@webex/contact-center 3.11.0 → 3.12.0-llmrefactor.2
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/.sdd/manifest.json +882 -0
- package/AGENTS.md +94 -0
- package/ai-docs/ARCHITECTURE.md +168 -0
- package/ai-docs/CONTRACTS.md +46 -0
- package/ai-docs/GETTING_STARTED.md +168 -0
- package/ai-docs/GLOSSARY.md +43 -0
- package/ai-docs/README.md +138 -0
- package/ai-docs/REVIEW_CHECKLIST.md +41 -0
- package/ai-docs/RULES.md +444 -0
- package/ai-docs/SECURITY.md +52 -0
- package/ai-docs/SERVICE_STATE.md +48 -0
- package/ai-docs/SPEC_INDEX.md +65 -0
- package/ai-docs/adr/0001-spec-source-policy.md +55 -0
- package/ai-docs/adr/README.md +8 -0
- package/ai-docs/adr/_adr-template.md +31 -0
- package/ai-docs/contact-center-spec.md +341 -0
- package/ai-docs/features/generated-spec-conformance-fidelity-remediation/spec/feature-spec.md +117 -0
- package/ai-docs/features/residual-warning-coverage-completion/spec/feature-spec.md +203 -0
- package/ai-docs/features/validator-code-fidelity-drift-fix/spec/feature-spec.md +315 -0
- package/ai-docs/patterns/event-driven-patterns.md +485 -0
- package/ai-docs/patterns/testing-patterns.md +480 -0
- package/ai-docs/patterns/typescript-patterns.md +365 -0
- package/ai-docs/templates/README.md +102 -0
- package/ai-docs/templates/documentation/create-agents-md.md +240 -0
- package/ai-docs/templates/documentation/create-architecture-md.md +295 -0
- package/ai-docs/templates/existing-service/bug-fix.md +254 -0
- package/ai-docs/templates/existing-service/feature-enhancement.md +450 -0
- package/ai-docs/templates/new-method/00-master.md +80 -0
- package/ai-docs/templates/new-method/01-requirements.md +232 -0
- package/ai-docs/templates/new-method/02-implementation.md +295 -0
- package/ai-docs/templates/new-method/03-tests.md +201 -0
- package/ai-docs/templates/new-method/04-validation.md +141 -0
- package/ai-docs/templates/new-service/00-master.md +109 -0
- package/ai-docs/templates/new-service/01-pre-questions.md +159 -0
- package/ai-docs/templates/new-service/02-code-generation.md +346 -0
- package/ai-docs/templates/new-service/03-integration.md +178 -0
- package/ai-docs/templates/new-service/04-test-generation.md +205 -0
- package/ai-docs/templates/new-service/05-validation.md +145 -0
- package/dist/cc.js +379 -50
- package/dist/cc.js.map +1 -1
- package/dist/config.js +6 -0
- package/dist/config.js.map +1 -1
- package/dist/constants.js +22 -2
- package/dist/constants.js.map +1 -1
- package/dist/index.js +27 -5
- package/dist/index.js.map +1 -1
- package/dist/metrics/behavioral-events.js +114 -0
- package/dist/metrics/behavioral-events.js.map +1 -1
- package/dist/metrics/constants.js +32 -3
- package/dist/metrics/constants.js.map +1 -1
- package/dist/services/ApiAiAssistant.js +318 -0
- package/dist/services/ApiAiAssistant.js.map +1 -0
- package/dist/services/UserPreference.js +427 -0
- package/dist/services/UserPreference.js.map +1 -0
- package/dist/services/agent/types.js.map +1 -1
- package/dist/services/config/Util.js +8 -4
- package/dist/services/config/Util.js.map +1 -1
- package/dist/services/config/constants.js +35 -2
- package/dist/services/config/constants.js.map +1 -1
- package/dist/services/config/index.js +41 -2
- package/dist/services/config/index.js.map +1 -1
- package/dist/services/config/types.js +66 -8
- package/dist/services/config/types.js.map +1 -1
- package/dist/services/constants.js +27 -1
- package/dist/services/constants.js.map +1 -1
- package/dist/services/core/Err.js.map +1 -1
- package/dist/services/core/Utils.js +122 -25
- package/dist/services/core/Utils.js.map +1 -1
- package/dist/services/core/aqm-reqs.js +92 -17
- package/dist/services/core/aqm-reqs.js.map +1 -1
- package/dist/services/core/websocket/WebSocketManager.js +22 -6
- package/dist/services/core/websocket/WebSocketManager.js.map +1 -1
- package/dist/services/core/websocket/connection-service.js +3 -1
- package/dist/services/core/websocket/connection-service.js.map +1 -1
- package/dist/services/core/websocket/types.js.map +1 -1
- package/dist/services/index.js +6 -0
- package/dist/services/index.js.map +1 -1
- package/dist/services/task/Task.js +688 -0
- package/dist/services/task/Task.js.map +1 -0
- package/dist/services/task/TaskFactory.js +45 -0
- package/dist/services/task/TaskFactory.js.map +1 -0
- package/dist/services/task/TaskManager.js +751 -457
- package/dist/services/task/TaskManager.js.map +1 -1
- package/dist/services/task/TaskUtils.js +220 -23
- package/dist/services/task/TaskUtils.js.map +1 -1
- package/dist/services/task/constants.js +23 -2
- package/dist/services/task/constants.js.map +1 -1
- package/dist/services/task/dialer.js +129 -0
- package/dist/services/task/dialer.js.map +1 -1
- package/dist/services/task/digital/Digital.js +77 -0
- package/dist/services/task/digital/Digital.js.map +1 -0
- package/dist/services/task/state-machine/TaskStateMachine.js +873 -0
- package/dist/services/task/state-machine/TaskStateMachine.js.map +1 -0
- package/dist/services/task/state-machine/actions.js +567 -0
