telephony 1.0.3

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Files changed (365) hide show
  1. checksums.yaml +15 -0
  2. data/README.md +105 -0
  3. data/Rakefile +39 -0
  4. data/app/assets/fonts/telephony/zest-telephony.eot +0 -0
  5. data/app/assets/fonts/telephony/zest-telephony.svg +73 -0
  6. data/app/assets/fonts/telephony/zest-telephony.ttf +0 -0
  7. data/app/assets/fonts/telephony/zest-telephony.woff +0 -0
  8. data/app/assets/images/telephony/backspace.png +0 -0
  9. data/app/assets/images/telephony/icon-spinner.gif +0 -0
  10. data/app/assets/javascripts/telephony/application.js +12 -0
  11. data/app/assets/javascripts/telephony/collections/agents.js +4 -0
  12. data/app/assets/javascripts/telephony/config.js.erb +11 -0
  13. data/app/assets/javascripts/telephony/models/agent.js +103 -0
  14. data/app/assets/javascripts/telephony/models/conversation.js +226 -0
  15. data/app/assets/javascripts/telephony/models/device.js +30 -0
  16. data/app/assets/javascripts/telephony/models/transfer.js +65 -0
  17. data/app/assets/javascripts/telephony/namespace.js +6 -0
  18. data/app/assets/javascripts/telephony/push.js +80 -0
  19. data/app/assets/javascripts/telephony/vendor/backbone.js +1159 -0
  20. data/app/assets/javascripts/telephony/vendor/chosen.jquery.js +1018 -0
  21. data/app/assets/javascripts/telephony/vendor/jquery.form.js +1117 -0
  22. data/app/assets/javascripts/telephony/vendor/pusher.js +1304 -0
  23. data/app/assets/javascripts/telephony/vendor/test_dependencies.js +18 -0
  24. data/app/assets/javascripts/telephony/vendor/underscore.js +839 -0
  25. data/app/assets/javascripts/telephony/views/agents_view.js +69 -0
  26. data/app/assets/javascripts/telephony/views/application_view.js +78 -0
  27. data/app/assets/javascripts/telephony/views/call_queue_view.js +21 -0
  28. data/app/assets/javascripts/telephony/views/conversation_buttons_view.js +15 -0
  29. data/app/assets/javascripts/telephony/views/conversation_view.js +322 -0
  30. data/app/assets/javascripts/telephony/views/status_view.js +36 -0
  31. data/app/assets/javascripts/telephony/views/transfer_view.js +87 -0
  32. data/app/assets/javascripts/telephony/views/twilio_client_view.js +117 -0
  33. data/app/assets/javascripts/telephony/views/widget_view.js +55 -0
  34. data/app/assets/javascripts/telephony/widget.js +5 -0
  35. data/app/assets/javascripts/templates/telephony/agents_view.jst.ejs +8 -0
  36. data/app/assets/javascripts/templates/telephony/call_queue_view.jst.ejs +2 -0
  37. data/app/assets/javascripts/templates/telephony/conversation_buttons_view.jst.ejs +23 -0
  38. data/app/assets/javascripts/templates/telephony/conversation_view.jst.ejs +10 -0
  39. data/app/assets/javascripts/templates/telephony/status_view.jst.ejs +4 -0
  40. data/app/assets/javascripts/templates/telephony/transfer_view.jst.ejs +38 -0
  41. data/app/assets/javascripts/templates/telephony/twilio_client_view.jst.ejs +10 -0
  42. data/app/assets/stylesheets/telephony/font.css +43 -0
  43. data/app/assets/stylesheets/telephony/reset.css.scss +10 -0
  44. data/app/assets/stylesheets/telephony/widget.css.scss +512 -0
  45. data/app/controllers/telephony/agents_controller.rb +46 -0
  46. data/app/controllers/telephony/application_controller.rb +4 -0
  47. data/app/controllers/telephony/call_centers_controller.rb +9 -0
  48. data/app/controllers/telephony/conversations_controller.rb +74 -0
  49. data/app/controllers/telephony/inbound/conversation_queues_controller.rb +21 -0
  50. data/app/controllers/telephony/playable_listeners_controller.rb +43 -0
  51. data/app/controllers/telephony/providers/twilio/application_controller.rb +26 -0
  52. data/app/controllers/telephony/providers/twilio/calls_controller.rb +130 -0
  53. data/app/controllers/telephony/providers/twilio/inbound_calls_controller.rb +54 -0
  54. data/app/controllers/telephony/providers/twilio/musics_controller.rb +12 -0
  55. data/app/controllers/telephony/providers/twilio/voicemails_controller.rb +29 -0
  56. data/app/controllers/telephony/signals/agents/presences_controller.rb +64 -0
  57. data/app/controllers/telephony/transfers_controller.rb +18 -0
  58. data/app/controllers/telephony/twilio_client_controller.rb +37 -0
  59. data/app/controllers/telephony/voicemails_controller.rb +13 -0
