@webex/contact-center 0.0.0-next.1

package/dist/services/config/index.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_constants","_constants2","_Util","_constants3","obj","__esModule","default","AgentConfigService","constructor","webexReq","WebexRequest","getInstance","getAgentConfig","orgId","agentId","userConfigPromise","getUserUsingCI","orgInfoPromise","getOrgInfo","orgSettingsPromise","getOrganizationSetting","tenantDataPromise","getTenantData","urlMappingPromise","getURLMapping","auxCodesPromise","getAllAuxCodes","DEFAULT_PAGE_SIZE","DEFAULT_AUXCODE_ATTRIBUTES","userConfigData","LoggerProxy","info","ciUserId","module","CONFIG_FILE_NAME","method","METHODS","GET_AGENT_CONFIG","agentProfilePromise","getDesktopProfileById","agentProfileId","siteInfoPromise","getSiteInfo","siteId","userDialPlanPromise","then","agentProfileConfigData","dialPlanEnabled","getDialPlanData","userTeamPromise","teamIds","getAllTeams","Promise","resolve","siteInfo","userDialPlanData","userTeamData","orgInfo","orgSettingsData","tenantData","urlMappingData","auxCodesData","all","multimediaProfileId","multiMediaProfileId","response","parseAgentConfigs","userData","teamData","orgInfoData","auxCodes","agentProfileData","dialPlanData","urlMapping","error","GET_USER_USING_CI","resource","endPointMap","userByCI","request","service","WCC_API_GATEWAY","HTTP_METHODS","GET","statusCode","Error","log","body","desktopProfileId","GET_DESKTOP_PROFILE_BY_ID","desktopProfile","getMultimediaProfileById","GET_MULTIMEDIA_PROFILE_BY_ID","multimediaProfile","getListOfTeams","page","pageSize","filter","GET_LIST_OF_TEAMS","listTeams","allTeams","DEFAULT_PAGE","firstResponse","totalPages","meta","concat","data","requests","push","responses","GET_ALL_TEAMS","getListOfAuxCodes","attributes","GET_LIST_OF_AUX_CODES","listAuxCodes","allAuxCodes","promises","forEach","GET_ALL_AUX_CODES","GET_SITE_INFO","GET_ORG_INFO","orgSettings","GET_ORGANIZATION_SETTING","GET_TENANT_DATA","GET_URL_MAPPING","dialPlan","GET_DIAL_PLAN_DATA","getQueues","search","GET_QUEUES","queryParams","queueList","exports"],"sources":["index.ts"],"sourcesContent":["/**\n * @packageDocumentation\n * @module AgentConfigService\n */\n\nimport {HTTP_METHODS} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport {\n  DesktopProfileResponse,\n  ListAuxCodesResponse,\n  AgentResponse,\n  OrgInfo,\n  OrgSettings,\n  TenantData,\n  URLMapping,\n  TeamList,\n  DialPlanEntity,\n  Profile,\n  ListTeamsResponse,\n  AuxCode,\n  MultimediaProfileResponse,\n  SiteInfo,\n  ContactServiceQueue,\n} from './types';\nimport WebexRequest from '../core/WebexRequest';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {CONFIG_FILE_NAME} from '../../constants';\nimport {parseAgentConfigs} from './Util';\nimport {\n  DEFAULT_AUXCODE_ATTRIBUTES,\n  DEFAULT_PAGE,\n  DEFAULT_PAGE_SIZE,\n  endPointMap,\n  METHODS,\n} from './constants';\n\n/**\n * The AgentConfigService class provides methods to fetch agent configuration data.\n * @private\n * @ignore\n */\nexport default class AgentConfigService {\n  private webexReq: WebexRequest;\n  constructor() {\n    this.webexReq = WebexRequest.getInstance();\n  }\n\n  /**\n   * Fetches the agent configuration data for the given orgId and agentId.\n   * @param {string} orgId - organization ID for which the agent configuration is to be fetched.\n   * @param {string} agentId - agent ID for which the configuration is to be fetched.\n   * @returns {Promise<Profile>} - A promise that resolves to the agent configuration profile.\n   * @throws {Error} - Throws an error if any API call fails or if the response status is not 200.\n   * @public\n   */\n  public async getAgentConfig(orgId: string, agentId: string): Promise<Profile> {\n    try {\n      const userConfigPromise = this.getUserUsingCI(orgId, agentId);\n      const orgInfoPromise = this.getOrgInfo(orgId);\n      const orgSettingsPromise = this.getOrganizationSetting(orgId);\n      const tenantDataPromise = this.getTenantData(orgId);\n      const urlMappingPromise = this.getURLMapping(orgId);\n      const auxCodesPromise = this.getAllAuxCodes(\n        orgId,\n        DEFAULT_PAGE_SIZE,\n        [],\n        DEFAULT_AUXCODE_ATTRIBUTES\n      );\n\n      const userConfigData = await userConfigPromise;\n      LoggerProxy.info(`Fetched user data, userId: ${userConfigData.ciUserId}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      const agentProfilePromise = this.getDesktopProfileById(orgId, userConfigData.agentProfileId);\n      const siteInfoPromise = this.getSiteInfo(orgId, userConfigData.siteId);\n\n      const userDialPlanPromise = agentProfilePromise.then((agentProfileConfigData) =>\n        agentProfileConfigData.dialPlanEnabled ? this.getDialPlanData(orgId) : []\n      );\n\n      const userTeamPromise = userConfigData.teamIds\n        ? this.getAllTeams(orgId, DEFAULT_PAGE_SIZE, userConfigData.teamIds)\n        : Promise.resolve([]);\n\n      const [\n        agentProfileConfigData,\n        siteInfo,\n        userDialPlanData,\n        userTeamData,\n        orgInfo,\n        orgSettingsData,\n        tenantData,\n        urlMappingData,\n        auxCodesData,\n      ] = await Promise.all([\n        agentProfilePromise,\n        siteInfoPromise,\n        userDialPlanPromise,\n        userTeamPromise,\n        orgInfoPromise,\n        orgSettingsPromise,\n        tenantDataPromise,\n        urlMappingPromise,\n        auxCodesPromise,\n      ]);\n\n      const multimediaProfileId =\n        userConfigData.multimediaProfileId ||\n        userTeamData[0]?.multiMediaProfileId ||\n        siteInfo.multimediaProfileId;\n\n      LoggerProxy.info('Fetched all required data', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      const response = parseAgentConfigs({\n        