@open-mercato/core 0.6.8-develop.6998.1.d2bc46c56c → 0.6.8-develop.7001.1.03608ab252

package/dist/modules/warranty_claims/lib/triage.js

@@ -0,0 +1,241 @@
+import { findOneWithDecryption, findWithDecryption } from "@open-mercato/shared/lib/encryption/find";
+import { CrudHttpError } from "@open-mercato/shared/lib/crud/errors";
+import { WarrantyClaim, WarrantyClaimLine } from "../data/entities.js";
+import { evaluateClaimRisk } from "./risk.js";
+import { addWarrantyMonths } from "./warrantyPreview.js";
+function toIso(value) {
+  if (!value) return null;
+  const date = value instanceof Date ? value : new Date(value);
+  return Number.isNaN(date.getTime()) ? null : date.toISOString();
+}
+function toDateOnlyIso(value) {
+  const iso = toIso(value);
+  return iso ? iso.slice(0, 10) : null;
+}
+function reason(messageKey, params) {
+  return params ? { messageKey, params } : { messageKey };
+}
+function parseAmount(value, fallback) {
+  if (typeof value === "number" && Number.isFinite(value)) return value;
+  if (typeof value === "string" && value.trim().length) {
+    const parsed = Number(value);
+    if (Number.isFinite(parsed)) return parsed;
+  }
+  return fallback;
+}
+function resolveEligibility(line, now) {
+  if (!line.purchaseDate || Number.isNaN(line.purchaseDate.getTime()) || line.warrantyMonths === null || line.warrantyMonths === void 0 || !Number.isFinite(line.warrantyMonths)) {
+    return {
+      status: "unknown",
+      purchaseDate: toDateOnlyIso(line.purchaseDate),
+      warrantyMonths: line.warrantyMonths ?? null,
+      warrantyExpiresAt: toDateOnlyIso(line.warrantyExpiresAt),
+      reason: reason("warranty_claims.triage.reason.missingWarrantyData")
+    };
+  }
+  const expiresAt = addWarrantyMonths(line.purchaseDate, line.warrantyMonths);
+  const status = expiresAt.getTime() >= now.getTime() ? "in_warranty" : "out_of_warranty";
+  return {
+    status,
+    purchaseDate: toDateOnlyIso(line.purchaseDate),
+    warrantyMonths: line.warrantyMonths,
+    warrantyExpiresAt: toDateOnlyIso(expiresAt),
+    reason: status === "in_warranty" ? reason("warranty_claims.triage.reason.warrantyStillValid") : reason("warranty_claims.triage.reason.warrantyExpired")
+  };
+}
+function suggestLineDisposition(claimType, qtyClaimed, eligibility) {
+  if (claimType === "core_return") {
+    return {
+      suggestedDisposition: "credit",
+      suggestedPath: "core_accept",
+      reason: reason("warranty_claims.triage.reason.coreAcceptancePath"),
+      restockingFeePercent: null
+    };
+  }
+  if (eligibility.status === "in_warranty") {
+    if (qtyClaimed <= 1) {
+      return {
+        suggestedDisposition: "replace",
+        suggestedPath: "replace",
+        reason: reason("warranty_claims.triage.reason.inWarrantyLowQuantity"),
+        restockingFeePercent: null
+      };
+    }
+    return {
+      suggestedDisposition: "repair",
+      suggestedPath: "repair_review",
+      reason: reason("warranty_claims.triage.reason.inWarrantyInspection"),
+      restockingFeePercent: null
+    };
+  }
+  if (eligibility.status === "out_of_warranty" && claimType === "return") {
+    return {
+      suggestedDisposition: "credit",
+      suggestedPath: "credit_with_restocking_fee",
+      reason: reason("warranty_claims.triage.reason.outOfWarrantyReturnRestocking"),
+      restockingFeePercent: 15
+    };
+  }
+  if (eligibility.status === "out_of_warranty") {
+    return {
+      suggestedDisposition: "deny",
+      suggestedPath: "deny",
+      reason: reason("warranty_claims.triage.reason.outsideWarrantyWindow"),
+      restockingFeePercent: null
+    };
+  }
+  return {
+    suggestedDisposition: "repair",
+    suggestedPath: "repair_review",
+    reason: reason("warranty_claims.triage.reason.unknownEligibilityInspection"),
+    restockingFeePercent: null
+  };
+}
+function hoursBetween(from, to) {
+  if (!from) return null;
+  return Math.max(0, Math.round((to.getTime() - from.getTime()) / 36e5 * 10) / 10);
+}
+const priorityRank = {
+  low: 0,
+  normal: 1,
+  high: 2,
+  urgent: 3
+};
+function atLeastPriority(priority, minimum) {
+  return priorityRank[priority] >= priorityRank[minimum] ? priority : minimum;
+}
+function suggestPriority(claim, now, risk) {
+  const ageHours = hoursBetween(claim.submittedAt ?? claim.createdAt, now);
+  const slaDueAt = toIso(claim.slaDueAt);
+  const overdue = claim.slaDueAt ? claim.slaDueAt.getTime() < now.getTime() : false;
+  const highRisk = risk.signals.some((signal) => signal.level === "high");
+  if (overdue) {
+    return {
+      currentPriority: claim.priority,
+      suggestedPriority: "urgent",
+      ageHours,
+      slaDueAt,
+      overdue,
+      reason: highRisk ? reason("warranty_claims.triage.reason.highRiskPriority") : reason("warranty_claims.triage.reason.slaOverdue")
+    };
+  }
+  if (highRisk) {
+    return {
+      currentPriority: claim.priority,
+      suggestedPriority: atLeastPriority(claim.priority, "high"),
+      ageHours,
+      slaDueAt,
+      overdue,
+      reason: reason("warranty_claims.triage.reason.highRiskPriority")
+    };
+  }
+  if (claim.slaDueAt && claim.slaDueAt.getTime() - now.getTime() <= 6 * 36e5) {
+    return {
+      currentPriority: claim.priority,
+      suggestedPriority: "high",
+      ageHours,
+      slaDueAt,
+      overdue,
+      reason: reason("warranty_claims.triage.reason.slaDueSoon", { hours: 6 })
+    };
+  }
+  if (ageHours !== null && ageHours >= 36) {
+    return {
+      currentPriority: claim.priority,
+      suggestedPriority: "high",
+      ageHours,
+      slaDueAt,
+      overdue,
+      reason: reason("warranty_claims.triage.reason.openAtLeastHours", { hours: 36 })
+    };
+  }
+  return {
+    currentPriority: claim.priority,
+    suggestedPriority: claim.priority === "low" ? "normal" : claim.priority,
+    ageHours,
+    slaDueAt,
+    overdue,
+    reason: claim.priority === "low" ? reason("warranty_claims.triage.reason.lowPriorityEscalation") : reason("warranty_claims.triage.reason.priorityConsistent")
+  };
+}
+function serializeLineSuggestion(claimType, line, now, risk) {
+  const qtyClaimed = parseAmount(line.qtyClaimed, 1);
+  const eligibility = resolveEligibility(line, now);
+  const disposition = suggestLineDisposition(claimType, qtyClaimed, eligibility);
+  const riskAdjustedDisposition = risk.signals.length > 0 && disposition.suggestedPath === "replace" ? {
+    suggestedDisposition: "repair",
+    suggestedPath: "repair_review",
+    reason: reason("warranty_claims.triage.reason.riskSignalsRequireReview"),
+    restockingFeePercent: null
+  } : disposition;
+  return {
+    lineId: line.id,
+    lineNo: line.lineNo,
+    sku: line.sku ?? null,
+    productName: line.productName ?? null,
+    serialNumber: line.serialNumber ?? null,
+    qtyClaimed,
+    eligibility,
+    ...riskAdjustedDisposition
+  };
+}
+function resolveReviewEligibility(lines, risk) {
+  if (risk.signals.length > 0) {
+    return {
+      status: "review_required",
+      reason: reason("warranty_claims.triage.reason.riskSignalsReviewRequired", { count: risk.signals.length })
+    };
+  }
+  if (lines.length > 0 && lines.every((line) => line.eligibility.status === "in_warranty" && line.suggestedPath === "replace")) {
+    return {
+      status: "fast_track_candidate",
+      reason: reason("warranty_claims.triage.reason.fastTrackCandidate")
+    };
+  }
+  return {
+    status: "review_required",
+    reason: reason("warranty_claims.triage.reason.lineReviewRequired")
+  };
+}
+async function buildWarrantyClaimTriageSuggestion(input) {
+  const now = input.now ?? /* @__PURE__ */ new Date();
+  const claim = await findOneWithDecryption(
+    input.em,
+    WarrantyClaim,
+    { id: input.claimId, tenantId: input.scope.tenantId, organizationId: input.scope.organizationId, deletedAt: null },
+    {},
+    input.scope
+  );
+  if (!claim) {
+    throw new CrudHttpError(404, { error: "warranty_claims.errors.notFound" });
+  }
+  const lines = await findWithDecryption(
+    input.em,
+    WarrantyClaimLine,
+    { claim: claim.id, tenantId: input.scope.tenantId, organizationId: input.scope.organizationId, deletedAt: null },
+    { orderBy: { lineNo: "ASC" } },
+    input.scope
+  );
+  const risk = input.risk ?? await evaluateClaimRisk(input.em, claim, lines);
+  const lineSuggestions = lines.map((line) => serializeLineSuggestion(claim.claimType, line, now, risk));
+  return {
+    claim: {
+      id: claim.id,
+      claimNumber: claim.claimNumber,
+      claimType: claim.claimType,
+      status: claim.status,
+      customerName: claim.customerName ?? null,
+      submittedAt: toIso(claim.submittedAt),
+      slaDueAt: toIso(claim.slaDueAt)
+    },
+    eligibility: resolveReviewEligibility(lineSuggestions, risk),
+    priority: suggestPriority(claim, now, risk),
+    lines: lineSuggestions,
+    risk,
+    generatedAt: now.toISOString()
+  };
+}
+export {
+  buildWarrantyClaimTriageSuggestion
+};
+//# sourceMappingURL=triage.js.map

