@qualityunit/liveagent-help 0.0.25 → 0.0.26

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-const e="Gestionar",a="Agentes",t="Administradores",o="Propietario",s="Conectar",n="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",d="Crear",u="Etiquetas",p="Departamentos",m="cohete",g="Terminar",h="verificar",f="siguiente",y="Accesos directos",v="Correo electrónico",b="Teléfono",E="X",w="YouTube",A="Informes",k="Personalizaciones",T="IA",C="Nuevo ",L="Abierto",q="Pospuesto",z="Respondido",N="Resuelto",j="Cerrado",P="Sonrisa",I={"Getting started":"Iniciar la aplicación","Learn the basics":"Aprende los conceptos básicos","Add agents":"Añadir agentes","Add departments":"Añadir departamentos","Connect email accounts":"Conectar cuentas de correo","Connect social media":"Conectar redes sociales","Connect messaging apps":"Conectar aplicaciones de mensajería","Create contact widget":"Crear widget de contacto","Create call center":"Crear centro de llamadas","Configure customer portal":"Configurar portal de clientes","Keyboard Shortcuts":"Atajos de teclado","Improve your CX skills":"Mejora tus habilidades de CX","Contact Us":"Contáctenos",Manage:e,"Add agent":"Añadir agente","Create agent account to complete this step.":"Crear cuenta de agente para completar este paso.","Next, let's further explore Departments and their purpose.":"A continuación, vamos a seguir explorando los departamentos y su propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Empecemos por crear cuentas de agentes para sus colegas y miembros del equipo.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Las cuentas de agentes también pueden asignarse a departamentos específicos en función de su área de conocimiento, y software LiveAgent incluso le permite gestionar sus permisos y roles. Por ejemplo, algunos agentes pueden solo ver y responder a tickets, mientras que otros podrían tener la autoridad para gestionar contenido de la base de conocimientos o incluso otros agentes.","Types of LiveAgent account":"Tipos de cuenta de LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"De forma predeterminada, hay tres tipos de cuentas de agentes en LiveAgent. Agente, Administrador y Propietario.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Los agentes pueden ver, responder y administrar tickets, recoger chats/llamadas en vivo, escribir y administrar el contenido de la base de conocimiento, administrar contactos, crear sus propios mensajes enlatados y respuestas predefinidas, administrar sus propios perfiles de agentes, y ver sus propios informes de agentes.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Los administradores, además de los permisos de rol del agente, pueden administrar cuentas de otros agentes y administradores (pero no la cuenta del propietario), ver todos los informes y configurar los ajustes del sistema.",Owner:o,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Además de los permisos del rol de administrador, el propietario también puede administrar la configuración de facturación y pago de la cuenta de LiveAgent.","Manage agents":"Gestionar agentes","Need help configuring your agent accounts? Learn more":"¿Necesitas ayuda para configurar tus cuentas de agente? Más información","Custom agent roles (paid feature)":"Rol de agente personalizado (función de pago)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Además de los roles predeterminados, puede establecer roles de agente a medida y concederles permisos específicos para satisfacer sus necesidades operativas únicas.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ahora que tenemos Agentes y Departamentos clasificados, necesitamos establecer algunos canales de comunicación.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Añadir Departamentos a tu cuenta de LiveAgent puede mejorar significativamente la eficiencia de tu proceso de soporte al cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"El propósito de crear Departamentos es ordenar y asignar tickets a los equipos o agentes respectivos mejor preparados para manejarlos. Esto no solo mejora la eficiencia y productividad del soporte al cliente, sino que también garantiza que las consultas de los clientes sean atendidas por aquellos con la experiencia adecuada.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Además, los departamentos pueden proporcionar datos vitales para análisis e información, ofreciendo una imagen clara de qué áreas reciben la mayoría de consultas o requieren más recursos para mejorar el servicio al cliente. La estructura del departamento también ayuda a brindar un servicio más personalizado a medida que el cliente interactúa con especialistas familiarizados con sus preocupaciones o necesidades específicas.","Manage departments":"Gestionar departamentos","Need help creating or configuring your departments? Learn more":"¿Necesitas ayuda para crear o configurar tus departamentos? Más información","Choose theme":"Seleccionar tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Empecemos por elegir un tema para el portal del cliente. Hay algunas opciones para elegir. Puedes utilizar el botón "Vista previa" para verlos primero.',Connect:s,"Connect email accounts to complete this step.":"Conecta cuentas de correo electrónico para completar este paso.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Empecemos por conectar tus cuentas de email a LiveAgent, lo que te permitirá recibir emails como tickets y responder a ellos de manera fluida.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Se deben configurar dos tipos de cuentas de correo electrónico en LiveAgent, entrante y saliente. La misma cuenta de correo electrónico se utiliza a menudo tanto como cuenta entrante como saliente.","Incoming email accounts":"Cuentas de correo entrantes","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Estas cuentas reciben los correos electrónicos de tus clientes. Cada correo enviado a estas cuentas se importa a LiveAgent, creando un ticket.","Need help connecting your email accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico? Más información","Outgoing email accounts":"Cuentas de email salientes","Your Built-in Email Account":"Tu cuenta de correo electrónico incorporada","connect email accounts":"conectar cuentas de correo","Your built-in email address is: ":"Su dirección de correo electrónico integrada es: ","Feel free to send a test email to this address and see LiveAgent in action!":"¡Siéntase libre de enviar un correo electrónico de prueba a esta dirección y ver LiveAgent en acción!","This step requires you to connect any messaging app you prefer.":"Este paso requiere que conectes cualquier aplicación de mensajería que prefieras.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ahora, introduzcamos otro aspecto esencial de nuestra herramienta - la diversidad de widgets de contacto que LiveAgent ofrece para su conveniencia.","Connect Messaging apps":"Conectar aplicaciones de mensajería","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar estas plataformas de mensajería a LiveAgent le permite responder a sus clientes desde una sola plataforma, eliminando la necesidad de cambiar entre diferentes aplicaciones o cuentas continuamente.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular tus cuentas de WhatsApp a LiveAgent transformará sin problemas todos los mensajes entrantes de WhatsApp en tickets dentro del sistema. Esto permite a sus agentes responder de forma fácil y eficiente a cada consulta de cliente recibida a través de WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp? Más información",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Al integrar sus cuentas de Viber con LiveAgent, todos los mensajes entrantes de Viber se convierten sistemáticamente en tickets individuales dentro de la plataforma. Esto le permite a sus agentes responder rápida y sin esfuerzo a cada solicitud de cliente recibida a través de Viber.","Need help connecting your Viber accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Viber? Más información",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte su página de negocios de Facebook y transforme todos los mensajes, comentarios y mensajes privados enviados a esa página en tickets.","Need help connecting your Facebook accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Facebook? Más información",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Instagram? Más información",Twitter:l,"Connecting social media account is needed to finalize this step.":"Conectar cuenta de redes sociales es necesario para finalizar este paso.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"¿Y qué tal conectar cuentas de WhatsApp o Viber? ¡Con LiveAgent, te tenemos cubierto!","Connect your social media accounts":"Conectar su primera cuenta de mail","connect social media":"conectar redes sociales","Integration possibilities with many VoIP providers worldwide":"Posibilidades de integración con muchos proveedores de VoIP en todo el mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si tu proveedor deseado no está en la lista, siempre se puede usar el método de integración general, ¡pero no dudes en decírnoslo! ¡Haremos todo lo posible por añadirlos!","Unlimited call recording":"Grabación de llamadas ilimitada","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Con grabaciones de llamadas ilimitadas, puedes capturar cada interacción telefónica, proporcionando un recurso valioso para aseguramiento de calidad y capacitación continua para el agente.","IVR (interactive voice response)":"IVR (respuesta de voz interactiva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esta función le permite jugar saludos personalizados o grabaciones informativas para atraer a los que llaman. Proporciona opciones para la recolección de datos durante la interacción de las llamadas y permite a las llamadas interactuar a través de la señalización de tono de toque. Las llamadas pueden invocar varias acciones presionando números, como ser enrutado al agente o departamento correcto o solicitar un callback.","Call Devices":"Dispositivos de llamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si prefiere no manejar llamadas a través del navegador de su PC, puede enlazar un teléfono de hardware externo a LiveAgent. Esta función le permite realizar o responder llamadas fácilmente, ofreciendo un método alternativo para gestionar las interacciones telefónicas que mejor se adapte a su conveniencia.","Mobile apps":"Aplicaciones móviles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para proporcionarle mayor comodidad, ofrecemos aplicaciones móviles gratuitas tanto para Android como para plataformas iOS. Estas aplicaciones te permiten administrar tus llamadas de LiveAgent sin esfuerzo mientras estás de viaje.","Call queue":"Cola de llamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Nuestra función de cola de llamadas asegura que no se pierda ninguna llamada incluso cuando todos los agentes están ocupados. Las llamadas entrantes entran en cola y esperan su turno hasta que el próximo agente disponible pueda manejar la llamada.","Create a call center":"Crear un centro de llamadas","To complete this step, connect your phone number from VoIP.":"Para completar este paso, conecta tu número de teléfono de VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ofrece una solución integrada para centro de llamadas que le permite recibir, responder y registrar llamadas telefónicas como tickets. Así, con unos pocos pasos, puede convertir su mesa de ayuda en un centro de llamadas dinámico, eliminando la necesidad de soluciones de llamadas de terceros.","What we offer?":"¿Qué ofrecemos?","warning icon":"ícono de advertencia","What do you need?":"¿Qué necesitas?","Connect it with your LiveAgent account":"Conectarlo con tu cuenta de LiveAgent","Call center":"Centro de llamadas","Need help setting up your Call center? Learn more":"¿Necesitas ayuda para configurar tu centro de llamadas? Más información","Chat buttons":"Botones de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estos son fácilmente personalizables y permiten a tus clientes iniciar instantáneamente un chat en vivo con tus representantes directamente desde tu página web. Hay muchos tipos y diseños predefinidos disponibles. ¡Asegúrate de revisarlos!","Need help setting up your Chat Buttons? Learn more":"¿Necesitas ayuda para configurar tus Botones de Chat? Más información","Chat invitations":"Invitaciones de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Involucre a sus clientes de forma proactiva enviando invitaciones de chat automatizadas basadas en criterios específicos, como páginas visitadas o tiempo pasado en una página.","Need help setting up your Chat Invitations? Learn more":"¿Necesitas ayuda para configurar tus Invitaciones de Chat? Más información","Contact forms":"Formularios de contacto","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite a los clientes enviar rápidamente sus consultas o comentarios como tickets directamente desde su página web simplemente haciendo clic en un botón o llenando un formulario en la página.","Need help setting up your Contact Forms? Learn more":"¿Necesitas ayuda para configurar tus Formularios de Contacto? Más información","Call buttons":"Botones de llamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Estos simples botones permiten a sus clientes iniciar una llamada directa desde su navegador web con un agente disponible de su equipo en LiveAgent.","Need help setting up your Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de llamada? Más información","Video call buttons":"Botones de videollamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como su nombre lo sugiere, este botón ofrece una oportunidad de interacción cara a cara, permitiendo a los clientes y agentes conectarse de manera aún más personal.","Need help setting up your Video Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de videollamada? Más información","You can finish this step by creating any contact widget.":"Puede terminar este paso creando cualquier widget de contacto.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"¿Sabías que con LiveAgent, también puedes administrar llamadas telefónicas reales?","Create contact widgets for your website":"Crear widgets de contacto para su sitio web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent proporciona varios widgets de contacto que tienen como objetivo mejorar su experiencia interactiva de servicio al cliente y agilizar la comunicación. Cada uno de estos widgets ofrece un camino único para conectarse con los clientes, mejorando en última instancia su experiencia y potenciando el rendimiento de su servicio al cliente.",Create:d,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"¿Ya estás familiarizado con los fundamentos de LiveAgent? Continuemos con la configuración.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ahora que has entendido los fundamentos, es hora de comenzar a configurar el software.","How does LiveAgent work?":"¿Cómo funciona LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"El software de mesa de ayuda LiveAgent es una herramienta de servicio al cliente que ayuda a gestionar y optimizar las interacciones con los clientes a través de múltiples canales como correo electrónico, chat en vivo, llamadas telefónicas y redes sociales.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"El software clasifica automáticamente las consultas entrantes de los clientes en tickets y las asigna al departamento o agente correspondiente usando reglas predefinidas. Proporciona un único buzón compartido donde los agentes pueden acceder y responder a todas las consultas de los clientes. LiveAgent también ofrece funciones como reglas de automatización, SLA, informes, análisis y una base de conocimientos que ayuda en el autoservicio.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En esencia, LiveAgent mejora la eficiencia de su servicio al cliente y garantiza que todas las comunicaciones con los clientes se manejen de manera oportuna y organizada.","LiveAgent in a nutshell":"LiveAgent en pocas palabras","What is a ticket?":"¿Qué es un ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de mesa de ayuda es esencialmente un registro digital de la solicitud o asistencia de un cliente. Este ticket contiene toda la información relevante sobre el problema o consulta del cliente, incluyendo sus datos de contacto, La naturaleza del problema y cualquier interacción que se haya tenido con el cliente en relación con el problema. El ticket puede provenir de varias fuentes, tales como correos electrónicos, llamadas telefónicas, chats en vivo o mensajes de redes sociales.",Tags:u,Departments:p,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agente es un miembro de su equipo de soporte que interactúa directamente con sus clientes para resolver sus consultas o problemas. Son esencialmente los usuarios del software LiveAgent dentro de su cuenta LiveAgent, encargado de responder a las preguntas de los clientes que llegan como billetes.","Let's start":"Empecemos",rocket:m,Finish:g,"Redo unfinished steps":"Rehacer pasos incompletos",check:h,next:f,"heading icon":"ícono de título","Skip this step":"Saltar este paso","You are all set":"Ya está todo listo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Has completado con éxito todos los pasos para configurar tu software de LiveAgent Helpdesk.