@webex/contact-center 3.12.0-next.13 → 3.12.0-next.130

package/dist/services/WebexCrossClientService.js

@@ -0,0 +1,222 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _constants = require("../constants");
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants2 = require("../metrics/constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';
+const DEFAULT_CROSS_CLIENT_STATE_TTL = 900;
+const EXPIRATION_OFFSET_MS = 60_000;
+/** Must match Agent Desktop usersub publish — Webex App reads `wxcc` cross-client state. */
+const DEFAULT_APP_NAME = 'wxcc';
+const REFRESH_RETRY_DELAY_MS = 30_000;
+const MAX_REFRESH_RETRIES = 3;
+/**
+ * Publishes usersub cross-client state so Webex App suppresses native calling toasts (WXCC-6026).
+ */
+class WebexCrossClientService {
+  answerCallsState = false;
+  appName = DEFAULT_APP_NAME;
+  /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */
+  refreshGeneration = 0;
+  /** Monotonic id for usersub publish metrics timers; stale publishes cancel only their own timer. */
+  usersubPublishMetricsId = 0;
+  constructor(webex) {
+    this.webex = webex;
+  }
+  extractDeviceIdFromUrl(url) {
+    const match = url.match(/\/devices\/([^/?]+)/);
+    return match ? match[1] : '';
+  }
+  getDeviceUrl() {
+    return this.webex.internal.device?.url;
+  }
+  clearRefreshTimer() {
+    if (this.refreshTimer) {
+      clearTimeout(this.refreshTimer);
+      this.refreshTimer = undefined;
+    }
+    if (this.refreshRetryTimer) {
+      clearTimeout(this.refreshRetryTimer);
+      this.refreshRetryTimer = undefined;
+    }
+  }
+  scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt) {
+    if (retryAttempt >= MAX_REFRESH_RETRIES || scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+      return;
+    }
+    this.refreshRetryTimer = setTimeout(async () => {
+      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+        return;
+      }
+      try {
+        await this.setManageWebexCallingInWxcc(true, {
+          userId,
+          ttl,
+          appName: this.appName
+        });
+      } catch (error) {
+        _loggerProxy.default.error(`WebexCrossClientService refresh retry failed: ${error}`, {
+          module: WEBEX_CROSS_CLIENT_FILE,
+          method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+        });
+        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);
+      }
+    }, REFRESH_RETRY_DELAY_MS);
+  }
+  startRefreshTimer(userId, ttl) {
+    this.clearRefreshTimer();
+    if (!this.answerCallsState) {
+      return;
+    }
+    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;
+    const scheduledGeneration = this.refreshGeneration;
+    this.refreshTimer = setTimeout(async () => {
+      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+        return;
+      }
+      try {
+        await this.setManageWebexCallingInWxcc(true, {
+          userId,
+          ttl,
+          appName: this.appName
+        });
+      } catch (error) {
+        _loggerProxy.default.error(`WebexCrossClientService refresh failed: ${error}`, {
+          module: WEBEX_CROSS_CLIENT_FILE,
+          method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+        });
+        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);
+      }
+    }, refreshTime);
+  }
+  publishCrossClientState(users, ttl, composition, logContext) {
+    const body = {
+      users,
+      compositions: [{
+        type: 'cross-client-state',
+        ttl,
+        composition
+      }]
+    };
+    return this.webex.request({
+      method: 'POST',
+      service: 'usersub',
+      resource: 'publish',
+      body
+    }).then(response => response?.body).catch(error => {
+      _loggerProxy.default.error(`WebexCrossClientService.${logContext} failed: ${error}`, {
+        module: WEBEX_CROSS_CLIENT_FILE,
+        method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+      });
+      return Promise.reject(error);
+    });
+  }
+  async setManageWebexCallingInWxcc(enable, options) {
+    const operationGeneration = this.refreshGeneration;
+    const userId = options?.userId ?? this.webex.internal.device?.userId;
+    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;
+    const appName = options?.appName ?? DEFAULT_APP_NAME;
+    const trackPublishMetrics = options?.trackPublishMetrics ?? false;
+    this.appName = appName;
+    if (!userId) {
+      const error = 'User ID is unavailable for cross-client publish';
+      this.trackUsersubPreflightFailure(enable, 'user_id_unavailable', error, trackPublishMetrics);
+      throw new Error(error);
+    }
+    const deviceUrl = this.getDeviceUrl();
+    if (!deviceUrl) {
+      const error = 'Device URL is unavailable for cross-client publish';
+      this.trackUsersubPreflightFailure(enable, 'device_url_unavailable', error, trackPublishMetrics);
+      throw new Error(error);
+    }
+    const composition = {
+      devices: [{
+        deviceId: this.extractDeviceIdFromUrl(deviceUrl),
+        appName,
+        state: {
