@webex/contact-center 3.12.0-next.13 → 3.12.0-next.130

package/src/services/config/ai-docs/config-spec.md

@@ -0,0 +1,686 @@
+# Config — SPEC
+
+> Start here → root [`AGENTS.md`](../../../../AGENTS.md) · router [`SPEC_INDEX.md`](../../../../ai-docs/SPEC_INDEX.md) · system [`ARCHITECTURE.md`](../../../../ai-docs/ARCHITECTURE.md). This is the module's canonical specification.
+
+## Metadata
+
+| Field | Value |
+|---|---|
+| Module id | `config` |
+| Source path(s) | `src/services/config` |
+| Doc kind | Module spec |
+| Coverage score | Partial (manifest-authoritative); 15/15 required document fields present |
+| Generated from | `module-spec` @ SDLC template library `0.2.1` |
+| generated_by / approved_by / updated_at | Codex generator / developer-approved Agent Wellness Break delta / 2026-09-02 |
+| Validation status | Agent Wellness Break v0.4 delta independently validated by claude-code on 2026-09-07; coverage remains Partial until the remaining baseline promotion criteria are satisfied |
+
+## Evidence Rules
+Every requirement cites stable source and test file paths. Code/tests are the behavioral referee; routed source text supplies explicit intent and rationale. Missing or contradictory evidence blocks promotion.
+
+## Source Material Register
+| Source material | Scope | Decision | Detail location or disposition |
+|---|---|---|---|
+| Reviewed prior module guides and architecture material | overview / architecture / API / tests | used and code-checked | Content is placed by meaning throughout this specification; exact routing remains in the manifest. |
+
+## Overview
+Config is one of nine confirmed Contact Center SDK modules. Own retrieval and aggregation of remote organization, agent, team, profile, auxiliary-code, dial-plan, and feature configuration. Existing reviewed documentation is migrated by meaning and code/tests remain the behavioral referee.
+
+The Config Service is an **internal service** that builds the comprehensive AgentProfile (`Profile` type) by:
+
+1. Fetching user data
+
+2. Fetching desktop profile
+
+3. Fetching teams
+
+4. Fetching aux codes (idle/wrapup codes)
+
+5. Fetching organization settings
+
+6. Aggregating all data into a single AgentProfile
+
+The AgentProfile is the central configuration object required for an agent to operate within the contact center. It is built during the registration flow (`cc.register()`) and contains all the data an agent needs: identity, team assignments, dial plans, aux codes, login options, and feature flags. Once constructed, the AgentProfile is stored on the `ContactCenter` plugin instance as `this.agentConfig` and is used by other services (Agent, Task) throughout the session.
+
+- **AgentProfile Aggregation**: Combines data from 8+ API endpoints
+
+- **Aux Codes Fetching**: Gets all idle and wrapup codes with pagination
+
+- **Team Data**: Retrieves agent's team assignments
+
+- **Dial Plan**: Fetches number transformation rules
+
+- **Outdial ANI**: Retrieves outbound caller ID options (standalone, publicly exposed via `cc.ts`)
+
+- **Multimedia Profile**: Fetches channel capacity and blending config (standalone, not yet publicly exposed)
+
+- **Paginated Data Access**: `getListOfTeams` and `getListOfAuxCodes` support custom pagination independent of profile building
+
+## Purpose / Responsibility
+Own retrieval and aggregation of remote organization, agent, team, profile, auxiliary-code, dial-plan, and feature configuration.
+
+## Stack
+TypeScript 5.4 REST client, Promise-based parallel aggregation, Jest 27.
