@qualityunit/liveagent-help 0.0.25 → 0.0.26

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-const e="Gérer",t="Agents",s="Administrateurs",n="Propriétaire",o="Connecter",i="WhatsApp",a="Viber",r="Facebook",c="Instagram",u="Twitter",l="Créer",d="Tags",p="Services",m="fusée",g="Terminer",v="vérifier",h="suivant",f="Raccourcis",y="Email",b="Téléphone",T="X",w="YouTube",A="Rapports",k="Personnalisations",N="AI",C="Nouveau",q="Ouvert",L="Reporté",z="Répondu",x="Résolu",P="Fermé",I="Sourire",S={"Getting started":"Pour commencer","Learn the basics":"Apprendre les bases","Add agents":"Ajouter des agents","Add departments":"Ajouter des services","Connect email accounts":"Connecter des comptes e-mail","Connect social media":"Connecter des réseaux sociaux","Connect messaging apps":"Connecter des applications de messagerie","Create contact widget":"Créer un widget de contact","Create call center":"Créer un centre d'appel","Configure customer portal":"Configurer le portail client","Keyboard Shortcuts":"Raccourcis clavier","Improve your CX skills":"Améliorez vos compétences de CX","Contact Us":"Contactez-nous",Manage:e,"Add agent":"Ajouter des agents","Create agent account to complete this step.":"Créez un compte d'agent pour compléter cette étape.","Next, let's further explore Departments and their purpose.":"Ensuite, explorons les services et leur but.","Let's start by creating agent accounts for your colleagues and team members.":"Commençons par créer des comptes d'agents pour vos collègues et membres de l'équipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Les comptes agents peuvent également être attribués à des départements spécifiques en fonction de leur domaine d’expertise, et le logiciel LiveAgent vous permet même de gérer leurs autorisations et leurs rôles. Par exemple, certains agents peuvent uniquement consulter et répondre aux tickets, tandis que d’autres peuvent avoir l’autorité de gérer le contenu de la base de connaissances ou même d’autres agents.","Types of LiveAgent account":"Types de compte LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Par défaut, il existe trois types de compte d'agent dans LiveAgent. Agent, Administrateur et Propriétaire.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Les agents peuvent voir, répondre et gérer les tickets, prendre les chats/appels en direct, écrire et gérer le contenu de la base de connaissances, gérer les contacts, créer leurs propres messages prédéfinis et réponses prédéfinies, gérer leurs propres profils d'agent et consulter leurs propres rapports d'agent.",Admins:s,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Les administrateurs, en plus des autorisations de rôle de l'agent, peuvent gérer les comptes d'autres agents et administrateurs (mais pas le compte du propriétaire), voir tous les rapports, et configurer les paramètres du système.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"En plus des autorisations de l'administrateur, le propriétaire peut également gérer la facturation du compte LiveAgent et les paramètres de paiement.","Manage agents":"Gérer les agents","Need help configuring your agent accounts? Learn more":"Besoin d'aide pour configurer vos comptes d'agent ? En savoir plus","Custom agent roles (paid feature)":"Rôles d'agents personnalisés (fonctionnalité payante)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"En plus des rôles par défaut, vous pouvez établir des rôles d'agent personnalisés et leur accorder des autorisations spécifiques pour répondre à vos besoins opérationnels uniques.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Maintenant que nous avons des agents et des services triés, nous devons établir des canaux de communication.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"L'ajout de services à votre compte LiveAgent peut améliorer considérablement l'efficacité de votre processus d'assistance à la clientèle.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Le but de la création de services est de trier et d'affecter des tickets aux équipes ou agents respectifs les mieux adaptés pour les gérer. Cela améliore non seulement l'efficacité et la productivité du service à la clientèle, mais garantit également que les demandes des clients sont gérées par ceux qui disposent de l'expertise requise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"De plus, les services peuvent fournir des données vitales pour l'analyse et les perspectives, donnant une image claire des domaines qui reçoivent le plus de demandes ou nécessitent plus de ressources pour améliorer le service client. La structure du service aide également à fournir un service plus personnalisé alors que le client interagit avec des spécialistes familiers de leurs préoccupations ou besoins spécifiques.","Manage departments":"Gérer les services","Need help creating or configuring your departments? Learn more":"Besoin d'aide pour créer ou configurer vos services ? En savoir plus","Choose theme":"Choisir un thème",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Commençons par choisir un thème de portail client. Il y a quelques options parmi lesquelles choisir. Vous pouvez utiliser le bouton « Aperçu » pour les voir.",Connect:o,"Connect email accounts to complete this step.":"Connectez des comptes de messagerie pour compléter cette étape.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Commençons par connecter vos comptes de messagerie à LiveAgent, vous permettant de recevoir des e-mails en tant que tickets et d'y répondre de manière transparente.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Deux types de comptes de messagerie doivent être mis en place dans LiveAgent, entrant et sortant. Le même compte de messagerie est souvent utilisé comme compte entrant ou sortant.","Incoming email accounts":"Comptes e-mail entrants","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ces comptes reçoivent les emails de votre client. Chaque email envoyé à ces comptes est importé dans LiveAgent, créant un ticket.","Need help connecting your email accounts? Learn more":"Besoin d'aide pour connecter vos comptes de messagerie ? En savoir plus","Outgoing email accounts":"Comptes e-mail sortants","Your Built-in Email Account":"Votre compte de messagerie intégré","connect email accounts":"connecter des comptes e-mail","Your built-in email address is: ":"Votre adresse email intégrée est : ","Feel free to send a test email to this address and see LiveAgent in action!":"N'hésitez pas à envoyer un email de test à cette adresse et voir LiveAgent en action !","This step requires you to connect any messaging app you prefer.":"Cette étape nécessite que vous connectiez n'importe quelle application de messagerie que vous préférez.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Maintenant, présentons un autre aspect essentiel de notre outil : la gamme variée de widgets de contact que LiveAgent offre pour votre commodité.","Connect Messaging apps":"Connecter des applications de messagerie","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecter ces plateformes de messagerie à LiveAgent vous permet de répondre à vos clients depuis une seule plateforme, éliminant la nécessité de basculer en permanence entre différentes applications ou comptes.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Lier vos comptes WhatsApp à LiveAgent transformera tous les messages WhatsApp entrants en tickets au sein du système. Cela permet à vos agents de répondre facilement et efficacement à chaque requête reçue par WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Besoin d'aide pour connecter vos comptes WhatsApp ? En savoir plus",Viber:a,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"En intégrant vos comptes Viber avec LiveAgent, tous les messages Viber entrants sont systématiquement convertis en tickets individuels au sein de la plateforme. Cela permet à vos agents de répondre rapidement et sans effort à chaque demande de client reçue via Viber.","Need help connecting your Viber accounts? Learn more":"Besoin d'aide pour connecter vos comptes Viber ? En savoir plus",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Facebook et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Facebook accounts? Learn more":"Besoin d'aide pour connecter vos comptes Facebook ? En savoir plus",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Besoin d'aide pour connecter vos comptes Instagram ? En savoir plus",Twitter:u,"Connecting social media account is needed to finalize this step.":"La connexion au compte de réseaux sociaux est nécessaire pour finaliser cette étape.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Et que diriez-vous de connecter des comptes WhatsApp ou Viber ? Avec LiveAgent, nous vous couvrons!","Connect your social media accounts":"Connectez vos comptes de reseaux sociaux","connect social media":"connecter les réseaux sociaux","Integration possibilities with many VoIP providers worldwide":"Possibilités d'intégration avec de nombreux fournisseurs VoIP dans le monde entier","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si votre fournisseur n'est pas sur la liste, la méthode générale d'intégration peut toujours être utilisée, mais n'hésitez pas à nous le faire savoir ! Nous ferons de notre mieux pour les ajouter.","Unlimited call recording":"Enregistrement d'appel illimité","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Grâce à des enregistrements d'appel illimités, vous pouvez capturer chaque interaction téléphonique, fournissant une ressource précieuse pour l'assurance de la qualité et la formation continue des agents.","IVR (interactive voice response)":"IVR (réponse vocale interactive)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Cette fonction vous permet de diffuser des messages d'accueil personnalisés ou des enregistrements informatifs afin de susciter l'intérêt des appelants. Elle offre des options de collecte de données pendant l'interaction de l'appel et permet aux appelants d'interagir par le biais d'une signalisation par touches. Les appelants peuvent déclencher diverses actions en appuyant sur des numéros, par exemple être dirigés vers l'agent ou le service approprié ou demander à être rappelés.","Call Devices":"Périphériques d'appel","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si vous préférez ne pas gérer les appels par le biais du navigateur de votre PC, vous pouvez relier de manière transparente un téléphone matériel externe à LiveAgent. Cette fonction vous permet de passer des appels ou d'y répondre facilement, offrant ainsi une méthode alternative de gestion des interactions téléphoniques qui vous convient le mieux.","Mobile apps":"Applications mobiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pour vous offrir une commodité supplémentaire, nous proposons des applications mobiles gratuites pour les plateformes Android et iOS. Ces applications vous permettent de gérer vos appels téléphoniques LiveAgent en toute simplicité.","Call queue":"File d'attente des appels","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Notre fonctionnalité de file d'attente d'appels garantit qu'aucun appel n'est manqué même lorsque tous les agents sont occupés. Les appels entrants entrent dans une file d'attente et attendent leur tour jusqu'à ce que le prochain agent disponible puisse prendre l'appel.","Create a call center":"Créer un centre d'appel","To complete this step, connect your phone number from VoIP.":"Pour compléter cette étape, connectez votre numéro de téléphone depuis VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent fournit une solution de centre d'appels intégrée qui vous permet de recevoir, de répondre et d'enregistrer des appels téléphoniques en tant que tickets. Ainsi, en quelques étapes, vous pouvez transformer votre service d'assistance en un centre d'appels dynamique, éliminant le besoin de solutions d'appel tierces.","What we offer?":"Que proposons-nous?","warning icon":"icône d'avertissement","What do you need?":"De quoi avez-vous besoin ?","Connect it with your LiveAgent account":"Connectez-le à votre compte LiveAgent","Call center":"Centre d'appels","Need help setting up your Call center? Learn more":"Besoin d'aide pour configurer votre centre d'appels ? En savoir plus","Chat buttons":"Boutons de discussion","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ils sont facilement personnalisables et permettent à vos clients d'initier instantanément un chat en direct avec vos agents depuis votre page Web. Il y a de nombreux types et designs prédéfinis disponibles. Assurez-vous de les vérifier !","Need help setting up your Chat Buttons? Learn more":"Besoin d'aide pour configurer vos boutons de chat ? En savoir plus","Chat invitations":"Invitations au chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Informez vos clients de façon proactive en envoyant des invitations de chat automatisées en fonction de critères spécifiques, comme les pages visitées ou le temps passé sur une page.","Need help setting up your Chat Invitations? Learn more":"Besoin d'aide pour configurer vos invitations de chat ? En savoir plus","Contact forms":"Formulaires de contact","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ce widget permet aux clients d'envoyer rapidement leurs demandes ou commentaires en tant que tickets directement depuis votre page Web en cliquant simplement sur un bouton ou en remplissant un formulaire dans la page.","Need help setting up your Contact Forms? Learn more":"Besoin d'aide pour configurer vos formulaires de contact ? En savoir plus","Call buttons":"Bouton d’appel","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ces boutons simples permettent à vos clients de démarrer un appel à partir de leur navigateur Web avec un agent disponible de votre équipe dans LiveAgent.","Need help setting up your Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel ? En savoir plus","Video call buttons":"Boutons d'appel vidéo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Comme son nom l'indique, ce bouton offre l'opportunité d'une interaction en face à face, permettant aux clients et aux agents de se connecter de manière encore plus personnelle.","Need help setting up your Video Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel vidéo ? En savoir plus","You can finish this step by creating any contact widget.":"Vous pouvez terminer cette étape en créant n'importe quel widget de contact.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Saviez-vous qu'avec LiveAgent, vous êtes également en mesure de gérer les appels téléphoniques ?","Create contact widgets for your website":"Créez des widgets de contact pour votre site web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fournit divers widgets de contact qui visent à améliorer votre expérience interactive de service client et à rationaliser la communication. Chacun de ces widgets offre un chemin unique pour se connecter avec les clients, en améliorant leur expérience et en améliorant la performance de votre service à la clientèle.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Déjà familiarisé avec les fondamentaux de LiveAgent ? Passons à l'installation.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Maintenant que vous avez compris les fondamentaux, il est temps de commencer à configurer le logiciel.","How does LiveAgent work?":"Comment LiveAgent fonctionne-t-il?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Le logiciel de centre d'assistance LiveAgent est un outil de service client qui permet de gérer et de rationaliser les interactions avec les clients à travers plusieurs canaux tels que les e-mails, le chat en direct, les appels téléphoniques et les réseaux sociaux.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Le logiciel trie automatiquement les requêtes des clients entrants dans les tickets et les assigne au service ou à l'agent approprié en utilisant des règles prédéfinies. Il fournit une boîte de réception unique et partagée où les agents peuvent accéder à toutes les demandes des clients et y répondre. LiveAgent offre également des fonctionnalités telles que les règles d'automatisation, le SLA, les rapports, l'analyse et une base de connaissances qui facilite le libre-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En substance, LiveAgent améliore l'efficacité de votre service client et veille à ce que toutes les communications avec les clients soient traitées de manière opportune et organisée.","LiveAgent in a nutshell":"LiveAgent en quelques mots","What is a ticket?":"Qu'est-ce qu'un ticket ?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de centre d'assistance est un enregistrement numérique de la demande d'assistance ou d'aide du client. Ce ticket contient toutes les informations pertinentes sur le problème ou la requête du client, y compris leurs coordonnées. la nature du problème, et toutes les interactions qui ont été faites avec le client concernant le problème. Le ticket peut provenir de diverses sources telles que les e-mails, les appels téléphoniques, les chats en direct ou les messages sur les réseaux sociaux.",Tags:d,Departments:p,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agent est un membre de votre équipe de support qui interagit directement avec vos clients pour résoudre leurs requêtes ou problèmes. Ils sont essentiellement les utilisateurs du logiciel LiveAgent de votre compte LiveAgent, chargés de répondre aux demandes des clients qui arrivent sous forme de tickets.","Let's start":"Commençons",rocket:m,Finish:g,"Redo unfinished steps":"Refaire les étapes inachevées",check:v,next:h,"heading icon":"icône d'en-tête","Skip this step":"Passer cette étape","You are all set":"Vous êtes prêt","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Vous avez réussi à compléter toutes les étapes de configuration de votre logiciel d'assistance LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Si vous avez besoin d'aide ou si vous avez des questions, notre support est accessible en un clic. N'hésitez pas à ","reach out":"nous contacter",Shortcuts:f,"Check out shortcuts":"Découvrez les raccourcis","Discover the secrets of LiveAgent":"Découvrez les secrets de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Et pour ceux qui sont impatients de plonger plus profondément et de vraiment maîtriser LiveAgent, nous avons rassemblé une collection d'articles pratiques et de guides couvrant un large éventail de sujets. Alors allez-y et commencez à explorer.","Improve your LiveAgent skills":"Améliorez vos compétences LiveAgent","Direct contacts: ":"Contacts directs : ","Don't hesitate to contact us! We are available 24/7.":"N'hésitez pas à nous contacter ! Nous sommes disponibles 24/7.",Email:y,"Chat with us":"Discutez avec nous","Message us":"Envoyez-nous un message","Contact form":"Formulaire de contact","Contact for sales purposes:":"Contact à des fins de vente :",Phone:b,"(Toll Free in USA & Canada)":"(Gratuit aux États-Unis et au Canada)","(European Union & Worldwide)":"(Union européenne et dans le monde)","Our offices:":"Nos bureaux :","Self-help and system status:":"États du système et de l'auto-assistance :","Find answers to your questions, day or night.":"Trouvez des réponses à vos questions, jour ou nuit.","Go to our support portal":"Accéder à notre portail de support","Support portal":"Portail de support","Looking for answers?":"Vous cherchez des reponses ?","Go to status page":"Accéder à la page de statut","Status page":"Page de statut","Check out our service status":"Consultez l'état de notre service","Social networks:":"Réseaux sociaux :","Connect with us":"Connectez-vous avec nous","Join our community today":"Rejoignez notre communauté aujourd'hui","Join our journey":"Rejoignez notre voyage","Let's make memories":"Créons des souvenirs",X:"X","Let's connect":"Connectons-nous","Join our tribe, let's grow":"Rejoignez notre tribu, grandissons ensemble",YouTube:w,"Learn & grow on":"Apprendre et grandir ","Discover and thrive":"Découvrir et prospérer","Email templates":"Modèles d'email","Personalize your customer interactions with customizable email templates.":"Personnalisez vos interactions clients avec des modèles d'e-mails personnalisables.","Ticket Filters":"Filtres de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Rationalisez la gestion des tickets en utilisant des filtres pour trier et organiser vos tickets.","Agents ranking":"Classement des agents","Enable your customers to assess the assistance provided by your support agents.":"Permettez à vos clients d'évaluer l'assistance fournie par vos agents de support.","Canned Messages":"Messages prédéfinis","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Créez des réponses prédéfinies aux questions fréquemment posées pour des réponses rapides et cohérentes.","Automatic Rules":"Règles automatiques","Improve efficiency by creating predefined actions and workflows with rules.":"Améliorez l'efficacité en créant des actions prédéfinies et des flux de travail avec des règles.","Ticket Tags":"Tag de ticket","Enhance ticket organization and searchability by creating useful tags.":"Améliorez l'organisation des tickets et la facilité de recherche en créant des tags utiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenez des informations précieuses sur vos opérations de service à la clientèle grâce à des rapports détaillés.","Domain Parking":"Domaine parqué","Connect and use your own domain with your LiveAgent account.":"Connectez et utilisez votre propre domaine avec votre compte LiveAgent.