+          'answer-calls-on-wxcc': enable
+        }
+      }]
+    };
+    const metricsManager = _MetricsManager.default.getInstance();
+    const usersubPublishEventKeys = [_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED];
+    let publishMetricsId = 0;
+    if (trackPublishMetrics) {
+      this.usersubPublishMetricsId += 1;
+      publishMetricsId = this.usersubPublishMetricsId;
+      metricsManager.timeEvent(usersubPublishEventKeys);
+    }
+    try {
+      await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');
+    } catch (error) {
+      if (trackPublishMetrics) {
+        if (operationGeneration !== this.refreshGeneration) {
+          if (publishMetricsId === this.usersubPublishMetricsId) {
+            metricsManager.cancelTimedEvent(usersubPublishEventKeys);
+          }
+        } else {
+          metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED, {
+            enableWxBetterTogether: enable,
+            error: error instanceof Error ? error.toString() : String(error)
+          }, ['operational', 'behavioral']);
+        }
+      }
+      throw error;
+    }
+    if (operationGeneration !== this.refreshGeneration) {
+      if (trackPublishMetrics && publishMetricsId === this.usersubPublishMetricsId) {
+        metricsManager.cancelTimedEvent(usersubPublishEventKeys);
+      }
+      return;
+    }
+    this.answerCallsState = enable;
+    if (enable) {
+      this.startRefreshTimer(userId, ttl);
+    } else {
+      this.refreshGeneration += 1;
+      this.clearRefreshTimer();
+    }
+    if (trackPublishMetrics) {
+      metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS, {
+        enableWxBetterTogether: enable
+      }, ['operational', 'behavioral']);
+    }
+    _loggerProxy.default.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {
+      module: WEBEX_CROSS_CLIENT_FILE,
+      method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,
+      data: {
+        appName,
+        deviceId: this.extractDeviceIdFromUrl(deviceUrl),
+        ttl
+      }
+    });
+  }
+  trackUsersubPreflightFailure(enable, skipReason, error, trackPublishMetrics) {
+    if (!trackPublishMetrics) {
+      return;
+    }
+    _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED, {
+      enableWxBetterTogether: enable,
+      skipReason,
+      error
+    }, ['operational', 'behavioral']);
+  }
+  teardown() {
+    this.refreshGeneration += 1;
+    this.clearRefreshTimer();
+    this.answerCallsState = false;
+  }
+
+  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */
+  isAnswerCallsStateActive() {
+    return this.answerCallsState;
+  }
+}
+exports.default = WebexCrossClientService;
+//# sourceMappingURL=WebexCrossClientService.js.map

package/dist/services/WebexCrossClientService.js.map

@@ -0,0 +1 @@
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match[1] : '';\n  }\n\n  private getDeviceUrl(): string | undefined {\n    return this.webex.internal.device?.url;\n  }\n\n  private clearRefreshTimer(): void {\n    if (this.refreshTimer) {\n      clearTimeout(this.refreshTimer);\n      this.refreshTimer = undefined;\n    }\n\n    if (this.refreshRetryTimer) {\n      clearTimeout(this.refreshRetryTimer);\n      this.refreshRetryTimer = undefined;\n    }\n  }\n\n  private scheduleRefreshRetry(\n    userId: string,\n    ttl: number,\n    scheduledGeneration: number,\n    retryAttempt: number\n  ): void {\n    if (\n      retryAttempt >= MAX_REFRESH_RETRIES ||\n      scheduledGeneration !== this.refreshGeneration ||\n      !this.answerCallsState\n    ) {\n      return;\n    }\n\n    this.refreshRetryTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh retry failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);\n      }\n    }, REFRESH_RETRY_DELAY_MS);\n  }\n\n  private startRefreshTimer(userId: string, ttl: number): void {\n    this.clearRefreshTimer();\n\n    if (!this.answerCallsState) {\n      return;\n    }\n\n    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;\n    const scheduledGeneration = this.refreshGeneration;\n    this.refreshTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);\n      }\n    }, refreshTime);\n  }\n\n  private publishCrossClientState(\n    users: string[],\n    ttl: number,\n    composition: Record<string, unknown>,\n    logContext: string\n  ): Promise<unknown> {\n    const body = {\n      users,\n      compositions: [\n        {\n          type: 'cross-client-state',\n          ttl,\n          composition,\n        },\n      ],\n    };\n\n    return this.webex\n      .request({\n        method: 'POST',\n        service: 'usersub',\n        resource: 'publish',\n        body,\n      })\n      .then((response: {body?: unknown}) => response?.body)\n      .catch((error: unknown) => {\n        LoggerProxy.error(`WebexCrossClientService.