@qualityunit/liveagent-help 0.0.25 → 0.0.26

package/dist/assets/sk-SK.js

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-const e="Spravovať",o="Agenti",t="Administrátori",a="Majiteľ",n="Pripojiť",i="WhatsApp",r="Viber",s="Facebook",c="Instagram",l="Twitter",p="Vytvoriť",u="Značky",v="Oddelenia",d="raketa",m="Dokončiť",k="Skontrolovať",h="Pokračovať",y="Skratky",g="E-mail",z="Telefón",S="X",b="YouTube",j="Prehľady",f="Prispôsobenia",N="AI",w="Nový",A="Otvorený",L="Odložený",V="Odpovedaný",P="Vyriešený",C="Zavretý",T="Úsmev",I={"Getting started":"Začíname","Learn the basics":"Naučte sa základy","Add agents":"Pridať agentov","Add departments":"Pridať oddelenia","Connect email accounts":"Pripojiť e-mailové účty","Connect social media":"Pripojiť sociálne siete","Connect messaging apps":"Pripojiť aplikácie na posielanie správ","Create contact widget":"Vytvoriť kontaktný widget","Create call center":"Vyvtoriť centrum volania","Configure customer portal":"Nastaviť zákaznícky portál","Keyboard Shortcuts":"Klávesové skratky","Improve your CX skills":"Zlepšite svoje CX zručnosti","Contact Us":"Kontaktujte nás",Manage:e,"Add agent":"Pridať agenta","Create agent account to complete this step.":"Vytvorte účet agenta, aby ste dokončili tento krok.","Next, let's further explore Departments and their purpose.":"Ďalej sa poďme bližšie pozrieť na oddelenia a ich účel.","Let's start by creating agent accounts for your colleagues and team members.":"Začnime vytvorením účtov agentov pre vašich kolegov a členov tímu.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agenti môžu byť priradení do konkrétnych oddelení na základe ich odbornosti. LiveAgent Vám dokonca umožňuje spravovať ich oprávnenia a role. Napríklad, niektorí agenti môžu len vidieť a odpovedať na tikety, zatiaľ čo iní môžu mať právo spravovať obsah bázy znalostí alebo dokonca iných agentov.","Types of LiveAgent account":"Typy účtu LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Predvolene sú v LiveAgente tri typy účtov agentov. Agent, Administrátor a Majiteľ.",Agents:o,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti môžu prezerať, odpovedať a spravovať tikety, prijímať chaty/hovory, písať a spravovať obsah znalostnej bázy, spravovať kontakty, vytvárať vlastné predpripravené odpovede, spravovať svoj vlastný profil agenta a vidieť svoje vlastné štatistiky.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administrátori, okrem oprávnení rolí agentov, môžu spravovať účty iných agentov a administrátorov (ale nie účet majiteľa), vidieť všetky štatistiky a konfigurovať nastavenia systému.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Okrem oprávnení rôl administrátora môže vlastník spravovať aj fakturáciu a nastavenia platieb účtu LiveAgent.","Manage agents":"Spravovať agentov","Need help configuring your agent accounts? Learn more":"Potrebujete pomoc pri konfigurácii účtov Vašich agentov? Zistiť viac","Custom agent roles (paid feature)":"Vlastné role agentov (platená funkcia)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Okrem predvolených rolí môžete vytvoriť prispôsobené role agentov a priradiť im konkrétne oprávnenia, aby vyhovovali vašim jedinečným prevádzkovým potrebám.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Teraz, keď máme agentov a oddelenia usporiadané, potrebujeme vytvoriť niekoľko komunikačných kanálov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Pridávanie oddelení do vášho účtu LiveAgent môže výrazne zvýšiť efektivitu vášho procesu zákazníckej podpory.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Účelom vytvárania oddelení je triediť a prideľovať tikety príslušným tímom alebo agentom, ktorí sú najvhodnejší na ich spracovanie. To nielenže zlepšuje efektivitu a produktivitu zákazníckej podpory, ale tiež zabezpečuje, že otázky zákazníkov sú spravované tými, ktorí majú správnu odbornosť.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelenia tiež umožňujú štrukturované pracovné postupy. Môžete nastaviť pravidlá a prístupové oprávnenia pre každé oddelenie, čo pomáha udržiavať organizované pracovné prostredie.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Okrem toho môžu oddelenia poskytnúť dôležité údaje pre analytiku a prehľady, čím poskytujú jasný obraz o tom, ktoré oblasti dostávajú najviac dopytov alebo vyžadujú viac zdrojov na zlepšenie zákazníckeho servisu. Štruktúra oddelení tiež pomáha poskytovať osobnejšie služby, keď zákazník komunikuje so špecialistami oboznámenými s ich konkrétnymi obavami alebo potrebami.","Manage departments":"Spravovať oddelenia","Need help creating or configuring your departments? Learn more":"Potrebujete pomoc pri vytváraní alebo konfigurácii oddelení? Zistiť viac","Choose theme":"Vybrať tému",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnime výberom témy zákazníckeho portálu. Je tu niekoľko možností na výber. Môžete si ich najprv pozrieť pomocou tlačidla „Náhľad“.",Connect:n,"Connect email accounts to complete this step.":"Pripojte e-mailové účty, aby ste dokončili tento krok.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnime prepojením vašich e-mailových účtov s LiveAgentom, čo vám umožní prijímať e-maily ako tikety a odpovedať na ne bez problémov.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgent musia byť nastavené dva typy e-mailových účtov, prichádzajúci a odchádzajúci. Ten istý e-mailový účet sa často používa ako prichádzajúci aj odchádzajúci účet.","Incoming email accounts":"Prichádzajúce e-mailové účty","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Tieto účty prijímajú e-maily od Vašich zákazníkov. Každý e-mail poslaný na tieto účty je importovaný do LiveAgent, čím sa vytvorí tiket.","Need help connecting your email accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich e-mailových účtov? Zistiť viac","Outgoing email accounts":"Odchádzajúce e-mailové účty","Your Built-in Email Account":"Váš zabudovaný e-mailový účet","connect email accounts":"pripojiť e-mailové účty","Your built-in email address is: ":"Vaša zabudovaná e-mailová adresa je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Neváhajte poslať testovací e-mail na túto adresu a uvidíte LiveAgent v akcii!","This step requires you to connect any messaging app you prefer.":"Tento krok si vyžaduje, aby ste pripojili akúkoľvek aplikáciu na zasielanie správ, ktorú preferujete.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Teraz predstavíme ďalší podstatný aspekt nášho nástroja - rozmanitý výber kontaktných widgetov, ktoré LiveAgent ponúka pre vaše pohodlie.","Connect Messaging apps":"Pripojiť aplikácie na posielanie správ","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Pripojením týchto komunikačných platforiem k LiveAgent môžete odpovedať svojim zákazníkom z jednej jedinej platformy, čo eliminuje potrebu neustále prepínať medzi rôznymi aplikáciami alebo účtami.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Prepojenie Vašich účtov WhatsApp s LiveAgent bezproblémovo zmení všetky prichádzajúce správy WhatsApp na tikety v systéme. To umožňuje Vašim agentom jednoducho a efektívne reagovať na každú otázku zákazníka prijatú prostredníctvom WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich WhatsApp účtov? Zistiť viac",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Integráciou Vašich Viber účtov s LiveAgentom sú všetky prichádzajúce Viber správy systematicky konvertované na jednotlivé tikety v rámci platformy. To umožňuje Vašim agentom promptne a bez námahy reagovať na každú zákaznícku otázku prijatú prostredníctvom Viber.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoc s pripojením Vašich Viber účtov? Zistiť viac",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pripojte Vašu firemnú stránku na Facebooku a premeňte všetky príspevky, komentáre a súkromné správy odoslané na túto stránku na tikety.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich Facebook účtov? Zistiť viac",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich Instagram účtov? Zistiť viac",Twitter:l,"Connecting social media account is needed to finalize this step.":"Na dokončenie tohto kroku je potrebné pripojiť účet na sociálnej sieti.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"A čo tak pripojiť účty WhatsApp alebo Viber? S LiveAgentom sa o to postaráme!","Connect your social media accounts":"Pripojte svoje účty sociálnych sietí","connect social media":"pripojiť sociálne siete","Integration possibilities with many VoIP providers worldwide":"Možnosti integrácie s mnohými poskytovateľmi VoIP z celého sveta","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Ak Váš požadovaný poskytovateľ nie je na zozname, vždy sa dá použiť všeobecná metóda integrácie, ale neváhajte nás kontaktovať! Urobíme všetko pre to, aby sme ich pridali.","Unlimited call recording":"Neobmedzené nahrávanie hovorov","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"S neobmedzeným nahrávaním hovorov môžete zachytiť každú telefonickú interakciu, čo poskytuje cenný zdroj pre zabezpečenie kvality a neustále školenie a zlepšovanie agentov.","IVR (interactive voice response)":"IVR (interaktívna hlasová odpoveď)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Táto funkcia vám umožňuje prehrávať prispôsobené pozdravy alebo informačné záznamy na zapojenie volajúcich. Poskytuje možnosti zberu údajov počas hovoru a umožňuje volajúcim interagovať prostredníctvom tónového signálu. Volajúci môžu vyvolať rôzne akcie stlačením čísiel, ako je presmerovanie k správnemu agentovi alebo oddeleniu alebo požiadanie o spätné zavolanie.","Call Devices":"Zariadenia na volanie","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Ak neuprednostňujete spracovávanie hovorov cez váš počítačový prehliadač, môžete bezproblémovo prepojiť externý hardvérový telefón s LiveAgent. Táto funkcia Vám umožňuje jednoducho uskutočňovať alebo prijímať hovory, čím ponúka alternatívny spôsob správy telefonických interakcií, ktorý najlepšie vyhovuje vášmu pohodliu.","Mobile apps":"Mobilné aplikácie","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Aby sme Vám poskytli väčšie pohodlie, ponúkame bezplatné mobilné aplikácie pre platformy Android a iOS. Tieto aplikácie Vám umožňujú bez námahy spravovať vaše telefonáty s LiveAgent na cestách.","Call queue":"Rada na volanie","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcia rady volaní zabezpečuje, že žiadne hovory nie sú zmeškané, aj keď sú všetci agenti zaneprázdnení. Prichádzajúce hovory vstupujú do rady a čakajú na svoje poradie, kým ďalší dostupný agent môže prijať hovor.","Create a call center":"Vyvtoriť centrum volania","To complete this step, connect your phone number from VoIP.":"Aby ste dokončili tento krok, pripojte svoje telefónne číslo od VoIP poskytovateľa.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent poskytuje integrované centrum volania, ktoré vám umožňuje prijímať, odpovedať a zaznamenávať telefónne hovory ako tikety. Takže s niekoľkými krokmi môžete premeniť váš helpdesk na dynamické centrum volania, čím eliminujete potrebu riešení tretej strany pre volanie.","What we offer?":"Čo ponúkame?","warning icon":"ikona varovania","What do you need?":"Čo potrebujete?","Connect it with your LiveAgent account":"Pripojte ho k vášmu LiveAgent účtu","Call center":"Centrum volania","Need help setting up your Call center? Learn more":"Potrebujete pomoc pri nastavení vášho centra volania? Zistiť viac","Chat buttons":"Chat tlačidlá","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Tieto sú ľahko prispôsobiteľné a umožňujú Vašim zákazníkom okamžite zahájiť živý chat s Vašimi agentmi priamo z Vašej webovej stránky. Je k dispozícii mnoho typov a preddefinovaných dizajnov. Nezabudnite si ich pozrieť!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoc pri nastavení vašich chatových tlačidiel? Zistiť viac","Chat invitations":"Pozvánky na chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktívne upútajte svojich zákazníkov posielaním automatizovaných pozvánok na chat na základe konkrétnych kritérií, ako sú navštívené stránky alebo čas strávený na stránke.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoc pri nastavení pozvánok na chat? Zistiť viac","Contact forms":"Kontaktné formuláre","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Tento widget umožňuje zákazníkom rýchlo posielať svoje otázky alebo spätnú väzbu ako tikety priamo z vašej webovej stránky jednoducho kliknutím na tlačidlo alebo vyplnením formulára na stránke.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoc pri nastavení Vašich kontaktných formulárov? Zistiť viac","Call buttons":"Volacie tlačidlá","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Tieto jednoduché tlačidlá umožňujú Vašim zákazníkom začať hovor priamo z ich webového prehliadača s dostupným agentom z Vášho tímu v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoc pri nastavení Vašich tlačidiel na volanie? Zistiť viac","Video call buttons":"Tlačidlá videohovoru","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Ako názov naznačuje, toto tlačidlo ponúka príležitosť na osobnú interakciu, čo umožňuje zákazníkom a agentom spojiť sa ešte osobnejšie.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoc s nastavením tlačidiel na video hovory? Zistiť viac","You can finish this step by creating any contact widget.":"Tento krok môžete dokončiť vytvorením akéhokoľvek kontaktného widgetu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Vedeli ste, že s LiveAgent dokážete spravovať aj skutočné telefónne hovory?","Create contact widgets for your website":"Vytvorte kontaktné widgety pre Vašu webovú stránku","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent poskytuje rôzne kontaktné widgety, ktoré sú zamerané na zlepšenie Vašej interaktívnej zákazníckej podpory a zjednodušenie komunikácie. Každý z týchto widgetov ponúka jedinečnú cestu, ako sa spojiť so zákazníkmi, čo v konečnom dôsledku zlepšuje ich skúsenosti a zvyšuje výkon Vašej zákazníckej podpory.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Už ste oboznámení so základmi LiveAgena? Poďme pokračovať v nastavení.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Teraz, keď ste porozumeli základom, je čas začať s nastavovaním softvéru.","How does LiveAgent work?":"Ako funguje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk softvér je nástroj na zákaznícku podporu, ktorý pomáha spravovať a zefektívniť interakcie so zákazníkmi naprieč viacerými kanálmi, ako sú e-mail, live chat, telefonické hovory a sociálne médiá.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Softvér automaticky triedi prichádzajúce zákaznícke požiadavky do tiketov a priraďuje ich k príslušnému oddeleniu alebo agentovi na základe preddefinovaných pravidiel. Poskytuje jednotný, zdieľaný priečinok, kde agenti môžu pristupovať a odpovedať na všetky zákaznícke dotazy. LiveAgent tiež ponúka funkcie ako automatické pravidlá, SLA, prehľady, analytiku a bázu znalostí, ktorá pomáha pri samoobsluhe.