@open-mercato/core 0.6.8-develop.6998.1.d2bc46c56c → 0.6.8-develop.7001.1.03608ab252

package/dist/modules/warranty_claims/lib/businessHoursForm.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/businessHoursForm.ts"],
+  "sourcesContent": ["import type { BusinessWeekday } from './businessHours'\n\nexport type BusinessHoursIntervalRow = {\n  key: string\n  start: string\n  end: string\n}\n\nexport type BusinessHoursDayRow = {\n  weekday: BusinessWeekday\n  enabled: boolean\n  intervals: BusinessHoursIntervalRow[]\n}\n\nexport type BusinessHoursHolidayRow = {\n  key: string\n  date: string\n}\n\nexport type BusinessHoursFormValue = {\n  timezone: string\n  days: BusinessHoursDayRow[]\n  holidays: BusinessHoursHolidayRow[]\n  extras: Record<string, unknown>\n  raw: string\n  rawDirty: boolean\n}\n\nexport type BusinessHoursValidationMessages = {\n  error: {\n    window: string\n    holiday: string\n  }\n}\n\nexport type BusinessHoursValidation =\n  | { ok: true; value: Record<string, unknown> | null }\n  | { ok: false; reason: 'json' }\n  | { ok: false; reason: 'rows'; rowErrors: Record<string, string> }\n\nconst BUSINESS_HOURS_WEEKDAYS: readonly BusinessWeekday[] = ['mon', 'tue', 'wed', 'thu', 'fri', 'sat', 'sun']\nconst BUSINESS_HOURS_DAY_MINUTES = 24 * 60\nconst BUSINESS_HOURS_DEFAULT_START = '09:00'\nconst BUSINESS_HOURS_DEFAULT_END = '17:00'\nconst BUSINESS_HOURS_HOLIDAY_PATTERN = /^\\d{4}-\\d{2}-\\d{2}$/\n\nfunction isRecord(value: unknown): value is Record<string, unknown> {\n  return value !== null && typeof value === 'object' && !Array.isArray(value)\n}\n\nexport function stringifyJsonValue(value: Record<string, unknown> | unknown[] | null): string {\n  if (value === null) return ''\n  const serialized = JSON.stringify(value, null, 2)\n  return typeof serialized === 'string' ? serialized : ''\n}\n\nlet businessHoursRowSeq = 0\n\nexport function nextBusinessHoursRowKey(): string {\n  businessHoursRowSeq += 1\n  return `business-hours-${businessHoursRowSeq}`\n}\n\nexport function businessHoursTimeToMinutes(value: string): number | null {\n  const match = /^(\\d{1,2}):(\\d{2})(?::(\\d{2}))?$/.exec(value.trim())\n  if (!match) return null\n  const hour = Number(match[1])\n  const minute = Number(match[2])\n  const second = match[3] ? Number(match[3]) : 0\n  if (minute > 59 || second !== 0) return null\n  if (hour === 24 && minute === 0) return BUSINESS_HOURS_DAY_MINUTES\n  if (hour > 23) return null\n  return hour * 60 + minute\n}\n\nexport function formatBusinessHoursTime(minutes: number): string {\n  if (minutes === BUSINESS_HOURS_DAY_MINUTES) return '24:00'\n  const hour = Math.floor(minutes / 60)\n  const minute = minutes % 60\n  return `${String(hour).padStart(2, '0')}:${String(minute).padStart(2, '0')}`\n}\n\nexport function businessHoursEndTimeToMinutes(value: string): number | null {\n  const minutes = businessHoursTimeToMinutes(value)\n  if (minutes === 0) return BUSINESS_HOURS_DAY_MINUTES\n  return minutes\n}\n\nexport function formatBusinessHoursEndTimeForInput(minutes: number): string {\n  if (minutes === BUSINESS_HOURS_DAY_MINUTES) return '00:00'\n  return formatBusinessHoursTime(minutes)\n}\n\nexport function normalizeBusinessHoursEndTime(value: string): string {\n  return businessHoursEndTimeToMinutes(value) === BUSINESS_HOURS_DAY_MINUTES ? 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+}

package/dist/modules/warranty_claims/lib/claimTypeConfig.js

@@ -0,0 +1,39 @@
+import { CrudHttpError } from "@open-mercato/shared/lib/crud/errors";
+const CLAIM_TYPE_UI_CONFIG = {
+  warranty: {
+    lineHeaderKey: "warranty_claims.form.lineHeader.warranty",
+    allowedDispositions: ["repair", "replace", "credit", "refund", "return_to_vendor", "scrap", "field_destroy", "restock", "deny"]
+  },
+  return: {
+    lineHeaderKey: "warranty_claims.form.lineHeader.return",
+    allowedDispositions: ["restock", "refund", "replace", "credit", "deny"]
+  },
+  core_return: {
+    lineHeaderKey: "warranty_claims.form.lineHeader.core_return",
+    allowedDispositions: ["credit", "refund", "restock", "return_to_vendor", "scrap", "deny"]
+  },
+  vendor_recovery: {
+    lineHeaderKey: "warranty_claims.form.lineHeader.vendor_recovery",
+    allowedDispositions: ["return_to_vendor", "credit", "replace", "deny"]
+  }
+};
+function resolveClaimTypeUiConfig(claimType) {
+  return CLAIM_TYPE_UI_CONFIG[claimType ?? "warranty"] ?? CLAIM_TYPE_UI_CONFIG.warranty;
+}
+const FINANCIAL_ADJUSTMENT_CLAIM_TYPES = /* @__PURE__ */ new Set(["return", "core_return"]);
+function claimTypeAllowsLineFinancialAdjustments(claimType) {
+  return FINANCIAL_ADJUSTMENT_CLAIM_TYPES.has(claimType ?? "warranty");
+}
+function assertDispositionAllowedForType(claimType, disposition) {
+  if (!disposition) return;
+  if (!resolveClaimTypeUiConfig(claimType).allowedDispositions.includes(disposition)) {
+    throw new CrudHttpError(400, { error: "warranty_claims.errors.dispositionTypeConflict" });
+  }
+}
+export {
+  CLAIM_TYPE_UI_CONFIG,
+  assertDispositionAllowedForType,
+  claimTypeAllowsLineFinancialAdjustments,
+  resolveClaimTypeUiConfig
+};
+//# sourceMappingURL=claimTypeConfig.js.map