userData: userConfigData,\n        teamData: userTeamData,\n        tenantData,\n        orgInfoData: orgInfo,\n        auxCodes: auxCodesData,\n        orgSettingsData,\n        agentProfileData: agentProfileConfigData,\n        dialPlanData: userDialPlanData,\n        urlMapping: urlMappingData,\n        multimediaProfileId,\n      });\n\n      LoggerProxy.info('Parsing completed for agent-config', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n      LoggerProxy.info('Fetched configuration data successfully', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error(`getAgentConfig call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_AGENT_CONFIG,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the agent configuration data for the given orgId and agentId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the agent configuration is to be fetched.\n   * @param {string} agentId - agent ID for which the configuration is to be fetched.\n   * @returns {Promise<AgentResponse>} - A promise that resolves to the agent configuration response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getUserUsingCI(orgId: string, agentId: string): Promise<AgentResponse> {\n    LoggerProxy.info('Fetching user data using CI', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_USER_USING_CI,\n    });\n\n    try {\n      const resource = endPointMap.userByCI(orgId, agentId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getUserUsingCI api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_USER_USING_CI,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getUserUsingCI API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_USER_USING_CI,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the desktop profile data for the given orgId and desktopProfileId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the desktop profile is to be fetched.\n   * @param {string} desktopProfileId - desktop profile ID for which the data is to be fetched.\n   * @returns {Promise<DesktopProfileResponse>} - A promise that resolves to the desktop profile response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getDesktopProfileById(\n    orgId: string,\n    desktopProfileId: string\n  ): Promise<DesktopProfileResponse> {\n    LoggerProxy.info('Fetching desktop profile', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n    });\n\n    try {\n      const resource = endPointMap.desktopProfile(orgId, desktopProfileId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getDesktopProfileById api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getDesktopProfileById API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DESKTOP_PROFILE_BY_ID,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the multimedia profile data for the given orgId and multimediaProfileId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the multimedia profile is to be fetched.\n   * @param {string} multimediaProfileId - multimedia profile ID for which the data is to be fetched.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @returns {Promise<MultimediaProfileResponse>} - A promise that resolves to the multimedia profile response.\n   * @private\n   */\n  public async getMultimediaProfileById(\n    orgId: string,\n    multimediaProfileId: string\n  ): Promise<MultimediaProfileResponse> {\n    LoggerProxy.info('Fetching multimedia profile', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n    });\n\n    try {\n      const resource = endPointMap.multimediaProfile(orgId, multimediaProfileId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getMultimediaProfileById API success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getMultimediaProfileById API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_MULTIMEDIA_PROFILE_BY_ID,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * fetches the list of teams for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the teams are to be fetched.\n   * @param {number} page - the page number to fetch.\n   * @param {number} pageSize - the number of teams to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the teams.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<ListTeamsResponse>} - A promise that resolves to the list of teams response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getListOfTeams(\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[]\n  ): Promise<ListTeamsResponse> {\n    LoggerProxy.info('Fetching list of teams', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_LIST_OF_TEAMS,\n    });\n\n    try {\n      const resource = endPointMap.listTeams(orgId, page, pageSize, filter);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getListOfTeams api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_TEAMS,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getListOfTeams API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_TEAMS,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches all teams from all pages for the given orgId\n   * @ignore\n   * @param {string} orgId - organization ID for which the teams are to be fetched.\n   * @param {number} pageSize - the number of teams to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the teams.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<TeamList[]>} - A promise that resolves to the list of teams.