${logContext} failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n\n        return Promise.reject(error);\n      });\n  }\n\n  public async setManageWebexCallingInWxcc(\n    enable: boolean,\n    options?: {userId?: string; ttl?: number; appName?: string; trackPublishMetrics?: boolean}\n  ): Promise<void> {\n    const operationGeneration = this.refreshGeneration;\n    const userId = options?.userId ?? this.webex.internal.device?.userId;\n    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;\n    const appName = options?.appName ?? DEFAULT_APP_NAME;\n    const trackPublishMetrics = options?.trackPublishMetrics ?? false;\n    this.appName = appName;\n\n    if (!userId) {\n      const error = 'User ID is unavailable for cross-client publish';\n      this.trackUsersubPreflightFailure(enable, 'user_id_unavailable', error, trackPublishMetrics);\n      throw new Error(error);\n    }\n\n    const deviceUrl = this.getDeviceUrl();\n    if (!deviceUrl) {\n      const error = 'Device URL is unavailable for cross-client publish';\n      this.trackUsersubPreflightFailure(\n        enable,\n        'device_url_unavailable',\n        error,\n        trackPublishMetrics\n      );\n      throw new Error(error);\n    }\n\n    const composition = {\n      devices: [\n        {\n          deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n          appName,\n          state: {\n            'answer-calls-on-wxcc': enable,\n          },\n        },\n      ],\n    };\n\n    const metricsManager = MetricsManager.getInstance();\n    const usersubPublishEventKeys = [\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS,\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n    ];\n\n    let publishMetricsId = 0;\n    if (trackPublishMetrics) {\n      this.usersubPublishMetricsId += 1;\n      publishMetricsId = this.usersubPublishMetricsId;\n      metricsManager.timeEvent(usersubPublishEventKeys);\n    }\n\n    try {\n      await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');\n    } catch (error) {\n      if (trackPublishMetrics) {\n        if (operationGeneration !== this.refreshGeneration) {\n          if (publishMetricsId === this.usersubPublishMetricsId) {\n            metricsManager.cancelTimedEvent(usersubPublishEventKeys);\n          }\n        } else {\n          metricsManager.trackEvent(\n            METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n            {\n              enableWxBetterTogether: enable,\n              error: error instanceof Error ? error.toString() : String(error),\n            },\n            ['operational', 'behavioral']\n          );\n        }\n      }\n\n      throw error;\n    }\n\n    if (operationGeneration !== this.refreshGeneration) {\n      if (trackPublishMetrics && publishMetricsId === this.usersubPublishMetricsId) {\n        metricsManager.cancelTimedEvent(usersubPublishEventKeys);\n      }\n\n      return;\n    }\n\n    this.answerCallsState = enable;\n\n    if (enable) {\n      this.startRefreshTimer(userId, ttl);\n    } else {\n      this.refreshGeneration += 1;\n      this.clearRefreshTimer();\n    }\n\n    if (trackPublishMetrics) {\n      metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS,\n        {enableWxBetterTogether: enable},\n        ['operational', 'behavioral']\n      );\n    }\n\n    LoggerProxy.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {\n      module: WEBEX_CROSS_CLIENT_FILE,\n      method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n      data: {\n        appName,\n        deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n        ttl,\n      },\n    });\n  }\n\n  private trackUsersubPreflightFailure(\n    enable: boolean,\n    skipReason: 'user_id_unavailable' | 'device_url_unavailable',\n    error: string,\n    trackPublishMetrics: boolean\n  ): void {\n    if (!trackPublishMetrics) {\n      return;\n    }\n\n    MetricsManager.getInstance().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED,\n      {\n        enableWxBetterTogether: enable,\n        skipReason,\n        error,\n      },\n      ['operational', 'behavioral']\n    );\n  }\n\n  public teardown(): void {\n    this.refreshGeneration += 1;\n    this.clearRefreshTimer();\n    this.answerCallsState = false;\n  }\n\n  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */\n  public isAnswerCallsStateActive(): boolean {\n    return this.answerCallsState;\n  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package/dist/services/WxAppTelephonyMercurySync.js

@@ -0,0 +1,108 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.TELEPHONY_CALL_UNMUTED = exports.TELEPHONY_CALL_MUTED = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _constants = require("../constants");
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants2 = require("../metrics/constants");
+var _wxAppDiagnosticLogging = require("./wxAppDiagnosticLogging");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';
+const TELEPHONY_CALL_MUTED = exports.TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';
+const TELEPHONY_CALL_UNMUTED = exports.TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';
+/**
+ * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).
