@webex/contact-center 0.0.0-next.1

package/dist/types.js

@@ -0,0 +1,292 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.LoginOption = exports.LOGGING_LEVEL = exports.HTTP_METHODS = void 0;
+/**
+ * Generic type for converting a const enum object into a union type of its values.
+ * @template T The enum object type
+ * @internal
+ * @ignore
+ */
+
+/**
+ * HTTP methods supported by WebexRequest.
+ * @enum {string}
+ * @public
+ * @example
+ * const method: HTTP_METHODS = HTTP_METHODS.GET;
+ * @ignore
+ */
+const HTTP_METHODS = exports.HTTP_METHODS = {
+  /** HTTP GET method for retrieving data */
+  GET: 'GET',
+  /** HTTP POST method for creating resources */
+  POST: 'POST',
+  /** HTTP PATCH method for partial updates */
+  PATCH: 'PATCH',
+  /** HTTP PUT method for complete updates */
+  PUT: 'PUT',
+  /** HTTP DELETE method for removing resources */
+  DELETE: 'DELETE'
+};
+
+/**
+ * Union type of HTTP methods.
+ * @public
+ * @example
+ * function makeRequest(method: HTTP_METHODS) { ... }
+ * @ignore
+ */
+
+/**
+ * Payload for making requests to Webex APIs.
+ * @public
+ * @example
+ * const payload: WebexRequestPayload = {
+ *   service: 'identity',
+ *   resource: '/users',
+ *   method: HTTP_METHODS.GET
+ * };
+ * @ignore
+ */
+
+/**
+ * Event listener function type.
+ * @internal
+ * @ignore
+ */
+
+/**
+ * Event listener removal function type.
+ * @internal
+ * @ignore
+ */
+
+/**
+ * Service host configuration.
+ * @internal
+ * @ignore
+ */
+
+/**
+ * Configuration options for the Contact Center Plugin.
+ * @interface CCPluginConfig
+ * @public
+ * @example
+ * const config: CCPluginConfig = {
+ *   allowMultiLogin: true,
+ *   allowAutomatedRelogin: false,
+ *   clientType: 'browser',
+ *   isKeepAliveEnabled: true,
+ *   force: false,
+ *   metrics: { clientName: 'myClient', clientType: 'browser' },
+ *   logging: { enable: true, verboseEvents: false },
+ *   callingClientConfig: { ... }
+ * };
+ */
+
+/**
+ * Logger interface for standardized logging throughout the plugin.
+ * @public
+ * @example
+ * logger.log('This is a log message');
+ * logger.error('This is an error message');
+ * @ignore
+ */
+
+/**
+ * Contextual information for log entries.
+ * @public
+ * @ignore
+ */
+/**
+ * Available logging severity levels.
+ * @enum {string}
+ * @public
+ * @example
+ * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;
+ * @ignore
+ */
+let LOGGING_LEVEL = exports.LOGGING_LEVEL = /*#__PURE__*/function (LOGGING_LEVEL) {
+  LOGGING_LEVEL["error"] = "ERROR";
+  LOGGING_LEVEL["warn"] = "WARN";
+  LOGGING_LEVEL["log"] = "LOG";
+  LOGGING_LEVEL["info"] = "INFO";
+  LOGGING_LEVEL["trace"] = "TRACE";
+  return LOGGING_LEVEL;
+}({});
+/**
+ * Metadata for log uploads.
+ * @public
+ * @example
+ * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };
+ * @ignore
+ */
+/**
+ * Response from uploading logs to the server.
+ * @public
+ * @example
+ * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };
+ */
+/**
+ * Internal Webex SDK interfaces needed for plugin integration.
+ * @internal
+ * @ignore
+ */
+/**
+ * Interface representing the WebexSDK core functionality.
+ * @interface WebexSDK
+ * @public
+ * @example
+ * const sdk: WebexSDK = ...;
+ * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });
+ * @ignore
+ */
+/**
+ * An interface for the `ContactCenter` class.
+ * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.
+ * @public
+ * @example
+ * const cc: IContactCenter = ...;
+ * cc.register().then(profile => { ... });
+ * @ignore
+ */
+/**
+ * Generic HTTP response structure.
