@webex/contact-center 3.11.0 → 3.12.0-llmrefactor.2

package/test/unit/spec/services/UserPreference.ts

@@ -0,0 +1,401 @@
+import {expect} from '@jest/globals';
+import UserPreference from '../../../../src/services/UserPreference';
+import {HTTP_METHODS, WebexSDK, IHttpResponse} from '../../../../src/types';
+import {METRIC_EVENT_NAMES} from '../../../../src/metrics/constants';
+import WebexRequest from '../../../../src/services/core/WebexRequest';
+import MetricsManager from '../../../../src/metrics/MetricsManager';
+import LoggerProxy from '../../../../src/logger-proxy';
+
+jest.mock('../../../../src/metrics/MetricsManager');
+jest.mock('../../../../src/logger-proxy');
+
+describe('UserPreference', () => {
+  let userPreferenceAPI: UserPreference;
+  let mockWebex: WebexSDK;
+  let mockMetricsManager: jest.Mocked<MetricsManager>;
+
+  const mockGetUserId = jest.fn().mockReturnValue('test-user-id');
+
+  beforeEach(() => {
+    jest.clearAllMocks();
+    (WebexRequest as any).instance = undefined;
+
+    mockWebex = {
+      credentials: {
+        getOrgId: jest.fn().mockReturnValue('test-org-id'),
+      },
+      request: jest.fn(),
+      internal: {
+        newMetrics: {
+          submitBehavioralEvent: jest.fn(),
+          submitOperationalEvent: jest.fn(),
+          submitBusinessEvent: jest.fn(),
+        },
+      },
+      ready: true,
+      once: jest.fn(),
+    } as unknown as WebexSDK;
+
+    mockMetricsManager = {
+      trackEvent: jest.fn(),
+      timeEvent: jest.fn(),
+    } as unknown as jest.Mocked<MetricsManager>;
+    (MetricsManager.getInstance as jest.Mock).mockReturnValue(mockMetricsManager);
+
+    userPreferenceAPI = new UserPreference(mockWebex, mockGetUserId);
+  });
+
+  describe('constructor', () => {
+    it('should initialize with all required dependencies', () => {
+      expect(WebexRequest.getInstance({webex: mockWebex})).toBeDefined();
+      expect(MetricsManager.getInstance).toHaveBeenCalledWith({webex: mockWebex});
+    });
+  });
+
+  describe('getUserPreference', () => {
+    const mockPreference = {
+      id: 'pref-123',
+      organizationId: 'test-org-id',
+      userId: 'test-user-id',
+      preferences: {e911Reminder: true},
+      createdTime: 1234567890,
+      lastUpdatedTime: 1234567890,
+    };
+
+    const mockResponse: IHttpResponse = {
+      statusCode: 200,
+      method: 'GET',
+      url: '/organization/test-org-id/user-preference/test-user-id',
+      headers: {} as any,
+      body: mockPreference,
+    };
+
+    beforeEach(() => {
+      jest.spyOn(Date, 'now').mockReturnValue(1000);
+    });
+
+    afterEach(() => {
+      jest.restoreAllMocks();
+    });
+
+    it('should fetch user preferences successfully with default userId', async () => {
+      (mockWebex.request as jest.Mock).mockResolvedValue(mockResponse);
+
+      const result = await userPreferenceAPI.getUserPreference();
+
+      expect(mockWebex.request).toHaveBeenCalledWith({
+        service: 'wcc-api-gateway',
+        resource: 'organization/test-org-id/user-preference/test-user-id',
+        method: HTTP_METHODS.GET,
+        body: undefined,
+      });
+      expect(result).toEqual(mockPreference);
+      expect(mockMetricsManager.timeEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_GET_SUCCESS
+      );
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_GET_SUCCESS,
+        expect.objectContaining({
+          orgId: 'test-org-id',
+          userId: 'test-user-id',
+          statusCode: 200,
+        }),
+        ['behavioral', 'operational']
+      );
+    });
+
+    it('should fetch user preferences for a specific userId', async () => {
+      (mockWebex.request as jest.Mock).mockResolvedValue(mockResponse);
+
+      const result = await userPreferenceAPI.getUserPreference({userId: 'specific-user-id'});
+
+      expect(mockWebex.request).toHaveBeenCalledWith({
+        service: 'wcc-api-gateway',
+        resource: 'organization/test-org-id/user-preference/specific-user-id',
+        method: HTTP_METHODS.GET,
+        body: undefined,
+      });
+      expect(result).toEqual(mockPreference);
+    });
+
+    it('should fetch user preferences with pagination parameters', async () => {
+      (mockWebex.request as jest.Mock).mockResolvedValue(mockResponse);
+