+
+## Folder / Package Structure
+```text
+src/services/config/
+├── Util.ts
+├── constants.ts
+├── index.ts
+├── types.ts
+```
+
+```text
+services/config/
+├── index.ts          # AgentConfigService class
+├── types.ts          # Profile, CC_EVENTS, types
+├── constants.ts      # API endpoints, defaults
+├── Util.ts           # parseAgentConfigs helper
+└── ai-docs/
+    ├── AGENTS.md     # Usage documentation
+    └── ARCHITECTURE.md # Preserved legacy migration source (non-canonical)
+```
+
+## Key Files (source of truth)
+| File | Holds |
+|---|---|
+| `src/services/config/index.ts` | Authoritative Config implementation or contract source. |
+| `src/services/config/Util.ts` | Authoritative Config implementation or contract source. |
+| `src/services/config/types.ts` | Authoritative Config implementation or contract source. |
+| `src/services/config/constants.ts` | Authoritative Config implementation or contract source. |
+
+## Public Surface
+| Surface | Contract | Source |
+|---|---|---|
+| `getAgentConfig(orgId, agentId)` | staged, all-or-nothing `Promise<Profile>` aggregation | `src/services/config/index.ts` |
+| User/profile/site/team/aux-code fetches | typed REST methods including pagination helpers | `src/services/config/index.ts`, `src/services/config/types.ts` |
+| `getAIFeatureFlags(orgId)` | `AIFeatureFlagsResponse` from `organization/{orgId}/v2/ai-feature?page=0&pageSize=100` | `src/services/config/index.ts`, `src/services/config/constants.ts` |
+| `Profile.aiFeature` | optional first AI-feature row mapped by `parseAgentConfigs` | `src/services/config/Util.ts`, `src/services/config/types.ts` |
+| Multimedia profile | `MultimediaProfileResponse` | `src/services/config/types.ts` |
+| Organization masking | `OrgSettings.maskSensitiveData` | `src/services/config/types.ts`, `src/services/config/Util.ts` |
+| Auxiliary-code list URL | includes `desktopProfileFilter=true` | `src/services/config/constants.ts` |
+| Outdial ANI entries | public wrapper through ContactCenter | `src/services/config/index.ts`, `src/cc.ts` |
+| `Profile.isWellnessBreakEnabled` | required effective flag derived from backend AI feature configuration and organization license quantity | `src/services/config/Util.ts`, `src/services/config/types.ts` |
+| `getWellbeingBreakIdleCode(orgId)` | paginated exact lookup for the active system idle code named `WellbeingBreak`, exposed and registration-cached by ContactCenter | `src/services/config/index.ts`, `src/services/config/constants.ts`, `src/cc.ts` |
+
+The service has no `TeamList.channelMap` contract. Exact package exports are indexed in root `CONTRACTS.md`.
+
+## Requires (dependencies)
+- WebexRequest
+- WCC organization/profile/team/site/tenant APIs
+- ContactCenter registration flow
+
+## Requirements
+| ID | WHAT | WHY | Source Evidence | Test / Example Evidence | Assumptions / Gaps | Confidence |
+|---|---|---|---|---|---|---|
+| CONFIG-R-001 | Fetch user config first, then aggregate ten dependent promises including AI feature flags, auxiliary codes, profile/site/team/dial-plan, organization, tenant, and URL data. | Dependent IDs and all-or-nothing consistency require staged orchestration. | `src/services/config/index.ts` | `test/unit/spec/services/config/index.ts` | None; source and test evidence rechecked during the 2026-07-09 remediation; independent document revalidation pending. | PRESENT |
+| CONFIG-R-002 | Include `getAIFeatureFlags` response in `parseAgentConfigs` so `Profile.aiFeature` reflects `/v2/ai-feature`. | ApiAIAssistant behavior is gated by the remote organization feature contract. | `src/services/config/index.ts` | `test/unit/spec/services/config/index.ts` | None; source and test evidence rechecked during the 2026-07-09 remediation; independent document revalidation pending. | PRESENT |
+| CONFIG-R-003 | Paginate teams and auxiliary codes until completion and include `desktopProfileFilter=true` for auxiliary-code requests. | A partial or unfiltered set yields invalid profile/team/auxiliary choices. | `src/services/config/constants.ts` | `test/unit/spec/services/config/index.ts` | None; source and test evidence rechecked during the 2026-07-09 remediation; independent document revalidation pending. | PRESENT |
+| CONFIG-R-004 | Expose current response/field names: `MultimediaProfileResponse`, `OrgSettings.maskSensitiveData`, and real TeamList fields only. | Type-name drift causes invalid consumer code and incorrect privacy behavior. | `src/services/config/types.ts` | `test/unit/spec/services/config/index.ts` | None; source and test evidence rechecked during the 2026-07-09 remediation; independent document revalidation pending. | PRESENT |
+| CONFIG-R-005 | Reject the entire profile aggregation when any required dependent request fails. | Consumers must never receive an internally inconsistent partial Profile. | `src/services/config/index.ts` | `test/unit/spec/services/config/index.ts` | None; source and test evidence rechecked during the 2026-07-09 remediation; independent document revalidation pending. | PRESENT |
+| CONFIG-R-006 | Always populate `Profile.isWellnessBreakEnabled`; set it true only when `agentWellbeing.enable` is true, `wellnessBreakReminders` is `ENABLED`, and `OrgSettings.aiAssistantQuantity` is greater than zero. Missing or null inputs fail closed. | Hosts need one license-and-server-rollout-aware signal rather than reconstructing partial configuration. | `src/services/config/Util.ts`, `src/services/config/types.ts` | `test/unit/spec/services/config/Util.ts` | The supported SDK contracts expose no separate rollout response field; backend delivery of enabled `agentWellbeing` configuration is the rollout decision. | PRESENT |
+| CONFIG-R-007 | Retrieve the wellness idle code from `/v2/auxiliary-code` using `workType=IDLE_CODE`, `customFilter=isSystemCode==true`, and `desktopProfileFilter=false`; follow pagination and accept only the exact active system code name `WellbeingBreak`. | The dedicated state must be independent of desktop-profile filtering and must never fall back to a similarly named or non-system code. | `src/services/config/index.ts`, `src/services/config/constants.ts` | `test/unit/spec/services/config/index.ts` | None. | PRESENT |
+
+## Design Overview
+Config separates its stable consumption boundary from collaborators so ownership and failure behavior stay explicit. Profile creation is all-or-nothing across dependent API calls so consumers never receive internally inconsistent partial configuration.
