@webex/contact-center 3.12.0-next.13 → 3.12.0-next.130

package/dist/metrics/behavioral-events.js

@@ -304,6 +304,97 @@ const eventTaxonomyMap = {
     target: 'task_outdial',
     verb: 'fail'
   },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_mute_webex_together',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_mute_webex_together',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_dtmf_webex_together',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_dtmf_webex_together',
+    verb: 'fail'
+  },
+  // Webex Together (wxApp)
+  [_constants.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_accept_webex_together',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_accept_webex_together',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_reject_webex_together',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_reject_webex_together',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'webex_together_session_init',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'webex_together_session_init',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_SESSION_SKIPPED]: {
+    product,
+    agent: 'user',
+    target: 'webex_together_session_init',
+    verb: 'ignore'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'webex_together_usersub_publish',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'webex_together_usersub_publish',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'webex_together_mercury_subscribe',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'webex_together_mercury_subscribe',
+    verb: 'fail'
+  },
   // Conference Tasks
   [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {
     product,
@@ -341,6 +432,45 @@ const eventTaxonomyMap = {
     target: 'task_conference_transfer',
     verb: 'fail'
   },
+  // Conference Exit
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_exit',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_exit',
+    verb: 'fail'
+  },
+  // Conference Participant Drop
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_participant_drop',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_PARTICIPANT_DROP_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_participant_drop',
+    verb: 'fail'
+  },
+  // Switch Call
+  [_constants.METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_switch_call',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_switch_call',
+    verb: 'fail'
+  },
   // upload logs
   [_constants.METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {
     product,
@@ -431,6 +561,81 @@ const eventTaxonomyMap = {
     agent: 'user',
     target: 'campaign_preview_accept',
     verb: 'fail'
+  },
+  // Campaign Preview Skip API Events
+  [_constants.METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_skip',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_skip',
+    verb: 'fail'
+  },
+  // Campaign Preview Remove API Events
+  [_constants.METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_remove',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'campaign_preview_remove',
+    verb: 'fail'
+  },
+  // User Preference API Events
+  [_constants.METRIC_EVENT_NAMES.USER_PREFERENCE_GET_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'user_preference_get',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.USER_PREFERENCE_GET_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'user_preference_get',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'user_preference_create',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'user_preference_create',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'user_preference_update',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'user_preference_update',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'user_preference_delete',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'user_preference_delete',
+    verb: 'fail'
   }
 };
 

package/dist/metrics/behavioral-events.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n\n  // Campaign Preview API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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+{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","WXAPP_TASK_MUTE_SUCCESS","WXAPP_TASK_MUTE_FAILED","WXAPP_TASK_DTMF_SUCCESS","WXAPP_TASK_DTMF_FAILED","WXAPP_TASK_ACCEPT_SUCCESS","WXAPP_TASK_ACCEPT_FAILED","WXAPP_TASK_DECLINE_SUCCESS","WXAPP_TASK_DECLINE_FAILED","WXAPP_SESSION_INIT_SUCCESS","WXAPP_SESSION_INIT_FAILED","WXAPP_SESSION_SKIPPED","WXAPP_USERSUB_PUBLISH_SUCCESS","WXAPP_USERSUB_PUBLISH_FAILED","WXAPP_MERCURY_SUBSCRIBE_SUCCESS","WXAPP_MERCURY_SUBSCRIBE_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS","TASK_CONFERENCE_PARTICIPANT_DROP_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_mute_webex_together',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_mute_webex_together',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_dtmf_webex_together',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_dtmf_webex_together',\n    verb: 'fail',\n  },\n\n  // Webex Together (wxApp)\n  [METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_webex_together',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_webex_together',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_reject_webex_together',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_reject_webex_together',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'webex_together_session_init',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_SESSION_INIT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'webex_together_session_init',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_SESSION_SKIPPED]: {\n    product,\n    agent: 'user',\n    target: 'webex_together_session_init',\n    verb: 'ignore',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'webex_together_usersub_publish',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_USERSUB_PUBLISH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'webex_together_usersub_publish',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'webex_together_mercury_subscribe',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WXAPP_MERCURY_SUBSCRIBE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'webex_together_mercury_subscribe',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // Conference Exit\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'fail',\n  },\n\n  // Conference Participant Drop\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_participant_drop',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_PARTICIPANT_DROP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_participant_drop',\n    verb: 'fail',\n  },\n\n  // Switch Call\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n\n  // Campaign Preview API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Skip API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Remove API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'fail',\n  },\n\n  // User Preference API Events\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_GET_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_get',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_GET_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_get',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_create',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_create',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_update',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_delete',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'user_preference_delete',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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package/dist/metrics/constants.js