+      const result = await userPreferenceAPI.getUserPreference({page: 1, pageSize: 50});
+
+      expect(mockWebex.request).toHaveBeenCalledWith({
+        service: 'wcc-api-gateway',
+        resource: 'organization/test-org-id/user-preference/test-user-id?page=1&pageSize=50',
+        method: HTTP_METHODS.GET,
+        body: undefined,
+      });
+      expect(result).toEqual(mockPreference);
+    });
+
+    it('should throw error when userId is not available', async () => {
+      mockGetUserId.mockReturnValueOnce('');
+
+      await expect(userPreferenceAPI.getUserPreference()).rejects.toThrow(
+        'UserPreference: userId is not available.'
+      );
+
+      expect(mockMetricsManager.trackEvent).not.toHaveBeenCalled();
+    });
+
+    it('should handle API errors', async () => {
+      const mockError = new Error('API call failed');
+      (mockWebex.request as jest.Mock).mockRejectedValue(mockError);
+
+      await expect(userPreferenceAPI.getUserPreference()).rejects.toThrow('API call failed');
+
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_GET_FAILED,
+        expect.objectContaining({
+          error: 'API call failed',
+        }),
+        ['behavioral', 'operational']
+      );
+    });
+  });
+
+  describe('createUserPreference', () => {
+    const mockCreateRequest = {
+      userId: 'test-user-id',
+      desktopPreference: '{}',
+    };
+
+    const mockCreatedPreference = {
+      id: 'pref-123',
+      organizationId: 'test-org-id',
+      userId: 'test-user-id',
+      preferences: {e911Reminder: true},
+      createdTime: 1234567890,
+      lastUpdatedTime: 1234567890,
+    };
+
+    const mockResponse: IHttpResponse = {
+      statusCode: 201,
+      method: 'POST',
+      url: '/organization/test-org-id/user-preference',
+      headers: {} as any,
+      body: mockCreatedPreference,
+    };
+
+    beforeEach(() => {
+      jest.spyOn(Date, 'now').mockReturnValue(1000);
+    });
+
+    afterEach(() => {
+      jest.restoreAllMocks();
+    });
+
+    it('should create user preferences successfully', async () => {
+      (mockWebex.request as jest.Mock).mockResolvedValue(mockResponse);
+
+      const result = await userPreferenceAPI.createUserPreference(mockCreateRequest);
+
+      expect(mockWebex.request).toHaveBeenCalledWith({
+        service: 'wcc-api-gateway',
+        resource: 'organization/test-org-id/user-preference',
+        method: HTTP_METHODS.POST,
+        body: mockCreateRequest,
+      });
+      expect(result).toEqual(mockCreatedPreference);
+      expect(mockMetricsManager.timeEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_SUCCESS
+      );
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_SUCCESS,
+        expect.objectContaining({
+          orgId: 'test-org-id',
+          userId: 'test-user-id',
+          statusCode: 201,
+        }),
+        ['behavioral', 'operational']
+      );
+    });
+
+    it('should throw error when userId is missing in request', async () => {
+      const invalidRequest = {
+        userId: '',
+        desktopPreference: '{}',
+      };
+
+      await expect(userPreferenceAPI.createUserPreference(invalidRequest)).rejects.toThrow(
+        'UserPreference: userId is required to create user preferences.'
+      );
+
+      expect(mockMetricsManager.trackEvent).not.toHaveBeenCalled();
+    });
+
+    it('should handle API errors', async () => {
+      const mockError = new Error('API call failed');
+      (mockWebex.request as jest.Mock).mockRejectedValue(mockError);
+
+      await expect(userPreferenceAPI.createUserPreference(mockCreateRequest)).rejects.toThrow(
+        'API call failed'
+      );
+
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_FAILED,
+        expect.objectContaining({
+          error: 'API call failed',
+        }),
+        ['behavioral', 'operational']
+      );
+    });
+  });
+
+  describe('updateUserPreference', () => {
+    const mockUpdateRequest = {
+      desktopPreference: '{}',
+    };
+
+    const mockUpdatedPreference = {
+      id: 'pref-123',
+      organizationId: 'test-org-id',
+      userId: 'test-user-id',
+      preferences: {e911Reminder: false},
+      createdTime: 1234567890,
+      lastUpdatedTime: 1234567899,
+    };
+
+    const mockResponse: IHttpResponse = {
+      statusCode: 200,
+      method: 'PUT',