+
+> **Purpose**: Fetch and aggregate agent configuration data from multiple API endpoints to build the AgentProfile.
+>
+> **Scope Authority**: This is the authoritative documentation for the **Config** service scope. See [Root AGENTS.md](../../../../AGENTS.md) for the orchestrator and cross-scope rules.
+
+```typescript
+// Config service is used internally during the registration flow.
+// Inside cc.ts → connectWebsocket(), after WebSocket connection is established:
+const agentId = data.agentId;
+const orgId = this.$webex.credentials.getOrgId();
+this.agentConfig = await this.services.config.getAgentConfig(orgId, agentId);
+
+// The returned AgentProfile contains all agent configuration:
+LoggerProxy.info(`Agent ID: ${this.agentConfig.agentId}`, {
+  module: 'cc',
+  method: 'connectWebsocket',
+});
+LoggerProxy.info(`Teams: ${this.agentConfig.teams}`, {
+  module: 'cc',
+  method: 'connectWebsocket',
+});
+```
+
+The AgentProfile is defined as the [`Profile`](../types.ts) type. This is not an exhaustive list — see [`types.ts`](../types.ts) for the full 50+ field definition. Key fields:
+
+| Field | Type | Description |
+|---|---|---|
+| `agentId` | string | Unique agent identifier |
+| `agentName` | string | Display name |
+| `agentMailId` | string | Email address |
+| `teams` | [`TeamList[]`](../types.ts) | Assigned teams (runtime data from `getAllTeams()` — `Profile` type declares `Team[]` but actual objects are `TeamList` with `id`, `name`, `teamType`, `siteId`, etc.) |
+| `defaultDn` | string | Default dial number |
+| `idleCodes` | [`Entity[]`](../types.ts) | Available idle codes |
+| `wrapupCodes` | [`Entity[]`](../types.ts) | Available wrapup codes |
+| `webRtcEnabled` | boolean | WebRTC calling enabled |
+| `loginVoiceOptions` | [`LoginOption[]`](../types.ts) | Available login types |
+| `dialPlan` | [`DialPlan`](../types.ts) | Number transformation rules |
+| `isOutboundEnabledForAgent` | boolean | Outbound calling allowed |
+| `outDialEp` | string | Outbound entry point ID |
+| `allowConsultToQueue` | boolean | Whether consult-to-queue is enabled on the Desktop Profile |
+| `accessQueue` | `'ALL' \| 'SPECIFIC' \| 'NONE'` | Collaboration tab queue access scope from Desktop Profile |
+| `accessEntryPoint` | `'ALL' \| 'SPECIFIC' \| 'NONE'` | Collaboration tab entry-point access scope from Desktop Profile |
+| `accessBuddyTeam` | `'ALL' \| 'SPECIFIC' \| 'NONE'` | Collaboration tab buddy-team access scope from Desktop Profile |
+| `isWellnessBreakEnabled` | boolean | Effective wellness gate derived from backend enablement/reminder configuration and positive AI Assistant license quantity |
+
+`parseAgentConfigs()` maps the three `access*` fields from `DesktopProfileResponse` onto the public `Profile` returned by `cc.register()`.