@@ -130,16 +130,38 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',
   TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',
   TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',
+  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',
+  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',
+  TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS: 'Task Conference Participant Drop Success',
+  TASK_CONFERENCE_PARTICIPANT_DROP_FAILED: 'Task Conference Participant Drop Failed',
+  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',
+  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',
   TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',
   TASK_OUTDIAL_FAILED: 'Task Outdial Failed',
+  WXAPP_TASK_MUTE_SUCCESS: 'WxApp Task Mute Success',
+  WXAPP_TASK_MUTE_FAILED: 'WxApp Task Mute Failed',
+  WXAPP_TASK_DTMF_SUCCESS: 'WxApp Task Dtmf Success',
+  WXAPP_TASK_DTMF_FAILED: 'WxApp Task Dtmf Failed',
+  // WxApp Better Together
+  WXAPP_TASK_ACCEPT_SUCCESS: 'WxApp Task Accept Success',
+  WXAPP_TASK_ACCEPT_FAILED: 'WxApp Task Accept Failed',
+  WXAPP_TASK_DECLINE_SUCCESS: 'WxApp Task Decline Success',
+  WXAPP_TASK_DECLINE_FAILED: 'WxApp Task Decline Failed',
+  WXAPP_SESSION_INIT_SUCCESS: 'WxApp Session Init Success',
+  WXAPP_SESSION_INIT_FAILED: 'WxApp Session Init Failed',
+  WXAPP_SESSION_SKIPPED: 'WxApp Session Skipped',
+  WXAPP_USERSUB_PUBLISH_SUCCESS: 'WxApp Usersub Publish Success',
+  WXAPP_USERSUB_PUBLISH_FAILED: 'WxApp Usersub Publish Failed',
+  WXAPP_MERCURY_SUBSCRIBE_SUCCESS: 'WxApp Mercury Subscribe Success',
+  WXAPP_MERCURY_SUBSCRIBE_FAILED: 'WxApp Mercury Subscribe Failed',
   UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',
   UPLOAD_LOGS_FAILED: 'Upload Logs Failed',
   WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',
   WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',
-  // WebSocket message events
-  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',
   AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',
   AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',
+  // WebSocket message events
+  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',
   // EntryPoint API Events
   ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',
   ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',
@@ -155,11 +177,33 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   // Campaign Preview API Events
   CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',
   CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',
-  // AI Assistant transcript events
+  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',
+  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',
+  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',
+  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',
+  // AI Assistant Transcript events
   AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',
   AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',
+  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',
+  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',
+  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS: 'AI Assistant Send Real Time Assistance User Action Success',
+  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED: 'AI Assistant Send Real Time Assistance User Action Failed',
   AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS: 'AI Assistant Fetch Historic Transcripts Success',
-  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed'
+  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',
+  AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED: 'AI Assistant Wellness Action Accepted',
+  AI_ASSISTANT_WELLNESS_ACTION_FAILED: 'AI Assistant Wellness Action Failed',
+  AI_ASSISTANT_WELLNESS_EVENT_INVALID: 'AI Assistant Wellness Event Invalid',
+  WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS: 'Wellbeing Break Idle Code Fetch Success',
+  WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED: 'Wellbeing Break Idle Code Fetch Failed',
+  // User Preference API Events
+  USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',
+  USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',
+  USER_PREFERENCE_CREATE_SUCCESS: 'User Preference Create Success',
+  USER_PREFERENCE_CREATE_FAILED: 'User Preference Create Failed',
+  USER_PREFERENCE_UPDATE_SUCCESS: 'User Preference Update Success',
+  USER_PREFERENCE_UPDATE_FAILED: 'User Preference Update Failed',
+  USER_PREFERENCE_DELETE_SUCCESS: 'User Preference Delete Success',
+  USER_PREFERENCE_DELETE_FAILED: 'User Preference Delete Failed'
 };
 
