@open-mercato/core 0.6.8-develop.6998.1.d2bc46c56c → 0.6.8-develop.7001.1.03608ab252

package/dist/modules/warranty_claims/ai-tools.js

@@ -0,0 +1,591 @@
+import { z } from "zod";
+import { findOneWithDecryption, findWithDecryption } from "@open-mercato/shared/lib/encryption/find";
+import { buildIlikeTerm } from "@open-mercato/shared/lib/db/buildIlikeTerm";
+import { WarrantyClaim, WarrantyClaimEvent, WarrantyClaimLine } from "./data/entities.js";
+import {
+  claimStatusSchema,
+  claimTypeSchema,
+  transitionClaimInputSchema
+} from "./data/validators.js";
+import {
+  assessDamagePhoto,
+  buildClaimReplyDraft,
+  buildClaimSummary,
+  extractProofOfPurchase,
+  isWarrantyAiNotConfiguredError,
+  isWarrantyAiUnavailableError
+} from "./lib/aiAssist.js";
+import { buildWarrantyClaimTriageSuggestion } from "./lib/triage.js";
+const CLAIM_ATTACHMENT_ENTITY_ID = "warranty_claims:warranty_claim";
+const LINE_ATTACHMENT_ENTITY_ID = "warranty_claims:warranty_claim_line";
+function assertScope(ctx) {
+  if (!ctx.tenantId) {
+    throw new Error("[internal] Tenant context is required for warranty_claims.* tools");
+  }
+  if (!ctx.organizationId) {
+    throw new Error("[internal] Organization context is required for warranty_claims.* tools");
+  }
+  return { tenantId: ctx.tenantId, organizationId: ctx.organizationId };
+}
+function resolveEm(ctx) {
+  return ctx.container.resolve("em");
+}
+function buildAttachmentAuthContext(ctx, scope) {
+  if (!ctx.userId) {
+    throw new Error("[internal] User context is required for warranty_claims attachment-aware tools.");
+  }
+  return {
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    userId: ctx.userId,
+    features: ctx.userFeatures,
+    isSuperAdmin: ctx.isSuperAdmin
+  };
+}
+function buildAttachmentRecordAuthContext(ctx, scope) {
+  if (!ctx.userId) {
+    throw new Error("[internal] User context is required for warranty_claims attachment-aware tools.");
+  }
+  return {
+    sub: ctx.userId,
+    userId: ctx.userId,
+    tenantId: scope.tenantId,
+    orgId: scope.organizationId,
+    isSuperAdmin: ctx.isSuperAdmin
+  };
+}
+async function assertAttachmentLinkedToClaim(ctx, scope, input) {
+  let service = null;
+  try {
+    service = ctx.container.resolve("attachmentTargetAccessService");
+  } catch {
+    service = null;
+  }
+  const linked = service ? await service.canAccessLinkedTarget({
+    attachmentId: input.attachmentId,
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    auth: buildAttachmentRecordAuthContext(ctx, scope),
+    targets: [
+      { entityId: CLAIM_ATTACHMENT_ENTITY_ID, recordId: input.claimId },
+      ...input.lineId ? [{ entityId: LINE_ATTACHMENT_ENTITY_ID, recordId: input.lineId }] : []
+    ]
+  }) : false;
+  if (!linked) {
+    throw new Error("[internal] Attachment is not linked to the requested warranty claim target.");
+  }
+}
+function toIso(value) {
+  if (!value) return null;
+  const date = value instanceof Date ? value : new Date(String(value));
+  return Number.isNaN(date.getTime()) ? null : date.toISOString();
+}
+function relationId(value) {
+  if (typeof value === "string") return value;
+  if (value && typeof value === "object" && "id" in value) {
+    const id = value.id;
+    return typeof id === "string" ? id : null;
+  }
+  return null;
+}
+function recordVersionFromUpdatedAt(updatedAt) {
+  return toIso(updatedAt);
+}
+function serializeClaimSummary(claim) {
+  return {
+    id: claim.id,
+    claimNumber: claim.claimNumber,
+    claimType: claim.claimType,
+    status: claim.status,
+    priority: claim.priority,
+    customerId: claim.customerId ?? null,
+    customerName: claim.customerName ?? null,
+    orderId: claim.orderId ?? null,
+    assigneeUserId: claim.assigneeUserId ?? null,
+    updatedAt: toIso(claim.updatedAt)
+  };
+}
+function serializeLine(line) {
+  return {
+    id: line.id,
+    lineNo: line.lineNo,
+    productId: line.productId ?? null,
+    variantId: line.variantId ?? null,
+    sku: line.sku ?? null,
+    productName: line.productName ?? null,
+    orderLineId: line.orderLineId ?? null,
+    serialNumber: line.serialNumber ?? null,
+    lotNumber: line.lotNumber ?? null,
+    purchaseDate: toIso(line.purchaseDate)?.slice(0, 10) ?? null,
+    warrantyMonths: line.warrantyMonths ?? null,
+    warrantyExpiresAt: toIso(line.warrantyExpiresAt)?.slice(0, 10) ?? null,
+    warrantyStatus: line.warrantyStatus,
+    faultCode: line.faultCode ?? null,
+    faultDescription: line.faultDescription ?? null,
+    qtyClaimed: line.qtyClaimed,
+    qtyApproved: line.qtyApproved ?? null,
+    qtyReceived: line.qtyReceived ?? null,
+    disposition: line.disposition ?? null,
+    lineStatus: line.lineStatus,
+    creditAmount: line.creditAmount ?? null,
+    restockingFee: line.restockingFee ?? null,
+    coreChargeAmount: line.coreChargeAmount ?? null,
+    coreCreditAmount: line.coreCreditAmount ?? null
+  };
+}
+function serializeTimelineEvent(event) {
+  return {
+    id: event.id,
+    claimId: relationId(event.claim),
+    kind: event.kind,
+    visibility: event.visibility,
+    body: event.body ?? null,
+    payload: event.payload ?? null,
+    actorUserId: event.actorUserId ?? null,
+    actorCustomerId: event.actorCustomerId ?? null,
+    createdAt: toIso(event.createdAt)
+  };
+}
+const UUID_PATTERN = /^[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$/i;
+async function resolveClaimId(em, scope, ref) {
+  const trimmed = ref.trim();
+  if (!trimmed) return null;
+  if (UUID_PATTERN.test(trimmed)) return trimmed;
+  const claim = await findOneWithDecryption(
+    em,
+    WarrantyClaim,
+    { claimNumber: trimmed, tenantId: scope.tenantId, organizationId: scope.organizationId, deletedAt: null },
+    {},
+    scope
+  );
+  return claim?.id ?? null;
+}
+async function loadClaim(em, scope, claimId) {
+  return findOneWithDecryption(
+    em,
+    WarrantyClaim,