- package/dist/services/task/state-machine/actions.js.map +1 -0
- package/dist/services/task/state-machine/constants.js +161 -0
- package/dist/services/task/state-machine/constants.js.map +1 -0
- package/dist/services/task/state-machine/guards.js +382 -0
- package/dist/services/task/state-machine/guards.js.map +1 -0
- package/dist/services/task/state-machine/index.js +53 -0
- package/dist/services/task/state-machine/index.js.map +1 -0
- package/dist/services/task/state-machine/types.js +54 -0
- package/dist/services/task/state-machine/types.js.map +1 -0
- package/dist/services/task/state-machine/uiControlsComputer.js +603 -0
- package/dist/services/task/state-machine/uiControlsComputer.js.map +1 -0
- package/dist/services/task/taskDataNormalizer.js +99 -0
- package/dist/services/task/taskDataNormalizer.js.map +1 -0
- package/dist/services/task/types.js +227 -4
- package/dist/services/task/types.js.map +1 -1
- package/dist/services/task/voice/Voice.js +1044 -0
- package/dist/services/task/voice/Voice.js.map +1 -0
- package/dist/services/task/voice/WebRTC.js +149 -0
- package/dist/services/task/voice/WebRTC.js.map +1 -0
- package/dist/types/cc.d.ts +894 -0
- package/dist/types/config.d.ts +72 -0
- package/dist/types/constants.d.ts +66 -0
- package/dist/types/index.d.ts +199 -0
- package/dist/types/logger-proxy.d.ts +71 -0
- package/dist/types/metrics/MetricsManager.d.ts +223 -0
- package/dist/types/metrics/behavioral-events.d.ts +29 -0
- package/dist/types/metrics/constants.d.ts +181 -0
- package/dist/types/services/AddressBook.d.ts +74 -0
- package/dist/types/services/ApiAiAssistant.d.ts +49 -0
- package/dist/types/services/EntryPoint.d.ts +67 -0
- package/dist/types/services/Queue.d.ts +76 -0
- package/dist/types/services/UserPreference.d.ts +118 -0
- package/dist/types/services/WebCallingService.d.ts +1 -0
- package/dist/types/services/agent/index.d.ts +46 -0
- package/dist/types/services/agent/types.d.ts +413 -0
- package/dist/types/services/config/Util.d.ts +20 -0
- package/dist/types/services/config/constants.d.ts +270 -0
- package/dist/types/services/config/index.d.ts +177 -0
- package/dist/types/services/config/types.d.ts +1368 -0
- package/dist/types/services/constants.d.ts +110 -0
- package/dist/types/services/core/Err.d.ts +125 -0
- package/dist/types/services/core/GlobalTypes.d.ts +58 -0
- package/dist/types/services/core/Utils.d.ts +121 -0
- package/dist/types/services/core/WebexRequest.d.ts +22 -0
- package/dist/types/services/core/aqm-reqs.d.ts +65 -0
- package/dist/types/services/core/constants.d.ts +99 -0
- package/dist/types/services/core/types.d.ts +47 -0
- package/dist/types/services/core/websocket/WebSocketManager.d.ts +36 -0
- package/dist/types/services/core/websocket/connection-service.d.ts +27 -0
- package/dist/types/services/core/websocket/keepalive.worker.d.ts +2 -0
- package/dist/types/services/core/websocket/types.d.ts +37 -0
- package/dist/types/services/index.d.ts +54 -0
- package/dist/types/services/task/AutoWrapup.d.ts +40 -0
- package/dist/types/services/task/Task.d.ts +157 -0
- package/dist/types/services/task/TaskFactory.d.ts +12 -0
- package/dist/types/services/task/TaskManager.d.ts +1 -0
- package/dist/types/services/task/TaskUtils.d.ts +138 -0
- package/dist/types/services/task/constants.d.ts +91 -0
- package/dist/types/services/task/contact.d.ts +69 -0
- package/dist/types/services/task/dialer.d.ts +73 -0
- package/dist/types/services/task/digital/Digital.d.ts +22 -0
- package/dist/types/services/task/state-machine/TaskStateMachine.d.ts +1194 -0
- package/dist/types/services/task/state-machine/actions.d.ts +10 -0
- package/dist/types/services/task/state-machine/constants.d.ts +107 -0
- package/dist/types/services/task/state-machine/guards.d.ts +102 -0
- package/dist/types/services/task/state-machine/index.d.ts +13 -0
- package/dist/types/services/task/state-machine/types.d.ts +269 -0
- package/dist/types/services/task/state-machine/uiControlsComputer.d.ts +9 -0
- package/dist/types/services/task/taskDataNormalizer.d.ts +10 -0
- package/dist/types/services/task/types.d.ts +1856 -0
- package/dist/types/services/task/voice/Voice.d.ts +184 -0
- package/dist/types/services/task/voice/WebRTC.d.ts +53 -0
- package/dist/types/types.d.ts +778 -0
- package/dist/types/utils/PageCache.d.ts +173 -0
- package/dist/types/webex-config.d.ts +53 -0
- package/dist/types/webex.d.ts +8 -0
- package/dist/types.js +130 -1
- package/dist/types.js.map +1 -1
- package/dist/webex.js +14 -2
- package/dist/webex.js.map +1 -1
- package/package.json +16 -12
- package/src/cc.ts +477 -51
- package/src/config.ts +6 -0
- package/src/constants.ts +21 -1
- package/src/index.ts +24 -5
- package/src/metrics/ai-docs/AGENTS.md +350 -0
- package/src/metrics/ai-docs/ARCHITECTURE.md +338 -0
- package/src/metrics/ai-docs/metrics-spec.md +854 -0
- package/src/metrics/behavioral-events.ts +120 -0
- package/src/metrics/constants.ts +37 -3
- package/src/services/ApiAiAssistant.ts +412 -0