package/dist/modules/warranty_claims/lib/claimTypeConfig.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/claimTypeConfig.ts"],
+  "sourcesContent": ["import { CrudHttpError } from '@open-mercato/shared/lib/crud/errors'\nimport type { WarrantyClaimType } from '../data/validators'\n\nexport type ClaimTypeUiConfig = {\n  lineHeaderKey: string\n  allowedDispositions: string[]\n}\n\nexport const CLAIM_TYPE_UI_CONFIG: Record<WarrantyClaimType, ClaimTypeUiConfig> = {\n  warranty: {\n    lineHeaderKey: 'warranty_claims.form.lineHeader.warranty',\n    allowedDispositions: ['repair', 'replace', 'credit', 'refund', 'return_to_vendor', 'scrap', 'field_destroy', 'restock', 'deny'],\n  },\n  return: {\n    lineHeaderKey: 'warranty_claims.form.lineHeader.return',\n    allowedDispositions: ['restock', 'refund', 'replace', 'credit', 'deny'],\n  },\n  core_return: {\n    lineHeaderKey: 'warranty_claims.form.lineHeader.core_return',\n    allowedDispositions: ['credit', 'refund', 'restock', 'return_to_vendor', 'scrap', 'deny'],\n  },\n  vendor_recovery: {\n    lineHeaderKey: 'warranty_claims.form.lineHeader.vendor_recovery',\n    allowedDispositions: ['return_to_vendor', 'credit', 'replace', 'deny'],\n  },\n}\n\nexport function resolveClaimTypeUiConfig(claimType: string | null | undefined): ClaimTypeUiConfig {\n  return (CLAIM_TYPE_UI_CONFIG as Record<string, ClaimTypeUiConfig>)[claimType ?? 'warranty'] ?? CLAIM_TYPE_UI_CONFIG.warranty\n}\n\n// Restocking fees and core charge/credit only apply to return and core-return claims. Warranty\n// and vendor-recovery claims settle on the credit amount alone, so these adjustment fields must\n// neither be edited nor rolled into the header totals for those types (LINE-05).\nconst FINANCIAL_ADJUSTMENT_CLAIM_TYPES = new Set<WarrantyClaimType>(['return', 'core_return'])\n\nexport function claimTypeAllowsLineFinancialAdjustments(claimType: string | null | undefined): boolean {\n  return FINANCIAL_ADJUSTMENT_CLAIM_TYPES.has((claimType ?? 'warranty') as WarrantyClaimType)\n}\n\nexport function assertDispositionAllowedForType(\n  claimType: string | null | undefined,\n  disposition: string | null | undefined,\n): void {\n  if (!disposition) return\n  if (!resolveClaimTypeUiConfig(claimType).allowedDispositions.includes(disposition)) {\n    throw new CrudHttpError(400, { error: 'warranty_claims.errors.dispositionTypeConflict' })\n  }\n}\n"],
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+}

package/dist/modules/warranty_claims/lib/decryptionSafety.js

@@ -0,0 +1,17 @@
+const BASE64_PART = /^[A-Za-z0-9+/]+={0,2}$/;
+function isPotentialEncryptedPayload(value) {
+  if (typeof value !== "string") return false;
+  const parts = value.split(":");
+  if (parts.length !== 4 || parts[3] !== "v1") return false;
+  const [iv, ciphertext, tag] = parts;
+  return iv.length === 16 && ciphertext.length > 0 && tag.length === 24 && BASE64_PART.test(iv) && BASE64_PART.test(ciphertext) && BASE64_PART.test(tag);
+}
+function readSafeDecryptedString(value) {
+  if (typeof value !== "string" || !value.trim().length || isPotentialEncryptedPayload(value)) return null;
+  return value.trim();
+}
+export {
+  isPotentialEncryptedPayload,
+  readSafeDecryptedString
+};
+//# sourceMappingURL=decryptionSafety.js.map

package/dist/modules/warranty_claims/lib/decryptionSafety.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/decryptionSafety.ts"],
+  "sourcesContent": ["const BASE64_PART = /^[A-Za-z0-9+/]+={0,2}$/\n\nexport function isPotentialEncryptedPayload(value: unknown): boolean {\n  if (typeof value !== 'string') return false\n  const parts = value.split(':')\n  if (parts.length !== 4 || parts[3] !== 'v1') return false\n  const [iv, ciphertext, tag] = parts\n  return iv.length === 16\n    && ciphertext.length > 0\n    && tag.length === 24\n    && BASE64_PART.test(iv)\n    && BASE64_PART.test(ciphertext)\n    && BASE64_PART.test(tag)\n}\n\nexport function readSafeDecryptedString(value: unknown): string | null {\n  if (typeof value !== 'string' || !value.trim().length || isPotentialEncryptedPayload(value)) return null\n  return value.trim()\n}\n"],
+  "mappings": "AAAA,MAAM,cAAc;AAEb,SAAS,4BAA4B,OAAyB;AACnE,MAAI,OAAO,UAAU,SAAU,QAAO;AACtC,QAAM,QAAQ,MAAM,MAAM,GAAG;AAC7B,MAAI,MAAM,WAAW,KAAK,MAAM,CAAC,MAAM,KAAM,QAAO;AACpD,QAAM,CAAC,IAAI,YAAY,GAAG,IAAI;AAC9B,SAAO,GAAG,WAAW,MAChB,WAAW,SAAS,KACpB,IAAI,WAAW,MACf,YAAY,KAAK,EAAE,KACnB,YAAY,KAAK,UAAU,KAC3B,YAAY,KAAK,GAAG;AAC3B;AAEO,SAAS,wBAAwB,OAA+B;AACrE,MAAI,OAAO,UAAU,YAAY,CAAC,MAAM,KAAK,EAAE,UAAU,4BAA4B,KAAK,EAAG,QAAO;AACpG,SAAO,MAAM,KAAK;AACpB;",
+  "names": []
+}

package/dist/modules/warranty_claims/lib/deskFilters.js

@@ -0,0 +1,88 @@
+import { sql } from "kysely";
+import { mergeIdFilter } from "@open-mercato/shared/lib/crud/ids";
+const SLA_EXCLUDED_STATUSES = ["resolved", "closed", "rejected", "cancelled", "draft"];
+const SLA_AT_RISK_EXCLUDED_STATUSES = SLA_EXCLUDED_STATUSES;
+const SLA_AT_RISK_MATCH_LIMIT = 500;
+const SLA_AT_RISK_DEFAULT_THRESHOLD_PCT = 75;
+const ISO_DATE_PATTERN = /^\d{4}-\d{2}-\d{2}$/;
+const CLAIM_ID_NO_MATCH_FILTER = { $eq: "00000000-0000-0000-0000-000000000000" };
+function normalizeSlaAtRiskThresholdPct(value) {
+  const parsed = typeof value === "number" ? value : Number(value);
+  if (!Number.isFinite(parsed)) return SLA_AT_RISK_DEFAULT_THRESHOLD_PCT;
+  return Math.min(Math.max(parsed, 0), 100);
+}
+function applySlaAtRiskConditions(query, thresholdPct, now) {
+  const pct = normalizeSlaAtRiskThresholdPct(thresholdPct);
+  return query.where("sla_due_at", ">", now).where("sla_paused_at", "is", null).where("status", "not in", [...SLA_EXCLUDED_STATUSES]).where("submitted_at", "is not", null).where(sql`sla_due_at > submitted_at`).where(sql`extract(epoch from (${now}::timestamptz - submitted_at)) * 100 >= extract(epoch from (sla_due_at - submitted_at)) * ${pct}`);
+}
+async function findSlaAtRiskClaimIds(em, scope, thresholdPct, now = /* @__PURE__ */ new Date()) {
+  const db = em.getKysely();
+  let query = applySlaAtRiskConditions(
+    db.selectFrom("warranty_claims").select("id").where("tenant_id", "=", scope.tenantId).where("deleted_at", "is", null),
+    thresholdPct,
+    now
+  );
+  if (scope.selectedOrganizationId) {
+    query = query.where("organization_id", "=", scope.selectedOrganizationId);
+  } else if (scope.visibleOrganizationIds && scope.visibleOrganizationIds.length) {
+    query = query.where("organization_id", "in", scope.visibleOrganizationIds);
+  }
+  const rows = await query.limit(SLA_AT_RISK_MATCH_LIMIT).execute();
+  return rows.map((row) => row.id);
+}
+function narrowFiltersToClaimIds(filters, claimIds) {
+  if (!claimIds.length) {
+    filters.id = { ...CLAIM_ID_NO_MATCH_FILTER };
+    return;
+  }
+  const merged = mergeIdFilter(filters, claimIds);
+  const mergedId = merged.id;
+  const mergedIn = mergedId && typeof mergedId === "object" && !Array.isArray(mergedId) ? mergedId.$in : void 0;
+  if (Array.isArray(mergedIn) && mergedIn.length === 0) {
+    filters.id = { ...CLAIM_ID_NO_MATCH_FILTER };
+    return;
+  }
+  filters.id = mergedId ?? { $in: claimIds };
+}
+function buildAttentionFilter(atRiskClaimIds, now = /* @__PURE__ */ new Date()) {
+  const branches = [
+    { awaiting_staff_reply: { $eq: true } },
+    {
+      sla_due_at: { $lt: now },
+      sla_paused_at: { $exists: false },
+      submitted_at: { $exists: true },
+      status: { $nin: [...SLA_EXCLUDED_STATUSES] }
+    }
+  ];
+  if (atRiskClaimIds.length) branches.push({ id: { $in: atRiskClaimIds } });
+  return { $or: branches };
+}
+function parseIsoDateBoundary(value, boundary) {
+  if (!ISO_DATE_PATTERN.test(value)) return null;
+  const suffix = boundary === "start" ? "T00:00:00.000Z" : "T23:59:59.999Z";
+  const parsed = /* @__PURE__ */ new Date(`${value}${suffix}`);
+  if (Number.isNaN(parsed.getTime())) return null;
+  return parsed.toISOString().slice(0, 10) === value ? parsed : null;
+}
+function buildDateRangeFilter(from, to) {
+  const range = {};
+  const fromDate = from ? parseIsoDateBoundary(from, "start") : null;
+  const toDate = to ? parseIsoDateBoundary(to, "end") : null;
+  if (fromDate) range.$gte = fromDate;
+  if (toDate) range.$lte = toDate;
+  return Object.keys(range).length ? range : null;
+}
+export {
+  ISO_DATE_PATTERN,
+  SLA_AT_RISK_DEFAULT_THRESHOLD_PCT,
+  SLA_AT_RISK_EXCLUDED_STATUSES,
+  SLA_AT_RISK_MATCH_LIMIT,
+  SLA_EXCLUDED_STATUSES,
+  applySlaAtRiskConditions,
+  buildAttentionFilter,
+  buildDateRangeFilter,
+  findSlaAtRiskClaimIds,
+  narrowFiltersToClaimIds,
+  normalizeSlaAtRiskThresholdPct
+};
+//# sourceMappingURL=deskFilters.js.map

