@webex/contact-center 3.11.0 → 3.12.0-llmrefactor.2

package/dist/services/task/state-machine/actions.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_xstate","require","_constants","_types","_uiControlsComputer","_TaskUtils","_guards","CONSULT_CONTEXT_CLEAR_EVENTS","Set","CC_EVENTS","AGENT_CONSULT_ENDED","AGENT_CONSULT_FAILED","determineConsultInitiator","taskData","selfAgentId","undefined","consultingAgentId","isConsulted","deriveRecordingState","callProcessingDetails","interaction","update","recordingStarted","recordInProgress","isPaused","recordingControlsAvailable","recordingInProgress","isActiveConsultState","state","INTERACTION_STATE","CONSULTING","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","consultState","hasJoinedConsultDestination","CONSULT_STATE","CONFERENCING","POST_CALL","isSelfConsultingOrPending","isDnOnConsultMedia","consultMedia","consultMediaResourceId","find","m","consultParticipantIds","size","p","hasLeft","id","has","pType","String","toUpperCase","mapConsultDestinationType","destinationType","normalized","cpd","backendSaysJoined","consultDestinationAgentJoined","effectiveSelfAgentId","agentId","type","hasJoined","deriveConsultCallHeldFromTaskData","eventType","consultMediaId","Boolean","isHold","getTaskStateForUiControls","TaskState","IDLE","isTerminated","WRAPPING_UP","isEpDnConsultPendingConferenceMerge","CONFERENCE","getIsConferenceInProgress","mainMediaId","mainInteractionId","interactionId","isMainHeld","HELD","CONNECTED","exports","deriveTaskDataUpdates","context","enrichedTaskData","updates","uiControlConfig","consultingActive","hasActiveConsultInPostCall","conferenceFromPayload","selfConsultingOrPending","inferredConsultingInitiator","destAgentId","isEpDnWithStoredId","consultDestinationType","consultDestinationAgentId","isConsultTerminalEvent","epDnPendingMergeActive","consultInitiator","consultFromConference","consultCallHeld","transferConferenceRequested","hideBlindTransferForEpDnPendingMerge","effectiveConsultInitiator","joinedConsultee","agentConsultingSelfJoined","hasEpDnParticipant","nextContext","inferredState","uiControls","computeUIControls","getTaskDataFromEvent","event","createInitialContext","initialState","baseContext","exitingConference","getDefaultUIControls","updateUIControls","currentState","assign","actions","initializeTask","updateTaskData","setConsultInitiator","TaskEvent","CONSULT","handleConsultFailed","cleared","handleConferenceStarted","setConsultDestination","destination","setConsultFromConference","forceConsultInitiator","setConsultAgentJoined","CONSULTING_ACTIVE","eventValue","setRecordingState","PAUSE_RECORDING","RESUME_RECORDING","clearConsultState","setTransferConferenceRequested","clearTransferConferenceRequested","setConsultCallHeld","clearConsultCallHeld","handleSwitchToMainCall","handleSwitchToConsult","handleConferenceFailed","handleParticipantLeft","setExitingConference","handleTransferConferenceSuccess","setHoldState","HOLD_SUCCESS","UNHOLD_SUCCESS","mediaResourceId","mediaEntry","updatedMedia","isConsultMedia","markEnded","requestAutoAnswer","requestCleanup","cleanupResources","emitTaskCampaignPreviewReservation","emitTaskCampaignPreviewAcceptFailed","emitTaskCampaignPreviewSkipFailed","emitTaskCampaignPreviewRemoveFailed","emitTaskIncoming","emitTaskHydrate","emitTaskOfferContact","emitTaskAssigned","emitTaskHold","emitTaskResume","emitTaskEnd","emitTaskOfferConsult","emitTaskConsultCreated","emitTaskConsulting","emitTaskConsultAccepted","emitTaskConsultEnd","emitTaskReject","emitTaskWrapup","emitTaskRecordingStarted","emitTaskRecordingPaused","emitTaskRecordingResumed","emitTaskWrappedup","emitTaskParticipantLeft","emitTaskConferenceStarted","emitTaskConferenceEnded","emitTaskExitConference","emitTaskTransferConference","emitTaskSwitchCall","emitTaskConferenceFailed","emitTaskTransferConferenceFailed","emitTaskOutdialFailed"],"sources":["actions.ts"],"sourcesContent":["/**\n * Task State Machine Actions - Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n  TaskContext,\n  TaskEventPayload,\n  UIControlConfig,\n  TaskActionsMap,\n  TaskActionArgs,\n  RecordingStateUpdate,\n} from './types';\nimport {\n  TaskEvent,\n  TaskState,\n  INTERACTION_STATE,\n  CONSULT_STATE,\n  MEDIA_TYPE_CONSULT,\n} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {CC_EVENTS} from '../../config/types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\nimport {getIsConferenceInProgress, isEpDnConsultPendingConferenceMerge} from '../TaskUtils';\nimport {hasActiveConsultInPostCall} from './guards';\n\n/** Terminal consult events that clear consult context in deriveTaskDataUpdates. */\nconst CONSULT_CONTEXT_CLEAR_EVENTS = new Set<string>([\n  CC_EVENTS.AGENT_CONSULT_ENDED,\n  CC_EVENTS.AGENT_CONSULT_FAILED,\n]);\n\nconst determineConsultInitiator = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): boolean | undefined => {\n  if (!selfAgentId) return undefined;\n\n  if (taskData?.consultingAgentId) {\n    return taskData.consultingAgentId === selfAgentId;\n  }\n\n  if (taskData?.isConsulted === true) return false;\n\n  return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n  const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n  if (!callProcessingDetails) {\n    return {};\n  }\n\n  const update: RecordingStateUpdate = {};\n  const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n    recordingStarted?: boolean;\n    recordInProgress?: boolean;\n    isPaused?: boolean;\n  };\n\n  if (recordingStarted !