+ * @public
+ * @example
+ * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };
+ * @ignore
+ */
+/**
+ * Supported login options for agent authentication.
+ * @public
+ * @example
+ * const option: LoginOption = LoginOption.AGENT_DN;
+ * @ignore
+ */
+const LoginOption = exports.LoginOption = {
+  /** Login using agent's direct number */
+  AGENT_DN: 'AGENT_DN',
+  /** Login using an extension number */
+  EXTENSION: 'EXTENSION',
+  /** Login using browser WebRTC capabilities */
+  BROWSER: 'BROWSER'
+};
+
+/**
+ * Union type of login options.
+ * @public
+ * @example
+ * function login(option: LoginOption) { ... }
+ * @ignore
+ */
+
+/**
+ * Request payload for subscribing to the contact center websocket.
+ * @public
+ * @example
+ * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };
+ * @ignore
+ */
+
+/**
+ * Represents the response from getListOfTeams method.
+ * Teams are groups of agents that can be managed together.
+ * @public
+ * @example
+ * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };
+ * @ignore
+ */
+
+/**
+ * Represents the request to perform agent login.
+ * @public
+ * @example
+ * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };
+ */
+
+/**
+ * Represents the request to update agent profile settings.
+ * @public
+ * @example
+ * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };
+ */
+
+/**
+ * Union type for all possible request body types.
+ * @internal
+ * @ignore
+ */
+
+/**
+ * Represents the options to fetch buddy agents for the logged in agent.
+ * Buddy agents are other agents who can be consulted or transfered to.
+ * @public
+ * @example
+ * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };
+ * @ignore
+ */
+
+/**
+ * Generic error structure for Contact Center SDK errors.
+ * Contains detailed information about the error context.
+ * @public
+ * @example
+ * const err: GenericError = new Error('Failed');
+ * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };
+ * @ignore
+ */
+
+/**
+ * Response type for station login operations.
+ * Either a success response with agent details or an error.
+ * @public
+ * @example
+ * function handleLogin(resp: StationLoginResponse) { ... }
+ */
+
+/**
+ * Response type for station logout operations.
+ * Either a success response with logout details or an error.
+ * @public
+ * @example
+ * function handleLogout(resp: StationLogoutResponse) { ... }
+ */
+
+/**
+ * Response type for station relogin operations.
+ * Either a success response with relogin details or an error.
+ * @public
+ * @example
+ * function handleReLogin(resp: StationReLoginResponse) { ... }
+ * @ignore
+ */
+
+/**
+ * Response type for agent state change operations.
+ * Either a success response with state change details or an error.
+ * @public
+ * @example
+ * function handleStateChange(resp: SetStateResponse) { ... }
+ * @ignore
+ */
+
+/**
+ * Response type for buddy agents query operations.
+ * Either a success response with list of buddy agents or an error.
+ * @public
+ * @example
+ * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }
+ */
+
+/**
+ * Response type for device type update operations.
+ * Either a success response with update confirmation or an error.
+ * @public
+ * @example
+ * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }
+ */
+//# sourceMappingURL=types.js.map

package/dist/types.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {Profile} from './services/config/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transfered to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n * @ignore\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents.\n   * Determines which channel capability the returned agents must have.\n   */\n  mediaType: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n};\n\n/**\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | 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package/dist/webex-config.js

@@ -0,0 +1,60 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _webexCore = require("@webex/webex-core");
+/**
+ * Default Webex SDK configuration for Contact Center integration.
+ *
+ * @public
+ * @example
+ * import webexConfig from './webex-config';
+ * const hydraUrl = webexConfig.hydra;
+ */
+var _default = exports.default = {
+  /**
+   * URL for the Hydra API service.
+   * @type {string}
+   * @public
+   * @default process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1'
+   */
+  hydra: process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1',
+  /**
+   * Alias for the Hydra API service URL.
+   * @type {string}
+   * @public
+   * @default process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1'
+   */
+  hydraServiceUrl: process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1',
+  /**
+   * Credentials configuration (empty by default).