+    { id: claimId, tenantId: scope.tenantId, organizationId: scope.organizationId, deletedAt: null },
+    {},
+    scope
+  );
+}
+async function loadLines(em, scope, claimId) {
+  return findWithDecryption(
+    em,
+    WarrantyClaimLine,
+    { claim: claimId, tenantId: scope.tenantId, organizationId: scope.organizationId, deletedAt: null },
+    { orderBy: { lineNo: "ASC" } },
+    scope
+  );
+}
+async function loadTimeline(em, scope, claimId) {
+  return findWithDecryption(
+    em,
+    WarrantyClaimEvent,
+    { claim: claimId, tenantId: scope.tenantId, organizationId: scope.organizationId },
+    { orderBy: { createdAt: "ASC" } },
+    scope
+  );
+}
+const listClaimsInput = z.object({
+  q: z.string().trim().max(300).optional(),
+  status: z.union([claimStatusSchema, z.array(claimStatusSchema).min(1).max(12)]).optional(),
+  claimType: claimTypeSchema.optional(),
+  customerId: z.string().uuid().optional(),
+  orderId: z.string().uuid().optional(),
+  limit: z.number().int().min(1).max(100).optional(),
+  offset: z.number().int().min(0).optional()
+}).passthrough();
+const listClaimsTool = {
+  name: "warranty_claims.list_claims",
+  displayName: "List warranty claims",
+  description: "Search and list warranty/RMA claims for the current tenant and organization. Supports status, type, customer, order, and text filters.",
+  inputSchema: listClaimsInput,
+  requiredFeatures: ["warranty_claims.claim.view"],
+  tags: ["read", "warranty_claims"],
+  handler: async (rawInput, ctx) => {
+    const scope = assertScope(ctx);
+    const input = listClaimsInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    const filters = {
+      tenantId: scope.tenantId,
+      organizationId: scope.organizationId,
+      deletedAt: null
+    };
+    if (input.status) {
+      filters.status = Array.isArray(input.status) ? { $in: input.status } : input.status;
+    }
+    if (input.claimType) filters.claimType = input.claimType;
+    if (input.customerId) filters.customerId = input.customerId;
+    if (input.orderId) filters.orderId = input.orderId;
+    if (input.q?.trim()) {
+      const pattern = buildIlikeTerm(input.q.trim());
+      filters.$or = [
+        { claimNumber: { $ilike: pattern } },
+        { customerName: { $ilike: pattern } },
+        { vendorName: { $ilike: pattern } },
+        { vendorRef: { $ilike: pattern } }
+      ];
+    }
+    const limit = input.limit ?? 50;
+    const offset = input.offset ?? 0;
+    const [claims, total] = await Promise.all([
+      findWithDecryption(
+        em,
+        WarrantyClaim,
+        filters,
+        { limit, offset, orderBy: { updatedAt: "DESC" } },
+        scope
+      ),
+      em.count(WarrantyClaim, filters)
+    ]);
+    return {
+      items: claims.map(serializeClaimSummary),
+      total,
+      limit,
+      offset
+    };
+  }
+};
+const claimRefSchema = z.string().trim().min(1).describe("Claim UUID or human-readable claim number (e.g. WTY-000123).");
+const getClaimInput = z.object({
+  claimId: claimRefSchema,
+  includeTimeline: z.boolean().optional()
+}).passthrough();
+const getClaimTool = {
+  name: "warranty_claims.get_claim",
+  displayName: "Get warranty claim",
+  description: "Fetch one claim with header fields, lines, and optional timeline summary. Accepts a claim UUID or the human-readable claim number (e.g. WTY-000123). Returns { found: false } when outside scope.",
+  inputSchema: getClaimInput,
+  requiredFeatures: ["warranty_claims.claim.view"],
+  tags: ["read", "warranty_claims"],
+  handler: async (rawInput, ctx) => {
+    const scope = assertScope(ctx);
+    const input = getClaimInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    const claimId = await resolveClaimId(em, scope, input.claimId);
+    const claim = claimId ? await loadClaim(em, scope, claimId) : null;
+    if (!claim) return { found: false, claimId: input.claimId };
+    const [lines, timeline] = await Promise.all([
+      loadLines(em, scope, claim.id),
+      input.includeTimeline ? loadTimeline(em, scope, claim.id) : Promise.resolve([])
+    ]);
+    return {
+      found: true,
+      claim: {
+        ...serializeClaimSummary(claim),
+        channel: claim.channel,
+        vendorName: claim.vendorName ?? null,
+        vendorRef: claim.vendorRef ?? null,
+        salesReturnId: claim.salesReturnId ?? null,
+        replacementOrderId: claim.replacementOrderId ?? null,
+        sourceClaimId: claim.sourceClaimId ?? null,
+        advanceReplacement: claim.advanceReplacement,
+        reasonCode: claim.reasonCode ?? null,
+        rejectionReasonCode: claim.rejectionReasonCode ?? null,
+        resolutionSummary: claim.resolutionSummary ?? null,
+        currencyCode: claim.currencyCode ?? null,
+        totalClaimedAmount: claim.totalClaimedAmount ?? null,
+        totalApprovedAmount: claim.totalApprovedAmount ?? null,
+        totalRecoveredAmount: claim.totalRecoveredAmount ?? null,
+        slaDueAt: toIso(claim.slaDueAt),
+        submittedAt: toIso(claim.submittedAt),
+        resolvedAt: toIso(claim.resolvedAt),
+        closedAt: toIso(claim.closedAt),
+        createdAt: toIso(claim.createdAt)
+      },
+      lines: lines.map(serializeLine),
+      timeline: timeline.map(serializeTimelineEvent)
+    };
+  }
+};
+const suggestTriageInput = z.object({
+  claimId: claimRefSchema
+}).passthrough();
+const suggestTriageTool = {
+  name: "warranty_claims.suggest_triage",
+  displayName: "Suggest warranty claim triage",
+  description: "Read-only deterministic triage heuristics: warranty eligibility, line disposition suggestions, and priority/SLA recommendation. Accepts a claim UUID or the human-readable claim number (e.g. WTY-000123).",
+  inputSchema: suggestTriageInput,
+  requiredFeatures: ["warranty_claims.claim.view"],
+  tags: ["read", "warranty_claims"],
+  handler: async (rawInput, ctx) => {
+    const scope = assertScope(ctx);
