@webex/contact-center 0.0.0-next.1

package/dist/types/services/config/types.d.ts

@@ -0,0 +1,1113 @@
+import * as Agent from '../agent/types';
+/**
+ * Events emitted on task objects
+ * @enum {string}
+ * @private
+ * @ignore
+ */
+export declare const CC_TASK_EVENTS: {
+    /** Event emitted when assigning contact to agent fails */
+    readonly AGENT_CONTACT_ASSIGN_FAILED: "AgentContactAssignFailed";
+    /** Event emitted when agent does not respond to contact offer */
+    readonly AGENT_CONTACT_OFFER_RONA: "AgentOfferContactRona";
+    /** Event emitted when contact is put on hold */
+    readonly AGENT_CONTACT_HELD: "AgentContactHeld";
+    /** Event emitted when putting contact on hold fails */
+    readonly AGENT_CONTACT_HOLD_FAILED: "AgentContactHoldFailed";
+    /** Event emitted when contact is taken off hold */
+    readonly AGENT_CONTACT_UNHELD: "AgentContactUnheld";
+    /** Event emitted when taking contact off hold fails */
+    readonly AGENT_CONTACT_UNHOLD_FAILED: "AgentContactUnHoldFailed";
+    /** Event emitted when consultation is created */
+    readonly AGENT_CONSULT_CREATED: "AgentConsultCreated";
+    /** Event emitted when consultation is offered */
+    readonly AGENT_OFFER_CONSULT: "AgentOfferConsult";
+    /** Event emitted when agent is consulting */
+    readonly AGENT_CONSULTING: "AgentConsulting";
+    /** Event emitted when consultation fails */
+    readonly AGENT_CONSULT_FAILED: "AgentConsultFailed";
+    /** Event emitted when consulting to queue (CTQ) fails */
+    readonly AGENT_CTQ_FAILED: "AgentCtqFailed";
+    /** Event emitted when CTQ is cancelled */
+    readonly AGENT_CTQ_CANCELLED: "AgentCtqCancelled";
+    /** Event emitted when CTQ cancellation fails */
+    readonly AGENT_CTQ_CANCEL_FAILED: "AgentCtqCancelFailed";
+    /** Event emitted when consultation ends */
+    readonly AGENT_CONSULT_ENDED: "AgentConsultEnded";
+    /** Event emitted when ending consultation fails */
+    readonly AGENT_CONSULT_END_FAILED: "AgentConsultEndFailed";
+    /** Event emitted when consultation conference ends */
+    readonly AGENT_CONSULT_CONFERENCE_ENDED: "AgentConsultConferenceEnded";
+    /** Event emitted when contact is blind transferred */
+    readonly AGENT_BLIND_TRANSFERRED: "AgentBlindTransferred";
+    /** Event emitted when blind transfer fails */
+    readonly AGENT_BLIND_TRANSFER_FAILED: "AgentBlindTransferFailed";
+    /** Event emitted when contact is transferred to virtual team */
+    readonly AGENT_VTEAM_TRANSFERRED: "AgentVteamTransferred";
+    /** Event emitted when virtual team transfer fails */
+    readonly AGENT_VTEAM_TRANSFER_FAILED: "AgentVteamTransferFailed";
+    /** Event emitted when consultation transfer is in progress */
+    readonly AGENT_CONSULT_TRANSFERRING: "AgentConsultTransferring";
+    /** Event emitted when consultation transfer completes */
+    readonly AGENT_CONSULT_TRANSFERRED: "AgentConsultTransferred";
+    /** Event emitted when consultation transfer fails */
+    readonly AGENT_CONSULT_TRANSFER_FAILED: "AgentConsultTransferFailed";
+    /** Event emitted when contact recording is paused */
+    readonly CONTACT_RECORDING_PAUSED: "ContactRecordingPaused";
+    /** Event emitted when pausing contact recording fails */
+    readonly CONTACT_RECORDING_PAUSE_FAILED: "ContactRecordingPauseFailed";
+    /** Event emitted when contact recording is resumed */
+    readonly CONTACT_RECORDING_RESUMED: "ContactRecordingResumed";
+    /** Event emitted when resuming contact recording fails */
+    readonly CONTACT_RECORDING_RESUME_FAILED: "ContactRecordingResumeFailed";
+    /** Event emitted when contact ends */
+    readonly CONTACT_ENDED: "ContactEnded";
+    /** Event emitted when ending contact fails */
+    readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed";
+    /** Event emitted when agent enters wrap-up state */
+    readonly AGENT_WRAPUP: "AgentWrapup";
+    /** Event emitted when agent completes wrap-up */
+    readonly AGENT_WRAPPEDUP: "AgentWrappedUp";
+    /** Event emitted when wrap-up fails */
+    readonly AGENT_WRAPUP_FAILED: "AgentWrapupFailed";
+    /** Event emitted when outbound call fails */
+    readonly AGENT_OUTBOUND_FAILED: "AgentOutboundFailed";
+    /** Event emitted for general agent contact events */
+    readonly AGENT_CONTACT: "AgentContact";
+    /** Event emitted when contact is offered to agent */
+    readonly AGENT_OFFER_CONTACT: "AgentOfferContact";
+    /** Event emitted when contact is assigned to agent */
+    readonly AGENT_CONTACT_ASSIGNED: "AgentContactAssigned";
+    /** Event emitted when contact is unassigned from agent */
+    readonly AGENT_CONTACT_UNASSIGNED: "AgentContactUnassigned";
+    /** Event emitted when inviting agent fails */
+    readonly AGENT_INVITE_FAILED: "AgentInviteFailed";
+};
+/**
+ * Events emitted on Contact Center agent operations
+ * @enum {string}
+ * @private
+ * @ignore
+ */
+export declare const CC_AGENT_EVENTS: {
