@webex/contact-center 3.11.0 → 3.12.0-llmrefactor.2

package/dist/services/task/Task.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_events","require","_xstate","_types","_constants","_constants2","_Utils","_MetricsManager","_interopRequireDefault","_constants3","_loggerProxy","_stateMachine","_uiControlsComputer","_AutoWrapup","e","__esModule","default","Task","EventEmitter","constructor","contact","data","uiControlConfig","wrapupData","agentId","channelType","resolveChannelType","metricsManager","MetricsManager","getInstance","webCallMap","currentUiControls","getDefaultUIControls","initializeStateMachine","setupAutoWrapupTimer","mediaType","interaction","MEDIA_CHANNEL","TELEPHONY","TASK_CHANNEL_TYPE","VOICE","DIGITAL","decline","unsupportedMethodError","pauseRecording","resumeRecording","resumeRecordingPayload","consult","consultPayload","endConsult","consultEndPayload","consultTransfer","consultTransferPayload","consultConference","exitConference","transferConference","switchCall","toggleMute","unregisterWebCallListeners","LoggerProxy","log","module","CC_FILE","method","interactionId","cancelAutoWrapupTimer","autoWrapup","clear","undefined","hold","resume","holdResume","uiControls","updateUiControls","forceEmit","nextControls","computeUIControls","shouldEmit","haveUIControlsChanged","emit","TASK_EVENTS","TASK_UI_CONTROLS_UPDATED","machine","createTaskStateMachine","actions","getStateMachineActionOverrides","stateMachineService","createActor","subscribe","snapshot","previousState","lastState","currentState","value","eventType","event","type","state","start","sendStateMachineEvent","send","getCurrentState","getSnapshot","context","stopStateMachine","stop","extractTaskDataFromEvent","taskData","autoAnswerIfNeeded","autoAnswerSupported","voiceVariant","VOICE_VARIANT","WEBRTC","shouldAutoAnswer","isAutoAnswering","info","TASK_FILE","accept","trackEvent","METRIC_EVENT_NAMES","TASK_AUTO_ANSWER_SUCCESS","taskId","isAutoAnswered","TASK_AUTO_ANSWERED","error","updateTaskData","TASK_AUTO_ANSWER_FAILED","message","updateTaskFromEvent","getCommonActionOverrides","getChannelSpecificActionOverrides","createEmitSelfAction","taskEvent","syncTaskDataFromEvent","emitTaskIncoming","TASK_INCOMING","emitTaskCampaignPreviewReservation","TASK_CAMPAIGN_PREVIEW_RESERVATION","emitTaskCampaignPreviewAcceptFailed","TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED","emitTaskCampaignPreviewSkipFailed","TASK_CAMPAIGN_PREVIEW_SKIP_FAILED","emitTaskCampaignPreviewRemoveFailed","TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED","emitTaskHydrate","TASK_HYDRATE","emitTaskOfferContact","TASK_OFFER_CONTACT","emitTaskAssigned","TASK_ASSIGNED","TASK_MULTI_LOGIN_HYDRATE","emitTaskEnd","TASK_END","emitTaskOfferConsult","TASK_OFFER_CONSULT","emitTaskConsultCreated","TASK_CONSULT_CREATED","emitTaskConsulting","isConsulted","TASK_CONSULT_ACCEPTED","TASK_CONSULTING","emitTaskConsultAccepted","emitTaskConsultEnd","TASK_CONSULT_END","emitTaskConsultQueueCancelled","TASK_CONSULT_QUEUE_CANCELLED","emitTaskConsultQueueFailed","TASK_CONSULT_QUEUE_FAILED","emitTaskReject","reason","TASK_REJECT","emitTaskWrapup","shouldEmitWrapup","Boolean","wrapUpRequired","TASK_WRAPUP","emitTaskWrappedup","TASK_WRAPPEDUP","requestAutoAnswer","requestCleanup","TASK_CLEANUP","removeFromCollection","cleanupResources","wrapUpProps","METHODS","SETUP_AUTO_WRAPUP_TIMER","defaultWrapupReason","wrapUpReasonList","find","r","isDefault","intervalMs","autoWrapupInterval","AutoWrapup","allowCancelAutoWrapup","wrapup","wrapUpReason","name","auxCodeId","id","reconcileData","oldData","newData","Object","keys","forEach","key","Array","isArray","methodName","Error","updatedData","shouldOverwrite","pruneStaleInteractionMaps","incoming","incomingInteraction","currentInteraction","mapKey","incomingMap","currentMap","transfer","transferPayload","timeEvent","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","result","destinationType","DESTINATION_TYPE","QUEUE","vteamTransfer","blindTransfer","destination","to","isConsultTransfer","getCommonTrackingFieldForAQMResponse","detailedError","getErrorDetails","toString","getCommonTrackingFieldForAQMResponseFailed","details","end","requestInteractionId","mainInteractionId","TASK_END_SUCCESS","TASK_END_FAILED","response","wrapupPayload","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","length","wrapUpCode","exports"],"sources":["Task.ts"],"sourcesContent":["import {EventEmitter} from 'events';\nimport {createActor} from 'xstate';\nimport type {ActorRefFrom, SnapshotFrom} from 'xstate';\nimport {\n  ITask,\n  TaskData,\n  TaskResponse,\n  WrapupPayLoad,\n  TaskId,\n  TransferPayLoad,\n  DESTINATION_TYPE,\n  TASK_EVENTS,\n  TaskUIControls,\n  ConsultEndPayload,\n  ConsultPayload,\n  ConsultTransferPayLoad,\n  ResumeRecordingPayload,\n  MEDIA_CHANNEL,\n  TASK_CHANNEL_TYPE,\n  VOICE_VARIANT,\n  CallId,\n} from './types';\nimport {METHODS} from './constants';\nimport {CC_FILE, TASK_FILE} from '../../constants';\nimport {getErrorDetails} from '../core/Utils';\nimport routingContact from './contact';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport LoggerProxy from '../../logger-proxy';\nimport {createTaskStateMachine, TaskState} from './state-machine';\nimport type {\n  TaskEventPayload,\n  TaskStateMachine,\n  UIControlConfig,\n  TaskContext,\n  TaskActionsMap,\n  TaskActionArgs,\n} from './state-machine';\nimport {\n  computeUIControls,\n  getDefaultUIControls,\n  haveUIControlsChanged,\n} from './state-machine/uiControlsComputer';\nimport AutoWrapup from './AutoWrapup';\nimport {WrapupData} from '../config/types';\n\ntype UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {\n  channelType?: UIControlConfig['channelType'];\n};\n\nexport default abstract class Task extends EventEmitter implements ITask {\n  protected contact: ReturnType<typeof routingContact>;\n  protected metricsManager: MetricsManager;\n  public stateMachineService?: ActorRefFrom<TaskStateMachine>;\n  public data: TaskData;\n  public webCallMap: Record<TaskId, CallId>;\n  public state?: SnapshotFrom<TaskStateMachine>;\n  private lastState?: TaskState;\n  protected currentUiControls: TaskUIControls;\n  protected uiControlConfig: UIControlConfig;\n  protected wrapupData?: WrapupData;\n  public autoWrapup?: AutoWrapup;\n  protected agentId?: string;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    data: TaskData,\n    uiControlConfig: UIControlConfigInput,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    const channelType = uiControlConfig.channelType ?? Task.resolveChannelType(data);\n    // Include agentId in the config for ownership checks (transfer conference)\n    this.uiControlConfig = {...uiControlConfig, channelType, agentId};\n    this.wrapupData = wrapupData;\n    this.agentId = agentId;\n    this.metricsManager = MetricsManager.getInstance();\n    this.webCallMap = {};\n    this.currentUiControls = getDefaultUIControls();\n    this.initializeStateMachine();\n    this.setupAutoWrapupTimer();\n  }\n\n  private static resolveChannelType(data: TaskData): UIControlConfig['channelType'] {\n    const mediaType = data?.interaction?.mediaType ?? MEDIA_CHANNEL.TELEPHONY;\n\n    return mediaType === MEDIA_CHANNEL.TELEPHONY\n      ? TASK_CHANNEL_TYPE.VOICE\n      : TASK_CHANNEL_TYPE.DIGITAL;\n  }\n\n  // Abstract methods that all child classes must implement\n  public abstract accept(): Promise<TaskResponse>;\n\n  // Voice-specific methods with default