@webex/contact-center 3.12.0-next.13 → 3.12.0-next.130

package/dist/config.js

@@ -31,6 +31,19 @@ var _default = exports.default = {
      * @default true
      */
     allowAutomatedRelogin: true,
+    /**
+     * Whether to skip Mobius/WebRTC registration for browser login flows.
+     * @type {boolean}
+     * @default false
+     */
+    disableWebRTCRegistration: false,
+    /**
+     * Whether wxApp Better Together is enabled at SDK init.
+     * Must be set before SDK init. Default false (WXCC-6026).
+     * @type {boolean}
+     * @default false
+     */
+    enableWxBetterTogether: false,
     /**
      * The type of client making the connection.
      * @type {string}

package/dist/config.js.map

@@ -1 +1 @@
-{"version":3,"names":["_default","exports","default","cc","allowMultiLogin","allowAutomatedRelogin","clientType","isKeepAliveEnabled","force","metrics","clientName"],"sources":["config.ts"],"sourcesContent":["/**\n * Default configuration for the Webex Contact Center SDK.\n *\n * @public\n * @example\n * import config from './config';\n * const allowMultiLogin = config.cc.allowMultiLogin;\n * @ignore\n */\nexport default {\n  /**\n   * Contact Center configuration options.\n   * @public\n   */\n  cc: {\n    /**\n     * Whether to allow multiple logins from different devices.\n     * @type {boolean}\n     * @default false\n     */\n    allowMultiLogin: false,\n    /**\n     * Whether to automatically attempt relogin on connection loss.\n     * @type {boolean}\n     * @default true\n     */\n    allowAutomatedRelogin: true,\n    /**\n     * The type of client making the connection.\n     * @type {string}\n     * @default 'WebexCCSDK'\n     */\n    clientType: 'WebexCCSDK',\n    /**\n     * Whether to enable keep-alive messages.\n     * @type {boolean}\n     * @default false\n     */\n    isKeepAliveEnabled: false,\n    /**\n     * Whether to force registration.\n     * @type {boolean}\n     * @default true\n     */\n    force: true,\n    /**\n     * Metrics configuration for the client.\n     * @public\n     */\n    metrics: {\n      /**\n       * Name of the client for metrics.\n       * @type {string}\n       * @default 'WEBEX_JS_SDK'\n       */\n      clientName: 'WEBEX_JS_SDK',\n      /**\n       * Type of client for metrics.\n       * @type {string}\n       * @default 'WebexCCSDK'\n       */\n      clientType: 'WebexCCSDK',\n    },\n  },\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AARA,IAAAA,QAAA,GAAAC,OAAA,CAAAC,OAAA,GASe;EACb;AACF;AACA;AACA;EACEC,EAAE,EAAE;IACF;AACJ;AACA;AACA;AACA;IACIC,eAAe,EAAE,KAAK;IACtB;AACJ;AACA;AACA;AACA;IACIC,qBAAqB,EAAE,IAAI;IAC3B;AACJ;AACA;AACA;AACA;IACIC,UAAU,EAAE,YAAY;IACxB;AACJ;AACA;AACA;AACA;IACIC,kBAAkB,EAAE,KAAK;IACzB;AACJ;AACA;AACA;AACA;IACIC,KAAK,EAAE,IAAI;IACX;AACJ;AACA;AACA;IACIC,OAAO,EAAE;MACP;AACN;AACA;AACA;AACA;MACMC,UAAU,EAAE,cAAc;MAC1B;AACN;AACA;AACA;AACA;MACMJ,UAAU,EAAE;IACd;EACF;AACF,CAAC","ignoreList":[]}
+{"version":3,"names":["_default","exports","default","cc","allowMultiLogin","allowAutomatedRelogin","disableWebRTCRegistration","enableWxBetterTogether","clientType","isKeepAliveEnabled","force","metrics","clientName"],"sources":["config.ts"],"sourcesContent":["/**\n * Default configuration for the Webex Contact Center SDK.\n *\n * @public\n * @example\n * import config from './config';\n * const allowMultiLogin = config.cc.allowMultiLogin;\n * @ignore\n */\nexport default {\n  /**\n   * Contact Center configuration options.\n   * @public\n   */\n  cc: {\n    /**\n     * Whether to allow multiple logins from different devices.\n     * @type {boolean}\n     * @default false\n     */\n    allowMultiLogin: false,\n    /**\n     * Whether to automatically attempt relogin on connection loss.\n     * @type {boolean}\n     * @default true\n     */\n    allowAutomatedRelogin: true,\n    /**\n     * Whether to skip Mobius/WebRTC registration for browser login flows.\n     * @type {boolean}\n     * @default false\n     */\n    disableWebRTCRegistration: false,\n    /**\n     * Whether wxApp Better Together is enabled at SDK init.\n     * Must be set before SDK init. Default false (WXCC-6026).\n     * @type {boolean}\n     * @default false\n     */\n    enableWxBetterTogether: false,\n    /**\n     * The type of client making the connection.\n     * @type {string}\n     * @default 'WebexCCSDK'\n     */\n    clientType: 'WebexCCSDK',\n    /**\n     * Whether to enable keep-alive messages.\n     * @type {boolean}\n     * @default false\n     */\n    isKeepAliveEnabled: false,\n    /**\n     * Whether to force registration.\n     * @type {boolean}\n     * @default true\n     */\n    force: true,\n    /**\n     * Metrics configuration for the client.\n     * @public\n     */\n    metrics: {\n      /**\n       * Name of the client for metrics.\n       * @type {string}\n       * @default 'WEBEX_JS_SDK'\n       */\n      clientName: 'WEBEX_JS_SDK',\n      /**\n       * Type of client for metrics.\n       * @type {string}\n       * @default 'WebexCCSDK'\n       */\n      clientType: 'WebexCCSDK',\n    },\n  },\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AARA,IAAAA,QAAA,GAAAC,OAAA,CAAAC,OAAA,GASe;EACb;AACF;AACA;AACA;EACEC,EAAE,EAAE;IACF;AACJ;AACA;AACA;AACA;IACIC,eAAe,EAAE,KAAK;IACtB;AACJ;AACA;AACA;AACA;IACIC,qBAAqB,EAAE,IAAI;IAC3B;AACJ;AACA;AACA;AACA;IACIC,yBAAyB,EAAE,KAAK;IAChC;AACJ;AACA;AACA;AACA;AACA;IACIC,sBAAsB,EAAE,KAAK;IAC7B;AACJ;AACA;AACA;AACA;IACIC,UAAU,EAAE,YAAY;IACxB;AACJ;AACA;AACA;AACA;IACIC,kBAAkB,EAAE,KAAK;IACzB;AACJ;AACA;AACA;AACA;IACIC,KAAK,EAAE,IAAI;IACX;AACJ;AACA;AACA;IACIC,OAAO,EAAE;MACP;AACN;AACA;AACA;AACA;MACMC,UAAU,EAAE,cAAc;MAC1B;AACN;AACA;AACA;AACA;MACMJ,UAAU,EAAE;IACd;EACF;AACF,CAAC","ignoreList":[]}