+    /** Welcome event when agent connects to websocket/backend */
+    readonly WELCOME: "Welcome";
+    /** Event emitted when agent re-login is successful */
+    readonly AGENT_RELOGIN_SUCCESS: "AgentReloginSuccess";
+    /** Event emitted when agent re-login fails */
+    readonly AGENT_RELOGIN_FAILED: "AgentReloginFailed";
+    /** Event emitted when agent DN registration completes */
+    readonly AGENT_DN_REGISTERED: "AgentDNRegistered";
+    /** Event emitted when agent initiates logout */
+    readonly AGENT_LOGOUT: "Logout";
+    /** Event emitted when agent logout is successful */
+    readonly AGENT_LOGOUT_SUCCESS: "AgentLogoutSuccess";
+    /** Event emitted when agent logout fails */
+    readonly AGENT_LOGOUT_FAILED: "AgentLogoutFailed";
+    /** Event emitted when agent initiates station login */
+    readonly AGENT_STATION_LOGIN: "StationLogin";
+    /** Event emitted when agent station login is successful */
+    readonly AGENT_STATION_LOGIN_SUCCESS: "AgentStationLoginSuccess";
+    /** Event emitted when agent station login fails */
+    readonly AGENT_STATION_LOGIN_FAILED: "AgentStationLoginFailed";
+    /** Event emitted when agent's state changes */
+    readonly AGENT_STATE_CHANGE: "AgentStateChange";
+    /** Event emitted when multiple logins detected for same agent */
+    readonly AGENT_MULTI_LOGIN: "AGENT_MULTI_LOGIN";
+    /** Event emitted when agent state change is successful */
+    readonly AGENT_STATE_CHANGE_SUCCESS: "AgentStateChangeSuccess";
+    /** Event emitted when agent state change fails */
+    readonly AGENT_STATE_CHANGE_FAILED: "AgentStateChangeFailed";
+    /** Event emitted when requesting buddy agents list */
+    readonly AGENT_BUDDY_AGENTS: "BuddyAgents";
+    /** Event emitted when buddy agents list is successfully retrieved */
+    readonly AGENT_BUDDY_AGENTS_SUCCESS: "BuddyAgents";
+    /** Event emitted when retrieving buddy agents list fails */
+    readonly AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: "BuddyAgentsRetrieveFailed";
+    /** Event emitted when contact is reserved for agent */
+    readonly AGENT_CONTACT_RESERVED: "AgentContactReserved";
+};
+/**
+ * Combined Contact Center events including both agent and task events
+ * @enum {string}
+ * @public
+ */
+export declare const CC_EVENTS: {
+    /** Event emitted when assigning contact to agent fails */
+    readonly AGENT_CONTACT_ASSIGN_FAILED: "AgentContactAssignFailed";
+    /** Event emitted when agent does not respond to contact offer */
+    readonly AGENT_CONTACT_OFFER_RONA: "AgentOfferContactRona";
+    /** Event emitted when contact is put on hold */
+    readonly AGENT_CONTACT_HELD: "AgentContactHeld";
+    /** Event emitted when putting contact on hold fails */
+    readonly AGENT_CONTACT_HOLD_FAILED: "AgentContactHoldFailed";
+    /** Event emitted when contact is taken off hold */
+    readonly AGENT_CONTACT_UNHELD: "AgentContactUnheld";
+    /** Event emitted when taking contact off hold fails */
+    readonly AGENT_CONTACT_UNHOLD_FAILED: "AgentContactUnHoldFailed";
+    /** Event emitted when consultation is created */
+    readonly AGENT_CONSULT_CREATED: "AgentConsultCreated";
+    /** Event emitted when consultation is offered */
+    readonly AGENT_OFFER_CONSULT: "AgentOfferConsult";
+    /** Event emitted when agent is consulting */
+    readonly AGENT_CONSULTING: "AgentConsulting";
+    /** Event emitted when consultation fails */
+    readonly AGENT_CONSULT_FAILED: "AgentConsultFailed";
+    /** Event emitted when consulting to queue (CTQ) fails */
+    readonly AGENT_CTQ_FAILED: "AgentCtqFailed";
+    /** Event emitted when CTQ is cancelled */
+    readonly AGENT_CTQ_CANCELLED: "AgentCtqCancelled";
+    /** Event emitted when CTQ cancellation fails */
+    readonly AGENT_CTQ_CANCEL_FAILED: "AgentCtqCancelFailed";
+    /** Event emitted when consultation ends */
+    readonly AGENT_CONSULT_ENDED: "AgentConsultEnded";
+    /** Event emitted when ending consultation fails */
+    readonly AGENT_CONSULT_END_FAILED: "AgentConsultEndFailed";
+    /** Event emitted when consultation conference ends */
+    readonly AGENT_CONSULT_CONFERENCE_ENDED: "AgentConsultConferenceEnded";
+    /** Event emitted when contact is blind transferred */
+    readonly AGENT_BLIND_TRANSFERRED: "AgentBlindTransferred";
+    /** Event emitted when blind transfer fails */
+    readonly AGENT_BLIND_TRANSFER_FAILED: "AgentBlindTransferFailed";
+    /** Event emitted when contact is transferred to virtual team */
+    readonly AGENT_VTEAM_TRANSFERRED: "AgentVteamTransferred";
+    /** Event emitted when virtual team transfer fails */
+    readonly AGENT_VTEAM_TRANSFER_FAILED: "AgentVteamTransferFailed";
+    /** Event emitted when consultation transfer is in progress */
+    readonly AGENT_CONSULT_TRANSFERRING: "AgentConsultTransferring";
+    /** Event emitted when consultation transfer completes */
