@qualityunit/liveagent-help 0.0.25 → 0.0.26

package/dist/assets/en-US.js

@@ -1 +1 @@
-const e="Manage",t="Agents",n="Admins",o="Owner",a="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",g="rocket",m="Finish",p="check",y="next",f="Shortcuts",v="Email",w="Phone",I="X",b="Reports",k="Customizations",N="AI",S="New",A="Open",L="Postponed",C="Answered",T="Resolved",q="Closed",W={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined responses, manage their own agent profiles, and see their own agent reports.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:o,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme",Connect:a,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,Departments:h,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:g,Finish:m,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've completed all the steps in setting up your LiveAgent Helpdesk software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:v,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:w,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:"X","Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow","Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:b,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Learn more":"Learn more",AI:"AI",New:"New",Open:A,Postponed:L,Answered:C,Resolved:T,Closed:q,"Create article":"Create article","Enable knowledgebase":"Enable knowledgebase","Chat button":"Chat button"};export{N as AI,n as Admins,t as Agents,C as Answered,q as Closed,a as Connect,u as Create,k as Customizations,h as Departments,v as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,S as New,A as Open,o as Owner,w as Phone,L as Postponed,b as Reports,T as Resolved,f as Shortcuts,d as Tags,l as Twitter,i as Viber,s as WhatsApp,I as X,p as check,W as default,y as next,g as rocket};
+const e="Manage",t="Agents",n="Admins",o="Owner",a="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",g="rocket",m="Finish",p="check",y="next",f="Shortcuts",v="Email",w="Phone",I="X",b="Reports",k="Customizations",N="AI",S="New",A="Open",L="Postponed",C="Answered",T="Resolved",q="Closed",W={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined responses, manage their own agent profiles, and see their own agent reports.",Admins:n,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:o,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme",Connect:a,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,Departments:h,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:g,Finish:m,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've completed all the steps in setting up your LiveAgent Helpdesk software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:v,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:w,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:"X","Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow","Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:b,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Learn more":"Learn more",AI:"AI",New:"New",Open:A,Postponed:L,Answered:C,Resolved:T,Closed:q,"Create article":"Create article","Enable knowledgebase":"Enable knowledgebase","Chat button":"Chat button","Change plan":"Change plan"};export{N as AI,n as Admins,t as Agents,C as Answered,q as Closed,a as Connect,u as Create,k as Customizations,h as Departments,v as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,S as New,A as Open,o as Owner,w as Phone,L as Postponed,b as Reports,T as Resolved,f as Shortcuts,d as Tags,l as Twitter,i as Viber,s as WhatsApp,I as X,p as check,W as default,y as next,g as rocket};

package/dist/assets/en.js

@@ -1 +1 @@
-const e="Manage",t="Agents",o="Admins",n="Owner",a="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",g="rocket",m="Finish",p="check",y="next",f="Shortcuts",v="Email",w="Phone",S="X",b="YouTube",k="Reports",A="Customizations",W="AI",P="New",C="Open",L="Postponed",T="Answered",N="Resolved",I="Closed",q="Smile",z={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':`Let's start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.`,Connect:a,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,Departments:h,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:g,Finish:m,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:v,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:w,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:"X","Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow",YouTube:b,"Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ","Learn more":"Learn more",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.","Need help configuring your agent accounts?":"Need help configuring your agent accounts?","Need help creating or configuring your departments?":"Need help creating or configuring your departments?","Need help connecting your email accounts?":"Need help connecting your email accounts?","Need help connecting your WhatsApp accounts?":"Need help connecting your WhatsApp accounts?","Need help connecting your Viber accounts?":"Need help connecting your Viber accounts?","Need help connecting your Facebook accounts?":"Need help connecting your Facebook accounts?","Need help connecting your Instagram accounts?":"Need help connecting your Instagram accounts?","Need help setting up your Call center?":"Need help setting up your Call center?","Need help setting up your Chat Buttons?":"Need help setting up your Chat Buttons?","Need help setting up your Chat Invitations?":"Need help setting up your Chat Invitations?","Need help setting up your Contact Forms?":"Need help setting up your Contact Forms?","Need help setting up your Call Buttons?":"Need help setting up your Call Buttons?","Need help setting up your Video Call Buttons?":"Need help setting up your Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Create a new department or rename the default one to finish this step.",New:"New",Open:C,Postponed:L,Answered:T,Resolved:N,Closed:I,"Failed to update step. Please try again later.":"Failed to update step. Please try again later.",'Changing the view "Getting started" failed.':'Changing the view "Getting started" failed.