+ */
+class WxAppTelephonyMercurySync {
+  constructor(webex) {
+    this.webex = webex;
+  }
+  decodeBase64(value) {
+    try {
+      return atob(value);
+    } catch {
+      return value;
+    }
+  }
+  handleMuteStateEvent = (agentId, event) => {
+    const {
+      actorId,
+      callId,
+      muted
+    } = event?.data ?? {};
+    if (!actorId || !callId || muted === undefined) {
+      (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+        phase: 'dropped',
+        dropReason: 'missing_mercury_event_fields'
+      });
+      return;
+    }
+    const decodedActorId = this.decodeBase64(actorId);
+    const decodedCallId = this.decodeBase64(callId);
+    if (!decodedActorId.endsWith(agentId)) {
+      (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+        phase: 'dropped',
+        muted,
+        callIdSuffix: (0, _wxAppDiagnosticLogging.callIdSuffix)(decodedCallId),
+        dropReason: 'actor_id_mismatch'
+      });
+      return;
+    }
+    (0, _wxAppDiagnosticLogging.logWxAppMercuryMuteSync)({
+      phase: 'received',
+      muted,
+      callIdSuffix: (0, _wxAppDiagnosticLogging.callIdSuffix)(decodedCallId)
+    });
+    this.muteChangeHandler?.(decodedCallId, muted);
+  };
+  subscribe(agentId, onMuteChange) {
+    this.unsubscribe();
+    const mercury = this.webex.internal.mercury;
+    if (!mercury) {
+      _loggerProxy.default.error('Mercury is unavailable for wxApp mute sync', {
+        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
+        method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
+      });
+      _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED, {
+        error: 'Mercury is unavailable for wxApp mute sync'
+      }, ['operational', 'behavioral']);
+      return;
+    }
+    this.subscribedAgentId = agentId;
+    this.muteChangeHandler = onMuteChange;
+    this.boundMuteHandler = event => {
+      this.handleMuteStateEvent(agentId, event);
+    };
+    this.boundUnmuteHandler = event => {
+      this.handleMuteStateEvent(agentId, event);
+    };
+    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);
+    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);
+    _MetricsManager.default.getInstance().trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS, {}, ['operational', 'behavioral']);
+    _loggerProxy.default.info('Subscribed to wxApp telephony Mercury mute sync', {
+      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
+      method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
+    });
+  }
+  unsubscribe() {
+    const mercury = this.webex.internal.mercury;
+    if (mercury && this.boundMuteHandler) {
+      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);
+    }
+    if (mercury && this.boundUnmuteHandler) {
+      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);
+    }
+    this.subscribedAgentId = undefined;
+    this.muteChangeHandler = undefined;
+    this.boundMuteHandler = undefined;
+    this.boundUnmuteHandler = undefined;
+  }
+  isSubscribed() {
+    return Boolean(this.subscribedAgentId && this.muteChangeHandler);
+  }
+}
+exports.default = WxAppTelephonyMercurySync;
+//# sourceMappingURL=WxAppTelephonyMercurySync.js.map

package/dist/services/WxAppTelephonyMercurySync.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_MetricsManager","_constants2","_wxAppDiagnosticLogging","e","__esModule","default","WXAPP_TELEPHONY_MERCURY_SYNC_FILE","TELEPHONY_CALL_MUTED","exports","TELEPHONY_CALL_UNMUTED","WxAppTelephonyMercurySync","constructor","webex","decodeBase64","value","atob","handleMuteStateEvent","agentId","event","actorId","callId","muted","data","undefined","logWxAppMercuryMuteSync","phase","dropReason","decodedActorId","decodedCallId","endsWith","callIdSuffix","muteChangeHandler","subscribe","onMuteChange","unsubscribe","mercury","internal","LoggerProxy","error","module","method","METHODS","SYNC_WXAPP_MUTE_FROM_MERCURY","MetricsManager","getInstance","trackEvent","METRIC_EVENT_NAMES","WXAPP_MERCURY_SUBSCRIBE_FAILED","subscribedAgentId","boundMuteHandler","boundUnmuteHandler","on","WXAPP_MERCURY_SUBSCRIBE_SUCCESS","info","off","isSubscribed","Boolean"],"sources":["WxAppTelephonyMercurySync.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {callIdSuffix, logWxAppMercuryMuteSync} from './wxAppDiagnosticLogging';\n\nconst WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';\n\nexport const TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';\nexport const TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';\n\nexport type UpdatedCallMuteStateEvent = {\n  data: {\n    actorId: string;\n    callId: string;\n    muted: boolean;\n  };\n};\n\ntype MuteChangeHandler = (callId: string, muted: boolean) => void;\n\n/**\n * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).