+      url: '/organization/test-org-id/user-preference/test-user-id',
+      headers: {} as any,
+      body: mockUpdatedPreference,
+    };
+
+    beforeEach(() => {
+      jest.spyOn(Date, 'now').mockReturnValue(1000);
+    });
+
+    afterEach(() => {
+      jest.restoreAllMocks();
+    });
+
+    it('should update user preferences successfully', async () => {
+      (mockWebex.request as jest.Mock).mockResolvedValue(mockResponse);
+
+      const result = await userPreferenceAPI.updateUserPreference(
+        'test-user-id',
+        mockUpdateRequest
+      );
+
+      expect(mockWebex.request).toHaveBeenCalledWith({
+        service: 'wcc-api-gateway',
+        resource: 'organization/test-org-id/user-preference/test-user-id',
+        method: HTTP_METHODS.PUT,
+        body: mockUpdateRequest,
+      });
+      expect(result).toEqual(mockUpdatedPreference);
+      expect(mockMetricsManager.timeEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_SUCCESS
+      );
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_SUCCESS,
+        expect.objectContaining({
+          orgId: 'test-org-id',
+          userId: 'test-user-id',
+          statusCode: 200,
+        }),
+        ['behavioral', 'operational']
+      );
+    });
+
+    it('should throw error when userId is missing', async () => {
+      await expect(userPreferenceAPI.updateUserPreference('', mockUpdateRequest)).rejects.toThrow(
+        'UserPreference: userId is required to update user preferences.'
+      );
+
+      expect(mockMetricsManager.trackEvent).not.toHaveBeenCalled();
+    });
+
+    it('should handle API errors', async () => {
+      const mockError = new Error('API call failed');
+      (mockWebex.request as jest.Mock).mockRejectedValue(mockError);
+
+      await expect(
+        userPreferenceAPI.updateUserPreference('test-user-id', mockUpdateRequest)
+      ).rejects.toThrow('API call failed');
+
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_FAILED,
+        expect.objectContaining({
+          error: 'API call failed',
+        }),
+        ['behavioral', 'operational']
+      );
+    });
+  });
+
+  describe('deleteUserPreference', () => {
+    const mockResponse: IHttpResponse = {
+      statusCode: 204,
+      method: 'DELETE',
+      url: '/organization/test-org-id/user-preference/test-user-id',
+      headers: {} as any,
+      body: null,
+    };
+
+    beforeEach(() => {
+      jest.spyOn(Date, 'now').mockReturnValue(1000);
+    });
+
+    afterEach(() => {
+      jest.restoreAllMocks();
+    });
+
+    it('should delete user preferences successfully', async () => {
+      (mockWebex.request as jest.Mock).mockResolvedValue(mockResponse);
+
+      await userPreferenceAPI.deleteUserPreference('test-user-id');
+
+      expect(mockWebex.request).toHaveBeenCalledWith({
+        service: 'wcc-api-gateway',
+        resource: 'organization/test-org-id/user-preference/test-user-id',
+        method: HTTP_METHODS.DELETE,
+        body: undefined,
+      });
+      expect(mockMetricsManager.timeEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_SUCCESS
+      );
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_SUCCESS,
+        expect.objectContaining({
+          orgId: 'test-org-id',
+          userId: 'test-user-id',
+          statusCode: 204,
+        }),
+        ['behavioral', 'operational']
+      );
+    });
+
+    it('should throw error when userId is missing', async () => {
+      await expect(userPreferenceAPI.deleteUserPreference('')).rejects.toThrow(
+        'UserPreference: userId is required to delete user preferences.'
+      );
+
+      expect(mockMetricsManager.trackEvent).not.toHaveBeenCalled();
+    });
+
+    it('should handle API errors', async () => {
+      const mockError = new Error('API call failed');
+      (mockWebex.request as jest.Mock).mockRejectedValue(mockError);
+
+      await expect(userPreferenceAPI.deleteUserPreference('test-user-id')).rejects.toThrow(
+        'API call failed'
+      );
+
+      expect(mockMetricsManager.trackEvent).toHaveBeenCalledWith(
+        METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_FAILED,
+        expect.objectContaining({
+          error: 'API call failed',
+        }),
+        ['behavioral', 'operational']
+      );
+    });
+  });
+});