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V podstate, LiveAgent zvyšuje efektivitu vašej zákazníckej podpory a zabezpečuje, že všetky komunikácie so zákazníkmi sú vybavované organizovanie a včas.","LiveAgent in a nutshell":"LiveAgent v skratke","What is a ticket?":"Čo je tiket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Helpdeskový tiket je v podstate digitálny záznam o zákazníckej žiadosti o pomoc alebo asistenciu. Tento tiket obsahuje všetky relevantné informácie o probléme alebo otázke zákazníka, vrátane jeho kontaktných údajov, povahy problému a akýchkoľvek interakcií, ktoré boli so zákazníkom ohľadom problému uskutočnené. Tiket môže pochádzať z rôznych zdrojov, ako sú e-maily, telefónne hovory, živé chaty alebo správy na sociálnych sieťach.",Tags:u,Departments:v,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je členom Vášho podporného tímu, ktorý priamo komunikuje s Vašimi zákazníkmi, aby vyriešil ich otázky alebo problémy. Je to v podstate používateľ softvéru LiveAgent vo vašom LiveAgent účte, zodpovedný za odpovedanie na zákaznícke dopyty, ktoré prichádzajú ako tikety.","Let's start":"Začnime",rocket:d,Finish:m,"Redo unfinished steps":"Opakovať nedokončené kroky",check:k,next:h,"heading icon":"ikona nadpisu","Skip this step":"Preskočiť tento krok","You are all set":"Všetko je pripravené","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Úspešne ste dokončili všetky kroky pri nastavovaní Vášho softvéru LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Ak potrebujete pomoc alebo máte otázky, naša podpora je len na jedno kliknutie. Nikdy neváhajte ","reach out":"kontaktovať",Shortcuts:y,"Check out shortcuts":"Pozrite si skratky","Discover the secrets of LiveAgent":"Objavte tajomstvá LiveAgenta","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"A pre tých, ktorí sú nadšení objavovaním hlbších aspektov a skutočným ovládaním LiveAgenta, sme zhromaždili zbierku návodov a článkov pokrývajúcich široké spektrum tém. Tak sa do toho pustite a začnite skúmať.","Improve your LiveAgent skills":"Zlepšite svoje zručnosti v LiveAgente","Direct contacts: ":"Priame kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Neváhajte nás kontaktovať! Sme k dispozícii 24/7.",Email:g,"Chat with us":"Chatujte s nami","Message us":"Kontaktujte nás","Contact form":"Kontaktný formulár","Contact for sales purposes:":"Kontakt pre predajné účely:",Phone:z,"(Toll Free in USA & Canada)":"(Bezplatné číslo v USA a Kanade)","(European Union & Worldwide)":"(Európska únia a svet)","Our offices:":"Naše kancelárie:","Self-help and system status:":"Samopomoc a stav systému:","Find answers to your questions, day or night.":"Nájdite odpovede na Vaše otázky, deň či noc.","Go to our support portal":"Prejdite na náš portál podpory","Support portal":"Portál podpory","Looking for answers?":"Hľadáte odpovede?","Go to status page":"Prejdite na stránku stavu systému","Status page":"Stránka stavu systém","Check out our service status":"Skontrolujte stav našej služby","Social networks:":"Sociálne siete:","Connect with us":"Spojte sa s nami","Join our community today":"Pripojte sa k našej komunite ešte dnes","Join our journey":"Pridajte sa k našej ceste","Let's make memories":"Poďme vytvárať spomienky",X:"X","Let's connect":"Spojme sa","Join our tribe, let's grow":"Pridajte sa k našej komunite, poďme rásť",YouTube:b,"Learn & grow on":"Učte sa a rastite na","Discover and thrive":"Objavte a prosperujte","Email templates":"Šablóny e-mailov","Personalize your customer interactions with customizable email templates.":"Prispôsobte si svoje interakcie so zákazníkmi pomocou prispôsobiteľných emailových šablón.","Ticket Filters":"Filtre tiketov","Streamline ticket management by using filters to sort and organize your tickets.":"Zjednodušte spravovanie tiketov pomocou filtrov na triedenie a organizovanie svojich tiketov.","Agents ranking":"Hodnotenie agentov","Enable your customers to assess the assistance provided by your support agents.":"Dovoľte svojim zákazníkom hodnotiť pomoc poskytnutú Vašimi agentmi podpory.","Canned Messages":"Ťaháky","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Vytvorte vopred pripravené odpovede na často kladené otázky pre rýchle a konzistentné odpovede.","Automatic Rules":"Automatické pravidlá","Improve efficiency by creating predefined actions and workflows with rules.":"Zlepšite efektivitu vytvorením preddefinovaných akcií a pracovných postupov pomocou pravidiel.","Ticket Tags":"Značky tiketu","Enhance ticket organization and searchability by creating useful tags.":"Zlepšite organizáciu a vyhľadávanie tiketov vytvorením užitočných značiek.",Reports:j,"Gain valuable insights into your customer service operations through detailed reports.":"Získajte cenné poznatky o Vašich zákazníckych službách prostredníctvom podrobných prehľadov.","Domain Parking":"Parkovanie domény","Connect and use your own domain with your LiveAgent account.":"Pripojte a používajte vlastnú doménu so svojím účtom LiveAgent.",Customizations:f,"Personalize your LiveAgent according to your branding needs and preferences":"Prispôsobte si svoj LiveAgent podľa potrieb svojej značky a preferencií","Integrations & Plugins":"Integrácie a Pluginy","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozšírte funkčnosť LiveAgenta integráciou s rôznymi platformami prostredníctvom pluginov.","Explore Other Features":"Objavte ďalšie funkcie","Better understand and utilize the full range of features offered by LiveAgent.":"Lepšie porozumejte a využite plný rozsah funkcií, ktoré ponúka LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Aby ste skutočne ovládli LiveAgent, pozrite si našu zbierku návodov a článkov.","Home tab":"Domovská karta","Open ticket to be solved (if any)":"Otvoriť tiket na vyriešenie (ak nejaký existuje)","Resolve ticket":"Vyriešiť tiket","Show predefined answers":"Zobraziť vopred pripravené odpovede","Answer the chat":"Odpovedať na chat","Answer the chat on background":"Odpovedať na chat na pozadí","Open ticket on background":"Otvoriť tiket na pozadí","Send message":"Odoslať správu","Close ticket tab":"Zavrieť kartu tiketu","Close ticket window":"Uzavrieť okno tiketu","Show canned messages":"Zobraziť ťaháky","Cycle through the opened ticket tabs":"Prechádzajte otvorenými kartami tiketov","Previous or next tab":"Predchádzajúca alebo nasledujúca karta","Close active tab":"Zatvoriť aktívnu kartu","Answer ticket":"Odpovedať tiket","Canned message":"Ťahák","Predefined answers":"Vopred pripravená odpoveď","Save time with keyboard shortcuts":"Ušetrite čas klávesovými skratkami","Use keyboard shortcuts to enhance your skills and productivity.":"Použite klávesové skratky na zlepšenie svojich zručností a produktivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Keď prejdete myšou nad určitými prvkami, zobrazí sa popis, ak je k dispozícii klávesová skratka.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelenia tiež umožňujú štrukturované pracovné postupy. Môžete nastaviť pravidlá a prístupové oprávnenia pre každé oddelenie, čo pomáha udržiavať organizované pracovné prostredie.","Learn more":"Zistite viac",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Vylepšite svoju stratégiu podpory s AI riešeniami na zefektívnenie a optimalizáciu Vašich pracovných postupov.","Need help configuring your agent accounts?":"Potrebujete pomoc pri konfigurácii účtov Vašich agentov?","Need help creating or configuring your departments?":"Potrebujete pomoc s vytváraním alebo konfiguráciou oddelení?","Need help connecting your email accounts?":"Potrebujete pomoc s pripojením svojich e-mailových účtov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoc s pripojením Vašich WhatsApp účtov?","Need help connecting your Viber accounts?":"Potrebujete pomoc s pripojením Vašich Viber účtov?","Need help connecting your Facebook accounts?":"Potrebujete pomoc s pripojením Vašich Facebook účtov?","Need help connecting your Instagram accounts?":"Potrebujete pomoc s pripojením Vašich Instagram účtov?","Need help setting up your Call center?":"Potrebujete pomoc s nastavením Vášho call centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoc s nastavením Vašich chatových tlačidiel?","Need help setting up your Chat Invitations?":"Potrebujete pomoc s nastavením Vašich pozvánok na chat?","Need help setting up your Contact Forms?":"Potrebujete pomoc s nastavením Vašich kontaktných formulárov?","Need help setting up your Call Buttons?":"Potrebujete pomoc s nastavením Vašich tlačidiel na volanie?","Need help setting up your Video Call Buttons?":"Potrebujete pomoc s nastavením Vašich tlačidiel na video hovory?","Create a new department or rename the default one to finish this step.":"Vytvorte nové oddelenie alebo premenujte predvolené na dokončenie tohto kroku.",New:w,Open:A,Postponed:L,Answered:V,Resolved:P,Closed:C,"Failed to update step. Please try again later.":"Krok sa nepodarilo aktualizovať. Skúste to znova neskôr.",'Changing the view "Getting started" failed.':"Zmena zobrazenia „Začíname“ zlyhala.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pripojte Vašu biznis stránku na X a premeňte všetky príspevky a komentáre odoslané na túto stránku na tikety.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent môže byť integrovaný s Facebookom, Instagramom a X (Twitter) a transformovať komunikáciu z týchto kanálov na tikety pre lepší a jednoduchší manažment. Pripojenie všetkých dostupných sociálnych sietí s LiveAgentom Vám umožňuje interagovať a odpovedať svojim zákazníkom z jedného miesta, namiesto neustáleho prepínania medzi Vašimi profilmi na sociálnych sieťach.","Change theme":"Zmeniť tému","Need help customizing your Customer portal?":"Potrebujete pomoc s prispôsobením Vášho zákazníckeho portálu?","Personalize Customer Portal":"Prispôsobte zákaznícky portál","You can also easily customize the color scheme of your customer portal.":"Taktiež môžete ľahko prispôsobiť farebnú schému Vášho zákaznického portálu.","Change colors":"Zmeniť farby","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Ako ste si už mohli všimnúť na obrazovkách konfigurácie zákaznického portálu, existujú aj ďalšie pokročilejšie možnosti, ako prispôsobiť HTML a CSS alebo pridať vlastné sledovacie skripty priamo do portálu zákazníka.","Create your first article":"Vytvorte svoj prvý článok","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Ďalšia vec, na ktorú je potrebné upozorniť, je, ako jednoduché je vytvoriť vlastné články znalostnej bázy pre návštevníkov Vášho zákazníckeho portálu.","Create article":"Vytvoriť článok","Make your Knowledgebase public":"Sprístupnite svoj bázu znalostí verejnosti","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Posledným krokom je aktivovať bázu znalostí, aby sa Vaše články zobrazovali na vašom portáli zákazníka.","Enable knowledgebase":"Povoliť bázu znalostí","Manage knowledgebase":"Spravovať bázu znalostí","Keep up the pace! Create your knowledgebase to finalize this step.":"Držte krok! Vytvorte svoju bázu znalostí, aby ste dokončili tento krok.","Congratulations! You've reached the end.":"Gratulujeme! Dosiahli ste koniec.","Configure Customer Portal":"Nastaviť zákaznícky portál","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Ako posledný krok sa porozprávajme o zákaznickom portáli, platforme, kde môžu Vaši zákazníci kontaktovať, získať informácie a samostatne riešiť svoje problémy. Dobre udržiavaná báza znalostí môže výrazne znížiť záťaž na vašich agentov a zlepšiť spokojnosť zákazníkov.","Customer support portal":"Portál zákazníckej podpory","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"A teraz sa pozrime na váš vlastný zákaznícky portál: {link} Môže to chvíľu trvať, kým bude pekný a lesklý, ale nebojte sa, nakoniec sa tam dostanete.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"S LiveAgentom môžete plne prispôsobiť dizajn Vášho zákazníckeho portálu podľa témy a preferencií Vašej značky. Ako príklad alebo inšpiráciu, si neváhajte pozrieť našu bázu znalostí LiveAgent dostupnú na {link}, ktorá je postavená len na tejto funkcii.","Getting started progress":"Pokrom v Začíname","Do not show Getting started screen after login":"Nezobrazovať obrazovku Začíname po prihlásení","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Akonáhle je to povolené, vráťte sa na svoj zákaznícky portál {link} a pozrite sa, čo ste dosiahli. Dobrá práca! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} dokončených krokov","Learn the basics.":"Naučte sa základy.","Show shortcuts":"Zobraziť skratky","Chat button":"Chat tlačidlo","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Pripojte svoju biznis stránku na Instagrame a pretransformujte všetky komentáre vo svojich príspevkoch a zmienky o účte na tikety. Biznis stránku je potrebné prepojiť s Facebookovou stránkou.","Connect your X account and transform all posts into tickets based on defined queries.":"Pripojte svoj účet X a premeňte všetky príspevky na tikkety na základe definovaných dotazov.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Získajte telefónne číslo od poskytovateľa VoIP (hlasové služby cez internet)","Upgrade your helpdesk account to manage your own call center":"Vylepšite svoj helpdesk účet aby ste mohli spravovať vlastné call centrum",Smile:T,"Contact widgets":"Kontaktné widgety","All done":"Hotovo","What is a department?":"Čo je oddelenie?","Who is an agent?":"Kto je agent?","various states":"rôznymi stavmi","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Ako sa tiket blíži k vyriešeniu, je aktualizovaný s novými akciami, odpoveďami alebo poznámkami. Tiket prechádza {link} - začínajuc stavom 'nový', cez stav odpovedaný keď odpovie agent, 'otvorený' keď odpovie zákazník, až do stavu 'vyriešený' keď je problém vyriešený. Ak tiket nebude znova otvorený, ukončí svoj cyklus konečným a nezvratným stavom 'zavretý'. Tento systém zabezpečuje, že každý problém zákazníka je systematicky sledovaný, adresovaný a vyriešený.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Aby sa efektívne spravovali a rozdeľovali tikety, je dôležité vytvoriť oddelenia. Týmto sa účinne deleguje autorita a zodpovednosť týkajúca sa tiketov, čo zabezpečuje, že každý tiket je smerovaný správnemu tímu alebo osobe.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Oddelenie odkazuje na určenú skupinu vrámci organizácie, ktorá spracováva špecifické tikety alebo zákaznícke otázky. Môže reprezentovať rôzne funkčné oblasti v spoločnosti ako "Zákaznícky servis", "Technická podpora", "Fakturácia", "Predaj", alebo rozdielne jazykové schopnosti a zručnosti tímu ako "Predaj - angličtina", "Predaj - nemčina" alebo "Technická podpora - 2. úroveň". Týmto budú tikety rýchlo priradené správnym ľuďom, čo môže problémy vyriešit rýchlejšie a efektívnejšie.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Váš LiveAgent účet už má jedno predvolené oddelenie s názvom "Všeobecné". Neváhajte ho premenovať alebo pridať nové oddelenia.',"Connect your support email addresses":"Pripojte svoje emailové adresy podpory","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Tieto účty slúžia na odpovedanie na e-maily zákazníkov. Odpovede odoslané z LiveAgenta používajú tieto účty.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Každý LiveAgent účet má zabudovanú e-mailovú adresu, ktorá slúži ako prichádzajúci e-mailový účet pre počiatočné testovanie, na preposielanie e-mailov a odchádzajúci e-mailový účet na odosielanie oznámení aplikácie. Túto schránku poskytujeme bezplatne, ale obsahuje určité obmedzenia - neumožňuje odosielať vlastné e-maily. Odporúča sa používať ju počas počiatočného nastavenia Vášho účtu LiveAgent a na základné testovanie, ale nie na komunikáciu s Vašimi klientmi.","Need help connecting your X accounts?":"Potrebujete pomoc s pripojením svojich X účtov?","List of VoIP providers":"Zoznam poskytovateľov VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Uistite sa, že experimentujete so všetkými rôznymi funkciami a nástrojmi, ktoré sú k dispozícii. Pamätajte, že kľúčom k úspechu so softvérom ako je tento je plne využiť jeho možnosti. Buďte zvedaví, inovatívni a vždy pripravení na zmysluplné interakcie so zákazníkmi.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Sme nadšení, že uvidíme, ako Vám táto platforma pomôže zlepšiť vaše interakcie so zákazníkmi, skrátiť čas odpovedí a zvýšiť celkovú spokojnosť zákazníkov.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Chcete sa LiveAgentom navigovať rýchlejšie a efektívnejšie? Zoznámenie sa s dostupnými klávesovými skratkami určite urýchli Vaše úlohy a zvýši Vašu produktivitu. Navštívte našu špeciálnu stránku s klávesovými skratkami.","Service Level Agreement":"Dohoda o úrovni služieb","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definujte a monitorujte výkonnostné štandardy vytvorením dohôd o úrovni služieb (SLA).","Provide excellent customer service":"Poskytujte vynikajúce služby zákazníkom","We'd love to hear from you":"Radi by sme od Vás počuli","Need support or advice? We're ready to listen.":"Potrebujete pomoc alebo radu? Sme pripravení Vás vypočuť.","We're looking forward to talking to you on social media.":"Tešíme sa, že s vami budeme rozprávať na sociálnych sieťach.","Now, let's create agent accounts for your coworkers and set their roles.":"Teraz vytvoríme agentské účty pre Vašich kolegov a nastavíme ich role.","If you are done with email accounts, it's time to have a look at social media channels.":"Ak ste skončili s emailovými účtami, je čas pozrieť sa na kanály sociálnych sietí.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Sme takmer tam. Zostáva len jeden posledný krok! Pozrime sa na zákaznícky portál a na to, čo ponúka."};export{N as AI,t as Admins,o as Agents,V as Answered,C as Closed,n as Connect,p as Create,f as Customizations,v as Departments,g as Email,s as Facebook,m as Finish,c as Instagram,e as Manage,w as New,A as Open,a as Owner,z as Phone,L as Postponed,j as Reports,P as Resolved,y as Shortcuts,T as Smile,u as Tags,l as Twitter,r as Viber,i as WhatsApp,S as X,b as YouTube,k as check,I as default,h as next,d as rocket};
