@open-mercato/core 0.6.8-develop.6998.1.d2bc46c56c → 0.6.8-develop.7001.1.03608ab252

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (651) hide show
  1. package/.turbo/turbo-build.log +2 -2
  2. package/dist/generated/entities/warranty_claim/index.js +105 -0
  3. package/dist/generated/entities/warranty_claim/index.js.map +7 -0
  4. package/dist/generated/entities/warranty_claim_event/index.js +25 -0
  5. package/dist/generated/entities/warranty_claim_event/index.js.map +7 -0
  6. package/dist/generated/entities/warranty_claim_line/index.js +77 -0
  7. package/dist/generated/entities/warranty_claim_line/index.js.map +7 -0
  8. package/dist/generated/entities/warranty_claim_registration/index.js +43 -0
  9. package/dist/generated/entities/warranty_claim_registration/index.js.map +7 -0
  10. package/dist/generated/entities/warranty_claim_sequence/index.js +17 -0
  11. package/dist/generated/entities/warranty_claim_sequence/index.js.map +7 -0
  12. package/dist/generated/entities/warranty_claim_settings/index.js +43 -0
  13. package/dist/generated/entities/warranty_claim_settings/index.js.map +7 -0
  14. package/dist/generated/entities/warranty_claim_sla_signal/index.js +25 -0
  15. package/dist/generated/entities/warranty_claim_sla_signal/index.js.map +7 -0
  16. package/dist/generated/entities/warranty_troubleshooting_guide/index.js +25 -0
  17. package/dist/generated/entities/warranty_troubleshooting_guide/index.js.map +7 -0
  18. package/dist/generated/entities/warranty_vendor_policy/index.js +31 -0
  19. package/dist/generated/entities/warranty_vendor_policy/index.js.map +7 -0
  20. package/dist/generated/entities.ids.generated.js +12 -0
  21. package/dist/generated/entities.ids.generated.js.map +2 -2
  22. package/dist/generated/entity-fields-registry.js +200 -0
  23. package/dist/generated/entity-fields-registry.js.map +2 -2
  24. package/dist/helpers/integration/api.js +3 -2
  25. package/dist/helpers/integration/api.js.map +2 -2
  26. package/dist/helpers/integration/salesFixtures.js +13 -6
  27. package/dist/helpers/integration/salesFixtures.js.map +2 -2
  28. package/dist/modules/attachments/di.js +18 -0
  29. package/dist/modules/attachments/di.js.map +2 -2
  30. package/dist/modules/attachments/fields/attachment.js +186 -26
  31. package/dist/modules/attachments/fields/attachment.js.map +2 -2
  32. package/dist/modules/attachments/lib/scoped-upload-service.js +202 -0
  33. package/dist/modules/attachments/lib/scoped-upload-service.js.map +7 -0
  34. package/dist/modules/attachments/lib/target-access-service.js +39 -0
  35. package/dist/modules/attachments/lib/target-access-service.js.map +7 -0
  36. package/dist/modules/auth/api/logout.js +37 -10
  37. package/dist/modules/auth/api/logout.js.map +2 -2
  38. package/dist/modules/auth/api/reset/confirm.js +7 -0
  39. package/dist/modules/auth/api/reset/confirm.js.map +2 -2
  40. package/dist/modules/auth/api/reset.js +7 -0
  41. package/dist/modules/auth/api/reset.js.map +2 -2
  42. package/dist/modules/auth/commands/users.js +13 -0
  43. package/dist/modules/auth/commands/users.js.map +2 -2
  44. package/dist/modules/auth/events.js +15 -0
  45. package/dist/modules/auth/events.js.map +2 -2
  46. package/dist/modules/customers/api/companies/route.js +1 -0
  47. package/dist/modules/customers/api/companies/route.js.map +2 -2
  48. package/dist/modules/customers/backend/customers/companies-v2/[id]/page.js +2 -2
  49. package/dist/modules/customers/backend/customers/companies-v2/[id]/page.js.map +2 -2
  50. package/dist/modules/customers/backend/customers/people-v2/[id]/page.js +2 -2
  51. package/dist/modules/customers/backend/customers/people-v2/[id]/page.js.map +2 -2
  52. package/dist/modules/customers/components/detail/assignableStaff.js +6 -69
  53. package/dist/modules/customers/components/detail/assignableStaff.js.map +2 -2
  54. package/dist/modules/customers/lib/assignableStaff.js +76 -0
  55. package/dist/modules/customers/lib/assignableStaff.js.map +7 -0
  56. package/dist/modules/data_sync/lib/batch-stream.js +56 -0
  57. package/dist/modules/data_sync/lib/batch-stream.js.map +7 -0
  58. package/dist/modules/data_sync/lib/sync-engine.js +165 -103
  59. package/dist/modules/data_sync/lib/sync-engine.js.map +2 -2
  60. package/dist/modules/inbox_ops/api/emails/[id]/reprocess/route.js +4 -0
  61. package/dist/modules/inbox_ops/api/emails/[id]/reprocess/route.js.map +2 -2
  62. package/dist/modules/inbox_ops/api/extract/route.js +4 -0
  63. package/dist/modules/inbox_ops/api/extract/route.js.map +2 -2
  64. package/dist/modules/inbox_ops/api/webhook/inbound.js +4 -0
  65. package/dist/modules/inbox_ops/api/webhook/inbound.js.map +2 -2
  66. package/dist/modules/sales/commands/documents.js +8 -8
  67. package/dist/modules/sales/commands/documents.js.map +2 -2
  68. package/dist/modules/warranty_claims/acl.js +75 -0
  69. package/dist/modules/warranty_claims/acl.js.map +7 -0
  70. package/dist/modules/warranty_claims/ai-agents.js +161 -0
  71. package/dist/modules/warranty_claims/ai-agents.js.map +7 -0
  72. package/dist/modules/warranty_claims/ai-tools.js +591 -0
  73. package/dist/modules/warranty_claims/ai-tools.js.map +7 -0
  74. package/dist/modules/warranty_claims/api/ai/assess/route.js +304 -0
  75. package/dist/modules/warranty_claims/api/ai/assess/route.js.map +7 -0
  76. package/dist/modules/warranty_claims/api/ai/draft-reply/route.js +127 -0
  77. package/dist/modules/warranty_claims/api/ai/draft-reply/route.js.map +7 -0
  78. package/dist/modules/warranty_claims/api/ai/suggest/route.js +177 -0
  79. package/dist/modules/warranty_claims/api/ai/suggest/route.js.map +7 -0
  80. package/dist/modules/warranty_claims/api/assign/route.js +124 -0
  81. package/dist/modules/warranty_claims/api/assign/route.js.map +7 -0
  82. package/dist/modules/warranty_claims/api/assignees/route.js +97 -0
  83. package/dist/modules/warranty_claims/api/assignees/route.js.map +7 -0
  84. package/dist/modules/warranty_claims/api/credit-memo/route.js +152 -0
  85. package/dist/modules/warranty_claims/api/credit-memo/route.js.map +7 -0
  86. package/dist/modules/warranty_claims/api/entitlement/route.js +145 -0
  87. package/dist/modules/warranty_claims/api/entitlement/route.js.map +7 -0
  88. package/dist/modules/warranty_claims/api/events/route.js +199 -0
  89. package/dist/modules/warranty_claims/api/events/route.js.map +7 -0
  90. package/dist/modules/warranty_claims/api/external/claims/route.js +446 -0
  91. package/dist/modules/warranty_claims/api/external/claims/route.js.map +7 -0
  92. package/dist/modules/warranty_claims/api/lines/route.js +258 -0
  93. package/dist/modules/warranty_claims/api/lines/route.js.map +7 -0
  94. package/dist/modules/warranty_claims/api/openapi.js +27 -0
  95. package/dist/modules/warranty_claims/api/openapi.js.map +7 -0
  96. package/dist/modules/warranty_claims/api/portal/attachments/route.js +490 -0
  97. package/dist/modules/warranty_claims/api/portal/attachments/route.js.map +7 -0
  98. package/dist/modules/warranty_claims/api/portal/claims/[id]/route.js +178 -0
  99. package/dist/modules/warranty_claims/api/portal/claims/[id]/route.js.map +7 -0
  100. package/dist/modules/warranty_claims/api/portal/claims/[id]/shared.js +101 -0
  101. package/dist/modules/warranty_claims/api/portal/claims/[id]/shared.js.map +7 -0
  102. package/dist/modules/warranty_claims/api/portal/claims/[id]/submit/route.js +78 -0
  103. package/dist/modules/warranty_claims/api/portal/claims/[id]/submit/route.js.map +7 -0
  104. package/dist/modules/warranty_claims/api/portal/claims/[id]/withdraw/route.js +81 -0
  105. package/dist/modules/warranty_claims/api/portal/claims/[id]/withdraw/route.js.map +7 -0
  106. package/dist/modules/warranty_claims/api/portal/claims/route.js +462 -0
  107. package/dist/modules/warranty_claims/api/portal/claims/route.js.map +7 -0
  108. package/dist/modules/warranty_claims/api/portal/events/route.js +228 -0
  109. package/dist/modules/warranty_claims/api/portal/events/route.js.map +7 -0
  110. package/dist/modules/warranty_claims/api/portal/options/route.js +91 -0
  111. package/dist/modules/warranty_claims/api/portal/options/route.js.map +7 -0
  112. package/dist/modules/warranty_claims/api/portal/orders/lines/route.js +172 -0
  113. package/dist/modules/warranty_claims/api/portal/orders/lines/route.js.map +7 -0
  114. package/dist/modules/warranty_claims/api/portal/orders/route.js +151 -0
  115. package/dist/modules/warranty_claims/api/portal/orders/route.js.map +7 -0
  116. package/dist/modules/warranty_claims/api/portal/troubleshooting/route.js +121 -0
  117. package/dist/modules/warranty_claims/api/portal/troubleshooting/route.js.map +7 -0
  118. package/dist/modules/warranty_claims/api/receiving/route.js +176 -0
  119. package/dist/modules/warranty_claims/api/receiving/route.js.map +7 -0
  120. package/dist/modules/warranty_claims/api/registrations/route.js +382 -0
  121. package/dist/modules/warranty_claims/api/registrations/route.js.map +7 -0
  122. package/dist/modules/warranty_claims/api/replacement-order/route.js +150 -0
  123. package/dist/modules/warranty_claims/api/replacement-order/route.js.map +7 -0
  124. package/dist/modules/warranty_claims/api/return-label/route.js +235 -0
  125. package/dist/modules/warranty_claims/api/return-label/route.js.map +7 -0
  126. package/dist/modules/warranty_claims/api/risk/route.js +101 -0
  127. package/dist/modules/warranty_claims/api/risk/route.js.map +7 -0
  128. package/dist/modules/warranty_claims/api/route.js +482 -0
  129. package/dist/modules/warranty_claims/api/route.js.map +7 -0
  130. package/dist/modules/warranty_claims/api/sales-return/route.js +151 -0
  131. package/dist/modules/warranty_claims/api/sales-return/route.js.map +7 -0
  132. package/dist/modules/warranty_claims/api/settings-general/route.js +195 -0
  133. package/dist/modules/warranty_claims/api/settings-general/route.js.map +7 -0
  134. package/dist/modules/warranty_claims/api/stats/route.js +199 -0
  135. package/dist/modules/warranty_claims/api/stats/route.js.map +7 -0
  136. package/dist/modules/warranty_claims/api/submit/route.js +120 -0
  137. package/dist/modules/warranty_claims/api/submit/route.js.map +7 -0
  138. package/dist/modules/warranty_claims/api/transition/route.js +126 -0
  139. package/dist/modules/warranty_claims/api/transition/route.js.map +7 -0
  140. package/dist/modules/warranty_claims/api/troubleshooting-guides/route.js +261 -0
  141. package/dist/modules/warranty_claims/api/troubleshooting-guides/route.js.map +7 -0
  142. package/dist/modules/warranty_claims/api/vendor-policies/route.js +311 -0
  143. package/dist/modules/warranty_claims/api/vendor-policies/route.js.map +7 -0
  144. package/dist/modules/warranty_claims/api/vendor-recovery/route.js +130 -0
  145. package/dist/modules/warranty_claims/api/vendor-recovery/route.js.map +7 -0
  146. package/dist/modules/warranty_claims/api/vendor-recovery-suggestions/route.js +153 -0
  147. package/dist/modules/warranty_claims/api/vendor-recovery-suggestions/route.js.map +7 -0
  148. package/dist/modules/warranty_claims/backend/components/AiAssessButtons.js +268 -0
  149. package/dist/modules/warranty_claims/backend/components/AiAssessButtons.js.map +7 -0
  150. package/dist/modules/warranty_claims/backend/components/ClaimStageProgress.js +54 -0
  151. package/dist/modules/warranty_claims/backend/components/ClaimStageProgress.js.map +7 -0
  152. package/dist/modules/warranty_claims/backend/components/ClaimStatusBadge.js +87 -0
  153. package/dist/modules/warranty_claims/backend/components/ClaimStatusBadge.js.map +7 -0
  154. package/dist/modules/warranty_claims/backend/components/ClaimsKpiStrip.js +120 -0
  155. package/dist/modules/warranty_claims/backend/components/ClaimsKpiStrip.js.map +7 -0
  156. package/dist/modules/warranty_claims/backend/components/EntitlementLookupBadge.js +135 -0
  157. package/dist/modules/warranty_claims/backend/components/EntitlementLookupBadge.js.map +7 -0
  158. package/dist/modules/warranty_claims/backend/components/ReceivingPanel.js +218 -0
  159. package/dist/modules/warranty_claims/backend/components/ReceivingPanel.js.map +7 -0
  160. package/dist/modules/warranty_claims/backend/components/ReturnLabelPanel.js +231 -0
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  162. package/dist/modules/warranty_claims/backend/components/TroubleshootingWalker.js +82 -0
  163. package/dist/modules/warranty_claims/backend/components/TroubleshootingWalker.js.map +7 -0
  164. package/dist/modules/warranty_claims/backend/components/VendorRecoverySuggestionsPanel.js +136 -0
  165. package/dist/modules/warranty_claims/backend/components/VendorRecoverySuggestionsPanel.js.map +7 -0
  166. package/dist/modules/warranty_claims/backend/components/WarrantyWorkspace.js +41 -0
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  172. package/dist/modules/warranty_claims/backend/components/orderLookup.js +81 -0
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  174. package/dist/modules/warranty_claims/backend/components/productLookup.js +317 -0
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  176. package/dist/modules/warranty_claims/backend/components/useUserDisplayNames.js +61 -0
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  178. package/dist/modules/warranty_claims/backend/page.js +1088 -0
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  513. package/src/modules/warranty_claims/backend/components/ReturnLabelPanel.tsx +292 -0
  514. package/src/modules/warranty_claims/backend/components/TroubleshootingWalker.tsx +125 -0
  515. package/src/modules/warranty_claims/backend/components/VendorRecoverySuggestionsPanel.tsx +217 -0
  516. package/src/modules/warranty_claims/backend/components/WarrantyWorkspace.tsx +66 -0
  517. package/src/modules/warranty_claims/backend/components/claimReasonOptions.ts +57 -0
  518. package/src/modules/warranty_claims/backend/components/claimSla.tsx +127 -0
  519. package/src/modules/warranty_claims/backend/components/orderLookup.ts +109 -0
  520. package/src/modules/warranty_claims/backend/components/productLookup.tsx +433 -0
  521. package/src/modules/warranty_claims/backend/components/useUserDisplayNames.ts +66 -0
  522. package/src/modules/warranty_claims/backend/page.meta.ts +12 -0
  523. package/src/modules/warranty_claims/backend/page.tsx +1302 -0
  524. package/src/modules/warranty_claims/backend/warranty_claims/[id]/edit/page.meta.ts +12 -0
  525. package/src/modules/warranty_claims/backend/warranty_claims/[id]/edit/page.tsx +531 -0
  526. package/src/modules/warranty_claims/backend/warranty_claims/[id]/page.meta.ts +12 -0
  527. package/src/modules/warranty_claims/backend/warranty_claims/[id]/page.tsx +2599 -0
  528. package/src/modules/warranty_claims/backend/warranty_claims/create/page.meta.ts +12 -0
  529. package/src/modules/warranty_claims/backend/warranty_claims/create/page.tsx +1533 -0
  530. package/src/modules/warranty_claims/backend/warranty_claims/registrations/[id]/edit/page.meta.ts +13 -0
  531. package/src/modules/warranty_claims/backend/warranty_claims/registrations/[id]/edit/page.tsx +136 -0
  532. package/src/modules/warranty_claims/backend/warranty_claims/registrations/create/page.meta.ts +13 -0
  533. package/src/modules/warranty_claims/backend/warranty_claims/registrations/create/page.tsx +52 -0
  534. package/src/modules/warranty_claims/backend/warranty_claims/registrations/page.meta.ts +15 -0
  535. package/src/modules/warranty_claims/backend/warranty_claims/registrations/page.tsx +555 -0
  536. package/src/modules/warranty_claims/backend/warranty_claims/registrations/registrationForm.tsx +295 -0
  537. package/src/modules/warranty_claims/backend/warranty_claims/settings/page.meta.ts +15 -0
  538. package/src/modules/warranty_claims/backend/warranty_claims/settings/page.tsx +1903 -0
  539. package/src/modules/warranty_claims/backend/warranty_claims/troubleshooting-guides/TroubleshootingTreeBuilder.tsx +550 -0
  540. package/src/modules/warranty_claims/backend/warranty_claims/troubleshooting-guides/[id]/edit/page.meta.ts +15 -0