+
+The following diagram shows how `getAgentConfig` orchestrates multiple API calls and combines their results into the AgentProfile via `parseAgentConfigs()`:
+
+```text
+getUserUsingCI ────────────┐
+                           │
+getOrgInfo ────────────────┤
+                           │
+getOrganizationSetting ────┤
+                           │
+getTenantData ─────────────┤
+                           │
+getURLMapping ─────────────┼──► parseAgentConfigs() ──► AgentProfile
+                           │
+getAIFeatureFlags ─────────┤  (maps the first row to Profile.aiFeature)
+                           │
+getAllAuxCodes ─────────────┤
+                           │
+getDesktopProfileById ─────┤
+                           │
+getSiteInfo ───────────────┤  (computes multimediaProfileId)
+                           │
+getAllTeams ────────────────┤
+                           │
+getDialPlanData ───────────┘
+```
+
+Types used by the config service, all defined in [`types.ts`](../types.ts):
+
+| Type | Description |
+|---|---|
+| `Profile` | Final aggregated agent config returned by `getAgentConfig()` |
+| `AgentResponse` | Raw response from `getUserUsingCI()` — agent metadata, teamIds, siteId, agentProfileId |
+| `DesktopProfileResponse` | Desktop profile settings — layout, dial plan, login options |
+| `TeamList` | Team record from API — `id`, `name`, `teamType`, `siteId`, `multiMediaProfileId` |
+| `ListTeamsResponse` | Paginated wrapper around `TeamList[]` with `meta` for pagination |
+| `OrgInfo` | Organization info — `tenantId`, timezone |
+| `OrgSettings` | Org feature flags — `webRtcEnabled`, `maskSensitiveData` |
+| `TenantData` | Tenant-level config — inactivity timeout, `forceDefaultDn`, `outdialEnabled` |
+| `SiteInfo` | Site config — `id`, `name`, `multimediaProfileId` |
+| `URLMapping` | External URL mapping — `id`, `name`, `url` |
+| `MultimediaProfileResponse` | Multimedia profile — channel capacities and settings |
+| `AuxCode` | Auxiliary code record — `id`, `name`, `description`, `workTypeCode` |
+| `ListAuxCodesResponse` | Paginated wrapper around `AuxCode[]` with `meta` |
+| `DialPlanEntity` | Dial plan rule — regex pattern, prefix, strip digits |
+| `Entity` | Basic entity info — `isSystem`, `name`, `id`, `description` |
+| `WrapupData` | Wrap-up config — auto-wrapup settings, available wrapup codes |
+| `OutdialAniParams` | Parameters for `getOutdialAniEntries()` — ANI ID, pagination, filtering |
+| `Team` | Simplified team shape in `Profile` — `teamId`, `teamName`, `desktopLayoutId` |
+
+```typescript
+// In register() -> connectWebsocket()
+const agentId = data.agentId;
+const orgId = this.$webex.credentials.getOrgId();
+this.agentConfig = await this.services.config.getAgentConfig(orgId, agentId);
+```
+
+> **Purpose**: Technical documentation for agent configuration aggregation.
+
+For endpoints with pagination (teams, aux codes):
+
+```typescript
+import {DEFAULT_PAGE} from './constants'; // DEFAULT_PAGE = 0
+
+public async getAllTeams(orgId, pageSize, filter): Promise<TeamList[]> {
+  let allTeams: TeamList[] = [];
+  let page = DEFAULT_PAGE;
+
+  // First request to get totalPages
+  const firstResponse = await this.getListOfTeams(orgId, page, pageSize, filter);
+  allTeams = allTeams.concat(firstResponse.data);
+  const totalPages = firstResponse.meta.totalPages;
+
+  // Parallel requests for remaining pages
+  const requests = [];
+  for (page = DEFAULT_PAGE + 1; page < totalPages; page += 1) {
+    requests.push(this.getListOfTeams(orgId, page, pageSize, filter));
+  }
+
+  const responses = await Promise.all(requests);
+  for (const response of responses) {
+    allTeams = allTeams.concat(response.data);
+  }
+
+  return allTeams;
+}
+```
+
+`parseAgentConfigs` in Util.ts combines all data into a unified `Profile` object. See [types.ts](../types.ts) for full type definitions.
+
+The service fetches data from multiple APIs with these response structures:
+
+| API Method | Response Type | Key Fields | Usage |
+|---|---|---|---|
+| `getUserUsingCI` | `AgentResponse` | `ciUserId`, `id`, `firstName`, `lastName`, `email`, `teamIds`, `agentProfileId`, `siteId` | Primary agent identity and profile references |
+| `getDesktopProfileById` | `DesktopProfileResponse` | `dialPlanEnabled`, `autoAnswer`, `accessWrapUpCode`, `wrapUpCodes`, `accessIdleCode`, `idleCodes`, `loginVoiceOptions` | Agent desktop settings and feature enablement |
+| `getAllTeams` | `TeamList[]` | real `TeamList` fields from `src/services/config/types.ts` | Team identity, name, type, and site assignment; channel capacities belong to `MultimediaProfileResponse` |
+| `getTenantData` | `TenantData` | `outdialEnabled`, `forceDefaultDn`, `privacyShieldVisible`, `timeoutDesktopInactivityEnabled` | Tenant-level feature flags |
+| `getOrgInfo` | `OrgInfo` | `tenantId`, `timezone` | Organization metadata |
+| `getAllAuxCodes` | `AuxCode[]` | `id`, `name`, `workTypeCode`, `active`, `isSystemCode`, `defaultCode` | Auxiliary codes for idle/wrap-up states |
+| `getOrganizationSetting` | `OrgSettings` | `webRtcEnabled`, `maskSensitiveData`, `campaignManagerEnabled`, `aiAssistantQuantity` | Organization-level feature flags and AI Assistant license quantity |
+| `getDialPlanData` | `DialPlanEntity[]` | `id`, `name`, `regularExpression`, `prefix`, `strippedChars` | Dial plan rules for outbound calling |
+| `getURLMapping` | `URLMapping[]` | `name`, `url` | External service URL mappings |
+| `getSiteInfo` | `SiteInfo` | Site-specific configuration | Site details |
+
+These responses are parsed and aggregated into a single `Profile` object by the `parseAgentConfigs` function.