+    readonly AGENT_CONSULT_TRANSFERRED: "AgentConsultTransferred";
+    /** Event emitted when consultation transfer fails */
+    readonly AGENT_CONSULT_TRANSFER_FAILED: "AgentConsultTransferFailed";
+    /** Event emitted when contact recording is paused */
+    readonly CONTACT_RECORDING_PAUSED: "ContactRecordingPaused";
+    /** Event emitted when pausing contact recording fails */
+    readonly CONTACT_RECORDING_PAUSE_FAILED: "ContactRecordingPauseFailed";
+    /** Event emitted when contact recording is resumed */
+    readonly CONTACT_RECORDING_RESUMED: "ContactRecordingResumed";
+    /** Event emitted when resuming contact recording fails */
+    readonly CONTACT_RECORDING_RESUME_FAILED: "ContactRecordingResumeFailed";
+    /** Event emitted when contact ends */
+    readonly CONTACT_ENDED: "ContactEnded";
+    /** Event emitted when ending contact fails */
+    readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed";
+    /** Event emitted when agent enters wrap-up state */
+    readonly AGENT_WRAPUP: "AgentWrapup";
+    /** Event emitted when agent completes wrap-up */
+    readonly AGENT_WRAPPEDUP: "AgentWrappedUp";
+    /** Event emitted when wrap-up fails */
+    readonly AGENT_WRAPUP_FAILED: "AgentWrapupFailed";
+    /** Event emitted when outbound call fails */
+    readonly AGENT_OUTBOUND_FAILED: "AgentOutboundFailed";
+    /** Event emitted for general agent contact events */
+    readonly AGENT_CONTACT: "AgentContact";
+    /** Event emitted when contact is offered to agent */
+    readonly AGENT_OFFER_CONTACT: "AgentOfferContact";
+    /** Event emitted when contact is assigned to agent */
+    readonly AGENT_CONTACT_ASSIGNED: "AgentContactAssigned";
+    /** Event emitted when contact is unassigned from agent */
+    readonly AGENT_CONTACT_UNASSIGNED: "AgentContactUnassigned";
+    /** Event emitted when inviting agent fails */
+    readonly AGENT_INVITE_FAILED: "AgentInviteFailed";
+    /** Welcome event when agent connects to websocket/backend */
+    readonly WELCOME: "Welcome";
+    /** Event emitted when agent re-login is successful */
+    readonly AGENT_RELOGIN_SUCCESS: "AgentReloginSuccess";
+    /** Event emitted when agent re-login fails */
+    readonly AGENT_RELOGIN_FAILED: "AgentReloginFailed";
+    /** Event emitted when agent DN registration completes */
+    readonly AGENT_DN_REGISTERED: "AgentDNRegistered";
+    /** Event emitted when agent initiates logout */
+    readonly AGENT_LOGOUT: "Logout";
+    /** Event emitted when agent logout is successful */
+    readonly AGENT_LOGOUT_SUCCESS: "AgentLogoutSuccess";
+    /** Event emitted when agent logout fails */
+    readonly AGENT_LOGOUT_FAILED: "AgentLogoutFailed";
+    /** Event emitted when agent initiates station login */
+    readonly AGENT_STATION_LOGIN: "StationLogin";
+    /** Event emitted when agent station login is successful */
+    readonly AGENT_STATION_LOGIN_SUCCESS: "AgentStationLoginSuccess";
+    /** Event emitted when agent station login fails */
+    readonly AGENT_STATION_LOGIN_FAILED: "AgentStationLoginFailed";
+    /** Event emitted when agent's state changes */
+    readonly AGENT_STATE_CHANGE: "AgentStateChange";
+    /** Event emitted when multiple logins detected for same agent */
+    readonly AGENT_MULTI_LOGIN: "AGENT_MULTI_LOGIN";
+    /** Event emitted when agent state change is successful */
+    readonly AGENT_STATE_CHANGE_SUCCESS: "AgentStateChangeSuccess";
+    /** Event emitted when agent state change fails */
+    readonly AGENT_STATE_CHANGE_FAILED: "AgentStateChangeFailed";
+    /** Event emitted when requesting buddy agents list */
+    readonly AGENT_BUDDY_AGENTS: "BuddyAgents";
+    /** Event emitted when buddy agents list is successfully retrieved */
+    readonly AGENT_BUDDY_AGENTS_SUCCESS: "BuddyAgents";
+    /** Event emitted when retrieving buddy agents list fails */
+    readonly AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: "BuddyAgentsRetrieveFailed";
+    /** Event emitted when contact is reserved for agent */
+    readonly AGENT_CONTACT_RESERVED: "AgentContactReserved";
+};
+/**
+ * Event data received when agent connects to the system
+ * @public
+ */
+export type WelcomeEvent = {
+    /** ID of the agent that connected */
+    agentId: string;
+};
+/**
+ * Response type for welcome events which can be either success or error
+ * @public
+ */
+export type WelcomeResponse = WelcomeEvent | Error;
+/**
+ * Type representing the union of all possible Contact Center events
+ * @public
+ */
+export type CC_EVENTS = Enum<typeof CC_EVENTS>;
+/**
+ * WebSocket event structure for Contact Center events
+ * @public
+ */
+export type WebSocketEvent = {
+    /** Type of the event */
+    type: CC_EVENTS;
+    /** Event payload data */
+    data: WelcomeEvent | Agent.StationLoginSuccess | Agent.LogoutSuccess | Agent.ReloginSuccess | Agent.StateChangeSuccess | Agent.BuddyAgentsSuccess;
+};
+/**
+ * Represents the response from getUserUsingCI method.
