@webex/contact-center 3.11.0 → 3.12.0-llmrefactor.2

package/dist/services/core/websocket/WebSocketManager.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WebSocketManager = void 0;
+exports.default = exports.WebSocketManager = void 0;
 var _events = _interopRequireDefault(require("events"));
 var _types = require("../../../types");
 var _constants = require("../../constants");
@@ -40,9 +40,12 @@ class WebSocketManager extends _events.default {
     this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));
   }
   async initWebSocket(options) {
-    const connectionConfig = options.body;
+    const {
+      body: connectionConfig,
+      resource
+    } = options;
     try {
-      await this.register(connectionConfig);
+      await this.register(connectionConfig, resource);
     } catch (error) {
       _loggerProxy.default.error(`[WebSocketStatus] | Error in registering Websocket ${error}`, {
         module: _constants3.WEB_SOCKET_MANAGER_FILE,
@@ -77,13 +80,25 @@ class WebSocketManager extends _events.default {
   handleConnectionLost(event) {
     this.isConnectionLost = event.isConnectionLost;
   }
-  async register(connectionConfig) {
+  async register(connectionConfig, resource) {
     try {
+      // X-ORGANIZATION-ID header is only required for INT environments
+      const isIntEnv = this.webex.internal?.services?.isIntegrationEnvironment() || false;
+      const orgId = this.webex.credentials.getOrgId();
+      if (isIntEnv && orgId) {
+        _loggerProxy.default.log(`[WebSocketManager] Adding X-ORGANIZATION-ID header for INT environment`, {
+          module: _constants3.WEB_SOCKET_MANAGER_FILE,
+          method: _constants2.METHODS.REGISTER
+        });
+      }
       const subscribeResponse = await this.webex.request({
         service: _constants.WCC_API_GATEWAY,
-        resource: _constants.SUBSCRIBE_API,
+        resource,
         method: _types.HTTP_METHODS.POST,
-        body: connectionConfig
+        body: connectionConfig,
+        headers: isIntEnv && orgId ? {
+          'X-ORGANIZATION-ID': orgId
+        } : undefined
       });
       this.url = subscribeResponse.body.webSocketUrl;
     } catch (e) {
@@ -188,4 +203,5 @@ class WebSocketManager extends _events.default {
   }
 }
 exports.WebSocketManager = WebSocketManager;
+var _default = exports.default = WebSocketManager;
 //# sourceMappingURL=WebSocketManager.js.map

package/dist/services/core/websocket/WebSocketManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_types","_constants","_types2","_loggerProxy","_keepalive","_constants2","_constants3","e","__esModule","default","WebSocketManager","EventEmitter","url","welcomePromiseResolve","constructor","options","webex","shouldReconnect","websocket","isSocketClosed","isWelcomeReceived","forceCloseWebSocketOnTimeout","isConnectionLost","workerScriptBlob","Blob","workerScript","type","keepaliveWorker","Worker","URL","createObjectURL","initWebSocket","connectionConfig","body","register","error","LoggerProxy","module","WEB_SOCKET_MANAGER_FILE","method","METHODS","INIT_WEB_SOCKET","Promise","resolve","reject","connect","catch","close","reason","postMessage","log","CLOSE","handleConnectionLost","event","subscribeResponse","request","service","WCC_API_GATEWAY","resource","SUBSCRIBE_API","HTTP_METHODS","POST","webSocketUrl","REGISTER","undefined","CONNECT","WebSocket","onopen","send","JSON","stringify","keepalive","onmessage","keepAliveEvent","data","intervalDuration","KEEPALIVE_WORKER_INTERVAL","closeSocketTimeout","CLOSE_SOCKET_TIMEOUT","onerror","onclose","webSocketOnCloseHandler","emit","eventData","parse","CC_EVENTS","WELCOME","issueReason","onlineStatus","navigator","onLine","WEB_SOCKET_ON_CLOSE_HANDLER","exports"],"sources":["WebSocketManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {SUBSCRIBE_API, WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {body: SubscribeRequest}): Promise<WelcomeResponse> {\n    const connectionConfig = options.body;\n    try {\n      await this.register(connectionConfig);\n    } catch (error) {\n      LoggerProxy.error(`[WebSocketStatus] | Error in registering Websocket ${error}`, {\n        module: WEB_SOCKET_MANAGER_FILE,\n        method: METHODS.INIT_WEB_SOCKET,\n      });\n      throw error;\n    }\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest) {\n    try {\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource: SUBSCRIBE_API,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n      throw e;\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        issueReason = !onlineStatus\n          ? 'network issue'\n          : 'missing keepalive from either desktop or notif service';\n      }\n      LoggerProxy.error(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed REASON: ${issueReason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.WEB_SOCKET_ON_CLOSE_HANDLER}\n      );\n      this.forceCloseWebSocketOnTimeout = false;\n    }\n  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EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {\n    body: SubscribeRequest;\n    resource: string;\n  }): Promise<WelcomeResponse> {\n    const {body: connectionConfig, resource} = options;\n    try {\n      await this.register(connectionConfig, resource);\n    } catch (error) {\n      LoggerProxy.error(`[WebSocketStatus] | Error in registering Websocket ${error}`, {\n        module: WEB_SOCKET_MANAGER_FILE,\n        method: METHODS.INIT_WEB_SOCKET,\n      });\n      throw error;\n    }\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest, resource: string) {\n    try {\n      // X-ORGANIZATION-ID header is only required for INT environments\n      const isIntEnv = this.webex.internal?.services?.isIntegrationEnvironment() || false;\n      const orgId = this.webex.credentials.getOrgId();\n\n      if (isIntEnv && orgId) {\n        LoggerProxy.log(`[WebSocketManager] Adding X-ORGANIZATION-ID header for INT environment`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.REGISTER,\n        });\n      }\n\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n        headers: isIntEnv && orgId ? {'X-ORGANIZATION-ID': orgId} : undefined,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n      throw e;\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        issueReason = !onlineStatus\n          ? 'network issue'\n          : 'missing keepalive from either desktop or notif service';\n      }\n      LoggerProxy.error(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed REASON: ${issueReason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.WEB_SOCKET_ON_CLOSE_HANDLER}\n      );\n      this.forceCloseWebSocketOnTimeout = false;\n    }\n  }\n}\n\nexport default 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package/dist/services/core/websocket/connection-service.js

@@ -8,6 +8,7 @@ var _events = require("events");
 var _loggerProxy = _interopRequireDefault(require("../../../logger-proxy"));
 var _constants = require("../constants");
 var _constants2 = require("../../../constants");
+var _constants3 = require("../../constants");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 class ConnectionService extends _events.EventEmitter {
   connectionProp = {