- package/src/services/UserPreference.ts +509 -0
- package/src/services/agent/ai-docs/AGENTS.md +240 -0
- package/src/services/agent/ai-docs/ARCHITECTURE.md +304 -0
- package/src/services/agent/ai-docs/agent-spec.md +504 -0
- package/src/services/agent/types.ts +1 -1
- package/src/services/ai-docs/AGENTS.md +386 -0
- package/src/services/ai-docs/services-spec.md +492 -0
- package/src/services/config/Util.ts +10 -2
- package/src/services/config/ai-docs/AGENTS.md +255 -0
- package/src/services/config/ai-docs/ARCHITECTURE.md +426 -0
- package/src/services/config/ai-docs/config-spec.md +669 -0
- package/src/services/config/constants.ts +37 -1
- package/src/services/config/index.ts +45 -1
- package/src/services/config/types.ts +241 -11
- package/src/services/constants.ts +29 -0
- package/src/services/core/Err.ts +3 -0
- package/src/services/core/Utils.ts +143 -30
- package/src/services/core/ai-docs/AGENTS.md +381 -0
- package/src/services/core/ai-docs/ARCHITECTURE.md +698 -0
- package/src/services/core/ai-docs/core-spec.md +783 -0
- package/src/services/core/aqm-reqs.ts +100 -22
- package/src/services/core/websocket/WebSocketManager.ts +23 -6
- package/src/services/core/websocket/connection-service.ts +5 -1
- package/src/services/core/websocket/types.ts +1 -1
- package/src/services/index.ts +4 -0
- package/src/services/task/Task.ts +837 -0
- package/src/services/task/TaskFactory.ts +55 -0
- package/src/services/task/TaskManager.ts +793 -521
- package/src/services/task/TaskUtils.ts +314 -24
- package/src/services/task/ai-docs/AGENTS.md +457 -0
- package/src/services/task/ai-docs/ARCHITECTURE.md +594 -0
- package/src/services/task/ai-docs/task-spec.md +1319 -0
- package/src/services/task/constants.ts +23 -0
- package/src/services/task/dialer.ts +136 -1
- package/src/services/task/digital/Digital.ts +95 -0
- package/src/services/task/state-machine/TaskStateMachine.ts +1166 -0
- package/src/services/task/state-machine/actions.ts +738 -0
- package/src/services/task/state-machine/ai-docs/AGENTS.md +458 -0
- package/src/services/task/state-machine/ai-docs/ARCHITECTURE.md +1137 -0
- package/src/services/task/state-machine/ai-docs/task-state-machine-spec.md +2177 -0
- package/src/services/task/state-machine/constants.ts +172 -0
- package/src/services/task/state-machine/guards.ts +445 -0
- package/src/services/task/state-machine/index.ts +28 -0
- package/src/services/task/state-machine/types.ts +243 -0
- package/src/services/task/state-machine/uiControlsComputer.ts +961 -0
- package/src/services/task/taskDataNormalizer.ts +137 -0
- package/src/services/task/types.ts +734 -71
- package/src/services/task/voice/Voice.ts +1270 -0
- package/src/services/task/voice/WebRTC.ts +187 -0
- package/src/types.ts +205 -2
- package/src/utils/AGENTS.md +278 -0
- package/src/utils/ai-docs/utils-spec.md +381 -0
- package/src/webex.js +2 -0
- package/test/unit/spec/cc.ts +503 -43
- package/test/unit/spec/logger-proxy.ts +70 -0
- package/test/unit/spec/services/ApiAiAssistant.ts +273 -0
- package/test/unit/spec/services/UserPreference.ts +401 -0
- package/test/unit/spec/services/WebCallingService.ts +7 -1
- package/test/unit/spec/services/config/index.ts +85 -29
- package/test/unit/spec/services/core/Utils.ts +481 -2
- package/test/unit/spec/services/core/websocket/WebSocketManager.ts +137 -41
- package/test/unit/spec/services/core/websocket/connection-service.ts +3 -1
- package/test/unit/spec/services/task/AutoWrapup.ts +63 -0
- package/test/unit/spec/services/task/Task.ts +477 -0
- package/test/unit/spec/services/task/TaskFactory.ts +62 -0
- package/test/unit/spec/services/task/TaskManager.ts +1001 -1003
- package/test/unit/spec/services/task/TaskUtils.ts +235 -0
- package/test/unit/spec/services/task/dialer.ts +372 -96
- package/test/unit/spec/services/task/digital/Digital.ts +105 -0
- package/test/unit/spec/services/task/state-machine/TaskStateMachine.ts +2651 -0
- package/test/unit/spec/services/task/state-machine/guards.ts +637 -0
- package/test/unit/spec/services/task/state-machine/types.ts +18 -0
- package/test/unit/spec/services/task/state-machine/uiControlsComputer.ts +2663 -0
- package/test/unit/spec/services/task/taskTestUtils.ts +87 -0
- package/test/unit/spec/services/task/voice/Voice.ts +649 -0
- package/test/unit/spec/services/task/voice/WebRTC.ts +235 -0
- package/umd/contact-center.min.js +2 -2
- package/umd/contact-center.min.js.map +1 -1
- package/dist/services/task/index.js +0 -1525
- package/dist/services/task/index.js.map +0 -1
- package/src/services/task/index.ts +0 -1801
- package/test/unit/spec/services/task/index.ts +0 -2184
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exports.actions = void 0;
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exports.createInitialContext = createInitialContext;
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exports.getTaskStateForUiControls = void 0;
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exports.updateUIControls = updateUIControls;
