@webex/contact-center 0.0.0-next.1

package/dist/types/services/task/types.d.ts

@@ -0,0 +1,1041 @@
+/// <reference types="node" />
+import { CallId } from '@webex/calling/dist/types/common/types';
+import EventEmitter from 'events';
+import { Msg } from '../core/GlobalTypes';
+import AutoWrapup from './AutoWrapup';
+/**
+ * Unique identifier for a task in the contact center system
+ * @public
+ */
+export type TaskId = string;
+/**
+ * Defines the valid destination types for routing tasks within the contact center
+ * Used to specify where a task should be directed
+ * @public
+ */
+export declare const DESTINATION_TYPE: {
+    /** Route task to a specific queue */
+    QUEUE: string;
+    /** Route task to a specific dial number */
+    DIALNUMBER: string;
+    /** Route task to a specific agent */
+    AGENT: string;
+    /** Route task to an entry point (supported only for consult operations) */
+    ENTRYPOINT: string;
+};
+/**
+ * Type representing valid destination types for task routing
+ * Derived from the DESTINATION_TYPE constant
+ * @public
+ */
+export type DestinationType = Enum<typeof DESTINATION_TYPE>;
+/**
+ * Defines the valid destination types for consult transfer operations
+ * Used when transferring a task after consultation
+ * @public
+ */
+export declare const CONSULT_TRANSFER_DESTINATION_TYPE: {
+    /** Transfer to a specific agent */
+    AGENT: string;
+    /** Transfer to an entry point */
+    ENTRYPOINT: string;
+    /** Transfer to a dial number */
+    DIALNUMBER: string;
+    /** Transfer to a queue */
+    QUEUE: string;
+};
+/**
+ * Type representing valid destination types for consult transfers
+ * Derived from the CONSULT_TRANSFER_DESTINATION_TYPE constant
+ * @public
+ */
+export type ConsultTransferDestinationType = Enum<typeof CONSULT_TRANSFER_DESTINATION_TYPE>;
+/**
+ * Defines all supported media channel types for customer interactions
+ * These represent the different ways customers can communicate with agents
+ * @public
+ */
+export declare const MEDIA_CHANNEL: {
+    /** Email-based communication channel */
+    readonly EMAIL: "email";
+    /** Web-based chat communication channel */
+    readonly CHAT: "chat";
+    /** Voice/phone communication channel */
+    readonly TELEPHONY: "telephony";
+    /** Social media platform communication channel */
+    readonly SOCIAL: "social";
+    /** SMS text messaging communication channel */
+    readonly SMS: "sms";
+    /** Facebook Messenger communication channel */
+    readonly FACEBOOK: "facebook";
+    /** WhatsApp messaging communication channel */
+    readonly WHATSAPP: "whatsapp";
+};
+/**
+ * Type representing valid media channels
+ * Derived from the MEDIA_CHANNEL constant
+ * @public
+ */
+export type MEDIA_CHANNEL = Enum<typeof MEDIA_CHANNEL>;
+/**
+ * Enumeration of all task-related events that can occur in the contact center system
+ * These events represent different states and actions in the task lifecycle
+ * @public
+ */
+export declare enum TASK_EVENTS {
+    /**
+     * Triggered when a new task is received by the system
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_INCOMING, (task: ITask) => {
+     *   console.log('New task received:', task.data.interactionId);
+     *   // Handle incoming task
+     * });
+     * ```
+     */
+    TASK_INCOMING = "task:incoming",
+    /**
+     * Triggered when a task is successfully assigned to an agent
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_ASSIGNED, (task: ITask) => {
+     *   console.log('Task assigned:', task.data.interactionId);
+     *   // Begin handling the assigned task
+     * });
+     * ```
+     */
+    TASK_ASSIGNED = "task:assigned",
+    /**
+     * Triggered when the media state of a task changes
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_MEDIA, (track: MediaStreamTrack) => {
+     *   // Handle media track updates
+     * });
+     * ```
+     */
+    TASK_MEDIA = "task:media",
+    /**
+     * Triggered when a task is removed from an agent
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_UNASSIGNED, (task: ITask) => {
+     *   console.log('Task unassigned:', task.data.interactionId);
+     *   // Clean up task resources
+     * });
+     * ```
+     */
+    TASK_UNASSIGNED = "task:unassigned",
+    /**
+     * Triggered when a task is placed on hold
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_HOLD, (task: ITask) => {
+     *   console.log('Task placed on hold:', task.data.interactionId);
+     *   // Update UI to show hold state
+     * });
+     * ```
+     */
+    TASK_HOLD = "task:hold",
+    /**