+
+```typescript
+// See full implementation in Util.ts
+function parseAgentConfigs(profileData: {
+  userData: AgentResponse;        // See types.ts:AgentResponse
+  teamData: Team[];               // NOTE: Declared as Team[] (teamId, teamName) but receives TeamList[] (id, name, + 12 more fields) at runtime
+  tenantData: TenantData;         // See types.ts:TenantData
+  orgInfoData: OrgInfo;           // See types.ts:OrgInfo
+  auxCodes: AuxCode[];            // See types.ts:AuxCode
+  orgSettingsData: OrgSettings;   // See types.ts:OrgSettings
+  agentProfileData: DesktopProfileResponse;  // See types.ts:DesktopProfileResponse
+  dialPlanData: DialPlanEntity[]; // See types.ts:DialPlanEntity
+  urlMapping: URLMapping[];       // See types.ts:URLMapping
+  multimediaProfileId: string;
+  aiFeatureFlags: AIFeatureFlagsResponse;
+}): Profile {                     // See types.ts:Profile
+  const { userData, teamData, tenantData, orgInfoData, auxCodes,
+          orgSettingsData, agentProfileData, dialPlanData, urlMapping,
+          aiFeatureFlags } = profileData;
+
+  const aiFeature = aiFeatureFlags?.data?.length > 0
+    ? aiFeatureFlags.data[0]
+    : undefined;
+
+  // Aux code filtering via getFilterAuxCodes():
+  //   - checks auxCode.active
+  //   - checks specificCodes access level (ALL → no filter, SPECIFIC → include list)
+  //   - maps to Entity {id, name, isSystem, isDefault}
+  const wrapupCodes = getFilterAuxCodes(auxCodes, WRAP_UP_CODE,
+    agentProfileData.accessWrapUpCode === 'ALL' ? [] : agentProfileData.wrapUpCodes);
+  const idleCodes = getFilterAuxCodes(auxCodes, IDLE_CODE,
+    agentProfileData.accessIdleCode === 'ALL' ? [] : agentProfileData.idleCodes);
+
+  // Hardcoded "Available" state always appended to idle codes
+  idleCodes.push({ id: '0', name: 'Available', isSystem: false, isDefault: false });
+
+  return {
+    agentId: userData.ciUserId,          // NOTE: uses ciUserId for agent identification
+    analyserUserId: userData.id,         // NOTE: userData.id is used for analytics/reporting
+    agentName: `${userData.firstName} ${userData.lastName}`,
+    teams: teamData,                     // NOTE: Raw TeamList[] passed directly without mapping
+    idleCodes,                           // NOTE: Filtered via getFilterAuxCodes() + hardcoded "Available" state
+    wrapupCodes,                         // NOTE: Filtered via getFilterAuxCodes()
+    webRtcEnabled: orgSettingsData.webRtcEnabled,
+    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],
+    enterpriseId: orgInfoData.tenantId,
+    tenantTimezone: orgInfoData.timezone,
+    multimediaProfileId: profileData.multimediaProfileId,
+    aiFeature,
+    // ... 30+ more fields — see Util.ts for full implementation
+  };
+}
+```
+
+## Data Flow
+```mermaid
+flowchart TD
+  Start[getAgentConfig orgId + agentId] --> User[getUserUsingCI awaited first]
+  Start --> Org[getOrgInfo]
+  Start --> OrgSettings[getOrganizationSetting]
+  Start --> Tenant[getTenantData]
+  Start --> URL[getURLMapping]
+  Start --> AI[getAIFeatureFlags]
+  Start --> Aux[getAllAuxCodes]
+  User --> Profile[getDesktopProfileById]
+  User --> Site[getSiteInfo]
+  User --> Teams[getAllTeams or empty]
+  Profile --> Dial{dialPlanEnabled?}
+  Dial -->|yes| DialPlan[getDialPlanData]
+  Dial -->|no| Empty[empty dial plan]
+  Profile --> All[Promise.all of ten result promises]
+  Site --> All
+  Teams --> All
+  DialPlan --> All
+  Empty --> All
+  Org --> All
+  OrgSettings --> All
+  Tenant --> All
+  URL --> All
+  AI --> All
+  Aux --> All
+  All --> Parse[parseAgentConfigs including aiFeatureFlags]
+  Parse --> Result[Profile with aiFeature + maskSensitiveData]
+```
+
+## Sequence Diagram(s)
+Sequence coverage:
+
+| Operation group | Diagram | Failure / recovery coverage |
+|---|---|---|
+| Profile aggregation and AI feature flags | Profile aggregation | Any required request rejection rejects `getAgentConfig`; no partial Profile is returned. |
+| Team/aux-code pagination | Pagination | Continue until page metadata is exhausted; any page rejection rejects the operation. |
+
+AI-feature retrieval shares the same actors, ordering, Promise aggregation, and all-or-nothing failure outcome as the other profile dependencies, so it is represented in the Profile aggregation diagram rather than duplicated.