  541. package/src/modules/warranty_claims/backend/warranty_claims/troubleshooting-guides/[id]/edit/page.tsx +141 -0
  542. package/src/modules/warranty_claims/backend/warranty_claims/troubleshooting-guides/create/page.meta.ts +15 -0
  543. package/src/modules/warranty_claims/backend/warranty_claims/troubleshooting-guides/create/page.tsx +57 -0
  544. package/src/modules/warranty_claims/backend/warranty_claims/troubleshooting-guides/page.meta.ts +17 -0
  545. package/src/modules/warranty_claims/backend/warranty_claims/troubleshooting-guides/page.tsx +477 -0
  546. package/src/modules/warranty_claims/backend/warranty_claims/troubleshooting-guides/troubleshootingGuideForm.tsx +214 -0
  547. package/src/modules/warranty_claims/backend/warranty_claims/vendor-policies/[id]/edit/page.meta.ts +15 -0
  548. package/src/modules/warranty_claims/backend/warranty_claims/vendor-policies/[id]/edit/page.tsx +137 -0
  549. package/src/modules/warranty_claims/backend/warranty_claims/vendor-policies/create/page.meta.ts +15 -0
  550. package/src/modules/warranty_claims/backend/warranty_claims/vendor-policies/create/page.tsx +51 -0
  551. package/src/modules/warranty_claims/backend/warranty_claims/vendor-policies/page.meta.ts +17 -0
  552. package/src/modules/warranty_claims/backend/warranty_claims/vendor-policies/page.tsx +506 -0
  553. package/src/modules/warranty_claims/backend/warranty_claims/vendor-policies/vendorPolicyForm.tsx +220 -0
  554. package/src/modules/warranty_claims/ce.ts +44 -0
  555. package/src/modules/warranty_claims/commands/claim-lines.ts +1082 -0
  556. package/src/modules/warranty_claims/commands/claims.ts +3364 -0
  557. package/src/modules/warranty_claims/commands/index.ts +3 -0
  558. package/src/modules/warranty_claims/commands/settings.ts +198 -0
  559. package/src/modules/warranty_claims/commands/shared.ts +212 -0
  560. package/src/modules/warranty_claims/data/constants.ts +37 -0
  561. package/src/modules/warranty_claims/data/enrichers.ts +165 -0
  562. package/src/modules/warranty_claims/data/entities.ts +663 -0
  563. package/src/modules/warranty_claims/data/validators.ts +634 -0
  564. package/src/modules/warranty_claims/di.ts +34 -0
  565. package/src/modules/warranty_claims/encryption.ts +26 -0
  566. package/src/modules/warranty_claims/events.ts +81 -0
  567. package/src/modules/warranty_claims/extension-points.ts +16 -0
  568. package/src/modules/warranty_claims/frontend/[orgSlug]/portal/claims/[id]/page.meta.ts +9 -0
  569. package/src/modules/warranty_claims/frontend/[orgSlug]/portal/claims/[id]/page.tsx +1037 -0
  570. package/src/modules/warranty_claims/frontend/[orgSlug]/portal/claims/new/page.meta.ts +9 -0
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  572. package/src/modules/warranty_claims/frontend/[orgSlug]/portal/claims/page.meta.ts +16 -0
  573. package/src/modules/warranty_claims/frontend/[orgSlug]/portal/claims/page.tsx +304 -0
  574. package/src/modules/warranty_claims/i18n/de.json +1270 -0
  575. package/src/modules/warranty_claims/i18n/en.json +1270 -0
  576. package/src/modules/warranty_claims/i18n/es.json +1270 -0
  577. package/src/modules/warranty_claims/i18n/ko.json +1270 -0
  578. package/src/modules/warranty_claims/i18n/pl.json +1270 -0
  579. package/src/modules/warranty_claims/index.ts +13 -0
  580. package/src/modules/warranty_claims/lib/aiAssist.ts +677 -0
  581. package/src/modules/warranty_claims/lib/apiIdsFilter.ts +12 -0
  582. package/src/modules/warranty_claims/lib/assigneeNames.ts +184 -0
  583. package/src/modules/warranty_claims/lib/attachmentVisibility.ts +5 -0
  584. package/src/modules/warranty_claims/lib/bulkFeedback.ts +6 -0
  585. package/src/modules/warranty_claims/lib/businessHours.ts +333 -0
  586. package/src/modules/warranty_claims/lib/businessHoursForm.ts +206 -0
  587. package/src/modules/warranty_claims/lib/claimTypeConfig.ts +49 -0
  588. package/src/modules/warranty_claims/lib/decryptionSafety.ts +19 -0
  589. package/src/modules/warranty_claims/lib/deskFilters.ts +131 -0
  590. package/src/modules/warranty_claims/lib/dictionaries.ts +212 -0
  591. package/src/modules/warranty_claims/lib/dictionaryLabels.ts +16 -0
  592. package/src/modules/warranty_claims/lib/emailIntake.ts +123 -0
  593. package/src/modules/warranty_claims/lib/escalation.ts +83 -0
  594. package/src/modules/warranty_claims/lib/externalIntake.ts +362 -0
  595. package/src/modules/warranty_claims/lib/grading.ts +23 -0
  596. package/src/modules/warranty_claims/lib/listSegments.ts +19 -0
  597. package/src/modules/warranty_claims/lib/orderOwnership.ts +58 -0
  598. package/src/modules/warranty_claims/lib/portalAttachmentUpload.ts +11 -0
  599. package/src/modules/warranty_claims/lib/portalAttachmentValidation.ts +115 -0
  600. package/src/modules/warranty_claims/lib/portalClaimAccess.ts +37 -0
  601. package/src/modules/warranty_claims/lib/quantity.ts +15 -0
  602. package/src/modules/warranty_claims/lib/risk.ts +371 -0
  603. package/src/modules/warranty_claims/lib/settings.ts +76 -0
  604. package/src/modules/warranty_claims/lib/stateMachine.ts +130 -0
  605. package/src/modules/warranty_claims/lib/timelineFilters.ts +22 -0
  606. package/src/modules/warranty_claims/lib/triage.ts +366 -0
  607. package/src/modules/warranty_claims/lib/troubleshooting.ts +157 -0
  608. package/src/modules/warranty_claims/lib/tryResolve.ts +7 -0
  609. package/src/modules/warranty_claims/lib/vendorPolicyRecovery.ts +182 -0
  610. package/src/modules/warranty_claims/lib/warrantyPreview.ts +20 -0
  611. package/src/modules/warranty_claims/migrations/.snapshot-open-mercato.json +3525 -0
  612. package/src/modules/warranty_claims/migrations/Migration20260703191537_warranty_claims.ts +38 -0
  613. package/src/modules/warranty_claims/migrations/Migration20260704115605_warranty_claims.ts +17 -0
  614. package/src/modules/warranty_claims/migrations/Migration20260704230000_warranty_claims.ts +17 -0
  615. package/src/modules/warranty_claims/migrations/Migration20260705121601_warranty_claims.ts +37 -0
  616. package/src/modules/warranty_claims/migrations/Migration20260709120000_warranty_claims.ts +25 -0
  617. package/src/modules/warranty_claims/migrations/Migration20260710023607_warranty_claims.ts +13 -0
  618. package/src/modules/warranty_claims/migrations/Migration20260716203936_warranty_claims.ts +15 -0
  619. package/src/modules/warranty_claims/migrations/Migration20260717150000_warranty_claims.ts +13 -0
  620. package/src/modules/warranty_claims/migrations/Migration20260719120000_warranty_claims.ts +13 -0
  621. package/src/modules/warranty_claims/migrations/Migration20260813103053_warranty_claims.ts +11 -0
  622. package/src/modules/warranty_claims/notifications.client.ts +78 -0
  623. package/src/modules/warranty_claims/notifications.ts +101 -0
  624. package/src/modules/warranty_claims/search.ts +199 -0
  625. package/src/modules/warranty_claims/services/adjudicationEvaluator.ts +344 -0
  626. package/src/modules/warranty_claims/services/claimNumberGenerator.ts +69 -0
  627. package/src/modules/warranty_claims/services/entitlementResolver.ts +102 -0
  628. package/src/modules/warranty_claims/services/returnLabelProvider.ts +30 -0
  629. package/src/modules/warranty_claims/setup.ts +154 -0
  630. package/src/modules/warranty_claims/subscribers/auto-vendor-recovery.ts +140 -0
  631. package/src/modules/warranty_claims/subscribers/claim-assigned-notification.ts +54 -0
  632. package/src/modules/warranty_claims/subscribers/claim-customer-reply-notification.ts +68 -0
  633. package/src/modules/warranty_claims/subscribers/claim-status-notification.ts +100 -0
  634. package/src/modules/warranty_claims/subscribers/claim-submitted-notification.ts +53 -0
  635. package/src/modules/warranty_claims/subscribers/email-to-claim.ts +175 -0
  636. package/src/modules/warranty_claims/subscribers/return-shipment-tracking.ts +226 -0
  637. package/src/modules/warranty_claims/subscribers/vendor-recovery-reconciliation-undo.ts +28 -0
  638. package/src/modules/warranty_claims/subscribers/vendor-recovery-reconciliation.ts +31 -0
  639. package/src/modules/warranty_claims/widgets/dashboard/claims-queue/config.ts +15 -0
  640. package/src/modules/warranty_claims/widgets/dashboard/claims-queue/widget.client.tsx +237 -0
  641. package/src/modules/warranty_claims/widgets/dashboard/claims-queue/widget.ts +27 -0
  642. package/src/modules/warranty_claims/widgets/injection/claims-ai-trigger/widget.client.tsx +527 -0
  643. package/src/modules/warranty_claims/widgets/injection/claims-ai-trigger/widget.ts +37 -0
  644. package/src/modules/warranty_claims/widgets/injection/customer-claims-tab/widget.ts +21 -0
  645. package/src/modules/warranty_claims/widgets/injection/customer-claims-tab.tsx +210 -0
  646. package/src/modules/warranty_claims/widgets/injection/order-claims-tab/widget.ts +21 -0
  647. package/src/modules/warranty_claims/widgets/injection/order-claims-tab.tsx +210 -0
  648. package/src/modules/warranty_claims/widgets/injection-table.ts +36 -0
  649. package/src/modules/warranty_claims/widgets/notifications/WarrantyClaimNotificationRenderer.tsx +253 -0
  650. package/src/modules/warranty_claims/widgets/notifications/index.ts +1 -0
  651. package/src/modules/warranty_claims/workers/sla-escalation-sweep.ts +450 -0
@@ -0,0 +1,2101 @@
1
+ "use client";
2
+ import { Fragment, jsx, jsxs } from "react/jsx-runtime";
3
+ import * as React from "react";
4
+ import Link from "next/link";
5
+ import { useRouter } from "next/navigation";
6
+ import { Copy, Hash, Info, MessageSquare, Pencil, RefreshCw, Trash2, UserRound } from "lucide-react";
7
+ import { hasFeature } from "@open-mercato/shared/security/features";
8
+ import { parseBooleanFromUnknown } from "@open-mercato/shared/lib/boolean";
9
+ import { useLocale, useT } from "@open-mercato/shared/lib/i18n/context";
10
+ import { formatDateTime, formatRelativeTime } from "@open-mercato/shared/lib/time";
11
+ import { Page, PageBody } from "@open-mercato/ui/backend/Page";
12
+ import { DataTable } from "@open-mercato/ui/backend/DataTable";
13
+ import { RowActions } from "@open-mercato/ui/backend/RowActions";
14
+ import { ActionsDropdown } from "@open-mercato/ui/backend/forms/ActionsDropdown";
15
+ import { LoadingMessage, ErrorMessage, RecordNotFoundState } from "@open-mercato/ui/backend/detail";
16
+ import { CrudForm } from "@open-mercato/ui/backend/CrudForm";
17
+ import { Button } from "@open-mercato/ui/primitives/button";
18
+ import { IconButton } from "@open-mercato/ui/primitives/icon-button";
19
+ import { EmptyState } from "@open-mercato/ui/primitives/empty-state";
20
+ import { Input } from "@open-mercato/ui/primitives/input";
21
+ import { Label } from "@open-mercato/ui/primitives/label";
22
+ import { StatusBadge } from "@open-mercato/ui/primitives/status-badge";
23
+ import { Textarea } from "@open-mercato/ui/primitives/textarea";
24
+ import { SegmentedControl, SegmentedControlItem } from "@open-mercato/ui/primitives/segmented-control";
25
+ import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@open-mercato/ui/primitives/select";
26
+ import { Dialog, DialogContent, DialogFooter, DialogHeader, DialogTitle } from "@open-mercato/ui/primitives/dialog";
27
+ import { Tabs, TabsContent, TabsList, TabsTrigger } from "@open-mercato/ui/primitives/tabs";
28
+ const LazyAiChat = React.lazy(async () => {
29
+ const mod = await import("@open-mercato/ui/ai/AiChat");
30
+ return { default: mod.AiChat };
31
+ });
32
+ import { AiIcon } from "@open-mercato/ui/ai/AiIcon";
33
+ import { flash } from "@open-mercato/ui/backend/FlashMessages";
34
+ import { useConfirmDialog } from "@open-mercato/ui/backend/confirm-dialog";
35
+ import { useAppEvent } from "@open-mercato/ui/backend/injection/useAppEvent";
36
+ import { useGuardedMutation } from "@open-mercato/ui/backend/injection/useGuardedMutation";
37
+ import { apiCall, readApiResultOrThrow, withScopedApiRequestHeaders } from "@open-mercato/ui/backend/utils/apiCall";
38
+ import { createCrud, deleteCrud, updateCrud } from "@open-mercato/ui/backend/utils/crud";
39
+ import { buildOptimisticLockHeader } from "@open-mercato/ui/backend/utils/optimisticLock";
40
+ import { surfaceRecordConflict } from "@open-mercato/ui/backend/conflicts";
41
+ import { mapCrudServerErrorToFormErrors } from "@open-mercato/ui/backend/utils/serverErrors";
42
+ import { useCurrentUserId } from "@open-mercato/ui/backend/utils/useCurrentUserId";
43
+ import { useOrganizationScopeVersion } from "@open-mercato/shared/lib/frontend/useOrganizationScope";
44
+ import { AttachmentInput } from "@open-mercato/core/modules/attachments/fields/attachment";
45
+ import {
46
+ fetchAssignableStaffMembersPage
47
+ } from "@open-mercato/core/modules/customers/lib/assignableStaff";
48
+ import { CLAIM_STATUS_TRANSITIONS } from "../../../data/constants.js";
49
+ import {
50
+ ClaimStatusBadge
51
+ } from "../../components/ClaimStatusBadge.js";
52
+ import { ClaimSlaIndicator } from "../../components/claimSla.js";
53
+ import {
54
+ ClaimLineProductPicker,
55
+ EntitlementChip,
56
+ computeEntitlementPreview
57
+ } from "../../components/productLookup.js";
58
+ import { AiAssessButtons } from "../../components/AiAssessButtons.js";
59
+ import { useUserDisplayNames } from "../../components/useUserDisplayNames.js";
60
+ import { ReceivingPanel } from "../../components/ReceivingPanel.js";
61
+ import { ReturnLabelPanel } from "../../components/ReturnLabelPanel.js";
62
+ import { VendorRecoverySuggestionsPanel } from "../../components/VendorRecoverySuggestionsPanel.js";
63
+ import { ClaimStageProgress } from "../../components/ClaimStageProgress.js";
64
+ import { claimTypeAllowsLineFinancialAdjustments, resolveClaimTypeUiConfig } from "../../../lib/claimTypeConfig.js";
65
+ import { isTerminal } from "../../../lib/stateMachine.js";
66
+ import { isCustomerVisibleAttachment } from "../../../lib/attachmentVisibility.js";
67
+ import { formatQuantity, parseQuantity, quantityInputValue } from "../../../lib/quantity.js";
68
+ import { localizeDictionaryLabel } from "../../../lib/dictionaryLabels.js";
69
+ import {
70
+ TIMELINE_FILTERS,
71
+ filterTimelineEvents,
72
+ isTimelineFilterId
73
+ } from "../../../lib/timelineFilters.js";
74
+ function eligibilityBadgeVariant(status) {
75
+ if (status === "in_warranty") return "success";
76
+ if (status === "out_of_warranty") return "error";
77
+ return "neutral";
78
+ }
79
+ const CLAIM_LINE_STATUSES = ["pending", "approved", "rejected", "received", "inspected", "resolved"];
80
+ const CLAIM_DISPOSITIONS = [
81
+ "restock",
82
+ "repair",
83
+ "replace",
84
+ "credit",
85
+ "refund",
86
+ "field_destroy",
87
+ "scrap",
88
+ "return_to_vendor",
89
+ "deny"
90
+ ];
91
+ const DICTIONARY_KEYS = {
92
+ faultCodes: "warranty_claims.warranty_claim_fault_code",
93
+ rejectionReasons: "warranty_claims.warranty_claim_rejection_reason"
94
+ };
95
+ const LINE_EDITABLE_CLAIM_STATUSES = /* @__PURE__ */ new Set([
96
+ "draft",
97
+ "submitted",
98
+ "in_review",
99
+ "info_requested",
100
+ "approved",
101
+ "received",
102
+ "inspecting"
103
+ ]);
104
+ const RECEIVING_CAPABLE_CLAIM_STATUSES = /* @__PURE__ */ new Set([
105
+ "received",
106
+ "inspecting"
107
+ ]);
108
+ const DELETABLE_CLAIM_STATUSES = /* @__PURE__ */ new Set(["draft", "cancelled"]);
109
+ const LINE_STATUS_TRANSITIONS = {
110
+ pending: ["approved", "rejected"],
111
+ approved: ["received", "resolved"],
112
+ rejected: [],
113
+ received: ["inspected"],
114
+ inspected: ["resolved"],
115
+ resolved: []
116
+ };
117
+ const EMPTY_RISK_ASSESSMENT = { level: "none", signals: [] };
118
+ const UNASSIGNED_SELECT_VALUE = "__unassigned__";
119
+ const CLEAR_SELECT_VALUE = "__clear__";
120
+ const AGENT_ID = "warranty_claims.claims_assistant";
121
+ function isRecord(value) {
122
+ return value !== null && typeof value === "object" && !Array.isArray(value);
123
+ }
124
+ function toStringOrNull(value) {
125
+ return typeof value === "string" && value.trim().length ? value.trim() : null;