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Change theme":"Change theme","Need help customizing your Customer portal?":"Need help customizing your Customer portal?","Personalize Customer Portal":"Personalize Customer Portal","You can also easily customize the color scheme of your customer portal.":"You can also easily customize the color scheme of your customer portal.","Change colors":"Change colors","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.","Create your first article":"Create your first article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.","Create article":"Create article","Make your Knowledgebase public":"Make your Knowledgebase public","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"The last step is to enable the knowledgebase to make your articles visible on your customer portal.","Enable knowledgebase":"Enable knowledgebase","Manage knowledgebase":"Manage knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Keep up the pace! Create your knowledgebase to finalize this step.","Congratulations! You've reached the end.":"Congratulations! You've reached the end.","Configure Customer Portal":"Configure Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.","Getting started progress":"Getting started progress","Do not show Getting started screen after login":"Do not show Getting started screen after login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} steps finished","Learn the basics.":"Learn the basics.","Show shortcuts":"Show shortcuts","Chat button":"Chat button","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.","Connect your X account and transform all posts into tickets based on defined queries.":"Connect your X account and transform all posts into tickets based on defined queries.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtain a phone number from a VoIP (Voice over internet protocol) provider","Upgrade your helpdesk account to manage your own call center":"Upgrade your helpdesk account to manage your own call center",Smile:q,"Contact widgets":"Contact widgets","All done":"All done","What is a department?":"What is a department?","Who is an agent?":"Who is an agent?","various states":"various states","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.',"Connect your support email addresses":"Connect your support email addresses","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.","Need help connecting your X accounts?":"Need help connecting your X accounts?","List of VoIP providers":"List of VoIP providers","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.","Service Level Agreement":"Service Level Agreement","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Define and monitor performance standards by creating Service Level Agreements (SLA).","Provide excellent customer service":"Provide excellent customer service","We'd love to hear from you":"We'd love to hear from you","Need support or advice? We're ready to listen.":"Need support or advice? We're ready to listen.","We're looking forward to talking to you on social media.":"We're looking forward to talking to you on social media.","Now, let's create agent accounts for your coworkers and set their roles.":"Now, let's create agent accounts for your coworkers and set their roles.","If you are done with email accounts, it's time to have a look at social media channels.":"If you are done with email accounts, it's time to have a look at social media channels.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.","This feature is locked on your current plan.":"This feature is locked on your current plan.","Change plan":"Change plan"};export{W as AI,o as Admins,t as Agents,T as Answered,I as Closed,a as Connect,u as Create,A as Customizations,h as Departments,v as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,P as New,C as Open,n as Owner,w as Phone,L as Postponed,k as Reports,N as Resolved,f as Shortcuts,q as Smile,d as Tags,l as Twitter,i as Viber,s as WhatsApp,S as X,b as YouTube,p as check,z as default,y as next,g as rocket};
+const e="Manage",t="Agents",o="Admins",n="Owner",a="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",g="rocket",m="Finish",p="check",y="next",f="Shortcuts",v="Email",w="Phone",W="X",b="YouTube",k="Reports",A="Customizations",P="AI",z="New",C="Open",L="Postponed",T="Answered",N="Resolved",I="Closed",q="Smile",S="Telegram",x={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':`Let's start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.`,Connect:a,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,Departments:h,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:g,Finish:m,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:v,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:w,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:"X","Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow",YouTube:b,"Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:k,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ","Learn more":"Learn more",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.","Need help configuring your agent accounts?":"Need help configuring your agent accounts?","Need help creating or configuring your departments?":"Need help creating or configuring your departments?","Need help connecting your email accounts?":"Need help connecting your email accounts?","Need help connecting your WhatsApp accounts?":"Need help connecting your WhatsApp accounts?","Need help connecting your Viber accounts?":"Need help connecting your Viber accounts?","Need