package/test/unit/spec/services/WebCallingService.ts

@@ -200,11 +200,17 @@ describe('WebCallingService', () => {
 
     it('should reject if registration times out', async () => {
       line = callingClient.getLines().line1 as ILine;
+      jest.spyOn(global, 'setTimeout').mockImplementation(((handler: TimerHandler) => {
+        if (typeof handler === 'function') {
+          handler();
+        }
+        return 0 as unknown as NodeJS.Timeout;
+      }) as typeof setTimeout);
 
       const promise = webRTCCalling.registerWebCallingLine();
 
       await expect(promise).rejects.toThrow('WebCallingService Registration timed out');
-    }, 20003); // Increased timeout to 20 seconds
+    });
 
     it('should handle incoming calls', async () => {
       line = callingClient.getLines().line1 as ILine;

package/test/unit/spec/services/config/index.ts

@@ -66,7 +66,6 @@ describe('AgentConfigService', () => {
         method: 'GET',
       });
       expect(result).toEqual(mockResponse.body);
-
       expect(LoggerProxy.info).toHaveBeenCalledWith('Fetching user data using CI', {
         module: CONFIG_FILE_NAME,
         method: 'getUserUsingCI',
@@ -124,7 +123,6 @@ describe('AgentConfigService', () => {
         method: 'GET',
       });
       expect(result).toEqual(mockResponse.body);
-
       expect(LoggerProxy.info).toHaveBeenCalledWith('Fetching desktop profile', {
         module: CONFIG_FILE_NAME,
         method: 'getDesktopProfileById',
@@ -183,7 +181,6 @@ describe('AgentConfigService', () => {
         method: 'GET',
       });
       expect(result).toEqual(mockResponse.body);
-
       expect(LoggerProxy.info).toHaveBeenCalledWith('Fetching list of teams', {
         module: CONFIG_FILE_NAME,
         method: 'getListOfTeams',
@@ -263,11 +260,10 @@ describe('AgentConfigService', () => {
 
       expect(mockWebexRequest.request).toHaveBeenCalledWith({
         service: mockWccAPIURL,
-        resource: `organization/${mockOrgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}&filter=id=in=(${filter})&attributes=${attributes}`,
+        resource: `organization/${mockOrgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}&filter=id=in=(${filter})&attributes=${attributes}&desktopProfileFilter=true`,
         method: 'GET',
       });
       expect(result).toEqual(mockResponse.body);
-
       expect(LoggerProxy.info).toHaveBeenCalledWith('Fetching list of aux codes', {
         module: CONFIG_FILE_NAME,
         method: 'getListOfAuxCodes',
@@ -490,6 +486,49 @@ describe('AgentConfigService', () => {
     });
   });
 
+  describe('getAIFeatureFlags', () => {
+    it('should return AI feature flags successfully', async () => {
+      const mockResponse = {
+        statusCode: 200,
+        body: {
+          data: [{realtimeTranscripts: {enable: true}}],
+        },
+      };
+      mockWebexRequest.request.mockResolvedValue(mockResponse);
+
+      const result = await agentConfigService.getAIFeatureFlags(mockOrgId);
+      expect(result).toEqual(mockResponse.body);
+      expect(LoggerProxy.log).toHaveBeenCalledWith('getAIFeatureFlags api success.', {
+        module: CONFIG_FILE_NAME,
+        method: 'getAIFeatureFlags',
+      });
+    });
+
+    it('should throw an error if API call returns non-200 status code', async () => {
+      const mockError = {statusCode: 500};
+      mockWebexRequest.request.mockResolvedValue(mockError);
+
+      await expect(agentConfigService.getAIFeatureFlags(mockOrgId)).rejects.toThrow(
+        'API call failed with 500'
+      );
+      expect(LoggerProxy.error).toHaveBeenCalledWith(
+        'getAIFeatureFlags API call failed with Error: API call failed with 500',
+        {module: CONFIG_FILE_NAME, method: 'getAIFeatureFlags'}
+      );
+    });
+
+    it('should handle network errors gracefully', async () => {
+      const networkError = new Error('Network Error');
+      mockWebexRequest.request.mockRejectedValue(networkError);
+
+      await expect(agentConfigService.getAIFeatureFlags(mockOrgId)).rejects.toThrow('Network Error');
+      expect(LoggerProxy.error).toHaveBeenCalledWith(
+        'getAIFeatureFlags API call failed with Error: Network Error',
+        {module: CONFIG_FILE_NAME, method: 'getAIFeatureFlags'}
+      );
+    });
+  });
+
   describe(`getDialPlanData`, () => {
     it('should return dial plan data successfully', async () => {
       const mockResponse = {statusCode: 200, body: {data: {}}}; // Adjust data accordingly
@@ -667,6 +706,32 @@ describe('AgentConfigService', () => {
   });
 