implementations that throw errors\n  // Voice class will override these with actual implementations\n  public async decline(): Promise<TaskResponse> {\n    this.unsupportedMethodError('decline');\n  }\n\n  public async pauseRecording(): Promise<TaskResponse> {\n    this.unsupportedMethodError('pauseRecording');\n  }\n\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    if (resumeRecordingPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('resumeRecording');\n  }\n\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    if (consultPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consult');\n  }\n\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    if (consultEndPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('endConsult');\n  }\n\n  public async consultTransfer(\n    consultTransferPayload?: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    if (consultTransferPayload) {\n      // parameter intentionally unused\n    }\n    this.unsupportedMethodError('consultTransfer');\n  }\n\n  public async consultConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('consultConference');\n  }\n\n  public async exitConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('exitConference');\n  }\n\n  public async transferConference(): Promise<TaskResponse> {\n    this.unsupportedMethodError('transferConference');\n  }\n\n  public async switchCall(): Promise<TaskResponse> {\n    this.unsupportedMethodError('switchCall');\n  }\n\n  public async toggleMute(): Promise<void> {\n    this.unsupportedMethodError('toggleMute');\n  }\n\n  public unregisterWebCallListeners(): void {\n    // Default implementation - child classes can override\n    LoggerProxy.log('unregisterWebCallListeners called', {\n      module: CC_FILE,\n      method: 'unregisterWebCallListeners',\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * Cancel any in-progress auto wrap-up timer.\n   * Base implementation just clears the timer reference so subclasses inherit the behavior.\n   */\n  public cancelAutoWrapupTimer(): void {\n    if (this.autoWrapup) {\n      this.autoWrapup.clear();\n      this.autoWrapup = undefined;\n      LoggerProxy.log('Auto wrap-up timer cancelled', {\n        module: CC_FILE,\n        method: 'cancelAutoWrapupTimer',\n        interactionId: this.data?.interactionId,\n      });\n    }\n  }\n\n  // Voice tasks use holdResume(), but provide separate methods for interface compliance\n  public async hold(): Promise<TaskResponse> {\n    this.unsupportedMethodError('hold');\n  }\n\n  public async resume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('resume');\n  }\n\n  public async holdResume(): Promise<TaskResponse> {\n    this.unsupportedMethodError('holdResume');\n  }\n\n  /**\n   * Latest UI controls derived from state machine state and context.\n   */\n  public get uiControls(): TaskUIControls {\n    return this.currentUiControls;\n  }\n\n  protected updateUiControls(forceEmit = false): void {\n    const nextControls = this.computeUIControls();\n    const shouldEmit = forceEmit || haveUIControlsChanged(this.currentUiControls, nextControls);\n    this.currentUiControls = nextControls;\n\n    if (shouldEmit) {\n      this.emit(TASK_EVENTS.TASK_UI_CONTROLS_UPDATED, this.currentUiControls);\n    }\n  }\n\n  /**\n   * Initialize the state machine\n   */\n  private initializeStateMachine(): void {\n    const machine: TaskStateMachine = createTaskStateMachine(this.uiControlConfig, {\n      actions: this.getStateMachineActionOverrides(),\n    });\n\n    this.stateMachineService = createActor(machine);\n\n    this.stateMachineService.subscribe((snapshot) => {\n      const previousState = this.lastState;\n      const currentState = snapshot.value as TaskState;\n      LoggerProxy.log(`State machine transition: ${previousState || 'N/A'} -> ${currentState}`, {\n        module: CC_FILE,\n        method: 'onTransition',\n        // @ts-ignore - snapshot may include event detail depending on XState version\n        eventType: (snapshot as any)?.event?.type,\n      });\n      this.lastState = currentState;\n      this.state = snapshot;\n\n      this.updateUiControls(previousState !