@qualityunit/liveagent-help 0.0.25 → 0.0.26

package/dist/assets/ckb-IR.js

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 const e="بەڕێوەبردن",t="بریکارەکان",n="ئەدمین",o="خاوەنەکەی",a="پەیوەستکردن",s="واتسئەپ",i="ڤایبەر",r="فەیسبوک",c="ئینستاگرام",l="تویته‌ر",u="دروستکردن",d="تاگەکان",g="فەرمانگەکان",h="موشەک",m="کۆتایی",p="پشکنین",y="دواتر",f="کورتە ڕێگاکان",v="نامەی ئەلکترۆنی",w="تەلەفۆن",S="X",b="یوتیوب",A="ڕاپۆرتەکان",k="ڕێکخستنە تایبەتەکان",L="زیرەکی دەستکرد",P="نوێ",C="کراوە",T="دوا خرا",I="وەڵام دراوەتەوە",N="چارەسەر کرا",q="داخراوە",W="زەردەخەنە",V={"Getting started":"دەستپێکردن","Learn the basics":"فێربوونی بنەماکان","Add agents":"زیادکردنی بریکار","Add departments":"زیادکردنی بەش","Connect email accounts":"بەستنی ئەژمێرەکانی ئیمەیڵ","Connect social media":"بەستنی تۆڕی کۆمەڵایەتی","Connect messaging apps":"بەستنی بەرنامەکانی نامە ناردن","Create contact widget":"دروستکردنی ویدجیتی پەیوەندی","Create call center":"دروستکردنی سەنتەری پەیوەندی","Configure customer portal":"ڕێکخستنی پۆڕتاڵی بەکارهێنەر","Keyboard Shortcuts":"کورتەڕێکانی تەختەکلیل","Improve your CX skills":"پەرەپێدانی شارەزاییەکانت لە CX","Contact Us":"پەیوەندیمان پێوە بلە",Manage:e,"Add agent":"زیادکردنی بریکار","Create agent account to complete this step.":"بۆ تەواوکردنی ئەم هەنگاوە، هەژماری بریکار دروست بکە.","Next, let's further explore Departments and their purpose.":"دواتر، با زیاتر بەدواداچوون بۆ بەشەکان و ئامانجەکانیان بکەین.","Let's start by creating agent accounts for your colleagues and team members.":"با بە دروستکردنی هەژماری بریکار بۆ هاوکارەکانت و ئەندامانی تیمەکەت دەست پێ بکەین.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"هەروەها دەتوانرێت هەژماری بریکارەکان بۆ بەشە تایبەتەکان دیاری بکرێت بە پشتبەستن بە بوارەکانی شارەزاییان، تەنانەت نەرمەکاڵای LiveAgent ڕێگەت پێدەدات مۆڵەت و ڕۆڵەکانیان بەڕێوەببەیت. بۆ نموونە، ڕەنگە هەندێک لە بریکارەکان تەنها بتوانن بلیتەکان ببینن و وەڵامیان بدەنەوە، لە کاتێکدا هەندێکی تر دەسەڵاتی بەڕێوەبردنی ناوەڕۆکی بنکەی زانیاری یان تەنانەت بریکارەکانی تریان هەبێت.","Types of LiveAgent account":"جۆرەکانی هەژماری LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"بە شێوەیەکی بنەڕەتی لە LiveAgent سێ جۆری ئەژمێری بریکار هەیە. بریکار، ئەدمین، و خاوەن.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"بریکارەکان دەتوانن بلیتەکان ببینن، وەڵام بدەنەوە و بەڕێوەی بەرن، چات/پەیوەندییە ڕاستەوخۆکان هەڵبگرن، ناوەڕۆکی بنکەی زانیاری بنووسن و بەڕێوەی بەرن، پەیوەندییەکان بەڕێوەببەن، پەیامی ئامادەکراو و وەڵامی پێشوەختە دیاریکراوی خۆیان دروست بکەن، پرۆفایلی خۆیان بەڕێوەببەن، و ڕاپۆرتی خۆیان ببینن.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"بەڕێوەبەران، جگە لە مۆڵەتی ڕۆڵی بریکار، دەتوانن هەژماری بریکار و بەڕێوەبەرانی تر بەڕێوەببەن (بەڵام هەژماری خاوەنەکەی نا)، هەموو ڕاپۆرتەکان ببینن و ڕێکخستنەکانی سیستەم ڕێکبخەن.",Owner:o,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"جگە لە مۆڵەتی ڕۆڵی بەڕێوەبەر، خاوەنەکەی دەتوانێت ڕێکخستنەکانی فەسڵکردنی هەژماری LiveAgent و پارەدان بەڕێوەببات.","Manage agents":"بەڕێوەبردنی بریکارەکان","Need help configuring your agent accounts? Learn more":"پێویستت بە یارمەتی هەیە بۆ ڕێکخستنی هەژمارەکانی بریکارەکەت؟ زیاتر بزانە","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"سەرەڕای ڕۆڵە بنەڕەتییەکان، دەتوانیت ڕۆڵی تایبەت بۆ نوێنەرەکان دروست بکەیت و دەسەڵاتی دیاریکراویان پێ بدەیت، تا لەگەڵ پێداویستییە ناوازەکانی کارکردنتدا بگونجێن.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"ئێستا کە بریکار و بەشەکانمان یەکلایی کراوەتەوە، پێویستە هەندێک کەناڵی پەیوەندیکردن دابمەزرێنین.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"زیادکردنی بەشەکان بۆ هەژماری LiveAgent دەتوانێت کارایی پرۆسەی پشتگیری بەکارهێنەرانت بە شێوەیەکی بەرچاو بەرز بکاتەوە.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"ئامانج لە دروستکردنی بەشەکان بریتییە لە ڕیزکردن و تەرخانکردنی بلیتەکان بۆ ئەو تیمانە یان بریکارانەی کە بە باشترین شێوە گونجاون بۆ مامەڵەکردن لەگەڵیان. ئەمەش نەک هەر کارایی و بەرهەمهێنانی پشتگیری بەکاربەر باشتر دەکات بەڵکو دڵنیای دەدات لەوەی کە پرسیارەکانی بەکاربەر لەلایەن ئەو کەسانەی کە شارەزایی دروستیان هەیە بەڕێوەدەبرێن.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"بەشەکان ڕەوتی کاری ڕێکخراو فەراهەم دەکەن. دەتوانیت ڕێسا و دەسەڵاتەکانی دەسگەیشتن بۆ هەر بەشێک دیاری بکەیت، کە ئەمەش یارمەتیدەرە بۆ پاراستنی ژینگەیەکی کاری ڕێکخراو.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"جگە لەوەش، بەشەکان دەتوانن داتای گرنگ بۆ شیکار و تێڕوانینەکان دابین بکەن، ئەمەش وێنەیەکی ڕوون دەدات کە کام بوار زۆرترین پرسیار وەردەگرن یان پێویستیان بە سەرچاوەی زیاترە بۆ بەرزکردنەوەی خزمەتگوزاری بەکارهێنەران. هەروەها پێکهاتەی بەشەکە یارمەتی پێشکەشکردنی خزمەتگوزارییەکی کەسیتر دەدات لەکاتێکدا بەکارهێنەر کارلێک لەگەڵ پسپۆڕان دەکات کە ئاشنان بە نیگەرانییە تایبەتەکانیان یان پێداویستییەکانیان.","Manage departments":"بەڕێوەبردنی بەشەکان","Need help creating or configuring your departments? Learn more":`پێویستت بە یارمەتی هەیە بۆ دروستکردن یان ڕێکخستنی بەشەکانت؟ زیاتر بزانە
 `,"Choose theme":"ڕووکار هەڵبژێرە",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'با بە هەڵبژاردنی ڕووکاری پۆرتاڵی داواکار دەست پێ بکەین. چەند بژاردەیەک هەیە کە دەتوانیت هەڵیبژێریت. دەتوانیت دوگمەی "پێداچوونەوە" بەکاربهێنیت بۆ ئەوەی سەرەتا پشکنینیان بۆ بکەیت.',Connect:a,"Connect email accounts to complete this step.":"بۆ تەواوکردنی ئەم هەنگاوە هەژمارەکانی ئیمەیڵ بەیەکەوە ببەستە.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"با بە بەستنەوەی هەژماری ئیمەیڵەکانت بە LiveAgent دەست پێ بکەین، ئەمەش ڕێگەت پێدەدات ئیمەیڵەکان وەک بلیت وەربگریت و بەبێ کێشە وەڵامیان بدەیتەوە.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"دەبێت دوو جۆر هەژماری ئیمەیڵ لە LiveAgent دابنرێت، هاتوو و دەرچوو. زۆرجار هەمان هەژماری ئیمەیڵ وەک هەردوو هەژماری هاتوو و دەرچوو بەکاردەهێنرێت.","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"ئەم هەژمارانە ئیمەیڵەکانی بەکارهێنەرانت وەردەگرن. هەر ئیمەیڵێک کە بۆ ئەم هەژمارانە دەنێردرێت هاوردە دەکرێت بۆ ناو LiveAgent و بلیتێک دروست دەکات.","Need help connecting your email accounts? Learn more":"پێویستت بە یارمەتی هەیە بۆ پەیوەستکردنی هەژماری ئیمەیڵەکانت؟ زیاتر بزانە","Outgoing email accounts":"هەژماری پۆستی ئەلکترۆنیی دەرچوو","Your Built-in Email Account":"هەژماری ئیمەیڵی ناوەکیت","connect email accounts":"پەیوەستکردنی هەژمارەکانی ئیمەیڵ","Your built-in email address is: ":"ناونیشانی ئیمەیڵی ناوەکیت بریتییە لە:","Feel free to send a test email to this address and see LiveAgent in action!":"ئازادانە ئیمەیڵێکی تاقیکردنەوە بنێرە بۆ ئەم ناونیشانە و LiveAgent ببینە لە کرداردا!","This step requires you to connect any messaging app you prefer.":"ئەم هەنگاوە پێویستە پەیوەست بکرێت بە ئەپێکی نامە ناردن کە خۆت پێت باشە","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"ئێستا، با لایەنێکی تری گرنگی ئامرازەکەمان بناسێنین - ئەو مەودا جۆراوجۆرانەی دەزگای پەیوەندیکردن کە LiveAgent پێشکەشی دەکات بۆ ئاسوودەیتان.","Connect Messaging apps":"بەستنی بەرنامەکانی نامە ناردن","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"بەستنەوەی ئەم پلاتفۆرمانەی نامەگۆڕینەوە بە LiveAgentـەوە، توانات پێ دەدات لە ڕێگەی تەنها یەک پلاتفۆرمەوە وەڵامی کڕیاران بدەیتەوە، بەمەش پێویستیی هاتوچۆکردنی بەردەوام لەنێوان ئەپ و هەژمارە جیاوازەکاندا نامێنێت.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"بەستنەوەی هەژمارەکانی واتسئەپەکەت بە لایڤئەجێنت بەبێ کێشە هەموو نامە هاتووەکانی واتسئەپ دەگۆڕێت بۆ بلیت لەناو سیستەمەکەدا. ئەمەش وا دەکات بریکارەکانتان بە ئاسانی و کارا وەڵامی هەر پرسیارێکی بەکاربەر بدەنەوە کە لە ڕێگەی واتسئەپەوە وەریدەگرن.","Need help connecting your WhatsApp accounts? Learn more":"",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"بە بەستنەوەی هەژمارەکانی ڤایبەرت بە LiveAgentـەوە، سەرجەم نامە هاتووەکانی ڤایبەر بە شێوەیەکی سیستەماتیکی دەگۆڕدرێن بۆ بلیتێکی سەربەخۆ لەناو پلاتفۆرمەکەدا. ئەمەش ڕێگە بە بریکارەکانت دەدات بە خێرایی و بە ئاسانی وەڵامی هەر پرسیارێکی کڕیار بدەنەوە کە لە ڕێگەی ڤایبەرەوە پێیان دەگات.","Need help connecting your Viber accounts? Learn more":"پێویستت بە یارمەتی هەیە بۆ پەیوەستکردنی هەژمارەکانی ڤایبەرت؟ زیاتر بزانە",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"پەیجی کاری فەیسبووکەکەت ببەستەوە و هەموو پۆست، کۆمێنت و نامە تایبەتەکان کە بۆ ئەو پەیجە نێردراون، بگۆڕە بۆ بلیت.","Need help connecting your Facebook accounts? Learn more":"پێویستت بە یارمەتی هەیە بۆ پەیوەستکردنی هەژمارەکانی فەیسبووکت؟ زیاتر بزانە",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"پێویستت بە یارمەتی هەیە بۆ پەیوەستکردنی هەژمارەکانی ئینستاگرامت؟ زیاتر بزانە",Twitter:l,"Connecting social media account is needed to finalize this step.":"پەیوەستکردنی هەژماری سۆشیال مێدیا پێویستە بۆ کۆتاییهێنان بەم هەنگاوە.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"پێت چۆنە هەژماری واتسئاپ و ڤایبەر پەیوەست بکەیت لەگەڵ LiveAgent؟ ئێمە پاڵپشتتین!","Connect your social media accounts":"هەژمارەکانی سۆشیال مێدیات بەیەکەوە ببەستەوە","connect social media":"بەستنی تۆڕی کۆمەڵایەتی","Integration possibilities with many VoIP providers worldwide":"ئەگەرەکانی یەکگرتن لەگەڵ زۆرێک لە دابینکەرانی VoIP لە سەرانسەری جیهان","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"ئەگەر دابینکەری دڵخوازت لە لیستەکەدا نەبوو، هەمیشە دەتوانرێت شێوازی یەکخستنی گشتی بەکاربهێنرێت، بەڵام ئازادانە ئاگادارمان بکەرەوە! ئێمە هەموو هەوڵێک دەدەین بۆ زیادکردنیان.","Unlimited call recording":"تۆماری پەیوەندی بێسنوور","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"بە تۆمارکردنی پەیوەندی بێسنوور، دەتوانیت هەموو کارلێکێکی تەلەفۆنی تۆمار بکەیت، کە سەرچاوەیەکی بەنرخ بۆ دڵنیایی کواڵیتی و ڕاهێنانی بەردەوامی بریکارەکان دابین دەکات.","IVR (interactive voice response)":"IVR (وەڵامدانەوەی دەنگی کارلێککارانە)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"ئەم تایبەتمەندییە ڕێگەت پێ دەدات پەیامی بەخێرهاتنی تایبەت یان تۆماری زانیاری بۆ پەیوەندیکاران لێ بدەیت. ئەمە بژاردەکانی کۆکردنەوەی داتا لە کاتی پەیوەندییەکەدا دابین دەکات و ڕێگە بە پەیوەندیکاران دەدات لە ڕێگەی سیگناڵی دەنگیی دوگمەکانەوە کارلێک بکەن. پەیوەندیکاران دەتوانن بە داگرتنی ژمارەکان چەندین کردار ئەنجام بدەن، وەک ئاڕاستەکردن بۆ لای بریکار یان بەشی دروست، یان داواکردنی پەیوەندیپێوەکردنەوە.","Call Devices":"ئامێرەکانی پەیوەندی کردن","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"ئەگەر پێت باش نییە پەیوەندییەکان لە ڕێگەی وێبگەڕی کۆمپیوتەرەکەتەوە ئەنجام بدەیت، دەتوانیت بە ئاسانی ئامێرێکی تەلەفۆنی دەرەکی بە LiveAgentـەوە ببەستیتەوە. ئەم تایبەتمەندییە ڕێگەت پێ دەدات بە ئاسانی پەیوەندی بکەیت یان وەڵام بدەیتەوە، و ڕێگەیەکی جێگرەوەت بۆ دابین دەکات بۆ بەڕێوەبردنی پەیوەندییە تەلەفۆنییەکان بەو شێوازەی کە بۆ تۆ گونجاوترینە.","Mobile apps":"ئەپی مۆبایل","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"بۆ ئەوەی ئاسوودەیی زیاترتان بۆ دابین بکەین، بەرنامەی مۆبایل بەخۆڕایی بۆ هەردوو پلاتفۆرمی ئەندرۆید و ئای ئۆ ئێس پێشکەش دەکەین. ئەم بەرنامانە ڕێگەت پێدەدەن پەیوەندییە تەلەفۆنییەکانی LiveAgent بەبێ ماندووبوون بەڕێوەببەیت کاتێک کە لە ئۆفیسدا نیت.","Call queue":"ریزەکانی پەیوەندی","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"تایبەتمەندیی ڕیزبەندیی پەیوەندیمان دڵنیایی دەدات لەوەی هیچ پەیوەندییەک لەدەست ناچێت، تەنانەت کاتێک هەموو بریکارەکان سەرقاڵن. پەیوەندییە هاتووەکان دەچنە ڕیزبەندییەوە و چاوەڕێی سەرەیان دەکەن تا ئەو کاتەی بریکارێکی بەردەست دەتوانێت وەڵامی پەیوەندییەکە بداتەوە.","Create a call center":"سەنتەری پەیوەندیکردن دروست بکە","To complete this step, connect your phone number from VoIP.":"بۆ تەواوکردنی ئەم هەنگاوە ژمارەی تەلەفۆنەکەت لە VoIP ەوە بەیەکەوە ببەستە.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent چارەسەرێکی سەنتەری پەیوەندیی یەکگرتوو پێشکەش دەکات کە ڕێگەت پێ دەدات پەیوەندییە تەلەفۆنییەکان وەربگریت، وەڵامیان بدەیتەوە و وەک بلیت تۆماریان بکەیت. کەواتە، بە چەند هەنگاوێکی کەم، دەتوانیت مێزی یارمەتییەکەت بگۆڕیت بۆ سەنتەرێکی پەیوەندیی چالاک، بەمەش پێویستت بە چارەسەرەکانی پەیوەندیی لایەنی سێیەم نامێنێت.","What we offer?":"ئێمە چی پێشکەش دەکەین؟","warning icon":"ئایکۆنی ئاگادارکردنەوە","What do you need?":"پێویستت بە چییە؟","Connect it with your LiveAgent account":"بە هەژماری LiveAgent ەوە بیبەستە","Call center":"ناوەندی پەیوەندی","Need help setting up your Call center? Learn more":"پێویستت بە یارمەتی هەیە بۆ دانانی ناوەندی پەیوەندی؟ زیاتر بزانە","Chat buttons":"دوگمەی چات","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"ئەمانە بە ئاسانی دەستکاری دەکرێن و ڕێگە بە کڕیارەکانت دەدەن ڕاستەوخۆ لە پەڕەی وێبەکەتەوە، دەستبەجێ دەست بە چاتی ڕاستەوخۆ بکەن لەگەڵ نوێنەرەکانت. چەندین جۆر و دیزاینی پێشوەختە ئامادەکراو بەردەستن. دڵنیابە لەوەی سەیرێکیان بکەیت!","Need help setting up your Chat Buttons? Learn more":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی وتووێژ ؟ زیاتر بزانە","Chat invitations":"بانگهێشتنامەکانی چات","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"بە شێوەیەکی دەستپێشخەرانە پەیوەندی بە کڕیارەکانتەوە بکە لە ڕێگەی ناردنی بانگهێشتی چاتی ئۆتۆماتیکی بەپێی پێوەری دیاریکراو، وەک پەڕە سەردانکراوەکان یان ئەو کاتەی لەسەر پەڕەیەک بەسەر دەبردرێت.","Need help setting up your Chat Invitations? Learn more":"پێویستت بە یارمەتی هەیە بۆ دانانی بانگهێشتنامەکانی چاتەکەت؟ زیاتر بزانە","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"ئەم ویجێتە ڕێگە بە کڕیاران دەدات بە خێرایی پرسیار یان ڕا و سەرنجەکانیان وەک بلیت ڕاستەوخۆ لە پەڕەی وێبەکەتەوە بنێرن، ئەوەش تەنها بە داگرتنی دوگمەیەک یان پڕکردنەوەی فۆڕمێکی ناو پەڕەکە.","Need help setting up your Contact Forms? Learn more":"پێویستت بە یارمەتی هەیە بۆ دانانی فۆڕمی پەیوەندیکردنت؟ زیاتر بزانە","Call buttons":"دوگمەکانی پەیوەندی","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"ئەم دوگمە سادەیانە ڕێگە بە بەکارهێنەرانت دەدەن کە پەیوەندی ڕاستەوخۆ لە وێبگەڕەکەیانەوە لەگەڵ بریکارێکی بەردەست لە تیمەکەتەوە لە LiveAgent دەست پێبکەن.","Need help setting up your Call Buttons? Learn more":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی پەیوەندی؟ زیاتر بزانە","Video call buttons":"دوگمەکانی پەیوەندی ڤیدیۆیی","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"هەروەک لە ناوەکەیەوە دیارە، ئەم دوگمەیە دەرفەتی کارلێکی ڕووبەڕوو دابین دەکات، بەمەش ڕێگە بە کڕیاران و بریکاران دەدات پەیوەندییەکی زیاتر کەسی ببەستن.","Need help setting up your Video Call Buttons? Learn more":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی پەیوەندی ڤیدیۆیی؟ زیاتر بزانە","You can finish this step by creating any contact widget.":"دەتوانیت ئەم هەنگاوە تەواو بکەیت بە دروستکردنی هەر ویجتێکی پەیوەندی.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"ئایا ئاگادار بوویت کە لەگەڵ LiveAgent، دەتوانیت پەیوەندییە تەلەفۆنییە ڕاستەقینەکان بەڕێوەببەیت؟","Create contact widgets for your website":"دروستکردنی ویجتەکانی پەیوەندیکردن بۆ ماڵپەڕەکەت","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent چەندین ویجێتی پەیوەندیی جۆراوجۆر پێشکەش دەکات کە ئامانجیان باشترکردنی ئەزموونی خزمەتگوزاریی کارلێککارانەی کڕیار و ئاسانکردنی پەیوەندییەکانە. هەر یەکێک لەم ویجێتانە ڕێگەیەکی ناوازە بۆ پەیوەندیکردن بە کڕیارانەوە دابین دەکات، کە سەرەنجام ئەزموونەکەیان باشتر دەکات و ئاستی خزمەتگوزاریی کڕیارانت بەرز دەکاتەوە.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"پێشتر ئاشنایت بە بنەماکانی LiveAgent؟ با دەست بە ڕێکخستنی بکەین.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"ئێستا کە لە بنەماکان تێگەیشتووی، کاتی ئەوە هاتووە دەست بکەیت بە دانانی نەرمەکاڵاکە.","How does LiveAgent work?":"LiveAgent چۆن کاردەکات؟","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":'نەرمەکاڵای مێزی یارمەتیی LiveAgent ئامرازێکی خزمەتگوزاریی کڕیارە کە یارمەتیدەرە لە بەڕێوەبردن و ئاسانکردنی پەیوەندییەکان لەگەڵ کڕیاران لە ڕێگەی چەندین کەناڵی جیاوازەوە، وەک ئیمەیڵ، چاتی ڕاستەوخۆ، پەیوەندییە تەلەفۆنییەکان و تۆڕە کۆمەڵایەتییەکان."',"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"نەرمەکاڵاکە بە شێوەیەکی ئۆتۆماتیکی پرسیارە هاتووەکانی کڕیار بۆ بلیت پۆڵێن دەکات و بە بەکارهێنانی ڕێسا پێشوەختە دیاریکراوەکان، بۆ بەش یان بریکاری گونجاو دیارییان دەکات. ئەمە سندوقێکی نامەی هاوبەشی یەکگرتوو دابین دەکات کە تێیدا بریکارەکان دەتوانن دەستیان بگات بە سەرجەم پرسیارەکانی کڕیار و وەڵامیان بدەنەوە. هەروەها LiveAgent تایبەتمەندییەکانی وەک ڕێساکانی ئۆتۆماتیکیکردن، SLA، ڕاپۆرتەکان، شیکارییەکان، و بنکەی زانیاری پێشکەش دەکات کە یارمەتیدەرە بۆ خزمەتگوزاریی خودی.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":'بە کورتی، LiveAgent کارایی خزمەتگوزاریی کڕیارەکانت باشتر دەکات و دڵنیایی دەدات لەوەی کە هەموو پەیوەندییەکانی کڕیار بە شێوەیەکی ڕێکخراو و لە کاتی خۆیدا مامەڵەیان لەگەڵ دەکرێت."',"LiveAgent in a nutshell":"کورتەیەک لە لایڤ ئەیجێنت","What is a ticket?":"بلیت چیە؟","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"بلیتی مێزی یارمەتی لە بنەڕەتدا تۆمارێکی دیجیتاڵی داواکاری کڕیارێکە بۆ یارمەتی. ئەم بلیتە هەموو زانیارییە پەیوەندیدارەکانی تێدایە سەبارەت بە کێشە یان پرسیاری بەکاربەرەکە، لەوانەش زانیاری پەیوەندیکردنیان، سروشتی کێشەکە، و هەر کارلێکێک کە لەگەڵ کڕیارەکەدا کراوە سەبارەت بە کێشەکە. بلیتەکە دەتوانێت لە سەرچاوەی جۆراوجۆرەوە سەرچاوە بگرێت، وەک ئیمەیڵ، پەیوەندی تەلەفۆنی، چاتی ڕاستەوخۆ، یان نامەی سۆشیال میدیا.",Tags:d,Departments:g,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"بریکار ئەندامێکی تیمی پشتگیری تۆیە کە ڕاستەوخۆ لەگەڵ کڕیارەکانت مامەڵە دەکات بۆ چارەسەرکردنی پرسیارەکانیان یان کێشەکانیان. ئەوان لە بنەڕەتدا بەکارهێنەرانی نەرمەکاڵای LiveAgentن لە ناو هەژماری LiveAgent دا، کە ئەرکیان ئەوەیە وەڵامی پرسیارەکانی بەکاربەر بدەنەوە کە وەک بلیت دەگەن.","Let's start":"با دەست پێ بکەین",rocket:h,Finish:m,"Redo unfinished steps":"هەنگاوە تەواونەکراوەکان دووبارە بکەرەوە",check:p,next:y,"heading icon":"ئایکۆنی سەردێڕ","Skip this step":"ئەم هەنگاوە بەجێبهێڵە","You are all set":"تۆ بە تەواوی ئامادەیت","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"تۆ بە سەرکەوتوویی هەموو هەنگاوەکانی ڕێکخستنی نەرمەکاڵای LiveAgent Helpdesk ـت تەواو کردووە.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"لە ئەگەری پێویستت بە هەر هاوکارییەک یان پرسیارێکتان هەبێت، پشتگیرییەکەمان تەنها کلیکێک لە دوورەوەیە. هەرگیز دوودڵ مەبە لە","reach out":"پەیوەندیمان پێوە بکە",Shortcuts:f,"Check out shortcuts":"سەیری کورتە ڕێگاکان بکە","Discover the secrets of LiveAgent":"نهێنییەکانی LiveAgent بدۆزەرەوە","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"بۆ ئەوانەشی کە دەیانەوێت زیاتر قووڵ ببنەوە و بە تەواوی لە LiveAgent شارەزا ببن، کۆمەڵێک وتار و ڕێبەری فێرکاریمان کۆکردۆتەوە کە بابەتگەلێکی فراوان لەخۆ دەگرن. کەواتە فەرموو و دەست بکە بە گەڕان.","Improve your LiveAgent skills":"پەرەپێدانی شارەزاییەکانت لە LiveAgent","Direct contacts: ":"پەیوەندیەکانی ڕاستەوخۆ:","Don't hesitate to contact us! We are available 24/7.":"دوودڵ مەبە لە پەیوەندیکردنمانەوە! ئێمە ٢٤/٧ ئامادەین.",Email:v,"Chat with us":"چات بکە لەگەڵ ئێمە","Message us":"نامەمان بۆ بنێرە","Contact form":"پەیوەندی لە لایەن","Contact for sales purposes:":"بۆ مەبەستی فرۆشتن پەیوەندی بکە:",Phone:w,"(Toll Free in USA & Canada)":"(بەخۆڕایی لە ئەمریکا و کەنەدا)","(European Union & Worldwide)":"(یەکێتی ئەوروپا و سەرانسەری جیهان)","Our offices:":"ئۆفیسەکانمان:","Self-help and system status:":"یارمەتیی خودی و دۆخی سیستەم:","Find answers to your questions, day or night.":"وەڵامی پرسیارەکانت بدۆزەرەوە، بە شەو بێت یان ڕۆژ.","Go to our support portal":"بڕۆ بۆ پۆرتاڵی پشتگیریمان","Support portal":"پۆرتاڵی پشتگیری","Looking for answers?":"بەدوای وەڵامدا دەگەڕێیت؟","Go to status page":"برۆ بۆ پەڕەی دۆخ","Status page":"لاپەڕەی دۆخ","Check out our service status":"دۆخی خزمەتگوزارییەکەمان ببینە","Social networks:":"تۆڕەکانی کۆمەڵایەتی:","Connect with us":"پەیوەندی بە ئێمە بکە","Join our community today":"ئەمڕۆ بەشداری کۆمەڵگاکەمان بکە","Join our journey":"بەشداری گەشتەکەمان بکە","Let's make memories":"با یادگاری دروست بکەین",X:"X","Let's connect":"با لە پەیوەندیدا بین","Join our tribe, let's grow":"بەشداری خێڵەکەمان بکە، با گەشە بکەین",YouTube:b,"Learn & grow on":"فێر ببە و گەشە بکە","Discover and thrive":"دۆزینەوە و گەشەکردن","Email templates":"داڕێژەی پۆستی ئەلکترۆنی","Ticket Filters":"پاڵێوەرەکانی بلیت","Streamline ticket management by using filters to sort and organize your tickets.":"بەڕێوەبردنی بلیتەکان ڕێکبخە بە بەکارهێنانی فلتەرەکان بۆ ڕیزکردن و ڕێکخستنی بلیتەکانت.","Agents ranking":"ڕیزبەندی بریکارەکان","Enable your customers to assess the assistance provided by your support agents.":"ڕێگە بە داواکارانت بدە هەڵسەنگاندنی ئەو خزمەتگوزارییانە بکەن کە لەلایەن بریکارەکانی پشتگیرییەوە پێشکەش دەکرێن.","Canned Messages":"پەیامی ئامادەکراو","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"وەڵامی پێشوەختە دیاریکراو بۆ پرسیارە باوەکان دروست بکە بۆ وەڵامدانەوەی خێرا و بەردەوام.","Automatic Rules":"یاساکانی ئۆتۆماتیکی","Improve efficiency by creating predefined actions and workflows with rules.":"کارایی بەرز بکەرەوە بە دروستکردنی کردەی پێشوەختە دیاریکراو و ڕێڕەوی کارەکان بە بەکارهێنانی یاساکان.","Ticket Tags":"بەرچەسپەکانی بلیت","Enhance ticket organization and searchability by creating useful tags.":"ڕێکخستنی بلیتەکان و گەڕانەکان بەرزبکەرەوە بە دروستکردنی تاگی بەسوود.",Reports:A,"Connect and use your own domain with your LiveAgent account.":"دۆمەینی خۆت پەیوەست بکە بە LiveAgent ەوە و بەکاری بهێنە.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"لایڤئەجێنتەکەت بەپێی پێویستی و ئارەزووەکانی شێوازی براندەکەت ڕێکبخە","Integrations & Plugins":"یەکگرتنەکان و پێوەکراوەکان","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"درێژکردنەوەی کارایی LiveAgent بە یەکگرتن لەگەڵ پلاتفۆرمە جیاوازەکان لە ڕێگەی پێوەکراوەکانەوە.","Explore Other Features":"گەڕان بەدوای تایبەتمەندییەکانی تردا","Better understand and utilize the full range of features offered by LiveAgent.":"باشتر تێگەیشتن و بەکارهێنانی تەواوی تایبەتمەندییەکانی پێشکەشکراو لەلایەن LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"بۆ ئەوەی بەتەواوی شارەزا بیت لە LiveAgent، سەیری کۆمەڵەی بابەت و ڕێنماییەکانی (چۆن)مان بکە.","Home tab":"پەڕەی سەرەکی","Open ticket to be solved (if any)":"بلیتی کراوە چارەسەر دەکرێت (ئەگەر هەبێت)","Show predefined answers":"وەڵامە پێشوەختە دیاریکراوەکان پیشان بدە","Answer the chat":"وەڵامی نامە بدەوە","Send message":"نامە بنێرە","Close ticket tab":"تابی بلیت دابخە","Show canned messages":"پەیامی ئامادەکراو پیشان بدە","Previous or next tab":"تابی پێشوو یان داهاتوو","Close active tab":"تابی چالاک دابخە","Answer ticket":"وەڵامدانەوەی بلیت","Canned message":"پەیامی ئامادەکراو","Predefined answers":"وەڵامە پێشوەختە دیاریکراوەکان","Save time with keyboard shortcuts":"کاتت بۆ پاشەکەوت بکە بە کورتکراوەکانی کیبۆرد","Use keyboard shortcuts to enhance your skills and productivity.":"بۆ بەرزکردنەوەی لێهاتوویی و بەرهەمهێنانت کورتکراوەی کیبۆرد بەکاربهێنە.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"کاتێک کە تۆ بەسەر هەندێک توخمدا دەسوڕێنیتەوە، ئامرازێک پیشان دەدرێت ئەگەر کورتکراوەیەک لەبەردەستدا بێت.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"بەشەکان ڕەوتی کاری ڕێکخراو فەراهەم دەکەن. دەتوانیت ڕێسا و مۆڵەتی دەستڕاگەیشتن بۆ هەر بەشێک دیاری بکەیت، کە ئەمەش یارمەتیدەرە بۆ پاراستنی ژینگەیەکی کاری ڕێکخراو.","Learn more":"زیاتر بزانە",AI:L,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"ستراتیژیی پاڵپشتیکردنت بەهێز بکە بە چارەسەرەکانی زیرەکی دەستکرد، بۆ ڕێکخستن و باشترکردنی کارایی ڕێڕەوی کارەکانت.","Need help configuring your agent accounts?":"پێویستت بە یارمەتی هەیە بۆ ڕێکخستنی هەژمارەکانی بریکارەکەت؟","Need help creating or configuring your departments?":`پێویستت بە یارمەتی هەیە بۆ دروستکردن یان ڕێکخستنی بەشەکانت؟
-`,"Need help connecting your email accounts?":"پێویستت بە یارمەتی هەیە بۆ پەیوەستکردنی هەژماری ئیمەیڵەکانت؟","Need help connecting your WhatsApp accounts?":"پێویستت بە یارمەتی هەیە بۆ بەستنەوەی هەژمارەکانی واتسئەپەکەت؟","Need help connecting your Viber accounts?":"پێویستت بە یارمەتی هەیە بۆ بەستنەوەی هەژمارەکانی ڤایبەرەکەت؟","Need help connecting your Facebook accounts?":"پێویستت بە یارمەتی هەیە بۆ بەستنەوەی هەژمارەکانی فەیسبووکەکەت؟","Need help connecting your Instagram accounts?":"پێویستت بە یارمەتی هەیە بۆ بەستنەوەی هەژمارەکانی ئنستاگرامەکەت؟","Need help setting up your Call center?":"پێویستت بە یارمەتی هەیە بۆ دانانی ناوەندی پەیوەندیکردنت؟","Need help setting up your Chat Buttons?":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی چاتەکەت؟","Need help setting up your Chat Invitations?":"پێویستت بە یارمەتی هەیە بۆ دانانی بانگهێشتنامەکانی چاتەکەت؟","Need help setting up your Contact Forms?":"پێویستت بە یارمەتی هەیە بۆ دانانی فۆڕمی پەیوەندیکردنت؟","Need help setting up your Call Buttons?":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی پەیوەندیکردنت؟","Need help setting up your Video Call Buttons?":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی پەیوەندی ڤیدیۆیی؟","Create a new department or rename the default one to finish this step.":"بۆ تەواوکردنی ئەم هەنگاوە، بەشێکی نوێ دروست بکە یان ناوی بەشی بنەڕەتی بگۆڕە.",New:"نوێ",Open:C,Postponed:T,Answered:I,Resolved:N,Closed:q,"Failed to update step. Please try again later.":"نوێکردنەوەی هەنگاو سەرکەوتوو نەبوو. تکایە دواتر هەوڵبدەرەوە.",'Changing the view "Getting started" failed.':'گۆڕینی دیمەنی "دەستپێکردن" سەرکەوتوو نەبوو.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"پەڕەی کاری X ـەکەت پەیوەست بکە و هەموو ئەو پۆست و کۆمێنت و نامە تایبەتانەی کە بۆ ئەو پەڕەیە دەنێردرێت بیگۆڕە بۆ بلیت.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"لایڤ ئەیجێنت دەتوانرێت لەگەڵ هەژمارەکانی فەیسبووک و ئینستاگرام و X یەکبخرێت و پەیوەندییەکان لەم کەناڵانەوە بگۆڕدرێت بۆ بلیت بۆ بەڕێوەبردنی باشتر و ئاسانتر. بوونی هەموو تۆڕە کۆمەڵایەتییە بەردەستەکان کە بە لایڤ ئەیجێنتەوە بەستراوەتەوە، ڕێگەت پێدەدات لە یەک شوێنەوە کارلێک بکەیت و وەڵامی داواکارەکانت بدەیتەوە لەبری ئەوەی بەردەوام  هەژمارەکانی سۆشیال میدیات بگۆڕیت.","Change theme":"گۆڕینی ڕووکار","Need help customizing your Customer portal?":"پێویستت بە یارمەتی هەیە بۆ ڕێکخستنی پۆرتاڵی داواکارانت؟","Personalize Customer Portal":"ڕێکخستنی پۆڕتاڵی داواکار","You can also easily customize the color scheme of your customer portal.":"هەروەها دەتوانیت بە ئاسانی ڕەنگەکانی پۆرتاڵی داواکارەکانت بەپێی خواستی خۆت دابنێیت.","Change colors":"گۆڕینی ڕەنگەکان","Create your first article":"یەکەمین بابەتت دروست بکە","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"شتێکی تر کە پێویستە ئاماژەی پێبدەیت ئەوەیە کە چەندە ئاسانە بابەتەکانی بنکەی زانیاری خۆت بۆ سەردانیکەرانی پۆرتاڵی داواکار دروست بکەیت.","Create article":"دروستکردنی وتار","Make your Knowledgebase public":"بنکەی زانیاریەکەت بکە بە گشتی ","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"دوا هەنگاو بریتییە لە چالاککردنی بنکەی زانیاری بۆ ئەوەی بابەتەکانت لە پۆرتاڵی داواکاردا دیار بن.","Enable knowledgebase":"کاراکردنی بنەمای زانیاری","Manage knowledgebase":"بەڕێوەبردنی بنکەی زانیاری","Keep up the pace! Create your knowledgebase to finalize this step.":"بەردەوام بە لە خێرایی! بنکەی زانیاری دروست بکە بۆ کۆتایی هێنان بەم هەنگاوە.","Congratulations! You've reached the end.":"پیرۆزە! گەیشتووی بە کۆتایی.","Configure Customer Portal":"ڕێکخستنی پۆڕتاڵی بەکارهێنەر","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"وەک هەنگاوی کۆتایی با باس لە پۆرتاڵی داواکار بکەین، کە پلاتفۆرمێکە کڕیارەکانت دەتوانن دەستیان پێ بگات و زانیاری وەربگرن و بە شێوەیەکی سەربەخۆ کێشەکانیان چارەسەر بکەن. بنکەیەکی زانیاری کە بە باشی پارێزراو بێت دەتوانێت باری سەر بریکارەکانت بە شێوەیەکی بەرچاو کەم بکاتەوە و ڕازیبوونی کڕیارەکان باشتر بکات.","Customer support portal":"پۆرتاڵی پشتگیری داواکار","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"ئێستا با سەیری پۆرتاڵی داواکارانت بکەین: {link} لەوانەیە هەندێک کاتی پێویست بێت تا لە دۆخێکی گونجاودا دەبێت بەڵام نیگەران مەبە، لە کۆتاییدا پێی دەگەیت.