telephony 1.0.3

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Files changed (365) hide show
  1. checksums.yaml +15 -0
  2. data/README.md +105 -0
  3. data/Rakefile +39 -0
  4. data/app/assets/fonts/telephony/zest-telephony.eot +0 -0
  5. data/app/assets/fonts/telephony/zest-telephony.svg +73 -0
  6. data/app/assets/fonts/telephony/zest-telephony.ttf +0 -0
  7. data/app/assets/fonts/telephony/zest-telephony.woff +0 -0
  8. data/app/assets/images/telephony/backspace.png +0 -0
  9. data/app/assets/images/telephony/icon-spinner.gif +0 -0
  10. data/app/assets/javascripts/telephony/application.js +12 -0
  11. data/app/assets/javascripts/telephony/collections/agents.js +4 -0
  12. data/app/assets/javascripts/telephony/config.js.erb +11 -0
  13. data/app/assets/javascripts/telephony/models/agent.js +103 -0
  14. data/app/assets/javascripts/telephony/models/conversation.js +226 -0
  15. data/app/assets/javascripts/telephony/models/device.js +30 -0
  16. data/app/assets/javascripts/telephony/models/transfer.js +65 -0
  17. data/app/assets/javascripts/telephony/namespace.js +6 -0
  18. data/app/assets/javascripts/telephony/push.js +80 -0
  19. data/app/assets/javascripts/telephony/vendor/backbone.js +1159 -0
  20. data/app/assets/javascripts/telephony/vendor/chosen.jquery.js +1018 -0
  21. data/app/assets/javascripts/telephony/vendor/jquery.form.js +1117 -0
  22. data/app/assets/javascripts/telephony/vendor/pusher.js +1304 -0
  23. data/app/assets/javascripts/telephony/vendor/test_dependencies.js +18 -0
  24. data/app/assets/javascripts/telephony/vendor/underscore.js +839 -0
  25. data/app/assets/javascripts/telephony/views/agents_view.js +69 -0
  26. data/app/assets/javascripts/telephony/views/application_view.js +78 -0
  27. data/app/assets/javascripts/telephony/views/call_queue_view.js +21 -0
  28. data/app/assets/javascripts/telephony/views/conversation_buttons_view.js +15 -0
  29. data/app/assets/javascripts/telephony/views/conversation_view.js +322 -0
  30. data/app/assets/javascripts/telephony/views/status_view.js +36 -0
  31. data/app/assets/javascripts/telephony/views/transfer_view.js +87 -0
  32. data/app/assets/javascripts/telephony/views/twilio_client_view.js +117 -0
  33. data/app/assets/javascripts/telephony/views/widget_view.js +55 -0
  34. data/app/assets/javascripts/telephony/widget.js +5 -0
  35. data/app/assets/javascripts/templates/telephony/agents_view.jst.ejs +8 -0
  36. data/app/assets/javascripts/templates/telephony/call_queue_view.jst.ejs +2 -0
  37. data/app/assets/javascripts/templates/telephony/conversation_buttons_view.jst.ejs +23 -0
  38. data/app/assets/javascripts/templates/telephony/conversation_view.jst.ejs +10 -0
  39. data/app/assets/javascripts/templates/telephony/status_view.jst.ejs +4 -0
  40. data/app/assets/javascripts/templates/telephony/transfer_view.jst.ejs +38 -0
  41. data/app/assets/javascripts/templates/telephony/twilio_client_view.jst.ejs +10 -0
  42. data/app/assets/stylesheets/telephony/font.css +43 -0
  43. data/app/assets/stylesheets/telephony/reset.css.scss +10 -0
  44. data/app/assets/stylesheets/telephony/widget.css.scss +512 -0
  45. data/app/controllers/telephony/agents_controller.rb +46 -0
  46. data/app/controllers/telephony/application_controller.rb +4 -0
  47. data/app/controllers/telephony/call_centers_controller.rb +9 -0
  48. data/app/controllers/telephony/conversations_controller.rb +74 -0
  49. data/app/controllers/telephony/inbound/conversation_queues_controller.rb +21 -0
  50. data/app/controllers/telephony/playable_listeners_controller.rb +43 -0
  51. data/app/controllers/telephony/providers/twilio/application_controller.rb +26 -0
  52. data/app/controllers/telephony/providers/twilio/calls_controller.rb +130 -0
  53. data/app/controllers/telephony/providers/twilio/inbound_calls_controller.rb +54 -0
  54. data/app/controllers/telephony/providers/twilio/musics_controller.rb +12 -0
  55. data/app/controllers/telephony/providers/twilio/voicemails_controller.rb +29 -0
  56. data/app/controllers/telephony/signals/agents/presences_controller.rb +64 -0
  57. data/app/controllers/telephony/transfers_controller.rb +18 -0