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personnalisez votre LiveAgent selon vos besoins et préférences en matière de branding","Integrations & Plugins":"Intégrations et Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Élargissez les fonctionnalités de LiveAgent en intégrant différentes plates-formes via des plugins.","Explore Other Features":"Explorer d'autres fonctionnalités","Better understand and utilize the full range of features offered by LiveAgent.":"Mieux comprendre et utiliser la gamme complète des fonctionnalités offertes par LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Pour vraiment maîtriser LiveAgent, consultez notre collection d'articles et de guides.","Home tab":"Page d'accueil","Open ticket to be solved (if any)":"Ticket ouvert à résoudre (le cas échéant)","Resolve ticket":"Résoudre le ticket","Show predefined answers":"Afficher des réponses prédéfinies","Answer the chat":"Répondre au chat","Answer the chat on background":"Répondre au chat en arrière-plan","Open ticket on background":"Ouvrir le ticket en arrière-plan","Send message":"Envoyer le message","Close ticket tab":"Fermer l'onglet ticket","Close ticket window":"Fermer la fenêtre du ticket","Show canned messages":"Afficher les messages prédéfinis","Cycle through the opened ticket tabs":"Parcourir les onglets des tickets ouverts","Previous or next tab":"Onglet précédent ou suivant","Close active tab":"Fermer l'onglet actif","Answer ticket":"Répondre à un ticket","Canned message":"Message préenregistré","Predefined answers":"Réponses prédéfinies","Save time with keyboard shortcuts":"Gagnez du temps avec les raccourcis clavier","Use keyboard shortcuts to enhance your skills and productivity.":"Utilisez des raccourcis clavier pour améliorer vos compétences et votre productivité.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Lorsque vous survolez certains éléments, une info-bulle s'affichera si un raccourci est disponible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Learn more":"En savoir plus",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Améliorez votre stratégie de support grâce à des solutions basées sur l’IA afin de rationaliser et d’optimiser vos flux de travail.","Need help configuring your agent accounts?":"Besoin d’aide pour configurer vos comptes agents ?","Need help creating or configuring your departments?":"Besoin d’aide pour créer ou configurer vos services ?","Need help connecting your email accounts?":"Besoin d’aide pour connecter vos comptes e-mail ?","Need help connecting your WhatsApp accounts?":"Besoin d’aide pour connecter vos comptes WhatsApp ?","Need help connecting your Viber accounts?":"Besoin d’aide pour connecter vos comptes Viber ?","Need help connecting your Facebook accounts?":"Besoin d’aide pour connecter vos comptes Facebook ?","Need help connecting your Instagram accounts?":"Besoin d’aide pour connecter vos comptes Instagram ?","Need help setting up your Call center?":"Besoin d’aide pour configurer votre centre d’appels ?","Need help setting up your Chat Buttons?":"Besoin d’aide pour configurer vos boutons de chat ?","Need help setting up your Chat Invitations?":"Besoin d’aide pour configurer vos invitations de chat ?","Need help setting up your Contact Forms?":"Besoin d’aide pour configurer vos formulaires de contact ?","Need help setting up your Call Buttons?":"Besoin d’aide pour configurer vos boutons d’appel ?","Need help setting up your Video Call Buttons?":"Besoin d’aide pour configurer vos boutons d’appel vidéo ?","Create a new department or rename the default one to finish this step.":"Créez un nouveau service ou renommez celui par défaut pour terminer cette étape.",New:C,Open:q,Postponed:L,Answered:z,Resolved:x,Closed:P,"Failed to update step. Please try again later.":"Échec de la mise à jour de l’étape. Veuillez réessayer ultérieurement.",'Changing the view "Getting started" failed.':"Échec de la modification de la vue « Premiers pas ».","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle X et transformez toutes les publications, commentaires et messages privés envoyés à cette page en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent peut être intégré aux comptes Facebook, Instagram et X et transformer les communications provenant de ces canaux en tickets pour une gestion plus simple et plus efficace. En connectant tous les réseaux sociaux disponibles à LiveAgent, vous pouvez interagir et répondre à vos clients depuis un seul endroit, sans avoir à passer constamment d’un compte de réseau social à un autre.","Change theme":"Changer de thème","Need help customizing your Customer portal?":"Besoin d’aide pour personnaliser votre portail client ?","Personalize Customer Portal":"Personnaliser le portail client","You can also easily customize the color scheme of your customer portal.":"Vous pouvez également personnaliser facilement le schéma de couleurs de votre portail client.","Change colors":"Changer les couleurs","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Comme vous l’avez peut-être déjà remarqué sur les écrans de configuration du portail client, d’autres options plus avancées sont disponibles, telles que la personnalisation du HTML et du CSS ou l’ajout de vos propres scripts de suivi directement dans le portail client.","Create your first article":"Créez votre premier article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Un autre point à noter est la facilité avec laquelle vous pouvez créer vos propres articles de base de connaissances pour les visiteurs de votre portail client.","Create article":"Créer un article","Make your Knowledgebase public":"Rendre la base de connaissances publique","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"La dernière étape consiste à activer la base de connaissances afin de rendre vos articles visibles sur votre portail client.","Enable knowledgebase":"Activer la base de connaissances","Manage knowledgebase":"Gérer la base de connaissances","Keep up the pace! Create your knowledgebase to finalize this step.":"Gardez le rythme ! Créez votre base de connaissances pour finaliser cette étape.","Congratulations! You've reached the end.":"Félicitations ! Vous êtes arrivé(e) à la fin.","Configure Customer Portal":"Configurer le portail client","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Pour la dernière étape, parlons du portail client : une plateforme où vos clients peuvent vous contacter, obtenir des informations et résoudre leurs problèmes de manière autonome. Une base de connaissances bien entretenue peut considérablement réduire la charge de travail de vos agents et améliorer la satisfaction client.","Customer support portal":"Portail de support client","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Et maintenant, jetons un œil à votre propre portail client ici : {link}. Il faudra peut-être un peu de temps avant qu’il soit parfaitement opérationnel et esthétique, mais ne vous inquiétez pas, vous y arriverez progressivement.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Avec LiveAgent, vous pouvez entièrement personnaliser le design de votre portail client en fonction du thème et des préférences de votre marque. À titre d’exemple ou d’inspiration, n’hésitez pas à consulter notre base de connaissances LiveAgent disponible ici : {link}, qui est entièrement construite à l’aide de cette fonctionnalité.","Getting started progress":"Progression de la prise en main","Do not show Getting started screen after login":"Ne pas afficher l’écran « Premiers pas » après la connexion","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Une fois activé, retournez sur votre portail client {link} et découvrez ce que vous avez accompli. Bien joué ! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} étapes terminées","Learn the basics.":"Apprendre les bases.","Show shortcuts":"Afficher les raccourcis.","Chat button":"Bouton de discussion","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Connectez votre page professionnelle Instagram et transformez tous les commentaires de vos publications ainsi que les mentions de votre compte en tickets. La page professionnelle doit être liée à une page Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Connectez votre compte X et transformez toutes les publications en tickets selon des requêtes définies.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtenir un numéro de téléphone auprès d’un fournisseur VoIP (Voice over Internet Protocol).","Upgrade your helpdesk account to manage your own call center":"Mettez à niveau votre compte helpdesk pour gérer votre propre centre d’appels.",Smile:I,"Contact widgets":"Widgets de contact","All done":"Terminé","What is a department?":"Qu’est-ce qu’un service ?","Who is an agent?":"Qui est un agent ?","various states":"Différents états","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"À mesure que le problème progresse vers sa résolution, le ticket est mis à jour avec de nouvelles actions, réponses ou notes. Le ticket passe par {link} : il commence à l’état « nouveau », passe à « répondu » lorsqu’un agent répond, à « ouvert » lorsque le client répond, puis à « résolu » lorsque le problème est réglé. Si le ticket n’est pas rouvert, il termine son cycle avec l’état final et irréversible « fermé ». Ce système garantit que chaque problème client est suivi, traité et résolu de manière systématique.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Pour faciliter la gestion et la distribution des tickets, il est important de créer des départements. Cela permet de déléguer efficacement l’autorité et les responsabilités liées aux tickets, en s’assurant que chacun est dirigé vers la bonne équipe ou la bonne personne.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Un service désigne un groupe spécifique au sein de l’organisation qui traite certains tickets ou demandes clients. Il peut représenter différentes fonctions de l’entreprise comme « Service client », « Support technique », « Facturation » ou « Ventes », ou encore différentes compétences linguistiques ou niveaux d’expertise comme « Ventes – Anglais », « Ventes – Allemand » ou « Technique – Niveau 2 ». Cela garantit que les tickets sont rapidement attribués aux bonnes personnes, permettant une résolution plus rapide et plus efficace.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':"Votre compte LiveAgent dispose déjà d’un service par défaut nommé « Général ». N’hésitez pas à le renommer ou à ajouter de nouveaux départements dès maintenant.","Connect your support email addresses":"Connectez vos adresses e-mail de support","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Ces comptes permettent de répondre aux e-mails des clients. Les e-mails et réponses envoyés depuis LiveAgent utilisent ces comptes.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Chaque compte LiveAgent dispose d’une adresse e-mail intégrée, servant à la fois de compte de réception pour les tests initiaux et le transfert d’e-mails, et de compte d’envoi pour les notifications de l’application. Cette boîte mail est fournie gratuitement, mais elle comporte certaines limitations : elle ne permet pas l’envoi d’e-mails personnalisés. Elle est recommandée pour la configuration initiale de votre compte LiveAgent et pour les tests de base, mais pas pour la communication avec vos clients.","Need help connecting your X accounts?":"Besoin d’aide pour connecter vos comptes X ?","List of VoIP providers":"Liste des fournisseurs VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"N’hésitez pas à tester toutes les fonctionnalités et tous les outils disponibles. Rappelez-vous que la clé du succès avec un logiciel de ce type est d’exploiter pleinement ses capacités. Restez curieux(se), innovant(e) et toujours prêt(e) à créer des interactions client significatives.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Nous sommes ravis de voir comment cette plateforme vous aidera à améliorer vos interactions clients, réduire les délais de réponse et renforcer la satisfaction globale des clients.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Souhaitez-vous naviguer dans LiveAgent plus rapidement et plus efficacement ? Se familiariser avec les raccourcis disponibles accélérera vos tâches et améliorera votre productivité. Consultez notre page dédiée aux raccourcis.","Service Level Agreement":"Accord de niveau de service (SLA)","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Définissez et surveillez les normes de performance en créant des accords de niveau de service (SLA).","Provide excellent customer service":"Offrez un excellent service client","We'd love to hear from you":"Nous serions ravis d’avoir de vos nouvelles","Need support or advice? We're ready to listen.":"Besoin d’assistance ou de conseils ? Nous sommes à votre écoute.","We're looking forward to talking to you on social media.":"Nous avons hâte d’échanger avec vous sur les réseaux sociaux.","Now, let's create agent accounts for your coworkers and set their roles.":"Maintenant, créons des comptes agents pour vos collaborateurs et définissons leurs rôles.","If you are done with email accounts, it's time to have a look at social media channels.":"Si vous avez terminé la configuration des comptes e-mail, il est temps de jeter un œil aux canaux de réseaux sociaux.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Nous y sommes presque. Il ne reste plus qu’une dernière étape ! Découvrons le portail client et ce qu’il propose."};export{N as AI,s as Admins,t as Agents,z as Answered,P as Closed,o as Connect,l as Create,k as Customizations,p as Departments,y as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,C as New,q as Open,n as Owner,b as Phone,L as Postponed,A as Reports,x as Resolved,f as Shortcuts,I as Smile,d as Tags,u as Twitter,a as Viber,i as WhatsApp,T as X,w as YouTube,v as check,S as default,h as next,m as rocket};
+const e="Gérer",t="Agents",s="Administrateurs",n="Propriétaire",o="Connecter",i="WhatsApp",a="Viber",r="Facebook",c="Instagram",u="Twitter",l="Créer",d="Tags",p="Services",m="fusée",g="Terminer",v="vérifier",h="suivant",f="Raccourcis",y="Email",b="Téléphone",T="X",w="YouTube",A="Rapports",k="Personnalisations",N="AI",C="Nouveau",q="Ouvert",L="Reporté",z="Répondu",x="Résolu",P="Fermé",I="Sourire",S={"Getting started":"Pour commencer","Learn the basics":"Apprendre les bases","Add agents":"Ajouter des agents","Add departments":"Ajouter des services","Connect email accounts":"Connecter des comptes e-mail","Connect social media":"Connecter des réseaux sociaux","Connect messaging apps":"Connecter des applications de messagerie","Create contact widget":"Créer un widget de contact","Create call center":"Créer un centre d'appel","Configure customer portal":"Configurer le portail client","Keyboard Shortcuts":"Raccourcis clavier","Improve your CX skills":"Améliorez vos compétences de CX","Contact Us":"Contactez-nous",Manage:e,"Add agent":"Ajouter des agents","Create agent account to complete this step.":"Créez un compte d'agent pour compléter cette étape.","Next, let's further explore Departments and their purpose.":"Ensuite, explorons les services et leur but.","Let's start by creating agent accounts for your colleagues and team members.":"Commençons par créer des comptes d'agents pour vos collègues et membres de l'équipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Les comptes agents peuvent également être attribués à des départements spécifiques en fonction de leur domaine d’expertise, et le logiciel LiveAgent vous permet même de gérer leurs autorisations et leurs rôles. Par exemple, certains agents peuvent uniquement consulter et répondre aux tickets, tandis que d’autres peuvent avoir l’autorité de gérer le contenu de la base de connaissances ou même d’autres agents.","Types of LiveAgent account":"Types de compte LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Par défaut, il existe trois types de compte d'agent dans LiveAgent. Agent, Administrateur et Propriétaire.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Les agents peuvent voir, répondre et gérer les tickets, prendre les chats/appels en direct, écrire et gérer le contenu de la base de connaissances, gérer les contacts, créer leurs propres messages prédéfinis et réponses prédéfinies, gérer leurs propres profils d'agent et consulter leurs propres rapports d'agent.",Admins:s,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Les administrateurs, en plus des autorisations de rôle de l'agent, peuvent gérer les comptes d'autres agents et administrateurs (mais pas le compte du propriétaire), voir tous les rapports, et configurer les paramètres du système.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"En plus des autorisations de l'administrateur, le propriétaire peut également gérer la facturation du compte LiveAgent et les paramètres de paiement.","Manage agents":"Gérer les agents","Need help configuring your agent accounts? Learn more":"Besoin d'aide pour configurer vos comptes d'agent ? En savoir plus","Custom agent roles (paid feature)":"Rôles d'agents personnalisés (fonctionnalité payante)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"En plus des rôles par défaut, vous pouvez établir des rôles d'agent personnalisés et leur accorder des autorisations spécifiques pour répondre à vos besoins opérationnels uniques.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Maintenant que nous avons des agents et des services triés, nous devons établir des canaux de communication.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"L'ajout de services à votre compte LiveAgent peut améliorer considérablement l'efficacité de votre processus d'assistance à la clientèle.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Le but de la création de services est de trier et d'affecter des tickets aux équipes ou agents respectifs les mieux adaptés pour les gérer. Cela améliore non seulement l'efficacité et la productivité du service à la clientèle, mais garantit également que les demandes des clients sont gérées par ceux qui disposent de l'expertise requise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"De plus, les services peuvent fournir des données vitales pour l'analyse et les perspectives, donnant une image claire des domaines qui reçoivent le plus de demandes ou nécessitent plus de ressources pour améliorer le service client. La structure du service aide également à fournir un service plus personnalisé alors que le client interagit avec des spécialistes familiers de leurs préoccupations ou besoins spécifiques.","Manage departments":"Gérer les services","Need help creating or configuring your departments? Learn more":"Besoin d'aide pour créer ou configurer vos services ? En savoir plus","Choose theme":"Choisir un thème",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Commençons par choisir un thème de portail client. Il y a quelques options parmi lesquelles choisir. Vous pouvez utiliser le bouton « Aperçu » pour les voir.",Connect:o,"Connect email accounts to complete this step.":"Connectez des comptes de messagerie pour compléter cette étape.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Commençons par connecter vos comptes de messagerie à LiveAgent, vous permettant de recevoir des e-mails en tant que tickets et d'y répondre de manière transparente.