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getAllTeams(orgId: string, pageSize: number, filter: string[]): Promise<TeamList[]> {\n    try {\n      let allTeams: TeamList[] = [];\n      let page = DEFAULT_PAGE;\n      const firstResponse = await this.getListOfTeams(orgId, page, pageSize, filter);\n      const totalPages = firstResponse.meta.totalPages;\n      allTeams = allTeams.concat(firstResponse.data);\n      const requests = [];\n      for (page = DEFAULT_PAGE + 1; page < totalPages; page += 1) {\n        requests.push(this.getListOfTeams(orgId, page, pageSize, filter));\n      }\n      const responses = await Promise.all(requests);\n\n      for (const response of responses) {\n        allTeams = allTeams.concat(response.data);\n      }\n\n      return allTeams;\n    } catch (error) {\n      LoggerProxy.error(`getAllTeams API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ALL_TEAMS,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   *  fetches the list of aux codes for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the aux codes are to be fetched.\n   * @param {number} page - the page number to fetch.\n   * @param {number} pageSize - the number of aux codes to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the aux codes.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<ListAuxCodesResponse>} - A promise that resolves to the list of aux codes response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getListOfAuxCodes(\n    orgId: string,\n    page: number,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ): Promise<ListAuxCodesResponse> {\n    LoggerProxy.info('Fetching list of aux codes', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_LIST_OF_AUX_CODES,\n    });\n\n    try {\n      const resource = endPointMap.listAuxCodes(orgId, page, pageSize, filter, attributes);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getListOfAuxCodes api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_AUX_CODES,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getListOfAuxCodes API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_LIST_OF_AUX_CODES,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches all aux codes from all pages for the given orgId\n   * @ignore\n   * @param {string} orgId - organization ID for which the aux codes are to be fetched.\n   * @param {number} pageSize - the number of aux codes to fetch per page.\n   * @param {string[]} filter - optional filter criteria for the aux codes.\n   * @param {string[]} attributes - optional attributes to include in the response.\n   * @returns {Promise<AuxCode[]>} - A promise that resolves to the list of aux codes.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getAllAuxCodes(\n    orgId: string,\n    pageSize: number,\n    filter: string[],\n    attributes: string[]\n  ): Promise<AuxCode[]> {\n    try {\n      let allAuxCodes: AuxCode[] = [];\n      let page = DEFAULT_PAGE;\n\n      const firstResponse = await this.getListOfAuxCodes(orgId, page, pageSize, filter, attributes);\n      allAuxCodes = allAuxCodes.concat(firstResponse.data);\n      const totalPages = firstResponse.meta.totalPages;\n\n      const promises: Promise<ListAuxCodesResponse>[] = [];\n      for (page = DEFAULT_PAGE + 1; page < totalPages; page += 1) {\n        promises.push(this.getListOfAuxCodes(orgId, page, pageSize, filter, attributes));\n      }\n\n      const responses = await Promise.all(promises);\n\n      responses.forEach((response) => {\n        allAuxCodes = allAuxCodes.concat(response.data);\n      });\n\n      return allAuxCodes;\n    } catch (error) {\n      LoggerProxy.error(`getAllAuxCodes API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ALL_AUX_CODES,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the site data for the given orgId and siteId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the site info is to be fetched.\n   * @param {string} siteId - site ID for which the data is to be fetched.\n   * @returns {Promise<SiteInfo>} - A promise that resolves to the site info response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getSiteInfo(orgId: string, siteId: string): Promise<SiteInfo> {\n    LoggerProxy.info('Fetching site information', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_SITE_INFO,\n    });\n    try {\n      const resource = endPointMap.siteInfo(orgId, siteId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getSiteInfo api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_SITE_INFO,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getSiteInfo API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_SITE_INFO,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the organization info for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the organization info is to be fetched.\n   * @returns {Promise<OrgInfo>} - A promise that resolves to the organization info response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getOrgInfo(orgId: string): Promise<OrgInfo> {\n    try {\n      const resource = endPointMap.orgInfo(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getOrgInfo api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORG_INFO,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getOrgInfo API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORG_INFO,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the organization settings for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the organization settings are to be fetched.\n   * @returns {Promise<OrgSettings>} - A promise that resolves to the organization settings response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getOrganizationSetting(orgId: string): Promise<OrgSettings> {\n    try {\n      const resource = endPointMap.orgSettings(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getOrganizationSetting api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORGANIZATION_SETTING,\n      });\n\n      return Promise.resolve(response.body.data[0]);\n    } catch (error) {\n      LoggerProxy.error(`getOrganizationSetting API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_ORGANIZATION_SETTING,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the tenant data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the tenant data is to be fetched.