  60. data/app/controllers/telephony/widget_controller.rb +10 -0
  61. data/app/helpers/telephony/application_helper.rb +4 -0
  62. data/app/helpers/telephony/calls_helper.rb +13 -0
  63. data/app/models/telephony/agent.rb +186 -0
  64. data/app/models/telephony/agent_state_machine.rb +54 -0
  65. data/app/models/telephony/base.rb +7 -0
  66. data/app/models/telephony/blacklisted_number.rb +5 -0
  67. data/app/models/telephony/call.rb +94 -0
  68. data/app/models/telephony/call_center.rb +26 -0
  69. data/app/models/telephony/call_state_machine.rb +98 -0
  70. data/app/models/telephony/conversation.rb +273 -0
  71. data/app/models/telephony/conversation_state_machine.rb +109 -0
  72. data/app/models/telephony/conversations_presenter.rb +83 -0
  73. data/app/models/telephony/events.rb +6 -0
  74. data/app/models/telephony/events/answer.rb +6 -0
  75. data/app/models/telephony/events/base.rb +118 -0
  76. data/app/models/telephony/events/busy.rb +6 -0
  77. data/app/models/telephony/events/call_answered.rb +22 -0
  78. data/app/models/telephony/events/call_fail.rb +6 -0
  79. data/app/models/telephony/events/complete_hold.rb +28 -0
  80. data/app/models/telephony/events/complete_one_step_transfer.rb +17 -0
  81. data/app/models/telephony/events/complete_resume.rb +28 -0
  82. data/app/models/telephony/events/complete_two_step_transfer.rb +6 -0
  83. data/app/models/telephony/events/conference.rb +6 -0
  84. data/app/models/telephony/events/connect.rb +22 -0
  85. data/app/models/telephony/events/customer_left_two_step_transfer.rb +6 -0
  86. data/app/models/telephony/events/dial_agent.rb +6 -0
  87. data/app/models/telephony/events/ended.rb +19 -0
  88. data/app/models/telephony/events/enqueue.rb +6 -0
  89. data/app/models/telephony/events/fail_one_step_transfer.rb +9 -0
  90. data/app/models/telephony/events/fail_two_step_transfer.rb +6 -0
  91. data/app/models/telephony/events/initialize_widget.rb +15 -0
  92. data/app/models/telephony/events/initiate_hold.rb +6 -0
  93. data/app/models/telephony/events/initiate_one_step_transfer.rb +6 -0
  94. data/app/models/telephony/events/initiate_resume.rb +6 -0
  95. data/app/models/telephony/events/initiate_two_step_transfer.rb +6 -0
  96. data/app/models/telephony/events/leave_two_step_transfer.rb +17 -0
  97. data/app/models/telephony/events/leave_voicemail.rb +22 -0
  98. data/app/models/telephony/events/no_answer.rb +6 -0
  99. data/app/models/telephony/events/play_closed_greeting.rb +6 -0
  100. data/app/models/telephony/events/play_message.rb +6 -0
  101. data/app/models/telephony/events/reject.rb +6 -0
  102. data/app/models/telephony/events/rona.rb +6 -0
  103. data/app/models/telephony/events/start.rb +17 -0
  104. data/app/models/telephony/events/straight_to_voicemail.rb +6 -0
  105. data/app/models/telephony/events/terminate.rb +6 -0
  106. data/app/models/telephony/events/transfer.rb +35 -0
  107. data/app/models/telephony/inbound_conversation_queue.rb +101 -0
  108. data/app/models/telephony/playable.rb +7 -0
  109. data/app/models/telephony/playable_listener.rb +42 -0
  110. data/app/models/telephony/pusher_event_publisher.rb +26 -0
  111. data/app/models/telephony/recording.rb +4 -0
  112. data/app/models/telephony/voicemail.rb +36 -0
  113. data/app/observers/telephony/agent_observer.rb +8 -0
  114. data/app/observers/telephony/call_observer.rb +15 -0
  115. data/app/observers/telephony/conversation_observer.rb +9 -0
  116. data/app/observers/telephony/event_observer.rb +9 -0
  117. data/app/views/layouts/telephony/application.html.erb +14 -0
  118. data/app/views/telephony/providers/twilio/calls/child_detached.builder +5 -0
  119. data/app/views/telephony/providers/twilio/calls/complete_hold.builder +6 -0
  120. data/app/views/telephony/providers/twilio/calls/connect.builder +13 -0
  121. data/app/views/telephony/providers/twilio/calls/dial.builder +14 -0
  122. data/app/views/telephony/providers/twilio/calls/done.builder +5 -0
  123. data/app/views/telephony/providers/twilio/calls/join_conference.builder +7 -0
  124. data/app/views/telephony/providers/twilio/calls/whisper_tone.builder +3 -0
  125. data/app/views/telephony/providers/twilio/inbound_calls/closed_hours.builder +7 -0
  126. data/app/views/telephony/providers/twilio/inbound_calls/create.builder +8 -0
  127. data/app/views/telephony/providers/twilio/inbound_calls/enqueue.builder +8 -0