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"لەگەڵ LiveAgent، دەتوانیت دیزاینی پۆرتاڵی کڕیارەکەت بە تەواوی بەپێی شێواز و خواستی براندەکەت بگونجێنیت. وەک نموونە یان بۆ وەرگرتنی ئایدیا، دەتوانیت سەیری بنکەی زانیاریی LiveAgent بکەیت لە {link}، کە تەنها بەم تایبەتمەندییە دروستکراوە.","Getting started progress":"پێشکەوتنی دەستپێکردن","Do not show Getting started screen after login":"دوای چوونەژوورەوە شاشەی دەستپێکردن پیشان مەدە","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"کاتێک چالاک کرا، سەردانی پۆرتاڵی داواکارەکانت {link} بکە و بزانە چیت بەدەستهێناوە. ئافەرین! 👍","{completedCount} / {totalCount} steps finished":"هەنگاوەکانی {completedCount}/{totalCount} تەواوبوون","Learn the basics.":"فێربوونی بنەماکان.","Show shortcuts":"کورتە ڕێگاکان پیشان بدە","Chat button":"دوگمەی چات","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"پەڕەی بازرگانی ئینستاگرامەکەت پەیوەست بکە و هەموو کۆمێنتەکانی ناو پۆستەکانت و ئاماژەکانی هەژمارەکەت بگۆڕە بۆ بلیت. پێویستە پەڕەی بازرگانی پەیوەست بێت بە پەڕەیەکی فەیسبووکەوە.","Connect your X account and transform all posts into tickets based on defined queries.":"هەژماری X ـەکەت پەیوەست بکە و هەموو پۆستەکان بگۆڕە بۆ بلیت بە پشتبەستن بە پرسیارە دیاریکراوەکان.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"ژمارەیەکی تەلەفۆن لە دابینکەری VoIP (گواستنەوەی دەنگ لە ڕێگەی ئینتەرنێت) بەدەست بهێنە","Upgrade your helpdesk account to manage your own call center":"هەژماری بەشی پشتگیریت بەرز بکەرەوە بۆ بەڕێوەبردنی ناوەندی پەیوەندییەکانی خۆت",Smile:W,"Contact widgets":"دەزگاکانی پەیوەندی","All done":"هەموو تەواوە","What is a department?":"بەش چییە؟","Who is an agent?":"بریکار کێیە؟","various states":"دۆخە جۆراوجۆرەکان","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"لەگەڵ بەرەوپێشچوونی کێشەکە بەرەو چارەسەر، بلیتەکە بە کردە، وەڵام، یان تێبینی نوێ دەکرێتەوە. تیکێتەکە بە {link} دا تێدەپەڕێت - کە لە دۆخی 'نوێ' دەستپێدەکات، دەچێتە 'وەڵامدراوەتەوە' کاتێک نوێنەرێک وەڵام دەداتەوە، پاشان 'کراوە' کاتێک کڕیار وەڵام دەداتەوە، و لە کۆتاییدا 'چارەسەرکراو' کاتێک کێشەکە چارەسەر دەکرێت. ئەگەر بلیتەکە دووبارە نەکرێتەوە، سووڕەکەی بە دۆخی کۆتایی 'داخراو' کۆتایی دێت کە گەڕانەوەی بۆ نییە. ئەم سیستمە دڵنیایی دەدات لەوەی کە کێشەی هەر کڕیارێک بە شێوەیەکی سیستەمانە بەدواداچوونی بۆ دەکرێت، مامەڵەی لەگەڵ دەکرێت و چارەسەر دەکرێت.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"بۆ یارمەتیدان لە بەڕێوەبردن و دابەشکردنی بلیتەکان، گرنگە بەشەکان دروست بکرێت. ئەمەش بە شێوەیەکی کاریگەر دەسەڵات و بەرپرسیارێتی پەیوەست بە بلیتەکانەوە دەدات، دڵنیا دەبێتەوە کە هەر بلیتێک ئاراستەی تیم یان کەسێکی گونجاو دەکرێت.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"بەش بریتییە لە گرووپێکی دیاریکراو لەناو ڕێکخراوەکەدا کە مامەڵە لەگەڵ بلیتە تایبەتەکان یان پرسیارەکانی کڕیاران دەکات. دەکرێت نوێنەرایەتی بوارە جیاوازەکانی کارکردن بکات لە کۆمپانیادا وەک 'خزمەتگوزاریی کڕیاران'، 'پاڵپشتیی تەکنیکی'، 'بەشی پارەدان'، یان 'فرۆشتن'، یانیش دەکرێت نوێنەرایەتی شارەزایی زمانەوانی یان لێهاتوویی تیم بکات وەک 'فرۆشتن - ئینگلیزی'، 'فرۆشتن - ئەڵمانی' یان 'تەکنیکی - ئاستی دووەم'. ئەمە دڵنیایی دەدات لەوەی کە تیکێتەکان بە خێرایی بۆ کەسانی گونجاو دیاری دەکرێن، کە ئەمەش دەبێتە هۆی چارەسەرکردنی کێشەکان بە شێوەیەکی خێراتر و کاراتر.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'هەژماری LiveAgentەکەت هەر خۆی بەشێکی بنەڕەتی هەیە بە ناوی "گشتی". ئازادانە ناوی بگۆڕە یان بەشی نوێ زیاد بکە.',"Connect your support email addresses":"ناونیشانی ئیمەیلەکانی پشتگیری پەیوەست بکە","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"ئەم هەژمارانە وەڵامدانەوەی ئیمەیڵەکانی داواکار ئاسانتر دەکەن. ئەو ئیمەیڵ و وەڵامانەی لە لایڤ ئەیجێنتەوە دەنێردرێت ئەم هەژمارانە بەکاردەهێنن.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"هەر هەژمارێکی LiveAgent ناونیشانێکی ئیمەیڵی ناوەکیی تێدایە، کە وەک هەژمارێکی ئیمەیڵی هاتوو کار دەکات بۆ تاقیکردنەوەی سەرەتایی و مەبەستی ئاڕاستەکردنی ئیمەیڵ، هەروەها وەک هەژمارێکی ئیمەیڵی نێردراو بۆ ناردنی ئاگادارکردنەوەکانی ئەپڵیکەیشنەکە. ئێمە ئەم سندوقی نامەیە بە خۆڕایی دابین دەکەین، بەڵام هەندێک سنوورداریی هەیە - ڕێگە بە ناردنی ئیمەیڵی تایبەت نادات. پێشنیار دەکرێت لە کاتی ڕێکخستنی سەرەتایی هەژماری LiveAgentـەکەت و بۆ تاقیکردنەوە بنچینەییەکان بەکاربهێنرێت، بەڵام بۆ پەیوەندیکردن لەگەڵ کڕیارەکانت گونجاو نییە.","Need help connecting your X accounts?":"پێویستت بە یارمەتی هەیە بۆ پەیوەستکردنی هەژمارەکانی X ـت؟","List of VoIP providers":"لیستی دابینکەرانی VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"دڵنیا بە لەوەی هەموو تایبەتمەندی و ئامرازە جۆراوجۆرە بەردەستەکان تاقی دەکەیتەوە. لەبیرت بێت، کلیلی سەرکەوتن لە نەرمەکاڵایەکی وەک ئەمەدا بریتییە لە وەرگرتنی سوودی تەواو لە تواناکانی. هەمیشە کۆنجکۆڵ و داهێنەر بە، و ئامادە بە بۆ ئەنجامدانی کارلێکی بەپێز لەگەڵ کڕیاراندا.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"ئێمە زۆر دڵخۆشین بۆ بینینی ئەوەی ئەم پلاتفۆرمە چۆن یارمەتیتان دەدات بۆ باشترکردنی پەیوەندی لەگەڵ داواکاران، خێراکردنی کاتی وەڵامدانەوە، و بەرزکردنەوەی گشتیی ڕەزامەندی داواکاران.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"ئایا حەز دەکەیت بە خێرایی و کاراتر لە ڕێگەی LiveAgent دا بگەڕێیت؟ ئاشنابوون بە کورتە ڕێگا بەردەستەکان بە دڵنیاییەوە ئەرکەکانت خێراتر دەکات و بەرهەمهێنانت بەرز دەکاتەوە. سەردانی ماڵپەڕی تایبەت بە کورتە ڕێگاکانمان بکەن.","Service Level Agreement":"ڕێکەوتننامەی ئاستی خزمەتگوزاری","Provide excellent customer service":"پێشکەشکردنی خزمەتگوزارییەکی نایاب بۆ داواکاران","We'd love to hear from you":"پێمان خۆشە لەتۆوە گوێبیست بین","Need support or advice? We're ready to listen.":"پێویستت بە پشتگیری یان ئامۆژگارییە؟ ئێمە ئامادەین بۆ گوێگرتن.","We're looking forward to talking to you on social media.":"ئێمە بەوپەڕی خۆشحاڵییەوە چاوەڕێی قسەکردن لەگەڵ ئێوەین لە سۆشیال مێدیا.","Now, let's create agent accounts for your coworkers and set their roles.":"ئێستا، با هەژماری بریکار بۆ هاوکارەکانت دروست بکەین و ڕۆڵەکانیان دابنێین.","If you are done with email accounts, it's time to have a look at social media channels.":"ئەگەر هەژمارەکانی ئیمەیل تەواو بوو، کاتی ئەوە هاتووە سەیری کەناڵەکانی سۆشیال مێدیا بکەیت.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"ئێمە نزیک بووین. تەنها یەک هەنگاوی کۆتایی ماوە! با چاوێک لە پۆرتاڵی بەکارهێنەر و ئەوەی پێشکەشی دەکات بکەین."};export{L as AI,n as Admins,t as Agents,I as Answered,q as Closed,a as Connect,u as Create,k as Customizations,g as Departments,v as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,P as New,C as Open,o as Owner,w as Phone,T as Postponed,A as Reports,N as Resolved,f as Shortcuts,W as Smile,d as Tags,l as Twitter,i as Viber,s as WhatsApp,S as X,b as YouTube,p as check,V as default,y as next,h as rocket};
+`,"Need help connecting your email accounts?":"پێویستت بە یارمەتی هەیە بۆ پەیوەستکردنی هەژماری ئیمەیڵەکانت؟","Need help connecting your WhatsApp accounts?":"پێویستت بە یارمەتی هەیە بۆ بەستنەوەی هەژمارەکانی واتسئەپەکەت؟","Need help connecting your Viber accounts?":"پێویستت بە یارمەتی هەیە بۆ بەستنەوەی هەژمارەکانی ڤایبەرەکەت؟","Need help connecting your Facebook accounts?":"پێویستت بە یارمەتی هەیە بۆ بەستنەوەی هەژمارەکانی فەیسبووکەکەت؟","Need help connecting your Instagram accounts?":"پێویستت بە یارمەتی هەیە بۆ بەستنەوەی هەژمارەکانی ئنستاگرامەکەت؟","Need help setting up your Call center?":"پێویستت بە یارمەتی هەیە بۆ دانانی ناوەندی پەیوەندیکردنت؟","Need help setting up your Chat Buttons?":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی چاتەکەت؟","Need help setting up your Chat Invitations?":"پێویستت بە یارمەتی هەیە بۆ دانانی بانگهێشتنامەکانی چاتەکەت؟","Need help setting up your Contact Forms?":"پێویستت بە یارمەتی هەیە بۆ دانانی فۆڕمی پەیوەندیکردنت؟","Need help setting up your Call Buttons?":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی پەیوەندیکردنت؟","Need help setting up your Video Call Buttons?":"پێویستت بە یارمەتی هەیە بۆ دانانی دوگمەکانی پەیوەندی ڤیدیۆیی؟","Create a new department or rename the default one to finish this step.":"بۆ تەواوکردنی ئەم هەنگاوە، بەشێکی نوێ دروست بکە یان ناوی بەشی بنەڕەتی بگۆڕە.",New:"نوێ",Open:C,Postponed:T,Answered:I,Resolved:N,Closed:q,"Failed to update step. Please try again later.":"نوێکردنەوەی هەنگاو سەرکەوتوو نەبوو. تکایە دواتر هەوڵبدەرەوە.",'Changing the view "Getting started" failed.':'گۆڕینی دیمەنی "دەستپێکردن" سەرکەوتوو نەبوو.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"پەڕەی کاری X ـەکەت پەیوەست بکە و هەموو ئەو پۆست و کۆمێنت و نامە تایبەتانەی کە بۆ ئەو پەڕەیە دەنێردرێت بیگۆڕە بۆ بلیت.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"لایڤ ئەیجێنت دەتوانرێت لەگەڵ هەژمارەکانی فەیسبووک و ئینستاگرام و X یەکبخرێت و پەیوەندییەکان لەم کەناڵانەوە بگۆڕدرێت بۆ بلیت بۆ بەڕێوەبردنی باشتر و ئاسانتر. بوونی هەموو تۆڕە کۆمەڵایەتییە بەردەستەکان کە بە لایڤ ئەیجێنتەوە بەستراوەتەوە، ڕێگەت پێدەدات لە یەک شوێنەوە کارلێک بکەیت و وەڵامی داواکارەکانت بدەیتەوە لەبری ئەوەی بەردەوام  هەژمارەکانی سۆشیال میدیات بگۆڕیت.","Change theme":"گۆڕینی ڕووکار","Need help customizing your Customer portal?":"پێویستت بە یارمەتی هەیە بۆ ڕێکخستنی پۆرتاڵی داواکارانت؟","Personalize Customer Portal":"ڕێکخستنی پۆڕتاڵی داواکار","You can also easily customize the color scheme of your customer portal.":"هەروەها دەتوانیت بە ئاسانی ڕەنگەکانی پۆرتاڵی داواکارەکانت بەپێی خواستی خۆت دابنێیت.","Change colors":"گۆڕینی ڕەنگەکان","Create your first article":"یەکەمین بابەتت دروست بکە","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"شتێکی تر کە پێویستە ئاماژەی پێبدەیت ئەوەیە کە چەندە ئاسانە بابەتەکانی بنکەی زانیاری خۆت بۆ سەردانیکەرانی پۆرتاڵی داواکار دروست بکەیت.","Create article":"دروستکردنی وتار","Make your Knowledgebase public":"بنکەی زانیاریەکەت بکە بە گشتی ","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"دوا هەنگاو بریتییە لە چالاککردنی بنکەی زانیاری بۆ ئەوەی بابەتەکانت لە پۆرتاڵی داواکاردا دیار بن.","Enable knowledgebase":"کاراکردنی بنەمای زانیاری","Manage knowledgebase":"بەڕێوەبردنی بنکەی زانیاری","Keep up the pace! Create your knowledgebase to finalize this step.":"بەردەوام بە لە خێرایی! بنکەی زانیاری دروست بکە بۆ کۆتایی هێنان بەم هەنگاوە.","Congratulations! You've reached the end.":"پیرۆزە! گەیشتووی بە کۆتایی.","Configure Customer Portal":"ڕێکخستنی پۆڕتاڵی بەکارهێنەر","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"وەک هەنگاوی کۆتایی با باس لە پۆرتاڵی داواکار بکەین، کە پلاتفۆرمێکە کڕیارەکانت دەتوانن دەستیان پێ بگات و زانیاری وەربگرن و بە شێوەیەکی سەربەخۆ کێشەکانیان چارەسەر بکەن. بنکەیەکی زانیاری کە بە باشی پارێزراو بێت دەتوانێت باری سەر بریکارەکانت بە شێوەیەکی بەرچاو کەم بکاتەوە و ڕازیبوونی کڕیارەکان باشتر بکات.","Customer support portal":"پۆرتاڵی پشتگیری داواکار","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"ئێستا با سەیری پۆرتاڵی داواکارانت بکەین: {link} لەوانەیە هەندێک کاتی پێویست بێت تا لە دۆخێکی گونجاودا دەبێت بەڵام نیگەران مەبە، لە کۆتاییدا پێی دەگەیت.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"لەگەڵ LiveAgent، دەتوانیت دیزاینی پۆرتاڵی کڕیارەکەت بە تەواوی بەپێی شێواز و خواستی براندەکەت بگونجێنیت. وەک نموونە یان بۆ وەرگرتنی ئایدیا، دەتوانیت سەیری بنکەی زانیاریی LiveAgent بکەیت لە {link}، کە تەنها بەم تایبەتمەندییە دروستکراوە.","Getting started progress":"پێشکەوتنی دەستپێکردن","Do not show Getting started screen after login":"دوای چوونەژوورەوە شاشەی دەستپێکردن پیشان مەدە","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"کاتێک چالاک کرا، سەردانی پۆرتاڵی داواکارەکانت {link} بکە و بزانە چیت بەدەستهێناوە. ئافەرین! 👍","{completedCount} / {totalCount} steps finished":"هەنگاوەکانی {completedCount}/{totalCount} تەواوبوون","Learn the basics.":"فێربوونی بنەماکان.","Show shortcuts":"کورتە ڕێگاکان پیشان بدە","Chat button":"دوگمەی چات","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"پەڕەی بازرگانی ئینستاگرامەکەت پەیوەست بکە و هەموو کۆمێنتەکانی ناو پۆستەکانت و ئاماژەکانی هەژمارەکەت بگۆڕە بۆ بلیت. پێویستە پەڕەی بازرگانی پەیوەست بێت بە پەڕەیەکی فەیسبووکەوە.","Connect your X account and transform all posts into tickets based on defined queries.":"هەژماری X ـەکەت پەیوەست بکە و هەموو پۆستەکان بگۆڕە بۆ بلیت بە پشتبەستن بە پرسیارە دیاریکراوەکان.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"ژمارەیەکی تەلەفۆن لە دابینکەری VoIP (گواستنەوەی دەنگ لە ڕێگەی ئینتەرنێت) بەدەست بهێنە","Upgrade your helpdesk account to manage your own call center":"هەژماری بەشی پشتگیریت بەرز بکەرەوە بۆ بەڕێوەبردنی ناوەندی پەیوەندییەکانی خۆت",Smile:W,"Contact widgets":"دەزگاکانی پەیوەندی","All done":"هەموو تەواوە","What is a department?":"بەش چییە؟","Who is an agent?":"بریکار کێیە؟","various states":"دۆخە جۆراوجۆرەکان","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"لەگەڵ بەرەوپێشچوونی کێشەکە بەرەو چارەسەر، بلیتەکە بە کردە، وەڵام، یان تێبینی نوێ دەکرێتەوە. تیکێتەکە بە {link} دا تێدەپەڕێت - کە لە دۆخی 'نوێ' دەستپێدەکات، دەچێتە 'وەڵامدراوەتەوە' کاتێک نوێنەرێک وەڵام دەداتەوە، پاشان 'کراوە' کاتێک کڕیار وەڵام دەداتەوە، و لە کۆتاییدا 'چارەسەرکراو' کاتێک کێشەکە چارەسەر دەکرێت. ئەگەر بلیتەکە دووبارە نەکرێتەوە، سووڕەکەی بە دۆخی کۆتایی 'داخراو' کۆتایی دێت کە گەڕانەوەی بۆ نییە. ئەم سیستمە دڵنیایی دەدات لەوەی کە کێشەی هەر کڕیارێک بە شێوەیەکی سیستەمانە بەدواداچوونی بۆ دەکرێت، مامەڵەی لەگەڵ دەکرێت و چارەسەر دەکرێت.