+const e="Spravovať",o="Agenti",t="Administrátori",a="Majiteľ",n="Pripojiť",i="WhatsApp",r="Viber",s="Facebook",c="Instagram",l="Twitter",p="Vytvoriť",u="Značky",v="Oddelenia",d="raketa",m="Dokončiť",k="Skontrolovať",h="Pokračovať",y="Skratky",g="E-mail",z="Telefón",S="X",b="YouTube",j="Prehľady",f="Prispôsobenia",N="AI",w="Nový",A="Otvorený",L="Odložený",V="Odpovedaný",P="Vyriešený",C="Zavretý",T="Úsmev",I={"Getting started":"Začíname","Learn the basics":"Naučte sa základy","Add agents":"Pridať agentov","Add departments":"Pridať oddelenia","Connect email accounts":"Pripojiť e-mailové účty","Connect social media":"Pripojiť sociálne siete","Connect messaging apps":"Pripojiť aplikácie na posielanie správ","Create contact widget":"Vytvoriť kontaktný widget","Create call center":"Vyvtoriť centrum volania","Configure customer portal":"Nastaviť zákaznícky portál","Keyboard Shortcuts":"Klávesové skratky","Improve your CX skills":"Zlepšite svoje CX zručnosti","Contact Us":"Kontaktujte nás",Manage:e,"Add agent":"Pridať agenta","Create agent account to complete this step.":"Vytvorte účet agenta, aby ste dokončili tento krok.","Next, let's further explore Departments and their purpose.":"Ďalej sa poďme bližšie pozrieť na oddelenia a ich účel.","Let's start by creating agent accounts for your colleagues and team members.":"Začnime vytvorením účtov agentov pre vašich kolegov a členov tímu.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agenti môžu byť priradení do konkrétnych oddelení na základe ich odbornosti. LiveAgent Vám dokonca umožňuje spravovať ich oprávnenia a role. Napríklad, niektorí agenti môžu len vidieť a odpovedať na tikety, zatiaľ čo iní môžu mať právo spravovať obsah bázy znalostí alebo dokonca iných agentov.","Types of LiveAgent account":"Typy účtu LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Predvolene sú v LiveAgente tri typy účtov agentov. Agent, Administrátor a Majiteľ.",Agents:o,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti môžu prezerať, odpovedať a spravovať tikety, prijímať chaty/hovory, písať a spravovať obsah znalostnej bázy, spravovať kontakty, vytvárať vlastné predpripravené odpovede, spravovať svoj vlastný profil agenta a vidieť svoje vlastné štatistiky.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administrátori, okrem oprávnení rolí agentov, môžu spravovať účty iných agentov a administrátorov (ale nie účet majiteľa), vidieť všetky štatistiky a konfigurovať nastavenia systému.",Owner:a,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Okrem oprávnení rôl administrátora môže vlastník spravovať aj fakturáciu a nastavenia platieb účtu LiveAgent.","Manage agents":"Spravovať agentov","Need help configuring your agent accounts? Learn more":"Potrebujete pomoc pri konfigurácii účtov Vašich agentov? Zistiť viac","Custom agent roles (paid feature)":"Vlastné role agentov (platená funkcia)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Okrem predvolených rolí môžete vytvoriť prispôsobené role agentov a priradiť im konkrétne oprávnenia, aby vyhovovali vašim jedinečným prevádzkovým potrebám.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Teraz, keď máme agentov a oddelenia usporiadané, potrebujeme vytvoriť niekoľko komunikačných kanálov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Pridávanie oddelení do vášho účtu LiveAgent môže výrazne zvýšiť efektivitu vášho procesu zákazníckej podpory.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Účelom vytvárania oddelení je triediť a prideľovať tikety príslušným tímom alebo agentom, ktorí sú najvhodnejší na ich spracovanie. To nielenže zlepšuje efektivitu a produktivitu zákazníckej podpory, ale tiež zabezpečuje, že otázky zákazníkov sú spravované tými, ktorí majú správnu odbornosť.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelenia tiež umožňujú štrukturované pracovné postupy. Môžete nastaviť pravidlá a prístupové oprávnenia pre každé oddelenie, čo pomáha udržiavať organizované pracovné prostredie.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Okrem toho môžu oddelenia poskytnúť dôležité údaje pre analytiku a prehľady, čím poskytujú jasný obraz o tom, ktoré oblasti dostávajú najviac dopytov alebo vyžadujú viac zdrojov na zlepšenie zákazníckeho servisu. Štruktúra oddelení tiež pomáha poskytovať osobnejšie služby, keď zákazník komunikuje so špecialistami oboznámenými s ich konkrétnymi obavami alebo potrebami.","Manage departments":"Spravovať oddelenia","Need help creating or configuring your departments? Learn more":"Potrebujete pomoc pri vytváraní alebo konfigurácii oddelení? Zistiť viac","Choose theme":"Vybrať tému",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnime výberom témy zákazníckeho portálu. Je tu niekoľko možností na výber. Môžete si ich najprv pozrieť pomocou tlačidla „Náhľad“.",Connect:n,"Connect email accounts to complete this step.":"Pripojte e-mailové účty, aby ste dokončili tento krok.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnime prepojením vašich e-mailových účtov s LiveAgentom, čo vám umožní prijímať e-maily ako tikety a odpovedať na ne bez problémov.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgent musia byť nastavené dva typy e-mailových účtov, prichádzajúci a odchádzajúci. Ten istý e-mailový účet sa často používa ako prichádzajúci aj odchádzajúci účet.","Incoming email accounts":"Prichádzajúce e-mailové účty","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Tieto účty prijímajú e-maily od Vašich zákazníkov. Každý e-mail poslaný na tieto účty je importovaný do LiveAgent, čím sa vytvorí tiket.","Need help connecting your email accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich e-mailových účtov? Zistiť viac","Outgoing email accounts":"Odchádzajúce e-mailové účty","Your Built-in Email Account":"Váš zabudovaný e-mailový účet","connect email accounts":"pripojiť e-mailové účty","Your built-in email address is: ":"Vaša zabudovaná e-mailová adresa je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Neváhajte poslať testovací e-mail na túto adresu a uvidíte LiveAgent v akcii!","This step requires you to connect any messaging app you prefer.":"Tento krok si vyžaduje, aby ste pripojili akúkoľvek aplikáciu na zasielanie správ, ktorú preferujete.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Teraz predstavíme ďalší podstatný aspekt nášho nástroja - rozmanitý výber kontaktných widgetov, ktoré LiveAgent ponúka pre vaše pohodlie.","Connect Messaging apps":"Pripojiť aplikácie na posielanie správ","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Pripojením týchto komunikačných platforiem k LiveAgent môžete odpovedať svojim zákazníkom z jednej jedinej platformy, čo eliminuje potrebu neustále prepínať medzi rôznymi aplikáciami alebo účtami.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Prepojenie Vašich účtov WhatsApp s LiveAgent bezproblémovo zmení všetky prichádzajúce správy WhatsApp na tikety v systéme. To umožňuje Vašim agentom jednoducho a efektívne reagovať na každú otázku zákazníka prijatú prostredníctvom WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich WhatsApp účtov? Zistiť viac",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Integráciou Vašich Viber účtov s LiveAgentom sú všetky prichádzajúce Viber správy systematicky konvertované na jednotlivé tikety v rámci platformy. To umožňuje Vašim agentom promptne a bez námahy reagovať na každú zákaznícku otázku prijatú prostredníctvom Viber.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoc s pripojením Vašich Viber účtov? Zistiť viac",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pripojte Vašu firemnú stránku na Facebooku a premeňte všetky príspevky, komentáre a súkromné správy odoslané na túto stránku na tikety.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich Facebook účtov? Zistiť viac",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoc pri pripojení Vašich Instagram účtov? Zistiť viac",Twitter:l,"Connecting social media account is needed to finalize this step.":"Na dokončenie tohto kroku je potrebné pripojiť účet na sociálnej sieti.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"A čo tak pripojiť účty WhatsApp alebo Viber? S LiveAgentom sa o to postaráme!","Connect your social media accounts":"Pripojte svoje účty sociálnych sietí","connect social media":"pripojiť sociálne siete","Integration possibilities with many VoIP providers worldwide":"Možnosti integrácie s mnohými poskytovateľmi VoIP z celého sveta","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Ak Váš požadovaný poskytovateľ nie je na zozname, vždy sa dá použiť všeobecná metóda integrácie, ale neváhajte nás kontaktovať! Urobíme všetko pre to, aby sme ich pridali.","Unlimited call recording":"Neobmedzené nahrávanie hovorov","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"S neobmedzeným nahrávaním hovorov môžete zachytiť každú telefonickú interakciu, čo poskytuje cenný zdroj pre zabezpečenie kvality a neustále školenie a zlepšovanie agentov.","IVR (interactive voice response)":"IVR (interaktívna hlasová odpoveď)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Táto funkcia vám umožňuje prehrávať prispôsobené pozdravy alebo informačné záznamy na zapojenie volajúcich. Poskytuje možnosti zberu údajov počas hovoru a umožňuje volajúcim interagovať prostredníctvom tónového signálu. Volajúci môžu vyvolať rôzne akcie stlačením čísiel, ako je presmerovanie k správnemu agentovi alebo oddeleniu alebo požiadanie o spätné zavolanie.","Call Devices":"Zariadenia na volanie","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Ak neuprednostňujete spracovávanie hovorov cez váš počítačový prehliadač, môžete bezproblémovo prepojiť externý hardvérový telefón s LiveAgent. Táto funkcia Vám umožňuje jednoducho uskutočňovať alebo prijímať hovory, čím ponúka alternatívny spôsob správy telefonických interakcií, ktorý najlepšie vyhovuje vášmu pohodliu.","Mobile apps":"Mobilné aplikácie","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Aby sme Vám poskytli väčšie pohodlie, ponúkame bezplatné mobilné aplikácie pre platformy Android a iOS. Tieto aplikácie Vám umožňujú bez námahy spravovať vaše telefonáty s LiveAgent na cestách.","Call queue":"Rada na volanie","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcia rady volaní zabezpečuje, že žiadne hovory nie sú zmeškané, aj keď sú všetci agenti zaneprázdnení. Prichádzajúce hovory vstupujú do rady a čakajú na svoje poradie, kým ďalší dostupný agent môže prijať hovor.","Create a call center":"Vyvtoriť centrum volania","To complete this step, connect your phone number from VoIP.":"Aby ste dokončili tento krok, pripojte svoje telefónne číslo od VoIP poskytovateľa.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent poskytuje integrované centrum volania, ktoré vám umožňuje prijímať, odpovedať a zaznamenávať telefónne hovory ako tikety. Takže s niekoľkými krokmi môžete premeniť váš helpdesk na dynamické centrum volania, čím eliminujete potrebu riešení tretej strany pre volanie.","What we offer?":"Čo ponúkame?","warning icon":"ikona varovania","What do you need?":"Čo potrebujete?","Connect it with your LiveAgent account":"Pripojte ho k vášmu LiveAgent účtu","Call center":"Centrum volania","Need help setting up your Call center? Learn more":"Potrebujete pomoc pri nastavení vášho centra volania? Zistiť viac","Chat buttons":"Chat tlačidlá","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Tieto sú ľahko prispôsobiteľné a umožňujú Vašim zákazníkom okamžite zahájiť živý chat s Vašimi agentmi priamo z Vašej webovej stránky. Je k dispozícii mnoho typov a preddefinovaných dizajnov. Nezabudnite si ich pozrieť!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoc pri nastavení vašich chatových tlačidiel? Zistiť viac","Chat invitations":"Pozvánky na chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktívne upútajte svojich zákazníkov posielaním automatizovaných pozvánok na chat na základe konkrétnych kritérií, ako sú navštívené stránky alebo čas strávený na stránke.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoc pri nastavení pozvánok na chat? Zistiť viac","Contact forms":"Kontaktné formuláre","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Tento widget umožňuje zákazníkom rýchlo posielať svoje otázky alebo spätnú väzbu ako tikety priamo z vašej webovej stránky jednoducho kliknutím na tlačidlo alebo vyplnením formulára na stránke.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoc pri nastavení Vašich kontaktných formulárov? Zistiť viac","Call buttons":"Volacie tlačidlá","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Tieto jednoduché tlačidlá umožňujú Vašim zákazníkom začať hovor priamo z ich webového prehliadača s dostupným agentom z Vášho tímu v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoc pri nastavení Vašich tlačidiel na volanie? Zistiť viac","Video call buttons":"Tlačidlá videohovoru","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Ako názov naznačuje, toto tlačidlo ponúka príležitosť na osobnú interakciu, čo umožňuje zákazníkom a agentom spojiť sa ešte osobnejšie.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoc s nastavením tlačidiel na video hovory? Zistiť viac","You can finish this step by creating any contact widget.":"Tento krok môžete dokončiť vytvorením akéhokoľvek kontaktného widgetu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Vedeli ste, že s LiveAgent dokážete spravovať aj skutočné telefónne hovory?","Create contact widgets for your website":"Vytvorte kontaktné widgety pre Vašu webovú stránku","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent poskytuje rôzne kontaktné widgety, ktoré sú zamerané na zlepšenie Vašej interaktívnej zákazníckej podpory a zjednodušenie komunikácie. Každý z týchto widgetov ponúka jedinečnú cestu, ako sa spojiť so zákazníkmi, čo v konečnom dôsledku zlepšuje ich skúsenosti a zvyšuje výkon Vašej zákazníckej podpory.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Už ste oboznámení so základmi LiveAgena? Poďme pokračovať v nastavení.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Teraz, keď ste porozumeli základom, je čas začať s nastavovaním softvéru.","How does LiveAgent work?":"Ako funguje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk softvér je nástroj na zákaznícku podporu, ktorý pomáha spravovať a zefektívniť interakcie so zákazníkmi naprieč viacerými kanálmi, ako sú e-mail, live chat, telefonické hovory a sociálne médiá.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Softvér automaticky triedi prichádzajúce zákaznícke požiadavky do tiketov a priraďuje ich k príslušnému oddeleniu alebo agentovi na základe preddefinovaných pravidiel. Poskytuje jednotný, zdieľaný priečinok, kde agenti môžu pristupovať a odpovedať na všetky zákaznícke dotazy. LiveAgent tiež ponúka funkcie ako automatické pravidlá, SLA, prehľady, analytiku a bázu znalostí, ktorá pomáha pri samoobsluhe.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V podstate, LiveAgent zvyšuje efektivitu vašej zákazníckej podpory a zabezpečuje, že všetky komunikácie so zákazníkmi sú vybavované organizovanie a včas.","LiveAgent in a nutshell":"LiveAgent v skratke","What is a ticket?":"Čo je tiket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Helpdeskový tiket je v podstate digitálny záznam o zákazníckej žiadosti o pomoc alebo asistenciu. Tento tiket obsahuje všetky relevantné informácie o probléme alebo otázke zákazníka, vrátane jeho kontaktných údajov, povahy problému a akýchkoľvek interakcií, ktoré boli so zákazníkom ohľadom problému uskutočnené. Tiket môže pochádzať z rôznych zdrojov, ako sú e-maily, telefónne hovory, živé chaty alebo správy na sociálnych sieťach.",Tags:u,Departments:v,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je členom Vášho podporného tímu, ktorý priamo komunikuje s Vašimi zákazníkmi, aby vyriešil ich otázky alebo problémy. Je to v podstate používateľ softvéru LiveAgent vo vašom LiveAgent účte, zodpovedný za odpovedanie na zákaznícke dopyty, ktoré prichádzajú ako tikety.","Let's start":"Začnime",rocket:d,Finish:m,"Redo unfinished steps":"Opakovať nedokončené kroky",check:k,next:h,"heading icon":"ikona nadpisu","Skip this step":"Preskočiť tento krok","You are all set":"Všetko je pripravené","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Úspešne ste dokončili všetky kroky pri nastavovaní Vášho softvéru LiveAgent.