package/dist/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WEB_SOCKET_MANAGER_FILE = exports.WEB_CALLING_SERVICE_FILE = exports.WEBEX_REQUEST_FILE = exports.UNKNOWN_ERROR = exports.TIMEOUT_DURATION = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.READY = exports.PRODUCT_NAME = exports.OUTDIAL_MEDIA_TYPE = exports.OUTDIAL_DIRECTION = exports.OUTBOUND_TYPE = exports.METHODS = exports.MERCURY_DISCONNECTED_SUCCESS = exports.LOG_PREFIX = exports.EVENT = exports.EMPTY_STRING = exports.CONNECTION_SERVICE_FILE = exports.CONFIG_FILE_NAME = exports.CC_FILE = exports.ATTRIBUTES = exports.AQM_REQS_FILE = void 0;
+exports.WELLNESS_BREAK_HANDLER = exports.WEB_SOCKET_MANAGER_FILE = exports.WEB_CALLING_SERVICE_FILE = exports.WEBEX_REQUEST_FILE = exports.UNKNOWN_ERROR = exports.TIMEOUT_DURATION = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.READY = exports.PRODUCT_NAME = exports.OUTDIAL_MEDIA_TYPE = exports.OUTDIAL_DIRECTION = exports.OUTBOUND_TYPE = exports.METHODS = exports.MERCURY_DISCONNECTED_SUCCESS = exports.LOG_PREFIX = exports.INBOUND_DIRECTION = exports.EVENT = exports.EMPTY_STRING = exports.CONNECTION_SERVICE_FILE = exports.CONFIG_FILE_NAME = exports.CC_FILE = exports.ATTRIBUTES = exports.AQM_REQS_FILE = void 0;
 const EVENT = exports.EVENT = 'event';
 const READY = exports.READY = 'ready';
 const TIMEOUT_DURATION = exports.TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration
@@ -14,6 +14,7 @@ const LOG_PREFIX = exports.LOG_PREFIX = 'PLUGIN_CC';
 const WEB_CALLING_SERVICE_FILE = exports.WEB_CALLING_SERVICE_FILE = 'WebCallingService';
 const CONFIG_FILE_NAME = exports.CONFIG_FILE_NAME = 'config-index';
 const CC_FILE = exports.CC_FILE = 'cc';
+const WELLNESS_BREAK_HANDLER = exports.WELLNESS_BREAK_HANDLER = 'Wellness_Break_Handler';
 const CONNECTION_SERVICE_FILE = exports.CONNECTION_SERVICE_FILE = 'connection-service';
 const WEB_SOCKET_MANAGER_FILE = exports.WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';
 const AQM_REQS_FILE = exports.AQM_REQS_FILE = 'aqm-reqs';
@@ -21,6 +22,7 @@ const WEBEX_REQUEST_FILE = exports.WEBEX_REQUEST_FILE = 'WebexRequest';
 const TASK_MANAGER_FILE = exports.TASK_MANAGER_FILE = 'TaskManager';
 const TASK_FILE = exports.TASK_FILE = 'Task';
 // AGENT OUTDIAL CONSTANTS
+const INBOUND_DIRECTION = exports.INBOUND_DIRECTION = 'INBOUND';
 const OUTDIAL_DIRECTION = exports.OUTDIAL_DIRECTION = 'OUTBOUND';
 const ATTRIBUTES = exports.ATTRIBUTES = {};
 const OUTDIAL_MEDIA_TYPE = exports.OUTDIAL_MEDIA_TYPE = 'telephony';
@@ -48,16 +50,42 @@ const METHODS = exports.METHODS = {
   HANDLE_DEVICE_TYPE: 'handleDeviceType',
   START_OUTDIAL: 'startOutdial',
   GET_QUEUES: 'getQueues',
-  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',
   UPLOAD_LOGS: 'uploadLogs',
   UPDATE_AGENT_PROFILE: 'updateAgentProfile',
   GET_DEVICE_ID: 'getDeviceId',
   HANDLE_INCOMING_TASK: 'handleIncomingTask',
   HANDLE_TASK_HYDRATE: 'handleTaskHydrate',
   INCOMING_TASK_LISTENER: 'incomingTaskListener',
+  ACCEPT: 'accept',
+  REJECT: 'decline',
+  HOLD: 'hold',
+  RESUME: 'resume',
+  HOLD_RESUME: 'holdResume',
+  TRANSFER_CALL: 'transfer',
+  CONSULT_TRANSFER: 'consultTransfer',
+  CONSULT_CONFERENCE: 'consultConference',
+  DROP_CONFERENCE_PARTICIPANT: 'dropConferenceParticipant',
+  EXIT_CONFERENCE: 'exitConference',
+  TRANSFER_CONFERENCE: 'transferConference',
+  TOGGLE_MUTE: 'toggleMute',
+  TRANSMIT_DTMF: 'transmitDtmf',
+  COMPLETE_TRANSFER: 'completeTransfer',
+  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',
   ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',
+  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',
+  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',
   GET_BASE_URL: 'getBaseUrl',
   SEND_EVENT: 'sendEvent',
-  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts'
+  GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',
+  SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',
+  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',
+  REQUEST_WELLNESS_BREAK: 'requestWellnessBreak',
+  RESPOND_TO_WELLNESS_BREAK: 'respondToWellnessBreak',
+  GET_WELLBEING_BREAK_IDLE_CODE: 'getWellbeingBreakIdleCode',
+  SET_MANAGE_WEBEX_CALLING_IN_WXCC: 'setManageWebexCallingInWxcc',
+  IS_WX_BETTER_TOGETHER_ENABLED: 'isWxBetterTogetherEnabled',
+  SYNC_WXAPP_MUTE_FROM_MERCURY: 'syncWxAppMuteFromMercury',
+  GET_CALL_DETAILS_ON_WEBEX: 'getCallDetailsOnWebex',
+  ENSURE_WXAPP_MERCURY_CONNECTED: 'ensureWxAppMercuryConnected'
 };
 //# sourceMappingURL=constants.js.map

