@webex/contact-center 0.0.0-next.1

package/dist/services/index.js

@@ -0,0 +1,78 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _agent = _interopRequireDefault(require("./agent"));
+var _contact = _interopRequireDefault(require("./task/contact"));
+var _config = _interopRequireDefault(require("./config"));
+var _aqmReqs = _interopRequireDefault(require("./core/aqm-reqs"));
+var _WebSocketManager = require("./core/websocket/WebSocketManager");
+var _connectionService = require("./core/websocket/connection-service");
+var _dialer = _interopRequireDefault(require("./task/dialer"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+/**
+ * Services class provides centralized access to all contact center plugin services
+ * using a singleton pattern to ensure a single instance throughout the application.
+ * @private
+ * @ignore
+ * @class
+ */
+class Services {
+  /** Agent services for managing agent state and capabilities */
+
+  /** Configuration services for agent settings */
+
+  /** Contact services for managing customer interactions */
+
+  /** Dialer services for outbound calling features */
+
+  /** WebSocket manager for handling real-time communications */
+
+  /** Connection service for managing websocket connections */
+
+  /** Singleton instance of the Services class */
+
+  /**
+   * Creates a new Services instance
+   * @param options - Configuration options
+   * @param options.webex - WebexSDK instance
+   * @param options.connectionConfig - Subscription configuration for websocket connection
+   */
+  constructor(options) {
+    const {
+      webex,
+      connectionConfig
+    } = options;
+    this.webSocketManager = new _WebSocketManager.WebSocketManager({
+      webex
+    });
+    const aqmReq = new _aqmReqs.default(this.webSocketManager);
+    this.config = new _config.default();
+    this.agent = (0, _agent.default)(aqmReq);
+    this.contact = (0, _contact.default)(aqmReq);
+    this.dialer = (0, _dialer.default)(aqmReq);
+    this.connectionService = new _connectionService.ConnectionService({
+      webSocketManager: this.webSocketManager,
+      subscribeRequest: connectionConfig
+    });
+  }
+
+  /**
+   * Gets singleton instance of Services class
+   * Creates a new instance if one doesn't exist
+   * @param options - Configuration options
+   * @param options.webex - WebexSDK instance
+   * @param options.connectionConfig - Subscription configuration for websocket connection
+   * @returns The singleton Services instance
+   */
+  static getInstance(options) {
+    if (!this.instance) {
+      this.instance = new Services(options);
+    }
+    return this.instance;
+  }
+}
+exports.default = Services;
+//# sourceMappingURL=index.js.map

package/dist/services/index.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_agent","_interopRequireDefault","require","_contact","_config","_aqmReqs","_WebSocketManager","_connectionService","_dialer","obj","__esModule","default","Services","constructor","options","webex","connectionConfig","webSocketManager","WebSocketManager","aqmReq","AqmReqs","config","AgentConfigService","agent","routingAgent","contact","routingContact","dialer","aqmDialer","connectionService","ConnectionService","subscribeRequest","getInstance","instance","exports"],"sources":["index.ts"],"sourcesContent":["import routingAgent from './agent';\nimport routingContact from './task/contact';\nimport AgentConfigService from './config';\nimport AqmReqs from './core/aqm-reqs';\nimport {WebSocketManager} from './core/websocket/WebSocketManager';\nimport {ConnectionService} from './core/websocket/connection-service';\nimport {WebexSDK, SubscribeRequest} from '../types';\nimport aqmDialer from './task/dialer';\n\n/**\n * Services class provides centralized access to all contact center plugin services\n * using a singleton pattern to ensure a single instance throughout the application.\n * @private\n * @ignore\n * @class\n */\nexport default class Services {\n  /** Agent services for managing agent state and capabilities */\n  public readonly agent: ReturnType<typeof routingAgent>;\n  /** Configuration services for agent settings */\n  public readonly config: AgentConfigService;\n  /** Contact services for managing customer interactions */\n  public readonly contact: ReturnType<typeof routingContact>;\n  /** Dialer services for outbound calling features */\n  public readonly dialer: ReturnType<typeof aqmDialer>;\n  /** WebSocket manager for handling real-time communications */\n  public readonly webSocketManager: WebSocketManager;\n  /** Connection service for managing websocket connections */\n  public readonly connectionService: ConnectionService;\n  /** Singleton instance of the Services class */\n  private static instance: Services;\n\n  /**\n   * Creates a new Services instance\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   */\n  constructor(options: {webex: WebexSDK; connectionConfig: SubscribeRequest}) {\n    const {webex, connectionConfig} = options;\n    this.webSocketManager = new WebSocketManager({webex});\n    const aqmReq = new