  58. data/app/controllers/telephony/twilio_client_controller.rb +37 -0
  59. data/app/controllers/telephony/voicemails_controller.rb +13 -0
  60. data/app/controllers/telephony/widget_controller.rb +10 -0
  61. data/app/helpers/telephony/application_helper.rb +4 -0
  62. data/app/helpers/telephony/calls_helper.rb +13 -0
  63. data/app/models/telephony/agent.rb +186 -0
  64. data/app/models/telephony/agent_state_machine.rb +54 -0
  65. data/app/models/telephony/base.rb +7 -0
  66. data/app/models/telephony/blacklisted_number.rb +5 -0
  67. data/app/models/telephony/call.rb +94 -0
  68. data/app/models/telephony/call_center.rb +26 -0
  69. data/app/models/telephony/call_state_machine.rb +98 -0
  70. data/app/models/telephony/conversation.rb +273 -0
  71. data/app/models/telephony/conversation_state_machine.rb +109 -0
  72. data/app/models/telephony/conversations_presenter.rb +83 -0
  73. data/app/models/telephony/events.rb +6 -0
  74. data/app/models/telephony/events/answer.rb +6 -0
  75. data/app/models/telephony/events/base.rb +118 -0
  76. data/app/models/telephony/events/busy.rb +6 -0
  77. data/app/models/telephony/events/call_answered.rb +22 -0
  78. data/app/models/telephony/events/call_fail.rb +6 -0
  79. data/app/models/telephony/events/complete_hold.rb +28 -0
  80. data/app/models/telephony/events/complete_one_step_transfer.rb +17 -0
  81. data/app/models/telephony/events/complete_resume.rb +28 -0
  82. data/app/models/telephony/events/complete_two_step_transfer.rb +6 -0
  83. data/app/models/telephony/events/conference.rb +6 -0
  84. data/app/models/telephony/events/connect.rb +22 -0
  85. data/app/models/telephony/events/customer_left_two_step_transfer.rb +6 -0
  86. data/app/models/telephony/events/dial_agent.rb +6 -0
  87. data/app/models/telephony/events/ended.rb +19 -0
  88. data/app/models/telephony/events/enqueue.rb +6 -0
  89. data/app/models/telephony/events/fail_one_step_transfer.rb +9 -0
  90. data/app/models/telephony/events/fail_two_step_transfer.rb +6 -0
  91. data/app/models/telephony/events/initialize_widget.rb +15 -0
  92. data/app/models/telephony/events/initiate_hold.rb +6 -0
  93. data/app/models/telephony/events/initiate_one_step_transfer.rb +6 -0
  94. data/app/models/telephony/events/initiate_resume.rb +6 -0
  95. data/app/models/telephony/events/initiate_two_step_transfer.rb +6 -0
  96. data/app/models/telephony/events/leave_two_step_transfer.rb +17 -0
  97. data/app/models/telephony/events/leave_voicemail.rb +22 -0
  98. data/app/models/telephony/events/no_answer.rb +6 -0
  99. data/app/models/telephony/events/play_closed_greeting.rb +6 -0
  100. data/app/models/telephony/events/play_message.rb +6 -0
  101. data/app/models/telephony/events/reject.rb +6 -0
  102. data/app/models/telephony/events/rona.rb +6 -0
  103. data/app/models/telephony/events/start.rb +17 -0
  104. data/app/models/telephony/events/straight_to_voicemail.rb +6 -0
  105. data/app/models/telephony/events/terminate.rb +6 -0
  106. data/app/models/telephony/events/transfer.rb +35 -0
  107. data/app/models/telephony/inbound_conversation_queue.rb +101 -0
  108. data/app/models/telephony/playable.rb +7 -0
  109. data/app/models/telephony/playable_listener.rb +42 -0
  110. data/app/models/telephony/pusher_event_publisher.rb +26 -0
  111. data/app/models/telephony/recording.rb +4 -0
  112. data/app/models/telephony/voicemail.rb +36 -0
  113. data/app/observers/telephony/agent_observer.rb +8 -0
  114. data/app/observers/telephony/call_observer.rb +15 -0
  115. data/app/observers/telephony/conversation_observer.rb +9 -0
  116. data/app/observers/telephony/event_observer.rb +9 -0
  117. data/app/views/layouts/telephony/application.html.erb +14 -0
  118. data/app/views/telephony/providers/twilio/calls/child_detached.builder +5 -0
  119. data/app/views/telephony/providers/twilio/calls/complete_hold.builder +6 -0
  120. data/app/views/telephony/providers/twilio/calls/connect.builder +13 -0
  121. data/app/views/telephony/providers/twilio/calls/dial.builder +14 -0
  122. data/app/views/telephony/providers/twilio/calls/done.builder +5 -0
  123. data/app/views/telephony/providers/twilio/calls/join_conference.builder +7 -0