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var _xstate = require("xstate");
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var _constants = require("./constants");
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var _uiControlsComputer = require("./uiControlsComputer");
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var _TaskUtils = require("../TaskUtils");
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var _guards = require("./guards");
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/**
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* Task State Machine Actions - Action implementations executed during state transitions
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*/
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/** Terminal consult events that clear consult context in deriveTaskDataUpdates. */
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const CONSULT_CONTEXT_CLEAR_EVENTS = new Set([_types.CC_EVENTS.AGENT_CONSULT_ENDED, _types.CC_EVENTS.AGENT_CONSULT_FAILED]);
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update.recordingInProgress = false;
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if (selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && hasConsultMedia) return true;
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84
|
+
return selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING || selfParticipant?.consultState === _constants.CONSULT_STATE.CONFERENCING || selfParticipant?.consultState === 'consultInitiated';
|
|
85
|
+
};
|
|
86
|
+
const isDnOnConsultMedia = (taskData, selfAgentId) => {
|
|
87
|
+
if (!taskData?.interaction?.participants) return false;
|
|
88
|
+
const consultMedia = taskData.consultMediaResourceId ? taskData.interaction.media?.[taskData.consultMediaResourceId] : Object.values(taskData.interaction.media ?? {}).find(m => m?.mType === _constants.MEDIA_TYPE_CONSULT);
|
|
89
|
+
const consultParticipantIds = new Set(consultMedia?.participants ?? []);
|
|
90
|
+
if (consultParticipantIds.size === 0) return false;
|
|
91
|
+
return Object.values(taskData.interaction.participants).some(p => {
|
|
92
|
+
if (!p || p.hasLeft || p.id === selfAgentId) return false;
|
|
93
|
+
if (!consultParticipantIds.has(p.id)) return false;
|
|
94
|
+
const pType = String(p.pType ?? '').toUpperCase();
|
|
95
|
+
return pType === 'DN' || pType === 'EP-DN' || pType === 'EP_DN';
|
|
96
|
+
});
|
|
97
|
+
};
|
|
98
|
+
const mapConsultDestinationType = destinationType => {
|
|
99
|
+
if (!destinationType) return undefined;
|
|
100
|
+
const normalized = String(destinationType).toUpperCase();
|
|
101
|
+
if (normalized === 'DN' || normalized === 'EP-DN' || normalized === 'EP_DN') {
|
|
102
|
+
return 'entryPoint';
|
|
103
|
+
}
|
|
104
|
+
return destinationType;
|
|
105
|
+
};
|
|
106
|
+
const hasJoinedConsultDestination = (taskData, selfAgentId) => {
|
|
107
|
+
if (!taskData?.interaction) return false;
|
|
108
|
+
const participants = taskData.interaction.participants;
|
|
109
|
+
const cpd = taskData.interaction.callProcessingDetails;
|
|
110
|
+
const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';
|
|
111
|
+
if (backendSaysJoined) return true;
|
|
112
|
+
if (!participants) return false;
|
|
113
|
+
const effectiveSelfAgentId = selfAgentId ?? taskData.agentId;
|
|
114
|
+
const selfParticipant = effectiveSelfAgentId ? participants[effectiveSelfAgentId] : undefined;
|
|
115
|
+
if (taskData.type === 'AgentConsulting' && selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && taskData.isConsulted === false && isDnOnConsultMedia(taskData, effectiveSelfAgentId)) {
|
|
116
|
+
return true;
|
|
117
|
+
}
|
|
118
|
+
return Object.values(participants).some(p => {
|
|
119
|
+
if (!p || p.isConsulted !== true || p.hasLeft) return false;
|
|
120
|
+
return p.hasJoined === true || p.consultState === _constants.CONSULT_STATE.CONSULTING;
|
|
121
|
+
});
|
|
122
|
+
};
|
|
123
|
+
const deriveConsultCallHeldFromTaskData = taskData => {
|
|
124
|
+
if (!taskData?.interaction) return undefined;
|
|
125
|
+
const eventType = taskData.type;
|
|
126
|
+
if (eventType === 'AgentContactHeld') return true;
|
|
127
|
+
if (eventType === 'AgentContactUnheld') return false;
|
|
128
|
+
const consultMediaId = taskData.consultMediaResourceId;
|
|
129
|
+
const consultMedia = consultMediaId ? taskData.interaction.media?.[consultMediaId] : Object.values(taskData.interaction.media ?? {}).find(m => m?.mType === _constants.MEDIA_TYPE_CONSULT);
|
|
130
|
+
if (!consultMedia) return undefined;
|
|
131
|
+
return Boolean(consultMedia.isHold);
|
|
132
|
+
};
|
|
133
|
+
const getTaskStateForUiControls = (taskData, selfAgentId) => {
|
|
134
|
+
if (!taskData?.interaction) {
|
|
135
|
+
return _constants.TaskState.IDLE;
|
|
136
|
+
}
|
|
137
|
+
if (taskData.interaction.isTerminated === true) {
|
|
138
|
+
return _constants.TaskState.WRAPPING_UP;
|
|
139
|
+
}
|
|
140
|
+
|
|
141
|
+
// EP-DN consult merged to conference before Agent 2 joins main — UI is conferencing (CAI-8329).
