@webex/contact-center 0.0.0-next.1

package/dist/services/task/constants.js

@@ -0,0 +1,58 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.WRAPUP = exports.UNHOLD = exports.TRANSFER = exports.TASK_MESSAGE_TYPE = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.TASK_API = exports.RESUME = exports.PAUSE = exports.METHODS = exports.HOLD = exports.END = exports.CONSULT_TRANSFER = exports.CONSULT_END = exports.CONSULT_ACCEPT = exports.CONSULT = void 0;
+/**
+ * Constants for Task Service
+ * @module @webex/contact-center/services/task/constants
+ * @ignore
+ */
+
+const TASK_MESSAGE_TYPE = exports.TASK_MESSAGE_TYPE = 'RoutingMessage';
+const TASK_API = exports.TASK_API = '/v1/tasks/';
+const HOLD = exports.HOLD = '/hold';
+const UNHOLD = exports.UNHOLD = '/unhold';
+const CONSULT = exports.CONSULT = '/consult';
+const CONSULT_ACCEPT = exports.CONSULT_ACCEPT = '/consult/accept';
+const CONSULT_END = exports.CONSULT_END = '/consult/end';
+const TRANSFER = exports.TRANSFER = '/transfer';
+const CONSULT_TRANSFER = exports.CONSULT_TRANSFER = '/consult/transfer';
+const PAUSE = exports.PAUSE = '/record/pause';
+const RESUME = exports.RESUME = '/record/resume';
+const WRAPUP = exports.WRAPUP = '/wrapup';
+const END = exports.END = '/end';
+const TASK_MANAGER_FILE = exports.TASK_MANAGER_FILE = 'taskManager';
+const TASK_FILE = exports.TASK_FILE = 'task';
+
+// METHOD NAMES
+const METHODS = exports.METHODS = {
+  // Task class methods
+  ACCEPT: 'accept',
+  TOGGLE_MUTE: 'toggleMute',
+  DECLINE: 'decline',
+  HOLD: 'hold',
+  RESUME: 'resume',
+  END: 'end',
+  WRAPUP: 'wrapup',
+  PAUSE_RECORDING: 'pauseRecording',
+  RESUME_RECORDING: 'resumeRecording',
+  CONSULT: 'consult',
+  END_CONSULT: 'endConsult',
+  TRANSFER: 'transfer',
+  CONSULT_TRANSFER: 'consultTransfer',
+  UPDATE_TASK_DATA: 'updateTaskData',
+  RECONCILE_DATA: 'reconcileData',
+  // TaskManager class methods
+  HANDLE_INCOMING_WEB_CALL: 'handleIncomingWebCall',
+  REGISTER_TASK_LISTENERS: 'registerTaskListeners',
+  REMOVE_TASK_FROM_COLLECTION: 'removeTaskFromCollection',
+  HANDLE_TASK_CLEANUP: 'handleTaskCleanup',
+  GET_TASK: 'getTask',
+  GET_ALL_TASKS: 'getAllTasks',
+  GET_TASK_MANAGER: 'getTaskManager',
+  SETUP_AUTO_WRAPUP_TIMER: 'setupAutoWrapupTimer',
+  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer'
+};
+//# sourceMappingURL=constants.js.map

package/dist/services/task/constants.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["TASK_MESSAGE_TYPE","exports","TASK_API","HOLD","UNHOLD","CONSULT","CONSULT_ACCEPT","CONSULT_END","TRANSFER","CONSULT_TRANSFER","PAUSE","RESUME","WRAPUP","END","TASK_MANAGER_FILE","TASK_FILE","METHODS","ACCEPT","TOGGLE_MUTE","DECLINE","PAUSE_RECORDING","RESUME_RECORDING","END_CONSULT","UPDATE_TASK_DATA","RECONCILE_DATA","HANDLE_INCOMING_WEB_CALL","REGISTER_TASK_LISTENERS","REMOVE_TASK_FROM_COLLECTION","HANDLE_TASK_CLEANUP","GET_TASK","GET_ALL_TASKS","GET_TASK_MANAGER","SETUP_AUTO_WRAPUP_TIMER","CANCEL_AUTO_WRAPUP_TIMER"],"sources":["constants.ts"],"sourcesContent":["/**\n * Constants for Task Service\n * @module @webex/contact-center/services/task/constants\n * @ignore\n */\n\nexport const TASK_MESSAGE_TYPE = 'RoutingMessage';\nexport const TASK_API = '/v1/tasks/';\nexport const HOLD = '/hold';\nexport const UNHOLD = '/unhold';\nexport const CONSULT = '/consult';\nexport const CONSULT_ACCEPT = '/consult/accept';\nexport const CONSULT_END = '/consult/end';\nexport const TRANSFER = '/transfer';\nexport const CONSULT_TRANSFER = '/consult/transfer';\nexport const PAUSE = '/record/pause';\nexport const RESUME = '/record/resume';\nexport const WRAPUP = '/wrapup';\nexport const END = '/end';\nexport const TASK_MANAGER_FILE = 'taskManager';\nexport const TASK_FILE = 'task';\n\n// METHOD NAMES\nexport const METHODS = {\n  // Task class methods\n  ACCEPT: 'accept',\n  TOGGLE_MUTE: 'toggleMute',\n  DECLINE: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  END: 'end',\n  WRAPUP: 'wrapup',\n  PAUSE_RECORDING: 'pauseRecording',\n  RESUME_RECORDING: 'resumeRecording',\n  CONSULT: 'consult',\n  END_CONSULT: 'endConsult',\n  TRANSFER: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  UPDATE_TASK_DATA: 'updateTaskData',\n  RECONCILE_DATA: 'reconcileData',\n\n  // TaskManager class methods\n  HANDLE_INCOMING_WEB_CALL: 'handleIncomingWebCall',\n  REGISTER_TASK_LISTENERS: 'registerTaskListeners',\n  REMOVE_TASK_FROM_COLLECTION: 'removeTaskFromCollection',\n  HANDLE_TASK_CLEANUP: 'handleTaskCleanup',\n  GET_TASK: 'getTask',\n  GET_ALL_TASKS: 'getAllTasks',\n  GET_TASK_MANAGER: 