126
+ }
127
+ function toNumberOrNull(value) {
128
+ if (typeof value === "number" && Number.isFinite(value)) return value;
129
+ if (typeof value === "string" && value.trim().length) {
130
+ const parsed = Number(value);
131
+ return Number.isFinite(parsed) ? parsed : null;
132
+ }
133
+ return null;
134
+ }
135
+ function toTranslateParams(value) {
136
+ if (!isRecord(value)) return void 0;
137
+ const params = {};
138
+ for (const [key, entry] of Object.entries(value)) {
139
+ if (typeof entry === "string" || typeof entry === "number") {
140
+ params[key] = entry;
141
+ }
142
+ }
143
+ return Object.keys(params).length ? params : void 0;
144
+ }
145
+ function normalizeRiskSignal(value) {
146
+ if (!isRecord(value)) return null;
147
+ const id = toStringOrNull(value.id);
148
+ const level = toStringOrNull(value.level);
149
+ const messageKey = toStringOrNull(value.messageKey);
150
+ if (!id || !messageKey || level !== "low" && level !== "medium" && level !== "high") return null;
151
+ const relatedClaimNumbers = Array.isArray(value.relatedClaimNumbers) ? value.relatedClaimNumbers.filter((claimNumber) => typeof claimNumber === "string" && claimNumber.length > 0) : void 0;
152
+ return {
153
+ id,
154
+ level,
155
+ messageKey,
156
+ params: toTranslateParams(value.params),
157
+ relatedClaimNumbers: relatedClaimNumbers?.length ? relatedClaimNumbers : void 0
158
+ };
159
+ }
160
+ function normalizeRiskAssessment(value) {
161
+ if (!isRecord(value)) return EMPTY_RISK_ASSESSMENT;
162
+ const level = toStringOrNull(value.level);
163
+ const normalizedLevel = level === "low" || level === "medium" || level === "high" || level === "none" ? level : "none";
164
+ const signals = Array.isArray(value.signals) ? value.signals.map(normalizeRiskSignal).filter((signal) => signal !== null) : [];
165
+ return { level: normalizedLevel, signals };
166
+ }
167
+ function normalizeRiskResponse(value) {
168
+ if (!isRecord(value)) return EMPTY_RISK_ASSESSMENT;
169
+ if ("result" in value) return normalizeRiskAssessment(value.result);
170
+ return normalizeRiskAssessment(value);
171
+ }
172
+ function isClaimLineStatusValue(value) {
173
+ return typeof value === "string" && CLAIM_LINE_STATUSES.includes(value);
174
+ }
175
+ function buildLineStatusOptions(status, t) {
176
+ const current = isClaimLineStatusValue(status) ? status : "pending";
177
+ const values = Array.from(/* @__PURE__ */ new Set([current, ...LINE_STATUS_TRANSITIONS[current]]));
178
+ return values.map((value) => ({ value, label: t(`warranty_claims.lineStatus.${value}`) }));
179
+ }
180
+ function buildDispositionOptions(allowedDispositions, currentDisposition, t) {
181
+ const values = new Set(
182
+ CLAIM_DISPOSITIONS.filter((disposition) => allowedDispositions.includes(disposition))
183
+ );
184
+ if (currentDisposition) values.add(currentDisposition);
185
+ return Array.from(values).map((disposition) => ({
186
+ value: disposition,
187
+ label: t(`warranty_claims.disposition.${disposition}`, disposition)
188
+ }));
189
+ }
190
+ function formatTriageMessage(value, t) {
191
+ if (typeof value === "string") return t(value);
192
+ return t(value.messageKey, value.params);
193
+ }
194
+ function triageLineHeading(suggestedLine, lines, t) {
195
+ const name = suggestedLine.productName ?? suggestedLine.sku ?? suggestedLine.serialNumber ?? null;
196
+ const lineNo = toNumberOrNull(suggestedLine.lineNo) ?? lines.find((line) => line.id === suggestedLine.lineId)?.lineNo ?? null;
197
+ const label = name ?? t("warranty_claims.detail.lines.unnamed", "Unnamed line");
198
+ return lineNo !== null ? `#${lineNo} ${label}` : label;
199
+ }
200
+ function formatTimelineBody(event, t, userNames) {
201
+ if (event.body) return event.body;
202
+ const payload = event.payload;
203
+ const action = payload ? toStringOrNull(payload.action) : null;
204
+ if (event.kind === "system" && action === "sla_paused") return t("warranty_claims.timeline.slaPaused");
205
+ if (event.kind === "system" && action === "sla_resumed") return t("warranty_claims.timeline.slaResumed");
206
+ if (event.kind === "system" && action === "auto_approved") return t("warranty_claims.timeline.autoApproved");
207
+ if (event.kind === "system" && action === "ai_assessment_recorded") return t("warranty_claims.timeline.aiAssessmentRecorded");
208
+ if (event.kind === "system" && action === "sales_return_created") return t("warranty_claims.timeline.salesReturnCreated");
209
+ if (event.kind === "system" && action === "sales_return_orphaned") return t("warranty_claims.timeline.salesReturnOrphaned");
210
+ if (event.kind === "system" && action === "undo_sales_return_created") return t("warranty_claims.timeline.undoSalesReturnCreated");
211
+ if (event.kind === "system" && action === "replacement_order_created") return t("warranty_claims.timeline.replacementOrderCreated");
212
+ if (event.kind === "system" && action === "replacement_order_orphaned") return t("warranty_claims.timeline.replacementOrderOrphaned");
213
+ if (event.kind === "system" && action === "undo_replacement_order_created") return t("warranty_claims.timeline.undoReplacementOrderCreated");
214
+ if (event.kind === "system" && action === "credit_memo_created") return t("warranty_claims.timeline.creditMemoCreated");
215
+ if (event.kind === "system" && action === "credit_memo_orphaned") return t("warranty_claims.timeline.creditMemoOrphaned");
216
+ if (event.kind === "system" && action === "undo_credit_memo_created") return t("warranty_claims.timeline.undoCreditMemoCreated");
217
+ if (event.kind === "assignment") {
218
+ const assigneeUserId = payload ? toStringOrNull(payload.assigneeUserId) : null;
219
+ if (!assigneeUserId) return t("warranty_claims.timeline.unassigned");
220
+ return t("warranty_claims.timeline.assignedTo", { name: userNames[assigneeUserId] ?? t("warranty_claims.detail.unknownUser") });
221
+ }
222
+ const from = payload ? toStringOrNull(payload.from) ?? toStringOrNull(payload.fromStatus) : null;
223
+ const to = payload ? toStringOrNull(payload.to) ?? toStringOrNull(payload.toStatus) : null;
224
+ if (event.kind === "status_changed" && from && to) {
225
+ const statusLine = `${t(`warranty_claims.status.${from}`)} \u2192 ${t(`warranty_claims.status.${to}`)}`;
226
+ const systemNote = payload ? toStringOrNull(payload.systemNote) : null;
227
+ if (systemNote && systemNote.startsWith("warranty_claims.")) {
228
+ return `${statusLine} \u2014 ${t(systemNote)}`;
229
+ }
230
+ return statusLine;
231
+ }
232
+ return null;
233
+ }
234
+ function resolveTimelineActor(event, claim, userNames, t) {
235
+ if (event.actorUserId) return userNames[event.actorUserId] ?? t("warranty_claims.detail.unknownUser");
236
+ if (event.actorCustomerId) return claim.customerName ?? t("warranty_claims.detail.customerActor");
237
+ return t("warranty_claims.detail.systemActor");
238
+ }
239
+ function translateErrorMessage(err, t, fallbackKey) {
240
+ const mappedMessage = mapCrudServerErrorToFormErrors(err).message;
241
+ if (typeof mappedMessage === "string" && mappedMessage.trim().length) return t(mappedMessage, mappedMessage);
242
+ if (err instanceof Error && err.message) return t(err.message, err.message);
243
+ return t(fallbackKey);
244
+ }
245
+ function buildRiskSignalTitle(signal) {
246
+ return signal.relatedClaimNumbers?.length ? signal.relatedClaimNumbers.join(", ") : void 0;
247
+ }
248
+ function riskSignalVariant(signal) {
249
+ return signal.level === "high" ? "error" : "warning";
250
+ }
251
+ function normalizeClaim(value) {
252
+ if (!isRecord(value)) return null;
253
+ const id = toStringOrNull(value.id);
254
+ if (!id) return null;
255
+ return {
256
+ id,
257
+ claimNumber: toStringOrNull(value.claimNumber),
258
+ claimType: toStringOrNull(value.claimType),
259
+ channel: toStringOrNull(value.channel),
260
+ status: toStringOrNull(value.status),
261
+ priority: toStringOrNull(value.priority),
262
+ customerId: toStringOrNull(value.customerId),
263
+ customerName: toStringOrNull(value.customerName),
264
+ orderId: toStringOrNull(value.orderId),
265
+ orderNumber: toStringOrNull(value.orderNumber),
266
+ salesReturnId: toStringOrNull(value.salesReturnId),
267
+ replacementOrderId: toStringOrNull(value.replacementOrderId),
268
+ creditMemoId: toStringOrNull(value.creditMemoId),
269
+ awaitingStaffReply: parseBooleanFromUnknown(value.awaitingStaffReply) ?? false,
270
+ vendorName: toStringOrNull(value.vendorName),
271
+ vendorRef: toStringOrNull(value.vendorRef),
272
+ totalClaimedAmount: toStringOrNull(value.totalClaimedAmount),
273
+ totalApprovedAmount: toStringOrNull(value.totalApprovedAmount),
274
+ totalRecoveredAmount: toStringOrNull(value.totalRecoveredAmount),
275
+ slaDueAt: toStringOrNull(value.slaDueAt),
276
+ slaPausedAt: toStringOrNull(value.slaPausedAt),
277
+ submittedAt: toStringOrNull(value.submittedAt),
278
+ assigneeUserId: toStringOrNull(value.assigneeUserId),
279
+ assigneeName: toStringOrNull(value.assigneeName),
280
+ createdAt: toStringOrNull(value.createdAt),
281
+ updatedAt: toStringOrNull(value.updatedAt),
282
+ currencyCode: toStringOrNull(value.currencyCode),
283
+ notes: toStringOrNull(value.notes),
284
+ reasonCode: toStringOrNull(value.reasonCode),
285
+ rejectionReasonCode: toStringOrNull(value.rejectionReasonCode),
286
+ resolutionSummary: toStringOrNull(value.resolutionSummary),
287
+ returnLabelUrl: toStringOrNull(value.returnLabelUrl),
288
+ returnTrackingNumber: toStringOrNull(value.returnTrackingNumber),
289
+ returnCarrier: toStringOrNull(value.returnCarrier)
290
+ };
291
+ }
292
+ function normalizeLine(value) {
293
+ if (!isRecord(value)) return null;
294
+ const id = toStringOrNull(value.id);
295
+ if (!id) return null;
296
+ return {
297
+ id,
298
+ claimId: toStringOrNull(value.claimId),
299
+ lineNo: toNumberOrNull(value.lineNo),
300
+ productId: toStringOrNull(value.productId),
301
+ variantId: toStringOrNull(value.variantId),
302
+ productName: toStringOrNull(value.productName),
303
+ orderLineId: toStringOrNull(value.orderLineId),
304
+ sku: toStringOrNull(value.sku),
305
+ serialNumber: toStringOrNull(value.serialNumber),
306
+ purchaseDate: toStringOrNull(value.purchaseDate),
307
+ warrantyMonths: toNumberOrNull(value.warrantyMonths),
308
+ faultCode: toStringOrNull(value.faultCode),
309
+ faultDescription: toStringOrNull(value.faultDescription),
310
+ qtyClaimed: toStringOrNull(value.qtyClaimed),
311
+ qtyApproved: toStringOrNull(value.qtyApproved),
312
+ qtyReceived: toStringOrNull(value.qtyReceived),
313
+ disposition: toStringOrNull(value.disposition),
314
+ lineStatus: toStringOrNull(value.lineStatus),
315
+ creditAmount: toStringOrNull(value.creditAmount),
316
+ restockingFee: toStringOrNull(value.restockingFee),
317
+ coreChargeAmount: toStringOrNull(value.coreChargeAmount),
318
+ coreCreditAmount: toStringOrNull(value.coreCreditAmount),
319
+ vendorClaimLineId: toStringOrNull(value.vendorClaimLineId),
320
+ conditionOnReceipt: toStringOrNull(value.conditionOnReceipt),
321
+ conditionGrade: toStringOrNull(value.conditionGrade),
322
+ quarantineStatus: toStringOrNull(value.quarantineStatus),
323
+ inspectionNotes: toStringOrNull(value.inspectionNotes),
324
+ assessmentPayload: isRecord(value.assessmentPayload) ? value.assessmentPayload : null,
325
+ updatedAt: toStringOrNull(value.updatedAt)
326
+ };
327
+ }
328
+ function normalizeEvent(value) {
329
+ if (!isRecord(value)) return null;
330
+ const id = toStringOrNull(value.id);
331
+ if (!id) return null;
332
+ return {
333
+ id,
334
+ kind: toStringOrNull(value.kind) ?? "system",
335
+ visibility: toStringOrNull(value.visibility) ?? "internal",
336
+ body: toStringOrNull(value.body),
337
+ payload: isRecord(value.payload) ? value.payload : null,
338
+ actorUserId: toStringOrNull(value.actorUserId),
339
+ actorCustomerId: toStringOrNull(value.actorCustomerId),
340
+ createdAt: toStringOrNull(value.createdAt)
341
+ };
342
+ }
343
+ function normalizeDictionaryOption(item) {
344
+ if (!isRecord(item)) return null;
345
+ const value = toStringOrNull(item.value);
346
+ if (!value) return null;
347
+ return { value, label: toStringOrNull(item.label) ?? value };
348
+ }
349
+ function nullableText(value) {
350
+ return toStringOrNull(value);
351
+ }
352
+ function buildConflictError(call, fallbackMessage, t) {
353
+ const payload = isRecord(call.result) ? call.result : {};
354
+ const rawMessage = typeof payload.error === "string" ? payload.error : fallbackMessage;
355
+ const message = t ? t(rawMessage) : rawMessage;
356
+ return Object.assign(new Error(message), { status: call.status }, payload);
357
+ }
358
+ function readDraftReplyPayload(value) {
359
+ if (!isRecord(value)) return {};
360
+ return isRecord(value.result) ? value.result : value;
361
+ }
362
+ function isDraftReplyNotConfigured(value) {
363
+ const payload = readDraftReplyPayload(value);
364
+ return payload.notConfigured === true;
365
+ }
366
+ function readDraftReply(value) {
367
+ return toStringOrNull(readDraftReplyPayload(value).draft);
368
+ }
369
+ function readErrorKey(value) {
370
+ return isRecord(value) ? toStringOrNull(value.error) : null;
371
+ }
372
+ function formatAmount(value, currencyCode, fallback) {
373
+ const amount = toNumberOrNull(value);
374
+ if (amount === null) return fallback;
375
+ if (!currencyCode) return amount.toLocaleString();
376
+ return new Intl.NumberFormat(void 0, { style: "currency", currency: currencyCode }).format(amount);
377
+ }
378
+ function eventIcon(kind) {
379
+ if (kind === "comment") return MessageSquare;
380
+ if (kind === "assignment") return UserRound;
381
+ if (kind === "status_changed") return RefreshCw;
382
+ return Info;
383
+ }
384
+ const TIMELINE_FILTER_LABELS = {
385
+ all: { key: "warranty_claims.detail.timeline.filter.all", fallback: "All" },
386
+ comments: { key: "warranty_claims.detail.timeline.filter.comments", fallback: "Comments" },
387
+ status_changes: { key: "warranty_claims.detail.timeline.filter.statusChanges", fallback: "Status changes" },
388
+ customer_visible: { key: "warranty_claims.detail.timeline.filter.customerVisible", fallback: "Customer-visible" }
389
+ };
390
+ function RiskSignalChips({ signals, t }) {
391
+ if (!signals.length) return null;
392
+ return /* @__PURE__ */ jsx(Fragment, { children: signals.map((signal) => /* @__PURE__ */ jsx("span", { className: "min-w-0 max-w-full", title: buildRiskSignalTitle(signal), children: /* @__PURE__ */ jsx(
393
+ StatusBadge,
394
+ {
395
+ variant: riskSignalVariant(signal),
396
+ className: "h-auto max-w-full rounded-md py-1 whitespace-normal break-words text-left leading-snug",
397
+ children: t(signal.messageKey, signal.params)
398
+ }
399
+ ) }, signal.id)) });
400
+ }
401
+ function InlineQtyApprovedCell({
402
+ line,
403
+ disabled,
404
+ label,
405
+ onSave
406
+ }) {
407
+ const currentValue = quantityInputValue(line.qtyApproved);
408
+ const [draft, setDraft] = React.useState(currentValue);
409
+ const blurSaveSuppressedRef = React.useRef(false);
410
+ React.useEffect(() => {
411
+ setDraft(currentValue);
412
+ }, [currentValue]);
413
+ const commit = React.useCallback((value) => {
414
+ const nextValue = value.trim().length ? value.trim() : null;
415
+ if (parseQuantity(nextValue) === parseQuantity(line.qtyApproved)) return;
416
+ void onSave(line, "qtyApproved", nextValue);
417
+ }, [line, onSave]);
418
+ return /* @__PURE__ */ jsx(
419
+ Input,
420
+ {
421
+ type: "number",
422
+ inputMode: "decimal",
423
+ value: draft,
424
+ disabled,
425
+ "aria-label": label,
426
+ className: "w-24",
427
+ onClick: (event) => event.stopPropagation(),
428
+ onChange: (event) => setDraft(event.target.value),
429
+ onFocus: () => {
430
+ blurSaveSuppressedRef.current = false;
431
+ },
432
+ onBlur: () => {
433
+ if (blurSaveSuppressedRef.current) {
434
+ blurSaveSuppressedRef.current = false;
435
+ return;
436
+ }
437
+ commit(draft);
438
+ },
439
+ onKeyDown: (event) => {
440
+ if (event.key === "Escape") {
441
+ event.preventDefault();
442
+ blurSaveSuppressedRef.current = true;
443