  128. data/app/views/telephony/providers/twilio/inbound_calls/reject.builder +5 -0
  129. data/app/views/telephony/providers/twilio/inbound_calls/wait_music.builder +5 -0
  130. data/app/views/telephony/providers/twilio/musics/hold.builder +5 -0
  131. data/app/views/telephony/providers/twilio/voicemails/new.builder +6 -0
  132. data/app/views/telephony/twilio_client/index.html.erb +74 -0
  133. data/app/views/telephony/widget/index.erb +3 -0
  134. data/config/cucumber.yml +8 -0
  135. data/config/database.yml +57 -0
  136. data/config/environment.rb +67 -0
  137. data/config/initializers/pusher.rb +21 -0
  138. data/config/initializers/telephony.rb +44 -0
  139. data/config/routes.rb +94 -0
  140. data/config/wopr.yml.example +38 -0
  141. data/db/migrate/20130806213053_bootstrap_db.rb +105 -0
  142. data/db/migrate/20131009204026_create_telephony_blacklisted_numbers.rb +11 -0
  143. data/lib/agent_generator.rb +24 -0
  144. data/lib/tasks/cucumber.rake +65 -0
  145. data/lib/tasks/jasmine.rake +8 -0
  146. data/lib/tasks/telephony_tasks.rake +4 -0
  147. data/lib/telephony.rb +34 -0
  148. data/lib/telephony/concerns/controllers/twilio_request_verifier.rb +39 -0
  149. data/lib/telephony/conversation_data.rb +67 -0
  150. data/lib/telephony/engine.rb +19 -0
  151. data/lib/telephony/error.rb +8 -0
  152. data/lib/telephony/error/agent_on_a_call.rb +2 -0
  153. data/lib/telephony/error/base.rb +3 -0
  154. data/lib/telephony/error/connection.rb +2 -0
  155. data/lib/telephony/error/not_in_progress.rb +2 -0
  156. data/lib/telephony/error/queue_empty.rb +2 -0
  157. data/lib/telephony/helper.rb +11 -0
  158. data/lib/telephony/jobs/agent_offline.rb +28 -0
  159. data/lib/telephony/jobs/pusher_event.rb +21 -0
  160. data/lib/telephony/providers/twilio_provider.rb +162 -0
  161. data/lib/telephony/version.rb +3 -0
  162. data/spec/controllers/telephony/agents_controller_spec.rb +117 -0
  163. data/spec/controllers/telephony/call_centers_controller_spec.rb +25 -0
  164. data/spec/controllers/telephony/conversations_controller_spec.rb +229 -0
  165. data/spec/controllers/telephony/playable_listeners_controller_spec.rb +138 -0
  166. data/spec/controllers/telephony/providers/twilio/calls_controller_spec.rb +33 -0
  167. data/spec/controllers/telephony/providers/twilio/musics_controller_spec.rb +20 -0
  168. data/spec/controllers/telephony/signals/agents/presences_controller_spec.rb +154 -0
  169. data/spec/controllers/telephony/twilio_client_controller_spec.rb +58 -0
  170. data/spec/controllers/telephony/widget_controller_spec.rb +25 -0
  171. data/spec/dummy/Rakefile +7 -0
  172. data/spec/dummy/app/assets/javascripts/application.js +6 -0
  173. data/spec/dummy/app/assets/javascripts/lib/event_logger.js +82 -0
  174. data/spec/dummy/app/assets/javascripts/vendor/backbone.js +1159 -0
  175. data/spec/dummy/app/assets/javascripts/vendor/chosen.jquery.js +1018 -0
  176. data/spec/dummy/app/assets/javascripts/vendor/jquery.form.js +1117 -0
  177. data/spec/dummy/app/assets/javascripts/vendor/underscore.js +839 -0
  178. data/spec/dummy/app/assets/stylesheets/application.css +23 -0
  179. data/spec/dummy/app/controllers/application_controller.rb +3 -0
  180. data/spec/dummy/app/controllers/widget_host_controller.rb +2 -0
  181. data/spec/dummy/app/helpers/application_helper.rb +2 -0
  182. data/spec/dummy/app/views/layouts/application.html.erb +12 -0
  183. data/spec/dummy/app/views/widget_host/index.html.erb +53 -0
  184. data/spec/dummy/config.ru +4 -0
  185. data/spec/dummy/config/application.rb +61 -0
  186. data/spec/dummy/config/boot.rb +10 -0
  187. data/spec/dummy/config/call_centers.yml +35 -0
  188. data/spec/dummy/config/call_centers.yml.example +35 -0
  189. data/spec/dummy/config/database.yml +56 -0
  190. data/spec/dummy/config/environment.rb +5 -0
  191. data/spec/dummy/config/environments/cucumber.rb +39 -0
  192. data/spec/dummy/config/environments/development.rb +39 -0
  193. data/spec/dummy/config/environments/production.rb +67 -0
  194. data/spec/dummy/config/environments/test.rb +39 -0
  195. data/spec/dummy/config/initializers/backtrace_silencers.rb +7 -0
  196. data/spec/dummy/config/initializers/inflections.rb +15 -0
  197. data/spec/dummy/config/initializers/mime_types.rb +5 -0