package/dist/modules/warranty_claims/lib/triage.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/triage.ts"],
+  "sourcesContent": ["import type { EntityManager } from '@mikro-orm/postgresql'\nimport { findOneWithDecryption, findWithDecryption } from '@open-mercato/shared/lib/encryption/find'\nimport { CrudHttpError } from '@open-mercato/shared/lib/crud/errors'\nimport { WarrantyClaim, WarrantyClaimLine } from '../data/entities'\nimport { evaluateClaimRisk, type ClaimRiskAssessment } from './risk'\nimport { addWarrantyMonths } from './warrantyPreview'\nimport type {\n  WarrantyClaimDisposition,\n  WarrantyClaimPriority,\n  WarrantyClaimType,\n  WarrantyClaimWarrantyStatus,\n} from '../data/validators'\n\nexport type WarrantyClaimTriageScope = {\n  tenantId: string\n  organizationId: string\n}\n\nexport type WarrantyClaimTriageReason = {\n  messageKey: string\n  params?: Record<string, string | number>\n}\n\nexport type WarrantyEligibilitySuggestion = {\n  status: WarrantyClaimWarrantyStatus\n  purchaseDate: string | null\n  warrantyMonths: number | null\n  warrantyExpiresAt: string | null\n  reason: WarrantyClaimTriageReason\n}\n\nexport type WarrantyClaimLineTriageSuggestion = {\n  lineId: string\n  lineNo: number\n  sku: string | null\n  productName: string | null\n  serialNumber: string | null\n  qtyClaimed: number\n  eligibility: WarrantyEligibilitySuggestion\n  suggestedDisposition: WarrantyClaimDisposition\n  suggestedPath: 'replace' | 'repair_review' | 'deny' | 'credit_with_restocking_fee' | 'core_accept'\n  reason: WarrantyClaimTriageReason\n  restockingFeePercent: number | null\n}\n\nexport type WarrantyClaimPrioritySuggestion = {\n  currentPriority: WarrantyClaimPriority\n  suggestedPriority: WarrantyClaimPriority\n  ageHours: number | null\n  slaDueAt: string | null\n  overdue: boolean\n  reason: WarrantyClaimTriageReason\n}\n\nexport type WarrantyClaimReviewEligibility = {\n  status: 'fast_track_candidate' | 'review_required'\n  reason: WarrantyClaimTriageReason\n}\n\nexport type WarrantyClaimTriageSuggestion = {\n  claim: {\n    id: string\n    claimNumber: string\n    claimType: WarrantyClaimType\n    status: string\n    customerName: string | null\n    submittedAt: string | null\n    slaDueAt: string | null\n  }\n  eligibility: WarrantyClaimReviewEligibility\n  priority: WarrantyClaimPrioritySuggestion\n  lines: WarrantyClaimLineTriageSuggestion[]\n  risk: ClaimRiskAssessment\n  generatedAt: string\n}\n\nfunction toIso(value: Date | string | null | undefined): string | null {\n  if (!value) return null\n  const date = value instanceof Date ? value : new Date(value)\n  return Number.isNaN(date.getTime()) ? null : date.toISOString()\n}\n\nfunction toDateOnlyIso(value: Date | string | null | undefined): string | null {\n  const iso = toIso(value)\n  return iso ? iso.slice(0, 10) : null\n}\n\n\nfunction reason(messageKey: string, params?: Record<string, string | number>): WarrantyClaimTriageReason {\n  return params ? { messageKey, params } : { messageKey }\n}\n\nfunction parseAmount(value: string | number | null | undefined, fallback: number): number {\n  if (typeof value === 'number' && Number.isFinite(value)) return value\n  if (typeof value === 'string' && value.trim().length) {\n    const parsed = Number(value)\n    if (Number.isFinite(parsed)) return parsed\n  }\n  return fallback\n}\n\nfunction resolveEligibility(line: WarrantyClaimLine, now: Date): WarrantyEligibilitySuggestion {\n  // An unparseable purchase date is missing data, not an expired warranty \u2014 a\n  // truthy Invalid Date would otherwise fall through and be denied as\n  // out_of_warranty. Mirrors computeWarrantyEntitlementPreview.\n  if (\n    !line.purchaseDate\n    || Number.isNaN(line.purchaseDate.getTime())\n    || line.warrantyMonths === null\n    || line.warrantyMonths === undefined\n    || !Number.isFinite(line.warrantyMonths)\n  ) {\n    return {\n      status: 'unknown',\n      purchaseDate: toDateOnlyIso(line.purchaseDate),\n      warrantyMonths: line.warrantyMonths ?? null,\n      warrantyExpiresAt: toDateOnlyIso(line.warrantyExpiresAt),\n      reason: reason('warranty_claims.triage.reason.missingWarrantyData'),\n    }\n  }\n\n  const expiresAt = addWarrantyMonths(line.purchaseDate, line.warrantyMonths)\n  const status: WarrantyClaimWarrantyStatus = expiresAt.getTime() >= now.getTime() ? 'in_warranty' : 'out_of_warranty'\n  return {\n    status,\n    purchaseDate: toDateOnlyIso(line.purchaseDate),\n    warrantyMonths: line.warrantyMonths,\n    warrantyExpiresAt: toDateOnlyIso(expiresAt),\n    reason: status === 'in_warranty'\n      ? reason('warranty_claims.triage.reason.warrantyStillValid')\n      : reason('warranty_claims.triage.reason.warrantyExpired'),\n  }\n}\n\nfunction suggestLineDisposition(\n  claimType: WarrantyClaimType,\n  qtyClaimed: number,\n  eligibility: WarrantyEligibilitySuggestion,\n): Pick<WarrantyClaimLineTriageSuggestion, 'suggestedDisposition' | 'suggestedPath' | 'reason' | 'restockingFeePercent'> {\n  if (claimType === 'core_return') {\n    return {\n      suggestedDisposition: 'credit',\n      suggestedPath: 'core_accept',\n      reason: reason('warranty_claims.triage.reason.coreAcceptancePath'),\n      restockingFeePercent: null,\n    }\n  }\n\n  if (eligibility.status === 'in_warranty') {\n    if (qtyClaimed <= 1) {\n      return {\n        suggestedDisposition: 'replace',\n        suggestedPath: 'replace',\n        reason: reason('warranty_claims.triage.reason.inWarrantyLowQuantity'),\n        restockingFeePercent: null,\n      }\n    }\n    return {\n      suggestedDisposition: 'repair',\n      suggestedPath: 'repair_review',\n      reason: reason('warranty_claims.triage.reason.inWarrantyInspection'),\n      restockingFeePercent: null,\n    }\n  }\n\n  if (eligibility.status === 'out_of_warranty' && claimType === 'return') {\n    return {\n      suggestedDisposition: 'credit',\n      suggestedPath: 'credit_with_restocking_fee',\n      reason: reason('warranty_claims.triage.reason.outOfWarrantyReturnRestocking'),\n      restockingFeePercent: 15,\n    }\n  }\n\n  if (eligibility.status === 'out_of_warranty') {\n    return {\n      suggestedDisposition: 'deny',\n      suggestedPath: 'deny',\n      reason: reason('warranty_claims.triage.reason.outsideWarrantyWindow'),\n      