'getTaskManager',\n  SETUP_AUTO_WRAPUP_TIMER: 'setupAutoWrapupTimer',\n  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer',\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;;AAEO,MAAMA,iBAAiB,GAAAC,OAAA,CAAAD,iBAAA,GAAG,gBAAgB;AAC1C,MAAME,QAAQ,GAAAD,OAAA,CAAAC,QAAA,GAAG,YAAY;AAC7B,MAAMC,IAAI,GAAAF,OAAA,CAAAE,IAAA,GAAG,OAAO;AACpB,MAAMC,MAAM,GAAAH,OAAA,CAAAG,MAAA,GAAG,SAAS;AACxB,MAAMC,OAAO,GAAAJ,OAAA,CAAAI,OAAA,GAAG,UAAU;AAC1B,MAAMC,cAAc,GAAAL,OAAA,CAAAK,cAAA,GAAG,iBAAiB;AACxC,MAAMC,WAAW,GAAAN,OAAA,CAAAM,WAAA,GAAG,cAAc;AAClC,MAAMC,QAAQ,GAAAP,OAAA,CAAAO,QAAA,GAAG,WAAW;AAC5B,MAAMC,gBAAgB,GAAAR,OAAA,CAAAQ,gBAAA,GAAG,mBAAmB;AAC5C,MAAMC,KAAK,GAAAT,OAAA,CAAAS,KAAA,GAAG,eAAe;AAC7B,MAAMC,MAAM,GAAAV,OAAA,CAAAU,MAAA,GAAG,gBAAgB;AAC/B,MAAMC,MAAM,GAAAX,OAAA,CAAAW,MAAA,GAAG,SAAS;AACxB,MAAMC,GAAG,GAAAZ,OAAA,CAAAY,GAAA,GAAG,MAAM;AAClB,MAAMC,iBAAiB,GAAAb,OAAA,CAAAa,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAd,OAAA,CAAAc,SAAA,GAAG,MAAM;;AAE/B;AACO,MAAMC,OAAO,GAAAf,OAAA,CAAAe,OAAA,GAAG;EACrB;EACAC,MAAM,EAAE,QAAQ;EAChBC,WAAW,EAAE,YAAY;EACzBC,OAAO,EAAE,SAAS;EAClBhB,IAAI,EAAE,MAAM;EACZQ,MAAM,EAAE,QAAQ;EAChBE,GAAG,EAAE,KAAK;EACVD,MAAM,EAAE,QAAQ;EAChBQ,eAAe,EAAE,gBAAgB;EACjCC,gBAAgB,EAAE,iBAAiB;EACnChB,OAAO,EAAE,SAAS;EAClBiB,WAAW,EAAE,YAAY;EACzBd,QAAQ,EAAE,UAAU;EACpBC,gBAAgB,EAAE,iBAAiB;EACnCc,gBAAgB,EAAE,gBAAgB;EAClCC,cAAc,EAAE,eAAe;EAE/B;EACAC,wBAAwB,EAAE,uBAAuB;EACjDC,uBAAuB,EAAE,uBAAuB;EAChDC,2BAA2B,EAAE,0BAA0B;EACvDC,mBAAmB,EAAE,mBAAmB;EACxCC,QAAQ,EAAE,SAAS;EACnBC,aAAa,EAAE,aAAa;EAC5BC,gBAAgB,EAAE,gBAAgB;EAClCC,uBAAuB,EAAE,sBAAsB;EAC/CC,wBAAwB,EAAE;AAC5B,CAAC"}

package/dist/services/task/contact.js

@@ -0,0 +1,464 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = routingContact;
+var _types = require("../config/types");
+var _Utils = require("../core/Utils");
+var _constants = require("../constants");
+var _constants2 = require("../core/constants");
+var _constants3 = require("./constants");
+var _types2 = require("./types");
+function routingContact(aqm) {
+  return {
+    /*
+     * Accept incoming task
+     */
+    accept: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}/accept`,
+      host: _constants.WCC_API_GATEWAY,
+      data: {},
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_ASSIGNED,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED,
+            interactionId: p.interactionId
+          }
+        },
+        errId: 'Service.aqm.task.accept'
+      }
+    })),
+    /*
+     * Hold task
+     */
+    hold: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.HOLD}`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_HELD,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_HOLD_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.hold'
+      }
+    })),
+    /*
+     * Unhold task
+     */
+    unHold: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.UNHOLD}`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_UNHELD,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.unHold'
+      }
+    })),
+    /*
+     * Pause Recording
+     */
+    pauseRecording: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.PAUSE}`,
+      data: {},
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.CONTACT_RECORDING_PAUSED,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.pauseRecording'
+      }
+    })),
+    /*
+     * Resume Recording
+     */
+    resumeRecording: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.RESUME}`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.CONTACT_RECORDING_RESUMED,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.resumeRecording'
+      }
+    })),
+    /*
+     * Consult contact
+     */
+    consult: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.CONSULT}`,
+      data: p.data,
+      timeout: p.data && p.data.destinationType === _types2.DESTINATION_TYPE.QUEUE ? 'disabled' : _constants2.TIMEOUT_REQ,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONSULT_CREATED,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: p.data && p.data.destinationType === _types2.DESTINATION_TYPE.QUEUE ? _types.CC_EVENTS.AGENT_CTQ_FAILED : _types.CC_EVENTS.AGENT_CONSULT_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.consult'
+      },
+      notifCancel: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: 'AgentCtqCancelled',
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      }
+    })),
+    /*
+     * Consult End
+     */
+    consultEnd: aqm.req(p => {
+      // Setting false value for optional attribute
+      const {
+        isConsult,
+        isSecondaryEpDnAgent = false,
+        queueId