  198. data/spec/dummy/config/initializers/secret_token.rb +7 -0
  199. data/spec/dummy/config/initializers/session_store.rb +8 -0
  200. data/spec/dummy/config/initializers/wrap_parameters.rb +14 -0
  201. data/spec/dummy/config/locales/en.yml +5 -0
  202. data/spec/dummy/config/pusher.yml +14 -0
  203. data/spec/dummy/config/pusher.yml.example +14 -0
  204. data/spec/dummy/config/routes.rb +5 -0
  205. data/spec/dummy/config/sms_whitelist.json.example +4 -0
  206. data/spec/dummy/config/twilio.yml +57 -0
  207. data/spec/dummy/config/twilio.yml.example +57 -0
  208. data/spec/dummy/db/schema.rb +122 -0
  209. data/spec/dummy/db/seeds.rb +6 -0
  210. data/spec/dummy/log/production.log +156 -0
  211. data/spec/dummy/log/test.log +13812 -0
  212. data/spec/dummy/public/404.html +26 -0
  213. data/spec/dummy/public/422.html +26 -0
  214. data/spec/dummy/public/500.html +25 -0
  215. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js +32 -0
  216. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js.gz +0 -0
  217. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css +24 -0
  218. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css.gz +0 -0
  219. data/spec/dummy/public/assets/telephony/backspace-9f5b195e049ed90eb20ecdda6e264b0a.png +0 -0
  220. data/spec/dummy/public/assets/telephony/icon-spinner-ddbae473a70c5425810aeee31d4a8ad7.gif +0 -0
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  223. data/spec/dummy/public/assets/telephony/zest-telephony-e7efdbc60c0a1c8404951bc79c7fb3a8.woff +0 -0
  224. data/spec/dummy/public/assets/telephony/zest-telephony-f34287df626936908408f53a33db9e83.svg +73 -0
  225. data/spec/dummy/public/favicon.ico +0 -0
  226. data/spec/dummy/script/rails +6 -0
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  267. data/spec/dummy/tmp/cache/assets/DDC/400/sprockets%2Fcffd775d018f68ce5dba1ee0d951a994 +0 -0
  268. data/spec/dummy/tmp/cache/assets/DDC/BE0/sprockets%2F2c0a4d4675a61b014aedbbabb3f071fc +0 -0
  269. data/spec/dummy/tmp/cache/assets/E04/640/sprockets%2F3c5ddf2bbefd9d70f1b506b519cf856e +0 -0
  270. data/spec/dummy/tmp/cache/assets/E04/7F0/sprockets%2F35f1b2ff729a5ec21f6dc5f7d6faa67b +0 -0
  271. data/spec/dummy/tmp/cache/assets/E04/890/sprockets%2F2f5173deea6c795b8fdde723bb4b63af +0 -0
  272. data/spec/dummy/tmp/cache/assets/E07/230/sprockets%2Febd4f2dd708879d593aff008ccb75acc +0 -0
  273. data/spec/dummy/tmp/cache/assets/E17/9D0/sprockets%2F8db2b79f6c4eabe7a9ebe7a7898ec066 +0 -0
  274. data/spec/dummy/tmp/cache/assets/E31/F10/sprockets%2Fcebacf56667da1cc2961b59fd922eafb +0 -0
  275. data/spec/factories/agent.rb +26 -0
  276. data/spec/factories/calls.rb +106 -0
  277. data/spec/factories/conversations.rb +171 -0
  278. data/spec/factories/events.rb +250 -0
  279. data/spec/factories/playable_listeners.rb +6 -0
  280. data/spec/factories/recordings.rb +6 -0
  281. data/spec/factories/voicemails.rb +8 -0
  282. data/spec/fixtures/vcr_cassettes/Authenticating_an_online_user.yml +90 -0
  283. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_call.yml +42 -0
  284. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_conversation.yml +42 -0
  285. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/returns_the_conversation_as_JSON.yml +42 -0
  286. data/spec/fixtures/vcr_cassettes/Pusher_channel_as_JSON.yml +90 -0
  287. data/spec/fixtures/vcr_cassettes/Pusher_to_publish_the_event.yml +32 -0
  288. data/spec/fixtures/vcr_cassettes/Reloading_the_widget_during_a_call/_create/during_a_call/after_a_failed_transfer/pushes_the_event_for_the_active_call.yml +1110 -0
  289. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_call.yml +45 -0
  290. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_conversation.yml +43 -0
  291. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/returns_the_conversation_as_JSON.yml +44 -0
  292. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/allows_the_phone_to_ring_for_60_seconds.yml +42 -0
  293. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/includes_a_status_change_callback_url.yml +42 -0
  294. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/places_a_call.yml +42 -0
  295. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/allows_the_phone_to_ring_for_15_seconds.yml +42 -0
  296. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/places_a_call_to_redirect_the_participant_to_a_conference.yml +42 -0