package/dist/modules/warranty_claims/lib/deskFilters.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/deskFilters.ts"],
+  "sourcesContent": ["import { sql, type SelectQueryBuilder } from 'kysely'\nimport type { EntityManager } from '@mikro-orm/postgresql'\nimport type { Where } from '@open-mercato/shared/lib/query/types'\nimport { mergeIdFilter } from '@open-mercato/shared/lib/crud/ids'\n\nexport const SLA_EXCLUDED_STATUSES = ['resolved', 'closed', 'rejected', 'cancelled', 'draft'] as const\nexport const SLA_AT_RISK_EXCLUDED_STATUSES = SLA_EXCLUDED_STATUSES\nexport const SLA_AT_RISK_MATCH_LIMIT = 500\nexport const SLA_AT_RISK_DEFAULT_THRESHOLD_PCT = 75\n\nexport const ISO_DATE_PATTERN = /^\\d{4}-\\d{2}-\\d{2}$/\n\nconst CLAIM_ID_NO_MATCH_FILTER = { $eq: '00000000-0000-0000-0000-000000000000' }\n\nexport type WarrantyClaimsSlaTable = {\n  id: string\n  tenant_id: string\n  organization_id: string\n  status: string\n  deleted_at: Date | null\n  sla_due_at: Date | null\n  sla_paused_at: Date | null\n  submitted_at: Date | null\n}\n\nexport type WarrantyClaimsSlaDb = {\n  warranty_claims: WarrantyClaimsSlaTable\n}\n\nexport type SlaAtRiskLookupScope = {\n  tenantId: string\n  selectedOrganizationId: string | null\n  visibleOrganizationIds: string[] | null\n}\n\nexport function normalizeSlaAtRiskThresholdPct(value: unknown): number {\n  const parsed = typeof value === 'number' ? value : Number(value)\n  if (!Number.isFinite(parsed)) return SLA_AT_RISK_DEFAULT_THRESHOLD_PCT\n  return Math.min(Math.max(parsed, 0), 100)\n}\n\nexport function applySlaAtRiskConditions<O>(\n  query: SelectQueryBuilder<WarrantyClaimsSlaDb, 'warranty_claims', O>,\n  thresholdPct: number,\n  now: Date,\n): SelectQueryBuilder<WarrantyClaimsSlaDb, 'warranty_claims', O> {\n  const pct = normalizeSlaAtRiskThresholdPct(thresholdPct)\n  return query\n    .where('sla_due_at', '>', now)\n    .where('sla_paused_at', 'is', null)\n    .where('status', 'not in', [...SLA_EXCLUDED_STATUSES])\n    .where('submitted_at', 'is not', null)\n    .where(sql<boolean>`sla_due_at > submitted_at`)\n    .where(sql<boolean>`extract(epoch from (${now}::timestamptz - submitted_at)) * 100 >= extract(epoch from (sla_due_at - submitted_at)) * ${pct}`)\n}\n\nexport async function findSlaAtRiskClaimIds(\n  em: EntityManager,\n  scope: SlaAtRiskLookupScope,\n  thresholdPct: number,\n  now: Date = new Date(),\n): Promise<string[]> {\n  const db = em.getKysely<WarrantyClaimsSlaDb>()\n  let query = applySlaAtRiskConditions(\n    db\n      .selectFrom('warranty_claims')\n      .select('id')\n      .where('tenant_id', '=', scope.tenantId)\n      .where('deleted_at', 'is', null),\n    thresholdPct,\n    now,\n  )\n  if (scope.selectedOrganizationId) {\n    query = query.where('organization_id', '=', scope.selectedOrganizationId)\n  } else if (scope.visibleOrganizationIds && scope.visibleOrganizationIds.length) {\n    query = query.where('organization_id', 'in', scope.visibleOrganizationIds)\n  }\n  const rows = await query.limit(SLA_AT_RISK_MATCH_LIMIT).execute()\n  return rows.map((row) => row.id)\n}\n\nexport function narrowFiltersToClaimIds(filters: Record<string, unknown>, claimIds: string[]): void {\n  if (!claimIds.length) {\n    filters.id = { ...CLAIM_ID_NO_MATCH_FILTER }\n    return\n  }\n  const merged = mergeIdFilter(filters as Where<Record<string, unknown>>, claimIds) as Record<string, unknown>\n  const mergedId = merged.id\n  const mergedIn = mergedId && typeof mergedId === 'object' && !Array.isArray(mergedId)\n    ? (mergedId as Record<string, unknown>).