AqmReqs(this.webSocketManager);\n    this.config = new AgentConfigService();\n    this.agent = routingAgent(aqmReq);\n    this.contact = routingContact(aqmReq);\n    this.dialer = aqmDialer(aqmReq);\n    this.connectionService = new ConnectionService({\n      webSocketManager: this.webSocketManager,\n      subscribeRequest: connectionConfig,\n    });\n  }\n\n  /**\n   * Gets singleton instance of Services class\n   * Creates a new instance if one doesn't exist\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   * @returns The singleton Services instance\n   */\n  public static getInstance(options: {\n    webex: WebexSDK;\n    connectionConfig: SubscribeRequest;\n  }): Services {\n    if (!this.instance) {\n      this.instance = new Services(options);\n    }\n\n    return this.instance;\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,QAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,OAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,QAAA,GAAAJ,sBAAA,CAAAC,OAAA;AACA,IAAAI,iBAAA,GAAAJ,OAAA;AACA,IAAAK,kBAAA,GAAAL,OAAA;AAEA,IAAAM,OAAA,GAAAP,sBAAA,CAAAC,OAAA;AAAsC,SAAAD,uBAAAQ,GAAA,WAAAA,GAAA,IAAAA,GAAA,CAAAC,UAAA,GAAAD,GAAA,KAAAE,OAAA,EAAAF,GAAA;AAEtC;AACA;AACA;AACA;AACA;AACA;AACA;AACe,MAAMG,QAAQ,CAAC;EAC5B;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAGA;AACF;AACA;AACA;AACA;AACA;EACEC,WAAWA,CAACC,OAA8D,EAAE;IAC1E,MAAM;MAACC,KAAK;MAAEC;IAAgB,CAAC,GAAGF,OAAO;IACzC,IAAI,CAACG,gBAAgB,GAAG,IAAIC,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACrD,MAAMI,MAAM,GAAG,IAAIC,gBAAO,CAAC,IAAI,CAACH,gBAAgB,CAAC;IACjD,IAAI,CAACI,MAAM,GAAG,IAAIC,eAAkB,CAAC,CAAC;IACtC,IAAI,CAACC,KAAK,GAAG,IAAAC,cAAY,EAACL,MAAM,CAAC;IACjC,IAAI,CAACM,OAAO,GAAG,IAAAC,gBAAc,EAACP,MAAM,CAAC;IACrC,IAAI,CAACQ,MAAM,GAAG,IAAAC,eAAS,EAACT,MAAM,CAAC;IAC/B,IAAI,CAACU,iBAAiB,GAAG,IAAIC,oCAAiB,CAAC;MAC7Cb,gBAAgB,EAAE,IAAI,CAACA,gBAAgB;MACvCc,gBAAgB,EAAEf;IACpB,CAAC,CAAC;EACJ;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;EACE,OAAcgB,WAAWA,CAAClB,OAGzB,EAAY;IACX,IAAI,CAAC,IAAI,CAACmB,QAAQ,EAAE;MAClB,IAAI,CAACA,QAAQ,GAAG,IAAIrB,QAAQ,CAACE,OAAO,CAAC;IACvC;IAEA,OAAO,IAAI,CAACmB,QAAQ;EACtB;AACF;AAACC,OAAA,CAAAvB,OAAA,GAAAC,QAAA"}

package/dist/services/task/AutoWrapup.js

@@ -0,0 +1,88 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+/**
+ * AutoWrapup class implements a timer for automatic wrap-up functionality.
+ * It handles timing the wrap-up period and executing a callback when the timer completes.
+ */
+class AutoWrapup {
+  timer = null;
+  startTime = 0;
+  allowCancelAutoWrapup = false;
+
+  /**
+   * Creates a new AutoWrapup timer
+   * @param interval - Time in milliseconds before auto wrap-up executes
+   *  @param allowCancelAutoWrapup - Whether to allow canceling the auto wrap-up
+   */
+  constructor(interval, allowCancelAutoWrapup = false) {
+    this.interval = interval;
+    this.allowCancelAutoWrapup = allowCancelAutoWrapup;
+  }
+
+  /**
+   * Starts the auto wrap-up timer
+   * @param onComplete - Callback function to execute when timer completes
+   */
+  start(onComplete) {
+    _loggerProxy.default.info('AutoWrapup: clear called', {
+      module: 'AutoWrapup',
+      method: 'clear'
+    });
+    if (this.timer) {
+      this.clear();
+    }
+    this.startTime = Date.now();
+    this.timer = setTimeout(() => {
+      onComplete();
+      this.timer = null;
+    }, this.interval);
+  }
+
+  /**
+   * Clears the auto wrap-up timer if it's running
+   */
+  clear() {
+    _loggerProxy.default.info('AutoWrapup: clear called', {
+      module: 'AutoWrapup',
+      method: 'clear'
+    });
+    if (this.timer) {
+      clearTimeout(this.timer);
+      this.timer = null;
+      this.startTime = 0;
+    }
+  }
+
+  /**
+   * Gets the remaining time in milliseconds
+   * @returns Time left in milliseconds
+   */
+  getTimeLeft() {
+    const elapsed = Date.now() - this.startTime;
+    return Math.max(0, this.interval - elapsed);
+  }
+
+  /**
+   * Checks if the timer is currently running
+   * @returns True if the timer is running, false otherwise
+   */
+  isRunning() {
+    return this.timer !== null;
+  }
+
+  /**
+   * Gets the remaining time in seconds (rounded)
+   * @returns Time left in seconds
+   */
+  getTimeLeftSeconds() {
+    return Math.ceil(this.getTimeLeft() / 1000);
+  }
+}
+exports.default = AutoWrapup;
+//# sourceMappingURL=AutoWrapup.js.map