\n   * @returns {Promise<TenantData>} - A promise that resolves to the tenant data response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getTenantData(orgId: string): Promise<TenantData> {\n    try {\n      const resource = endPointMap.tenantData(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getTenantData api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_TENANT_DATA,\n      });\n\n      return Promise.resolve(response.body.data[0]);\n    } catch (error) {\n      LoggerProxy.error(`getTenantData API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_TENANT_DATA,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the URL mapping data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the URL mapping is to be fetched.\n   * @returns {Promise<URLMapping[]>} - A promise that resolves to the URL mapping response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getURLMapping(orgId: string): Promise<URLMapping[]> {\n    try {\n      const resource = endPointMap.urlMapping(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getURLMapping api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_URL_MAPPING,\n      });\n\n      return Promise.resolve(response.body.data);\n    } catch (error) {\n      LoggerProxy.error(`getURLMapping API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_URL_MAPPING,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the dial plan data for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the dial plan data is to be fetched.\n   * @returns {Promise<DialPlanEntity[]>} - A promise that resolves to the dial plan data response.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getDialPlanData(orgId: string): Promise<DialPlanEntity[]> {\n    try {\n      const resource = endPointMap.dialPlan(orgId);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getDialPlanData api success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DIAL_PLAN_DATA,\n      });\n\n      return Promise.resolve(response.body);\n    } catch (error) {\n      LoggerProxy.error(`getDialPlanData API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_DIAL_PLAN_DATA,\n      });\n      throw error;\n    }\n  }\n\n  /**\n   * Fetches the list of queues for the given orgId.\n   * @ignore\n   * @param {string} orgId - organization ID for which the queues are to be fetched.\n   * @param {number} page - the page number to fetch.\n   * @param {number} pageSize - the number of queues to fetch per page.\n   * @param {string} search - optional search string\n   * @param {string} filter - optional filter string\n   * @returns Promise<ContactServiceQueue[]> - A promise that resolves to the list of contact service queues.\n   * @throws {Error} - Throws an error if the API call fails or if the response status is not 200.\n   * @private\n   */\n  public async getQueues(\n    orgId: string,\n    page: number,\n    pageSize: number,\n    search?: string,\n    filter?: string\n  ): Promise<ContactServiceQueue[]> {\n    LoggerProxy.info('Fetching queue list', {\n      module: CONFIG_FILE_NAME,\n      method: METHODS.GET_QUEUES,\n    });\n\n    try {\n      let queryParams = `page=${page}&pageSize=${pageSize}&desktopProfileFilter=true`;\n      if (search) queryParams += `&search=${search}`;\n      if (filter) queryParams += `&filter=${filter}`;\n\n      const resource = endPointMap.queueList(orgId, queryParams);\n      const response = await this.webexReq.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      if (response.statusCode !== 200) {\n        throw new Error(`API call failed with ${response.statusCode}`);\n      }\n\n      LoggerProxy.log('getQueues API success.', {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_QUEUES,\n      });\n\n      return response.body?.data;\n    } catch (error) {\n      LoggerProxy.error(`getQueues API call failed with ${error}`, {\n        module: CONFIG_FILE_NAME,\n        method: METHODS.GET_QUEUES,\n      });\n      throw error;\n    }\n  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package/dist/services/config/types.js

@@ -0,0 +1,334 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.WRAP_UP_CODE = exports.IDLE_CODE = exports.CC_TASK_EVENTS = exports.CC_EVENTS = exports.CC_AGENT_EVENTS = void 0;
+/**
+ * Generic type for converting a const enum object into a union type of its values
+ * @internal
+ */
+
+/**
+ * Events emitted on task objects
+ * @enum {string}
+ * @private
+ * @ignore
+ */
+const CC_TASK_EVENTS = exports.CC_TASK_EVENTS = {
+  /** Event emitted when assigning contact to agent fails */
+  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',
+  /** Event emitted when agent does not respond to contact offer */
+  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',
+  /** Event emitted when contact is put on hold */
+  AGENT_CONTACT_HELD: 'AgentContactHeld',
+  /** Event emitted when putting contact on hold fails */
+  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',
+  /** Event emitted when contact is taken off hold */
+  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',
+  /** Event emitted when taking contact off hold fails */
+  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',
+  /** Event emitted when consultation is created */
+  AGENT_CONSULT_CREATED: 'AgentConsultCreated',
+  /** Event emitted when consultation is offered */
+  AGENT_OFFER_CONSULT: 'AgentOfferConsult',
+  /** Event emitted when agent is consulting */
+  AGENT_CONSULTING: 'AgentConsulting',
+  /** Event emitted when consultation fails */
+  AGENT_CONSULT_FAILED: 'AgentConsultFailed',
+  /** Event emitted when consulting to queue (CTQ) fails */
+  AGENT_CTQ_FAILED: 'AgentCtqFailed',