+   * @type {object}
+   * @public
+   */
+  credentials: {},
+  /**
+   * Device configuration options.
+   * @type {object}
+   * @public
+   * @property {boolean} validateDomains - Whether to validate device domains.
+   * @property {boolean} ephemeral - Whether the device is ephemeral.
+   */
+  device: {
+    validateDomains: true,
+    ephemeral: true
+  },
+  /**
+   * Storage configuration for the SDK.
+   * @type {object}
+   * @public
+   * @property {typeof MemoryStoreAdapter} boundedAdapter - Adapter for bounded storage.
+   * @property {typeof MemoryStoreAdapter} unboundedAdapter - Adapter for unbounded storage.
+   */
+  storage: {
+    boundedAdapter: _webexCore.MemoryStoreAdapter,
+    unboundedAdapter: _webexCore.MemoryStoreAdapter
+  }
+};
+//# sourceMappingURL=webex-config.js.map

package/dist/webex-config.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_webexCore","require","_default","exports","default","hydra","process","env","HYDRA_SERVICE_URL","hydraServiceUrl","credentials","device","validateDomains","ephemeral","storage","boundedAdapter","MemoryStoreAdapter","unboundedAdapter"],"sources":["webex-config.ts"],"sourcesContent":["import {MemoryStoreAdapter} from '@webex/webex-core';\n\n/**\n * Default Webex SDK configuration for Contact Center integration.\n *\n * @public\n * @example\n * import webexConfig from './webex-config';\n * const hydraUrl = webexConfig.hydra;\n */\nexport default {\n  /**\n   * URL for the Hydra API service.\n   * @type {string}\n   * @public\n   * @default process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1'\n   */\n  hydra: process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1',\n  /**\n   * Alias for the Hydra API service URL.\n   * @type {string}\n   * @public\n   * @default process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1'\n   */\n  hydraServiceUrl: process.env.HYDRA_SERVICE_URL || 'https://api.ciscospark.com/v1',\n  /**\n   * Credentials configuration (empty by default).\n   * @type {object}\n   * @public\n   */\n  credentials: {},\n  /**\n   * Device configuration options.\n   * @type {object}\n   * @public\n   * @property {boolean} validateDomains - Whether to validate device domains.\n   * @property {boolean} ephemeral - Whether the device is ephemeral.\n   */\n  device: {\n    validateDomains: true,\n    ephemeral: true,\n  },\n  /**\n   * Storage configuration for the SDK.\n   * @type {object}\n   * @public\n   * @property {typeof MemoryStoreAdapter} boundedAdapter - Adapter for bounded storage.\n   * @property {typeof MemoryStoreAdapter} unboundedAdapter - Adapter for unbounded storage.\n   */\n  storage: {\n    boundedAdapter: MemoryStoreAdapter,\n    unboundedAdapter: MemoryStoreAdapter,\n  },\n};\n"],"mappings":";;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAAAC,QAAA,GAAAC,OAAA,CAAAC,OAAA,GAQe;EACb;AACF;AACA;AACA;AACA;AACA;EACEC,KAAK,EAAEC,OAAO,CAACC,GAAG,CAACC,iBAAiB,IAAI,+BAA+B;EACvE;AACF;AACA;AACA;AACA;AACA;EACEC,eAAe,EAAEH,OAAO,CAACC,GAAG,CAACC,iBAAiB,IAAI,+BAA+B;EACjF;AACF;AACA;AACA;AACA;EACEE,WAAW,EAAE,CAAC,CAAC;EACf;AACF;AACA;AACA;AACA;AACA;AACA;EACEC,MAAM,EAAE;IACNC,eAAe,EAAE,IAAI;IACrBC,SAAS,EAAE;EACb,CAAC;EACD;AACF;AACA;AACA;AACA;AACA;AACA;EACEC,OAAO,EAAE;IACPC,cAAc,EAAEC,6BAAkB;IAClCC,gBAAgB,EAAED;EACpB;AACF,CAAC"}

package/dist/webex.js

@@ -0,0 +1,99 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _merge = _interopRequireDefault(require("lodash/merge"));
+var _webexCore = _interopRequireDefault(require("@webex/webex-core"));
+var _safeBuffer = require("safe-buffer");
+require("@webex/plugin-authorization");
+require("@webex/internal-plugin-mercury");
+require("@webex/plugin-logger");
+require("@webex/internal-plugin-support");
+require("./index");
+var _webexConfig = _interopRequireDefault(require("./webex-config"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+/**
+ * Ensures global Buffer is defined, which is required for SDK functionality in some environments.