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Ak potrebujete pomoc alebo máte otázky, naša podpora je len na jedno kliknutie. Nikdy neváhajte ","reach out":"kontaktovať",Shortcuts:y,"Check out shortcuts":"Pozrite si skratky","Discover the secrets of LiveAgent":"Objavte tajomstvá LiveAgenta","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"A pre tých, ktorí sú nadšení objavovaním hlbších aspektov a skutočným ovládaním LiveAgenta, sme zhromaždili zbierku návodov a článkov pokrývajúcich široké spektrum tém. Tak sa do toho pustite a začnite skúmať.","Improve your LiveAgent skills":"Zlepšite svoje zručnosti v LiveAgente","Direct contacts: ":"Priame kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Neváhajte nás kontaktovať! Sme k dispozícii 24/7.",Email:g,"Chat with us":"Chatujte s nami","Message us":"Kontaktujte nás","Contact form":"Kontaktný formulár","Contact for sales purposes:":"Kontakt pre predajné účely:",Phone:z,"(Toll Free in USA & Canada)":"(Bezplatné číslo v USA a Kanade)","(European Union & Worldwide)":"(Európska únia a svet)","Our offices:":"Naše kancelárie:","Self-help and system status:":"Samopomoc a stav systému:","Find answers to your questions, day or night.":"Nájdite odpovede na Vaše otázky, deň či noc.","Go to our support portal":"Prejdite na náš portál podpory","Support portal":"Portál podpory","Looking for answers?":"Hľadáte odpovede?","Go to status page":"Prejdite na stránku stavu systému","Status page":"Stránka stavu systém","Check out our service status":"Skontrolujte stav našej služby","Social networks:":"Sociálne siete:","Connect with us":"Spojte sa s nami","Join our community today":"Pripojte sa k našej komunite ešte dnes","Join our journey":"Pridajte sa k našej ceste","Let's make memories":"Poďme vytvárať spomienky",X:"X","Let's connect":"Spojme sa","Join our tribe, let's grow":"Pridajte sa k našej komunite, poďme rásť",YouTube:b,"Learn & grow on":"Učte sa a rastite na","Discover and thrive":"Objavte a prosperujte","Email templates":"Šablóny e-mailov","Personalize your customer interactions with customizable email templates.":"Prispôsobte si svoje interakcie so zákazníkmi pomocou prispôsobiteľných emailových šablón.","Ticket Filters":"Filtre tiketov","Streamline ticket management by using filters to sort and organize your tickets.":"Zjednodušte spravovanie tiketov pomocou filtrov na triedenie a organizovanie svojich tiketov.","Agents ranking":"Hodnotenie agentov","Enable your customers to assess the assistance provided by your support agents.":"Dovoľte svojim zákazníkom hodnotiť pomoc poskytnutú Vašimi agentmi podpory.","Canned Messages":"Ťaháky","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Vytvorte vopred pripravené odpovede na často kladené otázky pre rýchle a konzistentné odpovede.","Automatic Rules":"Automatické pravidlá","Improve efficiency by creating predefined actions and workflows with rules.":"Zlepšite efektivitu vytvorením preddefinovaných akcií a pracovných postupov pomocou pravidiel.","Ticket Tags":"Značky tiketu","Enhance ticket organization and searchability by creating useful tags.":"Zlepšite organizáciu a vyhľadávanie tiketov vytvorením užitočných značiek.",Reports:j,"Gain valuable insights into your customer service operations through detailed reports.":"Získajte cenné poznatky o Vašich zákazníckych službách prostredníctvom podrobných prehľadov.","Domain Parking":"Parkovanie domény","Connect and use your own domain with your LiveAgent account.":"Pripojte a používajte vlastnú doménu so svojím účtom LiveAgent.",Customizations:f,"Personalize your LiveAgent according to your branding needs and preferences":"Prispôsobte si svoj LiveAgent podľa potrieb svojej značky a preferencií","Integrations & Plugins":"Integrácie a Pluginy","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozšírte funkčnosť LiveAgenta integráciou s rôznymi platformami prostredníctvom pluginov.","Explore Other Features":"Objavte ďalšie funkcie","Better understand and utilize the full range of features offered by LiveAgent.":"Lepšie porozumejte a využite plný rozsah funkcií, ktoré ponúka LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Aby ste skutočne ovládli LiveAgent, pozrite si našu zbierku návodov a článkov.","Home tab":"Domovská karta","Open ticket to be solved (if any)":"Otvoriť tiket na vyriešenie (ak nejaký existuje)","Resolve ticket":"Vyriešiť tiket","Show predefined answers":"Zobraziť vopred pripravené odpovede","Answer the chat":"Odpovedať na chat","Answer the chat on background":"Odpovedať na chat na pozadí","Open ticket on background":"Otvoriť tiket na pozadí","Send message":"Odoslať správu","Close ticket tab":"Zavrieť kartu tiketu","Close ticket window":"Uzavrieť okno tiketu","Show canned messages":"Zobraziť ťaháky","Cycle through the opened ticket tabs":"Prechádzajte otvorenými kartami tiketov","Previous or next tab":"Predchádzajúca alebo nasledujúca karta","Close active tab":"Zatvoriť aktívnu kartu","Answer ticket":"Odpovedať tiket","Canned message":"Ťahák","Predefined answers":"Vopred pripravená odpoveď","Save time with keyboard shortcuts":"Ušetrite čas klávesovými skratkami","Use keyboard shortcuts to enhance your skills and productivity.":"Použite klávesové skratky na zlepšenie svojich zručností a produktivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Keď prejdete myšou nad určitými prvkami, zobrazí sa popis, ak je k dispozícii klávesová skratka.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelenia tiež umožňujú štrukturované pracovné postupy. Môžete nastaviť pravidlá a prístupové oprávnenia pre každé oddelenie, čo pomáha udržiavať organizované pracovné prostredie.","Learn more":"Zistite viac",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Vylepšite svoju stratégiu podpory s AI riešeniami na zefektívnenie a optimalizáciu Vašich pracovných postupov.","Need help configuring your agent accounts?":"Potrebujete pomoc pri konfigurácii účtov Vašich agentov?","Need help creating or configuring your departments?":"Potrebujete pomoc s vytváraním alebo konfiguráciou oddelení?","Need help connecting your email accounts?":"Potrebujete pomoc s pripojením svojich e-mailových účtov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoc s pripojením Vašich WhatsApp účtov?","Need help connecting your Viber accounts?":"Potrebujete pomoc s pripojením Vašich Viber účtov?","Need help connecting your Facebook accounts?":"Potrebujete pomoc s pripojením Vašich Facebook účtov?","Need help connecting your Instagram accounts?":"Potrebujete pomoc s pripojením Vašich Instagram účtov?","Need help setting up your Call center?":"Potrebujete pomoc s nastavením Vášho call centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoc s nastavením Vašich chatových tlačidiel?","Need help setting up your Chat Invitations?":"Potrebujete pomoc s nastavením Vašich pozvánok na chat?","Need help setting up your Contact Forms?":"Potrebujete pomoc s nastavením Vašich kontaktných formulárov?","Need help setting up your Call Buttons?":"Potrebujete pomoc s nastavením Vašich tlačidiel na volanie?","Need help setting up your Video Call Buttons?":"Potrebujete pomoc s nastavením Vašich tlačidiel na video hovory?","Create a new department or rename the default one to finish this step.":"Vytvorte nové oddelenie alebo premenujte predvolené na dokončenie tohto kroku.",New:w,Open:A,Postponed:L,Answered:V,Resolved:P,Closed:C,"Failed to update step. Please try again later.":"Krok sa nepodarilo aktualizovať. Skúste to znova neskôr.",'Changing the view "Getting started" failed.':"Zmena zobrazenia „Začíname“ zlyhala.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Pripojte Vašu biznis stránku na X a premeňte všetky príspevky a komentáre odoslané na túto stránku na tikety.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent môže byť integrovaný s Facebookom, Instagramom a X (Twitter) a transformovať komunikáciu z týchto kanálov na tikety pre lepší a jednoduchší manažment. Pripojenie všetkých dostupných sociálnych sietí s LiveAgentom Vám umožňuje interagovať a odpovedať svojim zákazníkom z jedného miesta, namiesto neustáleho prepínania medzi Vašimi profilmi na sociálnych sieťach.","Change theme":"Zmeniť tému","Need help customizing your Customer portal?":"Potrebujete pomoc s prispôsobením Vášho zákazníckeho portálu?","Personalize Customer Portal":"Prispôsobte zákaznícky portál","You can also easily customize the color scheme of your customer portal.":"Taktiež môžete ľahko prispôsobiť farebnú schému Vášho zákaznického portálu.","Change colors":"Zmeniť farby","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Ako ste si už mohli všimnúť na obrazovkách konfigurácie zákaznického portálu, existujú aj ďalšie pokročilejšie možnosti, ako prispôsobiť HTML a CSS alebo pridať vlastné sledovacie skripty priamo do portálu zákazníka.","Create your first article":"Vytvorte svoj prvý článok","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Ďalšia vec, na ktorú je potrebné upozorniť, je, ako jednoduché je vytvoriť vlastné články znalostnej bázy pre návštevníkov Vášho zákazníckeho portálu.","Create article":"Vytvoriť článok","Make your Knowledgebase public":"Sprístupnite svoj bázu znalostí verejnosti","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Posledným krokom je aktivovať bázu znalostí, aby sa Vaše články zobrazovali na vašom portáli zákazníka.","Enable knowledgebase":"Povoliť bázu znalostí","Manage knowledgebase":"Spravovať bázu znalostí","Keep up the pace! Create your knowledgebase to finalize this step.":"Držte krok! Vytvorte svoju bázu znalostí, aby ste dokončili tento krok.","Congratulations! You've reached the end.":"Gratulujeme! Dosiahli ste koniec.","Configure Customer Portal":"Nastaviť zákaznícky portál","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Ako posledný krok sa porozprávajme o zákaznickom portáli, platforme, kde môžu Vaši zákazníci kontaktovať, získať informácie a samostatne riešiť svoje problémy. Dobre udržiavaná báza znalostí môže výrazne znížiť záťaž na vašich agentov a zlepšiť spokojnosť zákazníkov.","Customer support portal":"Portál zákazníckej podpory","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"A teraz sa pozrime na váš vlastný zákaznícky portál: {link} Môže to chvíľu trvať, kým bude pekný a lesklý, ale nebojte sa, nakoniec sa tam dostanete.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"S LiveAgentom môžete plne prispôsobiť dizajn Vášho zákazníckeho portálu podľa témy a preferencií Vašej značky. Ako príklad alebo inšpiráciu, si neváhajte pozrieť našu bázu znalostí LiveAgent dostupnú na {link}, ktorá je postavená len na tejto funkcii.","Getting started progress":"Pokrom v Začíname","Do not show Getting started screen after login":"Nezobrazovať obrazovku Začíname po prihlásení","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Akonáhle je to povolené, vráťte sa na svoj zákaznícky portál {link} a pozrite sa, čo ste dosiahli. Dobrá práca! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} dokončených krokov","Learn the basics.":"Naučte sa základy.","Show shortcuts":"Zobraziť skratky","Chat button":"Chat tlačidlo","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Pripojte svoju biznis stránku na Instagrame a pretransformujte všetky komentáre vo svojich príspevkoch a zmienky o účte na tikety. Biznis stránku je potrebné prepojiť s Facebookovou stránkou.","Connect your X account and transform all posts into tickets based on defined queries.":"Pripojte svoj účet X a premeňte všetky príspevky na tikkety na základe definovaných dotazov.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Získajte telefónne číslo od poskytovateľa VoIP (hlasové služby cez internet)","Upgrade your helpdesk account to manage your own call center":"Vylepšite svoj helpdesk účet aby ste mohli spravovať vlastné call centrum",Smile:T,"Contact widgets":"Kontaktné widgety","All done":"Hotovo","What is a department?":"Čo je oddelenie?","Who is an agent?":"Kto je agent?","various states":"rôznymi stavmi","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Ako sa tiket blíži k vyriešeniu, je aktualizovaný s novými akciami, odpoveďami alebo poznámkami. Tiket prechádza {link} - začínajuc stavom 'nový', cez stav odpovedaný keď odpovie agent, 'otvorený' keď odpovie zákazník, až do stavu 'vyriešený' keď je problém vyriešený. Ak tiket nebude znova otvorený, ukončí svoj cyklus konečným a nezvratným stavom 'zavretý'. Tento systém zabezpečuje, že každý problém zákazníka je systematicky sledovaný, adresovaný a vyriešený.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Aby sa efektívne spravovali a rozdeľovali tikety, je dôležité vytvoriť oddelenia. Týmto sa účinne deleguje autorita a zodpovednosť týkajúca sa tiketov, čo zabezpečuje, že každý tiket je smerovaný správnemu tímu alebo osobe.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Oddelenie odkazuje na určenú skupinu vrámci organizácie, ktorá spracováva špecifické tikety alebo zákaznícke otázky. Môže reprezentovať rôzne funkčné oblasti v spoločnosti ako "Zákaznícky servis", "Technická podpora", "Fakturácia", "Predaj", alebo rozdielne jazykové schopnosti a zručnosti tímu ako "Predaj - angličtina", "Predaj - nemčina" alebo "Technická podpora - 2. úroveň". Týmto budú tikety rýchlo priradené správnym ľuďom, čo môže problémy vyriešit rýchlejšie a efektívnejšie.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Váš LiveAgent účet už má jedno predvolené oddelenie s názvom "Všeobecné". Neváhajte ho premenovať alebo pridať nové oddelenia.',"Connect your support email addresses":"Pripojte svoje emailové adresy podpory","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Tieto účty slúžia na odpovedanie na e-maily zákazníkov. Odpovede odoslané z LiveAgenta používajú tieto účty.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Každý LiveAgent účet má zabudovanú e-mailovú adresu, ktorá slúži ako prichádzajúci e-mailový účet pre počiatočné testovanie, na preposielanie e-mailov a odchádzajúci e-mailový účet na odosielanie oznámení aplikácie. Túto schránku poskytujeme bezplatne, ale obsahuje určité obmedzenia - neumožňuje odosielať vlastné e-maily. Odporúča sa používať ju počas počiatočného nastavenia Vášho účtu LiveAgent a na základné testovanie, ale nie na komunikáciu s Vašimi klientmi.","Need help connecting your X accounts?":"Potrebujete pomoc s pripojením svojich X účtov?","List of VoIP providers":"Zoznam poskytovateľov VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Uistite sa, že experimentujete so všetkými rôznymi funkciami a nástrojmi, ktoré sú k dispozícii. Pamätajte, že kľúčom k úspechu so softvérom ako je tento je plne využiť jeho možnosti. Buďte zvedaví, inovatívni a vždy pripravení na zmysluplné interakcie so zákazníkmi.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Sme nadšení, že uvidíme, ako Vám táto platforma pomôže zlepšiť vaše interakcie so zákazníkmi, skrátiť čas odpovedí a zvýšiť celkovú spokojnosť zákazníkov.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Chcete sa LiveAgentom navigovať rýchlejšie a efektívnejšie? Zoznámenie sa s dostupnými klávesovými skratkami určite urýchli Vaše úlohy a zvýši Vašu produktivitu. Navštívte našu špeciálnu stránku s klávesovými skratkami.","Service Level Agreement":"Dohoda o úrovni služieb","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definujte a monitorujte výkonnostné štandardy vytvorením dohôd o úrovni služieb (SLA).","Provide excellent customer service":"Poskytujte vynikajúce služby zákazníkom","We'd love to hear from you":"Radi by sme od Vás počuli","Need support or advice? We're ready to listen.":"Potrebujete pomoc alebo radu? Sme pripravení Vás vypočuť.","We're looking forward to talking to you on social media.":"Tešíme sa, že s vami budeme rozprávať na sociálnych sieťach.","Now, let's create agent accounts for your coworkers and set their roles.":"Teraz vytvoríme agentské účty pre Vašich kolegov a nastavíme ich role.","If you are done with email accounts, it's time to have a look at social media channels.":"Ak ste skončili s emailovými účtami, je čas pozrieť sa na kanály sociálnych sietí.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Sme takmer tam. Zostáva len jeden posledný krok! Pozrime sa na zákaznícky portál a na to, čo ponúka.","Change plan":"Zmena plánu"};export{N as AI,t as Admins,o as Agents,V as Answered,C as Closed,n as Connect,p as Create,f as Customizations,v as Departments,g as Email,s as Facebook,m as Finish,c as Instagram,e as Manage,w as New,A as Open,a as Owner,z as Phone,L as Postponed,j as Reports,P as Resolved,y as Shortcuts,T as Smile,u as Tags,l as Twitter,r as Viber,i as WhatsApp,S as X,b as YouTube,k as check,I as default,h as next,d as rocket};

package/dist/assets/sl-SI.js

@@ -1 +1 @@