+ setDraft(currentValue);
444
+ event.currentTarget.blur();
445
+ return;
446
+ }
447
+ if (event.key === "Enter") {
448
+ event.preventDefault();
449
+ blurSaveSuppressedRef.current = true;
450
+ commit(draft);
451
+ event.currentTarget.blur();
452
+ }
453
+ }
454
+ }
455
+ );
456
+ }
457
+ function InlineLineSelectCell({
458
+ line,
459
+ field,
460
+ value,
461
+ options,
462
+ label,
463
+ emptyLabel,
464
+ disabled,
465
+ onSave
466
+ }) {
467
+ const selectedValue = value ?? CLEAR_SELECT_VALUE;
468
+ return /* @__PURE__ */ jsx("div", { onClick: (event) => event.stopPropagation(), children: /* @__PURE__ */ jsxs(
469
+ Select,
470
+ {
471
+ value: selectedValue,
472
+ disabled,
473
+ onValueChange: (nextValue) => {
474
+ const normalizedValue = nextValue === CLEAR_SELECT_VALUE ? null : nextValue;
475
+ if (normalizedValue === value) return;
476
+ void onSave(line, field, normalizedValue);
477
+ },
478
+ children: [
479
+ /* @__PURE__ */ jsx(SelectTrigger, { "aria-label": label, className: "w-36", children: /* @__PURE__ */ jsx(SelectValue, {}) }),
480
+ /* @__PURE__ */ jsxs(SelectContent, { children: [
481
+ emptyLabel ? /* @__PURE__ */ jsx(SelectItem, { value: CLEAR_SELECT_VALUE, children: emptyLabel }) : null,
482
+ options.map((option) => /* @__PURE__ */ jsx(SelectItem, { value: option.value, children: option.label }, option.value))
483
+ ] })
484
+ ]
485
+ }
486
+ ) });
487
+ }
488
+ function WarrantyClaimDetailPage({ params }) {
489
+ const t = useT();
490
+ const locale = useLocale();
491
+ const router = useRouter();
492
+ const id = typeof params?.id === "string" ? params.id : "";
493
+ const { confirm, ConfirmDialogElement } = useConfirmDialog();
494
+ const currentUserId = useCurrentUserId();
495
+ const scopeVersion = useOrganizationScopeVersion();
496
+ const [claim, setClaim] = React.useState(null);
497
+ const [lines, setLines] = React.useState([]);
498
+ const [events, setEvents] = React.useState([]);
499
+ const [attachmentCount, setAttachmentCount] = React.useState(0);
500
+ const [loading, setLoading] = React.useState(true);
501
+ const [error, setError] = React.useState(null);
502
+ const [notFound, setNotFound] = React.useState(false);
503
+ const [activeTab, setActiveTab] = React.useState("lines");
504
+ const [timelineFilter, setTimelineFilter] = React.useState("all");
505
+ const [customerLink, setCustomerLink] = React.useState(null);
506
+ const [lineDialog, setLineDialog] = React.useState(null);
507
+ const [defaultWarrantyMonths, setDefaultWarrantyMonths] = React.useState(null);
508
+ const [featureAccess, setFeatureAccess] = React.useState({
509
+ claimManage: false,
510
+ claimDelete: false,
511
+ receivingManage: false,
512
+ salesReturnsCreate: false,
513
+ salesOrdersManage: false,
514
+ salesCreditMemosManage: false
515
+ });
516
+ React.useEffect(() => {
517
+ let cancelled = false;
518
+ void apiCall("/api/warranty_claims/settings-general", { headers: { "x-om-forbidden-redirect": "0" } }, { fallback: {} }).then((call) => {
519
+ if (cancelled || !call.ok) return;
520
+ const months = call.result?.result?.defaultWarrantyMonths;
521
+ setDefaultWarrantyMonths(typeof months === "number" && Number.isFinite(months) ? months : null);
522
+ }).catch(() => void 0);
523
+ return () => {
524
+ cancelled = true;
525
+ };
526
+ }, [scopeVersion]);
527
+ React.useEffect(() => {
528
+ let cancelled = false;
529
+ void apiCall(
530
+ "/api/auth/feature-check",
531
+ {
532
+ method: "POST",
533
+ headers: { "content-type": "application/json" },
534
+ body: JSON.stringify({
535
+ features: [
536
+ "warranty_claims.claim.manage",
537
+ "warranty_claims.claim.delete",
538
+ "warranty_claims.receiving.manage",
539
+ "sales.returns.create",
540
+ "sales.orders.manage",
541
+ "sales.credit_memos.manage"
542
+ ]
543
+ })
544
+ },
545
+ { fallback: { ok: false, granted: [] } }
546
+ ).then((call) => {
547
+ if (cancelled || !call.ok) return;
548
+ const granted = Array.isArray(call.result?.granted) ? call.result.granted : [];
549
+ const allGranted = call.result?.ok === true;
550
+ setFeatureAccess({
551
+ claimManage: allGranted || hasFeature(granted, "warranty_claims.claim.manage"),
552
+ claimDelete: allGranted || hasFeature(granted, "warranty_claims.claim.delete"),
553
+ receivingManage: allGranted || hasFeature(granted, "warranty_claims.receiving.manage"),
554
+ salesReturnsCreate: allGranted || hasFeature(granted, "sales.returns.create"),
555
+ salesOrdersManage: allGranted || hasFeature(granted, "sales.orders.manage"),
556
+ salesCreditMemosManage: allGranted || hasFeature(granted, "sales.credit_memos.manage")
557
+ });
558
+ }).catch(() => {
559
+ if (!cancelled) {
560
+ setFeatureAccess({
561
+ claimManage: false,
562
+ claimDelete: false,
563
+ receivingManage: false,
564
+ salesReturnsCreate: false,
565
+ salesOrdersManage: false,
566
+ salesCreditMemosManage: false
567
+ });
568
+ }
569
+ });
570
+ return () => {
571
+ cancelled = true;
572
+ };
573
+ }, [scopeVersion]);
574
+ const [transitionDialog, setTransitionDialog] = React.useState(null);
575
+ const [vendorDialogOpen, setVendorDialogOpen] = React.useState(false);
576
+ const [commentBody, setCommentBody] = React.useState("");
577
+ const [commentVisibility, setCommentVisibility] = React.useState("internal");
578
+ const [aiSuggestion, setAiSuggestion] = React.useState(null);
579
+ const [aiLoading, setAiLoading] = React.useState(false);
580
+ const [appliedTriageLineIds, setAppliedTriageLineIds] = React.useState(/* @__PURE__ */ new Set());
581
+ const [draftReplyLoading, setDraftReplyLoading] = React.useState(false);
582
+ const [draftReplyHidden, setDraftReplyHidden] = React.useState(false);
583
+ const [riskAssessment, setRiskAssessment] = React.useState(EMPTY_RISK_ASSESSMENT);
584
+ const [slaAtRiskThresholdPct, setSlaAtRiskThresholdPct] = React.useState(void 0);
585
+ const [assignDialogOpen, setAssignDialogOpen] = React.useState(false);
586
+ const [assignSearch, setAssignSearch] = React.useState("");
587
+ const [assignOptions, setAssignOptions] = React.useState([]);
588
+ const [assignLoading, setAssignLoading] = React.useState(false);
589
+ const [selectedAssigneeUserId, setSelectedAssigneeUserId] = React.useState(UNASSIGNED_SELECT_VALUE);
590
+ const mutationContextId = React.useMemo(() => `warranty-claim:${id || "pending"}`, [id]);
591
+ const { runMutation, retryLastMutation } = useGuardedMutation({
592
+ contextId: mutationContextId,
593
+ blockedMessage: t("warranty_claims.common.saveBlocked")
594
+ });
595
+ const mutationContext = React.useMemo(() => ({
596
+ formId: mutationContextId,
597
+ resourceKind: "warranty_claims.claim",
598
+ resourceId: claim?.id ?? id,
599
+ retryLastMutation
600
+ }), [claim?.id, id, mutationContextId, retryLastMutation]);
601
+ const loadDictionaryOptions = React.useCallback(async (dictionaryKey, kind) => {
602
+ const dictionaries = await readApiResultOrThrow(
603
+ "/api/dictionaries",
604
+ void 0,
605
+ {
606
+ fallback: { items: [] },
607
+ errorMessage: t("warranty_claims.form.error.dictionaryLoad")
608
+ }
609
+ );
610
+ const dictionary = (dictionaries.items ?? []).find((item) => item.key === dictionaryKey);
611
+ if (!dictionary?.id) return [];
612
+ const entries = await readApiResultOrThrow(
613
+ `/api/dictionaries/${encodeURIComponent(dictionary.id)}/entries`,
614
+ void 0,
615
+ {
616
+ fallback: { items: [] },
617
+ errorMessage: t("warranty_claims.form.error.dictionaryLoad")
618
+ }
619
+ );
620
+ return (entries.items ?? []).map(normalizeDictionaryOption).filter((option) => option !== null).map((option) => ({
621
+ ...option,
622
+ label: localizeDictionaryLabel(t, kind, option.value, option.label)
623
+ }));
624
+ }, [t]);
625
+ const loadData = React.useCallback(async () => {
626
+ if (!id) return;
627
+ setLoading(true);
628
+ setError(null);
629
+ setNotFound(false);
630
+ try {
631
+ const [claimPayload, linesPayload, eventsPayload, riskPayload, statsPayload, attachmentsPayload] = await Promise.all([
632
+ readApiResultOrThrow(
633
+ `/api/warranty_claims?ids=${encodeURIComponent(id)}&page=1&pageSize=1`,
634
+ void 0,
635
+ { fallback: { items: [] }, errorMessage: t("warranty_claims.detail.error.load") }
636
+ ),
637
+ readApiResultOrThrow(
638
+ `/api/warranty_claims/lines?claimId=${encodeURIComponent(id)}&page=1&pageSize=100`,
639
+ void 0,
640
+ { fallback: { items: [] }, errorMessage: t("warranty_claims.detail.error.loadLines") }
641
+ ),
642
+ readApiResultOrThrow(
643
+ `/api/warranty_claims/events?claimId=${encodeURIComponent(id)}`,
644
+ void 0,
645
+ { fallback: { items: [] }, errorMessage: t("warranty_claims.detail.error.loadEvents") }
646
+ ),
647
+ readApiResultOrThrow(
648
+ `/api/warranty_claims/risk?claimId=${encodeURIComponent(id)}`,
649
+ void 0,
650
+ {
651
+ fallback: { ok: true, result: EMPTY_RISK_ASSESSMENT },
652
+ errorMessage: t("warranty_claims.detail.error.loadRisk")
653
+ }
654
+ ),
655
+ readApiResultOrThrow(
656
+ "/api/warranty_claims/stats",
657
+ void 0,
658
+ { fallback: { ok: true, result: {} } }
659
+ ),
660
+ readApiResultOrThrow(
661
+ `/api/attachments?entityId=${encodeURIComponent("warranty_claims:warranty_claim")}&recordId=${encodeURIComponent(id)}`,
662
+ void 0,
663
+ { fallback: { items: [] } }
664
+ )
665
+ ]);
666
+ const nextClaim = (claimPayload.items ?? []).map(normalizeClaim).find((item) => item !== null) ?? null;
667
+ if (!nextClaim) {
668
+ setClaim(null);
669
+ setLines([]);
670
+ setEvents([]);
671
+ setAttachmentCount(0);
672
+ setRiskAssessment(EMPTY_RISK_ASSESSMENT);
673
+ setNotFound(true);
674
+ return;
675
+ }
676
+ setClaim(nextClaim);
677
+ setLines((linesPayload.items ?? []).map(normalizeLine).filter((item) => item !== null));
678
+ setEvents((eventsPayload.items ?? []).map(normalizeEvent).filter((item) => item !== null));
679
+ setAttachmentCount(Array.isArray(attachmentsPayload.items) ? attachmentsPayload.items.length : 0);
680
+ setRiskAssessment(normalizeRiskResponse(riskPayload));
681
+ const nextThreshold = statsPayload?.result?.slaAtRiskThresholdPct;
682
+ setSlaAtRiskThresholdPct(typeof nextThreshold === "number" ? nextThreshold : void 0);
683
+ } catch (err) {
684
+ setError(err instanceof Error ? err.message : t("warranty_claims.detail.error.load"));
685
+ } finally {
686
+ setLoading(false);
687
+ }
688
+ }, [id, scopeVersion, t]);
689
+ React.useEffect(() => {
690
+ void loadData();
691
+ }, [loadData]);
692
+ useAppEvent("warranty_claims.claim.*", (event) => {
693
+ const eventClaimId = toStringOrNull(event.payload.claimId);
694
+ if (eventClaimId === id) void loadData();
695
+ }, [id, loadData]);
696
+ const referencedUserIds = React.useMemo(() => {
697
+ const collected = /* @__PURE__ */ new Set();
698
+ if (claim?.assigneeUserId) collected.add(claim.assigneeUserId);
699
+ for (const event of events) {
700
+ if (event.actorUserId) collected.add(event.actorUserId);
701
+ if (event.kind === "assignment") {
702
+ const assigneeUserId = toStringOrNull(event.payload?.assigneeUserId);
703
+ if (assigneeUserId) collected.add(assigneeUserId);
704
+ }
705
+ }
706
+ return [...collected];
707
+ }, [claim?.assigneeUserId, events]);
708
+ const userNames = useUserDisplayNames(referencedUserIds);
709
+ React.useEffect(() => {
710
+ if (!assignDialogOpen) return;
711
+ const controller = new AbortController();
712
+ setAssignLoading(true);
713
+ fetchAssignableStaffMembersPage(assignSearch, { page: 1, pageSize: 24, signal: controller.signal }).then((page) => setAssignOptions(page.items)).catch(() => setAssignOptions([])).finally(() => {
714
+ if (!controller.signal.aborted) setAssignLoading(false);
715
+ });
716
+ return () => controller.abort();
717
+ }, [assignDialogOpen, assignSearch]);
718
+ const claimCustomerId = claim?.customerId ?? null;
719
+ React.useEffect(() => {
720
+ if (!claimCustomerId || customerLink?.customerId === claimCustomerId) return;
721
+ const controller = new AbortController();
722
+ const idsParam = encodeURIComponent(claimCustomerId);
723
+ const hasMatch = (payload) => (payload?.items ?? []).some((item) => isRecord(item) && toStringOrNull(item.id) === claimCustomerId);
724
+ const resolveCustomerHref = async () => {
725
+ const people = await apiCall(
726
+ `/api/customers/people?ids=${idsParam}&pageSize=1`,
727
+ { signal: controller.signal },
728
+ { fallback: { items: [] } }
729
+ );
730
+ if (people.ok && hasMatch(people.result)) return `/backend/customers/people/${claimCustomerId}`;
731
+ const companies = await apiCall(
732
+ `/api/customers/companies?ids=${idsParam}&pageSize=1`,
733
+ { signal: controller.signal },
734
+ { fallback: { items: [] } }
735
+ );
736
+ if (companies.ok && hasMatch(companies.result)) return `/backend/customers/companies/${claimCustomerId}`;
737
+ return null;
738
+ };
739
+ resolveCustomerHref().then((href) => {
740
+ if (controller.signal.aborted || !href) return;
741
+ setCustomerLink({ customerId: claimCustomerId, href });
742
+ }).catch(() => {
743
+ });
744
+ return () => controller.abort();
745
+ }, [claimCustomerId, customerLink]);
746
+ const filteredTimelineEvents = React.useMemo(
747
+ () => filterTimelineEvents(events, timelineFilter),
748
+ [events, timelineFilter]
749
+ );
750
+ const currentStatus = typeof claim?.status === "string" ? claim.status : "draft";
751
+ const nextStatuses = React.useMemo(() => {
752
+ if (!claim || !(currentStatus in CLAIM_STATUS_TRANSITIONS)) return [];
753
+ return CLAIM_STATUS_TRANSITIONS[currentStatus] ?? [];
754
+ }, [claim, currentStatus]);
755
+ const primaryNextStatus = React.useMemo(
756
+ () => nextStatuses.find((status) => status !== "cancelled" && status !== "rejected" && status !== "info_requested") ?? nextStatuses[0] ?? null,
757
+ [nextStatuses]
758
+ );
759
+ const resolutionStatuses = React.useMemo(
760
+ () => nextStatuses.filter((status) => status !== primaryNextStatus),
761
+ [nextStatuses, primaryNextStatus]
762
+ );
763
+ const noValue = t("warranty_claims.common.noValue");
764
+ const linesEditable = LINE_EDITABLE_CLAIM_STATUSES.has(currentStatus);
765
+ const linesInlineEditable = linesEditable && featureAccess.claimManage;
766
+ const claimActive = !isTerminal(currentStatus);
767
+ const claimMutable = claimActive && currentStatus !== "resolved" && currentStatus !== "rejected";
768
+ const allowedDispositions = React.useMemo(
769
+ () => resolveClaimTypeUiConfig(claim?.claimType).allowedDispositions,
770
+ [claim?.claimType]
771
+ );
772
+ const currentLineDisposition = lineDialog?.mode === "edit" ? lineDialog.line.disposition : null;
773
+ const riskSignals = riskAssessment.signals;
774
+ const assigneeDisplayName = claim?.assigneeUserId ? claim.assigneeName ?? userNames[claim.assigneeUserId] ?? t("warranty_claims.detail.unknownUser") : t("warranty_claims.detail.unassigned");
775
+ const eligibleVendorLines = React.useMemo(
776
+ () => lines.filter((line) => line.lineStatus === "resolved" && !line.vendorClaimLineId),
777
+ [lines]
778
+ );
779
+ const assignableOptions = React.useMemo(() => {
780
+ const byUserId = /* @__PURE__ */ new Map();
781
+ for (const option of assignOptions) byUserId.set(option.userId, option);
782
+ if (claim?.assigneeUserId && !byUserId.has(claim.assigneeUserId)) {
783
+ byUserId.set(claim.assigneeUserId, {
784
+ teamMemberId: claim.assigneeUserId,
785
+ userId: claim.assigneeUserId,
786
+ displayName: userNames[claim.assigneeUserId] ?? t("warranty_claims.detail.unknownUser"),
787
+ email: null,
788
+ teamName: null
789
+ });
790
+ }
791
+ return Array.from(byUserId.values());
792
+ }, [assignOptions, claim?.assigneeUserId, userNames, t]);
793
+ const openAssignDialog = React.useCallback(() => {
794
+ setSelectedAssigneeUserId(claim?.assigneeUserId ?? UNASSIGNED_SELECT_VALUE);
795
+ setAssignSearch("");
796
+ setAssignDialogOpen(true);
797
+ }, [claim?.assigneeUserId]);
798
+ const runClaimPost = React.useCallback(async (endpoint, body, successKey) => {
799
+ if (!claim) return;
800
+ try {
801
+ await runMutation({
802
+ operation: async () => {
803
+ const call = await withScopedApiRequestHeaders(
804