package/dist/constants.js.map

@@ -1 +1 @@
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// 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n};\n"],"mappings":";;;;;;AAAO,MAAMA,KAAK,GAAAC,OAAA,CAAAD,KAAA,GAAG,OAAO;AACrB,MAAME,KAAK,GAAAD,OAAA,CAAAC,KAAA,GAAG,OAAO;AACrB,MAAMC,gBAAgB,GAAAF,OAAA,CAAAE,gBAAA,GAAG,KAAK,CAAC,CAAC;AAChC,MAAMC,YAAY,GAAAH,OAAA,CAAAG,YAAA,GAAG,EAAE;AACvB,MAAMC,YAAY,GAAAJ,OAAA,CAAAI,YAAA,GAAG,UAAU;AACtC;AACO,MAAMC,UAAU,GAAAL,OAAA,CAAAK,UAAA,GAAG,WAAW;AAC9B,MAAMC,wBAAwB,GAAAN,OAAA,CAAAM,wBAAA,GAAG,mBAAmB;AACpD,MAAMC,gBAAgB,GAAAP,OAAA,CAAAO,gBAAA,GAAG,cAAc;AACvC,MAAMC,OAAO,GAAAR,OAAA,CAAAQ,OAAA,GAAG,IAAI;AACpB,MAAMC,uBAAuB,GAAAT,OAAA,CAAAS,uBAAA,GAAG,oBAAoB;AACpD,MAAMC,uBAAuB,GAAAV,OAAA,CAAAU,uBAAA,GAAG,kBAAkB;AAClD,MAAMC,aAAa,GAAAX,OAAA,CAAAW,aAAA,GAAG,UAAU;AAChC,MAAMC,kBAAkB,GAAAZ,OAAA,CAAAY,kBAAA,GAAG,cAAc;AACzC,MAAMC,iBAAiB,GAAAb,OAAA,CAAAa,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAd,OAAA,CAAAc,SAAA,GAAG,MAAM;AAC/B;AACO,MAAMC,iBAAiB,GAAAf,OAAA,CAAAe,iBAAA,GAAG,UAAU;AACpC,MAAMC,UAAU,GAAAhB,OAAA,CAAAgB,UAAA,GAAG,CAAC,CAAC;AACrB,MAAMC,kBAAkB,GAAAjB,OAAA,CAAAiB,kBAAA,GAAG,WAAW;AACtC,MAAMC,aAAa,GAAAlB,OAAA,CAAAkB,aAAA,GAAG,SAAS;;AAEtC;AACO,MAAMC,aAAa,GAAAnB,OAAA,CAAAmB,aAAA,GAAG,eAAe;AACrC,MAAMC,4BAA4B,GAAApB,OAAA,CAAAoB,4BAAA,GAAG,mCAAmC;;AAE/E;AACO,MAAMC,OAAO,GAAArB,OAAA,CAAAqB,OAAA,GAAG;EACrBC,QAAQ,EAAE,UAAU;EACpBC,UAAU,EAAE,YAAY;EACxBC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,kBAAkB;EACrCC,aAAa,EAAE,cAAc;EAC7BC,cAAc,EAAE,eAAe;EAC/BC,eAAe,EAAE,gBAAgB;EACjCC,eAAe,EAAE,eAAe;EAChCC,wBAAwB,EAAE,wBAAwB;EAClDC,qBAAqB,EAAE,qBAAqB;EAC5CC,qBAAqB,EAAE,qBAAqB;EAC5CC,sBAAsB,EAAE,sBAAsB;EAC9CC,cAAc,EAAE,eAAe;EAC/BC,kBAAkB,EAAE,kBAAkB;EACtCC,aAAa,EAAE,cAAc;EAC7BC,UAAU,EAAE,WAAW;EACvBC,uBAAuB,EAAE,sBAAsB;EAC/CC,WAAW,EAAE,YAAY;EACzBC,oBAAoB,EAAE,oBAAoB;EAC1CC,aAAa,EAAE,aAAa;EAC5BC,oBAAoB,EAAE,oBAAoB;EAC1CC,mBAAmB,EAAE,mBAAmB;EACxCC,sBAAsB,EAAE,sBAAsB;EAC9CC,sBAAsB,EAAE,sBAAsB;EAC9CC,YAAY,EAAE,YAAY;EAC1BC,UAAU,EAAE,WAAW;EACvBC,0BAA0B,EAAE;AAC9B,CAAC","ignoreList":[]}
+{"version":3,"names":["EVENT","exports","READY","TIMEOUT_DURATION","EMPTY_STRING","PRODUCT_NAME","LOG_PREFIX","WEB_CALLING_SERVICE_FILE","CONFIG_FILE_NAME","CC_FILE","WELLNESS_BREAK_HANDLER","CONNECTION_SERVICE_FILE","WEB_SOCKET_MANAGER_FILE","AQM_REQS_FILE","WEBEX_REQUEST_FILE","TASK_MANAGER_FILE","TASK_FILE","INBOUND_DIRECTION","OUTDIAL_DIRECTION","ATTRIBUTES","OUTDIAL_MEDIA_TYPE","OUTBOUND_TYPE","UNKNOWN_ERROR","MERCURY_DISCONNECTED_SUCCESS","METHODS","REGISTER","DEREGISTER","GET_BUDDY_AGENTS","CONNECT_WEBSOCKET","STATION_LOGIN","STATION_LOGOUT","STATION_RELOGIN","SET_AGENT_STATE","HANDLE_WEBSOCKET_MESSAGE","SETUP_EVENT_LISTENERS","GET_CONNECTION_CONFIG","HANDLE_CONNECTION_LOST","SILENT_RELOGIN","HANDLE_DEVICE_TYPE","START_OUTDIAL","GET_QUEUES","UPLOAD_LOGS","UPDATE_AGENT_PROFILE","GET_DEVICE_ID","HANDLE_INCOMING_TASK","HANDLE_TASK_HYDRATE","INCOMING_TASK_LISTENER","ACCEPT","REJECT","HOLD","RESUME","HOLD_RESUME","TRANSFER_CALL","CONSULT_TRANSFER","CONSULT_CONFERENCE","DROP_CONFERENCE_PARTICIPANT","EXIT_CONFERENCE","TRANSFER_CONFERENCE","TOGGLE_MUTE","TRANSMIT_DTMF","COMPLETE_TRANSFER","GET_OUTDIAL_ANI_ENTRIES","ACCEPT_PREVIEW_CONTACT","SKIP_PREVIEW_CONTACT","REMOVE_PREVIEW_CONTACT","GET_BASE_URL","SEND_EVENT","GET_REAL_TIME_ASSISTANCE","SEND_REAL_TIME_ASSISTANCE_USER_ACTION","FETCH_HISTORIC_TRANSCRIPTS","REQUEST_WELLNESS_BREAK","RESPOND_TO_WELLNESS_BREAK","GET_WELLBEING_BREAK_IDLE_CODE","SET_MANAGE_WEBEX_CALLING_IN_WXCC","IS_WX_BETTER_TOGETHER_ENABLED","SYNC_WXAPP_MUTE_FROM_MERCURY","GET_CALL_DETAILS_ON_WEBEX","ENSURE_WXAPP_MERCURY_CONNECTED"],"sources":["constants.ts"],"sourcesContent":["export const EVENT = 'event';\nexport const READY = 'ready';\nexport const TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const WELLNESS_BREAK_HANDLER = 'Wellness_Break_Handler';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const INBOUND_DIRECTION = 'INBOUND';\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT: 'accept',\n  REJECT: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  HOLD_RESUME: 'holdResume',\n  TRANSFER_CALL: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  DROP_CONFERENCE_PARTICIPANT: 'dropConferenceParticipant',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  TOGGLE_MUTE: 'toggleMute',\n  TRANSMIT_DTMF: 'transmitDtmf',\n  COMPLETE_TRANSFER: 'completeTransfer',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',\n  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',\n  SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n  REQUEST_WELLNESS_BREAK: 'requestWellnessBreak',\n  RESPOND_TO_WELLNESS_BREAK: 'respondToWellnessBreak',\n  GET_WELLBEING_BREAK_IDLE_CODE: 'getWellbeingBreakIdleCode',\n  SET_MANAGE_WEBEX_CALLING_IN_WXCC: 'setManageWebexCallingInWxcc',\n  IS_WX_BETTER_TOGETHER_ENABLED: 'isWxBetterTogetherEnabled',\n  SYNC_WXAPP_MUTE_FROM_MERCURY: 'syncWxAppMuteFromMercury',\n  GET_CALL_DETAILS_ON_WEBEX: 'getCallDetailsOnWebex',\n  ENSURE_WXAPP_MERCURY_CONNECTED: 'ensureWxAppMercuryConnected',\n};\n"],"mappings":";;;;;;AAAO,MAAMA,KAAK,GAAAC,OAAA,CAAAD,KAAA,GAAG,OAAO;AACrB,MAAME,KAAK,GAAAD,OAAA,CAAAC,KAAA,GAAG,OAAO;AACrB,MAAMC,gBAAgB,GAAAF,OAAA,CAAAE,gBAAA,GAAG,KAAK,CAAC,CAAC;AAChC,MAAMC,YAAY,GAAAH,OAAA,CAAAG,YAAA,GAAG,EAAE;AACvB,MAAMC,YAAY,GAAAJ,OAAA,CAAAI,YAAA,GAAG,UAAU;AACtC;AACO,MAAMC,UAAU,GAAAL,OAAA,CAAAK,UAAA,GAAG,WAAW;AAC9B,MAAMC,wBAAwB,GAAAN,OAAA,CAAAM,wBAAA,GAAG,mBAAmB;AACpD,MAAMC,gBAAgB,GAAAP,OAAA,CAAAO,gBAAA,GAAG,cAAc;AACvC,MAAMC,OAAO,GAAAR,OAAA,CAAAQ,OAAA,GAAG,IAAI;AACpB,MAAMC,sBAAsB,GAAAT,OAAA,CAAAS,sBAAA,GAAG,wBAAwB;AACvD,MAAMC,uBAAuB,GAAAV,OAAA,CAAAU,uBAAA,GAAG,oBAAoB;AACpD,MAAMC,uBAAuB,GAAAX,OAAA,CAAAW,uBAAA,GAAG,kBAAkB;AAClD,MAAMC,aAAa,GAAAZ,OAAA,CAAAY,aAAA,GAAG,UAAU;AAChC,MAAMC,kBAAkB,GAAAb,OAAA,CAAAa,kBAAA,GAAG,cAAc;AACzC,MAAMC,iBAAiB,GAAAd,OAAA,CAAAc,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAf,OAAA,CAAAe,SAAA,GAAG,MAAM;AAC/B;AACO,MAAMC,iBAAiB,GAAAhB,OAAA,CAAAgB,iBAAA,GAAG,SAAS;AACnC,MAAMC,iBAAiB,GAAAjB,OAAA,CAAAiB,iBAAA,GAAG,UAAU;AACpC,MAAMC,UAAU,GAAAlB,OAAA,CAAAkB,UAAA,GAAG,CAAC,CAAC;AACrB,MAAMC,kBAAkB,GAAAnB,OAAA,CAAAmB,kBAAA,GAAG,WAAW;AACtC,MAAMC,aAAa,GAAApB,OAAA,CAAAoB,aAAA,GAAG,SAAS;;AAEtC;AACO,MAAMC,aAAa,GAAArB,OAAA,CAAAqB,aAAA,GAAG,eAAe;AACrC,MAAMC,4BAA4B,GAAAtB,OAAA,CAAAsB,4BAAA,GAAG,mCAAmC;;AAE/E;AACO,MAAMC,OAAO,GAAAvB,OAAA,CAAAuB,OAAA,GAAG;EACrBC,QAAQ,EAAE,UAAU;EACpBC,UAAU,EAAE,YAAY;EACxBC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,kBAAkB;EACrCC,aAAa,EAAE,cAAc;EAC7BC,cAAc,EAAE,eAAe;EAC/BC,eAAe,EAAE,gBAAgB;EACjCC,eAAe,EAAE,eAAe;EAChCC,wBAAwB,EAAE,wBAAwB;EAClDC,qBAAqB,EAAE,qBAAqB;EAC5CC,qBAAqB,EAAE,qBAAqB;EAC5CC,sBAAsB,EAAE,sBAAsB;EAC9CC,cAAc,EAAE,eAAe;EAC/BC,kBAAkB,EAAE,kBAAkB;EACtCC,aAAa,EAAE,cAAc;EAC7BC,UAAU,EAAE,WAAW;EACvBC,WAAW,EAAE,YAAY;EACzBC,oBAAoB,EAAE,oBAAoB;EAC1CC,aAAa,EAAE,aAAa;EAC5BC,oBAAoB,EAAE,oBAAoB;EAC1CC,mBAAmB,EAAE,mBAAmB;EACxCC,sBAAsB,EAAE,sBAAsB;EAC9CC,MAAM,EAAE,QAAQ;EAChBC,MAAM,EAAE,SAAS;EACjBC,IAAI,EAAE,MAAM;EACZC,MAAM,EAAE,QAAQ;EAChBC,WAAW,EAAE,YAAY;EACzBC,aAAa,EAAE,UAAU;EACzBC,gBAAgB,EAAE,iBAAiB;EACnCC,kBAAkB,EAAE,mBAAmB;EACvCC,2BAA2B,EAAE,2BAA2B;EACxDC,eAAe,EAAE,gBAAgB;EACjCC,mBAAmB,EAAE,oBAAoB;EACzCC,WAAW,EAAE,YAAY;EACzBC,aAAa,EAAE,cAAc;EAC7BC,iBAAiB,EAAE,kBAAkB;EACrCC,uBAAuB,EAAE,sBAAsB;EAC/CC,sBAAsB,EAAE,sBAAsB;EAC9CC,oBAAoB,EAAE,oBAAoB;EAC1CC,sBAAsB,EAAE,sBAAsB;EAC9CC,YAAY,EAAE,YAAY;EAC1BC,UAAU,EAAE,WAAW;EACvBC,wBAAwB,EAAE,uBAAuB;EACjDC,qCAAqC,EAAE,kCAAkC;EACzEC,0BAA0B,EAAE,0BAA0B;EACtDC,sBAAsB,EAAE,sBAAsB;EAC9CC,yBAAyB,EAAE,wBAAwB;EACnDC,6BAA6B,EAAE,2BAA2B;EAC1DC,gCAAgC,EAAE,6BAA6B;EAC/DC,6BAA6B,EAAE,2BAA2B;EAC1DC,4BAA4B,EAAE,0BAA0B;EACxDC,yBAAyB,EAAE,uBAAuB;EAClDC,8BAA8B,EAAE;AAClC,CAAC","ignoreList":[]}