== undefined) {\n    update.recordingControlsAvailable = recordingStarted;\n    if (!recordingStarted) {\n      update.recordingInProgress = false;\n    }\n  }\n\n  if (recordInProgress !== undefined) {\n    update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n    update.recordingInProgress = recordInProgress;\n  }\n\n  if (\n    update.recordingControlsAvailable === undefined &&\n    update.recordingInProgress === undefined &&\n    recordingStarted\n  ) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = true;\n  }\n\n  if (isPaused !== undefined) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = !isPaused;\n  }\n\n  return update;\n};\n\nconst isActiveConsultState = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n  if (selfAgentId) {\n    const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    // Pending consult before destination joins stays HELD, not CONSULTING.\n    if (\n      selfParticipant?.consultState === 'consultInitiated' &&\n      !hasJoinedConsultDestination(taskData, selfAgentId) &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return false;\n    }\n    if (\n      (selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n        selfParticipant?.consultState === CONSULT_STATE.CONFERENCING) &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return true;\n    }\n  }\n  if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL && selfAgentId) {\n    const selfParticipant = taskData.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    if (selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia) return true;\n  }\n\n  return false;\n};\n\nconst isSelfConsultingOrPending = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData || !selfAgentId) return false;\n  const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n\n  return (\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n    selfParticipant?.consultState === CONSULT_STATE.CONFERENCING ||\n    selfParticipant?.consultState === 'consultInitiated'\n  );\n};\n\nconst isDnOnConsultMedia = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (!taskData?.interaction?.participants) return false;\n\n  const consultMedia: any = taskData.consultMediaResourceId\n    ? taskData.interaction.media?.[taskData.consultMediaResourceId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n  const consultParticipantIds = new Set(consultMedia?.participants ?? []);\n  if (consultParticipantIds.size === 0) return false;\n\n  return Object.values(taskData.interaction.participants).some((p: any) => {\n    if (!p || p.hasLeft || p.id === selfAgentId) return false;\n    if (!consultParticipantIds.has(p.id)) return false;\n    const pType = String(p.pType ?? '').toUpperCase();\n\n    return pType === 'DN' || pType === 'EP-DN' || pType === 'EP_DN';\n  });\n};\n\nconst mapConsultDestinationType = (\n  destinationType: string | undefined\n): DestinationType | undefined => {\n  if (!destinationType) return undefined;\n  const normalized = String(destinationType).toUpperCase();\n  if (normalized === 'DN' || normalized === 'EP-DN' || normalized === 'EP_DN') {\n    return 'entryPoint' as DestinationType;\n  }\n\n  return destinationType as DestinationType;\n};\n\nconst hasJoinedConsultDestination = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData?.interaction) return false;\n  const participants = taskData.interaction.participants as any;\n  const cpd = taskData.interaction.callProcessingDetails as any;\n  const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n  if (backendSaysJoined) return true;\n  if (!participants) return false;\n\n  const effectiveSelfAgentId = selfAgentId ?? taskData.agentId;\n  const selfParticipant = effectiveSelfAgentId\n    ? (participants[effectiveSelfAgentId] as {consultState?: string} | undefined)\n    : undefined;\n\n  if (\n    taskData.type === 'AgentConsulting' &&\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n    taskData.isConsulted === false &&\n    isDnOnConsultMedia(taskData, effectiveSelfAgentId)\n  ) {\n    return true;\n  }\n\n  return Object.values(participants).some((p: any) => {\n    if (!p || p.isConsulted !== true || p.hasLeft) return false;\n\n    return p.hasJoined === true || p.consultState === CONSULT_STATE.CONSULTING;\n  });\n};\n\nconst deriveConsultCallHeldFromTaskData = (taskData: TaskData | undefined): boolean | undefined => {\n  if (!taskData?.interaction) return undefined;\n\n  const eventType = taskData.type;\n  if (eventType === 'AgentContactHeld') return true;\n  if (eventType === 'AgentContactUnheld') return false;\n\n  const consultMediaId = taskData.consultMediaResourceId;\n\n  const consultMedia: any = consultMediaId\n    ? taskData.interaction.media?.[consultMediaId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n\n  if (!consultMedia) return undefined;\n\n  return Boolean(consultMedia.isHold);\n};\n\nexport const getTaskStateForUiControls = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): TaskState => {\n  if (!taskData?.interaction) {\n    return TaskState.IDLE;\n  }\n\n  if (taskData.interaction.isTerminated === true) {\n    return TaskState.WRAPPING_UP;\n  }\n\n  // EP-DN consult merged to conference before Agent 2 joins main — UI is conferencing (CAI-8329).