|
|
142
|
+
if ((0, _TaskUtils.isEpDnConsultPendingConferenceMerge)(taskData, selfAgentId)) {
|
|
143
|
+
return _constants.TaskState.CONFERENCING;
|
|
144
|
+
}
|
|
145
|
+
if (isActiveConsultState(taskData, selfAgentId)) {
|
|
146
|
+
return _constants.TaskState.CONSULTING;
|
|
147
|
+
}
|
|
148
|
+
if (taskData.interaction.state === _constants.INTERACTION_STATE.CONFERENCE || (0, _TaskUtils.getIsConferenceInProgress)(taskData)) {
|
|
149
|
+
return _constants.TaskState.CONFERENCING;
|
|
150
|
+
}
|
|
151
|
+
const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;
|
|
152
|
+
const isMainHeld = Boolean(mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true);
|
|
153
|
+
if (taskData.interaction.state === 'hold' || isMainHeld) {
|
|
154
|
+
return _constants.TaskState.HELD;
|
|
155
|
+
}
|
|
156
|
+
return _constants.TaskState.CONNECTED;
|
|
157
|
+
};
|
|
158
|
+
exports.getTaskStateForUiControls = getTaskStateForUiControls;
|
|
159
|
+
const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
|
|
160
|
+
const enrichedTaskData = taskData.type === 'AgentConsultCreated' && taskData.agentId ? {
|
|
161
|
+
...taskData,
|
|
162
|
+
consultingAgentId: taskData.agentId
|
|
163
|
+
} : taskData;
|
|
164
|
+
const updates = {
|
|
165
|
+
taskData: enrichedTaskData,
|
|
166
|
+
...deriveRecordingState(enrichedTaskData)
|
|
167
|
+
};
|
|
168
|
+
const selfAgentId = context.uiControlConfig.agentId ?? enrichedTaskData?.agentId;
|
|
169
|
+
const consultingActive = isActiveConsultState(enrichedTaskData, selfAgentId) || (0, _guards.hasActiveConsultInPostCall)(enrichedTaskData, selfAgentId);
|
|
170
|
+
const conferenceFromPayload = enrichedTaskData?.interaction?.state === _constants.INTERACTION_STATE.CONFERENCE || (0, _TaskUtils.getIsConferenceInProgress)(enrichedTaskData);
|
|
171
|
+
const selfConsultingOrPending = isSelfConsultingOrPending(enrichedTaskData, selfAgentId);
|
|
172
|
+
const inferredConsultingInitiator = selfConsultingOrPending && enrichedTaskData?.isConsulted === false;
|
|
173
|
+
if (enrichedTaskData.destAgentId) {
|
|
174
|
+
const isEpDnWithStoredId = context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;
|
|
175
|
+
if (!isEpDnWithStoredId) {
|
|
176
|
+
updates.consultDestinationAgentId = enrichedTaskData.destAgentId;
|
|
177
|
+
}
|
|
178
|
+
}
|
|
179
|
+
const isConsultTerminalEvent = enrichedTaskData.type != null && CONSULT_CONTEXT_CLEAR_EVENTS.has(enrichedTaskData.type);
|
|
180
|
+
const epDnPendingMergeActive = (0, _TaskUtils.isEpDnConsultPendingConferenceMerge)(enrichedTaskData, selfAgentId);
|
|
181
|
+
if (isConsultTerminalEvent && !epDnPendingMergeActive) {
|
|
182
|
+
updates.consultInitiator = false;
|
|
183
|
+
updates.consultFromConference = false;
|
|
184
|
+
updates.consultDestinationAgentJoined = false;
|
|
185
|
+
updates.consultCallHeld = false;
|
|
186
|
+
updates.consultDestinationType = null;
|
|
187
|
+
updates.consultDestinationAgentId = null;
|
|
188
|
+
updates.transferConferenceRequested = false;
|
|
189
|
+
updates.hideBlindTransferForEpDnPendingMerge = false;
|
|
190
|
+
}
|
|
191
|
+
updates.hideBlindTransferForEpDnPendingMerge = (0, _TaskUtils.isEpDnConsultPendingConferenceMerge)(enrichedTaskData, selfAgentId);
|
|
192
|
+
if (consultingActive && enrichedTaskData.destinationType) {
|
|
193
|
+
updates.consultDestinationType = mapConsultDestinationType(enrichedTaskData.destinationType);
|
|
194
|
+
}
|
|
195
|
+
if (!isConsultTerminalEvent) {
|
|
196
|
+
const consultInitiator = determineConsultInitiator(enrichedTaskData, selfAgentId);
|
|
197
|
+
if (consultInitiator !== undefined) {
|
|
198
|
+
updates.consultInitiator = consultInitiator;
|
|
199
|
+
} else if (enrichedTaskData.type === 'AgentConsultCreated' && enrichedTaskData.agentId && enrichedTaskData.agentId !== selfAgentId && conferenceFromPayload) {
|
|
200
|
+
updates.consultInitiator = false;
|
|
201
|
+
} else if (!context.consultInitiator) {
|
|
202
|
+
if (inferredConsultingInitiator || consultingActive && enrichedTaskData.isConsulted === false) {
|
|
203
|
+
updates.consultInitiator = true;
|
|
204
|
+
}
|
|
205
|
+
}
|
|
206
|
+
}
|
|
207
|
+
const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;
|
|
208
|
+
if (!isConsultTerminalEvent && effectiveConsultInitiator && conferenceFromPayload && (consultingActive || selfConsultingOrPending || Boolean(enrichedTaskData?.consultMediaResourceId))) {
|
|
209
|
+
updates.consultFromConference = true;
|
|
210
|
+
}
|
|
211
|
+
if (!isConsultTerminalEvent && (consultingActive || selfConsultingOrPending) && enrichedTaskData.interaction) {
|
|
212
|
+
const joinedConsultee = hasJoinedConsultDestination(enrichedTaskData, selfAgentId);
|
|
213
|
+
const selfParticipant = selfAgentId ? enrichedTaskData.interaction.participants?.[selfAgentId] : undefined;
|
|
214
|
+