+  /** Event emitted when CTQ is cancelled */
+  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',
+  /** Event emitted when CTQ cancellation fails */
+  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',
+  /** Event emitted when consultation ends */
+  AGENT_CONSULT_ENDED: 'AgentConsultEnded',
+  /** Event emitted when ending consultation fails */
+  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',
+  /** Event emitted when consultation conference ends */
+  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',
+  /** Event emitted when contact is blind transferred */
+  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',
+  /** Event emitted when blind transfer fails */
+  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',
+  /** Event emitted when contact is transferred to virtual team */
+  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',
+  /** Event emitted when virtual team transfer fails */
+  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',
+  /** Event emitted when consultation transfer is in progress */
+  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',
+  /** Event emitted when consultation transfer completes */
+  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',
+  /** Event emitted when consultation transfer fails */
+  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',
+  /** Event emitted when contact recording is paused */
+  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',
+  /** Event emitted when pausing contact recording fails */
+  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',
+  /** Event emitted when contact recording is resumed */
+  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',
+  /** Event emitted when resuming contact recording fails */
+  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',
+  /** Event emitted when contact ends */
+  CONTACT_ENDED: 'ContactEnded',
+  /** Event emitted when ending contact fails */
+  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',
+  /** Event emitted when agent enters wrap-up state */
+  AGENT_WRAPUP: 'AgentWrapup',
+  /** Event emitted when agent completes wrap-up */
+  AGENT_WRAPPEDUP: 'AgentWrappedUp',
+  /** Event emitted when wrap-up fails */
+  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',
+  /** Event emitted when outbound call fails */
+  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',
+  /** Event emitted for general agent contact events */
+  AGENT_CONTACT: 'AgentContact',
+  /** Event emitted when contact is offered to agent */
+  AGENT_OFFER_CONTACT: 'AgentOfferContact',
+  /** Event emitted when contact is assigned to agent */
+  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',
+  /** Event emitted when contact is unassigned from agent */
+  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',
+  /** Event emitted when inviting agent fails */
+  AGENT_INVITE_FAILED: 'AgentInviteFailed'
+};
+
+/**
+ * Events emitted on Contact Center agent operations
+ * @enum {string}
+ * @private
+ * @ignore
+ */
+const CC_AGENT_EVENTS = exports.CC_AGENT_EVENTS = {
+  /** Welcome event when agent connects to websocket/backend */
+  WELCOME: 'Welcome',
+  /** Event emitted when agent re-login is successful */
+  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',
+  /** Event emitted when agent re-login fails */
+  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',
+  /** Event emitted when agent DN registration completes */
+  AGENT_DN_REGISTERED: 'AgentDNRegistered',
+  /** Event emitted when agent initiates logout */
+  AGENT_LOGOUT: 'Logout',
+  /** Event emitted when agent logout is successful */
+  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',
+  /** Event emitted when agent logout fails */
+  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',
+  /** Event emitted when agent initiates station login */
+  AGENT_STATION_LOGIN: 'StationLogin',
+  /** Event emitted when agent station login is successful */
+  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',
+  /** Event emitted when agent station login fails */
+  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',
+  /** Event emitted when agent's state changes */
+  AGENT_STATE_CHANGE: 'AgentStateChange',
+  /** Event emitted when multiple logins detected for same agent */
+  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',
+  /** Event emitted when agent state change is successful */
+  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',
+  /** Event emitted when agent state change fails */
+  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',
+  /** Event emitted when requesting buddy agents list */
+  AGENT_BUDDY_AGENTS: 'BuddyAgents',
+  /** Event emitted when buddy agents list is successfully retrieved */
+  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',
+  /** Event emitted when retrieving buddy agents list fails */
+  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',
+  /** Event emitted when contact is reserved for agent */
+  AGENT_CONTACT_RESERVED: 'AgentContactReserved'
+};
+
+/**
+ * Combined Contact Center events including both agent and task events
+ * @enum {string}
+ * @public
+ */
+const CC_EVENTS = exports.CC_EVENTS = {
+  ...CC_AGENT_EVENTS,
+  ...CC_TASK_EVENTS
+};
+
+/**
+ * Event data received when agent connects to the system
+ * @public
+ */
+
+/**
+ * Response type for welcome events which can be either success or error
+ * @public
+ */
+
+/**
+ * Type representing the union of all possible Contact Center events
+ * @public
+ */
+
+/**
+ * WebSocket event structure for Contact Center events
+ * @public
+ */
+
+/**
+ * Represents the response from getUserUsingCI method.
+ */
+
+/**
+ * Represents the response from getDesktopProfileById method.