+
+### Profile aggregation
+
+```mermaid
+sequenceDiagram
+  participant CC as ContactCenter
+  participant Cfg as AgentConfigService
+  participant API as WCC APIs
+  participant Util as parseAgentConfigs
+  CC->>Cfg: getAgentConfig(orgId, agentId)
+  par requests started before user data resolves
+    Cfg->>API: getUserUsingCI
+    Cfg->>API: org info + org settings + tenant + URL mapping
+    Cfg->>API: ai-feature flags + all aux codes
+  end
+  API-->>Cfg: user IDs/profile/site/team IDs
+  par user-dependent requests
+    Cfg->>API: desktop profile + site + teams
+    Cfg->>API: conditional dial plan chained from desktop profile
+  end
+  Note over Cfg,API: Promise.all awaits 10 result promises in total
+  alt all succeed
+    API-->>Cfg: ten results
+    Cfg->>Util: parseAgentConfigs(..., aiFeatureFlags)
+    Util-->>CC: Profile including aiFeature
+  else any fails
+    Cfg-->>CC: throw; no partial Profile
+  end
+```
+
+### Pagination
+
+```mermaid
+sequenceDiagram
+  participant Caller
+  participant Cfg as AgentConfigService
+  participant WR as WebexRequest
+  participant API as WCC API
+  Caller->>Cfg: getAllTeams/getAllAuxCodes(orgId, pageSize, filters)
+  Cfg->>WR: request page 0
+  WR->>API: authenticated GET
+  alt first page succeeds
+    API-->>Cfg: page 0 data + meta.totalPages
+    par remaining pages 1..totalPages-1
+      Cfg->>WR: Promise.all(page requests)
+      WR->>API: authenticated GETs
+      API-->>Cfg: remaining page responses
+    end
+    alt every remaining page succeeds
+      Cfg->>Cfg: concatenate responses in request order
+      Cfg-->>Caller: complete accumulated list
+    else any remaining page rejects
+      Cfg-->>Caller: reject; do not return a partial list
+    end
+  else first page rejects
+    Cfg-->>Caller: reject
+  end
+```
+
+## Class / Component Relationships
+```mermaid
+classDiagram
+  class ContactCenter
+  class AgentConfigService
+  class WebexRequest
+  class parseAgentConfigs
+  class Profile
+  ContactCenter --> AgentConfigService : getAgentConfig
+  AgentConfigService --> WebexRequest : ten dependent requests
+  AgentConfigService --> parseAgentConfigs : aggregate results
+  parseAgentConfigs --> Profile : aiFeature + maskSensitiveData
+```
+
+| Component | File | Responsibility |
+|---|---|---|
+| `AgentConfigService` | `config/index.ts` | Main config service class |
+| `parseAgentConfigs` | `config/Util.ts` | Profile parsing/aggregation |
+| `endPointMap` | `config/constants.ts` | API endpoint definitions |
+| `types` | `config/types.ts` | Types, events, interfaces |
+
+## Use Cases
+- **UC-1 Two-wave profile aggregation:** retrieve the user first, run ten dependent promises including AI feature flags, then parse one complete Profile or reject the whole operation. Evidence: `src/services/config/index.ts`, `src/services/config/Util.ts`, `test/unit/spec/services/config/index.ts`.
+- **UC-2 Paginated teams/aux codes:** follow backend page metadata to completion; auxiliary-code requests include `desktopProfileFilter=true`. Evidence: `src/services/config/index.ts`, `test/unit/spec/services/config/index.ts`.
+- **UC-3 Dial plan and URL mapping:** request dial-plan data only when the desktop profile enables it while always including URL mapping in profile aggregation. Evidence: `src/services/config/index.ts`, `test/unit/spec/services/config/index.ts`.
+- **UC-4 Outdial ANI retrieval:** return the organization-scoped ANI list through authenticated WebexRequest and propagate failures without a partial substitute. Evidence: `src/services/config/index.ts`, `test/unit/spec/services/config/index.ts`.
+- **UC-5 Wellness configuration:** produce one fail-closed effective profile flag and retrieve the exact system wellness idle code across pages. Evidence: `src/services/config/Util.ts`, `src/services/config/index.ts`, `test/unit/spec/services/config/Util.ts`, `test/unit/spec/services/config/index.ts`.
+
+## Business Rules & Invariants
+- `getAgentConfig` rejects when any required dependent request rejects; it never returns a partial Profile.