+ */
+export type AgentResponse = {
+    /**
+     * ID of the agent.
+     */
+    id: string;
+    /**
+     * The ciUserId of the agent.
+     */
+    ciUserId: string;
+    /**
+     * The first name of the agent.
+     */
+    firstName: string;
+    /**
+     * The last name of the agent.
+     */
+    lastName: string;
+    /**
+     * Identifier for a Desktop Profile.
+     */
+    agentProfileId: string;
+    /**
+     * The email address of the agent.
+     */
+    email: string;
+    /**
+     * Team IDs assigned to the agent.
+     */
+    teamIds: string[];
+    /**
+     * Multimedia profile ID associated with the agent.
+     */
+    multimediaProfileId: string;
+    /**
+     * Skill profile ID of the agent.
+     */
+    skillProfileId: string;
+    /**
+     * Site ID of the agent.
+     */
+    siteId: string;
+    /**
+     * Database ID of the agent.
+     */
+    dbId?: string;
+    /**
+     * The default dialed number of the agent.
+     */
+    defaultDialledNumber?: string;
+};
+/**
+ * Represents the response from getDesktopProfileById method.
+ */
+export type DesktopProfileResponse = {
+    /**
+     * Represents the voice options of an agent.
+     */
+    loginVoiceOptions: LoginOption[];
+    /**
+     * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.
+     */
+    accessWrapUpCode: string;
+    /**
+     * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.
+     */
+    accessIdleCode: string;
+    /**
+     * Wrap-up codes list that the agents can select when they wrap up a contact.
+     */
+    wrapUpCodes: string[];
+    /**
+     * Idle codes list that the agents can select in Agent Desktop.
+     */
+    idleCodes: string[];
+    /**
+     * Dial plan enabled for the agent.
+     */
+    dialPlanEnabled: boolean;
+    /**
+     * Last agent routing enabled for the agent.
+     */
+    lastAgentRouting: boolean;
+    /**
+     * Auto wrap-up allowed.
+     */
+    autoWrapUp: boolean;
+    /**
+     * Auto answer allowed.
+     */
+    autoAnswer: boolean;
+    /**
+     * Auto wrap-up after seconds.
+     */
+    autoWrapAfterSeconds: number;
+    /**
+     * Agent available after outdial.
+     */
+    agentAvailableAfterOutdial: boolean;
+    /**
+     * Allow auto wrap-up extension.
+     */
+    allowAutoWrapUpExtension: boolean;
+    /**
+     * Outdial enabled for the agent.
+     */
+    outdialEnabled: boolean;
+    /**
+     * Outdial entry point ID of the agent.
+     */
+    outdialEntryPointId: string;
+    /**
+     * Outdial ANI ID of the agent.
+     */
+    outdialANIId: string;
+    /**
+     * Consult to queue allowed.
+     */
+    consultToQueue: boolean;
+    /**
+     * Address book ID of the agent.
+     */
+    addressBookId: string;
+    /**
+     * Viewable statistics of the agent.
+     */
+    viewableStatistics: {
+        id: string;
+        agentStats: boolean;
+        accessQueueStats: string;
+        contactServiceQueues: string[];
+        loggedInTeamStats: boolean;
+        accessTeamStats: string;
+        teams: string[];
+    };
+    /**
+     * Agent DN validation of the agent.
+     */
+    agentDNValidation: string;
+    /**
+     * Dial plans of the agent.
+     */
+    dialPlans: string[];
+    /**
+     * Timeout desktop inactivity custom enabled.
+     */
+    timeoutDesktopInactivityCustomEnabled: boolean;
+    /**
+     * Timeout desktop inactivity minutes.
+     */
+    timeoutDesktopInactivityMins: number;
+    /**
+     * Show user details in Microsoft enabled or not.
+     */
+    showUserDetailsMS: boolean;
+    /**
+     * State synchronization in Microsoft enabled or not.
+     */
+    stateSynchronizationMS: boolean;
+    /**
+     * Show user details in Webex enabled or not.
+     */
+    showUserDetailsWebex: boolean;
+    /**
+     * State synchronization in Webex enabled or not.