$in\n    : undefined\n  if (Array.isArray(mergedIn) && mergedIn.length === 0) {\n    filters.id = { ...CLAIM_ID_NO_MATCH_FILTER }\n    return\n  }\n  filters.id = mergedId ?? { $in: claimIds }\n}\n\nexport function buildAttentionFilter(atRiskClaimIds: string[], now: Date = new Date()): Record<string, unknown> {\n  const branches: Record<string, unknown>[] = [\n    { awaiting_staff_reply: { $eq: true } },\n    {\n      sla_due_at: { $lt: now },\n      sla_paused_at: { $exists: false },\n      submitted_at: { $exists: true },\n      status: { $nin: [...SLA_EXCLUDED_STATUSES] },\n    },\n  ]\n  if (atRiskClaimIds.length) branches.push({ id: { $in: atRiskClaimIds } })\n  return { $or: branches }\n}\n\nfunction parseIsoDateBoundary(value: string, boundary: 'start' | 'end'): Date | null {\n  if (!ISO_DATE_PATTERN.test(value)) return null\n  const suffix = boundary === 'start' ? 'T00:00:00.000Z' : 'T23:59:59.999Z'\n  const parsed = new Date(`${value}${suffix}`)\n  if (Number.isNaN(parsed.getTime())) return null\n  return parsed.toISOString().slice(0, 10) === value ? parsed : null\n}\n\nexport function buildDateRangeFilter(\n  from: string | undefined,\n  to: string | undefined,\n): Record<string, Date> | null {\n  const range: Record<string, Date> = {}\n  const fromDate = from ? parseIsoDateBoundary(from, 'start') : null\n  const toDate = to ? parseIsoDateBoundary(to, 'end') : null\n  if (fromDate) range.$gte = fromDate\n  if (toDate) range.$lte = toDate\n  return Object.keys(range).length ? range : null\n}\n"],
+  "mappings": "AAAA,SAAS,WAAoC;AAG7C,SAAS,qBAAqB;AAEvB,MAAM,wBAAwB,CAAC,YAAY,UAAU,YAAY,aAAa,OAAO;AACrF,MAAM,gCAAgC;AACtC,MAAM,0BAA0B;AAChC,MAAM,oCAAoC;AAE1C,MAAM,mBAAmB;AAEhC,MAAM,2BAA2B,EAAE,KAAK,uCAAuC;AAuBxE,SAAS,+BAA+B,OAAwB;AACrE,QAAM,SAAS,OAAO,UAAU,WAAW,QAAQ,OAAO,KAAK;AAC/D,MAAI,CAAC,OAAO,SAAS,MAAM,EAAG,QAAO;AACrC,SAAO,KAAK,IAAI,KAAK,IAAI,QAAQ,CAAC,GAAG,GAAG;AAC1C;AAEO,SAAS,yBACd,OACA,cACA,KAC+D;AAC/D,QAAM,MAAM,+BAA+B,YAAY;AACvD,SAAO,MACJ,MAAM,cAAc,KAAK,GAAG,EAC5B,MAAM,iBAAiB,MAAM,IAAI,EACjC,MAAM,UAAU,UAAU,CAAC,GAAG,qBAAqB,CAAC,EACpD,MAAM,gBAAgB,UAAU,IAAI,EACpC,MAAM,8BAAuC,EAC7C,MAAM,0BAAmC,GAAG,6FAA6F,GAAG,EAAE;AACnJ;AAEA,eAAsB,sBACpB,IACA,OACA,cACA,MAAY,oBAAI,KAAK,GACF;AACnB,QAAM,KAAK,GAAG,UAA+B;AAC7C,MAAI,QAAQ;AAAA,IACV,GACG,WAAW,iBAAiB,EAC5B,OAAO,IAAI,EACX,MAAM,aAAa,KAAK,MAAM,QAAQ,EACtC,MAAM,cAAc,MAAM,IAAI;AAAA,IACjC;AAAA,IACA;AAAA,EACF;AACA,MAAI,MAAM,wBAAwB;AAChC,YAAQ,MAAM,MAAM,mBAAmB,KAAK,MAAM,sBAAsB;AAAA,EAC1E,WAAW,MAAM,0BAA0B,MAAM,uBAAuB,QAAQ;AAC9E,YAAQ,MAAM,MAAM,mBAAmB,MAAM,MAAM,sBAAsB;AAAA,EAC3E;AACA,QAAM,OAAO,MAAM,MAAM,MAAM,uBAAuB,EAAE,QAAQ;AAChE,SAAO,KAAK,IAAI,CAAC,QAAQ,IAAI,EAAE;AACjC;AAEO,SAAS,wBAAwB,SAAkC,UAA0B;AAClG,MAAI,CAAC,SAAS,QAAQ;AACpB,YAAQ,KAAK,EAAE,GAAG,yBAAyB;AAC3C;AAAA,EACF;AACA,QAAM,SAAS,cAAc,SAA2C,QAAQ;AAChF,QAAM,WAAW,OAAO;AACxB,QAAM,WAAW,YAAY,OAAO,aAAa,YAAY,CAAC,MAAM,QAAQ,QAAQ,IAC/E,SAAqC,MACtC;AACJ,MAAI,MAAM,QAAQ,QAAQ,KAAK,SAAS,WAAW,GAAG;AACpD,YAAQ,KAAK,EAAE,GAAG,yBAAyB;AAC3C;AAAA,EACF;AACA,UAAQ,KAAK,YAAY,EAAE,KAAK,SAAS;AAC3C;AAEO,SAAS,qBAAqB,gBAA0B,MAAY,oBAAI,KAAK,GAA4B;AAC9G,QAAM,WAAsC;AAAA,IAC1C,EAAE,sBAAsB,EAAE,KAAK,KAAK,EAAE;AAAA,IACtC;AAAA,MACE,YAAY,EAAE,KAAK,IAAI;AAAA,MACvB,eAAe,EAAE,SAAS,MAAM;AAAA,MAChC,cAAc,EAAE,SAAS,KAAK;AAAA,MAC9B,QAAQ,EAAE,MAAM,CAAC,GAAG,qBAAqB,EAAE;AAAA,IAC7C;AAAA,EACF;AACA,MAAI,eAAe,OAAQ,UAAS,KAAK,EAAE,IAAI,EAAE,KAAK,eAAe,EAAE,CAAC;AACxE,SAAO,EAAE,KAAK,SAAS;AACzB;AAEA,SAAS,qBAAqB,OAAe,UAAwC;AACnF,MAAI,CAAC,iBAAiB,KAAK,KAAK,EAAG,QAAO;AAC1C,QAAM,SAAS,aAAa,UAAU,mBAAmB;AACzD,QAAM,SAAS,oBAAI,KAAK,GAAG,KAAK,GAAG,MAAM,EAAE;AAC3C,MAAI,OAAO,MAAM,OAAO,QAAQ,CAAC,EAAG,QAAO;AAC3C,SAAO,OAAO,YAAY,EAAE,MAAM,GAAG,EAAE,MAAM,QAAQ,SAAS;AAChE;AAEO,SAAS,qBACd,MACA,IAC6B;AAC7B,QAAM,QAA8B,CAAC;AACrC,QAAM,WAAW,OAAO,qBAAqB,MAAM,OAAO,IAAI;AAC9D,QAAM,SAAS,KAAK,qBAAqB,IAAI,KAAK,IAAI;AACtD,MAAI,SAAU,OAAM,OAAO;AAC3B,MAAI,OAAQ,OAAM,OAAO;AACzB,SAAO,OAAO,KAAK,KAAK,EAAE,SAAS,QAAQ;AAC7C;",
+  "names": []
+}