== currentState);\n    });\n\n    this.stateMachineService.start();\n    this.updateUiControls(true);\n  }\n\n  /**\n   * Send an event to the state machine\n   */\n  public sendStateMachineEvent(event: TaskEventPayload): void {\n    if (this.stateMachineService) {\n      LoggerProxy.log(`Sending state machine event: ${event?.type}`, {\n        module: CC_FILE,\n        method: 'sendStateMachineEvent',\n        interactionId: this.data?.interactionId,\n      });\n\n      this.stateMachineService.send(event);\n    }\n  }\n\n  /**\n   * Get the current state machine state\n   */\n  protected getCurrentState(): TaskState | undefined {\n    return this.stateMachineService?.getSnapshot()?.value as TaskState;\n  }\n\n  /**\n   * Compute UI controls based on current state machine state.\n   *\n   * @returns UI control states for all task actions\n   */\n  protected computeUIControls(): TaskUIControls {\n    const snapshot = this.stateMachineService?.getSnapshot?.();\n\n    if (!snapshot) {\n      return getDefaultUIControls();\n    }\n\n    const currentState = snapshot.value as TaskState;\n    const context = snapshot.context as TaskContext;\n\n    const uiControls = computeUIControls(currentState, context, this.data);\n\n    return uiControls;\n  }\n\n  /**\n   * Stop the state machine service\n   */\n  protected stopStateMachine(): void {\n    if (this.stateMachineService) {\n      this.stateMachineService.stop();\n      this.stateMachineService = undefined;\n    }\n  }\n\n  private static extractTaskDataFromEvent(event?: TaskEventPayload): TaskData | undefined {\n    if (!event || typeof event !== 'object') {\n      return undefined;\n    }\n\n    if ('taskData' in event) {\n      return (event as {taskData?: TaskData}).taskData;\n    }\n\n    return undefined;\n  }\n\n  private async autoAnswerIfNeeded(): Promise<void> {\n    if (!this.data) {\n      return;\n    }\n\n    const autoAnswerSupported =\n      this.uiControlConfig.channelType === TASK_CHANNEL_TYPE.DIGITAL ||\n      this.uiControlConfig.voiceVariant === VOICE_VARIANT.WEBRTC;\n\n    if (!autoAnswerSupported) {\n      return;\n    }\n\n    const shouldAutoAnswer = this.data.isAutoAnswering === true;\n\n    if (!shouldAutoAnswer) {\n      return;\n    }\n\n    LoggerProxy.info(`Auto-answering task`, {\n      module: TASK_FILE,\n      method: 'autoAnswerIfNeeded',\n      interactionId: this.data.interactionId,\n    });\n\n    try {\n      await this.accept();\n      LoggerProxy.info(`Task auto-answered successfully`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          isAutoAnswered: true,\n        },\n        ['behavioral', 'operational']\n      );\n\n      this.emit(TASK_EVENTS.TASK_AUTO_ANSWERED, this);\n    } catch (error) {\n      this.updateTaskData({...this.data, isAutoAnswering: false});\n      LoggerProxy.error(`Failed to auto-answer task`, {\n        module: TASK_FILE,\n        method: 'autoAnswerIfNeeded',\n        interactionId: this.data.interactionId,\n        error,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaType: this.data.interaction.mediaType,\n          error: error?.message || 'Unknown error',\n          isAutoAnswered: false,\n        },\n        ['behavioral', 'operational']\n      );\n    }\n  }\n\n  private updateTaskFromEvent(event?: TaskEventPayload): void {\n    const taskData = Task.extractTaskDataFromEvent(event);\n    if (taskData) {\n      this.updateTaskData(taskData);\n    }\n  }\n\n  protected getStateMachineActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      ...this.getCommonActionOverrides(),\n      ...this.getChannelSpecificActionOverrides(),\n    };\n  }\n\n  protected getChannelSpecificActionOverrides(): Partial<TaskActionsMap> {\n    return {};\n  }\n\n  protected createEmitSelfAction(\n    taskEvent: TASK_EVENTS,\n    {updateTaskData = false}: {updateTaskData?: boolean} = {}\n  ) {\n    return ({event}: TaskActionArgs) => {\n      if (updateTaskData) {\n        this.updateTaskFromEvent(event);\n      }\n      LoggerProxy.info(`Emitting task event ${taskEvent}`, {\n        module: TASK_FILE,\n        method: 'emitTaskEvent',\n        interactionId: this.data?.interactionId,\n      });\n      this.emit(taskEvent, this);\n    };\n  }\n\n  private getCommonActionOverrides(): Partial<TaskActionsMap> {\n    return {\n      syncTaskDataFromEvent: ({event}: {event: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n      },\n      emitTaskIncoming: this.createEmitSelfAction(TASK_EVENTS.TASK_INCOMING, {\n        updateTaskData: true,\n      }),\n      emitTaskCampaignPreviewReservation: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION,\n        {updateTaskData: true}\n      ),\n      emitTaskCampaignPreviewAcceptFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED\n      ),\n      emitTaskCampaignPreviewSkipFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_SKIP_FAILED\n      ),\n      emitTaskCampaignPreviewRemoveFailed: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED\n      ),\n      emitTaskHydrate: this.createEmitSelfAction(TASK_EVENTS.TASK_HYDRATE, {\n        updateTaskData: true,\n      }),\n      emitTaskOfferContact: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONTACT, {\n        updateTaskData: true,\n      }),\n      emitTaskAssigned: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        this.emit(TASK_EVENTS.TASK_ASSIGNED, this);\n        this.emit(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this);\n      },\n      emitTaskEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_END, {updateTaskData: true}),\n      emitTaskOfferConsult: this.createEmitSelfAction(TASK_EVENTS.TASK_OFFER_CONSULT, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultCreated: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_CREATED, {\n        updateTaskData: true,\n      }),\n      emitTaskConsulting: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        if (this.data.isConsulted) {\n          this.emit(TASK_EVENTS.TASK_CONSULT_ACCEPTED, this);\n        } else {\n          this.emit(TASK_EVENTS.TASK_CONSULTING, this);\n        }\n        this.emit(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this);\n      },\n      emitTaskConsultAccepted: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_ACCEPTED),\n      emitTaskConsultEnd: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_END, {\n        updateTaskData: true,\n      }),\n      emitTaskConsultQueueCancelled: this.createEmitSelfAction(\n        TASK_EVENTS.TASK_CONSULT_QUEUE_CANCELLED,\n        {\n          updateTaskData: true,\n        }\n      ),\n      emitTaskConsultQueueFailed: this.createEmitSelfAction(TASK_EVENTS.TASK_CONSULT_QUEUE_FAILED, {\n        updateTaskData: true,\n      }),\n      emitTaskReject: ({event}: TaskActionArgs) => {\n        this.updateTaskFromEvent(event);\n        const reason =\n          event && typeof event === 'object' && 'reason' in event\n            ? (event as {reason?: string}).reason\n            : undefined;\n        this.emit(TASK_EVENTS.TASK_REJECT, reason);\n      },\n      emitTaskWrapup: ({event}: {event?: TaskEventPayload}) => {\n        this.updateTaskFromEvent(event);\n\n        const shouldEmitWrapup = Boolean(this.data.wrapUpRequired);\n        if (!shouldEmitWrapup) {\n          LoggerProxy.info(`Skipping task:wrapup event - wrapUpRequired is false`, {\n            module: TASK_FILE,\n            method: 'emitTaskEvent',\n            interactionId: this.data?.interactionId,\n          });\n\n          return;\n        }\n        LoggerProxy.info(`Emitting task event ${TASK_EVENTS.TASK_WRAPUP}`, {\n          module: TASK_FILE,\n          method: 'emitTaskEvent',\n          interactionId: this.data?.interactionId,\n        });\n        this.emit(TASK_EVENTS.TASK_WRAPUP, this);\n      },\n      emitTaskWrappedup: this.createEmitSelfAction(TASK_EVENTS.TASK_WRAPPEDUP, {\n        updateTaskData: true,\n      }),\n      requestAutoAnswer: ({event}: TaskActionArgs) => {\n        if (event) {\n          // parameter intentionally unused\n        }\n        this.autoAnswerIfNeeded();\n      },\n      requestCleanup: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: false});\n      },\n      cleanupResources: () => {\n        this.emit(TASK_EVENTS.TASK_CLEANUP, this, {removeFromCollection: true});\n      },\n    };\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   */\n  protected setupAutoWrapupTimer(): void {\n    if (\n      this.data.wrapUpRequired &&\n      !this.autoWrapup &&\n      this.wrapupData &&\n      this.wrapupData.wrapUpProps\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   *\n   * @param methodName - The name of the method that is unsupported\n   * @throws Error\n   */\n  protected unsupportedMethodError(methodName: string) {\n    LoggerProxy.error(`Unsupported operation`, {\n      module: 'TASK',\n      method: methodName,\n      interactionId: this.data?.interactionId,\n    });\n    throw new Error(`Unsupported operation: ${methodName}`);\n  }\n\n  /**\n   * This method is used to update the task data.\n   * @param updatedData - TaskData\n   * @param shouldOverwrite - boolean\n   * @example\n   * ```typescript\n   * task.updateTaskData(updatedData, true);\n   * ```\n   */\n  public updateTaskData(updatedData: TaskData, shouldOverwrite = false): ITask {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    if (!shouldOverwrite) {\n      this.pruneStaleInteractionMaps(updatedData);\n    }\n    this.updateUiControls();\n    this.setupAutoWrapupTimer();\n\n    return this;\n  }\n\n  /**\n   * The backend sends `interaction.media` and `interaction.participants` as complete snapshots\n   * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the\n   * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)\n   * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button\n   * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).\n   * Make only these two snapshot maps authoritative to the incoming payload, leaving every other\n   * field on the generic deep-merge path (CAD and other partial updates still merge as before).\n   */\n  private pruneStaleInteractionMaps(incoming: TaskData): void {\n    const incomingInteraction = incoming?.interaction;\n    const currentInteraction = this.data?.interaction;\n    if (!incomingInteraction || !currentInteraction) {\n      return;\n    }\n\n    (['media', 'participants'] as const).forEach((mapKey) => {\n      const incomingMap = incomingInteraction[mapKey] as Record<string, unknown> | undefined;\n      const currentMap = currentInteraction[mapKey] as Record<string, unknown> | undefined;\n      if (!incomingMap || !currentMap || typeof incomingMap !== 'object') {\n        return;\n      }\n\n      Object.keys(currentMap).forEach((id) => {\n        if (!