\n */\nexport default class WxAppTelephonyMercurySync {\n  private webex: WebexSDK;\n  private subscribedAgentId?: string;\n  private muteChangeHandler?: MuteChangeHandler;\n  private boundMuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n  private boundUnmuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private decodeBase64(value: string): string {\n    try {\n      return atob(value);\n    } catch {\n      return value;\n    }\n  }\n\n  private handleMuteStateEvent = (agentId: string, event: UpdatedCallMuteStateEvent): void => {\n    const {actorId, callId, muted} = event?.data ?? {};\n    if (!actorId || !callId || muted === undefined) {\n      logWxAppMercuryMuteSync({\n        phase: 'dropped',\n        dropReason: 'missing_mercury_event_fields',\n      });\n\n      return;\n    }\n\n    const decodedActorId = this.decodeBase64(actorId);\n    const decodedCallId = this.decodeBase64(callId);\n\n    if (!decodedActorId.endsWith(agentId)) {\n      logWxAppMercuryMuteSync({\n        phase: 'dropped',\n        muted,\n        callIdSuffix: callIdSuffix(decodedCallId),\n        dropReason: 'actor_id_mismatch',\n      });\n\n      return;\n    }\n\n    logWxAppMercuryMuteSync({\n      phase: 'received',\n      muted,\n      callIdSuffix: callIdSuffix(decodedCallId),\n    });\n\n    this.muteChangeHandler?.(decodedCallId, muted);\n  };\n\n  public subscribe(agentId: string, onMuteChange: MuteChangeHandler): void {\n    this.unsubscribe();\n\n    const mercury = this.webex.internal.mercury;\n    if (!mercury) {\n      LoggerProxy.error('Mercury is unavailable for wxApp mute sync', {\n        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n        method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      });\n\n      MetricsManager.getInstance().trackEvent(\n        METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED,\n        {error: 'Mercury is unavailable for wxApp mute sync'},\n        ['operational', 'behavioral']\n      );\n\n      return;\n    }\n\n    this.subscribedAgentId = agentId;\n    this.muteChangeHandler = onMuteChange;\n\n    this.boundMuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n    this.boundUnmuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n\n    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n\n    MetricsManager.getInstance().trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS,\n      {},\n      ['operational', 'behavioral']\n    );\n\n    LoggerProxy.info('Subscribed to wxApp telephony Mercury mute sync', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n    });\n  }\n\n  public unsubscribe(): void {\n    const mercury = this.webex.internal.mercury;\n\n    if (mercury && this.boundMuteHandler) {\n      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    }\n    if (mercury && this.boundUnmuteHandler) {\n      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n    }\n\n    this.subscribedAgentId = undefined;\n    this.muteChangeHandler = undefined;\n    this.boundMuteHandler = undefined;\n    this.boundUnmuteHandler = undefined;\n  }\n\n  public isSubscribed(): boolean {\n    return Boolean(this.subscribedAgentId && this.muteChangeHandler);\n  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package/dist/services/config/Util.js

@@ -5,6 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.parseAgentConfigs = parseAgentConfigs;
 var _constants = require("../core/constants");
+var _constants2 = require("./constants");
 var _types = require("./types");
 /**
  * Get the URL mapping for the given name
@@ -133,10 +134,12 @@ function parseAgentConfigs(profileData) {
   }); // pushing available state to idle codes
 
   const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);
-  const aiFeature = aiFeatureFlags?.data && aiFeatureFlags.data.length > 0 ? aiFeatureFlags.data[0] : undefined;
+  const aiFeature = aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;
+  const isWellnessConfigured = aiFeature?.agentWellbeing?.enable === true && aiFeature.agentWellbeing.wellnessBreakReminders === _constants2.WELLNESS_BREAK_REMINDERS_ENABLED;
+  const hasAIAssistantLicense = (orgSettingsData.aiAssistantQuantity ?? 0) > 0;
   const finalData = {
     teams: teamData,
-    defaultDn: userData.defaultDialledNumber,
+    defaultDn: userData.deafultDialledNumber,
     forceDefaultDn: tenantData.forceDefaultDn,
     forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),
     regexUS: tenantData.dnDefaultRegex,
@@ -179,11 +182,14 @@ function parseAgentConfigs(profileData) {
     isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,
     outDialEp: agentProfileData.outdialEntryPointId,
     isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,
-    isEndCallEnabled: tenantData.endCallEnabled,
+    isEndTaskEnabled: tenantData.endCallEnabled,
     isEndConsultEnabled: tenantData.endConsultEnabled,
     callVariablesSuppressed: tenantData.callVariablesSuppressed,
     agentDbId: userData.dbId,
     allowConsultToQueue: agentProfileData.consultToQueue,
+    accessQueue: agentProfileData.accessQueue,
+    accessEntryPoint: agentProfileData.accessEntryPoint,
+    accessBuddyTeam: agentProfileData.accessBuddyTeam,
     agentPersonalStatsEnabled: agentProfileData.viewableStatistics ? agentProfileData.viewableStatistics.agentStats : false,
     addressBookId: agentProfileData.addressBookId,
     outdialANIId: agentProfileData.outdialANIId,
@@ -200,7 +206,8 @@ function parseAgentConfigs(profileData) {
