@webex/contact-center 3.12.0-next.13 → 3.12.0-next.130

package/src/utils/ai-docs/utils-spec.md

@@ -0,0 +1,391 @@
+# Utils — SPEC
+
+> Start here → root [`AGENTS.md`](../../../AGENTS.md) · router [`SPEC_INDEX.md`](../../../ai-docs/SPEC_INDEX.md) · system [`ARCHITECTURE.md`](../../../ai-docs/ARCHITECTURE.md). This is the module's canonical specification.
+
+## Metadata
+
+| Field | Value |
+|---|---|
+| Module id | `utils` |
+| Source path(s) | `src/utils` |
+| Doc kind | Module spec |
+| Coverage score | Partial (manifest-authoritative); 15/15 required document fields present |
+| Generated from | `module-spec` @ SDLC template library `0.2.1` |
+| generated_by / approved_by / updated_at | Codex generator / developer-approved follow-up review remediation / 2026-07-21 |
+| Validation status | Follow-up validation passed (independent Claude fallback, 2026-07-21); coverage remains Partial |
+
+## Evidence Rules
+Every requirement cites stable source and test file paths. Code/tests are the behavioral referee; routed source text supplies explicit intent and rationale. Missing or contradictory evidence blocks promotion.
+
+## Source Material Register
+| Source material | Scope | Decision | Detail location or disposition |
+|---|---|---|---|
+| Reviewed prior module guides and architecture material | overview / architecture / API / tests | used and code-checked | Content is placed by meaning throughout this specification; exact routing remains in the manifest. |
+
+## Overview
+Utils is one of nine confirmed Contact Center SDK modules. Own shared pagination contracts and the bounded in-memory page cache used by Contact Center data services. Existing reviewed documentation is migrated by meaning and code/tests remain the behavioral referee.
+
+The utils scope currently provides shared pagination and cache behavior for contact-center data services:
+
+- **Typed Pagination Contracts**: Reusable interfaces for response metadata and query params
+
+- **Generic In-Memory Page Caching**: `PageCache<T>` utility for simple pagination reuse
+
+- **Cache Safety Rules**: Explicit bypass behavior for search/filter/sort and enabled result/shape flags
+
+- **Spec-Driven Utility Workflow**: Utility-specific implementation and validation flow documented inline in this file
+
+| Component             | File                             | Description                                                                                                                                     |
+|---|---|---|
+| `PageCache`           | [`PageCache.ts`](../PageCache.ts) | Generic in-memory cache utility for paginated API responses with TTL expiry and helper methods for key generation and cache eligibility checks. |
+| `Pagination Types`    | [`PageCache.ts`](../PageCache.ts) | `PaginationMeta`, `PaginatedResponse<T>`, `BaseSearchParams`, and `PageCacheEntry<T>` shared across data services.                              |
+| `Pagination Defaults` | [`PageCache.ts`](../PageCache.ts) | `PAGINATION_DEFAULTS` (`PAGE`, `PAGE_SIZE`) used by services for consistent request defaults.                                                   |
+| `Specs Workflow`      | `ai-docs/utils-spec.md`          | Canonical flow for spec-driven utility changes, acceptance criteria, and drift checks.                                                          |
+
+## Purpose / Responsibility
+Own shared pagination contracts and the bounded in-memory page cache used by Contact Center data services.
+
+## Stack
+TypeScript 5.4 generics, in-memory Map/clock, LoggerProxy, Jest consumer tests.