  124. data/app/views/telephony/providers/twilio/calls/whisper_tone.builder +3 -0
  125. data/app/views/telephony/providers/twilio/inbound_calls/closed_hours.builder +7 -0
  126. data/app/views/telephony/providers/twilio/inbound_calls/create.builder +8 -0
  127. data/app/views/telephony/providers/twilio/inbound_calls/enqueue.builder +8 -0
  128. data/app/views/telephony/providers/twilio/inbound_calls/reject.builder +5 -0
  129. data/app/views/telephony/providers/twilio/inbound_calls/wait_music.builder +5 -0
  130. data/app/views/telephony/providers/twilio/musics/hold.builder +5 -0
  131. data/app/views/telephony/providers/twilio/voicemails/new.builder +6 -0
  132. data/app/views/telephony/twilio_client/index.html.erb +74 -0
  133. data/app/views/telephony/widget/index.erb +3 -0
  134. data/config/cucumber.yml +8 -0
  135. data/config/database.yml +57 -0
  136. data/config/environment.rb +67 -0
  137. data/config/initializers/pusher.rb +21 -0
  138. data/config/initializers/telephony.rb +44 -0
  139. data/config/routes.rb +94 -0
  140. data/config/wopr.yml.example +38 -0
  141. data/db/migrate/20130806213053_bootstrap_db.rb +105 -0
  142. data/db/migrate/20131009204026_create_telephony_blacklisted_numbers.rb +11 -0
  143. data/lib/agent_generator.rb +24 -0
  144. data/lib/tasks/cucumber.rake +65 -0
  145. data/lib/tasks/jasmine.rake +8 -0
  146. data/lib/tasks/telephony_tasks.rake +4 -0
  147. data/lib/telephony.rb +34 -0
  148. data/lib/telephony/concerns/controllers/twilio_request_verifier.rb +39 -0
  149. data/lib/telephony/conversation_data.rb +67 -0
  150. data/lib/telephony/engine.rb +19 -0
  151. data/lib/telephony/error.rb +8 -0
  152. data/lib/telephony/error/agent_on_a_call.rb +2 -0
  153. data/lib/telephony/error/base.rb +3 -0
  154. data/lib/telephony/error/connection.rb +2 -0
  155. data/lib/telephony/error/not_in_progress.rb +2 -0
  156. data/lib/telephony/error/queue_empty.rb +2 -0
  157. data/lib/telephony/helper.rb +11 -0
  158. data/lib/telephony/jobs/agent_offline.rb +28 -0
  159. data/lib/telephony/jobs/pusher_event.rb +21 -0
  160. data/lib/telephony/providers/twilio_provider.rb +162 -0
  161. data/lib/telephony/version.rb +3 -0
  162. data/spec/controllers/telephony/agents_controller_spec.rb +117 -0
  163. data/spec/controllers/telephony/call_centers_controller_spec.rb +25 -0
  164. data/spec/controllers/telephony/conversations_controller_spec.rb +229 -0
  165. data/spec/controllers/telephony/playable_listeners_controller_spec.rb +138 -0
  166. data/spec/controllers/telephony/providers/twilio/calls_controller_spec.rb +33 -0
  167. data/spec/controllers/telephony/providers/twilio/musics_controller_spec.rb +20 -0
  168. data/spec/controllers/telephony/signals/agents/presences_controller_spec.rb +154 -0
  169. data/spec/controllers/telephony/twilio_client_controller_spec.rb +58 -0
  170. data/spec/controllers/telephony/widget_controller_spec.rb +25 -0
  171. data/spec/dummy/Rakefile +7 -0
  172. data/spec/dummy/app/assets/javascripts/application.js +6 -0
  173. data/spec/dummy/app/assets/javascripts/lib/event_logger.js +82 -0
  174. data/spec/dummy/app/assets/javascripts/vendor/backbone.js +1159 -0
  175. data/spec/dummy/app/assets/javascripts/vendor/chosen.jquery.js +1018 -0
  176. data/spec/dummy/app/assets/javascripts/vendor/jquery.form.js +1117 -0
  177. data/spec/dummy/app/assets/javascripts/vendor/underscore.js +839 -0
  178. data/spec/dummy/app/assets/stylesheets/application.css +23 -0
  179. data/spec/dummy/app/controllers/application_controller.rb +3 -0
  180. data/spec/dummy/app/controllers/widget_host_controller.rb +2 -0
  181. data/spec/dummy/app/helpers/application_helper.rb +2 -0
  182. data/spec/dummy/app/views/layouts/application.html.erb +12 -0
  183. data/spec/dummy/app/views/widget_host/index.html.erb +53 -0
  184. data/spec/dummy/config.ru +4 -0
  185. data/spec/dummy/config/application.rb +61 -0
  186. data/spec/dummy/config/boot.rb +10 -0
  187. data/spec/dummy/config/call_centers.yml +35 -0
  188. data/spec/dummy/config/call_centers.yml.example +35 -0
  189. data/spec/dummy/config/database.yml +56 -0
  190. data/spec/dummy/config/environment.rb +5 -0
  191. data/spec/dummy/config/environments/cucumber.rb +39 -0