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"بۆ یارمەتیدان لە بەڕێوەبردن و دابەشکردنی بلیتەکان، گرنگە بەشەکان دروست بکرێت. ئەمەش بە شێوەیەکی کاریگەر دەسەڵات و بەرپرسیارێتی پەیوەست بە بلیتەکانەوە دەدات، دڵنیا دەبێتەوە کە هەر بلیتێک ئاراستەی تیم یان کەسێکی گونجاو دەکرێت.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"بەش بریتییە لە گرووپێکی دیاریکراو لەناو ڕێکخراوەکەدا کە مامەڵە لەگەڵ بلیتە تایبەتەکان یان پرسیارەکانی کڕیاران دەکات. دەکرێت نوێنەرایەتی بوارە جیاوازەکانی کارکردن بکات لە کۆمپانیادا وەک 'خزمەتگوزاریی کڕیاران'، 'پاڵپشتیی تەکنیکی'، 'بەشی پارەدان'، یان 'فرۆشتن'، یانیش دەکرێت نوێنەرایەتی شارەزایی زمانەوانی یان لێهاتوویی تیم بکات وەک 'فرۆشتن - ئینگلیزی'، 'فرۆشتن - ئەڵمانی' یان 'تەکنیکی - ئاستی دووەم'. ئەمە دڵنیایی دەدات لەوەی کە تیکێتەکان بە خێرایی بۆ کەسانی گونجاو دیاری دەکرێن، کە ئەمەش دەبێتە هۆی چارەسەرکردنی کێشەکان بە شێوەیەکی خێراتر و کاراتر.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'هەژماری LiveAgentەکەت هەر خۆی بەشێکی بنەڕەتی هەیە بە ناوی "گشتی". ئازادانە ناوی بگۆڕە یان بەشی نوێ زیاد بکە.',"Connect your support email addresses":"ناونیشانی ئیمەیلەکانی پشتگیری پەیوەست بکە","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"ئەم هەژمارانە وەڵامدانەوەی ئیمەیڵەکانی داواکار ئاسانتر دەکەن. ئەو ئیمەیڵ و وەڵامانەی لە لایڤ ئەیجێنتەوە دەنێردرێت ئەم هەژمارانە بەکاردەهێنن.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"هەر هەژمارێکی LiveAgent ناونیشانێکی ئیمەیڵی ناوەکیی تێدایە، کە وەک هەژمارێکی ئیمەیڵی هاتوو کار دەکات بۆ تاقیکردنەوەی سەرەتایی و مەبەستی ئاڕاستەکردنی ئیمەیڵ، هەروەها وەک هەژمارێکی ئیمەیڵی نێردراو بۆ ناردنی ئاگادارکردنەوەکانی ئەپڵیکەیشنەکە. ئێمە ئەم سندوقی نامەیە بە خۆڕایی دابین دەکەین، بەڵام هەندێک سنوورداریی هەیە - ڕێگە بە ناردنی ئیمەیڵی تایبەت نادات. پێشنیار دەکرێت لە کاتی ڕێکخستنی سەرەتایی هەژماری LiveAgentـەکەت و بۆ تاقیکردنەوە بنچینەییەکان بەکاربهێنرێت، بەڵام بۆ پەیوەندیکردن لەگەڵ کڕیارەکانت گونجاو نییە.","Need help connecting your X accounts?":"پێویستت بە یارمەتی هەیە بۆ پەیوەستکردنی هەژمارەکانی X ـت؟","List of VoIP providers":"لیستی دابینکەرانی VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"دڵنیا بە لەوەی هەموو تایبەتمەندی و ئامرازە جۆراوجۆرە بەردەستەکان تاقی دەکەیتەوە. لەبیرت بێت، کلیلی سەرکەوتن لە نەرمەکاڵایەکی وەک ئەمەدا بریتییە لە وەرگرتنی سوودی تەواو لە تواناکانی. هەمیشە کۆنجکۆڵ و داهێنەر بە، و ئامادە بە بۆ ئەنجامدانی کارلێکی بەپێز لەگەڵ کڕیاراندا.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"ئێمە زۆر دڵخۆشین بۆ بینینی ئەوەی ئەم پلاتفۆرمە چۆن یارمەتیتان دەدات بۆ باشترکردنی پەیوەندی لەگەڵ داواکاران، خێراکردنی کاتی وەڵامدانەوە، و بەرزکردنەوەی گشتیی ڕەزامەندی داواکاران.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"ئایا حەز دەکەیت بە خێرایی و کاراتر لە ڕێگەی LiveAgent دا بگەڕێیت؟ ئاشنابوون بە کورتە ڕێگا بەردەستەکان بە دڵنیاییەوە ئەرکەکانت خێراتر دەکات و بەرهەمهێنانت بەرز دەکاتەوە. سەردانی ماڵپەڕی تایبەت بە کورتە ڕێگاکانمان بکەن.","Service Level Agreement":"ڕێکەوتننامەی ئاستی خزمەتگوزاری","Provide excellent customer service":"پێشکەشکردنی خزمەتگوزارییەکی نایاب بۆ داواکاران","We'd love to hear from you":"پێمان خۆشە لەتۆوە گوێبیست بین","Need support or advice? We're ready to listen.":"پێویستت بە پشتگیری یان ئامۆژگارییە؟ ئێمە ئامادەین بۆ گوێگرتن.","We're looking forward to talking to you on social media.":"ئێمە بەوپەڕی خۆشحاڵییەوە چاوەڕێی قسەکردن لەگەڵ ئێوەین لە سۆشیال مێدیا.","Now, let's create agent accounts for your coworkers and set their roles.":"ئێستا، با هەژماری بریکار بۆ هاوکارەکانت دروست بکەین و ڕۆڵەکانیان دابنێین.","If you are done with email accounts, it's time to have a look at social media channels.":"ئەگەر هەژمارەکانی ئیمەیل تەواو بوو، کاتی ئەوە هاتووە سەیری کەناڵەکانی سۆشیال مێدیا بکەیت.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"ئێمە نزیک بووین. تەنها یەک هەنگاوی کۆتایی ماوە! با چاوێک لە پۆرتاڵی بەکارهێنەر و ئەوەی پێشکەشی دەکات بکەین.","Change plan":"گۆڕینی پلان"};export{L as AI,n as Admins,t as Agents,I as Answered,q as Closed,a as Connect,u as Create,k as Customizations,g as Departments,v as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,P as New,C as Open,o as Owner,w as Phone,T as Postponed,A as Reports,N as Resolved,f as Shortcuts,W as Smile,d as Tags,l as Twitter,i as Viber,s as WhatsApp,S as X,b as YouTube,p as check,V as default,y as next,h as rocket};

package/dist/assets/cs-CZ.js

@@ -2,4 +2,4 @@ const e="Spravovat",t="Agenti",o="Administrátoři",n="Majitel",a="Připojit",i=
 `,"Need help connecting your Viber accounts? Learn more":"Potřebujete pomoci s připojením svých viberových účtů? Zjistěte více",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Připojte svou firemní facebookovou stránku a převeďte všechny příspěvky, komentáře a soukromé zprávy, zaslané na tuto stránku, na tikety.","Need help connecting your Facebook accounts? Learn more":"Potřebujete pomoci s připojením svých facebookových účtů? Zjistěte více",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Potřebujete pomoci s připojením svých instagramových účtů? Zjistěte více",Twitter:l,"Connecting social media account is needed to finalize this step.":"K dokončení tohoto kroku je třeba připojit účet sociálních médií.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"A jak je to s připojením účtů WhatsApp nebo Viber? S LiveAgentem to zvládnete!","Connect your social media accounts":"Propojte se svými účty na sociálních médiích","connect social media":"připojit sociální média","Integration possibilities with many VoIP providers worldwide":"Možnosti integrace s mnoha poskytovateli VoIP po celém světě","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Pokud vámi požadovaný poskytovatel není na seznamu, lze vždy použít obecnou metodu integrace, ale neváhejte nám dát vědět! Uděláme vše pro to, abychom poskytovatele přidali.","Unlimited call recording":"Neomezené nahrávání hovorů","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"S neomezenými záznamy hovorů můžete zachytit každou telefonickou interakci, a získat tak cenný zdroj pro zajištění kvality a průběžné školení agentů.","IVR (interactive voice response)":"IVR (interaktivní hlasová odezva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Tato funkce umožňuje přehrávat přizpůsobené uvítací nebo informační nahrávky, které zaujmou volající. Poskytuje možnost sběru dat během interakce s volajícími a umožňuje jim komunikovat prostřednictvím dotykové signalizace. Volající tak mohou stisknutím číslice vyvolat různé akce, například být přesměrováni na vhodného agenta nebo oddělení nebo požádat o zpětné volání.","Call Devices":"Zařízení pro hovory","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Pokud nechcete vyřizovat hovory prostřednictvím prohlížeče na svém PC, můžete k aplikaci LiveAgent bezproblémově připojit externí hardwarový telefon. Tato funkce umožňuje snadno uskutečňovat nebo přijímat hovory a nabízí alternativní způsob správy telefonických interakcí, který vám nejlépe vyhovuje.","Mobile apps":"Mobilní aplikace","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pro větší pohodlí vám nabízíme bezplatné mobilní aplikace pro Android a iOS. Tyto aplikace vám umožní snadno spravovat  telefonní hovory LiveAgent i na cestách.","Call queue":"Fronta hovorů","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naše funkce fronty hovorů zajišťuje, že žádné hovory nebudou zmeškány, ani když jsou všichni agenti zaneprázdněni. Příchozí hovory se zařadí do fronty a čekají, dokud nebude k dispozici agent, který může hovor vyřídit.","Create a call center":"Vytvořit call centrum","To complete this step, connect your phone number from VoIP.":"Pro dokončení tohoto kroku propojte své telefonní číslo z VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent poskytuje řešení integrovaného call centra, které umožňuje přijímat, vyřizovat a zaznamenávat telefonní hovory jako tikety. V několika krocích tak můžete proměnit svou zákaznickou podporu na dynamické call centrum a eliminovat tak potřebu řešení pro volání třetích stran.","What we offer?":"Co nabízíme?","warning icon":"varovná ikona","What do you need?":"Co potřebujete?","Connect it with your LiveAgent account":"Propojte jej se svým účtem LiveAgent","Call center":"Call centrum","Need help setting up your Call center? Learn more":"Potřebujete pomoci s nastavením svého call centra? Zjistěte více","Chat buttons":"Chat tlačítka","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ty jsou snadno přizpůsobitelné a umožňují zákazníkům okamžitě zahájit živý chat s vašimi agenty přímo z vaší webové stránky. K dispozici je mnoho typů a předdefinovaných návrhů. Určitě se na ně podívejte!","Need help setting up your Chat Buttons? Learn more":"Potřebujete pomoci s nastavením svých chatových tlačítek? Zjistěte více","Chat invitations":"Pozvánky k chatu","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivně zapojte své zákazníky prostřednictvím zasílání automatických pozvánek na chat na základě konkrétních kritérií, jako jsou navštívené stránky nebo čas strávený na stránce.","Need help setting up your Chat Invitations? Learn more":"Potřebujete pomoci s nastavením svých chatových pozvánek? Zjistěte více","Contact forms":"Kontaktní formuláře","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Tento widget umožňuje zákazníkům rychlé odeslání dotazů nebo zpětné vazby ve formě tiketů přímo z vašeho webu pouhým kliknutím na tlačítko nebo vyplněním formuláře na stránce.","Need help setting up your Contact Forms? Learn more":"Potřebujete pomoci s nastavením svých kontaktních formulářů? Zjistěte více","Call buttons":"Tlačítko volat","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Tato jednoduchá tlačítka umožňují zákazníkům zahájit přímý hovor z webového prohlížeče s dostupným agentem z vašeho týmu v aplikaci LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potřebujete pomoci s nastavením svých tlačítek hovorů? Zjistěte více","Video call buttons":"Tlačítka videohovoru","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Jak už název napovídá, toto tlačítko nabízí možnost přímé interakce a umožňuje zákazníkům a agentům navázat ještě osobnější kontakt.","Need help setting up your Video Call Buttons? Learn more":"Potřebujete pomoci s nastavením svých tlačítek videohovorů? Zjistěte více","You can finish this step by creating any contact widget.":"Tento krok můžete dokončit vytvořením libovolného kontaktního widgetu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Věděli jste, že s LiveAgentem můžete spravovat i skutečné telefonní hovory?","Create contact widgets for your website":"Vytvořit kontaktní widgety pro své webové stránky","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent poskytuje různé kontaktní widgety, jejichž cílem je zlepšení interaktivních služeb zákazníkům a zefektivnění komunikace. Každý z těchto widgetů nabízí jedinečnou cestu ke spojení se zákazníky, což v konečném důsledku zlepšuje jejich zkušenosti a zvyšuje výkonnost vašich zákaznických služeb.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Základy aplikace LiveAgent už znáte? Pokračujme v nastavení.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nyní, když jste porozuměli základům, je načase začít s nastavováním softwaru.","How does LiveAgent work?":"Jak LiveAgent funguje?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Software zákaznické podpory LiveAgent je nástroj zákaznického servisu, který pomáhá spravovat a zefektivňovat interakce se zákazníky napříč více kanály, jako je e-mail, živý chat, telefonní hovory a sociální média.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Software automaticky třídí příchozí dotazy zákazníků do tiketů a přiřazuje je příslušnému oddělení nebo agentovi podle předem definovaných pravidel. Poskytuje jednotnou, sdílenou schránku, do které mohou agenti přistupovat a odpovídat na všechny zákaznické dotazy. LiveAgent nabízí také funkce, jako jsou automatizační pravidla, SLA, reporty, analytiky a znalostní databáze, které pomáhají při samoobsluze.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"LiveAgent v podstatě zlepšuje efektivitu vašeho zákaznického servisu a zajišťuje včasné a organizované vyřízení veškeré komunikace se zákazníky.","LiveAgent in a nutshell":"LiveAgent v kostce","What is a ticket?":"Co je tiket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Tiket zákaznické podpory je v podstatě digitálním záznamem zákazníkovy žádosti o pomoc nebo asistenci. Tento tiket obsahuje všechny relevantní informace o problému nebo dotazu zákazníka, včetně jeho kontaktních údajů, povahy problému a jakýchkoli interakcí, které s ním byly ohledně problému vedeny. Tiket může pocházet z různých zdrojů, jako jsou e-maily, telefonní hovory, živé chaty nebo zprávy na sociálních médiích.",Tags:p,Departments:v,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je člen týmu podpory, který přímo komunikuje se zákazníky a řeší jejich dotazy nebo problémy. Jsou to v podstatě uživatelé softwaru LiveAgent v rámci vašeho účtu LiveAgent, jejichž úkolem je odpovídat na dotazy zákazníků, které přicházejí jako tikety.","Let's start":"Pojďme na to",rocket:d,Finish:m,"Redo unfinished steps":"Přepracovat nedokončené kroky",check:k,next:h,"heading icon":"ikona záhlaví","Skip this step":"Přeskočit tento krok","You are all set":"Máte vše nastaveno","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":`Úspěšně jste dokončili všechny kroky nastavení softwaru zákaznické podpory LiveAgent.