package/dist/index.js

@@ -6,7 +6,7 @@ Object.defineProperty(exports, "__esModule", {
 Object.defineProperty(exports, "AGENT_EVENTS", {
   enumerable: true,
   get: function () {
-    return _types2.AGENT_EVENTS;
+    return _types3.AGENT_EVENTS;
   }
 });
 Object.defineProperty(exports, "AddressBook", {
@@ -24,19 +24,19 @@ Object.defineProperty(exports, "ApiAIAssistant", {
 Object.defineProperty(exports, "CC_AGENT_EVENTS", {
   enumerable: true,
   get: function () {
-    return _types3.CC_AGENT_EVENTS;
+    return _types4.CC_AGENT_EVENTS;
   }
 });
 Object.defineProperty(exports, "CC_EVENTS", {
   enumerable: true,
   get: function () {
-    return _types3.CC_EVENTS;
+    return _types4.CC_EVENTS;
   }
 });
 Object.defineProperty(exports, "CC_TASK_EVENTS", {
   enumerable: true,
   get: function () {
-    return _types3.CC_TASK_EVENTS;
+    return _types4.CC_TASK_EVENTS;
   }
 });
 Object.defineProperty(exports, "ContactCenter", {
@@ -48,28 +48,52 @@ Object.defineProperty(exports, "ContactCenter", {
 Object.defineProperty(exports, "IDLE_CODE", {
   enumerable: true,
   get: function () {
-    return _types3.IDLE_CODE;
+    return _types4.IDLE_CODE;
   }
 });
 Object.defineProperty(exports, "TASK_EVENTS", {
   enumerable: true,
   get: function () {
-    return _types.TASK_EVENTS;
+    return _types2.TASK_EVENTS;
   }
 });
 Object.defineProperty(exports, "Task", {
   enumerable: true,
   get: function () {
-    return _task.default;
+    return _Task.default;
+  }
+});
+Object.defineProperty(exports, "UserPreference", {
+  enumerable: true,
+  get: function () {
+    return _UserPreference.default;
+  }
+});
+Object.defineProperty(exports, "WELLNESS_BREAK_NOTIFICATION_ACTIONS", {
+  enumerable: true,
+  get: function () {
+    return _types.WELLNESS_BREAK_NOTIFICATION_ACTIONS;
+  }
+});
+Object.defineProperty(exports, "WELLNESS_BREAK_USER_ACTIONS", {
+  enumerable: true,
+  get: function () {
+    return _types.WELLNESS_BREAK_USER_ACTIONS;
   }
 });
 Object.defineProperty(exports, "WRAP_UP_CODE", {
   enumerable: true,
   get: function () {
-    return _types3.WRAP_UP_CODE;
+    return _types4.WRAP_UP_CODE;
   }
 });
 exports.default = void 0;
+Object.defineProperty(exports, "getDefaultUIControls", {
+  enumerable: true,
+  get: function () {
+    return _uiControlsComputer.getDefaultUIControls;
+  }
+});
 Object.defineProperty(exports, "routingAgent", {
   enumerable: true,
   get: function () {
@@ -79,13 +103,16 @@ Object.defineProperty(exports, "routingAgent", {
 var _webexCore = require("@webex/webex-core");
 var _config = _interopRequireDefault(require("./config"));
 var _cc = _interopRequireDefault(require("./cc"));
-var _task = _interopRequireDefault(require("./services/task"));
 var _agent = _interopRequireDefault(require("./services/agent"));
+var _Task = _interopRequireDefault(require("./services/task/Task"));
 var _AddressBook = _interopRequireDefault(require("./services/AddressBook"));
 var _ApiAiAssistant = _interopRequireDefault(require("./services/ApiAiAssistant"));
-var _types = require("./services/task/types");
-var _types2 = require("./services/agent/types");
-var _types3 = require("./services/config/types");
+var _UserPreference = _interopRequireDefault(require("./services/UserPreference"));
+var _types = require("./types");
+var _types2 = require("./services/task/types");
+var _types3 = require("./services/agent/types");
+var _types4 = require("./services/config/types");
+var _uiControlsComputer = require("./services/task/state-machine/uiControlsComputer");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * @module ContactCenterModule
@@ -97,19 +124,20 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  * @category Core
  */
 
-// Service exports
 /**
- * Task class represents a contact center task that can be managed by an agent
+ * Agent routing service for Contact Center operations
  * @category Services
  */
 
 /**
- * Agent routing service for Contact Center operations
+ * Task class represents a contact center task that can be managed by an agent
  * @category Services
  */
 
 // API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)
 
+/** Agent Wellness Break notification and action wire values. */
+
 /** EntryPoint API types */
 