  192. data/spec/dummy/config/environments/development.rb +39 -0
  193. data/spec/dummy/config/environments/production.rb +67 -0
  194. data/spec/dummy/config/environments/test.rb +39 -0
  195. data/spec/dummy/config/initializers/backtrace_silencers.rb +7 -0
  196. data/spec/dummy/config/initializers/inflections.rb +15 -0
  197. data/spec/dummy/config/initializers/mime_types.rb +5 -0
  198. data/spec/dummy/config/initializers/secret_token.rb +7 -0
  199. data/spec/dummy/config/initializers/session_store.rb +8 -0
  200. data/spec/dummy/config/initializers/wrap_parameters.rb +14 -0
  201. data/spec/dummy/config/locales/en.yml +5 -0
  202. data/spec/dummy/config/pusher.yml +14 -0
  203. data/spec/dummy/config/pusher.yml.example +14 -0
  204. data/spec/dummy/config/routes.rb +5 -0
  205. data/spec/dummy/config/sms_whitelist.json.example +4 -0
  206. data/spec/dummy/config/twilio.yml +57 -0
  207. data/spec/dummy/config/twilio.yml.example +57 -0
  208. data/spec/dummy/db/schema.rb +122 -0
  209. data/spec/dummy/db/seeds.rb +6 -0
  210. data/spec/dummy/log/production.log +156 -0
  211. data/spec/dummy/log/test.log +13812 -0
  212. data/spec/dummy/public/404.html +26 -0
  213. data/spec/dummy/public/422.html +26 -0
  214. data/spec/dummy/public/500.html +25 -0
  215. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js +32 -0
  216. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js.gz +0 -0
  217. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css +24 -0
  218. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css.gz +0 -0
  219. data/spec/dummy/public/assets/telephony/backspace-9f5b195e049ed90eb20ecdda6e264b0a.png +0 -0
  220. data/spec/dummy/public/assets/telephony/icon-spinner-ddbae473a70c5425810aeee31d4a8ad7.gif +0 -0
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  223. data/spec/dummy/public/assets/telephony/zest-telephony-e7efdbc60c0a1c8404951bc79c7fb3a8.woff +0 -0
  224. data/spec/dummy/public/assets/telephony/zest-telephony-f34287df626936908408f53a33db9e83.svg +73 -0
  225. data/spec/dummy/public/favicon.ico +0 -0
  226. data/spec/dummy/script/rails +6 -0
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  267. data/spec/dummy/tmp/cache/assets/DDC/400/sprockets%2Fcffd775d018f68ce5dba1ee0d951a994 +0 -0
  268. data/spec/dummy/tmp/cache/assets/DDC/BE0/sprockets%2F2c0a4d4675a61b014aedbbabb3f071fc +0 -0
  269. data/spec/dummy/tmp/cache/assets/E04/640/sprockets%2F3c5ddf2bbefd9d70f1b506b519cf856e +0 -0
  270. data/spec/dummy/tmp/cache/assets/E04/7F0/sprockets%2F35f1b2ff729a5ec21f6dc5f7d6faa67b +0 -0
  271. data/spec/dummy/tmp/cache/assets/E04/890/sprockets%2F2f5173deea6c795b8fdde723bb4b63af +0 -0
  272. data/spec/dummy/tmp/cache/assets/E07/230/sprockets%2Febd4f2dd708879d593aff008ccb75acc +0 -0
  273. data/spec/dummy/tmp/cache/assets/E17/9D0/sprockets%2F8db2b79f6c4eabe7a9ebe7a7898ec066 +0 -0
  274. data/spec/dummy/tmp/cache/assets/E31/F10/sprockets%2Fcebacf56667da1cc2961b59fd922eafb +0 -0
  275. data/spec/factories/agent.rb +26 -0
  276. data/spec/factories/calls.rb +106 -0
  277. data/spec/factories/conversations.rb +171 -0
  278. data/spec/factories/events.rb +250 -0
  279. data/spec/factories/playable_listeners.rb +6 -0
  280. data/spec/factories/recordings.rb +6 -0
  281. data/spec/factories/voicemails.rb +8 -0
  282. data/spec/fixtures/vcr_cassettes/Authenticating_an_online_user.yml +90 -0
  283. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_call.yml +42 -0
  284. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_conversation.yml +42 -0
  285. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/returns_the_conversation_as_JSON.yml +42 -0
  286. data/spec/fixtures/vcr_cassettes/Pusher_channel_as_JSON.yml +90 -0
  287. data/spec/fixtures/vcr_cassettes/Pusher_to_publish_the_event.yml +32 -0
  288. data/spec/fixtures/vcr_cassettes/Reloading_the_widget_during_a_call/_create/during_a_call/after_a_failed_transfer/pushes_the_event_for_the_active_call.yml +1110 -0
  289. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_call.yml +45 -0
  290. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_conversation.yml +43 -0