+     * Triggered when a task is resumed from hold
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_RESUME, (task: ITask) => {
+     *   console.log('Task resumed from hold:', task.data.interactionId);
+     *   // Update UI to show active state
+     * });
+     * ```
+     */
+    TASK_RESUME = "task:resume",
+    /**
+     * Triggered when a consultation session ends
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CONSULT_END, (task: ITask) => {
+     *   console.log('Consultation ended:', task.data.interactionId);
+     *   // Clean up consultation resources
+     * });
+     * ```
+     */
+    TASK_CONSULT_END = "task:consultEnd",
+    /**
+     * Triggered when a queue consultation is cancelled
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED, (task: ITask) => {
+     *   console.log('Queue consultation cancelled:', task.data.interactionId);
+     *   // Handle consultation cancellation
+     * });
+     * ```
+     */
+    TASK_CONSULT_QUEUE_CANCELLED = "task:consultQueueCancelled",
+    /**
+     * Triggered when a queue consultation fails
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, (task: ITask) => {
+     *   console.log('Queue consultation failed:', task.data.interactionId);
+     *   // Handle consultation failure
+     * });
+     * ```
+     */
+    TASK_CONSULT_QUEUE_FAILED = "task:consultQueueFailed",
+    /**
+     * Triggered when a consultation request is accepted
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CONSULT_ACCEPTED, (task: ITask) => {
+     *   console.log('Consultation accepted:', task.data.interactionId);
+     *   // Begin consultation
+     * });
+     * ```
+     */
+    TASK_CONSULT_ACCEPTED = "task:consultAccepted",
+    /**
+     * Triggered when consultation is in progress
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CONSULTING, (task: ITask) => {
+     *   console.log('Consulting in progress:', task.data.interactionId);
+     *   // Handle ongoing consultation
+     * });
+     * ```
+     */
+    TASK_CONSULTING = "task:consulting",
+    /**
+     * Triggered when a new consultation is created
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_CONSULT_CREATED, (task: ITask) => {
+     *   console.log('Consultation created:', task.data.interactionId);
+     *   // Initialize consultation
+     * });
+     * ```
+     */
+    TASK_CONSULT_CREATED = "task:consultCreated",
+    /**
+     * Triggered when a consultation is offered
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_OFFER_CONSULT, (task: ITask) => {
+     *   console.log('Consultation offered:', task.data.interactionId);
+     *   // Handle consultation offer
+     * });
+     * ```
+     */
+    TASK_OFFER_CONSULT = "task:offerConsult",
+    /**
+     * Triggered when a task is completed/terminated
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_END, (task: ITask) => {
+     *   console.log('Task ended:', task.data.interactionId);
+     *   // Clean up and finalize task
+     * });
+     * ```
+     */
+    TASK_END = "task:end",
+    /**
+     * Triggered when a task enters wrap-up state
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_WRAPUP, (task: ITask) => {
+     *   console.log('Task in wrap-up:', task.data.interactionId);
+     *   // Begin wrap-up process
+     * });
+     * ```
+     */
+    TASK_WRAPUP = "task:wrapup",
+    /**
+     * Triggered when task wrap-up is completed
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_WRAPPEDUP, (task: ITask) => {
+     *   console.log('Task wrapped up:', task.data.interactionId);
+     *   // Finalize task completion
+     * });
+     * ```
+     */
+    TASK_WRAPPEDUP = "task:wrappedup",
+    /**
+     * Triggered when recording is paused
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, (task: ITask) => {
+     *   console.log('Recording paused:', task.data.interactionId);
+     *   // Update recording state
+     * });
+     * ```
+     */
+    TASK_RECORDING_PAUSED = "task:recordingPaused",
+    /**
+     * Triggered when recording pause attempt fails
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (task: ITask) => {
+     *   console.log('Recording pause failed:', task.data.interactionId);
+     *   // Handle pause failure
+     * });
+     * ```
+     */
+    TASK_RECORDING_PAUSE_FAILED = "task:recordingPauseFailed",
+    /**
+     * Triggered when recording is resumed
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, (task: ITask) => {
+     *   console.log('Recording resumed:', task.data.interactionId);
+     *   // Update recording state
+     * });
+     * ```
+     */
+    TASK_RECORDING_RESUMED = "task:recordingResumed",