   describe('getAgentConfig', () => {
+    const mockTeamData = [
+      {id: 'team1', name: 'Support Team'},
+      {id: 'team2', name: 'Sales Team'},
+    ];
+
+    const mockOrgInfo = {
+      tenantId: 'tenant123',
+      timezone: 'GMT',
+      environment: 'produs1',
+    };
+
+    const mockSiteInfo = {
+      id: 'c6a5451f-5ba7-49a1-aee8-fbef70c19ece',
+      name: 'Site-1',
+      multimediaProfileId: 'c5888e6f-5661-4871-9936-cbcec7658d41',
+    };
+
+    const mockURLMapping = [
+      {key: 'ACQUEON_API_URL', url: 'https://api.example.com'},
+      {key: 'ACQUEON_CONSOLE_URL', url: 'https://console.example.com'},
+    ];
+
+    const mockAIFeatureFlags = {
+      data: [{realtimeTranscripts: {enable: true}}],
+    };
+
     beforeEach(() => {
       jest.clearAllMocks();
     });
@@ -681,7 +746,7 @@ describe('AgentConfigService', () => {
         agentProfileId: 'profile123',
         siteId: 'site789',
         dbId: 'db123',
-        defaultDialledNumber: '1234567890',
+        deafultDialledNumber: '1234567890',
         id: 'user001',
         teamIds: ['team1', 'team2'],
       };
@@ -718,6 +783,7 @@ describe('AgentConfigService', () => {
       const mockOrgInfo = {
         tenantId: 'tenant123',
         timezone: 'GMT',
+        environment: 'produs1',
       };
 
       const mockOrgSettings = {
@@ -726,12 +792,6 @@ describe('AgentConfigService', () => {
         maskSensitiveData: false,
       };
 
-      const mockSiteInfo = {
-        id: 'c6a5451f-5ba7-49a1-aee8-fbef70c19ece',
-        name: 'Site-1',
-        multimediaProfileId: 'c5888e6f-5661-4871-9936-cbcec7658d41',
-      };
-
       const mockTenantData = {
         timeoutDesktopInactivityEnabled: false,
         timeoutDesktopInactivityMins: 15,
@@ -745,15 +805,13 @@ describe('AgentConfigService', () => {
         callVariablesSuppressed: false,
       };
 
-      const mockURLMapping = [
-        {key: 'ACQUEON_API_URL', url: 'https://api.example.com'},
-        {key: 'ACQUEON_CONSOLE_URL', url: 'https://console.example.com'},
-      ];
-
       const mockAuxCodes = [
         {id: 'aux1', type: 'WRAP_UP_CODE', name: 'Wrap Up Code 1', isDefault: true},
         {id: 'aux2', type: 'IDLE_CODE', name: 'Idle Code 1', isDefault: true},
       ];
+      const mockAIFeatureFlags = {
+        data: [{realtimeTranscripts: {enable: true}}],
+      };
 
       const parseAgentConfigsSpy = jest.spyOn(util, 'parseAgentConfigs');
       agentConfigService.getUserUsingCI = jest.fn().mockResolvedValue(mockUserConfig);
@@ -762,6 +820,7 @@ describe('AgentConfigService', () => {
       agentConfigService.getSiteInfo = jest.fn().mockResolvedValue(mockSiteInfo);
       agentConfigService.getTenantData = jest.fn().mockResolvedValue(mockTenantData);
       agentConfigService.getURLMapping = jest.fn().mockResolvedValue(mockURLMapping);
+      agentConfigService.getAIFeatureFlags = jest.fn().mockResolvedValue(mockAIFeatureFlags);
       agentConfigService.getAllAuxCodes = jest.fn().mockResolvedValue(mockAuxCodes);
       agentConfigService.getDesktopProfileById = jest.fn().mockResolvedValue(mockAgentProfile);
       agentConfigService.getDialPlanData = jest.fn().mockResolvedValue(mockDialPlanData);
@@ -801,6 +860,7 @@ describe('AgentConfigService', () => {
         dialPlanData: mockDialPlanData,
         urlMapping: mockURLMapping,
         multimediaProfileId: mockSiteInfo.multimediaProfileId,
+        aiFeatureFlags: mockAIFeatureFlags,
       });
     });
 