  291. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/returns_the_conversation_as_JSON.yml +44 -0
  292. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/allows_the_phone_to_ring_for_60_seconds.yml +42 -0
  293. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/includes_a_status_change_callback_url.yml +42 -0
  294. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/places_a_call.yml +42 -0
  295. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/allows_the_phone_to_ring_for_15_seconds.yml +42 -0
  296. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/places_a_call_to_redirect_the_participant_to_a_conference.yml +42 -0
  297. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_hangup/by_default/hangs_up_the_call.yml +42 -0
  298. data/spec/fixtures/vcr_cassettes/buying_number_for_an_area_code.yml +42 -0
  299. data/spec/fixtures/vcr_cassettes/returns_success.yml +90 -0
  300. data/spec/javascripts/helpers/jasmine-jquery.js +546 -0
  301. data/spec/javascripts/helpers/mock-ajax.js +207 -0
  302. data/spec/javascripts/support/jasmine.yml +80 -0
  303. data/spec/javascripts/telephony/models/agent_spec.js +40 -0
  304. data/spec/javascripts/telephony/models/conversation_spec.js +515 -0
  305. data/spec/javascripts/telephony/models/device_spec.js +80 -0
  306. data/spec/javascripts/telephony/models/transfer_spec.js +22 -0
  307. data/spec/javascripts/telephony/push_spec.js +427 -0
  308. data/spec/javascripts/telephony/views/agents_view_spec.js +101 -0
  309. data/spec/javascripts/telephony/views/application_view_spec.js +74 -0
  310. data/spec/javascripts/telephony/views/conversation_view_spec.js +626 -0
  311. data/spec/javascripts/telephony/views/status_view_spec.js +30 -0
  312. data/spec/javascripts/telephony/views/transfer_view_spec.js +187 -0
  313. data/spec/javascripts/telephony/views/twilio_client_view_spec.js +77 -0
  314. data/spec/javascripts/telephony/views/widget_view_spec.js +20 -0
  315. data/spec/lib/telephony/concerns/controllers/twilio_request_verifier_spec.rb +77 -0
  316. data/spec/lib/telephony/conversation_data_spec.rb +342 -0
  317. data/spec/lib/telephony/helper_spec.rb +24 -0
  318. data/spec/lib/telephony/jobs/agent_offline_spec.rb +37 -0
  319. data/spec/lib/telephony/jobs/pusher_event_spec.rb +39 -0
  320. data/spec/lib/telephony/providers/twilio_provider_spec.rb +439 -0
  321. data/spec/lib/telephony_spec.rb +104 -0
  322. data/spec/models/telephony/agent_spec.rb +479 -0
  323. data/spec/models/telephony/agent_state_machine_spec.rb +131 -0
  324. data/spec/models/telephony/call_center_spec.rb +32 -0
  325. data/spec/models/telephony/call_spec.rb +597 -0
  326. data/spec/models/telephony/call_state_machine_spec.rb +472 -0
  327. data/spec/models/telephony/conversation_spec.rb +751 -0
  328. data/spec/models/telephony/conversation_state_machine_spec.rb +387 -0
  329. data/spec/models/telephony/conversations_presenter_spec.rb +40 -0
  330. data/spec/models/telephony/event_spec.rb +716 -0
  331. data/spec/models/telephony/inbound_conversation_queue_spec.rb +243 -0
  332. data/spec/models/telephony/playable_listener_spec.rb +43 -0
  333. data/spec/models/telephony/pusher_event_publisher_spec.rb +36 -0
  334. data/spec/models/telephony/recording_spec.rb +6 -0
  335. data/spec/models/telephony/voicemail_spec.rb +96 -0
  336. data/spec/observers/telephony/agent_observer_spec.rb +21 -0
  337. data/spec/observers/telephony/event_observer_spec.rb +19 -0
  338. data/spec/requests/create_conversation_spec.rb +39 -0
  339. data/spec/requests/dequeue_call_spec.rb +42 -0
  340. data/spec/requests/list_conversations_spec.rb +33 -0
  341. data/spec/requests/presences_spec.rb +51 -0
  342. data/spec/requests/providers/twilio/calls/child_answered_spec.rb +24 -0
  343. data/spec/requests/providers/twilio/calls/child_detached_spec.rb +249 -0
  344. data/spec/requests/providers/twilio/calls/dial_spec.rb +132 -0
  345. data/spec/requests/providers/twilio/calls/done_spec.rb +69 -0
  346. data/spec/requests/providers/twilio/calls/join_conference_spec.rb +56 -0
  347. data/spec/requests/providers/twilio/calls/leave_queue_spec.rb +44 -0
  348. data/spec/requests/providers/twilio/calls/parent_answered_spec.rb +59 -0