+    /**
+     * Triggered when recording resume attempt fails
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (task: ITask) => {
+     *   console.log('Recording resume failed:', task.data.interactionId);
+     *   // Handle resume failure
+     * });
+     * ```
+     */
+    TASK_RECORDING_RESUME_FAILED = "task:recordingResumeFailed",
+    /**
+     * Triggered when a task is rejected/unanswered
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_REJECT, (task: ITask) => {
+     *   console.log('Task rejected:', task.data.interactionId);
+     *   // Handle task rejection
+     * });
+     * ```
+     */
+    TASK_REJECT = "task:rejected",
+    /**
+     * Triggered when a task is populated with data
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_HYDRATE, (task: ITask) => {
+     *   console.log('Task hydrated:', task.data.interactionId);
+     *   // Process task data
+     * });
+     * ```
+     */
+    TASK_HYDRATE = "task:hydrate",
+    /**
+     * Triggered when a new contact is offered
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_OFFER_CONTACT, (task: ITask) => {
+     *   console.log('Contact offered:', task.data.interactionId);
+     *   // Handle contact offer
+     * });
+     * ```
+     */
+    TASK_OFFER_CONTACT = "task:offerContact"
+}
+/**
+ * Represents a customer interaction within the contact center system
+ * Contains comprehensive details about an ongoing customer interaction
+ * @public
+ */
+export type Interaction = {
+    /** Indicates if the interaction is managed by Flow Control */
+    isFcManaged: boolean;
+    /** Indicates if the interaction has been terminated */
+    isTerminated: boolean;
+    /** The type of media channel for this interaction */
+    mediaType: MEDIA_CHANNEL;
+    /** List of previous virtual teams that handled this interaction */
+    previousVTeams: string[];
+    /** Current state of the interaction */
+    state: string;
+    /** Current virtual team handling the interaction */
+    currentVTeam: string;
+    /** List of participants in the interaction */
+    participants: any;
+    /** Unique identifier for the interaction */
+    interactionId: string;
+    /** Organization identifier */
+    orgId: string;
+    /** Timestamp when the interaction was created */
+    createdTimestamp?: number;
+    /** Indicates if wrap-up assistance is enabled */
+    isWrapUpAssist?: boolean;
+    /** Detailed call processing information and metadata */
+    callProcessingDetails: {
+        /** Name of the Queue Manager handling this interaction */
+        QMgrName: string;
+        /** Indicates if the task should be self-serviced */
+        taskToBeSelfServiced: string;
+        /** Automatic Number Identification (caller's number) */
+        ani: string;
+        /** Display version of the ANI */
+        displayAni: string;
+        /** Dialed Number Identification Service number */
+        dnis: string;
+        /** Tenant identifier */
+        tenantId: string;
+        /** Queue identifier */
+        QueueId: string;
+        /** Virtual team identifier */
+        vteamId: string;
+        /** Indicates if pause/resume functionality is enabled */
+        pauseResumeEnabled?: string;
+        /** Duration of pause in seconds */
+        pauseDuration?: string;
+        /** Indicates if the interaction is currently paused */
+        isPaused?: string;
+        /** Indicates if recording is in progress */
+        recordInProgress?: string;
+        /** Indicates if recording has started */
+        recordingStarted?: string;
+        /** Indicates if Consult to Queue is in progress */
+        ctqInProgress?: string;
+        /** Indicates if outdial transfer to queue is enabled */
+        outdialTransferToQueueEnabled?: string;
+        /** IVR conversation transcript */
+        convIvrTranscript?: string;
+        /** Customer's name */
+        customerName: string;
+        /** Name of the virtual team */
+        virtualTeamName: string;
+        /** RONA (Redirection on No Answer) timeout in seconds */
+        ronaTimeout: string;
+        /** Category of the interaction */
+        category: string;
+        /** Reason for the interaction */
+        reason: string;
+        /** Source number for the interaction */
+        sourceNumber: string;
+        /** Source page that initiated the interaction */
+        sourcePage: string;
+        /** Application user identifier */
+        appUser: string;
+        /** Customer's contact number */
+        customerNumber: string;
+        /** Code indicating the reason for interaction */