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Deux types de comptes de messagerie doivent être mis en place dans LiveAgent, entrant et sortant. Le même compte de messagerie est souvent utilisé comme compte entrant ou sortant.","Incoming email accounts":"Comptes e-mail entrants","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ces comptes reçoivent les emails de votre client. Chaque email envoyé à ces comptes est importé dans LiveAgent, créant un ticket.","Need help connecting your email accounts? Learn more":"Besoin d'aide pour connecter vos comptes de messagerie ? En savoir plus","Outgoing email accounts":"Comptes e-mail sortants","Your Built-in Email Account":"Votre compte de messagerie intégré","connect email accounts":"connecter des comptes e-mail","Your built-in email address is: ":"Votre adresse email intégrée est : ","Feel free to send a test email to this address and see LiveAgent in action!":"N'hésitez pas à envoyer un email de test à cette adresse et voir LiveAgent en action !","This step requires you to connect any messaging app you prefer.":"Cette étape nécessite que vous connectiez n'importe quelle application de messagerie que vous préférez.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Maintenant, présentons un autre aspect essentiel de notre outil : la gamme variée de widgets de contact que LiveAgent offre pour votre commodité.","Connect Messaging apps":"Connecter des applications de messagerie","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecter ces plateformes de messagerie à LiveAgent vous permet de répondre à vos clients depuis une seule plateforme, éliminant la nécessité de basculer en permanence entre différentes applications ou comptes.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Lier vos comptes WhatsApp à LiveAgent transformera tous les messages WhatsApp entrants en tickets au sein du système. Cela permet à vos agents de répondre facilement et efficacement à chaque requête reçue par WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Besoin d'aide pour connecter vos comptes WhatsApp ? En savoir plus",Viber:a,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"En intégrant vos comptes Viber avec LiveAgent, tous les messages Viber entrants sont systématiquement convertis en tickets individuels au sein de la plateforme. Cela permet à vos agents de répondre rapidement et sans effort à chaque demande de client reçue via Viber.","Need help connecting your Viber accounts? Learn more":"Besoin d'aide pour connecter vos comptes Viber ? En savoir plus",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Facebook et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Facebook accounts? Learn more":"Besoin d'aide pour connecter vos comptes Facebook ? En savoir plus",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Besoin d'aide pour connecter vos comptes Instagram ? En savoir plus",Twitter:u,"Connecting social media account is needed to finalize this step.":"La connexion au compte de réseaux sociaux est nécessaire pour finaliser cette étape.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Et que diriez-vous de connecter des comptes WhatsApp ou Viber ? Avec LiveAgent, nous vous couvrons!","Connect your social media accounts":"Connectez vos comptes de reseaux sociaux","connect social media":"connecter les réseaux sociaux","Integration possibilities with many VoIP providers worldwide":"Possibilités d'intégration avec de nombreux fournisseurs VoIP dans le monde entier","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si votre fournisseur n'est pas sur la liste, la méthode générale d'intégration peut toujours être utilisée, mais n'hésitez pas à nous le faire savoir ! Nous ferons de notre mieux pour les ajouter.","Unlimited call recording":"Enregistrement d'appel illimité","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Grâce à des enregistrements d'appel illimités, vous pouvez capturer chaque interaction téléphonique, fournissant une ressource précieuse pour l'assurance de la qualité et la formation continue des agents.","IVR (interactive voice response)":"IVR (réponse vocale interactive)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Cette fonction vous permet de diffuser des messages d'accueil personnalisés ou des enregistrements informatifs afin de susciter l'intérêt des appelants. Elle offre des options de collecte de données pendant l'interaction de l'appel et permet aux appelants d'interagir par le biais d'une signalisation par touches. Les appelants peuvent déclencher diverses actions en appuyant sur des numéros, par exemple être dirigés vers l'agent ou le service approprié ou demander à être rappelés.","Call Devices":"Périphériques d'appel","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si vous préférez ne pas gérer les appels par le biais du navigateur de votre PC, vous pouvez relier de manière transparente un téléphone matériel externe à LiveAgent. Cette fonction vous permet de passer des appels ou d'y répondre facilement, offrant ainsi une méthode alternative de gestion des interactions téléphoniques qui vous convient le mieux.","Mobile apps":"Applications mobiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pour vous offrir une commodité supplémentaire, nous proposons des applications mobiles gratuites pour les plateformes Android et iOS. Ces applications vous permettent de gérer vos appels téléphoniques LiveAgent en toute simplicité.","Call queue":"File d'attente des appels","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Notre fonctionnalité de file d'attente d'appels garantit qu'aucun appel n'est manqué même lorsque tous les agents sont occupés. Les appels entrants entrent dans une file d'attente et attendent leur tour jusqu'à ce que le prochain agent disponible puisse prendre l'appel.","Create a call center":"Créer un centre d'appel","To complete this step, connect your phone number from VoIP.":"Pour compléter cette étape, connectez votre numéro de téléphone depuis VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent fournit une solution de centre d'appels intégrée qui vous permet de recevoir, de répondre et d'enregistrer des appels téléphoniques en tant que tickets. Ainsi, en quelques étapes, vous pouvez transformer votre service d'assistance en un centre d'appels dynamique, éliminant le besoin de solutions d'appel tierces.","What we offer?":"Que proposons-nous?","warning icon":"icône d'avertissement","What do you need?":"De quoi avez-vous besoin ?","Connect it with your LiveAgent account":"Connectez-le à votre compte LiveAgent","Call center":"Centre d'appels","Need help setting up your Call center? Learn more":"Besoin d'aide pour configurer votre centre d'appels ? En savoir plus","Chat buttons":"Boutons de discussion","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ils sont facilement personnalisables et permettent à vos clients d'initier instantanément un chat en direct avec vos agents depuis votre page Web. Il y a de nombreux types et designs prédéfinis disponibles. Assurez-vous de les vérifier !","Need help setting up your Chat Buttons? Learn more":"Besoin d'aide pour configurer vos boutons de chat ? En savoir plus","Chat invitations":"Invitations au chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Informez vos clients de façon proactive en envoyant des invitations de chat automatisées en fonction de critères spécifiques, comme les pages visitées ou le temps passé sur une page.","Need help setting up your Chat Invitations? Learn more":"Besoin d'aide pour configurer vos invitations de chat ? En savoir plus","Contact forms":"Formulaires de contact","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ce widget permet aux clients d'envoyer rapidement leurs demandes ou commentaires en tant que tickets directement depuis votre page Web en cliquant simplement sur un bouton ou en remplissant un formulaire dans la page.","Need help setting up your Contact Forms? Learn more":"Besoin d'aide pour configurer vos formulaires de contact ? En savoir plus","Call buttons":"Bouton d’appel","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ces boutons simples permettent à vos clients de démarrer un appel à partir de leur navigateur Web avec un agent disponible de votre équipe dans LiveAgent.","Need help setting up your Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel ? En savoir plus","Video call buttons":"Boutons d'appel vidéo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Comme son nom l'indique, ce bouton offre l'opportunité d'une interaction en face à face, permettant aux clients et aux agents de se connecter de manière encore plus personnelle.","Need help setting up your Video Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel vidéo ? En savoir plus","You can finish this step by creating any contact widget.":"Vous pouvez terminer cette étape en créant n'importe quel widget de contact.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Saviez-vous qu'avec LiveAgent, vous êtes également en mesure de gérer les appels téléphoniques ?","Create contact widgets for your website":"Créez des widgets de contact pour votre site web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fournit divers widgets de contact qui visent à améliorer votre expérience interactive de service client et à rationaliser la communication. Chacun de ces widgets offre un chemin unique pour se connecter avec les clients, en améliorant leur expérience et en améliorant la performance de votre service à la clientèle.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Déjà familiarisé avec les fondamentaux de LiveAgent ? Passons à l'installation.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Maintenant que vous avez compris les fondamentaux, il est temps de commencer à configurer le logiciel.","How does LiveAgent work?":"Comment LiveAgent fonctionne-t-il?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Le logiciel de centre d'assistance LiveAgent est un outil de service client qui permet de gérer et de rationaliser les interactions avec les clients à travers plusieurs canaux tels que les e-mails, le chat en direct, les appels téléphoniques et les réseaux sociaux.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Le logiciel trie automatiquement les requêtes des clients entrants dans les tickets et les assigne au service ou à l'agent approprié en utilisant des règles prédéfinies. Il fournit une boîte de réception unique et partagée où les agents peuvent accéder à toutes les demandes des clients et y répondre. LiveAgent offre également des fonctionnalités telles que les règles d'automatisation, le SLA, les rapports, l'analyse et une base de connaissances qui facilite le libre-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En substance, LiveAgent améliore l'efficacité de votre service client et veille à ce que toutes les communications avec les clients soient traitées de manière opportune et organisée.","LiveAgent in a nutshell":"LiveAgent en quelques mots","What is a ticket?":"Qu'est-ce qu'un ticket ?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de centre d'assistance est un enregistrement numérique de la demande d'assistance ou d'aide du client. Ce ticket contient toutes les informations pertinentes sur le problème ou la requête du client, y compris leurs coordonnées. la nature du problème, et toutes les interactions qui ont été faites avec le client concernant le problème. Le ticket peut provenir de diverses sources telles que les e-mails, les appels téléphoniques, les chats en direct ou les messages sur les réseaux sociaux.",Tags:d,Departments:p,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agent est un membre de votre équipe de support qui interagit directement avec vos clients pour résoudre leurs requêtes ou problèmes. Ils sont essentiellement les utilisateurs du logiciel LiveAgent de votre compte LiveAgent, chargés de répondre aux demandes des clients qui arrivent sous forme de tickets.","Let's start":"Commençons",rocket:m,Finish:g,"Redo unfinished steps":"Refaire les étapes inachevées",check:v,next:h,"heading icon":"icône d'en-tête","Skip this step":"Passer cette étape","You are all set":"Vous êtes prêt","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Vous avez réussi à compléter toutes les étapes de configuration de votre logiciel d'assistance LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Si vous avez besoin d'aide ou si vous avez des questions, notre support est accessible en un clic. N'hésitez pas à ","reach out":"nous contacter",Shortcuts:f,"Check out shortcuts":"Découvrez les raccourcis","Discover the secrets of LiveAgent":"Découvrez les secrets de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Et pour ceux qui sont impatients de plonger plus profondément et de vraiment maîtriser LiveAgent, nous avons rassemblé une collection d'articles pratiques et de guides couvrant un large éventail de sujets. Alors allez-y et commencez à explorer.","Improve your LiveAgent skills":"Améliorez vos compétences LiveAgent","Direct contacts: ":"Contacts directs : ","Don't hesitate to contact us! We are available 24/7.":"N'hésitez pas à nous contacter ! Nous sommes disponibles 24/7.",Email:y,"Chat with us":"Discutez avec nous","Message us":"Envoyez-nous un message","Contact form":"Formulaire de contact","Contact for sales purposes:":"Contact à des fins de vente :",Phone:b,"(Toll Free in USA & Canada)":"(Gratuit aux États-Unis et au Canada)","(European Union & Worldwide)":"(Union européenne et dans le monde)","Our offices:":"Nos bureaux :","Self-help and system status:":"États du système et de l'auto-assistance :","Find answers to your questions, day or night.":"Trouvez des réponses à vos questions, jour ou nuit.","Go to our support portal":"Accéder à notre portail de support","Support portal":"Portail de support","Looking for answers?":"Vous cherchez des reponses ?","Go to status page":"Accéder à la page de statut","Status page":"Page de statut","Check out our service status":"Consultez l'état de notre service","Social networks:":"Réseaux sociaux :","Connect with us":"Connectez-vous avec nous","Join our community today":"Rejoignez notre communauté aujourd'hui","Join our journey":"Rejoignez notre voyage","Let's make memories":"Créons des souvenirs",X:"X","Let's connect":"Connectons-nous","Join our tribe, let's grow":"Rejoignez notre tribu, grandissons ensemble",YouTube:w,"Learn & grow on":"Apprendre et grandir ","Discover and thrive":"Découvrir et prospérer","Email templates":"Modèles d'email","Personalize your customer interactions with customizable email templates.":"Personnalisez vos interactions clients avec des modèles d'e-mails personnalisables.","Ticket Filters":"Filtres de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Rationalisez la gestion des tickets en utilisant des filtres pour trier et organiser vos tickets.","Agents ranking":"Classement des agents","Enable your customers to assess the assistance provided by your support agents.":"Permettez à vos clients d'évaluer l'assistance fournie par vos agents de support.","Canned Messages":"Messages prédéfinis","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Créez des réponses prédéfinies aux questions fréquemment posées pour des réponses rapides et cohérentes.","Automatic Rules":"Règles automatiques","Improve efficiency by creating predefined actions and workflows with rules.":"Améliorez l'efficacité en créant des actions prédéfinies et des flux de travail avec des règles.","Ticket Tags":"Tag de ticket","Enhance ticket organization and searchability by creating useful tags.":"Améliorez l'organisation des tickets et la facilité de recherche en créant des tags utiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenez des informations précieuses sur vos opérations de service à la clientèle grâce à des rapports détaillés.","Domain Parking":"Domaine parqué","Connect and use your own domain with your LiveAgent account.":"Connectez et utilisez votre propre domaine avec votre compte LiveAgent.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personnalisez votre LiveAgent selon vos besoins et préférences en matière de branding","Integrations & Plugins":"Intégrations et Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Élargissez les fonctionnalités de LiveAgent en intégrant différentes plates-formes via des plugins.","Explore Other Features":"Explorer d'autres fonctionnalités","Better understand and utilize the full range of features offered by LiveAgent.":"Mieux comprendre et utiliser la gamme complète des fonctionnalités offertes par LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Pour vraiment maîtriser LiveAgent, consultez notre collection d'articles et de guides.","Home tab":"Page d'accueil","Open ticket to be solved (if any)":"Ticket ouvert à résoudre (le cas échéant)","Resolve ticket":"Résoudre le ticket","Show predefined answers":"Afficher des réponses prédéfinies","Answer the chat":"Répondre au chat","Answer the chat on background":"Répondre au chat en arrière-plan","Open ticket on background":"Ouvrir le ticket en arrière-plan","Send message":"Envoyer le message","Close ticket tab":"Fermer l'onglet ticket","Close ticket window":"Fermer la fenêtre du ticket","Show canned messages":"Afficher les messages prédéfinis","Cycle through the opened ticket tabs":"Parcourir les onglets des tickets ouverts","Previous or next tab":"Onglet précédent ou suivant","Close active tab":"Fermer l'onglet actif","Answer ticket":"Répondre à un ticket","Canned message":"Message préenregistré","Predefined answers":"Réponses prédéfinies","Save time with keyboard shortcuts":"Gagnez du temps avec les raccourcis clavier","Use keyboard shortcuts to enhance your skills and productivity.":"Utilisez des raccourcis clavier pour améliorer vos compétences et votre productivité.