+    const input = suggestTriageInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    const claimId = await resolveClaimId(em, scope, input.claimId);
+    if (!claimId) return { found: false, claimId: input.claimId };
+    return buildWarrantyClaimTriageSuggestion({
+      em,
+      claimId,
+      scope
+    });
+  }
+};
+const draftCustomerReplyInput = z.object({
+  claimId: claimRefSchema,
+  tone: z.enum(["formal", "friendly", "concise"]).optional()
+}).passthrough();
+const draftCustomerReplyTool = {
+  name: "warranty_claims.draft_customer_reply",
+  displayName: "Draft customer reply",
+  description: "Generate a suggested customer-facing warranty claim reply for the operator to review, edit, and send manually. Accepts a claim UUID or the human-readable claim number (e.g. WTY-000123).",
+  inputSchema: draftCustomerReplyInput,
+  requiredFeatures: ["warranty_claims.claim.manage"],
+  tags: ["read", "warranty_claims"],
+  handler: async (rawInput, ctx) => {
+    const scope = assertScope(ctx);
+    const input = draftCustomerReplyInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    const claimId = await resolveClaimId(em, scope, input.claimId);
+    if (!claimId) return { found: false, claimId: input.claimId };
+    try {
+      return await buildClaimReplyDraft({
+        em,
+        container: ctx.container,
+        scope,
+        claimId,
+        tone: input.tone
+      });
+    } catch (err) {
+      if (isWarrantyAiNotConfiguredError(err)) {
+        return { notConfigured: true };
+      }
+      if (isWarrantyAiUnavailableError(err)) {
+        return { unavailable: true };
+      }
+      throw err;
+    }
+  }
+};
+const summarizeClaimInput = z.object({
+  claimId: claimRefSchema
+}).passthrough();
+const summarizeClaimTool = {
+  name: "warranty_claims.summarize_claim",
+  displayName: "Summarize warranty claim",
+  description: "Generate a concise internal summary of a warranty claim, including timeline history and open questions. Accepts a claim UUID or the human-readable claim number (e.g. WTY-000123).",
+  inputSchema: summarizeClaimInput,
+  requiredFeatures: ["warranty_claims.claim.view"],
+  tags: ["read", "warranty_claims"],
+  handler: async (rawInput, ctx) => {
+    const scope = assertScope(ctx);
+    const input = summarizeClaimInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    const claimId = await resolveClaimId(em, scope, input.claimId);
+    if (!claimId) return { found: false, claimId: input.claimId };
+    try {
+      return await buildClaimSummary({
+        em,
+        container: ctx.container,
+        scope,
+        claimId
+      });
+    } catch (err) {
+      if (isWarrantyAiNotConfiguredError(err)) {
+        return { notConfigured: true };
+      }
+      if (isWarrantyAiUnavailableError(err)) {
+        return { unavailable: true };
+      }
+      throw err;
+    }
+  }
+};
+const assessDamagePhotoInput = z.object({
+  claimId: z.string().uuid(),
+  lineId: z.string().uuid(),
+  attachmentId: z.string().uuid()
+}).passthrough();
+const assessDamagePhotoTool = {
+  name: "warranty_claims.assess_damage_photo",
+  displayName: "Assess damage photo",
+  description: "Assess a warranty claim line damage photo and return structured facts without mutating amounts.",
+  inputSchema: assessDamagePhotoInput,
+  requiredFeatures: ["warranty_claims.claim.manage"],
+  tags: ["read", "warranty_claims", "attachments"],
+  isMutation: false,
+  supportsAttachments: true,
+  handler: async (rawInput, ctx) => {
+    const scope = assertScope(ctx);
+    const input = assessDamagePhotoInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    await assertAttachmentLinkedToClaim(ctx, scope, input);
+    try {
+      return await assessDamagePhoto({
+        em,
+        container: ctx.container,
+        scope,
+        claimId: input.claimId,
+        lineId: input.lineId,
+        attachmentId: input.attachmentId,
+        authContext: buildAttachmentAuthContext(ctx, scope)
+      });
+    } catch (err) {
+      if (isWarrantyAiNotConfiguredError(err)) {
+        return { notConfigured: true };
+      }
+      if (isWarrantyAiUnavailableError(err)) {
+        return { unavailable: true };
+      }
+      throw err;
+    }
+  }
+};
+const extractProofOfPurchaseInput = z.object({
+  claimId: z.string().uuid(),
+  attachmentId: z.string().uuid()
+}).passthrough();
+const extractProofOfPurchaseTool = {
+  name: "warranty_claims.extract_proof_of_purchase",
+  displayName: "Extract proof of purchase",
+  description: "Extract purchase date, serial, amount string, currency, and merchant facts from a receipt image or PDF.",
+  inputSchema: extractProofOfPurchaseInput,
+  requiredFeatures: ["warranty_claims.claim.manage"],
+  tags: ["read", "warranty_claims", "attachments"],
+  isMutation: false,
+  supportsAttachments: true,
+  handler: async (rawInput, ctx) => {
+    const scope = assertScope(ctx);
+    const input = extractProofOfPurchaseInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    const claim = await loadClaim(em, scope, input.claimId);
+    if (!claim) {
+      throw new Error("[internal] Warranty claim not accessible to the caller");
+    }
+    await assertAttachmentLinkedToClaim(ctx, scope, input);
+    try {
+      return await extractProofOfPurchase({
+        em,
+        container: ctx.container,
+        scope,
+        attachmentId: input.attachmentId,
+        authContext: buildAttachmentAuthContext(ctx, scope)
+      });
+    } catch (err) {
+      if (isWarrantyAiNotConfiguredError(err)) {
+        return { notConfigured: true };
+      }
+      if (isWarrantyAiUnavailableError(err)) {
+        return { unavailable: true };
+      }
+      throw err;
+    }
+  }
+};
+const transitionClaimToolInput = transitionClaimInputSchema.passthrough();
+function toTransitionCommandInput(input) {
+  return transitionClaimInputSchema.parse({
+    id: input.id,
+    toStatus: input.toStatus,