+- `Profile.aiFeature` is derived from the AI-feature response, and sensitive-data masking uses the real `maskSensitiveData` field.
+- Team data has no `channelMap` contract; multimedia profile responses use `MultimediaProfileResponse`.
+- `isWellnessBreakEnabled` is always boolean and defaults false when any gate is absent, disabled, or unlicensed.
+- The system wellness code lookup is separate from profile auxiliary-code aggregation and uses `desktopProfileFilter=false`.
+
+## Concurrency & Reactive Flow
+- The initial user lookup supplies identifiers for a ten-promise `Promise.all`; pagination loops await pages in order and stop from returned metadata.
+
+## Protocol / Wire Format
+All Config operations are authenticated REST calls through WebexRequest. Important current routes include:
+
+| Operation | Resource shape |
+|---|---|
+| AI feature flags | `organization/{orgId}/v2/ai-feature?page=0&pageSize=100` |
+| Auxiliary codes | pagination/filter/attributes plus `desktopProfileFilter=true` |
+| Wellness system idle code | `organization/{orgId}/v2/auxiliary-code?page={page}&pageSize={pageSize}&workType=IDLE_CODE&customFilter=isSystemCode==true&desktopProfileFilter=false` |
+| Multimedia profile | organization-scoped multimedia-profile resource |
+| Dial plan | organization-scoped dial-plan resource when desktop profile enables it |
+
+Exact resources live in `src/services/config/constants.ts`; response/profile fields live in `src/services/config/types.ts`.
+
+## Error Handling & Failure Modes
+| Condition | Signal (error/code/result) | Caller recovery |
+|---|---|---|
+| Dependency rejection | Typed/rethrown error or failure event | Inspect structured details, preserve tracking id, and retry only when the operation is safe. |
+| Timeout or missing async completion | Timeout/recovery state | Follow the module-specific recovery path; never synthesize success. |
+
+All API methods within the config service throw errors on failure. After `getUserUsingCI`, `getAgentConfig` awaits ten dependent requests via `Promise.all`: desktop profile, site, teams, conditional dial plan, organization info, organization settings, tenant data, URL mapping, AI feature flags, and all auxiliary codes. A failure in any required request, including `getAIFeatureFlags`, causes the entire AgentProfile fetch to fail. There is no partial profile — either all data is successfully fetched and aggregated, or the operation throws.
+
+```typescript
+try {
+  const profile = await this.services.config.getAgentConfig(orgId, agentId);
+} catch (error) {
+  LoggerProxy.error(`Config fetch failed: ${error}`, {
+    module: 'ConfigService',
+    method: 'getAgentConfig',
+  });
+  throw error;
+}
+```
+
+Each method follows consistent error handling:
+
+```typescript
+public async getUserUsingCI(orgId: string, agentId: string): Promise<AgentResponse> {
+  LoggerProxy.info('Fetching user data using CI', {
+    module: CONFIG_FILE_NAME,
+    method: METHODS.GET_USER_USING_CI,
+  });
+
+  try {
+    const resource = endPointMap.userByCI(orgId, agentId);
+    const response = await this.webexReq.request({
+      service: WCC_API_GATEWAY,
+      resource,
+      method: HTTP_METHODS.GET,
+    });
+
+    if (response.statusCode !== 200) {
+      throw new Error(`API call failed with ${response.statusCode}`);
+    }
+
+    LoggerProxy.log('getUserUsingCI api success.', {
+      module: CONFIG_FILE_NAME,
+      method: METHODS.GET_USER_USING_CI,
+    });
+
+    return Promise.resolve(response.body);
+  } catch (error) {
+    LoggerProxy.error(`getUserUsingCI API call failed with ${error}`, {
+      module: CONFIG_FILE_NAME,
+      method: METHODS.GET_USER_USING_CI,
+    });
+    throw error;
+  }
+}
+```
+
+**Cause**: One of the parallel API calls failed (network error, 401/403/404/500 response)
+
+**Log patterns to search for:**
+
+```typescript
+// General config failure
+"getAgentConfig call failed"
+"module": "config/index.ts", "method": "getAgentConfig"
+
+// Specific API method failures
+"getUserUsingCI API call failed"
+"getDesktopProfileById API call failed"
+"getAllTeams API call failed"
+"getAllAuxCodes API call failed"
+
+// Look for HTTP error codes
+"API call failed with 401"  // Authentication
+"API call failed with 403"  // Authorization
+"API call failed with 404"  // Not found
+"API call failed with 500"  // Server error
+```
+
+**Solution**:
+
+1. Check logs for specific API that failed
+
+2. Verify orgId and agentId are correct
+
