@webex/contact-center 3.12.0-next.13 → 3.12.0-next.130

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (312) hide show
  1. package/.sdd/manifest.json +884 -0
  2. package/AGENTS.md +94 -0
  3. package/ai-docs/ARCHITECTURE.md +168 -0
  4. package/ai-docs/CONTRACTS.md +53 -0
  5. package/ai-docs/GETTING_STARTED.md +168 -0
  6. package/ai-docs/GLOSSARY.md +43 -0
  7. package/ai-docs/README.md +138 -0
  8. package/ai-docs/REVIEW_CHECKLIST.md +41 -0
  9. package/ai-docs/RULES.md +444 -0
  10. package/ai-docs/SECURITY.md +52 -0
  11. package/ai-docs/SERVICE_STATE.md +52 -0
  12. package/ai-docs/SPEC_INDEX.md +65 -0
  13. package/ai-docs/adr/0001-spec-source-policy.md +55 -0
  14. package/ai-docs/adr/README.md +8 -0
  15. package/ai-docs/adr/_adr-template.md +31 -0
  16. package/ai-docs/contact-center-spec.md +382 -0
  17. package/ai-docs/features/consult-transfer-list-policy/spec/feature-spec.md +362 -0
  18. package/ai-docs/features/contact-owner-change-refactor.md +78 -0
  19. package/ai-docs/features/generated-spec-conformance-fidelity-remediation/spec/feature-spec.md +117 -0
  20. package/ai-docs/features/residual-warning-coverage-completion/spec/feature-spec.md +203 -0
  21. package/ai-docs/features/validator-code-fidelity-drift-fix/spec/feature-spec.md +315 -0
  22. package/ai-docs/patterns/event-driven-patterns.md +485 -0
  23. package/ai-docs/patterns/testing-patterns.md +480 -0
  24. package/ai-docs/patterns/typescript-patterns.md +365 -0
  25. package/ai-docs/templates/README.md +102 -0
  26. package/ai-docs/templates/documentation/create-agents-md.md +240 -0
  27. package/ai-docs/templates/documentation/create-architecture-md.md +295 -0
  28. package/ai-docs/templates/existing-service/bug-fix.md +254 -0
  29. package/ai-docs/templates/existing-service/feature-enhancement.md +450 -0
  30. package/ai-docs/templates/new-method/00-master.md +80 -0
  31. package/ai-docs/templates/new-method/01-requirements.md +232 -0
  32. package/ai-docs/templates/new-method/02-implementation.md +295 -0
  33. package/ai-docs/templates/new-method/03-tests.md +201 -0
  34. package/ai-docs/templates/new-method/04-validation.md +141 -0
  35. package/ai-docs/templates/new-service/00-master.md +109 -0
  36. package/ai-docs/templates/new-service/01-pre-questions.md +159 -0
  37. package/ai-docs/templates/new-service/02-code-generation.md +346 -0
  38. package/ai-docs/templates/new-service/03-integration.md +178 -0
  39. package/ai-docs/templates/new-service/04-test-generation.md +205 -0
  40. package/ai-docs/templates/new-service/05-validation.md +145 -0
  41. package/dist/cc.js +971 -42
  42. package/dist/cc.js.map +1 -1
  43. package/dist/config.js +13 -0
  44. package/dist/config.js.map +1 -1
  45. package/dist/constants.js +31 -3
  46. package/dist/constants.js.map +1 -1
  47. package/dist/index.js +45 -15
  48. package/dist/index.js.map +1 -1
  49. package/dist/metrics/MetricsManager.js +16 -0
  50. package/dist/metrics/MetricsManager.js.map +1 -1
  51. package/dist/metrics/behavioral-events.js +205 -0
  52. package/dist/metrics/behavioral-events.js.map +1 -1
  53. package/dist/metrics/constants.js +48 -4
  54. package/dist/metrics/constants.js.map +1 -1
  55. package/dist/services/AddressBook.js +18 -15
  56. package/dist/services/AddressBook.js.map +1 -1
  57. package/dist/services/AnswerCallOnWebexService.js +202 -0
  58. package/dist/services/AnswerCallOnWebexService.js.map +1 -0