+      } = p.data;
+      return {
+        url: `${_constants3.TASK_API}${p.interactionId}${_constants3.CONSULT_END}`,
+        host: _constants.WCC_API_GATEWAY,
+        data: queueId ? {
+          queueId
+        } : {},
+        err: _Utils.createErrDetailsObject,
+        notifSuccess: {
+          bind: {
+            type: 'RoutingMessage',
+            data: {
+              type: (() => {
+                if (queueId) return _types.CC_EVENTS.AGENT_CTQ_CANCELLED;
+                if (isSecondaryEpDnAgent) return _types.CC_EVENTS.CONTACT_ENDED;
+                if (isConsult) return _types.CC_EVENTS.AGENT_CONSULT_ENDED;
+                return _types.CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;
+              })(),
+              interactionId: p.interactionId
+            }
+          },
+          msg: {}
+        },
+        notifFail: {
+          bind: {
+            type: 'RoutingMessage',
+            data: {
+              type: p.data.queueId ? _types.CC_EVENTS.AGENT_CTQ_CANCEL_FAILED : _types.CC_EVENTS.AGENT_CONSULT_END_FAILED
+            }
+          },
+          errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd'
+        }
+      };
+    }),
+    /*
+     * Consult Accept contact
+     */
+    consultAccept: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.CONSULT_ACCEPT}`,
+      data: {},
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONSULTING,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.consultAccept'
+      }
+    })),
+    /*
+     * BlindTransfer contact
+     */
+    blindTransfer: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.TRANSFER}`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_BLIND_TRANSFERRED,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.AgentBlindTransferFailedEvent'
+      }
+    })),
+    /*
+     * VteamTransfer contact
+     */
+    vteamTransfer: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.TRANSFER}`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_VTEAM_TRANSFERRED,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.AgentVteamTransferFailed'
+      }
+    })),
+    /*
+     * Consult Transfer contact
+     */
+    consultTransfer: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.CONSULT_TRANSFER}`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: [_types.CC_EVENTS.AGENT_CONSULT_TRANSFERRED, _types.CC_EVENTS.AGENT_CONSULT_TRANSFERRING],
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.AgentConsultTransferFailed'
+      }
+    })),
+    /*
+     * End contact
+     */
+    end: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.END}`,
+      data: {},
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_WRAPUP,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_END_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.end'
+      }
+    })),
+    /*
+     * Wrapup contact
+     */
+    wrapup: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.WRAPUP}`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_WRAPPEDUP,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_WRAPUP_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.wrapup'
+      }
+    })),
+    /*
+     * Cancel popover
+     */
+    cancelTask: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}${_constants3.END}`,
+      data: {},
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.CONTACT_ENDED,
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_CONTACT_END_FAILED
+          }
+        },
+        errId: 'Service.aqm.task.end'
+      }
+    })),
+    /*
+     * Cancel Ctq request
+     */
+    cancelCtq: aqm.req(p => ({
+      url: `${_constants3.TASK_API}${p.interactionId}/cancelCtq`,
+      data: p.data,
+      host: _constants.WCC_API_GATEWAY,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: 'AgentCtqCancelled',
+            interactionId: p.interactionId
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants3.TASK_MESSAGE_TYPE,
+          data: {
+            type: 'AgentCtqCancelFailed'
+          }
+        },
+        errId: 'Service.aqm.task.cancelCtq'
+      }
+    }))
+  };
+}
+//# sourceMappingURL=contact.js.map