restockingFeePercent: null,\n    }\n  }\n\n  return {\n    suggestedDisposition: 'repair',\n    suggestedPath: 'repair_review',\n    reason: reason('warranty_claims.triage.reason.unknownEligibilityInspection'),\n    restockingFeePercent: null,\n  }\n}\n\nfunction hoursBetween(from: Date | null | undefined, to: Date): number | null {\n  if (!from) return null\n  return Math.max(0, Math.round(((to.getTime() - from.getTime()) / 3_600_000) * 10) / 10)\n}\n\nconst priorityRank: Record<WarrantyClaimPriority, number> = {\n  low: 0,\n  normal: 1,\n  high: 2,\n  urgent: 3,\n}\n\nfunction atLeastPriority(priority: WarrantyClaimPriority, minimum: WarrantyClaimPriority): WarrantyClaimPriority {\n  return priorityRank[priority] >= priorityRank[minimum] ? priority : minimum\n}\n\nfunction suggestPriority(claim: WarrantyClaim, now: Date, risk: ClaimRiskAssessment): WarrantyClaimPrioritySuggestion {\n  const ageHours = hoursBetween(claim.submittedAt ?? claim.createdAt, now)\n  const slaDueAt = toIso(claim.slaDueAt)\n  const overdue = claim.slaDueAt ? claim.slaDueAt.getTime() < now.getTime() : false\n  const highRisk = risk.signals.some((signal) => signal.level === 'high')\n  if (overdue) {\n    return {\n      currentPriority: claim.priority,\n      suggestedPriority: 'urgent',\n      ageHours,\n      slaDueAt,\n      overdue,\n      reason: highRisk\n        ? reason('warranty_claims.triage.reason.highRiskPriority')\n        : reason('warranty_claims.triage.reason.slaOverdue'),\n    }\n  }\n  if (highRisk) {\n    return {\n      currentPriority: claim.priority,\n      suggestedPriority: atLeastPriority(claim.priority, 'high'),\n      ageHours,\n      slaDueAt,\n      overdue,\n      reason: reason('warranty_claims.triage.reason.highRiskPriority'),\n    }\n  }\n  if (claim.slaDueAt && claim.slaDueAt.getTime() - now.getTime() <= 6 * 3_600_000) {\n    return {\n      currentPriority: claim.priority,\n      suggestedPriority: 'high',\n      ageHours,\n      slaDueAt,\n      overdue,\n      reason: reason('warranty_claims.triage.reason.slaDueSoon', { hours: 6 }),\n    }\n  }\n  if (ageHours !== null && ageHours >= 36) {\n    return {\n      currentPriority: claim.priority,\n      suggestedPriority: 'high',\n      ageHours,\n      slaDueAt,\n      overdue,\n      reason: reason('warranty_claims.triage.reason.openAtLeastHours', { hours: 36 }),\n    }\n  }\n  return {\n    currentPriority: claim.priority,\n    suggestedPriority: claim.priority === 'low' ? 'normal' : claim.priority,\n    ageHours,\n    slaDueAt,\n    overdue,\n    reason: claim.priority === 'low'\n      ? reason('warranty_claims.triage.reason.lowPriorityEscalation')\n      : reason('warranty_claims.triage.reason.priorityConsistent'),\n  }\n}\n\nfunction serializeLineSuggestion(\n  claimType: WarrantyClaimType,\n  line: WarrantyClaimLine,\n  now: Date,\n  risk: ClaimRiskAssessment,\n): WarrantyClaimLineTriageSuggestion {\n  const qtyClaimed = parseAmount(line.qtyClaimed, 1)\n  const eligibility = resolveEligibility(line, now)\n  const disposition = suggestLineDisposition(claimType, qtyClaimed, eligibility)\n  const riskAdjustedDisposition = risk.signals.length > 0 && disposition.suggestedPath === 'replace'\n    ? {\n        suggestedDisposition: 'repair' as const,\n        suggestedPath: 'repair_review' as const,\n        reason: reason('warranty_claims.triage.reason.riskSignalsRequireReview'),\n        restockingFeePercent: null,\n      }\n    : disposition\n  return {\n    lineId: line.id,\n    lineNo: line.lineNo,\n    sku: line.sku ?? null,\n    productName: line.productName ?? null,\n    serialNumber: line.serialNumber ?? null,\n    qtyClaimed,\n    eligibility,\n    ...riskAdjustedDisposition,\n  }\n}\n\nfunction resolveReviewEligibility(\n  lines: readonly WarrantyClaimLineTriageSuggestion[],\n  risk: ClaimRiskAssessment,\n): WarrantyClaimReviewEligibility {\n  if (risk.signals.length > 0) {\n    return {\n      status: 'review_required',\n      reason: reason('warranty_claims.triage.reason.riskSignalsReviewRequired', { count: risk.signals.length }),\n    }\n  }\n  // `every` is vacuously true for an empty list, which would fast-track a claim\n  // that has no lines at all \u2014 the one case that most needs a human.\n  if (\n    lines.length > 0\n    && lines.every((line) => line.eligibility.status === 'in_warranty' && line.suggestedPath === 'replace')\n  ) {\n    return {\n      status: 'fast_track_candidate',\n      reason: reason('warranty_claims.triage.reason.fastTrackCandidate'),\n    }\n  }\n  return {\n    status: 'review_required',\n    reason: reason('warranty_claims.triage.reason.lineReviewRequired'),\n  }\n}\n\nexport async function buildWarrantyClaimTriageSuggestion(input: {\n  em: EntityManager\n  claimId: string\n  scope: WarrantyClaimTriageScope\n  now?: Date\n  risk?: ClaimRiskAssessment\n}): Promise<WarrantyClaimTriageSuggestion> {\n  const now = input.now ?? new Date()\n  const claim = await findOneWithDecryption(\n    input.em,\n    WarrantyClaim,\n    { id: input.claimId, tenantId: input.scope.tenantId, organizationId: input.scope.organizationId, deletedAt: null },\n    {},\n    input.scope,\n  )\n  if (!claim) {\n    throw new CrudHttpError(404, { error: 'warranty_claims.errors.notFound' })\n  }\n  const lines = await findWithDecryption(\n    input.em,\n    WarrantyClaimLine,\n    { claim: claim.id, tenantId: input.scope.tenantId, organizationId: input.scope.organizationId, deletedAt: null },\n    { orderBy: { lineNo: 'ASC' } },\n    input.scope,\n  )\n  const risk = input.risk ?? await evaluateClaimRisk(input.em, claim, lines)\n  const lineSuggestions = lines.map((line) => serializeLineSuggestion(claim.claimType, line, now, risk))\n  return {\n    claim: {\n      id: claim.id,\n      claimNumber: claim.claimNumber,\n      claimType: claim.claimType,\n      status: claim.status,\n      customerName: claim.customerName ?? null,\n      submittedAt: toIso(claim.submittedAt),\n      slaDueAt: toIso(claim.slaDueAt),\n    },\n    eligibility: resolveReviewEligibility(lineSuggestions, risk),\n    priority: suggestPriority(claim, now, risk),\n    lines: lineSuggestions,\n    risk,\n    generatedAt: now.toISOString(),\n  }\n}\n"],
+  "mappings": 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+}