(id in incomingMap)) {\n          delete currentMap[id];\n        }\n      });\n    });\n  }\n\n  /**\n   * This is used to blind transfer or vTeam transfer the task\n   * @param transferPayload\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * const transferPayload = {\n   *  to: 'myQueueId',\n   *  destinationType: 'queue',\n   * }\n   * task.transfer(transferPayload).then(()=>{}).catch(()=>{});\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    LoggerProxy.log(`Starting task transfer for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'transfer',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'transfer', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to end the task.\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.end().then(()=>{}).catch(()=>{})\n   *  ```\n   */\n  public async end(): Promise<TaskResponse> {\n    LoggerProxy.log(`Ending task for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'end',\n    });\n    const requestInteractionId =\n      this.data.interaction?.mainInteractionId || this.data.interactionId;\n\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n      const response = await this.contact.end({interactionId: requestInteractionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'end', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          requestInteractionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used to wrap up the task.\n   * @param wrapupPayload - WrapupPayLoad\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.wrapup(wrapupPayload).then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    this.cancelAutoWrapupTimer();\n    LoggerProxy.log(`Starting task wrapup for taskId:${this.data.interactionId}`, {\n      module: 'Task',\n      method: 'wrapup',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'wrapup', CC_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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package/dist/services/task/TaskFactory.js

@@ -0,0 +1,45 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _Voice = _interopRequireDefault(require("./voice/Voice"));
+var _WebRTC = _interopRequireDefault(require("./voice/WebRTC"));
+var _Digital = _interopRequireDefault(require("./digital/Digital"));
+var _types = require("./types");
+var _types2 = require("../../types");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+class TaskFactory {
+  /**
+   * Creates the correct Task subclass based on mediaType & loginOption
+   */
+  static createTask(contact, webCallingService, data, configFlags, wrapupData, agentId) {
+    const mediaType = data.interaction.mediaType ?? _types.MEDIA_CHANNEL.TELEPHONY;
+    const {
+      isEndTaskEnabled,
+      isEndConsultEnabled
+    } = configFlags;
+    const recordingEnabled = data?.interaction?.callProcessingDetails?.pauseResumeEnabled ?? true;
+    const voiceControlOptions = {
+      isEndTaskEnabled,
+      isEndConsultEnabled,
+      isRecordingEnabled: recordingEnabled
+    };
+    switch (mediaType) {
+      case _types.MEDIA_CHANNEL.TELEPHONY:
+        if (webCallingService.loginOption === _types2.LoginOption.BROWSER) {
+          return new _WebRTC.default(contact, webCallingService, data, voiceControlOptions, wrapupData, agentId);
+        }
+        return new _Voice.default(contact, data, voiceControlOptions, wrapupData, agentId);
+      case _types.MEDIA_CHANNEL.CHAT:
+      case _types.MEDIA_CHANNEL.EMAIL:
+      case _types.MEDIA_CHANNEL.SOCIAL:
+        return new _Digital.default(contact, data, wrapupData, agentId);
+      default:
+        throw new Error(`Unknown media type: ${mediaType}`);
+    }
+  }
+}
+exports.default = TaskFactory;
+//# sourceMappingURL=TaskFactory.js.map