package/dist/modules/warranty_claims/lib/dictionaries.js

@@ -0,0 +1,157 @@
+import { Dictionary, DictionaryEntry } from "@open-mercato/core/modules/dictionaries/data/entities";
+import {
+  normalizeDictionaryValue,
+  sanitizeDictionaryColor,
+  sanitizeDictionaryIcon
+} from "@open-mercato/core/modules/dictionaries/lib/utils";
+const DEFINITIONS = {
+  "warranty-claim-fault-code": {
+    key: "warranty_claims.warranty_claim_fault_code",
+    name: "Warranty claim fault codes",
+    singular: "Warranty claim fault code",
+    description: "Configurable fault codes used on warranty claim lines.",
+    resourceKind: "warranty_claims.warranty-claim-fault-code",
+    commandPrefix: "warranty_claims.warranty-claim-fault-codes"
+  },
+  "warranty-claim-reason": {
+    key: "warranty_claims.warranty_claim_reason",
+    name: "Warranty claim reasons",
+    singular: "Warranty claim reason",
+    description: "Configurable reasons used when creating warranty and return claims.",
+    resourceKind: "warranty_claims.warranty-claim-reason",
+    commandPrefix: "warranty_claims.warranty-claim-reasons"
+  },
+  "warranty-claim-rejection-reason": {
+    key: "warranty_claims.warranty_claim_rejection_reason",
+    name: "Warranty claim rejection reasons",
+    singular: "Warranty claim rejection reason",
+    description: "Configurable reasons used when rejecting warranty and return claims.",
+    resourceKind: "warranty_claims.warranty-claim-rejection-reason",
+    commandPrefix: "warranty_claims.warranty-claim-rejection-reasons"
+  }
+};
+const FAULT_CODE_DEFAULTS = [
+  { value: "defective", label: "Defective", color: "#ef4444", icon: "lucide:triangle-alert" },
+  { value: "damaged-in-transit", label: "Damaged in transit", color: "#f59e0b", icon: "lucide:truck" },
+  { value: "wrong-item", label: "Wrong item", color: "#6366f1", icon: "lucide:package-x" },
+  { value: "worn", label: "Worn", color: "#94a3b8", icon: "lucide:rotate-ccw" },
+  { value: "doa", label: "Dead on arrival", color: "#dc2626", icon: "lucide:zap-off" }
+];
+const CLAIM_REASON_DEFAULTS = [
+  { value: "warranty-defect", label: "Warranty defect", color: "#ef4444", icon: "lucide:shield-alert" },
+  { value: "customer-remorse", label: "Customer remorse", color: "#94a3b8", icon: "lucide:undo-2" },
+  { value: "wrong-order", label: "Wrong order", color: "#6366f1", icon: "lucide:list-x" },
+  { value: "core-exchange", label: "Core exchange", color: "#0d9488", icon: "lucide:repeat-2" },
+  { value: "vendor-recall", label: "Vendor recall", color: "#f59e0b", icon: "lucide:megaphone" }
+];
+const REJECTION_REASON_DEFAULTS = [
+  { value: "out-of-warranty", label: "Out of warranty", color: "#ef4444", icon: "lucide:calendar-x" },
+  { value: "no-proof-of-purchase", label: "No proof of purchase", color: "#f59e0b", icon: "lucide:receipt" },
+  { value: "physical-abuse", label: "Physical abuse", color: "#dc2626", icon: "lucide:hammer" },
+  { value: "not-our-product", label: "Not our product", color: "#6366f1", icon: "lucide:package-search" },
+  { value: "duplicate-claim", label: "Duplicate claim", color: "#94a3b8", icon: "lucide:copy-x" }
+];
+function getWarrantyClaimDictionaryDefinition(kind) {
+  return DEFINITIONS[kind];
+}
+async function loadWarrantyClaimDictionaryOptions(em, scope, kind) {
+  const def = getWarrantyClaimDictionaryDefinition(kind);
+  const dictionary = await em.findOne(Dictionary, {
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    key: def.key,
+    isActive: true,
+    deletedAt: null
+  });
+  if (!dictionary) return [];
+  const entries = await em.find(
+    DictionaryEntry,
+    { dictionary, tenantId: scope.tenantId, organizationId: scope.organizationId },
+    { orderBy: { position: "asc", label: "asc" } }
+  );
+  return entries.map((entry) => ({ value: entry.value, label: entry.label }));
+}
+async function ensureWarrantyClaimDictionary(params) {
+  const { em, tenantId, organizationId, kind } = params;
+  const def = getWarrantyClaimDictionaryDefinition(kind);
+  let dictionary = await em.findOne(Dictionary, {
+    tenantId,
+    organizationId,
+    key: def.key,
+    deletedAt: null
+  });
+  if (!dictionary) {
+    dictionary = em.create(Dictionary, {
+      tenantId,
+      organizationId,
+      key: def.key,
+      name: def.name,
+      description: def.description,
+      isSystem: true,
+      isActive: true,
+      managerVisibility: "hidden",
+      createdAt: /* @__PURE__ */ new Date(),
+      updatedAt: /* @__PURE__ */ new Date()
+    });
+    em.persist(dictionary);
+    await em.flush();
+  }
+  return dictionary;
+}
+async function ensureWarrantyClaimDictionaryEntry(em, scope, kind, seed) {
+  const value = seed.value?.trim();
+  if (!value) return null;
+  const dictionary = await ensureWarrantyClaimDictionary({
+    em,
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    kind
+  });
+  const normalizedValue = normalizeDictionaryValue(value);
+  const color = seed.color === void 0 ? void 0 : sanitizeDictionaryColor(seed.color);
+  const icon = seed.icon === void 0 ? void 0 : sanitizeDictionaryIcon(seed.icon);
+  const existing = await em.findOne(DictionaryEntry, {
+    dictionary,
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    normalizedValue
+  });
+  if (existing) return existing;
+  const now = /* @__PURE__ */ new Date();
+  const entry = em.create(DictionaryEntry, {
+    dictionary,
+    organizationId: scope.organizationId,
+    tenantId: scope.tenantId,
+    value,
+    label: seed.label?.trim() || value,
+    normalizedValue,
+    color: color ?? null,
+    icon: icon ?? null,
+    createdAt: now,
+    updatedAt: now
+  });
+  em.persist(entry);
+  return entry;
+}
+async function seedWarrantyClaimDictionary(em, scope, kind, defaults) {
+  for (const seed of defaults) {
+    await ensureWarrantyClaimDictionaryEntry(em, scope, kind, seed);
+  }
+}
+async function seedWarrantyClaimDictionaries(em, scope) {
+  await seedWarrantyClaimDictionary(em, scope, "warranty-claim-fault-code", FAULT_CODE_DEFAULTS);
+  await seedWarrantyClaimDictionary(em, scope, "warranty-claim-reason", CLAIM_REASON_DEFAULTS);
+  await seedWarrantyClaimDictionary(
+    em,
+    scope,
+    "warranty-claim-rejection-reason",
+    REJECTION_REASON_DEFAULTS
+  );
+}
+export {
+  ensureWarrantyClaimDictionary,
+  getWarrantyClaimDictionaryDefinition,
+  loadWarrantyClaimDictionaryOptions,
+  seedWarrantyClaimDictionaries
+};
+//# sourceMappingURL=dictionaries.js.map