help connecting your Facebook accounts?":"Need help connecting your Facebook accounts?","Need help connecting your Instagram accounts?":"Need help connecting your Instagram accounts?","Need help setting up your Call center?":"Need help setting up your Call center?","Need help setting up your Chat Buttons?":"Need help setting up your Chat Buttons?","Need help setting up your Chat Invitations?":"Need help setting up your Chat Invitations?","Need help setting up your Contact Forms?":"Need help setting up your Contact Forms?","Need help setting up your Call Buttons?":"Need help setting up your Call Buttons?","Need help setting up your Video Call Buttons?":"Need help setting up your Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Create a new department or rename the default one to finish this step.",New:"New",Open:C,Postponed:L,Answered:T,Resolved:N,Closed:I,"Failed to update step. Please try again later.":"Failed to update step. Please try again later.",'Changing the view "Getting started" failed.':'Changing the view "Getting started" failed.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Change theme":"Change theme","Need help customizing your Customer portal?":"Need help customizing your Customer portal?","Personalize Customer Portal":"Personalize Customer Portal","You can also easily customize the color scheme of your customer portal.":"You can also easily customize the color scheme of your customer portal.","Change colors":"Change colors","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.","Create your first article":"Create your first article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.","Create article":"Create article","Make your Knowledgebase public":"Make your Knowledgebase public","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"The last step is to enable the knowledgebase to make your articles visible on your customer portal.","Enable knowledgebase":"Enable knowledgebase","Manage knowledgebase":"Manage knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Keep up the pace! Create your knowledgebase to finalize this step.","Congratulations! You've reached the end.":"Congratulations! You've reached the end.","Configure Customer Portal":"Configure Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.","Getting started progress":"Getting started progress","Do not show Getting started screen after login":"Do not show Getting started screen after login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} steps finished","Learn the basics.":"Learn the basics.","Show shortcuts":"Show shortcuts","Chat button":"Chat button","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.","Connect your X account and transform all posts into tickets based on defined queries.":"Connect your X account and transform all posts into tickets based on defined queries.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtain a phone number from a VoIP (Voice over internet protocol) provider","Upgrade your helpdesk account to manage your own call center":"Upgrade your helpdesk account to manage your own call center",Smile:q,"Contact widgets":"Contact widgets","All done":"All done","What is a department?":"What is a department?","Who is an agent?":"Who is an agent?","various states":"various states","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.","To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.',"Connect your support email addresses":"Connect your support email addresses","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.","Need help connecting your X accounts?":"Need help connecting your X accounts?","List of VoIP providers":"List of VoIP providers","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.","Service Level Agreement":"Service Level Agreement","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Define and monitor performance standards by creating Service Level Agreements (SLA).","Provide excellent customer service":"Provide excellent customer service","We'd love to hear from you":"We'd love to hear from you","Need support or advice? We're ready to listen.":"Need support or advice? We're ready to listen.","We're looking forward to talking to you on social media.":"We're looking forward to talking to you on social media.","Now, let's create agent accounts for your coworkers and set their roles.":"Now, let's create agent accounts for your coworkers and set their roles.","If you are done with email accounts, it's time to have a look at social media channels.":"If you are done with email accounts, it's time to have a look at social media channels.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.","This feature is locked on your current plan.":"This feature is locked on your current plan.","Change plan":"Change plan",Telegram:S,"Connecting your Telegram bot to LiveAgent automatically converts all incoming Telegram messages into support tickets. Agents can view, manage, and respond to these messages directly from the LiveAgent panel, ensuring efficient handling of customer inquiries without switching tools.":"Connecting your Telegram bot to LiveAgent automatically converts all incoming Telegram messages into support tickets. Agents can view, manage, and respond to these messages directly from the LiveAgent panel, ensuring efficient handling of customer inquiries without switching tools.","Need help connecting your Telegram bot?":"Need help connecting your Telegram bot?"};export{P as AI,o as Admins,t as Agents,T as Answered,I as Closed,a as Connect,u as Create,A as Customizations,h as Departments,v as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,z as New,C as Open,n as Owner,w as Phone,L as Postponed,k as Reports,N as Resolved,f as Shortcuts,q as Smile,d as Tags,S as Telegram,l as Twitter,i as Viber,s as WhatsApp,W as X,b as YouTube,p as check,x as default,y as next,g as rocket};