package/dist/services/task/AutoWrapup.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","obj","__esModule","default","AutoWrapup","timer","startTime","allowCancelAutoWrapup","constructor","interval","start","onComplete","LoggerProxy","info","module","method","clear","Date","now","setTimeout","clearTimeout","getTimeLeft","elapsed","Math","max","isRunning","getTimeLeftSeconds","ceil","exports"],"sources":["AutoWrapup.ts"],"sourcesContent":["import LoggerProxy from '../../logger-proxy';\n\n/**\n * AutoWrapup class implements a timer for automatic wrap-up functionality.\n * It handles timing the wrap-up period and executing a callback when the timer completes.\n */\nexport default class AutoWrapup {\n  private timer: ReturnType<typeof setTimeout> | null = null;\n  private startTime = 0;\n  private readonly interval: number;\n  public allowCancelAutoWrapup = false;\n\n  /**\n   * Creates a new AutoWrapup timer\n   * @param interval - Time in milliseconds before auto wrap-up executes\n   *  @param allowCancelAutoWrapup - Whether to allow canceling the auto wrap-up\n   */\n  constructor(interval: number, allowCancelAutoWrapup = false) {\n    this.interval = interval;\n    this.allowCancelAutoWrapup = allowCancelAutoWrapup;\n  }\n\n  /**\n   * Starts the auto wrap-up timer\n   * @param onComplete - Callback function to execute when timer completes\n   */\n  public start(onComplete: () => void): void {\n    LoggerProxy.info('AutoWrapup: clear called', {\n      module: 'AutoWrapup',\n      method: 'clear',\n    });\n\n    if (this.timer) {\n      this.clear();\n    }\n\n    this.startTime = Date.now();\n\n    this.timer = setTimeout(() => {\n      onComplete();\n      this.timer = null;\n    }, this.interval);\n  }\n\n  /**\n   * Clears the auto wrap-up timer if it's running\n   */\n  public clear(): void {\n    LoggerProxy.info('AutoWrapup: clear called', {\n      module: 'AutoWrapup',\n      method: 'clear',\n    });\n\n    if (this.timer) {\n      clearTimeout(this.timer);\n      this.timer = null;\n      this.startTime = 0;\n    }\n  }\n\n  /**\n   * Gets the remaining time in milliseconds\n   * @returns Time left in milliseconds\n   */\n  public getTimeLeft(): number {\n    const elapsed = Date.now() - this.startTime;\n\n    return Math.max(0, this.interval - elapsed);\n  }\n\n  /**\n   * Checks if the timer is currently running\n   * @returns True if the timer is running, false otherwise\n   */\n  public isRunning(): boolean {\n    return this.timer !== null;\n  }\n\n  /**\n   * Gets the remaining time in seconds (rounded)\n   * @returns Time left in seconds\n   */\n  public getTimeLeftSeconds(): number {\n    return Math.ceil(this.getTimeLeft() / 1000);\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AAA6C,SAAAD,uBAAAE,GAAA,WAAAA,GAAA,IAAAA,GAAA,CAAAC,UAAA,GAAAD,GAAA,KAAAE,OAAA,EAAAF,GAAA;AAE7C;AACA;AACA;AACA;AACe,MAAMG,UAAU,CAAC;EACtBC,KAAK,GAAyC,IAAI;EAClDC,SAAS,GAAG,CAAC;EAEdC,qBAAqB,GAAG,KAAK;;EAEpC;AACF;AACA;AACA;AACA;EACEC,WAAWA,CAACC,QAAgB,EAAEF,qBAAqB,GAAG,KAAK,EAAE;IAC3D,IAAI,CAACE,QAAQ,GAAGA,QAAQ;IACxB,IAAI,CAACF,qBAAqB,GAAGA,qBAAqB;EACpD;;EAEA;AACF;AACA;AACA;EACSG,KAAKA,CAACC,UAAsB,EAAQ;IACzCC,oBAAW,CAACC,IAAI,CAAC,0BAA0B,EAAE;MAC3CC,MAAM,EAAE,YAAY;MACpBC,MAAM,EAAE;IACV,CAAC,CAAC;IAEF,IAAI,IAAI,CAACV,KAAK,EAAE;MACd,IAAI,CAACW,KAAK,CAAC,CAAC;IACd;IAEA,IAAI,CAACV,SAAS,GAAGW,IAAI,CAACC,GAAG,CAAC,CAAC;IAE3B,IAAI,CAACb,KAAK,GAAGc,UAAU,CAAC,MAAM;MAC5BR,UAAU,CAAC,CAAC;MACZ,IAAI,CAACN,KAAK,GAAG,IAAI;IACnB,CAAC,EAAE,IAAI,CAACI,QAAQ,CAAC;EACnB;;EAEA;AACF;AACA;EACSO,KAAKA,CAAA,EAAS;IACnBJ,oBAAW,CAACC,IAAI,CAAC,0BAA0B,EAAE;MAC3CC,MAAM,EAAE,YAAY;MACpBC,MAAM,EAAE;IACV,CAAC,CAAC;IAEF,IAAI,IAAI,CAACV,KAAK,EAAE;MACde,YAAY,CAAC,IAAI,CAACf,KAAK,CAAC;MACxB,IAAI,CAACA,KAAK,GAAG,IAAI;MACjB,IAAI,CAACC,SAAS,GAAG,CAAC;IACpB;EACF;;EAEA;AACF;AACA;AACA;EACSe,WAAWA,CAAA,EAAW;IAC3B,MAAMC,OAAO,GAAGL,IAAI,CAACC,GAAG,CAAC,CAAC,GAAG,IAAI,CAACZ,SAAS;IAE3C,OAAOiB,IAAI,CAACC,GAAG,CAAC,CAAC,EAAE,IAAI,CAACf,QAAQ,GAAGa,OAAO,CAAC;EAC7C;;EAEA;AACF;AACA;AACA;EACSG,SAASA,CAAA,EAAY;IAC1B,OAAO,IAAI,CAACpB,KAAK,KAAK,IAAI;EAC5B;;EAEA;AACF;AACA;AACA;EACSqB,kBAAkBA,CAAA,EAAW;IAClC,OAAOH,IAAI,CAACI,IAAI,CAAC,IAAI,CAACN,WAAW,CAAC,CAAC,GAAG,IAAI,CAAC;EAC7C;AACF;AAACO,OAAA,CAAAzB,OAAA,GAAAC,UAAA"}

package/dist/services/task/TaskManager.js

@@ -0,0 +1,369 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _events = _interopRequireDefault(require("events"));
+var _calling = require("@webex/calling");
+var _types = require("./types");
+var _constants = require("../../constants");
+var _constants2 = require("./constants");
+var _types2 = require("../config/types");
+var _types3 = require("../../types");
+var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
+var _ = _interopRequireDefault(require("."));
+var _MetricsManager = _interopRequireDefault(require("../../metrics/MetricsManager"));
+var _constants3 = require("../../metrics/constants");
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+/** @internal */
+class TaskManager extends _events.default {
+  /**
+   * Collection of tasks indexed by TaskId
+   * @type {Record<TaskId, ITask>}
+   * @private
+   */
+
+  /**
+   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises
+   * @param webCallingService - Webrtc Service Layer
+   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives
+   */
+  constructor(contact, webCallingService, webSocketManager) {
+    super();
+    this.contact = contact;
+    this.taskCollection = {};
+    this.webCallingService = webCallingService;
+    this.webSocketManager = webSocketManager;
+    this.metricsManager = _MetricsManager.default.getInstance();
+    this.registerTaskListeners();
+    this.registerIncomingCallEvent();
+  }
+  setWrapupData(wrapupData) {
+    this.wrapupData = wrapupData;
+  }
+  handleIncomingWebCall = call => {