-const e="Upravljanje",a="Zastopniki",o="Administratorji",t="Lastnik",i="Poveži",n="WhatsApp",r="Viber",s="Facebook",l="Instagram",v="Twitter",p="Ustvari",u="Oznake",d="Oddelki",c="raketa",m="Dokončaj",k="označi",g="naprej",j="Bližnjice",h="E-pošta",z="Telefon",V="X",b="YouTube",f="Poročila",y="Prilagoditve",I="UI",w="Novo",A="Odprto",L="Preložena",P="Odgovoril",C="Rešen",T="Zaprto",N="Nasmeh",S={"Getting started":"Začetek","Learn the basics":"Naučite se osnov","Add agents":"Dodaj agente","Add departments":"Dodaj oddelke","Connect email accounts":"Povežite e-poštne račune","Connect social media":"Povežite družabna omrežja","Connect messaging apps":"Povežite aplikacije za sporočanje","Create contact widget":"Ustvarite gradnik za stik","Create call center":"Ustvari klicni center","Configure customer portal":"Konfigurirajte portal stranke","Keyboard Shortcuts":"Bližnjice na tipkovnici","Improve your CX skills":"Izboljšajte svoje CX veščine","Contact Us":"Kontaktirajte nas",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Ustvari uporabniški račun agenta, da dokončate ta korak.","Next, let's further explore Departments and their purpose.":"Nato podrobneje raziščimo Oddelke in njihov namen.","Let's start by creating agent accounts for your colleagues and team members.":"Začnimo z ustvarjanjem računov za agente za vaše sodelavce in člane ekipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Račune agentov je mogoče dodeliti tudi določenim oddelkom glede na njihovo področje strokovnega znanja, programska oprema LiveAgent pa vam omogoča celo upravljanje njihovih dovoljenj in vlog. Nekateri agenti si lahko na primer le ogledajo in odgovorijo na zahteve, drugi pa imajo pooblastilo za upravljanje vsebine baze znanja ali celo drugih agentov.","Types of LiveAgent account":"Vrste LiveAgent računa","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Privzeto sta v LiveAgentu tri vrste uporabniških računov. Agent, Admin in Lastnik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti si lahko ogledajo, odgovarjajo in upravljajo zahtevke, sprejemajo klepete/klice v živo, pišejo in upravljajo vsebino baze znanja, upravljajo stike, ustvarjajo lastna pripravljena sporočila in vnaprej določene odgovore, upravljajo svoje profile agentov in si ogledajo lastna poročila agentov.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Skrbniki lahko poleg dovoljenj vloge agenta upravljajo račune drugih agentov in skrbnikov (vendar ne lastnikovega računa), vidijo vsa poročila in konfigurirajo sistemske nastavitve.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poleg dovoljenj skrbniške vloge lahko lastnik upravlja tudi zaračunavanje in plačilne nastavitve računa LiveAgent.","Manage agents":"Upravljajte z agenti","Need help configuring your agent accounts? Learn more":"Potrebujete pomoč pri konfiguraciji računov agentov? Več o tem","Custom agent roles (paid feature)":"Vloge agentov po meri (plačljiva funkcija)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Poleg privzetih vlog lahko vzpostavite prilagojene vloge agentov in jim dodelite posebna dovoljenja, ki ustrezajo vašim edinstvenim operativnim potrebam.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Zdaj, ko imamo Agente in Oddelke urejene, moramo vzpostaviti nekaj komunikacijskih kanalov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodajanje oddelkov v vaš račun LiveAgent lahko bistveno izboljša učinkovitost vašega procesa podpore strankam.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Namen ustvarjanja oddelkov je razvrstiti in dodeliti zahtevke ustreznim ekipam ali agentom, ki so najprimernejši za njihovo obravnavo. To ne izboljša samo učinkovitosti in produktivnosti podpore strankam, ampak tudi zagotavlja, da poizvedbe strank upravljajo tisti z ustreznim strokovnim znanjem.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Poleg tega lahko oddelki zagotovijo bistvene podatke za analitiko in vpoglede, kar daje jasno sliko o tem, katera področja prejemajo največ poizvedb ali potrebujejo več sredstev za izboljšanje storitev za stranke. Struktura oddelka pomaga tudi pri zagotavljanju bolj prilagojenih storitev, saj stranka sodeluje s strokovnjaki, ki so seznanjeni z njihovimi posebnimi težavami ali potrebami.","Manage departments":"Upravljanje oddelkov","Need help creating or configuring your departments? Learn more":"Potrebujete pomoč pri ustvarjanju ali konfiguraciji vaših oddelkov? Več o tem","Choose theme":"Izberi temo",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnimo z izbiro teme portala za stranke. Na voljo je nekaj možnosti. Najprej si jih lahko ogledate s klikom na gumb »Predogled«.",Connect:i,"Connect email accounts to complete this step.":"Povežite e-poštne račune, da dokončate ta korak.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnimo s povezovanjem vaših e-poštnih računov z LiveAgent, kar vam omogoča, da prejemate e-pošto v obliki zahtevkov in nanje odgovarjate brez težav.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgentu morata biti nastavljeni dve vrsti e-poštnih računov, dohodni in odhodni. Isti e-poštni račun se pogosto uporablja kot dohodni in odhodni račun.","Incoming email accounts":"Dohodni e-poštni računi","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ti računi prejemajo e-pošto vaših strank. Vsako e-poštno sporočilo, poslano na te račune, se uvozi v LiveAgent, pri čemer se ustvari zahtevek.","Need help connecting your email accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših e-poštnih računov? Več o tem","Outgoing email accounts":"Odhodni e-poštni računi","Your Built-in Email Account":"Vaš Vgrajen E-poštni Račun","connect email accounts":"povežite e-poštne račune","Your built-in email address is: ":"Vaš vgrajen e-poštni naslov je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Brezplačno pošljite testni e-mail na ta e-poštni naslov in si oglejte LiveAgent v akciji!","This step requires you to connect any messaging app you prefer.":"Ta korak zahteva, da povežete katero koli aplikacijo za sporočanje, ki jo želite.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Zdaj predstavimo še eno bistveno lastnost našega orodja - raznovrstni nabor stikov za stike, ki jih LiveAgent ponuja za vaše udobje.","Connect Messaging apps":"Povežite aplikacije za sporočanje","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Povezovanje teh platform za sporočanje z LiveAgent vam omogoča, da svojim strankam odgovorite z ene same platforme, s čimer odpravite potrebo po nenehnem preklapljanju med različnimi aplikacijami ali računi.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Če povežete svoje račune WhatsApp z LiveAgentom, boste vsa dohodna sporočila WhatsApp nemoteno spremenili v zahtevke znotraj sistema. To omogoča vašim agentom, da enostavno in učinkovito odgovorijo na vsako poizvedbo stranke, prejeto prek WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših računov WhatsApp? Več o tem",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Z integracijo vaših Viber računov z LiveAgent, so vsa vhodna sporočila Viber sistematično pretvorjena v posamezne zahtevke znotraj platforme. To omogoča vašim agentom, da hitro in brez težav obravnavajo vsak vprašanja kupcev, prejeta prek Vibra.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Viber računov? Več o tem",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo Facebook poslovno stran in preoblikujte vse objave, komentarje in zasebna sporočila, poslana na to stran, v zahtevke.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoč pri povezovanju svojih Facebook računov? Več o tem",Instagram:l,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Instagram računov? Več o tem",Twitter:v,"Connecting social media account is needed to finalize this step.":"Povezovanje družabnih medijev je potrebno za dokončanje tega koraka.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"In kako povezovanje WhatsApp ali Viber računov? Z LiveAgentom ste pokriti!","Connect your social media accounts":"Povežite svoje račune na družbenih omrežjih","connect social media":"povežite družabna omrežja","Integration possibilities with many VoIP providers worldwide":"Možnosti integracije z mnogimi ponudniki VoIP po vsem svetu","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Če vašega želenega ponudnika ni na seznamu, lahko vedno uporabite splošni način integracije, vendar nam to sporočite! Potrudili se bomo, da jih dodamo.","Unlimited call recording":"Neomejeno snemanje klicev","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Z neomejenimi posnetki klicev lahko zajamete vsak telefonski pogovor, kar predstavlja dragocen vir za zagotavljanje kakovosti in nadaljnje usposabljanje agentov.","IVR (interactive voice response)":"IVR (interaktivni glasovni odziv)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcija vam omogoča predvajanje prilagojenih pozdravov ali informativnih posnetkov, da pritegnete klicatelje. Zagotavlja možnosti za zbiranje podatkov med interakcijo med klicem in omogoča klicateljem interakcijo s tonskim signaliziranjem. Klicatelji lahko s pritiskom na številke sprožijo različna dejanja, na primer preusmeritev k pravemu agentu ali oddelku ali zahtevanje povratnega klica.","Call Devices":"Naprave za klicanje","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Če klicev raje ne obravnavate prek brskalnika v računalniku, lahko brezhibno povežete zunanji strojni telefon z LiveAgentom. Ta funkcija vam omogoča enostavno klicanje ali sprejemanje klicev in ponuja alternativno metodo za upravljanje telefonskih interakcij, ki najbolj ustreza vašemu udobju.","Mobile apps":"Mobilne aplikacije","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Da bi vam zagotovili dodatno udobje, ponujamo brezplačne mobilne aplikacije za platformi Android in iOS. Te aplikacije vam omogočajo enostavno upravljanje telefonskih klicev LiveAgent, ko ste na poti.","Call queue":"Vrsta klica","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcija čakalne vrste klicev zagotavlja, da noben klic ni zgrešen, tudi če so vsi agenti zasedeni. Dohodni klici se uvrstijo v čakalno vrsto in čakajo na vrsto, dokler naslednji razpoložljivi agent ne more obravnavati klica.","Create a call center":"Ustvari klicni center","To complete this step, connect your phone number from VoIP.":"Za dokončanje tega koraka povežite svojo telefonsko številko iz VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ponuja integrirano rešitev klicnega centra, ki vam omogoča sprejemanje, odgovarjanje in beleženje telefonskih klicev v obliki zahtevkov. Tako lahko z nekaj koraki svojo službo za pomoč uporabnikom spremenite v dinamični klicni center, s čimer odpravite potrebo po rešitvah za klicanje tretjih oseb.","What we offer?":"Kaj ponujamo?","warning icon":"ikona opozorila","What do you need?":"Kaj potrebujete?","Connect it with your LiveAgent account":"Povežite ga s svojim računom LiveAgent","Call center":"Klicni center","Need help setting up your Call center? Learn more":"Potrebujete pomoč pri nastavitvi klicnega centra? Več o tem","Chat buttons":"Gumbi za klepet","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ti so enostavno prilagodljivi in ​​vašim strankam omogočajo, da takoj začnejo klepet v živo z vašimi agenti neposredno z vaše spletne strani. Na voljo je veliko vrst in vnaprej določenih modelov. Vsekakor si jih oglejte!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za klepet? Več o tem","Chat invitations":"Povabila na klepet","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivno vključite svoje stranke s pošiljanjem samodejnih povabil na klepet na podlagi določenih meril, kot so obiskane strani ali čas, porabljen na strani.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoč pri nastavitvi povabil za klepet? Več o tem","Contact forms":"Kontaktni obrazci","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ta pripomoček omogoča strankam, da hitro pošljejo svoja povpraševanja ali povratne informacije kot zahtevke neposredno z vaše spletne strani, tako da preprosto kliknejo gumb ali izpolnijo obrazec na strani.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev? Več o tem","Call buttons":"Gumb za klic","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ti preprosti gumbi omogočajo vašim strankam, da začnejo neposreden klic iz svojega spletnega brskalnika z razpoložljivim agentom iz vaše ekipe v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi klicnih gumbov? Več o tem","Video call buttons":"Gumbi za video klic","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Kot že ime pove, ta gumb ponuja priložnost za interakcijo iz oči v oči, kar strankam in agentom omogoča še bolj osebno povezovanje.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za videoklic? Več o tem","You can finish this step by creating any contact widget.":"Ta korak lahko zaključite tako, da ustvarite kateri koli pripomoček za stik.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Ali ste vedeli, da lahko z LiveAgentom upravljate tudi dejanske telefonske klice?","Create contact widgets for your website":"Ustvarite pripomočke za stike za vaše spletno mesto","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent ponuja različne pripomočke za stike, katerih namen je izboljšati vašo interaktivno izkušnjo storitev za stranke in poenostaviti komunikacijo. Vsak od teh pripomočkov ponuja edinstveno pot za povezovanje s strankami, s čimer na koncu izboljšate njihovo izkušnjo in povečate učinkovitost vaše storitve za stranke.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Ste že seznanjeni z osnovami LiveAgent? Nadaljujemo z namestitvijo.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Zdaj, ko ste razumeli osnove, je čas, da začnete nastavljati programsko opremo.","How does LiveAgent work?":"Kako deluje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Programska oprema za pomoč uporabnikom LiveAgent je orodje za pomoč strankam, ki pomaga upravljati in poenostaviti interakcije s strankami prek več kanalov, kot so e-pošta, klepet v živo, telefonski klici in družbeni mediji.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Programska oprema samodejno razvrsti dohodne zahteve strank v zahtevke in jih dodeli ustreznemu oddelku ali agentu z vnaprej določenimi pravili. Zagotavlja en sam nabiralnik v skupni rabi, kjer lahko agenti dostopajo in odgovarjajo na vsa vprašanja strank. LiveAgent ponuja tudi funkcije, kot so pravila avtomatizacije, SLA, poročila, analitika in baza znanja, ki pomaga pri samopostrežbi.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V bistvu LiveAgent izboljša učinkovitost vaših storitev za stranke in zagotovi, da se vsa komunikacija strank obravnava pravočasno in organizirano.","LiveAgent in a nutshell":"LiveAgent na kratko","What is a ticket?":"Kaj je zahtevek?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zahtevek za pomoč uporabnikom je v bistvu digitalni zapis zahteve stranke za pomoč ali asistenco. Ta zahtevek vsebuje vse pomembne informacije o strankini težavi ali poizvedbi, vključno z njenimi kontaktnimi podatki, naravo težave in kakršnimi koli interakcijami s stranko v zvezi s težavo. Zahtevek lahko izvira iz različnih virov, kot so e-pošta, telefonski klici, klepeti v živo ali sporočila družbenih medijev.",Tags:u,Departments:d,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je član vaše podporne ekipe, ki neposredno sodeluje s strankami in rešuje njihova vprašanja ali težave. V bistvu so uporabniki programske opreme LiveAgent v vašem računu LiveAgent, zadolženi za odzivanje na povpraševanja strank, ki prispejo kot zahtevki.","Let's start":"Začnimo",rocket:c,Finish:m,"Redo unfinished steps":"Ponovite nedokončane korake",check:k,next:g,"heading icon":"ikona naslova","Skip this step":"Preskoči ta korak","You are all set":"Vse je nastavljeno","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Uspešno ste zaključili vse korake pri namestitvi programske opreme LiveAgent Helpdesk.