  297. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_hangup/by_default/hangs_up_the_call.yml +42 -0
  298. data/spec/fixtures/vcr_cassettes/buying_number_for_an_area_code.yml +42 -0
  299. data/spec/fixtures/vcr_cassettes/returns_success.yml +90 -0
  300. data/spec/javascripts/helpers/jasmine-jquery.js +546 -0
  301. data/spec/javascripts/helpers/mock-ajax.js +207 -0
  302. data/spec/javascripts/support/jasmine.yml +80 -0
  303. data/spec/javascripts/telephony/models/agent_spec.js +40 -0
  304. data/spec/javascripts/telephony/models/conversation_spec.js +515 -0
  305. data/spec/javascripts/telephony/models/device_spec.js +80 -0
  306. data/spec/javascripts/telephony/models/transfer_spec.js +22 -0
  307. data/spec/javascripts/telephony/push_spec.js +427 -0
  308. data/spec/javascripts/telephony/views/agents_view_spec.js +101 -0
  309. data/spec/javascripts/telephony/views/application_view_spec.js +74 -0
  310. data/spec/javascripts/telephony/views/conversation_view_spec.js +626 -0
  311. data/spec/javascripts/telephony/views/status_view_spec.js +30 -0
  312. data/spec/javascripts/telephony/views/transfer_view_spec.js +187 -0
  313. data/spec/javascripts/telephony/views/twilio_client_view_spec.js +77 -0
  314. data/spec/javascripts/telephony/views/widget_view_spec.js +20 -0
  315. data/spec/lib/telephony/concerns/controllers/twilio_request_verifier_spec.rb +77 -0
  316. data/spec/lib/telephony/conversation_data_spec.rb +342 -0
  317. data/spec/lib/telephony/helper_spec.rb +24 -0
  318. data/spec/lib/telephony/jobs/agent_offline_spec.rb +37 -0
  319. data/spec/lib/telephony/jobs/pusher_event_spec.rb +39 -0
  320. data/spec/lib/telephony/providers/twilio_provider_spec.rb +439 -0
  321. data/spec/lib/telephony_spec.rb +104 -0
  322. data/spec/models/telephony/agent_spec.rb +479 -0
  323. data/spec/models/telephony/agent_state_machine_spec.rb +131 -0
  324. data/spec/models/telephony/call_center_spec.rb +32 -0
  325. data/spec/models/telephony/call_spec.rb +597 -0
  326. data/spec/models/telephony/call_state_machine_spec.rb +472 -0
  327. data/spec/models/telephony/conversation_spec.rb +751 -0
  328. data/spec/models/telephony/conversation_state_machine_spec.rb +387 -0
  329. data/spec/models/telephony/conversations_presenter_spec.rb +40 -0
  330. data/spec/models/telephony/event_spec.rb +716 -0
  331. data/spec/models/telephony/inbound_conversation_queue_spec.rb +243 -0
  332. data/spec/models/telephony/playable_listener_spec.rb +43 -0
  333. data/spec/models/telephony/pusher_event_publisher_spec.rb +36 -0
  334. data/spec/models/telephony/recording_spec.rb +6 -0
  335. data/spec/models/telephony/voicemail_spec.rb +96 -0
  336. data/spec/observers/telephony/agent_observer_spec.rb +21 -0
  337. data/spec/observers/telephony/event_observer_spec.rb +19 -0
  338. data/spec/requests/create_conversation_spec.rb +39 -0
  339. data/spec/requests/dequeue_call_spec.rb +42 -0
  340. data/spec/requests/list_conversations_spec.rb +33 -0
  341. data/spec/requests/presences_spec.rb +51 -0
  342. data/spec/requests/providers/twilio/calls/child_answered_spec.rb +24 -0
  343. data/spec/requests/providers/twilio/calls/child_detached_spec.rb +249 -0
  344. data/spec/requests/providers/twilio/calls/dial_spec.rb +132 -0
  345. data/spec/requests/providers/twilio/calls/done_spec.rb +69 -0
  346. data/spec/requests/providers/twilio/calls/join_conference_spec.rb +56 -0
  347. data/spec/requests/providers/twilio/calls/leave_queue_spec.rb +44 -0
  348. data/spec/requests/providers/twilio/calls/parent_answered_spec.rb +59 -0
  349. data/spec/requests/providers/twilio/inbound/connect_dequeued_call_spec.rb +124 -0
  350. data/spec/requests/providers/twilio/inbound/enqueue_inbound_call_spec.rb +108 -0
  351. data/spec/requests/providers/twilio/inbound/enqueued_call_wait_music_spec.rb +13 -0
  352. data/spec/requests/providers/twilio/voicemails/leave_voicemail_spec.rb +78 -0
  353. data/spec/requests/search_conversations_spec.rb +101 -0
  354. data/spec/requests/transfer_spec.rb +65 -0
  355. data/spec/requests/voicemail_api_spec.rb +58 -0
  356. data/spec/spec_helper.rb +27 -0
  357. data/spec/support/factory_girl.rb +5 -0
  358. data/spec/support/matchers/be_complete_hold.rb +20 -0
  359. data/spec/support/matchers/be_whisper_tone.rb +35 -0