+    const currentTask = Object.values(this.taskCollection).find(task => task.data.interaction.mediaType === 'telephony');
+    if (currentTask) {
+      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);
+      _loggerProxy.default.log(`Call mapped to task`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.HANDLE_INCOMING_WEB_CALL,
+        interactionId: currentTask.data.interactionId
+      });
+      this.emit(_types.TASK_EVENTS.TASK_INCOMING, currentTask);
+    }
+    this.call = call;
+  };
+  registerIncomingCallEvent() {
+    this.webCallingService.on(_calling.LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);
+  }
+  unregisterIncomingCallEvent() {
+    this.webCallingService.off(_calling.LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);
+  }
+  registerTaskListeners() {
+    this.webSocketManager.on('message', event => {
+      const payload = JSON.parse(event);
+      // Re-emit the task events to the task object
+      let task;
+      if (payload.data?.type) {
+        if (Object.values(_types2.CC_TASK_EVENTS).includes(payload.data.type)) {
+          task = this.taskCollection[payload.data.interactionId];
+        }
+        _loggerProxy.default.info(`Handling task event ${payload.data?.type}`, {
+          module: _constants.TASK_MANAGER_FILE,
+          method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+          interactionId: payload.data?.interactionId
+        });
+        switch (payload.data.type) {
+          case _types2.CC_EVENTS.AGENT_CONTACT:
+            // Case1 : Task is already present in taskCollection
+            if (this.taskCollection[payload.data.interactionId]) {
+              _loggerProxy.default.log(`Got AGENT_CONTACT: Task already exists in collection`, {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
+              break;
+            } else if (!this.taskCollection[payload.data.interactionId]) {
+              // Case2 : Task is not present in taskCollection
+              _loggerProxy.default.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {
+                module: _constants.TASK_MANAGER_FILE,
+                method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                interactionId: payload.data.interactionId
+              });
+              task = new _.default(this.contact, this.webCallingService, {
+                ...payload.data,
+                wrapUpRequired: payload.data.interaction?.participants?.[payload.data.agentId]?.isWrapUp || false
+              }, this.wrapupData);
+              this.taskCollection[payload.data.interactionId] = task;
+              // Condition 1: The state is=new i.e it is a incoming task
+              if (payload.data.interaction.state === 'new') {
+                _loggerProxy.default.log(`Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`, {
+                  module: _constants.TASK_MANAGER_FILE,
+                  method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                  interactionId: payload.data.interactionId
+                });
+                this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
+              } else {
+                // Condition 2: The state is anything else i.e the task was connected
+                _loggerProxy.default.log(`Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`, {
+                  module: _constants.TASK_MANAGER_FILE,
+                  method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+                  interactionId: payload.data.interactionId
+                });
+                this.emit(_types.TASK_EVENTS.TASK_HYDRATE, task);
+              }
+            }
+            break;
+          case _types2.CC_EVENTS.AGENT_CONTACT_RESERVED:
+            task = new _.default(this.contact, this.webCallingService, {
+              ...payload.data,
+              isConsulted: false
+            }, this.wrapupData); // Ensure isConsulted prop exists
+            this.taskCollection[payload.data.interactionId] = task;
+            if (this.webCallingService.loginOption !== _types3.LoginOption.BROWSER || task.data.interaction.mediaType !== _types.MEDIA_CHANNEL.TELEPHONY // for digital channels
+            ) {
+              this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
+            } else if (this.call) {
+              this.emit(_types.TASK_EVENTS.TASK_INCOMING, task);
+            }
+            break;
+          case _types2.CC_EVENTS.AGENT_OFFER_CONTACT:
+            // We don't have to emit any event here since this will be result of promise.
+            task = this.updateTaskData(task, payload.data);
+            _loggerProxy.default.log(`Agent offer contact received for task`, {
+              module: _constants.TASK_MANAGER_FILE,
+              method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+              interactionId: payload.data?.interactionId
+            });
+            this.emit(_types.TASK_EVENTS.TASK_OFFER_CONTACT, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_OUTBOUND_FAILED:
+            // We don't have to emit any event here since this will be result of promise.