+
+## Folder / Package Structure
+```text
+src/utils/
+├── AGENTS.md
+├── PageCache.ts
+```
+
+```text
+src/utils/
+├── AGENTS.md          # Preserved legacy, noncanonical utils guide
+└── PageCache.ts       # Generic cache + pagination contracts/defaults
+```
+
+## Key Files (source of truth)
+| File | Holds |
+|---|---|
+| `src/utils/PageCache.ts` | Authoritative PageCache implementation plus pagination/cache contracts and defaults. |
+| `src/types.ts` | Package-wide public response/search types that consume PageCache contracts; not a Utils implementation. |
+| `src/services/AddressBook.ts` | Services-layer PageCache consumer. |
+| `src/services/EntryPoint.ts` | Services-layer PageCache consumer. |
+| `src/services/Queue.ts` | Services-layer PageCache consumer. |
+
+## Public Surface
+| Surface | Availability | Source |
+|---|---|---|
+| `PageCache<T>` | exported from the Utils module file for internal service use; not re-exported by package root | `src/utils/PageCache.ts` |
+| `PaginationMeta`, `PaginatedResponse<T>`, `BaseSearchParams` | exported by PageCache module and consumed by package-wide types | `src/utils/PageCache.ts`, `src/types.ts` |
+| `PAGINATION_DEFAULTS`, `PageCacheEntry<T>`, `CacheValidationParams` | PageCache module exports; not package-root exports | `src/utils/PageCache.ts` |
+| AddressBook/EntryPoint/Queue public response/search aliases | package-root exports whose definitions indirectly use PageCache contracts | `src/types.ts`, `src/index.ts` |
+
+No claim is made that `src/types.ts`, AddressBook, EntryPoint, or Queue is implemented by Utils.
+
+## Requires (dependencies)
+- LoggerProxy
+- In-memory Map and wall clock
+- AddressBook, EntryPoint, and Queue consumers
+
+## Requirements
+| ID | WHAT | WHY | Source Evidence | Test / Example Evidence | Assumptions / Gaps | Confidence |
+|---|---|---|---|---|---|---|
+| UTILS-R-001 | Use cache only for simple pagination requests without search, filter, attributes, sortBy, or enabled desktop-profile/provisioning/single-object flags. Explicit `false` flags remain cache-compatible because they do not change the base result or response shape. | Parameterized or enabled variant queries cannot safely reuse a page keyed only by scope/page/pageSize, while a disabled boolean is semantically the same as omission. | `src/utils/PageCache.ts` | `test/unit/spec/services/AddressBook.ts`, `test/unit/spec/services/Queue.ts` | None. | PRESENT |
+| UTILS-R-002 | Build cache keys from a caller-defined `scopeId` plus `page:pageSize`: `orgId` for EntryPoint/Queue and `bookId` for AddressBook. | Consumer scope and page boundaries prevent cross-scope or cross-page reuse. | `src/utils/PageCache.ts`, `src/services/AddressBook.ts`, `src/services/EntryPoint.ts`, `src/services/Queue.ts` | `test/unit/spec/services/AddressBook.ts`, `test/unit/spec/services/EntryPoint.ts`, `test/unit/spec/services/Queue.ts` | `PageCache.buildCacheKey` names its first implementation parameter `orgId`, but runtime callers establish the broader `scopeId` semantics. | PRESENT |
+| UTILS-R-003 | Expire entries after the configured five-minute TTL and delete them on stale lookup. | Bounded staleness prevents indefinite reuse of remote service data. | `src/utils/PageCache.ts` | None | Direct fake-clock expiration coverage is absent from current consumer tests. | PRESENT |
+| UTILS-R-004 | Cache data with total-page/record metadata and allow owning consumers to clear the cache. | Paginated services need consistent metadata without transferring ownership of remote records to the SDK. | `src/utils/PageCache.ts` | `test/unit/spec/services/AddressBook.ts` | Cache hit/miss and metadata are exercised through consumers; `clearCache()` has no direct assertion. | PRESENT |
+| UTILS-R-005 | Accept already-fetched page values from consuming services and never store or process credentials; use the consumer's scope value only as part of the in-memory key. | Authentication remains in Services/Core and scope-separated keys prevent unrelated pages from colliding. | `src/utils/PageCache.ts`, `src/services/core/WebexRequest.ts`, `src/services/AddressBook.ts`, `src/services/EntryPoint.ts`, `src/services/Queue.ts` | `test/unit/spec/services/AddressBook.ts` | None; security/auth ownership is explicit. | PRESENT |
+| UTILS-R-006 | Keep PageCache free of rollout flags; consuming services decide whether to invoke it and query parameters determine cache eligibility. | Cache correctness must depend on request shape, not hidden deployment state. | `src/utils/PageCache.ts` | `test/unit/spec/services/AddressBook.ts`, `test/unit/spec/services/Queue.ts` | None; rollout applicability is explicitly N/A. | PRESENT |
+
+## Design Overview
+Utils separates its stable consumption boundary from collaborators so ownership and failure behavior stay explicit. Caching is intentionally limited to simple page browsing; search/filter/sort requests and enabled result/shape flags bypass cache to prevent incorrect reuse.