package/dist/modules/warranty_claims/lib/troubleshooting.js

@@ -0,0 +1,111 @@
+const MAX_TREE_DEPTH = 50;
+function isRecord(value) {
+  return value !== null && typeof value === "object" && !Array.isArray(value);
+}
+function requiredText(value) {
+  if (typeof value !== "string") return null;
+  const trimmed = value.trim();
+  return trimmed.length ? trimmed : null;
+}
+function optionalText(value) {
+  if (value === void 0 || value === null) return void 0;
+  return requiredText(value) ?? void 0;
+}
+function parseOption(raw, depth, seen) {
+  if (!isRecord(raw)) return null;
+  const label = requiredText(raw.label);
+  if (!label) return null;
+  const next = raw.next === void 0 || raw.next === null ? void 0 : parseNode(raw.next, depth + 1, seen) ?? null;
+  if (next === null) return null;
+  const resolution = optionalText(raw.resolution);
+  const reasonCode = optionalText(raw.reasonCode);
+  if (!next && resolution === void 0 && reasonCode === void 0) return null;
+  return {
+    label,
+    ...next ? { next } : {},
+    ...resolution !== void 0 ? { resolution } : {},
+    ...reasonCode !== void 0 ? { reasonCode } : {}
+  };
+}
+function parseNode(raw, depth, seen) {
+  if (depth > MAX_TREE_DEPTH || !isRecord(raw)) return null;
+  if (seen.has(raw)) return null;
+  seen.add(raw);
+  const prompt = requiredText(raw.prompt);
+  const optionsRaw = raw.options;
+  if (!prompt || !Array.isArray(optionsRaw)) {
+    seen.delete(raw);
+    return null;
+  }
+  const options = [];
+  for (const optionRaw of optionsRaw) {
+    const option = parseOption(optionRaw, depth, seen);
+    if (!option) {
+      seen.delete(raw);
+      return null;
+    }
+    options.push(option);
+  }
+  seen.delete(raw);
+  return { prompt, options };
+}
+function parseGuideSteps(raw) {
+  return parseNode(raw, 0, /* @__PURE__ */ new WeakSet());
+}
+function walkGuide(root, path) {
+  if (!root) return { node: null, terminal: null };
+  let node = root;
+  for (let index = 0; index < path.length; index += 1) {
+    const optionIndex = path[index];
+    if (!node || !Number.isInteger(optionIndex) || optionIndex < 0 || optionIndex >= node.options.length) {
+      return { node: null, terminal: null };
+    }
+    const option = node.options[optionIndex];
+    if (option.next) {
+      node = option.next;
+      continue;
+    }
+    if (option.resolution !== void 0 || option.reasonCode !== void 0) {
+      if (index !== path.length - 1) return { node: null, terminal: null };
+      return {
+        node: null,
+        terminal: {
+          ...option.resolution !== void 0 ? { resolution: option.resolution } : {},
+          ...option.reasonCode !== void 0 ? { reasonCode: option.reasonCode } : {}
+        }
+      };
+    }
+    return { node: null, terminal: null };
+  }
+  return { node, terminal: null };
+}
+function guideMatches(guide, claimType, reasonCode) {
+  if (!guide.isActive) return false;
+  if (guide.claimType !== null && guide.claimType !== void 0 && guide.claimType !== claimType) return false;
+  if (guide.reasonCode !== null && guide.reasonCode !== void 0 && guide.reasonCode !== reasonCode) return false;
+  return true;
+}
+function guideMatchSpecificity(guide) {
+  return (guide.claimType ? 1 : 0) + (guide.reasonCode ? 1 : 0);
+}
+function selectBestGuide(guides, claimType, reasonCode) {
+  let best = null;
+  let bestScore = -1;
+  for (const guide of guides) {
+    if (!guideMatches(guide, claimType, reasonCode)) continue;
+    const score = guideMatchSpecificity(guide);
+    if (score > bestScore) {
+      best = guide;
+      bestScore = score;
+    }
+  }
+  return best;
+}
+export {
+  guideMatchSpecificity,
+  guideMatches,
+  parseGuideSteps,
+  selectBestGuide,
+  walkGuide
+};
+//# sourceMappingURL=troubleshooting.js.map