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"En caso de que necesites ayuda o tengas consultas, nuestro soporte está a solo un clic de distancia. Nunca dudes en ","reach out":"contactarse",Shortcuts:y,"Check out shortcuts":"Consulta los accesos directos","Discover the secrets of LiveAgent":"Descubre los secretos de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Y para aquellos ansiosos por ahondar más y realmente dominar LiveAgent, hemos recopilado una colección de artículos tutoriales y guías que abarcan una amplia gama de temas. Así que sigue adelante y comienza a explorar.","Improve your LiveAgent skills":"Mejora tus habilidades de LiveAgent","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"¡No dudes en contactarnos! Estamos disponibles las 24 horas al día, los 7 días de la semana.",Email:v,"Chat with us":"Escribenos por chat","Message us":"Mándanos un mensaje","Contact form":"Formulario de contacto","Contact for sales purposes:":"Contacto para fines de ventas:",Phone:b,"(Toll Free in USA & Canada)":"(Llamada gratuita en EE. UU. y Canadá)","(European Union & Worldwide)":"(Unión Europea y todo el mundo)","Our offices:":"Nuestras oficinas:","Self-help and system status:":"Autoayuda y estado del sistema:","Find answers to your questions, day or night.":"Encuentre respuestas a sus preguntas, de día o de noche.","Go to our support portal":"Vaya a nuestro portal de soporte","Support portal":"Portal de soporte","Looking for answers?":"¿Buscando respuestas?","Go to status page":"Ir a la página de estado","Status page":"Página de estado","Check out our service status":"Consulte el estado de nuestro servicio","Social networks:":"Redes sociales:","Connect with us":"Conéctate con nosotros","Join our community today":"Únete a nuestra comunidad hoy","Join our journey":"Únete a nuestro viaje","Let's make memories":"Hagamos recuerdos",X:"X","Let's connect":"Conectémonos","Join our tribe, let's grow":"Únete a nuestra tribu, crezcamos juntos",YouTube:w,"Learn & grow on":"Aprende y crece en","Discover and thrive":"Descubrir y prosperar","Email templates":"Plantillas de correo electrónico","Personalize your customer interactions with customizable email templates.":"Personaliza tus interacciones con clientes con plantillas de correo electrónico personalizables.","Ticket Filters":"Filtros de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Reduzca la gestión de tickets mediante filtros para ordenar y organizar sus tickets.","Agents ranking":"Clasificación de agentes","Enable your customers to assess the assistance provided by your support agents.":"Habilita a tus clientes para evaluar la asistencia proporcionada por tus agentes de soporte.","Canned Messages":"Mensajes predefinidos","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Crear respuestas predefinidas a preguntas comunes para respuestas rápidas y consistentes.","Automatic Rules":"Reglas automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Mejore la eficiencia mediante la creación de acciones predefinidas y flujos de trabajo con reglas.","Ticket Tags":"Etiquetas del ticket","Enhance ticket organization and searchability by creating useful tags.":"Mejorar la organización y la búsqueda de tickets mediante la creación de etiquetas útiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenga información valiosa sobre sus operaciones de servicio al cliente a través de informes detallados.","Domain Parking":"Estacionamiento de dominio","Connect and use your own domain with your LiveAgent account.":"Conecta y usa tu propio dominio con tu cuenta de LiveAgent.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personaliza tu LiveAgent de acuerdo a tus necesidades y preferencias de marca","Integrations & Plugins":"Integraciones y complementos","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplía la funcionalidad de LiveAgent integrando con varias plataformas a través de plugins.","Explore Other Features":"Explorar otras características","Better understand and utilize the full range of features offered by LiveAgent.":"Mejor entender y utilizar la gama completa de características ofrecidas por LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para dominar verdaderamente LiveAgent, consulta nuestra colección de artículos y guías sobre cómo hacerlo.","Home tab":"Pestaña de inicio","Open ticket to be solved (if any)":"Abrir ticket para ser resuelto (si existe)","Resolve ticket":"Resolver ticket","Show predefined answers":"Mostrar respuestas predefinidas","Answer the chat":"Responder al chat","Answer the chat on background":"Responder al chat en segundo plano","Open ticket on background":"Abrir ticket en segundo plano","Send message":"Enviar mensaje","Close ticket tab":"Cerrar pestaña de ticket","Close ticket window":"Cerrar ventana de tickets","Show canned messages":"Mostrar mensajes predefinidos","Cycle through the opened ticket tabs":"Recorrer las pestañas de tickets abiertas","Previous or next tab":"Pestaña anterior o siguiente","Close active tab":"Cerrar pestaña activa","Answer ticket":"Tickets","Canned message":"Mensaje predefinido","Predefined answers":"Respuestas predefinidas","Save time with keyboard shortcuts":"Ahorra tiempo con atajos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Utiliza atajos de teclado para mejorar tus habilidades y productividad.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Cuando pasas el cursor sobre ciertos elementos, se mostrará un mensaje emergente si hay un acceso directo disponible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado","Learn more":"Aprende más",AI:"IA","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Mejore su estrategia de soporte con soluciones impulsadas por IA para optimizar y simplificar sus flujos de trabajo.","Need help configuring your agent accounts?":"¿Necesitas ayuda para configurar tus cuentas de agente?","Need help creating or configuring your departments?":"¿Necesitas ayuda para crear o configurar tus departamentos?","Need help connecting your email accounts?":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico?","Need help connecting your WhatsApp accounts?":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp?","Need help connecting your Viber accounts?":"¿Necesitas ayuda para conectar tus cuentas de Viber?","Need help connecting your Facebook accounts?":"¿Necesitas ayuda para conectar tus cuentas de Facebook?","Need help connecting your Instagram accounts?":"¿Necesitas ayuda para conectar tus cuentas de Instagram?","Need help setting up your Call center?":"¿Necesitas ayuda para configurar tu centro de llamadas?","Need help setting up your Chat Buttons?":"¿Necesitas ayuda para configurar tus botones de chat?","Need help setting up your Chat Invitations?":"¿Necesitas ayuda para configurar tus Invitaciones de Chat?","Need help setting up your Contact Forms?":"¿Necesitas ayuda para configurar tus Formularios de Contacto?","Need help setting up your Call Buttons?":"¿Necesitas ayuda para configurar tus botones de llamada?","Need help setting up your Video Call Buttons?":"¿Necesitas ayuda para configurar tus botones de videollamada?","Create a new department or rename the default one to finish this step.":"Crear un nuevo departamento o renombrar el predeterminado para terminar este paso.",New:C,Open:L,Postponed:q,Answered:z,Resolved:N,Closed:j,"Failed to update step. Please try again later.":"No se pudo actualizar el paso. Por favor, inténtelo de nuevo más tarde.",'Changing the view "Getting started" failed.':'Falló el cambio de vista "Comenzando".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecta tu página de negocios de X y transforma todas las publicaciones, comentarios y mensajes privados enviados a esa página en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent se puede integrar con cuentas de Facebook, Instagram y X(Twitter) y transformar la comunicación de estos canales en tickets para una gestión mejor y más fácil. Tener todas las redes sociales disponibles conectadas a LiveAgent le permite interactuar y responder a sus clientes desde un solo lugar en vez de cambiar constantemente entre sus cuentas de redes sociales.","Change theme":"Cambiar tema","Need help customizing your Customer portal?":"¿Necesitas ayuda para personalizar tu portal de cliente?","Personalize Customer Portal":"Personalizar portal del cliente","You can also easily customize the color scheme of your customer portal.":"También puedes personalizar fácilmente el esquema de colores de tu portal de clientes.","Change colors":"Cambiar colores","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Como quizás ya hayas notado en las pantallas de configuración del portal del cliente, hay otras opciones más avanzadas, como personalizar el HTML y CSS o añadir tus propios scripts de seguimiento al portal del cliente en sí.","Create your first article":"Crea tu primer artículo","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Otra cosa a tener en cuenta es lo fácil que es crear tus propios artículos de base de conocimientos para los visitantes de tu portal de clientes.","Create article":"Crear artí­culo","Make your Knowledgebase public":"Hacer pública su base de conocimientos","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"El último paso es permitir que la base de conocimientos haga que sus artículos sean visibles en su portal de clientes.","Enable knowledgebase":"Activar la base de conocimientos","Manage knowledgebase":"Gestionar la base de conocimiento","Keep up the pace! Create your knowledgebase to finalize this step.":"¡Mantén el ritmo! Crea tu base de conocimiento para finalizar este paso.","Congratulations! You've reached the end.":"¡Felicidades! Has llegado al final.","Configure Customer Portal":"Configurar portal de clientes","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Como último paso, hablemos sobre el portal del cliente, una plataforma donde sus clientes pueden comunicarse, obtener información y resolver sus problemas de forma independiente. Una base de conocimiento bien mantenida puede reducir significativamente la carga sobre sus agentes y mejorar la satisfacción del cliente.","Customer support portal":"Portal de soporte al cliente","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Y ahora echemos un vistazo a su propio Portal del Cliente aquí: {link} Puede tardar un tiempo hasta que también esté bonito y brillante, pero no se preocupe, eventualmente llegará allí.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Con LiveAgent, puedes personalizar completamente el diseño de tu portal de clientes de acuerdo con el tema y las preferencias de tu marca. Como ejemplo o inspiración, no dudes en consultar nuestra base de conocimientos de LiveAgent disponible en {link}, que se construye solo con esta función.","Getting started progress":"Progreso de los primeros pasos","Do not show Getting started screen after login":"No mostrar la pantalla de primeros pasos después de iniciar sesión","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Una vez habilitado, vuelve a tu portal de clientes {link} y ve lo que has logrado. ¡Bien hecho! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} pasos finalizados","Learn the basics.":"Aprende los conceptos básicos.","Show shortcuts":"Mostrar atajos","Chat button":"Botón de chat","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Conecta tu página comercial de Instagram y transforma todos los comentarios en tus publicaciones y menciones de cuenta en tickets. La página comercial debe estar vinculada a una página de Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Conecta tu cuenta de X y transforma todas las publicaciones en tickets basados en consultas definidas.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtener un número de teléfono de un proveedor de VoIP (voz sobre protocolo de internet)","Upgrade your helpdesk account to manage your own call center":"Actualiza tu helpdesk para gestionar tu propio centro de llamadas",Smile:P,"Contact widgets":"Widgets de contacto","All done":"Todo hecho","What is a department?":"Qué es un departamento?","Who is an agent?":"¿Quién es un agente?","various states":"varios estados","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":`A medida que el problema avanza hacia la resolución, el ticket se actualiza con nuevas acciones, respuestas o notas. El ticket pasa por {link} - empezando por ser 'nuevo', a ser 'respondido' cuando un agente responde, "abierto" cuando el cliente responda, y por último "resuelto" cuando el problema se resuelve. Si el ticket no se vuelve a abrir, concluirá su ciclo con el estado final e irreversible "cerrado". Este sistema asegura que el problema de cada cliente sea sistemáticamente rastreado, abordado y resuelto.`,"To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Para ayudar en la gestión y distribución de tickets, es importante crear Departamentos. Esto delega efectivamente la autoridad y responsabilidad relacionadas con los tickets, asegurando que cada ticket se dirija al equipo o persona correcta.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Un departamento se refiere a un grupo designado dentro de la organización que maneja tickets específicos o consultas de clientes. Puede representar diferentes áreas funcionales dentro de una empresa como "Servicio al Cliente", "Soporte Técnico", "Facturación" o "Ventas", o puede representar diferentes habilidades lingüísticas o competencia de equipo como "Ventas - Inglés", "Ventas - Alemán" o "Técnico - Nivel 2". Esto asegura que los tickets se asignen rápidamente a las personas adecuadas, lo que puede resolver problemas de manera más rápida y eficiente.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Tu cuenta de LiveAgent ya tiene un departamento predeterminado llamado "General". Siéntete libre de renombrarlo o agregar nuevos departamentos ahora.',"Connect your support email addresses":"Conécte sus direcciones de correo electrónico de soporte","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Estas cuentas facilitan responder a los correos electrónicos de los clientes. Los correos electrónicos y las respuestas enviadas desde LiveAgent utilizan estas cuentas.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Cada cuenta de LiveAgent tiene una dirección de correo electrónico incorporada, que sirve como una cuenta de correo entrante para pruebas iniciales y fines de reenvío de correo electrónico, y como cuenta de correo saliente para enviar notificaciones de la aplicación. Proporcionamos este buzón de forma gratuita, pero contiene algunas limitaciones: no permite el envío de correos electrónicos personalizados. Se recomienda su uso durante la configuración inicial de su cuenta LiveAgent y para pruebas fundamentales, pero no para la comunicación con sus clientes.","Need help connecting your X accounts?":"¿Necesitas ayuda para conectar tus cuentas de X?","List of VoIP providers":"Lista de proveedores de VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Asegúrate de experimentar con todas las diversas funciones y herramientas disponibles. Recuerda, la clave del éxito con software como este es aprovechar al máximo sus capacidades. Mantente curioso, innovador y siempre listo para interacciones significativas con el cliente. Estamos emocionados de ver cómo esta plataforma te ayudará a impulsar tus interacciones con los clientes, mejorar los tiempos de respuesta y aumentar la satisfacción general del cliente.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Estamos encantados de ver cómo esta plataforma le ayudará a mejorar sus interacciones con los clientes, a mejorar los tiempos de respuesta y a aumentar la satisfacción general del cliente.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"¿Te gustaría navegar por LiveAgent de forma más rápida y eficiente? Familiarizarte con los accesos directos disponibles ciertamente acelerará tus tareas y mejorará tu productividad. Visita nuestra página de accesos directos dedicada.","Service Level Agreement":"Acuerdo de nivel de servicio","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definir y supervisar los estándares de rendimiento mediante la creación de acuerdos de nivel de servicio (SLA).","Provide excellent customer service":"Proporcionar un excelente servicio al cliente","We'd love to hear from you":"Nos encantaría saber de ti","Need support or advice? We're ready to listen.":"¿Necesitas soporte o consejo? Estamos listos para escucharte.","We're looking forward to talking to you on social media.":"Esperamos con interés hablar contigo en las redes sociales.","Now, let's create agent accounts for your coworkers and set their roles.":"Ahora, vamos a crear cuentas de agentes para sus compañeros de trabajo y establecer sus papeles.","If you are done with email accounts, it's time to have a look at social media channels.":"Si has terminado con las cuentas de correo electrónico, es hora de echar un vistazo a los canales de redes sociales.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Estamos a punto de llegar. ¡Solo queda un último paso! Echemos un vistazo al Portal del Cliente y a lo que ofrece."};export{T as AI,t as Admins,a as Agents,z as Answered,j as Closed,s as Connect,d as Create,k as Customizations,p as Departments,v as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,C as New,L as Open,o as Owner,b as Phone,q as Postponed,A as Reports,N as Resolved,y as Shortcuts,P as Smile,u as Tags,l as Twitter,i as Viber,n as WhatsApp,E as X,w as YouTube,h as check,I as default,f as next,m as rocket};