package/dist/services/task/contact.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n  CONSULT,\n  CONSULT_ACCEPT,\n  CONSULT_END,\n  CONSULT_TRANSFER,\n  END,\n  HOLD,\n  PAUSE,\n  RESUME,\n  TASK_API,\n  TASK_MESSAGE_TYPE,\n  TRANSFER,\n  UNHOLD,\n  WRAPUP,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n  return {\n    /*\n     * Accept incoming task\n     */\n    accept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}/accept`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n        },\n        errId: 'Service.aqm.task.accept',\n      },\n    })),\n\n    /*\n     * Hold task\n     */\n    hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${HOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.hold',\n      },\n    })),\n\n    /*\n     * Unhold task\n     */\n    unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.unHold',\n      },\n    })),\n\n    /*\n     * Pause Recording\n     */\n    pauseRecording: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${PAUSE}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n        },\n        errId: 'Service.aqm.task.pauseRecording',\n      },\n    })),\n\n    /*\n     * Resume Recording\n     */\n    resumeRecording: aqm.req(\n      (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n        url: `${TASK_API}${p.interactionId}${RESUME}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n          },\n          errId: 'Service.aqm.task.resumeRecording',\n        },\n      })\n    ),\n\n    /*\n     * Consult contact\n     */\n    consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT}`,\n      data: p.data,\n      timeout:\n        p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type:\n              p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n                ? CC_EVENTS.AGENT_CTQ_FAILED\n                : CC_EVENTS.AGENT_CONSULT_FAILED,\n          },\n        },\n        errId: 'Service.aqm.task.consult',\n      },\n      notifCancel: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n    })),\n\n    /*\n     * Consult End\n     */\n    consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n      // Setting false value for optional attribute\n      const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n      return {\n        url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n        host: WCC_API_GATEWAY,\n        data: queueId\n          ? {\n              queueId,\n            }\n          : {},\n        err,\n        notifSuccess: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: (() => {\n                if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n                if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n                if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n                return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n              })(),\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: p.data.queueId\n                ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n                : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n            },\n          },\n          errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n        },\n      };\n    }),\n\n    /*\n     * Consult Accept contact\n     */\n    consultAccept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n        },\n        errId: 'Service.aqm.task.consultAccept',\n      },\n    })),\n\n    /*\n     * BlindTransfer contact\n     */\n    blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n      },\n    })),\n\n    /*\n     * VteamTransfer contact\n     */\n    vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentVteamTransferFailed',\n      },\n    })),\n\n    /*\n     * Consult Transfer contact\n     */\n    consultTransfer: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n          },\n          errId: 'Service.aqm.task.AgentConsultTransferFailed',\n        },\n      })\n    ),\n\n    /*\n     * End contact\n     */\n    end: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Wrapup contact\n     */\n    wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n        },\n        errId: 'Service.aqm.task.wrapup',\n      },\n    })),\n\n    /*\n     * Cancel popover\n     */\n    cancelTask: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Cancel Ctq request\n     */\n    cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n      url: `${TASK_API}${p.interactionId}/cancelCtq`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelFailed'},\n        },\n        errId: 'Service.aqm.task.cancelCtq',\n      },\n    })),\n  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package/dist/services/task/dialer.js

@@ -0,0 +1,60 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = aqmDialer;
+var _types = require("../config/types");
+var _constants = require("../constants");
+var _Utils = require("../core/Utils");
+var _constants2 = require("./constants");
+/**
+ * Returns an object with AQM dialer functions used for outbound contact handling.