+            if (task.data) {
+              this.removeTaskFromCollection(task);
+            }
+            _loggerProxy.default.log(`Agent outbound failed for task`, {
+              module: _constants.TASK_MANAGER_FILE,
+              method: _constants2.METHODS.REGISTER_TASK_LISTENERS,
+              interactionId: payload.data?.interactionId
+            });
+            break;
+          case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGNED:
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_ASSIGNED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONTACT_UNASSIGNED:
+            task = this.updateTaskData(task, {
+              ...payload.data,
+              wrapUpRequired: true
+            });
+            task.emit(_types.TASK_EVENTS.TASK_END, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONTACT_OFFER_RONA:
+          case _types2.CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:
+          case _types2.CC_EVENTS.AGENT_INVITE_FAILED:
+            {
+              task = this.updateTaskData(task, payload.data);
+              const eventTypeToMetricMap = {
+                [_types2.CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',
+                [_types2.CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED'
+              };
+              const metricEventName = eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';
+              this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES[metricEventName], {
+                ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(payload.data),
+                taskId: payload.data.interactionId,
+                reason: payload.data.reason
+              }, ['behavioral', 'operational']);
+              this.handleTaskCleanup(task);
+              task.emit(_types.TASK_EVENTS.TASK_REJECT, payload.data.reason);
+              break;
+            }
+          case _types2.CC_EVENTS.CONTACT_ENDED:
+            task = this.updateTaskData(task, {
+              ...payload.data,
+              wrapUpRequired: payload.data.interaction.state !== 'new'
+            });
+            this.handleTaskCleanup(task);
+            task.emit(_types.TASK_EVENTS.TASK_END, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONTACT_HELD:
+            // As soon as the main interaction is held, we need to emit TASK_HOLD
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_HOLD, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONTACT_UNHELD:
+            // As soon as the main interaction is unheld, we need to emit TASK_RESUME
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_RESUME, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_VTEAM_TRANSFERRED:
+            task = this.updateTaskData(task, {
+              ...payload.data,
+              wrapUpRequired: true
+            });
+            task.emit(_types.TASK_EVENTS.TASK_END, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_CREATED:
+            // Received when self agent initiates a consult
+            task = this.updateTaskData(task, {
+              ...payload.data,
+              isConsulted: false // This ensures that the task consult status is always reset
+            });
+
+            task.emit(_types.TASK_EVENTS.TASK_CONSULT_CREATED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_OFFER_CONSULT:
+            // Received when other agent sends us a consult offer
+            task = this.updateTaskData(task, {
+              ...payload.data,
+              isConsulted: true // This ensures that the task is marked as us being requested for a consult
+            });
+
+            task.emit(_types.TASK_EVENTS.TASK_OFFER_CONSULT, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULTING:
+            // Received when agent is in an active consult state
+            task = this.updateTaskData(task, payload.data);
+            if (task.data.isConsulted) {
+              // Fire only if you are the agent who received the consult request
+              task.emit(_types.TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);
+            } else {
+              // Fire only if you are the agent who initiated the consult
+              task.emit(_types.TASK_EVENTS.TASK_CONSULTING, task);
+            }
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_FAILED:
+            // This can only be received by the agent who initiated the consult.
+            // We need not emit any event here since this will be result of promise
+            task = this.updateTaskData(task, payload.data);
+            break;
+          case _types2.CC_EVENTS.AGENT_CONSULT_ENDED:
+            task = this.updateTaskData(task, payload.data);
+            if (task.data.isConsulted) {
+              // This will be the end state of the task as soon as we end the consult in case of
+              // us being offered a consult
+              this.removeTaskFromCollection(task);
+            }
+            task.emit(_types.TASK_EVENTS.TASK_CONSULT_END, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_CTQ_CANCELLED:
+            // This event is received when the consult using queue is cancelled using API
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_WRAPUP:
+            task = this.updateTaskData(task, {
+              ...payload.data,
+              wrapUpRequired: true
+            });
+            task.emit(_types.TASK_EVENTS.TASK_END, task);
+            break;
+          case _types2.CC_EVENTS.AGENT_WRAPPEDUP:
+            task.cancelAutoWrapupTimer();
+            this.removeTaskFromCollection(task);
+            task.emit(_types.TASK_EVENTS.TASK_WRAPPEDUP, task);
+            break;
+          case _types2.CC_EVENTS.CONTACT_RECORDING_PAUSED:
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_RECORDING_PAUSED, task);
+            break;
+          case _types2.CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);
+            break;
+          case _types2.CC_EVENTS.CONTACT_RECORDING_RESUMED:
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_RECORDING_RESUMED, task);
+            break;
+          case _types2.CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:
+            task = this.updateTaskData(task, payload.data);
+            task.emit(_types.TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);
+            break;
+          default:
+            break;
+        }
+        if (task) {
+          task.emit(payload.data.type, payload.data);
+        }
+      }
+    });
+  }
+  updateTaskData(task, taskData) {
+    if (!task) {
+      return undefined;
+    }
+    if (!taskData?.interactionId) {
+      _loggerProxy.default.warn('Received task update with missing interactionId', {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.UPDATE_TASK_DATA
+      });
+    }
+    try {
+      const currentTask = task.updateTaskData(taskData);
+      this.taskCollection[taskData.interactionId] = currentTask;
+      return currentTask;
+    } catch (error) {
+      _loggerProxy.default.error(`Failed to update task`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.UPDATE_TASK_DATA,
+        interactionId: taskData.interactionId
+      });
+      return task;
+    }
+  }
+  removeTaskFromCollection(task) {
+    if (task?.data?.interactionId) {
+      delete this.taskCollection[task.data.interactionId];
+      _loggerProxy.default.info(`Task removed from collection`, {
+        module: _constants.TASK_MANAGER_FILE,
+        method: _constants2.METHODS.REMOVE_TASK_FROM_COLLECTION,
+        interactionId: task.data.interactionId
+      });
+    }
+  }
+  handleTaskCleanup(task) {
+    if (this.webCallingService.loginOption === _types3.LoginOption.BROWSER && task.data.interaction.mediaType === 'telephony') {
+      task.unregisterWebCallListeners();
+      this.webCallingService.cleanUpCall();
+    }
+    if (task.data.interaction.state === 'new') {
+      // Only remove tasks in 'new' state immediately. For other states,
+      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.