+
+> **This is the authoritative documentation for the `src/utils` scope.** It covers shared pagination/cache contracts used by data services. For task routing and cross-service conventions, see the [root orchestrator AGENTS.md](../../../AGENTS.md).
+
+Current consumers of `PageCache` and defaults:
+
+| Consumer                | File                                                       | Usage                                                        |
+|---|---|---|
+| `AddressBook`           | [`../../services/AddressBook.ts`](../../services/AddressBook.ts) | Caches paged address-book responses                          |
+| `EntryPoint`            | [`../../services/EntryPoint.ts`](../../services/EntryPoint.ts)   | Caches paged entry-point responses                           |
+| `Queue`                 | [`../../services/Queue.ts`](../../services/Queue.ts)             | Caches paged queue responses                                 |
+| `Public type contracts` | [`../../types.ts`](../../types.ts)                               | Re-exports pagination/search contracts into SDK-facing types |
+
+Cross-scope mention:
+
+- Services-layer docs reference utils caching contracts at [`../../services/ai-docs/services-spec.md`](../../services/ai-docs/services-spec.md).
+
+## Data Flow
+```mermaid
+flowchart LR
+  Service[AddressBook / EntryPoint / Queue] --> Eligible{canUseCache params?}
+  Eligible -->|query variant or enabled result/shape flag| Backend[Fetch without cache]
+  Eligible -->|simple pagination| Key[buildCacheKey scopeId:page:pageSize]
+  Key --> Lookup[getCachedPage]
+  Lookup -->|fresh| Hit[Return cached page]
+  Lookup -->|missing or TTL expired| Backend
+  Backend --> Fetched{cache eligible and response has data?}
+  Fetched -->|yes| Store[cachePage data + total metadata]
+  Fetched -->|no| Result[Return uncached response]
+  Store --> Result
+```
+
+## Sequence Diagram(s)
+Sequence coverage:
+
+| Operation group | Diagram | Failure / recovery coverage |
+|---|---|---|
+| Eligible lookup, fetch, and store | Cache lifecycle | Advanced queries bypass cache; misses and expired entries fetch from the backend; failed backend calls never reach `cachePage`. |
+| Explicit cache clearing | Clear all entries | `clearCache` removes all entries from that consumer-owned PageCache instance and logs the prior size. |
+
+### Cache lifecycle
+
+```mermaid
+sequenceDiagram
+  participant Service as Data service
+  participant Cache as PageCache
+  participant API as Backend API
+  Service->>Cache: canUseCache(params)
+  alt simple pagination
+    Note over Service,Cache: scopeId = bookId (AddressBook) or orgId (EntryPoint/Queue)
+    Service->>Cache: buildCacheKey(scopeId, page, pageSize)
+    Service->>Cache: getCachedPage(key)
+    alt fresh hit
+      Cache-->>Service: PageCacheEntry
+    else miss or expired
+      Service->>API: fetch page
+      alt backend success with response data
+        API-->>Service: data + meta
+        Service->>Cache: cachePage(key, data, meta)
+      else backend rejection
+        API--xService: error
+        Note over Service,Cache: no cache write
+      else success without data
+        API-->>Service: response without data
+        Note over Service,Cache: return response without a cache write
+      end
+    end
+  else advanced query
+    Service->>API: fetch without cache
+  end
+```
+
+### Clear all entries
+
+```mermaid
+sequenceDiagram
+  participant Owner as Consumer service
+  participant Cache as Its PageCache instance
+  participant Log as LoggerProxy
+  Owner->>Cache: clearCache()
+  Cache->>Cache: capture size, then Map.clear()
+  Cache->>Log: log cleared entry count
+  Cache-->>Owner: void
+```
+
+## Class / Component Relationships
+```mermaid
+classDiagram
+  class PageCache~T~ {