\n  if (isEpDnConsultPendingConferenceMerge(taskData, selfAgentId)) {\n    return TaskState.CONFERENCING;\n  }\n\n  if (isActiveConsultState(taskData, selfAgentId)) {\n    return TaskState.CONSULTING;\n  }\n\n  if (\n    taskData.interaction.state === INTERACTION_STATE.CONFERENCE ||\n    getIsConferenceInProgress(taskData)\n  ) {\n    return TaskState.CONFERENCING;\n  }\n\n  const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;\n  const isMainHeld = Boolean(\n    mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true\n  );\n  if (taskData.interaction.state === 'hold' || isMainHeld) {\n    return TaskState.HELD;\n  }\n\n  return TaskState.CONNECTED;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n  taskData\n    ? (() => {\n        const enrichedTaskData: TaskData =\n          taskData.type === 'AgentConsultCreated' && taskData.agentId\n            ? {...taskData, consultingAgentId: taskData.agentId}\n            : taskData;\n\n        const updates: Partial<TaskContext> = {\n          taskData: enrichedTaskData,\n          ...deriveRecordingState(enrichedTaskData),\n        };\n\n        const selfAgentId = context.uiControlConfig.agentId ?? enrichedTaskData?.agentId;\n        const consultingActive =\n          isActiveConsultState(enrichedTaskData, selfAgentId) ||\n          hasActiveConsultInPostCall(enrichedTaskData, selfAgentId);\n        const conferenceFromPayload =\n          enrichedTaskData?.interaction?.state === INTERACTION_STATE.CONFERENCE ||\n          getIsConferenceInProgress(enrichedTaskData);\n        const selfConsultingOrPending = isSelfConsultingOrPending(enrichedTaskData, selfAgentId);\n        const inferredConsultingInitiator =\n          selfConsultingOrPending && enrichedTaskData?.isConsulted === false;\n\n        if (enrichedTaskData.destAgentId) {\n          const isEpDnWithStoredId =\n            context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n          if (!isEpDnWithStoredId) {\n            updates.consultDestinationAgentId = enrichedTaskData.destAgentId;\n          }\n        }\n\n        const isConsultTerminalEvent =\n          enrichedTaskData.type != null && CONSULT_CONTEXT_CLEAR_EVENTS.has(enrichedTaskData.type);\n        const epDnPendingMergeActive = isEpDnConsultPendingConferenceMerge(\n          enrichedTaskData,\n          selfAgentId\n        );\n\n        if (isConsultTerminalEvent && !epDnPendingMergeActive) {\n          updates.consultInitiator = false;\n          updates.consultFromConference = false;\n          updates.consultDestinationAgentJoined = false;\n          updates.consultCallHeld = false;\n          updates.consultDestinationType = null;\n          updates.consultDestinationAgentId = null;\n          updates.transferConferenceRequested = false;\n          updates.hideBlindTransferForEpDnPendingMerge = false;\n        }\n\n        updates.hideBlindTransferForEpDnPendingMerge = isEpDnConsultPendingConferenceMerge(\n          enrichedTaskData,\n          selfAgentId\n        );\n\n        if (consultingActive && enrichedTaskData.destinationType) {\n          updates.consultDestinationType = mapConsultDestinationType(\n            enrichedTaskData.destinationType\n          );\n        }\n\n        if (!isConsultTerminalEvent) {\n          const consultInitiator = determineConsultInitiator(enrichedTaskData, selfAgentId);\n          if (consultInitiator !== undefined) {\n            updates.consultInitiator = consultInitiator;\n          } else if (\n            enrichedTaskData.type === 'AgentConsultCreated' &&\n            enrichedTaskData.agentId &&\n            enrichedTaskData.agentId !== selfAgentId &&\n            conferenceFromPayload\n          ) {\n            updates.consultInitiator = false;\n          } else if (!context.consultInitiator) {\n            if (\n              inferredConsultingInitiator ||\n              (consultingActive && enrichedTaskData.isConsulted === false)\n            ) {\n              updates.consultInitiator = true;\n            }\n          }\n        }\n\n        const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n        if (\n          !isConsultTerminalEvent &&\n          effectiveConsultInitiator &&\n          conferenceFromPayload &&\n          (consultingActive ||\n            selfConsultingOrPending ||\n            Boolean(enrichedTaskData?.consultMediaResourceId))\n        ) {\n          updates.consultFromConference = true;\n        }\n\n        if (\n          !isConsultTerminalEvent &&\n          (consultingActive || selfConsultingOrPending) &&\n          enrichedTaskData.interaction\n        ) {\n          const joinedConsultee = hasJoinedConsultDestination(enrichedTaskData, selfAgentId);\n          const selfParticipant = selfAgentId\n            ? (enrichedTaskData.interaction.participants?.