+const e="Gestionar",a="Agentes",t="Administradores",o="Propietario",s="Conectar",n="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",d="Crear",u="Etiquetas",p="Departamentos",m="cohete",g="Terminar",h="verificar",f="siguiente",y="Accesos directos",v="Correo electrónico",b="Teléfono",E="X",w="YouTube",A="Informes",k="Personalizaciones",T="IA",C="Nuevo ",L="Abierto",q="Pospuesto",z="Respondido",N="Resuelto",j="Cerrado",P="Sonrisa",I={"Getting started":"Iniciar la aplicación","Learn the basics":"Aprende los conceptos básicos","Add agents":"Añadir agentes","Add departments":"Añadir departamentos","Connect email accounts":"Conectar cuentas de correo","Connect social media":"Conectar redes sociales","Connect messaging apps":"Conectar aplicaciones de mensajería","Create contact widget":"Crear widget de contacto","Create call center":"Crear centro de llamadas","Configure customer portal":"Configurar portal de clientes","Keyboard Shortcuts":"Atajos de teclado","Improve your CX skills":"Mejora tus habilidades de CX","Contact Us":"Contáctenos",Manage:e,"Add agent":"Añadir agente","Create agent account to complete this step.":"Crear cuenta de agente para completar este paso.","Next, let's further explore Departments and their purpose.":"A continuación, vamos a seguir explorando los departamentos y su propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Empecemos por crear cuentas de agentes para sus colegas y miembros del equipo.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Las cuentas de agentes también pueden asignarse a departamentos específicos en función de su área de conocimiento, y software LiveAgent incluso le permite gestionar sus permisos y roles. Por ejemplo, algunos agentes pueden solo ver y responder a tickets, mientras que otros podrían tener la autoridad para gestionar contenido de la base de conocimientos o incluso otros agentes.","Types of LiveAgent account":"Tipos de cuenta de LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"De forma predeterminada, hay tres tipos de cuentas de agentes en LiveAgent. Agente, Administrador y Propietario.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Los agentes pueden ver, responder y administrar tickets, recoger chats/llamadas en vivo, escribir y administrar el contenido de la base de conocimiento, administrar contactos, crear sus propios mensajes enlatados y respuestas predefinidas, administrar sus propios perfiles de agentes, y ver sus propios informes de agentes.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Los administradores, además de los permisos de rol del agente, pueden administrar cuentas de otros agentes y administradores (pero no la cuenta del propietario), ver todos los informes y configurar los ajustes del sistema.",Owner:o,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Además de los permisos del rol de administrador, el propietario también puede administrar la configuración de facturación y pago de la cuenta de LiveAgent.","Manage agents":"Gestionar agentes","Need help configuring your agent accounts? Learn more":"¿Necesitas ayuda para configurar tus cuentas de agente? Más información","Custom agent roles (paid feature)":"Rol de agente personalizado (función de pago)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Además de los roles predeterminados, puede establecer roles de agente a medida y concederles permisos específicos para satisfacer sus necesidades operativas únicas.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ahora que tenemos Agentes y Departamentos clasificados, necesitamos establecer algunos canales de comunicación.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Añadir Departamentos a tu cuenta de LiveAgent puede mejorar significativamente la eficiencia de tu proceso de soporte al cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"El propósito de crear Departamentos es ordenar y asignar tickets a los equipos o agentes respectivos mejor preparados para manejarlos. Esto no solo mejora la eficiencia y productividad del soporte al cliente, sino que también garantiza que las consultas de los clientes sean atendidas por aquellos con la experiencia adecuada.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Además, los departamentos pueden proporcionar datos vitales para análisis e información, ofreciendo una imagen clara de qué áreas reciben la mayoría de consultas o requieren más recursos para mejorar el servicio al cliente. La estructura del departamento también ayuda a brindar un servicio más personalizado a medida que el cliente interactúa con especialistas familiarizados con sus preocupaciones o necesidades específicas.","Manage departments":"Gestionar departamentos","Need help creating or configuring your departments? Learn more":"¿Necesitas ayuda para crear o configurar tus departamentos? Más información","Choose theme":"Seleccionar tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Empecemos por elegir un tema para el portal del cliente. Hay algunas opciones para elegir. Puedes utilizar el botón "Vista previa" para verlos primero.',Connect:s,"Connect email accounts to complete this step.":"Conecta cuentas de correo electrónico para completar este paso.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Empecemos por conectar tus cuentas de email a LiveAgent, lo que te permitirá recibir emails como tickets y responder a ellos de manera fluida.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Se deben configurar dos tipos de cuentas de correo electrónico en LiveAgent, entrante y saliente. La misma cuenta de correo electrónico se utiliza a menudo tanto como cuenta entrante como saliente.","Incoming email accounts":"Cuentas de correo entrantes","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Estas cuentas reciben los correos electrónicos de tus clientes. Cada correo enviado a estas cuentas se importa a LiveAgent, creando un ticket.","Need help connecting your email accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico? Más información","Outgoing email accounts":"Cuentas de email salientes","Your Built-in Email Account":"Tu cuenta de correo electrónico incorporada","connect email accounts":"conectar cuentas de correo","Your built-in email address is: ":"Su dirección de correo electrónico integrada es: ","Feel free to send a test email to this address and see LiveAgent in action!":"¡Siéntase libre de enviar un correo electrónico de prueba a esta dirección y ver LiveAgent en acción!","This step requires you to connect any messaging app you prefer.":"Este paso requiere que conectes cualquier aplicación de mensajería que prefieras.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ahora, introduzcamos otro aspecto esencial de nuestra herramienta - la diversidad de widgets de contacto que LiveAgent ofrece para su conveniencia.","Connect Messaging apps":"Conectar aplicaciones de mensajería","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar estas plataformas de mensajería a LiveAgent le permite responder a sus clientes desde una sola plataforma, eliminando la necesidad de cambiar entre diferentes aplicaciones o cuentas continuamente.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular tus cuentas de WhatsApp a LiveAgent transformará sin problemas todos los mensajes entrantes de WhatsApp en tickets dentro del sistema. Esto permite a sus agentes responder de forma fácil y eficiente a cada consulta de cliente recibida a través de WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp? Más información",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Al integrar sus cuentas de Viber con LiveAgent, todos los mensajes entrantes de Viber se convierten sistemáticamente en tickets individuales dentro de la plataforma. Esto le permite a sus agentes responder rápida y sin esfuerzo a cada solicitud de cliente recibida a través de Viber.","Need help connecting your Viber accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Viber? Más información",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte su página de negocios de Facebook y transforme todos los mensajes, comentarios y mensajes privados enviados a esa página en tickets.","Need help connecting your Facebook accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Facebook? Más información",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Instagram? Más información",Twitter:l,"Connecting social media account is needed to finalize this step.":"Conectar cuenta de redes sociales es necesario para finalizar este paso.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"¿Y qué tal conectar cuentas de WhatsApp o Viber? ¡Con LiveAgent, te tenemos cubierto!","Connect your social media accounts":"Conectar su primera cuenta de mail","connect social media":"conectar redes sociales","Integration possibilities with many VoIP providers worldwide":"Posibilidades de integración con muchos proveedores de VoIP en todo el mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si tu proveedor deseado no está en la lista, siempre se puede usar el método de integración general, ¡pero no dudes en decírnoslo! ¡Haremos todo lo posible por añadirlos!","Unlimited call recording":"Grabación de llamadas ilimitada","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Con grabaciones de llamadas ilimitadas, puedes capturar cada interacción telefónica, proporcionando un recurso valioso para aseguramiento de calidad y capacitación continua para el agente.","IVR (interactive voice response)":"IVR (respuesta de voz interactiva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esta función le permite jugar saludos personalizados o grabaciones informativas para atraer a los que llaman. Proporciona opciones para la recolección de datos durante la interacción de las llamadas y permite a las llamadas interactuar a través de la señalización de tono de toque. Las llamadas pueden invocar varias acciones presionando números, como ser enrutado al agente o departamento correcto o solicitar un callback.","Call Devices":"Dispositivos de llamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si prefiere no manejar llamadas a través del navegador de su PC, puede enlazar un teléfono de hardware externo a LiveAgent. Esta función le permite realizar o responder llamadas fácilmente, ofreciendo un método alternativo para gestionar las interacciones telefónicas que mejor se adapte a su conveniencia.","Mobile apps":"Aplicaciones móviles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para proporcionarle mayor comodidad, ofrecemos aplicaciones móviles gratuitas tanto para Android como para plataformas iOS. Estas aplicaciones te permiten administrar tus llamadas de LiveAgent sin esfuerzo mientras estás de viaje.","Call queue":"Cola de llamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Nuestra función de cola de llamadas asegura que no se pierda ninguna llamada incluso cuando todos los agentes están ocupados. Las llamadas entrantes entran en cola y esperan su turno hasta que el próximo agente disponible pueda manejar la llamada.","Create a call center":"Crear un centro de llamadas","To complete this step, connect your phone number from VoIP.":"Para completar este paso, conecta tu número de teléfono de VoIP.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ofrece una solución integrada para centro de llamadas que le permite recibir, responder y registrar llamadas telefónicas como tickets. Así, con unos pocos pasos, puede convertir su mesa de ayuda en un centro de llamadas dinámico, eliminando la necesidad de soluciones de llamadas de terceros.","What we offer?":"¿Qué ofrecemos?","warning icon":"ícono de advertencia","What do you need?":"¿Qué necesitas?","Connect it with your LiveAgent account":"Conectarlo con tu cuenta de LiveAgent","Call center":"Centro de llamadas","Need help setting up your Call center? Learn more":"¿Necesitas ayuda para configurar tu centro de llamadas? Más información","Chat buttons":"Botones de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estos son fácilmente personalizables y permiten a tus clientes iniciar instantáneamente un chat en vivo con tus representantes directamente desde tu página web. Hay muchos tipos y diseños predefinidos disponibles. ¡Asegúrate de revisarlos!","Need help setting up your Chat Buttons? Learn more":"¿Necesitas ayuda para configurar tus Botones de Chat? Más información","Chat invitations":"Invitaciones de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Involucre a sus clientes de forma proactiva enviando invitaciones de chat automatizadas basadas en criterios específicos, como páginas visitadas o tiempo pasado en una página.","Need help setting up your Chat Invitations? Learn more":"¿Necesitas ayuda para configurar tus Invitaciones de Chat? Más información","Contact forms":"Formularios de contacto","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite a los clientes enviar rápidamente sus consultas o comentarios como tickets directamente desde su página web simplemente haciendo clic en un botón o llenando un formulario en la página.","Need help setting up your Contact Forms? Learn more":"¿Necesitas ayuda para configurar tus Formularios de Contacto? Más información","Call buttons":"Botones de llamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Estos simples botones permiten a sus clientes iniciar una llamada directa desde su navegador web con un agente disponible de su equipo en LiveAgent.","Need help setting up your Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de llamada? Más información","Video call buttons":"Botones de videollamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como su nombre lo sugiere, este botón ofrece una oportunidad de interacción cara a cara, permitiendo a los clientes y agentes conectarse de manera aún más personal.","Need help setting up your Video Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de videollamada? Más información","You can finish this step by creating any contact widget.":"Puede terminar este paso creando cualquier widget de contacto.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"¿Sabías que con LiveAgent, también puedes administrar llamadas telefónicas reales?","Create contact widgets for your website":"Crear widgets de contacto para su sitio web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent proporciona varios widgets de contacto que tienen como objetivo mejorar su experiencia interactiva de servicio al cliente y agilizar la comunicación. Cada uno de estos widgets ofrece un camino único para conectarse con los clientes, mejorando en última instancia su experiencia y potenciando el rendimiento de su servicio al cliente.",Create:d,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"¿Ya estás familiarizado con los fundamentos de LiveAgent? Continuemos con la configuración.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ahora que has entendido los fundamentos, es hora de comenzar a configurar el software.","How does LiveAgent work?":"¿Cómo funciona LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"El software de mesa de ayuda LiveAgent es una herramienta de servicio al cliente que ayuda a gestionar y optimizar las interacciones con los clientes a través de múltiples canales como correo electrónico, chat en vivo, llamadas telefónicas y redes sociales.