+    rejectionReasonCode: input.rejectionReasonCode,
+    resolutionSummary: input.resolutionSummary
+  });
+}
+function buildCommandContext(ctx, scope) {
+  if (!ctx.userId) {
+    throw new Error("[internal] User context is required to transition warranty claims.");
+  }
+  return {
+    container: ctx.container,
+    auth: {
+      sub: ctx.userId,
+      userId: ctx.userId,
+      tenantId: scope.tenantId,
+      orgId: scope.organizationId
+    },
+    organizationScope: null,
+    selectedOrganizationId: scope.organizationId,
+    organizationIds: [scope.organizationId]
+  };
+}
+const transitionClaimTool = {
+  name: "warranty_claims.transition_claim",
+  displayName: "Transition warranty claim",
+  description: "Move a warranty/RMA claim through the lifecycle. Mutation tool \u2014 goes through the AI pending-action approval gate.",
+  inputSchema: transitionClaimToolInput,
+  requiredFeatures: ["warranty_claims.claim.manage"],
+  tags: ["write", "warranty_claims"],
+  isMutation: true,
+  loadBeforeRecord: async (rawInput, ctx) => {
+    const scope = assertScope(ctx);
+    const input = transitionClaimToolInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    const claim = await loadClaim(em, scope, input.id);
+    if (!claim) return null;
+    return {
+      recordId: claim.id,
+      entityType: "warranty_claims.claim",
+      recordVersion: recordVersionFromUpdatedAt(claim.updatedAt),
+      before: {
+        status: claim.status,
+        rejectionReasonCode: claim.rejectionReasonCode ?? null,
+        resolutionSummary: claim.resolutionSummary ?? null
+      },
+      after: {
+        status: input.toStatus,
+        rejectionReasonCode: input.rejectionReasonCode ?? claim.rejectionReasonCode ?? null,
+        resolutionSummary: input.resolutionSummary ?? claim.resolutionSummary ?? null
+      },
+      display: {
+        fieldLabels: {
+          status: "Status",
+          rejectionReasonCode: "Rejection reason",
+          resolutionSummary: "Resolution summary"
+        },
+        before: {
+          status: claim.status,
+          rejectionReasonCode: claim.rejectionReasonCode ?? null,
+          resolutionSummary: claim.resolutionSummary ?? null
+        },
+        after: {
+          status: input.toStatus,
+          rejectionReasonCode: input.rejectionReasonCode ?? claim.rejectionReasonCode ?? null,
+          resolutionSummary: input.resolutionSummary ?? claim.resolutionSummary ?? null
+        }
+      }
+    };
+  },
+  handler: async (rawInput, ctx) => {
+    if (!ctx.approvedPendingActionId) {
+      throw new Error("[internal] Warranty claim transitions require an approved AI pending action.");
+    }
+    const scope = assertScope(ctx);
+    const input = transitionClaimToolInput.parse(rawInput);
+    const em = resolveEm(ctx);
+    const before = await loadClaim(em, scope, input.id);
+    if (!before) {
+      throw new Error("[internal] Warranty claim not accessible to the caller");
+    }
+    const commandBus = ctx.container.resolve("commandBus");
+    const commandCtx = buildCommandContext(ctx, scope);
+    const commandInput = toTransitionCommandInput(input);
+    const { result } = await commandBus.execute(
+      "warranty_claims.claim.transition",
+      { input: commandInput, ctx: commandCtx }
+    );
+    const after = await loadClaim(em, scope, result?.claimId ?? input.id);
+    return {
+      recordId: input.id,
+      commandName: "warranty_claims.claim.transition",
+      before: serializeClaimSummary(before),
+      after: after ? serializeClaimSummary(after) : null
+    };
+  }
+};
+const aiTools = [
+  listClaimsTool,
+  getClaimTool,
+  suggestTriageTool,
+  draftCustomerReplyTool,
+  summarizeClaimTool,
+  assessDamagePhotoTool,
+  extractProofOfPurchaseTool,
+  transitionClaimTool
+];
+var ai_tools_default = aiTools;
+export {
+  aiTools,
+  ai_tools_default as default
+};
+//# sourceMappingURL=ai-tools.js.map

package/dist/modules/warranty_claims/ai-tools.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../src/modules/warranty_claims/ai-tools.ts"],
+  "sourcesContent": ["import type { AwilixContainer } from 'awilix'\nimport type { EntityManager, FilterQuery } from '@mikro-orm/postgresql'\nimport { z } from 'zod'\nimport type { CommandBus, CommandRuntimeContext } from '@open-mercato/shared/lib/commands'\nimport { findOneWithDecryption, findWithDecryption } from '@open-mercato/shared/lib/encryption/find'\nimport { buildIlikeTerm } from '@open-mercato/shared/lib/db/buildIlikeTerm'\nimport { WarrantyClaim, WarrantyClaimEvent, WarrantyClaimLine } from './data/entities'\nimport {\n  claimStatusSchema,\n  claimTypeSchema,\n  transitionClaimInputSchema,\n  type TransitionClaimInput,\n} from './data/validators'\nimport {\n  assessDamagePhoto,\n  buildClaimReplyDraft,\n  buildClaimSummary,\n  extractProofOfPurchase,\n  isWarrantyAiNotConfiguredError,\n  isWarrantyAiUnavailableError,\n} from './lib/aiAssist'\nimport type { AiChatRequestContext } from '@open-mercato/ai-assistant/modules/ai_assistant/lib/attachment-bridge-types'\nimport type { AuthContext } from '@open-mercato/shared/lib/auth/server'\nimport type { AttachmentTargetAccessService } from '@open-mercato/core/modules/attachments/lib/target-access-service'\nimport { buildWarrantyClaimTriageSuggestion } from './lib/triage'\n\nexport interface WarrantyClaimsToolContext {\n  tenantId: string | null\n  organizationId: string | null\n  userId: string | null\n  container: AwilixContainer\n  userFeatures: string[]\n  isSuperAdmin: boolean\n  apiKeySecret?: string\n  sessionId?: string\n  approvedPendingActionId?: string\n}\n\nexport interface WarrantyClaimsToolLoadBeforeSingleRecord {\n  recordId: string\n  entityType: string\n  recordVersion: string | null\n  before: Record<string, unknown>\n  after?: Record<string, unknown>\n  display?: {\n    fieldLabels?: Record<string, string>\n    before?: Record<string, unknown>\n    