@@ -92,7 +93,8 @@ class ConnectionService extends _events.EventEmitter {
     const onlineStatus = navigator.onLine;
     if (onlineStatus) {
       await this.webSocketManager.initWebSocket({
-        body: this.subscribeRequest
+        body: this.subscribeRequest,
+        resource: _constants3.SUBSCRIBE_API
       });
       await this.clearTimerOnRestoreFailed();
       this.isSocketReconnected = true;

package/dist/services/core/websocket/connection-service.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","require","_loggerProxy","_interopRequireDefault","_constants","_constants2","e","__esModule","default","ConnectionService","EventEmitter","connectionProp","lostConnectionRecoveryTimeout","LOST_CONNECTION_RECOVERY_TIMEOUT","wsDisconnectAllowed","WS_DISCONNECT_ALLOWED","constructor","options","webSocketManager","subscribeRequest","isConnectionLost","isRestoreFailed","isSocketReconnected","isKeepAlive","setupEventListeners","on","onPing","bind","onSocketClose","dispatchConnectionEvent","socketReconnected","event","isSocketClosed","handleConnectionLost","LoggerProxy","info","module","CONNECTION_SERVICE_FILE","method","METHODS","DISPATCH_CONNECTION_EVENT","emit","clearTimerOnRestoreFailed","reconnectInterval","clearInterval","handleRestoreFailed","shouldReconnect","updateConnectionData","setConnectionProp","prop","parsedEvent","JSON","parse","reconnectingTimer","clearTimeout","restoreTimer","keepalive","setTimeout","handleSocketClose","HANDLE_SOCKET_CLOSE","onlineStatus","navigator","onLine","initWebSocket","body","Error","setInterval","CONNECTIVITY_CHECK_INTERVAL","exports"],"sources":["connection-service.ts"],"sourcesContent":["import {EventEmitter} from 'events';\nimport {WebSocketManager} from './WebSocketManager';\nimport LoggerProxy from '../../../logger-proxy';\nimport {ConnectionServiceOptions, ConnectionLostDetails, ConnectionProp} from './types';\nimport {\n  LOST_CONNECTION_RECOVERY_TIMEOUT,\n  WS_DISCONNECT_ALLOWED,\n  CONNECTIVITY_CHECK_INTERVAL,\n  METHODS,\n} from '../constants';\nimport {CONNECTION_SERVICE_FILE} from '../../../constants';\nimport {SubscribeRequest} from '../../../types';\n\nexport class ConnectionService extends EventEmitter {\n  private connectionProp: ConnectionProp = {\n    lostConnectionRecoveryTimeout: LOST_CONNECTION_RECOVERY_TIMEOUT,\n  };\n\n  private wsDisconnectAllowed = WS_DISCONNECT_ALLOWED;\n  private reconnectingTimer: ReturnType<typeof setTimeout>;\n  private restoreTimer: ReturnType<typeof setTimeout>;\n  private isConnectionLost: boolean;\n  private isRestoreFailed: boolean;\n  private isSocketReconnected: boolean;\n  private isKeepAlive: boolean;\n  private reconnectInterval: ReturnType<typeof setInterval>;\n  private webSocketManager: WebSocketManager;\n  private subscribeRequest: SubscribeRequest;\n\n  constructor(options: ConnectionServiceOptions) {\n    super();\n    this.webSocketManager = options.webSocketManager;\n    this.subscribeRequest = options.subscribeRequest;\n\n    this.isConnectionLost = false;\n    this.isRestoreFailed = false;\n    this.isSocketReconnected = false;\n    this.isKeepAlive = false;\n\n    this.setupEventListeners();\n  }\n\n  private setupEventListeners() {\n    this.webSocketManager.on('message', this.onPing.bind(this));\n    this.webSocketManager.on('socketClose', this.onSocketClose.bind(this));\n  }\n\n  private dispatchConnectionEvent(socketReconnected = false): void {\n    const event: ConnectionLostDetails = {\n      isConnectionLost: this.isConnectionLost,\n      isRestoreFailed: this.isRestoreFailed,\n      isSocketReconnected:\n        !this.webSocketManager.isSocketClosed && (socketReconnected || this.isSocketReconnected),\n      isKeepAlive: this.isKeepAlive,\n    };\n    this.webSocketManager.handleConnectionLost(event);\n    LoggerProxy.info(`Dispatching connection event`, {\n      module: CONNECTION_SERVICE_FILE,\n      method: METHODS.DISPATCH_CONNECTION_EVENT,\n    });\n    this.emit('connectionLost', event);\n  }\n\n  private handleConnectionLost = (): void => {\n    this.isConnectionLost = true;\n    this.dispatchConnectionEvent();\n  };\n\n  private clearTimerOnRestoreFailed = async () => {\n    if (this.reconnectInterval) {\n      clearInterval(this.reconnectInterval);\n    }\n  };\n\n  private handleRestoreFailed = async () => {\n    this.isRestoreFailed = true;\n    this.webSocketManager.shouldReconnect = false;\n    this.dispatchConnectionEvent();\n    await this.clearTimerOnRestoreFailed();\n  };\n\n  private updateConnectionData = (): void => {\n    this.isRestoreFailed = false;\n    this.isConnectionLost = false;\n    this.isSocketReconnected = false;\n  };\n\n  public setConnectionProp(prop: ConnectionProp): void {\n    this.connectionProp = prop;\n  }\n\n  private onPing = (event: any): void => {\n    const parsedEvent = JSON.parse(event);\n    if (this.reconnectingTimer) {\n      clearTimeout(this.reconnectingTimer);\n    }\n    if (this.restoreTimer) {\n      clearTimeout(this.restoreTimer);\n    }\n    this.isKeepAlive = parsedEvent.keepalive === 'true';\n\n    if (\n      ((this.isConnectionLost && !this.isRestoreFailed) || this.isKeepAlive) &&\n      !this.isSocketReconnected\n    ) {\n      this.updateConnectionData();\n      this.dispatchConnectionEvent();\n    } else if (this.isSocketReconnected && this.isKeepAlive) {\n      this.updateConnectionData();\n      this.dispatchConnectionEvent(true);\n    }\n\n    this.reconnectingTimer = setTimeout(this.handleConnectionLost, this.wsDisconnectAllowed);\n    this.restoreTimer = setTimeout(\n      this.handleRestoreFailed,\n      this.connectionProp && this.connectionProp.lostConnectionRecoveryTimeout\n    );\n  };\n\n  private handleSocketClose = async (): Promise<void> => {\n    LoggerProxy.info(`event=socketConnectionRetry | Trying to reconnect to websocket`, {\n      module: CONNECTION_SERVICE_FILE,\n      method: METHODS.HANDLE_SOCKET_CLOSE,\n    });\n    const onlineStatus = navigator.onLine;\n    if (onlineStatus) {\n      await this.webSocketManager.initWebSocket({body: this.subscribeRequest});\n      await this.clearTimerOnRestoreFailed();\n      this.isSocketReconnected = true;\n    } else {\n      throw new Error('event=socketConnectionRetry | browser network not available');\n    }\n  };\n\n  private onSocketClose = (): void => {\n    this.clearTimerOnRestoreFailed();\n\n    this.reconnectInterval = setInterval(async () => {\n      await this.handleSocketClose();\n    }, CONNECTIVITY_CHECK_INTERVAL);\n  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+{"version":3,"names":["_events","require","_loggerProxy","_interopRequireDefault","_constants","_constants2","_constants3","e","__esModule","default","ConnectionService","EventEmitter","connectionProp","lostConnectionRecoveryTimeout","LOST_CONNECTION_RECOVERY_TIMEOUT","wsDisconnectAllowed","WS_DISCONNECT_ALLOWED","constructor","options","webSocketManager","subscribeRequest","isConnectionLost","isRestoreFailed","isSocketReconnected","isKeepAlive","setupEventListeners","on","onPing","bind","onSocketClose","dispatchConnectionEvent","socketReconnected","event","isSocketClosed","handleConnectionLost","LoggerProxy","info","module","CONNECTION_SERVICE_FILE","