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"El software clasifica automáticamente las consultas entrantes de los clientes en tickets y las asigna al departamento o agente correspondiente usando reglas predefinidas. Proporciona un único buzón compartido donde los agentes pueden acceder y responder a todas las consultas de los clientes. LiveAgent también ofrece funciones como reglas de automatización, SLA, informes, análisis y una base de conocimientos que ayuda en el autoservicio.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En esencia, LiveAgent mejora la eficiencia de su servicio al cliente y garantiza que todas las comunicaciones con los clientes se manejen de manera oportuna y organizada.","LiveAgent in a nutshell":"LiveAgent en pocas palabras","What is a ticket?":"¿Qué es un ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de mesa de ayuda es esencialmente un registro digital de la solicitud o asistencia de un cliente. Este ticket contiene toda la información relevante sobre el problema o consulta del cliente, incluyendo sus datos de contacto, La naturaleza del problema y cualquier interacción que se haya tenido con el cliente en relación con el problema. El ticket puede provenir de varias fuentes, tales como correos electrónicos, llamadas telefónicas, chats en vivo o mensajes de redes sociales.",Tags:u,Departments:p,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agente es un miembro de su equipo de soporte que interactúa directamente con sus clientes para resolver sus consultas o problemas. Son esencialmente los usuarios del software LiveAgent dentro de su cuenta LiveAgent, encargado de responder a las preguntas de los clientes que llegan como billetes.","Let's start":"Empecemos",rocket:m,Finish:g,"Redo unfinished steps":"Rehacer pasos incompletos",check:h,next:f,"heading icon":"ícono de título","Skip this step":"Saltar este paso","You are all set":"Ya está todo listo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Has completado con éxito todos los pasos para configurar tu software de LiveAgent Helpdesk.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"En caso de que necesites ayuda o tengas consultas, nuestro soporte está a solo un clic de distancia. Nunca dudes en ","reach out":"contactarse",Shortcuts:y,"Check out shortcuts":"Consulta los accesos directos","Discover the secrets of LiveAgent":"Descubre los secretos de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Y para aquellos ansiosos por ahondar más y realmente dominar LiveAgent, hemos recopilado una colección de artículos tutoriales y guías que abarcan una amplia gama de temas. Así que sigue adelante y comienza a explorar.","Improve your LiveAgent skills":"Mejora tus habilidades de LiveAgent","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"¡No dudes en contactarnos! Estamos disponibles las 24 horas al día, los 7 días de la semana.",Email:v,"Chat with us":"Escribenos por chat","Message us":"Mándanos un mensaje","Contact form":"Formulario de contacto","Contact for sales purposes:":"Contacto para fines de ventas:",Phone:b,"(Toll Free in USA & Canada)":"(Llamada gratuita en EE. UU. y Canadá)","(European Union & Worldwide)":"(Unión Europea y todo el mundo)","Our offices:":"Nuestras oficinas:","Self-help and system status:":"Autoayuda y estado del sistema:","Find answers to your questions, day or night.":"Encuentre respuestas a sus preguntas, de día o de noche.","Go to our support portal":"Vaya a nuestro portal de soporte","Support portal":"Portal de soporte","Looking for answers?":"¿Buscando respuestas?","Go to status page":"Ir a la página de estado","Status page":"Página de estado","Check out our service status":"Consulte el estado de nuestro servicio","Social networks:":"Redes sociales:","Connect with us":"Conéctate con nosotros","Join our community today":"Únete a nuestra comunidad hoy","Join our journey":"Únete a nuestro viaje","Let's make memories":"Hagamos recuerdos",X:"X","Let's connect":"Conectémonos","Join our tribe, let's grow":"Únete a nuestra tribu, crezcamos juntos",YouTube:w,"Learn & grow on":"Aprende y crece en","Discover and thrive":"Descubrir y prosperar","Email templates":"Plantillas de correo electrónico","Personalize your customer interactions with customizable email templates.":"Personaliza tus interacciones con clientes con plantillas de correo electrónico personalizables.","Ticket Filters":"Filtros de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Reduzca la gestión de tickets mediante filtros para ordenar y organizar sus tickets.","Agents ranking":"Clasificación de agentes","Enable your customers to assess the assistance provided by your support agents.":"Habilita a tus clientes para evaluar la asistencia proporcionada por tus agentes de soporte.","Canned Messages":"Mensajes predefinidos","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Crear respuestas predefinidas a preguntas comunes para respuestas rápidas y consistentes.","Automatic Rules":"Reglas automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Mejore la eficiencia mediante la creación de acciones predefinidas y flujos de trabajo con reglas.","Ticket Tags":"Etiquetas del ticket","Enhance ticket organization and searchability by creating useful tags.":"Mejorar la organización y la búsqueda de tickets mediante la creación de etiquetas útiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenga información valiosa sobre sus operaciones de servicio al cliente a través de informes detallados.","Domain Parking":"Estacionamiento de dominio","Connect and use your own domain with your LiveAgent account.":"Conecta y usa tu propio dominio con tu cuenta de LiveAgent.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personaliza tu LiveAgent de acuerdo a tus necesidades y preferencias de marca","Integrations & Plugins":"Integraciones y complementos","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplía la funcionalidad de LiveAgent integrando con varias plataformas a través de plugins.","Explore Other Features":"Explorar otras características","Better understand and utilize the full range of features offered by LiveAgent.":"Mejor entender y utilizar la gama completa de características ofrecidas por LiveAgent.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para dominar verdaderamente LiveAgent, consulta nuestra colección de artículos y guías sobre cómo hacerlo.","Home tab":"Pestaña de inicio","Open ticket to be solved (if any)":"Abrir ticket para ser resuelto (si existe)","Resolve ticket":"Resolver ticket","Show predefined answers":"Mostrar respuestas predefinidas","Answer the chat":"Responder al chat","Answer the chat on background":"Responder al chat en segundo plano","Open ticket on background":"Abrir ticket en segundo plano","Send message":"Enviar mensaje","Close ticket tab":"Cerrar pestaña de ticket","Close ticket window":"Cerrar ventana de tickets","Show canned messages":"Mostrar mensajes predefinidos","Cycle through the opened ticket tabs":"Recorrer las pestañas de tickets abiertas","Previous or next tab":"Pestaña anterior o siguiente","Close active tab":"Cerrar pestaña activa","Answer ticket":"Tickets","Canned message":"Mensaje predefinido","Predefined answers":"Respuestas predefinidas","Save time with keyboard shortcuts":"Ahorra tiempo con atajos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Utiliza atajos de teclado para mejorar tus habilidades y productividad.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Cuando pasas el cursor sobre ciertos elementos, se mostrará un mensaje emergente si hay un acceso directo disponible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado","Learn more":"Aprende más",AI:"IA","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Mejore su estrategia de soporte con soluciones impulsadas por IA para optimizar y simplificar sus flujos de trabajo.","Need help configuring your agent accounts?":"¿Necesitas ayuda para configurar tus cuentas de agente?","Need help creating or configuring your departments?":"¿Necesitas ayuda para crear o configurar tus departamentos?","Need help connecting your email accounts?":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico?","Need help connecting your WhatsApp accounts?":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp?","Need help connecting your Viber accounts?":"¿Necesitas ayuda para conectar tus cuentas de Viber?","Need help connecting your Facebook accounts?":"¿Necesitas ayuda para conectar tus cuentas de Facebook?","Need help connecting your Instagram accounts?":"¿Necesitas ayuda para conectar tus cuentas de Instagram?","Need help setting up your Call center?":"¿Necesitas ayuda para configurar tu centro de llamadas?","Need help setting up your Chat Buttons?":"¿Necesitas ayuda para configurar tus botones de chat?","Need help setting up your Chat Invitations?":"¿Necesitas ayuda para configurar tus Invitaciones de Chat?","Need help setting up your Contact Forms?":"¿Necesitas ayuda para configurar tus Formularios de Contacto?","Need help setting up your Call Buttons?":"¿Necesitas ayuda para configurar tus botones de llamada?","Need help setting up your Video Call Buttons?":"¿Necesitas ayuda para configurar tus botones de videollamada?","Create a new department or rename the default one to finish this step.":"Crear un nuevo departamento o renombrar el predeterminado para terminar este paso.",New:C,Open:L,Postponed:q,Answered:z,Resolved:N,Closed:j,"Failed to update step. Please try again later.":"No se pudo actualizar el paso. Por favor, inténtelo de nuevo más tarde.",'Changing the view "Getting started" failed.':'Falló el cambio de vista "Comenzando".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecta tu página de negocios de X y transforma todas las publicaciones, comentarios y mensajes privados enviados a esa página en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent se puede integrar con cuentas de Facebook, Instagram y X(Twitter) y transformar la comunicación de estos canales en tickets para una gestión mejor y más fácil. Tener todas las redes sociales disponibles conectadas a LiveAgent le permite interactuar y responder a sus clientes desde un solo lugar en vez de cambiar constantemente entre sus cuentas de redes sociales.","Change theme":"Cambiar tema","Need help customizing your Customer portal?":"¿Necesitas ayuda para personalizar tu portal de cliente?","Personalize Customer Portal":"Personalizar portal del cliente","You can also easily customize the color scheme of your customer portal.":"También puedes personalizar fácilmente el esquema de colores de tu portal de clientes.","Change colors":"Cambiar colores","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Como quizás ya hayas notado en las pantallas de configuración del portal del cliente, hay otras opciones más avanzadas, como personalizar el HTML y CSS o añadir tus propios scripts de seguimiento al portal del cliente en sí.","Create your first article":"Crea tu primer artículo","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Otra cosa a tener en cuenta es lo fácil que es crear tus propios artículos de base de conocimientos para los visitantes de tu portal de clientes.","Create article":"Crear artí­culo","Make your Knowledgebase public":"Hacer pública su base de conocimientos","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"El último paso es permitir que la base de conocimientos haga que sus artículos sean visibles en su portal de clientes.","Enable knowledgebase":"Activar la base de conocimientos","Manage knowledgebase":"Gestionar la base de conocimiento","Keep up the pace! Create your knowledgebase to finalize this step.":"¡Mantén el ritmo! Crea tu base de conocimiento para finalizar este paso.","Congratulations! You've reached the end.":"¡Felicidades! Has llegado al final.","Configure Customer Portal":"Configurar portal de clientes","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Como último paso, hablemos sobre el portal del cliente, una plataforma donde sus clientes pueden comunicarse, obtener información y resolver sus problemas de forma independiente. Una base de conocimiento bien mantenida puede reducir significativamente la carga sobre sus agentes y mejorar la satisfacción del cliente.","Customer support portal":"Portal de soporte al cliente","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Y ahora echemos un vistazo a su propio Portal del Cliente aquí: {link} Puede tardar un tiempo hasta que también esté bonito y brillante, pero no se preocupe, eventualmente llegará allí.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Con LiveAgent, puedes personalizar completamente el diseño de tu portal de clientes de acuerdo con el tema y las preferencias de tu marca. Como ejemplo o inspiración, no dudes en consultar nuestra base de conocimientos de LiveAgent disponible en {link}, que se construye solo con esta función.","Getting started progress":"Progreso de los primeros pasos","Do not show Getting started screen after login":"No mostrar la pantalla de primeros pasos después de iniciar sesión","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Una vez habilitado, vuelve a tu portal de clientes {link} y ve lo que has logrado. ¡Bien hecho! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} pasos finalizados","Learn the basics.":"Aprende los conceptos básicos.","Show shortcuts":"Mostrar atajos","Chat button":"Botón de chat","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Conecta tu página comercial de Instagram y transforma todos los comentarios en tus publicaciones y menciones de cuenta en tickets. La página comercial debe estar vinculada a una página de Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Conecta tu cuenta de X y transforma todas las publicaciones en tickets basados en consultas definidas.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtener un número de teléfono de un proveedor de VoIP (voz sobre protocolo de internet)","Upgrade your helpdesk account to manage your own call center":"Actualiza tu helpdesk para gestionar tu propio centro de llamadas",Smile:P,"Contact widgets":"Widgets de contacto","All done":"Todo hecho","What is a department?":"Qué es un departamento?","Who is an agent?":"¿Quién es un agente?","various states":"varios estados","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through {link} - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly 'resolved' when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible 'closed' status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.":`A medida que el problema avanza hacia la resolución, el ticket se actualiza con nuevas acciones, respuestas o notas. El ticket pasa por {link} - empezando por ser 'nuevo', a ser 'respondido' cuando un agente responde, "abierto" cuando el cliente responda, y por último "resuelto" cuando el problema se resuelve. Si el ticket no se vuelve a abrir, concluirá su ciclo con el estado final e irreversible "cerrado". Este sistema asegura que el problema de cada cliente sea sistemáticamente rastreado, abordado y resuelto.`,"To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Para ayudar en la gestión y distribución de tickets, es importante crear Departamentos. Esto delega efectivamente la autoridad y responsabilidad relacionadas con los tickets, asegurando que cada ticket se dirija al equipo o persona correcta.",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like "Sales - English", "Sales - German" or "Technical - 2nd level". This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Un departamento se refiere a un grupo designado dentro de la organización que maneja tickets específicos o consultas de clientes. Puede representar diferentes áreas funcionales dentro de una empresa como "Servicio al Cliente", "Soporte Técnico", "Facturación" o "Ventas", o puede representar diferentes habilidades lingüísticas o competencia de equipo como "Ventas - Inglés", "Ventas - Alemán" o "Técnico - Nivel 2". Esto asegura que los tickets se asignen rápidamente a las personas adecuadas, lo que puede resolver problemas de manera más rápida y eficiente.','Your LiveAgent account already has one default department named "General". Feel free to rename it or add new departments now.':'Tu cuenta de LiveAgent ya tiene un departamento predeterminado llamado "General". Siéntete libre de renombrarlo o agregar nuevos departamentos ahora.',"Connect your support email addresses":"Conécte sus direcciones de correo electrónico de soporte","These accounts facilitate responding to customer's emails. Emails and responses sent from LiveAgent utilize these accounts.":"Estas cuentas facilitan responder a los correos electrónicos de los clientes. Los correos electrónicos y las respuestas enviadas desde LiveAgent utilizan estas cuentas.","Every LiveAgent account has a built-in email address, serving as an incoming email account for initial testing and email forwarding purposes and outgoing email account to send application notifications. We provide this mailbox free of charge, but it contains some limitations - it does not allow sending out custom emails. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing, but not for communication with your clients.":"Cada cuenta de LiveAgent tiene una dirección de correo electrónico incorporada, que sirve como una cuenta de correo entrante para pruebas iniciales y fines de reenvío de correo electrónico, y como cuenta de correo saliente para enviar notificaciones de la aplicación. Proporcionamos este buzón de forma gratuita, pero contiene algunas limitaciones: no permite el envío de correos electrónicos personalizados. Se recomienda su uso durante la configuración inicial de su cuenta LiveAgent y para pruebas fundamentales, pero no para la comunicación con sus clientes.","Need help connecting your X accounts?":"¿Necesitas ayuda para conectar tus cuentas de X?","List of VoIP providers":"Lista de proveedores de VoIP","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.":"Asegúrate de experimentar con todas las diversas funciones y herramientas disponibles. Recuerda, la clave del éxito con software como este es aprovechar al máximo sus capacidades. Mantente curioso, innovador y siempre listo para interacciones significativas con el cliente. Estamos emocionados de ver cómo esta plataforma te ayudará a impulsar tus interacciones con los clientes, mejorar los tiempos de respuesta y aumentar la satisfacción general del cliente.","We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Estamos encantados de ver cómo esta plataforma le ayudará a mejorar sus interacciones con los clientes, a mejorar los tiempos de respuesta y a aumentar la satisfacción general del cliente.","Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page.":"¿Te gustaría navegar por LiveAgent de forma más rápida y eficiente? Familiarizarte con los accesos directos disponibles ciertamente acelerará tus tareas y mejorará tu productividad. Visita nuestra página de accesos directos dedicada.","Service Level Agreement":"Acuerdo de nivel de servicio","Define and monitor performance standards by creating Service Level Agreements (SLA).":"Definir y supervisar los estándares de rendimiento mediante la creación de acuerdos de nivel de servicio (SLA).","Provide excellent customer service":"Proporcionar un excelente servicio al cliente","We'd love to hear from you":"Nos encantaría saber de ti","Need support or advice? We're ready to listen.":"¿Necesitas soporte o consejo? Estamos listos para escucharte.","We're looking forward to talking to you on social media.":"Esperamos con interés hablar contigo en las redes sociales.","Now, let's create agent accounts for your coworkers and set their roles.":"Ahora, vamos a crear cuentas de agentes para sus compañeros de trabajo y establecer sus papeles.","If you are done with email accounts, it's time to have a look at social media channels.":"Si has terminado con las cuentas de correo electrónico, es hora de echar un vistazo a los canales de redes sociales.","We're nearly there. Just one last step remains! Let's have a look at the Customer Portal and what it offers.":"Estamos a punto de llegar. ¡Solo queda un último paso! Echemos un vistazo al Portal del Cliente y a lo que ofrece.","This feature is locked on your current plan.":"Esta función está bloqueada en tu plan actual.","Change plan":"Cambio de plan"};export{T as AI,t as Admins,a as Agents,z as Answered,j as Closed,s as Connect,d as Create,k as Customizations,p as Departments,v as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,C as New,L as Open,o as Owner,b as Phone,q as Postponed,A as Reports,N as Resolved,y as Shortcuts,P as Smile,u as Tags,l as Twitter,i as Viber,n as WhatsApp,E as X,w as YouTube,h as check,I as default,f as next,m as rocket};

package/dist/assets/et-EE.js

@@ -1 +1 @@
-const e="Halda",a="Agendid",t="Administraatorid",i="Omanik",s="Ühenda",n="WhatsApp",o="Viber",l="Facebook",d="Instagram",r="Twitter",T="Loo",u="Sildid",m="Osakonnad",k="rakett",c="Lõpeta",g="märgi",h="järgmine",p="Otseteed",v="E-post",b="Telefon",I="X",y="YouTube",f="Aruanded",j="Kohandused",N="AI",K="Uus",w="Avatud",A="Edasilükatud",L="Vastatud",C="Lahendatud",V="Suletud",S="Naeratus",P={"Getting started":"Alustamine","Learn the basics":"Õppige põhitõdesid","Add agents":"Lisa agente","Add departments":"Lisa osakondi","Connect email accounts":"heda meilikontosid","Connect social media":"Ühenda sotsiaalmeedia","Connect messaging apps":"Ühenda sõnumivahetuse rakendusi","Create contact widget":"Loo kontaktividin","Create call center":"Loo kõnekeskus","Configure customer portal":"Konfigureeri kliendiportaali","Keyboard Shortcuts":"Klaviatuuri otseteed","Improve your CX skills":"Täienda oma kliendikogemuse oskusi","Contact Us":"Võta meiega ühendust",Manage:e,"Add agent":"Lisa agent","Create agent account to complete this step.":"Sammu lõpule viimiseks tuleb luua agendi konto.","Next, let's further explore Departments and their purpose.":"Järgmiseks uurime Osakondi ja nende eesmärki.","Let's start by creating agent accounts for your colleagues and team members.":"Alustame kolleegidele ja meeskonnaliikmetele agentide kontode loomisega.","Types of LiveAgent account":"LiveAgenti konto tüübid","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Vaikimisi on LiveAgentis kolme tüüpi agendi kontosid. Agent, administraator ja omanik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agendid saavad vaadata, vastata ja hallata pileteid, võtta vastu reaalajas vestlusi/kõnesid, kirjutada ja hallata teadmusbaasi sisu, kontakte, luua oma ettekirjutatud sõnumeid ja eelnevalt määratletud vastuseid, hallata oma agendiprofiili ja näha oma agendiaruandeid.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administraatorid saavad lisaks agendi rolli õigustele hallata teiste agentide ja adminnide kontosid (aga mitte omaniku kontot), näha kõiki aruandeid ja konfigureerida süsteemi seadeid.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Lisaks andministraatori rollide lubadele, saab omanik hallata ka LiveAgenti konto arveldamise ja maksete seadeid.","Manage agents":"Halda agente","Need help configuring your agent accounts? Learn more":"Vajad abi agentide kontode konfigureerimisel? Uuri lähemalt","Custom agent roles (paid feature)":"Kohandatud agentide rollid (tasuline funktsioon)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Lisaks vaikimisi rollidele saate luua kohandatud agendi rolle ja anda neile spetsiifilisi õigusu, et need vastaksid teie ainulaadsetele toimimisvajadustele.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nüüd, kui meil on agentuurid ja osakonnad paigas, peame looma mõned suhtluskanalid.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Osakondade lisamine teie LiveAgenti kontole võib oluliselt parandada teie klienditoe protsessi efektiivsust.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Osakondade loomise eesmärk on sorteerida ja määrata pileteid vastavatesse meeskondadesse või agentidele, kes on kõige paremini sobilikud nende käsitlemiseks. See mitte ainult ei paranda klienditoe efektiivsust ja tootlikkust, vaid tagab ka, et klientide küsimusi haldavad inimesed, kellel on õige pädevus.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Osakonnad võimaldavad samuti struktureeritud töövooge. Saate seadistada iga osakonna reegleid ja juurdepääsulube, mis aitab säilitada organiseeritud töökeskkonda.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Lisaks võivad osakonnad anda hindamiseks ja ülevaadete tegemiseks olulisi andmeid, pakkudes ülevaadet, millised valdkonnad saavad kõige rohkem päringuid või vajavad rohkem ressursse klienditeeninduse parandamiseks. Osakonna struktuur aitab samuti pakkuda isikupärasemat teenust, kuna klient suhtleb spetsialistidega, kes tunnevad tema konkreetseid muresid või vajadusi.","Manage departments":"Halda osakondi","Need help creating or configuring your departments? Learn more":"Vajad abi oma osakondade loomisel või seadistamisel? Uuri lähemalt","Choose theme":"Vali teema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Alustame kliendiportaali teema valimisega. Valida saab paari võimaluse vahel. Neid on võimalik uurida, kasutades "Eelvaate" nuppu.',Connect:s,"Connect email accounts to complete this step.":"Sammu lõpule viimiseks tuleb teil ühendada oma e-posti kontod.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Alustuseks ühendame teie e-posti kontod LiveAgentiga, mis võimaldab teil saada e-kirju piletitena ja neile sujuvalt vastata.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"LiveAgentis peavad olema seadistatud kahte tüüpi e-posti kontod: sissetulevad ja väljaminevad. Sama e-posti kontot kasutatakse sageli nii sissetuleva kui ka väljamineva kontona.","Incoming email accounts":"Sissetulevad e-posti kontod","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Need kontod võtavad vastu e-kirju teie klientidelt. Iga nendele kontodele saadetud e-kiri imporditakse LiveAgenti ning luuakse pilet.","Need help connecting your email accounts? Learn more":"Vajad abi oma e-posti kontode ühendamisel? Uuri lähemalt","Outgoing email accounts":"Väljuvad meilikontod","Your Built-in Email Account":"Teie sisseehitatud e-posti konto","connect email accounts":"ühenda e-posti kontod","Your built-in email address is: ":"Teie sisseehitatud e-posti aadress on: ","Feel free to send a test email to this address and see LiveAgent in action!":"Ärge kõhelge saatmast proovimeili sellele aadressile ja näha LiveAgentit tegutsemas!","This step requires you to connect any messaging app you prefer.":"See samm nõuab, et ühendaksite oma eelistatud sõnumirakenduse.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Nüüd tutvustame meie tööriista veel ühte olulist aspekti - erinevaid kontaktividinaid, mida LiveAgent teie mugavuse huvides pakub. ","Connect Messaging apps":"Ühenda sõnumivahetuse rakendusi","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Nende sõnumiteenuste platvormide ühendamine LiveAgentiga võimaldab teil vastata oma klientidele ühest ainulaadsest platvormist, elimineerides pideva vajaduse vahetada erinevate rakenduste või kontode vahel.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Oma WhatsAppi kontode sidumine LiveAgentiga muudab süsteemis kõik saabuvad WhatsAppi sõnumid piletiteks. See võimaldab teie agentidel kergesti ja efektiivselt vastata igale WhatsAppi kaudu saadud kliendiküsimusele.","Need help connecting your WhatsApp accounts? Learn more":"Vajad abi oma WhatsApp kontode ühendamisel? Uuri lähemalt",Viber:o,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Integreerides oma Viberi kontod LiveAgentiga, muudetakse kõik sissetulevad Viberi sõnumid süsteemselt eraldiseisvateks piletiteks. See võimaldab teie agentidel kiiresti ja vaevata vastata igale Viberi kaudu saadud kliendi päringule.","Need help connecting your Viber accounts? Learn more":"Vajad abi oma Viber kontode ühendamisel? Uuri lähemalt",Facebook:l,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ühendage oma Facebooki ettevõtte leht ja teisendage kõik sellele lehele saadetud postitused, kommentaarid ja privaatsõnumid piletiteks.","Need help connecting your Facebook accounts? Learn more":"Vajad abi Facebooki kontode ühendamisel? Uuri lähemalt",Instagram:d,"Need help connecting your Instagram accounts? Learn more":"Vajad abi Instagrami kontode ühendamisel? Uuri lähemalt",Twitter:r,"Connecting social media account is needed to finalize this step.":"Selle sammu lõpule viimiseks on vajalik ühendada oma sotsiaalmeedia konto.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Ja kuidas on WhatsAppi või Viberi konto ühendamisega? LiveAgentiga on kõik võimalik!","Connect your social media accounts":"Ühenda oma sotsiaalmeedia kontod","connect social media":"ühenda sotsiaalmeedia","Integration possibilities with many VoIP providers worldwide":"Integreerimisvõimalused paljude VoIP pakkujatega üle kogu maailma","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Kui soovitud teenusepakkujat ei ole nimekirjas, saab alati kasutada üldist integratsioonimeetodit, kuid andke meile sellest kindlasti teada! Teeme oma parima, et need lisada.","Unlimited call recording":"Piiramatu kõnesalvestus","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Piiramatu kõnesalvestusega saate talletada iga telefonivestluse, pakkudes väärtuslikku ressurssi kvaliteedikontrolliks ja järjepidevaks agendi koolitamiseks.","IVR (interactive voice response)":"IVR (interaktiivne häälvastus)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Funktsioon võimaldab teil mängida kohandatud tervitusi või teavet, et kaasata helistajaid. IVR pakub kõnede ajal andmete kogumise võimalusi ja võimaldab helistajatel suhelda klahvivajutuste kaudu. Helistajad saavad numbreid vajutades esile kutsuda erinevaid toiminguid, näiteks ümbersuunamine õige agendi või osakonnani või tagasiside taotlemine.","Call Devices":"Kõne seadmed","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Kui te ei eelista käsitleda kõnesid oma arvuti brauseri kaudu, saate hõlpsasti ühendada LiveAgentiga välise riistvaratelefoni. See funktsioon võimaldab teil hõlpsasti teha kõnesid või neile vastata, pakkudes alternatiivset meetodit telefonisuhtluse haldamiseks, vastavalt teie enda mugavuse soovidele.","Mobile apps":"Mobiilirakendused","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Et pakkuda teile lisamugavust, pakume tasuta mobiilirakendusi nii Androidi kui ka iOSi platvormidele. Need rakendused võimaldavad teil hõlpsasti hallata oma LiveAgenti telefonikõnesid ka liikvel olles.","Call queue":"Kõnede järjekord","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Meie kõnede järjekorra funktsioon tagab, et ei jäta ühtegi kõne vahele isegi siis, kui kõik agendid on hõivatud. Sissetulevad kõned pannakse kõik järjekorda ootele, kuni järgmine vaba agent saab kõnele vastata.","Create a call center":"Loo kõnekeskus","To complete this step, connect your phone number from VoIP.":"Selle sammu lõpule viimiseks tuleb teil ühendada oma telefoninumber VoIP-iga.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent pakub integreeritud kõnekeskuse lahendust, mis võimaldab vastu võtta, vastata ja registreerida telefonikõnesid piletitena. Nii et vaid mõne sammuga on võimalik muuta oma klienditugi dünaamiliseks kõnekeskuseks, likvideerides vajaduse kolmandate osapoolte helistamislahenduste järele.","What we offer?":"Mida me pakume?","warning icon":"hoiatuse ikoon","What do you need?":"Mida vaja?","Connect it with your LiveAgent account":"Ühendage see oma LiveAgenti kontoga","Call center":"Kõnekeskus","Need help setting up your Call center? Learn more":"Vajad abi oma kõnekeskuse seadistamisel? Uuri lähemalt","Chat buttons":"Vestlusnupud","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Need on hõlpsasti kohandatavad ja võimaldavad teie klientidel kohe algatada reaalajas vestlusi teie esindajatega otse teie veebilehelt. Saadaval on palju erinevaid tüüpe ja eelnevalt seadistatud kujundusi. Vaadake need kindlasti üle!","Need help setting up your Chat Buttons? Learn more":"Vajad abi oma vestlusnuppude seadistamisel? Uuri lähemalt","Chat invitations":"Vestluskutsed","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Kaasake proaktiivselt oma kliente, saates automatiseeritud vestluskutseid, lähtudes enda määratud kriteeriumidest, näiteks külastatud lehtedest või lehel viibitud ajast.","Need help setting up your Chat Invitations? Learn more":"Vajad abi oma vestluskutsete seadistamisel? Uuri lähemalt","Contact forms":"Kontaktivormid","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"See vidin võimaldab klientidel kiiresti edastada oma päringuid või tagasisidet piletitena otse teie veebilehelt, klõpsates lihtsalt nuppu või täites lehe sees oleva vormi.","Need help setting up your Contact Forms? Learn more":"Vajad abi oma kontaktivormide seadistamisel? Uuri lähemalt","Call buttons":"Kõnenupud","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Need lihtsad nupud võimaldavad teie klientidel alustada otsekõnet teie LiveAgenti meeskonna saadaoleva agendiga.","Need help setting up your Call Buttons? Learn more":"Vajad abi oma kõnenuppude seadistamisel? Uuri lähemalt","Video call buttons":"Videokõne nupud","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Nagu nimi ütleb, pakub see nupp võimalust näost-näkku suhtlemiseks, võimaldades klientidel ja agentidel veelgi isiklikuma ühenduse luua.","Need help setting up your Video Call Buttons? Learn more":"Vajad abi oma video kõnenuppude seadistamisel? Uuri lähemalt","You can finish this step by creating any contact widget.":"Selle sammu lõpetamiseks tuleb teil luua mis tahes kontaktividin.