+    +canUseCache(params) boolean
+    +buildCacheKey(scopeId, page, pageSize) string
+    +getCachedPage(key) PageCacheEntry
+    +cachePage(key, data, meta)
+    +clearCache()
+    +getCacheSize() number
+  }
+  class AddressBook
+  class EntryPoint
+  class Queue
+  AddressBook --> PageCache : consumes
+  EntryPoint --> PageCache : consumes
+  Queue --> PageCache : consumes
+```
+
+## Use Cases
+- **UC-1 Cache eligibility:** AddressBook, EntryPoint, or Queue bypasses cache whenever search, filter, attributes, sort, or an enabled desktop-profile/provisioning/single-object flag is supplied; explicit `false` flags stay eligible. Evidence: `src/utils/PageCache.ts`, `test/unit/spec/services/AddressBook.ts`, `test/unit/spec/services/Queue.ts`.
+- **UC-2 Cache-key construction:** a simple page lookup uses `<scopeId>:page:pageSize`; AddressBook supplies `bookId`, while EntryPoint and Queue supply `orgId`. Evidence: `src/utils/PageCache.ts`, `src/services/AddressBook.ts`, `src/services/EntryPoint.ts`, `src/services/Queue.ts`.
+- **UC-3 TTL lookup/expiry:** a fresh cached entry is returned; an expired entry is deleted and treated as a miss. Evidence: `src/utils/PageCache.ts`; no direct expiration test currently exists.
+- **UC-4 Page insertion and clearing:** successful page data and normalized totals are cached, while `clearCache()` removes all entries for that service instance. Evidence: `src/utils/PageCache.ts`; consumer tests cover insertion/hit behavior, but not direct clearing.
+
+## State Model
+Utils retains only in-memory runtime state. Durable domain records remain owned by remote Webex services. State changes are driven by explicit calls, events, timers, or actor transitions documented below.
+
+`PageCache<T>` provides a consistent caching model for paginated list APIs. It is optimized for simple page browsing and intentionally bypasses cache for parameterized query cases (`search`, `filter`, `attributes`, `sortBy`) and enabled result/shape flags (`desktopProfileFilter`, `provisioningView`, `singleObjectResponse`).
+
+```typescript
+import PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';
+
+const cache = new PageCache<MyItem>('MyService');
+
+const page = PAGINATION_DEFAULTS.PAGE;
+const pageSize = PAGINATION_DEFAULTS.PAGE_SIZE;
+// AddressBook uses bookId; EntryPoint and Queue use orgId.
+const scopeId = bookIdOrOrgId;
+const cacheKey = cache.buildCacheKey(scopeId, page, pageSize);
+
+// Include every supported result- or shape-changing input.
+const canUseCache = cache.canUseCache({
+  search,
+  filter,
+  attributes,
+  sortBy,
+  desktopProfileFilter,
+  provisioningView,
+  singleObjectResponse,
+});
+
+if (canUseCache) {
+  const cachedEntry = cache.getCachedPage(cacheKey);
+  if (cachedEntry) {
+    return {
+      data: cachedEntry.data,
+      meta: {
+        page,
+        pageSize,
+        ...cachedEntry.totalMeta,
+      },
+    };
+  }
+}
+
+const response = await fetchPageFromApi();
+
+if (canUseCache && response.data) {
+  cache.cachePage(cacheKey, response.data, response.meta);
+}
+
+return response;
+```
+
+```mermaid
+graph TD
+  A[Request arrives with scopeId/page/pageSize] --> B{canUseCache?}
+  B -->|No: query variant or enabled result/shape flag| C[Bypass cache and call API]
+  B -->|Yes| D[buildCacheKey scopeId:page:pageSize]
+  D --> E["getCachedPage(cacheKey)"]
+  E -->|Miss| C
+  E -->|Hit and not expired| F[Return cached data and totalMeta]
+  E -->|Hit but expired >= 5 minutes| G[Delete entry and treat as miss]
+  G --> C
+  C --> H[Receive API response]
+  H --> K{canUseCache and response has data?}
+  K -->|Yes| I["cachePage(cacheKey, data, meta)"]
+  K -->|No| J[Return uncached response]
+  I --> J[Return fresh response]
+```
+
+Creates a typed cache instance and stores `apiName` for `LoggerProxy` context.