+     */
+    stateSynchronizationWebex: boolean;
+};
+/**
+ * Response containing multimedia profile configuration for an agent
+ * Defines capabilities across different communication channels
+ * @private
+ */
+export type MultimediaProfileResponse = {
+    /** Organization identifier */
+    organizationId: string;
+    /** Profile identifier */
+    id: string;
+    /** Version number of the profile */
+    version: number;
+    /** Profile name */
+    name: string;
+    /** Profile description */
+    description: string;
+    /** Maximum number of concurrent chat interactions */
+    chat: number;
+    /** Maximum number of concurrent email interactions */
+    email: number;
+    /** Maximum number of concurrent voice interactions */
+    telephony: number;
+    /** Maximum number of concurrent social media interactions */
+    social: number;
+    /** Whether the profile is active */
+    active: boolean;
+    /** Whether channel blending is enabled */
+    blendingModeEnabled: boolean;
+    /** Type of blending mode configuration */
+    blendingMode: string;
+    /** Whether this is the system default profile */
+    systemDefault: boolean;
+    /** Timestamp when profile was created */
+    createdTime: number;
+    /** Timestamp when profile was last updated */
+    lastUpdatedTime: number;
+};
+/**
+ * Response from subscription requests containing WebSocket connection details
+ * @public
+ */
+export type SubscribeResponse = {
+    /** HTTP status code of the response */
+    statusCode: number;
+    /** Response body containing connection details */
+    body: {
+        /** WebSocket URL for real-time updates */
+        webSocketUrl?: string;
+        /** Unique subscription identifier */
+        subscriptionId?: string;
+    };
+    /** Optional status or error message */
+    message: string | null;
+};
+export type AuxCode = {
+    /**
+     * ID of the Auxiliary Code.
+     */
+    id: string;
+    /**
+     * Indicates whether the auxiliary code is active or not.
+     */
+    active: boolean;
+    /**
+     * Indicates whether this is the default code (true) or not (false).
+     */
+    defaultCode: boolean;
+    /**
+     * Indicates whether this is the system default code (true) or not (false).
+     */
+    isSystemCode: boolean;
+    /**
+     * A short description indicating the context of the code.
+     */
+    description: string;
+    /**
+     * Name of the Auxiliary Code.
+     */
+    name: string;
+    /**
+     * Indicates the work type associated with this code.
+     */
+    workTypeCode: string;
+};
+export type ListAuxCodesResponse = {
+    data: AuxCode[];
+    meta: {
+        page: number;
+        pageSize: number;
+        totalPages: number;
+        totalRecords: number;
+    };
+};
+/**
+ * Configuration for a team in the contact center system
+ * @private
+ */
+export type TeamList = {
+    /** Unique identifier for the team */
+    id: string;
+    /** Team name */
+    name: string;
+    /** Type of team (e.g., 'AGENT_BASED') */
+    teamType: string;
+    /** Current status of the team */
+    teamStatus: string;
+    /** Whether the team is active */
+    active: boolean;
+    /** Site identifier where team is located */
+    siteId: string;
+    /** Name of the site */
+    siteName: string;
+    /** Optional multimedia profile ID for team */
+    multiMediaProfileId?: string;
+    /** List of user IDs belonging to team */
+    userIds: string[];
+    /** Whether queue rankings are enabled for team */
+    rankQueuesForTeam: boolean;
+    /** Ordered list of queue rankings */
+    queueRankings: string[];
+    /** Optional database identifier */
+    dbId?: string;
+    /** Optional desktop layout identifier */
+    desktopLayoutId?: string;
+};
+/**
+ * Response type for listing teams with pagination metadata
+ * @private
+ */
+export type ListTeamsResponse = {
+    /** Array of team configurations */
+    data: TeamList[];
+    /** Pagination metadata */
+    meta: {
+        /** Current page number */
+        page: number;
+        /** Number of items per page */
+        pageSize: number;
+        /** Total number of pages */
+        totalPages: number;
+        /** Total number of records */
+        totalRecords: number;
+    };
+};
+/**
+ * Basic organization information in the contact center system
+ * @private
+ * @ignore
+ */
+export type OrgInfo = {
+    /** Tenant identifier */
+    tenantId: string;
+    /** Organization timezone */
+    timezone: string;
+};
+/**
+ * Organization-wide feature settings and configurations
+ * @private
+ */
+export type OrgSettings = {
+    /** Whether WebRTC functionality is enabled */
+    webRtcEnabled: boolean;
+    /** Whether sensitive data masking is enabled */
+    maskSensitiveData: boolean;
+    /** Whether campaign manager features are enabled */
+    campaignManagerEnabled: boolean;
+};
+/**
+ * Contact center site configuration information
+ * @private
+ */
+export type SiteInfo = {
+    /** Unique site identifier */
+    id: string;
+    /** Site name */
+    name: string;
+    /** Whether site is active */
+    active: boolean;
+    /** Multimedia profile ID for site */
+    multimediaProfileId: string;
+    /** Whether this is the system default site */
+    systemDefault: boolean;
+};
+/**