method","METHODS","DISPATCH_CONNECTION_EVENT","emit","clearTimerOnRestoreFailed","reconnectInterval","clearInterval","handleRestoreFailed","shouldReconnect","updateConnectionData","setConnectionProp","prop","parsedEvent","JSON","parse","reconnectingTimer","clearTimeout","restoreTimer","keepalive","setTimeout","handleSocketClose","HANDLE_SOCKET_CLOSE","onlineStatus","navigator","onLine","initWebSocket","body","resource","SUBSCRIBE_API","Error","setInterval","CONNECTIVITY_CHECK_INTERVAL","exports"],"sources":["connection-service.ts"],"sourcesContent":["import {EventEmitter} from 'events';\nimport {WebSocketManager} from './WebSocketManager';\nimport LoggerProxy from '../../../logger-proxy';\nimport {ConnectionServiceOptions, ConnectionLostDetails, ConnectionProp} from './types';\nimport {\n  LOST_CONNECTION_RECOVERY_TIMEOUT,\n  WS_DISCONNECT_ALLOWED,\n  CONNECTIVITY_CHECK_INTERVAL,\n  METHODS,\n} from '../constants';\nimport {CONNECTION_SERVICE_FILE} from '../../../constants';\nimport {SubscribeRequest} from '../../../types';\nimport {SUBSCRIBE_API} from '../../constants';\n\nexport class ConnectionService extends EventEmitter {\n  private connectionProp: ConnectionProp = {\n    lostConnectionRecoveryTimeout: LOST_CONNECTION_RECOVERY_TIMEOUT,\n  };\n\n  private wsDisconnectAllowed = WS_DISCONNECT_ALLOWED;\n  private reconnectingTimer: ReturnType<typeof setTimeout>;\n  private restoreTimer: ReturnType<typeof setTimeout>;\n  private isConnectionLost: boolean;\n  private isRestoreFailed: boolean;\n  private isSocketReconnected: boolean;\n  private isKeepAlive: boolean;\n  private reconnectInterval: ReturnType<typeof setInterval>;\n  private webSocketManager: WebSocketManager;\n  private subscribeRequest: SubscribeRequest;\n\n  constructor(options: ConnectionServiceOptions) {\n    super();\n    this.webSocketManager = options.webSocketManager;\n    this.subscribeRequest = options.subscribeRequest;\n\n    this.isConnectionLost = false;\n    this.isRestoreFailed = false;\n    this.isSocketReconnected = false;\n    this.isKeepAlive = false;\n\n    this.setupEventListeners();\n  }\n\n  private setupEventListeners() {\n    this.webSocketManager.on('message', this.onPing.bind(this));\n    this.webSocketManager.on('socketClose', this.onSocketClose.bind(this));\n  }\n\n  private dispatchConnectionEvent(socketReconnected = false): void {\n    const event: ConnectionLostDetails = {\n      isConnectionLost: this.isConnectionLost,\n      isRestoreFailed: this.isRestoreFailed,\n      isSocketReconnected:\n        !this.webSocketManager.isSocketClosed && (socketReconnected || this.isSocketReconnected),\n      isKeepAlive: this.isKeepAlive,\n    };\n    this.webSocketManager.handleConnectionLost(event);\n    LoggerProxy.info(`Dispatching connection event`, {\n      module: CONNECTION_SERVICE_FILE,\n      method: METHODS.DISPATCH_CONNECTION_EVENT,\n    });\n    this.emit('connectionLost', event);\n  }\n\n  private handleConnectionLost = (): void => {\n    this.isConnectionLost = true;\n    this.dispatchConnectionEvent();\n  };\n\n  private clearTimerOnRestoreFailed = async () => {\n    if (this.reconnectInterval) {\n      clearInterval(this.reconnectInterval);\n    }\n  };\n\n  private handleRestoreFailed = async () => {\n    this.isRestoreFailed = true;\n    this.webSocketManager.shouldReconnect = false;\n    this.dispatchConnectionEvent();\n    await this.clearTimerOnRestoreFailed();\n  };\n\n  private updateConnectionData = (): void => {\n    this.isRestoreFailed = false;\n    this.isConnectionLost = false;\n    this.isSocketReconnected = false;\n  };\n\n  