@webex/contact-center 3.11.0 → 3.12.0-llmrefactor.2

package/src/services/task/TaskFactory.ts

@@ -0,0 +1,55 @@
+import routingContact from './contact';
+import WebCallingService from '../WebCallingService';
+import Task from './Task';
+import Voice from './voice/Voice';
+import WebRTC from './voice/WebRTC';
+import Digital from './digital/Digital';
+import {MEDIA_CHANNEL, TaskData} from './types';
+import {ConfigFlags, LoginOption} from '../../types';
+import {WrapupData} from '../config/types';
+
+export default class TaskFactory {
+  /**
+   * Creates the correct Task subclass based on mediaType & loginOption
+   */
+  public static createTask(
+    contact: ReturnType<typeof routingContact>,
+    webCallingService: WebCallingService,
+    data: TaskData,
+    configFlags: ConfigFlags,
+    wrapupData?: WrapupData,
+    agentId?: string
+  ): Task {
+    const mediaType = data.interaction.mediaType ?? MEDIA_CHANNEL.TELEPHONY;
+    const {isEndTaskEnabled, isEndConsultEnabled} = configFlags;
+    const recordingEnabled = data?.interaction?.callProcessingDetails?.pauseResumeEnabled ?? true;
+    const voiceControlOptions = {
+      isEndTaskEnabled,
+      isEndConsultEnabled,
+      isRecordingEnabled: recordingEnabled,
+    };
+    switch (mediaType) {
+      case MEDIA_CHANNEL.TELEPHONY:
+        if (webCallingService.loginOption === LoginOption.BROWSER) {
+          return new WebRTC(
+            contact,
+            webCallingService,
+            data,
+            voiceControlOptions,
+            wrapupData,
+            agentId
+          );
+        }
+
+        return new Voice(contact, data, voiceControlOptions, wrapupData, agentId);
+
+      case MEDIA_CHANNEL.CHAT:
+      case MEDIA_CHANNEL.EMAIL:
+      case MEDIA_CHANNEL.SOCIAL:
+        return new Digital(contact, data, wrapupData, agentId);
+
+      default:
+        throw new Error(`Unknown media type: ${mediaType}`);
+    }
+  }
+}