 /**

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n\n  // AI Assistant transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EACxDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElEC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,4BAA4B,EAAE,mCAAmC;EACjEC,2BAA2B,EAAE,kCAAkC;EAE/D;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAEhE;EACAC,+BAA+B,EAAE,iCAAiC;EAClEC,8BAA8B,EAAE,gCAAgC;EAChEC,+CAA+C,EAC7C,iDAAiD;EACnDC,8CAA8C,EAAE;AAClD,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA","ignoreList":[]}
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Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS: 'Task Conference Participant Drop Success',\n  TASK_CONFERENCE_PARTICIPANT_DROP_FAILED: 'Task Conference Participant Drop Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  WXAPP_TASK_MUTE_SUCCESS: 'WxApp Task Mute Success',\n  WXAPP_TASK_MUTE_FAILED: 'WxApp Task Mute Failed',\n  WXAPP_TASK_DTMF_SUCCESS: 'WxApp Task Dtmf Success',\n  WXAPP_TASK_DTMF_FAILED: 'WxApp Task Dtmf Failed',\n\n  // WxApp Better Together\n  WXAPP_TASK_ACCEPT_SUCCESS: 'WxApp Task Accept Success',\n  WXAPP_TASK_ACCEPT_FAILED: 'WxApp Task Accept Failed',\n  WXAPP_TASK_DECLINE_SUCCESS: 'WxApp Task Decline Success',\n  WXAPP_TASK_DECLINE_FAILED: 'WxApp Task Decline Failed',\n  WXAPP_SESSION_INIT_SUCCESS: 'WxApp Session Init Success',\n  WXAPP_SESSION_INIT_FAILED: 'WxApp Session Init Failed',\n  WXAPP_SESSION_SKIPPED: 'WxApp Session Skipped',\n  WXAPP_USERSUB_PUBLISH_SUCCESS: 'WxApp Usersub Publish Success',\n  WXAPP_USERSUB_PUBLISH_FAILED: 'WxApp Usersub Publish Failed',\n  WXAPP_MERCURY_SUBSCRIBE_SUCCESS: 'WxApp Mercury Subscribe Success',\n  WXAPP_MERCURY_SUBSCRIBE_FAILED: 'WxApp Mercury Subscribe Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant Transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS:\n    'AI Assistant Send Real Time Assistance User Action Success',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED:\n    'AI Assistant Send Real Time Assistance User Action Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n  AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED: 'AI Assistant Wellness Action Accepted',\n  AI_ASSISTANT_WELLNESS_ACTION_FAILED: 'AI Assistant Wellness Action Failed',\n  AI_ASSISTANT_WELLNESS_EVENT_INVALID: 'AI Assistant Wellness Event Invalid',\n  WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS: 'Wellbeing Break Idle Code Fetch Success',\n  WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED: 'Wellbeing Break Idle Code Fetch Failed',\n\n  // User Preference API Events\n  USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',\n  USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',\n  USER_PREFERENCE_CREATE_SUCCESS: 'User Preference Create Success',\n  USER_PREFERENCE_CREATE_FAILED: 'User Preference Create Failed',\n  USER_PREFERENCE_UPDATE_SUCCESS: 'User Preference Update Success',\n  USER_PREFERENCE_UPDATE_FAILED: 'User Preference Update Failed',\n  USER_PREFERENCE_DELETE_SUCCESS: 'User Preference Delete Success',\n  USER_PREFERENCE_DELETE_FAILED: 'User Preference Delete Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof 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package/dist/services/AddressBook.js

@@ -74,7 +74,8 @@ class AddressBook {
 
   /**
    * Fetches address book entries for a specific address book using the entry API
-   * @param {AddressBookEntrySearchParams} [params] - Search and pagination parameters including addressBookId
+   * @param {AddressBookEntrySearchParams} [params] - Search, pagination, and optional sort parameters
+   * including addressBookId. Sorting defaults to name ascending.
    * @returns {Promise<AddressBookEntriesResponse>} Promise resolving to address book entries
    * @throws {Error} If the API call fails
    * @public
@@ -99,13 +100,22 @@ class AddressBook {
       pageSize = _PageCache.PAGINATION_DEFAULTS.PAGE_SIZE,
       search,
       filter,
-      attributes
+      attributes,
+      sortBy = 'name',
+      sortOrder = 'asc'
     } = params;
 
     // Use provided addressBookId or fall back to agent's address book
     const bookId = addressBookId || this.getAddressBookId();
     const orgId = this.webex.credentials.getOrgId();
-    const isSearchRequest = !!(search || filter || attributes);
+    const hasCustomSort = sortBy !== 'name' || sortOrder !== 'asc';
+    const isSearchRequest = !!(search || filter || attributes || hasCustomSort);
+    const canUseCache = this.pageCache.canUseCache({
+      search,
+      filter,
+      attributes,
+      sortBy: hasCustomSort ? sortBy : undefined
+    });
     _loggerProxy.default.info('Fetching address book entries', {
       module: 'AddressBook',
       method: 'getEntries',
@@ -118,12 +128,8 @@ class AddressBook {
       }
     });
 
-    // Check if we can use cache for simple pagination (no search/filter/attributes)
-    if (this.pageCache.canUseCache({
-      search,
-      filter,
-      attributes
-    })) {
+    // Default name-ascending pagination is cache-compatible; result-changing overrides are not.
+    if (canUseCache) {
       const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);
       const cachedPage = this.pageCache.getCachedPage(cacheKey);
       if (cachedPage) {
@@ -181,6 +187,7 @@ class AddressBook {
       if (filter) queryParams.append('filter', filter);
       if (attributes) queryParams.append('attributes', attributes);
       if (search) queryParams.append('search', search);
+      if (sortBy) queryParams.append('sort', `${sortBy},${sortOrder.toUpperCase()}`);
       const resource = _constants2.endPointMap.addressBookEntries(orgId, bookId, queryParams.toString());
       _loggerProxy.default.info('Making API request to fetch address book entries', {
         module: 'AddressBook',
@@ -225,12 +232,8 @@ class AddressBook {
         }, ['behavioral', 'operational']);
       }
 
-      // Cache the page data for simple pagination (no search/filter/attributes)
-      if (this.pageCache.canUseCache({
-        search,
-        filter,
-        attributes
-      }) && response.body?.data) {
+      // Cache only the invariant default-order pagination shape.
+      if (canUseCache && response.body?.data) {
         const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);
         this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
         _loggerProxy.default.info('Cached address book entries for future requests', {