public setConnectionProp(prop: ConnectionProp): void {\n    this.connectionProp = prop;\n  }\n\n  private onPing = (event: any): void => {\n    const parsedEvent = JSON.parse(event);\n    if (this.reconnectingTimer) {\n      clearTimeout(this.reconnectingTimer);\n    }\n    if (this.restoreTimer) {\n      clearTimeout(this.restoreTimer);\n    }\n    this.isKeepAlive = parsedEvent.keepalive === 'true';\n\n    if (\n      ((this.isConnectionLost && !this.isRestoreFailed) || this.isKeepAlive) &&\n      !this.isSocketReconnected\n    ) {\n      this.updateConnectionData();\n      this.dispatchConnectionEvent();\n    } else if (this.isSocketReconnected && this.isKeepAlive) {\n      this.updateConnectionData();\n      this.dispatchConnectionEvent(true);\n    }\n\n    this.reconnectingTimer = setTimeout(this.handleConnectionLost, this.wsDisconnectAllowed);\n    this.restoreTimer = setTimeout(\n      this.handleRestoreFailed,\n      this.connectionProp && this.connectionProp.lostConnectionRecoveryTimeout\n    );\n  };\n\n  private handleSocketClose = async (): Promise<void> => {\n    LoggerProxy.info(`event=socketConnectionRetry | Trying to reconnect to websocket`, {\n      module: CONNECTION_SERVICE_FILE,\n      method: METHODS.HANDLE_SOCKET_CLOSE,\n    });\n    const onlineStatus = navigator.onLine;\n    if (onlineStatus) {\n      await this.webSocketManager.initWebSocket({\n        body: this.subscribeRequest,\n        resource: SUBSCRIBE_API,\n      });\n      await this.clearTimerOnRestoreFailed();\n      this.isSocketReconnected = true;\n    } else {\n      throw new Error('event=socketConnectionRetry | browser network not available');\n    }\n  };\n\n  private onSocketClose = (): void => {\n    this.clearTimerOnRestoreFailed();\n\n    this.reconnectInterval = setInterval(async () => {\n      await this.handleSocketClose();\n    }, CONNECTIVITY_CHECK_INTERVAL);\n  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package/dist/services/core/websocket/types.js.map

@@ -1 +1 @@
-{"version":3,"names":[],"sources":["types.ts"],"sourcesContent":["import {SubscribeRequest} from '../../../types';\nimport {WebSocketManager} from './WebSocketManager';\n\n/**\n * Options for initializing a connection service.\n * @typedef ConnectionServiceOptions\n * @property {WebSocketManager} webSocketManager - The WebSocket manager instance.\n * @property {SubscribeRequest} subscribeRequest - The subscribe request payload.\n * @ignore\n */\nexport type ConnectionServiceOptions = {\n  webSocketManager: WebSocketManager;\n  subscribeRequest: SubscribeRequest;\n};\n\n/**\n * Details about the state of a lost connection and recovery attempts.\n * @typedef ConnectionLostDetails\n * @property {boolean} isConnectionLost - Indicates if the connection is currently lost.\n * @property {boolean} isRestoreFailed - Indicates if restoring the connection has failed.\n * @property {boolean} isSocketReconnected - Indicates if the socket has been reconnected.\n * @property {boolean} isKeepAlive - Indicates if the keep-alive mechanism is active.\n * @ignore\n */\nexport type ConnectionLostDetails = {\n  isConnectionLost: boolean;\n  isRestoreFailed: boolean;\n  isSocketReconnected: boolean;\n  isKeepAlive: boolean;\n};\n\n/**\n * Properties for connection configuration.\n * @typedef ConnectionProp\n * @property {number} lostConnectionRecoveryTimeout - Timeout in milliseconds for lost connection recovery.\n * @ignore\n */\nexport type ConnectionProp = {\n  lostConnectionRecoveryTimeout: number;\n};\n"],"mappings":"","ignoreList":[]}