+ */
+
+/**
+ * Response containing multimedia profile configuration for an agent
+ * Defines capabilities across different communication channels
+ * @private
+ */
+
+/**
+ * Response from subscription requests containing WebSocket connection details
+ * @public
+ */
+
+/**
+ * Configuration for a team in the contact center system
+ * @private
+ */
+
+/**
+ * Response type for listing teams with pagination metadata
+ * @private
+ */
+
+/**
+ * Basic organization information in the contact center system
+ * @private
+ * @ignore
+ */
+
+/**
+ * Organization-wide feature settings and configurations
+ * @private
+ */
+
+/**
+ * Contact center site configuration information
+ * @private
+ */
+
+/**
+ * Tenant-level configuration data and settings
+ * @private
+ */
+
+/**
+ * URL mapping configuration for external integrations
+ * @public
+ */
+
+/**
+ * Constant representing idle code
+ * @public
+ * @ignore
+ */
+const IDLE_CODE = exports.IDLE_CODE = 'IDLE_CODE';
+
+/**
+ * Constant representing wrap up code
+ * @public
+ * @ignore
+ */
+const WRAP_UP_CODE = exports.WRAP_UP_CODE = 'WRAP_UP_CODE';
+
+/**
+ * Type representing the possible auxiliary code types
+ * @public
+ */
+
+/**
+ * Sort order configuration for queries
+ * @internal
+ */
+
+/**
+ * Search query configuration
+ * @internal
+ */
+
+/**
+ * Parameters for querying Contact Center resources
+ * @public
+ */
+
+/**
+ * Basic entity information used throughout the system
+ * @public
+ */
+
+/**
+ * Dial plan entity definition containing number manipulation rules
+ * @public
+ */
+
+/**
+ * Complete dial plan configuration for number handling
+ * @public
+ */
+
+/**
+ * Agent wrap-up codes configuration with pagination metadata
+ * @public
+ */
+
+/**
+ * Default wrap-up code configuration for an agent
+ * @public
+ */
+
+/**
+ * Wrap-up reason configuration used to classify completed interactions
+ * @public
+ */
+
+/**
+ * Wrap-up configuration data containing settings and available options
+ * @public
+ */
+
+/**
+ * Available login options for voice channel access
+ * 'AGENT_DN' - Login using agent's DN
+ * 'EXTENSION' - Login using extension number
+ * 'BROWSER' - Login using browser-based WebRTC
+ * @public
+ */
+
+/**
+ * Team configuration information
+ * @public
+ */
+
+/**
+ * Basic queue configuration information
+ * @public
+ */
+
+/**
+ * URL mappings for external system integrations
+ * @public
+ */
+
+/**
+ * Comprehensive agent profile configuration in the contact center system
+ * Contains all settings and capabilities for an agent
+ * @public
+ */
+
+/**
+ * Contact distribution group configuration for routing logic
+ * @public
+ */
+
+/**
+ * Comprehensive configuration for a contact service queue
+ * @public
+ */
+//# sourceMappingURL=types.js.map

package/dist/services/config/types.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  /** Connection recovery timeout in milliseconds */\n  lostConnectionRecoveryTimeout: number;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData?: boolean;\n  /** Whether agent is currently logged in */\n  isAgentLoggedIn?: boolean;\n  /** Last auxiliary code ID used for state change */\n  lastStateAuxCodeId?: string;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp?: number;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp?: number;\n};\n\n/**\n * Contact distribution group configuration for routing logic\n * @public\n */\nexport type CallDistributionGroup = {\n  /** List of agent groups in this distribution group */\n  agentGroups: {\n    /** Team identifier */\n    teamId: string;\n  }[];\n  /** Distribution order priority */\n  order: number;\n  /** Distribution time duration in seconds */\n  duration: number;\n};\n\n/**\n * Comprehensive configuration for a contact service queue\n * @public\n */\nexport type ContactServiceQueue = {\n  /** Unique identifier for the queue */\n  id: string;\n  /** Queue name */\n  name: string;\n  /** Queue description */\n  description: string;\n  /** Type of queue */\n  queueType: string;\n  /** Whether to check agent availability before routing */\n  checkAgentAvailability: boolean;\n  /** Type of channel this queue handles */\n  channelType: string;\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of active contacts allowed */\n  maxActiveContacts: number;\n  /** Maximum time contacts can wait in queue (seconds) */\n  maxTimeInQueue: number;\n  /** Default music on hold media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Queue timezone */\n  timezone: string;\n  /** Whether queue is active */\n  active: boolean;\n  /** Whether outbound campaign routing is enabled */\n  outdialCampaignEnabled: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recordings is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Maximum recording pause duration in seconds */\n  recordingPauseDuration: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Type of routing strategy */\n  routingType: string;\n  /** Queue-specific routing type */\n  queueRoutingType: string;\n  /** Queue skill requirements for routing */\n  queueSkillRequirements: object[];\n  /** Associated agents */\n  agents: object[];\n  /** Call distribution group configurations */\n  callDistributionGroups: CallDistributionGroup[];\n  /** Associated resource links */\n  links: Array<string>;\n  /** Timestamp when queue was created */\n  createdTime: 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package/dist/services/constants.js

@@ -0,0 +1,117 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.WEB_RTC_PREFIX = exports.WEBSOCKET_EVENT_TIMEOUT = exports.WCC_CALLING_RTMS_DOMAIN = exports.WCC_API_GATEWAY = exports.SUBSCRIBE_API = exports.STATE_CHANGE_API = exports.POST_AUTH = exports.METHODS = exports.LOGIN_API = exports.DEREGISTER_WEBCALLING_LINE_MSG = exports.DEFAULT_RTMS_DOMAIN = exports.AGENT = void 0;
+/**
+ * Post-authentication event name.