 // Enums
@@ -151,6 +179,8 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
 
 /** Task related types */
 
+/** UI controls utilities */
+
 /** Agent related types */
 
 /** Config related types */

package/dist/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_task","_agent","_AddressBook","_ApiAiAssistant","_types","_types2","_types3","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n// Service exports\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n} from './services/task/types';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default ContactCenter;\n"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AACA,IAAAC,OAAA,GAAAC,sBAAA,CAAAF,OAAA;AACA,IAAAG,GAAA,GAAAD,sBAAA,CAAAF,OAAA;AAkBA,IAAAI,KAAA,GAAAF,sBAAA,CAAAF,OAAA;AAMA,IAAAK,MAAA,GAAAH,sBAAA,CAAAF,OAAA;AAGA,IAAAM,YAAA,GAAAJ,sBAAA,CAAAF,OAAA;AACA,IAAAO,eAAA,GAAAL,sBAAA,CAAAF,OAAA;AAqBA,IAAAQ,MAAA,GAAAR,OAAA;AAQA,IAAAS,OAAA,GAAAT,OAAA;AAQA,IAAAU,OAAA,GAAAV,OAAA;AAAuD,SAAAE,uBAAAS,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AA/DvD;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;;AAIA;;AAaA;AACA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAIA;AACA;;AAUA;AACA;;AA4BA;;AAmBA;;AA8BA;;AA4CA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA,IAAAG,yBAAc,EAAC,IAAI,EAAEC,WAAa,EAAE;EAClCC,MAAM,EAANA;AACF,CAAC,CAAC;;AAEF;AAAA,IAAAC,QAAA,GAAAC,OAAA,CAAAL,OAAA,GACeE,WAAa","ignoreList":[]}
+{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_agent","_Task","_AddressBook","_ApiAiAssistant","_UserPreference","_types","_types2","_types3","_types4","_uiControlsComputer","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task/Task';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\nexport {default as UserPreference} from './services/UserPreference';\n\n/** Agent Wellness Break notification and action wire values. */\nexport {WELLNESS_BREAK_NOTIFICATION_ACTIONS, WELLNESS_BREAK_USER_ACTIONS} from './types';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n  /** Wellness notification action */\n  WellnessBreakNotificationAction,\n  /** Wellness action API value */\n  WellnessBreakUserAction,\n  /** Validated agent-scoped wellness notification */\n  WellnessBreakEvent,\n  /** Wellness offer-response parameters */\n  RespondToWellnessBreakParams,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Event emitter contract for task consumers (no @types/node needed) */\n  IEventEmitter,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  /** Conference participant drop request */\n  DropConferenceParticipantPayload,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n  /** UI control types for task buttons */\n  InteractionUIControls,\n  TaskUILeg,\n  TaskUIControls,\n  TaskUIControlState,\n} from './services/task/types';\n\n/** UI controls utilities */\nexport {getDefaultUIControls} from './services/task/state-machine/uiControlsComputer';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n  /** User preference data structure */\n  UserPreference as UserPreferenceData,\n  /** Request payload for creating user preferences */\n  CreateUserPreferenceRequest,\n  /** Request payload for updating user preferences */\n  UpdateUserPreferenceRequest,\n  /** Query parameters for fetching user preferences */\n  GetUserPreferenceParams,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default 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package/dist/metrics/MetricsManager.js

@@ -379,6 +379,22 @@ class MetricsManager {
     };
   }
 
+  /**
+   * Clears a running timed event without emitting a metric.
+   * @param keys - A string or array of strings representing event keys (same as timeEvent).
+   * @public
+   */
+  cancelTimedEvent(keys) {
+    if (this.isMetricsDisabled()) {
+      return;
+    }
+    const keyArray = Array.isArray(keys) ? keys : [keys];
+    if (keyArray.length === 0) {
+      return;
+    }
+    delete this.runningEvents[keyArray[0]];
+  }
+
   /**
    * Sets the Webex SDK instance and marks the manager as ready when the SDK is ready.
    * @param webex - The Webex SDK instance.