+ *
+ * @param {AqmReqs} aqm - An instance of AQM request handler.
+ * @returns {{
+ *   startOutdial: (params: {data: Contact.DialerPayload}) => Promise<any>
+ * }} Object containing methods for outbound dialing.
+ * @ignore
+ */
+function aqmDialer(aqm) {
+  return {
+    /**
+     * Initiates an outbound contact (outdial) request.
+     *
+     * @param {Object} p - Parameters object.
+     * @param {Contact.DialerPayload} p.data - Payload for the outbound call.
+     * @returns {Promise<any>} A promise that resolves or rejects based on the outbound call response.
+     *
+     * Emits:
+     * - `CC_EVENTS.AGENT_OFFER_CONTACT` on success
+     * - `CC_EVENTS.AGENT_OUTBOUND_FAILED` on failure
+     * @ignore
+     */
+    startOutdial: aqm.req(p => ({
+      url: `${_constants2.TASK_API}`,
+      host: _constants.WCC_API_GATEWAY,
+      data: p.data,
+      err: _Utils.createErrDetailsObject,
+      notifSuccess: {
+        bind: {
+          type: _constants2.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_OFFER_CONTACT
+          }
+        },
+        msg: {}
+      },
+      notifFail: {
+        bind: {
+          type: _constants2.TASK_MESSAGE_TYPE,
+          data: {
+            type: _types.CC_EVENTS.AGENT_OUTBOUND_FAILED
+          }
+        },
+        errId: 'Service.aqm.dialer.startOutdial'
+      }
+    }))
+  };
+}
+//# sourceMappingURL=dialer.js.map

package/dist/services/task/dialer.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_types","require","_constants","_Utils","_constants2","aqmDialer","aqm","startOutdial","req","p","url","TASK_API","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_OFFER_CONTACT","msg","notifFail","AGENT_OUTBOUND_FAILED","errId"],"sources":["dialer.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {TASK_MESSAGE_TYPE, TASK_API} from './constants';\nimport * as Contact from './types';\nimport AqmReqs from '../core/aqm-reqs';\n\n/**\n * Returns an object with AQM dialer functions used for outbound contact handling.\n *\n * @param {AqmReqs} aqm - An instance of AQM request handler.\n * @returns {{\n *   startOutdial: (params: {data: Contact.DialerPayload}) => Promise<any>\n * }} Object containing methods for outbound dialing.\n * @ignore\n */\nexport default function aqmDialer(aqm: AqmReqs) {\n  return {\n    /**\n     * Initiates an outbound contact (outdial) request.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.DialerPayload} p.data - Payload for the outbound call.\n     * @returns {Promise<any>} A promise that resolves or rejects based on the outbound call response.\n     *\n     * Emits:\n     * - `CC_EVENTS.AGENT_OFFER_CONTACT` on success\n     * - `CC_EVENTS.AGENT_OUTBOUND_FAILED` on failure\n     * @ignore\n     */\n    startOutdial: aqm.req((p: {data: Contact.DialerPayload}) => ({\n      url: `${TASK_API}`,\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OFFER_CONTACT},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OUTBOUND_FAILED},\n        },\n        errId: 'Service.aqm.dialer.startOutdial',\n      },\n    })),\n  };\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,WAAA,GAAAH,OAAA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACe,SAASI,SAASA,CAACC,GAAY,EAAE;EAC9C,OAAO;IACL;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIC,YAAY,EAAED,GAAG,CAACE,GAAG,CAAEC,CAAgC,KAAM;MAC3DC,GAAG,EAAG,GAAEC,oBAAS,EAAC;MAClBC,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAEL,CAAC,CAACK,IAAI;MACZC,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACC;UAAmB;QAC5C,CAAC;QACDC,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACI;UAAqB;QAC9C,CAAC;QACDC,KAAK,EAAE;MACT;IACF,CAAC,CAAC;EACJ,CAAC;AACH"}