 `,"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"V případě, že potřebujete pomoc nebo máte dotazy, je naše podpora na dosah jednoho kliknutí. Neváhejte","reach out":"oslovit",Shortcuts:y,"Check out shortcuts":"Vyzkoušejte zkratky","Discover the secrets of LiveAgent":"Odhalte tajemství služby LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"A pro ty, kteří se chtějí ponořit hlouběji a skutečně LiveAgent ovládnout, jsme shromáždili sbírku článků a návodů, které pokrývají širokou škálu témat. Tak se pusťte do zkoumání.","Improve your LiveAgent skills":"Zlepšete své LiveAgent dovednosti","Direct contacts: ":"Přímé kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Neváhejte nás kontaktovat! Jsme k dispozici 24/7.",Email:g,"Chat with us":"Chatujte s námi","Message us":"Napište nám","Contact form":"Kontaktní formulář","Contact for sales purposes:":"Kontakt pro obchodní účely:",Phone:z,"(Toll Free in USA & Canada)":"(V USA a Kanadě bez cla)","(European Union & Worldwide)":"(Evropská unie a celý svět)","Our offices:":"Naše pobočky:","Self-help and system status:":"Stav svépomoci a systému:","Find answers to your questions, day or night.":"Najděte odpovědi na své otázky ve dne i v noci.","Go to our support portal":"Přejít na portál podpory","Support portal":"Portál podpory","Looking for answers?":"Hledáte odpovědi?","Go to status page":"Přejít na stavovou stránku","Status page":"Stavová stránka","Check out our service status":"Zkontrolujte stav našich služeb","Social networks:":"Sociální sítě:","Connect with us":"Spojte se s námi","Join our community today":"Připojte se k naší komunitě ještě dnes","Join our journey":"Připojte se k naší cestě","Let's make memories":"Vytvořme si vzpomínky",X:"X","Let's connect":"Propojme se","Join our tribe, let's grow":"Připojte se k našemu kmeni, pojďme se rozrůstat",YouTube:b,"Learn & grow on":"Učit se a růst","Discover and thrive":"Objevovat a rozvíjet se","Email templates":"Šablony e-mailů","Personalize your customer interactions with customizable email templates.":"Personalizujte interakce se zákazníky pomocí přizpůsobitelných e-mailových šablon.","Ticket Filters":"Filtry tiketů","Streamline ticket management by using filters to sort and organize your tickets.":"Zjednodušte správu tiketů pomocí filtrů pro jejich třídění a uspořádání.","Agents ranking":"Hodnocení agentů","Enable your customers to assess the assistance provided by your support agents.":"Umožněte svým zákazníkům hodnotit pomoc, kterou jim poskytli vaši agenti.","Canned Messages":"Předpřipravené zprávy","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Vytvářejte předdefinované odpovědi na často kladené otázky pro rychlé a konzistentní odpovědi.","Automatic Rules":"Automatická pravidla","Improve efficiency by creating predefined actions and workflows with rules.":"Zvyšte efektivitu vytvářením předdefinovaných akcí a pracovních postupů řídících se pravidly.","Ticket Tags":"Značky tiketu","Enhance ticket organization and searchability by creating useful tags.":"Zlepšete organizaci tiketů a možnosti vyhledávání vytvořením užitečných štítků.",Reports:j,"Gain valuable insights into your customer service operations through detailed reports.":"Získejte cenné informace o operacích svého zákaznického servisu prostřednictvím podrobných reportů.","Domain Parking":"Parkování domény","Connect and use your own domain with your LiveAgent account.":"Propojte a používejte svou vlastní doménu s účtem LiveAgent.",Customizations:f,"Personalize your LiveAgent according to your branding needs and preferences":"Přizpůsobte si LiveAgent v souladu s potřebami a preferencemi své značky","Integrations & Plugins":"Integrace a pluginy","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozšiřte funkčnost LiveAgentu integrací s různými platformami prostřednictvím pluginů.","Explore Other Features":"Prozkoumat další funkce","Better understand and utilize the full range of features offered by LiveAgent.":"Lépe pochopte a využívejte celou škálu funkcí, které LiveAgent nabízí.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Chcete-li si LiveAgent skutečně osvojit, podívejte se na naši sbírku návodů a průvodců.","Home tab":"Domovská karta","Open ticket to be solved (if any)":"Otevřít tiket, který má být vyřešen (pokud existuje)","Resolve ticket":"Vyřešit tiket","Show predefined answers":"Zobrazit předdefinované odpovědi","Answer the chat":"Odpovědět na chat","Answer the chat on background":"Odpovědět na chat na pozadí","Open ticket on background":"Otevřít tiket na pozadí","Send message":"Odeslat zprávu","Close ticket tab":"Zavřít kartu tiketu","Close ticket window":"Zavřít okno tiketu","Show canned messages":"Zobrazit předpřipravené zprávy","Cycle through the opened ticket tabs":"Procházet otevřené karty tiketů","Previous or next tab":"Předchozí nebo další karta","Close active tab":"Zavřít aktivní kartu","Answer ticket":"Zodpovědět tiket","Canned message":"Tahák","Predefined answers":"Předpřipravená odpověď","Save time with keyboard shortcuts":"Šetřete čas s klávesovými zkratkami","Use keyboard shortcuts to enhance your skills and productivity.":"Využijte klávesové zkratky k vylepšení svých dovedností a produktivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Pokud je k dispozici zkratka, zobrazí se při najetí myší na určité prvky nápověda.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddělení také umožňují strukturované pracovní postupy. Pro každé oddělení můžete nastavit pravidla a přístupová oprávnění, což pomáhá udržovat organizované pracovní prostředí.","Learn more":"Dozvědět se více",AI:w,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Vylepšete svou zákaznickou podporu s řešeními řízenými AI, která zefektivní a optimalizují vaše pracovní postupy.","Need help configuring your agent accounts?":"Potřebujete pomoci s konfigurací svých agentských účtů?","Need help creating or configuring your departments?":"Potřebujete pomoci s vytvořením nebo konfigurací svých oddělení?","Need help connecting your email accounts?":"Potřebujete pomoci s připojením svých e-mailových účtů?","Need help connecting your WhatsApp accounts?":"Potřebujete pomoci s připojením svých whatsappových účtů?","Need help connecting your Viber accounts?":"Potřebujete pomoci s připojením svých viberových účtů?","Need help connecting your Facebook accounts?":"Potřebujete pomoci s připojením svých facebookových účtů?","Need help connecting your Instagram accounts?":"Potřebujete pomoci s připojením svých instagramových účtů?","Need help setting up your Call center?":"Potřebujete pomoci s nastavením svého call centra?","Need help setting up your Chat Buttons?":"Potřebujete pomoci s nastavením svých chatových tlačítek?","Need help setting up your Chat Invitations?":"Potřebujete pomoci s nastavením svých chatových pozvánek?","Need help setting up your Contact Forms?":"Potřebujete pomoci s nastavením svých kontaktních formulářů?","Need help setting up your Call Buttons?":"Potřebujete pomoci s nastavením svých tlačítek pro volání?","Need help setting up your Video Call Buttons?":"Potřebujete pomoci s nastavením svých tlačítek pro videohovory?","Create a new department or rename the default one to finish this step.":"Pro dokončení tohoto kroku vytvořte nové oddělení nebo přejmenujte výchozí oddělení.",New:A,Open:P,Postponed:L,Answered:C,Resolved:T,Closed:N,"Failed to update step. Please try again later.":"Krok se nepodařilo aktualizovat. Zkuste to prosím znovu později.",'Changing the view "Getting started" failed.':"Změna zobrazení „Začínáme“ se nezdařila.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Připojte svou firemní stránku X a převeďte všechny příspěvky, komentáře a soukromé zprávy, zaslané na tuto stránku, na tikety.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent lze integrovat s účty na Facebooku, Instagramu a X a převést komunikaci z těchto kanálů na tikety pro lepší a snadnější správu. Propojení všech dostupných sociálních sítí s aplikací LiveAgent vám umožní komunikovat se zákazníky a odpovídat jim z jednoho místa namísto neustálého přepínání mezi účty na sociálních sítích.","Change theme":"Změnit motiv","Need help customizing your Customer portal?":"Potřebujete pomoc s přizpůsobením svého zákaznického portálu?","Personalize Customer Portal":"Přizpůsobit zákaznický portál","You can also easily customize the color scheme of your customer portal.":"Můžete si také snadno přizpůsobit barevné téma svého zákaznického portálu.","Change colors":"Změnit barvy","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Jak jste si možná již všimli v nastavení zákaznického portálu, k dispozici jsou i další pokročilejší možnosti, jako je úprava HTML a CSS nebo přidání vlastních sledovacích skriptů přímo do zákaznického portálu.","Create your first article":"Vytvořte svůj první článek","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Za pozornost také stojí, jak jednoduché je vytvářet vlastní články pro znalostní bázi určenou návštěvníkům vašeho zákaznického portálu.","Create article":"Vytvořit článek","Make your Knowledgebase public":"Zveřejněte svou znalostní bázi","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Posledním krokem je povolení znalostní báze, díky čemuž budou vaše články viditelné na zákaznickém portálu.","Enable knowledgebase":"Povolit databázi znalostí","Manage knowledgebase":"Spravovat znalostní bázi","Keep up the pace! Create your knowledgebase to finalize this step.":"Pokračujte! Pro dokončení tohoto kroku si vytvořte znalostní bázi.","Congratulations! You've reached the end.":"Blahopřejeme! Došli jste na konec.","Configure Customer Portal":"Nastavit zákaznický portál","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"V posledním kroku se podívejme na zákaznický portál – platformu, prostřednictvím které vás mohou zákazníci kontaktovat, získat potřebné informace a samostatně řešit své problémy. Dobře spravovaná znalostní báze může výrazně snížit zátěž vašich agentů a zároveň zvýšit spokojenost zákazníků.","Customer support portal":"Portál zákaznické podpory","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":`A nyní se podívejme na váš vlastní zákaznický portál zde: {link}. Je možné, že chvíli potrvá, než bude vypadat přesně podle vašich představ, ale žádné obavy, nakonec k tomu dojdete.
 
-`,"With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"S LiveAgentem můžete plně přizpůsobit vzhled svého zákaznického portálu tak, aby odpovídal vizuální identitě vaší značky a vašim preferencím. Pro inspiraci se můžete podívat na naši znalostní bázi LiveAgent na adrese {link}, která je vytvořena výhradně prostřednictvím této funkce.","Getting started progress":"Postup Začínáme","Do not show Getting started screen after login":"Po přihlášení nezobrazovat obrazovku „Začínáme“","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Jakmile je povoleno, vraťte se do svého zákaznickoho portálu {link} a podívejte se, co jste dokázali. Dobrá práce! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} dokončených kroků","Learn the basics.":"Naučte se základy.","Show shortcuts":"Zobrazit klávesové zkratky","Chat button":"Chat tlačítko","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Připojte svou instagramovou firemní stránku a převeďte všechny komentáře svých příspěvků a zmínky účtu na tikety. Firemní stránka musí být propojena s facebookovou stránkou.","Connect your X account and transform all posts into tickets based on defined queries.":"Připojte svůj X účet a převeďte všechny příspěvky na tikety na základě definovaných dotazů.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Získat telefonní číslo od poskytovatele VoIP (protokol internetového hlasového přenosu)","Upgrade your helpdesk account to manage your own call center":"Upgradujte svůj helpdeskový účet pro správu svého vlastního call centra",Smile:V,"Contact widgets":"Widgety kontaktů","All done":"Vše hotovo","What is a department?":"Co je oddělení?","Who is an agent?":"Kdo je agent?","various states":"různé stavy","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Jak problém postupuje k vyřešení, tiket se aktualizuje o nové akce, odpovědi nebo poznámky. Tiket prochází přes {link} – začíná jako „nový“, poté přechází do stavu „zodpovězený“, když na něj odpoví agent, dále do stavu „otevřený“, když odpoví zákazník , a nakonec do stavu „vyřešený“, když je problém vyřešen. Pokud tiket není znovu otevřen, ukončí svůj cyklus ve finálním a nevratném stavu „uzavřený“. Tento systém zajišťuje, že je každý problém zákazníka systematicky sledován, řešen a vyřešen.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Pro usnadnění správy a distribuce tiketů je důležité vytvářet oddělení. Tím se účinně delegují pravomoce a odpovědnost související s tikety, což zajišťuje, že každý tiket bude směrován k odpovídajícímu týmu či osobě.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Oddělení označuje určenou skupinu v rámci organizace, která zpracovává konkrétní tikety nebo dotazy zákazníků. Může představovat různé funkční oblasti společnosti, jako je například „Zákaznický servis“, „Technická podpora“, „Fakturace“ nebo „Prodej“, případně může odrážet jazykové dovednosti nebo úroveň odbornosti týmu, například „Prodej – angličtina“, „Prodej – němčina“ nebo „Technická podpora – 2. úroveň“. Díky tomu jsou tikety rychle přiřazeny správným lidem, což umožňuje efektivnější a rychlejší řešení problémů.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':"Váš účet LiveAgent má již jedno výchozí oddělení s názvem „General“. Neváhejte si jej nyní přejmenovat nebo přidat nová oddělení.","Connect your support email addresses":"Připojte své e-mailové adresy zákaznické podpory","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Tyto účty slouží k odpovídání na e-maily zákazníků. E-maily a odpovědi odesílané z LiveAgentu využívají právě tyto účty.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Každý LiveAgent účet má vestavěnou e-mailovou adresu, která slouží jako příchozí e-mailový účet pro počáteční testování a přesměrování e-mailů a jako odchozí e-mailový účet pro zasílání notifikací aplikace. Tuto schránku poskytujeme zdarma, ale má určitá omezení – neumožňuje zasílat vlastní e-maily. Doporučujeme ji použít pro počáteční nastavení účtu LiveAgent a pro základní testování, ale ne pro komunikaci se svými klienty.","Need help connecting your X accounts?":"Potřebujete pomoci s připojením svých X účtů?","List of VoIP providers":"Seznam poskytovatelů VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Nezapomeňte vyzkoušet všechny dostupné funkce a nástroje. Nezapomínejte, že klíčem k úspěchu při práci se softwaremtohoto typu je plné využití jeho možností. Buďte zvídaví, inovativní a vždy připraveni na smysluplné interakce se zákazníky.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Jsme nadšeni tím, jak vám tato platforma pomůže zlepšit interakci s vašimi zákazníky, zlepšit dobu odezvy a celkově zvýšit spokojenost zákazníků.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Chcete se v aplikaci LiveAgent pohybovat rychleji a efektivněji? Seznámení se s dostupnými klávesovými zkratkami vám rozhodně urychlí plnění úkolů a zvýší vaši produktivitu. Navštivte naši speciální stránku se zkratkami.","Service Level Agreement":"smlouva o úrovni poskytovaných služeb","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definujte a sledujte výkonnostní standardy prostřednictvím vytváření smluv o úrovni poskytovaných služeb (SLA).","Provide excellent customer service":"Poskytujte vynikající zákaznický servis","We'd love to hear from you":"Budeme rádi, když se ozvete","Need support or advice? We're ready to listen.":"Potřebujete podporu nebo radu? Jsme tu pro vás.","We're looking forward to talking to you on social media.":"Těšíme se, že si s vámi budeme moci popovídat na sociálních sítích.","Now, let's create agent accounts for your coworkers and set their roles.":"Nyní vytvoříme agentské účty pro vaše spolupracovníky a nastavíme jejich role.","If you are done with email accounts, it's time to have a look at social media channels.":"Pokud jste hotovi s e-mailovými účty, je čas se zaměřit na kanály sociálních sítí.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Jsme téměř u cíle. Zbývá už jen poslední krok! Podívejme se na zákaznický portál a jeho nabídku."};export{w as AI,o as Admins,t as Agents,C as Answered,N as Closed,a as Connect,u as Create,f as Customizations,v as Departments,g as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,A as New,P as Open,n as Owner,z as Phone,L as Postponed,j as Reports,T as Resolved,y as Shortcuts,V as Smile,p as Tags,l as Twitter,s as Viber,i as WhatsApp,S as X,b as YouTube,k as check,Z as default,h as next,d as rocket};
+`,"With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"S LiveAgentem můžete plně přizpůsobit vzhled svého zákaznického portálu tak, aby odpovídal vizuální identitě vaší značky a vašim preferencím. Pro inspiraci se můžete podívat na naši znalostní bázi LiveAgent na adrese {link}, která je vytvořena výhradně prostřednictvím této funkce.","Getting started progress":"Postup Začínáme","Do not show Getting started screen after login":"Po přihlášení nezobrazovat obrazovku „Začínáme“","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Jakmile je povoleno, vraťte se do svého zákaznickoho portálu {link} a podívejte se, co jste dokázali. Dobrá práce! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} dokončených kroků","Learn the basics.":"Naučte se základy.","Show shortcuts":"Zobrazit klávesové zkratky","Chat button":"Chat tlačítko","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Připojte svou instagramovou firemní stránku a převeďte všechny komentáře svých příspěvků a zmínky účtu na tikety. Firemní stránka musí být propojena s facebookovou stránkou.","Connect your X account and transform all posts into tickets based on defined queries.":"Připojte svůj X účet a převeďte všechny příspěvky na tikety na základě definovaných dotazů.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Získat telefonní číslo od poskytovatele VoIP (protokol internetového hlasového přenosu)","Upgrade your helpdesk account to manage your own call center":"Upgradujte svůj helpdeskový účet pro správu svého vlastního call centra",Smile:V,"Contact widgets":"Widgety kontaktů","All done":"Vše hotovo","What is a department?":"Co je oddělení?","Who is an agent?":"Kdo je agent?","various states":"různé stavy","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Jak problém postupuje k vyřešení, tiket se aktualizuje o nové akce, odpovědi nebo poznámky. Tiket prochází přes {link} – začíná jako „nový“, poté přechází do stavu „zodpovězený“, když na něj odpoví agent, dále do stavu „otevřený“, když odpoví zákazník , a nakonec do stavu „vyřešený“, když je problém vyřešen. Pokud tiket není znovu otevřen, ukončí svůj cyklus ve finálním a nevratném stavu „uzavřený“. Tento systém zajišťuje, že je každý problém zákazníka systematicky sledován, řešen a vyřešen.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Pro usnadnění správy a distribuce tiketů je důležité vytvářet oddělení. Tím se účinně delegují pravomoce a odpovědnost související s tikety, což zajišťuje, že každý tiket bude směrován k odpovídajícímu týmu či osobě.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Oddělení označuje určenou skupinu v rámci organizace, která zpracovává konkrétní tikety nebo dotazy zákazníků. Může představovat různé funkční oblasti společnosti, jako je například „Zákaznický servis“, „Technická podpora“, „Fakturace“ nebo „Prodej“, případně může odrážet jazykové dovednosti nebo úroveň odbornosti týmu, například „Prodej – angličtina“, „Prodej – němčina“ nebo „Technická podpora – 2. úroveň“. Díky tomu jsou tikety rychle přiřazeny správným lidem, což umožňuje efektivnější a rychlejší řešení problémů.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':"Váš účet LiveAgent má již jedno výchozí oddělení s názvem „General“. Neváhejte si jej nyní přejmenovat nebo přidat nová oddělení.","Connect your support email addresses":"Připojte své e-mailové adresy zákaznické podpory","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Tyto účty slouží k odpovídání na e-maily zákazníků. E-maily a odpovědi odesílané z LiveAgentu využívají právě tyto účty.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Každý LiveAgent účet má vestavěnou e-mailovou adresu, která slouží jako příchozí e-mailový účet pro počáteční testování a přesměrování e-mailů a jako odchozí e-mailový účet pro zasílání notifikací aplikace. Tuto schránku poskytujeme zdarma, ale má určitá omezení – neumožňuje zasílat vlastní e-maily. Doporučujeme ji použít pro počáteční nastavení účtu LiveAgent a pro základní testování, ale ne pro komunikaci se svými klienty.","Need help connecting your X accounts?":"Potřebujete pomoci s připojením svých X účtů?","List of VoIP providers":"Seznam poskytovatelů VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Nezapomeňte vyzkoušet všechny dostupné funkce a nástroje. Nezapomínejte, že klíčem k úspěchu při práci se softwaremtohoto typu je plné využití jeho možností. Buďte zvídaví, inovativní a vždy připraveni na smysluplné interakce se zákazníky.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Jsme nadšeni tím, jak vám tato platforma pomůže zlepšit interakci s vašimi zákazníky, zlepšit dobu odezvy a celkově zvýšit spokojenost zákazníků.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Chcete se v aplikaci LiveAgent pohybovat rychleji a efektivněji? Seznámení se s dostupnými klávesovými zkratkami vám rozhodně urychlí plnění úkolů a zvýší vaši produktivitu. Navštivte naši speciální stránku se zkratkami.","Service Level Agreement":"smlouva o úrovni poskytovaných služeb","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definujte a sledujte výkonnostní standardy prostřednictvím vytváření smluv o úrovni poskytovaných služeb (SLA).","Provide excellent customer service":"Poskytujte vynikající zákaznický servis","We'd love to hear from you":"Budeme rádi, když se ozvete","Need support or advice? We're ready to listen.":"Potřebujete podporu nebo radu? Jsme tu pro vás.","We're looking forward to talking to you on social media.":"Těšíme se, že si s vámi budeme moci popovídat na sociálních sítích.","Now, let's create agent accounts for your coworkers and set their roles.":"Nyní vytvoříme agentské účty pro vaše spolupracovníky a nastavíme jejich role.","If you are done with email accounts, it's time to have a look at social media channels.":"Pokud jste hotovi s e-mailovými účty, je čas se zaměřit na kanály sociálních sítí.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Jsme téměř u cíle. Zbývá už jen poslední krok! Podívejme se na zákaznický portál a jeho nabídku.","Change plan":"Změnit plán"};export{w as AI,o as Admins,t as Agents,C as Answered,N as Closed,a as Connect,u as Create,f as Customizations,v as Departments,g as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,A as New,P as Open,n as Owner,z as Phone,L as Postponed,j as Reports,T as Resolved,y as Shortcuts,V as Smile,p as Tags,l as Twitter,s as Viber,i as WhatsApp,S as X,b as YouTube,k as check,Z as default,h as next,d as rocket};

package/dist/assets/da-DK.js

@@ -1,2 +1,2 @@
 const e="Administrer",t="Medarbejdere",n="Admins",r="Ejer",i="Forbind",a="WhatsApp",o="Viber",s="Facebook",l="Instagram",d="Twitter",g="Opret",u="Tags",c="Afdelinger",m="raket",p="Færdiggør",k="tjek",f="næste",h="Genveje",v="E-mail",b="Telefon",D="X",y="YouTube",w="Rapporter",A="Tilpasningsmuligheder",I="AI",V="Ny",L="Åben",C="Udskudt",j="Besvaret",T="Løst",F="Lukket",S="Smil",H={"Getting started":"Introduktion","Learn the basics":"Lær det grundlæggende","Add agents":"Tilføj agenter","Add departments":"Tilføj afdelinger","Connect email accounts":"Forbind e-mail konti","Connect social media":"Forbind sociale medier","Connect messaging apps":"Forbind beskedapps","Create contact widget":"Opret kontakt-widget","Create call center":"Opret call center","Configure customer portal":"Konfigurer kundeportal","Keyboard Shortcuts":"Tastaturgenveje","Improve your CX skills":"Forbedre dine CX-færdigheder","Contact Us":"Kontakt os",Manage:e,"Add agent":"Tilføj Agent","Create agent account to complete this step.":"Opret agentkonto for at fuldføre dette trin.","Next, let's further explore Departments and their purpose.":"Dernæst skal vi udforske afdelinger og deres formål.","Let's start by creating agent accounts for your colleagues and team members.":"Lad os starte med at oprette agentkonti for dine kolleger og teammedlemmer.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agentens konti kan også tilføres bestemte afdelinger, baseret på deres ekspertiseområde — og LiveAgent software giver dig endda mulighed for at styre deres tilladelser og roller. For eksempel, nogle agenter kan kun se og reagere på billetter, mens andre kan have myndighed til at styre videnbaseindhold eller endda andre agenter.","Types of LiveAgent account":"Typer af LiveAgent konto","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Som standard er der tre agent kontotyper i LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenter kan se, besvare og administrere billetter, finde live chats/opkald, skrive og administrere vidensbaseindhold, administrere kontakter, oprette deres egne dåsesvar & foruddefinerede svar, håndtere deres egne agentprofiler, og se deres egne agentrapporter.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administratorer, ud over agentrolletilladelser, kan administrere konti for andre agenter og administratorer (men ikke ejerens konto) se alle rapporter, og konfigurere systemindstillingerne.",Owner:r,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Ud over admin rolletilladelser, kan ejeren også administrere LiveAgent konto fakturering og betalingsindstillinger.","Manage agents":"Administrer agenter","Need help configuring your agent accounts? Learn more":`Har brug for hjælp til konfiguration af dine supporterkonti? 