+{"version":3,"names":[],"sources":["types.ts"],"sourcesContent":["import {SubscribeRequest} from '../../../types';\nimport type WebSocketManager from './WebSocketManager';\n\n/**\n * Options for initializing a connection service.\n * @typedef ConnectionServiceOptions\n * @property {WebSocketManager} webSocketManager - The WebSocket manager instance.\n * @property {SubscribeRequest} subscribeRequest - The subscribe request payload.\n * @ignore\n */\nexport type ConnectionServiceOptions = {\n  webSocketManager: WebSocketManager;\n  subscribeRequest: SubscribeRequest;\n};\n\n/**\n * Details about the state of a lost connection and recovery attempts.\n * @typedef ConnectionLostDetails\n * @property {boolean} isConnectionLost - Indicates if the connection is currently lost.\n * @property {boolean} isRestoreFailed - Indicates if restoring the connection has failed.\n * @property {boolean} isSocketReconnected - Indicates if the socket has been reconnected.\n * @property {boolean} isKeepAlive - Indicates if the keep-alive mechanism is active.\n * @ignore\n */\nexport type ConnectionLostDetails = {\n  isConnectionLost: boolean;\n  isRestoreFailed: boolean;\n  isSocketReconnected: boolean;\n  isKeepAlive: boolean;\n};\n\n/**\n * Properties for connection configuration.\n * @typedef ConnectionProp\n * @property {number} lostConnectionRecoveryTimeout - Timeout in milliseconds for lost connection recovery.\n * @ignore\n */\nexport type ConnectionProp = {\n  lostConnectionRecoveryTimeout: number;\n};\n"],"mappings":"","ignoreList":[]}

package/dist/services/index.js

@@ -30,6 +30,8 @@ class Services {
 
   /** WebSocket manager for handling real-time communications */
 
+  /** RTD WebSocket manager for handling real-time transcription */
+
   /** Connection service for managing websocket connections */
 
   /** Singleton instance of the Services class */
@@ -48,6 +50,10 @@ class Services {
     this.webSocketManager = new _WebSocketManager.WebSocketManager({
       webex
     });
+    // TODO: Implement reconnection logic for this websocket in upcoming PR
+    this.rtdWebSocketManager = new _WebSocketManager.WebSocketManager({
+      webex
+    });
     const aqmReq = new _aqmReqs.default(this.webSocketManager);
     this.config = new _config.default();
     this.agent = (0, _agent.default)(aqmReq);

package/dist/services/index.js.map

@@ -1 +1 @@
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+{"version":3,"names":["_agent","_interopRequireDefault","require","_contact","_config","_aqmReqs","_WebSocketManager","_connectionService","_dialer","e","__esModule","default","Services","constructor","options","webex","connectionConfig","webSocketManager","WebSocketManager","rtdWebSocketManager","aqmReq","AqmReqs","config","AgentConfigService","agent","routingAgent","contact","routingContact","dialer","aqmDialer","connectionService","ConnectionService","subscribeRequest","getInstance","instance","exports"],"sources":["index.ts"],"sourcesContent":["import routingAgent from './agent';\nimport routingContact from './task/contact';\nimport AgentConfigService from './config';\nimport AqmReqs from './core/aqm-reqs';\nimport {WebSocketManager} from './core/websocket/WebSocketManager';\nimport {ConnectionService} from './core/websocket/connection-service';\nimport {WebexSDK, SubscribeRequest} from '../types';\nimport aqmDialer from './task/dialer';\n\n/**\n * Services class provides centralized access to all contact center plugin services\n * using a singleton pattern to ensure a single instance throughout the application.