package/dist/modules/warranty_claims/lib/troubleshooting.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/troubleshooting.ts"],
+  "sourcesContent": ["export type TroubleshootingOption = {\n  label: string\n  next?: TroubleshootingNode\n  resolution?: string\n  reasonCode?: string\n}\n\nexport type TroubleshootingNode = {\n  prompt: string\n  options: TroubleshootingOption[]\n}\n\nexport type TroubleshootingGuideMatcher = {\n  claimType?: string | null\n  reasonCode?: string | null\n  isActive: boolean\n}\n\nconst MAX_TREE_DEPTH = 50\n\nfunction isRecord(value: unknown): value is Record<string, unknown> {\n  return value !== null && typeof value === 'object' && !Array.isArray(value)\n}\n\nfunction requiredText(value: unknown): string | null {\n  if (typeof value !== 'string') return null\n  const trimmed = value.trim()\n  return trimmed.length ? trimmed : null\n}\n\nfunction optionalText(value: unknown): string | undefined {\n  if (value === undefined || value === null) return undefined\n  return requiredText(value) ?? undefined\n}\n\nfunction parseOption(raw: unknown, depth: number, seen: WeakSet<object>): TroubleshootingOption | null {\n  if (!isRecord(raw)) return null\n  const label = requiredText(raw.label)\n  if (!label) return null\n\n  const next = raw.next === undefined || raw.next === null\n    ? undefined\n    : parseNode(raw.next, depth + 1, seen) ?? null\n  if (next === null) return null\n\n  const resolution = optionalText(raw.resolution)\n  const reasonCode = optionalText(raw.reasonCode)\n  if (!next && resolution === undefined && reasonCode === undefined) return null\n\n  return {\n    label,\n    ...(next ? { next } : {}),\n    ...(resolution !== undefined ? { resolution } : {}),\n    ...(reasonCode !== undefined ? { reasonCode } : {}),\n  }\n}\n\nfunction parseNode(raw: unknown, depth: number, seen: WeakSet<object>): TroubleshootingNode | null {\n  if (depth > MAX_TREE_DEPTH || !isRecord(raw)) return null\n  if (seen.has(raw)) return null\n\n  seen.add(raw)\n  const prompt = requiredText(raw.prompt)\n  const optionsRaw = raw.options\n  if (!prompt || !Array.isArray(optionsRaw)) {\n    seen.delete(raw)\n    return null\n  }\n\n  const options: TroubleshootingOption[] = []\n  for (const optionRaw of optionsRaw) {\n    const option = parseOption(optionRaw, depth, seen)\n    if (!option) {\n      seen.delete(raw)\n      return null\n    }\n    options.push(option)\n  }\n\n  seen.delete(raw)\n  return { prompt, options }\n}\n\nexport function parseGuideSteps(raw: unknown): TroubleshootingNode | null {\n  return parseNode(raw, 0, new WeakSet<object>())\n}\n\nexport function walkGuide(\n  root: TroubleshootingNode | null,\n  path: number[],\n): { node: TroubleshootingNode | null; terminal: { resolution?: string; reasonCode?: string } | null } {\n  if (!root) return { node: null, terminal: null }\n\n  let node: TroubleshootingNode | null = root\n  for (let index = 0; index < path.length; index += 1) {\n    const optionIndex = path[index]\n    if (!node || !Number.isInteger(optionIndex) || optionIndex < 0 || optionIndex >= node.options.length) {\n      return { node: null, terminal: null }\n    }\n\n    const option: TroubleshootingOption = node.options[optionIndex]\n    if (option.next) {\n      node = option.next\n      continue\n    }\n\n    if (option.resolution !== undefined || option.reasonCode !== undefined) {\n      if (index !== path.length - 1) return { node: null, terminal: null }\n      return {\n        node: null,\n        terminal: {\n          ...(option.resolution !== undefined ? { resolution: option.resolution } : {}),\n          ...(option.reasonCode !== undefined ? { reasonCode: option.reasonCode } : {}),\n        },\n      }\n    }\n\n    return { node: null, terminal: null }\n  }\n\n  return { node, terminal: null }\n}\n\nexport function guideMatches(\n  guide: TroubleshootingGuideMatcher,\n  claimType?: string | null,\n  reasonCode?: string | null,\n): boolean {\n  if (!guide.isActive) return false\n  if (guide.claimType !== null && guide.claimType !== undefined && guide.claimType !== claimType) return false\n  if (guide.reasonCode !== null && guide.reasonCode !== undefined && guide.reasonCode !== reasonCode) return false\n  return true\n}\n\nexport function guideMatchSpecificity(guide: Pick<TroubleshootingGuideMatcher, 'claimType' | 'reasonCode'>): number {\n  return (guide.claimType ? 1 : 0) + (guide.reasonCode ? 1 : 0)\n}\n\nexport function selectBestGuide<TGuide extends TroubleshootingGuideMatcher>(\n  guides: readonly TGuide[],\n  claimType?: string | null,\n  reasonCode?: string | null,\n): TGuide | null {\n  let best: TGuide | null = null\n  let bestScore = -1\n\n  for (const guide of guides) {\n    if (!guideMatches(guide, claimType, reasonCode)) continue\n    const score = guideMatchSpecificity(guide)\n    if (score > bestScore) {\n      best = guide\n      bestScore = score\n    }\n  }\n\n  return best\n}\n"],
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+  "names": []
+}

package/dist/modules/warranty_claims/lib/tryResolve.js

@@ -0,0 +1,11 @@
+function tryResolve(resolver, name) {
+  try {
+    return resolver.resolve(name);
+  } catch {
+    return void 0;
+  }
+}
+export {
+  tryResolve
+};
+//# sourceMappingURL=tryResolve.js.map

package/dist/modules/warranty_claims/lib/tryResolve.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/tryResolve.ts"],
+  "sourcesContent": ["export function tryResolve<T>(resolver: { resolve: <R = unknown>(name: string) => R }, name: string): T | undefined {\n  try {\n    return resolver.resolve<T>(name)\n  } catch {\n    return undefined\n  }\n}\n"],
+  "mappings": "AAAO,SAAS,WAAc,UAAyD,MAA6B;AAClH,MAAI;AACF,WAAO,SAAS,QAAW,IAAI;AAAA,EACjC,QAAQ;AACN,WAAO;AAAA,EACT;AACF;",
+  "names": []
+}