package/dist/metrics/MetricsManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_behavioralEvents","_constants","e","__esModule","default","PRODUCT_NAME_UPPER","PRODUCT_NAME","toUpperCase","MetricsManager","runningEvents","pendingBehavioralEvents","pendingOperationalEvents","pendingBusinessEvents","readyToSubmitEvents","submittingEvents","metricsDisabled","constructor","setReadyToSubmitEvents","submitPendingEvents","submitPendingBehavioralEvents","submitPendingOperationalEvents","submitPendingBusinessEvents","length","eventsToSubmit","forEach","event","webex","internal","newMetrics","submitBehavioralEvent","product","taxonomy","agent","target","verb","payload","submitOperationalEvent","name","submitBusinessEvent","metadata","appType","addDurationIfTimed","eventName","options","durationKey","genericKey","timing","Object","entries","keys","has","startTime","Date","now","spacesToUnderscore","str","replace","preparePayload","obj","key","undefined","Array","isArray","window","payloadWithCommonMetadata","tabHidden","document","hidden","isMetricsDisabled","setMetricsDisabled","disabled","clearPendingEvents","trackBehavioralEvent","getEventTaxonomy","push","trackOperationalEvent","trackBusinessEvent","trackEvent","metricServices","metricService","LoggerProxy","error","timeEvent","keyArray","Set","setWebex","ready","once","getInstance","instance","resetInstance","getCommonTrackingFieldForAQMResponse","response","fields","agentId","data","agentSessionId","teamId","siteId","orgId","eventType","type","trackingId","notifTrackingId","getCommonTrackingFieldForAQMResponseFailed","failureResponse","failureType","failureReason","reason","reasonCode","exports"],"sources":["MetricsManager.ts"],"sourcesContent":["import {\n  EventPayload,\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {WebexSDK} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport {BehavioralEventTaxonomy, getEventTaxonomy} from './behavioral-events';\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {Failure} from '../services/core/GlobalTypes';\nimport {PRODUCT_NAME} from '../constants';\n\ntype BehavioralEvent = {\n  taxonomy: BehavioralEventTaxonomy;\n  payload: EventPayload;\n};\n\ntype GenericEvent = {\n  name: string;\n  payload: EventPayload;\n};\n\nexport type MetricsType = 'behavioral' | 'operational' | 'business';\n\nconst PRODUCT_NAME_UPPER = PRODUCT_NAME.toUpperCase();\n/**\n * @class MetricsManager\n * @classdesc Manages the collection, batching, and submission of behavioral, operational, and business metrics for the Webex SDK.\n * Implements a singleton pattern to ensure a single instance throughout the application lifecycle.\n *\n * @remarks\n * This class is responsible for tracking, batching, and submitting various types of metric events.\n * It also provides utility methods for extracting common tracking fields from AQM responses.\n * @ignore\n */\nexport default class MetricsManager {\n  /**\n   * The Webex SDK instance used for submitting metrics.\n   * @private\n   */\n  private webex: WebexSDK;\n\n  /**\n   * Stores currently running timed events.\n   * @private\n   */\n  private readonly runningEvents: Record<string, {startTime: number; keys: Set<string>}> = {};\n\n  /**\n   * Queue for pending behavioral events.\n   * @private\n   */\n  private pendingBehavioralEvents: BehavioralEvent[] = [];\n\n  /**\n   * Queue for pending operational events.\n   * @private\n   */\n  private pendingOperationalEvents: GenericEvent[] = [];\n\n  /**\n   * Queue for pending business events.\n   * @private\n   */\n  private pendingBusinessEvents: GenericEvent[] = [];\n\n  /**\n   * Indicates if the manager is ready to submit events.\n   * @private\n   */\n  private readyToSubmitEvents = false;\n\n  /**\n   * Lock to prevent concurrent submissions.\n   * @private\n   */\n  private submittingEvents = false; // Add a lock for submitting events\n\n  /**\n   * Singleton instance of MetricsManager.\n   * @private\n   */\n  private static instance: MetricsManager;\n\n  /**\n   * Flag to disable metrics collection.\n   * @private\n   */\n  private metricsDisabled = false; // TODO: SPARK-637285\n\n  /**\n   * Private constructor to enforce singleton pattern.\n   * @private\n   */\n  // eslint-disable-next-line no-useless-constructor\n  private constructor() {}\n\n  /**\n   * Marks the manager as ready to submit events and triggers submission.\n   * @private\n   */\n  private setReadyToSubmitEvents() {\n    this.readyToSubmitEvents = true;\n    this.submitPendingEvents();\n  }\n\n  /**\n   * Submits all pending events if not already submitting.\n   * @private\n   */\n  private async submitPendingEvents() {\n    if (this.submittingEvents) {\n      return;\n    }\n    this.submittingEvents = true;\n    try {\n      await this.submitPendingBehavioralEvents();\n      await this.submitPendingOperationalEvents();\n      await this.submitPendingBusinessEvents();\n    } finally {\n      this.submittingEvents = false;\n    }\n  }\n\n  /**\n   * Submits all pending behavioral events if ready.\n   * @private\n   */\n  private async submitPendingBehavioralEvents() {\n    if (this.pendingBehavioralEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingBehavioralEvents];\n      this.pendingBehavioralEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitBehavioralEvent({\n          product: event.taxonomy.product as MetricEventProduct,\n          agent: event.taxonomy.agent as MetricEventAgent,\n          target: event.taxonomy.target,\n          verb: event.taxonomy.verb as MetricEventVerb,\n          payload: event.payload,\n        });\n      });\n    }\n  }\n\n  /**\n   * Submits all pending operational events if ready.\n   * @private\n   */\n  private async submitPendingOperationalEvents() {\n    if (this.pendingOperationalEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingOperationalEvents];\n      this.pendingOperationalEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitOperationalEvent({\n          name: `${PRODUCT_NAME_UPPER}_${event.name}`,\n          payload: event.payload,\n        });\n      });\n    }\n  }\n\n  /**\n   * Submits all pending business events if ready.\n   * @private\n   */\n  private async submitPendingBusinessEvents() {\n    if (this.pendingBusinessEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingBusinessEvents];\n      this.pendingBusinessEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitBusinessEvent({\n          name: `${PRODUCT_NAME_UPPER}_${event.name}`,\n          payload: event.payload,\n          metadata: {\n            appType: PRODUCT_NAME,\n          },\n        });\n      });\n    }\n  }\n\n  /**\n   * Adds a duration property to the event payload if the event was timed.\n   * @param eventName - The name of the event.\n   * @param options - Optional event payload.\n   * @returns The event payload with duration if applicable.\n   * @private\n   */\n  private addDurationIfTimed(eventName: string, options?: EventPayload): EventPayload {\n    const durationKey = 'duration_ms';\n    for (const [genericKey, timing] of Object.entries(this.runningEvents)) {\n      if (timing.keys.has(eventName)) {\n        const startTime = timing.startTime;\n        // Remove all keys for this operation.\n        delete this.runningEvents[genericKey];\n        options = options || {};\n        options[durationKey] = Date.now() - startTime;\n\n        return options;\n      }\n    }\n\n    return options || {};\n  }\n\n  /**\n   * Converts spaces in a string to underscores.\n   * @param str - The input string.\n   * @returns The string with spaces replaced by underscores.\n   * @public\n   * @example\n   * MetricsManager.spacesToUnderscore('my event name'); // 'my_event_name'\n   */\n  static spacesToUnderscore(str: string): string {\n    return str.replace(/ /g, '_');\n  }\n\n  /**\n   * Prepares the event payload by removing empty or undefined fields and adding common metadata.\n   * @param obj - The original event payload.\n   * @returns The cleaned and enriched event payload.\n   * @private\n   */\n  private static preparePayload(obj: EventPayload): EventPayload {\n    const payload: EventPayload = {};\n\n    Object.keys(obj).forEach((key) => {\n      if (\n        obj[key] !== undefined &&\n        obj[key] !== null &&\n        obj[key] !== '' &&\n        !Array.isArray(obj[key]) &&\n        !(typeof obj[key] === 'object' && Object.keys(obj[key]).length === 0)\n      ) {\n        payload[MetricsManager.spacesToUnderscore(key)] = obj[key];\n      }\n    });\n\n    if (typeof window === 'undefined') {\n      return payload;\n    }\n\n    const payloadWithCommonMetadata = {...payload};\n    payloadWithCommonMetadata.tabHidden = document.hidden;\n\n    return payloadWithCommonMetadata;\n  }\n\n  /**\n   * Checks if metrics collection is currently disabled.\n   * @returns True if metrics are disabled, false otherwise.\n   * @private\n   */\n  private isMetricsDisabled(): boolean {\n    // TODO: SPARK-637285 Need to return true if in development mode to avoid sending metrics to the server\n    return this.metricsDisabled;\n  }\n\n  /**\n   * Enables or disables metrics collection. Clears pending events if disabled.\n   * @param disabled - Whether to disable metrics.\n   * @public\n   * @example\n   * MetricsManager.getInstance().setMetricsDisabled(true);\n   */\n  public setMetricsDisabled(disabled: boolean) {\n    this.metricsDisabled = disabled;\n    if (disabled) {\n      this.clearPendingEvents();\n    }\n  }\n\n  /**\n   * Clears all pending events from the queues.