[selfAgentId] as\n                | {consultState?: string}\n                | undefined)\n            : undefined;\n          const agentConsultingSelfJoined =\n            enrichedTaskData.type === 'AgentConsulting' &&\n            effectiveConsultInitiator &&\n            selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n\n          if (joinedConsultee || agentConsultingSelfJoined) {\n            updates.consultDestinationAgentJoined = true;\n          } else if (selfParticipant?.consultState === 'consultInitiated') {\n            updates.consultDestinationAgentJoined = false;\n          }\n\n          if (!context.consultDestinationType && !updates.consultDestinationType) {\n            const hasEpDnParticipant = Boolean(\n              enrichedTaskData.interaction.participants &&\n                Object.values(enrichedTaskData.interaction.participants).some((p: any) => {\n                  if (p?.hasLeft) return false;\n                  const pType = String(p?.pType ?? '').toUpperCase();\n\n                  return pType === 'EP-DN' || pType === 'EP_DN' || pType === 'DN';\n                })\n            );\n            if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n          }\n\n          if (effectiveConsultInitiator) {\n            const consultCallHeld = deriveConsultCallHeldFromTaskData(enrichedTaskData);\n            if (consultCallHeld !== undefined) {\n              updates.consultCallHeld = consultCallHeld;\n            }\n          }\n        }\n\n        const nextContext = {\n          ...context,\n          ...updates,\n        } as TaskContext;\n        const inferredState = getTaskStateForUiControls(enrichedTaskData, selfAgentId);\n\n        updates.uiControls = computeUIControls(inferredState, nextContext, enrichedTaskData);\n\n        return updates;\n      })()\n    : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n  uiControlConfig: UIControlConfig,\n  initialState: TaskState = TaskState.IDLE\n): TaskContext {\n  const baseContext: TaskContext = {\n    taskData: null,\n    consultInitiator: false,\n    exitingConference: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultCallHeld: false,\n    hideBlindTransferForEpDnPendingMerge: false,\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n    uiControlConfig,\n    uiControls: getDefaultUIControls(),\n  };\n\n  baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n  return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n  return assign(({context}: TaskActionArgs) => ({\n    uiControls: computeUIControls(currentState, context, context.taskData ?? undefined),\n  }));\n}\n\nexport const actions: TaskActionsMap = {\n  initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n    return {\n      consultInitiator: false,\n      exitingConference: false,\n      consultDestinationType: null,\n      consultDestinationAgentJoined: false,\n      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n    };\n  }),\n\n  /**\n   * Update task data from ASSIGN event\n   */\n  updateTaskData: assign(({context, event}: TaskActionArgs) => {\n    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n  }),\n\n  /**\n   * Set consult initiator flag\n   *\n   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n   *\n   * This prevents all agents in a conference from becoming consultInitiator when one agent\n   * starts a new consult.\n   */\n  setConsultInitiator: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n    const selfAgentId = taskData?.agentId;\n    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n    if (consultInitiator === true) return {consultInitiator: true};\n    if (consultInitiator === false) return {consultInitiator: false};\n\n    return {};\n  }),\n\n  handleConsultFailed: assign(({context, event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const hideBlindTransferForEpDnPendingMerge = isEpDnConsultPendingConferenceMerge(\n      taskData,\n      selfAgentId\n    );\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n      hideBlindTransferForEpDnPendingMerge,\n    };\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n  handleConferenceStarted: assign({consultInitiator: false}),\n\n  setConsultDestination: assign(({event}: TaskActionArgs) => {\n    if (!event || event.type !== TaskEvent.CONSULT) {\n      return {};\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    const consultDestinationType =\n      'destinationType' in event ? event.destinationType ?? null : null;\n    const consultDestinationAgentId =\n      ('destAgentId' in event ? event.destAgentId : null) ??\n      ('destination' in event ? (event as any).destination : null) ??\n      null;\n\n    return {\n      consultDestinationType,\n      consultDestinationAgentId,\n      consultDestinationAgentJoined: false,\n      consultFromConference: false,\n      taskData: {\n        ...taskData,\n        destAgentId: consultDestinationAgentId,\n      },\n    };\n  }),\n\n  setConsultFromConference: assign({consultFromConference: true}),\n\n  forceConsultInitiator: assign({consultInitiator: true}),\n\n  setConsultAgentJoined: assign(\n    ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n      if (context.consultDestinationAgentJoined) {\n        return {};\n      }\n\n      if (\n        !event ||\n        event.type !== TaskEvent.CONSULTING_ACTIVE ||\n        !('consultDestinationAgentJoined' in event)\n      ) {\n        return {};\n      }\n\n      const eventValue = (event as {consultDestinationAgentJoined: boolean})\n        .consultDestinationAgentJoined;\n\n      return eventValue ? {consultDestinationAgentJoined: true} : {};\n    }\n  ),\n\n  setRecordingState: assign(({event}: TaskActionArgs) => {\n    if (!event || !