after?: Record<string, unknown>\n  }\n}\n\nexport interface WarrantyClaimsAiToolDefinition<TInput = unknown, TOutput = unknown> {\n  name: string\n  displayName?: string\n  description: string\n  inputSchema: z.ZodType<TInput>\n  requiredFeatures?: string[]\n  tags?: string[]\n  isMutation?: boolean\n  isDestructive?: boolean | ((input: TInput) => boolean)\n  maxCallsPerTurn?: number\n  supportsAttachments?: boolean\n  handler: (input: TInput, context: WarrantyClaimsToolContext) => Promise<TOutput>\n  loadBeforeRecord?: (\n    input: TInput,\n    context: WarrantyClaimsToolContext,\n  ) => Promise<WarrantyClaimsToolLoadBeforeSingleRecord | null>\n}\n\ntype Scope = {\n  tenantId: string\n  organizationId: string\n}\n\ntype ClaimSummary = {\n  id: string\n  claimNumber: string\n  claimType: string\n  status: string\n  priority: string\n  customerId: string | null\n  customerName: string | null\n  orderId: string | null\n  assigneeUserId: string | null\n  updatedAt: string | null\n}\n\nconst CLAIM_ATTACHMENT_ENTITY_ID = 'warranty_claims:warranty_claim'\nconst LINE_ATTACHMENT_ENTITY_ID = 'warranty_claims:warranty_claim_line'\n\nfunction assertScope(ctx: WarrantyClaimsToolContext): Scope {\n  if (!ctx.tenantId) {\n    throw new Error('[internal] Tenant context is required for warranty_claims.* tools')\n  }\n  if (!ctx.organizationId) {\n    throw new Error('[internal] Organization context is required for warranty_claims.* tools')\n  }\n  return { tenantId: ctx.tenantId, organizationId: ctx.organizationId }\n}\n\nfunction resolveEm(ctx: WarrantyClaimsToolContext): EntityManager {\n  return ctx.container.resolve<EntityManager>('em')\n}\n\nfunction buildAttachmentAuthContext(ctx: WarrantyClaimsToolContext, scope: Scope): AiChatRequestContext {\n  if (!ctx.userId) {\n    throw new Error('[internal] User context is required for warranty_claims attachment-aware tools.')\n  }\n  return {\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    userId: ctx.userId,\n    features: ctx.userFeatures,\n    isSuperAdmin: ctx.isSuperAdmin,\n  }\n}\n\nfunction buildAttachmentRecordAuthContext(\n  ctx: WarrantyClaimsToolContext,\n  scope: Scope,\n): Exclude<AuthContext, null> {\n  if (!ctx.userId) {\n    throw new Error('[internal] User context is required for warranty_claims attachment-aware tools.')\n  }\n  return {\n    sub: ctx.userId,\n    userId: ctx.userId,\n    tenantId: scope.tenantId,\n    orgId: scope.organizationId,\n    isSuperAdmin: ctx.isSuperAdmin,\n  }\n}\n\nasync function assertAttachmentLinkedToClaim(\n  ctx: WarrantyClaimsToolContext,\n  scope: Scope,\n  input: { attachmentId: string; claimId: string; lineId?: string | null },\n): Promise<void> {\n  let service: AttachmentTargetAccessService | null = null\n  try {\n    service = ctx.container.resolve<AttachmentTargetAccessService>('attachmentTargetAccessService')\n  } catch {\n    service = null\n  }\n  const linked = service ? await service.canAccessLinkedTarget({\n    attachmentId: input.attachmentId,\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    auth: buildAttachmentRecordAuthContext(ctx, scope),\n    targets: [\n      { entityId: CLAIM_ATTACHMENT_ENTITY_ID, recordId: input.claimId },\n      ...(input.lineId ? [{ entityId: LINE_ATTACHMENT_ENTITY_ID, recordId: input.lineId }] : []),\n    ],\n  }) : false\n  if (!linked) {\n    throw new Error('[internal] Attachment is not linked to the requested warranty claim target.')\n  }\n}\n\nfunction toIso(value: unknown): string | null {\n  if (!value) return null\n  const date = value instanceof Date ? value : new Date(String(value))\n  return Number.isNaN(date.getTime()) ? null : date.toISOString()\n}\n\nfunction relationId(value: unknown): string | null {\n  if (typeof value === 'string') return value\n  if (value && typeof value === 'object' && 'id' in value) {\n    const id = (value as { id?: unknown }).id\n    return typeof id === 'string' ? id : null\n  }\n  return null\n}\n\nfunction recordVersionFromUpdatedAt(updatedAt: Date | null | undefined): string | null {\n  return toIso(updatedAt)\n}\n\nfunction serializeClaimSummary(claim: WarrantyClaim): ClaimSummary {\n  return {\n    id: claim.id,\n    claimNumber: claim.claimNumber,\n    claimType: claim.claimType,\n    status: claim.status,\n    priority: claim.priority,\n    customerId: claim.customerId ?? null,\n    customerName: claim.customerName ?? null,\n    orderId: claim.orderId ?? null,\n    assigneeUserId: claim.assigneeUserId ?? null,\n    updatedAt: toIso(claim.updatedAt),\n  }\n}\n\nfunction serializeLine(line: WarrantyClaimLine): Record<string, unknown> {\n  return {\n    id: line.id,\n    lineNo: line.lineNo,\n    productId: line.productId ?? null,\n    variantId: line.variantId ?? null,\n    sku: line.sku ?? null,\n    productName: line.productName ?? null,\n    orderLineId: line.orderLineId ?? null,\n    serialNumber: line.serialNumber ?? null,\n    lotNumber: line.lotNumber ?? null,\n    purchaseDate: toIso(line.purchaseDate)?.slice(0, 10) ?? null,\n    warrantyMonths: line.warrantyMonths ?? null,\n    warrantyExpiresAt: toIso(line.warrantyExpiresAt)?.slice(0, 10) ?? null,\n    warrantyStatus: line.warrantyStatus,\n    faultCode: line.faultCode ?? null,\n    faultDescription: line.faultDescription ?? null,\n    qtyClaimed: line.qtyClaimed,\n    qtyApproved: line.qtyApproved ?? null,\n    qtyReceived: line.qtyReceived ?? null,\n    disposition: line.disposition ?? null,\n    lineStatus: line.lineStatus,\n    creditAmount: line.creditAmount ?? null,\n    restockingFee: line.restockingFee ?? null,\n    coreChargeAmount: line.coreChargeAmount ?? null,\n    coreCreditAmount: line.coreCreditAmount ?? null,\n  }\n}\n\nfunction serializeTimelineEvent(event: WarrantyClaimEvent): Record<string, unknown> {\n  return {\n    id: event.id,\n    claimId: relationId(event.claim),\n    kind: event.kind,\n    visibility: event.visibility,\n    body: event.body ?? null,\n    