+        reasonCode: string;
+        /** Path taken through the IVR system */
+        IvrPath: string;
+        /** Identifier for the IVR path */
+        pathId: string;
+        /** Email address or contact point that initiated the interaction */
+        fromAddress: string;
+        /** Identifier of the parent interaction for related interactions */
+        parentInteractionId?: string;
+        /** Identifier of the child interaction for related interactions */
+        childInteractionId?: string;
+        /** Type of relationship between parent and child interactions */
+        relationshipType?: string;
+        /** ANI of the parent interaction */
+        parent_ANI?: string;
+        /** DNIS of the parent interaction */
+        parent_DNIS?: string;
+        /** Indicates if the consulted destination agent has joined */
+        consultDestinationAgentJoined?: boolean | string;
+        /** Name of the destination agent for consultation */
+        consultDestinationAgentName?: string;
+        /** DN of the parent interaction's agent */
+        parent_Agent_DN?: string;
+        /** Name of the parent interaction's agent */
+        parent_Agent_Name?: string;
+        /** Team name of the parent interaction's agent */
+        parent_Agent_TeamName?: string;
+        /** Indicates if the interaction is in conference mode */
+        isConferencing?: string;
+        /** Type of monitoring being performed */
+        monitorType?: string;
+        /** Name of the workflow being executed */
+        workflowName?: string;
+        /** Identifier of the workflow */
+        workflowId?: string;
+        /** Indicates if monitoring is in invisible mode */
+        monitoringInvisibleMode?: string;
+        /** Identifier for the monitoring request */
+        monitoringRequestId?: string;
+        /** Timeout for participant invitation */
+        participantInviteTimeout?: string;
+        /** Filename for music on hold */
+        mohFileName?: string;
+        /** Flag for continuing recording during transfer */
+        CONTINUE_RECORDING_ON_TRANSFER?: string;
+        /** Entry point identifier */
+        EP_ID?: string;
+        /** Type of routing being used */
+        ROUTING_TYPE?: string;
+        /** Events registered with Flow Control Engine */
+        fceRegisteredEvents?: string;
+        /** Indicates if the interaction is parked */
+        isParked?: string;
+        /** Priority level of the interaction */
+        priority?: string;
+        /** Identifier for the routing strategy */
+        routingStrategyId?: string;
+        /** Current state of monitoring */
+        monitoringState?: string;
+        /** Indicates if blind transfer is in progress */
+        BLIND_TRANSFER_IN_PROGRESS?: boolean;
+        /** Desktop view configuration for Flow Control */
+        fcDesktopView?: string;
+    };
+    /** Main interaction identifier for related interactions */
+    mainInteractionId?: string;
+    /** Media-specific information for the interaction */
+    media: Record<string, {
+        /** Unique identifier for the media resource */
+        mediaResourceId: string;
+        /** Type of media channel */
+        mediaType: MEDIA_CHANNEL;
+        /** Media manager handling this media */
+        mediaMgr: string;
+        /** List of participant identifiers */
+        participants: string[];
+        /** Type of media */
+        mType: string;
+        /** Indicates if media is on hold */
+        isHold: boolean;
+        /** Timestamp when media was put on hold */
+        holdTimestamp: number | null;
+    }>;
+    /** Owner of the interaction */
+    owner: string;
+    /** Primary media channel for the interaction */
+    mediaChannel: MEDIA_CHANNEL;
+    /** Direction information for the contact */
+    contactDirection: {
+        type: string;
+    };
+    /** Type of outbound interaction */
+    outboundType?: string;
+    /** Parameters passed through the call flow */
+    callFlowParams: Record<string, {
+        /** Name of the parameter */
+        name: string;
+        /** Qualifier for the parameter */
+        qualifier: string;
+        /** Description of the parameter */
+        description: string;
+        /** Data type of the parameter value */
+        valueDataType: string;
+        /** Value of the parameter */
+        value: string;
+    }>;
+};
+/**
+ * Task payload containing detailed information about a contact center task
+ * This structure encapsulates all relevant data for task management
+ * @public
+ */
+export type TaskData = {