\n   * @private\n   */\n  private clearPendingEvents() {\n    this.pendingBehavioralEvents.length = 0;\n    this.pendingOperationalEvents.length = 0;\n    this.pendingBusinessEvents.length = 0;\n  }\n\n  /**\n   * Tracks a behavioral event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackBehavioralEvent('AGENT_LOGIN', {agentId: '123'});\n   */\n  public trackBehavioralEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const taxonomy = getEventTaxonomy(name);\n\n    const payload = MetricsManager.preparePayload(this.addDurationIfTimed(name, options));\n\n    this.pendingBehavioralEvents.push({taxonomy, payload});\n    this.submitPendingBehavioralEvents();\n  }\n\n  /**\n   * Tracks an operational event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackOperationalEvent('AGENT_LOGOUT', {agentId: '123'});\n   */\n  public trackOperationalEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const payload = this.addDurationIfTimed(name, options);\n    this.pendingOperationalEvents.push({\n      name: MetricsManager.spacesToUnderscore(name).toUpperCase(),\n      payload: MetricsManager.preparePayload(payload),\n    });\n    this.submitPendingOperationalEvents();\n  }\n\n  /**\n   * Tracks a business event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackBusinessEvent('AGENT_TRANSFER', {agentId: '123'});\n   */\n  public trackBusinessEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const payload = this.addDurationIfTimed(name, options);\n    this.pendingBusinessEvents.push({\n      name: MetricsManager.spacesToUnderscore(name).toUpperCase(),\n      payload: MetricsManager.preparePayload(payload),\n    });\n    this.submitPendingBusinessEvents();\n  }\n\n  /**\n   * Tracks an event across one or more metric services.\n   * @param name - The metric event name.\n   * @param payload - Optional event payload.\n   * @param metricServices - Array of metric types to track (default: ['behavioral']).\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackEvent('AGENT_LOGIN', {agentId: '123'}, ['behavioral', 'operational']);\n   */\n  public trackEvent(\n    name: METRIC_EVENT_NAMES,\n    payload?: EventPayload,\n    metricServices: MetricsType[] = ['behavioral']\n  ) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    for (const metricService of metricServices) {\n      switch (metricService) {\n        case 'behavioral':\n          this.trackBehavioralEvent(name, payload);\n          break;\n        case 'operational':\n          this.trackOperationalEvent(name, payload);\n          break;\n        case 'business':\n          this.trackBusinessEvent(name, payload);\n          break;\n        default:\n          LoggerProxy.error(`[MetricsManager] Invalid metric type: ${metricService}`);\n      }\n    }\n  }\n\n  /**\n   * Starts timing for one or more event keys.\n   * @param keys - A string or array of strings representing event keys.\n   * @public\n   * @example\n   * MetricsManager.getInstance().timeEvent('AGENT_LOGIN');\n   * MetricsManager.getInstance().timeEvent(['AGENT_LOGIN', 'AGENT_LOGOUT']);\n   */\n  public timeEvent(keys: string | string[]) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n    const keyArray = Array.isArray(keys) ? keys : [keys];\n    // Use the first key as the tracking key.\n    if (keyArray.length === 0) {\n      LoggerProxy.error('[MetricsManager] No keys provided for timeEvent');\n\n      return;\n    }\n    const genericKey = keyArray[0];\n    this.runningEvents[genericKey] = {startTime: Date.now(), keys: new Set(keyArray)};\n  }\n\n  /**\n   * Sets the Webex SDK instance and marks the manager as ready when the SDK is ready.\n   * @param webex - The Webex SDK instance.\n   * @private\n   */\n  private setWebex(webex: WebexSDK) {\n    this.webex = webex;\n    if (this.webex.ready) {\n      this.setReadyToSubmitEvents();\n    }\n    this.webex.once('ready', () => {\n      this.setReadyToSubmitEvents();\n    });\n  }\n\n  /**\n   * Returns the singleton instance of MetricsManager, initializing it if necessary.\n   * @param options - Optional object containing the Webex SDK instance.\n   * @returns The singleton MetricsManager instance.\n   * @public\n   * @example\n   * const metrics = MetricsManager.getInstance({webex});\n   */\n  public static getInstance(options?: {webex: WebexSDK}): MetricsManager {\n    if (!MetricsManager.instance) {\n      MetricsManager.instance = new MetricsManager();\n    }\n\n    if (!MetricsManager.instance.webex && options && options.webex) {\n      MetricsManager.instance.setWebex(options.webex);\n    }\n\n    return MetricsManager.instance;\n  }\n\n  /**\n   * Resets the singleton instance of MetricsManager. Useful for testing.\n   * @public\n   * @example\n   * MetricsManager.resetInstance();\n   */\n  public static resetInstance() {\n    MetricsManager.instance = undefined;\n  }\n\n  /**\n   * Extracts common tracking fields from an AQM response object.\n   * @param response - The AQM response object.\n   * @returns An object containing common tracking fields.\n   * @public\n   * @example\n   * const fields = MetricsManager.getCommonTrackingFieldForAQMResponse(response);\n   */\n  public static getCommonTrackingFieldForAQMResponse(response: any): Record<string, any> {\n    // This method is used to extract common tracking fields from the AQM response\n    // and return them as an object. The fields are extracted from the response\n    // object and its data property.\n    const fields = {\n      agentId: response?.data?.agentId || response?.agentId,\n      agentSessionId: response?.data?.agentSessionId || response?.agentSessionId,\n      teamId: response?.teamId ?? response?.data?.teamId ?? undefined,\n      siteId: response?.data?.siteId || response?.siteId,\n      orgId: response?.data?.orgId || response?.orgId,\n      eventType: response?.type,\n      trackingId: response?.data?.trackingId,\n      notifTrackingId: response?.trackingId,\n    };\n\n    return fields;\n  }\n\n  /**\n   * Extracts common tracking fields from an AQM failure response object.\n   * @param failureResponse - The AQM failure response object.\n   * @returns An object containing common tracking fields for failures.\n   * @public\n   * @example\n   * const fields = MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failureResponse);\n   */\n  public static getCommonTrackingFieldForAQMResponseFailed(\n    failureResponse: Failure\n  ): Record<string, any> {\n    // This method is used to extract common tracking fields from the AQM response failure\n    // and return them as an object. The fields are extracted from the response\n    // object and its data property.\n    const fields = {\n      agentId: failureResponse?.data?.agentId,\n      trackingId: failureResponse?.trackingId,\n      notifTrackingId: failureResponse?.trackingId,\n      orgId: failureResponse?.orgId,\n      failureType: failureResponse?.type,\n      failureReason: failureResponse?.data?.reason,\n      reasonCode: failureResponse?.data?.reasonCode,\n    };\n\n    return fields;\n  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keys: Set<string>}> = {};\n\n  /**\n   * Queue for pending behavioral events.\n   * @private\n   */\n  private pendingBehavioralEvents: BehavioralEvent[] = [];\n\n  /**\n   * Queue for pending operational events.\n   * @private\n   */\n  private pendingOperationalEvents: GenericEvent[] = [];\n\n  /**\n   * Queue for pending business events.\n   * @private\n   */\n  private pendingBusinessEvents: GenericEvent[] = [];\n\n  /**\n   * Indicates if the manager is ready to submit events.\n   * @private\n   */\n  private readyToSubmitEvents = false;\n\n  /**\n   * Lock to prevent concurrent submissions.\n   * @private\n   */\n  private submittingEvents = false; // Add a lock for submitting events\n\n  /**\n   * Singleton instance of MetricsManager.\n   * @private\n   */\n  private static instance: MetricsManager;\n\n  /**\n   * Flag to disable metrics collection.\n   * @private\n   */\n  private metricsDisabled = false; // TODO: SPARK-637285\n\n  /**\n   * Private constructor to enforce singleton pattern.\n   * @private\n   */\n  // eslint-disable-next-line no-useless-constructor\n  private constructor() {}\n\n  /**\n   * Marks the manager as ready to submit events and triggers submission.\n   * @private\n   */\n  private setReadyToSubmitEvents() {\n    this.readyToSubmitEvents = true;\n    this.submitPendingEvents();\n  }\n\n  /**\n   * Submits all pending events if not already submitting.\n   * @private\n   */\n  private async submitPendingEvents() {\n    if (this.submittingEvents) {\n      return;\n    }\n    this.submittingEvents = true;\n    try {\n      await this.submitPendingBehavioralEvents();\n      await this.submitPendingOperationalEvents();\n      await this.submitPendingBusinessEvents();\n    } finally {\n      this.submittingEvents = false;\n    }\n  }\n\n  /**\n   * Submits all pending behavioral events if ready.\n   * @private\n   */\n  private async submitPendingBehavioralEvents() {\n    if (this.pendingBehavioralEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingBehavioralEvents];\n      this.pendingBehavioralEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitBehavioralEvent({\n          product: event.taxonomy.product as MetricEventProduct,\n          agent: event.taxonomy.agent as MetricEventAgent,\n          target: event.taxonomy.target,\n          verb: event.taxonomy.verb as MetricEventVerb,\n          payload: event.payload,\n        });\n      });\n    }\n  }\n\n  /**\n   * Submits all pending operational events if ready.\n   * @private\n   */\n  private async submitPendingOperationalEvents() {\n    if (this.pendingOperationalEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingOperationalEvents];\n      this.pendingOperationalEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitOperationalEvent({\n          name: `${PRODUCT_NAME_UPPER}_${event.name}`,\n          payload: event.payload,\n        });\n      });\n    }\n  }\n\n  /**\n   * Submits all pending business events if ready.\n   * @private\n   */\n  private async submitPendingBusinessEvents() {\n    if (this.pendingBusinessEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingBusinessEvents];\n      this.pendingBusinessEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitBusinessEvent({\n          name: `${PRODUCT_NAME_UPPER}_${event.name}`,\n          payload: event.payload,\n          metadata: {\n            appType: PRODUCT_NAME,\n          },\n        });\n      });\n    }\n  }\n\n  /**\n   * Adds a duration property to the event payload if the event was timed.\n   * @param eventName - The name of the event.\n   * @param options - Optional event payload.\n   * @returns The event payload with duration if applicable.