  349. data/spec/requests/providers/twilio/inbound/connect_dequeued_call_spec.rb +124 -0
  350. data/spec/requests/providers/twilio/inbound/enqueue_inbound_call_spec.rb +108 -0
  351. data/spec/requests/providers/twilio/inbound/enqueued_call_wait_music_spec.rb +13 -0
  352. data/spec/requests/providers/twilio/voicemails/leave_voicemail_spec.rb +78 -0
  353. data/spec/requests/search_conversations_spec.rb +101 -0
  354. data/spec/requests/transfer_spec.rb +65 -0
  355. data/spec/requests/voicemail_api_spec.rb +58 -0
  356. data/spec/spec_helper.rb +27 -0
  357. data/spec/support/factory_girl.rb +5 -0
  358. data/spec/support/matchers/be_complete_hold.rb +20 -0
  359. data/spec/support/matchers/be_whisper_tone.rb +35 -0
  360. data/spec/support/matchers/join_conference.rb +23 -0
  361. data/spec/support/nokogiri.rb +1 -0
  362. data/spec/support/pusher_helper.rb +24 -0
  363. data/spec/support/vcr.rb +12 -0
  364. data/spec/support/webmock.rb +1 -0
  365. metadata +692 -0
@@ -0,0 +1,46 @@
1
+ require_dependency 'telephony/application_controller'
2
+
3
+ module Telephony
4
+ class AgentsController < ApplicationController
5
+ def show_by_csr_id
6
+ agent = Agent.find_by_csr_id params[:csr_id]
7
+ render json: agent.as_json(only: [:id, :csr_id, :name], methods: :active_conversation_id)
8
+ end
9
+
10
+ def terminate_active_call
11
+ agent = Agent.find_by_csr_id params[:id]
12
+
13
+ if agent
14
+ agent.with_lock { agent.terminate_active_call }
15
+ render :json => {}
16
+ else
17
+ render status: :bad_request, json: { errors: 'Csr Id invalid' }
18
+ end
19
+ end
20
+
21
+ def update
22
+ agent = Agent.update_or_create_by_widget_data params
23
+
24
+ if agent.valid?
25
+ render status: :ok, json: { conversation_id: agent.active_conversation_id }
26
+ else
27
+ render status: :bad_request, json: { errors: agent.errors.full_messages }
28
+ end
29
+ end
30
+
31
+ def status
32
+ agent = Agent.find_by_csr_id params[:id]
33
+ agent.with_lock do
34
+ agent.fire_events params[:event]
35
+ end
36
+
37
+ render :json => { :csr_id => agent.csr_id, :status => agent.status }
38
+ end
39
+
40
+ def index
41
+ agents = Agent.all_transferable_for_csr_id params[:csr_id]
42
+
43
+ render :json => agents
44
+ end
45
+ end
46
+ end
@@ -0,0 +1,4 @@
1
+ module Telephony
2
+ class ApplicationController < ActionController::Base
3
+ end
4
+ end
@@ -0,0 +1,9 @@
1
+ require_dependency 'telephony/application_controller'
2
+
3
+ module Telephony
4
+ class CallCentersController < ApplicationController
5
+ def index
6
+ render json: CallCenter.all
7
+ end
8
+ end
9
+ end
@@ -0,0 +1,74 @@
1
+ require_dependency 'telephony/application_controller'
2
+
3
+ module Telephony
4
+ class ConversationsController < ApplicationController
5
+
6
+ def index
7
+ conversations = ConversationData.filter params
8
+ render json: conversations
9
+ end
10
+
11
+ def counts
12
+ counts = ConversationData.counts params
13
+ render json: counts
14
+ end
15
+
16
+ def search
17
+ conversations = ConversationData.search params
18
+ conversations_presenter = ConversationsPresenter.new conversations
19
+ render json: {
20
+ total_count: conversations.total_count,
21
+ conversations: conversations_presenter
22
+ }
23
+ end
24
+
25
+ def create
26
+ conversation = Conversation.begin! params
27
+
28
+ render json: {
29
+ id: conversation.id,
30
+ number: conversation.customer.number
31
+ }
32
+ rescue Telephony::Error::Connection => e
33
+ msg = 'Call failed. Please try again in a few seconds.'
34
+ Rails.logger.error "#{msg} - #{e.message} - #{params}"
35
+ errors = [msg, e.message]
36
+
37
+ render json: { errors: errors }, status: :server_error
38
+ end
39
+
40
+ def update
41
+ Conversation.find_with_lock params[:id] do |conversation|
42
+ conversation.update_attributes loan_id: params[:loan_id]
43
+ render json: conversation
44
+ end
45
+ end
46
+
47
+ def hold
48
+ lock_conversation(params['id'], 'Hold failed. Please try again in a few seconds.') do |conversation|
49
+ conversation.hold!
50
+ render json: {}
51
+ end
52
+ end
53
+
54
+ def resume
55
+ lock_conversation(params['id'], 'Resume failed. Please try again in a few seconds.') do |conversation|
56
+ conversation.resume!