+    /** Unique identifier for the media resource handling this task */
+    mediaResourceId: string;
+    /** Type of event that triggered this task data */
+    eventType: string;
+    /** Timestamp when the event occurred */
+    eventTime?: number;
+    /** Identifier of the agent handling the task */
+    agentId: string;
+    /** Identifier of the destination agent for transfers/consults */
+    destAgentId: string;
+    /** Unique tracking identifier for the task */
+    trackingId: string;
+    /** Media resource identifier for consultation operations */
+    consultMediaResourceId: string;
+    /** Detailed interaction information */
+    interaction: Interaction;
+    /** Unique identifier for the participant */
+    participantId?: string;
+    /** Indicates if the task is from the owner */
+    fromOwner?: boolean;
+    /** Indicates if the task is to the owner */
+    toOwner?: boolean;
+    /** Identifier for child interaction in consult/transfer scenarios */
+    childInteractionId?: string;
+    /** Unique identifier for the interaction */
+    interactionId: string;
+    /** Organization identifier */
+    orgId: string;
+    /** Current owner of the task */
+    owner: string;
+    /** Queue manager handling the task */
+    queueMgr: string;
+    /** Name of the queue where task is queued */
+    queueName?: string;
+    /** Type of the task */
+    type: string;
+    /** Timeout value for RONA (Redirection on No Answer) in seconds */
+    ronaTimeout?: number;
+    /** Indicates if the task is in consultation state */
+    isConsulted?: boolean;
+    /** Indicates if the task is in conference state */
+    isConferencing: boolean;
+    /** Identifier of agent who last updated the task */
+    updatedBy?: string;
+    /** Type of destination for transfer/consult */
+    destinationType?: string;
+    /** Indicates if the task was automatically resumed */
+    autoResumed?: boolean;
+    /** Code indicating the reason for an action */
+    reasonCode?: string | number;
+    /** Description of the reason for an action */
+    reason?: string;
+    /** Identifier of the consulting agent */
+    consultingAgentId?: string;
+    /** Unique identifier for the task */
+    taskId?: string;
+    /** Task details including state and media information */
+    task?: Interaction;
+    /** Unique identifier for monitoring offered events */
+    id?: string;
+    /** Indicates if the web call is muted */
+    isWebCallMute?: boolean;
+    /** Identifier for reservation interaction */
+    reservationInteractionId?: string;
+    /** Indicates if wrap-up is required for this task */
+    wrapUpRequired?: boolean;
+};
+/**
+ * Type representing an agent contact message within the contact center system
+ * Contains comprehensive interaction and task related details for agent operations
+ * @public
+ */
+export type AgentContact = Msg<{
+    /** Unique identifier for the media resource */
+    mediaResourceId: string;
+    /** Type of the event (e.g., 'AgentDesktopMessage') */
+    eventType: string;
+    /** Timestamp when the event occurred */
+    eventTime?: number;
+    /** Unique identifier of the agent handling the contact */
+    agentId: string;
+    /** Identifier of the destination agent for transfers/consults */
+    destAgentId: string;
+    /** Unique tracking identifier for the contact */
+    trackingId: string;
+    /** Media resource identifier for consult operations */
+    consultMediaResourceId: string;
+    /** Detailed interaction information including media and participant data */
+    interaction: Interaction;
+    /** Unique identifier for the participant */
+    participantId?: string;
+    /** Indicates if the message is from the owner of the interaction */
+    fromOwner?: boolean;
+    /** Indicates if the message is to the owner of the interaction */
+    toOwner?: boolean;
+    /** Identifier for child interaction in case of consult/transfer */
+    childInteractionId?: string;
+    /** Unique identifier for the interaction */
+    interactionId: string;
+    /** Organization identifier */
+    orgId: string;
+    /** Current owner of the interaction */
+    owner: string;
+    /** Queue manager handling the interaction */
+    queueMgr: string;
+    /** Name of the queue where interaction is queued */
+    queueName?: string;
+    /** Type of the contact/interaction */
+    type: string;
+    /** Timeout value for RONA (Redirection on No Answer) in seconds */
+    ronaTimeout?: number;
+    /** Indicates if the interaction is in consult state */
+    isConsulted?: boolean;
+    /** Indicates if the interaction is in conference state */