+ * @type {string}
+ * @public
+ * @example
+ * if (event === POST_AUTH) { ... }
+ * @ignore
+ */
+const POST_AUTH = exports.POST_AUTH = 'postauth';
+
+/**
+ * API gateway identifier for Webex Contact Center.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const WCC_API_GATEWAY = exports.WCC_API_GATEWAY = 'wcc-api-gateway';
+
+/**
+ * Domain identifier for WCC Calling RTMS.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const WCC_CALLING_RTMS_DOMAIN = exports.WCC_CALLING_RTMS_DOMAIN = 'wcc-calling-rtms-domain';
+
+/**
+ * Default RTMS domain for production use.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const DEFAULT_RTMS_DOMAIN = exports.DEFAULT_RTMS_DOMAIN = 'rtw.prod-us1.rtmsprod.net';
+
+/**
+ * Timeout in milliseconds for WebSocket events.
+ * @type {number}
+ * @public
+ * @example
+ * setTimeout(() => { ... }, WEBSOCKET_EVENT_TIMEOUT);
+ * @ignore
+ */
+const WEBSOCKET_EVENT_TIMEOUT = exports.WEBSOCKET_EVENT_TIMEOUT = 20000;
+
+/**
+ * Agent role identifier.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const AGENT = exports.AGENT = 'agent';
+
+// CC GATEWAY API URL PATHS
+/**
+ * API path for notification subscription.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const SUBSCRIBE_API = exports.SUBSCRIBE_API = 'v1/notification/subscribe';
+
+/**
+ * API path for agent login.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const LOGIN_API = exports.LOGIN_API = 'v1/agents/login';
+
+/**
+ * Prefix for WebRTC-related API endpoints.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const WEB_RTC_PREFIX = exports.WEB_RTC_PREFIX = 'webrtc-';
+
+/**
+ * API path for agent session state changes.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const STATE_CHANGE_API = exports.STATE_CHANGE_API = 'v1/agents/session/state';
+
+/**
+ * Message for deregistering WebCalling line and cleaning up resources.
+ * @type {string}
+ * @public
+ * @ignore
+ */
+const DEREGISTER_WEBCALLING_LINE_MSG = exports.DEREGISTER_WEBCALLING_LINE_MSG = 'Deregistering WebCalling line and cleaning up resources';
+
+// WebCallingService method names
+const METHODS = exports.METHODS = {
+  SET_LOGIN_OPTION: 'setLoginOption',
+  HANDLE_MEDIA_EVENT: 'handleMediaEvent',
+  HANDLE_DISCONNECT_EVENT: 'handleDisconnectEvent',
+  REGISTER_CALL_LISTENERS: 'registerCallListeners',
+  CLEAN_UP_CALL: 'cleanUpCall',
+  GET_RTMS_DOMAIN: 'getRTMSDomain',
+  REGISTER_WEB_CALLING_LINE: 'registerWebCallingLine',
+  DEREGISTER_WEB_CALLING_LINE: 'deregisterWebCallingLine',
+  ANSWER_CALL: 'answerCall',
+  MUTE_UNMUTE_CALL: 'muteUnmuteCall',
+  IS_CALL_MUTED: 'isCallMuted',
+  DECLINE_CALL: 'declineCall',
+  MAP_CALL_TO_TASK: 'mapCallToTask',
+  GET_TASK_ID_FOR_CALL: 'getTaskIdForCall'
+};
+//# sourceMappingURL=constants.js.map

package/dist/services/constants.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["POST_AUTH","exports","WCC_API_GATEWAY","WCC_CALLING_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","WEBSOCKET_EVENT_TIMEOUT","AGENT","SUBSCRIBE_API","LOGIN_API","WEB_RTC_PREFIX","STATE_CHANGE_API","DEREGISTER_WEBCALLING_LINE_MSG","METHODS","SET_LOGIN_OPTION","HANDLE_MEDIA_EVENT","HANDLE_DISCONNECT_EVENT","REGISTER_CALL_LISTENERS","CLEAN_UP_CALL","GET_RTMS_DOMAIN","REGISTER_WEB_CALLING_LINE","DEREGISTER_WEB_CALLING_LINE","ANSWER_CALL","MUTE_UNMUTE_CALL","IS_CALL_MUTED","DECLINE_CALL","MAP_CALL_TO_TASK","GET_TASK_ID_FOR_CALL"],"sources":["constants.ts"],"sourcesContent":["/**\n * Post-authentication event name.\n * @type {string}\n * @public\n * @example\n * if (event === POST_AUTH) { ... }\n * @ignore\n */\nexport const POST_AUTH = 'postauth';\n\n/**\n * API gateway identifier for Webex Contact Center.