package/dist/modules/warranty_claims/lib/vendorPolicyRecovery.js

@@ -0,0 +1,101 @@
+import { computeHeaderRollups } from "./stateMachine.js";
+function normalizeText(value) {
+  const normalized = value?.trim();
+  return normalized ? normalized : null;
+}
+function normalizeVendorKey(value) {
+  return normalizeText(value)?.toLocaleLowerCase() ?? null;
+}
+function normalizeReasonCodes(codes) {
+  if (!Array.isArray(codes)) return [];
+  const result = [];
+  for (const code of codes) {
+    const normalized = normalizeText(code);
+    if (normalized && !result.includes(normalized)) result.push(normalized);
+  }
+  return result;
+}
+function reasonMatchesPolicy(policy, reasonCode) {
+  const claimableReasonCodes = normalizeReasonCodes(policy.claimableReasonCodes);
+  if (!claimableReasonCodes.length) return true;
+  if (!reasonCode) return false;
+  return claimableReasonCodes.includes(reasonCode);
+}
+function reasonMatchRank(policy, reasonCode) {
+  const claimableReasonCodes = normalizeReasonCodes(policy.claimableReasonCodes);
+  if (reasonCode && claimableReasonCodes.includes(reasonCode)) return 0;
+  return claimableReasonCodes.length ? 2 : 1;
+}
+function parseRecoveryRatePct(value) {
+  if (typeof value === "number") return Number.isFinite(value) ? value : null;
+  if (typeof value !== "string") return null;
+  const parsed = Number(value);
+  return Number.isFinite(parsed) ? parsed : null;
+}
+function formatMoney(value) {
+  if (!Number.isFinite(value)) return "0.00";
+  return (Math.round(value * 100) / 100).toFixed(2);
+}
+function estimateRecovery(line, policy) {
+  const rate = parseRecoveryRatePct(policy.recoveryRatePct);
+  if (rate === null) return null;
+  const approvedAmount = computeHeaderRollups([line]).totalApprovedAmount;
+  return formatMoney(approvedAmount * (rate / 100));
+}
+function selectMatchingPolicy(line, policies, reasonCode, autoOnly, claimVendorName) {
+  const vendorKey = normalizeVendorKey(line.vendorName) ?? normalizeVendorKey(claimVendorName);
+  if (!vendorKey) return null;
+  const candidates = policies.filter((policy) => policy.isActive !== false).filter((policy) => !autoOnly || policy.autoGenerateRecovery === true).filter((policy) => normalizeVendorKey(policy.vendorName) === vendorKey).filter((policy) => reasonMatchesPolicy(policy, reasonCode)).sort((left, right) => reasonMatchRank(left, reasonCode) - reasonMatchRank(right, reasonCode));
+  return candidates[0] ?? null;
+}
+function isWarrantyClaimResolvedForVendorRecovery(claim) {
+  return claim.claimType === "warranty" && (claim.status === "resolved" || claim.status === "closed");
+}
+function findVendorRecoveryMatches(input) {
+  if (input.requireWarrantyResolved === true && !isWarrantyClaimResolvedForVendorRecovery(input.claim)) {
+    return [];
+  }
+  const reasonCode = normalizeText(input.claim.reasonCode);
+  const claimVendorName = normalizeText(input.claim.vendorName);
+  const matches = [];
+  for (const line of input.lines) {
+    if (line.lineStatus !== "resolved") continue;
+    if (normalizeText(line.vendorClaimLineId)) continue;
+    const policy = selectMatchingPolicy(line, input.policies, reasonCode, input.autoOnly === true, claimVendorName);
+    if (!policy) continue;
+    matches.push({
+      line,
+      policy,
+      estimatedRecovery: estimateRecovery(line, policy),
+      causalFault: normalizeText(line.faultCode) ?? reasonCode
+    });
+  }
+  return matches;
+}
+function buildVendorRecoveryCommandRequests(claimId, matches) {
+  const grouped = /* @__PURE__ */ new Map();
+  for (const match of matches) {
+    const vendorName = normalizeText(match.policy.vendorName) ?? normalizeText(match.line.vendorName);
+    if (!vendorName) continue;
+    const vendorRef = normalizeText(match.policy.vendorRef);
+    const key = `${match.policy.id}:${vendorName}:${vendorRef ?? ""}`;
+    const existing = grouped.get(key);
+    if (existing) {
+      existing.lineIds.push(match.line.id);
+      continue;
+    }
+    grouped.set(key, {
+      claimId,
+      vendorName,
+      vendorRef,
+      lineIds: [match.line.id]
+    });
+  }
+  return Array.from(grouped.values());
+}
+export {
+  buildVendorRecoveryCommandRequests,
+  findVendorRecoveryMatches,
+  isWarrantyClaimResolvedForVendorRecovery
+};
+//# sourceMappingURL=vendorPolicyRecovery.js.map