+ * Tenant-level configuration data and settings
+ * @private
+ */
+export type TenantData = {
+    /** Desktop inactivity timeout in minutes */
+    timeoutDesktopInactivityMins: number;
+    /** Whether default DN is enforced */
+    forceDefaultDn: boolean;
+    /** Regex pattern for default DN validation */
+    dnDefaultRegex: string;
+    /** Regex pattern for other DN validation */
+    dnOtherRegex: string;
+    /** Whether privacy shield feature is visible */
+    privacyShieldVisible: boolean;
+    /** Whether outbound dialing is enabled */
+    outdialEnabled: boolean;
+    /** Whether ending calls is enabled */
+    endCallEnabled: boolean;
+    /** Whether ending consultations is enabled */
+    endConsultEnabled: boolean;
+    /** Whether call variables are suppressed */
+    callVariablesSuppressed: boolean;
+    /** Whether desktop inactivity timeout is enabled */
+    timeoutDesktopInactivityEnabled: boolean;
+    /** Lost connection recovery timeout in seconds */
+    lostConnectionRecoveryTimeout: number;
+};
+/**
+ * URL mapping configuration for external integrations
+ * @public
+ */
+export type URLMapping = {
+    id: string;
+    name: string;
+    url: string;
+    links: string[];
+    createdTime: number;
+    lastUpdatedTime: number;
+};
+/**
+ * Constant representing idle code
+ * @public
+ * @ignore
+ */
+export declare const IDLE_CODE = "IDLE_CODE";
+/**
+ * Constant representing wrap up code
+ * @public
+ * @ignore
+ */
+export declare const WRAP_UP_CODE = "WRAP_UP_CODE";
+/**
+ * Type representing the possible auxiliary code types
+ * @public
+ */
+export type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;
+/**
+ * Parameters for querying Contact Center resources
+ * @public
+ */
+export type QueryParams = {
+    /** Page number for pagination */
+    pageNumber?: number;
+    pageSize?: number;
+    attributes?: Array<string>;
+    ids?: Array<string>;
+    queueType?: string;
+    entryPointType?: string;
+    channelType?: string;
+    isActive?: boolean;
+    workTypeCode?: AuxCodeType;
+    names?: Array<string>;
+    sortOrder?: SortOrder;
+    searchQuery?: SearchQuery;
+    defaultCode?: boolean;
+    search?: string;
+    desktopProfileFilter?: boolean;
+};
+/**
+ * Basic entity information used throughout the system
+ * @public
+ */
+export type Entity = {
+    /** Whether this is a system entity */
+    isSystem: boolean;
+    /** Entity name */
+    name: string;
+    /** Unique entity identifier */
+    id: string;
+    /** Whether this is the default entity */
+    isDefault: boolean;
+};
+/**
+ * Dial plan entity definition containing number manipulation rules
+ * @public
+ */
+export type DialPlanEntity = {
+    /** Unique identifier for the dial plan */
+    id: string;
+    /** Regular expression pattern for matching numbers */
+    regularExpression: string;
+    /** Prefix to add to matched numbers */
+    prefix: string;
+    /** Characters to strip from matched numbers */
+    strippedChars: string;
+    /** Name of the dial plan */
+    name: string;
+};
+/**
+ * Complete dial plan configuration for number handling
+ * @public
+ */
+export type DialPlan = {
+    /** Type of dial plan (e.g., 'adhocDial') */
+    type: string;
+    /** List of dial plan entities with transformation rules */
+    dialPlanEntity: {
+        /** Regular expression pattern */
+        regex: string;
+        /** Number prefix */
+        prefix: string;
+        /** Characters to strip */
+        strippedChars: string;
+        /** Entity name */
+        name: string;
+    }[];
+};
+/**
+ * Agent wrap-up codes configuration with pagination metadata
+ * @public
+ */
+export type agentWrapUpCodes = {
+    /** Array of wrap-up code entities */
+    data: Entity[];
+    /** Pagination and navigation metadata */
+    meta: {
+        /** Navigation URLs for pagination */
+        links: {
+            /** URL for first page */
+            first: string;
+            /** URL for last page */
+            last: string;
+            /** URL for next page */
+            next: string;
+            /** URL for current page */
+            self: string;
+        };
+        /** Organization identifier */
+        orgid: string;
+        /** Current page number */
+        page: number;
+        /** Number of items per page */
+        pageSize: number;
+        /** Total number of pages */
+        totalPages: number;
+        /** Total number of records */
+        totalRecords: number;
+    };
+};
+/**
+ * Default wrap-up code configuration for an agent
+ * @public
+ */
+export type agentDefaultWrapupCode = {
+    /** Unique identifier for the wrap-up code */
+    id: string;
+    /** Display name of the wrap-up code */
+    name: string;
+};
+/**
+ * Wrap-up reason configuration used to classify completed interactions
+ * @public
+ */
+export type WrapUpReason = {
+    /** Whether this is a system-defined reason */
+    isSystem: boolean;
+    /** Display name of the reason */
+    name: string;
+    /** Unique identifier */
+    id: string;
+    /** Whether this is the default reason */
+    isDefault: boolean;
+};
+/**
+ * Wrap-up configuration data containing settings and available options
+ * @public
+ */
+export type WrapupData = {
+    /** Wrap-up configuration properties */
+    wrapUpProps: {