+ * @ignore
+ */
+if (!global.Buffer) {
+  global.Buffer = _safeBuffer.Buffer;
+}
+
+/**
+ * Webex SDK class extended from the core SDK.
+ * Includes custom configuration and plugin registration for CC (Contact Center) use cases.
+ * @ignore
+ */
+const Webex = _webexCore.default.extend({
+  webex: true,
+  version: `0.0.0-next.1`
+});
+
+/**
+ * Initializes a new Webex instance with merged configuration.
+ *
+ * @param {Object} [attrs={}] - Initialization attributes.
+ * @param {Object} [attrs.config] - Optional custom config to override defaults.
+ * @param {Object} [attrs.config.logger] - Logging configuration.
+ * @param {string} [attrs.config.logger.level='info'] - Logging level (e.g., 'debug', 'info').
+ * @param {string} [attrs.config.logger.bufferLogLevel='log'] - Log buffering level for log uploads.
+ * @param {Object} [attrs.config.cc] - Contact Center (CC) specific configurations.
+ * @param {boolean} [attrs.config.cc.allowMultiLogin=false] - Whether to allow multiple logins.
+ * @param {boolean} [attrs.config.cc.allowAutomatedRelogin=true] - Whether to allow automated re-login.
+ * @param {string} [attrs.config.cc.clientType='WebexCCSDK'] - Type of the client.
+ * @param {boolean} [attrs.config.cc.isKeepAliveEnabled=false] - Whether to enable keep-alive functionality.
+ * @param {boolean} [attrs.config.cc.force=true] - Whether to force specific CC configurations.
+ * @param {Object} [attrs.config.cc.metrics] - Metrics configuration for CC.
+ * @param {string} [attrs.config.cc.metrics.clientName='WEBEX_JS_SDK'] - Metrics client name.
+ * @param {string} [attrs.config.cc.metrics.clientType='WebexCCSDK'] - Metrics client type.
+ * @returns {Webex} A new Webex instance.
+ *
+ * @see {@link https://developer.webex.com/meeting/docs/sdks/webex-meetings-sdk-web-quickstart#webex-object-attribute-reference} - Webex Object Attribute Reference for SDK Configuration.
+ *
+ * This configuration merges the default `webex-config` with any custom configuration provided as `attrs.config`.
+ * The merged configuration governs various SDK behaviors, such as authorization, logging, and CC-specific settings.