-Få flere oplysninger`,"Custom agent roles (paid feature)":"Brugerdefineret agent roller (betalt funktion)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Ud over standardroller, kan du etablere skræddersyede agent roller og give dem specifikke tilladelser, der passer til dine unikke operationelle behov.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nu, hvor vi har styr på medarbejdere og afdelinger, er vi nødt til at etablere nogle kommunikationskanaler.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Tilføjelse af afdelinger til din LiveAgent konto kan øge effektiviteten af din kundesupport proces betydeligt.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Formålet med at skabe afdelinger er at sortere og tildele billetter til de respektive teams eller agenter bedst egnet til at håndtere dem. Dette forbedrer ikke kun effektiviteten og produktiviteten af kundesupport, men sikrer også, at kundeforespørgsler håndteres af dem, der har den rette ekspertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Afdelinger giver også mulighed for strukturerede arbejdsgange. Du kan angive regler og adgangstilladelser for hver afdeling, som hjælper med at opretholde et organiseret arbejdsmiljø.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Desuden kan afdelinger levere vigtige data for analyse og indsigt, give et klart billede af hvilke områder modtager flest forespørgsler eller kræver flere ressourcer til at forbedre kundeservice. Afdelingsstrukturen hjælper også med at levere en mere personlig service, da kunden interagerer med specialister, der er fortrolige med deres specifikke bekymringer eller behov.","Manage departments":"Administrer afdelinger","Need help creating or configuring your departments? Learn more":"Har du brug for hjælp til at oprette eller konfigurere dine afdelinger? Få flere oplysninger","Choose theme":"Vælg tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Lad os starte med at vælge et kundeportal tema. Der er et par muligheder at vælge imellem. Du kan bruge knappen "Preview" til at tjekke dem ud først.',Connect:i,"Connect email accounts to complete this step.":"Forbind e-mail-konti for at fuldføre dette trin.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Lad os begynde med at forbinde dine e-mail-konti til LiveAgent, så du kan modtage e-mails som billetter og nemt reagere på dem.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"To typer af e-mail-konti skal oprettes i LiveAgent, indgående og udgående . Den samme e-mail-konto bruges ofte som både en indgående og udgående konto.","Incoming email accounts":"Indgående e-mail-konti","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Disse konti modtager din kundes e-mails. Hver e-mail, der sendes til disse konti importeres til LiveAgent, og skaber en billet.","Need help connecting your email accounts? Learn more":"Brug for hjælp til at forbinde dine e-mail-konti? Få flere oplysninger","Outgoing email accounts":"Udgående e-mail-konti","Your Built-in Email Account":"Din Indbyggede E-Mail Konto","connect email accounts":"forbind e-mail konti","Your built-in email address is: ":"Din indbyggede e-mail adresse er: ","Feel free to send a test email to this address and see LiveAgent in action!":"Du er velkommen til at sende en test e-mail til denne adresse og se LiveAgent i praksis!","This step requires you to connect any messaging app you prefer.":"Dette trin kræver, at du tilslutter den messaging app, du foretrækker.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Lad os nu introducere et andet vigtigt aspekt af vores værktøj - de forskellige kontakt widgets, som LiveAgent tilbyder for din nemheds skyld.","Connect Messaging apps":"Forbind Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Tilslutning af disse messaging-platforme til LiveAgent giver dig mulighed for at reagere på dine kunder fra en enkelt platform, eliminerer behovet for løbende at skifte mellem forskellige apps eller konti.",WhatsApp:a,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Tilknytning af dine WhatsApp-konti til LiveAgent vil nemt omdanne alle indgående WhatsApp-beskeder til billetter i systemet. Dette gør det muligt for dine agenter nemt og effektivt at reagere på hver kundeforespørgsel, der modtages via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Brug for hjælp til at forbinde dine WhatsApp-konti? Få flere oplysninger",Viber:o,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ved at integrere dine Viber-konti med LiveAgent, bliver alle indgående Viber-beskeder systematisk omdannet til individuelle billetter på platformen. Dette gør det muligt for dine agenter hurtigt og nemt at behandle hver kundehenvendelse modtaget gennem Viber.","Need help connecting your Viber accounts? Learn more":"Har brug for hjælp til at forbinde dine Viber-konti? Få flere oplysninger",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Tilslut din Facebook-forretningsside og omdan alle indlæg, kommentarer og private beskeder, der sendes til den side, til billetter.","Need help connecting your Facebook accounts? Learn more":"Brug for hjælp til at forbinde dine Facebook-konti? Få flere oplysninger",Instagram:l,"Need help connecting your Instagram accounts? Learn more":"Brug for hjælp til at forbinde dine Instagram-konti? Få flere oplysninger",Twitter:d,"Connecting social media account is needed to finalize this step.":"Tilslutning af konto på sociale medier er nødvendig for at færdiggøre dette trin.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Og hvad med at forbinde WhatsApp eller Viber konti? Med LiveAgent, klarer vi det for dig!","Connect your social media accounts":"Forbind dine konti på sociale medier","connect social media":"forbind sociale medier","Integration possibilities with many VoIP providers worldwide":"Integrationsmuligheder med mange VoIP-udbydere på verdensplan","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Hvis din ønskede udbyder ikke er på listen, kan den generelle integrationsmetode altid bruges, men du er velkommen til at sige til! Vi vil gøre vores bedste for at tilføje dem.","Unlimited call recording":"Ubegrænset optagelse af telefonsamtaler","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Med ubegrænset optagelse af telefonsamtaler, kan du opfange hver telefoninteraktion, som giver en værdifuld ressource til kvalitetssikring og løbende agent uddannelse.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Denne funktion giver dig mulighed for at afspille individualiserede hilsner eller informative optagelser til kundeinvolvering. Det giver mulighed for dataindsamling under opkaldet og gør det muligt for opkaldskilder at interagere gennem touch-tone signalering. Opkaldere kan bruge forskellige handlinger ved at trykke på numre, såsom at blive dirigeret til den korrekte agent eller afdeling, eller anmode om en tilbagekaldelse.","Call Devices":"Opkaldsenheder","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Hvis du foretrækker ikke at håndtere opkald via din pc-browser, kan du nemt forbinde en ekstern hardware telefon til LiveAgent. Denne funktion giver dig mulighed for nemt at foretage eller besvare opkald, tilbyder en alternativ metode til styring af telefon-interaktioner, der passer bedst til dig.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"For at give dig ekstra bekvemmelighed tilbyder vi gratis mobile applikationer til både Android og iOS-platforme. Disse apps giver dig mulighed for nemt at administrere dine LiveAgent-telefonopkald, mens du er på farten.","Call queue":"Opkaldskø","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Vores Opkaldskø-funktion sikrer, at ingen opkald forbliver ubesvaret, når alle agenter er optaget. Indgående opkald kommer i en kø og afventer deres tur, indtil den næste tilgængelige agent kan håndtere opkaldet.","Create a call center":"Opret et callcenter","To complete this step, connect your phone number from VoIP.":"For at fuldføre dette trin, skal du tilslutte dit telefonnummer fra VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent tilbyder en integreret call center løsning, der giver dig mulighed for at modtage, besvare og logge telefonopkald som billetter. Så med et par skridt, kan du forvandle din helpdesk til et dynamisk callcenter og derved eliminere behovet for tredjeparts-opkald løsninger.","What we offer?":"Hvad tilbyder vi?","warning icon":"advarselsikon","What do you need?":"Hvad har du brug for?","Connect it with your LiveAgent account":"Forbind den med din LiveAgent konto","Call center":"Call center","Need help setting up your Call center? Learn more":"Har du brug for hjælp til at konfigurere dit Call center? Få flere oplysninger","Chat buttons":"Chat knapper","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Disse kan nemt tilpasses og giver dine kunder mulighed for øjeblikkeligt at indlede en live chat med dine agenter, lige fra din webside. Der er mange typer og foruddefinerede designs til rådighed. Sørg for at tjekke dem ud!","Need help setting up your Chat Buttons? Learn more":"Har du brug for hjælp til at konfigurere dine chatknapper? Få flere oplysninger","Chat invitations":"Chat invitationer","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivt engagere dine kunder ved at sende automatiserede chatinvitationer, baseret på specifikke kriterier, såsom besøgte sider eller tid brugt på en side.","Need help setting up your Chat Invitations? Learn more":"Har du brug for hjælp til at konfigurere dine chatinvitationer? Få flere oplysninger","Contact forms":"Kontaktformer","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Denne widget giver kunderne mulighed for hurtigt at sende deres spørgsmål eller feedback som billetter direkte fra din webside ved blot at klikke på en knap eller udfylde en formular på siden.","Need help setting up your Contact Forms? Learn more":"Har du brug for hjælp til at konfigurere dine kontaktformularer? Få flere oplysninger","Call buttons":"Kalde knapper","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Disse enkle knapper lader dine kunder starte et direkte opkald fra deres webbrowser med en tilgængelig agent fra dit team i LiveAgent.","Need help setting up your Call Buttons? Learn more":"Har du brug for hjælp til opsætning af dine opkaldsknapper? Få flere oplysninger","Video call buttons":"Knapper til videoopkald","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Som navnet antyder, muliggør denne knap ansigt-til-ansigt interaktion, giver kunder og agenter mulighed for en endnu mere personlig forbindelse.","Need help setting up your Video Call Buttons? Learn more":"Har du brug for hjælp til at konfigurere dine Video Call Buttons? Få flere oplysninger","You can finish this step by creating any contact widget.":"Du kan afslutte dette trin ved at oprette enhver kontakt widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Vidste du, at med LiveAgent, er du også i stand til at styre faktiske telefonopkald?","Create contact widgets for your website":"Opret kontaktwidgets til din hjemmeside","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent leverer forskellige kontaktwidgets, der har til formål at forbedre din interaktive kundeservice oplevelse og strømline kommunikation. Hver af disse widgets tilbyder en unik vej til at skabe en forbindelse til kunderne og i sidste ende forbedre deres oplevelse og øge din kundeservice ydeevne.",Create:g,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Allerede bekendt med de grundlæggende elementer i LiveAgent? Lad os gå videre med opsætningen.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nu, hvor du har forstået det grundlæggende, er det tid til at begynde at oprette softwaren.","How does LiveAgent work?":"Hvordan fungerer LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software er et kundeservice værktøj, der hjælper med at styre og strømline interaktioner med kunder på tværs af flere kanaler, såsom e-mail live chat, telefonopkald og sociale medier.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Softwaren sorterer indgående kundeforespørgsler automatisk til billetter og tildeler dem til den relevante afdeling eller agent ved hjælp af foruddefinerede regler. Det har en enkelt, delt indbakke, hvor agenter kan få adgang til og besvare alle kundeforespørgsler. LiveAgent tilbyder også funktioner som automatiseringsregler, SLA, rapporter, analyser og en vidensbase, der hjælper med selvbetjening.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Kort sagt, forbedrer LiveAgent effektiviteten af din kundeservice og sikrer, at al kundekommunikation håndteres rettidigt og organiseret.","LiveAgent in a nutshell":"LiveAgent i nøddeskal","What is a ticket?":"Hvad er en billet?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"En helpdesk-billet er i bund og grund en digital registrering af en kundes anmodning om hjælp eller assistance. Denne billet indeholder alle relevante oplysninger om kundens problem eller forespørgsel, herunder deres kontaktoplysninger, hvad problemet er, og eventuelle interaktioner der har været med kunden om spørgsmålet. Billetten kan stamme fra forskellige kilder, såsom e-mails, telefonopkald, live chats, eller sociale mediebeskeder.",Tags:u,Departments:c,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"En agent er medlem af dit supportteam, der interagerer direkte med dine kunder for at løse deres forespørgsler eller problemer. De er hovedsageligt brugere af LiveAgent software inden for din LiveAgent konto, som har til opgave at besvare kundehenvendelser, der ankommer som billetter.","Let's start":"Lad os komme i gang",rocket:m,Finish:p,"Redo unfinished steps":"Fortryd ufærdige trin",check:k,next:f,"heading icon":"overskriftsikon","Skip this step":"Spring dette trin over","You are all set":"Så er det klaret","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Du har gennemført alle trin i opsætningen af din LiveAgent Helpdesk-software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Hvis du har brug for hjælp eller har forespørgsler, er vores support blot et klik væk. Tøv aldrig med at ","reach out":"kontakte os",Shortcuts:h,"Check out shortcuts":"Tjek genveje","Discover the secrets of LiveAgent":"Se LiveAgents hemmeligheder","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Og for dem, der er ivrige efter at dykke dybere og virkelig mestre LiveAgent, har vi samlet nogle how-to artikler og guider, der dækker en bred vifte af emner. Så begynd bare at udforske.","Improve your LiveAgent skills":"Forbedre dine LiveAgent færdigheder","Direct contacts: ":"Direkte kontakter: ","Don't hesitate to contact us! We are available 24/7.":"Tøv ikke med at kontakte os! Vi er tilgængelige 24/7.",Email:v,"Chat with us":"Chat med os","Message us":"Send os en besked","Contact form":"Kontakt formular","Contact for sales purposes:":"Kontakt til salgsformål:",Phone:b,"(Toll Free in USA & Canada)":"(Ring gratis i USA & Canada)","(European Union & Worldwide)":"(Den Europæiske Union Og På Verdensplan)","Our offices:":"Vores kontorer:","Self-help and system status:":"Selvhjælps- og systemstatus:","Find answers to your questions, day or night.":"Find svar på dine spørgsmål, dag eller nat.","Go to our support portal":"Gå til vores supportportal","Support portal":"Support portal","Looking for answers?":"Leder du efter svar?","Go to status page":"Gå til statussiden","Status page":"Statusside","Check out our service status":"Tjek vores service status","Social networks:":"Sociale netværk:","Connect with us":"Opnå forbindelse med os","Join our community today":"Bliv medlem af vores fællesskab i dag","Join our journey":"Deltag i vores rejse","Let's make memories":"Lad os skabe minder",X:"X","Let's connect":"Lad os oprette forbindelse","Join our tribe, let's grow":"Deltag, lad os vokse",YouTube:y,"Learn & grow on":"Lær & voks på","Discover and thrive":"Opdag og trives","Email templates":"E-mail-skabeloner","Personalize your customer interactions with customizable email templates.":"Tilpas dine kundeinteraktioner med tilpasselige e-mail-skabeloner.","Ticket Filters":"Billetfiltre","Streamline ticket management by using filters to sort and organize your tickets.":"Strømlin billethåndtering ved hjælp af filtre for at sortere og organisere dine billetter.","Agents ranking":"Agenters rangordner","Enable your customers to assess the assistance provided by your support agents.":"Gør det muligt for dine kunder at vurdere hjælpen fra dine supportagenter.","Canned Messages":"Dåsesvar","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Opret foruddefinerede svar på ofte stillede spørgsmål for hurtige og konsistente svar.","Automatic Rules":"Automatiske Regler","Improve efficiency by creating predefined actions and workflows with rules.":"Forbedre effektiviteten ved at skabe foruddefinerede handlinger og arbejdsgange med regler.","Ticket Tags":"Billet Tags","Enhance ticket organization and searchability by creating useful tags.":"Forbedre billet-organisation og søgbarhed, ved at skabe nyttige tags.",Reports:w,"Gain valuable insights into your customer service operations through detailed reports.":"Få værdifuld indsigt i dine kundeserviceydelser gennem detaljerede rapporter.","Domain Parking":"Domæne Parkering","Connect and use your own domain with your LiveAgent account.":"Forbind og brug dit eget domæne med din LiveAgent konto.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Tilpas din LiveAgent i henhold til dine brandingbehov og præferencer","Integrations & Plugins":"Integrationer og Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Udvid funktionaliteten af LiveAgent ved at integrere med forskellige platforme via plugins.","Explore Other Features":"Udforsk Andre Funktioner","Better understand and utilize the full range of features offered by LiveAgent.":"Bedre forstå og udnytte det fulde udvalg af funktioner, der tilbydes af LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"For virkelig at mestre LiveAgent, tjek vores samling af how-to artikler og guider.","Home tab":"Startsidefanen","Open ticket to be solved (if any)":"Åbn billetten, der skal løses (hvis nogen)","Resolve ticket":"Løs sag","Show predefined answers":"Vis foruddefinerede svar","Answer the chat":"Besvar chatten","Answer the chat on background":"Svar på chatten i baggrunden","Open ticket on background":"Åbn billet i baggrunden","Send message":"Send besked","Close ticket tab":"Luk billetfanen","Close ticket window":"Luk billetvinduet","Show canned messages":"Vis dåse beskeder","Cycle through the opened ticket tabs":"Gå igennem de åbnede billetfaner","Previous or next tab":"Forrige eller næste fane","Close active tab":"Luk aktiv tab","Answer ticket":"Svar sag","Canned message":"Slettet meddelelse","Predefined answers":"Foruddefineret svar","Save time with keyboard shortcuts":"Spar tid med tastaturgenveje","Use keyboard shortcuts to enhance your skills and productivity.":"Brug tastaturgenveje til at forbedre dine færdigheder og produktivitet.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Når du holder markøren over visse dele, vil et værktøjstip blive vist, hvis en genvej er tilgængelig.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Afdelinger giver også mulighed for strukturerede arbejdsgange. Du kan angive regler og adgangstilladelser for hver afdeling, som hjælper med at opretholde et organiseret arbejdsmiljø.","Learn more":"Få flere oplysninger",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Forbedre din supportstrategi med AI-drevne løsninger til at strømline og optimere dine arbejdsgange.","Need help configuring your agent accounts?":"Har du brug for hjælp til at konfigurere dine agentkonti?","Need help creating or configuring your departments?":"Har du brug for hjælp til at oprette eller konfigurere dine afdelinger?","Need help connecting your email accounts?":"Har du brug for hjælp til at forbinde dine e-mail-konti?","Need help connecting your WhatsApp accounts?":"Har du brug for hjælp til at forbinde dine WhatsApp-konti?","Need help connecting your Viber accounts?":"Har du brug for hjælp til at forbinde dine Viber-konti?","Need help connecting your Facebook accounts?":"Har du brug for hjælp til at forbinde dine Facebook-konti?","Need help connecting your Instagram accounts?":"Har du brug for hjælp til at forbinde dine Instagram-konti?","Need help setting up your Call center?":"Har du brug for hjælp til at konfigurere dit Call center?","Need help setting up your Chat Buttons?":"Har du brug for hjælp til opsætning af dine chatknapper?","Need help setting up your Chat Invitations?":"Har du brug for hjælp til at konfigurere dine chatinvitationer?","Need help setting up your Contact Forms?":"Har du brug for hjælp til opsætning af dine kontaktformer?","Need help setting up your Call Buttons?":"Har du brug for hjælp til opsætning af dine opkaldsknapper?","Need help setting up your Video Call Buttons?":"Har du brug for hjælp til at konfigurere dine Video Call Knapper?","Create a new department or rename the default one to finish this step.":"Opret en ny afdeling eller omdøb en standard, for at færdiggøre dette trin.",New:"Ny",Open:L,Postponed:C,Answered:j,Resolved:T,Closed:F,"Failed to update step. Please try again later.":"Kunne ikke opdatere trin. Prøv igen senere.",'Changing the view "Getting started" failed.':'Ændring af visningen "Kom i gang" mislykkedes.