+        /** Whether automatic wrap-up is enabled */
+        autoWrapup?: boolean;
+        /** Time in seconds before auto wrap-up triggers */
+        autoWrapupInterval?: number;
+        /** Whether last agent routing is enabled */
+        lastAgentRoute?: boolean;
+        /** List of available wrap-up reasons */
+        wrapUpReasonList: Array<WrapUpReason>;
+        /** List of available wrap-up codes */
+        wrapUpCodesList?: Array<string>;
+        /** Access control for idle codes ('ALL' or 'SPECIFIC') */
+        idleCodesAccess?: 'ALL' | 'SPECIFIC';
+        /** Associated interaction identifier */
+        interactionId?: string;
+        /** Whether cancelling auto wrap-up is allowed */
+        allowCancelAutoWrapup?: boolean;
+    };
+};
+/**
+ * Available login options for voice channel access
+ * 'AGENT_DN' - Login using agent's DN
+ * 'EXTENSION' - Login using extension number
+ * 'BROWSER' - Login using browser-based WebRTC
+ * @public
+ */
+export type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';
+/**
+ * Team configuration information
+ * @public
+ */
+export type Team = {
+    /** Unique team identifier */
+    teamId: string;
+    /** Team display name */
+    teamName: string;
+    /** Optional desktop layout configuration identifier */
+    desktopLayoutId?: string;
+};
+/**
+ * Basic queue configuration information
+ * @public
+ */
+export type Queue = {
+    /** Queue identifier */
+    queueId: string;
+    /** Queue display name */
+    queueName: string;
+};
+/**
+ * URL mappings for external system integrations
+ * @public
+ */
+export type URLMappings = {
+    /** Acqueon API endpoint URL */
+    acqueonApiUrl: string;
+    /** Acqueon console URL */
+    acqueonConsoleUrl: string;
+};
+/**
+ * Comprehensive agent profile configuration in the contact center system
+ * Contains all settings and capabilities for an agent
+ * @public
+ */
+export type Profile = {
+    /** Microsoft Teams integration configuration */
+    microsoftConfig?: {
+        /** Whether to show user details in Teams */
+        showUserDetailsMS?: boolean;
+        /** Whether to sync agent state with Teams */
+        stateSynchronizationMS?: boolean;
+    };
+    /** Webex integration configuration */
+    webexConfig?: {
+        /** Whether to show user details in Webex */
+        showUserDetailsWebex?: boolean;
+        /** Whether to sync agent state with Webex */
+        stateSynchronizationWebex?: boolean;
+    };
+    /** List of teams the agent belongs to */
+    teams: Team[];
+    /** Agent's default dial number */
+    defaultDn: string;
+    dn?: string;
+    /** Whether default DN is enforced at tenant level */
+    forceDefaultDn: boolean;
+    /** Whether default DN is enforced for this agent */
+    forceDefaultDnForAgent: boolean;
+    /** Regex pattern for US phone number validation */
+    regexUS: RegExp | string;
+    /** Regex pattern for international phone number validation */
+    regexOther: RegExp | string;
+    /** Unique identifier for the agent */
+    agentId: string;
+    /** Display name for the agent */
+    agentName: string;
+    /** Email address for the agent */
+    agentMailId: string;
+    /** Agent's profile configuration ID */
+    agentProfileID: string;
+    /** Dial plan configuration for number handling */
+    dialPlan: DialPlan;
+    /** Multimedia profile defining channel capabilities */
+    multimediaProfileId: string;
+    /** Skill profile defining agent competencies */
+    skillProfileId: string;
+    /** Site where agent is located */
+    siteId: string;
+    /** Enterprise-wide identifier */
+    enterpriseId: string;
+    /** Whether privacy shield feature is visible */
+    privacyShieldVisible: boolean;
+    /** Available idle codes */
+    idleCodes: Entity[];
+    /** List of specific idle codes */
+    idleCodesList?: Array<string>;
+    /** Access control for idle codes */
+    idleCodesAccess?: 'ALL' | 'SPECIFIC';
+    /** Available wrap-up codes */
+    wrapupCodes: Entity[];
+    /** Agent-specific wrap-up codes */
+    agentWrapUpCodes?: agentWrapUpCodes;
+    /** Default wrap-up code for agent */
+    agentDefaultWrapUpCode?: agentDefaultWrapupCode;
+    /** Default wrap-up code identifier */
+    defaultWrapupCode: string;
+    /** Wrap-up configuration data */
+    wrapUpData: WrapupData;
+    /** Organization identifier */
+    orgId?: string;
+    /** Whether outbound is enabled at tenant level */
+    isOutboundEnabledForTenant: boolean;
+    /** Whether outbound is enabled for this agent */
+    isOutboundEnabledForAgent: boolean;
+    /** Whether ad-hoc dialing is enabled */
+    isAdhocDialingEnabled: boolean;
+    /** Whether agent becomes available after outdial */
+    isAgentAvailableAfterOutdial: boolean;
+    /** Whether campaign management is enabled */
+    isCampaignManagementEnabled: boolean;
+    /** Outbound entry point */
+    outDialEp: string;
+    /** Whether ending calls is enabled */
+    isEndCallEnabled: boolean;
+    /** Whether ending consultations is enabled */
+    isEndConsultEnabled: boolean;
+    /** Optional lifecycle manager URL */
+    lcmUrl?: string;
+    /** Database identifier for agent */
+    agentDbId: string;
+    /** Optional analyzer identifier for agent */
+    agentAnalyzerId?: string;