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"V primeru, da potrebujete kakršno koli pomoč ali imate vprašanja, je naša podpora le en klik stran. Nikoli ne oklevajte ","reach out":"stopite v stik",Shortcuts:j,"Check out shortcuts":"Oglejte si bližnjice","Discover the secrets of LiveAgent":"Odkrijte skrivnosti LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"In za tiste, ki se želijo poglobiti in resnično obvladati LiveAgent, smo zbrali zbirko člankov in vodnikov, ki pokrivajo širok spekter tem. Torej, le pogumno začnite raziskovati.","Improve your LiveAgent skills":"Izboljšajte svoje LiveAgent veščine","Direct contacts: ":"Neposredni kontakti: ","Don't hesitate to contact us! We are available 24/7.":"Ne oklevajte in stopite v stik z nami! Smo na voljo 24/7.",Email:h,"Chat with us":"Klepet z nami","Message us":"Pišite nam","Contact form":"Kontaktni obrazec","Contact for sales purposes:":"Kontakt za namene prodaje:",Phone:z,"(Toll Free in USA & Canada)":"(Brezplačni klic v ZDA in Kanado)","(European Union & Worldwide)":"(Evropska unija in po vsem svetu)","Our offices:":"Naše pisarne:","Self-help and system status:":"Samopomoč in stanje sistema:","Find answers to your questions, day or night.":"Najdite odgovore na svoja vprašanja, podnevi ali ponoči.","Go to our support portal":"Pojdite na naš portal za podporo","Support portal":"Portal za podporo","Looking for answers?":"Iščete odgovore?","Go to status page":"Pojdite na stran s stanjem","Status page":"Stran stanja","Check out our service status":"Preverite status naše storitve","Social networks:":"Socialna omrežja:","Connect with us":"Povežite se z nami","Join our community today":"Pridružite se naši skupnosti še danes","Join our journey":"Pridružite se našemu potovanju","Let's make memories":"Ustvarimo spomine",X:"X","Let's connect":"Povežimo se","Join our tribe, let's grow":"Pridružite se našemu plemenu, rastimo skupaj",YouTube:b,"Learn & grow on":"Naučite se in rastite","Discover and thrive":"Odkrijte in uspevajte","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Prilagodite interakcijo s strankami s prilagodljivimi e-poštnimi predlogami.","Ticket Filters":"Filtri zahtevka","Streamline ticket management by using filters to sort and organize your tickets.":"Poenostavite upravljanje zahtevkov z uporabo filtrov za razvrščanje in organiziranje zahtevkov.","Agents ranking":"Uvrstitve agentov","Enable your customers to assess the assistance provided by your support agents.":"Omogočite vašim strankam, da ocenijo pomoč, ki so jo zagotovili vaši podporni agenti.","Canned Messages":"Vnaprej pripravljena sporočila","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Ustvarite vnaprej določene odgovore na pogosto zastavljena vprašanja za hitre in dosledne odgovore.","Automatic Rules":"Samodejna pravila","Improve efficiency by creating predefined actions and workflows with rules.":"Izboljšajte učinkovitost z ustvarjanjem vnaprej določenih dejanj in delovnih tokov s pravili.","Ticket Tags":"Oznake zahtevkov","Enhance ticket organization and searchability by creating useful tags.":"Izboljšajte organizacijo zahtevkov in možnost iskanja z ustvarjanjem uporabnih oznak.",Reports:f,"Gain valuable insights into your customer service operations through detailed reports.":"S podrobnimi poročili pridobite dragocen vpogled v delovanje vaše službe za stranke.","Domain Parking":"Parkirišče domen","Connect and use your own domain with your LiveAgent account.":"Povežite in uporabite lastno domeno s svojim računom LiveAgent.",Customizations:y,"Personalize your LiveAgent according to your branding needs and preferences":"Prilagodite svojega LiveAgenta glede na vaše potrebe in želje glede blagovne znamke","Integrations & Plugins":"Integracije in vtičniki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Razširite funkcionalnost LiveAgenta z integracijo z različnimi platformami prek vtičnikov.","Explore Other Features":"Raziščite druge funkcije","Better understand and utilize the full range of features offered by LiveAgent.":"Bolje razumeti in uporabiti celotno paleto funkcij, ki jih ponuja LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Če želite resnično obvladati LiveAgent, si oglejte našo zbirko člankov in vodnikov z navodili.","Home tab":"Zavihek začetna stran","Open ticket to be solved (if any)":"Odprt zahtevek, ki ga je treba rešiti (če obstaja)","Resolve ticket":"Reši zahtevek","Show predefined answers":"Pokaži vnaprej določene odgovore","Answer the chat":"Odgovorite na klepet","Answer the chat on background":"Odgovorite na klepet v ozadju","Open ticket on background":"Odprt zahtevek v ozadju","Send message":"Pošlji sporočilo","Close ticket tab":"Zapri zavihek zahtevkov","Close ticket window":"Zapri okence za zahtevke","Show canned messages":"Pokaži vnaprej pripravljena sporočila","Cycle through the opened ticket tabs":"Premikajte se skozi odprte zavihke s karticami","Previous or next tab":"Prejšnja ali naslednja zanka","Close active tab":"Zapri aktivno okno","Answer ticket":"Odgovori na zahtevek","Canned message":"Konzervirano sporočilo","Predefined answers":"Predhodno pripravljen odgovor","Save time with keyboard shortcuts":"Prihranite čas z bližnjicami na tipkovnici","Use keyboard shortcuts to enhance your skills and productivity.":"Uporabite bližnjice na tipkovnici, da izboljšate svoje sposobnosti in produktivnost.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ko kazalec miške premaknete nad določene elemente, se prikaže opis orodja, če je na voljo bližnjica.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja. ","Learn more":"Preberite več",AI:"UI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Izboljšajte svojo strategijo podpore z rešitvami, ki jih poganja umetna inteligenca, da poenostavite in optimizirate svoje delovne procese.","Need help configuring your agent accounts?":"Potrebujete pomoč pri konfiguriranju računov agentov?","Need help creating or configuring your departments?":"Potrebujete pomoč pri ustvarjanju ali konfiguriranju oddelkov?","Need help connecting your email accounts?":"Potrebujete pomoč pri povezovanju e-poštnih računov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoč pri povezovanju računov WhatsApp?","Need help connecting your Viber accounts?":"Potrebujete pomoč pri povezovanju računov Viber?","Need help connecting your Facebook accounts?":"Potrebujete pomoč pri povezovanju svojih Facebook računov?","Need help connecting your Instagram accounts?":"Potrebujete pomoč pri povezovanju vaših Instagram računov?","Need help setting up your Call center?":"Potrebujete pomoč pri nastavitvi klicnega centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za klepet?","Need help setting up your Chat Invitations?":"Potrebujete pomoč pri nastavitvi povabil za klepet?","Need help setting up your Contact Forms?":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev?","Need help setting up your Call Buttons?":"Potrebujete pomoč pri nastavitvi klicnih gumbov?","Need help setting up your Video Call Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za video klice?","Create a new department or rename the default one to finish this step.":"Za dokončanje tega koraka ustvarite nov oddelek ali preimenujte privzetega.",New:w,Open:A,Postponed:L,Answered:P,Resolved:C,Closed:T,"Failed to update step. Please try again later.":"Koraka ni bilo mogoče posodobiti. Poskusite znova pozneje.",'Changing the view "Getting started" failed.':"Spreminjanje pogleda »Začetek« ni uspelo.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo poslovno stran X in vse objave, komentarje in zasebna sporočila, poslana na to stran, pretvorite v zahteve.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X ter komunikacijo iz teh kanalov pretvoriti v zahteve za boljše in lažje upravljanje. Povezava vseh razpoložljivih družbenih omrežij z LiveAgentom vam omogoča interakcijo in odgovarjanje strankam z enega mesta, namesto da nenehno preklapljate med računi družbenih medijev.","Change theme":"Spremeni temo","Need help customizing your Customer portal?":"Potrebujete pomoč pri prilagajanju portala za stranke?","Personalize Customer Portal":"Prilagodite portal za stranke","You can also easily customize the color scheme of your customer portal.":"Barvno shemo svojega portala za stranke lahko preprosto prilagodite.","Change colors":"Spremeni barve","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Kot ste morda že opazili na konfiguracijskih zaslonih portala za stranke, obstajajo tudi druge naprednejše možnosti, kot so prilagajanje HTML-ja in CSS-ja ali dodajanje lastnih skriptov za sledenje samemu portalu za stranke.","Create your first article":"Ustvarite svoj prvi članek","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Omeniti velja tudi, kako enostavno je ustvariti lastne članke v zbirki znanja za obiskovalce portala za stranke.","Create article":"Ustvarite produkt","Make your Knowledgebase public":"Objavite svojo bazo znanja","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Zadnji korak je omogočiti, da baza znanja prikaže vaše članke na vašem portalu za stranke.","Enable knowledgebase":"Omogočite bazo znanja","Manage knowledgebase":"Upravljanje baze znanja","Keep up the pace! Create your knowledgebase to finalize this step.":"Nadaljujte s tem tempom! Ustvarite svojo bazo znanja, da dokončate ta korak.","Congratulations! You've reached the end.":"Čestitamo! Prišli ste do konca.","Configure Customer Portal":"Konfiguriraj portal za stranke","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Kot zadnji korak se pogovorimo o portalu za stranke, platformi, kjer se lahko vaše stranke obrnejo nanje, pridobijo informacije in samostojno rešijo svoje težave. Dobro vzdrževana baza znanja lahko znatno zmanjša obremenitev vaših agentov in izboljša zadovoljstvo strank.","Customer support portal":"Portal za podporo strankam","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"In zdaj si poglejmo še vaš portal za stranke: {link} Morda bo trajalo nekaj časa, da bo tudi ta lep in sijo, vendar brez skrbi, sčasoma boste prišli do tja.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Z LiveAgentom lahko popolnoma prilagodite zasnovo svojega portala za stranke glede na temo in nastavitve vaše blagovne znamke. Kot primer ali navdih si oglejte našo bazo znanja LiveAgent, ki je na voljo na {link} in jo gradi izključno ta funkcija.","Getting started progress":"Napredek pri začetku","Do not show Getting started screen after login":"Ne prikaži zaslona za začetek po prijavi","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Ko je omogočeno, se vrnite na portal za stranke {link} in si oglejte, kaj ste dosegli. Odlično! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} korakov dokončanih","Learn the basics.":"Naučite se osnov.","Show shortcuts":"Prikaži bližnjice","Chat button":"Gumb za klepet","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Povežite svojo poslovno stran na Instagramu in vse komentarje v svojih objavah in omembe računa spremenite v zahteve. Poslovna stran mora biti povezana s Facebook stranjo.","Connect your X account and transform all posts into tickets based on defined queries.":"Povežite svoj X račun in na podlagi določenih poizvedb pretvorite vse objave v zahteve.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Pridobite telefonsko številko od ponudnika VoIP (glas prek internetnega protokola)","Upgrade your helpdesk account to manage your own call center":"Nadgradite svoj račun za pomoč uporabnikom, da boste lahko upravljali svoj klicni center",Smile:N,"Contact widgets":"Pripomočki za stike","All done":"Vse je končano","What is a department?":"Kaj je oddelek?","Who is an agent?":"Kdo je agent?","various states":"različne države","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Ko se težava razvija proti rešitvi, se zahtevek posodablja z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi {link} – od »novega«, do »odgovorjenega«, ko odgovori agent, »odprtega«, ko odgovori stranka, in nazadnje »rešenega«, ko je težava rešena. Če zahtevek ni ponovno odprt, se bo njegov cikel zaključil s končnim in nepreklicnim statusom »zaprt«. Ta sistem zagotavlja, da se vsaka težava stranke sistematično spremlja, obravnava in rešuje.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Za lažje upravljanje in distribucijo zahtevkov je pomembno ustvariti oddelke. To učinkovito prenese pooblastila in odgovornosti v zvezi z zahtevki, s čimer se zagotovi, da je vsak zahtevek usmerjen k pravi ekipi ali osebi.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Oddelek se nanaša na določeno skupino znotraj organizacije, ki obravnava specifične zahteve ali poizvedbe strank. Lahko predstavlja različna funkcionalna področja znotraj podjetja, kot so »Storitve za stranke«, »Tehnična podpora«, »Obračunavanje« ali »Prodaja«, ali pa lahko predstavlja različne jezikovne spretnosti ali timsko znanje, kot so »Prodaja – angleščina«, »Prodaja – nemščina« ali »Tehnični oddelek – 2. stopnja«. To zagotavlja, da se zahteve hitro dodelijo pravim ljudem, kar lahko težave reši hitreje in bolj učinkovito.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':"Vaš račun LiveAgent že ima en privzeti oddelek z imenom »Splošno«. Lahko ga preimenujete ali dodate nove oddelke.","Connect your support email addresses":"Povežite svoje e-poštne naslove za podporo","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Ti računi omogočajo odgovarjanje na e-poštna sporočila strank. E-poštna sporočila in odgovori, poslani iz LiveAgenta, uporabljajo te račune.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Vsak račun LiveAgent ima vgrajen e-poštni naslov, ki služi kot dohodni e-poštni račun za začetno testiranje in posredovanje e-pošte ter odhodni e-poštni račun za pošiljanje obvestil aplikacije. Ta poštni predal nudimo brezplačno, vendar ima nekaj omejitev – ne omogoča pošiljanja e-poštnih sporočil po meri. Priporočljiva je njegova uporaba med začetno nastavitvijo računa LiveAgent in za osnovno testiranje, ne pa za komunikacijo s strankami.","Need help connecting your X accounts?":"Potrebujete pomoč pri povezovanju računov X?","List of VoIP providers":"Seznam ponudnikov VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Preizkusite vse različne funkcije in orodja, ki so na voljo. Ne pozabite, da je ključ do uspeha s takšno programsko opremo v tem, da v celoti izkoristite njene zmogljivosti. Bodite radovedni, inovativni in vedno pripravljeni na smiselne interakcije s strankami.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Navdušeni smo, da vam bo ta platforma pomagala izboljšati interakcije s strankami, izboljšati odzivne čase in povečati splošno zadovoljstvo strank.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Bi radi hitreje in učinkoviteje krmarili po LiveAgentu? Seznanitev z razpoložljivimi bližnjicami bo zagotovo pospešila vaša opravila in povečala vašo produktivnost. Obiščite našo stran z bližnjicami.","Service Level Agreement":"Sporazum o ravni storitev","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Določite in spremljajte standarde delovanja z ustvarjanjem sporazumov o ravni storitev (SLA).","Provide excellent customer service":"Zagotavljanje odlične storitve za stranke","We'd love to hear from you":"Radi bi vas slišali","Need support or advice? We're ready to listen.":"Potrebujete podporo ali nasvet? Pripravljeni smo prisluhniti.","We're looking forward to talking to you on social media.":"Veselimo se pogovora z vami na družbenih omrežjih.","Now, let's create agent accounts for your coworkers and set their roles.":"Zdaj pa ustvarimo račune agentov za vaše sodelavce in nastavimo njihove vloge.","If you are done with email accounts, it's time to have a look at social media channels.":"Če ste končali z e-poštnimi računi, je čas, da si ogledate kanale družbenih medijev.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Skoraj smo tam. Ostane nam le še zadnji korak! Oglejmo si portal za stranke in kaj ponuja."};export{I as AI,o as Admins,a as Agents,P as Answered,T as Closed,i as Connect,p as Create,y as Customizations,d as Departments,h as Email,s as Facebook,m as Finish,l as Instagram,e as Manage,w as New,A as Open,t as Owner,z as Phone,L as Postponed,f as Reports,C as Resolved,j as Shortcuts,N as Smile,u as Tags,v as Twitter,r as Viber,n as WhatsApp,V as X,b as YouTube,k as check,S as default,g as next,c as rocket};