payload: event.payload ?? null,\n    actorUserId: event.actorUserId ?? null,\n    actorCustomerId: event.actorCustomerId ?? null,\n    createdAt: toIso(event.createdAt),\n  }\n}\n\nconst UUID_PATTERN = /^[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}$/i\n\nasync function resolveClaimId(em: EntityManager, scope: Scope, ref: string): Promise<string | null> {\n  const trimmed = ref.trim()\n  if (!trimmed) return null\n  if (UUID_PATTERN.test(trimmed)) return trimmed\n  const claim = await findOneWithDecryption(\n    em,\n    WarrantyClaim,\n    { claimNumber: trimmed, tenantId: scope.tenantId, organizationId: scope.organizationId, deletedAt: null },\n    {},\n    scope,\n  )\n  return claim?.id ?? null\n}\n\nasync function loadClaim(em: EntityManager, scope: Scope, claimId: string): Promise<WarrantyClaim | null> {\n  return findOneWithDecryption(\n    em,\n    WarrantyClaim,\n    { id: claimId, tenantId: scope.tenantId, organizationId: scope.organizationId, deletedAt: null },\n    {},\n    scope,\n  )\n}\n\nasync function loadLines(em: EntityManager, scope: Scope, claimId: string): Promise<WarrantyClaimLine[]> {\n  return findWithDecryption(\n    em,\n    WarrantyClaimLine,\n    { claim: claimId, tenantId: scope.tenantId, organizationId: scope.organizationId, deletedAt: null },\n    { orderBy: { lineNo: 'ASC' } },\n    scope,\n  )\n}\n\nasync function loadTimeline(em: EntityManager, scope: Scope, claimId: string): Promise<WarrantyClaimEvent[]> {\n  return findWithDecryption(\n    em,\n    WarrantyClaimEvent,\n    { claim: claimId, tenantId: scope.tenantId, organizationId: scope.organizationId },\n    { orderBy: { createdAt: 'ASC' } },\n    scope,\n  )\n}\n\nconst listClaimsInput = z.object({\n  q: z.string().trim().max(300).optional(),\n  status: z.union([claimStatusSchema, z.array(claimStatusSchema).min(1).max(12)]).optional(),\n  claimType: claimTypeSchema.optional(),\n  customerId: z.string().uuid().optional(),\n  orderId: z.string().uuid().optional(),\n  limit: z.number().int().min(1).max(100).optional(),\n  offset: z.number().int().min(0).optional(),\n}).passthrough()\n\ntype ListClaimsInput = z.infer<typeof listClaimsInput>\n\nconst listClaimsTool: WarrantyClaimsAiToolDefinition = {\n  name: 'warranty_claims.list_claims',\n  displayName: 'List warranty claims',\n  description: 'Search and list warranty/RMA claims for the current tenant and organization. Supports status, type, customer, order, and text filters.',\n  inputSchema: listClaimsInput as z.ZodType<unknown>,\n  requiredFeatures: ['warranty_claims.claim.view'],\n  tags: ['read', 'warranty_claims'],\n  handler: async (rawInput, ctx) => {\n    const scope = assertScope(ctx)\n    const input = listClaimsInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    const filters: Record<string, unknown> = {\n      tenantId: scope.tenantId,\n      organizationId: scope.organizationId,\n      deletedAt: null,\n    }\n    if (input.status) {\n      filters.status = Array.isArray(input.status) ? { $in: input.status } : input.status\n    }\n    if (input.claimType) filters.claimType = input.claimType\n    if (input.customerId) filters.customerId = input.customerId\n    if (input.orderId) filters.orderId = input.orderId\n    if (input.q?.trim()) {\n      const pattern = buildIlikeTerm(input.q.trim())\n      filters.$or = [\n        { claimNumber: { $ilike: pattern } },\n        { customerName: { $ilike: pattern } },\n        { vendorName: { $ilike: pattern } },\n        { vendorRef: { $ilike: pattern } },\n      ]\n    }\n    const limit = input.limit ?? 50\n    const offset = input.offset ?? 0\n    const [claims, total] = await Promise.all([\n      findWithDecryption(\n        em,\n        WarrantyClaim,\n        filters as FilterQuery<WarrantyClaim>,\n        { limit, offset, orderBy: { updatedAt: 'DESC' } },\n        scope,\n      ),\n      em.count(WarrantyClaim, filters as FilterQuery<WarrantyClaim>),\n    ])\n    return {\n      items: claims.map(serializeClaimSummary),\n      total,\n      limit,\n      offset,\n    }\n  },\n}\n\nconst claimRefSchema = z\n  .string()\n  .trim()\n  .min(1)\n  .describe('Claim UUID or human-readable claim number (e.g. WTY-000123).')\n\nconst getClaimInput = z.object({\n  claimId: claimRefSchema,\n  includeTimeline: z.boolean().optional(),\n}).passthrough()\n\ntype GetClaimInput = z.infer<typeof getClaimInput>\n\nconst getClaimTool: WarrantyClaimsAiToolDefinition = {\n  name: 'warranty_claims.get_claim',\n  displayName: 'Get warranty claim',\n  description: 'Fetch one claim with header fields, lines, and optional timeline summary. Accepts a claim UUID or the human-readable claim number (e.g. WTY-000123). Returns { found: false } when outside scope.',\n  inputSchema: getClaimInput as z.ZodType<unknown>,\n  requiredFeatures: ['warranty_claims.claim.view'],\n  tags: ['read', 'warranty_claims'],\n  handler: async (rawInput, ctx) => {\n    const scope = assertScope(ctx)\n    const input = getClaimInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    const claimId = await resolveClaimId(em, scope, input.claimId)\n    const claim = claimId ? await loadClaim(em, scope, claimId) : null\n    if (!claim) return { found: false, claimId: input.claimId }\n    const [lines, timeline] = await Promise.all([\n      loadLines(em, scope, claim.id),\n      input.includeTimeline ? loadTimeline(em, scope, claim.id) : Promise.resolve([]),\n    ])\n    return {\n      found: true,\n      claim: {\n        ...serializeClaimSummary(claim),\n        channel: claim.channel,\n        vendorName: claim.vendorName ?? null,\n        vendorRef: claim.vendorRef ?? null,\n        salesReturnId: claim.salesReturnId ?? null,\n        replacementOrderId: claim.replacementOrderId ?? null,\n        sourceClaimId: claim.sourceClaimId ?? null,\n        advanceReplacement: claim.advanceReplacement,\n        reasonCode: claim.reasonCode ?? null,\n        