+    /** Whether consult to queue is allowed */
+    allowConsultToQueue: boolean;
+    /** Additional campaign manager information */
+    campaignManagerAdditionalInfo?: string;
+    /** Whether personal statistics are enabled */
+    agentPersonalStatsEnabled: boolean;
+    /** Optional address book identifier */
+    addressBookId?: string;
+    /** Optional outbound ANI identifier */
+    outdialANIId?: string;
+    /** Optional analyzer user identifier */
+    analyserUserId?: string;
+    /** Whether call monitoring is enabled */
+    isCallMonitoringEnabled?: boolean;
+    /** Whether mid-call monitoring is enabled */
+    isMidCallMonitoringEnabled?: boolean;
+    /** Whether barge-in functionality is enabled */
+    isBargeInEnabled?: boolean;
+    /** Whether managed teams feature is enabled */
+    isManagedTeamsEnabled?: boolean;
+    /** Whether managed queues feature is enabled */
+    isManagedQueuesEnabled?: boolean;
+    /** Whether sending messages is enabled */
+    isSendMessageEnabled?: boolean;
+    /** Whether agent state changes are enabled */
+    isAgentStateChangeEnabled?: boolean;
+    /** Whether signing out agents is enabled */
+    isSignOutAgentsEnabled?: boolean;
+    /** Integration URL mappings */
+    urlMappings?: URLMappings;
+    /** Whether desktop inactivity timeout is enabled */
+    isTimeoutDesktopInactivityEnabled: boolean;
+    /** Desktop inactivity timeout in minutes */
+    timeoutDesktopInactivityMins?: number;
+    /** Whether analyzer features are enabled */
+    isAnalyzerEnabled?: boolean;
+    /** Tenant timezone */
+    tenantTimezone?: string;
+    /** Available voice login options */
+    loginVoiceOptions?: LoginOption[];
+    /** Current login device type */
+    deviceType?: LoginOption;
+    /** Current team identifier */
+    currentTeamId?: string;
+    /** Whether WebRTC is enabled */
+    webRtcEnabled: boolean;
+    /** Organization-wide idle codes */
+    organizationIdleCodes?: Entity[];
+    /** Whether recording management is enabled */
+    isRecordingManagementEnabled?: boolean;
+    /** Connection recovery timeout in milliseconds */
+    lostConnectionRecoveryTimeout: number;
+    /** Whether sensitive data masking is enabled */
+    maskSensitiveData?: boolean;
+    /** Whether agent is currently logged in */
+    isAgentLoggedIn?: boolean;
+    /** Last auxiliary code ID used for state change */
+    lastStateAuxCodeId?: string;
+    /** Timestamp of last state change */
+    lastStateChangeTimestamp?: number;
+    /** Timestamp of last idle code change */
+    lastIdleCodeChangeTimestamp?: number;
+};
+/**
+ * Contact distribution group configuration for routing logic
+ * @public
+ */
+export type CallDistributionGroup = {
+    /** List of agent groups in this distribution group */
+    agentGroups: {
+        /** Team identifier */
+        teamId: string;
+    }[];
+    /** Distribution order priority */
+    order: number;
+    /** Distribution time duration in seconds */
+    duration: number;
+};
+/**
+ * Comprehensive configuration for a contact service queue
+ * @public
+ */
+export type ContactServiceQueue = {
+    /** Unique identifier for the queue */
+    id: string;
+    /** Queue name */
+    name: string;
+    /** Queue description */
+    description: string;
+    /** Type of queue */
+    queueType: string;
+    /** Whether to check agent availability before routing */
+    checkAgentAvailability: boolean;
+    /** Type of channel this queue handles */
+    channelType: string;
+    /** Service level threshold in seconds */
+    serviceLevelThreshold: number;
+    /** Maximum number of active contacts allowed */
+    maxActiveContacts: number;
+    /** Maximum time contacts can wait in queue (seconds) */
+    maxTimeInQueue: number;
+    /** Default music on hold media file ID */
+    defaultMusicInQueueMediaFileId: string;
+    /** Queue timezone */
+    timezone: string;
+    /** Whether queue is active */
+    active: boolean;
+    /** Whether outbound campaign routing is enabled */
+    outdialCampaignEnabled: boolean;
+    /** Whether monitoring is permitted */
+    monitoringPermitted: boolean;
+    /** Whether parking is permitted */
+    parkingPermitted: boolean;
+    /** Whether recording is permitted */
+    recordingPermitted: boolean;
+    /** Whether recording all calls is permitted */
+    recordingAllCallsPermitted: boolean;
+    /** Whether pausing recordings is permitted */
+    pauseRecordingPermitted: boolean;
+    /** Maximum recording pause duration in seconds */
+    recordingPauseDuration: number;
+    /** Control flow script URL */
+    controlFlowScriptUrl: string;
+    /** IVR requeue URL */
+    ivrRequeueUrl: string;
+    /** Type of routing strategy */
+    routingType: string;
+    /** Queue-specific routing type */
+    queueRoutingType: string;
+    /** Queue skill requirements for routing */
+    queueSkillRequirements: object[];
+    /** Associated agents */
+    agents: object[];
+    /** Call distribution group configurations */
+    callDistributionGroups: CallDistributionGroup[];
+    /** Associated resource links */
+    links: Array<string>;
+    /** Timestamp when queue was created */
+    createdTime: string;
+    /** Timestamp when queue was last updated */
+    lastUpdatedTime: string;
+};