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Kas te teadsite, et LiveAgentiga on võimalik hallata ka tegelikke telefonikõnesid?","Create contact widgets for your website":"Looge oma veebilehele kontaktividinaid","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent pakub erinevaid kontaktividinaid, mis on suunatud teie interaktiivse klienditeeninduse kogemuse parandamisele ja suhtluse sujuvamaks muutmisele. Igaüks neist vidinatest pakub ainulaadset võimalust klientidega ühenduse võtmiseks, parendades lõpuks nende kogemust ja tõstes teie klienditeeninduse tulemusi.",Create:"Loo","Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Olete juba LiveAgenti põhitõdedega tuttav? Jätkame seadistamisega.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nüüd, kui olete põhitõed selgeks saanud, on aeg alustada tarkvara seadistamisega.","How does LiveAgent work?":"Kuidas LiveAgent töötab?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgenti klienditoe tarkvara on klienditeeninduse tööriist, mis aitab hallata ja sujuvamaks muuta kliendisuhtlust erinevates kanalites, nagu e-post, otsekõne, telefonikõned ja sotsiaalmeedia.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Tarkvara sorteerib sissetulevad klientide päringud automaatselt piletiteks ja jagab need vastavale osakonnale või agentidele eelnevalt määratletud reeglite alusel. See pakub ühtset, jagatud postkasti, kus agendid saavad vaadata kõiki klientide küsimusi ja neile mugavalt vastata. LiveAgent pakub ka selliseid funktsioone nagu automatiseerimisreeglid, SLA, aruanded, analüütika ja teadmusbaas, mis aitavad kaasa iseteenindusele.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Sisuliselt parandab LiveAgent teie klienditeeninduse efektiivsust ja tagab, et kõiki kliendisuhtlusi käsitletakse õigeaegselt ja organiseeritult.","LiveAgent in a nutshell":"LiveAgent üldistatuna","What is a ticket?":"Mis on pilet?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Klienditeeninduse pilet on põhimõtteliselt digitaalne kinnitus kliendi abipalve kohta. See pilet sisaldab kõiki asjakohaseid andmeid kliendi probleemist või päringust, sealhulgas nende kontaktandmeid, probleemi olemust ja kõiki probleemiga seonduvaid suhtlusi. Pilet võib pärineda erinevatest allikatest, näiteks e-kirjadest, telefonikõnedest, reaalajas vestlustest või sotsiaalmeedia sõnumitest.",Tags:u,Departments:m,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent on teie klienditoe meeskonna liige, kes on otseses kontaktis klientidega, et lahendada nende päringuid või probleeme. Nad on põhimõtteliselt teie konto alla kuuluvad LiveAgenti tarkvara kasutajad, kelle ülesanne on vastata piletitena saabuvatele klietide päringutele.","Let's start":"Alustame",rocket:k,Finish:c,"Redo unfinished steps":"Soorita lõpetamata sammud uuesti",check:g,next:h,"heading icon":"päise ikoon","Skip this step":"Jäta see samm vahele","You are all set":"Kõik on valmis","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Olete edukalt lõpetanud kõik sammud oma LiveAgenti klienditoe tarkvara seadistamisel.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Kui teil on vaja abi või tekib küsimusi, on meie tugi vaid hiireklõpsu kaugusel. Ärge kõhelge ","reach out":"kontakteerumast",Shortcuts:p,"Check out shortcuts":"Tutvu otseteedega","Discover the secrets of LiveAgent":"Avastage LiveAgenti saladused","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Ja neile, kes soovivad sügavamale süüvida ja tõeliselt Liveagenti valitseda, oleme kogunud artiklite ja juhendite kogu, mis käsitleb laias valikus teemasid. Nii et alustage aga avastamist.","Improve your LiveAgent skills":"Täienda oma LiveAgenti oskusi","Direct contacts: ":"Otsesed kontaktid: ","Don't hesitate to contact us! We are available 24/7.":"Ärge kõhelge meiega ühendust võtta! Oleme saadaval 24/7.",Email:v,"Chat with us":"Vestle meiega","Message us":"Saada meile sõnum","Contact form":"Kontaktivorm","Contact for sales purposes:":"Müügieesmärkidel kontakteerumine:",Phone:b,"(Toll Free in USA & Canada)":"(Tasuta USA-s ja Kanadas)","(European Union & Worldwide)":"(Euroopa Liit ja Ülemaailmne)","Our offices:":"Meie kontorid:","Self-help and system status:":"Eneseabi ja süsteemi olek:","Find answers to your questions, day or night.":"Leia vastused oma küsimustele, päeval või öösel.","Go to our support portal":"Suundu meie kliendiportaali","Support portal":"Kliendiportaal","Looking for answers?":"Otsite vastuseid?","Go to status page":"Suundu olekulehele","Status page":"Olekuleht","Check out our service status":"Kontrolli meie teenuse olekut","Social networks:":"Sotsiaalvõrgustikud:","Connect with us":"Võtke meiega ühendust","Join our community today":"Liitu meie kogukonnaga juba täna","Join our journey":"Liituge meie teekonnaga","Let's make memories":"Loome mälestusi",X:"X","Let's connect":"Loome ühenduse","Join our tribe, let's grow":"Liitu meie hõimuga, kasvatame koos",YouTube:y,"Learn & grow on":"Õpi ja kasva","Discover and thrive":"Avasta ja õitse","Email templates":"E-kirja mallid","Personalize your customer interactions with customizable email templates.":"Isikupärastage oma kliendisuhtlusi kasutades kohandatavaid e-kirja malle.","Ticket Filters":"Piletite filtrid","Streamline ticket management by using filters to sort and organize your tickets.":"Kasutage piletihalduse sujuvaks muutmiseks filtreid, et sorteerida ja korraldada oma pileteid.","Agents ranking":"Agentide hindamine","Enable your customers to assess the assistance provided by your support agents.":"Pakkuge oma klientidele võimalust hinnata teie klienditoe pakkujate abi.","Canned Messages":"Salvestatud sõnumid","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Loo eelnevalt määratletud vastused sageli küsitud küsimustele, et pakkuda kiireid ja ühtseid vastuseid.","Automatic Rules":"Automaatsed reeglid","Improve efficiency by creating predefined actions and workflows with rules.":"Parandage tõhusust, luues reeglite abil eelnevalt määratletud toimingud ja töövood.","Ticket Tags":"Piletite sildid","Enhance ticket organization and searchability by creating useful tags.":"Paranda piletite organiseeritust ja otsitavust, luues neile kasulikke silte.",Reports:f,"Gain valuable insights into your customer service operations through detailed reports.":"Hankig väärtuslikku teavet oma klienditeeninduse toimivuse kohta üksikasjalikest aruannetest.","Domain Parking":"Domeeni parkimine","Connect and use your own domain with your LiveAgent account.":"Ühendage ja kasutage enda domeeni oma LiveAgenti kontoga.",Customizations:j,"Personalize your LiveAgent according to your branding needs and preferences":"Isikupärastage oma LiveAgenti vastavalt oma brändi vajadustele ja eelistustele","Integrations & Plugins":"Integratsioonid ja pistikprogrammid","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Laiendage LiveAgenti funktsionaalsust, integreerides selle pistikprogrammide toel erinevate platvormidega.","Explore Other Features":"Tutvu ülejäänud funktsioonidega","Better understand and utilize the full range of features offered by LiveAgent.":"Mõistke paremini ja kasutage maksimaalselt kõiki LiveAgenti pakutavaid funktsioone.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Et LiveAgentit tõeliselt valitseda, soovitame vaadata meie õpetuste ja juhendite kogu.","Home tab":"Avaleht","Open ticket to be solved (if any)":"Ava pilet lahendamiseks (kui on)","Resolve ticket":"Lahenda pilet","Show predefined answers":"Kuva eelnevalt määratletud vastused","Answer the chat":"Vasta vestlusele","Answer the chat on background":"Vasta vestlusele taustal","Open ticket on background":"Ava pilet taustal","Send message":"Saada sõnum","Close ticket tab":"Sulge pileti vahekaart","Close ticket window":"Sulge pileti aken","Show canned messages":"Kuva salvestatud sõnumid","Cycle through the opened ticket tabs":"Liigu läbi avatud piletite vahekaartide","Previous or next tab":"Eelmine või järgmine vahekaart","Close active tab":"Sulge aktiivne vahekaart","Answer ticket":"Vasta piletile","Canned message":"Konserveeritud sõnum","Predefined answers":"Eelmääratletud vastused","Save time with keyboard shortcuts":"Säästa aega klaviatuuri otseteedega","Use keyboard shortcuts to enhance your skills and productivity.":"Kasutage klaviatuuri otseteid, et täiustada oma oskusi ja tootlikkust.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kui hoiad hiirt teatud elementide kohal, kuvatakse otsetee olemasolu puhul pisike näpunäide.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Osakonnad võimaldavad ka struktureeritud töövooge. Saate seadistada iga osakonna reegleid ja juurdepääsulube, mis aitab säilitada organiseeritud töökeskkonda.","Learn more":"Lisateave",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Tõhustage oma klienditoe strateegiat AI-põhiste lahendustega, et juhtida oma töövooge sujuvamalt ja tõhusamalt.","Need help configuring your agent accounts?":"Vajad abi agentide kontode konfigureerimisel? Uuri lähemalt","Need help creating or configuring your departments?":"Vajad abi oma osakondade loomisel või seadistamisel?","Need help connecting your email accounts?":"Vajad abi oma e-posti kontode ühendamisel?","Need help connecting your WhatsApp accounts?":"Vajad abi oma WhatsAppi kontode ühendamisel?","Need help connecting your Viber accounts?":"Vajad abi oma Viberi kontode ühendamisel?","Need help connecting your Facebook accounts?":"Vajad abi oma Facebooki kontode ühendamisel?","Need help connecting your Instagram accounts?":"Vajad abi oma Instagrami kontode ühendamisel?","Need help setting up your Call center?":"Vajad abi oma kõnekeskuse seadistamisel?","Need help setting up your Chat Buttons?":"Vajad abi oma vestlusnuppude seadistamisel?","Need help setting up your Chat Invitations?":"Vajad abi oma vestluskutsete seadistamisel?","Need help setting up your Contact Forms?":"Vajad abi oma kontaktivormide seadistamisel?","Need help setting up your Call Buttons?":"Vajad abi oma kõnenuppude seadistamisel?","Need help setting up your Video Call Buttons?":"Vajad abi oma videokõne nuppude seadistamisel?","Create a new department or rename the default one to finish this step.":"Sammu lõpetamiseks looge uus osakond või nimetage vaikimisi osakond ümber.",New:"Uus",Open:w,Postponed:A,Answered:L,Resolved:C,Closed:V,"Failed to update step. Please try again later.":"Sammu värskendamine ebaõnnestus. Palun proovige hiljem uuesti.",'Changing the view "Getting started" failed.':'"Alustamine" vaate muutmine ebaõnnestus.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ühendage oma ettevõtte X-i leht ja teisendage kõik sellele lehele saadetud postitused, kommentaarid ja privaatsõnumid piletiteks.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgenti saab integreerida Facebooki, Instagrami ja X-i (Twitteri) kontodega ning muuta nendest kanalitest tuleva suhtluse parema ja lihtsama haldamise eesmärgil piletiteks. Kui kõik saadaolevad sotsiaalvõrgustikud on ühendatud LiveAgentiga, võimaldab see teil suhelda ja vastata oma klientidele ühest tsentraalsest kohast, selle asemel et pidevalt erinevate sotsiaalmeedia kontode vahel vahetada.","Change theme":"Vaheta teemat","Need help customizing your Customer portal?":"Vajad abi oma kliendiportaali kohandamisel?","Personalize Customer Portal":"Isikupärasta kliendiportaali","You can also easily customize the color scheme of your customer portal.":"Samuti saate lihtsalt kohandada oma kliendiportaali värviskeemi.","Change colors":"Muuda värve","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Nagu olete võibolla juba kliendiportaali seadistamise ekraanidelt märganud, on olemas ka muid täiustatud võimalusi, näiteks HTML-i ja CSS-i kohandamine või kliendiportaalile isiklike jälgimisskriptide lisamine.","Create your first article":"Loo oma esimene artikkel","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Veel tasub täheldada, kui lihtne on luua teadmusaasi artikleid oma kliendiportaalide külastajatele.","Create article":"Loo artikkel","Make your Knowledgebase public":"Muuda oma teadmusbaas avalikuks","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Viimane samm on teadmusbaasi aktiveerimine, et muuta teie artiklid kliendiportaalis nähtavaks.","Enable knowledgebase":"Lülita teadmusbaas sisse","Manage knowledgebase":"Halda teadmusbaasi","Keep up the pace! Create your knowledgebase to finalize this step.":"Jätkake samas tempos! Sammu lõpule viimiseks tuleb luua oma teadmusbaas.","Congratulations! You've reached the end.":"Palju õnne! Olete jõudnud lõpuni.","Configure Customer Portal":"Kliendiportaali konfigureerimine","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Viimase sammuna räägime Kliendiportaalist, platvormist, kus teie kliendid saavad kontakteeruda, hankida teavet ja lahendada oma probleeme iseseisvalt. Hästi hallatud teadmusbaas võib oluliselt vähendada teie agentide koormust ja parandada kliendirahulolu.","Customer support portal":"Klienditoe portaal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Ja nüüd heidame pilgu teie isiklikule kliendiportaalile: {link} Võib kuluda pisut aega, et see oleks kena ja läikiv, kuid ärge muretsege, te jõuate sinna niikuinii.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"LiveAgentiga saab täielikult kohandada oma kliendiportaalide disaini vastavalt oma brändi teemadele ja eelistustele. Näiteks või inspiratsiooniks vaadake meie LiveAgenti teadmusbaasi, mis on saadaval aadressil {link}, mis on samuti loodud ainult selle funktsiooniga.","Getting started progress":"Alustamise edenemine","Do not show Getting started screen after login":"Ära kuva alustamise ekraani pärast sisselogimist","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Kui olete selle käivitanud, naaske oma kliendiportaali {link} ja vaadake, mida olete saavutanud. Tubli töö! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} sammu on lõpetatud","Learn the basics.":"Õppige põhitõdesid.","Show shortcuts":"Kuva otseteed","Chat button":"Vestlusnupp","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Ühendage oma ettevõtte Instagrami leht ja muutke kõik postituste kommentaarid ja mainimised piletiteks. Ettevõtte lehte on kohustuslik siduda Facebooki lehega.","Connect your X account and transform all posts into tickets based on defined queries.":"Ühendage oma X-i konto ja muudke kõik postitused piletiteks vastavalt määratletud päringutele.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Hankige VoIP-i telefoninumber (internetihääleteenuse) pakkujalt","Upgrade your helpdesk account to manage your own call center":"Kõnekeskuse haldamiseks ülendage oma helpdeski kontot",Smile:S,"Contact widgets":"Kontakti vidinad","All done":"Kõik tehtud"};export{N as AI,t as Admins,a as Agents,L as Answered,V as Closed,s as Connect,T as Create,j as Customizations,m as Departments,v as Email,l as Facebook,c as Finish,d as Instagram,e as Manage,K as New,w as Open,i as Owner,b as Phone,A as Postponed,f as Reports,C as Resolved,p as Shortcuts,S as Smile,u as Tags,r as Twitter,o as Viber,n as WhatsApp,I as X,y as YouTube,g as check,P as default,h as next,k as rocket};