+ *
+ * @example <caption>Basic Usage</caption>
+ * import Webex from '@webex/contact-center';
+ *
+ * // Initialize Webex SDK with default configuration
+ * const webex = Webex.init();
+ *
+ * @example <caption>Custom Configuration</caption>
+ * import Webex from '@webex/contact-center';
+ *
+ * const customConfig = {
+ *   logger: {
+ *     level: 'debug', // Enable debug logging
+ *     bufferLogLevel: 'log', // Used for upload logs
+ *   },
+ *   credentials: {
+ *     client_id: 'your-client-id', // Replace with your Webex application's client ID
+ *     client_secret: 'your-client-secret', // Replace with your Webex application's client secret
+ *     redirect_uri: 'https://your-redirect-uri', // Replace with your app's redirect URI
+ *   },
+ *   cc: {
+ *     allowMultiLogin: false, // Disallow multiple logins
+ *     allowAutomatedRelogin: true, // Enable automated re-login
+ *     clientType: 'WebexCCSDK', // Specify the Contact Center client type
+ *     isKeepAliveEnabled: false, // Disable keep-alive functionality
+ *     force: true, // Force CC-specific configurations
+ *     metrics: {
+ *       clientName: 'WEBEX_JS_SDK', // Metrics client name
+ *       clientType: 'WebexCCSDK', // Metrics client type
+ *     },
+ *   },
+ * };
+ *
+ * // Initialize Webex SDK with custom configuration
+ * const webex = Webex.init({ config: customConfig });
+ */
+Webex.init = function init(attrs = {}) {
+  attrs.config = (0, _merge.default)({}, _webexConfig.default, attrs.config);
+  return new Webex(attrs);
+};
+var _default = exports.default = Webex;
+//# sourceMappingURL=webex.js.map

package/dist/webex.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_merge","_interopRequireDefault","require","_webexCore","_safeBuffer","_webexConfig","obj","__esModule","default","global","Buffer","Webex","WebexCore","extend","webex","version","init","attrs","config","merge","_default","exports"],"sources":["webex.js"],"sourcesContent":["import merge from 'lodash/merge';\nimport WebexCore from '@webex/webex-core';\nimport {Buffer} from 'safe-buffer';\nimport '@webex/plugin-authorization';\nimport '@webex/internal-plugin-mercury';\nimport '@webex/plugin-logger';\nimport '@webex/internal-plugin-support';\n\nimport './index';\n\nimport config from './webex-config';\n\n/**\n * Ensures global Buffer is defined, which is required for SDK functionality in some environments.\n * @ignore\n */\nif (!global.Buffer) {\n  global.Buffer = Buffer;\n}\n\n/**\n * Webex SDK class extended from the core SDK.\n * Includes custom configuration and plugin registration for CC (Contact Center) use cases.\n * @ignore\n */\nconst Webex = WebexCore.extend({\n  webex: true,\n  version: PACKAGE_VERSION,\n});\n\n/**\n * Initializes a new Webex instance with merged configuration.\n *\n * @param {Object} [attrs={}] - Initialization attributes.\n * @param {Object} [attrs.config] - Optional custom config to override defaults.\n * @param {Object} [attrs.config.logger] - Logging configuration.\n * @param {string} [attrs.config.logger.level='info'] - Logging level (e.g., 'debug', 'info').\n * @param {string} [attrs.config.logger.bufferLogLevel='log'] - Log buffering level for log uploads.\n * @param {Object} [attrs.config.cc] - Contact Center (CC) specific configurations.\n * @param {boolean} [attrs.config.cc.allowMultiLogin=false] - Whether to allow multiple logins.\n * @param {boolean} [attrs.config.cc.allowAutomatedRelogin=true] - Whether to allow automated re-login.\n * @param {string} [attrs.config.cc.clientType='WebexCCSDK'] - Type of the client.\n * @param {boolean} [attrs.config.cc.isKeepAliveEnabled=false] - Whether to enable keep-alive functionality.\n * @param {boolean} [attrs.config.cc.force=true] - Whether to force specific CC configurations.