package/dist/modules/warranty_claims/lib/vendorPolicyRecovery.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/vendorPolicyRecovery.ts"],
+  "sourcesContent": ["import { computeHeaderRollups } from './stateMachine'\nimport type { WarrantyClaimLineStatus } from '../data/validators'\n\ntype AmountValue = number | string | null | undefined\n\nexport type VendorRecoveryClaimInput = {\n  id: string\n  claimType?: string | null\n  status?: string | null\n  reasonCode?: string | null\n  vendorName?: string | null\n}\n\nexport type VendorRecoveryLineInput = {\n  id: string\n  lineNo?: number\n  productName?: string | null\n  sku?: string | null\n  vendorName?: string | null\n  lineStatus?: WarrantyClaimLineStatus | null\n  vendorClaimLineId?: string | null\n  faultCode?: string | null\n  creditAmount?: AmountValue\n  credit_amount?: AmountValue\n  restockingFee?: AmountValue\n  restocking_fee?: AmountValue\n  coreCreditAmount?: AmountValue\n  core_credit_amount?: AmountValue\n}\n\nexport type VendorPolicyRecoveryInput = {\n  id: string\n  vendorName: string\n  vendorRef?: string | null\n  claimableReasonCodes?: readonly string[] | null\n  recoveryRatePct?: number | string | null\n  autoGenerateRecovery?: boolean | null\n  isActive?: boolean | null\n}\n\nexport type VendorRecoveryMatch = {\n  line: VendorRecoveryLineInput\n  policy: VendorPolicyRecoveryInput\n  estimatedRecovery: string | null\n  causalFault: string | null\n}\n\nexport type VendorRecoveryCommandRequest = {\n  claimId: string\n  vendorName: string\n  vendorRef: string | null\n  lineIds: string[]\n}\n\nfunction normalizeText(value: string | null | undefined): string | null {\n  const normalized = value?.trim()\n  return normalized ? normalized : null\n}\n\nfunction normalizeVendorKey(value: string | null | undefined): string | null {\n  return normalizeText(value)?.toLocaleLowerCase() ?? null\n}\n\nfunction normalizeReasonCodes(codes: readonly string[] | null | undefined): string[] {\n  if (!Array.isArray(codes)) return []\n  const result: string[] = []\n  for (const code of codes) {\n    const normalized = normalizeText(code)\n    if (normalized && !result.includes(normalized)) result.push(normalized)\n  }\n  return result\n}\n\nfunction reasonMatchesPolicy(policy: VendorPolicyRecoveryInput, reasonCode: string | null): boolean {\n  const claimableReasonCodes = normalizeReasonCodes(policy.claimableReasonCodes)\n  if (!claimableReasonCodes.length) return true\n  if (!reasonCode) return false\n  return claimableReasonCodes.includes(reasonCode)\n}\n\nfunction reasonMatchRank(policy: VendorPolicyRecoveryInput, reasonCode: string | null): number {\n  const claimableReasonCodes = normalizeReasonCodes(policy.claimableReasonCodes)\n  if (reasonCode && claimableReasonCodes.includes(reasonCode)) return 0\n  return claimableReasonCodes.length ? 2 : 1\n}\n\nfunction parseRecoveryRatePct(value: number | string | null | undefined): number | null {\n  if (typeof value === 'number') return Number.isFinite(value) ? value : null\n  if (typeof value !== 'string') return null\n  const parsed = Number(value)\n  return Number.isFinite(parsed) ? parsed : null\n}\n\nfunction formatMoney(value: number): string {\n  if (!Number.isFinite(value)) return '0.00'\n  return (Math.round(value * 100) / 100).toFixed(2)\n}\n\nfunction estimateRecovery(line: VendorRecoveryLineInput, policy: VendorPolicyRecoveryInput): string | null {\n  const rate = parseRecoveryRatePct(policy.recoveryRatePct)\n  if (rate === null) return null\n  const approvedAmount = computeHeaderRollups([line]).totalApprovedAmount\n  return formatMoney(approvedAmount * (rate / 100))\n}\n\nfunction selectMatchingPolicy(\n  line: VendorRecoveryLineInput,\n  policies: readonly VendorPolicyRecoveryInput[],\n  reasonCode: string | null,\n  autoOnly: boolean,\n  claimVendorName: string | null,\n): VendorPolicyRecoveryInput | null {\n  // Fall back to the claim-level vendor name: the standard line editors do not expose a\n  // per-line vendor field, so without this fallback automatic matching was unreachable from\n  // normal intake (VENDOR-05).\n  const vendorKey = normalizeVendorKey(line.vendorName) ?? normalizeVendorKey(claimVendorName)\n  if (!vendorKey) return null\n  const candidates = policies\n    .filter((policy) => policy.isActive !== false)\n    .filter((policy) => !autoOnly || policy.autoGenerateRecovery === true)\n    .filter((policy) => normalizeVendorKey(policy.vendorName) === vendorKey)\n    .filter((policy) => reasonMatchesPolicy(policy, reasonCode))\n    .sort((left, right) => reasonMatchRank(left, reasonCode) - reasonMatchRank(right, reasonCode))\n  return candidates[0] ?? null\n}\n\nexport function isWarrantyClaimResolvedForVendorRecovery(claim: VendorRecoveryClaimInput): boolean {\n  return claim.claimType === 'warranty' && (claim.status === 'resolved' || claim.status === 'closed')\n}\n\nexport function findVendorRecoveryMatches(input: {\n  claim: VendorRecoveryClaimInput\n  lines: readonly VendorRecoveryLineInput[]\n  policies: readonly VendorPolicyRecoveryInput[]\n  autoOnly?: boolean\n  requireWarrantyResolved?: boolean\n}): VendorRecoveryMatch[] {\n  if (input.requireWarrantyResolved === true && !isWarrantyClaimResolvedForVendorRecovery(input.claim)) {\n    return []\n  }\n  const reasonCode = normalizeText(input.claim.reasonCode)\n  const claimVendorName = normalizeText(input.claim.vendorName)\n  const matches: VendorRecoveryMatch[] = []\n  for (const line of input.lines) {\n    if (line.lineStatus !== 'resolved') continue\n    if (normalizeText(line.vendorClaimLineId)) continue\n    const policy = selectMatchingPolicy(line, input.policies, reasonCode, input.autoOnly === true, claimVendorName)\n    if (!policy) continue\n    matches.push({\n      line,\n      policy,\n      estimatedRecovery: estimateRecovery(line, policy),\n      causalFault: normalizeText(line.faultCode) ?? reasonCode,\n    })\n  }\n  return matches\n}\n\nexport function buildVendorRecoveryCommandRequests(\n  claimId: string,\n  matches: readonly VendorRecoveryMatch[],\n): VendorRecoveryCommandRequest[] {\n  const grouped = new Map<string, VendorRecoveryCommandRequest>()\n  for (const match of matches) {\n    const vendorName = normalizeText(match.policy.vendorName) ?? normalizeText(match.line.vendorName)\n    if (!vendorName) continue\n    const vendorRef = normalizeText(match.policy.vendorRef)\n    const key = `${match.policy.id}:${vendorName}:${vendorRef ?? ''}`\n    const existing = grouped.get(key)\n    if (existing) {\n      existing.lineIds.push(match.line.id)\n      continue\n    }\n    grouped.set(key, {\n      claimId,\n      vendorName,\n      vendorRef,\n      lineIds: [match.line.id],\n    })\n  }\n  return Array.from(grouped.values())\n}\n"],
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+  "names": []
+}

package/dist/modules/warranty_claims/lib/warrantyPreview.js

@@ -0,0 +1,18 @@
+function addWarrantyMonths(date, months) {
+  const target = new Date(Date.UTC(date.getUTCFullYear(), date.getUTCMonth() + months, 1));
+  const lastDay = new Date(Date.UTC(target.getUTCFullYear(), target.getUTCMonth() + 1, 0)).getUTCDate();
+  const copy = new Date(date.getTime());
+  copy.setUTCDate(1);
+  copy.setUTCFullYear(target.getUTCFullYear(), target.getUTCMonth(), Math.min(date.getUTCDate(), lastDay));
+  return copy;
+}
+function computeWarrantyEntitlementPreview(purchaseDate, warrantyMonths, at = /* @__PURE__ */ new Date()) {
+  if (!purchaseDate || Number.isNaN(purchaseDate.getTime())) return "unknown";
+  if (warrantyMonths === null || !Number.isFinite(warrantyMonths)) return "unknown";
+  return addWarrantyMonths(purchaseDate, warrantyMonths).getTime() >= at.getTime() ? "in_warranty" : "out_of_warranty";
+}
+export {
+  addWarrantyMonths,
+  computeWarrantyEntitlementPreview
+};
+//# sourceMappingURL=warrantyPreview.js.map