+    isConferencing: boolean;
+    /** Identifier of the agent who last updated the interaction */
+    updatedBy?: string;
+    /** Type of destination for transfer/consult */
+    destinationType?: string;
+    /** Indicates if the interaction was automatically resumed */
+    autoResumed?: boolean;
+    /** Code indicating the reason for an action */
+    reasonCode?: string | number;
+    /** Description of the reason for an action */
+    reason?: string;
+    /** Identifier of the consulting agent */
+    consultingAgentId?: string;
+    /** Unique identifier for the task */
+    taskId?: string;
+    /** Task details including media and state information */
+    task?: Interaction;
+    /** Identifier of the supervisor monitoring the interaction */
+    supervisorId?: string;
+    /** Type of monitoring (e.g., 'SILENT', 'BARGE_IN') */
+    monitorType?: string;
+    /** Dial number of the supervisor */
+    supervisorDN?: string;
+    /** Unique identifier for monitoring offered events */
+    id?: string;
+    /** Indicates if the web call is muted */
+    isWebCallMute?: boolean;
+    /** Identifier for reservation interaction */
+    reservationInteractionId?: string;
+    /** Identifier for the reserved agent channel */
+    reservedAgentChannelId?: string;
+    /** Current monitoring state information */
+    monitoringState?: {
+        /** Type of monitoring state */
+        type: string;
+    };
+    /** Name of the supervisor monitoring the interaction */
+    supervisorName?: string;
+}>;
+/**
+ * Information about a virtual team in the contact center
+ * @ignore
+ */
+export type VTeam = {
+    /** Profile ID of the agent in the virtual team */
+    agentProfileId: string;
+    /** Session ID of the agent in the virtual team */
+    agentSessionId: string;
+    /** Type of channel handled by the virtual team */
+    channelType: string;
+    /** Type of the virtual team */
+    type: string;
+    /** Optional tracking identifier */
+    trackingId?: string;
+};
+/**
+ * Detailed information about a virtual team configuration
+ * @ignore
+ */
+export type VteamDetails = {
+    /** Name of the virtual team */
+    name: string;
+    /** Type of channel handled by the virtual team */
+    channelType: string;
+    /** Unique identifier for the virtual team */
+    id: string;
+    /** Type of the virtual team */
+    type: string;
+    /** ID of the analyzer associated with the team */
+    analyzerId: string;
+};
+/**
+ * Response type for successful virtual team operations
+ * Contains details about virtual teams and their capabilities
+ * @ignore
+ */
+export type VTeamSuccess = Msg<{
+    /** Response data containing team information */
+    data: {
+        /** List of virtual team details */
+        vteamList: Array<VteamDetails>;
+        /** Whether queue consultation is allowed */
+        allowConsultToQueue: boolean;
+    };
+    /** Method name from JavaScript */
+    jsMethod: string;
+    /** Data related to the call */
+    callData: string;
+    /** Session ID of the agent */
+    agentSessionId: string;
+}>;
+/**
+ * Parameters for putting a task on hold or resuming from hold
+ * @public
+ */
+export type HoldResumePayload = {
+    /** Unique identifier for the media resource to hold/resume */
+    mediaResourceId: string;
+};
+/**
+ * Parameters for resuming a task's recording
+ * @public
+ */
+export type ResumeRecordingPayload = {
+    /** Indicates if the recording was automatically resumed */
+    autoResumed: boolean;
+};
+/**
+ * Parameters for transferring a task to another destination
+ * @public
+ */
+export type TransferPayLoad = {
+    /** Destination identifier where the task will be transferred to */
+    to: string;
+    /** Type of the destination (queue, agent, etc.) */
+    destinationType: DestinationType;
+};
+/**
+ * Parameters for initiating a consultative transfer
+ * @public
+ */
+export type ConsultTransferPayLoad = {
+    /** Destination identifier for the consultation transfer */
+    to: string;
+    /** Type of the consultation transfer destination */
+    destinationType: ConsultTransferDestinationType;
+};
+/**
+ * Parameters for initiating a consultation with another agent or queue
+ * @public
+ */
+export type ConsultPayload = {
+    /** Destination identifier for the consultation */
+    to: string | undefined;
+    /** Type of the consultation destination (agent, queue, etc.) */
+    destinationType: DestinationType;
+    /** Whether to hold other participants during consultation (always true) */
+    holdParticipants?: boolean;
+};
+/**