\n * @param {Object} [attrs.config.cc.metrics] - Metrics configuration for CC.\n * @param {string} [attrs.config.cc.metrics.clientName='WEBEX_JS_SDK'] - Metrics client name.\n * @param {string} [attrs.config.cc.metrics.clientType='WebexCCSDK'] - Metrics client type.\n * @returns {Webex} A new Webex instance.\n *\n * @see {@link https://developer.webex.com/meeting/docs/sdks/webex-meetings-sdk-web-quickstart#webex-object-attribute-reference} - Webex Object Attribute Reference for SDK Configuration.\n *\n * This configuration merges the default `webex-config` with any custom configuration provided as `attrs.config`.\n * The merged configuration governs various SDK behaviors, such as authorization, logging, and CC-specific settings.\n *\n * @example <caption>Basic Usage</caption>\n * import Webex from '@webex/contact-center';\n *\n * // Initialize Webex SDK with default configuration\n * const webex = Webex.init();\n *\n * @example <caption>Custom Configuration</caption>\n * import Webex from '@webex/contact-center';\n *\n * const customConfig = {\n *   logger: {\n *     level: 'debug', // Enable debug logging\n *     bufferLogLevel: 'log', // Used for upload logs\n *   },\n *   credentials: {\n *     client_id: 'your-client-id', // Replace with your Webex application's client ID\n *     client_secret: 'your-client-secret', // Replace with your Webex application's client secret\n *     redirect_uri: 'https://your-redirect-uri', // Replace with your app's redirect URI\n *   },\n *   cc: {\n *     allowMultiLogin: false, // Disallow multiple logins\n *     allowAutomatedRelogin: true, // Enable automated re-login\n *     clientType: 'WebexCCSDK', // Specify the Contact Center client type\n *     isKeepAliveEnabled: false, // Disable keep-alive functionality\n *     force: true, // Force CC-specific configurations\n *     metrics: {\n *       clientName: 'WEBEX_JS_SDK', // Metrics client name\n *       clientType: 'WebexCCSDK', // Metrics client type\n *     },\n *   },\n * };\n *\n * // Initialize Webex SDK with custom configuration\n * const webex = Webex.init({ config: customConfig });\n */\nWebex.init = function init(attrs = {}) {\n  attrs.config = merge({}, config, attrs.config);\n\n  return new Webex(attrs);\n};\n\nexport default Webex;\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,WAAA,GAAAF,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AAEAA,OAAA;AAEA,IAAAG,YAAA,GAAAJ,sBAAA,CAAAC,OAAA;AAAoC,SAAAD,uBAAAK,GAAA,WAAAA,GAAA,IAAAA,GAAA,CAAAC,UAAA,GAAAD,GAAA,KAAAE,OAAA,EAAAF,GAAA;AAEpC;AACA;AACA;AACA;AACA,IAAI,CAACG,MAAM,CAACC,MAAM,EAAE;EAClBD,MAAM,CAACC,MAAM,GAAGA,kBAAM;AACxB;;AAEA;AACA;AACA;AACA;AACA;AACA,MAAMC,KAAK,GAAGC,kBAAS,CAACC,MAAM,CAAC;EAC7BC,KAAK,EAAE,IAAI;EACXC,OAAO;AACT,CAAC,CAAC;;AAEF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACAJ,KAAK,CAACK,IAAI,GAAG,SAASA,IAAIA,CAACC,KAAK,GAAG,CAAC,CAAC,EAAE;EACrCA,KAAK,CAACC,MAAM,GAAG,IAAAC,cAAK,EAAC,CAAC,CAAC,EAAED,oBAAM,EAAED,KAAK,CAACC,MAAM,CAAC;EAE9C,OAAO,IAAIP,KAAK,CAACM,KAAK,CAAC;AACzB,CAAC;AAAC,IAAAG,QAAA,GAAAC,OAAA,CAAAb,OAAA,GAEaG,KAAK"}

package/jest.config.js

@@ -0,0 +1,45 @@
+import config from '@webex/jest-config-legacy';
+
+const jestConfig = {
+  rootDir: './',
+  testPathIgnorePatterns: ['/node_modules/', '/dist/'],
+  testResultsProcessor: 'jest-junit',
+  transformIgnorePatterns: [
+    '/node_modules/(?!(uuid)/)', // Transform `uuid` using Babel
+  ],
+  // Clear mocks in between tests by default
+  clearMocks: true,
+  collectCoverage: true,
+  coverageThreshold: {
+    global: {
+      lines: 85,
+      functions: 85,
+      branches: 85,
+      statements: 85,
+    },
+  },
+  coverageDirectory: 'coverage',