package/dist/services/task/TaskFactory.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_Voice","_interopRequireDefault","require","_WebRTC","_Digital","_types","_types2","e","__esModule","default","TaskFactory","createTask","contact","webCallingService","data","configFlags","wrapupData","agentId","mediaType","interaction","MEDIA_CHANNEL","TELEPHONY","isEndTaskEnabled","isEndConsultEnabled","recordingEnabled","callProcessingDetails","pauseResumeEnabled","voiceControlOptions","isRecordingEnabled","loginOption","LoginOption","BROWSER","WebRTC","Voice","CHAT","EMAIL","SOCIAL","Digital","Error","exports"],"sources":["TaskFactory.ts"],"sourcesContent":["import routingContact from './contact';\nimport WebCallingService from '../WebCallingService';\nimport Task from './Task';\nimport Voice from './voice/Voice';\nimport WebRTC from './voice/WebRTC';\nimport Digital from './digital/Digital';\nimport {MEDIA_CHANNEL, TaskData} from './types';\nimport {ConfigFlags, LoginOption} from '../../types';\nimport {WrapupData} from '../config/types';\n\nexport default class TaskFactory {\n  /**\n   * Creates the correct Task subclass based on mediaType & loginOption\n   */\n  public static createTask(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    data: TaskData,\n    configFlags: ConfigFlags,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ): Task {\n    const mediaType = data.interaction.mediaType ?? MEDIA_CHANNEL.TELEPHONY;\n    const {isEndTaskEnabled, isEndConsultEnabled} = configFlags;\n    const recordingEnabled = data?.interaction?.callProcessingDetails?.pauseResumeEnabled ?? true;\n    const voiceControlOptions = {\n      isEndTaskEnabled,\n      isEndConsultEnabled,\n      isRecordingEnabled: recordingEnabled,\n    };\n    switch (mediaType) {\n      case MEDIA_CHANNEL.TELEPHONY:\n        if (webCallingService.loginOption === LoginOption.BROWSER) {\n          return new WebRTC(\n            contact,\n            webCallingService,\n            data,\n            voiceControlOptions,\n            wrapupData,\n            agentId\n          );\n        }\n\n        return new Voice(contact, data, voiceControlOptions, wrapupData, agentId);\n\n      case MEDIA_CHANNEL.CHAT:\n      case MEDIA_CHANNEL.EMAIL:\n      case MEDIA_CHANNEL.SOCIAL:\n        return new Digital(contact, data, wrapupData, agentId);\n\n      default:\n        throw new Error(`Unknown media type: ${mediaType}`);\n    }\n  }\n}\n"],"mappings":";;;;;;AAGA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,OAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,QAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,MAAA,GAAAH,OAAA;AACA,IAAAI,OAAA,GAAAJ,OAAA;AAAqD,SAAAD,uBAAAM,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAGtC,MAAMG,WAAW,CAAC;EAC/B;AACF;AACA;EACE,OAAcC,UAAUA,CACtBC,OAA0C,EAC1CC,iBAAoC,EACpCC,IAAc,EACdC,WAAwB,EACxBC,UAAuB,EACvBC,OAAgB,EACV;IACN,MAAMC,SAAS,GAAGJ,IAAI,CAACK,WAAW,CAACD,SAAS,IAAIE,oBAAa,CAACC,SAAS;IACvE,MAAM;MAACC,gBAAgB;MAAEC;IAAmB,CAAC,GAAGR,WAAW;IAC3D,MAAMS,gBAAgB,GAAGV,IAAI,EAAEK,WAAW,EAAEM,qBAAqB,EAAEC,kBAAkB,IAAI,IAAI;IAC7F,MAAMC,mBAAmB,GAAG;MAC1BL,gBAAgB;MAChBC,mBAAmB;MACnBK,kBAAkB,EAAEJ;IACtB,CAAC;IACD,QAAQN,SAAS;MACf,KAAKE,oBAAa,CAACC,SAAS;QAC1B,IAAIR,iBAAiB,CAACgB,WAAW,KAAKC,mBAAW,CAACC,OAAO,EAAE;UACzD,OAAO,IAAIC,eAAM,CACfpB,OAAO,EACPC,iBAAiB,EACjBC,IAAI,EACJa,mBAAmB,EACnBX,UAAU,EACVC,OACF,CAAC;QACH;QAEA,OAAO,IAAIgB,cAAK,CAACrB,OAAO,EAAEE,IAAI,EAAEa,mBAAmB,EAAEX,UAAU,EAAEC,OAAO,CAAC;MAE3E,KAAKG,oBAAa,CAACc,IAAI;MACvB,KAAKd,oBAAa,CAACe,KAAK;MACxB,KAAKf,oBAAa,CAACgB,MAAM;QACvB,OAAO,IAAIC,gBAAO,CAACzB,OAAO,EAAEE,IAAI,EAAEE,UAAU,EAAEC,OAAO,CAAC;MAExD;QACE,MAAM,IAAIqB,KAAK,CAAC,uBAAuBpB,SAAS,EAAE,CAAC;IACvD;EACF;AACF;AAACqB,OAAA,CAAA9B,OAAA,GAAAC,WAAA","ignoreList":[]}