+      this.removeTaskFromCollection(task);
+    }
+  }
+
+  /**
+   * @param taskId - Unique identifier for each task
+   */
+  getTask = taskId => {
+    return this.taskCollection[taskId];
+  };
+
+  /**
+   * @param taskId - Unique identifier for each task
+   */
+  getAllTasks = () => {
+    return this.taskCollection;
+  };
+
+  /**
+   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises
+   * @param webCallingService - Webrtc Service Layer
+   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives
+   */
+  static getTaskManager = (contact, webCallingService, webSocketManager) => {
+    if (!this.taskManager) {
+      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);
+    }
+    return this.taskManager;
+  };
+}
+exports.default = TaskManager;
+//# sourceMappingURL=TaskManager.js.map

package/dist/services/task/TaskManager.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_types","_constants","_constants2","_types2","_types3","_loggerProxy","_","_MetricsManager","_constants3","obj","__esModule","default","TaskManager","EventEmitter","constructor","contact","webCallingService","webSocketManager","taskCollection","metricsManager","MetricsManager","getInstance","registerTaskListeners","registerIncomingCallEvent","setWrapupData","wrapupData","handleIncomingWebCall","call","currentTask","Object","values","find","task","data","interaction","mediaType","mapCallToTask","getCallId","interactionId","LoggerProxy","log","module","TASK_MANAGER_FILE","method","METHODS","HANDLE_INCOMING_WEB_CALL","emit","TASK_EVENTS","TASK_INCOMING","on","LINE_EVENTS","INCOMING_CALL","unregisterIncomingCallEvent","off","event","payload","JSON","parse","type","CC_TASK_EVENTS","includes","info","REGISTER_TASK_LISTENERS","CC_EVENTS","AGENT_CONTACT","Task","wrapUpRequired","participants","agentId","isWrapUp","state","TASK_HYDRATE","AGENT_CONTACT_RESERVED","isConsulted","loginOption","LoginOption","BROWSER","MEDIA_CHANNEL","TELEPHONY","AGENT_OFFER_CONTACT","updateTaskData","TASK_OFFER_CONTACT","AGENT_OUTBOUND_FAILED","removeTaskFromCollection","AGENT_CONTACT_ASSIGNED","TASK_ASSIGNED","AGENT_CONTACT_UNASSIGNED","TASK_END","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","eventTypeToMetricMap","metricEventName","trackEvent","METRIC_EVENT_NAMES","getCommonTrackingFieldForAQMResponse","taskId","reason","handleTaskCleanup","TASK_REJECT","CONTACT_ENDED","AGENT_CONTACT_HELD","TASK_HOLD","AGENT_CONTACT_UNHELD","TASK_RESUME","AGENT_VTEAM_TRANSFERRED","AGENT_CTQ_CANCEL_FAILED","TASK_CONSULT_QUEUE_FAILED","AGENT_CONSULT_CREATED","TASK_CONSULT_CREATED","AGENT_OFFER_CONSULT","TASK_OFFER_CONSULT","AGENT_CONSULTING","TASK_CONSULT_ACCEPTED","TASK_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CONSULT_ENDED","TASK_CONSULT_END","AGENT_CTQ_CANCELLED","TASK_CONSULT_QUEUE_CANCELLED","AGENT_WRAPUP","AGENT_WRAPPEDUP","cancelAutoWrapupTimer","TASK_WRAPPEDUP","CONTACT_RECORDING_PAUSED","TASK_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","TASK_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","TASK_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","TASK_RECORDING_RESUME_FAILED","taskData","undefined","warn","UPDATE_TASK_DATA","error","REMOVE_TASK_FROM_COLLECTION","unregisterWebCallListeners","cleanUpCall","getTask","getAllTasks","getTaskManager","taskManager","exports"],"sources":["TaskManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {ICall, LINE_EVENTS} from '@webex/calling';\nimport {WebSocketManager} from '../core/websocket/WebSocketManager';\nimport routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport {ITask, MEDIA_CHANNEL, TASK_EVENTS, TaskData, TaskId} from './types';\nimport {TASK_MANAGER_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport {CC_EVENTS, CC_TASK_EVENTS, WrapupData} from '../config/types';\nimport {LoginOption} from '../../types';\nimport LoggerProxy from '../../logger-proxy';\nimport Task from '.';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\n\n/** @internal */\nexport default class TaskManager extends EventEmitter {\n  private call: ICall;\n  private contact: ReturnType<typeof routingContact>;\n  /**\n   * Collection of tasks indexed by TaskId\n   * @type {Record<TaskId, ITask>}\n   * @private\n   */\n  private taskCollection: Record<TaskId, ITask>;\n  private webCallingService: WebCallingService;\n  private webSocketManager: WebSocketManager;\n  private metricsManager: MetricsManager;\n  private static taskManager;\n  private wrapupData: WrapupData;\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ) {\n    super();\n    this.contact = contact;\n    this.taskCollection = {};\n    this.webCallingService = webCallingService;\n    this.webSocketManager = webSocketManager;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerTaskListeners();\n    this.registerIncomingCallEvent();\n  }\n\n  public setWrapupData(wrapupData: WrapupData) {\n    this.wrapupData = wrapupData;\n  }\n\n  private handleIncomingWebCall = (call: ICall) => {\n    const currentTask = Object.values(this.taskCollection).find(\n      (task) => task.data.interaction.mediaType === 'telephony'\n    );\n\n    if (currentTask) {\n      this.webCallingService.mapCallToTask(call.getCallId(), currentTask.data.interactionId);\n      LoggerProxy.log(`Call mapped to task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.HANDLE_INCOMING_WEB_CALL,\n        interactionId: currentTask.data.interactionId,\n      });\n      this.emit(TASK_EVENTS.TASK_INCOMING, currentTask);\n    }\n    this.call = call;\n  };\n\n  public registerIncomingCallEvent() {\n    this.webCallingService.on(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  public unregisterIncomingCallEvent() {\n    this.webCallingService.off(LINE_EVENTS.INCOMING_CALL, this.handleIncomingWebCall);\n  }\n\n  private registerTaskListeners() {\n    this.webSocketManager.on('message', (event) => {\n      const payload = JSON.parse(event);\n      // Re-emit the task events to the task object\n      let task: ITask;\n      if (payload.data?.type) {\n        if (Object.values(CC_TASK_EVENTS).includes(payload.data.type)) {\n          task = this.taskCollection[payload.data.interactionId];\n        }\n        LoggerProxy.info(`Handling task event ${payload.data?.type}`, {\n          module: TASK_MANAGER_FILE,\n          method: METHODS.REGISTER_TASK_LISTENERS,\n          interactionId: payload.data?.interactionId,\n        });\n        switch (payload.data.type) {\n          case CC_EVENTS.AGENT_CONTACT:\n            // Case1 : Task is already present in taskCollection\n            if (this.taskCollection[payload.data.interactionId]) {\n              LoggerProxy.log(`Got AGENT_CONTACT: Task already exists in collection`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              break;\n            } else if (!this.taskCollection[payload.data.interactionId]) {\n              // Case2 : Task is not present in taskCollection\n              LoggerProxy.log(`Got AGENT_CONTACT : Creating new task in taskManager`, {\n                module: TASK_MANAGER_FILE,\n                method: METHODS.REGISTER_TASK_LISTENERS,\n                interactionId: payload.data.interactionId,\n              });\n              task = new Task(\n                this.contact,\n                this.webCallingService,\n                {\n                  ...payload.data,\n                  wrapUpRequired:\n                    payload.data.interaction?.participants?.[payload.data.agentId]?.isWrapUp ||\n                    false,\n                },\n                this.wrapupData\n              );\n              this.taskCollection[payload.data.interactionId] = task;\n              // Condition 1: The state is=new i.e it is a incoming task\n              if (payload.data.interaction.state === 'new') {\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=new, sending TASK_INCOMING event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_INCOMING, task);\n              } else {\n                // Condition 2: The state is anything else i.e the task was connected\n                LoggerProxy.log(\n                  `Got AGENT_CONTACT for a task with state=${payload.data.interaction.state}, sending TASK_HYDRATE event`,\n                  {\n                    module: TASK_MANAGER_FILE,\n                    method: METHODS.REGISTER_TASK_LISTENERS,\n                    interactionId: payload.data.interactionId,\n                  }\n                );\n                this.emit(TASK_EVENTS.TASK_HYDRATE, task);\n              }\n            }\n            break;\n          case CC_EVENTS.AGENT_CONTACT_RESERVED:\n            task = new Task(\n              this.contact,\n              this.webCallingService,\n              {\n                ...payload.data,\n                isConsulted: false,\n              },\n              this.wrapupData\n            ); // Ensure isConsulted prop exists\n            this.taskCollection[payload.data.interactionId] = task;\n            if (\n              this.webCallingService.loginOption !== LoginOption.BROWSER ||\n              task.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY // for digital channels\n            ) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            } else if (this.call) {\n              this.emit(TASK_EVENTS.TASK_INCOMING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONTACT:\n            // We don't have to emit any event here since this will be result of promise.\n            task = this.updateTaskData(task, payload.data);\n            LoggerProxy.log(`Agent offer contact received for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            this.emit(TASK_EVENTS.TASK_OFFER_CONTACT, task);\n            break;\n          case CC_EVENTS.AGENT_OUTBOUND_FAILED:\n            // We don't have to emit any event here since this will be result of promise.\n            if (task.data) {\n              this.removeTaskFromCollection(task);\n            }\n            LoggerProxy.log(`Agent outbound failed for task`, {\n              module: TASK_MANAGER_FILE,\n              method: METHODS.REGISTER_TASK_LISTENERS,\n              interactionId: payload.data?.interactionId,\n            });\n            break;\n          case CC_EVENTS.AGENT_CONTACT_ASSIGNED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_ASSIGNED, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNASSIGNED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_OFFER_RONA:\n          case CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED:\n          case CC_EVENTS.AGENT_INVITE_FAILED: {\n            task = this.updateTaskData(task, payload.data);\n\n            const eventTypeToMetricMap: Record<string, keyof typeof METRIC_EVENT_NAMES> = {\n              [CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED]: 'AGENT_CONTACT_ASSIGN_FAILED',\n              [CC_EVENTS.AGENT_INVITE_FAILED]: 'AGENT_INVITE_FAILED',\n            };\n            const metricEventName: keyof typeof METRIC_EVENT_NAMES =\n              eventTypeToMetricMap[payload.data.type] || 'AGENT_RONA';\n\n            this.metricsManager.trackEvent(\n              METRIC_EVENT_NAMES[metricEventName],\n              {\n                ...MetricsManager.getCommonTrackingFieldForAQMResponse(payload.data),\n                taskId: payload.data.interactionId,\n                reason: payload.data.reason,\n              },\n              ['behavioral', 'operational']\n            );\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_REJECT, payload.data.reason);\n            break;\n          }\n          case CC_EVENTS.CONTACT_ENDED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: payload.data.interaction.state !