const agentConsultingSelfJoined = enrichedTaskData.type === 'AgentConsulting' && effectiveConsultInitiator && selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING;
|
|
215
|
+
if (joinedConsultee || agentConsultingSelfJoined) {
|
|
216
|
+
updates.consultDestinationAgentJoined = true;
|
|
217
|
+
} else if (selfParticipant?.consultState === 'consultInitiated') {
|
|
218
|
+
updates.consultDestinationAgentJoined = false;
|
|
219
|
+
}
|
|
220
|
+
if (!context.consultDestinationType && !updates.consultDestinationType) {
|
|
221
|
+
const hasEpDnParticipant = Boolean(enrichedTaskData.interaction.participants && Object.values(enrichedTaskData.interaction.participants).some(p => {
|
|
222
|
+
if (p?.hasLeft) return false;
|
|
223
|
+
const pType = String(p?.pType ?? '').toUpperCase();
|
|
224
|
+
return pType === 'EP-DN' || pType === 'EP_DN' || pType === 'DN';
|
|
225
|
+
}));
|
|
226
|
+
if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint';
|
|
227
|
+
}
|
|
228
|
+
if (effectiveConsultInitiator) {
|
|
229
|
+
const consultCallHeld = deriveConsultCallHeldFromTaskData(enrichedTaskData);
|
|
230
|
+
if (consultCallHeld !== undefined) {
|
|
231
|
+
updates.consultCallHeld = consultCallHeld;
|
|
232
|
+
}
|
|
233
|
+
}
|
|
234
|
+
}
|
|
235
|
+
const nextContext = {
|
|
236
|
+
...context,
|
|
237
|
+
...updates
|
|
238
|
+
};
|
|
239
|
+
const inferredState = getTaskStateForUiControls(enrichedTaskData, selfAgentId);
|
|
240
|
+
updates.uiControls = (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, enrichedTaskData);
|
|
241
|
+
return updates;
|
|
242
|
+
})() : {};
|
|
243
|
+
const getTaskDataFromEvent = event => event && typeof event === 'object' ? event.taskData : undefined;
|
|
244
|
+
function createInitialContext(uiControlConfig, initialState = _constants.TaskState.IDLE) {
|
|
245
|
+
const baseContext = {
|
|
246
|
+
taskData: null,
|
|
247
|
+
consultInitiator: false,
|
|
248
|
+
exitingConference: false,
|
|
249
|
+
consultFromConference: false,
|
|
250
|
+
transferConferenceRequested: false,
|
|
251
|
+
consultDestinationType: null,
|
|
252
|
+
consultDestinationAgentId: null,
|
|
253
|
+
consultDestinationAgentJoined: false,
|
|
254
|
+
consultCallHeld: false,
|
|
255
|
+
hideBlindTransferForEpDnPendingMerge: false,
|
|
256
|
+
recordingControlsAvailable: false,
|
|
257
|
+
recordingInProgress: false,
|
|
258
|
+
uiControlConfig,
|
|
259
|
+
uiControls: (0, _uiControlsComputer.getDefaultUIControls)()
|
|
260
|
+
};
|
|
261
|
+
baseContext.uiControls = (0, _uiControlsComputer.computeUIControls)(initialState, baseContext);
|
|
262
|
+
return baseContext;
|
|
263
|
+
}
|
|
264
|
+
function updateUIControls(currentState) {
|
|
265
|
+
return (0, _xstate.assign)(({
|
|
266
|
+
context
|
|
267
|
+
}) => ({
|
|
268
|
+
uiControls: (0, _uiControlsComputer.computeUIControls)(currentState, context, context.taskData ?? undefined)
|
|
269
|
+
}));
|
|
270
|
+
}
|
|
271
|
+
const actions = exports.actions = {
|
|
272
|
+
initializeTask: (0, _xstate.assign)(({
|
|
273
|
+
context,
|
|
274
|
+
event
|
|
275
|
+
}) => {
|
|
276
|
+
return {
|
|
277
|
+
consultInitiator: false,
|
|
278
|
+
exitingConference: false,
|
|
279
|
+
consultDestinationType: null,
|
|
280
|
+
consultDestinationAgentJoined: false,
|
|
281
|
+
...deriveTaskDataUpdates(context, getTaskDataFromEvent(event))
|
|
282
|
+
};
|
|
283
|
+
}),
|
|
284
|
+
/**
|
|
285
|
+
* Update task data from ASSIGN event
|
|
286
|
+
*/
|
|
287
|
+
updateTaskData: (0, _xstate.assign)(({
|
|
288
|
+
context,
|
|
289
|
+
event
|
|
290
|
+
}) => {
|
|
291
|
+
return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));
|
|
292
|
+
}),
|
|
293
|
+
/**
|
|
294
|
+
* Set consult initiator flag
|
|
295
|
+
*
|
|
296
|
+
* IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).
|
|
297
|
+
* For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.
|
|
298
|
+
* For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent
|
|
299
|
+
* is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.
|
|
300
|
+
*
|
|
301
|
+
* This prevents all agents in a conference from becoming consultInitiator when one agent
|
|
302
|
+
* starts a new consult.
|
|
303
|
+
*/
|
|
304
|
+
setConsultInitiator: (0, _xstate.assign)(({
|
|
305
|
+
event
|
|
306
|
+
}) => {
|
|
307
|
+
const taskData = getTaskDataFromEvent(event);
|
|
308
|
+
if (event.type === _constants.TaskEvent.CONSULT) return {
|
|
309
|
+
consultInitiator: true
|
|
310
|
+
};
|
|
311
|
+
const selfAgentId = taskData?.agentId;
|
|
312
|
+
const consultInitiator = determineConsultInitiator(taskData, selfAgentId);
|
|
313
|
+
if (consultInitiator === true) return {
|
|
314
|
+
consultInitiator: true
|
|
315
|
+
};
|
|
316
|
+
if (consultInitiator === false) return {
|
|
317
|
+
consultInitiator: false
|
|
318
|
+
};
|
|
319
|
+
return {};
|
|
320
|
+
}),
|
|
321
|
+
handleConsultFailed: (0, _xstate.assign)(({
|
|
322
|
+
context,
|
|
323
|
+
event
|
|
324
|
+
}) => {
|
|