\n   * @private\n   */\n  private addDurationIfTimed(eventName: string, options?: EventPayload): EventPayload {\n    const durationKey = 'duration_ms';\n    for (const [genericKey, timing] of Object.entries(this.runningEvents)) {\n      if (timing.keys.has(eventName)) {\n        const startTime = timing.startTime;\n        // Remove all keys for this operation.\n        delete this.runningEvents[genericKey];\n        options = options || {};\n        options[durationKey] = Date.now() - startTime;\n\n        return options;\n      }\n    }\n\n    return options || {};\n  }\n\n  /**\n   * Converts spaces in a string to underscores.\n   * @param str - The input string.\n   * @returns The string with spaces replaced by underscores.\n   * @public\n   * @example\n   * MetricsManager.spacesToUnderscore('my event name'); // 'my_event_name'\n   */\n  static spacesToUnderscore(str: string): string {\n    return str.replace(/ /g, '_');\n  }\n\n  /**\n   * Prepares the event payload by removing empty or undefined fields and adding common metadata.\n   * @param obj - The original event payload.\n   * @returns The cleaned and enriched event payload.\n   * @private\n   */\n  private static preparePayload(obj: EventPayload): EventPayload {\n    const payload: EventPayload = {};\n\n    Object.keys(obj).forEach((key) => {\n      if (\n        obj[key] !== undefined &&\n        obj[key] !== null &&\n        obj[key] !== '' &&\n        !Array.isArray(obj[key]) &&\n        !(typeof obj[key] === 'object' && Object.keys(obj[key]).length === 0)\n      ) {\n        payload[MetricsManager.spacesToUnderscore(key)] = obj[key];\n      }\n    });\n\n    if (typeof window === 'undefined') {\n      return payload;\n    }\n\n    const payloadWithCommonMetadata = {...payload};\n    payloadWithCommonMetadata.tabHidden = document.hidden;\n\n    return payloadWithCommonMetadata;\n  }\n\n  /**\n   * Checks if metrics collection is currently disabled.\n   * @returns True if metrics are disabled, false otherwise.\n   * @private\n   */\n  private isMetricsDisabled(): boolean {\n    // TODO: SPARK-637285 Need to return true if in development mode to avoid sending metrics to the server\n    return this.metricsDisabled;\n  }\n\n  /**\n   * Enables or disables metrics collection. Clears pending events if disabled.\n   * @param disabled - Whether to disable metrics.\n   * @public\n   * @example\n   * MetricsManager.getInstance().setMetricsDisabled(true);\n   */\n  public setMetricsDisabled(disabled: boolean) {\n    this.metricsDisabled = disabled;\n    if (disabled) {\n      this.clearPendingEvents();\n    }\n  }\n\n  /**\n   * Clears all pending events from the queues.\n   * @private\n   */\n  private clearPendingEvents() {\n    this.pendingBehavioralEvents.length = 0;\n    this.pendingOperationalEvents.length = 0;\n    this.pendingBusinessEvents.length = 0;\n  }\n\n  /**\n   * Tracks a behavioral event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackBehavioralEvent('AGENT_LOGIN', {agentId: '123'});\n   */\n  public trackBehavioralEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const taxonomy = getEventTaxonomy(name);\n\n    const payload = MetricsManager.preparePayload(this.addDurationIfTimed(name, options));\n\n    this.pendingBehavioralEvents.push({taxonomy, payload});\n    this.submitPendingBehavioralEvents();\n  }\n\n  /**\n   * Tracks an operational event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackOperationalEvent('AGENT_LOGOUT', {agentId: '123'});\n   */\n  public trackOperationalEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const payload = this.addDurationIfTimed(name, options);\n    this.pendingOperationalEvents.push({\n      name: MetricsManager.spacesToUnderscore(name).toUpperCase(),\n      payload: MetricsManager.preparePayload(payload),\n    });\n    this.submitPendingOperationalEvents();\n  }\n\n  /**\n   * Tracks a business event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackBusinessEvent('AGENT_TRANSFER', {agentId: '123'});\n   */\n  public trackBusinessEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const payload = this.addDurationIfTimed(name, options);\n    this.pendingBusinessEvents.push({\n      name: MetricsManager.spacesToUnderscore(name).toUpperCase(),\n      payload: MetricsManager.preparePayload(payload),\n    });\n    this.submitPendingBusinessEvents();\n  }\n\n  /**\n   * Tracks an event across one or more metric services.\n   * @param name - The metric event name.\n   * @param payload - Optional event payload.\n   * @param metricServices - Array of metric types to track (default: ['behavioral']).\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackEvent('AGENT_LOGIN', {agentId: '123'}, ['behavioral', 'operational']);\n   */\n  public trackEvent(\n    name: METRIC_EVENT_NAMES,\n    payload?: EventPayload,\n    metricServices: MetricsType[] = ['behavioral']\n  ) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    for (const metricService of metricServices) {\n      switch (metricService) {\n        case 'behavioral':\n          this.trackBehavioralEvent(name, payload);\n          break;\n        case 'operational':\n          this.trackOperationalEvent(name, payload);\n          break;\n        case 'business':\n          this.trackBusinessEvent(name, payload);\n          break;\n        default:\n          LoggerProxy.error(`[MetricsManager] Invalid metric type: ${metricService}`);\n      }\n    }\n  }\n\n  /**\n   * Starts timing for one or more event keys.\n   * @param keys - A string or array of strings representing event keys.\n   * @public\n   * @example\n   * MetricsManager.getInstance().timeEvent('AGENT_LOGIN');\n   * MetricsManager.getInstance().timeEvent(['AGENT_LOGIN', 'AGENT_LOGOUT']);\n   */\n  public timeEvent(keys: string | string[]) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n    const keyArray = Array.isArray(keys) ? keys : [keys];\n    // Use the first key as the tracking key.\n    if (keyArray.length === 0) {\n      LoggerProxy.error('[MetricsManager] No keys provided for timeEvent');\n\n      return;\n    }\n    const genericKey = keyArray[0];\n    this.runningEvents[genericKey] = {startTime: Date.now(), keys: new Set(keyArray)};\n  }\n\n  /**\n   * Clears a running timed event without emitting a metric.\n   * @param keys - A string or array of strings representing event keys (same as timeEvent).\n   * @public\n   */\n  public cancelTimedEvent(keys: string | string[]): void {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n    const keyArray = Array.isArray(keys) ? keys : [keys];\n    if (keyArray.length === 0) {\n      return;\n    }\n    delete this.runningEvents[keyArray[0]];\n  }\n\n  /**\n   * Sets the Webex SDK instance and marks the manager as ready when the SDK is ready.\n   * @param webex - The Webex SDK instance.\n   * @private\n   */\n  private setWebex(webex: WebexSDK) {\n    this.webex = webex;\n    if (this.webex.ready) {\n      this.setReadyToSubmitEvents();\n    }\n    this.webex.once('ready', () => {\n      this.setReadyToSubmitEvents();\n    });\n  }\n\n  /**\n   * Returns the singleton instance of MetricsManager, initializing it if necessary.\n   * @param options - Optional object containing the Webex SDK instance.\n   * @returns The singleton MetricsManager instance.\n   * @public\n   * @example\n   * const metrics = MetricsManager.getInstance({webex});\n   */\n  public static getInstance(options?: {webex: WebexSDK}): MetricsManager {\n    if (!MetricsManager.instance) {\n      MetricsManager.instance = new MetricsManager();\n    }\n\n    if (!MetricsManager.instance.webex && options && options.webex) {\n      MetricsManager.instance.setWebex(options.webex);\n    }\n\n    return MetricsManager.instance;\n  }\n\n  /**\n   * Resets the singleton instance of MetricsManager. Useful for testing.\n   * @public\n   * @example\n   * MetricsManager.resetInstance();\n   */\n  public static resetInstance() {\n    MetricsManager.instance = undefined;\n  }\n\n  /**\n   * Extracts common tracking fields from an AQM response object.\n   * @param response - The AQM response object.\n   * @returns An object containing common tracking fields.\n   * @public\n   * @example\n   * const fields = MetricsManager.getCommonTrackingFieldForAQMResponse(response);\n   */\n  public static getCommonTrackingFieldForAQMResponse(response: any): Record<string, any> {\n    // This method is used to extract common tracking fields from the AQM response\n    // and return them as an object. The fields are extracted from the response\n    // object and its data property.\n    const fields = {\n      agentId: response?.data?.agentId || response?.agentId,\n      agentSessionId: response?.data?.agentSessionId || response?.agentSessionId,\n      teamId: response?.teamId ?? response?.data?.teamId ?? undefined,\n      siteId: response?.data?.siteId || response?.siteId,\n      orgId: response?.data?.orgId || response?.orgId,\n      eventType: response?.type,\n      trackingId: response?.data?.trackingId,\n      notifTrackingId: response?.trackingId,\n    };\n\n    return fields;\n  }\n\n  /**\n   * Extracts common tracking fields from an AQM failure response object.\n   * @param failureResponse - The AQM failure response object.\n   * @returns An object containing common tracking fields for failures.\n   * @public\n   * @example\n   * const fields = MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failureResponse);\n   */\n  public static getCommonTrackingFieldForAQMResponseFailed(\n    failureResponse: Failure\n  ): Record<string, any> {\n    // This method is used to extract common tracking fields from the AQM response failure\n    // and return them as an object. The fields are extracted from the response\n    // object and its data property.\n    const fields = {\n      agentId: failureResponse?.data?.agentId,\n      trackingId: failureResponse?.trackingId,\n      notifTrackingId: failureResponse?.trackingId,\n      orgId: failureResponse?.orgId,\n      failureType: failureResponse?.type,\n      failureReason: failureResponse?.data?.reason,\n      reasonCode: failureResponse?.data?.reasonCode,\n    };\n\n    return fields;\n  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