+  coverageReporters: ['clover', 'json', 'lcov'],
+  reporters: [
+    'default',
+    [
+      'jest-junit',
+      {
+        outputDirectory: 'coverage/junit',
+        outputName: 'coverage-junit.xml',
+        classNameTemplate: '{classname}',
+        titleTemplate: '{title}',
+      },
+    ],
+    [
+      'jest-html-reporters',
+      {
+        publicPath: './coverage',
+        filename: 'jest-report.html',
+        openReport: false,
+      },
+    ],
+  ],
+};
+
+export default {...config, ...jestConfig};

package/package.json

@@ -0,0 +1,83 @@
+{
+  "name": "@webex/contact-center",
+  "description": "This package provides a set of APIs to perform various operations for the Agent flow within Webex Contact Center",
+  "license": "Cisco's General Terms (https://www.cisco.com/site/us/en/about/legal/contract-experience/index.html)",
+  "contributors": [
+    "Adhwaith Menon <adhmenon@cisco.com>",
+    "Bharath Balan <bhabalan@cisco.com>",
+    "Kesava Krishnan Madavan <kmadavan@cisco.com>",
+    "Priya Kesari <pkesari@cisco.com>",
+    "Rajesh Kumar <rarajes2@cisco.com>",
+    "Ravi Chandra Sekhar Sarika <rsarika@cisco.com>",
+    "Shreyas Sharma <shreysh2@cisco.com>",
+    "Sreekanth Narayanan <sreenara@cisco.com>"
+  ],
+  "main": "dist/webex.js",
+  "types": "./dist/types/index.d.ts",
+  "devMain": "src/index.ts",
+  "exports": {
+    ".": {
+      "import": "./dist/webex.js",
+      "require": "./dist/webex.js",
+      "types": "./dist/types/index.d.ts"
+    },
+    "./package": "./package.json"
+  },
+  "repository": {
+    "type": "git",
+    "url": "https://github.com/webex/webex-js-sdk.git",
+    "directory": "packages/@webex/contact-center"
+  },
+  "engines": {
+    "node": ">=20.x"
+  },
+  "scripts": {
+    "build:src": "webex-legacy-tools build -dest \"./dist\" -src \"./src\" -js -ts -maps && yarn build",
+    "build": " yarn workspace @webex/calling run build:src && yarn run -T tsc --declaration true --declarationDir ./dist/types",
+    "fix:lint": "eslint 'src/**/*.ts' --fix",
+    "build:docs": "typedoc --out ../../../docs/wxcc",
+    "fix:prettier": "prettier \"src/**/*.ts\" --write",
+    "prebuild": "rimraf dist",
+    "test": "yarn test:style && yarn test:unit",
+    "test:style": "eslint 'src/**/*.ts'",
+    "test:unit": "webex-legacy-tools test --unit --runner jest",
+    "deploy:npm": "yarn npm publish"
+  },
+  "dependencies": {
+    "@types/platform": "1.3.4",
+    "@webex/calling": "3.8.1-next.22",
+    "@webex/internal-plugin-mercury": "3.8.1-next.11",
+    "@webex/internal-plugin-metrics": "3.8.1-next.11",
+    "@webex/internal-plugin-support": "3.8.1-next.13",
+    "@webex/plugin-authorization": "3.8.1-next.11",
+    "@webex/plugin-logger": "3.8.1-next.11",
+    "@webex/webex-core": "3.8.1-next.11",
+    "jest-html-reporters": "3.0.11",
+    "lodash": "^4.17.21"
+  },
+  "devDependencies": {
+    "@babel/preset-typescript": "7.22.11",
+    "@types/jest": "27.4.1",
+    "@typescript-eslint/eslint-plugin": "5.38.1",
+    "@typescript-eslint/parser": "5.38.1",
+    "@webex/babel-config-legacy": "0.0.0",
+    "@webex/eslint-config-legacy": "0.0.0",
+    "@webex/jest-config-legacy": "0.0.0",
+    "@webex/legacy-tools": "0.0.0",
+    "@webex/test-helper-mock-webex": "3.8.1-next.11",
+    "eslint": "^8.24.0",
+    "eslint-config-airbnb-base": "15.0.0",
+    "eslint-config-prettier": "8.3.0",
+    "eslint-import-resolver-typescript": "2.4.0",
+    "eslint-plugin-import": "2.25.3",
+    "eslint-plugin-jsdoc": "38.0.4",
+    "eslint-plugin-prettier": "4.0.0",
+    "eslint-plugin-tsdoc": "0.2.14",
+    "jest": "27.5.1",
+    "jest-junit": "13.0.0",
+    "prettier": "2.5.1",
+    "typedoc": "^0.25.0",
+    "typescript": "4.9.5"
+  },
+  "version": "0.0.0-next.1"
+}