@webex/contact-center 3.11.0 → 3.12.0-llmrefactor.2

package/src/services/task/state-machine/types.ts

@@ -0,0 +1,243 @@
+/**
+ * Task State Machine Types
+ *
+ * Type definitions for the XState-based task state machine.
+ * These types define states, events, context, and schemas for task lifecycle management.
+ */
+
+import type {AnyStateNodeConfig, ActionFunctionMap, EventObject, ActionArgs} from 'xstate';
+import {DestinationType, TaskChannelType, TaskData, TaskUIControls, VoiceVariant} from '../types';
+import {TaskEvent, TaskState} from './constants';
+
+/**
+ * Represents a participant in a conference call
+ */
+export interface ConferenceParticipant {
+  /** Unique identifier for the participant */
+  id: string;
+  /** Type of participant (agent, customer, or external party) */
+  type: 'AGENT' | 'CUSTOMER' | 'EXTERNAL';
+  /** Display name of the participant */
+  name?: string;
+  /** Timestamp when participant joined the conference */
+  joinedAt: Date;
+  /** Whether this participant initiated the conference */
+  isInitiator: boolean;
+  /** Whether this participant can be removed from the conference */
+  canBeRemoved: boolean;
+}
+
+/**
+ * UI Control configuration for the task
+ */
+export interface UIControlConfig {
+  /** Whether end call button is enabled (config option) */
+  isEndTaskEnabled: boolean;
+  /** Whether end consult button is enabled (config option) */
+  isEndConsultEnabled: boolean;
+  /** Channel type determines which controls are available */
+  channelType: TaskChannelType;
+  /** Optional voice channel variant to toggle WebRTC-specific controls */
+  voiceVariant?: VoiceVariant;
+  /** Whether recording controls should be shown for this task */
+  isRecordingEnabled: boolean;
+  /** Current agent ID for ownership checks (transfer conference) */
+  agentId?: string;
+}
+
+/**
+ * Task state machine context.
+ * Only stores data that cannot be derived from state machine state.
+ */
+export interface TaskContext {
+  taskData: TaskData | null;
+
+  // Consult tracking
+  consultInitiator: boolean;
+  exitingConference: boolean;
+  consultFromConference: boolean;
+  transferConferenceRequested: boolean;
+  consultDestinationType: DestinationType | null;
+  consultDestinationAgentId: string | null;
+  consultDestinationAgentJoined: boolean;
+  consultCallHeld: boolean;
+  /** Set by deriveTaskDataUpdates / clearConsultState when EP-DN consult is merged to conference before Agent 2 joins (CAI-8329). */
+  hideBlindTransferForEpDnPendingMerge: boolean;
+
+  // Recording
+  recordingControlsAvailable: boolean;
+  recordingInProgress: boolean;
+
+  // UI
+  uiControlConfig: UIControlConfig;
+  uiControls: TaskUIControls;
+}
+
+export type RecordingStateUpdate = Partial<
+  Pick<TaskContext, 'recordingControlsAvailable' | 'recordingInProgress'>
+>;
+
+/**
+ * Base event type - all events have a type property
+ */
+type BaseEvent<T extends TaskEvent> = {type: T};
+
+/**
+ * Event payload mapping - defines the payload for each event type
+ */
+interface TaskEventPayloadMap {
+  [TaskEvent.TASK_INCOMING]: BaseEvent<TaskEvent.TASK_INCOMING> & {
+    taskData: TaskData;
+    /** Set when campaign preview reservation accept is receieved */