+const e="Upravljanje",a="Zastopniki",o="Administratorji",t="Lastnik",i="Poveži",n="WhatsApp",r="Viber",s="Facebook",l="Instagram",v="Twitter",p="Ustvari",u="Oznake",d="Oddelki",c="raketa",m="Dokončaj",k="označi",g="naprej",j="Bližnjice",h="E-pošta",z="Telefon",V="X",b="YouTube",f="Poročila",y="Prilagoditve",I="UI",w="Novo",A="Odprto",L="Preložena",P="Odgovoril",C="Rešen",T="Zaprto",N="Nasmeh",S={"Getting started":"Začetek","Learn the basics":"Naučite se osnov","Add agents":"Dodaj agente","Add departments":"Dodaj oddelke","Connect email accounts":"Povežite e-poštne račune","Connect social media":"Povežite družabna omrežja","Connect messaging apps":"Povežite aplikacije za sporočanje","Create contact widget":"Ustvarite gradnik za stik","Create call center":"Ustvari klicni center","Configure customer portal":"Konfigurirajte portal stranke","Keyboard Shortcuts":"Bližnjice na tipkovnici","Improve your CX skills":"Izboljšajte svoje CX veščine","Contact Us":"Kontaktirajte nas",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Ustvari uporabniški račun agenta, da dokončate ta korak.","Next, let's further explore Departments and their purpose.":"Nato podrobneje raziščimo Oddelke in njihov namen.","Let's start by creating agent accounts for your colleagues and team members.":"Začnimo z ustvarjanjem računov za agente za vaše sodelavce in člane ekipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Račune agentov je mogoče dodeliti tudi določenim oddelkom glede na njihovo področje strokovnega znanja, programska oprema LiveAgent pa vam omogoča celo upravljanje njihovih dovoljenj in vlog. Nekateri agenti si lahko na primer le ogledajo in odgovorijo na zahteve, drugi pa imajo pooblastilo za upravljanje vsebine baze znanja ali celo drugih agentov.","Types of LiveAgent account":"Vrste LiveAgent računa","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Privzeto sta v LiveAgentu tri vrste uporabniških računov. Agent, Admin in Lastnik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti si lahko ogledajo, odgovarjajo in upravljajo zahtevke, sprejemajo klepete/klice v živo, pišejo in upravljajo vsebino baze znanja, upravljajo stike, ustvarjajo lastna pripravljena sporočila in vnaprej določene odgovore, upravljajo svoje profile agentov in si ogledajo lastna poročila agentov.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Skrbniki lahko poleg dovoljenj vloge agenta upravljajo račune drugih agentov in skrbnikov (vendar ne lastnikovega računa), vidijo vsa poročila in konfigurirajo sistemske nastavitve.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poleg dovoljenj skrbniške vloge lahko lastnik upravlja tudi zaračunavanje in plačilne nastavitve računa LiveAgent.","Manage agents":"Upravljajte z agenti","Need help configuring your agent accounts? Learn more":"Potrebujete pomoč pri konfiguraciji računov agentov? Več o tem","Custom agent roles (paid feature)":"Vloge agentov po meri (plačljiva funkcija)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Poleg privzetih vlog lahko vzpostavite prilagojene vloge agentov in jim dodelite posebna dovoljenja, ki ustrezajo vašim edinstvenim operativnim potrebam.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Zdaj, ko imamo Agente in Oddelke urejene, moramo vzpostaviti nekaj komunikacijskih kanalov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodajanje oddelkov v vaš račun LiveAgent lahko bistveno izboljša učinkovitost vašega procesa podpore strankam.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Namen ustvarjanja oddelkov je razvrstiti in dodeliti zahtevke ustreznim ekipam ali agentom, ki so najprimernejši za njihovo obravnavo. To ne izboljša samo učinkovitosti in produktivnosti podpore strankam, ampak tudi zagotavlja, da poizvedbe strank upravljajo tisti z ustreznim strokovnim znanjem.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Poleg tega lahko oddelki zagotovijo bistvene podatke za analitiko in vpoglede, kar daje jasno sliko o tem, katera področja prejemajo največ poizvedb ali potrebujejo več sredstev za izboljšanje storitev za stranke. Struktura oddelka pomaga tudi pri zagotavljanju bolj prilagojenih storitev, saj stranka sodeluje s strokovnjaki, ki so seznanjeni z njihovimi posebnimi težavami ali potrebami.","Manage departments":"Upravljanje oddelkov","Need help creating or configuring your departments? Learn more":"Potrebujete pomoč pri ustvarjanju ali konfiguraciji vaših oddelkov? Več o tem","Choose theme":"Izberi temo",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnimo z izbiro teme portala za stranke. Na voljo je nekaj možnosti. Najprej si jih lahko ogledate s klikom na gumb »Predogled«.",Connect:i,"Connect email accounts to complete this step.":"Povežite e-poštne račune, da dokončate ta korak.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnimo s povezovanjem vaših e-poštnih računov z LiveAgent, kar vam omogoča, da prejemate e-pošto v obliki zahtevkov in nanje odgovarjate brez težav.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgentu morata biti nastavljeni dve vrsti e-poštnih računov, dohodni in odhodni. Isti e-poštni račun se pogosto uporablja kot dohodni in odhodni račun.","Incoming email accounts":"Dohodni e-poštni računi","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ti računi prejemajo e-pošto vaših strank. Vsako e-poštno sporočilo, poslano na te račune, se uvozi v LiveAgent, pri čemer se ustvari zahtevek.","Need help connecting your email accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših e-poštnih računov? Več o tem","Outgoing email accounts":"Odhodni e-poštni računi","Your Built-in Email Account":"Vaš Vgrajen E-poštni Račun","connect email accounts":"povežite e-poštne račune","Your built-in email address is: ":"Vaš vgrajen e-poštni naslov je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Brezplačno pošljite testni e-mail na ta e-poštni naslov in si oglejte LiveAgent v akciji!","This step requires you to connect any messaging app you prefer.":"Ta korak zahteva, da povežete katero koli aplikacijo za sporočanje, ki jo želite.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Zdaj predstavimo še eno bistveno lastnost našega orodja - raznovrstni nabor stikov za stike, ki jih LiveAgent ponuja za vaše udobje.","Connect Messaging apps":"Povežite aplikacije za sporočanje","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Povezovanje teh platform za sporočanje z LiveAgent vam omogoča, da svojim strankam odgovorite z ene same platforme, s čimer odpravite potrebo po nenehnem preklapljanju med različnimi aplikacijami ali računi.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Če povežete svoje račune WhatsApp z LiveAgentom, boste vsa dohodna sporočila WhatsApp nemoteno spremenili v zahtevke znotraj sistema. To omogoča vašim agentom, da enostavno in učinkovito odgovorijo na vsako poizvedbo stranke, prejeto prek WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših računov WhatsApp? Več o tem",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Z integracijo vaših Viber računov z LiveAgent, so vsa vhodna sporočila Viber sistematično pretvorjena v posamezne zahtevke znotraj platforme. To omogoča vašim agentom, da hitro in brez težav obravnavajo vsak vprašanja kupcev, prejeta prek Vibra.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Viber računov? Več o tem",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo Facebook poslovno stran in preoblikujte vse objave, komentarje in zasebna sporočila, poslana na to stran, v zahtevke.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoč pri povezovanju svojih Facebook računov? Več o tem",Instagram:l,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Instagram računov? Več o tem",Twitter:v,"Connecting social media account is needed to finalize this step.":"Povezovanje družabnih medijev je potrebno za dokončanje tega koraka.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"In kako povezovanje WhatsApp ali Viber računov? Z LiveAgentom ste pokriti!","Connect your social media accounts":"Povežite svoje račune na družbenih omrežjih","connect social media":"povežite družabna omrežja","Integration possibilities with many VoIP providers worldwide":"Možnosti integracije z mnogimi ponudniki VoIP po vsem svetu","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Če vašega želenega ponudnika ni na seznamu, lahko vedno uporabite splošni način integracije, vendar nam to sporočite! Potrudili se bomo, da jih dodamo.","Unlimited call recording":"Neomejeno snemanje klicev","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Z neomejenimi posnetki klicev lahko zajamete vsak telefonski pogovor, kar predstavlja dragocen vir za zagotavljanje kakovosti in nadaljnje usposabljanje agentov.","IVR (interactive voice response)":"IVR (interaktivni glasovni odziv)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcija vam omogoča predvajanje prilagojenih pozdravov ali informativnih posnetkov, da pritegnete klicatelje. Zagotavlja možnosti za zbiranje podatkov med interakcijo med klicem in omogoča klicateljem interakcijo s tonskim signaliziranjem. Klicatelji lahko s pritiskom na številke sprožijo različna dejanja, na primer preusmeritev k pravemu agentu ali oddelku ali zahtevanje povratnega klica.","Call Devices":"Naprave za klicanje","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Če klicev raje ne obravnavate prek brskalnika v računalniku, lahko brezhibno povežete zunanji strojni telefon z LiveAgentom. Ta funkcija vam omogoča enostavno klicanje ali sprejemanje klicev in ponuja alternativno metodo za upravljanje telefonskih interakcij, ki najbolj ustreza vašemu udobju.","Mobile apps":"Mobilne aplikacije","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Da bi vam zagotovili dodatno udobje, ponujamo brezplačne mobilne aplikacije za platformi Android in iOS. Te aplikacije vam omogočajo enostavno upravljanje telefonskih klicev LiveAgent, ko ste na poti.","Call queue":"Vrsta klica","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcija čakalne vrste klicev zagotavlja, da noben klic ni zgrešen, tudi če so vsi agenti zasedeni. Dohodni klici se uvrstijo v čakalno vrsto in čakajo na vrsto, dokler naslednji razpoložljivi agent ne more obravnavati klica.","Create a call center":"Ustvari klicni center","To complete this step, connect your phone number from VoIP.":"Za dokončanje tega koraka povežite svojo telefonsko številko iz VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ponuja integrirano rešitev klicnega centra, ki vam omogoča sprejemanje, odgovarjanje in beleženje telefonskih klicev v obliki zahtevkov. Tako lahko z nekaj koraki svojo službo za pomoč uporabnikom spremenite v dinamični klicni center, s čimer odpravite potrebo po rešitvah za klicanje tretjih oseb.","What we offer?":"Kaj ponujamo?","warning icon":"ikona opozorila","What do you need?":"Kaj potrebujete?","Connect it with your LiveAgent account":"Povežite ga s svojim računom LiveAgent","Call center":"Klicni center","Need help setting up your Call center? Learn more":"Potrebujete pomoč pri nastavitvi klicnega centra? Več o tem","Chat buttons":"Gumbi za klepet","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ti so enostavno prilagodljivi in ​​vašim strankam omogočajo, da takoj začnejo klepet v živo z vašimi agenti neposredno z vaše spletne strani. Na voljo je veliko vrst in vnaprej določenih modelov. Vsekakor si jih oglejte!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za klepet? Več o tem","Chat invitations":"Povabila na klepet","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivno vključite svoje stranke s pošiljanjem samodejnih povabil na klepet na podlagi določenih meril, kot so obiskane strani ali čas, porabljen na strani.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoč pri nastavitvi povabil za klepet? Več o tem","Contact forms":"Kontaktni obrazci","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ta pripomoček omogoča strankam, da hitro pošljejo svoja povpraševanja ali povratne informacije kot zahtevke neposredno z vaše spletne strani, tako da preprosto kliknejo gumb ali izpolnijo obrazec na strani.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev? Več o tem","Call buttons":"Gumb za klic","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ti preprosti gumbi omogočajo vašim strankam, da začnejo neposreden klic iz svojega spletnega brskalnika z razpoložljivim agentom iz vaše ekipe v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi klicnih gumbov? Več o tem","Video call buttons":"Gumbi za video klic","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Kot že ime pove, ta gumb ponuja priložnost za interakcijo iz oči v oči, kar strankam in agentom omogoča še bolj osebno povezovanje.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za videoklic? Več o tem","You can finish this step by creating any contact widget.":"Ta korak lahko zaključite tako, da ustvarite kateri koli pripomoček za stik.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Ali ste vedeli, da lahko z LiveAgentom upravljate tudi dejanske telefonske klice?","Create contact widgets for your website":"Ustvarite pripomočke za stike za vaše spletno mesto","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent ponuja različne pripomočke za stike, katerih namen je izboljšati vašo interaktivno izkušnjo storitev za stranke in poenostaviti komunikacijo. Vsak od teh pripomočkov ponuja edinstveno pot za povezovanje s strankami, s čimer na koncu izboljšate njihovo izkušnjo in povečate učinkovitost vaše storitve za stranke.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Ste že seznanjeni z osnovami LiveAgent? Nadaljujemo z namestitvijo.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Zdaj, ko ste razumeli osnove, je čas, da začnete nastavljati programsko opremo.","How does LiveAgent work?":"Kako deluje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Programska oprema za pomoč uporabnikom LiveAgent je orodje za pomoč strankam, ki pomaga upravljati in poenostaviti interakcije s strankami prek več kanalov, kot so e-pošta, klepet v živo, telefonski klici in družbeni mediji.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Programska oprema samodejno razvrsti dohodne zahteve strank v zahtevke in jih dodeli ustreznemu oddelku ali agentu z vnaprej določenimi pravili. Zagotavlja en sam nabiralnik v skupni rabi, kjer lahko agenti dostopajo in odgovarjajo na vsa vprašanja strank. LiveAgent ponuja tudi funkcije, kot so pravila avtomatizacije, SLA, poročila, analitika in baza znanja, ki pomaga pri samopostrežbi.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V bistvu LiveAgent izboljša učinkovitost vaših storitev za stranke in zagotovi, da se vsa komunikacija strank obravnava pravočasno in organizirano.","LiveAgent in a nutshell":"LiveAgent na kratko","What is a ticket?":"Kaj je zahtevek?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zahtevek za pomoč uporabnikom je v bistvu digitalni zapis zahteve stranke za pomoč ali asistenco. Ta zahtevek vsebuje vse pomembne informacije o strankini težavi ali poizvedbi, vključno z njenimi kontaktnimi podatki, naravo težave in kakršnimi koli interakcijami s stranko v zvezi s težavo. Zahtevek lahko izvira iz različnih virov, kot so e-pošta, telefonski klici, klepeti v živo ali sporočila družbenih medijev.",Tags:u,Departments:d,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je član vaše podporne ekipe, ki neposredno sodeluje s strankami in rešuje njihova vprašanja ali težave. V bistvu so uporabniki programske opreme LiveAgent v vašem računu LiveAgent, zadolženi za odzivanje na povpraševanja strank, ki prispejo kot zahtevki.","Let's start":"Začnimo",rocket:c,Finish:m,"Redo unfinished steps":"Ponovite nedokončane korake",check:k,next:g,"heading icon":"ikona naslova","Skip this step":"Preskoči ta korak","You are all set":"Vse je nastavljeno","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Uspešno ste zaključili vse korake pri namestitvi programske opreme LiveAgent Helpdesk.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"V primeru, da potrebujete kakršno koli pomoč ali imate vprašanja, je naša podpora le en klik stran. Nikoli ne oklevajte ","reach out":"stopite v stik",Shortcuts:j,"Check out shortcuts":"Oglejte si bližnjice","Discover the secrets of LiveAgent":"Odkrijte skrivnosti LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"In za tiste, ki se želijo poglobiti in resnično obvladati LiveAgent, smo zbrali zbirko člankov in vodnikov, ki pokrivajo širok spekter tem. Torej, le pogumno začnite raziskovati.","Improve your LiveAgent skills":"Izboljšajte svoje LiveAgent veščine","Direct contacts: ":"Neposredni kontakti: ","Don't hesitate to contact us! We are available 24/7.":"Ne oklevajte in stopite v stik z nami! Smo na voljo 24/7.",Email:h,"Chat with us":"Klepet z nami","Message us":"Pišite nam","Contact form":"Kontaktni obrazec","Contact for sales purposes:":"Kontakt za namene prodaje:",Phone:z,"(Toll Free in USA & Canada)":"(Brezplačni klic v ZDA in Kanado)","(European Union & Worldwide)":"(Evropska unija in po vsem svetu)","Our offices:":"Naše pisarne:","Self-help and system status:":"Samopomoč in stanje sistema:","Find answers to your questions, day or night.":"Najdite odgovore na svoja vprašanja, podnevi ali ponoči.","Go to our support portal":"Pojdite na naš portal za podporo","Support portal":"Portal za podporo","Looking for answers?":"Iščete odgovore?","Go to status page":"Pojdite na stran s stanjem","Status page":"Stran stanja","Check out our service status":"Preverite status naše storitve","Social networks:":"Socialna omrežja:","Connect with us":"Povežite se z nami","Join our community today":"Pridružite se naši skupnosti še danes","Join our journey":"Pridružite se našemu potovanju","Let's make memories":"Ustvarimo spomine",X:"X","Let's connect":"Povežimo se","Join our tribe, let's grow":"Pridružite se našemu plemenu, rastimo skupaj",YouTube:b,"Learn & grow on":"Naučite se in rastite","Discover and thrive":"Odkrijte in uspevajte","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Prilagodite interakcijo s strankami s prilagodljivimi e-poštnimi predlogami.","Ticket Filters":"Filtri zahtevka","Streamline ticket management by using filters to sort and organize your tickets.":"Poenostavite upravljanje zahtevkov z uporabo filtrov za razvrščanje in organiziranje zahtevkov.","Agents ranking":"Uvrstitve agentov","Enable your customers to assess the assistance provided by your support agents.":"Omogočite vašim strankam, da ocenijo pomoč, ki so jo zagotovili vaši podporni agenti.","Canned Messages":"Vnaprej pripravljena sporočila","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Ustvarite vnaprej določene odgovore na pogosto zastavljena vprašanja za hitre in dosledne odgovore.","Automatic Rules":"Samodejna pravila","Improve efficiency by creating predefined actions and workflows with rules.":"Izboljšajte učinkovitost z ustvarjanjem vnaprej določenih dejanj in delovnih tokov s pravili.","Ticket Tags":"Oznake zahtevkov","Enhance ticket organization and searchability by creating useful tags.":"Izboljšajte organizacijo zahtevkov in možnost iskanja z ustvarjanjem uporabnih oznak.",Reports:f,"Gain valuable insights into your customer service operations through detailed reports.":"S podrobnimi poročili pridobite dragocen vpogled v delovanje vaše službe za stranke.","Domain Parking":"Parkirišče domen","Connect and use your own domain with your LiveAgent account.":"Povežite in uporabite lastno domeno s svojim računom LiveAgent.",Customizations:y,"Personalize your LiveAgent according to your branding needs and preferences":"Prilagodite svojega LiveAgenta glede na vaše potrebe in želje glede blagovne znamke","Integrations & Plugins":"Integracije in vtičniki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Razširite funkcionalnost LiveAgenta z integracijo z različnimi platformami prek vtičnikov.","Explore Other Features":"Raziščite druge funkcije","Better understand and utilize the full range of features offered by LiveAgent.":"Bolje razumeti in uporabiti celotno paleto funkcij, ki jih ponuja LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Če želite resnično obvladati LiveAgent, si oglejte našo zbirko člankov in vodnikov z navodili.","Home tab":"Zavihek začetna stran","Open ticket to be solved (if any)":"Odprt zahtevek, ki ga je treba rešiti (če obstaja)","Resolve ticket":"Reši zahtevek","Show predefined answers":"Pokaži vnaprej določene odgovore","Answer the chat":"Odgovorite na klepet","Answer the chat on background":"Odgovorite na klepet v ozadju","Open ticket on background":"Odprt zahtevek v ozadju","Send message":"Pošlji sporočilo","Close ticket tab":"Zapri zavihek zahtevkov","Close ticket window":"Zapri okence za zahtevke","Show canned messages":"Pokaži vnaprej pripravljena sporočila","Cycle through the opened ticket tabs":"Premikajte se skozi odprte zavihke s karticami","Previous or next tab":"Prejšnja ali naslednja zanka","Close active tab":"Zapri aktivno okno","Answer ticket":"Odgovori na zahtevek","Canned message":"Konzervirano sporočilo","Predefined answers":"Predhodno pripravljen odgovor","Save time with keyboard shortcuts":"Prihranite čas z bližnjicami na tipkovnici","Use keyboard shortcuts to enhance your skills and productivity.":"Uporabite bližnjice na tipkovnici, da izboljšate svoje sposobnosti in produktivnost.