+const e="Halda",a="Agendid",t="Administraatorid",i="Omanik",s="Ühenda",n="WhatsApp",o="Viber",l="Facebook",u="Instagram",d="Twitter",T="Loo",r="Sildid",m="Osakonnad",k="rakett",c="Lõpeta",g="märgi",h="järgmine",p="Otseteed",v="E-post",b="Telefon",I="X",y="YouTube",f="Aruanded",j="Kohandused",N="AI",K="Uus",w="Avatud",A="Edasilükatud",L="Vastatud",C="Lahendatud",V="Suletud",S="Naeratus",P={"Getting started":"Alustamine","Learn the basics":"Õppige põhitõdesid","Add agents":"Lisa agente","Add departments":"Lisa osakondi","Connect email accounts":"heda meilikontosid","Connect social media":"Ühenda sotsiaalmeedia","Connect messaging apps":"Ühenda sõnumivahetuse rakendusi","Create contact widget":"Loo kontaktividin","Create call center":"Loo kõnekeskus","Configure customer portal":"Konfigureeri kliendiportaali","Keyboard Shortcuts":"Klaviatuuri otseteed","Improve your CX skills":"Täienda oma kliendikogemuse oskusi","Contact Us":"Võta meiega ühendust",Manage:e,"Add agent":"Lisa agent","Create agent account to complete this step.":"Sammu lõpule viimiseks tuleb luua agendi konto.","Next, let's further explore Departments and their purpose.":"Järgmiseks uurime Osakondi ja nende eesmärki.","Let's start by creating agent accounts for your colleagues and team members.":"Alustame kolleegidele ja meeskonnaliikmetele agentide kontode loomisega.","Types of LiveAgent account":"LiveAgenti konto tüübid","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Vaikimisi on LiveAgentis kolme tüüpi agendi kontosid. Agent, administraator ja omanik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agendid saavad vaadata, vastata ja hallata pileteid, võtta vastu reaalajas vestlusi/kõnesid, kirjutada ja hallata teadmusbaasi sisu, kontakte, luua oma ettekirjutatud sõnumeid ja eelnevalt määratletud vastuseid, hallata oma agendiprofiili ja näha oma agendiaruandeid.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administraatorid saavad lisaks agendi rolli õigustele hallata teiste agentide ja adminnide kontosid (aga mitte omaniku kontot), näha kõiki aruandeid ja konfigureerida süsteemi seadeid.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Lisaks andministraatori rollide lubadele, saab omanik hallata ka LiveAgenti konto arveldamise ja maksete seadeid.","Manage agents":"Halda agente","Need help configuring your agent accounts? Learn more":"Vajad abi agentide kontode konfigureerimisel? Uuri lähemalt","Custom agent roles (paid feature)":"Kohandatud agentide rollid (tasuline funktsioon)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Lisaks vaikimisi rollidele saate luua kohandatud agendi rolle ja anda neile spetsiifilisi õigusu, et need vastaksid teie ainulaadsetele toimimisvajadustele.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nüüd, kui meil on agentuurid ja osakonnad paigas, peame looma mõned suhtluskanalid.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Osakondade lisamine teie LiveAgenti kontole võib oluliselt parandada teie klienditoe protsessi efektiivsust.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Osakondade loomise eesmärk on sorteerida ja määrata pileteid vastavatesse meeskondadesse või agentidele, kes on kõige paremini sobilikud nende käsitlemiseks. See mitte ainult ei paranda klienditoe efektiivsust ja tootlikkust, vaid tagab ka, et klientide küsimusi haldavad inimesed, kellel on õige pädevus.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Osakonnad võimaldavad samuti struktureeritud töövooge. Saate seadistada iga osakonna reegleid ja juurdepääsulube, mis aitab säilitada organiseeritud töökeskkonda.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Lisaks võivad osakonnad anda hindamiseks ja ülevaadete tegemiseks olulisi andmeid, pakkudes ülevaadet, millised valdkonnad saavad kõige rohkem päringuid või vajavad rohkem ressursse klienditeeninduse parandamiseks. Osakonna struktuur aitab samuti pakkuda isikupärasemat teenust, kuna klient suhtleb spetsialistidega, kes tunnevad tema konkreetseid muresid või vajadusi.","Manage departments":"Halda osakondi","Need help creating or configuring your departments? Learn more":"Vajad abi oma osakondade loomisel või seadistamisel? Uuri lähemalt","Choose theme":"Vali teema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Alustame kliendiportaali teema valimisega. Valida saab paari võimaluse vahel. Neid on võimalik uurida, kasutades "Eelvaate" nuppu.',Connect:s,"Connect email accounts to complete this step.":"Sammu lõpule viimiseks tuleb teil ühendada oma e-posti kontod.","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Alustuseks ühendame teie e-posti kontod LiveAgentiga, mis võimaldab teil saada e-kirju piletitena ja neile sujuvalt vastata.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"LiveAgentis peavad olema seadistatud kahte tüüpi e-posti kontod: sissetulevad ja väljaminevad. Sama e-posti kontot kasutatakse sageli nii sissetuleva kui ka väljamineva kontona.","Incoming email accounts":"Sissetulevad e-posti kontod","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Need kontod võtavad vastu e-kirju teie klientidelt. Iga nendele kontodele saadetud e-kiri imporditakse LiveAgenti ning luuakse pilet.","Need help connecting your email accounts? Learn more":"Vajad abi oma e-posti kontode ühendamisel? Uuri lähemalt","Outgoing email accounts":"Väljuvad meilikontod","Your Built-in Email Account":"Teie sisseehitatud e-posti konto","connect email accounts":"ühenda e-posti kontod","Your built-in email address is: ":"Teie sisseehitatud e-posti aadress on: ","Feel free to send a test email to this address and see LiveAgent in action!":"Ärge kõhelge saatmast proovimeili sellele aadressile ja näha LiveAgentit tegutsemas!","This step requires you to connect any messaging app you prefer.":"See samm nõuab, et ühendaksite oma eelistatud sõnumirakenduse.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Nüüd tutvustame meie tööriista veel ühte olulist aspekti - erinevaid kontaktividinaid, mida LiveAgent teie mugavuse huvides pakub. ","Connect Messaging apps":"Ühenda sõnumivahetuse rakendusi","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Nende sõnumiteenuste platvormide ühendamine LiveAgentiga võimaldab teil vastata oma klientidele ühest ainulaadsest platvormist, elimineerides pideva vajaduse vahetada erinevate rakenduste või kontode vahel.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Oma WhatsAppi kontode sidumine LiveAgentiga muudab süsteemis kõik saabuvad WhatsAppi sõnumid piletiteks. See võimaldab teie agentidel kergesti ja efektiivselt vastata igale WhatsAppi kaudu saadud kliendiküsimusele.","Need help connecting your WhatsApp accounts? Learn more":"Vajad abi oma WhatsApp kontode ühendamisel? Uuri lähemalt",Viber:o,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Integreerides oma Viberi kontod LiveAgentiga, muudetakse kõik sissetulevad Viberi sõnumid süsteemselt eraldiseisvateks piletiteks. See võimaldab teie agentidel kiiresti ja vaevata vastata igale Viberi kaudu saadud kliendi päringule.","Need help connecting your Viber accounts? Learn more":"Vajad abi oma Viber kontode ühendamisel? Uuri lähemalt",Facebook:l,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ühendage oma Facebooki ettevõtte leht ja teisendage kõik sellele lehele saadetud postitused, kommentaarid ja privaatsõnumid piletiteks.","Need help connecting your Facebook accounts? Learn more":"Vajad abi Facebooki kontode ühendamisel? Uuri lähemalt",Instagram:u,"Need help connecting your Instagram accounts? Learn more":"Vajad abi Instagrami kontode ühendamisel? Uuri lähemalt",Twitter:d,"Connecting social media account is needed to finalize this step.":"Selle sammu lõpule viimiseks on vajalik ühendada oma sotsiaalmeedia konto.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Ja kuidas on WhatsAppi või Viberi konto ühendamisega? LiveAgentiga on kõik võimalik!","Connect your social media accounts":"Ühenda oma sotsiaalmeedia kontod","connect social media":"ühenda sotsiaalmeedia","Integration possibilities with many VoIP providers worldwide":"Integreerimisvõimalused paljude VoIP pakkujatega üle kogu maailma","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Kui soovitud teenusepakkujat ei ole nimekirjas, saab alati kasutada üldist integratsioonimeetodit, kuid andke meile sellest kindlasti teada! Teeme oma parima, et need lisada.","Unlimited call recording":"Piiramatu kõnesalvestus","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Piiramatu kõnesalvestusega saate talletada iga telefonivestluse, pakkudes väärtuslikku ressurssi kvaliteedikontrolliks ja järjepidevaks agendi koolitamiseks.","IVR (interactive voice response)":"IVR (interaktiivne häälvastus)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Funktsioon võimaldab teil mängida kohandatud tervitusi või teavet, et kaasata helistajaid. IVR pakub kõnede ajal andmete kogumise võimalusi ja võimaldab helistajatel suhelda klahvivajutuste kaudu. Helistajad saavad numbreid vajutades esile kutsuda erinevaid toiminguid, näiteks ümbersuunamine õige agendi või osakonnani või tagasiside taotlemine.","Call Devices":"Kõne seadmed","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Kui te ei eelista käsitleda kõnesid oma arvuti brauseri kaudu, saate hõlpsasti ühendada LiveAgentiga välise riistvaratelefoni. See funktsioon võimaldab teil hõlpsasti teha kõnesid või neile vastata, pakkudes alternatiivset meetodit telefonisuhtluse haldamiseks, vastavalt teie enda mugavuse soovidele.","Mobile apps":"Mobiilirakendused","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Et pakkuda teile lisamugavust, pakume tasuta mobiilirakendusi nii Androidi kui ka iOSi platvormidele. Need rakendused võimaldavad teil hõlpsasti hallata oma LiveAgenti telefonikõnesid ka liikvel olles.","Call queue":"Kõnede järjekord","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Meie kõnede järjekorra funktsioon tagab, et ei jäta ühtegi kõne vahele isegi siis, kui kõik agendid on hõivatud. Sissetulevad kõned pannakse kõik järjekorda ootele, kuni järgmine vaba agent saab kõnele vastata.","Create a call center":"Loo kõnekeskus","To complete this step, connect your phone number from VoIP.":"Selle sammu lõpule viimiseks tuleb teil ühendada oma telefoninumber VoIP-iga.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent pakub integreeritud kõnekeskuse lahendust, mis võimaldab vastu võtta, vastata ja registreerida telefonikõnesid piletitena. Nii et vaid mõne sammuga on võimalik muuta oma klienditugi dünaamiliseks kõnekeskuseks, likvideerides vajaduse kolmandate osapoolte helistamislahenduste järele.","What we offer?":"Mida me pakume?","warning icon":"hoiatuse ikoon","What do you need?":"Mida vaja?","Connect it with your LiveAgent account":"Ühendage see oma LiveAgenti kontoga","Call center":"Kõnekeskus","Need help setting up your Call center? Learn more":"Vajad abi oma kõnekeskuse seadistamisel? Uuri lähemalt","Chat buttons":"Vestlusnupud","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Need on hõlpsasti kohandatavad ja võimaldavad teie klientidel kohe algatada reaalajas vestlusi teie esindajatega otse teie veebilehelt. Saadaval on palju erinevaid tüüpe ja eelnevalt seadistatud kujundusi. Vaadake need kindlasti üle!","Need help setting up your Chat Buttons? Learn more":"Vajad abi oma vestlusnuppude seadistamisel? Uuri lähemalt","Chat invitations":"Vestluskutsed","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Kaasake proaktiivselt oma kliente, saates automatiseeritud vestluskutseid, lähtudes enda määratud kriteeriumidest, näiteks külastatud lehtedest või lehel viibitud ajast.","Need help setting up your Chat Invitations? Learn more":"Vajad abi oma vestluskutsete seadistamisel? Uuri lähemalt","Contact forms":"Kontaktivormid","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"See vidin võimaldab klientidel kiiresti edastada oma päringuid või tagasisidet piletitena otse teie veebilehelt, klõpsates lihtsalt nuppu või täites lehe sees oleva vormi.","Need help setting up your Contact Forms? Learn more":"Vajad abi oma kontaktivormide seadistamisel? Uuri lähemalt","Call buttons":"Kõnenupud","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Need lihtsad nupud võimaldavad teie klientidel alustada otsekõnet teie LiveAgenti meeskonna saadaoleva agendiga.","Need help setting up your Call Buttons? Learn more":"Vajad abi oma kõnenuppude seadistamisel? Uuri lähemalt","Video call buttons":"Videokõne nupud","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Nagu nimi ütleb, pakub see nupp võimalust näost-näkku suhtlemiseks, võimaldades klientidel ja agentidel veelgi isiklikuma ühenduse luua.","Need help setting up your Video Call Buttons? Learn more":"Vajad abi oma video kõnenuppude seadistamisel? Uuri lähemalt","You can finish this step by creating any contact widget.":"Selle sammu lõpetamiseks tuleb teil luua mis tahes kontaktividin.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Kas te teadsite, et LiveAgentiga on võimalik hallata ka tegelikke telefonikõnesid?","Create contact widgets for your website":"Looge oma veebilehele kontaktividinaid","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent pakub erinevaid kontaktividinaid, mis on suunatud teie interaktiivse klienditeeninduse kogemuse parandamisele ja suhtluse sujuvamaks muutmisele. Igaüks neist vidinatest pakub ainulaadset võimalust klientidega ühenduse võtmiseks, parendades lõpuks nende kogemust ja tõstes teie klienditeeninduse tulemusi.",Create:"Loo","Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Olete juba LiveAgenti põhitõdedega tuttav? Jätkame seadistamisega.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nüüd, kui olete põhitõed selgeks saanud, on aeg alustada tarkvara seadistamisega.","How does LiveAgent work?":"Kuidas LiveAgent töötab?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgenti klienditoe tarkvara on klienditeeninduse tööriist, mis aitab hallata ja sujuvamaks muuta kliendisuhtlust erinevates kanalites, nagu e-post, otsekõne, telefonikõned ja sotsiaalmeedia.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Tarkvara sorteerib sissetulevad klientide päringud automaatselt piletiteks ja jagab need vastavale osakonnale või agentidele eelnevalt määratletud reeglite alusel. See pakub ühtset, jagatud postkasti, kus agendid saavad vaadata kõiki klientide küsimusi ja neile mugavalt vastata. LiveAgent pakub ka selliseid funktsioone nagu automatiseerimisreeglid, SLA, aruanded, analüütika ja teadmusbaas, mis aitavad kaasa iseteenindusele.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Sisuliselt parandab LiveAgent teie klienditeeninduse efektiivsust ja tagab, et kõiki kliendisuhtlusi käsitletakse õigeaegselt ja organiseeritult.","LiveAgent in a nutshell":"LiveAgent üldistatuna","What is a ticket?":"Mis on pilet?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Klienditeeninduse pilet on põhimõtteliselt digitaalne kinnitus kliendi abipalve kohta. See pilet sisaldab kõiki asjakohaseid andmeid kliendi probleemist või päringust, sealhulgas nende kontaktandmeid, probleemi olemust ja kõiki probleemiga seonduvaid suhtlusi. Pilet võib pärineda erinevatest allikatest, näiteks e-kirjadest, telefonikõnedest, reaalajas vestlustest või sotsiaalmeedia sõnumitest.",Tags:r,Departments:m,"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent on teie klienditoe meeskonna liige, kes on otseses kontaktis klientidega, et lahendada nende päringuid või probleeme. Nad on põhimõtteliselt teie konto alla kuuluvad LiveAgenti tarkvara kasutajad, kelle ülesanne on vastata piletitena saabuvatele klietide päringutele.","Let's start":"Alustame",rocket:k,Finish:c,"Redo unfinished steps":"Soorita lõpetamata sammud uuesti",check:g,next:h,"heading icon":"päise ikoon","Skip this step":"Jäta see samm vahele","You are all set":"Kõik on valmis","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Olete edukalt lõpetanud kõik sammud oma LiveAgenti klienditoe tarkvara seadistamisel.