('type' in event)) {\n      return {};\n    }\n\n    if (event.type === TaskEvent.PAUSE_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: false,\n      };\n    }\n    if (event.type === TaskEvent.RESUME_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: true,\n      };\n    }\n\n    return {};\n  }),\n\n  clearConsultState: assign(({context, event}: TaskActionArgs) => {\n    const taskData = context.taskData ?? getTaskDataFromEvent(event);\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const hideBlindTransferForEpDnPendingMerge = isEpDnConsultPendingConferenceMerge(\n      taskData,\n      selfAgentId\n    );\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n      hideBlindTransferForEpDnPendingMerge,\n    };\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n\n  setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n  clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n  setConsultCallHeld: assign({consultCallHeld: true}),\n  clearConsultCallHeld: assign({consultCallHeld: false}),\n  handleSwitchToMainCall: assign({consultCallHeld: true}),\n  handleSwitchToConsult: assign({consultCallHeld: false}),\n\n  handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n  handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setExitingConference: assign({exitingConference: true}),\n\n  handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setHoldState: assign(({context, event}: TaskActionArgs) => {\n    if (\n      !event ||\n      (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n    ) {\n      return {};\n    }\n\n    const mediaResourceId =\n      'mediaResourceId' in event\n        ? (event as {mediaResourceId?: string}).mediaResourceId\n        : undefined;\n\n    if (!mediaResourceId) {\n      return {};\n    }\n\n    const interaction = context.taskData?.interaction;\n    const mediaEntry = interaction?.media?.[mediaResourceId];\n\n    if (!interaction || !mediaEntry) {\n      return {};\n    }\n\n    const updatedMedia = {\n      ...interaction.media,\n      [mediaResourceId]: {\n        ...mediaEntry,\n        isHold: event.type === TaskEvent.HOLD_SUCCESS,\n      },\n    };\n\n    const updates: Partial<TaskContext> = {\n      taskData: {\n        ...(context.taskData as TaskData),\n        interaction: {\n          ...interaction,\n          media: updatedMedia,\n        },\n      },\n    };\n\n    const consultMediaId = context.taskData?.consultMediaResourceId;\n    const isConsultMedia = consultMediaId\n      ? mediaResourceId === consultMediaId\n      : mediaEntry?.mType === 'consult';\n\n    if (isConsultMedia && context.consultInitiator) {\n      updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n    }\n\n    return updates;\n  }),\n\n  markEnded: assign(() => ({\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n  })),\n\n  requestAutoAnswer: () => undefined,\n  requestCleanup: () => undefined,\n  cleanupResources: () => undefined,\n\n  // Event emitters - placeholders overridden by consumers\n  emitTaskCampaignPreviewReservation: () => undefined,\n  emitTaskCampaignPreviewAcceptFailed: () => undefined,\n  emitTaskCampaignPreviewSkipFailed: () => undefined,\n  emitTaskCampaignPreviewRemoveFailed: () => undefined,\n  emitTaskIncoming: () => undefined,\n  emitTaskHydrate: () => undefined,\n  emitTaskOfferContact: () => undefined,\n  emitTaskAssigned: () => undefined,\n  emitTaskHold: () => undefined,\n  emitTaskResume: () => undefined,\n  emitTaskEnd: () => undefined,\n  emitTaskOfferConsult: () => undefined,\n  emitTaskConsultCreated: () => undefined,\n  emitTaskConsulting: () => undefined,\n  emitTaskConsultAccepted: () => undefined,\n  emitTaskConsultEnd: () => undefined,\n  emitTaskReject: () => undefined,\n  emitTaskWrapup: () => undefined,\n  emitTaskRecordingStarted: () => undefined,\n  emitTaskRecordingPaused: () => undefined,\n  emitTaskRecordingResumed: () => undefined,\n  emitTaskWrappedup: () => undefined,\n  emitTaskParticipantLeft: () => undefined,\n  emitTaskConferenceStarted: () => undefined,\n  emitTaskConferenceEnded: () => undefined,\n  emitTaskExitConference: () => undefined,\n  emitTaskTransferConference: () => undefined,\n  emitTaskSwitchCall: () => undefined,\n  emitTaskConferenceFailed: () => undefined,\n  emitTaskTransferConferenceFailed: () => undefined,\n  emitTaskOutdialFailed: () => 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package/dist/services/task/state-machine/constants.js

@@ -0,0 +1,161 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.TaskState = exports.TaskEvent = exports.PARTICIPANT_TYPE = exports.MEDIA_TYPE_MAIN_CALL = exports.MEDIA_TYPE_CONSULT = exports.MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = exports.INTERACTION_STATE = exports.CONSULT_STATE = void 0;
+/**
+ * Constants for the task state machine.
+ * These enums define the allowed states, events, and built-in action identifiers.
+ */
+
+// ============================================
+// Conference Constants
+// ============================================
+
+/**
+ * Maximum number of participants allowed in a multi-party conference.
+ * Max 7 counted agents + 1 customer.