\n * @private\n * @ignore\n * @class\n */\nexport default class Services {\n  /** Agent services for managing agent state and capabilities */\n  public readonly agent: ReturnType<typeof routingAgent>;\n  /** Configuration services for agent settings */\n  public readonly config: AgentConfigService;\n  /** Contact services for managing customer interactions */\n  public readonly contact: ReturnType<typeof routingContact>;\n  /** Dialer services for outbound calling features */\n  public readonly dialer: ReturnType<typeof aqmDialer>;\n  /** WebSocket manager for handling real-time communications */\n  public readonly webSocketManager: WebSocketManager;\n  /** RTD WebSocket manager for handling real-time transcription */\n  public readonly rtdWebSocketManager: WebSocketManager;\n  /** Connection service for managing websocket connections */\n  public readonly connectionService: ConnectionService;\n  /** Singleton instance of the Services class */\n  private static instance: Services;\n\n  /**\n   * Creates a new Services instance\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   */\n  constructor(options: {webex: WebexSDK; connectionConfig: SubscribeRequest}) {\n    const {webex, connectionConfig} = options;\n    this.webSocketManager = new WebSocketManager({webex});\n    // TODO: Implement reconnection logic for this websocket in upcoming PR\n    this.rtdWebSocketManager = new WebSocketManager({webex});\n    const aqmReq = new AqmReqs(this.webSocketManager);\n    this.config = new AgentConfigService();\n    this.agent = routingAgent(aqmReq);\n    this.contact = routingContact(aqmReq);\n    this.dialer = aqmDialer(aqmReq);\n    this.connectionService = new ConnectionService({\n      webSocketManager: this.webSocketManager,\n      subscribeRequest: connectionConfig,\n    });\n  }\n\n  /**\n   * Gets singleton instance of Services class\n   * Creates a new instance if one doesn't exist\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   * @returns The singleton Services instance\n   */\n  public static getInstance(options: {\n    webex: WebexSDK;\n    connectionConfig: SubscribeRequest;\n  }): Services {\n    if (!this.instance) {\n      this.instance = new Services(options);\n    }\n\n    return this.instance;\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,QAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,OAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,QAAA,GAAAJ,sBAAA,CAAAC,OAAA;AACA,IAAAI,iBAAA,GAAAJ,OAAA;AACA,IAAAK,kBAAA,GAAAL,OAAA;AAEA,IAAAM,OAAA,GAAAP,sBAAA,CAAAC,OAAA;AAAsC,SAAAD,uBAAAQ,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAEtC;AACA;AACA;AACA;AACA;AACA;AACA;AACe,MAAMG,QAAQ,CAAC;EAC5B;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAGA;AACF;AACA;AACA;AACA;AACA;EACEC,WAAWA,CAACC,OAA8D,EAAE;IAC1E,MAAM;MAACC,KAAK;MAAEC;IAAgB,CAAC,GAAGF,OAAO;IACzC,IAAI,CAACG,gBAAgB,GAAG,IAAIC,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACrD;IACA,IAAI,CAACI,mBAAmB,GAAG,IAAID,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACxD,MAAMK,MAAM,GAAG,IAAIC,gBAAO,CAAC,IAAI,CAACJ,gBAAgB,CAAC;IACjD,IAAI,CAACK,MAAM,GAAG,IAAIC,eAAkB,CAAC,CAAC;IACtC,IAAI,CAACC,KAAK,GAAG,IAAAC,cAAY,EAACL,MAAM,CAAC;IACjC,IAAI,CAACM,OAAO,GAAG,IAAAC,gBAAc,EAACP,MAAM,CAAC;IACrC,IAAI,CAACQ,MAAM,GAAG,IAAAC,eAAS,EAACT,MAAM,CAAC;IAC/B,IAAI,CAACU,iBAAiB,GAAG,IAAIC,oCAAiB,CAAC;MAC7Cd,gBAAgB,EAAE,IAAI,CAACA,gBAAgB;MACvCe,gBAAgB,EAAEhB;IACpB,CAAC,CAAC;EACJ;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;EACE,OAAciB,WAAWA,CAACnB,OAGzB,EAAY;IACX,IAAI,CAAC,IAAI,CAACoB,QAAQ,EAAE;MAClB,IAAI,CAACA,QAAQ,GAAG,IAAItB,QAAQ,CAACE,OAAO,CAAC;IACvC;IAEA,OAAO,IAAI,CAACoB,QAAQ;EACtB;AACF;AAACC,OAAA,CAAAxB,OAAA,GAAAC,QAAA","ignoreList":[]}