+    isCampaignReservationAccept?: boolean;
+  };
+  [TaskEvent.TASK_OFFERED]: BaseEvent<TaskEvent.TASK_OFFERED> & {taskData: TaskData};
+  [TaskEvent.OFFER_CONSULT]: BaseEvent<TaskEvent.OFFER_CONSULT> & {taskData: TaskData};
+  [TaskEvent.HYDRATE]: BaseEvent<TaskEvent.HYDRATE> & {taskData: TaskData; agentId?: string};
+  [TaskEvent.CONTACT_UPDATED]: BaseEvent<TaskEvent.CONTACT_UPDATED> & {taskData: TaskData};
+  [TaskEvent.CONTACT_OWNER_CHANGED]: BaseEvent<TaskEvent.CONTACT_OWNER_CHANGED> & {
+    taskData: TaskData;
+  };
+  [TaskEvent.ASSIGN]: BaseEvent<TaskEvent.ASSIGN> & {taskData: TaskData};
+  [TaskEvent.HOLD_INITIATED]: BaseEvent<TaskEvent.HOLD_INITIATED> & {mediaResourceId: string};
+  [TaskEvent.HOLD_SUCCESS]: BaseEvent<TaskEvent.HOLD_SUCCESS> & {
+    mediaResourceId: string;
+    taskData?: TaskData;
+  };
+  [TaskEvent.HOLD_FAILED]: BaseEvent<TaskEvent.HOLD_FAILED> & {
+    reason?: string;
+    mediaResourceId: string;
+  };
+  [TaskEvent.UNHOLD_INITIATED]: BaseEvent<TaskEvent.UNHOLD_INITIATED> & {mediaResourceId: string};
+  [TaskEvent.UNHOLD_SUCCESS]: BaseEvent<TaskEvent.UNHOLD_SUCCESS> & {
+    mediaResourceId: string;
+    taskData?: TaskData;
+  };
+  [TaskEvent.UNHOLD_FAILED]: BaseEvent<TaskEvent.UNHOLD_FAILED> & {
+    reason?: string;
+    mediaResourceId: string;
+  };
+  [TaskEvent.CONSULT]: BaseEvent<TaskEvent.CONSULT> & {
+    destination: string;
+    destAgentId?: string;
+    destinationType: DestinationType;
+  };
+  [TaskEvent.CONSULT_SUCCESS]: BaseEvent<TaskEvent.CONSULT_SUCCESS> & {taskData?: TaskData};
+  [TaskEvent.CONSULT_CREATED]: BaseEvent<TaskEvent.CONSULT_CREATED> & {taskData: TaskData};
+  [TaskEvent.CONSULTING_ACTIVE]: BaseEvent<TaskEvent.CONSULTING_ACTIVE> & {
+    consultDestinationAgentJoined: boolean;
+    taskData?: TaskData;
+  };
+  [TaskEvent.CONSULT_END]: BaseEvent<TaskEvent.CONSULT_END> & {taskData?: TaskData};
+  [TaskEvent.CONSULT_FAILED]: BaseEvent<TaskEvent.CONSULT_FAILED> & {
+    reason?: string;
+    taskData?: TaskData;
+  };
+  [TaskEvent.MERGE_TO_CONFERENCE]: BaseEvent<TaskEvent.MERGE_TO_CONFERENCE>;
+  [TaskEvent.CONFERENCE_START]: BaseEvent<TaskEvent.CONFERENCE_START> & {
+    participants?: ConferenceParticipant[];
+    taskData?: TaskData;
+  };
+  [TaskEvent.CONFERENCE_FAILED]: BaseEvent<TaskEvent.CONFERENCE_FAILED> & {
+    reason?: string;
+    taskData?: TaskData;
+  };
+  [TaskEvent.CONFERENCE_END]: BaseEvent<TaskEvent.CONFERENCE_END> & {taskData: TaskData};
+  [TaskEvent.TRANSFER_CONFERENCE]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE> & {agentId?: string};
+  [TaskEvent.PARTICIPANT_LEAVE]: BaseEvent<TaskEvent.PARTICIPANT_LEAVE> & {
+    participantId?: string;
+    taskData: TaskData;
+  };
+  [TaskEvent.EXIT_CONFERENCE]: BaseEvent<TaskEvent.EXIT_CONFERENCE> & {agentId?: string};
+  [TaskEvent.EXIT_CONFERENCE_SUCCESS]: BaseEvent<TaskEvent.EXIT_CONFERENCE_SUCCESS> & {
+    taskData: TaskData;
+  };
+  [TaskEvent.EXIT_CONFERENCE_FAILED]: BaseEvent<TaskEvent.EXIT_CONFERENCE_FAILED> & {
+    reason?: string;
+  };
+  [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE_SUCCESS> & {
+    taskData: TaskData;
+  };