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ko kazalec miške premaknete nad določene elemente, se prikaže opis orodja, če je na voljo bližnjica.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja. ","Learn more":"Preberite več",AI:"UI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Izboljšajte svojo strategijo podpore z rešitvami, ki jih poganja umetna inteligenca, da poenostavite in optimizirate svoje delovne procese.","Need help configuring your agent accounts?":"Potrebujete pomoč pri konfiguriranju računov agentov?","Need help creating or configuring your departments?":"Potrebujete pomoč pri ustvarjanju ali konfiguriranju oddelkov?","Need help connecting your email accounts?":"Potrebujete pomoč pri povezovanju e-poštnih računov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoč pri povezovanju računov WhatsApp?","Need help connecting your Viber accounts?":"Potrebujete pomoč pri povezovanju računov Viber?","Need help connecting your Facebook accounts?":"Potrebujete pomoč pri povezovanju svojih Facebook računov?","Need help connecting your Instagram accounts?":"Potrebujete pomoč pri povezovanju vaših Instagram računov?","Need help setting up your Call center?":"Potrebujete pomoč pri nastavitvi klicnega centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za klepet?","Need help setting up your Chat Invitations?":"Potrebujete pomoč pri nastavitvi povabil za klepet?","Need help setting up your Contact Forms?":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev?","Need help setting up your Call Buttons?":"Potrebujete pomoč pri nastavitvi klicnih gumbov?","Need help setting up your Video Call Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za video klice?","Create a new department or rename the default one to finish this step.":"Za dokončanje tega koraka ustvarite nov oddelek ali preimenujte privzetega.",New:w,Open:A,Postponed:L,Answered:P,Resolved:C,Closed:T,"Failed to update step. Please try again later.":"Koraka ni bilo mogoče posodobiti. Poskusite znova pozneje.",'Changing the view "Getting started" failed.':"Spreminjanje pogleda »Začetek« ni uspelo.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo poslovno stran X in vse objave, komentarje in zasebna sporočila, poslana na to stran, pretvorite v zahteve.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X ter komunikacijo iz teh kanalov pretvoriti v zahteve za boljše in lažje upravljanje. Povezava vseh razpoložljivih družbenih omrežij z LiveAgentom vam omogoča interakcijo in odgovarjanje strankam z enega mesta, namesto da nenehno preklapljate med računi družbenih medijev.","Change theme":"Spremeni temo","Need help customizing your Customer portal?":"Potrebujete pomoč pri prilagajanju portala za stranke?","Personalize Customer Portal":"Prilagodite portal za stranke","You can also easily customize the color scheme of your customer portal.":"Barvno shemo svojega portala za stranke lahko preprosto prilagodite.","Change colors":"Spremeni barve","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Kot ste morda že opazili na konfiguracijskih zaslonih portala za stranke, obstajajo tudi druge naprednejše možnosti, kot so prilagajanje HTML-ja in CSS-ja ali dodajanje lastnih skriptov za sledenje samemu portalu za stranke.","Create your first article":"Ustvarite svoj prvi članek","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Omeniti velja tudi, kako enostavno je ustvariti lastne članke v zbirki znanja za obiskovalce portala za stranke.","Create article":"Ustvarite produkt","Make your Knowledgebase public":"Objavite svojo bazo znanja","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Zadnji korak je omogočiti, da baza znanja prikaže vaše članke na vašem portalu za stranke.","Enable knowledgebase":"Omogočite bazo znanja","Manage knowledgebase":"Upravljanje baze znanja","Keep up the pace! Create your knowledgebase to finalize this step.":"Nadaljujte s tem tempom! Ustvarite svojo bazo znanja, da dokončate ta korak.","Congratulations! You've reached the end.":"Čestitamo! Prišli ste do konca.","Configure Customer Portal":"Konfiguriraj portal za stranke","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Kot zadnji korak se pogovorimo o portalu za stranke, platformi, kjer se lahko vaše stranke obrnejo nanje, pridobijo informacije in samostojno rešijo svoje težave. Dobro vzdrževana baza znanja lahko znatno zmanjša obremenitev vaših agentov in izboljša zadovoljstvo strank.","Customer support portal":"Portal za podporo strankam","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"In zdaj si poglejmo še vaš portal za stranke: {link} Morda bo trajalo nekaj časa, da bo tudi ta lep in sijo, vendar brez skrbi, sčasoma boste prišli do tja.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Z LiveAgentom lahko popolnoma prilagodite zasnovo svojega portala za stranke glede na temo in nastavitve vaše blagovne znamke. Kot primer ali navdih si oglejte našo bazo znanja LiveAgent, ki je na voljo na {link} in jo gradi izključno ta funkcija.","Getting started progress":"Napredek pri začetku","Do not show Getting started screen after login":"Ne prikaži zaslona za začetek po prijavi","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Ko je omogočeno, se vrnite na portal za stranke {link} in si oglejte, kaj ste dosegli. Odlično! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} korakov dokončanih","Learn the basics.":"Naučite se osnov.","Show shortcuts":"Prikaži bližnjice","Chat button":"Gumb za klepet","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Povežite svojo poslovno stran na Instagramu in vse komentarje v svojih objavah in omembe računa spremenite v zahteve. Poslovna stran mora biti povezana s Facebook stranjo.","Connect your X account and transform all posts into tickets based on defined queries.":"Povežite svoj X račun in na podlagi določenih poizvedb pretvorite vse objave v zahteve.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Pridobite telefonsko številko od ponudnika VoIP (glas prek internetnega protokola)","Upgrade your helpdesk account to manage your own call center":"Nadgradite svoj račun za pomoč uporabnikom, da boste lahko upravljali svoj klicni center",Smile:N,"Contact widgets":"Pripomočki za stike","All done":"Vse je končano","What is a department?":"Kaj je oddelek?","Who is an agent?":"Kdo je agent?","various states":"različne države","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"Ko se težava razvija proti rešitvi, se zahtevek posodablja z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi {link} – od »novega«, do »odgovorjenega«, ko odgovori agent, »odprtega«, ko odgovori stranka, in nazadnje »rešenega«, ko je težava rešena. Če zahtevek ni ponovno odprt, se bo njegov cikel zaključil s končnim in nepreklicnim statusom »zaprt«. Ta sistem zagotavlja, da se vsaka težava stranke sistematično spremlja, obravnava in rešuje.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Za lažje upravljanje in distribucijo zahtevkov je pomembno ustvariti oddelke. To učinkovito prenese pooblastila in odgovornosti v zvezi z zahtevki, s čimer se zagotovi, da je vsak zahtevek usmerjen k pravi ekipi ali osebi.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Oddelek se nanaša na določeno skupino znotraj organizacije, ki obravnava specifične zahteve ali poizvedbe strank. Lahko predstavlja različna funkcionalna področja znotraj podjetja, kot so »Storitve za stranke«, »Tehnična podpora«, »Obračunavanje« ali »Prodaja«, ali pa lahko predstavlja različne jezikovne spretnosti ali timsko znanje, kot so »Prodaja – angleščina«, »Prodaja – nemščina« ali »Tehnični oddelek – 2. stopnja«. To zagotavlja, da se zahteve hitro dodelijo pravim ljudem, kar lahko težave reši hitreje in bolj učinkovito.",'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':"Vaš račun LiveAgent že ima en privzeti oddelek z imenom »Splošno«. Lahko ga preimenujete ali dodate nove oddelke.","Connect your support email addresses":"Povežite svoje e-poštne naslove za podporo","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Ti računi omogočajo odgovarjanje na e-poštna sporočila strank. E-poštna sporočila in odgovori, poslani iz LiveAgenta, uporabljajo te račune.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Vsak račun LiveAgent ima vgrajen e-poštni naslov, ki služi kot dohodni e-poštni račun za začetno testiranje in posredovanje e-pošte ter odhodni e-poštni račun za pošiljanje obvestil aplikacije. Ta poštni predal nudimo brezplačno, vendar ima nekaj omejitev – ne omogoča pošiljanja e-poštnih sporočil po meri. Priporočljiva je njegova uporaba med začetno nastavitvijo računa LiveAgent in za osnovno testiranje, ne pa za komunikacijo s strankami.","Need help connecting your X accounts?":"Potrebujete pomoč pri povezovanju računov X?","List of VoIP providers":"Seznam ponudnikov VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Preizkusite vse različne funkcije in orodja, ki so na voljo. Ne pozabite, da je ključ do uspeha s takšno programsko opremo v tem, da v celoti izkoristite njene zmogljivosti. Bodite radovedni, inovativni in vedno pripravljeni na smiselne interakcije s strankami.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Navdušeni smo, da vam bo ta platforma pomagala izboljšati interakcije s strankami, izboljšati odzivne čase in povečati splošno zadovoljstvo strank.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Bi radi hitreje in učinkoviteje krmarili po LiveAgentu? Seznanitev z razpoložljivimi bližnjicami bo zagotovo pospešila vaša opravila in povečala vašo produktivnost. Obiščite našo stran z bližnjicami.","Service Level Agreement":"Sporazum o ravni storitev","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Določite in spremljajte standarde delovanja z ustvarjanjem sporazumov o ravni storitev (SLA).","Provide excellent customer service":"Zagotavljanje odlične storitve za stranke","We'd love to hear from you":"Radi bi vas slišali","Need support or advice? We're ready to listen.":"Potrebujete podporo ali nasvet? Pripravljeni smo prisluhniti.","We're looking forward to talking to you on social media.":"Veselimo se pogovora z vami na družbenih omrežjih.","Now, let's create agent accounts for your coworkers and set their roles.":"Zdaj pa ustvarimo račune agentov za vaše sodelavce in nastavimo njihove vloge.","If you are done with email accounts, it's time to have a look at social media channels.":"Če ste končali z e-poštnimi računi, je čas, da si ogledate kanale družbenih medijev.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Skoraj smo tam. Ostane nam le še zadnji korak! Oglejmo si portal za stranke in kaj ponuja.","This feature is locked on your current plan.":"Ta funkcija je zaklenjena v vašem trenutnem paketu.","Change plan":"Spremeni paket"};export{I as AI,o as Admins,a as Agents,P as Answered,T as Closed,i as Connect,p as Create,y as Customizations,d as Departments,h as Email,s as Facebook,m as Finish,l as Instagram,e as Manage,w as New,A as Open,t as Owner,z as Phone,L as Postponed,f as Reports,C as Resolved,j as Shortcuts,N as Smile,u as Tags,v as Twitter,r as Viber,n as WhatsApp,V as X,b as YouTube,k as check,S as default,g as next,c as rocket};

package/dist/assets/sr-CS.js

@@ -1 +1 @@
-const e="Agenti",t="Admini",a="Vlasnik",n="Poveži",o="WhatsApp",i="Viber",s="Facebook",r="Instagram",c="Twitter",l="Kreiraj",d="Tagovi",m="Odeljenja",g="Email",k="Telefon",p="Izveštaji",v="AI (veštačka inteligencija)",f="Nov",u="Otvoren",b="Odloženo",j="Odgovoreno",z="Rešen",C="Zatvorena",w={"Getting started":"Početak rada","Learn the basics":"Naučite osnove","Contact Us":"Kontaktirajte nas",Agents:e,Admins:t,Owner:a,Connect:n,"Incoming email accounts":"Dolazni imejl nalozi","Outgoing email accounts":"Odlazni imejl nalozi",WhatsApp:o,Viber:i,Facebook:s,Instagram:r,Twitter:c,"Mobile apps":"Mobilne aplikacije","What we offer?":"Šta nudimo?","Chat buttons":"Tasteri za ćaskanje","Contact forms":"Kontakt forme","Call buttons":"Dugmići za poziv","Video call buttons":"Video poziv tasteri",Create:l,Tags:d,Departments:m,Email:g,"Contact form":"Kontakt formular",Phone:k,"Connect with us":"Povežite se sa nama","Email templates":"Email šabloni",Reports:p,"Resolve ticket":"Reši tiket","Answer ticket":"Odgovori na tiket","Canned message":"Predefinisana poruka","Predefined answers":"Unapred definisani odgovori","Learn more":"Saznaj više",AI:v,New:"Nov",Open:u,Postponed:b,Answered:j,Resolved:z,Closed:C,"Create article":"Napravite artikal","Enable knowledgebase":"Uključite bazu znanja","Chat button":"Dugme za čet"};export{v as AI,t as Admins,e as Agents,j as Answered,C as Closed,n as Connect,l as Create,m as Departments,g as Email,s as Facebook,r as Instagram,f as New,u as Open,a as Owner,k as Phone,b as Postponed,p as Reports,z as Resolved,d as Tags,c as Twitter,i as Viber,o as WhatsApp,w as default};
+const e="Agenti",t="Admini",a="Vlasnik",n="Poveži",o="WhatsApp",i="Viber",s="Facebook",r="Instagram",c="Twitter",l="Kreiraj",m="Tagovi",d="Odeljenja",p="Email",g="Telefon",k="Izveštaji",v="AI (veštačka inteligencija)",f="Nov",u="Otvoren",b="Odloženo",C="Odgovoreno",j="Rešen",z="Zatvorena",w={"Getting started":"Početak rada","Learn the basics":"Naučite osnove","Contact Us":"Kontaktirajte nas",Agents:e,Admins:t,Owner:a,Connect:n,"Incoming email accounts":"Dolazni imejl nalozi","Outgoing email accounts":"Odlazni imejl nalozi",WhatsApp:o,Viber:i,Facebook:s,Instagram:r,Twitter:c,"Mobile apps":"Mobilne aplikacije","What we offer?":"Šta nudimo?","Chat buttons":"Tasteri za ćaskanje","Contact forms":"Kontakt forme","Call buttons":"Dugmići za poziv","Video call buttons":"Video poziv tasteri",Create:l,Tags:m,Departments:d,Email:p,"Contact form":"Kontakt formular",Phone:g,"Connect with us":"Povežite se sa nama","Email templates":"Email šabloni",Reports:k,"Resolve ticket":"Reši tiket","Answer ticket":"Odgovori na tiket","Canned message":"Predefinisana poruka","Predefined answers":"Unapred definisani odgovori","Learn more":"Saznaj više",AI:v,New:"Nov",Open:u,Postponed:b,Answered:C,Resolved:j,Closed:z,"Create article":"Napravite artikal","Enable knowledgebase":"Uključite bazu znanja","Chat button":"Dugme za čet","Change plan":"Promenite plan"};export{v as AI,t as Admins,e as Agents,C as Answered,z as Closed,n as Connect,l as Create,d as Departments,p as Email,s as Facebook,r as Instagram,f as New,u as Open,a as Owner,g as Phone,b as Postponed,k as Reports,j as Resolved,m as Tags,c as Twitter,i as Viber,o as WhatsApp,w as default};