+ buildOptimisticLockHeader(claim.updatedAt),
805
+ () => apiCall(endpoint, {
806
+ method: "POST",
807
+ headers: { "content-type": "application/json" },
808
+ body: JSON.stringify(body)
809
+ })
810
+ );
811
+ if (!call.ok) throw buildConflictError(call, t("warranty_claims.detail.error.action"), t);
812
+ return call;
813
+ },
814
+ context: mutationContext,
815
+ mutationPayload: body
816
+ });
817
+ flash(t(successKey), "success");
818
+ await loadData();
819
+ } catch (err) {
820
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return;
821
+ const message = translateErrorMessage(err, t, "warranty_claims.detail.error.action");
822
+ flash(message, "error");
823
+ }
824
+ }, [claim, loadData, mutationContext, runMutation, t]);
825
+ const createSalesReturn = React.useCallback(async () => {
826
+ if (!claim) return;
827
+ const payload = { claimId: claim.id };
828
+ try {
829
+ const call = await runMutation({
830
+ operation: async () => {
831
+ const response = await withScopedApiRequestHeaders(
832
+ buildOptimisticLockHeader(claim.updatedAt),
833
+ () => apiCall("/api/warranty_claims/sales-return", {
834
+ method: "POST",
835
+ headers: { "content-type": "application/json" },
836
+ body: JSON.stringify(payload)
837
+ })
838
+ );
839
+ if (!response.ok) throw buildConflictError(response, t("warranty_claims.detail.error.action"), t);
840
+ return response;
841
+ },
842
+ context: mutationContext,
843
+ mutationPayload: payload
844
+ });
845
+ flash(t("warranty_claims.detail.createSalesReturnSuccess"), "success");
846
+ const skippedCount = call?.result?.skippedLineIds?.length ?? 0;
847
+ if (skippedCount > 0) {
848
+ flash(t("warranty_claims.detail.createSalesReturnSkipped", void 0, { count: skippedCount }), "info");
849
+ }
850
+ await loadData();
851
+ } catch (err) {
852
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return;
853
+ const message = translateErrorMessage(err, t, "warranty_claims.detail.error.action");
854
+ flash(message, "error");
855
+ }
856
+ }, [claim, loadData, mutationContext, runMutation, t]);
857
+ const createReplacementOrder = React.useCallback(async () => {
858
+ if (!claim) return;
859
+ const payload = { claimId: claim.id };
860
+ try {
861
+ const call = await runMutation({
862
+ operation: async () => {
863
+ const response = await withScopedApiRequestHeaders(
864
+ buildOptimisticLockHeader(claim.updatedAt),
865
+ () => apiCall("/api/warranty_claims/replacement-order", {
866
+ method: "POST",
867
+ headers: { "content-type": "application/json" },
868
+ body: JSON.stringify(payload)
869
+ })
870
+ );
871
+ if (!response.ok) throw buildConflictError(response, t("warranty_claims.detail.error.action"), t);
872
+ return response;
873
+ },
874
+ context: mutationContext,
875
+ mutationPayload: payload
876
+ });
877
+ flash(t("warranty_claims.detail.createReplacementOrderSuccess"), "success");
878
+ const skippedCount = call?.result?.skippedLineIds?.length ?? 0;
879
+ if (skippedCount > 0) {
880
+ flash(t("warranty_claims.detail.createReplacementOrderSkipped", void 0, { count: skippedCount }), "info");
881
+ }
882
+ await loadData();
883
+ } catch (err) {
884
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return;
885
+ const message = translateErrorMessage(err, t, "warranty_claims.detail.error.action");
886
+ flash(message, "error");
887
+ }
888
+ }, [claim, loadData, mutationContext, runMutation, t]);
889
+ const createCreditMemo = React.useCallback(async () => {
890
+ if (!claim) return;
891
+ const payload = { claimId: claim.id };
892
+ try {
893
+ const call = await runMutation({
894
+ operation: async () => {
895
+ const response = await withScopedApiRequestHeaders(
896
+ buildOptimisticLockHeader(claim.updatedAt),
897
+ () => apiCall("/api/warranty_claims/credit-memo", {
898
+ method: "POST",
899
+ headers: { "content-type": "application/json" },
900
+ body: JSON.stringify(payload)
901
+ })
902
+ );
903
+ if (!response.ok) throw buildConflictError(response, t("warranty_claims.detail.error.action"), t);
904
+ return response;
905
+ },
906
+ context: mutationContext,
907
+ mutationPayload: payload
908
+ });
909
+ flash(
910
+ t("warranty_claims.detail.createCreditMemoSuccess", void 0, {
911
+ amount: call?.result?.grandTotalGrossAmount ?? "",
912
+ currency: call?.result?.currencyCode ?? ""
913
+ }),
914
+ "success"
915
+ );
916
+ const skippedCount = call?.result?.skippedLineIds?.length ?? 0;
917
+ if (skippedCount > 0) {
918
+ flash(t("warranty_claims.detail.createCreditMemoSkipped", void 0, { count: skippedCount }), "info");
919
+ }
920
+ await loadData();
921
+ } catch (err) {
922
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return;
923
+ const message = translateErrorMessage(err, t, "warranty_claims.detail.error.action");
924
+ flash(message, "error");
925
+ }
926
+ }, [claim, loadData, mutationContext, runMutation, t]);
927
+ const performAssignment = React.useCallback(async (assigneeUserId) => {
928
+ if (!claim) return false;
929
+ const payload = { id: claim.id, assigneeUserId };
930
+ try {
931
+ await runMutation({
932
+ operation: async () => {
933
+ const call = await withScopedApiRequestHeaders(
934
+ buildOptimisticLockHeader(claim.updatedAt),
935
+ () => apiCall("/api/warranty_claims/assign", {
936
+ method: "POST",
937
+ headers: { "content-type": "application/json" },
938
+ body: JSON.stringify(payload)
939
+ })
940
+ );
941
+ if (!call.ok) throw buildConflictError(call, t("warranty_claims.detail.error.action"), t);
942
+ return call;
943
+ },
944
+ context: mutationContext,
945
+ mutationPayload: payload
946
+ });
947
+ flash(t("warranty_claims.list.flash.assigned"), "success");
948
+ await loadData();
949
+ return true;
950
+ } catch (err) {
951
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return false;
952
+ flash(translateErrorMessage(err, t, "warranty_claims.detail.error.action"), "error");
953
+ return false;
954
+ }
955
+ }, [claim, loadData, mutationContext, runMutation, t]);
956
+ const assignClaim = React.useCallback(async () => {
957
+ const assigneeUserId = selectedAssigneeUserId === UNASSIGNED_SELECT_VALUE ? null : selectedAssigneeUserId;
958
+ const success = await performAssignment(assigneeUserId);
959
+ if (success) setAssignDialogOpen(false);
960
+ }, [performAssignment, selectedAssigneeUserId]);
961
+ const assignToMe = React.useCallback(async () => {
962
+ if (!currentUserId) return;
963
+ await performAssignment(currentUserId);
964
+ }, [currentUserId, performAssignment]);
965
+ const loadAiSuggestion = React.useCallback(async () => {
966
+ if (!id) return;
967
+ setAiLoading(true);
968
+ try {
969
+ const suggestion = await readApiResultOrThrow(
970
+ `/api/warranty_claims/ai/suggest?claimId=${encodeURIComponent(id)}`,
971
+ void 0,
972
+ { errorMessage: t("warranty_claims.detail.error.action") }
973
+ );
974
+ setAiSuggestion(suggestion);
975
+ setAppliedTriageLineIds(/* @__PURE__ */ new Set());
976
+ } catch (err) {
977
+ const message = translateErrorMessage(err, t, "warranty_claims.detail.error.action");
978
+ flash(message, "error");
979
+ } finally {
980
+ setAiLoading(false);
981
+ }
982
+ }, [id, t]);
983
+ const applyAiDisposition = React.useCallback(async (lineId, disposition) => {
984
+ if (!claim) return;
985
+ const line = lines.find((candidate) => candidate.id === lineId);
986
+ if (!line) return;
987
+ try {
988
+ await runMutation({
989
+ operation: () => withScopedApiRequestHeaders(
990
+ buildOptimisticLockHeader(line.updatedAt),
991
+ () => updateCrud("warranty_claims/lines", { id: lineId, claimId: claim.id, disposition }, {
992
+ errorMessage: t("warranty_claims.detail.lines.error.save")
993
+ })
994
+ ),
995
+ context: mutationContext,
996
+ mutationPayload: { id: lineId, claimId: claim.id, disposition }
997
+ });
998
+ flash(t("warranty_claims.detail.lines.flash.saved"), "success");
999
+ setAppliedTriageLineIds((prev) => new Set(prev).add(lineId));
1000
+ await loadData();
1001
+ } catch (err) {
1002
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return;
1003
+ const message = translateErrorMessage(err, t, "warranty_claims.detail.error.action");
1004
+ flash(message, "error");
1005
+ }
1006
+ }, [claim, lines, loadData, mutationContext, runMutation, t]);
1007
+ const handleTransition = React.useCallback(async (toStatus, values) => {
1008
+ if (!claim) return;
1009
+ await runClaimPost(
1010
+ toStatus === "submitted" && currentStatus === "draft" ? "/api/warranty_claims/submit" : "/api/warranty_claims/transition",
1011
+ toStatus === "submitted" && currentStatus === "draft" ? { id: claim.id } : {
1012
+ id: claim.id,
1013
+ toStatus,
1014
+ rejectionReasonCode: nullableText(values?.rejectionReasonCode),
1015
+ resolutionSummary: nullableText(values?.resolutionSummary)
1016
+ },
1017
+ "warranty_claims.detail.flash.transitioned"
1018
+ );
1019
+ }, [claim, currentStatus, runClaimPost]);
1020
+ const generateSupplierRecovery = React.useCallback(async ({
1021
+ lineIds,
1022
+ vendorName
1023
+ }) => {
1024
+ if (!claim) return;
1025
+ if (!lineIds.length || !vendorName.trim()) {
1026
+ flash(t("warranty_claims.errors.vendorRecoveryNeedsResolvedLines"), "error");
1027
+ return;
1028
+ }
1029
+ await runClaimPost(
1030
+ "/api/warranty_claims/vendor-recovery",
1031
+ {
1032
+ claimId: claim.id,
1033
+ lineIds,
1034
+ vendorName: vendorName.trim(),
1035
+ vendorRef: null
1036
+ },
1037
+ "warranty_claims.detail.vendorRecovery.created"
1038
+ );
1039
+ }, [claim, runClaimPost, t]);
1040
+ const confirmAndTransition = React.useCallback(async (toStatus) => {
1041
+ if (!claim) return;
1042
+ if (toStatus === "rejected") {
1043
+ setTransitionDialog({ toStatus });
1044
+ return;
1045
+ }
1046
+ if (toStatus === "cancelled") {
1047
+ const confirmed = await confirm({
1048
+ title: t("warranty_claims.detail.confirm.cancelTitle"),
1049
+ variant: "destructive"
1050
+ });
1051
+ if (!confirmed) return;
1052
+ } else {
1053
+ const confirmed = await confirm({
1054
+ title: t("warranty_claims.detail.confirm.transitionTitle")
1055
+ });
1056
+ if (!confirmed) return;
1057
+ }
1058
+ await handleTransition(toStatus);
1059
+ }, [claim, confirm, handleTransition, t]);
1060
+ const deleteClaim = React.useCallback(async () => {
1061
+ if (!claim || !featureAccess.claimDelete || !DELETABLE_CLAIM_STATUSES.has(currentStatus)) return;
1062
+ const confirmed = await confirm({
1063
+ title: t("warranty_claims.audit.claim.delete"),
1064
+ variant: "destructive"
1065
+ });
1066
+ if (!confirmed) return;
1067
+ try {
1068
+ await runMutation({
1069
+ operation: () => withScopedApiRequestHeaders(
1070
+ buildOptimisticLockHeader(claim.updatedAt),
1071
+ () => deleteCrud("warranty_claims", claim.id, {
1072
+ errorMessage: t("warranty_claims.edit.error.delete")
1073
+ })
1074
+ ),
1075
+ context: mutationContext,
1076
+ mutationPayload: { id: claim.id }
1077
+ });
1078
+ flash(t("warranty_claims.edit.deleted"), "success");
1079
+ router.push("/backend/warranty_claims");
1080
+ } catch (err) {
1081
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return;
1082
+ flash(translateErrorMessage(err, t, "warranty_claims.edit.error.delete"), "error");
1083
+ }
1084
+ }, [claim, confirm, currentStatus, featureAccess.claimDelete, loadData, mutationContext, router, runMutation, t]);
1085
+ const headerMoreActions = React.useMemo(() => {
1086
+ if (!claim) return [];
1087
+ const items = [
1088
+ ...claimMutable ? [{
1089
+ id: "edit",
1090
+ label: t("warranty_claims.detail.actions.edit"),
1091
+ icon: Pencil,
1092
+ onSelect: () => router.push(`/backend/warranty_claims/${claim.id}/edit`)
1093
+ }] : [],
1094
+ {
1095
+ id: "copy-link",
1096
+ label: t("warranty_claims.detail.copyLink"),
1097
+ icon: Copy,
1098
+ onSelect: async () => {
1099
+ try {
1100
+ await navigator.clipboard.writeText(window.location.href);
1101
+ flash(t("warranty_claims.detail.linkCopied"), "success");
1102
+ } catch {
1103
+ flash(t("warranty_claims.detail.copyFailed", "Could not copy to the clipboard."), "error");
1104
+ }
1105
+ }
1106
+ }
1107
+ ];
1108
+ if (claim.claimNumber) {
1109
+ items.push({
1110
+ id: "copy-number",
1111
+ label: t("warranty_claims.detail.copyClaimNumber", "Copy claim number"),
1112
+ icon: Hash,
1113
+ onSelect: async () => {
1114
+ try {
1115
+ await navigator.clipboard.writeText(claim.claimNumber ?? "");
1116
+ flash(t("warranty_claims.detail.claimNumberCopied", "Claim number copied."), "success");
1117
+ } catch {
1118
+ flash(t("warranty_claims.detail.copyFailed", "Could not copy to the clipboard."), "error");
1119
+ }
1120
+ }
1121
+ });
1122
+ }
1123
+ if (claim.orderId) {
1124
+ items.push({
1125
+ id: "view-order",
1126
+ label: claim.orderNumber ?? t("warranty_claims.detail.viewOrder"),
1127
+ icon: Copy,
1128
+ onSelect: () => router.push(`/backend/sales/documents/${claim.orderId}`)
1129
+ });
1130
+ }
1131
+ if (featureAccess.claimManage && claimActive) {
1132
+ items.push({
1133
+ id: "assign",
1134
+ label: t("warranty_claims.detail.reassign"),
1135
+ icon: UserRound,
1136
+ onSelect: openAssignDialog
1137
+ });
1138
+ if (currentUserId && claim.assigneeUserId !== currentUserId) {
1139
+ items.push({
1140
+ id: "assign-to-me",
1141
+ label: t("warranty_claims.detail.assignToMe"),
1142
+ icon: UserRound,
1143
+ onSelect: () => {
1144
+ void assignToMe();
1145
+ }
1146
+ });
1147
+ }
1148
+ if (claim.claimType !== "vendor_recovery" && eligibleVendorLines.length > 0) {
1149
+ items.push({
1150
+ id: "vendor-recovery",
1151
+ label: t("warranty_claims.detail.actions.vendorRecovery"),
1152
+ icon: RefreshCw,
1153
+ onSelect: () => setVendorDialogOpen(true)
1154
+ });
1155
+ }
1156
+ }
1157
+ return items;
1158
+ }, [assignToMe, claim, claimActive, claimMutable, currentUserId, eligibleVendorLines.length, featureAccess.claimManage, openAssignDialog, router, t]);
1159
+ const submitComment = React.useCallback(async () => {
1160
+ if (!claim || !commentBody.trim()) return;
1161
+ try {
1162
+ await runMutation({
1163
+ operation: async () => {
1164
+ const call = await withScopedApiRequestHeaders(
1165
+ buildOptimisticLockHeader(claim.updatedAt),
1166
+ () => apiCall("/api/warranty_claims/events", {
1167
+ method: "POST",
1168
+ headers: { "content-type": "application/json" },
1169
+ body: JSON.stringify({
1170
+ claimId: claim.id,
1171
+ body: commentBody.trim(),
1172
+ visibility: commentVisibility
1173
+ })
1174
+ })
1175
+ );
1176
+ if (!call.ok) throw buildConflictError(call, t("warranty_claims.detail.error.action"), t);
1177
+ return call;
1178
+ },
1179
+ context: mutationContext,
1180
+ mutationPayload: {
1181
+ claimId: claim.id,
1182
+ body: commentBody.trim(),
1183
+ visibility: commentVisibility
1184
+ }
1185
+ });
1186
+ setCommentBody("");
1187
+ flash(t("warranty_claims.detail.flash.commentAdded"), "success");
1188
+ await loadData();
1189
+ } catch (err) {
1190
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return;
1191
+ const message = translateErrorMessage(err, t, "warranty_claims.detail.error.comment");
1192
+ flash(message, "error");
1193
+ }
1194
+ }, [claim, commentBody, commentVisibility, loadData, mutationContext, runMutation, t]);
1195
+ const draftReplyWithAi = React.useCallback(async () => {
1196
+ if (!claim) return;
1197
+ setDraftReplyLoading(true);
1198
+ try {
1199
+ const call = await runMutation({
1200
+ operation: async () => {
1201
+ const draftCall = await apiCall("/api/warranty_claims/ai/draft-reply", {
1202
+ method: "POST",
1203
+ headers: { "Content-Type": "application/json" },
1204
+ body: JSON.stringify({ claimId: claim.id })
1205
+ });
1206
+ if (isDraftReplyNotConfigured(draftCall.result)) return draftCall;
1207
+ if (!draftCall.ok) throw new Error(readErrorKey(draftCall.result) ?? "warranty_claims.ai.draftError");
1208
+ return draftCall;
1209
+ },
1210
+ context: mutationContext,
1211
+ mutationPayload: { claimId: claim.id }
1212
+ });
1213
+ if (isDraftReplyNotConfigured(call.result)) {
1214
+ setDraftReplyHidden(true);
1215
+ return;
1216
+ }
1217
+ const draft = readDraftReply(call.result);
1218
+ if (!draft) {
1219