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Kui teil on vaja abi või tekib küsimusi, on meie tugi vaid hiireklõpsu kaugusel. Ärge kõhelge ","reach out":"kontakteerumast",Shortcuts:p,"Check out shortcuts":"Tutvu otseteedega","Discover the secrets of LiveAgent":"Avastage LiveAgenti saladused","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Ja neile, kes soovivad sügavamale süüvida ja tõeliselt Liveagenti valitseda, oleme kogunud artiklite ja juhendite kogu, mis käsitleb laias valikus teemasid. Nii et alustage aga avastamist.","Improve your LiveAgent skills":"Täienda oma LiveAgenti oskusi","Direct contacts: ":"Otsesed kontaktid: ","Don't hesitate to contact us! We are available 24/7.":"Ärge kõhelge meiega ühendust võtta! Oleme saadaval 24/7.",Email:v,"Chat with us":"Vestle meiega","Message us":"Saada meile sõnum","Contact form":"Kontaktivorm","Contact for sales purposes:":"Müügieesmärkidel kontakteerumine:",Phone:b,"(Toll Free in USA & Canada)":"(Tasuta USA-s ja Kanadas)","(European Union & Worldwide)":"(Euroopa Liit ja Ülemaailmne)","Our offices:":"Meie kontorid:","Self-help and system status:":"Eneseabi ja süsteemi olek:","Find answers to your questions, day or night.":"Leia vastused oma küsimustele, päeval või öösel.","Go to our support portal":"Suundu meie kliendiportaali","Support portal":"Kliendiportaal","Looking for answers?":"Otsite vastuseid?","Go to status page":"Suundu olekulehele","Status page":"Olekuleht","Check out our service status":"Kontrolli meie teenuse olekut","Social networks:":"Sotsiaalvõrgustikud:","Connect with us":"Võtke meiega ühendust","Join our community today":"Liitu meie kogukonnaga juba täna","Join our journey":"Liituge meie teekonnaga","Let's make memories":"Loome mälestusi",X:"X","Let's connect":"Loome ühenduse","Join our tribe, let's grow":"Liitu meie hõimuga, kasvatame koos",YouTube:y,"Learn & grow on":"Õpi ja kasva","Discover and thrive":"Avasta ja õitse","Email templates":"E-kirja mallid","Personalize your customer interactions with customizable email templates.":"Isikupärastage oma kliendisuhtlusi kasutades kohandatavaid e-kirja malle.","Ticket Filters":"Piletite filtrid","Streamline ticket management by using filters to sort and organize your tickets.":"Kasutage piletihalduse sujuvaks muutmiseks filtreid, et sorteerida ja korraldada oma pileteid.","Agents ranking":"Agentide hindamine","Enable your customers to assess the assistance provided by your support agents.":"Pakkuge oma klientidele võimalust hinnata teie klienditoe pakkujate abi.","Canned Messages":"Salvestatud sõnumid","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Loo eelnevalt määratletud vastused sageli küsitud küsimustele, et pakkuda kiireid ja ühtseid vastuseid.","Automatic Rules":"Automaatsed reeglid","Improve efficiency by creating predefined actions and workflows with rules.":"Parandage tõhusust, luues reeglite abil eelnevalt määratletud toimingud ja töövood.","Ticket Tags":"Piletite sildid","Enhance ticket organization and searchability by creating useful tags.":"Paranda piletite organiseeritust ja otsitavust, luues neile kasulikke silte.",Reports:f,"Gain valuable insights into your customer service operations through detailed reports.":"Hankig väärtuslikku teavet oma klienditeeninduse toimivuse kohta üksikasjalikest aruannetest.","Domain Parking":"Domeeni parkimine","Connect and use your own domain with your LiveAgent account.":"Ühendage ja kasutage enda domeeni oma LiveAgenti kontoga.",Customizations:j,"Personalize your LiveAgent according to your branding needs and preferences":"Isikupärastage oma LiveAgenti vastavalt oma brändi vajadustele ja eelistustele","Integrations & Plugins":"Integratsioonid ja pistikprogrammid","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Laiendage LiveAgenti funktsionaalsust, integreerides selle pistikprogrammide toel erinevate platvormidega.","Explore Other Features":"Tutvu ülejäänud funktsioonidega","Better understand and utilize the full range of features offered by LiveAgent.":"Mõistke paremini ja kasutage maksimaalselt kõiki LiveAgenti pakutavaid funktsioone.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Et LiveAgentit tõeliselt valitseda, soovitame vaadata meie õpetuste ja juhendite kogu.","Home tab":"Avaleht","Open ticket to be solved (if any)":"Ava pilet lahendamiseks (kui on)","Resolve ticket":"Lahenda pilet","Show predefined answers":"Kuva eelnevalt määratletud vastused","Answer the chat":"Vasta vestlusele","Answer the chat on background":"Vasta vestlusele taustal","Open ticket on background":"Ava pilet taustal","Send message":"Saada sõnum","Close ticket tab":"Sulge pileti vahekaart","Close ticket window":"Sulge pileti aken","Show canned messages":"Kuva salvestatud sõnumid","Cycle through the opened ticket tabs":"Liigu läbi avatud piletite vahekaartide","Previous or next tab":"Eelmine või järgmine vahekaart","Close active tab":"Sulge aktiivne vahekaart","Answer ticket":"Vasta piletile","Canned message":"Konserveeritud sõnum","Predefined answers":"Eelmääratletud vastused","Save time with keyboard shortcuts":"Säästa aega klaviatuuri otseteedega","Use keyboard shortcuts to enhance your skills and productivity.":"Kasutage klaviatuuri otseteid, et täiustada oma oskusi ja tootlikkust.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kui hoiad hiirt teatud elementide kohal, kuvatakse otsetee olemasolu puhul pisike näpunäide.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Osakonnad võimaldavad ka struktureeritud töövooge. Saate seadistada iga osakonna reegleid ja juurdepääsulube, mis aitab säilitada organiseeritud töökeskkonda.","Learn more":"Lisateave",AI:"AI","Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Tõhustage oma klienditoe strateegiat AI-põhiste lahendustega, et juhtida oma töövooge sujuvamalt ja tõhusamalt.","Need help configuring your agent accounts?":"Vajad abi agentide kontode konfigureerimisel? Uuri lähemalt","Need help creating or configuring your departments?":"Vajad abi oma osakondade loomisel või seadistamisel?","Need help connecting your email accounts?":"Vajad abi oma e-posti kontode ühendamisel?","Need help connecting your WhatsApp accounts?":"Vajad abi oma WhatsAppi kontode ühendamisel?","Need help connecting your Viber accounts?":"Vajad abi oma Viberi kontode ühendamisel?","Need help connecting your Facebook accounts?":"Vajad abi oma Facebooki kontode ühendamisel?","Need help connecting your Instagram accounts?":"Vajad abi oma Instagrami kontode ühendamisel?","Need help setting up your Call center?":"Vajad abi oma kõnekeskuse seadistamisel?","Need help setting up your Chat Buttons?":"Vajad abi oma vestlusnuppude seadistamisel?","Need help setting up your Chat Invitations?":"Vajad abi oma vestluskutsete seadistamisel?","Need help setting up your Contact Forms?":"Vajad abi oma kontaktivormide seadistamisel?","Need help setting up your Call Buttons?":"Vajad abi oma kõnenuppude seadistamisel?","Need help setting up your Video Call Buttons?":"Vajad abi oma videokõne nuppude seadistamisel?","Create a new department or rename the default one to finish this step.":"Sammu lõpetamiseks looge uus osakond või nimetage vaikimisi osakond ümber.",New:"Uus",Open:w,Postponed:A,Answered:L,Resolved:C,Closed:V,"Failed to update step. Please try again later.":"Sammu värskendamine ebaõnnestus. Palun proovige hiljem uuesti.",'Changing the view "Getting started" failed.':'"Alustamine" vaate muutmine ebaõnnestus.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ühendage oma ettevõtte X-i leht ja teisendage kõik sellele lehele saadetud postitused, kommentaarid ja privaatsõnumid piletiteks.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgenti saab integreerida Facebooki, Instagrami ja X-i (Twitteri) kontodega ning muuta nendest kanalitest tuleva suhtluse parema ja lihtsama haldamise eesmärgil piletiteks. Kui kõik saadaolevad sotsiaalvõrgustikud on ühendatud LiveAgentiga, võimaldab see teil suhelda ja vastata oma klientidele ühest tsentraalsest kohast, selle asemel et pidevalt erinevate sotsiaalmeedia kontode vahel vahetada.","Change theme":"Vaheta teemat","Need help customizing your Customer portal?":"Vajad abi oma kliendiportaali kohandamisel?","Personalize Customer Portal":"Isikupärasta kliendiportaali","You can also easily customize the color scheme of your customer portal.":"Samuti saate lihtsalt kohandada oma kliendiportaali värviskeemi.","Change colors":"Muuda värve","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Nagu olete võibolla juba kliendiportaali seadistamise ekraanidelt märganud, on olemas ka muid täiustatud võimalusi, näiteks HTML-i ja CSS-i kohandamine või kliendiportaalile isiklike jälgimisskriptide lisamine.","Create your first article":"Loo oma esimene artikkel","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Veel tasub täheldada, kui lihtne on luua teadmusaasi artikleid oma kliendiportaalide külastajatele.","Create article":"Loo artikkel","Make your Knowledgebase public":"Muuda oma teadmusbaas avalikuks","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Viimane samm on teadmusbaasi aktiveerimine, et muuta teie artiklid kliendiportaalis nähtavaks.","Enable knowledgebase":"Lülita teadmusbaas sisse","Manage knowledgebase":"Halda teadmusbaasi","Keep up the pace! Create your knowledgebase to finalize this step.":"Jätkake samas tempos! Sammu lõpule viimiseks tuleb luua oma teadmusbaas.","Congratulations! You've reached the end.":"Palju õnne! Olete jõudnud lõpuni.","Configure Customer Portal":"Kliendiportaali konfigureerimine","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Viimase sammuna räägime Kliendiportaalist, platvormist, kus teie kliendid saavad kontakteeruda, hankida teavet ja lahendada oma probleeme iseseisvalt. Hästi hallatud teadmusbaas võib oluliselt vähendada teie agentide koormust ja parandada kliendirahulolu.","Customer support portal":"Klienditoe portaal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Ja nüüd heidame pilgu teie isiklikule kliendiportaalile: {link} Võib kuluda pisut aega, et see oleks kena ja läikiv, kuid ärge muretsege, te jõuate sinna niikuinii.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"LiveAgentiga saab täielikult kohandada oma kliendiportaalide disaini vastavalt oma brändi teemadele ja eelistustele. Näiteks või inspiratsiooniks vaadake meie LiveAgenti teadmusbaasi, mis on saadaval aadressil {link}, mis on samuti loodud ainult selle funktsiooniga.","Getting started progress":"Alustamise edenemine","Do not show Getting started screen after login":"Ära kuva alustamise ekraani pärast sisselogimist","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Kui olete selle käivitanud, naaske oma kliendiportaali {link} ja vaadake, mida olete saavutanud. Tubli töö! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} sammu on lõpetatud","Learn the basics.":"Õppige põhitõdesid.","Show shortcuts":"Kuva otseteed","Chat button":"Vestlusnupp","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Ühendage oma ettevõtte Instagrami leht ja muutke kõik postituste kommentaarid ja mainimised piletiteks. Ettevõtte lehte on kohustuslik siduda Facebooki lehega.","Connect your X account and transform all posts into tickets based on defined queries.":"Ühendage oma X-i konto ja muudke kõik postitused piletiteks vastavalt määratletud päringutele.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Hankige VoIP-i telefoninumber (internetihääleteenuse) pakkujalt","Upgrade your helpdesk account to manage your own call center":"Kõnekeskuse haldamiseks ülendage oma helpdeski kontot",Smile:S,"Contact widgets":"Kontakti vidinad","All done":"Kõik tehtud","Change plan":"Muuda paketti"};export{N as AI,t as Admins,a as Agents,L as Answered,V as Closed,s as Connect,T as Create,j as Customizations,m as Departments,v as Email,l as Facebook,c as Finish,u as Instagram,e as Manage,K as New,w as Open,i as Owner,b as Phone,A as Postponed,f as Reports,C as Resolved,p as Shortcuts,S as Smile,r as Tags,d as Twitter,o as Viber,n as WhatsApp,I as X,y as YouTube,g as check,P as default,h as next,k as rocket};

package/dist/assets/fi-FI.js

@@ -1 +1 @@
-const t="Agentit",e="Ylläpitäjät",s="Omistaja",a="Yhdistä",o="WhatsApp",n="Viber",i="Facebook",c="Instagram",l="Twitter",A="Luo",r="Tunnisteet",k="Osastot",p="Sähköpostisi",u="Puhelin",h="Raportit",m="Tekoäly",d="Uusi",C="Avaa",b="Lykätty",y="Vastasi",g="Ratkaistu",w="Suljettu",O={"Getting started":"Käytön aloittaminen","Learn the basics":"Opi perusteet","Contact Us":"Ota yhteyttä",Agents:t,Admins:e,Owner:s,Connect:a,"Incoming email accounts":"Saapuvat sähköpostitilit","Outgoing email accounts":"Lähtevät sähköpostitilit",WhatsApp:o,Viber:n,Facebook:i,Instagram:c,Twitter:l,"Mobile apps":"Mobiilisovellukset","What we offer?":"Mitä me tarjoamme?","Chat buttons":"Chat-painikeet","Contact forms":"Yhteydenottolomakkeet","Call buttons":"Soita-painikkeet","Video call buttons":"Videopuhelu-painikkeet",Create:"Luo",Tags:r,Departments:k,Email:p,"Contact form":"Yhteydenottolomake",Phone:u,"Connect with us":"Ole meihin yhteydessä","Email templates":"Sähköpostimallit",Reports:h,"Resolve ticket":"Ratkaise tiketti","Answer ticket":"Vastaa tikettiin","Canned message":"Purkitettu viesti","Predefined answers":"Ennalta määritellyt vastaukset","Learn more":"Lue lisää",AI:m,New:d,Open:C,Postponed:b,Answered:y,Resolved:g,Closed:w,"Create article":"Luo artikkeli","Enable knowledgebase":"Ota tietopohja käyttöön","Chat button":"Chat-painike"};export{m as AI,e as Admins,t as Agents,y as Answered,w as Closed,a as Connect,A as Create,k as Departments,p as Email,i as Facebook,c as Instagram,d as New,C as Open,s as Owner,u as Phone,b as Postponed,h as Reports,g as Resolved,r as Tags,l as Twitter,n as Viber,o as WhatsApp,O as default};
+const t="Agentit",e="Ylläpitäjät",a="Omistaja",s="Yhdistä",n="WhatsApp",o="Viber",i="Facebook",l="Instagram",c="Twitter",A="Luo",r="Tunnisteet",k="Osastot",p="Sähköpostisi",u="Puhelin",h="Raportit",m="Tekoäly",d="Uusi",C="Avaa",b="Lykätty",g="Vastasi",y="Ratkaistu",w="Suljettu",O={"Getting started":"Käytön aloittaminen","Learn the basics":"Opi perusteet","Contact Us":"Ota yhteyttä",Agents:t,Admins:e,Owner:a,Connect:s,"Incoming email accounts":"Saapuvat sähköpostitilit","Outgoing email accounts":"Lähtevät sähköpostitilit",WhatsApp:n,Viber:o,Facebook:i,Instagram:l,Twitter:c,"Mobile apps":"Mobiilisovellukset","What we offer?":"Mitä me tarjoamme?","Chat buttons":"Chat-painikeet","Contact forms":"Yhteydenottolomakkeet","Call buttons":"Soita-painikkeet","Video call buttons":"Videopuhelu-painikkeet",Create:"Luo",Tags:r,Departments:k,Email:p,"Contact form":"Yhteydenottolomake",Phone:u,"Connect with us":"Ole meihin yhteydessä","Email templates":"Sähköpostimallit",Reports:h,"Resolve ticket":"Ratkaise tiketti","Answer ticket":"Vastaa tikettiin","Canned message":"Purkitettu viesti","Predefined answers":"Ennalta määritellyt vastaukset","Learn more":"Lue lisää",AI:m,New:d,Open:C,Postponed:b,Answered:g,Resolved:y,Closed:w,"Create article":"Luo artikkeli","Enable knowledgebase":"Ota tietopohja käyttöön","Chat button":"Chat-painike","Change plan":"Vaihda suunnitelmaa"};export{m as AI,e as Admins,t as Agents,g as Answered,w as Closed,s as Connect,A as Create,k as Departments,p as Email,i as Facebook,l as Instagram,d as New,C as Open,a as Owner,u as Phone,b as Postponed,h as Reports,y as Resolved,r as Tags,c as Twitter,o as Viber,n as WhatsApp,O as default};

package/dist/assets/fil-PH.js

@@ -1 +1 @@
-const a="Mga ahente",n="Mga admin",t="May-ari",o="Ikonekta",e="Viber",s="Facebook",g="Instagram",i="Twitter",c="Lumikha",l="Mga Tanda",m="Mga departamento",r="Email",u="Telepono",k="Mga ulat",p="Bago",b="Bukas",d="Pinagpaliban",M="Nasagot Na",h="Naresolba na",w="Naisara na",C={"Getting started":"Pagsisimula","Learn the basics":"Matuto ng mga pangunahing kaalaman","Contact Us":"Kontakin Kami",Agents:a,Admins:n,Owner:t,Connect:o,"Incoming email accounts":"Mga papasok na email na account","Outgoing email accounts":"Mga papalabas na email na account",Viber:e,Facebook:s,Instagram:g,Twitter:i,"Mobile apps":"Mobile na mga app","What we offer?":"Ano ang aming inaalok?","Chat buttons":"Mga buton ng chat","Contact forms":"Mga form ng kontak","Call buttons":"Mga Buton ng Pagtawag","Video call buttons":"Mga buton ng naka-video na tawag",Create:c,Tags:l,Departments:m,Email:r,"Contact form":"Form ng Pagkontak",Phone:u,"Connect with us":"Kumonekta sa amin","Email templates":"Mga template ng email",Reports:k,"Resolve ticket":"Lutasin ang tiket","Answer ticket":"Sagutin ang tiket","Canned message":"Nakahandang mensahe","Predefined answers":"Handang sagot",New:p,Open:b,Postponed:d,Answered:M,Resolved:h,Closed:w,"Create article":"Lumikha ng artikulo","Enable knowledgebase":"Paganahin ang batayang kaalaman","Chat button":"Buton ng pagchat"};export{n as Admins,a as Agents,M as Answered,w as Closed,o as Connect,c as Create,m as Departments,r as Email,s as Facebook,g as Instagram,p as New,b as Open,t as Owner,u as Phone,d as Postponed,k as Reports,h as Resolved,l as Tags,i as Twitter,e as Viber,C as default};
+const a="Mga ahente",n="Mga admin",t="May-ari",o="Ikonekta",e="Viber",s="Facebook",g="Instagram",i="Twitter",c="Lumikha",l="Mga Tanda",m="Mga departamento",r="Email",u="Telepono",k="Mga ulat",p="Bago",b="Bukas",d="Pinagpaliban",h="Nasagot Na",M="Naresolba na",C="Naisara na",w={"Getting started":"Pagsisimula","Learn the basics":"Matuto ng mga pangunahing kaalaman","Contact Us":"Kontakin Kami",Agents:a,Admins:n,Owner:t,Connect:o,"Incoming email accounts":"Mga papasok na email na account","Outgoing email accounts":"Mga papalabas na email na account",Viber:e,Facebook:s,Instagram:g,Twitter:i,"Mobile apps":"Mobile na mga app","What we offer?":"Ano ang aming inaalok?","Chat buttons":"Mga buton ng chat","Contact forms":"Mga form ng kontak","Call buttons":"Mga Buton ng Pagtawag","Video call buttons":"Mga buton ng naka-video na tawag",Create:c,Tags:l,Departments:m,Email:r,"Contact form":"Form ng Pagkontak",Phone:u,"Connect with us":"Kumonekta sa amin","Email templates":"Mga template ng email",Reports:k,"Resolve ticket":"Lutasin ang tiket","Answer ticket":"Sagutin ang tiket","Canned message":"Nakahandang mensahe","Predefined answers":"Handang sagot",New:p,Open:b,Postponed:d,Answered:h,Resolved:M,Closed:C,"Create article":"Lumikha ng artikulo","Enable knowledgebase":"Paganahin ang batayang kaalaman","Chat button":"Buton ng pagchat","Change plan":"Baguhin ang plano"};export{n as Admins,a as Agents,h as Answered,C as Closed,o as Connect,c as Create,m as Departments,r as Email,s as Facebook,g as Instagram,p as New,b as Open,t as Owner,u as Phone,d as Postponed,k as Reports,M as Resolved,l as Tags,i as Twitter,e as Viber,w as default};