+  [TaskEvent.TRANSFER_CONFERENCE_FAILED]: BaseEvent<TaskEvent.TRANSFER_CONFERENCE_FAILED> & {
+    reason?: string;
+  };
+  [TaskEvent.RECORDING_STARTED]: BaseEvent<TaskEvent.RECORDING_STARTED> & {taskData: TaskData};
+  [TaskEvent.PAUSE_RECORDING]: BaseEvent<TaskEvent.PAUSE_RECORDING> & {taskData: TaskData};
+  [TaskEvent.RESUME_RECORDING]: BaseEvent<TaskEvent.RESUME_RECORDING> & {taskData: TaskData};
+  [TaskEvent.TRANSFER_SUCCESS]: BaseEvent<TaskEvent.TRANSFER_SUCCESS> & {taskData?: TaskData};
+  [TaskEvent.TRANSFER_FAILED]: BaseEvent<TaskEvent.TRANSFER_FAILED> & {
+    reason?: string;
+    taskData?: TaskData;
+  };
+  [TaskEvent.WRAPUP_COMPLETE]: BaseEvent<TaskEvent.WRAPUP_COMPLETE> & {taskData?: TaskData};
+  [TaskEvent.TASK_WRAPUP]: BaseEvent<TaskEvent.TASK_WRAPUP> & {taskData?: TaskData};
+  [TaskEvent.RONA]: BaseEvent<TaskEvent.RONA> & {taskData?: TaskData; reason?: string};
+  [TaskEvent.CONTACT_ENDED]: BaseEvent<TaskEvent.CONTACT_ENDED> & {taskData: TaskData};
+  [TaskEvent.ASSIGN_FAILED]: BaseEvent<TaskEvent.ASSIGN_FAILED> & {reason?: string};
+  [TaskEvent.INVITE_FAILED]: BaseEvent<TaskEvent.INVITE_FAILED> & {reason?: string};
+  [TaskEvent.OUTBOUND_FAILED]: BaseEvent<TaskEvent.OUTBOUND_FAILED> & {
+    reason?: string;
+    taskData?: TaskData;
+  };
+  [TaskEvent.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: BaseEvent<TaskEvent.CAMPAIGN_PREVIEW_ACCEPT_FAILED> & {
+    taskData?: TaskData;
+  };
+  [TaskEvent.CAMPAIGN_PREVIEW_SKIP_FAILED]: BaseEvent<TaskEvent.CAMPAIGN_PREVIEW_SKIP_FAILED> & {
+    taskData?: TaskData;
+  };
+  [TaskEvent.CAMPAIGN_PREVIEW_REMOVE_FAILED]: BaseEvent<TaskEvent.CAMPAIGN_PREVIEW_REMOVE_FAILED> & {
+    taskData?: TaskData;
+  };
+  [TaskEvent.SWITCH_TO_MAIN_CALL]: BaseEvent<TaskEvent.SWITCH_TO_MAIN_CALL>;
+  [TaskEvent.SWITCH_TO_CONSULT]: BaseEvent<TaskEvent.SWITCH_TO_CONSULT>;
+  [TaskEvent.ACCEPT]: BaseEvent<TaskEvent.ACCEPT>;
+  [TaskEvent.DECLINE]: BaseEvent<TaskEvent.DECLINE>;
+  [TaskEvent.END]: BaseEvent<TaskEvent.END> & {taskData?: TaskData};
+  [TaskEvent.CTQ_CANCEL]: BaseEvent<TaskEvent.CTQ_CANCEL> & {taskData: TaskData};
+  [TaskEvent.CTQ_CANCEL_FAILED]: BaseEvent<TaskEvent.CTQ_CANCEL_FAILED> & {taskData: TaskData};
+}
+
+/**
+ * Union of all possible event payloads
+ */
+export type TaskEventPayload = TaskEventPayloadMap[TaskEvent];
+
+/**
+ * Type guard to check event type
+ */
+export function isEventOfType<T extends TaskEvent>(
+  event: TaskEventPayload | undefined,
+  type: T
+): event is TaskEventPayloadMap[T] {
+  return Boolean(event && event.type === type);
+}
+
+/**
+ * Recording control state for UI controls computer
+ */
+export interface RecordingControlState {
+  available: boolean;
+  inProgress: boolean;
+}
+
+/**
+ * State machine configuration type
+ */
+export interface TaskStateMachineConfig {
+  id: string;
+  initial: TaskState;
+  context: TaskContext;
+  states: Record<string, AnyStateNodeConfig>;
+}
+
+export type TaskActionsMap = ActionFunctionMap<
+  TaskContext,
+  TaskEventPayload,
+  never,
+  {type: string; params: undefined},
+  never,
+  never,
+  EventObject
+>;
+
+export type TaskActionArgs = ActionArgs<TaskContext, TaskEventPayload, TaskEventPayload>;