325
|
+
const taskData = getTaskDataFromEvent(event) ?? context.taskData;
|
|
326
|
+
const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
|
|
327
|
+
const hideBlindTransferForEpDnPendingMerge = (0, _TaskUtils.isEpDnConsultPendingConferenceMerge)(taskData, selfAgentId);
|
|
328
|
+
const cleared = {
|
|
329
|
+
consultDestinationType: null,
|
|
330
|
+
consultDestinationAgentId: null,
|
|
331
|
+
consultDestinationAgentJoined: false,
|
|
332
|
+
consultInitiator: false,
|
|
333
|
+
exitingConference: false,
|
|
334
|
+
consultCallHeld: false,
|
|
335
|
+
consultFromConference: false,
|
|
336
|
+
transferConferenceRequested: false,
|
|
337
|
+
hideBlindTransferForEpDnPendingMerge
|
|
338
|
+
};
|
|
339
|
+
const nextContext = {
|
|
340
|
+
...context,
|
|
341
|
+
...cleared,
|
|
342
|
+
taskData
|
|
343
|
+
};
|
|
344
|
+
const inferredState = getTaskStateForUiControls(taskData, selfAgentId);
|
|
345
|
+
return {
|
|
346
|
+
...cleared,
|
|
347
|
+
uiControls: (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, taskData)
|
|
348
|
+
};
|
|
349
|
+
}),
|
|
350
|
+
handleConferenceStarted: (0, _xstate.assign)({
|
|
351
|
+
consultInitiator: false
|
|
352
|
+
}),
|
|
353
|
+
setConsultDestination: (0, _xstate.assign)(({
|
|
354
|
+
event
|
|
355
|
+
}) => {
|
|
356
|
+
if (!event || event.type !== _constants.TaskEvent.CONSULT) {
|
|
357
|
+
return {};
|
|
358
|
+
}
|
|
359
|
+
const taskData = getTaskDataFromEvent(event);
|
|
360
|
+
const consultDestinationType = 'destinationType' in event ? event.destinationType ?? null : null;
|
|
361
|
+
const consultDestinationAgentId = ('destAgentId' in event ? event.destAgentId : null) ?? ('destination' in event ? event.destination : null) ?? null;
|
|
362
|
+
return {
|
|
363
|
+
consultDestinationType,
|
|
364
|
+
consultDestinationAgentId,
|
|
365
|
+
consultDestinationAgentJoined: false,
|
|
366
|
+
consultFromConference: false,
|
|
367
|
+
taskData: {
|
|
368
|
+
...taskData,
|
|
369
|
+
destAgentId: consultDestinationAgentId
|
|
370
|
+
}
|
|
371
|
+
};
|
|
372
|
+
}),
|
|
373
|
+
setConsultFromConference: (0, _xstate.assign)({
|
|
374
|
+
consultFromConference: true
|
|
375
|
+
}),
|
|
376
|
+
forceConsultInitiator: (0, _xstate.assign)({
|
|
377
|
+
consultInitiator: true
|
|
378
|
+
}),
|
|
379
|
+
setConsultAgentJoined: (0, _xstate.assign)(({
|
|
380
|
+
context,
|
|
381
|
+
event
|
|
382
|
+
}) => {
|
|
383
|
+
if (context.consultDestinationAgentJoined) {
|
|
384
|
+
return {};
|
|
385
|
+
}
|
|
386
|
+
if (!event || event.type !== _constants.TaskEvent.CONSULTING_ACTIVE || !('consultDestinationAgentJoined' in event)) {
|
|
387
|
+
return {};
|
|
388
|
+
}
|
|
389
|
+
const eventValue = event.consultDestinationAgentJoined;
|
|
390
|
+
return eventValue ? {
|
|
391
|
+
consultDestinationAgentJoined: true
|
|
392
|
+
} : {};
|
|
393
|
+
}),
|
|
394
|
+
setRecordingState: (0, _xstate.assign)(({
|
|
395
|
+
event
|
|
396
|
+
}) => {
|
|
397
|
+
if (!event || !('type' in event)) {
|
|
398
|
+
return {};
|
|
399
|
+
}
|
|
400
|
+
if (event.type === _constants.TaskEvent.PAUSE_RECORDING) {
|
|
401
|
+
return {
|
|
402
|
+
recordingControlsAvailable: true,
|
|
403
|
+
recordingInProgress: false
|
|
404
|
+
};
|
|
405
|
+
}
|
|
406
|
+
if (event.type === _constants.TaskEvent.RESUME_RECORDING) {
|
|
407
|
+
return {
|
|
408
|
+
recordingControlsAvailable: true,
|
|
409
|
+
recordingInProgress: true
|
|
410
|
+
};
|
|
411
|
+
}
|
|
412
|
+
return {};
|
|
413
|
+
}),
|
|
414
|
+
clearConsultState: (0, _xstate.assign)(({
|
|
415
|
+
context,
|
|
416
|
+
event
|
|
417
|
+
}) => {
|
|
418
|
+
const taskData = context.taskData ?? getTaskDataFromEvent(event);
|
|
419
|
+
const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
|
|
420
|
+
const hideBlindTransferForEpDnPendingMerge = (0, _TaskUtils.isEpDnConsultPendingConferenceMerge)(taskData, selfAgentId);
|
|
421
|
+
const cleared = {
|
|
422
|
+
consultDestinationType: null,
|
|
423
|
+
consultDestinationAgentId: null,
|
|
424
|
+
consultDestinationAgentJoined: false,
|
|
425
|
+
consultInitiator: false,
|
|
426
|
+
exitingConference: false,
|
|
427
|
+
consultCallHeld: false,
|
|
428
|
+
consultFromConference: false,
|
|
429
|
+
transferConferenceRequested: false,
|
|
430
|
+
hideBlindTransferForEpDnPendingMerge
|
|
431
|
+
};
|
|
432
|
+
const nextContext = {
|
|
433
|
+
...context,
|
|
434
|
+
...cleared,
|
|
435
|
+
taskData
|
|
436
|
+
};
|
|
437
|
+
const inferredState = getTaskStateForUiControls(taskData, selfAgentId);
|
|
438
|
+
return {
|
|
439
|
+
...cleared,
|
|
440
|
+
uiControls: (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, taskData)
|
|
441
|
+
};
|
|
442
|
+
}),
|
|
443
|
+
setTransferConferenceRequested: (0, _xstate.assign)({
|
|
444
|
+
transferConferenceRequested: true
|
|
445
|
+
}),
|
|
446
|
+
clearTransferConferenceRequested: (0, _xstate.assign)({
|
|
447
|
+