+3. Ensure authentication tokens are valid
+
+4. Check network connectivity to WCC API Gateway
+
+**Cause**: Pagination not completing or filter parameters incorrect
+
+**Log patterns:**
+
+```typescript
+"getAllTeams API call failed"
+"getAllAuxCodes API call failed"
+"method": "getListOfTeams"
+"method": "getListOfAuxCodes"
+```
+
+**Solution**:
+
+1. Check `totalPages` in first response
+
+2. Verify filter array contains valid team/aux code IDs
+
+3. Check if pageSize is appropriate (default: 100)
+
+4. Ensure all pages are fetched in Promise.all()
+
+**Cause**: Organization or tenant settings have feature disabled
+
+**Log patterns:**
+
+```typescript
+"getOrganizationSetting api success"
+"getTenantData api success"
+```
+
+**Solution**:
+
+1. Check `orgSettingsData.webRtcEnabled` in response
+
+2. Check `tenantData.outdialEnabled` for outbound features
+
+3. Verify feature is enabled in admin portal settings
+
+4. Confirm agentProfileData has correct feature flags
+
+**Cause**: `dialPlanEnabled` is false in desktop profile
+
+**Solution**:
+
+1. Check `agentProfileData.dialPlanEnabled` value
+
+2. Verify dial plans are assigned in agent profile configuration
+
+3. Note: dial plan fetch only happens if `dialPlanEnabled === true`
+
+**Cause**: Access level set to 'SPECIFIC' but missing code IDs
+
+**Log patterns:**
+
+```typescript
+"method": "getFilterAuxCodes"
+```
+
+**Solution**:
+
+1. Check `agentProfileData.accessWrapUpCode` (should be 'ALL' or 'SPECIFIC')
+
+2. Check `agentProfileData.accessIdleCode`
+
+3. If 'SPECIFIC', verify `wrapUpCodes` and `idleCodes` arrays contain valid IDs
+
+4. Ensure aux codes have `active: true` status
+
+5. Note: "Available" state is always appended to idle codes
+
+## Pitfalls
+- `getUserUsingCI` must complete before profile/site/team-dependent requests are constructed, while the ten dependent promises remain all-or-nothing.
+- AI feature flags are part of the ten-result aggregation and must be passed into `parseAgentConfigs`; omitting them silently removes `Profile.aiFeature`.
+- Team responses do not own channel configuration, and auxiliary-code requests require `desktopProfileFilter=true` during profile construction.
+
+## Module Do's / Don'ts
+- DO preserve the user-first dependency boundary and the exact ten-promise result order.
+- DO paginate team and auxiliary-code endpoints until their metadata indicates completion.
+- DON'T return a partially assembled Profile after any required dependency fails.
+- DON'T invent TeamList fields such as `channelMap` or omit `maskSensitiveData`/`aiFeature` mappings.
+
+## Key Design Trade-off
+- Profile creation is all-or-nothing across dependent API calls so consumers never receive internally inconsistent partial configuration.
+
+## Test-Case Strategy (module)
+`test/unit/spec/services/config/index.ts` must cover staged user-first orchestration, ten-promise aggregation, AI-feature mapping, conditional dial plan, pagination, auxiliary-code URL filtering, real response field names, and whole-profile rejection on any required failure.
+
+| Behavior / Requirement | Existing test evidence | Gap |
+|---|---|---|
+| `CONFIG-R-001` | `test/unit/spec/services/config/index.ts` | None. |
+| `CONFIG-R-002` | `test/unit/spec/services/config/index.ts` | None. |
+| `CONFIG-R-003` | `test/unit/spec/services/config/index.ts` | None. |
+| `CONFIG-R-004` | `test/unit/spec/services/config/index.ts` | None. |
+| `CONFIG-R-005` | `test/unit/spec/services/config/index.ts` | Keep an explicit rejection assertion for each required dependency category. |
+| `CONFIG-R-006` | `test/unit/spec/services/config/Util.ts` | None. |
+| `CONFIG-R-007` | `test/unit/spec/services/config/index.ts` | None. |
+
+## Traceability
+- Repo architecture: `../../../../ai-docs/ARCHITECTURE.md` · Registry: `../../../../ai-docs/SPEC_INDEX.md`
+- Coverage state and contracts baseline: `../../../../.sdd/manifest.json`
+
+- [Root AGENTS.md](../../../../AGENTS.md) - Orchestrator and cross-scope rules
+
+- [types.ts](../types.ts) - Type definitions
+
+- [Util.ts](../Util.ts) - AgentProfile parsing utilities
+
+- [constants.ts](../constants.ts) - API endpoints
+
+- [index.ts](../index.ts) - Service implementation with all API methods
+
+- [types.ts](../types.ts) - Complete type definitions and event constants
+
+- [Util.ts](../Util.ts) - Profile parsing utilities (parseAgentConfigs, getFilterAuxCodes, etc.)
+
+- [constants.ts](../constants.ts) - API endpoints, default values, and method names