+ flash(t("warranty_claims.ai.draftError"), "error");
1220
+ return;
1221
+ }
1222
+ setCommentBody(draft);
1223
+ setCommentVisibility("customer");
1224
+ } catch (err) {
1225
+ flash(translateErrorMessage(err, t, "warranty_claims.ai.draftError"), "error");
1226
+ } finally {
1227
+ setDraftReplyLoading(false);
1228
+ }
1229
+ }, [claim, mutationContext, runMutation, t]);
1230
+ const saveLineInlineField = React.useCallback(async (line, field, value) => {
1231
+ if (!claim) return;
1232
+ const payload = { id: line.id, claimId: claim.id, [field]: value };
1233
+ try {
1234
+ await runMutation({
1235
+ operation: () => withScopedApiRequestHeaders(
1236
+ buildOptimisticLockHeader(line.updatedAt),
1237
+ () => updateCrud("warranty_claims/lines", payload, {
1238
+ errorMessage: t("warranty_claims.detail.lines.error.save")
1239
+ })
1240
+ ),
1241
+ context: mutationContext,
1242
+ mutationPayload: payload
1243
+ });
1244
+ flash(t("warranty_claims.detail.lines.flash.saved"), "success");
1245
+ await loadData();
1246
+ } catch (err) {
1247
+ if (surfaceRecordConflict(err, t, { onRefresh: loadData })) return;
1248
+ flash(translateErrorMessage(err, t, "warranty_claims.detail.lines.error.save"), "error");
1249
+ }
1250
+ }, [claim, loadData, mutationContext, runMutation, t]);
1251
+ const lineFields = React.useMemo(() => [
1252
+ {
1253
+ id: "productLookup",
1254
+ label: t("warranty_claims.form.productLookup"),
1255
+ type: "custom",
1256
+ layout: "full",
1257
+ component: ({ values, setFormValue }) => /* @__PURE__ */ jsx(
1258
+ ClaimLineProductPicker,
1259
+ {
1260
+ value: {
1261
+ productId: nullableText(values?.productId),
1262
+ variantId: nullableText(values?.variantId),
1263
+ productName: nullableText(values?.productName),
1264
+ sku: nullableText(values?.sku)
1265
+ },
1266
+ onPick: (pick) => {
1267
+ setFormValue?.("productId", pick.productId);
1268
+ setFormValue?.("variantId", pick.variantId);
1269
+ setFormValue?.("sku", pick.sku);
1270
+ setFormValue?.("productName", pick.productName);
1271
+ },
1272
+ onClear: () => {
1273
+ setFormValue?.("productId", null);
1274
+ setFormValue?.("variantId", null);
1275
+ },
1276
+ hideLabel: true
1277
+ }
1278
+ )
1279
+ },
1280
+ { id: "productName", label: t("warranty_claims.form.productName"), type: "text", layout: "half" },
1281
+ { id: "sku", label: t("warranty_claims.form.sku"), type: "text", layout: "half" },
1282
+ { id: "serialNumber", label: t("warranty_claims.form.serialNumber"), type: "text", layout: "half" },
1283
+ { id: "purchaseDate", label: t("warranty_claims.form.purchaseDate"), type: "date", layout: "half" },
1284
+ { id: "warrantyMonths", label: t("warranty_claims.form.warrantyMonths"), type: "number", layout: "half" },
1285
+ {
1286
+ id: "entitlementPreview",
1287
+ label: t("warranty_claims.form.entitlement"),
1288
+ type: "custom",
1289
+ layout: "half",
1290
+ component: ({ values }) => {
1291
+ const purchaseDateText = nullableText(values?.purchaseDate);
1292
+ const purchaseDate = purchaseDateText ? new Date(purchaseDateText) : null;
1293
+ const monthsValue = Number(values?.warrantyMonths);
1294
+ const months = Number.isFinite(monthsValue) && String(values?.warrantyMonths ?? "").trim() !== "" ? monthsValue : null;
1295
+ return /* @__PURE__ */ jsx(EntitlementChip, { status: computeEntitlementPreview(purchaseDate, months), t });
1296
+ }
1297
+ },
1298
+ {
1299
+ id: "faultCode",
1300
+ label: t("warranty_claims.form.faultCode"),
1301
+ type: "select",
1302
+ loadOptions: () => loadDictionaryOptions(DICTIONARY_KEYS.faultCodes, "fault"),
1303
+ layout: "half"
1304
+ },
1305
+ { id: "faultDescription", label: t("warranty_claims.form.faultDescription"), type: "textarea", rows: 3, layout: "full" },
1306
+ { id: "qtyClaimed", label: t("warranty_claims.form.qtyClaimed"), type: "number", layout: "third" },
1307
+ { id: "qtyApproved", label: t("warranty_claims.form.qtyApproved"), type: "number", layout: "third" },
1308
+ { id: "qtyReceived", label: t("warranty_claims.form.qtyReceived"), type: "number", layout: "third" },
1309
+ {
1310
+ id: "lineStatus",
1311
+ label: t("warranty_claims.form.lineStatus"),
1312
+ type: "select",
1313
+ options: CLAIM_LINE_STATUSES.map((status) => ({ value: status, label: t(`warranty_claims.lineStatus.${status}`) })),
1314
+ layout: "half"
1315
+ },
1316
+ {
1317
+ id: "disposition",
1318
+ label: t("warranty_claims.form.disposition"),
1319
+ type: "select",
1320
+ options: buildDispositionOptions(allowedDispositions, currentLineDisposition, t),
1321
+ layout: "half"
1322
+ },
1323
+ { id: "creditAmount", label: t("warranty_claims.form.creditAmount"), type: "number", layout: "third" },
1324
+ { id: "restockingFee", label: t("warranty_claims.form.restockingFee"), type: "number", layout: "third" },
1325
+ { id: "coreChargeAmount", label: t("warranty_claims.form.coreChargeAmount"), type: "number", layout: "third" },
1326
+ { id: "coreCreditAmount", label: t("warranty_claims.form.coreCreditAmount"), type: "number", layout: "third" },
1327
+ { id: "conditionOnReceipt", label: t("warranty_claims.form.conditionOnReceipt"), type: "textarea", rows: 3, layout: "full" },
1328
+ { id: "inspectionNotes", label: t("warranty_claims.form.inspectionNotes"), type: "textarea", rows: 3, layout: "full" }
1329
+ ], [allowedDispositions, currentLineDisposition, loadDictionaryOptions, t]);
1330
+ const lineGroups = React.useMemo(() => [
1331
+ {
1332
+ id: "line-main",
1333
+ title: t(resolveClaimTypeUiConfig(claim?.claimType).lineHeaderKey),
1334
+ fields: [
1335
+ "productLookup",
1336
+ "productName",
1337
+ "sku",
1338
+ "serialNumber",
1339
+ "purchaseDate",
1340
+ "warrantyMonths",
1341
+ "entitlementPreview",
1342
+ "faultCode",
1343
+ "faultDescription",
1344
+ "qtyClaimed",
1345
+ "qtyApproved",
1346
+ "qtyReceived",
1347
+ "lineStatus",
1348
+ "disposition"
1349
+ ]
1350
+ },
1351
+ {
1352
+ id: "line-money",
1353
+ title: t("warranty_claims.detail.lines.amounts"),
1354
+ // Restock / core fields belong only to return-family claims; warranty & vendor-recovery
1355
+ // settle on the credit amount alone (LINE-05).
1356
+ fields: claimTypeAllowsLineFinancialAdjustments(claim?.claimType) ? ["creditAmount", "restockingFee", "coreChargeAmount", "coreCreditAmount"] : ["creditAmount"]
1357
+ },
1358
+ {
1359
+ id: "line-inspection",
1360
+ title: t("warranty_claims.detail.lines.inspection"),
1361
+ fields: ["conditionOnReceipt", "inspectionNotes"]
1362
+ }
1363
+ ], [claim?.claimType, t]);
1364
+ const lineColumns = React.useMemo(() => [
1365
+ {
1366
+ accessorKey: "lineNo",
1367
+ header: t("warranty_claims.detail.lines.column.number"),
1368
+ cell: ({ row }) => /* @__PURE__ */ jsx("span", { className: "font-mono text-xs", children: row.original.lineNo ?? noValue })
1369
+ },
1370
+ {
1371
+ accessorKey: "lineStatus",
1372
+ header: t("warranty_claims.detail.lines.column.status"),
1373
+ cell: ({ row }) => /* @__PURE__ */ jsx(
1374
+ InlineLineSelectCell,
1375
+ {
1376
+ line: row.original,
1377
+ field: "lineStatus",
1378
+ value: row.original.lineStatus,
1379
+ label: t("warranty_claims.form.lineStatus"),
1380
+ options: buildLineStatusOptions(row.original.lineStatus, t),
1381
+ disabled: !linesInlineEditable,
1382
+ onSave: saveLineInlineField
1383
+ }
1384
+ )
1385
+ },
1386
+ {
1387
+ accessorKey: "productName",
1388
+ header: t("warranty_claims.detail.lines.column.product"),
1389
+ cell: ({ row }) => /* @__PURE__ */ jsxs("div", { className: "max-w-80 space-y-0.5", children: [
1390
+ /* @__PURE__ */ jsx("div", { className: "truncate font-medium", title: row.original.productName ?? void 0, children: row.original.productName ?? noValue }),
1391
+ /* @__PURE__ */ jsx("div", { className: "truncate text-xs text-muted-foreground", children: [row.original.sku, row.original.serialNumber].filter(Boolean).join(" / ") || noValue })
1392
+ ] })
1393
+ },
1394
+ {
1395
+ id: "entitlement",
1396
+ header: t("warranty_claims.detail.lines.column.entitlement"),
1397
+ cell: ({ row }) => {
1398
+ const purchaseDate = row.original.purchaseDate ? new Date(row.original.purchaseDate) : null;
1399
+ return /* @__PURE__ */ jsx(
1400
+ EntitlementChip,
1401
+ {
1402
+ status: computeEntitlementPreview(purchaseDate, row.original.warrantyMonths),
1403
+ t
1404
+ }
1405
+ );
1406
+ }
1407
+ },
1408
+ {
1409
+ accessorKey: "qtyClaimed",
1410
+ header: t("warranty_claims.lines.header.qtyClaimed"),
1411
+ cell: ({ row }) => formatQuantity(row.original.qtyClaimed, noValue)
1412
+ },
1413
+ {
1414
+ accessorKey: "qtyApproved",
1415
+ header: t("warranty_claims.lines.header.qtyApproved"),
1416
+ cell: ({ row }) => /* @__PURE__ */ jsx(
1417
+ InlineQtyApprovedCell,
1418
+ {
1419
+ line: row.original,
1420
+ disabled: !linesInlineEditable,
1421
+ label: t("warranty_claims.form.qtyApproved"),
1422
+ onSave: saveLineInlineField
1423
+ }
1424
+ )
1425
+ },
1426
+ {
1427
+ accessorKey: "disposition",
1428
+ header: t("warranty_claims.form.disposition"),
1429
+ cell: ({ row }) => /* @__PURE__ */ jsx(
1430
+ InlineLineSelectCell,
1431
+ {
1432
+ line: row.original,
1433
+ field: "disposition",
1434
+ value: row.original.disposition,
1435
+ label: t("warranty_claims.form.disposition"),
1436
+ emptyLabel: noValue,
1437
+ options: buildDispositionOptions(allowedDispositions, row.original.disposition, t),
1438
+ disabled: !linesInlineEditable,
1439
+ onSave: saveLineInlineField
1440
+ }
1441
+ )
1442
+ },
1443
+ {
1444
+ accessorKey: "creditAmount",
1445
+ header: t("warranty_claims.detail.lines.column.credit"),
1446
+ cell: ({ row }) => formatAmount(row.original.creditAmount, claim?.currencyCode ?? null, noValue)
1447
+ }
1448
+ ], [allowedDispositions, claim?.currencyCode, linesInlineEditable, noValue, saveLineInlineField, t]);
1449
+ const transitionFields = React.useMemo(() => [
1450
+ {
1451
+ id: "rejectionReasonCode",
1452
+ label: t("warranty_claims.form.rejectionReasonCode"),
1453
+ type: "select",
1454
+ required: true,
1455
+ loadOptions: () => loadDictionaryOptions(DICTIONARY_KEYS.rejectionReasons, "rejection")
1456
+ },
1457
+ {
1458
+ id: "resolutionSummary",
1459
+ label: t("warranty_claims.form.resolutionSummary"),
1460
+ type: "textarea",
1461
+ rows: 3,
1462
+ layout: "full"
1463
+ }
1464
+ ], [loadDictionaryOptions, t]);
1465
+ const vendorFields = React.useMemo(() => [
1466
+ {
1467
+ id: "lineIds",
1468
+ label: t("warranty_claims.detail.vendorRecovery.lines"),
1469
+ type: "select",
1470
+ multiple: true,
1471
+ required: true,
1472
+ options: eligibleVendorLines.map((line) => ({
1473
+ value: line.id,
1474
+ label: [
1475
+ t("warranty_claims.form.lines.lineLabel", "Line {number}", { number: line.lineNo ?? "?" }),
1476
+ line.productName ?? line.sku
1477
+ ].filter(Boolean).join(" \u2014 ")
1478
+ }))
1479
+ },
1480
+ { id: "vendorName", label: t("warranty_claims.form.vendorName"), type: "text", required: true },
1481
+ { id: "vendorRef", label: t("warranty_claims.form.vendorRef"), type: "text" }
1482
+ ], [eligibleVendorLines, t]);
1483
+ if (loading) {
1484
+ return /* @__PURE__ */ jsx(Page, { children: /* @__PURE__ */ jsx(PageBody, { children: /* @__PURE__ */ jsx(LoadingMessage, { label: t("warranty_claims.detail.loading") }) }) });
1485
+ }
1486
+ if (notFound) {
1487
+ return /* @__PURE__ */ jsx(Page, { children: /* @__PURE__ */ jsx(PageBody, { children: /* @__PURE__ */ jsx(
1488
+ RecordNotFoundState,
1489
+ {
1490
+ label: t("warranty_claims.errors.notFound"),
1491
+ backHref: "/backend/warranty_claims",
1492
+ backLabel: t("warranty_claims.detail.actions.backToList")
1493
+ }
1494
+ ) }) });
1495
+ }
1496
+ if (error || !claim) {
1497
+ return /* @__PURE__ */ jsx(Page, { children: /* @__PURE__ */ jsx(PageBody, { children: /* @__PURE__ */ jsx(
1498
+ ErrorMessage,
1499
+ {
1500
+ label: error ?? t("warranty_claims.errors.notFound"),
1501
+ action: /* @__PURE__ */ jsx(Button, { asChild: true, variant: "outline", size: "sm", children: /* @__PURE__ */ jsx(Link, { href: "/backend/warranty_claims", children: t("warranty_claims.detail.actions.backToList") }) })
1502
+ }
1503
+ ) }) });
1504
+ }
1505
+ const tabs = [
1506
+ { id: "lines", label: t("warranty_claims.detail.tabs.lines"), count: lines.length },
1507
+ { id: "timeline", label: t("warranty_claims.detail.tabs.timeline"), count: events.length },
1508
+ { id: "attachments", label: t("warranty_claims.detail.tabs.attachments"), count: attachmentCount },
1509
+ { id: "ai", label: t("warranty_claims.detail.tabs.ai") }
1510
+ ];
1511
+ const approvedLineCount = lines.filter((line) => line.lineStatus === "approved").length;
1512
+ return /* @__PURE__ */ jsxs(Page, { children: [
1513
+ /* @__PURE__ */ jsx(PageBody, { children: /* @__PURE__ */ jsxs("div", { className: "space-y-6", children: [
1514
+ /* @__PURE__ */ jsxs("div", { className: "overflow-hidden rounded-xl border border-border bg-card", children: [
1515
+ /* @__PURE__ */ jsxs("div", { className: "px-8 pb-5 pt-5", children: [
1516
+ /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-center justify-between gap-3", children: [
1517
+ /* @__PURE__ */ jsxs("div", { className: "inline-flex items-center rounded-md border border-border bg-background px-2.5 py-1 text-xs text-muted-foreground", children: [
1518
+ t(`warranty_claims.claimType.${claim.claimType ?? "warranty"}`),
1519
+ /* @__PURE__ */ jsx("span", { className: "ml-1 font-semibold text-foreground", children: claim.claimNumber ?? t("warranty_claims.detail.unnumbered", "Unnumbered claim") })
1520
+ ] }),
1521
+ /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-center gap-2", children: [
1522
+ featureAccess.claimDelete ? /* @__PURE__ */ jsx(
1523
+ IconButton,
1524
+ {
1525
+ type: "button",
1526
+ variant: "outline",
1527
+ size: "default",
1528
+ className: "border-destructive/30 text-destructive hover:bg-destructive/10 hover:text-destructive",
1529
+ disabled: !DELETABLE_CLAIM_STATUSES.has(currentStatus),
1530
+ "aria-label": t("warranty_claims.audit.claim.delete"),
1531
+ title: DELETABLE_CLAIM_STATUSES.has(currentStatus) ? t("warranty_claims.audit.claim.delete") : t("warranty_claims.errors.deleteNotAllowed"),
1532
+ onClick: () => {
1533
+ void deleteClaim();
1534
+ },
1535
+ children: /* @__PURE__ */ jsx(Trash2, { className: "size-4", "aria-hidden": true })
1536
+ }
1537
+ ) : null,
1538
+ /* @__PURE__ */ jsx(
1539
+ ActionsDropdown,
1540
+ {
1541
+ items: headerMoreActions,
1542
+ triggerMode: "icon",
1543
+ ariaLabel: t("ui.actions.actions", "Actions")
1544
+ }
1545
+ ),
1546
+ /* @__PURE__ */ jsxs(
1547
+ Select,
1548
+ {
1549
+ value: "",
1550
+ disabled: !featureAccess.claimManage || resolutionStatuses.length === 0,
1551
+ onValueChange: (status) => {
1552
+ void confirmAndTransition(status);
1553
+ },
1554
+ children: [
1555
+ /* @__PURE__ */ jsx(SelectTrigger, { className: "h-8 w-28", "aria-label": t("warranty_claims.edit.fulfillment.resolution"), children: /* @__PURE__ */ jsx(SelectValue, { placeholder: t("warranty_claims.edit.fulfillment.resolution") }) }),
1556
+ /* @__PURE__ */ jsx(SelectContent, { children: resolutionStatuses.map((status) => /* @__PURE__ */ jsx(SelectItem, { value: status, children: t(`warranty_claims.status.${status}`) }, status)) })
1557
+ ]
1558
+ }
1559
+ ),
1560
+ featureAccess.claimManage && primaryNextStatus ? /* @__PURE__ */ jsx(
1561
+ Button,
1562
+ {
1563
+ type: "button",
1564
+ size: "sm",
1565
+ onClick: () => {
1566
+ void confirmAndTransition(primaryNextStatus);
1567
+ },
1568
+ children: primaryNextStatus === "submitted" && currentStatus === "draft" ? t("warranty_claims.detail.actions.submit") : primaryNextStatus === "in_review" && currentStatus === "submitted" ? t("warranty_claims.list.actions.startReview") : t(`warranty_claims.status.${primaryNextStatus}`)
1569
+ }
1570
+ ) : null
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+ ] })
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+ ] }),
1573
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1574
+ /* @__PURE__ */ jsxs("div", { className: "mt-3 grid gap-4 sm:grid-cols-2 xl:max-w-4xl xl:grid-cols-6", children: [