57
+ render json: {}
58
+ end
59
+ end
60
+
61
+ private
62
+
63
+ def lock_conversation(conversation_id, msg)
64
+ Conversation.find_with_lock(conversation_id) do |conversation|
65
+ yield conversation
66
+ end
67
+ rescue Telephony::Error::Connection, Telephony::Error::NotInProgress, StateMachine::InvalidTransition => e
68
+ Rails.logger.error "#{msg} - #{e.message} - #{params}"
69
+ errors = [msg, e.message]
70
+
71
+ render json: { errors: errors }, status: :server_error
72
+ end
73
+ end
74
+ end
@@ -0,0 +1,21 @@
1
+ module Telephony
2
+ module Inbound
3
+ class ConversationQueuesController < ApplicationController
4
+ def front
5
+ @inbound_conversation = InboundConversationQueue.dequeue params[:csr_id]
6
+ render json: @inbound_conversation
7
+
8
+ rescue Telephony::Error::QueueEmpty
9
+ render status: :not_found, json: { errors: [ "Queue is empty" ] }
10
+
11
+ rescue Telephony::Error::AgentOnACall
12
+ render status: :unprocessable_entity, json: { errors: [ "You are already on a call" ] }
13
+
14
+ rescue => error
15
+ msg = "Error dequeueing call: #{error.message}"
16
+ Rails.logger.error msg
17
+ render status: :server_error, json: { errors: [ msg ] }
18
+ end
19
+ end
20
+ end
21
+ end
@@ -0,0 +1,43 @@
1
+ require_dependency "telephony/application_controller"
2
+
3
+ module Telephony
4
+ class PlayableListenersController < ApplicationController
5
+ before_filter :sanitize_params
6
+ before_filter :validate_csr, only: :create
7
+ before_filter :validate_playable, only: [:index, :create]
8
+
9
+ def index
10
+ listeners = PlayableListener.filter params
11
+
12
+ render json: listeners
13
+ end
14
+
15
+ def recent
16
+ listeners = PlayableListener.recent params
17
+
18
+ render json: listeners
19
+ end
20
+
21
+ def create
22
+ listener = PlayableListener.register params
23
+
24
+ render status: :created, json: listener
25
+ end
26
+
27
+ private
28
+
29
+ def sanitize_params
30
+ params[:playable_ids] = Array(params[:playable_ids]) if params[:playable_ids]
31
+ params[:per] = 5 if params[:per].blank?
32
+ params.slice! :csr_id, :playable_id, :playable_ids, :page, :per
33
+ end
34
+
35
+ def validate_playable
36
+ head :bad_request if params[:playable_id].blank?
37
+ end
38
+
39
+ def validate_csr
40
+ head :bad_request if params[:csr_id].blank?
41
+ end
42
+ end
43
+ end
@@ -0,0 +1,26 @@
1
+ module Telephony
2
+ module Providers
3
+ module Twilio
4
+ class ApplicationController < Telephony::ApplicationController
5
+ include Telephony::Concerns::Controllers::TwilioRequestVerifier
6
+
7
+ private
8
+
9
+ def render_complete_hold
10
+ @call.complete_hold!
11
+ render 'telephony/providers/twilio/calls/complete_hold'
12
+ end
13
+
14
+ def render_conference
15
+ @call.conference!
16
+ render 'telephony/providers/twilio/calls/join_conference'
17
+ end
18
+
19
+ def child_hung_up?
20
+ params[:DialCallStatus] == 'completed' &&
21
+ params[:DialCallDuration].present?
22
+ end
23
+ end
24
+ end
25
+ end
26
+ end
@@ -0,0 +1,130 @@
1
+ require_dependency 'telephony/providers/twilio/application_controller'
2
+
3
+ module Telephony
4
+ module Providers
5
+ module Twilio
6
+ class CallsController < ApplicationController
7
+ around_filter :lock_conversation, except: :leave_queue
8
+ around_filter :lock_inbound_conversation, only: :leave_queue
9
+
10
+ def connect
11
+ @connecting_call = @call.conversation.not_initiated_call
12
+ @call.answer!
13
+ @connecting_call.connect!
14
+ end
15
+
16
+ def child_answered
17
+ @call.sid ||= params[:CallSid]
18
+ @call.answer!
19
+
20
+ if @call.conversation.one_step_transferring?
21
+ @call.conversation.complete_one_step_transfer!
22
+ else
23
+ @call.conversation.start!
24
+ end
25
+
26
+ render :whisper_tone
27
+ end
28
+
29
+ def child_detached
30
+ @child_call = @call.conversation.child_call(params[:DialCallSid])
31
+ @child_call.record! params
32
+ @child_call.sid ||= params[:DialCallSid]
33
+
34
+ case params[:DialCallStatus]
35
+ when 'completed'
36
+ if @call.conversation.two_step_transferring?
37
+ render_conference
38
+ elsif @call.conversation.initiating_hold?
39
+ if @call.agent
40
+ render_conference
41
+ else
42
+ render_complete_hold
43
+ end
44
+ elsif child_hung_up?
45
+ @child_call.terminate!
46
+ end
47
+ else
48
+ case params[:DialCallStatus]
49
+ when 'no-answer'
50
+ @child_call.no_answer!
51
+ when 'failed', 'canceled'
52
+ @child_call.call_fail!
53
+ when 'busy'
54
+ @child_call.busy!
55
+ end
56
+
57
+ if @child_call.conversation.enqueued?
58
+ render 'telephony/providers/twilio/inbound_calls/enqueue'
59
+ elsif @child_call.conversation.leaving_voicemail?