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Lorsque vous survolez certains éléments, une info-bulle s'affichera si un raccourci est disponible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Learn more":"En savoir plus",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Améliorez votre stratégie de support grâce à des solutions basées sur l’IA afin de rationaliser et d’optimiser vos flux de travail.","Need help configuring your agent accounts?":"Besoin d’aide pour configurer vos comptes agents ?","Need help creating or configuring your departments?":"Besoin d’aide pour créer ou configurer vos services ?","Need help connecting your email accounts?":"Besoin d’aide pour connecter vos comptes e-mail ?","Need help connecting your WhatsApp accounts?":"Besoin d’aide pour connecter vos comptes WhatsApp ?","Need help connecting your Viber accounts?":"Besoin d’aide pour connecter vos comptes Viber ?","Need help connecting your Facebook accounts?":"Besoin d’aide pour connecter vos comptes Facebook ?","Need help connecting your Instagram accounts?":"Besoin d’aide pour connecter vos comptes Instagram ?","Need help setting up your Call center?":"Besoin d’aide pour configurer votre centre d’appels ?","Need help setting up your Chat Buttons?":"Besoin d’aide pour configurer vos boutons de chat ?","Need help setting up your Chat Invitations?":"Besoin d’aide pour configurer vos invitations de chat ?","Need help setting up your Contact Forms?":"Besoin d’aide pour configurer vos formulaires de contact ?","Need help setting up your Call Buttons?":"Besoin d’aide pour configurer vos boutons d’appel ?","Need help setting up your Video Call Buttons?":"Besoin d’aide pour configurer vos boutons d’appel vidéo ?","Create a new department or rename the default one to finish this step.":"Créez un nouveau service ou renommez celui par défaut pour terminer cette étape.",New:C,Open:q,Postponed:L,Answered:z,Resolved:x,Closed:P,"Failed to update step. Please try again later.":"Échec de la mise à jour de l’étape. Veuillez réessayer ultérieurement.",'Changing the view "Getting started" failed.':"Échec de la modification de la vue « Premiers pas ».","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle X et transformez toutes les publications, commentaires et messages privés envoyés à cette page en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent peut être intégré aux comptes Facebook, Instagram et X et transformer les communications provenant de ces canaux en tickets pour une gestion plus simple et plus efficace. En connectant tous les réseaux sociaux disponibles à LiveAgent, vous pouvez interagir et répondre à vos clients depuis un seul endroit, sans avoir à passer constamment d’un compte de réseau social à un autre.","Change theme":"Changer de thème","Need help customizing your Customer portal?":"Besoin d’aide pour personnaliser votre portail client ?","Personalize Customer Portal":"Personnaliser le portail client","You can also easily customize the color scheme of your customer portal.":"Vous pouvez également personnaliser facilement le schéma de couleurs de votre portail client.","Change colors":"Changer les couleurs","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Comme vous l’avez peut-être déjà remarqué sur les écrans de configuration du portail client, d’autres options plus avancées sont disponibles, telles que la personnalisation du HTML et du CSS ou l’ajout de vos propres scripts de suivi directement dans le portail client.","Create your first article":"Créez votre premier article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Un autre point à noter est la facilité avec laquelle vous pouvez créer vos propres articles de base de connaissances pour les visiteurs de votre portail client.","Create article":"Créer un article","Make your Knowledgebase public":"Rendre la base de connaissances publique","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"La dernière étape consiste à activer la base de connaissances afin de rendre vos articles visibles sur votre portail client.","Enable knowledgebase":"Activer la base de connaissances","Manage knowledgebase":"Gérer la base de connaissances","Keep up the pace! Create your knowledgebase to finalize this step.":"Gardez le rythme ! Créez votre base de connaissances pour finaliser cette étape.","Congratulations! You've reached the end.":"Félicitations ! Vous êtes arrivé(e) à la fin.","Configure Customer Portal":"Configurer le portail client","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Pour la dernière étape, parlons du portail client : une plateforme où vos clients peuvent vous contacter, obtenir des informations et résoudre leurs problèmes de manière autonome. Une base de connaissances bien entretenue peut considérablement réduire la charge de travail de vos agents et améliorer la satisfaction client.","Customer support portal":"Portail de support client","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Et maintenant, jetons un œil à votre propre portail client ici : {link}. Il faudra peut-être un peu de temps avant qu’il soit parfaitement opérationnel et esthétique, mais ne vous inquiétez pas, vous y arriverez progressivement.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Avec LiveAgent, vous pouvez entièrement personnaliser le design de votre portail client en fonction du thème et des préférences de votre marque. À titre d’exemple ou d’inspiration, n’hésitez pas à consulter notre base de connaissances LiveAgent disponible ici : {link}, qui est entièrement construite à l’aide de cette fonctionnalité.","Getting started progress":"Progression de la prise en main","Do not show Getting started screen after login":"Ne pas afficher l’écran « Premiers pas » après la connexion","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Une fois activé, retournez sur votre portail client {link} et découvrez ce que vous avez accompli. Bien joué ! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} étapes terminées","Learn the basics.":"Apprendre les bases.","Show shortcuts":"Afficher les raccourcis.","Chat button":"Bouton de discussion","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Connectez votre page professionnelle Instagram et transformez tous les commentaires de vos publications ainsi que les mentions de votre compte en tickets. La page professionnelle doit être liée à une page Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Connectez votre compte X et transformez toutes les publications en tickets selon des requêtes définies.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtenir un numéro de téléphone auprès d’un fournisseur VoIP (Voice over Internet Protocol).","Upgrade your helpdesk account to manage your own call center":"Mettez à niveau votre compte helpdesk pour gérer votre propre centre d’appels.",Smile:I,"Contact widgets":"Widgets de contact","All done":"Terminé","What is a department?":"Qu’est-ce qu’un service ?","Who is an agent?":"Qui est un agent ?","various states":"Différents états","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"À mesure que le problème progresse vers sa résolution, le ticket est mis à jour avec de nouvelles actions, réponses ou notes. Le ticket passe par {link} : il commence à l’état « nouveau », passe à « répondu » lorsqu’un agent répond, à « ouvert » lorsque le client répond, puis à « résolu » lorsque le problème est réglé. Si le ticket n’est pas rouvert, il termine son cycle avec l’état final et irréversible « fermé ». Ce système garantit que chaque problème client est suivi, traité et résolu de manière systématique.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Pour faciliter la gestion et la distribution des tickets, il est important de créer des départements. Cela permet de déléguer efficacement l’autorité et les responsabilités liées aux tickets, en s’assurant que chacun est dirigé vers la bonne équipe ou la bonne personne.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Un service désigne un groupe spécifique au sein de l’organisation qui traite certains tickets ou demandes clients. Il peut représenter différentes fonctions de l’entreprise comme « Service client », « Support technique », « Facturation » ou « Ventes », ou encore différentes compétences linguistiques ou niveaux d’expertise comme « Ventes – Anglais », « Ventes – Allemand » ou « Technique – Niveau 2 ». Cela garantit que les tickets sont rapidement attribués aux bonnes personnes, permettant une résolution plus rapide et plus efficace.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':"Votre compte LiveAgent dispose déjà d’un service par défaut nommé « Général ». N’hésitez pas à le renommer ou à ajouter de nouveaux départements dès maintenant.","Connect your support email addresses":"Connectez vos adresses e-mail de support","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Ces comptes permettent de répondre aux e-mails des clients. Les e-mails et réponses envoyés depuis LiveAgent utilisent ces comptes.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Chaque compte LiveAgent dispose d’une adresse e-mail intégrée, servant à la fois de compte de réception pour les tests initiaux et le transfert d’e-mails, et de compte d’envoi pour les notifications de l’application. Cette boîte mail est fournie gratuitement, mais elle comporte certaines limitations : elle ne permet pas l’envoi d’e-mails personnalisés. Elle est recommandée pour la configuration initiale de votre compte LiveAgent et pour les tests de base, mais pas pour la communication avec vos clients.","Need help connecting your X accounts?":"Besoin d’aide pour connecter vos comptes X ?","List of VoIP providers":"Liste des fournisseurs VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"N’hésitez pas à tester toutes les fonctionnalités et tous les outils disponibles. Rappelez-vous que la clé du succès avec un logiciel de ce type est d’exploiter pleinement ses capacités. Restez curieux(se), innovant(e) et toujours prêt(e) à créer des interactions client significatives.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Nous sommes ravis de voir comment cette plateforme vous aidera à améliorer vos interactions clients, réduire les délais de réponse et renforcer la satisfaction globale des clients.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Souhaitez-vous naviguer dans LiveAgent plus rapidement et plus efficacement ? Se familiariser avec les raccourcis disponibles accélérera vos tâches et améliorera votre productivité. Consultez notre page dédiée aux raccourcis.","Service Level Agreement":"Accord de niveau de service (SLA)","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Définissez et surveillez les normes de performance en créant des accords de niveau de service (SLA).","Provide excellent customer service":"Offrez un excellent service client","We'd love to hear from you":"Nous serions ravis d’avoir de vos nouvelles","Need support or advice? We're ready to listen.":"Besoin d’assistance ou de conseils ? Nous sommes à votre écoute.","We're looking forward to talking to you on social media.":"Nous avons hâte d’échanger avec vous sur les réseaux sociaux.","Now, let's create agent accounts for your coworkers and set their roles.":"Maintenant, créons des comptes agents pour vos collaborateurs et définissons leurs rôles.","If you are done with email accounts, it's time to have a look at social media channels.":"Si vous avez terminé la configuration des comptes e-mail, il est temps de jeter un œil aux canaux de réseaux sociaux.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Nous y sommes presque. Il ne reste plus qu’une dernière étape ! Découvrons le portail client et ce qu’il propose.","Change plan":"Changer de forfait"};export{N as AI,s as Admins,t as Agents,z as Answered,P as Closed,o as Connect,l as Create,k as Customizations,p as Departments,y as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,C as New,q as Open,n as Owner,b as Phone,L as Postponed,A as Reports,x as Resolved,f as Shortcuts,I as Smile,d as Tags,u as Twitter,a as Viber,i as WhatsApp,T as X,w as YouTube,v as check,S as default,h as next,m as rocket};

package/dist/assets/gl-ES.js

@@ -1 +1 @@
-const e="Xestionar",a="Axentes",o="Administradores",t="Propietario",s="Conectar",n="WhatsApp",r="Viber",i="Facebook",c="Instagram",d="Twitter",l="Crear",u="Etiquetas",p="Departamentos",m="foguete",g="Rematar",h="comprobar",f="seguinte",v="Atallos",b="Correo electrónico",y="Teléfono",N="X",w="YouTube",A="Informes",x="Personalizacións",T="IA",k="Novo",C="Aberto",L="Adiado",q="Respondido",z="Resolto",P="Pechado",I="Sorriso",E={"Getting started":"Como comezar","Learn the basics":"Aprende os conceptos básicos","Add agents":"Engadir axentes","Add departments":"Engadir departamentos","Connect email accounts":"Conecta contas de correo electrónico","Connect social media":"Conecta as túas redes sociais","Connect messaging apps":"Conectar aplicacións de mensaxería","Create contact widget":"Crea widget de contacto","Create call center":"Crear centro de chamadas","Configure customer portal":"Configura o portal do cliente","Keyboard Shortcuts":"Atallos de teclado","Improve your CX skills":"Mellora as túas habilidades de CX","Contact Us":"Contacta connosco",Manage:e,"Add agent":"Engadir axente","Create agent account to complete this step.":"Crea unha conta de axente para completar este paso.","Next, let's further explore Departments and their purpose.":"A continuación, exploremos máis os departamentos e o seu propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Comecemos a crear contas de axente para os teus compañeiros e membros do equipo.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"As contas de axente tamén se poden asignar a departamentos específicos en función da súa área de especialización, e o software LiveAgent incluso permite xestionar os seus permisos e roles. Por exemplo, algúns axentes quizais só poidan ver e responder a tickets, mentres que outros poderían ter a autoridade para xestionar o contido da base de coñecemento ou mesmo a outros axentes.","Types of LiveAgent account":"Tipos de conta de LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Por defecto, hai tres tipos de contas de axente en LiveAgent. Axente, Administrador e Propietario.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Os axentes poden ver, responder e xestionar tickets, recoller chats/chamadas en directo, escribir e xestionar contido da base de coñecemento, xestionar contactos, crear as sua propias mensaxes predeterminadas e respostas predefinidas, xestionar os seus propios perfís de axente e ver os seus propios informes de axente.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Os administradores, ademais dos permisos do rol de axente, poden xestionar contas doutras axentes e administradores (pero non a conta do propietario), ver todos os informes e configurar os axustes do sistema.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Ademais dos permisos do rol de administrador, o propietario tamén pode gestionar a facturación e as configuracións de pagamento da conta LiveAgent.","Manage agents":"Xestion de axentes","Need help configuring your agent accounts? Learn more":"Necesitas axuda para configurar as túas contas de axente? Aprende máis","Custom agent roles (paid feature)":"Roles de axente personalizados (característica de pago)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Ademais dos roles predeterminados, podes establecer roles de axente personalizados e outorgarlles permisos específicos para adaptarse ás túas necesidades operativas únicas.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Agora que temos os axentes e os departamentos organizados, precisamos establecer algúns canles de comunicación.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Engadir Departamentos á súa conta de LiveAgent pode mellorar significativamente a eficiencia do seu proceso de atención ao cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"A finalidade de crear departamentos é clasificar e asignar tickets aos equipos ou axentes respectivos mellor cualificados para manexalos. Isto non só mellora a eficiencia e a produtividade do soporte ao cliente senón que tamén garante que as consultas dos clientes sexan xestionadas polas persoas con a experiencia adecuada.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Os departamentos tamén permiten fluxos de traballo estruturados. Podes establecer regras e permisos de acceso para cada departamento, o que axuda a manter un entorno de traballo organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Ademais, os departamentos poden proporcionar datos vitais para análises e ideas, dando unha imaxe clara de que áreas reciben máis consultas ou necesitan máis recursos para mellorar o servizo ao cliente. A estrutura do departamento tamén axuda a ofrecer un servizo máis personalizado, xa que o cliente interactúa con esforzos familiares cos seus problemas ou necesidades específicas.","Manage departments":"Xestionar departamentos","Need help creating or configuring your departments? Learn more":"Necesitas axuda para crear ou configurar os teus departamentos? Aprende máis","Choose theme":"Escolla tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Comecemos por elixir un tema para o portal de clientes. Hai algumas opcións entre as que elixir. Podes usar o botón "Previsualizar" para consultalas primeiro.',Connect:s,"Connect email accounts to complete this step.":"Conecta contas de email para completar este paso.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Comecemos conectando as túas contas de correo electrónico a LiveAgent, permitindo que recibas correos como tickets e respondas a eles sen problemas.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dúas clases de contas de correo electrónico deben ser configuradas en LiveAgent, de entrada e saída. A mesma conta de correo electrónico utilízase a miúdo tanto como conta de entrada como de saída.","Incoming email accounts":"Contas de correo electrónico entrantes","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Estas contas reciben os correos electrónicos dos teus clientes. Cada correo enviado a estas contas é importado a LiveAgent, creando un ticket.","Need help connecting your email accounts? Learn more":"Necesitas axuda para conectar as túas contas de correo electrónico? Aprende máis","Outgoing email accounts":"Contas de correo electrónico saínte","Your Built-in Email Account":"A túa conta de correo electrónico integrada","connect email accounts":"conecta contas de correo electrónico","Your built-in email address is: ":"O teu enderezo de correo electrónico incorporado é: ","Feel free to send a test email to this address and see LiveAgent in action!":"Non dubide en enviar un correo electrónico de proba a este enderezo e vexa LiveAgent en acción!","This step requires you to connect any messaging app you prefer.":"Este paso require que conectes calquera aplicación de mensaxería que prefiras.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Agora, imos presentar outro aspecto esencial da nosa ferramenta: a diversa gama de widgets de contacto que LiveAgent ofrece para a súa comodidade.","Connect Messaging apps":"Conectar aplicacións de mensaxería","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar estas plataformas de mensaxería a LiveAgent permite responder aos seus clientes desde unha única plataforma, eliminando a necesidade de mudar continuamente entre diferentes aplicacións ou contas.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular as túas contas de WhatsApp a LiveAgent transformará sen problemas todas as mensaxes entrantes de WhatsApp en tickets dentro do sistema. Isto permite que os teus axentes respondan de forma sinxela e eficiente a cada consulta de cliente recibida a través de WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Necesitas axuda para conectar as túas contas de WhatsApp? Aprende máis",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ao integrar as túas contas de Viber con LiveAgent, todos os mensaxes de Viber recibidos son sistemáticamente convertidos en tickets individuais dentro da plataforma. Isto permite aos teus axentes abordar de forma rápida e sinxela cada consulta de cliente recibida a través de Viber.","Need help connecting your Viber accounts? Learn more":"Necesitas axuda para conectar as túas contas de Viber? Aprende máis",Facebook:i,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conéctaa túa páxina de Facebook Business e transforma todas as publicacións, comentarios e mensaxes privadas enviadas a esa páxina en tickets.","Need help connecting your Facebook accounts? Learn more":"Necesitas axuda para conectar as túas contas de Facebook? Aprende máis",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Necesitas axuda para conectar as túas contas de Instagram? Aprende máis",Twitter:d,"Connecting social media account is needed to finalize this step.":"É necesario conectar a conta das redes sociais para finalizar este paso.