1575
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1577
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+ {
1580
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1581
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1583
+ }
1584
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1585
+ ] }),
1586
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1587
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1588
+ /* @__PURE__ */ jsx("p", { className: "mt-1 text-sm font-medium text-foreground", children: t(`warranty_claims.priority.${claim.priority ?? "normal"}`) })
1589
+ ] }),
1590
+ /* @__PURE__ */ jsxs("div", { children: [
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+ /* @__PURE__ */ jsx("p", { className: "text-xs text-muted-foreground", children: t("warranty_claims.detail.opened") }),
1592
+ /* @__PURE__ */ jsx("p", { className: "mt-1 text-sm font-medium text-foreground", title: formatDateTime(claim.createdAt) ?? void 0, children: formatRelativeTime(claim.createdAt, { locale }) ?? noValue })
1593
+ ] }),
1594
+ /* @__PURE__ */ jsxs("div", { children: [
1595
+ /* @__PURE__ */ jsx("p", { className: "text-xs text-muted-foreground", children: t("warranty_claims.list.column.slaDueAt") }),
1596
+ /* @__PURE__ */ jsx("div", { className: "mt-1 flex flex-wrap items-center gap-2 text-sm", children: /* @__PURE__ */ jsx(
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+ ClaimSlaIndicator,
1598
+ {
1599
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1600
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1601
+ submittedAt: claim.submittedAt,
1602
+ status: claim.status,
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+ atRiskThresholdPct: slaAtRiskThresholdPct
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+ }
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+ ) })
1606
+ ] }),
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+ /* @__PURE__ */ jsx("p", { className: "text-xs text-muted-foreground", children: t("warranty_claims.detail.owner") }),
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+ /* @__PURE__ */ jsx("p", { className: "mt-1 truncate text-sm font-medium text-foreground", title: assigneeDisplayName, children: assigneeDisplayName })
1610
+ ] }),
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+ /* @__PURE__ */ jsxs("div", { children: [
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+ /* @__PURE__ */ jsx("p", { className: "text-xs text-muted-foreground", children: t("warranty_claims.detail.state") }),
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+ /* @__PURE__ */ jsx("div", { className: "mt-1", children: /* @__PURE__ */ jsx(ClaimStatusBadge, { status: claim.status }) })
1614
+ ] })
1615
+ ] }),
1616
+ riskSignals.length > 0 ? /* @__PURE__ */ jsx("div", { className: "mt-3 flex flex-wrap items-center gap-2 xl:max-w-4xl", "data-testid": "warranty-claim-risk-signals", children: /* @__PURE__ */ jsx(RiskSignalChips, { signals: riskSignals, t }) }) : null
1617
+ ] }),
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+ /* @__PURE__ */ jsx(ClaimStageProgress, { status: claim.status }),
1619
+ /* @__PURE__ */ jsxs(
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+ Tabs,
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+ {
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+ value: activeTab,
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+ onValueChange: (value) => setActiveTab(value),
1624
+ variant: "underline",
1625
+ children: [
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+ /* @__PURE__ */ jsx(TabsList, { className: "h-auto w-full flex-wrap gap-1 px-7", "aria-label": t("warranty_claims.detail.tabs.label", "Claim sections"), children: tabs.map((tab) => /* @__PURE__ */ jsx(
1627
+ TabsTrigger,
1628
+ {
1629
+ value: tab.id,
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+ count: tab.count,
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+ "data-tab-id": tab.id,
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+ className: "px-4 pb-2 pt-3",
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+ children: tab.label
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+ },
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+ tab.id
1636
+ )) }),
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+ /* @__PURE__ */ jsx(TabsContent, { value: "lines", className: "mt-0", children: /* @__PURE__ */ jsxs("div", { children: [
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+ /* @__PURE__ */ jsxs("div", { className: "grid items-center gap-4 border-b border-border px-8 py-5 sm:grid-cols-2 xl:grid-cols-[repeat(3,minmax(0,1fr))_auto]", children: [
1639
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1641
+ /* @__PURE__ */ jsx("p", { className: "mt-1 text-base font-semibold text-foreground", children: formatAmount(claim.totalClaimedAmount, claim.currencyCode, noValue) }),
1642
+ /* @__PURE__ */ jsx("p", { className: "mt-0.5 text-xs text-muted-foreground", children: t("warranty_claims.detail.lines.count", { count: lines.length }) })
1643
+ ] }),
1644
+ /* @__PURE__ */ jsxs("div", { className: "xl:border-l xl:border-border xl:pl-5", children: [
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1646
+ /* @__PURE__ */ jsx("p", { className: "mt-1 text-base font-semibold text-foreground", children: formatAmount(claim.totalApprovedAmount, claim.currencyCode, noValue) }),
1647
+ /* @__PURE__ */ jsx("p", { className: "mt-0.5 text-xs text-muted-foreground", children: t("warranty_claims.detail.lines.approvedCount", { count: approvedLineCount }) })
1648
+ ] }),
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+ /* @__PURE__ */ jsxs("div", { className: "xl:border-l xl:border-border xl:pl-5", children: [
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1651
+ /* @__PURE__ */ jsx("p", { className: "mt-1 text-base font-semibold text-foreground", children: formatAmount(claim.totalRecoveredAmount, claim.currencyCode, noValue) }),
1652
+ /* @__PURE__ */ jsx("p", { className: "mt-0.5 text-xs text-muted-foreground", children: claim.vendorName ?? t("warranty_claims.detail.lines.noVendorClaims") })
1653
+ ] }),
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+ linesInlineEditable ? /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", size: "sm", className: "justify-self-start xl:justify-self-end", onClick: () => setLineDialog({ mode: "create" }), children: t("warranty_claims.detail.lines.add") }) : null
1655
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+ data: lines,
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+ stickyActionsColumn: true,
1663
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1664
+ EmptyState,
1665
+ {
1666
+ title: t("warranty_claims.detail.lines.empty.title"),
1667
+ description: t("warranty_claims.detail.lines.empty.description"),
1668
+ variant: "subtle"
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+ }
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+ ),
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+ rowActions: linesInlineEditable ? (line) => /* @__PURE__ */ jsx(
1672
+ RowActions,
1673
+ {
1674
+ items: [
1675
+ {
1676
+ id: "edit",
1677
+ label: t("warranty_claims.detail.lines.edit"),
1678
+ onSelect: () => setLineDialog({ mode: "edit", line })
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+ }
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+ ]
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+ }
1682
+ ) : void 0
1683
+ }
1684
+ ) }),
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+ ReceivingPanel,
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+ {
1688
+ claimId: claim.id,
1689
+ lines,
1690
+ canManage: featureAccess.receivingManage,
1691
+ receivingCapable: RECEIVING_CAPABLE_CLAIM_STATUSES.has(currentStatus),
1692
+ onRefresh: loadData
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+ }
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+ ) })
1695
+ ] }) }),
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+ /* @__PURE__ */ jsx(TabsContent, { value: "timeline", className: "mt-0", children: /* @__PURE__ */ jsxs("div", { className: "mx-8 max-w-3xl space-y-5 pb-8 pt-6", children: [
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+ featureAccess.claimManage ? /* @__PURE__ */ jsx("div", { children: /* @__PURE__ */ jsxs("div", { className: "space-y-4", children: [
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+ Textarea,
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+ {
1701
+ value: commentBody,
1702
+ onChange: (event) => setCommentBody(event.target.value),
1703
+ onKeyDown: (event) => {
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+ if ((event.metaKey || event.ctrlKey) && event.key === "Enter") {
1705
+ event.preventDefault();
1706
+ void submitComment();
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+ }
1708
+ },
1709
+ placeholder: t("warranty_claims.detail.timeline.commentPlaceholder"),
1710
+ rows: 6
1711
+ }
1712
+ ),
1713
+ /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-center justify-between gap-2", children: [
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+ /* @__PURE__ */ jsxs(Select, { value: commentVisibility, onValueChange: (next) => setCommentVisibility(next === "customer" ? "customer" : "internal"), children: [
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+ /* @__PURE__ */ jsx(SelectTrigger, { className: "w-40", "aria-label": t("warranty_claims.detail.visibility.label"), children: /* @__PURE__ */ jsx(SelectValue, {}) }),
1717
+ /* @__PURE__ */ jsxs(SelectContent, { children: [
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+ /* @__PURE__ */ jsx(SelectItem, { value: "internal", children: t("warranty_claims.detail.visibility.internal") }),
1719
+ /* @__PURE__ */ jsx(SelectItem, { value: "customer", children: t("warranty_claims.detail.visibility.customer") })
1720
+ ] })
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+ ] }),
1722
+ !draftReplyHidden && featureAccess.claimManage && claimMutable ? /* @__PURE__ */ jsxs(
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+ Button,
1724
+ {
1725
+ type: "button",
1726
+ variant: "outline",
1727
+ onClick: () => {
1728
+ void draftReplyWithAi();
1729
+ },
1730
+ disabled: draftReplyLoading,
1731
+ children: [
1732
+ /* @__PURE__ */ jsx(AiIcon, { className: "size-4", "aria-hidden": "true" }),
1733
+ draftReplyLoading ? t("warranty_claims.ai.draftingReply") : t("warranty_claims.ai.draftReply")
1734
+ ]
1735
+ }
1736
+ ) : null
1737
+ ] }),
1738
+ /* @__PURE__ */ jsx(Button, { type: "button", onClick: () => {
1739
+ void submitComment();
1740
+ }, disabled: !commentBody.trim(), children: t("warranty_claims.detail.timeline.addComment") })
1741
+ ] })
1742
+ ] }) }) : null,
1743
+ /* @__PURE__ */ jsxs("div", { className: "space-y-3", children: [
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+ SegmentedControl,
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+ {
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+ size: "sm",
1748
+ value: timelineFilter,
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+ onValueChange: (next) => setTimelineFilter(isTimelineFilterId(next) ? next : "all"),
1750
+ "aria-label": t("warranty_claims.detail.timeline.filter.label", "Filter timeline"),
1751
+ children: TIMELINE_FILTERS.map((filter) => /* @__PURE__ */ jsx(SegmentedControlItem, { value: filter, children: t(TIMELINE_FILTER_LABELS[filter].key, TIMELINE_FILTER_LABELS[filter].fallback) }, filter))
1752
+ }
1753
+ ) : null,
1754
+ filteredTimelineEvents.length ? filteredTimelineEvents.map((event) => {
1755
+ const Icon = eventIcon(event.kind);
1756
+ const body = formatTimelineBody(event, t, userNames);
1757
+ const actor = resolveTimelineActor(event, claim, userNames, t);
1758
+ return /* @__PURE__ */ jsxs("div", { className: "flex gap-3 py-2", children: [
1759
+ /* @__PURE__ */ jsx("div", { className: "flex size-7 shrink-0 items-center justify-center rounded-full bg-muted text-muted-foreground", children: /* @__PURE__ */ jsx(Icon, { className: "h-4 w-4", "aria-hidden": true }) }),
1760
+ /* @__PURE__ */ jsxs("div", { className: "min-w-0 flex-1 space-y-1", children: [
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+ /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-center gap-2", children: [
1762
+ /* @__PURE__ */ jsx("span", { className: "text-sm font-medium", children: t(`warranty_claims.eventKind.${event.kind}`) }),
1763
+ /* @__PURE__ */ jsx("span", { className: "text-sm text-muted-foreground", children: actor }),
1764
+ /* @__PURE__ */ jsx(StatusBadge, { variant: event.visibility === "customer" ? "info" : "neutral", children: event.visibility === "customer" ? t("warranty_claims.detail.visibility.customer") : t("warranty_claims.detail.visibility.internal") }),
1765
+ /* @__PURE__ */ jsx("span", { className: "text-xs text-muted-foreground", children: formatDateTime(event.createdAt) ?? noValue })
1766
+ ] }),
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+ body ? /* @__PURE__ */ jsx("p", { className: "text-sm", children: body }) : null
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+ ] })
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+ ] }, event.id);
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+ }) : events.length ? /* @__PURE__ */ jsx(
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+ EmptyState,
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+ {
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+ title: t("warranty_claims.detail.timeline.filterEmpty.title", "No matching events"),
1774
+ description: t("warranty_claims.detail.timeline.filterEmpty.description", "No timeline events match the selected filter."),
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+ variant: "subtle"
1776
+ }
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+ ) : /* @__PURE__ */ jsx(
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+ EmptyState,
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+ {
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+ title: t("warranty_claims.detail.timeline.empty.title"),
1781
+ description: t("warranty_claims.detail.timeline.empty.description"),
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+ variant: "subtle"
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+ }
1784
+ )
1785
+ ] })
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+ AttachmentInput,
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+ {
1790
+ entityId: "warranty_claims:warranty_claim",
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+ recordId: claim.id,
1792
+ allowDelete: featureAccess.claimManage,
1793
+ allowReplace: featureAccess.claimManage,
1794
+ disabled: !featureAccess.claimManage,
1795
+ onCountChange: setAttachmentCount,
1796
+ renderItemMeta: (item) => isCustomerVisibleAttachment(item.tags) ? /* @__PURE__ */ jsx(StatusBadge, { variant: "info", children: t("warranty_claims.detail.attachments.customerVisible", "Visible to customer") }) : null
1797
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1798
+ ) }) }),
1799
+ /* @__PURE__ */ jsx(TabsContent, { value: "ai", className: "mt-0", children: /* @__PURE__ */ jsxs("div", { className: "grid gap-4 px-8 pb-8 pt-6 xl:grid-cols-2", children: [
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+ /* @__PURE__ */ jsxs("div", { className: "rounded-lg border border-border bg-card p-4", children: [
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+ /* @__PURE__ */ jsxs("div", { className: "flex items-start justify-between gap-3", children: [
1802
+ /* @__PURE__ */ jsxs("div", { className: "min-w-0", children: [
1803
+ /* @__PURE__ */ jsx("h3", { className: "text-sm font-medium", children: t("warranty_claims.triage.panelTitle") }),
1804
+ /* @__PURE__ */ jsx("p", { className: "mt-1 text-sm text-muted-foreground", children: t("warranty_claims.triage.panelSubtitle") })
1805
+ ] }),
1806
+ /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", onClick: loadAiSuggestion, disabled: aiLoading, children: t("warranty_claims.triage.suggestButton") })
1807
+ ] }),