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WCC_API_GATEWAY = 'wcc-api-gateway';\n\n/**\n * Domain identifier for WCC Calling RTMS.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WCC_CALLING_RTMS_DOMAIN = 'wcc-calling-rtms-domain';\n\n/**\n * Default RTMS domain for production use.\n * @type {string}\n * @public\n * @ignore\n */\nexport const DEFAULT_RTMS_DOMAIN = 'rtw.prod-us1.rtmsprod.net';\n\n/**\n * Timeout in milliseconds for WebSocket events.\n * @type {number}\n * @public\n * @example\n * setTimeout(() => { ... }, WEBSOCKET_EVENT_TIMEOUT);\n * @ignore\n */\nexport const WEBSOCKET_EVENT_TIMEOUT = 20000;\n\n/**\n * Agent role identifier.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT = 'agent';\n\n// CC GATEWAY API URL PATHS\n/**\n * API path for notification subscription.\n * @type {string}\n * @public\n * @ignore\n */\nexport const SUBSCRIBE_API = 'v1/notification/subscribe';\n\n/**\n * API path for agent login.\n * @type {string}\n * @public\n * @ignore\n */\nexport const LOGIN_API = 'v1/agents/login';\n\n/**\n * Prefix for WebRTC-related API endpoints.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WEB_RTC_PREFIX = 'webrtc-';\n\n/**\n * API path for agent session state changes.\n * @type {string}\n * @public\n * @ignore\n */\nexport const STATE_CHANGE_API = 'v1/agents/session/state';\n\n/**\n * Message for deregistering WebCalling line and cleaning up resources.\n * @type {string}\n * @public\n * @ignore\n */\nexport const DEREGISTER_WEBCALLING_LINE_MSG =\n  'Deregistering WebCalling line and cleaning up resources';\n\n// WebCallingService method names\nexport const METHODS = {\n  SET_LOGIN_OPTION: 'setLoginOption',\n  HANDLE_MEDIA_EVENT: 'handleMediaEvent',\n  HANDLE_DISCONNECT_EVENT: 'handleDisconnectEvent',\n  REGISTER_CALL_LISTENERS: 'registerCallListeners',\n  CLEAN_UP_CALL: 'cleanUpCall',\n  GET_RTMS_DOMAIN: 'getRTMSDomain',\n  REGISTER_WEB_CALLING_LINE: 'registerWebCallingLine',\n  DEREGISTER_WEB_CALLING_LINE: 'deregisterWebCallingLine',\n  ANSWER_CALL: 'answerCall',\n  MUTE_UNMUTE_CALL: 'muteUnmuteCall',\n  IS_CALL_MUTED: 'isCallMuted',\n  DECLINE_CALL: 'declineCall',\n  MAP_CALL_TO_TASK: 'mapCallToTask',\n  GET_TASK_ID_FOR_CALL: 'getTaskIdForCall',\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,SAAS,GAAAC,OAAA,CAAAD,SAAA,GAAG,UAAU;;AAEnC;AACA;AACA;AACA;AACA;AACA;AACO,MAAME,eAAe,GAAAD,OAAA,CAAAC,eAAA,GAAG,iBAAiB;;AAEhD;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,uBAAuB,GAAAF,OAAA,CAAAE,uBAAA,GAAG,yBAAyB;;AAEhE;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,mBAAmB,GAAAH,OAAA,CAAAG,mBAAA,GAAG,2BAA2B;;AAE9D;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,uBAAuB,GAAAJ,OAAA,CAAAI,uBAAA,GAAG,KAAK;;AAE5C;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,KAAK,GAAAL,OAAA,CAAAK,KAAA,GAAG,OAAO;;AAE5B;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,aAAa,GAAAN,OAAA,CAAAM,aAAA,GAAG,2BAA2B;;AAExD;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,SAAS,GAAAP,OAAA,CAAAO,SAAA,GAAG,iBAAiB;;AAE1C;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,cAAc,GAAAR,OAAA,CAAAQ,cAAA,GAAG,SAAS;;AAEvC;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,gBAAgB,GAAAT,OAAA,CAAAS,gBAAA,GAAG,yBAAyB;;AAEzD;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,8BAA8B,GAAAV,OAAA,CAAAU,8BAAA,GACzC,yDAAyD;;AAE3D;AACO,MAAMC,OAAO,GAAAX,OAAA,CAAAW,OAAA,GAAG;EACrBC,gBAAgB,EAAE,gBAAgB;EAClCC,kBAAkB,EAAE,kBAAkB;EACtCC,uBAAuB,EAAE,uBAAuB;EAChDC,uBAAuB,EAAE,uBAAuB;EAChDC,aAAa,EAAE,aAAa;EAC5BC,eAAe,EAAE,eAAe;EAChCC,yBAAyB,EAAE,wBAAwB;EACnDC,2BAA2B,EAAE,0BAA0B;EACvDC,WAAW,EAAE,YAAY;EACzBC,gBAAgB,EAAE,gBAAgB;EAClCC,aAAa,EAAE,aAAa;EAC5BC,YAAY,EAAE,aAAa;EAC3BC,gBAAgB,EAAE,eAAe;EACjCC,oBAAoB,EAAE;AACxB,CAAC"}