package/dist/modules/warranty_claims/lib/dictionaries.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/dictionaries.ts"],
+  "sourcesContent": ["import type { EntityManager } from '@mikro-orm/postgresql'\nimport { Dictionary, DictionaryEntry } from '@open-mercato/core/modules/dictionaries/data/entities'\nimport {\n  normalizeDictionaryValue,\n  sanitizeDictionaryColor,\n  sanitizeDictionaryIcon,\n} from '@open-mercato/core/modules/dictionaries/lib/utils'\nimport type { WarrantyClaimDictionaryKind } from '../data/constants'\n\ntype WarrantyClaimDictionaryDefinition = {\n  key: string\n  name: string\n  singular: string\n  description: string\n  resourceKind: string\n  commandPrefix: string\n}\n\ntype WarrantyClaimDictionarySeed = {\n  value: string\n  label: string\n  color?: string | null\n  icon?: string | null\n}\n\ntype SeedScope = {\n  tenantId: string\n  organizationId: string\n}\n\nconst DEFINITIONS: Record<WarrantyClaimDictionaryKind, WarrantyClaimDictionaryDefinition> = {\n  'warranty-claim-fault-code': {\n    key: 'warranty_claims.warranty_claim_fault_code',\n    name: 'Warranty claim fault codes',\n    singular: 'Warranty claim fault code',\n    description: 'Configurable fault codes used on warranty claim lines.',\n    resourceKind: 'warranty_claims.warranty-claim-fault-code',\n    commandPrefix: 'warranty_claims.warranty-claim-fault-codes',\n  },\n  'warranty-claim-reason': {\n    key: 'warranty_claims.warranty_claim_reason',\n    name: 'Warranty claim reasons',\n    singular: 'Warranty claim reason',\n    description: 'Configurable reasons used when creating warranty and return claims.',\n    resourceKind: 'warranty_claims.warranty-claim-reason',\n    commandPrefix: 'warranty_claims.warranty-claim-reasons',\n  },\n  'warranty-claim-rejection-reason': {\n    key: 'warranty_claims.warranty_claim_rejection_reason',\n    name: 'Warranty claim rejection reasons',\n    singular: 'Warranty claim rejection reason',\n    description: 'Configurable reasons used when rejecting warranty and return claims.',\n    resourceKind: 'warranty_claims.warranty-claim-rejection-reason',\n    commandPrefix: 'warranty_claims.warranty-claim-rejection-reasons',\n  },\n}\n\nconst FAULT_CODE_DEFAULTS: WarrantyClaimDictionarySeed[] = [\n  { value: 'defective', label: 'Defective', color: '#ef4444', icon: 'lucide:triangle-alert' },\n  { value: 'damaged-in-transit', label: 'Damaged in transit', color: '#f59e0b', icon: 'lucide:truck' },\n  { value: 'wrong-item', label: 'Wrong item', color: '#6366f1', icon: 'lucide:package-x' },\n  { value: 'worn', label: 'Worn', color: '#94a3b8', icon: 'lucide:rotate-ccw' },\n  { value: 'doa', label: 'Dead on arrival', color: '#dc2626', icon: 'lucide:zap-off' },\n]\n\nconst CLAIM_REASON_DEFAULTS: WarrantyClaimDictionarySeed[] = [\n  { value: 'warranty-defect', label: 'Warranty defect', color: '#ef4444', icon: 'lucide:shield-alert' },\n  { value: 'customer-remorse', label: 'Customer remorse', color: '#94a3b8', icon: 'lucide:undo-2' },\n  { value: 'wrong-order', label: 'Wrong order', color: '#6366f1', icon: 'lucide:list-x' },\n  { value: 'core-exchange', label: 'Core exchange', color: '#0d9488', icon: 'lucide:repeat-2' },\n  { value: 'vendor-recall', label: 'Vendor recall', color: '#f59e0b', icon: 'lucide:megaphone' },\n]\n\nconst REJECTION_REASON_DEFAULTS: WarrantyClaimDictionarySeed[] = [\n  { value: 'out-of-warranty', label: 'Out of warranty', color: '#ef4444', icon: 'lucide:calendar-x' },\n  { value: 'no-proof-of-purchase', label: 'No proof of purchase', color: '#f59e0b', icon: 'lucide:receipt' },\n  { value: 'physical-abuse', label: 'Physical abuse', color: '#dc2626', icon: 'lucide:hammer' },\n  { value: 'not-our-product', label: 'Not our product', color: '#6366f1', icon: 'lucide:package-search' },\n  { value: 'duplicate-claim', label: 'Duplicate claim', color: '#94a3b8', icon: 'lucide:copy-x' },\n]\n\nexport function getWarrantyClaimDictionaryDefinition(\n  kind: WarrantyClaimDictionaryKind\n): WarrantyClaimDictionaryDefinition {\n  return DEFINITIONS[kind]\n}\n\nexport type WarrantyClaimDictionaryOption = {\n  value: string\n  label: string\n}\n\nexport async function loadWarrantyClaimDictionaryOptions(\n  em: EntityManager,\n  scope: SeedScope,\n  kind: WarrantyClaimDictionaryKind\n): Promise<WarrantyClaimDictionaryOption[]> {\n  const def = getWarrantyClaimDictionaryDefinition(kind)\n  const dictionary = await em.findOne(Dictionary, {\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    key: def.key,\n    isActive: true,\n    deletedAt: null,\n  })\n  if (!dictionary) return []\n  const entries = await em.find(\n    DictionaryEntry,\n    { dictionary, tenantId: scope.tenantId, organizationId: scope.organizationId },\n    { orderBy: { position: 'asc', label: 'asc' } }\n  )\n  return entries.map((entry) => ({ value: entry.value, label: entry.label }))\n}\n\nexport async function ensureWarrantyClaimDictionary(params: {\n  em: EntityManager\n  tenantId: string\n  organizationId: string\n  kind: WarrantyClaimDictionaryKind\n}): Promise<Dictionary> {\n  const { em, tenantId, organizationId, kind } = params\n  const def = getWarrantyClaimDictionaryDefinition(kind)\n  let dictionary = await em.findOne(Dictionary, {\n    tenantId,\n    organizationId,\n    key: def.key,\n    deletedAt: null,\n  })\n  if (!dictionary) {\n    dictionary = em.create(Dictionary, {\n      tenantId,\n      organizationId,\n      key: def.key,\n      name: def.name,\n      description: def.description,\n      isSystem: true,\n      isActive: true,\n      managerVisibility: 'hidden',\n      createdAt: new Date(),\n      updatedAt: new Date(),\n    })\n    em.persist(dictionary)\n    await em.flush()\n  }\n  return dictionary\n}\n\nasync function ensureWarrantyClaimDictionaryEntry(\n  em: EntityManager,\n  scope: SeedScope,\n  kind: WarrantyClaimDictionaryKind,\n  seed: WarrantyClaimDictionarySeed\n): Promise<DictionaryEntry | null> {\n  const value = seed.value?.trim()\n  if (!value) return null\n  const dictionary = await ensureWarrantyClaimDictionary({\n    em,\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    kind,\n  })\n  const normalizedValue = normalizeDictionaryValue(value)\n  const color = seed.color === undefined ? undefined : sanitizeDictionaryColor(seed.color)\n  const icon = seed.icon === undefined ? undefined : sanitizeDictionaryIcon(seed.icon)\n  const existing = await em.findOne(DictionaryEntry, {\n    dictionary,\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    normalizedValue,\n  })\n  if (existing) return existing\n  const now = new Date()\n  const entry = em.create(DictionaryEntry, {\n    dictionary,\n    organizationId: scope.organizationId,\n    tenantId: scope.tenantId,\n    value,\n    label: seed.label?.trim() || value,\n    normalizedValue,\n    color: color ?? null,\n    icon: icon ?? null,\n    createdAt: now,\n    updatedAt: now,\n  })\n  em.persist(entry)\n  return entry\n}\n\nasync function seedWarrantyClaimDictionary(\n  em: EntityManager,\n  scope: SeedScope,\n  kind: WarrantyClaimDictionaryKind,\n  defaults: WarrantyClaimDictionarySeed[]\n): Promise<void> {\n  for (const seed of defaults) {\n    await ensureWarrantyClaimDictionaryEntry(em, scope, kind, seed)\n  }\n}\n\nexport async function seedWarrantyClaimDictionaries(\n  em: EntityManager,\n  scope: SeedScope\n): Promise<void> {\n  await seedWarrantyClaimDictionary(em, scope, 'warranty-claim-fault-code', FAULT_CODE_DEFAULTS)\n  await seedWarrantyClaimDictionary(em, scope, 'warranty-claim-reason', CLAIM_REASON_DEFAULTS)\n  await seedWarrantyClaimDictionary(\n    em,\n    scope,\n    'warranty-claim-rejection-reason',\n    REJECTION_REASON_DEFAULTS\n  )\n}\n"],
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+  "names": []
+}

package/dist/modules/warranty_claims/lib/dictionaryLabels.js

@@ -0,0 +1,12 @@
+const PREFIX = {
+  reason: "warranty_claims.reasonOption",
+  fault: "warranty_claims.faultOption",
+  rejection: "warranty_claims.rejectionOption"
+};
+function localizeDictionaryLabel(t, kind, value, fallbackLabel) {
+  return t(`${PREFIX[kind]}.${value}`, fallbackLabel);
+}
+export {
+  localizeDictionaryLabel
+};
+//# sourceMappingURL=dictionaryLabels.js.map