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Tilslut din X business side og omdanne alle indlæg, kommentarer og private beskeder, der sendes til den pågældende side, til billetter.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent kan integreres med Facebook, Instagram, og X konti og omdanne kommunikation fra disse kanaler til billetter for bedre og lettere forvaltning. At have alle tilgængelige sociale netværk forbundet til LiveAgent giver dig mulighed for at interagere og svare dine kunder fra et enkelt sted i stedet for konstant at skifte mellem dine konti på sociale medier.","Change theme":"Ændre tema","Need help customizing your Customer portal?":"Har du brug for hjælp til at individualisere din kundeportal?","Personalize Customer Portal":"Individualisere Kundeportal","You can also easily customize the color scheme of your customer portal.":"Du kan også nemt tilpasse farvesammensætningen for din kundeportal.","Change colors":"Ændre farver","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Som du måske allerede har bemærket på kundeportalens konfigurationsskærme, er der andre mere avancerede muligheder, som at tilpasse HTML og CSS eller tilføje dine egne tracking scripts til selve kundeportalen.","Create your first article":"Opret din første artikel","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"En anden ting at bemærke er, hvor nemt det er at oprette dine egne artikler i vidensbasen til besøgende i din kundeportal.","Create article":"Opret artikel","Make your Knowledgebase public":"Offentliggør din vidensbase","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Det sidste skridt er at gøre det muligt for vidensbasen at synliggøre dine artikler på din kundeportal.","Enable knowledgebase":"Aktiver vidensbase","Manage knowledgebase":"Administrer vidensbase","Keep up the pace! Create your knowledgebase to finalize this step.":"Hold tempoet! Opret din vidensbase for at færdiggøre dette trin.","Congratulations! You've reached the end.":"Tillykke! Du har nået enden.","Configure Customer Portal":"Konfigurer Kundeportal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Som det sidste skridt, lad os tale om kundeportalen, en platform, hvor dine kunder kan kontakte dig, få oplysninger og løse deres problemer uafhængigt. En velholdt vidensbase kan reducere belastningen på dine agenter betydeligt og forbedre kundernes tilfredshed.","Customer support portal":"Kundesupport portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Lad os nu se på din egen kundeportal her: {link} Det kan tage lidt tid, indtil det også er nyt og flot, men bare rolig, du vil komme dertil til sidst.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Med LiveAgent kan du fuldt ud tilpasse din kundeportal design i henhold til dit mærkes tema og præferencer. Som et eksempel eller inspiration, er du velkommen til at tjekke vores LiveAgent vidensbase tilgængelig på {link}, som kun er bygget af denne funktion.","Getting started progress":"Kom i gang","Do not show Getting started screen after login":"Vis ikke Kom i gang skærmen efter login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Når aktiveret, gå tilbage til din kundeportal {link} og se hvad du har opnået. Godt klaret! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} trin færdige","Learn the basics.":"Lær det grundlæggende.","Show shortcuts":"Vis genveje","Chat button":"Chat knap","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Tilslut din Instagram business side og omdanne alle kommentarer i dine indlæg og konto mentions til billetter. Virksomhedssiden er forpligtet til at være knyttet til en Facebook side.","Connect your X account and transform all posts into tickets based on defined queries.":"Tilslut din X-konto og omdan alle indlæg til billetter, baseret på definerede forespørgsler.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Få et telefonnummer fra en VoIP (Voice over internet protokol) udbyder","Upgrade your helpdesk account to manage your own call center":"Opgrader din helpdesk-konto for at administrere dit eget callcenter",Smile:S,"Contact widgets":"Kontakt widgets","All done":"Færdig","What is a department?":"Hvad er en afdeling?","Who is an agent?":"Hvad er en agent?","various states":"forskellige stater","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Efterhånden som problemet skrider frem mod en løsning, bliver billetten opdateret med nye handlinger, svar eller noter. Billetten går gennem {link} - begyndende fra at være 'ny', til at være 'besvaret', når en agent svarer, 'åbn' når kunden svarer og til sidst 'løst', når problemet er løst. Hvis billetten ikke genåbnes, vil den afslutte sin cyklus med den endelige og irreversible 'lukkede' status. Dette system sikrer, at hver kundes problem systematisk spores, behandles og løses.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"For at hjælpe med at styre og distribuere billetter, er det vigtigt at oprette afdelinger. Dette uddelegerer effektivt myndighed og ansvar vedrørende billetterne, for at sikre, at hver billet bliver sendt til det rigtige team eller person.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'En afdeling henviser til en udpeget gruppe i den organisation, der håndterer specifikke billetter eller kundeforespørgsler. Det kan repræsentere forskellige funktionelle områder i en virksomhed som "Kundeservice", "Teknisk support", "Fakturering" eller "Salg" eller det kan repræsentere forskellige sprogfærdigheder eller team færdigheder som "Salg - engelsk", "Salg - tysk" eller "Teknisk - 2. niveau". Dette sikrer, at billetter hurtigt tildeles de rigtige mennesker, som kan løse problemer hurtigere og mere effektivt.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Din LiveAgent konto har allerede en standard afdeling med navnet "Generelt". Du er velkommen til at omdøbe den eller tilføje nye afdelinger nu.',"Connect your support email addresses":"Tilslut dine support-e-mailadresser","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Disse konti gør det lettere at reagere på kundens e-mails. E-mails og svar sendt fra LiveAgent bruger disse konti.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Hver LiveAgent konto har en indbygget e-mail-adresse, der fungerer som en indgående e-mail-konto til indledende test og e-mail videresendelses formål og udgående e-mail-konto til at sende ansøgnings-meddelelser. Vi leverer denne E-boks gratis, men den indeholder nogle begrænsninger - den tillader ikke at sende brugerdefinerede e-mails. Det anbefales at bruge den under den indledende opsætning af din LiveAgent konto og til grundlæggende test, men ikke til kommunikation med dine kunder.","Need help connecting your X accounts?":"Har du brug for hjælp til at forbinde dine X-konti?","List of VoIP providers":"Liste over VoIP-udbydere","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Sørg for at eksperimentere med alle de forskellige funktioner og værktøjer til rådighed. Husk, nøglen til succes med software som dette er at gøre fuld brug af dens kapacitet. Forbliv nysgerrig, innovativ og altid klar til meningsfulde kundeinteraktioner.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Vi er begejstrede for at se, hvordan denne platform vil hjælpe dig med at øge dine kunders interaktioner, forbedre svartider, og forbedre den samlede kundetilfredshed.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Vil du gerne navigere hurtigere og mere effektivt gennem LiveAgent? At gøre dig bekendt med tilgængelige genveje vil helt sikkert fremskynde dine opgaver og forbedre din produktivitet. Besøg vores dedikerede genvejs-side.","Service Level Agreement":"Service Level Agreement","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definere og overvåge præstationsnormer ved at oprette Service Level Agreements (SLA).","Provide excellent customer service":"Yde fremragende kundeservice","We'd love to hear from you":"Vi vil meget gerne høre fra dig","Need support or advice? We're ready to listen.":"Har du brug for support eller rådgivning? Vi er klar til at lytte.","We're looking forward to talking to you on social media.":"Vi glæder os til at tale med dig på sociale medier.","Now, let's create agent accounts for your coworkers and set their roles.":"Lad os nu oprette agentkonti for dine kollegaer og tildele deres roller.","If you are done with email accounts, it's time to have a look at social media channels.":"Hvis du er færdig med e-mail-konti, er det tid til at se på sociale mediekanaler.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Vi er næsten færdige. Bare et sidste skridt! Lad os kigge på kundeportalen, og hvad det tilbyder."};export{I as AI,n as Admins,t as Agents,j as Answered,F as Closed,i as Connect,g as Create,A as Customizations,c as Departments,v as Email,s as Facebook,p as Finish,l as Instagram,e as Manage,V as New,L as Open,r as Owner,b as Phone,C as Postponed,w as Reports,T as Resolved,h as Shortcuts,S as Smile,u as Tags,d as Twitter,o as Viber,a as WhatsApp,D as X,y as YouTube,k as check,H as default,f as next,m as rocket};
+Få flere oplysninger`,"Custom agent roles (paid feature)":"Brugerdefineret agent roller (betalt funktion)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Ud over standardroller, kan du etablere skræddersyede agent roller og give dem specifikke tilladelser, der passer til dine unikke operationelle behov.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nu, hvor vi har styr på medarbejdere og afdelinger, er vi nødt til at etablere nogle kommunikationskanaler.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Tilføjelse af afdelinger til din LiveAgent konto kan øge effektiviteten af din kundesupport proces betydeligt.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Formålet med at skabe afdelinger er at sortere og tildele billetter til de respektive teams eller agenter bedst egnet til at håndtere dem. Dette forbedrer ikke kun effektiviteten og produktiviteten af kundesupport, men sikrer også, at kundeforespørgsler håndteres af dem, der har den rette ekspertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Afdelinger giver også mulighed for strukturerede arbejdsgange. Du kan angive regler og adgangstilladelser for hver afdeling, som hjælper med at opretholde et organiseret arbejdsmiljø.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Desuden kan afdelinger levere vigtige data for analyse og indsigt, give et klart billede af hvilke områder modtager flest forespørgsler eller kræver flere ressourcer til at forbedre kundeservice. Afdelingsstrukturen hjælper også med at levere en mere personlig service, da kunden interagerer med specialister, der er fortrolige med deres specifikke bekymringer eller behov.","Manage departments":"Administrer afdelinger","Need help creating or configuring your departments? Learn more":"Har du brug for hjælp til at oprette eller konfigurere dine afdelinger? Få flere oplysninger","Choose theme":"Vælg tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Lad os starte med at vælge et kundeportal tema. Der er et par muligheder at vælge imellem. Du kan bruge knappen "Preview" til at tjekke dem ud først.',Connect:i,"Connect email accounts to complete this step.":"Forbind e-mail-konti for at fuldføre dette trin.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Lad os begynde med at forbinde dine e-mail-konti til LiveAgent, så du kan modtage e-mails som billetter og nemt reagere på dem.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"To typer af e-mail-konti skal oprettes i LiveAgent, indgående og udgående . Den samme e-mail-konto bruges ofte som både en indgående og udgående konto.","Incoming email accounts":"Indgående e-mail-konti","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Disse konti modtager din kundes e-mails. Hver e-mail, der sendes til disse konti importeres til LiveAgent, og skaber en billet.","Need help connecting your email accounts? Learn more":"Brug for hjælp til at forbinde dine e-mail-konti? Få flere oplysninger","Outgoing email accounts":"Udgående e-mail-konti","Your Built-in Email Account":"Din Indbyggede E-Mail Konto","connect email accounts":"forbind e-mail konti","Your built-in email address is: ":"Din indbyggede e-mail adresse er: ","Feel free to send a test email to this address and see LiveAgent in action!":"Du er velkommen til at sende en test e-mail til denne adresse og se LiveAgent i praksis!","This step requires you to connect any messaging app you prefer.":"Dette trin kræver, at du tilslutter den messaging app, du foretrækker.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Lad os nu introducere et andet vigtigt aspekt af vores værktøj - de forskellige kontakt widgets, som LiveAgent tilbyder for din nemheds skyld.","Connect Messaging apps":"Forbind Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Tilslutning af disse messaging-platforme til LiveAgent giver dig mulighed for at reagere på dine kunder fra en enkelt platform, eliminerer behovet for løbende at skifte mellem forskellige apps eller konti.",WhatsApp:a,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Tilknytning af dine WhatsApp-konti til LiveAgent vil nemt omdanne alle indgående WhatsApp-beskeder til billetter i systemet. Dette gør det muligt for dine agenter nemt og effektivt at reagere på hver kundeforespørgsel, der modtages via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Brug for hjælp til at forbinde dine WhatsApp-konti? Få flere oplysninger",Viber:o,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ved at integrere dine Viber-konti med LiveAgent, bliver alle indgående Viber-beskeder systematisk omdannet til individuelle billetter på platformen. Dette gør det muligt for dine agenter hurtigt og nemt at behandle hver kundehenvendelse modtaget gennem Viber.","Need help connecting your Viber accounts? Learn more":"Har brug for hjælp til at forbinde dine Viber-konti? Få flere oplysninger",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Tilslut din Facebook-forretningsside og omdan alle indlæg, kommentarer og private beskeder, der sendes til den side, til billetter.","Need help connecting your Facebook accounts? Learn more":"Brug for hjælp til at forbinde dine Facebook-konti? Få flere oplysninger",Instagram:l,"Need help connecting your Instagram accounts? Learn more":"Brug for hjælp til at forbinde dine Instagram-konti? Få flere oplysninger",Twitter:d,"Connecting social media account is needed to finalize this step.":"Tilslutning af konto på sociale medier er nødvendig for at færdiggøre dette trin.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Og hvad med at forbinde WhatsApp eller Viber konti? Med LiveAgent, klarer vi det for dig!","Connect your social media accounts":"Forbind dine konti på sociale medier","connect social media":"forbind sociale medier","Integration possibilities with many VoIP providers worldwide":"Integrationsmuligheder med mange VoIP-udbydere på verdensplan","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Hvis din ønskede udbyder ikke er på listen, kan den generelle integrationsmetode altid bruges, men du er velkommen til at sige til! Vi vil gøre vores bedste for at tilføje dem.","Unlimited call recording":"Ubegrænset optagelse af telefonsamtaler","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Med ubegrænset optagelse af telefonsamtaler, kan du opfange hver telefoninteraktion, som giver en værdifuld ressource til kvalitetssikring og løbende agent uddannelse.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Denne funktion giver dig mulighed for at afspille individualiserede hilsner eller informative optagelser til kundeinvolvering. Det giver mulighed for dataindsamling under opkaldet og gør det muligt for opkaldskilder at interagere gennem touch-tone signalering. Opkaldere kan bruge forskellige handlinger ved at trykke på numre, såsom at blive dirigeret til den korrekte agent eller afdeling, eller anmode om en tilbagekaldelse.","Call Devices":"Opkaldsenheder","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Hvis du foretrækker ikke at håndtere opkald via din pc-browser, kan du nemt forbinde en ekstern hardware telefon til LiveAgent. Denne funktion giver dig mulighed for nemt at foretage eller besvare opkald, tilbyder en alternativ metode til styring af telefon-interaktioner, der passer bedst til dig.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"For at give dig ekstra bekvemmelighed tilbyder vi gratis mobile applikationer til både Android og iOS-platforme. Disse apps giver dig mulighed for nemt at administrere dine LiveAgent-telefonopkald, mens du er på farten.","Call queue":"Opkaldskø","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Vores Opkaldskø-funktion sikrer, at ingen opkald forbliver ubesvaret, når alle agenter er optaget. Indgående opkald kommer i en kø og afventer deres tur, indtil den næste tilgængelige agent kan håndtere opkaldet.","Create a call center":"Opret et callcenter","To complete this step, connect your phone number from VoIP.":"For at fuldføre dette trin, skal du tilslutte dit telefonnummer fra VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent tilbyder en integreret call center løsning, der giver dig mulighed for at modtage, besvare og logge telefonopkald som billetter. Så med et par skridt, kan du forvandle din helpdesk til et dynamisk callcenter og derved eliminere behovet for tredjeparts-opkald løsninger.","What we offer?":"Hvad tilbyder vi?","warning icon":"advarselsikon","What do you need?":"Hvad har du brug for?","Connect it with your LiveAgent account":"Forbind den med din LiveAgent konto","Call center":"Call center","Need help setting up your Call center? Learn more":"Har du brug for hjælp til at konfigurere dit Call center? Få flere oplysninger","Chat buttons":"Chat knapper","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Disse kan nemt tilpasses og giver dine kunder mulighed for øjeblikkeligt at indlede en live chat med dine agenter, lige fra din webside. Der er mange typer og foruddefinerede designs til rådighed. Sørg for at tjekke dem ud!","Need help setting up your Chat Buttons? Learn more":"Har du brug for hjælp til at konfigurere dine chatknapper? Få flere oplysninger","Chat invitations":"Chat invitationer","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivt engagere dine kunder ved at sende automatiserede chatinvitationer, baseret på specifikke kriterier, såsom besøgte sider eller tid brugt på en side.","Need help setting up your Chat Invitations? Learn more":"Har du brug for hjælp til at konfigurere dine chatinvitationer? Få flere oplysninger","Contact forms":"Kontaktformer","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Denne widget giver kunderne mulighed for hurtigt at sende deres spørgsmål eller feedback som billetter direkte fra din webside ved blot at klikke på en knap eller udfylde en formular på siden.","Need help setting up your Contact Forms? Learn more":"Har du brug for hjælp til at konfigurere dine kontaktformularer? Få flere oplysninger","Call buttons":"Kalde knapper","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Disse enkle knapper lader dine kunder starte et direkte opkald fra deres webbrowser med en tilgængelig agent fra dit team i LiveAgent.","Need help setting up your Call Buttons? Learn more":"Har du brug for hjælp til opsætning af dine opkaldsknapper? Få flere oplysninger","Video call buttons":"Knapper til videoopkald","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Som navnet antyder, muliggør denne knap ansigt-til-ansigt interaktion, giver kunder og agenter mulighed for en endnu mere personlig forbindelse.","Need help setting up your Video Call Buttons? Learn more":"Har du brug for hjælp til at konfigurere dine Video Call Buttons? Få flere oplysninger","You can finish this step by creating any contact widget.":"Du kan afslutte dette trin ved at oprette enhver kontakt widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Vidste du, at med LiveAgent, er du også i stand til at styre faktiske telefonopkald?","Create contact widgets for your website":"Opret kontaktwidgets til din hjemmeside","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent leverer forskellige kontaktwidgets, der har til formål at forbedre din interaktive kundeservice oplevelse og strømline kommunikation. Hver af disse widgets tilbyder en unik vej til at skabe en forbindelse til kunderne og i sidste ende forbedre deres oplevelse og øge din kundeservice ydeevne.",Create:g,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Allerede bekendt med de grundlæggende elementer i LiveAgent? Lad os gå videre med opsætningen.