  360. data/spec/support/matchers/join_conference.rb +23 -0
  361. data/spec/support/nokogiri.rb +1 -0
  362. data/spec/support/pusher_helper.rb +24 -0
  363. data/spec/support/vcr.rb +12 -0
  364. data/spec/support/webmock.rb +1 -0
  365. metadata +692 -0
@@ -0,0 +1,243 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe InboundConversationQueue do
5
+ describe '.play_message' do
6
+ before do
7
+ @count = Conversation.count
8
+ @from = '111-111-1111'
9
+ @to = '222-222-2222'
10
+ @call_sid = "call_sid"
11
+
12
+ @conversation = InboundConversationQueue.play_message From: @from,
13
+ To: @to,
14
+ CallSid: @call_sid
15
+ end
16
+
17
+ it 'creates an inbound conversation' do
18
+ Conversation.count.should == @count + 1
19
+ conversation = Conversation.last
20
+ conversation.should be_inbound
21
+ end
22
+
23
+ it "sets the conversation's number to the called number" do
24
+ conversation = Conversation.last
25
+ conversation.number.should == @to
26
+ end
27
+
28
+ it "sets the conversation's caller id to the called number" do
29
+ conversation = Conversation.last
30
+ conversation.caller_id.should == @to
31
+ end
32
+
33
+ it 'connects the conversation' do
34
+ conversation = Conversation.last
35
+ conversation.should be_playing_message
36
+ end
37
+
38
+ it 'creates the initial leg of the conversation' do
39
+ conversation = Conversation.last
40
+ conversation.should have(1).call
41
+ call = conversation.calls.first
42
+ call.number.should == @from
43
+ call.sid.should == @call_sid
44
+ end
45
+
46
+ it 'answers the initial leg' do
47
+ conversation = Conversation.last
48
+ conversation.should have(1).call
49
+ call = conversation.calls.first
50
+ call.should be_in_progress
51
+ end
52
+ end
53
+
54
+ describe '.play_closed_greeting' do
55
+ before do
56
+ @count = Conversation.count
57
+ @from = '111-111-1111'
58
+ @to = '222-222-2222'
59
+ @call_sid = "call_sid"
60
+
61
+ @conversation = InboundConversationQueue.play_closed_greeting From: @from,
62
+ To: @to,
63
+ CallSid: @call_sid
64
+ end
65
+
66
+ it 'creates an inbound conversation' do
67
+ Conversation.count.should == @count + 1
68
+ conversation = Conversation.last
69
+ conversation.should be_inbound
70
+ end
71
+
72
+ it "sets the conversation's number to the called number" do
73
+ conversation = Conversation.last
74
+ conversation.number.should == @to
75
+ end
76
+
77
+ it "sets the conversation's caller id to the called number" do
78
+ conversation = Conversation.last
79
+ conversation.caller_id.should == @to
80
+ end
81
+
82
+ it 'sets the conversation to closed greetings' do
83
+ conversation = Conversation.last
84
+ conversation.should be_terminated
85
+ end
86
+
87
+ it 'creates customer leg of the conversation' do
88
+ conversation = Conversation.last
89
+ conversation.should have(1).call
90
+ call = conversation.calls.first
91
+ call.number.should == @from
92
+ call.sid.should == @call_sid
93
+ call.should be_terminated
94
+ end
95
+ end
96
+
97
+ describe '.reject' do
98
+ before do
99
+ @count = Conversation.count
100
+ @from = '111-111-1111'
101
+ @to = '222-222-2222'
102
+ @call_sid = "call_sid"
103
+
104
+ @conversation = InboundConversationQueue.reject From: @from,
105
+ To: @to,
106
+ CallSid: @call_sid
107
+ end
108
+
109
+ it 'creates an inbound conversation' do
110
+ Conversation.count.should == @count + 1
111
+ conversation = Conversation.last
112
+ conversation.should be_inbound
113
+ end
114
+
115
+ it "sets the conversation's number to the called number" do
116
+ conversation = Conversation.last
117
+ conversation.number.should == @to
118
+ end
119
+
120
+ it "sets the conversation's caller id to the called number" do
121
+ conversation = Conversation.last
122
+ conversation.caller_id.should == @to
123
+ end
124
+
125
+ it 'sets the conversation to closed greetings' do
126
+ conversation = Conversation.last
127
+ conversation.should be_terminated
128
+ end
129
+
130
+ it 'creates customer leg' do
131
+ conversation = Conversation.last
132
+ conversation.should have(1).call
133
+ call = conversation.calls.first
134
+ call.number.should == @from
135
+ call.sid.should == @call_sid
136
+ call.should be_terminated
137
+ end
138
+
139
+ it 'creates a rejected event for the customer leg' do
140
+ Telephony::Events::Reject.where(call_id: Telephony::Call.last.id).should be_exists