== 'new',\n            });\n            this.handleTaskCleanup(task);\n            task.emit(TASK_EVENTS.TASK_END, task);\n\n            break;\n          case CC_EVENTS.AGENT_CONTACT_HELD:\n            // As soon as the main interaction is held, we need to emit TASK_HOLD\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_HOLD, task);\n            break;\n          case CC_EVENTS.AGENT_CONTACT_UNHELD:\n            // As soon as the main interaction is unheld, we need to emit TASK_RESUME\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RESUME, task);\n            break;\n          case CC_EVENTS.AGENT_VTEAM_TRANSFERRED:\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              wrapUpRequired: true,\n            });\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCEL_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_CREATED:\n            // Received when self agent initiates a consult\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: false, // This ensures that the task consult status is always reset\n            });\n            task.emit(TASK_EVENTS.TASK_CONSULT_CREATED, task);\n            break;\n          case CC_EVENTS.AGENT_OFFER_CONSULT:\n            // Received when other agent sends us a consult offer\n            task = this.updateTaskData(task, {\n              ...payload.data,\n              isConsulted: true, // This ensures that the task is marked as us being requested for a consult\n            });\n            task.emit(TASK_EVENTS.TASK_OFFER_CONSULT, task);\n            break;\n          case CC_EVENTS.AGENT_CONSULTING:\n            // Received when agent is in an active consult state\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // Fire only if you are the agent who received the consult request\n              task.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, task);\n            } else {\n              // Fire only if you are the agent who initiated the consult\n              task.emit(TASK_EVENTS.TASK_CONSULTING, task);\n            }\n            break;\n          case CC_EVENTS.AGENT_CONSULT_FAILED:\n            // This can only be received by the agent who initiated the consult.\n            // We need not emit any event here since this will be result of promise\n            task = this.updateTaskData(task, payload.data);\n            break;\n          case CC_EVENTS.AGENT_CONSULT_ENDED:\n            task = this.updateTaskData(task, payload.data);\n            if (task.data.isConsulted) {\n              // This will be the end state of the task as soon as we end the consult in case of\n              // us being offered a consult\n              this.removeTaskFromCollection(task);\n            }\n            task.emit(TASK_EVENTS.TASK_CONSULT_END, task);\n            break;\n          case CC_EVENTS.AGENT_CTQ_CANCELLED:\n            // This event is received when the consult using queue is cancelled using API\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPUP:\n            task = this.updateTaskData(task, {...payload.data, wrapUpRequired: true});\n            task.emit(TASK_EVENTS.TASK_END, task);\n            break;\n          case CC_EVENTS.AGENT_WRAPPEDUP:\n            task.cancelAutoWrapupTimer();\n            this.removeTaskFromCollection(task);\n            task.emit(TASK_EVENTS.TASK_WRAPPEDUP, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUMED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUMED, task);\n            break;\n          case CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED:\n            task = this.updateTaskData(task, payload.data);\n            task.emit(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, task);\n            break;\n          default:\n            break;\n        }\n        if (task) {\n          task.emit(payload.data.type, payload.data);\n        }\n      }\n    });\n  }\n\n  private updateTaskData(task: ITask, taskData: TaskData): ITask {\n    if (!task) {\n      return undefined;\n    }\n\n    if (!taskData?.interactionId) {\n      LoggerProxy.warn('Received task update with missing interactionId', {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n      });\n    }\n\n    try {\n      const currentTask = task.updateTaskData(taskData);\n      this.taskCollection[taskData.interactionId] = currentTask;\n\n      return currentTask;\n    } catch (error) {\n      LoggerProxy.error(`Failed to update task`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.UPDATE_TASK_DATA,\n        interactionId: taskData.interactionId,\n      });\n\n      return task;\n    }\n  }\n\n  private removeTaskFromCollection(task: ITask) {\n    if (task?.data?.interactionId) {\n      delete this.taskCollection[task.data.interactionId];\n      LoggerProxy.info(`Task removed from collection`, {\n        module: TASK_MANAGER_FILE,\n        method: METHODS.REMOVE_TASK_FROM_COLLECTION,\n        interactionId: task.data.interactionId,\n      });\n    }\n  }\n\n  private handleTaskCleanup(task: ITask) {\n    if (\n      this.webCallingService.loginOption === LoginOption.BROWSER &&\n      task.data.interaction.mediaType === 'telephony'\n    ) {\n      task.unregisterWebCallListeners();\n      this.webCallingService.cleanUpCall();\n    }\n    if (task.data.interaction.state === 'new') {\n      // Only remove tasks in 'new' state immediately. For other states,\n      // retain tasks until they complete wrap-up, unless the task disconnected before being answered.\n      this.removeTaskFromCollection(task);\n    }\n  }\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getTask = (taskId: string) => {\n    return this.taskCollection[taskId];\n  };\n\n  /**\n   * @param taskId - Unique identifier for each task\n   */\n  public getAllTasks = (): Record<TaskId, ITask> => {\n    return this.taskCollection;\n  };\n\n  /**\n   * @param contact - Routing Contact layer. Talks to AQMReq layer to convert events to promises\n   * @param webCallingService - Webrtc Service Layer\n   * @param webSocketManager - Websocket Manager to maintain websocket connection and keepalives\n   */\n  public static getTaskManager = (\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    webSocketManager: WebSocketManager\n  ): TaskManager => {\n    if (!this.taskManager) {\n      this.taskManager = new TaskManager(contact, webCallingService, webSocketManager);\n    }\n\n    return this.taskManager;\n  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