     microsoftConfig: getMsftConfig(agentProfileData),
     webexConfig: getWebexConfig(agentProfileData),
     lostConnectionRecoveryTimeout: tenantData.lostConnectionRecoveryTimeout || _constants.LOST_CONNECTION_RECOVERY_TIMEOUT,
-    aiFeature
+    aiFeature,
+    isWellnessBreakEnabled: isWellnessConfigured && hasAIAssistantLicense
   };
   return finalData;
 }

package/dist/services/config/Util.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_types","getUrlMapping","urlMappings","name","mappedUrl","find","mapping","url","getMsftConfig","agentProfileData","showUserDetailsMS","stateSynchronizationMS","getWebexConfig","showUserDetailsWebex","stateSynchronizationWebex","getDefaultAgentDN","agentDNValidation","getFilteredDialplanEntries","dialPlanData","profileDialPlans","dialPlanEntries","forEach","dailPlan","includes","id","filteredPlan","regex","regularExpression","prefix","strippedChars","push","getFilterAuxCodes","auxCodes","type","specificCodes","filteredAuxCodes","auxCode","workTypeCode","active","length","isSystem","isSystemCode","isDefault","defaultCode","getDefaultWrapUpCode","wrapUpReasonList","c","parseAgentConfigs","profileData","userData","teamData","tenantData","orgInfoData","orgSettingsData","urlMapping","aiFeatureFlags","tenantDataTimeout","timeoutDesktopInactivityEnabled","timeoutDesktopInactivityMins","inactivityTimeoutTimer","timeoutDesktopInactivityCustomEnabled","wrapupCodes","WRAP_UP_CODE","accessWrapUpCode","wrapUpCodes","idleCodes","IDLE_CODE","accessIdleCode","defaultWrapUpData","aiFeature","data","undefined","finalData","teams","defaultDn","defaultDialledNumber","forceDefaultDn","forceDefaultDnForAgent","regexUS","dnDefaultRegex","regexOther","dnOtherRegex","agentId","ciUserId","agentName","firstName","lastName","agentMailId","email","agentProfileID","agentProfileId","autoAnswer","dialPlan","dialPlanEnabled","dialPlanEntity","dialPlans","multimediaProfileId","skillProfileId","siteId","enterpriseId","tenantId","tenantTimezone","timezone","environment","privacyShieldVisible","organizationIdleCodes","idleCodesAccess","wrapUpData","wrapUpProps","autoWrapup","autoWrapUp","autoWrapupInterval","autoWrapAfterSeconds","lastAgentRoute","lastAgentRouting","wrapUpCodeAccess","allowCancelAutoWrapup","allowAutoWrapUpExtension","defaultWrapupCode","isOutboundEnabledForTenant","outdialEnabled","isOutboundEnabledForAgent","isAdhocDialingEnabled","isAgentAvailableAfterOutdial","agentAvailableAfterOutdial","outDialEp","outdialEntryPointId","isCampaignManagementEnabled","campaignManagerEnabled","isEndCallEnabled","endCallEnabled","isEndConsultEnabled","endConsultEnabled","callVariablesSuppressed","agentDbId","dbId","allowConsultToQueue","consultToQueue","agentPersonalStatsEnabled","viewableStatistics","agentStats","addressBookId","outdialANIId","analyserUserId","acqueonApiUrl","acqueonConsoleUrl","isTimeoutDesktopInactivityEnabled","loginVoiceOptions","webRtcEnabled","maskSensitiveData","microsoftConfig","webexConfig","lostConnectionRecoveryTimeout","LOST_CONNECTION_RECOVERY_TIMEOUT"],"sources":["Util.ts"],"sourcesContent":["import {LOST_CONNECTION_RECOVERY_TIMEOUT} from '../core/constants';\nimport {\n  AgentResponse,\n  AuxCode,\n  AuxCodeType,\n  DesktopProfileResponse,\n  DialPlanEntity,\n  Entity,\n  IDLE_CODE,\n  OrgInfo,\n  OrgSettings,\n  Profile,\n  Team,\n  TenantData,\n  URLMapping,\n  WRAP_UP_CODE,\n  AIFeatureFlagsResponse,\n  AIFeatureFlags,\n} from './types';\n\n/**\n * Get the URL mapping for the given name\n * @param {Array<URLMapping>} urlMappings\n * @param {string} name\n * @returns {string}\n */\nconst getUrlMapping = (urlMappings: Array<URLMapping>, name: string) => {\n  const mappedUrl = urlMappings.find((mapping) => mapping.name === name)?.url;\n\n  return mappedUrl || '';\n};\n\n/**\n * Get the MSFT and Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getMsftConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsMS: agentProfileData.showUserDetailsMS ?? false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? tenantData.timeoutDesktopInactivityMins\n    : null;\n  const inactivityTimeoutTimer = agentProfileData.timeoutDesktopInactivityCustomEnabled\n    ? agentProfileData.timeoutDesktopInactivityMins\n    : tenantDataTimeout;\n\n  const wrapupCodes = getFilterAuxCodes(\n    auxCodes,\n    WRAP_UP_CODE,\n    agentProfileData.accessWrapUpCode === 'ALL' ? [] : agentProfileData.wrapUpCodes\n  );\n\n  const idleCodes = getFilterAuxCodes(\n    auxCodes,\n    IDLE_CODE,\n    agentProfileData.accessIdleCode === 'ALL' ? [] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n  const aiFeature: AIFeatureFlags | undefined =\n    aiFeatureFlags?.data && aiFeatureFlags.data.length > 0 ? aiFeatureFlags.data[0] : undefined;\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.defaultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    environment: orgInfoData.environment,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? '',\n    isOutboundEnabledForTenant: tenantData.outdialEnabled,\n    isOutboundEnabledForAgent: agentProfileData.outdialEnabled,\n    isAdhocDialingEnabled: agentProfileData.dialPlanEnabled,\n    isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,\n    outDialEp: agentProfileData.outdialEntryPointId,\n    isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,\n    isEndCallEnabled: tenantData.endCallEnabled,\n    isEndConsultEnabled: tenantData.endConsultEnabled,\n    callVariablesSuppressed: tenantData.callVariablesSuppressed,\n    agentDbId: userData.dbId,\n    allowConsultToQueue: agentProfileData.consultToQueue,\n    agentPersonalStatsEnabled: agentProfileData.viewableStatistics\n      ? agentProfileData.viewableStatistics.agentStats\n      : false,\n    addressBookId: agentProfileData.addressBookId,\n    outdialANIId: agentProfileData.outdialANIId,\n    analyserUserId: userData.id,\n\n    urlMappings: {\n      acqueonApiUrl: getUrlMapping(urlMapping, 'ACQUEON_API_URL'),\n      acqueonConsoleUrl: getUrlMapping(urlMapping, 'ACQUEON_CONSOLE_URL'),\n    },\n    isTimeoutDesktopInactivityEnabled: tenantData.timeoutDesktopInactivityEnabled,\n    timeoutDesktopInactivityMins: inactivityTimeoutTimer,\n    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n    aiFeature,\n  };\n\n  return finalData;\n}\n\nexport 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false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? tenantData.timeoutDesktopInactivityMins\n    : null;\n  const inactivityTimeoutTimer = agentProfileData.timeoutDesktopInactivityCustomEnabled\n    ? agentProfileData.timeoutDesktopInactivityMins\n    : tenantDataTimeout;\n\n  const wrapupCodes = getFilterAuxCodes(\n    auxCodes,\n    WRAP_UP_CODE,\n    agentProfileData.accessWrapUpCode === 'ALL' ? [] : agentProfileData.wrapUpCodes\n  );\n\n  const idleCodes = getFilterAuxCodes(\n    auxCodes,\n    IDLE_CODE,\n    agentProfileData.accessIdleCode === 'ALL' ? [] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n  const aiFeature: AIFeatureFlags | undefined =\n    aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;\n  const isWellnessConfigured =\n    aiFeature?.agentWellbeing?.enable === true &&\n    aiFeature.agentWellbeing.wellnessBreakReminders === WELLNESS_BREAK_REMINDERS_ENABLED;\n  const hasAIAssistantLicense = (orgSettingsData.aiAssistantQuantity ?? 0) > 0;\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.deafultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    environment: orgInfoData.environment,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? '',\n    isOutboundEnabledForTenant: tenantData.outdialEnabled,\n    isOutboundEnabledForAgent: agentProfileData.outdialEnabled,\n    isAdhocDialingEnabled: agentProfileData.dialPlanEnabled,\n    isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,\n    outDialEp: agentProfileData.outdialEntryPointId,\n    isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,\n    isEndTaskEnabled: tenantData.endCallEnabled,\n    isEndConsultEnabled: tenantData.endConsultEnabled,\n    callVariablesSuppressed: tenantData.callVariablesSuppressed,\n    agentDbId: userData.dbId,\n    allowConsultToQueue: agentProfileData.consultToQueue,\n    accessQueue: agentProfileData.accessQueue,\n    accessEntryPoint: agentProfileData.accessEntryPoint,\n    accessBuddyTeam: agentProfileData.accessBuddyTeam,\n    agentPersonalStatsEnabled: agentProfileData.viewableStatistics\n      ? agentProfileData.viewableStatistics.agentStats\n      : false,\n    addressBookId: agentProfileData.addressBookId,\n    outdialANIId: agentProfileData.outdialANIId,\n    analyserUserId: userData.id,\n\n    urlMappings: {\n      acqueonApiUrl: getUrlMapping(urlMapping, 'ACQUEON_API_URL'),\n      acqueonConsoleUrl: getUrlMapping(urlMapping, 'ACQUEON_CONSOLE_URL'),\n    },\n    isTimeoutDesktopInactivityEnabled: tenantData.timeoutDesktopInactivityEnabled,\n    timeoutDesktopInactivityMins: inactivityTimeoutTimer,\n    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n    aiFeature,\n    isWellnessBreakEnabled: isWellnessConfigured && hasAIAssistantLicense,\n  };\n\n  return finalData;\n}\n\nexport 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package/dist/services/config/constants.js

@@ -3,10 +3,17 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.endPointMap = exports.METHODS = exports.DEFAULT_PAGE_SIZE = exports.DEFAULT_PAGE = exports.DEFAULT_AUXCODE_ATTRIBUTES = exports.AGENT_STATE_AVAILABLE_ID = exports.AGENT_STATE_AVAILABLE_DESCRIPTION = exports.AGENT_STATE_AVAILABLE = void 0;
+exports.endPointMap = exports.WELLNESS_BREAK_REMINDERS_ENABLED = exports.WELLBEING_BREAK_IDLE_CODE = exports.METHODS = exports.DEFAULT_PAGE_SIZE = exports.DEFAULT_PAGE = exports.DEFAULT_AUXCODE_ATTRIBUTES = exports.COLLABORATION_ACCESS = exports.AGENT_STATE_AVAILABLE_ID = exports.AGENT_STATE_AVAILABLE_DESCRIPTION = exports.AGENT_STATE_AVAILABLE = void 0;
 // making query params configurable for List Teams and List Aux Codes API
 const DEFAULT_PAGE = exports.DEFAULT_PAGE = 0;
 
+/** Desktop Profile access levels for collaboration destination categories. */
+const COLLABORATION_ACCESS = exports.COLLABORATION_ACCESS = {
+  ALL: 'ALL',
+  SPECIFIC: 'SPECIFIC',
+  NONE: 'NONE'
+};
+
 /**
  * Default page size for paginated API requests.
