@webex/contact-center 3.11.0 → 3.12.0-llmrefactor.2

package/dist/services/ApiAiAssistant.js

@@ -0,0 +1,318 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.ApiAIAssistant = void 0;
+var _uuid = require("uuid");
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants = require("../metrics/constants");
+var _constants2 = require("../constants");
+var _types = require("../types");
+var _Utils = require("./core/Utils");
+var _constants3 = require("./constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+/**
+ * ApiAIAssistant provides AI Assistant APIs for transcript controls.
+ * @public
+ */
+class ApiAIAssistant {
+  constructor(webex) {
+    this.webex = webex;
+    this.metricsManager = _MetricsManager.default.getInstance({
+      webex
+    });
+  }
+  setAIFeatureFlags(aiFeature) {
+    this.aiFeature = aiFeature;
+  }
+  getBaseUrl() {
+    const wccApiGatewayUrl = this.webex.internal.services.get(_constants3.WCC_API_GATEWAY) || '';
+    if (!wccApiGatewayUrl) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    let hostname = '';
+    try {
+      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();
+    } catch (error) {
+      hostname = wccApiGatewayUrl.toLowerCase();
+    }
+    const resolvedEnv = _constants3.AI_ASSISTANT_ENV_MAP[hostname];
+    if (!resolvedEnv) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    return _constants3.AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);
+  }
+
+  /**
+   * Sends an event to the AI Assistant service.
+   * @param agentId - agent identifier
+   * @param interactionId - interaction/conversation identifier
+   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')
+   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
+   * @param eventMetaData - event-specific fields to include in eventDetails.data
+   * @param languageCode - language code within eventDetails.data
+   * @param trackingId - tracking identifier within eventDetails.data
+   */
+  async sendEvent(agentId, interactionId, eventType, eventName, eventMetaData, languageCode, trackingId) {
+    _loggerProxy.default.info('Sending event', {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.SEND_EVENT,
+      interactionId,
+      data: {
+        eventType,
+        eventName,
+        eventMetaData
+      }
+    });
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED]);
+    try {
+      const baseUrl = this.getBaseUrl();
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.webex.request({
+        uri: `${baseUrl}${_constants3.AI_ASSISTANT_API_URLS.EVENT}`,
+        method: _types.HTTP_METHODS.POST,
+        addAuthHeader: true,
+        body: {
+          agentId,
+          orgId,
+          eventType,
+          eventName,
+          eventDetails: {
+            data: {
+              ...eventMetaData,
+              interactionId,
+              actionTimeStamp: String(Date.now()),
+              languageCode,
+              trackingId
+            }
+          }
+        }
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        eventType,
+        eventName
+      }, ['operational']);
+      return response?.body || {};
+    } catch (error) {
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED, {
+        interactionId,
+        eventType,
+        eventName,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.SEND_EVENT, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Requests real-time assistance for an interaction.
+   *
+   * @param params - Real-time assistance request parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async getRealTimeAssistance(params) {
+    const {
+      agentId,
+      interactionId,
+      context
+    } = params;
+    const trimmedContext = context?.trim();
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const eventName = trimmedContext ? _types.AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT : _types.AIAssistantEventName.GET_SUGGESTIONS;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.GET_REAL_TIME_ASSISTANCE,
+      interactionId,
+      trackingId,
+      data: {
+        eventName
+      }
+    };
+    _loggerProxy.default.info('Requesting real-time assistance', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.GET_REAL_TIME_ASSISTANCE, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, eventName, trimmedContext !== undefined ? {
+        context: trimmedContext
+      } : undefined, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        eventName,
+        trackingId,
+        context
+      }, ['operational']);
+      _loggerProxy.default.log('Real-time assistance request succeeded', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Real-time assistance request failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED, {
+        agentId,
+        interactionId,
+        trackingId,
+        eventName,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.GET_REAL_TIME_ASSISTANCE, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Sends user action feedback for a real-time assistance adaptive card.
+   *
+   * @param params - Real-time assistance user action parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async sendRealTimeAssistanceUserAction(params) {
+    const {
+      agentId,
+      interactionId,
+      adaptiveCardId,
+      actionId
+    } = params;
+    const actionType = 'Action.Submit';
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,
+      interactionId,
+      trackingId,
+      data: {
+        actionId,
+        adaptiveCardId
+      }
+    };
+    _loggerProxy.default.info('Sending real-time assistance user action', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, _types.AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION, {
+        adaptiveCardId,
+        userAction: {
+          actionType,
+          actionId
+        }
+      }, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        adaptiveCardId,
+        actionId,
+        trackingId
+      }, ['operational']);
+      _loggerProxy.default.log('Real-time assistance user action sent', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Real-time assistance user action failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED, {
+        agentId,
+        interactionId,
+        adaptiveCardId,
+        actionId,
+        trackingId,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Fetches historic transcripts for an interaction.
+   * This API is allowed only when real-time transcription feature is enabled.
+   *
+   * @param interactionId - interaction/conversation identifier
+   */
+  async fetchHistoricTranscripts(agentId, interactionId) {
+    _loggerProxy.default.info('Fetching historic transcripts', {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS,
+      interactionId
+    });
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED]);
+    if (!this.aiFeature?.realtimeTranscripts?.enable) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'), _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    try {
+      const baseUrl = this.getBaseUrl();
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.webex.request({
+        uri: `${baseUrl}${_constants3.AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,
+        method: _types.HTTP_METHODS.POST,
+        addAuthHeader: true,
+        body: {
+          agentId,
+          orgId,
+          interactionId
+        }
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId
+      }, ['operational']);
+      return response.body;
+    } catch (error) {
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED, {
+        interactionId,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      if (error instanceof Error) {
+        throw error;
+      }
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+}
+exports.ApiAIAssistant = ApiAIAssistant;
+var _default = exports.default = ApiAIAssistant;
+//# sourceMappingURL=ApiAiAssistant.js.map

package/dist/services/ApiAiAssistant.js.map

@@ -0,0 +1 @@
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agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              ...eventMetaData,\n              interactionId,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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