@@ -815,7 +875,7 @@ describe('AgentConfigService', () => {
         skillProfileId: 'skillProfile456',
         siteId: 'site789',
         dbId: 'db123',
-        defaultDialledNumber: '1234567890',
+        deafultDialledNumber: '1234567890',
         id: 'user001',
         teamIds: ['team1', 'team2'],
       };
@@ -857,6 +917,7 @@ describe('AgentConfigService', () => {
       const mockOrgInfo = {
         tenantId: 'tenant123',
         timezone: 'GMT',
+        environment: 'produs1',
       };
 
       const mockOrgSettings = {
@@ -865,12 +926,6 @@ describe('AgentConfigService', () => {
         maskSensitiveData: true,
       };
 
-      const mockSiteInfo = {
-        id: 'c6a5451f-5ba7-49a1-aee8-fbef70c19ece',
-        name: 'Site-1',
-        multimediaProfileId: 'c5888e6f-5661-4871-9936-cbcec7658d41',
-      };
-
       const mockTenantData = {
         timeoutDesktopInactivityEnabled: true,
         timeoutDesktopInactivityMins: 15,
@@ -885,15 +940,13 @@ describe('AgentConfigService', () => {
         lostConnectionRecoveryTimeout: 30,
       };
 
-      const mockURLMapping = [
-        {key: 'ACQUEON_API_URL', url: 'https://api.example.com'},
-        {key: 'ACQUEON_CONSOLE_URL', url: 'https://console.example.com'},
-      ];
-
       const mockAuxCodes = [
         {id: 'aux1', type: 'WRAP_UP_CODE', name: 'Wrap Up Code 1'},
         {id: 'aux2', type: 'IDLE_CODE', name: 'Idle Code 1'},
       ];
+      const mockAIFeatureFlags = {
+        data: [{realtimeTranscripts: {enable: true}}],
+      };
 
       const parseAgentConfigsSpy = jest.spyOn(util, 'parseAgentConfigs');
       agentConfigService.getUserUsingCI = jest.fn().mockResolvedValue(mockUserConfig);
@@ -902,6 +955,7 @@ describe('AgentConfigService', () => {
       agentConfigService.getSiteInfo = jest.fn().mockResolvedValue(mockSiteInfo);
       agentConfigService.getTenantData = jest.fn().mockResolvedValue(mockTenantData);
       agentConfigService.getURLMapping = jest.fn().mockResolvedValue(mockURLMapping);
+      agentConfigService.getAIFeatureFlags = jest.fn().mockResolvedValue(mockAIFeatureFlags);
       agentConfigService.getAllAuxCodes = jest.fn().mockResolvedValue(mockAuxCodes);
       agentConfigService.getDesktopProfileById = jest.fn().mockResolvedValue(mockAgentProfile);
       agentConfigService.getDialPlanData = jest.fn().mockResolvedValue(mockDialPlanData);
@@ -941,6 +995,7 @@ describe('AgentConfigService', () => {
         dialPlanData: mockDialPlanData,
         urlMapping: mockURLMapping,
         multimediaProfileId: mockSiteInfo.multimediaProfileId,
+        aiFeatureFlags: mockAIFeatureFlags,
       });
     });
 
@@ -952,6 +1007,7 @@ describe('AgentConfigService', () => {
       agentConfigService.getOrganizationSetting = jest.fn().mockResolvedValue({});
       agentConfigService.getTenantData = jest.fn().mockResolvedValue({});
       agentConfigService.getURLMapping = jest.fn().mockResolvedValue({});
+      agentConfigService.getAIFeatureFlags = jest.fn().mockResolvedValue({data: []});
       agentConfigService.getAllAuxCodes = jest.fn().mockResolvedValue({});
       agentConfigService.getDesktopProfileById = jest.fn().mockResolvedValue({});
       agentConfigService.getDialPlanData = jest.fn().mockResolvedValue({});