  * @type {number}
@@ -33,6 +40,12 @@ const AGENT_STATE_AVAILABLE_ID = exports.AGENT_STATE_AVAILABLE_ID = '0';
  */
 const AGENT_STATE_AVAILABLE = exports.AGENT_STATE_AVAILABLE = 'Available';
 
+/** System idle-code name reserved for Agent Wellness Break. */
+const WELLBEING_BREAK_IDLE_CODE = exports.WELLBEING_BREAK_IDLE_CODE = 'WellbeingBreak';
+
+/** Backend sentinel indicating wellness-break reminders are enabled. @internal */
+const WELLNESS_BREAK_REMINDERS_ENABLED = exports.WELLNESS_BREAK_REMINDERS_ENABLED = 'ENABLED';
+
 /**
  * Description for the 'Available' agent state.
  * @type {string}
@@ -67,6 +80,7 @@ const METHODS = exports.METHODS = {
   GET_URL_MAPPING: 'getURLMapping',
   GET_DIAL_PLAN_DATA: 'getDialPlanData',
   GET_AI_FEATURE_FLAGS: 'getAIFeatureFlags',
+  GET_WELLBEING_BREAK_IDLE_CODE: 'getWellbeingBreakIdleCode',
   GET_QUEUES: 'getQueues',
   // Util methods
   PARSE_AGENT_CONFIGS: 'parseAgentConfigs',
@@ -146,6 +160,8 @@ const endPointMap = exports.endPointMap = {
    * @ignore
    */
   listAuxCodes: (orgId, page, pageSize, filter, attributes) => `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}${filter && filter.length > 0 ? `&filter=id=in=(${filter})` : ''}&attributes=${attributes}&desktopProfileFilter=true`,
+  /** Lists system idle codes without applying the agent Desktop Profile filter. */
+  systemIdleCodes: (orgId, page, pageSize) => `organization/${orgId}/v2/auxiliary-code?page=${page}&pageSize=${pageSize}` + '&workType=IDLE_CODE&customFilter=isSystemCode==true&desktopProfileFilter=false',
   /**
    * Gets the endpoint for organization info.
    * @param orgId - Organization ID.
@@ -229,16 +245,13 @@ const endPointMap = exports.endPointMap = {
    */
   queueList: (orgId, queryParams) => `/organization/${orgId}/v2/contact-service-queue?${queryParams}`,
   /**
-   * Gets the endpoint for entry points list with custom query parameters.
+   * Gets the desktop-profile-filtered dial-number mappings used by entry-point destination lists.
    * @param orgId - Organization ID.
    * @param queryParams - Query parameters string.
    * @returns The endpoint URL string.
-   * @public
-   * @example
-   * const url = endPointMap.entryPointList('org123', 'page=0&pageSize=10');
    * @ignore
    */
-  entryPointList: (orgId, queryParams) => `/organization/${orgId}/v2/entry-point?${queryParams}`,
+  entryPointDialNumberList: (orgId, queryParams) => `/organization/${orgId}/v3/dial-number?${queryParams}`,
   /**
    * Gets the endpoint for address book entries with custom query parameters.
    * @param orgId - Organization ID.
@@ -262,6 +275,27 @@ const endPointMap = exports.endPointMap = {
    * const url = endPointMap.outdialAniEntries('org123', 'ani456', 'page=0&pageSize=10');
    * @ignore
    */
-  outdialAniEntries: (orgId, outdialANI, queryParams) => `organization/${orgId}/v2/outdial-ani/${outdialANI}/entry${queryParams ? `?${queryParams}` : ''}`
+  outdialAniEntries: (orgId, outdialANI, queryParams) => `organization/${orgId}/v2/outdial-ani/${outdialANI}/entry${queryParams ? `?${queryParams}` : ''}`,
+  /**
+   * Gets the endpoint for user preference by user ID.
+   * @param orgId - Organization ID.
+   * @param userId - User ID.
+   * @returns The endpoint URL string.
+   * @public
+   * @example
+   * const url = endPointMap.userPreference('org123', 'user456');
+   * @ignore
+   */
+  userPreference: (orgId, userId) => `organization/${orgId}/user-preference/${userId}`,
+  /**
+   * Gets the endpoint for creating user preference.
+   * @param orgId - Organization ID.
+   * @returns The endpoint URL string.
+   * @public
+   * @example
+   * const url = endPointMap.userPreferenceCreate('org123');
+   * @ignore
+   */
+  userPreferenceCreate: orgId => `organization/${orgId}/user-preference`
 };
 //# sourceMappingURL=constants.js.map