+ */
+const MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = exports.MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = 7;
+
+// ============================================
+// Participant Type Constants
+// ============================================
+
+/** Participant types for conference filtering */
+const PARTICIPANT_TYPE = exports.PARTICIPANT_TYPE = {
+  CUSTOMER: 'Customer',
+  SUPERVISOR: 'Supervisor',
+  VVA: 'VVA'
+};
+// ============================================
+// Media Type Constants
+// ============================================
+
+/** Media type for consult calls */
+const MEDIA_TYPE_CONSULT = exports.MEDIA_TYPE_CONSULT = 'consult';
+
+/** Media type for main calls */
+const MEDIA_TYPE_MAIN_CALL = exports.MEDIA_TYPE_MAIN_CALL = 'mainCall';
+
+// ============================================
+// Backend Interaction State Constants
+// ============================================
+
+/** Backend interaction state values (from server payloads) */
+const INTERACTION_STATE = exports.INTERACTION_STATE = {
+  CONSULTING: 'consulting',
+  POST_CALL: 'post_call',
+  CONFERENCE: 'conference',
+  CONNECTED: 'connected',
+  NEW: 'new'
+};
+
+/** Backend participant consultState values */
+const CONSULT_STATE = exports.CONSULT_STATE = {
+  CONSULTING: 'consulting',
+  CONFERENCING: 'conferencing'
+};
+
+// ============================================
+// State Machine Enums
+// ============================================
+let TaskState = exports.TaskState = /*#__PURE__*/function (TaskState) {
+  TaskState["IDLE"] = "IDLE";
+  TaskState["OFFERED"] = "OFFERED";
+  TaskState["CONNECTED"] = "CONNECTED";
+  // Intermediate states for async operations
+  TaskState["HOLD_INITIATING"] = "HOLD_INITIATING";
+  TaskState["HELD"] = "HELD";
+  TaskState["RESUME_INITIATING"] = "RESUME_INITIATING";
+  TaskState["CONSULT_INITIATING"] = "CONSULT_INITIATING";
+  TaskState["CONSULTING"] = "CONSULTING";
+  TaskState["CONF_INITIATING"] = "CONF_INITIATING";
+  TaskState["CONFERENCING"] = "CONFERENCING";
+  TaskState["WRAPPING_UP"] = "WRAPPING_UP";
+  TaskState["COMPLETED"] = "COMPLETED";
+  TaskState["TERMINATED"] = "TERMINATED";
+  // NOT IMPLEMENTED: MPC (Multi-Party Conference) states
+  TaskState["CONSULT_INITIATED"] = "CONSULT_INITIATED";
+  TaskState["CONSULT_COMPLETED"] = "CONSULT_COMPLETED";
+  // NOT IMPLEMENTED: Post-call state (isWxccPostCallEnabled feature flag)
+  TaskState["POST_CALL"] = "POST_CALL";
+  // NOT IMPLEMENTED: Parked state
+  TaskState["PARKED"] = "PARKED";
+  // NOT IMPLEMENTED: Monitoring/Supervisory states
+  TaskState["MONITORING"] = "MONITORING";
+  return TaskState;
+}({});
+let TaskEvent = exports.TaskEvent = /*#__PURE__*/function (TaskEvent) {
+  TaskEvent["TASK_INCOMING"] = "TASK_INCOMING";
+  TaskEvent["TASK_OFFERED"] = "TASK_OFFERED";
+  // Offer events
+  TaskEvent["OFFER_CONSULT"] = "OFFER_CONSULT";
+  TaskEvent["HYDRATE"] = "HYDRATE";
+  // Internal "data refresh" events
+  TaskEvent["CONTACT_UPDATED"] = "CONTACT_UPDATED";
+  TaskEvent["CONTACT_OWNER_CHANGED"] = "CONTACT_OWNER_CHANGED";
+  // Assignment events
+  TaskEvent["ASSIGN"] = "ASSIGN";
+  // Hold/Resume events
+  TaskEvent["HOLD_SUCCESS"] = "HOLD_SUCCESS";
+  TaskEvent["HOLD_FAILED"] = "HOLD_FAILED";
+  TaskEvent["UNHOLD_SUCCESS"] = "UNHOLD_SUCCESS";
+  TaskEvent["UNHOLD_FAILED"] = "UNHOLD_FAILED";
+  TaskEvent["HOLD_INITIATED"] = "HOLD_INITIATED";
+  TaskEvent["UNHOLD_INITIATED"] = "UNHOLD_INITIATED";
+  // Consult events
+  TaskEvent["CONSULT"] = "CONSULT";
+  TaskEvent["CONSULT_SUCCESS"] = "CONSULT_SUCCESS";
+  TaskEvent["CONSULT_CREATED"] = "CONSULT_CREATED";
+  TaskEvent["CONSULTING_ACTIVE"] = "CONSULTING_ACTIVE";