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"E que tal conectar contas de WhatsApp ou Viber? Con LiveAgent, estamos contigo!","Connect your social media accounts":"Conecta as túas contas de redes sociais","connect social media":"conecta as túas redes sociais","Integration possibilities with many VoIP providers worldwide":"Posibilidades de integración con moitos provedores de VoIP en todo o mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Se o provedor que desexa non está na lista, sempre se pode utilizar o método de integración xeral, pero non dubide en avisarnos! Faremos todo o posible para engadilo.","Unlimited call recording":"Gravacións de chamadas ilimitadas","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Con gravacións de chamadas sen límites, podes capturar cada interacción telefónica, proporcionando un recurso valioso para aseguramento da calidade e adestramento continuo dos axentes.","IVR (interactive voice response)":"IVR (respuesta vocal interactiva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esta característica permítelle reproducir saúdos personalizados ou gravacións informativas para captar a atención dos chamadores. Ofrece opcións para a recollida de datos durante a interacción da chamada e permite aos chamadores interactuar a través do sinalización de tons. Os chamadores poden invocar varias accións premendo números, como ser dirixidos ao axente ou departamento correcto ou solicitar un retorno de chamada.","Call Devices":"Dispositivos de Chamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Se prefires non recibir chamadas a través do navegador do teu PC, podes vincular sen problemas un teléfono de hardware externo a LiveAgent. Esta función permítelle realizar ou aceptar chamadas facilmente, ofrecendo un método alternativo para xestionar interaccións telefónicas que mellor se adecúe á túa conveniencia.","Mobile apps":"Aplicacións móbiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para ofrecerche unha maior comodidade, ofrecemos aplicacións móbiles gratuítas para as plataformas Android e iOS. Estas aplicacións permiten xestionar as chamadas de LiveAgent sen esforzo mentres estás en movemento.","Call queue":"Cola de chamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"A nosa función de cola de chamadas garante que non se perdan chamadas incluso cando todos os axentes están ocupados. As chamadas entrantes entran nunha cola e agardan a súa quenda até que o seguinte axente dispoñible poida atender a chamada.","Create a call center":"Crear centro de chamadas","To complete this step, connect your phone number from VoIP.":"Para completar este paso, conecta o teu número de teléfono de VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent proporciona unha solución integrada de centro de chamadas que te permite recibir, responder e rexistrar chamadas telefónicas como tickets. Así que, con uns poucos pasos, podes converter o teu helpdesk nun dinámico centro de chamadas, eliminando a necesidade de solucións de chamadas de terceiros.","What we offer?":"Que ofrecemos?","warning icon":"ícono de advertencia","What do you need?":"¿Que necesitas?","Connect it with your LiveAgent account":"Conéctao coa túa conta de LiveAgent","Call center":"Centro de chamadas","Need help setting up your Call center? Learn more":"Precisas axuda para configurar o teu centro de chamadas? Aprende máis","Chat buttons":"Botón de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estes son facilmente personalizables e permiten aos seus clientes iniciar instantaneamente un chat en vivo cos seus axentes directamente desde a súa páxina web. Hai moitos tipos e deseños predefinidos dispoñibles. Asegúrese de comprobalo!","Need help setting up your Chat Buttons? Learn more":"Precisas axuda para configurar os teus botóns de chat? Aprende máis","Chat invitations":"Invitacións de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Interactúa cos teus clientes de forma proactiva enviando invitacións de chat automatizadas baseadas en criterios específicos, como as páxinas visitadas ou o tempo dedicado a unha páxina.","Need help setting up your Chat Invitations? Learn more":"Precisas axuda para configurar as túas invitacións de chat? Aprende máis","Contact forms":"Formularios de contacto","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite aos clientes enviar rapidamente as súas consultas ou comentarios como tickets directamente desde a súa páxina web cun simple clic nun botón ou completando un formulario na páxina.","Need help setting up your Contact Forms? Learn more":"Necesitas axuda para configurar os teus formularios de contacto? Aprende máis","Call buttons":"Botón de chamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Estes sinxelos botóns permiten aos seus clientes iniciar una chamada directa desde o seu navegador web cun axente dispoñible do seu equipo en LiveAgent.","Need help setting up your Call Buttons? Learn more":"Precisas axuda para configurar os teus botóns de chamada? Aprende máis","Video call buttons":"Botóns de videochamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como suxire o nome, este botón ofrece unha oportunidade para a interacción cara a cara, permitindo que clientes e axentes se conecten de forma máis persoal.","Need help setting up your Video Call Buttons? Learn more":"Precisas axuda para configurar os teus botóns de chamada en vídeo? Aprende máis","You can finish this step by creating any contact widget.":"Podes rematar este paso creando calquera widget de contacto.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Sabías que con LiveAgent podes xestionar chamadas telefónicas reais tamén?","Create contact widgets for your website":"Crea widgets de contacto para o teu sitio web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent proporciona varios widgets de contacto que buscan mellorar a súa experiencia interactiva de atención ao cliente e simplificar a comunicación. Cada un destes widgets ofrece un camiño único para conectar cos clientes, mellorando, en última instancia, a súa experiencia e aumentando o rendemento do seu servizo de atención ao cliente.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"¿Xa estás familiarizado cos fundamentos de LiveAgent? Vamos proceder coa configuración.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Agora que xa entendiches os conceptos básicos, é hora de comezar a configurar o software.","How does LiveAgent work?":"Como funciona LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"O software de mesa de axuda LiveAgent é unha ferramenta de atención ao cliente que axuda a xestionar e axilizar as interaccións cos clientes a través de varias canles como correo electrónico, chat en directo, chamadas telefónicas e redes sociais.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"O software clasifica automaticamente as consultas dos clientes en tickets e asínaas ao departamento ou axente adecuado utilizando regras predefinidas. Ofrece unha caixa de entrada única e compartida onde os axentes poden acceder e responder a todas as consultas dos clientes. LiveAgent tamén ofrece funcións como regras de automatización, SLA, informes, análises e unha base de coñecemento que axuda no autoservizo.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En esencia, LiveAgent mellora a eficiencia do seu servizo de atención ao cliente e asegura que todas as comunicacións cos clientes se manexen de forma oportuna e organizada.","LiveAgent in a nutshell":"LiveAgent en resumo","What is a ticket?":"¿Que é un ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de axuda é esencialmente un rexistro digital da solicitude de axuda ou asistencia dun cliente. Este ticket contén toda a información relevante sobre o problema ou consulta do cliente, incluídos os seus datos de contacto, a natureza do problema e calquera interacción que se tivo co cliente sobre o problema. O ticket pode orixinarse de varias fontes, como correos electrónicos, chamadas telefónicas, chats en vivo ou mensaxes de redes sociais.",Tags:u,Departments:p,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un Axente é un membro do seu equipo de soporte que interactúa directamente cos seus clientes para resolver as súas consultas ou problemas. Son esencialmente os usuarios do software LiveAgent dentro da súa conta de LiveAgent, encargados de responder ás consultas dos clientes que chegan como tickets.","Let's start":"Comecemos",rocket:m,Finish:g,"Redo unfinished steps":"Refacer os pasos inacabados",check:h,next:f,"heading icon":"ícono de cabeceira","Skip this step":"Saltar este paso","You are all set":"Estás listo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Completaches correctamente todos os pasos para configurar o software de mesa de axuda de LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Se precisas asistencia ou tes consultas, o noso soporte está a un clic de distancia. Non dubides en ","reach out":"contactar",Shortcuts:v,"Check out shortcuts":"Consulta os atallos","Discover the secrets of LiveAgent":"Descubre os segredos de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"E para aqueles ansiosos por profundar e dominar verdadeiramente LiveAgent, reunimos unha colección de artigos e guías de como facer que abrangue unha ampla gama de temas. Así que adiante, comeza a explorar.","Improve your LiveAgent skills":"Mellora as túas habilidades con LiveAgent","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"Non dubides en poñerte en contacto connosco! Estamos dispoñibles 24/7.",Email:b,"Chat with us":"Chatee connosco","Message us":"Mándanos unha mensaxe","Contact form":"Formulario de contacto","Contact for sales purposes:":"Contacto para fins de vendas:",Phone:y,"(Toll Free in USA & Canada)":"(Gratuíto en EE. UU. e Canadá)","(European Union & Worldwide)":"(Unión Europea e Mundial)","Our offices:":"As nosas oficinas:","Self-help and system status:":"Autoaxuda e estado do sistema:","Find answers to your questions, day or night.":"Atopa respostas ás túas preguntas, día ou noite.","Go to our support portal":"Ir ao noso portal de soporte","Support portal":"Portal de soporte","Looking for answers?":"Buscando respostas?","Go to status page":"Ir á páxina de estado","Status page":"Páxina de estado","Check out our service status":"Consulta o estado do noso servizo","Social networks:":"Redes sociais:","Connect with us":"Conéctate connosco","Join our community today":"Únete á nosa comunidade hoxe","Join our journey":"Únete á nosa viaxe","Let's make memories":"Fagamos recordos.",X:"X","Let's connect":"Conectemos","Join our tribe, let's grow":"Únete á nosa tribo, imos medrar",YouTube:w,"Learn & grow on":"Aprende e crece","Discover and thrive":"Descubre e prospera","Email templates":"Modelo de correo electrónico","Personalize your customer interactions with customizable email templates.":"Personaliza as interaccións cos teus clientes con modelos de correo electrónico personalizables.","Ticket Filters":"Filtros de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Optimiza a xestión de tickets usando filtros para ordenar e organizar os teus tickets.","Agents ranking":"Valoracións dos axentes","Enable your customers to assess the assistance provided by your support agents.":"Permite que os teus clientes avalíen a asistencia proporcionada polos teus axentes.","Canned Messages":"Mensaxes predefinidas","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Crear respostas predefinidas para preguntas frequentemente feitas para respostas rápidas e consistentemente.","Automatic Rules":"Regras automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Mellora a eficiencia creando accións e fluxo de traballo predefinidos con regras.","Ticket Tags":"Etiquetas do ticket","Enhance ticket organization and searchability by creating useful tags.":"Mellora a organización e a busca dos tickets creando etiquetas útiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obteña información valiosa sobre as súas operacións de atención ao cliente a través de informes detallados.","Domain Parking":"Estacionamento de dominio","Connect and use your own domain with your LiveAgent account.":"Conéctate e utiliza o teu propio dominio coa túa conta de LiveAgent.",Customizations:x,"Personalize your LiveAgent according to your branding needs and preferences":"Personaliza o teu LiveAgent de acordo coas túas necesidades e preferencias de marca","Integrations & Plugins":"Integracións e complementos","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplía a funcionalidade de LiveAgent integrándoo con diversas plataformas a través de complementos.","Explore Other Features":"Explorar outras funcións","Better understand and utilize the full range of features offered by LiveAgent.":"Entender mellor e utilizar o conxunto completo de funcións ofrecidas por LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para dominar verdadeiramente LiveAgent, consulta a nosa colección de artigos e guías sobre como facer as cousas.","Home tab":"Pestana de Inicio","Open ticket to be solved (if any)":"Abrir ticket para resolver (se algún)","Resolve ticket":"Resolver o ticket","Show predefined answers":"Mostrar respostas predefinidas","Answer the chat":"Responde ao chat","Answer the chat on background":"Responder ao chat en segundo plano","Open ticket on background":"Abrir ticket en segundo plano","Send message":"Enviar mensaxe","Close ticket tab":"Pechar a pestana do ticket","Close ticket window":"Pechar a xanela do ticket","Show canned messages":"Mostrar mensaxes predefinidas","Cycle through the opened ticket tabs":"Percorre as pestanas abertas de tickets","Previous or next tab":"Pestana anterior ou seguinte","Close active tab":"Pechar a pestana activa","Answer ticket":"Responder ticket","Canned message":"Mensaxe predefinida","Predefined answers":"Respostas predefinidas","Save time with keyboard shortcuts":"Gaña tempo con atallos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Usa atallos de teclado para mellorar as túas habilidades e produtividade.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Cando pasas o rato por encima de certos elementos, mostrarase unha información emerxente se hai un atallo dispoñible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Os departamentos tamén permiten fluxos de traballo estruturados. Podes establecer regras e permisos de acceso para cada departamento, o que axuda a manter un entorno de traballo organizado.","Learn more":"Aprender máis",AI:"IA","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Mellora a túa estratexia de soporte con solucións baseadas en IA para simplificar e optimizar os teus fluxos de traballo.","Need help configuring your agent accounts?":"Necesitas axuda para configurar as túas contas de axente?","Need help creating or configuring your departments?":"Necesitas axuda para crear ou configurar os teus departamentos?","Need help connecting your email accounts?":"Necesitas axuda para conectar as túas contas de correo electrónico?","Need help connecting your WhatsApp accounts?":"Necesitas axuda para conectar as túas contas de WhatsApp?","Need help connecting your Viber accounts?":"Necesitas axuda para conectar as túas contas de Viber?","Need help connecting your Facebook accounts?":"Necesitas axuda para conectar as túas contas de Facebook?","Need help connecting your Instagram accounts?":"Necesitas axuda para conectar as túas contas de Instagram?","Need help setting up your Call center?":"Precisas axuda para configurar o teu centro de chamadas?","Need help setting up your Chat Buttons?":"Precisas axuda para configurar os teus botóns de chat?","Need help setting up your Chat Invitations?":"Precisas axuda para configurar as túas invitacións de chat?","Need help setting up your Contact Forms?":"Necesitas axuda para configurar os teus formularios de contacto?","Need help setting up your Call Buttons?":"Precisas axuda para configurar os teus botóns de chamadas?","Need help setting up your Video Call Buttons?":"Precisas axuda para configurar os teus botóns de videollamada?","Create a new department or rename the default one to finish this step.":"Crea un novo departamento ou renomea o predeterminado para rematar este paso.",New:k,Open:C,Postponed:L,Answered:q,Resolved:z,Closed:P,"Failed to update step. Please try again later.":"Fallou ao actualizar o paso. Téntao de novo máis tarde.",'Changing the view "Getting started" failed.':'Produciuse un erro ao cambiar a vista "Primeiros pasos".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conéctaa túa páxina de X e transforma todas as publicacións, comentarios e mensaxes privadas enviadas a esa páxina en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent pode integrarse con contas de Facebook, Instagram e X(Twitter) e transformar a comunicación destes canles en tickets para unha xestión mellor e máis sinxela. Ter todas as redes sociais dispoñibles conectadas a LiveAgent permítelle interactuar e responder aos seus clientes desde un único lugar en lugar de estar mudando constantemente entre as súas contas de redes sociais.","Change theme":"Cambiar o tema","Need help customizing your Customer portal?":"Precisas axuda para personalizar o teu portal de cliente?","Personalize Customer Portal":"Personaliza o portal de clientes","You can also easily customize the color scheme of your customer portal.":"Tamén podes personalizar facilmente a paleta de cores do teu portal de clientes.","Change colors":"Cambiar cores","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Como xa poderías ter notado nas pantallas de configuración do portal do cliente, hai outras opcións máis avanzadas, como personalizar o HTML e o CSS ou engadir os teus propios scripts de seguimento ao propio portal do cliente.","Create your first article":"Crea o teu primeiro artigo","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Outra cousa a ter en conta é a facilidade de crear os teus propios artigos de base de coñecemento para os visitantes do teu portal de cliente.","Create article":"Crear artigo","Make your Knowledgebase public":"Fai pública a túa Base de Coñecemento","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"O último paso é habilitar a base de coñecemento para facer os seus artigos visibles no seu portal de clientes.","Enable knowledgebase":"Activar base de coñecemento","Manage knowledgebase":"Xestion da base de coñecemento","Keep up the pace! Create your knowledgebase to finalize this step.":"Mantén o ritmo! Crea a túa base de coñecemento para finalizar este paso.","Congratulations! You've reached the end.":"¡Parabéns! Chegaches ao final.","Configure Customer Portal":"Configura o portal do cliente","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Como paso final, falemos sobre o Portal do Cliente, unha plataforma onde os seus clientes poden contactar, obter información e resolver os seus problemas de forma independente. Unha base de coñecemento ben mantida pode reducir significativamente a carga sobre os seus axentes e mellorar a satisfacción do cliente.","Customer support portal":"Portal de soporte ao cliente","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"E agora imos botar unha ollada ao seu propio Portal do cliente aquí: {link} Pode levar algo de tempo ata que tamén sexa bonito e radiante, pero non se preocupe, chegará alí eventualmente.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Con LiveAgent, podes personalizar completamente o deseño do teu portal de cliente de acordo co tema e coas preferencias da túa marca. Como exemplo ou inspiración, non dubides en consultar a nosa base de coñecemento de LiveAgent dispoñible en {link}, que está construída só por esta función en concreto.","Getting started progress":"Progreso de Primeiros Pasos","Do not show Getting started screen after login":"Non mostrar a pantalla de inicio despois de iniciar sesión","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Unha vez activado, volve ao teu portal de clientes {link} e mira o que lograste. Ben feito! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} pasos rematados","Learn the basics.":"Aprende os conceptos básicos.","Show shortcuts":"Amosar atallos","Chat button":"Botón de chat","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Conecta a túa páxina de negocio de Instagram e transforma todos os comentarios das túas publicacións e as mencións da conta en tickets. É necesario vincular a páxina de negocio a unha páxina de Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Conecta a túa conta de X e transforma todas as publicacións en tickets baseados en consultas definidas.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obter un número de teléfono dun provedor de VoIP (Voz sobre protocolo de internet)","Upgrade your helpdesk account to manage your own call center":"Actualiza a túa conta da mesa de axuda para xestionar o teu propio centro de chamadas",Smile:I,"Contact widgets":"Widgets de contacto","All done":"Todo feito","What is a department?":"Que é un departamento?","Who is an agent?":"Quen é un axente?","various states":"estados diversos","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"A medida que o problema avanza cara á resolución, o ticket actualízase con novas accións, respostas ou notas. O ticket pasa por {link} - comezando desde ser 'novo', a ser 'respondido' cando un axente responde, 'aberto' cando o cliente responde e, por último, 'resolto' cando o problema está resolto. Se o ticket non se reabre, concluirá o seu ciclo co estado final e irreversible 'pechado'. Este sistema asegúra que cada problema do cliente sexa rastreado, tratado e resolto de forma sistemática.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Para axudar na xestión e distribución de tickets, é importante crear Departamentos. Isto delega efectivamente a autoridade e a responsabilidade relacionadas cos tickets, asegurando que cada ticket se dirixa ao equipo ou persoa adecuada.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Un departamento refírese a un grupo designado dentro da organización que se encarga de tickets específicos ou consultas de clientes. Pode representar diferentes áreas funcionais dentro dunha empresa como "Atención ao Cliente", "Soporte Técnico", "Facturación" ou "Ventas", ou pode representar diferentes habilidades lingüísticas ou competencia do equipo como “Ventas - Inglés”, “Ventas - Alemán” ou “Técnico - 2ª nivel”. Isto garante que os tickets se asignen rapidamente ás persoas adecuadas, o que pode resolver problemas máis rápido e de forma máis eficiente.