+
+Returns `true` only when all of these are absent:
+
+- `search`
+
+- `filter`
+
+- `attributes`
+
+- `sortBy`
+
+- `desktopProfileFilter`, `provisioningView`, or `singleObjectResponse` when `true`
+
+An explicit `false` boolean remains eligible because it is semantically identical to omitting that flag. Services must pass an effective `sortBy` whenever `sortOrder` changes the wire order; Queue normalizes a direction-only request to `sortBy=name` before cache validation.
+
+Builds deterministic cache key format:
+
+```text
+${scopeId}:${page}:${pageSize}
+```
+
+The implementation parameter is named `orgId`, but its value is the caller-defined `scopeId`: `bookId` in AddressBook and `orgId` in EntryPoint/Queue.
+
+Behavior:
+
+1. Returns `null` if key not found
+
+2. Computes cache age in minutes
+
+3. If age is `>= 5`, logs expiry, deletes entry, returns `null`
+
+4. Otherwise returns cached entry
+
+Stores entry with:
+
+- `data`
+
+- `timestamp`
+
+- `totalMeta.totalPages`
+
+- `totalMeta.totalRecords` mapped from `meta.totalRecords || meta.totalItems`
+
+Clears all entries and logs cleared entry count.
+
+Returns current in-memory entry count.
+
+Note: `clearCache()` and `getCacheSize()` are available for future use and are not currently called by existing consumers.
+
+## Business Rules & Invariants
+- Utils must preserve its typed public/event contracts and must not invent backend states or responses. Enforced in `src/utils/PageCache.ts`.
+- Security/auth applicability is limited to scope separation: PageCache receives already-fetched values, owns no credentials, and includes its caller-supplied scope value in cache keys.
+- Rollout applicability is N/A: PageCache has no feature flag; consumers choose whether to use it and `canUseCache` decides eligibility from query parameters.
+
+## Pitfalls
+- Do not describe the first cache-key field as universally `orgId`: AddressBook passes `bookId`, while EntryPoint and Queue pass `orgId`.
+- Do not cache queries containing `search`, `filter`, `attributes`, `sortBy`, or enabled desktop-profile/provisioning/single-object flags; their result set or shape is not represented in the key. Explicit `false` flags do not create a variant.
+- Do not treat an expired entry as usable data. `getCachedPage` deletes it and returns `null`.
+- Do not cache a rejected request or a response without data; only the consuming service owns the backend request and decides when to call `cachePage`.
+
+## Module Do's / Don'ts
+- DO create a separate `PageCache` instance per consuming service and pass that consumer's stable scope value into `buildCacheKey`.
+- DO preserve the five-minute `>=` expiry boundary and the `totalRecords || totalItems` compatibility mapping.
+- DO keep credentials, request execution, and backend-error handling in the consuming service/Core layers.
+- DON'T add query dimensions without either extending the cache key or making `canUseCache` bypass them.
+- DON'T claim `clearCache()` or TTL expiry is directly unit-tested until dedicated assertions exist.