package/dist/modules/warranty_claims/lib/dictionaryLabels.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/dictionaryLabels.ts"],
+  "sourcesContent": ["export type DictionaryLabelKind = 'reason' | 'fault' | 'rejection'\n\nconst PREFIX: Record<DictionaryLabelKind, string> = {\n  reason: 'warranty_claims.reasonOption',\n  fault: 'warranty_claims.faultOption',\n  rejection: 'warranty_claims.rejectionOption',\n}\n\nexport function localizeDictionaryLabel(\n  t: (key: string, fallback?: string) => string,\n  kind: DictionaryLabelKind,\n  value: string,\n  fallbackLabel: string,\n): string {\n  return t(`${PREFIX[kind]}.${value}`, fallbackLabel)\n}\n"],
+  "mappings": "AAEA,MAAM,SAA8C;AAAA,EAClD,QAAQ;AAAA,EACR,OAAO;AAAA,EACP,WAAW;AACb;AAEO,SAAS,wBACd,GACA,MACA,OACA,eACQ;AACR,SAAO,EAAE,GAAG,OAAO,IAAI,CAAC,IAAI,KAAK,IAAI,aAAa;AACpD;",
+  "names": []
+}

package/dist/modules/warranty_claims/lib/emailIntake.js

@@ -0,0 +1,87 @@
+import { findOneWithDecryption } from "@open-mercato/shared/lib/encryption/find";
+import { WarrantyClaim } from "../data/entities.js";
+import { isUniqueViolation } from "./externalIntake.js";
+function normalizeRequired(value, fieldName) {
+  const normalized = value.trim();
+  if (!normalized) throw new Error(`[internal] ${fieldName} is required for warranty claim email intake`);
+  return normalized;
+}
+function trimOptional(value) {
+  if (typeof value !== "string") return null;
+  const normalized = value.trim();
+  return normalized.length > 0 ? normalized : null;
+}
+function buildNotes(subject, body) {
+  const parts = [];
+  if (subject) parts.push(`Subject: ${subject}`);
+  if (body) parts.push(body);
+  const notes = parts.join("\n\n").trim();
+  return notes.length > 0 ? notes.slice(0, 8e3) : null;
+}
+async function loadClaimByIntakeMessageRef(em, scope, intakeMessageRef) {
+  return findOneWithDecryption(
+    em,
+    WarrantyClaim,
+    {
+      tenantId: scope.tenantId,
+      organizationId: scope.organizationId,
+      intakeMessageRef,
+      deletedAt: null
+    },
+    {},
+    scope
+  );
+}
+function buildCommandCtx(container, scope) {
+  return {
+    container,
+    auth: null,
+    organizationScope: null,
+    selectedOrganizationId: scope.organizationId,
+    organizationIds: [scope.organizationId],
+    syncOrigin: "warranty_claims.email_intake",
+    systemActor: true
+  };
+}
+async function createOrGetClaimFromInboundMessage(args) {
+  const contactEmail = normalizeRequired(args.contactEmail, "contactEmail");
+  const intakeMessageRef = normalizeRequired(args.intakeMessageRef, "intakeMessageRef");
+  const existing = await loadClaimByIntakeMessageRef(args.em, args.scope, intakeMessageRef);
+  if (existing) return { claimId: existing.id, created: false };
+  const commandBus = args.container.resolve("commandBus");
+  const commandCtx = buildCommandCtx(args.container, args.scope);
+  const subject = trimOptional(args.subject);
+  const body = trimOptional(args.body);
+  const createInput = {
+    tenantId: args.scope.tenantId,
+    organizationId: args.scope.organizationId,
+    claimType: "warranty",
+    channel: "api",
+    priority: "normal",
+    customerId: null,
+    customerName: trimOptional(args.customerName) ?? contactEmail,
+    contactEmail,
+    intakeMessageRef,
+    notes: buildNotes(subject, body)
+  };
+  try {
+    const { result } = await commandBus.execute(
+      "warranty_claims.claim.create",
+      { input: createInput, ctx: commandCtx }
+    );
+    if (!result?.claimId) {
+      throw new Error("[internal] warranty claim email intake create failed");
+    }
+    return { claimId: result.claimId, created: true };
+  } catch (err) {
+    if (isUniqueViolation(err)) {
+      const winner = await loadClaimByIntakeMessageRef(args.em, args.scope, intakeMessageRef);
+      if (winner) return { claimId: winner.id, created: false };
+    }
+    throw err;
+  }
+}
+export {
+  createOrGetClaimFromInboundMessage
+};
+//# sourceMappingURL=emailIntake.js.map

package/dist/modules/warranty_claims/lib/emailIntake.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/emailIntake.ts"],
+  "sourcesContent": ["import type { EntityManager } from '@mikro-orm/postgresql'\nimport type { AwilixContainer } from 'awilix'\nimport type { CommandBus, CommandRuntimeContext } from '@open-mercato/shared/lib/commands'\nimport { findOneWithDecryption } from '@open-mercato/shared/lib/encryption/find'\nimport { WarrantyClaim } from '../data/entities'\nimport type { ClaimCreateInput } from '../data/validators'\nimport { isUniqueViolation } from './externalIntake'\n\ntype EmailIntakeScope = {\n  tenantId: string\n  organizationId: string\n}\n\nexport type CreateOrGetClaimFromInboundMessageArgs = {\n  em: EntityManager\n  container: AwilixContainer\n  scope: EmailIntakeScope\n  contactEmail: string\n  customerName?: string | null\n  subject?: string | null\n  body?: string | null\n  intakeMessageRef: string\n}\n\nexport type EmailIntakeResult = {\n  claimId: string\n  created: boolean\n}\n\nfunction normalizeRequired(value: string, fieldName: string): string {\n  const normalized = value.trim()\n  if (!normalized) throw new Error(`[internal] ${fieldName} is required for warranty claim email intake`)\n  return normalized\n}\n\nfunction trimOptional(value: string | null | undefined): string | null {\n  if (typeof value !== 'string') return null\n  const normalized = value.trim()\n  return normalized.length > 0 ? normalized : null\n}\n\nfunction buildNotes(subject: string | null, body: string | null): string | null {\n  const parts: string[] = []\n  if (subject) parts.push(`Subject: ${subject}`)\n  if (body) parts.push(body)\n  const notes = parts.join('\\n\\n').trim()\n  return notes.length > 0 ? notes.slice(0, 8000) : null\n}\n\nasync function loadClaimByIntakeMessageRef(\n  em: EntityManager,\n  scope: EmailIntakeScope,\n  intakeMessageRef: string,\n): Promise<WarrantyClaim | null> {\n  return findOneWithDecryption(\n    em,\n    WarrantyClaim,\n    {\n      tenantId: scope.tenantId,\n      organizationId: scope.organizationId,\n      intakeMessageRef,\n      deletedAt: null,\n    },\n    {},\n    scope,\n  )\n}\n\nfunction buildCommandCtx(container: AwilixContainer, scope: EmailIntakeScope): CommandRuntimeContext {\n  return {\n    container,\n    auth: null,\n    organizationScope: null,\n    selectedOrganizationId: scope.organizationId,\n    organizationIds: [scope.organizationId],\n    syncOrigin: 'warranty_claims.email_intake',\n    systemActor: true,\n  }\n}\n\nexport async function createOrGetClaimFromInboundMessage(\n  args: CreateOrGetClaimFromInboundMessageArgs,\n): Promise<EmailIntakeResult> {\n  const contactEmail = normalizeRequired(args.contactEmail, 'contactEmail')\n  const intakeMessageRef = normalizeRequired(args.intakeMessageRef, 'intakeMessageRef')\n\n  const existing = await loadClaimByIntakeMessageRef(args.em, args.scope, intakeMessageRef)\n  if (existing) return { claimId: existing.id, created: false }\n\n  const commandBus = args.container.resolve<CommandBus>('commandBus')\n  const commandCtx = buildCommandCtx(args.container, args.scope)\n  const subject = trimOptional(args.subject)\n  const body = trimOptional(args.body)\n  const createInput: ClaimCreateInput = {\n    tenantId: args.scope.tenantId,\n    organizationId: args.scope.organizationId,\n    claimType: 'warranty',\n    channel: 'api',\n    priority: 'normal',\n    customerId: null,\n    customerName: trimOptional(args.customerName) ?? contactEmail,\n    contactEmail,\n    intakeMessageRef,\n    notes: buildNotes(subject, body),\n  }\n\n  try {\n    const { result } = await commandBus.execute<ClaimCreateInput, { claimId: string }>(\n      'warranty_claims.claim.create',\n      { input: createInput, ctx: commandCtx },\n    )\n    if (!result?.claimId) {\n      throw new Error('[internal] warranty claim email intake create failed')\n    }\n    return { claimId: result.claimId, created: true }\n  } catch (err) {\n    if (isUniqueViolation(err)) {\n      const winner = await loadClaimByIntakeMessageRef(args.em, args.scope, intakeMessageRef)\n      if (winner) return { claimId: winner.id, created: false }\n    }\n    throw err\n  }\n}\n"],
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+}