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'A túa conta de LiveAgent xa ten un departamento predeterminado chamado "Xeral". Podes renomealo ou engadir novos departamentos agora.',"Connect your support email addresses":"Conecta os teus enderezos de correo electrónico de soporte","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Estas contas facilitan a resposta aos correos electrónicos dos clientes. Os correos electrónicos e as respostas enviados desde LiveAgent usan estas contas.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Cada conta de LiveAgent ten un enderezo de correo electrónico integrado, que serve como conta de correo electrónico entrante para probas iniciais e reenvío de correos e conta de correo electrónico saínte para enviar notificacións da aplicación. Ofrecemos esta caixa de correo de balde, pero ten algunhas limitacións: non se permiten enviar correos personalizados. Recoméndase o seu uso durante a configuración inicial da túa conta de LiveAgent e para probas fundamentais, pero non para a comunicación cos teus clientes.","Need help connecting your X accounts?":"Necesitas axuda para conectar as túas contas de X?","List of VoIP providers":"Lista de provedores de VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Asegúrate de experimentar con todas as diferentes funcións e ferramentas dispoñibles. Lembra, a clave do éxito cun software como este é aproveitar ao máximo as súas capacidades. Mantente curioso, innovador e sempre listo para interacciones significativas cos clientes.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Estamos emocionados de ver como esta plataforma axudará a que vostede aumente as súas interaccións co cliente, mellore os tempos de resposta e mellore a satisfacción global do cliente.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Gustaríache navegar por LiveAgent de forma máis rápida e eficiente? Familiarizarte coas opcións de acceso rápido dispoñibles sen dúbida acelerará as túas tarefas e mellorará a túa produtividade. Visita a nosa páxina dedicada aos atallos.","Service Level Agreement":"Acordo de nivel de servizo","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definir e monitorizar os estándares de rendemento creando Acordos de Nivel de Servizo (SLA).","Provide excellent customer service":"Proporciona un excelente servizo ao cliente","We'd love to hear from you":"Encantaríanos saber de ti","Need support or advice? We're ready to listen.":"Necesitas apoio ou consello? Estamos listos para escoitar.","We're looking forward to talking to you on social media.":"Estamos desexando falar contigo nas redes sociais.","Now, let's create agent accounts for your coworkers and set their roles.":"Agora, vamos crear contas de axente para os teus compañeiros e establecer os seus papeis.","If you are done with email accounts, it's time to have a look at social media channels.":"Se xa remataches coas contas de correo electrónico, é hora de botarlle unha ollada ás canles de redes sociais.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Estamos case alí. Só queda un último paso! Vamos a ver o Portal do Cliente e o que ofrece."};export{T as AI,o as Admins,a as Agents,q as Answered,P as Closed,s as Connect,l as Create,x as Customizations,p as Departments,b as Email,i as Facebook,g as Finish,c as Instagram,e as Manage,k as New,C as Open,t as Owner,y as Phone,L as Postponed,A as Reports,z as Resolved,v as Shortcuts,I as Smile,u as Tags,d as Twitter,r as Viber,n as WhatsApp,N as X,w as YouTube,h as check,E as default,f as next,m as rocket};
+const e="Xestionar",a="Axentes",o="Administradores",t="Propietario",s="Conectar",n="WhatsApp",r="Viber",i="Facebook",c="Instagram",d="Twitter",l="Crear",u="Etiquetas",p="Departamentos",m="foguete",g="Rematar",h="comprobar",f="seguinte",v="Atallos",b="Correo electrónico",y="Teléfono",N="X",w="YouTube",A="Informes",x="Personalizacións",T="IA",k="Novo",C="Aberto",L="Adiado",q="Respondido",z="Resolto",P="Pechado",I="Sorriso",E={"Getting started":"Como comezar","Learn the basics":"Aprende os conceptos básicos","Add agents":"Engadir axentes","Add departments":"Engadir departamentos","Connect email accounts":"Conecta contas de correo electrónico","Connect social media":"Conecta as túas redes sociais","Connect messaging apps":"Conectar aplicacións de mensaxería","Create contact widget":"Crea widget de contacto","Create call center":"Crear centro de chamadas","Configure customer portal":"Configura o portal do cliente","Keyboard Shortcuts":"Atallos de teclado","Improve your CX skills":"Mellora as túas habilidades de CX","Contact Us":"Contacta connosco",Manage:e,"Add agent":"Engadir axente","Create agent account to complete this step.":"Crea unha conta de axente para completar este paso.","Next, let's further explore Departments and their purpose.":"A continuación, exploremos máis os departamentos e o seu propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Comecemos a crear contas de axente para os teus compañeiros e membros do equipo.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"As contas de axente tamén se poden asignar a departamentos específicos en función da súa área de especialización, e o software LiveAgent incluso permite xestionar os seus permisos e roles. Por exemplo, algúns axentes quizais só poidan ver e responder a tickets, mentres que outros poderían ter a autoridade para xestionar o contido da base de coñecemento ou mesmo a outros axentes.","Types of LiveAgent account":"Tipos de conta de LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Por defecto, hai tres tipos de contas de axente en LiveAgent. Axente, Administrador e Propietario.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Os axentes poden ver, responder e xestionar tickets, recoller chats/chamadas en directo, escribir e xestionar contido da base de coñecemento, xestionar contactos, crear as sua propias mensaxes predeterminadas e respostas predefinidas, xestionar os seus propios perfís de axente e ver os seus propios informes de axente.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Os administradores, ademais dos permisos do rol de axente, poden xestionar contas doutras axentes e administradores (pero non a conta do propietario), ver todos os informes e configurar os axustes do sistema.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Ademais dos permisos do rol de administrador, o propietario tamén pode gestionar a facturación e as configuracións de pagamento da conta LiveAgent.","Manage agents":"Xestion de axentes","Need help configuring your agent accounts? Learn more":"Necesitas axuda para configurar as túas contas de axente? Aprende máis","Custom agent roles (paid feature)":"Roles de axente personalizados (característica de pago)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Ademais dos roles predeterminados, podes establecer roles de axente personalizados e outorgarlles permisos específicos para adaptarse ás túas necesidades operativas únicas.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Agora que temos os axentes e os departamentos organizados, precisamos establecer algúns canles de comunicación.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Engadir Departamentos á súa conta de LiveAgent pode mellorar significativamente a eficiencia do seu proceso de atención ao cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"A finalidade de crear departamentos é clasificar e asignar tickets aos equipos ou axentes respectivos mellor cualificados para manexalos. Isto non só mellora a eficiencia e a produtividade do soporte ao cliente senón que tamén garante que as consultas dos clientes sexan xestionadas polas persoas con a experiencia adecuada.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Os departamentos tamén permiten fluxos de traballo estruturados. Podes establecer regras e permisos de acceso para cada departamento, o que axuda a manter un entorno de traballo organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Ademais, os departamentos poden proporcionar datos vitais para análises e ideas, dando unha imaxe clara de que áreas reciben máis consultas ou necesitan máis recursos para mellorar o servizo ao cliente. A estrutura do departamento tamén axuda a ofrecer un servizo máis personalizado, xa que o cliente interactúa con esforzos familiares cos seus problemas ou necesidades específicas.","Manage departments":"Xestionar departamentos","Need help creating or configuring your departments? Learn more":"Necesitas axuda para crear ou configurar os teus departamentos? Aprende máis","Choose theme":"Escolla tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Comecemos por elixir un tema para o portal de clientes. Hai algumas opcións entre as que elixir. Podes usar o botón "Previsualizar" para consultalas primeiro.',Connect:s,"Connect email accounts to complete this step.":"Conecta contas de email para completar este paso.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Comecemos conectando as túas contas de correo electrónico a LiveAgent, permitindo que recibas correos como tickets e respondas a eles sen problemas.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dúas clases de contas de correo electrónico deben ser configuradas en LiveAgent, de entrada e saída. A mesma conta de correo electrónico utilízase a miúdo tanto como conta de entrada como de saída.","Incoming email accounts":"Contas de correo electrónico entrantes","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Estas contas reciben os correos electrónicos dos teus clientes. Cada correo enviado a estas contas é importado a LiveAgent, creando un ticket.","Need help connecting your email accounts? Learn more":"Necesitas axuda para conectar as túas contas de correo electrónico? Aprende máis","Outgoing email accounts":"Contas de correo electrónico saínte","Your Built-in Email Account":"A túa conta de correo electrónico integrada","connect email accounts":"conecta contas de correo electrónico","Your built-in email address is: ":"O teu enderezo de correo electrónico incorporado é: ","Feel free to send a test email to this address and see LiveAgent in action!":"Non dubide en enviar un correo electrónico de proba a este enderezo e vexa LiveAgent en acción!","This step requires you to connect any messaging app you prefer.":"Este paso require que conectes calquera aplicación de mensaxería que prefiras.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Agora, imos presentar outro aspecto esencial da nosa ferramenta: a diversa gama de widgets de contacto que LiveAgent ofrece para a súa comodidade.","Connect Messaging apps":"Conectar aplicacións de mensaxería","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar estas plataformas de mensaxería a LiveAgent permite responder aos seus clientes desde unha única plataforma, eliminando a necesidade de mudar continuamente entre diferentes aplicacións ou contas.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular as túas contas de WhatsApp a LiveAgent transformará sen problemas todas as mensaxes entrantes de WhatsApp en tickets dentro do sistema. Isto permite que os teus axentes respondan de forma sinxela e eficiente a cada consulta de cliente recibida a través de WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Necesitas axuda para conectar as túas contas de WhatsApp? Aprende máis",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ao integrar as túas contas de Viber con LiveAgent, todos os mensaxes de Viber recibidos son sistemáticamente convertidos en tickets individuais dentro da plataforma. Isto permite aos teus axentes abordar de forma rápida e sinxela cada consulta de cliente recibida a través de Viber.","Need help connecting your Viber accounts? Learn more":"Necesitas axuda para conectar as túas contas de Viber? Aprende máis",Facebook:i,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conéctaa túa páxina de Facebook Business e transforma todas as publicacións, comentarios e mensaxes privadas enviadas a esa páxina en tickets.","Need help connecting your Facebook accounts? Learn more":"Necesitas axuda para conectar as túas contas de Facebook? Aprende máis",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Necesitas axuda para conectar as túas contas de Instagram? Aprende máis",Twitter:d,"Connecting social media account is needed to finalize this step.":"É necesario conectar a conta das redes sociais para finalizar este paso.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"E que tal conectar contas de WhatsApp ou Viber? Con LiveAgent, estamos contigo!","Connect your social media accounts":"Conecta as túas contas de redes sociais","connect social media":"conecta as túas redes sociais","Integration possibilities with many VoIP providers worldwide":"Posibilidades de integración con moitos provedores de VoIP en todo o mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Se o provedor que desexa non está na lista, sempre se pode utilizar o método de integración xeral, pero non dubide en avisarnos! Faremos todo o posible para engadilo.","Unlimited call recording":"Gravacións de chamadas ilimitadas","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Con gravacións de chamadas sen límites, podes capturar cada interacción telefónica, proporcionando un recurso valioso para aseguramento da calidade e adestramento continuo dos axentes.","IVR (interactive voice response)":"IVR (respuesta vocal interactiva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esta característica permítelle reproducir saúdos personalizados ou gravacións informativas para captar a atención dos chamadores. Ofrece opcións para a recollida de datos durante a interacción da chamada e permite aos chamadores interactuar a través do sinalización de tons. Os chamadores poden invocar varias accións premendo números, como ser dirixidos ao axente ou departamento correcto ou solicitar un retorno de chamada.","Call Devices":"Dispositivos de Chamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Se prefires non recibir chamadas a través do navegador do teu PC, podes vincular sen problemas un teléfono de hardware externo a LiveAgent. Esta función permítelle realizar ou aceptar chamadas facilmente, ofrecendo un método alternativo para xestionar interaccións telefónicas que mellor se adecúe á túa conveniencia.","Mobile apps":"Aplicacións móbiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para ofrecerche unha maior comodidade, ofrecemos aplicacións móbiles gratuítas para as plataformas Android e iOS. Estas aplicacións permiten xestionar as chamadas de LiveAgent sen esforzo mentres estás en movemento.","Call queue":"Cola de chamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"A nosa función de cola de chamadas garante que non se perdan chamadas incluso cando todos os axentes están ocupados. As chamadas entrantes entran nunha cola e agardan a súa quenda até que o seguinte axente dispoñible poida atender a chamada.","Create a call center":"Crear centro de chamadas","To complete this step, connect your phone number from VoIP.":"Para completar este paso, conecta o teu número de teléfono de VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent proporciona unha solución integrada de centro de chamadas que te permite recibir, responder e rexistrar chamadas telefónicas como tickets. Así que, con uns poucos pasos, podes converter o teu helpdesk nun dinámico centro de chamadas, eliminando a necesidade de solucións de chamadas de terceiros.","What we offer?":"Que ofrecemos?","warning icon":"ícono de advertencia","What do you need?":"¿Que necesitas?","Connect it with your LiveAgent account":"Conéctao coa túa conta de LiveAgent","Call center":"Centro de chamadas","Need help setting up your Call center? Learn more":"Precisas axuda para configurar o teu centro de chamadas? Aprende máis","Chat buttons":"Botón de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estes son facilmente personalizables e permiten aos seus clientes iniciar instantaneamente un chat en vivo cos seus axentes directamente desde a súa páxina web. Hai moitos tipos e deseños predefinidos dispoñibles. Asegúrese de comprobalo!","Need help setting up your Chat Buttons? Learn more":"Precisas axuda para configurar os teus botóns de chat? Aprende máis","Chat invitations":"Invitacións de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Interactúa cos teus clientes de forma proactiva enviando invitacións de chat automatizadas baseadas en criterios específicos, como as páxinas visitadas ou o tempo dedicado a unha páxina.","Need help setting up your Chat Invitations? Learn more":"Precisas axuda para configurar as túas invitacións de chat? Aprende máis","Contact forms":"Formularios de contacto","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite aos clientes enviar rapidamente as súas consultas ou comentarios como tickets directamente desde a súa páxina web cun simple clic nun botón ou completando un formulario na páxina.","Need help setting up your Contact Forms? Learn more":"Necesitas axuda para configurar os teus formularios de contacto? Aprende máis","Call buttons":"Botón de chamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Estes sinxelos botóns permiten aos seus clientes iniciar una chamada directa desde o seu navegador web cun axente dispoñible do seu equipo en LiveAgent.","Need help setting up your Call Buttons? Learn more":"Precisas axuda para configurar os teus botóns de chamada? Aprende máis","Video call buttons":"Botóns de videochamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como suxire o nome, este botón ofrece unha oportunidade para a interacción cara a cara, permitindo que clientes e axentes se conecten de forma máis persoal.","Need help setting up your Video Call Buttons? Learn more":"Precisas axuda para configurar os teus botóns de chamada en vídeo? Aprende máis","You can finish this step by creating any contact widget.":"Podes rematar este paso creando calquera widget de contacto.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Sabías que con LiveAgent podes xestionar chamadas telefónicas reais tamén?","Create contact widgets for your website":"Crea widgets de contacto para o teu sitio web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent proporciona varios widgets de contacto que buscan mellorar a súa experiencia interactiva de atención ao cliente e simplificar a comunicación. Cada un destes widgets ofrece un camiño único para conectar cos clientes, mellorando, en última instancia, a súa experiencia e aumentando o rendemento do seu servizo de atención ao cliente.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"¿Xa estás familiarizado cos fundamentos de LiveAgent? Vamos proceder coa configuración.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Agora que xa entendiches os conceptos básicos, é hora de comezar a configurar o software.","How does LiveAgent work?":"Como funciona LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"O software de mesa de axuda LiveAgent é unha ferramenta de atención ao cliente que axuda a xestionar e axilizar as interaccións cos clientes a través de varias canles como correo electrónico, chat en directo, chamadas telefónicas e redes sociais.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"O software clasifica automaticamente as consultas dos clientes en tickets e asínaas ao departamento ou axente adecuado utilizando regras predefinidas. Ofrece unha caixa de entrada única e compartida onde os axentes poden acceder e responder a todas as consultas dos clientes. LiveAgent tamén ofrece funcións como regras de automatización, SLA, informes, análises e unha base de coñecemento que axuda no autoservizo.