+
+When changing `src/utils` behavior or contracts:
+
+1. Follow the workflow diagram below
+
+2. Define acceptance criteria for contract and runtime behavior
+
+3. Verify cache TTL, bypass rules, and key schema
+
+4. Validate no spec drift before shipping
+
+```mermaid
+flowchart TD
+  A[Change proposed in src/utils] --> B{Classify change scope}
+  B -->|Contract change| C[Document expected API/type behavior]
+  B -->|Runtime behavior change| D[Document cache behavior and TTL impact]
+  B -->|Both| C
+  C --> E[Update canonical utils-spec contracts and consumer map]
+  D --> F[Validate cache key schema and bypass conditions]
+  E --> G[Run drift check against PageCache.ts and consumer services]
+  F --> G
+  G --> H{Behavior and docs aligned?}
+  H -->|No| I[Revise implementation/docs and re-validate]
+  I --> G
+  H -->|Yes| J[Prepare PR with acceptance criteria and evidence]
+```
+
+## Key Design Trade-off
+- Caching is intentionally limited to simple page browsing; search/filter/sort requests bypass cache to prevent incorrect reuse.
+
+## Test-Case Strategy (module)
+PageCache has no dedicated unit file; current consumer tests in `test/unit/spec/services/AddressBook.ts`, `EntryPoint.ts`, and `Queue.ts` cover request shaping plus cache hit/miss behavior. Add direct PageCache tests for the five-minute expiry boundary, entry deletion, metadata normalization, clearing, and key construction with both `bookId` and `orgId` scope values.
+
+| Behavior / Requirement | Existing test evidence | Gap |
+|---|---|---|
+| `UTILS-R-001` | AddressBook, EntryPoint, and Queue consumer tests exercise advanced query parameters and simple pagination. | Add a direct `canUseCache` table test for each bypass field and `sortOrder` alone. |
+| `UTILS-R-002` | AddressBook repeat/miss tests exercise `bookId`-scoped caching; EntryPoint and Queue miss tests exercise `orgId` consumers. | Add direct key-string assertions for both runtime scope kinds. |
+| `UTILS-R-003` | None. | Add fake-clock tests at just below and exactly five minutes, including deletion. |
+| `UTILS-R-004` | AddressBook verifies a repeat-call hit and response metadata; all three consumers verify misses. | Add direct metadata fallback and `clearCache`/`getCacheSize` assertions. |
+| `UTILS-R-005` | Source inspection confirms PageCache has no credential or request dependency. | No runtime credential test is needed; retain the static ownership check. |
+| `UTILS-R-006` | Source inspection confirms no feature-flag dependency; consumer tests cover invocation choices. | No direct rollout test is applicable. |
+
+## Traceability
+- Repo architecture: `../../../ai-docs/ARCHITECTURE.md` · Registry: `../../../ai-docs/SPEC_INDEX.md`
+- Coverage state and contracts baseline: `../../../.sdd/manifest.json`
+
+- [Root orchestrator AGENTS.md](../../../AGENTS.md) - Task routing and critical package rules
+
+- [PageCache implementation](../PageCache.ts)

package/src/webex.js

@@ -9,6 +9,10 @@ import '@webex/internal-plugin-support';
 import './index';
 
 import config from './webex-config';
+import {CC_AGENT_EVENTS} from './services/config/types';
+import {WELLNESS_BREAK_NOTIFICATION_ACTIONS, WELLNESS_BREAK_USER_ACTIONS} from './types';
+
+export * from './index';
 
 /**
  * Ensures global Buffer is defined, which is required for SDK functionality in some environments.
@@ -28,6 +32,12 @@ const Webex = WebexCore.extend({
   version: PACKAGE_VERSION,
 });
 
+// The standalone UMD bundle exports the Webex constructor as its default value. Attach the
+// public agent-event contract so browser samples can use the same constants as module consumers.
+Webex.CC_AGENT_EVENTS = CC_AGENT_EVENTS;
+Webex.WELLNESS_BREAK_NOTIFICATION_ACTIONS = WELLNESS_BREAK_NOTIFICATION_ACTIONS;
+Webex.WELLNESS_BREAK_USER_ACTIONS = WELLNESS_BREAK_USER_ACTIONS;
+
 /**
  * Initializes a new Webex instance with merged configuration.
  *