rejectionReasonCode: claim.rejectionReasonCode ?? null,\n        resolutionSummary: claim.resolutionSummary ?? null,\n        currencyCode: claim.currencyCode ?? null,\n        totalClaimedAmount: claim.totalClaimedAmount ?? null,\n        totalApprovedAmount: claim.totalApprovedAmount ?? null,\n        totalRecoveredAmount: claim.totalRecoveredAmount ?? null,\n        slaDueAt: toIso(claim.slaDueAt),\n        submittedAt: toIso(claim.submittedAt),\n        resolvedAt: toIso(claim.resolvedAt),\n        closedAt: toIso(claim.closedAt),\n        createdAt: toIso(claim.createdAt),\n      },\n      lines: lines.map(serializeLine),\n      timeline: timeline.map(serializeTimelineEvent),\n    }\n  },\n}\n\nconst suggestTriageInput = z.object({\n  claimId: claimRefSchema,\n}).passthrough()\n\ntype SuggestTriageInput = z.infer<typeof suggestTriageInput>\n\nconst suggestTriageTool: WarrantyClaimsAiToolDefinition = {\n  name: 'warranty_claims.suggest_triage',\n  displayName: 'Suggest warranty claim triage',\n  description: 'Read-only deterministic triage heuristics: warranty eligibility, line disposition suggestions, and priority/SLA recommendation. Accepts a claim UUID or the human-readable claim number (e.g. WTY-000123).',\n  inputSchema: suggestTriageInput as z.ZodType<unknown>,\n  requiredFeatures: ['warranty_claims.claim.view'],\n  tags: ['read', 'warranty_claims'],\n  handler: async (rawInput, ctx) => {\n    const scope = assertScope(ctx)\n    const input = suggestTriageInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    const claimId = await resolveClaimId(em, scope, input.claimId)\n    if (!claimId) return { found: false, claimId: input.claimId }\n    return buildWarrantyClaimTriageSuggestion({\n      em,\n      claimId,\n      scope,\n    })\n  },\n}\n\nconst draftCustomerReplyInput = z.object({\n  claimId: claimRefSchema,\n  tone: z.enum(['formal', 'friendly', 'concise']).optional(),\n}).passthrough()\n\nconst draftCustomerReplyTool: WarrantyClaimsAiToolDefinition = {\n  name: 'warranty_claims.draft_customer_reply',\n  displayName: 'Draft customer reply',\n  description: 'Generate a suggested customer-facing warranty claim reply for the operator to review, edit, and send manually. Accepts a claim UUID or the human-readable claim number (e.g. WTY-000123).',\n  inputSchema: draftCustomerReplyInput as z.ZodType<unknown>,\n  requiredFeatures: ['warranty_claims.claim.manage'],\n  tags: ['read', 'warranty_claims'],\n  handler: async (rawInput, ctx) => {\n    const scope = assertScope(ctx)\n    const input = draftCustomerReplyInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    const claimId = await resolveClaimId(em, scope, input.claimId)\n    if (!claimId) return { found: false, claimId: input.claimId }\n    try {\n      return await buildClaimReplyDraft({\n        em,\n        container: ctx.container,\n        scope,\n        claimId,\n        tone: input.tone,\n      })\n    } catch (err) {\n      if (isWarrantyAiNotConfiguredError(err)) {\n        return { notConfigured: true }\n      }\n      if (isWarrantyAiUnavailableError(err)) {\n        return { unavailable: true }\n      }\n      throw err\n    }\n  },\n}\n\nconst summarizeClaimInput = z.object({\n  claimId: claimRefSchema,\n}).passthrough()\n\nconst summarizeClaimTool: WarrantyClaimsAiToolDefinition = {\n  name: 'warranty_claims.summarize_claim',\n  displayName: 'Summarize warranty claim',\n  description: 'Generate a concise internal summary of a warranty claim, including timeline history and open questions. Accepts a claim UUID or the human-readable claim number (e.g. WTY-000123).',\n  inputSchema: summarizeClaimInput as z.ZodType<unknown>,\n  requiredFeatures: ['warranty_claims.claim.view'],\n  tags: ['read', 'warranty_claims'],\n  handler: async (rawInput, ctx) => {\n    const scope = assertScope(ctx)\n    const input = summarizeClaimInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    const claimId = await resolveClaimId(em, scope, input.claimId)\n    if (!claimId) return { found: false, claimId: input.claimId }\n    try {\n      return await buildClaimSummary({\n        em,\n        container: ctx.container,\n        scope,\n        claimId,\n      })\n    } catch (err) {\n      if (isWarrantyAiNotConfiguredError(err)) {\n        return { notConfigured: true }\n      }\n      if (isWarrantyAiUnavailableError(err)) {\n        return { unavailable: true }\n      }\n      throw err\n    }\n  },\n}\n\nconst assessDamagePhotoInput = z.object({\n  claimId: z.string().uuid(),\n  lineId: z.string().uuid(),\n  attachmentId: z.string().uuid(),\n}).passthrough()\n\nconst assessDamagePhotoTool: WarrantyClaimsAiToolDefinition = {\n  name: 'warranty_claims.assess_damage_photo',\n  displayName: 'Assess damage photo',\n  description: 'Assess a warranty claim line damage photo and return structured facts without mutating amounts.',\n  inputSchema: assessDamagePhotoInput as z.ZodType<unknown>,\n  requiredFeatures: ['warranty_claims.claim.manage'],\n  tags: ['read', 'warranty_claims', 'attachments'],\n  isMutation: false,\n  supportsAttachments: true,\n  handler: async (rawInput, ctx) => {\n    const scope = assertScope(ctx)\n    const input = assessDamagePhotoInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    await assertAttachmentLinkedToClaim(ctx, scope, input)\n    try {\n      return await assessDamagePhoto({\n        em,\n        container: ctx.container,\n        scope,\n        claimId: input.claimId,\n        lineId: input.lineId,\n        attachmentId: input.attachmentId,\n        authContext: buildAttachmentAuthContext(ctx, scope),\n      })\n    } catch (err) {\n      if (isWarrantyAiNotConfiguredError(err)) {\n        return { notConfigured: true }\n      }\n      if (isWarrantyAiUnavailableError(err)) {\n        return { unavailable: true }\n      }\n      throw err\n    }\n  },\n}\n\nconst extractProofOfPurchaseInput = z.object({\n  claimId: z.string().uuid(),\n  attachmentId: z.string().uuid(),\n}).passthrough()\n\nconst extractProofOfPurchaseTool: WarrantyClaimsAiToolDefinition = {\n  name: 'warranty_claims.extract_proof_of_purchase',\n  displayName: 'Extract proof of purchase',\n  description: 'Extract purchase date, serial, amount string, currency, and merchant facts from a receipt image or PDF.',\n  inputSchema: extractProofOfPurchaseInput as z.ZodType<unknown>,\n  requiredFeatures: ['warranty_claims.claim.manage'],\n  tags: ['read', 'warranty_claims', 'attachments'],\n  isMutation: false,\n  supportsAttachments: true,\n  handler: async (rawInput, ctx) => {\n    const scope = assertScope(ctx)\n    const input = extractProofOfPurchaseInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    const claim = await loadClaim(em, scope, input.claimId)\n    if (!claim) {\n      throw new Error('[internal] Warranty claim not accessible to the caller')\n    }\n    await assertAttachmentLinkedToClaim(ctx, scope, input)\n    try {\n      return await extractProofOfPurchase({\n        em,\n        container: ctx.container,\n        scope,\n        attachmentId: input.attachmentId,\n        authContext: buildAttachmentAuthContext(ctx, scope),\n      })\n    } catch (err) {\n      if (isWarrantyAiNotConfiguredError(err)) {\n        return { notConfigured: true }\n      }\n      if (isWarrantyAiUnavailableError(err)) {\n        return { unavailable: true }\n      }\n      throw err\n    }\n  },\n}\n\nconst transitionClaimToolInput = transitionClaimInputSchema.passthrough()\n\ntype TransitionClaimToolInput = z.infer<typeof transitionClaimToolInput>\n\nfunction toTransitionCommandInput(input: TransitionClaimToolInput): TransitionClaimInput {\n  return transitionClaimInputSchema.parse({\n    id: input.id,\n    toStatus: input.toStatus,\n    rejectionReasonCode: input.rejectionReasonCode,\n    resolutionSummary: input.resolutionSummary,\n  })\n}\n\nfunction buildCommandContext(ctx: WarrantyClaimsToolContext, scope: Scope): CommandRuntimeContext {\n  if (!ctx.userId) {\n    throw new Error('[internal] User context is required to transition warranty claims.')\n  }\n  return {\n    container: ctx.container,\n    auth: {\n      sub: ctx.userId,\n      userId: ctx.userId,\n      tenantId: scope.tenantId,\n      orgId: scope.organizationId,\n    },\n    organizationScope: null,\n    selectedOrganizationId: scope.organizationId,\n    organizationIds: [scope.organizationId],\n  }\n}\n\nconst transitionClaimTool: WarrantyClaimsAiToolDefinition = {\n  name: 'warranty_claims.transition_claim',\n  displayName: 'Transition warranty claim',\n  description: 'Move a warranty/RMA claim through the lifecycle. Mutation tool \u2014 goes through the AI pending-action approval gate.',\n  inputSchema: transitionClaimToolInput as z.ZodType<unknown>,\n  requiredFeatures: ['warranty_claims.claim.manage'],\n  tags: ['write', 'warranty_claims'],\n  isMutation: true,\n  loadBeforeRecord: async (rawInput, ctx) => {\n    const scope = assertScope(ctx)\n    const input = transitionClaimToolInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    const claim = await loadClaim(em, scope, input.id)\n    if (!claim) return null\n    return {\n      recordId: claim.id,\n      entityType: 'warranty_claims.claim',\n      recordVersion: recordVersionFromUpdatedAt(claim.updatedAt),\n      before: {\n        status: claim.status,\n        rejectionReasonCode: claim.rejectionReasonCode ?? null,\n        resolutionSummary: claim.resolutionSummary ?? null,\n      },\n      after: {\n        status: input.toStatus,\n        rejectionReasonCode: input.rejectionReasonCode ?? claim.rejectionReasonCode ?? null,\n        resolutionSummary: input.resolutionSummary ?? claim.resolutionSummary ?? null,\n      },\n      display: {\n        fieldLabels: {\n          status: 'Status',\n          rejectionReasonCode: 'Rejection reason',\n          resolutionSummary: 'Resolution summary',\n        },\n        before: {\n          status: claim.status,\n          rejectionReasonCode: claim.rejectionReasonCode ?? null,\n          resolutionSummary: claim.resolutionSummary ?? null,\n        },\n        after: {\n          status: input.toStatus,\n          rejectionReasonCode: input.rejectionReasonCode ?? claim.rejectionReasonCode ?? null,\n          resolutionSummary: input.resolutionSummary ?? claim.resolutionSummary ?? null,\n        },\n      },\n    }\n  },\n  handler: async (rawInput, ctx) => {\n    if (!ctx.approvedPendingActionId) {\n      throw new Error('[internal] Warranty claim transitions require an approved AI pending action.')\n    }\n    const scope = assertScope(ctx)\n    const input = transitionClaimToolInput.parse(rawInput)\n    const em = resolveEm(ctx)\n    const before = await loadClaim(em, scope, input.id)\n    if (!before) {\n      throw new Error('[internal] Warranty claim not accessible to the caller')\n    }\n    const commandBus = ctx.container.resolve<CommandBus>('commandBus')\n    const commandCtx = buildCommandContext(ctx, scope)\n    const commandInput = toTransitionCommandInput(input)\n    const { result } = await commandBus.execute<TransitionClaimInput, { claimId: string }>(\n      'warranty_claims.claim.transition',\n      { input: commandInput, ctx: commandCtx },\n    )\n    const after = await loadClaim(em, scope, result?.claimId ?? input.id)\n    return {\n      recordId: input.id,\n      commandName: 'warranty_claims.claim.transition',\n      before: serializeClaimSummary(before),\n      after: after ? serializeClaimSummary(after) : null,\n    }\n  },\n}\n\nexport const aiTools: WarrantyClaimsAiToolDefinition[] = [\n  listClaimsTool,\n  getClaimTool,\n  suggestTriageTool,\n  draftCustomerReplyTool,\n  summarizeClaimTool,\n  assessDamagePhotoTool,\n  extractProofOfPurchaseTool,\n  transitionClaimTool,\n]\n\nexport default aiTools\n"],
+  "mappings": 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