+  TaskEvent["CONSULT_END"] = "CONSULT_END";
+  TaskEvent["CONSULT_FAILED"] = "CONSULT_FAILED";
+  // Conference events
+  TaskEvent["MERGE_TO_CONFERENCE"] = "MERGE_TO_CONFERENCE";
+  TaskEvent["CONFERENCE_START"] = "CONFERENCE_START";
+  TaskEvent["CONFERENCE_FAILED"] = "CONFERENCE_FAILED";
+  TaskEvent["CONFERENCE_END"] = "CONFERENCE_END";
+  TaskEvent["TRANSFER_CONFERENCE"] = "TRANSFER_CONFERENCE";
+  TaskEvent["TRANSFER_CONFERENCE_SUCCESS"] = "TRANSFER_CONFERENCE_SUCCESS";
+  TaskEvent["TRANSFER_CONFERENCE_FAILED"] = "TRANSFER_CONFERENCE_FAILED";
+  TaskEvent["PARTICIPANT_LEAVE"] = "PARTICIPANT_LEAVE";
+  TaskEvent["EXIT_CONFERENCE"] = "EXIT_CONFERENCE";
+  TaskEvent["EXIT_CONFERENCE_SUCCESS"] = "EXIT_CONFERENCE_SUCCESS";
+  TaskEvent["EXIT_CONFERENCE_FAILED"] = "EXIT_CONFERENCE_FAILED";
+  // Recording events
+  TaskEvent["RECORDING_STARTED"] = "RECORDING_STARTED";
+  TaskEvent["PAUSE_RECORDING"] = "PAUSE_RECORDING";
+  TaskEvent["RESUME_RECORDING"] = "RESUME_RECORDING";
+  // Transfer events
+  TaskEvent["TRANSFER_SUCCESS"] = "TRANSFER_SUCCESS";
+  TaskEvent["TRANSFER_FAILED"] = "TRANSFER_FAILED";
+  // Wrapup events
+  TaskEvent["WRAPUP_COMPLETE"] = "WRAPUP_COMPLETE";
+  // End events
+  TaskEvent["TASK_WRAPUP"] = "TASK_WRAPUP";
+  TaskEvent["RONA"] = "RONA";
+  // Ring On No Answer
+  TaskEvent["CONTACT_ENDED"] = "CONTACT_ENDED";
+  // Failure events
+  TaskEvent["ASSIGN_FAILED"] = "ASSIGN_FAILED";
+  TaskEvent["INVITE_FAILED"] = "INVITE_FAILED";
+  TaskEvent["OUTBOUND_FAILED"] = "OUTBOUND_FAILED";
+  TaskEvent["CAMPAIGN_PREVIEW_ACCEPT_FAILED"] = "CAMPAIGN_PREVIEW_ACCEPT_FAILED";
+  TaskEvent["CAMPAIGN_PREVIEW_SKIP_FAILED"] = "CAMPAIGN_PREVIEW_SKIP_FAILED";
+  TaskEvent["CAMPAIGN_PREVIEW_REMOVE_FAILED"] = "CAMPAIGN_PREVIEW_REMOVE_FAILED";
+  // Switch events (toggle between consult and main call)
+  TaskEvent["SWITCH_TO_MAIN_CALL"] = "SWITCH_TO_MAIN_CALL";
+  TaskEvent["SWITCH_TO_CONSULT"] = "SWITCH_TO_CONSULT";
+  // Accept/Decline (WebRTC)
+  TaskEvent["ACCEPT"] = "ACCEPT";
+  TaskEvent["DECLINE"] = "DECLINE";
+  TaskEvent["END"] = "END";
+  // Queue events
+  TaskEvent["CTQ_CANCEL"] = "CTQ_CANCEL";
+  // Cancel To Queue
+  TaskEvent["CTQ_CANCEL_FAILED"] = "CTQ_CANCEL_FAILED";
+  return TaskEvent;
+}({});
+//# sourceMappingURL=constants.js.map

package/dist/services/task/state-machine/constants.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","exports","PARTICIPANT_TYPE","CUSTOMER","SUPERVISOR","VVA","MEDIA_TYPE_CONSULT","MEDIA_TYPE_MAIN_CALL","INTERACTION_STATE","CONSULTING","POST_CALL","CONFERENCE","CONNECTED","NEW","CONSULT_STATE","CONFERENCING","TaskState","TaskEvent"],"sources":["constants.ts"],"sourcesContent":["/**\n * Constants for the task state machine.\n * These enums define the allowed states, events, and built-in action identifiers.\n */\n\n// ============================================\n// Conference Constants\n// ============================================\n\n/**\n * Maximum number of participants allowed in a multi-party conference.\n * Max 7 counted agents + 1 customer.\n */\nexport const MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE = 7;\n\n// ============================================\n// Participant Type Constants\n// ============================================\n\n/** Participant types for conference filtering */\nexport const PARTICIPANT_TYPE = {\n  CUSTOMER: 'Customer',\n  SUPERVISOR: 'Supervisor',\n  VVA: 'VVA',\n} as const;\n\nexport type ParticipantType = (typeof PARTICIPANT_TYPE)[keyof typeof PARTICIPANT_TYPE];\n\n// ============================================\n// Media Type Constants\n// ============================================\n\n/** Media type for