package/dist/modules/warranty_claims/lib/warrantyPreview.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/warrantyPreview.ts"],
+  "sourcesContent": ["export type WarrantyEntitlementPreview = 'in_warranty' | 'out_of_warranty' | 'unknown'\n\nexport function addWarrantyMonths(date: Date, months: number): Date {\n  const target = new Date(Date.UTC(date.getUTCFullYear(), date.getUTCMonth() + months, 1))\n  const lastDay = new Date(Date.UTC(target.getUTCFullYear(), target.getUTCMonth() + 1, 0)).getUTCDate()\n  const copy = new Date(date.getTime())\n  copy.setUTCDate(1)\n  copy.setUTCFullYear(target.getUTCFullYear(), target.getUTCMonth(), Math.min(date.getUTCDate(), lastDay))\n  return copy\n}\n\nexport function computeWarrantyEntitlementPreview(\n  purchaseDate: Date | null,\n  warrantyMonths: number | null,\n  at: Date = new Date(),\n): WarrantyEntitlementPreview {\n  if (!purchaseDate || Number.isNaN(purchaseDate.getTime())) return 'unknown'\n  if (warrantyMonths === null || !Number.isFinite(warrantyMonths)) return 'unknown'\n  return addWarrantyMonths(purchaseDate, warrantyMonths).getTime() >= at.getTime() ? 'in_warranty' : 'out_of_warranty'\n}\n"],
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+  "names": []
+}

package/dist/modules/warranty_claims/migrations/Migration20260703191537_warranty_claims.js

@@ -0,0 +1,32 @@
+import { Migration } from "@mikro-orm/migrations";
+class Migration20260703191537_warranty_claims extends Migration {
+  up() {
+    this.addSql(`create table "warranty_claims" ("id" uuid not null default gen_random_uuid(), "organization_id" uuid not null, "tenant_id" uuid not null, "claim_number" text not null, "claim_type" text not null, "status" text not null default 'draft', "channel" text not null default 'staff', "priority" text not null default 'normal', "customer_id" uuid null, "customer_name" text null, "vendor_name" text null, "vendor_ref" text null, "order_id" uuid null, "sales_return_id" uuid null, "replacement_order_id" uuid null, "source_claim_id" uuid null, "advance_replacement" boolean not null default false, "advance_shipped_at" timestamptz null, "reason_code" text null, "rejection_reason_code" text null, "resolution_summary" text null, "notes" text null, "currency_code" text null, "total_claimed_amount" numeric(18,4) null, "total_approved_amount" numeric(18,4) null, "total_recovered_amount" numeric(18,4) null, "sla_due_at" timestamptz null, "submitted_at" timestamptz null, "resolved_at" timestamptz null, "closed_at" timestamptz null, "assignee_user_id" uuid null, "created_at" timestamptz not null, "updated_at" timestamptz not null, "deleted_at" timestamptz null, primary key ("id"));`);
+    this.addSql(`create index "warranty_claims_status_idx" on "warranty_claims" ("organization_id", "tenant_id", "status");`);
+    this.addSql(`create index "warranty_claims_order_idx" on "warranty_claims" ("order_id", "organization_id", "tenant_id");`);
+    this.addSql(`create index "warranty_claims_customer_idx" on "warranty_claims" ("customer_id", "organization_id", "tenant_id");`);
+    this.addSql(`alter table "warranty_claims" add constraint "warranty_claims_number_unique" unique ("tenant_id", "organization_id", "claim_number");`);
+    this.addSql(`create table "warranty_claim_events" ("id" uuid not null default gen_random_uuid(), "claim_id" uuid not null, "organization_id" uuid not null, "tenant_id" uuid not null, "kind" text not null, "visibility" text not null default 'internal', "body" text null, "payload" jsonb null, "actor_user_id" uuid null, "actor_customer_id" uuid null, "created_at" timestamptz not null, primary key ("id"));`);
+    this.addSql(`create index "warranty_claim_events_claim_created_idx" on "warranty_claim_events" ("claim_id", "created_at");`);
+    this.addSql(`create table "warranty_claim_lines" ("id" uuid not null default gen_random_uuid(), "claim_id" uuid not null, "organization_id" uuid not null, "tenant_id" uuid not null, "line_no" int not null, "product_id" uuid null, "variant_id" uuid null, "sku" text null, "product_name" text null, "order_line_id" uuid null, "serial_number" text null, "lot_number" text null, "purchase_date" timestamptz null, "warranty_months" int null, "warranty_expires_at" timestamptz null, "warranty_status" text not null default 'unknown', "fault_code" text null, "fault_description" text null, "qty_claimed" numeric(18,4) not null default '1', "qty_approved" numeric(18,4) null, "qty_received" numeric(18,4) null, "condition_on_receipt" text null, "inspection_notes" text null, "disposition" text null, "line_status" text not null default 'pending', "credit_amount" numeric(18,4) null, "restocking_fee" numeric(18,4) null, "core_charge_amount" numeric(18,4) null, "core_credit_amount" numeric(18,4) null, "vendor_claim_line_id" uuid null, "created_at" timestamptz not null, "updated_at" timestamptz not null, "deleted_at" timestamptz null, primary key ("id"));`);
+    this.addSql(`create index "warranty_claim_lines_product_idx" on "warranty_claim_lines" ("product_id", "organization_id", "tenant_id");`);
+    this.addSql(`create index "warranty_claim_lines_order_line_idx" on "warranty_claim_lines" ("order_line_id", "organization_id", "tenant_id");`);
+    this.addSql(`create index "warranty_claim_lines_claim_idx" on "warranty_claim_lines" ("claim_id", "organization_id", "tenant_id");`);
+    this.addSql(`create table "warranty_claim_sequences" ("id" uuid not null default gen_random_uuid(), "organization_id" uuid not null, "tenant_id" uuid not null, "claim_type" text not null, "next_number" int not null default 1, "created_at" timestamptz not null, "updated_at" timestamptz not null, primary key ("id"));`);
+    this.addSql(`alter table "warranty_claim_sequences" add constraint "warranty_claim_sequences_type_unique" unique ("tenant_id", "organization_id", "claim_type");`);
+    this.addSql(`alter table "warranty_claim_events" add constraint "warranty_claim_events_claim_id_foreign" foreign key ("claim_id") references "warranty_claims" ("id");`);
+    this.addSql(`alter table "warranty_claim_lines" add constraint "warranty_claim_lines_claim_id_foreign" foreign key ("claim_id") references "warranty_claims" ("id");`);
+  }
+  down() {
+    this.addSql(`alter table "warranty_claim_events" drop constraint if exists "warranty_claim_events_claim_id_foreign";`);
+    this.addSql(`alter table "warranty_claim_lines" drop constraint if exists "warranty_claim_lines_claim_id_foreign";`);
+    this.addSql(`drop table if exists "warranty_claim_sequences" cascade;`);
+    this.addSql(`drop table if exists "warranty_claim_lines" cascade;`);
+    this.addSql(`drop table if exists "warranty_claim_events" cascade;`);
+    this.addSql(`drop table if exists "warranty_claims" cascade;`);
+  }
+}
+export {
+  Migration20260703191537_warranty_claims
+};
+//# sourceMappingURL=Migration20260703191537_warranty_claims.js.map