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En esencia, LiveAgent mellora a eficiencia do seu servizo de atención ao cliente e asegura que todas as comunicacións cos clientes se manexen de forma oportuna e organizada.","LiveAgent in a nutshell":"LiveAgent en resumo","What is a ticket?":"¿Que é un ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de axuda é esencialmente un rexistro digital da solicitude de axuda ou asistencia dun cliente. Este ticket contén toda a información relevante sobre o problema ou consulta do cliente, incluídos os seus datos de contacto, a natureza do problema e calquera interacción que se tivo co cliente sobre o problema. O ticket pode orixinarse de varias fontes, como correos electrónicos, chamadas telefónicas, chats en vivo ou mensaxes de redes sociais.",Tags:u,Departments:p,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un Axente é un membro do seu equipo de soporte que interactúa directamente cos seus clientes para resolver as súas consultas ou problemas. Son esencialmente os usuarios do software LiveAgent dentro da súa conta de LiveAgent, encargados de responder ás consultas dos clientes que chegan como tickets.","Let's start":"Comecemos",rocket:m,Finish:g,"Redo unfinished steps":"Refacer os pasos inacabados",check:h,next:f,"heading icon":"ícono de cabeceira","Skip this step":"Saltar este paso","You are all set":"Estás listo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Completaches correctamente todos os pasos para configurar o software de mesa de axuda de LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Se precisas asistencia ou tes consultas, o noso soporte está a un clic de distancia. Non dubides en ","reach out":"contactar",Shortcuts:v,"Check out shortcuts":"Consulta os atallos","Discover the secrets of LiveAgent":"Descubre os segredos de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"E para aqueles ansiosos por profundar e dominar verdadeiramente LiveAgent, reunimos unha colección de artigos e guías de como facer que abrangue unha ampla gama de temas. Así que adiante, comeza a explorar.","Improve your LiveAgent skills":"Mellora as túas habilidades con LiveAgent","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"Non dubides en poñerte en contacto connosco! Estamos dispoñibles 24/7.",Email:b,"Chat with us":"Chatee connosco","Message us":"Mándanos unha mensaxe","Contact form":"Formulario de contacto","Contact for sales purposes:":"Contacto para fins de vendas:",Phone:y,"(Toll Free in USA & Canada)":"(Gratuíto en EE. UU. e Canadá)","(European Union & Worldwide)":"(Unión Europea e Mundial)","Our offices:":"As nosas oficinas:","Self-help and system status:":"Autoaxuda e estado do sistema:","Find answers to your questions, day or night.":"Atopa respostas ás túas preguntas, día ou noite.","Go to our support portal":"Ir ao noso portal de soporte","Support portal":"Portal de soporte","Looking for answers?":"Buscando respostas?","Go to status page":"Ir á páxina de estado","Status page":"Páxina de estado","Check out our service status":"Consulta o estado do noso servizo","Social networks:":"Redes sociais:","Connect with us":"Conéctate connosco","Join our community today":"Únete á nosa comunidade hoxe","Join our journey":"Únete á nosa viaxe","Let's make memories":"Fagamos recordos.",X:"X","Let's connect":"Conectemos","Join our tribe, let's grow":"Únete á nosa tribo, imos medrar",YouTube:w,"Learn & grow on":"Aprende e crece","Discover and thrive":"Descubre e prospera","Email templates":"Modelo de correo electrónico","Personalize your customer interactions with customizable email templates.":"Personaliza as interaccións cos teus clientes con modelos de correo electrónico personalizables.","Ticket Filters":"Filtros de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Optimiza a xestión de tickets usando filtros para ordenar e organizar os teus tickets.","Agents ranking":"Valoracións dos axentes","Enable your customers to assess the assistance provided by your support agents.":"Permite que os teus clientes avalíen a asistencia proporcionada polos teus axentes.","Canned Messages":"Mensaxes predefinidas","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Crear respostas predefinidas para preguntas frequentemente feitas para respostas rápidas e consistentemente.","Automatic Rules":"Regras automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Mellora a eficiencia creando accións e fluxo de traballo predefinidos con regras.","Ticket Tags":"Etiquetas do ticket","Enhance ticket organization and searchability by creating useful tags.":"Mellora a organización e a busca dos tickets creando etiquetas útiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obteña información valiosa sobre as súas operacións de atención ao cliente a través de informes detallados.","Domain Parking":"Estacionamento de dominio","Connect and use your own domain with your LiveAgent account.":"Conéctate e utiliza o teu propio dominio coa túa conta de LiveAgent.",Customizations:x,"Personalize your LiveAgent according to your branding needs and preferences":"Personaliza o teu LiveAgent de acordo coas túas necesidades e preferencias de marca","Integrations & Plugins":"Integracións e complementos","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplía a funcionalidade de LiveAgent integrándoo con diversas plataformas a través de complementos.","Explore Other Features":"Explorar outras funcións","Better understand and utilize the full range of features offered by LiveAgent.":"Entender mellor e utilizar o conxunto completo de funcións ofrecidas por LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para dominar verdadeiramente LiveAgent, consulta a nosa colección de artigos e guías sobre como facer as cousas.","Home tab":"Pestana de Inicio","Open ticket to be solved (if any)":"Abrir ticket para resolver (se algún)","Resolve ticket":"Resolver o ticket","Show predefined answers":"Mostrar respostas predefinidas","Answer the chat":"Responde ao chat","Answer the chat on background":"Responder ao chat en segundo plano","Open ticket on background":"Abrir ticket en segundo plano","Send message":"Enviar mensaxe","Close ticket tab":"Pechar a pestana do ticket","Close ticket window":"Pechar a xanela do ticket","Show canned messages":"Mostrar mensaxes predefinidas","Cycle through the opened ticket tabs":"Percorre as pestanas abertas de tickets","Previous or next tab":"Pestana anterior ou seguinte","Close active tab":"Pechar a pestana activa","Answer ticket":"Responder ticket","Canned message":"Mensaxe predefinida","Predefined answers":"Respostas predefinidas","Save time with keyboard shortcuts":"Gaña tempo con atallos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Usa atallos de teclado para mellorar as túas habilidades e produtividade.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Cando pasas o rato por encima de certos elementos, mostrarase unha información emerxente se hai un atallo dispoñible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Os departamentos tamén permiten fluxos de traballo estruturados. Podes establecer regras e permisos de acceso para cada departamento, o que axuda a manter un entorno de traballo organizado.","Learn more":"Aprender máis",AI:"IA","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Mellora a túa estratexia de soporte con solucións baseadas en IA para simplificar e optimizar os teus fluxos de traballo.","Need help configuring your agent accounts?":"Necesitas axuda para configurar as túas contas de axente?","Need help creating or configuring your departments?":"Necesitas axuda para crear ou configurar os teus departamentos?","Need help connecting your email accounts?":"Necesitas axuda para conectar as túas contas de correo electrónico?","Need help connecting your WhatsApp accounts?":"Necesitas axuda para conectar as túas contas de WhatsApp?","Need help connecting your Viber accounts?":"Necesitas axuda para conectar as túas contas de Viber?","Need help connecting your Facebook accounts?":"Necesitas axuda para conectar as túas contas de Facebook?","Need help connecting your Instagram accounts?":"Necesitas axuda para conectar as túas contas de Instagram?","Need help setting up your Call center?":"Precisas axuda para configurar o teu centro de chamadas?","Need help setting up your Chat Buttons?":"Precisas axuda para configurar os teus botóns de chat?","Need help setting up your Chat Invitations?":"Precisas axuda para configurar as túas invitacións de chat?","Need help setting up your Contact Forms?":"Necesitas axuda para configurar os teus formularios de contacto?","Need help setting up your Call Buttons?":"Precisas axuda para configurar os teus botóns de chamadas?","Need help setting up your Video Call Buttons?":"Precisas axuda para configurar os teus botóns de videollamada?","Create a new department or rename the default one to finish this step.":"Crea un novo departamento ou renomea o predeterminado para rematar este paso.",New:k,Open:C,Postponed:L,Answered:q,Resolved:z,Closed:P,"Failed to update step. Please try again later.":"Fallou ao actualizar o paso. Téntao de novo máis tarde.",'Changing the view "Getting started" failed.':'Produciuse un erro ao cambiar a vista "Primeiros pasos".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conéctaa túa páxina de X e transforma todas as publicacións, comentarios e mensaxes privadas enviadas a esa páxina en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent pode integrarse con contas de Facebook, Instagram e X(Twitter) e transformar a comunicación destes canles en tickets para unha xestión mellor e máis sinxela. Ter todas as redes sociais dispoñibles conectadas a LiveAgent permítelle interactuar e responder aos seus clientes desde un único lugar en lugar de estar mudando constantemente entre as súas contas de redes sociais.","Change theme":"Cambiar o tema","Need help customizing your Customer portal?":"Precisas axuda para personalizar o teu portal de cliente?","Personalize Customer Portal":"Personaliza o portal de clientes","You can also easily customize the color scheme of your customer portal.":"Tamén podes personalizar facilmente a paleta de cores do teu portal de clientes.","Change colors":"Cambiar cores","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Como xa poderías ter notado nas pantallas de configuración do portal do cliente, hai outras opcións máis avanzadas, como personalizar o HTML e o CSS ou engadir os teus propios scripts de seguimento ao propio portal do cliente.","Create your first article":"Crea o teu primeiro artigo","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Outra cousa a ter en conta é a facilidade de crear os teus propios artigos de base de coñecemento para os visitantes do teu portal de cliente.","Create article":"Crear artigo","Make your Knowledgebase public":"Fai pública a túa Base de Coñecemento","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"O último paso é habilitar a base de coñecemento para facer os seus artigos visibles no seu portal de clientes.","Enable knowledgebase":"Activar base de coñecemento","Manage knowledgebase":"Xestion da base de coñecemento","Keep up the pace! Create your knowledgebase to finalize this step.":"Mantén o ritmo! Crea a túa base de coñecemento para finalizar este paso.","Congratulations! You've reached the end.":"¡Parabéns! Chegaches ao final.","Configure Customer Portal":"Configura o portal do cliente","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Como paso final, falemos sobre o Portal do Cliente, unha plataforma onde os seus clientes poden contactar, obter información e resolver os seus problemas de forma independente. Unha base de coñecemento ben mantida pode reducir significativamente a carga sobre os seus axentes e mellorar a satisfacción do cliente.","Customer support portal":"Portal de soporte ao cliente","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"E agora imos botar unha ollada ao seu propio Portal do cliente aquí: {link} Pode levar algo de tempo ata que tamén sexa bonito e radiante, pero non se preocupe, chegará alí eventualmente.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Con LiveAgent, podes personalizar completamente o deseño do teu portal de cliente de acordo co tema e coas preferencias da túa marca. Como exemplo ou inspiración, non dubides en consultar a nosa base de coñecemento de LiveAgent dispoñible en {link}, que está construída só por esta función en concreto.","Getting started progress":"Progreso de Primeiros Pasos","Do not show Getting started screen after login":"Non mostrar a pantalla de inicio despois de iniciar sesión","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Unha vez activado, volve ao teu portal de clientes {link} e mira o que lograste. Ben feito! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} pasos rematados","Learn the basics.":"Aprende os conceptos básicos.","Show shortcuts":"Amosar atallos","Chat button":"Botón de chat","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Conecta a túa páxina de negocio de Instagram e transforma todos os comentarios das túas publicacións e as mencións da conta en tickets. É necesario vincular a páxina de negocio a unha páxina de Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Conecta a túa conta de X e transforma todas as publicacións en tickets baseados en consultas definidas.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obter un número de teléfono dun provedor de VoIP (Voz sobre protocolo de internet)","Upgrade your helpdesk account to manage your own call center":"Actualiza a túa conta da mesa de axuda para xestionar o teu propio centro de chamadas",Smile:I,"Contact widgets":"Widgets de contacto","All done":"Todo feito","What is a department?":"Que é un departamento?","Who is an agent?":"Quen é un axente?","various states":"estados diversos","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"A medida que o problema avanza cara á resolución, o ticket actualízase con novas accións, respostas ou notas. O ticket pasa por {link} - comezando desde ser 'novo', a ser 'respondido' cando un axente responde, 'aberto' cando o cliente responde e, por último, 'resolto' cando o problema está resolto. Se o ticket non se reabre, concluirá o seu ciclo co estado final e irreversible 'pechado'. Este sistema asegúra que cada problema do cliente sexa rastreado, tratado e resolto de forma sistemática.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Para axudar na xestión e distribución de tickets, é importante crear Departamentos. Isto delega efectivamente a autoridade e a responsabilidade relacionadas cos tickets, asegurando que cada ticket se dirixa ao equipo ou persoa adecuada.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Un departamento refírese a un grupo designado dentro da organización que se encarga de tickets específicos ou consultas de clientes. Pode representar diferentes áreas funcionais dentro dunha empresa como "Atención ao Cliente", "Soporte Técnico", "Facturación" ou "Ventas", ou pode representar diferentes habilidades lingüísticas ou competencia do equipo como “Ventas - Inglés”, “Ventas - Alemán” ou “Técnico - 2ª nivel”. Isto garante que os tickets se asignen rapidamente ás persoas adecuadas, o que pode resolver problemas máis rápido e de forma máis eficiente.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'A túa conta de LiveAgent xa ten un departamento predeterminado chamado "Xeral". Podes renomealo ou engadir novos departamentos agora.',"Connect your support email addresses":"Conecta os teus enderezos de correo electrónico de soporte","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Estas contas facilitan a resposta aos correos electrónicos dos clientes. Os correos electrónicos e as respostas enviados desde LiveAgent usan estas contas.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Cada conta de LiveAgent ten un enderezo de correo electrónico integrado, que serve como conta de correo electrónico entrante para probas iniciais e reenvío de correos e conta de correo electrónico saínte para enviar notificacións da aplicación. Ofrecemos esta caixa de correo de balde, pero ten algunhas limitacións: non se permiten enviar correos personalizados. Recoméndase o seu uso durante a configuración inicial da túa conta de LiveAgent e para probas fundamentais, pero non para a comunicación cos teus clientes.","Need help connecting your X accounts?":"Necesitas axuda para conectar as túas contas de X?","List of VoIP providers":"Lista de provedores de VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Asegúrate de experimentar con todas as diferentes funcións e ferramentas dispoñibles. Lembra, a clave do éxito cun software como este é aproveitar ao máximo as súas capacidades. Mantente curioso, innovador e sempre listo para interacciones significativas cos clientes.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Estamos emocionados de ver como esta plataforma axudará a que vostede aumente as súas interaccións co cliente, mellore os tempos de resposta e mellore a satisfacción global do cliente.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Gustaríache navegar por LiveAgent de forma máis rápida e eficiente? Familiarizarte coas opcións de acceso rápido dispoñibles sen dúbida acelerará as túas tarefas e mellorará a túa produtividade. Visita a nosa páxina dedicada aos atallos.","Service Level Agreement":"Acordo de nivel de servizo","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definir e monitorizar os estándares de rendemento creando Acordos de Nivel de Servizo (SLA).","Provide excellent customer service":"Proporciona un excelente servizo ao cliente","We'd love to hear from you":"Encantaríanos saber de ti","Need support or advice? We're ready to listen.":"Necesitas apoio ou consello? Estamos listos para escoitar.","We're looking forward to talking to you on social media.":"Estamos desexando falar contigo nas redes sociais.","Now, let's create agent accounts for your coworkers and set their roles.":"Agora, vamos crear contas de axente para os teus compañeiros e establecer os seus papeis.","If you are done with email accounts, it's time to have a look at social media channels.":"Se xa remataches coas contas de correo electrónico, é hora de botarlle unha ollada ás canles de redes sociais.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Estamos case alí. Só queda un último paso! Vamos a ver o Portal do Cliente e o que ofrece.","This feature is locked on your current plan.":"Esta función non está dispoñible no seu plan actual.","Change plan":"Cambiar plan"};export{T as AI,o as Admins,a as Agents,q as Answered,P as Closed,s as Connect,l as Create,x as Customizations,p as Departments,b as Email,i as Facebook,g as Finish,c as Instagram,e as Manage,k as New,C as Open,t as Owner,y as Phone,L as Postponed,A as Reports,z as Resolved,v as Shortcuts,I as Smile,u as Tags,d as Twitter,r as Viber,n as WhatsApp,N as X,w as YouTube,h as check,E as default,f as next,m as rocket};

package/dist/assets/hr-HR.js

@@ -1 +1 @@