consult calls */\nexport const MEDIA_TYPE_CONSULT = 'consult';\n\n/** Media type for main calls */\nexport const MEDIA_TYPE_MAIN_CALL = 'mainCall';\n\n// ============================================\n// Backend Interaction State Constants\n// ============================================\n\n/** Backend interaction state values (from server payloads) */\nexport const INTERACTION_STATE = {\n  CONSULTING: 'consulting',\n  POST_CALL: 'post_call',\n  CONFERENCE: 'conference',\n  CONNECTED: 'connected',\n  NEW: 'new',\n} as const;\n\n/** Backend participant consultState values */\nexport const CONSULT_STATE = {\n  CONSULTING: 'consulting',\n  CONFERENCING: 'conferencing',\n} as const;\n\n// ============================================\n// State Machine Enums\n// ============================================\n\nexport enum TaskState {\n  IDLE = 'IDLE',\n  OFFERED = 'OFFERED',\n  CONNECTED = 'CONNECTED',\n\n  // Intermediate states for async operations\n  HOLD_INITIATING = 'HOLD_INITIATING',\n  HELD = 'HELD',\n  RESUME_INITIATING = 'RESUME_INITIATING',\n  CONSULT_INITIATING = 'CONSULT_INITIATING',\n  CONSULTING = 'CONSULTING',\n  CONF_INITIATING = 'CONF_INITIATING',\n\n  CONFERENCING = 'CONFERENCING',\n  WRAPPING_UP = 'WRAPPING_UP',\n  COMPLETED = 'COMPLETED',\n  TERMINATED = 'TERMINATED',\n\n  // NOT IMPLEMENTED: MPC (Multi-Party Conference) states\n  CONSULT_INITIATED = 'CONSULT_INITIATED',\n  CONSULT_COMPLETED = 'CONSULT_COMPLETED',\n  // NOT IMPLEMENTED: Post-call state (isWxccPostCallEnabled feature flag)\n  POST_CALL = 'POST_CALL',\n  // NOT IMPLEMENTED: Parked state\n  PARKED = 'PARKED',\n  // NOT IMPLEMENTED: Monitoring/Supervisory states\n  MONITORING = 'MONITORING',\n}\n\nexport enum TaskEvent {\n  TASK_INCOMING = 'TASK_INCOMING',\n  TASK_OFFERED = 'TASK_OFFERED',\n\n  // Offer events\n  OFFER_CONSULT = 'OFFER_CONSULT',\n  HYDRATE = 'HYDRATE',\n\n  // Internal \"data refresh\" events\n  CONTACT_UPDATED = 'CONTACT_UPDATED',\n  CONTACT_OWNER_CHANGED = 'CONTACT_OWNER_CHANGED',\n\n  // Assignment events\n  ASSIGN = 'ASSIGN',\n\n  // Hold/Resume events\n  HOLD_SUCCESS = 'HOLD_SUCCESS',\n  HOLD_FAILED = 'HOLD_FAILED',\n  UNHOLD_SUCCESS = 'UNHOLD_SUCCESS',\n  UNHOLD_FAILED = 'UNHOLD_FAILED',\n  HOLD_INITIATED = 'HOLD_INITIATED',\n  UNHOLD_INITIATED = 'UNHOLD_INITIATED',\n\n  // Consult events\n  CONSULT = 'CONSULT',\n  CONSULT_SUCCESS = 'CONSULT_SUCCESS',\n  CONSULT_CREATED = 'CONSULT_CREATED',\n  CONSULTING_ACTIVE = 'CONSULTING_ACTIVE',\n  CONSULT_END = 'CONSULT_END',\n  CONSULT_FAILED = 'CONSULT_FAILED',\n\n  // Conference events\n  MERGE_TO_CONFERENCE = 'MERGE_TO_CONFERENCE',\n  CONFERENCE_START = 'CONFERENCE_START',\n  CONFERENCE_FAILED = 'CONFERENCE_FAILED',\n  CONFERENCE_END = 'CONFERENCE_END',\n  TRANSFER_CONFERENCE = 'TRANSFER_CONFERENCE',\n  TRANSFER_CONFERENCE_SUCCESS = 'TRANSFER_CONFERENCE_SUCCESS',\n  TRANSFER_CONFERENCE_FAILED = 'TRANSFER_CONFERENCE_FAILED',\n  PARTICIPANT_LEAVE = 'PARTICIPANT_LEAVE',\n  EXIT_CONFERENCE = 'EXIT_CONFERENCE',\n  EXIT_CONFERENCE_SUCCESS = 'EXIT_CONFERENCE_SUCCESS',\n  EXIT_CONFERENCE_FAILED = 'EXIT_CONFERENCE_FAILED',\n\n  // Recording events\n  RECORDING_STARTED = 'RECORDING_STARTED',\n  PAUSE_RECORDING = 'PAUSE_RECORDING',\n  RESUME_RECORDING = 'RESUME_RECORDING',\n\n  // Transfer events\n  TRANSFER_SUCCESS = 'TRANSFER_SUCCESS',\n  TRANSFER_FAILED = 'TRANSFER_FAILED',\n\n  // Wrapup events\n  WRAPUP_COMPLETE = 'WRAPUP_COMPLETE',\n\n  // End events\n  TASK_WRAPUP = 'TASK_WRAPUP',\n  RONA = 'RONA', // Ring On No Answer\n  CONTACT_ENDED = 'CONTACT_ENDED',\n\n  // Failure events\n  ASSIGN_FAILED = 'ASSIGN_FAILED',\n  INVITE_FAILED = 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