package/dist/modules/warranty_claims/lib/escalation.js

@@ -0,0 +1,58 @@
+const SLA_TERMINAL_STATUSES = /* @__PURE__ */ new Set([
+  "resolved",
+  "closed",
+  "cancelled",
+  "rejected"
+]);
+function toRecord(value) {
+  return value && typeof value === "object" && !Array.isArray(value) ? value : null;
+}
+function parseAction(value) {
+  return value === "notify" || value === "reassign" ? value : null;
+}
+function parseAtPct(value) {
+  const parsed = typeof value === "number" ? value : typeof value === "string" ? Number(value) : Number.NaN;
+  return Number.isFinite(parsed) && parsed >= 0 ? parsed : null;
+}
+function parseUserId(value) {
+  if (typeof value !== "string") return void 0;
+  const trimmed = value.trim();
+  return trimmed.length > 0 ? trimmed : void 0;
+}
+function parseEscalationTiers(raw) {
+  if (!Array.isArray(raw)) return [];
+  const tiers = [];
+  for (const item of raw) {
+    const record = toRecord(item);
+    if (!record) continue;
+    const atPct = parseAtPct(record.atPct);
+    const action = parseAction(record.action);
+    if (atPct === null || action === null) continue;
+    const toUserId = parseUserId(record.toUserId);
+    if (action === "reassign" && !toUserId) continue;
+    tiers.push(toUserId ? { atPct, action, toUserId } : { atPct, action });
+  }
+  return tiers.sort((left, right) => left.atPct - right.atPct);
+}
+function tiersToFire(progressPct, currentLevel, tiers) {
+  if (!Number.isFinite(progressPct)) return [];
+  const normalizedLevel = Number.isFinite(currentLevel) ? Math.max(0, Math.floor(currentLevel)) : 0;
+  return tiers.map((tier, index) => ({ tierIndex: index + 1, tier })).filter((entry) => entry.tier.atPct <= progressPct && entry.tierIndex > normalizedLevel);
+}
+function isSlaEscalationTerminalStatus(status) {
+  return SLA_TERMINAL_STATUSES.has(status);
+}
+function isSlaEscalationCandidate(claim) {
+  if (isSlaEscalationTerminalStatus(claim.status)) return false;
+  if (claim.slaPausedAt !== null && claim.slaPausedAt !== void 0) return false;
+  if (claim.slaDueAt === null || claim.slaDueAt === void 0) return false;
+  if (claim.submittedAt === null || claim.submittedAt === void 0) return false;
+  return true;
+}
+export {
+  isSlaEscalationCandidate,
+  isSlaEscalationTerminalStatus,
+  parseEscalationTiers,
+  tiersToFire
+};
+//# sourceMappingURL=escalation.js.map

package/dist/modules/warranty_claims/lib/escalation.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/warranty_claims/lib/escalation.ts"],
+  "sourcesContent": ["import type { WarrantyClaimStatus } from '../data/validators'\n\nexport type EscalationTier = {\n  atPct: number\n  action: 'notify' | 'reassign'\n  toUserId?: string\n}\n\nexport type SlaEscalationCandidateInput = {\n  status: WarrantyClaimStatus\n  slaPausedAt?: Date | string | null\n  slaDueAt?: Date | string | null\n  submittedAt?: Date | string | null\n}\n\nconst SLA_TERMINAL_STATUSES = new Set<WarrantyClaimStatus>([\n  'resolved',\n  'closed',\n  'cancelled',\n  'rejected',\n])\n\nfunction toRecord(value: unknown): Record<string, unknown> | null {\n  return value && typeof value === 'object' && !Array.isArray(value) ? value as Record<string, unknown> : null\n}\n\nfunction parseAction(value: unknown): EscalationTier['action'] | null {\n  return value === 'notify' || value === 'reassign' ? value : null\n}\n\nfunction parseAtPct(value: unknown): number | null {\n  const parsed = typeof value === 'number' ? value : typeof value === 'string' ? Number(value) : Number.NaN\n  return Number.isFinite(parsed) && parsed >= 0 ? parsed : null\n}\n\nfunction parseUserId(value: unknown): string | undefined {\n  if (typeof value !== 'string') return undefined\n  const trimmed = value.trim()\n  return trimmed.length > 0 ? trimmed : undefined\n}\n\nexport function parseEscalationTiers(raw: unknown): EscalationTier[] {\n  if (!Array.isArray(raw)) return []\n  const tiers: EscalationTier[] = []\n\n  for (const item of raw) {\n    const record = toRecord(item)\n    if (!record) continue\n    const atPct = parseAtPct(record.atPct)\n    const action = parseAction(record.action)\n    if (atPct === null || action === null) continue\n\n    const toUserId = parseUserId(record.toUserId)\n    if (action === 'reassign' && !toUserId) continue\n    tiers.push(toUserId ? { atPct, action, toUserId } : { atPct, action })\n  }\n\n  return tiers.sort((left, right) => left.atPct - right.atPct)\n}\n\nexport function tiersToFire(\n  progressPct: number,\n  currentLevel: number,\n  tiers: EscalationTier[],\n): { tierIndex: number; tier: EscalationTier }[] {\n  if (!Number.isFinite(progressPct)) return []\n  const normalizedLevel = Number.isFinite(currentLevel) ? Math.max(0, Math.floor(currentLevel)) : 0\n  return tiers\n    .map((tier, index) => ({ tierIndex: index + 1, tier }))\n    .filter((entry) => entry.tier.atPct <= progressPct && entry.tierIndex > normalizedLevel)\n}\n\nexport function isSlaEscalationTerminalStatus(status: WarrantyClaimStatus): boolean {\n  return SLA_TERMINAL_STATUSES.has(status)\n}\n\nexport function isSlaEscalationCandidate(claim: SlaEscalationCandidateInput): boolean {\n  if (isSlaEscalationTerminalStatus(claim.status)) return false\n  if (claim.slaPausedAt !== null && claim.slaPausedAt !== undefined) return false\n  if (claim.slaDueAt === null || claim.slaDueAt === undefined) return false\n  if (claim.submittedAt === null || claim.submittedAt === undefined) return false\n  return true\n}\n"],
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