transferConferenceRequested: false
|
|
448
|
+
}),
|
|
449
|
+
setConsultCallHeld: (0, _xstate.assign)({
|
|
450
|
+
consultCallHeld: true
|
|
451
|
+
}),
|
|
452
|
+
clearConsultCallHeld: (0, _xstate.assign)({
|
|
453
|
+
consultCallHeld: false
|
|
454
|
+
}),
|
|
455
|
+
handleSwitchToMainCall: (0, _xstate.assign)({
|
|
456
|
+
consultCallHeld: true
|
|
457
|
+
}),
|
|
458
|
+
handleSwitchToConsult: (0, _xstate.assign)({
|
|
459
|
+
consultCallHeld: false
|
|
460
|
+
}),
|
|
461
|
+
handleConferenceFailed: (0, _xstate.assign)(({
|
|
462
|
+
event
|
|
463
|
+
}) => {
|
|
464
|
+
const taskData = getTaskDataFromEvent(event);
|
|
465
|
+
return taskData ? {
|
|
466
|
+
taskData
|
|
467
|
+
} : {};
|
|
468
|
+
}),
|
|
469
|
+
handleParticipantLeft: (0, _xstate.assign)(({
|
|
470
|
+
event
|
|
471
|
+
}) => {
|
|
472
|
+
const taskData = getTaskDataFromEvent(event);
|
|
473
|
+
return taskData ? {
|
|
474
|
+
taskData
|
|
475
|
+
} : {};
|
|
476
|
+
}),
|
|
477
|
+
setExitingConference: (0, _xstate.assign)({
|
|
478
|
+
exitingConference: true
|
|
479
|
+
}),
|
|
480
|
+
handleTransferConferenceSuccess: (0, _xstate.assign)(({
|
|
481
|
+
event
|
|
482
|
+
}) => {
|
|
483
|
+
const taskData = getTaskDataFromEvent(event);
|
|
484
|
+
return taskData ? {
|
|
485
|
+
taskData
|
|
486
|
+
} : {};
|
|
487
|
+
}),
|
|
488
|
+
setHoldState: (0, _xstate.assign)(({
|
|
489
|
+
context,
|
|
490
|
+
event
|
|
491
|
+
}) => {
|
|
492
|
+
if (!event || event.type !== _constants.TaskEvent.HOLD_SUCCESS && event.type !== _constants.TaskEvent.UNHOLD_SUCCESS) {
|
|
493
|
+
return {};
|
|
494
|
+
}
|
|
495
|
+
const mediaResourceId = 'mediaResourceId' in event ? event.mediaResourceId : undefined;
|
|
496
|
+
if (!mediaResourceId) {
|
|
497
|
+
return {};
|
|
498
|
+
}
|
|
499
|
+
const interaction = context.taskData?.interaction;
|
|
500
|
+
const mediaEntry = interaction?.media?.[mediaResourceId];
|
|
501
|
+
if (!interaction || !mediaEntry) {
|
|
502
|
+
return {};
|
|
503
|
+
}
|
|
504
|
+
const updatedMedia = {
|
|
505
|
+
...interaction.media,
|
|
506
|
+
[mediaResourceId]: {
|
|
507
|
+
...mediaEntry,
|
|
508
|
+
isHold: event.type === _constants.TaskEvent.HOLD_SUCCESS
|
|
509
|
+
}
|
|
510
|
+
};
|
|
511
|
+
const updates = {
|
|
512
|
+
taskData: {
|
|
513
|
+
...context.taskData,
|
|
514
|
+
interaction: {
|
|
515
|
+
...interaction,
|
|
516
|
+
media: updatedMedia
|
|
517
|
+
}
|
|
518
|
+
}
|
|
519
|
+
};
|
|
520
|
+
const consultMediaId = context.taskData?.consultMediaResourceId;
|
|
521
|
+
const isConsultMedia = consultMediaId ? mediaResourceId === consultMediaId : mediaEntry?.mType === 'consult';
|
|
522
|
+
if (isConsultMedia && context.consultInitiator) {
|
|
523
|
+
updates.consultCallHeld = event.type === _constants.TaskEvent.HOLD_SUCCESS;
|
|
524
|
+
}
|
|
525
|
+
return updates;
|
|
526
|
+
}),
|
|
527
|
+
markEnded: (0, _xstate.assign)(() => ({
|
|
528
|
+
recordingControlsAvailable: false,
|
|
529
|
+
recordingInProgress: false
|
|
530
|
+
})),
|
|
531
|
+
requestAutoAnswer: () => undefined,
|
|
532
|
+
requestCleanup: () => undefined,
|
|
533
|
+
cleanupResources: () => undefined,
|
|
534
|
+
// Event emitters - placeholders overridden by consumers
|
|
535
|
+
emitTaskCampaignPreviewReservation: () => undefined,
|
|
536
|
+
emitTaskCampaignPreviewAcceptFailed: () => undefined,
|
|
537
|
+
emitTaskCampaignPreviewSkipFailed: () => undefined,
|
|
538
|
+
emitTaskCampaignPreviewRemoveFailed: () => undefined,
|
|
539
|
+
emitTaskIncoming: () => undefined,
|
|
540
|
+
emitTaskHydrate: () => undefined,
|
|
541
|
+
emitTaskOfferContact: () => undefined,
|
|
542
|
+
emitTaskAssigned: () => undefined,
|
|
543
|
+
emitTaskHold: () => undefined,
|
|
544
|
+
emitTaskResume: () => undefined,
|
|
545
|
+
emitTaskEnd: () => undefined,
|
|
546
|
+
emitTaskOfferConsult: () => undefined,
|
|
547
|
+
emitTaskConsultCreated: () => undefined,
|
|
548
|
+
emitTaskConsulting: () => undefined,
|
|
549
|
+
emitTaskConsultAccepted: () => undefined,
|
|
550
|
+
emitTaskConsultEnd: () => undefined,
|
|
551
|
+
emitTaskReject: () => undefined,
|
|
552
|
+
emitTaskWrapup: () => undefined,
|
|
553
|
+
emitTaskRecordingStarted: () => undefined,
|
|
554
|
+
emitTaskRecordingPaused: () => undefined,
|
|
555
|
+
emitTaskRecordingResumed: () => undefined,
|
|
556
|
+
emitTaskWrappedup: () => undefined,
|
|
557
|
+
emitTaskParticipantLeft: () => undefined,
|
|
558
|
+
emitTaskConferenceStarted: () => undefined,
|
|
559
|
+
emitTaskConferenceEnded: () => undefined,
|
|
560
|
+
emitTaskExitConference: () => undefined,
|
|
561
|
+
emitTaskTransferConference: () => undefined,
|
|
562
|
+
emitTaskSwitchCall: () => undefined,
|
|
563
|
+
emitTaskConferenceFailed: () => undefined,
|
|
564
|
+
emitTaskTransferConferenceFailed: () => undefined,
|
|
565
|
+
emitTaskOutdialFailed: () => undefined
|
|
566
|
+
};
|
|
567
|
+
//# sourceMappingURL=actions.js.map
|