141
+ end
142
+ end
143
+
144
+ describe '.dequeue' do
145
+ context 'given a queue with a conversation' do
146
+ before do
147
+ @conversation = create :enqueued_conversation
148
+ InboundConversationQueue.should_receive(:oldest_queued_conversation).and_return(@conversation)
149
+ @agent = create :available_agent, csr_id: 123
150
+ Telephony
151
+ .provider
152
+ .stub(:redirect_to_inbound_connect)
153
+ end
154
+
155
+ it 'puts the agent on a call' do
156
+ @inbound_conversation = InboundConversationQueue.dequeue 123
157
+
158
+ @agent.reload.should be_on_a_call
159
+ end
160
+
161
+ it 'redirects the customer inbound connect' do
162
+ @conversation.customer.should_receive(:redirect_to_inbound_connect)
163
+
164
+ @inbound_conversation = InboundConversationQueue.dequeue 123
165
+ end
166
+
167
+ it 'dequeues the next inbound call' do
168
+ @inbound_conversation = InboundConversationQueue.dequeue 123
169
+
170
+ @inbound_conversation[:id].should == @conversation.id
171
+ @inbound_conversation[:customer_number].should == @conversation.customer.number
172
+ @inbound_conversation[:pop_url].should be_nil
173
+ end
174
+
175
+ context "given a call with an associated pop url" do
176
+ before do
177
+ finder = mock()
178
+ finder.stub(:find).with(@conversation.customer.sanitized_number).and_return('/foo')
179
+ Telephony.pop_url_finder = finder
180
+ @inbound_conversation = InboundConversationQueue.dequeue 123
181
+ end
182
+
183
+ after do
184
+ Telephony.pop_url_finder = nil
185
+ end
186
+
187
+ it "sets the pop url" do
188
+ JSON(@inbound_conversation.to_json)["pop_url"].should == "/foo"
189
+ end
190
+ end
191
+ end
192
+
193
+ context 'given an agent on a call' do
194
+ before do
195
+ @agent = create :on_a_call_agent, csr_id: 123
196
+ end
197
+
198
+ it 'raises an agent error exception' do
199
+ expect {
200
+ InboundConversationQueue.dequeue 123
201
+ }.to raise_error(Telephony::Error::AgentOnACall)
202
+ end
203
+ end
204
+
205
+ context 'given an empty queue' do
206
+ it 'raises an empty queue exception' do
207
+ agent = create :available_agent, csr_id: 123
208
+
209
+ expect {
210
+ InboundConversationQueue.dequeue 123
211
+ }.to raise_error(Telephony::Error::QueueEmpty)
212
+ end
213
+ end
214
+ end
215
+
216
+ describe '.oldest_queued_conversation' do
217
+ before do
218
+ @conversation2 = create :enqueued_conversation
219
+ @conversation1 = create :enqueued_conversation, created_at: (@conversation2.created_at - 1.second)
220
+ end
221
+
222
+ it 'should set the state of the dequeued call to connecting' do
223
+ InboundConversationQueue.oldest_queued_conversation
224
+ @conversation1.reload.should be_connecting
225
+ end
226
+
227
+ it 'should return the oldest first' do
228
+ InboundConversationQueue.oldest_queued_conversation.should == @conversation1
229
+ end
230
+
231
+ it 'should return the newest second' do
232
+ InboundConversationQueue.oldest_queued_conversation.should == @conversation1
233
+ InboundConversationQueue.oldest_queued_conversation.should == @conversation2
234
+ end
235
+
236
+ it 'should return nothing when it is empty' do
237
+ InboundConversationQueue.oldest_queued_conversation.should == @conversation1
238
+ InboundConversationQueue.oldest_queued_conversation.should == @conversation2
239
+ InboundConversationQueue.oldest_queued_conversation.should == nil
240
+ end
241
+ end
242
+ end
243
+ end
@@ -0,0 +1,43 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe PlayableListener do
5
+ describe "#valid?" do
6
+ it "fails without a csr id" do
7
+ listener = build :playable_listener, csr_id: nil
8
+
9
+ listener.should_not be_valid
10
+ listener.should have(1).error_on(:csr_id)
11
+ end
12
+
13
+ it "fails without a playable id" do
14
+ listener = build :playable_listener, playable_id: nil
15
+
16
+ listener.should_not be_valid
17
+ listener.should have(1).error_on(:playable_id)
18
+ end
19
+ end
20
+
21
+ describe '.recent' do
22
+ context 'given playable listeners for multiple playables' do
23
+ before do
24
+ playable = create :voicemail
25
+ create :playable_listener,
26
+ playable_id: playable.id,
27
+ created_at: 2.days.ago
28
+ @most_recent_listener = create :playable_listener,
29
+ playable_id: playable.id,
30
+ created_at: 1.day.ago
31
+
32
+ @playable_listeners = PlayableListener.recent playable_ids: [playable]