+ * Parameters for ending a consultation task
+ * @public
+ */
+export type ConsultEndPayload = {
+    /** Indicates if this is a consultation operation */
+    isConsult: boolean;
+    /** Indicates if this involves a secondary entry point or DN agent */
+    isSecondaryEpDnAgent?: boolean;
+    /** Optional queue identifier for the consultation */
+    queueId?: string;
+    /** Identifier of the task being consulted */
+    taskId: string;
+};
+/**
+ * Parameters for transferring a task to another destination
+ * @public
+ */
+export type TransferPayload = {
+    /** Destination identifier where the task will be transferred */
+    to: string | undefined;
+    /** Type of the transfer destination */
+    destinationType: DestinationType;
+};
+/**
+ * API payload for ending a consultation
+ * This is the actual payload that is sent to the developer API
+ * @public
+ */
+export type ConsultEndAPIPayload = {
+    /** Optional identifier of the queue involved in the consultation */
+    queueId?: string;
+};
+/**
+ * Data required for consulting and conferencing operations
+ * @public
+ */
+export type ConsultConferenceData = {
+    /** Identifier of the agent initiating consult/conference */
+    agentId?: string;
+    /** Target destination for the consult/conference */
+    to: string | undefined;
+    /** Type of destination (e.g., 'agent', 'queue') */
+    destinationType: string;
+};
+/**
+ * Parameters required for cancelling a consult to queue operation
+ * @public
+ */
+export type cancelCtq = {
+    /** Identifier of the agent cancelling the CTQ */
+    agentId: string;
+    /** Identifier of the queue where consult was initiated */
+    queueId: string;
+};
+/**
+ * Parameters required for declining a task
+ * @public
+ */
+export type declinePayload = {
+    /** Identifier of the media resource to decline */
+    mediaResourceId: string;
+};
+/**
+ * Parameters for wrapping up a task with relevant completion details
+ * @public
+ */
+export type WrapupPayLoad = {
+    /** The reason provided for wrapping up the task */
+    wrapUpReason: string;
+    /** Auxiliary code identifier associated with the wrap-up state */
+    auxCodeId: string;
+};
+/**
+ * Configuration parameters for initiating outbound dialer tasks
+ * @public
+ */
+export type DialerPayload = {
+    /** An entryPointId for respective task */
+    entryPointId: string;
+    /** A valid customer DN, on which the response is expected, maximum length 36 characters */
+    destination: string;
+    /** The direction of the call */
+    direction: 'OUTBOUND';
+    /** Schema-free data tuples to pass specific data based on outboundType (max 30 tuples) */
+    attributes: {
+        [key: string]: string;
+    };
+    /** The media type for the request */
+    mediaType: 'telephony' | 'chat' | 'social' | 'email';
+    /** The outbound type for the task */
+    outboundType: 'OUTDIAL' | 'CALLBACK' | 'EXECUTE_FLOW';
+};
+/**
+ * Data structure for cleaning up contact resources
+ * @public
+ */
+export type ContactCleanupData = {
+    /** Type of cleanup operation being performed */
+    type: string;
+    /** Organization identifier where cleanup is occurring */
+    orgId: string;
+    /** Identifier of the agent associated with the contacts */
+    agentId: string;
+    /** Detailed data about the cleanup operation */
+    data: {
+        /** Type of event that triggered the cleanup */
+        eventType: string;
+        /** Identifier of the interaction being cleaned up */
+        interactionId: string;
+        /** Organization identifier */
+        orgId: string;
+        /** Media manager handling the cleanup */
+        mediaMgr: string;
+        /** Tracking identifier for the cleanup operation */
+        trackingId: string;
+        /** Type of media being cleaned up */
+        mediaType: string;
+        /** Optional destination information */
+        destination?: string;
+        /** Whether this is a broadcast cleanup */
+        broadcast: boolean;
+        /** Type of cleanup being performed */
+        type: string;
+    };
+};
+/**
+ * Response type for task public methods
+ * Can be an {@link AgentContact} object containing updated task state,
+ * an Error in case of failure, or void for operations that don't return data
+ * @public
+ */
+export type TaskResponse = AgentContact | Error | void;
+/**
+ * Interface for managing task-related operations in the contact center
+ * Extends EventEmitter to support event-driven task updates
+ */
+export interface ITask extends EventEmitter {
+    /**
+     * Event data received in the Contact Center events.
