@webex/contact-center 0.0.0-next.1

package/dist/types/services/task/constants.d.ts

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+/**
+ * Constants for Task Service
+ * @module @webex/contact-center/services/task/constants
+ * @ignore
+ */
+export declare const TASK_MESSAGE_TYPE = "RoutingMessage";
+export declare const TASK_API = "/v1/tasks/";
+export declare const HOLD = "/hold";
+export declare const UNHOLD = "/unhold";
+export declare const CONSULT = "/consult";
+export declare const CONSULT_ACCEPT = "/consult/accept";
+export declare const CONSULT_END = "/consult/end";
+export declare const TRANSFER = "/transfer";
+export declare const CONSULT_TRANSFER = "/consult/transfer";
+export declare const PAUSE = "/record/pause";
+export declare const RESUME = "/record/resume";
+export declare const WRAPUP = "/wrapup";
+export declare const END = "/end";
+export declare const TASK_MANAGER_FILE = "taskManager";
+export declare const TASK_FILE = "task";
+export declare const METHODS: {
+    ACCEPT: string;
+    TOGGLE_MUTE: string;
+    DECLINE: string;
+    HOLD: string;
+    RESUME: string;
+    END: string;
+    WRAPUP: string;
+    PAUSE_RECORDING: string;
+    RESUME_RECORDING: string;
+    CONSULT: string;
+    END_CONSULT: string;
+    TRANSFER: string;
+    CONSULT_TRANSFER: string;
+    UPDATE_TASK_DATA: string;
+    RECONCILE_DATA: string;
+    HANDLE_INCOMING_WEB_CALL: string;
+    REGISTER_TASK_LISTENERS: string;
+    REMOVE_TASK_FROM_COLLECTION: string;
+    HANDLE_TASK_CLEANUP: string;
+    GET_TASK: string;
+    GET_ALL_TASKS: string;
+    GET_TASK_MANAGER: string;
+    SETUP_AUTO_WRAPUP_TIMER: string;
+    CANCEL_AUTO_WRAPUP_TIMER: string;
+};

package/dist/types/services/task/contact.d.ts

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+import AqmReqs from '../core/aqm-reqs';
+import * as Contact from './types';
+export default function routingContact(aqm: AqmReqs): {
+    accept: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+    }>;
+    hold: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.HoldResumePayload;
+    }>;
+    unHold: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.HoldResumePayload;
+    }>;
+    pauseRecording: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+    }>;
+    resumeRecording: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.ResumeRecordingPayload;
+    }>;
+    consult: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.ConsultPayload;
+    }>;
+    consultEnd: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.ConsultEndPayload;
+    }>;
+    consultAccept: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+    }>;
+    blindTransfer: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.TransferPayLoad;
+    }>;
+    vteamTransfer: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.TransferPayLoad;
+    }>;
+    consultTransfer: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.ConsultTransferPayLoad;
+    }>;
+    end: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+    }>;
+    wrapup: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.WrapupPayLoad;
+    }>;
+    cancelTask: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+    }>;
+    cancelCtq: import("../core/types").Res<Contact.AgentContact, {
+        interactionId: string;
+        data: Contact.cancelCtq;
+    }>;
+};

package/dist/types/services/task/dialer.d.ts

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+import * as Contact from './types';
+import AqmReqs from '../core/aqm-reqs';
+/**
+ * Returns an object with AQM dialer functions used for outbound contact handling.
+ *
+ * @param {AqmReqs} aqm - An instance of AQM request handler.
+ * @returns {{
+ *   startOutdial: (params: {data: Contact.DialerPayload}) => Promise<any>
+ * }} Object containing methods for outbound dialing.
+ * @ignore
+ */
+export default function aqmDialer(aqm: AqmReqs): {
+    /**
+     * Initiates an outbound contact (outdial) request.
+     *
+     * @param {Object} p - Parameters object.
+     * @param {Contact.DialerPayload} p.data - Payload for the outbound call.
+     * @returns {Promise<any>} A promise that resolves or rejects based on the outbound call response.
+     *
+     * Emits:
+     * - `CC_EVENTS.AGENT_OFFER_CONTACT` on success
+     * - `CC_EVENTS.AGENT_OUTBOUND_FAILED` on failure
+     * @ignore
+     */
+    startOutdial: import("../core/types").Res<Contact.AgentContact, {
+        data: Contact.DialerPayload;
+    }>;
+};