33
+ end
34
+
35
+ it 'returns the most recent listener for each playable' do
36
+ @playable_listeners.should_not be_empty
37
+ @playable_listeners[0].should == @most_recent_listener
38
+ end
39
+ end
40
+ end
41
+ end
42
+ end
43
+
@@ -0,0 +1,36 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe PusherEventPublisher do
5
+ describe ".publish", :vcr do
6
+ let(:event) do
7
+ {
8
+ channel: 'test',
9
+ name: 'test_event',
10
+ data: { key1: 'value' }
11
+ }
12
+ end
13
+
14
+ it "queues the event if using delayed_jobs" do
15
+ DELAYED_JOB.should_receive(:enqueue)
16
+ PusherEventPublisher.publish({})
17
+ end
18
+
19
+ it "asks Pusher to publish the event" do
20
+ VCR.use_cassette "Pusher to publish the event", match_requests_on: [:path] do
21
+ PusherEventPublisher.publish(event)
22
+
23
+ request = VCR.current_cassette.serializable_hash['http_interactions'][0]['request']
24
+
25
+ channel, name, data = event.values_at :channel, :name, :data
26
+ body = JSON request['body']['string']
27
+ body.should include('channels' => [channel])
28
+ body.should include('name' => name)
29
+
30
+ request_data = JSON body['data']
31
+ request_data.should == data.stringify_keys
32
+ end
33
+ end
34
+ end
35
+ end
36
+ end
@@ -0,0 +1,6 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe Recording do
5
+ end
6
+ end
@@ -0,0 +1,96 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe Voicemail do
5
+ describe "#valid?" do
6
+ before do
7
+ @voicemail = build :voicemail, csr_id: nil
8
+ end
9
+
10
+ it "fails without a csr id" do
11
+ @voicemail.should_not be_valid
12
+ @voicemail.should have(1).error_on(:csr_id)
13
+ end
14
+ end
15
+
16
+ describe '#as_json' do
17
+ before do
18
+ @voicemail = create :voicemail
19
+
20
+ @as_json = @voicemail.as_json
21
+ end
22
+
23
+ it 'includes its id' do
24
+ @as_json['id'].should == @voicemail.id
25
+ end
26
+
27
+ it "includes its conversations' loan id" do
28
+ @as_json['loan_id'].should == @voicemail.call.conversation.loan_id
29
+ end
30
+
31
+ it 'includes its creation timestamp' do
32
+ @as_json['created_at'].should == @voicemail.created_at
33
+ end
34
+
35
+ it 'includes its duration' do
36
+ @as_json['duration'].should == @voicemail.duration
37
+ end
38
+
39
+ it 'includes its url' do
40
+ @as_json['url'].should == @voicemail.url
41
+ end
42
+
43
+ it "includes its transferer's id" do
44
+ @as_json['transferer_id'].should == @voicemail.call.conversation.initiator_id
45
+ end
46
+
47
+ it "includes its transferee's id" do
48
+ @as_json['transferee_id'].should == @voicemail.csr_id
49
+ end
50
+ end
51
+
52
+ describe '.filter' do
53
+ context 'by default' do
54
+ before do
55
+ @page = 1
56
+
57
+ @voicemails = Voicemail.filter page: @page
58
+ end
59
+
60
+ it 'returns the given page of voicemails' do
61
+ @voicemails.current_page.should == @page
62
+ end
63
+
64
+ it 'includes the total count of voicemails' do
65
+ @voicemails.total_count.should == Voicemail.count
66
+ end
67
+ end
68
+
69
+ context 'given a CSR id' do
70
+ before do
71
+ voicemails = create_list :voicemail, 3
72
+ @csr_id = voicemails.first.csr_id
73
+
74
+ @voicemails = Voicemail.filter csr_id: @csr_id
75
+ end
76
+
77
+ it 'returns only voicemails left for that CSR' do
78
+ @voicemails.should_not be_empty
79
+ @voicemails.each do |voicemail|
80
+ voicemail.transferee_id.should == @csr_id
81
+ end
82
+ end
83
+ end
84
+ end
85
+
86
+ describe '.most_recent' do
87
+ it "orders by created_at DESC" do
88
+ voicemails = create_list :voicemail, 3
89
+ voicemails[0].update_attribute(:created_at, 100.days.ago)
90
+ voicemails[1].update_attribute(:created_at, 3.days.ago)
91
+ voicemails[2].update_attribute(:created_at, 20.days.ago)
92
+ Voicemail.most_recent.all.should == [voicemails[1], voicemails[2], voicemails[0]]
93
+ end
94
+ end
95
+ end
96
+ end
@@ -0,0 +1,21 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe AgentObserver do
5
+ before do
6
+ ActiveRecord::Base.observers.enable 'Telephony::AgentObserver'
7
+ AgentObserver.instance
8
+ end
9
+
10
+ describe "#after_save" do
11
+ before do
12
+ @agent = create :offline_agent
13
+ @agent.should_receive(:publish_status_change)
14
+ end
15
+
16
+ it "asks the agent to publish its status change" do
17
+ @agent.available!
18
+ end
19
+ end
20
+ end
21
+ end