+     * Contains detailed task information including interaction details, media resources,
+     * and participant data as defined in {@link TaskData}
+     */
+    data: TaskData;
+    /**
+     * Map associating tasks with their corresponding call identifiers.
+     */
+    webCallMap: Record<TaskId, CallId>;
+    /**
+     * Auto-wrapup timer for the task
+     * This is used to automatically wrap up tasks after a specified duration
+     * as defined in {@link AutoWrapup}
+     */
+    autoWrapup?: AutoWrapup;
+    /**
+     * cancels the auto-wrapup timer for the task
+     * This method stops the auto-wrapup process if it is currently active
+     * Note: This is supported only in single session mode. Not supported in multi-session mode.
+     * @returns void
+     */
+    cancelAutoWrapupTimer(): void;
+    /**
+     * Deregisters all web call event listeners
+     * Used when cleaning up task resources
+     * @ignore
+     */
+    unregisterWebCallListeners(): void;
+    /**
+     * Updates the task data with new information
+     * @param newData - Updated task data to apply, must conform to {@link TaskData} structure
+     * @returns Updated task instance
+     * @ignore
+     */
+    updateTaskData(newData: TaskData): ITask;
+    /**
+     * Answers or accepts an incoming task.
+     * Once accepted, the task will be assigned to the agent and trigger a {@link TASK_EVENTS.TASK_ASSIGNED} event.
+     * The response will contain updated agent contact information as defined in {@link AgentContact}.
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * task.accept();
+     * ```
+     */
+    accept(): Promise<TaskResponse>;
+    /**
+     * Declines an incoming task for Browser Login
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * task.decline();
+     * ```
+     */
+    decline(): Promise<TaskResponse>;
+    /**
+     * Places the current task on hold
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * task.hold();
+     * ```
+     */
+    hold(): Promise<TaskResponse>;
+    /**
+     * Resumes a task that was previously on hold
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * task.resume();
+     * ```
+     */
+    resume(): Promise<TaskResponse>;
+    /**
+     * Ends/terminates the current task
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * task.end();
+     * ```
+     */
+    end(): Promise<TaskResponse>;
+    /**
+     * Initiates wrap-up process for the task with specified details
+     * @param wrapupPayload - Wrap-up details including reason and auxiliary code
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * task.wrapup({
+     *   wrapUpReason: "Customer issue resolved",
+     *   auxCodeId: "RESOLVED"
+     * });
+     * ```
+     */
+    wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;
+    /**
+     * Pauses the recording for current task
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * task.pauseRecording();
+     * ```
+     */
+    pauseRecording(): Promise<TaskResponse>;
+    /**
+     * Resumes a previously paused recording
+     * @param resumeRecordingPayload - Parameters for resuming the recording
+     * @returns Promise<TaskResponse>
+     * @example
+     * ```typescript
+     * task.resumeRecording({
+     *   autoResumed: false
+     * });
+     * ```
+     */
+    resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;
+}