-const e="Upravljaj",a="Agenti",t="Admini",o="Vlasnik",i="Poveži",n="WhatsApp",r="Viber",s="Facebook",u="Instagram",c="Twitter",l="Stvaranje",d="Tagovi",m="Odjeli",p="raketa",v="Dovrši",g="provjeri",j="Prečaci",k="E-pošta",h="Telefon",S="X",z="YouTube",b="Izvješća",f="Prilagodbe",T="UI",w="Novi",y="Otvoren",A="Odloženo",L="Odgovori",P="Riješen",C="Zatvorena",O={"Getting started":"Prvi koraci","Learn the basics":"Naučite osnove","Add agents":"Dodaj agente","Add departments":"Dodaj odjele","Connect email accounts":"Poveži račune e-pošte","Connect social media":"Poveži društvene mreže","Connect messaging apps":"Poveži aplikacije za razmjenu poruka","Create contact widget":"Stvori widget za kontakt","Create call center":"Stvori pozivni centar","Configure customer portal":"Konfiguriraj korisnički portal","Keyboard Shortcuts":"Tipkovni prečaci","Improve your CX skills":"Poboljšajte svoje vještine CX","Contact Us":"Kontaktirajte nas",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Stvorite račun agenta da biste dovršili ovaj korak.","Next, let's further explore Departments and their purpose.":"Sada ćemo dodatno istražiti odjele i njihovu svrhu.","Let's start by creating agent accounts for your colleagues and team members.":"Započnimo s izradom računa agenata za Vaše kolege i članove tima.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Račune agenata također je moguće dodijeliti određenim odjelima, ovisno o njihovom području stručnosti, a softver LiveAgent čak omogućuje upravljanje njihovim dopuštenjima i ulogama. Na primjer, neki agenti možda će moći samo pregledavati i odgovarati na tikete, dok će drugi imati ovlasti za upravljanje sadržajem baze znanja ili čak drugim agentima.","Types of LiveAgent account":"Vrste računa LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Prema zadanim postavkama, u LiveAgent-u postoje tri vrste računa agenata: račun agenta, administratora i vlasnika.",Agents:a,Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administratori, osim dopuštenja koja se odnose na ulogu agenta, mogu upravljati računima drugih agenata i administratora (ali ne i računom vlasnika), pregledavati sva izvješća te konfigurirati postavke sustava.",Owner:o,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Osim dopuštenja povezanih s ulogom administratora, vlasnik također može upravljati postavkama naplate i plaćanja u računu LiveAgent.","Manage agents":"Upravljanje agentima","Need help configuring your agent accounts? Learn more":"Trebate li pomoć s konfiguracijom računa za agente? Saznajte više","Custom agent roles (paid feature)":"Prilagođene uloge agenata (plaćena značajka)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Osim zadanih uloga, možete uspostaviti prilagođene uloge agenata i dodijeliti im specifična dopuštenja kako biste ih uskladili s vlastitim operativnim potrebama.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Sada kada smo riješili agente i odjele, potrebno je uspostaviti neke komunikacijske kanale.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodavanjem odjela u svoj račun LiveAgent možete značajno poboljšati učinkovitost procesa korisničke podrške.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Svrha stvaranja odjela jest sortiranje i dodjeljivanje tiketa odgovarajućim timovima ili agentima koji su najkompetentniji za njihovo rješavanje. To ne samo da poboljšava efikasnost i produktivnost korisničke podrške, već također osigurava da upite korisnika rješavaju oni s adekvatnom razinom stručnosti.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Odjeli također omogućuju strukturirane procese rada. Možete postaviti pravila i pristupna dopuštenja za svaki odjel, što pomaže u održavanju organiziranog radnog okruženja.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Osim toga, odjeli mogu pružiti ključne podatke vezane uz analitiku i uvide, dajući jasnu sliku o tome koja područja primaju najviše upita ili zahtijevaju više resursa za unapređenje korisničke usluge. Struktura odjela također pomaže u pružanju personaliziranije usluge jer korisnik komunicira sa stručnjacima koji su upoznati s njegovim specifičnim problemima ili potrebama.","Manage departments":"Upravljanje odjelima","Need help creating or configuring your departments? Learn more":"Trebate li pomoć s kreiranjem ili konfiguriranjem odjela? Saznajte više","Choose theme":"Odaberi temu",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Započnimo s odabirom teme za korisnički portal. Postoji nekoliko opcija za odabir. Možete upotrijebiti gumb "Pregled" kako biste ih pogledali.',Connect:i,"Connect email accounts to complete this step.":"Povežite račune e-pošte da biste dovršili ovaj korak.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Započnimo povezivanjem Vaših računa e-pošte s LiveAgent-om, što će Vam omogućiti da primate e-poruke kao tikete i da lako odgovarate na njih.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Potrebno je postaviti dvije vrste računa za e-poštu u LiveAgent-u, dolazni i odlazni. Isti račun e-pošte često se koristi kao dolazni i odlazni račun.","Incoming email accounts":"Računi dolazne e-pošte","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ovi računi služe za primanje e-poruka od Vaših kupaca. Svaka e-poruka poslana na te račune uvozi se u LiveAgent, pri čemu se kreira tiket.","Need help connecting your email accounts? Learn more":"Trebate li pomoć s povezivanjem svojih računa e-pošte? Saznajte više","Your Built-in Email Account":"Vaš ugrađeni račun e-pošte","connect email accounts":"poveži račune e-pošte","Your built-in email address is: ":"Vaša ugrađena adresa e-pošte je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Slobodno pošaljite testnu e-poruku na ovu adresu i pogledajte LiveAgent na djelu!","This step requires you to connect any messaging app you prefer.":"Ovaj korak zahtijeva da povežete neku od aplikacija za razmjenu poruka po svom izboru.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Sada ćemo predstaviti još jedan neizostavan aspekt našeg alata – raznolik izbor praktičnih widgeta za kontakt koje LiveAgent nudi.","Connect Messaging apps":"Poveži aplikacije za razmjenu poruka",WhatsApp:n,Viber:r,Facebook:s,Instagram:u,Twitter:c,"Connect your social media accounts":"Povežite svoje račune na društvenim mrežama","connect social media":"poveži društvene mreže","Integration possibilities with many VoIP providers worldwide":"Mogućnosti integracije s brojnim pružateljima VoIP usluga širom svijeta","Unlimited call recording":"Neograničeno snimanje poziva","Mobile apps":"Mobilne aplikacije","Create a call center":"Stvori pozivni centar","What we offer?":"Šta nudimo?","warning icon":"ikona upozorenja","What do you need?":"Što trebate?","Connect it with your LiveAgent account":"Povežite ga sa svojim računom LiveAgent","Call center":"Pozivni centar","Need help setting up your Call center? Learn more":"Trebate li pomoć s postavljanjem svog pozivnog centra? Saznajte više","Chat buttons":"Tasteri za ćaskanje","Chat invitations":"Pozivnice za chat","Contact forms":"Kontakt obrasci","Call buttons":"Dugmići za poziv","Video call buttons":"Gumbi za videopoziv","You can finish this step by creating any contact widget.":"Ovaj korak možete završiti stvaranjem bilo kojeg widgeta za kontakt.","Create contact widgets for your website":"Stvorite widgete za kontakt za svoju web stranicu",Create:l,"How does LiveAgent work?":"Kako LiveAgent funkcionira?","What is a ticket?":"Što je tiket?",Tags:d,Departments:m,"Let's start":"Započnimo",rocket:p,Finish:v,check:g,"Skip this step":"Preskoči ovaj korak","You are all set":"Sve je spremno",Shortcuts:j,"Check out shortcuts":"Provjerite prečace","Discover the secrets of LiveAgent":"Otkrijte tajne LiveAgent-a","Improve your LiveAgent skills":"Poboljšajte svoje vještine u LiveAgent-u","Don't hesitate to contact us! We are available 24/7.":"Ne oklijevajte kontaktirati nas! Dostupni smo 24/7.",Email:k,"Message us":"Pošaljite nam poruku","Contact form":"Kontakt obrazac","Contact for sales purposes:":"Kontakt u svrhu prodaje:",Phone:h,"Our offices:":"Naši uredi:","Find answers to your questions, day or night.":"Pronađite odgovore na svoja pitanja, danju ili noću.","Go to our support portal":"Idite na naš portal za podršku","Support portal":"Portal za podršku","Looking for answers?":"Tražite odgovore?","Check out our service status":"Provjerite status naše usluge","Social networks:":"Društvene mreže:","Connect with us":"Povežite se sa nama","Join our community today":"Pridružite se našoj zajednici već danas","Join our journey":"Pridružite se našem putovanju","Let's make memories":"Stvorimo uspomene",X:"X","Let's connect":"Povežimo se","Join our tribe, let's grow":"Pridružite se našoj zajednici, rastimo zajedno",YouTube:z,"Learn & grow on":"Učite i rastite na","Email templates":"Email šabloni","Personalize your customer interactions with customizable email templates.":"Personalizirajte svoje interakcije s kupcima pomoću prilagodljivih predložaka e-pošte.","Ticket Filters":"Filteri tiketa","Streamline ticket management by using filters to sort and organize your tickets.":"Pojednostavite upravljanje tiketima upotrebom filtera za sortiranje i organizaciju tiketa.","Automatic Rules":"Automatska pravila","Ticket Tags":"Oznake tiketa","Enhance ticket organization and searchability by creating useful tags.":"Poboljšajte organizaciju i pretraživanje tiketa stvaranjem korisnih oznaka.",Reports:b,"Gain valuable insights into your customer service operations through detailed reports.":"Steknite vrijedne uvide u rad svoje korisničke podrške putem detaljnih izvješća.",Customizations:f,"Integrations & Plugins":"Integracije i plugin-ovi","Explore Other Features":"Istražite ostale značajke","Better understand and utilize the full range of features offered by LiveAgent.":"Bolje razumijte i iskoristite čitav niz značajki koje nudi LiveAgent.","Resolve ticket":"Rješavanje ulaznica","Answer the chat":"Odgovori na chat","Answer the chat on background":"Odgovori na chat u pozadini","Open ticket on background":"Otvori tiket u pozadini","Send message":"Pošalji poruku","Close ticket window":"Zatvori prozor tiketa","Answer ticket":"Odgovori na tiket","Canned message":"Konzervirana poruka","Predefined answers":"Unaprijed definisani odgovori","Save time with keyboard shortcuts":"Uštedite vrijeme s tipkovnim prečacima","Learn more":"Saznajte više",AI:"UI",New:w,Open:y,Postponed:A,Answered:L,Resolved:P,Closed:C,"Create your first article":"Stvorite svoj prvi članak","Create article":"Napravite artikal","Enable knowledgebase":"Uključite bazu znanja","Congratulations! You've reached the end.":"Čestitamo! Došli ste do kraja.","Configure Customer Portal":"Konfigurirajte korisnički portal","Chat button":"Dugme za čet"};export{T as AI,t as Admins,a as Agents,L as Answered,C as Closed,i as Connect,l as Create,f as Customizations,m as Departments,k as Email,s as Facebook,v as Finish,u as Instagram,e as Manage,w as New,y as Open,o as Owner,h as Phone,A as Postponed,b as Reports,P as Resolved,j as Shortcuts,d as Tags,c as Twitter,r as Viber,n as WhatsApp,S as X,z as YouTube,g as check,O as default,p as rocket};
+const e="Upravljaj",a="Agenti",t="Admini",o="Vlasnik",i="Poveži",n="WhatsApp",r="Viber",s="Facebook",u="Instagram",c="Twitter",l="Stvaranje",d="Tagovi",m="Odjeli",p="raketa",v="Dovrši",g="provjeri",j="Prečaci",k="E-pošta",h="Telefon",S="X",z="YouTube",b="Izvješća",f="Prilagodbe",T="UI",w="Novi",y="Otvoren",A="Odloženo",P="Odgovori",L="Riješen",C="Zatvorena",O={"Getting started":"Prvi koraci","Learn the basics":"Naučite osnove","Add agents":"Dodaj agente","Add departments":"Dodaj odjele","Connect email accounts":"Poveži račune e-pošte","Connect social media":"Poveži društvene mreže","Connect messaging apps":"Poveži aplikacije za razmjenu poruka","Create contact widget":"Stvori widget za kontakt","Create call center":"Stvori pozivni centar","Configure customer portal":"Konfiguriraj korisnički portal","Keyboard Shortcuts":"Tipkovni prečaci","Improve your CX skills":"Poboljšajte svoje vještine CX","Contact Us":"Kontaktirajte nas",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Stvorite račun agenta da biste dovršili ovaj korak.","Next, let's further explore Departments and their purpose.":"Sada ćemo dodatno istražiti odjele i njihovu svrhu.","Let's start by creating agent accounts for your colleagues and team members.":"Započnimo s izradom računa agenata za Vaše kolege i članove tima.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Račune agenata također je moguće dodijeliti određenim odjelima, ovisno o njihovom području stručnosti, a softver LiveAgent čak omogućuje upravljanje njihovim dopuštenjima i ulogama. Na primjer, neki agenti možda će moći samo pregledavati i odgovarati na tikete, dok će drugi imati ovlasti za upravljanje sadržajem baze znanja ili čak drugim agentima.","Types of LiveAgent account":"Vrste računa LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Prema zadanim postavkama, u LiveAgent-u postoje tri vrste računa agenata: račun agenta, administratora i vlasnika.",Agents:a,Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administratori, osim dopuštenja koja se odnose na ulogu agenta, mogu upravljati računima drugih agenata i administratora (ali ne i računom vlasnika), pregledavati sva izvješća te konfigurirati postavke sustava.",Owner:o,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Osim dopuštenja povezanih s ulogom administratora, vlasnik također može upravljati postavkama naplate i plaćanja u računu LiveAgent.","Manage agents":"Upravljanje agentima","Need help configuring your agent accounts? Learn more":"Trebate li pomoć s konfiguracijom računa za agente? Saznajte više","Custom agent roles (paid feature)":"Prilagođene uloge agenata (plaćena značajka)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Osim zadanih uloga, možete uspostaviti prilagođene uloge agenata i dodijeliti im specifična dopuštenja kako biste ih uskladili s vlastitim operativnim potrebama.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Sada kada smo riješili agente i odjele, potrebno je uspostaviti neke komunikacijske kanale.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodavanjem odjela u svoj račun LiveAgent možete značajno poboljšati učinkovitost procesa korisničke podrške.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Svrha stvaranja odjela jest sortiranje i dodjeljivanje tiketa odgovarajućim timovima ili agentima koji su najkompetentniji za njihovo rješavanje. To ne samo da poboljšava efikasnost i produktivnost korisničke podrške, već također osigurava da upite korisnika rješavaju oni s adekvatnom razinom stručnosti.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Odjeli također omogućuju strukturirane procese rada. Možete postaviti pravila i pristupna dopuštenja za svaki odjel, što pomaže u održavanju organiziranog radnog okruženja.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Osim toga, odjeli mogu pružiti ključne podatke vezane uz analitiku i uvide, dajući jasnu sliku o tome koja područja primaju najviše upita ili zahtijevaju više resursa za unapređenje korisničke usluge. Struktura odjela također pomaže u pružanju personaliziranije usluge jer korisnik komunicira sa stručnjacima koji su upoznati s njegovim specifičnim problemima ili potrebama.","Manage departments":"Upravljanje odjelima","Need help creating or configuring your departments? Learn more":"Trebate li pomoć s kreiranjem ili konfiguriranjem odjela? Saznajte više","Choose theme":"Odaberi temu",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Započnimo s odabirom teme za korisnički portal. Postoji nekoliko opcija za odabir. Možete upotrijebiti gumb "Pregled" kako biste ih pogledali.',Connect:i,"Connect email accounts to complete this step.":"Povežite račune e-pošte da biste dovršili ovaj korak.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Započnimo povezivanjem Vaših računa e-pošte s LiveAgent-om, što će Vam omogućiti da primate e-poruke kao tikete i da lako odgovarate na njih.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Potrebno je postaviti dvije vrste računa za e-poštu u LiveAgent-u, dolazni i odlazni. Isti račun e-pošte često se koristi kao dolazni i odlazni račun.","Incoming email accounts":"Računi dolazne e-pošte","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ovi računi služe za primanje e-poruka od Vaših kupaca. Svaka e-poruka poslana na te račune uvozi se u LiveAgent, pri čemu se kreira tiket.","Need help connecting your email accounts? Learn more":"Trebate li pomoć s povezivanjem svojih računa e-pošte? Saznajte više","Your Built-in Email Account":"Vaš ugrađeni račun e-pošte","connect email accounts":"poveži račune e-pošte","Your built-in email address is: ":"Vaša ugrađena adresa e-pošte je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Slobodno pošaljite testnu e-poruku na ovu adresu i pogledajte LiveAgent na djelu!","This step requires you to connect any messaging app you prefer.":"Ovaj korak zahtijeva da povežete neku od aplikacija za razmjenu poruka po svom izboru.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Sada ćemo predstaviti još jedan neizostavan aspekt našeg alata – raznolik izbor praktičnih widgeta za kontakt koje LiveAgent nudi.","Connect Messaging apps":"Poveži aplikacije za razmjenu poruka",WhatsApp:n,Viber:r,Facebook:s,Instagram:u,Twitter:c,"Connect your social media accounts":"Povežite svoje račune na društvenim mrežama","connect social media":"poveži društvene mreže","Integration possibilities with many VoIP providers worldwide":"Mogućnosti integracije s brojnim pružateljima VoIP usluga širom svijeta","Unlimited call recording":"Neograničeno snimanje poziva","Mobile apps":"Mobilne aplikacije","Create a call center":"Stvori pozivni centar","What we offer?":"Šta nudimo?","warning icon":"ikona upozorenja","What do you need?":"Što trebate?","Connect it with your LiveAgent account":"Povežite ga sa svojim računom LiveAgent","Call center":"Pozivni centar","Need help setting up your Call center? Learn more":"Trebate li pomoć s postavljanjem svog pozivnog centra? Saznajte više","Chat buttons":"Tasteri za ćaskanje","Chat invitations":"Pozivnice za chat","Contact forms":"Kontakt obrasci","Call buttons":"Dugmići za poziv","Video call buttons":"Gumbi za videopoziv","You can finish this step by creating any contact widget.":"Ovaj korak možete završiti stvaranjem bilo kojeg widgeta za kontakt.","Create contact widgets for your website":"Stvorite widgete za kontakt za svoju web stranicu",Create:l,"How does LiveAgent work?":"Kako LiveAgent funkcionira?","What is a ticket?":"Što je tiket?",Tags:d,Departments:m,"Let's start":"Započnimo",rocket:p,Finish:v,check:g,"Skip this step":"Preskoči ovaj korak","You are all set":"Sve je spremno",Shortcuts:j,"Check out shortcuts":"Provjerite prečace","Discover the secrets of LiveAgent":"Otkrijte tajne LiveAgent-a","Improve your LiveAgent skills":"Poboljšajte svoje vještine u LiveAgent-u","Don't hesitate to contact us! We are available 24/7.":"Ne oklijevajte kontaktirati nas! Dostupni smo 24/7.",Email:k,"Message us":"Pošaljite nam poruku","Contact form":"Kontakt obrazac","Contact for sales purposes:":"Kontakt u svrhu prodaje:",Phone:h,"Our offices:":"Naši uredi:","Find answers to your questions, day or night.":"Pronađite odgovore na svoja pitanja, danju ili noću.","Go to our support portal":"Idite na naš portal za podršku","Support portal":"Portal za podršku","Looking for answers?":"Tražite odgovore?","Check out our service status":"Provjerite status naše usluge","Social networks:":"Društvene mreže:","Connect with us":"Povežite se sa nama","Join our community today":"Pridružite se našoj zajednici već danas","Join our journey":"Pridružite se našem putovanju","Let's make memories":"Stvorimo uspomene",X:"X","Let's connect":"Povežimo se","Join our tribe, let's grow":"Pridružite se našoj zajednici, rastimo zajedno",YouTube:z,"Learn & grow on":"Učite i rastite na","Email templates":"Email šabloni","Personalize your customer interactions with customizable email templates.":"Personalizirajte svoje interakcije s kupcima pomoću prilagodljivih predložaka e-pošte.","Ticket Filters":"Filteri tiketa","Streamline ticket management by using filters to sort and organize your tickets.":"Pojednostavite upravljanje tiketima upotrebom filtera za sortiranje i organizaciju tiketa.","Automatic Rules":"Automatska pravila","Ticket Tags":"Oznake tiketa","Enhance ticket organization and searchability by creating useful tags.":"Poboljšajte organizaciju i pretraživanje tiketa stvaranjem korisnih oznaka.",Reports:b,"Gain valuable insights into your customer service operations through detailed reports.":"Steknite vrijedne uvide u rad svoje korisničke podrške putem detaljnih izvješća.",Customizations:f,"Integrations & Plugins":"Integracije i plugin-ovi","Explore Other Features":"Istražite ostale značajke","Better understand and utilize the full range of features offered by LiveAgent.":"Bolje razumijte i iskoristite čitav niz značajki koje nudi LiveAgent.","Resolve ticket":"Rješavanje ulaznica","Answer the chat":"Odgovori na chat","Answer the chat on background":"Odgovori na chat u pozadini","Open ticket on background":"Otvori tiket u pozadini","Send message":"Pošalji poruku","Close ticket window":"Zatvori prozor tiketa","Answer ticket":"Odgovori na tiket","Canned message":"Konzervirana poruka","Predefined answers":"Unaprijed definisani odgovori","Save time with keyboard shortcuts":"Uštedite vrijeme s tipkovnim prečacima","Learn more":"Saznajte više",AI:"UI",New:w,Open:y,Postponed:A,Answered:P,Resolved:L,Closed:C,"Create your first article":"Stvorite svoj prvi članak","Create article":"Napravite artikal","Enable knowledgebase":"Uključite bazu znanja","Congratulations! You've reached the end.":"Čestitamo! Došli ste do kraja.","Configure Customer Portal":"Konfigurirajte korisnički portal","Chat button":"Dugme za čet","Change plan":"Promijenite plan"};export{T as AI,t as Admins,a as Agents,P as Answered,C as Closed,i as Connect,l as Create,f as Customizations,m as Departments,k as Email,s as Facebook,v as Finish,u as Instagram,e as Manage,w as New,y as Open,o as Owner,h as Phone,A as Postponed,b as Reports,L as Resolved,j as Shortcuts,d as Tags,c as Twitter,r as Viber,n as WhatsApp,S as X,z as YouTube,g as check,O as default,p as rocket};