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nu, hvor du har forstået det grundlæggende, er det tid til at begynde at oprette softwaren.","How does LiveAgent work?":"Hvordan fungerer LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software er et kundeservice værktøj, der hjælper med at styre og strømline interaktioner med kunder på tværs af flere kanaler, såsom e-mail live chat, telefonopkald og sociale medier.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Softwaren sorterer indgående kundeforespørgsler automatisk til billetter og tildeler dem til den relevante afdeling eller agent ved hjælp af foruddefinerede regler. Det har en enkelt, delt indbakke, hvor agenter kan få adgang til og besvare alle kundeforespørgsler. LiveAgent tilbyder også funktioner som automatiseringsregler, SLA, rapporter, analyser og en vidensbase, der hjælper med selvbetjening.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Kort sagt, forbedrer LiveAgent effektiviteten af din kundeservice og sikrer, at al kundekommunikation håndteres rettidigt og organiseret.","LiveAgent in a nutshell":"LiveAgent i nøddeskal","What is a ticket?":"Hvad er en billet?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"En helpdesk-billet er i bund og grund en digital registrering af en kundes anmodning om hjælp eller assistance. Denne billet indeholder alle relevante oplysninger om kundens problem eller forespørgsel, herunder deres kontaktoplysninger, hvad problemet er, og eventuelle interaktioner der har været med kunden om spørgsmålet. Billetten kan stamme fra forskellige kilder, såsom e-mails, telefonopkald, live chats, eller sociale mediebeskeder.",Tags:u,Departments:c,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"En agent er medlem af dit supportteam, der interagerer direkte med dine kunder for at løse deres forespørgsler eller problemer. De er hovedsageligt brugere af LiveAgent software inden for din LiveAgent konto, som har til opgave at besvare kundehenvendelser, der ankommer som billetter.","Let's start":"Lad os komme i gang",rocket:m,Finish:p,"Redo unfinished steps":"Fortryd ufærdige trin",check:k,next:f,"heading icon":"overskriftsikon","Skip this step":"Spring dette trin over","You are all set":"Så er det klaret","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Du har gennemført alle trin i opsætningen af din LiveAgent Helpdesk-software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Hvis du har brug for hjælp eller har forespørgsler, er vores support blot et klik væk. Tøv aldrig med at ","reach out":"kontakte os",Shortcuts:h,"Check out shortcuts":"Tjek genveje","Discover the secrets of LiveAgent":"Se LiveAgents hemmeligheder","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Og for dem, der er ivrige efter at dykke dybere og virkelig mestre LiveAgent, har vi samlet nogle how-to artikler og guider, der dækker en bred vifte af emner. Så begynd bare at udforske.","Improve your LiveAgent skills":"Forbedre dine LiveAgent færdigheder","Direct contacts: ":"Direkte kontakter: ","Don't hesitate to contact us! We are available 24/7.":"Tøv ikke med at kontakte os! Vi er tilgængelige 24/7.",Email:v,"Chat with us":"Chat med os","Message us":"Send os en besked","Contact form":"Kontakt formular","Contact for sales purposes:":"Kontakt til salgsformål:",Phone:b,"(Toll Free in USA & Canada)":"(Ring gratis i USA & Canada)","(European Union & Worldwide)":"(Den Europæiske Union Og På Verdensplan)","Our offices:":"Vores kontorer:","Self-help and system status:":"Selvhjælps- og systemstatus:","Find answers to your questions, day or night.":"Find svar på dine spørgsmål, dag eller nat.","Go to our support portal":"Gå til vores supportportal","Support portal":"Support portal","Looking for answers?":"Leder du efter svar?","Go to status page":"Gå til statussiden","Status page":"Statusside","Check out our service status":"Tjek vores service status","Social networks:":"Sociale netværk:","Connect with us":"Opnå forbindelse med os","Join our community today":"Bliv medlem af vores fællesskab i dag","Join our journey":"Deltag i vores rejse","Let's make memories":"Lad os skabe minder",X:"X","Let's connect":"Lad os oprette forbindelse","Join our tribe, let's grow":"Deltag, lad os vokse",YouTube:y,"Learn & grow on":"Lær & voks på","Discover and thrive":"Opdag og trives","Email templates":"E-mail-skabeloner","Personalize your customer interactions with customizable email templates.":"Tilpas dine kundeinteraktioner med tilpasselige e-mail-skabeloner.","Ticket Filters":"Billetfiltre","Streamline ticket management by using filters to sort and organize your tickets.":"Strømlin billethåndtering ved hjælp af filtre for at sortere og organisere dine billetter.","Agents ranking":"Agenters rangordner","Enable your customers to assess the assistance provided by your support agents.":"Gør det muligt for dine kunder at vurdere hjælpen fra dine supportagenter.","Canned Messages":"Dåsesvar","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Opret foruddefinerede svar på ofte stillede spørgsmål for hurtige og konsistente svar.","Automatic Rules":"Automatiske Regler","Improve efficiency by creating predefined actions and workflows with rules.":"Forbedre effektiviteten ved at skabe foruddefinerede handlinger og arbejdsgange med regler.","Ticket Tags":"Billet Tags","Enhance ticket organization and searchability by creating useful tags.":"Forbedre billet-organisation og søgbarhed, ved at skabe nyttige tags.",Reports:w,"Gain valuable insights into your customer service operations through detailed reports.":"Få værdifuld indsigt i dine kundeserviceydelser gennem detaljerede rapporter.","Domain Parking":"Domæne Parkering","Connect and use your own domain with your LiveAgent account.":"Forbind og brug dit eget domæne med din LiveAgent konto.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Tilpas din LiveAgent i henhold til dine brandingbehov og præferencer","Integrations & Plugins":"Integrationer og Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Udvid funktionaliteten af LiveAgent ved at integrere med forskellige platforme via plugins.","Explore Other Features":"Udforsk Andre Funktioner","Better understand and utilize the full range of features offered by LiveAgent.":"Bedre forstå og udnytte det fulde udvalg af funktioner, der tilbydes af LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"For virkelig at mestre LiveAgent, tjek vores samling af how-to artikler og guider.","Home tab":"Startsidefanen","Open ticket to be solved (if any)":"Åbn billetten, der skal løses (hvis nogen)","Resolve ticket":"Løs sag","Show predefined answers":"Vis foruddefinerede svar","Answer the chat":"Besvar chatten","Answer the chat on background":"Svar på chatten i baggrunden","Open ticket on background":"Åbn billet i baggrunden","Send message":"Send besked","Close ticket tab":"Luk billetfanen","Close ticket window":"Luk billetvinduet","Show canned messages":"Vis dåse beskeder","Cycle through the opened ticket tabs":"Gå igennem de åbnede billetfaner","Previous or next tab":"Forrige eller næste fane","Close active tab":"Luk aktiv tab","Answer ticket":"Svar sag","Canned message":"Slettet meddelelse","Predefined answers":"Foruddefineret svar","Save time with keyboard shortcuts":"Spar tid med tastaturgenveje","Use keyboard shortcuts to enhance your skills and productivity.":"Brug tastaturgenveje til at forbedre dine færdigheder og produktivitet.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Når du holder markøren over visse dele, vil et værktøjstip blive vist, hvis en genvej er tilgængelig.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Afdelinger giver også mulighed for strukturerede arbejdsgange. Du kan angive regler og adgangstilladelser for hver afdeling, som hjælper med at opretholde et organiseret arbejdsmiljø.","Learn more":"Få flere oplysninger",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Forbedre din supportstrategi med AI-drevne løsninger til at strømline og optimere dine arbejdsgange.","Need help configuring your agent accounts?":"Har du brug for hjælp til at konfigurere dine agentkonti?","Need help creating or configuring your departments?":"Har du brug for hjælp til at oprette eller konfigurere dine afdelinger?","Need help connecting your email accounts?":"Har du brug for hjælp til at forbinde dine e-mail-konti?","Need help connecting your WhatsApp accounts?":"Har du brug for hjælp til at forbinde dine WhatsApp-konti?","Need help connecting your Viber accounts?":"Har du brug for hjælp til at forbinde dine Viber-konti?","Need help connecting your Facebook accounts?":"Har du brug for hjælp til at forbinde dine Facebook-konti?","Need help connecting your Instagram accounts?":"Har du brug for hjælp til at forbinde dine Instagram-konti?","Need help setting up your Call center?":"Har du brug for hjælp til at konfigurere dit Call center?","Need help setting up your Chat Buttons?":"Har du brug for hjælp til opsætning af dine chatknapper?","Need help setting up your Chat Invitations?":"Har du brug for hjælp til at konfigurere dine chatinvitationer?","Need help setting up your Contact Forms?":"Har du brug for hjælp til opsætning af dine kontaktformer?","Need help setting up your Call Buttons?":"Har du brug for hjælp til opsætning af dine opkaldsknapper?","Need help setting up your Video Call Buttons?":"Har du brug for hjælp til at konfigurere dine Video Call Knapper?","Create a new department or rename the default one to finish this step.":"Opret en ny afdeling eller omdøb en standard, for at færdiggøre dette trin.",New:"Ny",Open:L,Postponed:C,Answered:j,Resolved:T,Closed:F,"Failed to update step. Please try again later.":"Kunne ikke opdatere trin. Prøv igen senere.",'Changing the view "Getting started" failed.':'Ændring af visningen "Kom i gang" mislykkedes.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Tilslut din X business side og omdanne alle indlæg, kommentarer og private beskeder, der sendes til den pågældende side, til billetter.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent kan integreres med Facebook, Instagram, og X konti og omdanne kommunikation fra disse kanaler til billetter for bedre og lettere forvaltning. At have alle tilgængelige sociale netværk forbundet til LiveAgent giver dig mulighed for at interagere og svare dine kunder fra et enkelt sted i stedet for konstant at skifte mellem dine konti på sociale medier.","Change theme":"Ændre tema","Need help customizing your Customer portal?":"Har du brug for hjælp til at individualisere din kundeportal?","Personalize Customer Portal":"Individualisere Kundeportal","You can also easily customize the color scheme of your customer portal.":"Du kan også nemt tilpasse farvesammensætningen for din kundeportal.","Change colors":"Ændre farver","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Som du måske allerede har bemærket på kundeportalens konfigurationsskærme, er der andre mere avancerede muligheder, som at tilpasse HTML og CSS eller tilføje dine egne tracking scripts til selve kundeportalen.","Create your first article":"Opret din første artikel","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"En anden ting at bemærke er, hvor nemt det er at oprette dine egne artikler i vidensbasen til besøgende i din kundeportal.","Create article":"Opret artikel","Make your Knowledgebase public":"Offentliggør din vidensbase","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Det sidste skridt er at gøre det muligt for vidensbasen at synliggøre dine artikler på din kundeportal.","Enable knowledgebase":"Aktiver vidensbase","Manage knowledgebase":"Administrer vidensbase","Keep up the pace! Create your knowledgebase to finalize this step.":"Hold tempoet! Opret din vidensbase for at færdiggøre dette trin.","Congratulations! You've reached the end.":"Tillykke! Du har nået enden.","Configure Customer Portal":"Konfigurer Kundeportal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Som det sidste skridt, lad os tale om kundeportalen, en platform, hvor dine kunder kan kontakte dig, få oplysninger og løse deres problemer uafhængigt. En velholdt vidensbase kan reducere belastningen på dine agenter betydeligt og forbedre kundernes tilfredshed.","Customer support portal":"Kundesupport portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Lad os nu se på din egen kundeportal her: {link} Det kan tage lidt tid, indtil det også er nyt og flot, men bare rolig, du vil komme dertil til sidst.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Med LiveAgent kan du fuldt ud tilpasse din kundeportal design i henhold til dit mærkes tema og præferencer. Som et eksempel eller inspiration, er du velkommen til at tjekke vores LiveAgent vidensbase tilgængelig på {link}, som kun er bygget af denne funktion.","Getting started progress":"Kom i gang","Do not show Getting started screen after login":"Vis ikke Kom i gang skærmen efter login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Når aktiveret, gå tilbage til din kundeportal {link} og se hvad du har opnået. Godt klaret! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} trin færdige","Learn the basics.":"Lær det grundlæggende.","Show shortcuts":"Vis genveje","Chat button":"Chat knap","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Tilslut din Instagram business side og omdanne alle kommentarer i dine indlæg og konto mentions til billetter. Virksomhedssiden er forpligtet til at være knyttet til en Facebook side.","Connect your X account and transform all posts into tickets based on defined queries.":"Tilslut din X-konto og omdan alle indlæg til billetter, baseret på definerede forespørgsler.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Få et telefonnummer fra en VoIP (Voice over internet protokol) udbyder","Upgrade your helpdesk account to manage your own call center":"Opgrader din helpdesk-konto for at administrere dit eget callcenter",Smile:S,"Contact widgets":"Kontakt widgets","All done":"Færdig","What is a department?":"Hvad er en afdeling?","Who is an agent?":"Hvad er en agent?","various states":"forskellige stater","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Efterhånden som problemet skrider frem mod en løsning, bliver billetten opdateret med nye handlinger, svar eller noter. Billetten går gennem {link} - begyndende fra at være 'ny', til at være 'besvaret', når en agent svarer, 'åbn' når kunden svarer og til sidst 'løst', når problemet er løst. Hvis billetten ikke genåbnes, vil den afslutte sin cyklus med den endelige og irreversible 'lukkede' status. Dette system sikrer, at hver kundes problem systematisk spores, behandles og løses.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"For at hjælpe med at styre og distribuere billetter, er det vigtigt at oprette afdelinger. Dette uddelegerer effektivt myndighed og ansvar vedrørende billetterne, for at sikre, at hver billet bliver sendt til det rigtige team eller person.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'En afdeling henviser til en udpeget gruppe i den organisation, der håndterer specifikke billetter eller kundeforespørgsler. Det kan repræsentere forskellige funktionelle områder i en virksomhed som "Kundeservice", "Teknisk support", "Fakturering" eller "Salg" eller det kan repræsentere forskellige sprogfærdigheder eller team færdigheder som "Salg - engelsk", "Salg - tysk" eller "Teknisk - 2. niveau". Dette sikrer, at billetter hurtigt tildeles de rigtige mennesker, som kan løse problemer hurtigere og mere effektivt.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Din LiveAgent konto har allerede en standard afdeling med navnet "Generelt". Du er velkommen til at omdøbe den eller tilføje nye afdelinger nu.',"Connect your support email addresses":"Tilslut dine support-e-mailadresser","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Disse konti gør det lettere at reagere på kundens e-mails. E-mails og svar sendt fra LiveAgent bruger disse konti.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Hver LiveAgent konto har en indbygget e-mail-adresse, der fungerer som en indgående e-mail-konto til indledende test og e-mail videresendelses formål og udgående e-mail-konto til at sende ansøgnings-meddelelser. Vi leverer denne E-boks gratis, men den indeholder nogle begrænsninger - den tillader ikke at sende brugerdefinerede e-mails. Det anbefales at bruge den under den indledende opsætning af din LiveAgent konto og til grundlæggende test, men ikke til kommunikation med dine kunder.","Need help connecting your X accounts?":"Har du brug for hjælp til at forbinde dine X-konti?","List of VoIP providers":"Liste over VoIP-udbydere","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Sørg for at eksperimentere med alle de forskellige funktioner og værktøjer til rådighed. Husk, nøglen til succes med software som dette er at gøre fuld brug af dens kapacitet. Forbliv nysgerrig, innovativ og altid klar til meningsfulde kundeinteraktioner.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Vi er begejstrede for at se, hvordan denne platform vil hjælpe dig med at øge dine kunders interaktioner, forbedre svartider, og forbedre den samlede kundetilfredshed.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Vil du gerne navigere hurtigere og mere effektivt gennem LiveAgent? At gøre dig bekendt med tilgængelige genveje vil helt sikkert fremskynde dine opgaver og forbedre din produktivitet. Besøg vores dedikerede genvejs-side.","Service Level Agreement":"Service Level Agreement","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definere og overvåge præstationsnormer ved at oprette Service Level Agreements (SLA).","Provide excellent customer service":"Yde fremragende kundeservice","We'd love to hear from you":"Vi vil meget gerne høre fra dig","Need support or advice? We're ready to listen.":"Har du brug for support eller rådgivning? Vi er klar til at lytte.","We're looking forward to talking to you on social media.":"Vi glæder os til at tale med dig på sociale medier.","Now, let's create agent accounts for your coworkers and set their roles.":"Lad os nu oprette agentkonti for dine kollegaer og tildele deres roller.","If you are done with email accounts, it's time to have a look at social media channels.":"Hvis du er færdig med e-mail-konti, er det tid til at se på sociale mediekanaler.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Vi er næsten færdige. Bare et sidste skridt! Lad os kigge på kundeportalen, og hvad det tilbyder.","Change plan":"Ændre plan"};export{I as AI,n as Admins,t as Agents,j as Answered,F as Closed,i as Connect,g as Create,A as Customizations,c as Departments,v as Email,s as Facebook,p as Finish,l as Instagram,e as Manage,V as New,L as Open,r as Owner,b as Phone,C as Postponed,w as Reports,T as Resolved,h as Shortcuts,S as Smile,u as Tags,d as Twitter,o as Viber,a as WhatsApp,D as X,y as YouTube,k as check,H as default,f as next,m as rocket};