60
+ render 'telephony/providers/twilio/voicemails/new'
61
+ end
62
+ end
63
+ end
64
+
65
+ def join_conference
66
+ @call.conference! unless @call.in_conference?
67
+ end
68
+
69
+ def complete_hold
70
+ @call.complete_hold!
71
+ end
72
+
73
+ def dial
74
+ @child_call = @call.conversation.calls.last
75
+ if @call.conversation.leaving_voicemail?
76
+ render 'telephony/providers/twilio/voicemails/new'
77
+ end
78
+ end
79
+
80
+ def done
81
+ @call.record! params
82
+
83
+ unless @call.terminated?
84
+ case params[:CallStatus]
85
+ when 'no-answer'
86
+ @call.no_answer!
87
+ when 'failed'
88
+ @call.call_fail!
89
+ when 'busy'
90
+ @call.busy!
91
+ when 'completed'
92
+ @call.terminate!
93
+ end
94
+ end
95
+ end
96
+
97
+ def leave_queue
98
+ unless @call.terminated?
99
+ case params[:QueueResult]
100
+ when 'hangup'
101
+ @call.terminate!
102
+ when 'queue-full', 'error', 'system-error'
103
+ Rails.logger.error "Twilio provider - QueueResult: #{params[:QueueResult]} - Sid: #{@call.sid}"
104
+ @call.terminate!
105
+ end
106
+ end
107
+
108
+ head :ok
109
+ end
110
+
111
+ private
112
+
113
+ def lock_conversation
114
+ @call = Call.find params[:id]
115
+ Conversation.find_with_lock(@call.conversation_id) do
116
+ yield
117
+ end
118
+ end
119
+
120
+ def lock_inbound_conversation
121
+ @call = Call.find params[:id]
122
+ Conversation.find_inbound_calls_with_lock(@call.conversation_id) do
123
+ yield
124
+ end
125
+ end
126
+ end
127
+ end
128
+ end
129
+ end
130
+
@@ -0,0 +1,54 @@
1
+ module Telephony
2
+ module Providers
3
+ module Twilio
4
+ class InboundCallsController < ApplicationController
5
+ def create
6
+ if Telephony::BlacklistedNumber.where(number: Telephony.americanize(params[:From])).exists?
7
+ InboundConversationQueue.reject params
8
+ render :reject
9
+ else
10
+ play_message
11
+ end
12
+ end
13
+
14
+ def wait_music
15
+ end
16
+
17
+ def enqueue
18
+ Conversation.find_inbound_with_lock(params[:id]) do |conversation|
19
+ @call = conversation.calls.first
20
+
21
+ if params[:CallStatus] == 'completed'
22
+ @call.terminate!
23
+ render template: 'telephony/providers/twilio/calls/whisper_tone'
24
+ else
25
+ conversation.enqueue!
26
+ end
27
+ end
28
+ end
29
+
30
+ def connect
31
+ @call = Call.find_by_sid params[:CallSid]
32
+ agent = Agent.find_by_csr_id params[:csr_id]
33
+ @connecting_call = @call.conversation.calls.find_by_agent_id agent.id
34
+
35
+ render template: '/telephony/providers/twilio/calls/connect'
36
+ end
37
+
38
+ private
39
+
40
+ def play_message
41
+ if Telephony::OFFICE_HOURS.open?
42
+ @conversation = InboundConversationQueue.play_message params
43
+ @files = Telephony::OFFICE_HOURS.open_hours_audio_files params
44
+ render :create
45
+ else
46
+ InboundConversationQueue.play_closed_greeting params
47
+ @files = Telephony::OFFICE_HOURS.closed_hours_audio_files params
48
+ render :closed_hours
49
+ end
50
+ end
51
+ end
52
+ end
53
+ end
54
+ end
@@ -0,0 +1,12 @@
1
+ require_dependency 'telephony/providers/twilio/application_controller'
2
+
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+ module Telephony
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+ module Providers
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+ module Twilio
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+ class MusicsController < ApplicationController
7
+ def hold
8
+ end
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+ end
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+ end
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+ end
12
+ end
@@ -0,0 +1,29 @@
1
+ require_dependency 'telephony/providers/twilio/application_controller'
2
+
3
+ module Telephony
4
+ module Providers
5
+ module Twilio
6
+ class VoicemailsController < ApplicationController
7
+ around_filter :lock_conversation
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+
9
+ def create
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+ @call.create_voicemail csr_id: params[:csr_id],
11
+ url: params[:RecordingUrl],
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+ duration: params[:RecordingDuration]
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+ @call.terminate
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+
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+ render 'telephony/providers/twilio/calls/whisper_tone'
16
+ end
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+
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+ private
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+
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+ def lock_conversation
21
+ @call = Call.find params[:call_id]
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+ Conversation.find_with_lock(@call.conversation_id) do
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+ yield
24
+ end
25
+ end
26
+ end
27
+ end
28
+ end
29
+ end