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+ aiSuggestion ? /* @__PURE__ */ jsxs("div", { className: "mt-4 space-y-4", children: [
1809
+ /* @__PURE__ */ jsxs("div", { className: "rounded-md border border-border p-3", children: [
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+ /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-center gap-2", children: [
1811
+ /* @__PURE__ */ jsxs(StatusBadge, { variant: aiSuggestion.priority.overdue ? "error" : "info", children: [
1812
+ t(`warranty_claims.priority.${aiSuggestion.priority.currentPriority}`),
1813
+ " \u2192 ",
1814
+ t(`warranty_claims.priority.${aiSuggestion.priority.suggestedPriority}`)
1815
+ ] }),
1816
+ /* @__PURE__ */ jsx(RiskSignalChips, { signals: aiSuggestion.risk?.signals ?? [], t })
1817
+ ] }),
1818
+ /* @__PURE__ */ jsx("p", { className: "mt-2 text-sm text-muted-foreground", children: formatTriageMessage(aiSuggestion.priority.reason, t) })
1819
+ ] }),
1820
+ /* @__PURE__ */ jsx("div", { className: "space-y-2", children: aiSuggestion.lines.map((suggestedLine) => {
1821
+ const applied = appliedTriageLineIds.has(suggestedLine.lineId);
1822
+ return /* @__PURE__ */ jsxs(
1823
+ "div",
1824
+ {
1825
+ className: "flex flex-wrap items-start justify-between gap-3 rounded-md border border-border p-3",
1826
+ children: [
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+ /* @__PURE__ */ jsxs("div", { className: "min-w-0", children: [
1828
+ /* @__PURE__ */ jsx("div", { className: "text-sm font-medium", children: triageLineHeading(suggestedLine, lines, t) }),
1829
+ /* @__PURE__ */ jsxs("div", { className: "mt-1 flex flex-wrap items-center gap-2", children: [
1830
+ /* @__PURE__ */ jsx(StatusBadge, { variant: eligibilityBadgeVariant(suggestedLine.eligibility.status), children: t(`warranty_claims.eligibility.${suggestedLine.eligibility.status}`) }),
1831
+ /* @__PURE__ */ jsx(StatusBadge, { variant: "info", children: t(`warranty_claims.disposition.${suggestedLine.suggestedDisposition}`) })
1832
+ ] }),
1833
+ /* @__PURE__ */ jsx("p", { className: "mt-2 text-sm text-muted-foreground", children: formatTriageMessage(suggestedLine.reason, t) }),
1834
+ /* @__PURE__ */ jsx("p", { className: "mt-1 text-xs text-muted-foreground", children: formatTriageMessage(suggestedLine.eligibility.reason, t) })
1835
+ ] }),
1836
+ applied ? /* @__PURE__ */ jsxs(StatusBadge, { variant: "success", children: [
1837
+ t("warranty_claims.triage.applied", "Applied"),
1838
+ ": ",
1839
+ t(`warranty_claims.disposition.${suggestedLine.suggestedDisposition}`)
1840
+ ] }) : /* @__PURE__ */ jsx(
1841
+ Button,
1842
+ {
1843
+ type: "button",
1844
+ variant: "outline",
1845
+ size: "sm",
1846
+ onClick: () => applyAiDisposition(suggestedLine.lineId, suggestedLine.suggestedDisposition),
1847
+ children: t("warranty_claims.triage.apply")
1848
+ }
1849
+ )
1850
+ ]
1851
+ },
1852
+ suggestedLine.lineId
1853
+ );
1854
+ }) })
1855
+ ] }) : /* @__PURE__ */ jsx("div", { className: "mt-4", children: /* @__PURE__ */ jsx(
1856
+ EmptyState,
1857
+ {
1858
+ title: t("warranty_claims.triage.panelTitle"),
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+ description: t("warranty_claims.triage.empty.description"),
1860
+ variant: "subtle"
1861
+ }
1862
+ ) })
1863
+ ] }),
1864
+ /* @__PURE__ */ jsx("div", { className: "h-96 overflow-hidden rounded-lg border border-border bg-card", children: /* @__PURE__ */ jsx(React.Suspense, { fallback: /* @__PURE__ */ jsx(LoadingMessage, { label: t("warranty_claims.detail.loading") }), children: /* @__PURE__ */ jsx(
1865
+ LazyAiChat,
1866
+ {
1867
+ agent: AGENT_ID,
1868
+ pageContext: { entityType: "warranty_claims.claim", recordId: claim.id },
1869
+ className: "h-full",
1870
+ placeholder: t("warranty_claims.ai.chatPlaceholder"),
1871
+ welcomeTitle: t("warranty_claims.ai.chatWelcomeTitle")
1872
+ },
1873
+ `${AGENT_ID}:${claim.id}`
1874
+ ) }) }),
1875
+ lines.length ? /* @__PURE__ */ jsx("div", { className: "space-y-3 xl:col-span-2", children: lines.map((line) => /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-center justify-between gap-3 rounded-lg border border-border p-4", children: [
1876
+ /* @__PURE__ */ jsxs("div", { className: "min-w-0", children: [
1877
+ /* @__PURE__ */ jsx("p", { className: "truncate text-sm font-medium text-foreground", children: line.productName ?? line.sku ?? t("warranty_claims.detail.lines.unnamed", "Unnamed line") }),
1878
+ /* @__PURE__ */ jsx("p", { className: "mt-1 text-xs text-muted-foreground", children: [line.sku, line.serialNumber].filter(Boolean).join(" / ") || noValue })
1879
+ ] }),
1880
+ /* @__PURE__ */ jsx(
1881
+ AiAssessButtons,
1882
+ {
1883
+ claimId: claim.id,
1884
+ line,
1885
+ canManage: featureAccess.claimManage && claimMutable,
1886
+ onRefresh: loadData
1887
+ }
1888
+ )
1889
+ ] }, line.id)) }) : null
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+ ] }) })
1891
+ ]
1892
+ }
1893
+ )
1894
+ ] }),
1895
+ /* @__PURE__ */ jsx(ReturnLabelPanel, { claim, canManage: featureAccess.claimManage, onRefresh: loadData }),
1896
+ (() => {
1897
+ const showSalesReturn = featureAccess.claimManage && featureAccess.salesReturnsCreate && claim.orderId && !claim.salesReturnId && ["approved", "awaiting_return", "received", "inspecting"].includes(currentStatus ?? "");
1898
+ const showReplacementOrder = featureAccess.claimManage && featureAccess.salesOrdersManage && claim.orderId && !claim.replacementOrderId && ["approved", "awaiting_return", "received", "inspecting", "resolved"].includes(currentStatus ?? "");
1899
+ const showCreditMemo = featureAccess.claimManage && featureAccess.salesCreditMemosManage && claim.orderId && !claim.creditMemoId && ["received", "inspecting", "resolved"].includes(currentStatus ?? "");
1900
+ if (!showSalesReturn && !showReplacementOrder && !showCreditMemo) return null;
1901
+ return /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-center gap-2", children: [
1902
+ showSalesReturn ? /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", onClick: () => {
1903
+ void createSalesReturn();
1904
+ }, children: t("warranty_claims.detail.createSalesReturn") }) : null,
1905
+ showReplacementOrder ? /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", onClick: () => {
1906
+ void createReplacementOrder();
1907
+ }, children: t("warranty_claims.detail.createReplacementOrder") }) : null,
1908
+ showCreditMemo ? /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", onClick: () => {
1909
+ void createCreditMemo();
1910
+ }, children: t("warranty_claims.detail.createCreditMemo") }) : null
1911
+ ] });
1912
+ })(),
1913
+ /* @__PURE__ */ jsx(
1914
+ VendorRecoverySuggestionsPanel,
1915
+ {
1916
+ claim,
1917
+ canManage: featureAccess.claimManage,
1918
+ onGenerateSupplierRecovery: generateSupplierRecovery
1919
+ }
1920
+ )
1921
+ ] }) }),
1922
+ /* @__PURE__ */ jsx(Dialog, { open: assignDialogOpen, onOpenChange: setAssignDialogOpen, children: /* @__PURE__ */ jsxs(
1923
+ DialogContent,
1924
+ {
1925
+ className: "max-w-lg",
1926
+ onKeyDown: (event) => {
1927
+ if ((event.metaKey || event.ctrlKey) && event.key === "Enter") {
1928
+ event.preventDefault();
1929
+ void assignClaim();
1930
+ }
1931
+ if (event.key === "Escape") {
1932
+ setAssignDialogOpen(false);
1933
+ }
1934
+ },
1935
+ children: [
1936
+ /* @__PURE__ */ jsx(DialogHeader, { children: /* @__PURE__ */ jsx(DialogTitle, { children: t("warranty_claims.detail.assignDialog.title") }) }),
1937
+ /* @__PURE__ */ jsxs("div", { className: "space-y-4", children: [
1938
+ /* @__PURE__ */ jsxs("div", { className: "space-y-2", children: [
1939
+ /* @__PURE__ */ jsx(Label, { htmlFor: "warranty-claim-assignee-search", children: t("warranty_claims.detail.assignDialog.search") }),
1940
+ /* @__PURE__ */ jsx(
1941
+ Input,
1942
+ {
1943
+ id: "warranty-claim-assignee-search",
1944
+ value: assignSearch,
1945
+ onChange: (event) => setAssignSearch(event.target.value),
1946
+ placeholder: t("warranty_claims.detail.assignDialog.searchPlaceholder")
1947
+ }
1948
+ )
1949
+ ] }),
1950
+ /* @__PURE__ */ jsxs("div", { className: "space-y-2", children: [
1951
+ /* @__PURE__ */ jsx(Label, { htmlFor: "warranty-claim-assignee-select", children: t("warranty_claims.detail.assignDialog.staff") }),
1952
+ /* @__PURE__ */ jsxs(Select, { value: selectedAssigneeUserId, onValueChange: setSelectedAssigneeUserId, children: [
1953
+ /* @__PURE__ */ jsx(SelectTrigger, { id: "warranty-claim-assignee-select", children: /* @__PURE__ */ jsx(SelectValue, {}) }),
1954
+ /* @__PURE__ */ jsxs(SelectContent, { children: [
1955
+ /* @__PURE__ */ jsx(SelectItem, { value: UNASSIGNED_SELECT_VALUE, children: t("warranty_claims.detail.unassigned") }),
1956
+ assignableOptions.map((staffMember) => /* @__PURE__ */ jsx(SelectItem, { value: staffMember.userId, children: staffMember.email && staffMember.email !== staffMember.displayName ? `${staffMember.displayName} (${staffMember.email})` : staffMember.displayName }, staffMember.userId))
1957
+ ] })
1958
+ ] }),
1959
+ assignLoading ? /* @__PURE__ */ jsx("p", { className: "text-xs text-muted-foreground", children: t("warranty_claims.detail.assignDialog.loading") }) : null,
1960
+ !assignLoading && assignableOptions.length === 0 ? /* @__PURE__ */ jsx("p", { className: "text-xs text-muted-foreground", children: t("warranty_claims.detail.assignDialog.empty") }) : null
1961
+ ] })
1962
+ ] }),
1963
+ /* @__PURE__ */ jsxs(DialogFooter, { children: [
1964
+ /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", onClick: () => setAssignDialogOpen(false), children: t("common.cancel", "Cancel") }),
1965
+ /* @__PURE__ */ jsx(Button, { type: "button", onClick: () => {
1966
+ void assignClaim();
1967
+ }, children: t("warranty_claims.form.submit") })
1968
+ ] })
1969
+ ]
1970
+ }
1971
+ ) }),
1972
+ /* @__PURE__ */ jsx(Dialog, { open: lineDialog !== null, onOpenChange: (open) => {
1973
+ if (!open) setLineDialog(null);
1974
+ }, children: /* @__PURE__ */ jsxs(DialogContent, { className: "sm:max-w-3xl", children: [
1975
+ /* @__PURE__ */ jsx(DialogHeader, { children: /* @__PURE__ */ jsx(DialogTitle, { children: lineDialog?.mode === "edit" ? t("warranty_claims.detail.lines.edit") : t("warranty_claims.detail.lines.add") }) }),
1976
+ /* @__PURE__ */ jsx(
1977
+ CrudForm,
1978
+ {
1979
+ embedded: true,
1980
+ title: lineDialog?.mode === "edit" ? t("warranty_claims.detail.lines.edit") : t("warranty_claims.detail.lines.add"),
1981
+ fields: lineDialog?.mode === "edit" ? lineFields : lineFields.filter((field) => field.id !== "lineStatus"),
1982
+ groups: lineDialog?.mode === "edit" ? lineGroups : lineGroups.map((group) => ({ ...group, fields: (group.fields ?? []).filter((fieldId) => fieldId !== "lineStatus") })),
1983
+ initialValues: lineDialog?.mode === "edit" ? {
1984
+ ...lineDialog.line,
1985
+ qtyClaimed: quantityInputValue(lineDialog.line.qtyClaimed),
1986
+ qtyApproved: quantityInputValue(lineDialog.line.qtyApproved),
1987
+ qtyReceived: quantityInputValue(lineDialog.line.qtyReceived)
1988
+ } : { claimId: claim.id, qtyClaimed: "1", lineStatus: "pending", warrantyMonths: defaultWarrantyMonths ?? void 0 },
1989
+ submitLabel: t("warranty_claims.form.submit"),
1990
+ onSubmit: async (values) => {
1991
+ const payload = {
1992
+ claimId: claim.id,
1993
+ productId: nullableText(values.productId),
1994
+ variantId: nullableText(values.variantId),
1995
+ productName: nullableText(values.productName),
1996
+ sku: nullableText(values.sku),
1997
+ serialNumber: nullableText(values.serialNumber),
1998
+ purchaseDate: nullableText(values.purchaseDate),
1999
+ warrantyMonths: values.warrantyMonths === null || values.warrantyMonths === void 0 || String(values.warrantyMonths).trim() === "" ? null : Number(values.warrantyMonths),
2000
+ faultCode: nullableText(values.faultCode),
2001
+ faultDescription: nullableText(values.faultDescription),
2002
+ qtyClaimed: values.qtyClaimed ?? 1,
2003
+ qtyApproved: values.qtyApproved ?? null,
2004
+ qtyReceived: values.qtyReceived ?? null,
2005
+ disposition: nullableText(values.disposition),
2006
+ creditAmount: values.creditAmount ?? null,
2007
+ restockingFee: values.restockingFee ?? null,
2008
+ coreChargeAmount: values.coreChargeAmount ?? null,
2009
+ coreCreditAmount: values.coreCreditAmount ?? null,
2010
+ conditionOnReceipt: nullableText(values.conditionOnReceipt),
2011
+ inspectionNotes: nullableText(values.inspectionNotes)
2012
+ };
2013
+ if (lineDialog?.mode === "edit") {
2014
+ payload.lineStatus = nullableText(values.lineStatus) ?? "pending";
2015
+ }
2016
+ if (lineDialog?.mode === "edit") {
2017
+ await updateCrud("warranty_claims/lines", { id: lineDialog.line.id, ...payload }, {
2018
+ errorMessage: t("warranty_claims.detail.lines.error.save")
2019
+ });
2020
+ flash(t("warranty_claims.detail.lines.flash.saved"), "success");
2021
+ } else {
2022
+ await createCrud("warranty_claims/lines", payload, {
2023
+ errorMessage: t("warranty_claims.detail.lines.error.save")
2024
+ });
2025
+ flash(t("warranty_claims.detail.lines.flash.created"), "success");
2026
+ }
2027
+ setLineDialog(null);
2028
+ await loadData();
2029
+ },
2030
+ onDelete: lineDialog?.mode === "edit" ? async () => {
2031
+ await deleteCrud("warranty_claims/lines", {
2032
+ body: { id: lineDialog.line.id, claimId: claim.id },
2033
+ errorMessage: t("warranty_claims.detail.lines.error.delete")
2034
+ });
2035
+ flash(t("warranty_claims.detail.lines.flash.deleted"), "success");
2036
+ setLineDialog(null);
2037
+ await loadData();
2038
+ } : void 0
2039
+ }
2040
+ )
2041
+ ] }) }),
2042
+ /* @__PURE__ */ jsx(Dialog, { open: transitionDialog !== null, onOpenChange: (open) => {
2043
+ if (!open) setTransitionDialog(null);
2044
+ }, children: /* @__PURE__ */ jsxs(DialogContent, { className: "max-w-lg", children: [
2045
+ /* @__PURE__ */ jsx(DialogHeader, { children: /* @__PURE__ */ jsx(DialogTitle, { children: t("warranty_claims.detail.confirm.rejectTitle") }) }),
2046
+ /* @__PURE__ */ jsx(
2047
+ CrudForm,
2048
+ {
2049
+ embedded: true,
2050
+ title: t("warranty_claims.detail.confirm.rejectTitle"),
2051
+ fields: transitionFields,
2052
+ initialValues: { rejectionReasonCode: claim.rejectionReasonCode ?? "", resolutionSummary: claim.resolutionSummary ?? "" },
2053
+ submitLabel: t("warranty_claims.detail.actions.transition"),
2054
+ onSubmit: async (values) => {
2055
+ if (!transitionDialog) return;
2056
+ await handleTransition(transitionDialog.toStatus, values);
2057
+ setTransitionDialog(null);
2058
+ }
2059
+ }
2060
+ )
2061
+ ] }) }),
2062
+ /* @__PURE__ */ jsx(Dialog, { open: vendorDialogOpen, onOpenChange: setVendorDialogOpen, children: /* @__PURE__ */ jsxs(DialogContent, { className: "max-w-lg", children: [
2063
+ /* @__PURE__ */ jsx(DialogHeader, { children: /* @__PURE__ */ jsx(DialogTitle, { children: t("warranty_claims.detail.actions.vendorRecovery") }) }),
2064
+ /* @__PURE__ */ jsx(
2065
+ CrudForm,
2066
+ {
2067
+ embedded: true,
2068
+ title: t("warranty_claims.detail.actions.vendorRecovery"),
2069
+ fields: vendorFields,
2070
+ initialValues: { lineIds: eligibleVendorLines.map((line) => line.id), vendorName: "", vendorRef: "" },
2071
+ submitLabel: t("warranty_claims.detail.actions.vendorRecovery"),
2072
+ onSubmit: async (values) => {
2073
+ const lineIds = Array.isArray(values.lineIds) ? values.lineIds.filter((lineId) => typeof lineId === "string") : [];
2074
+ if (!lineIds.length) {
2075
+ flash(t("warranty_claims.errors.vendorRecoveryNeedsResolvedLines"), "error");
2076
+ return;
2077
+ }
2078
+ await runClaimPost(
2079
+ "/api/warranty_claims/vendor-recovery",
2080
+ {
2081
+ claimId: claim.id,
2082
+ lineIds,
2083
+ vendorName: nullableText(values.vendorName),
2084
+ vendorRef: nullableText(values.vendorRef)
2085
+ },
2086
+ "warranty_claims.detail.vendorRecovery.created"
2087
+ );
2088
+ setVendorDialogOpen(false);
2089
+ }
2090
+ }
2091
+ )
2092
+ ] }) }),
2093
+ ConfirmDialogElement
2094
+ ] });
2095
+ }
2096
+ export {
2097
+ InlineLineSelectCell,
2098
+ InlineQtyApprovedCell,
2099
+ WarrantyClaimDetailPage as default
2100
+ };
2101
+ //# sourceMappingURL=page.js.map