  59. package/dist/services/ApiAiAssistant.js +269 -9
  60. package/dist/services/ApiAiAssistant.js.map +1 -1
  61. package/dist/services/EntryPoint.js +46 -68
  62. package/dist/services/EntryPoint.js.map +1 -1
  63. package/dist/services/Queue.js +27 -22
  64. package/dist/services/Queue.js.map +1 -1
  65. package/dist/services/UserPreference.js +427 -0
  66. package/dist/services/UserPreference.js.map +1 -0
  67. package/dist/services/WebexCrossClientService.js +222 -0
  68. package/dist/services/WebexCrossClientService.js.map +1 -0
  69. package/dist/services/WxAppTelephonyMercurySync.js +108 -0
  70. package/dist/services/WxAppTelephonyMercurySync.js.map +1 -0
  71. package/dist/services/config/Util.js +11 -4
  72. package/dist/services/config/Util.js.map +1 -1
  73. package/dist/services/config/constants.js +41 -7
  74. package/dist/services/config/constants.js.map +1 -1
  75. package/dist/services/config/index.js +51 -0
  76. package/dist/services/config/index.js.map +1 -1
  77. package/dist/services/config/types.js +57 -12
  78. package/dist/services/config/types.js.map +1 -1
  79. package/dist/services/core/Err.js.map +1 -1
  80. package/dist/services/core/Utils.js +111 -32
  81. package/dist/services/core/Utils.js.map +1 -1
  82. package/dist/services/core/WebexRequest.js +6 -2
  83. package/dist/services/core/WebexRequest.js.map +1 -1
  84. package/dist/services/core/aqm-reqs.js +28 -14
  85. package/dist/services/core/aqm-reqs.js.map +1 -1
  86. package/dist/services/core/types.js.map +1 -1
  87. package/dist/services/core/websocket/WebSocketManager.js +2 -1
  88. package/dist/services/core/websocket/WebSocketManager.js.map +1 -1
  89. package/dist/services/core/websocket/types.js.map +1 -1
  90. package/dist/services/index.js +1 -1
  91. package/dist/services/index.js.map +1 -1
  92. package/dist/services/task/Task.js +754 -0
  93. package/dist/services/task/Task.js.map +1 -0
  94. package/dist/services/task/TaskFactory.js +49 -0
  95. package/dist/services/task/TaskFactory.js.map +1 -0
  96. package/dist/services/task/TaskManager.js +1172 -521
  97. package/dist/services/task/TaskManager.js.map +1 -1
  98. package/dist/services/task/TaskUtils.js +211 -27
  99. package/dist/services/task/TaskUtils.js.map +1 -1
  100. package/dist/services/task/WebexCallingUtils.js +70 -0
  101. package/dist/services/task/WebexCallingUtils.js.map +1 -0
  102. package/dist/services/task/constants.js +12 -2
  103. package/dist/services/task/constants.js.map +1 -1
  104. package/dist/services/task/contact.js +29 -0
  105. package/dist/services/task/contact.js.map +1 -1
  106. package/dist/services/task/dialer.js +78 -0
  107. package/dist/services/task/dialer.js.map +1 -1
  108. package/dist/services/task/digital/Digital.js +78 -0
  109. package/dist/services/task/digital/Digital.js.map +1 -0
  110. package/dist/services/task/state-machine/TaskStateMachine.js +982 -0
  111. package/dist/services/task/state-machine/TaskStateMachine.js.map +1 -0
  112. package/dist/services/task/state-machine/actions.js +572 -0
  113. package/dist/services/task/state-machine/actions.js.map +1 -0
  114. package/dist/services/task/state-machine/constants.js +161 -0
  115. package/dist/services/task/state-machine/constants.js.map +1 -0
  116. package/dist/services/task/state-machine/guards.js +379 -0
  117. package/dist/services/task/state-machine/guards.js.map +1 -0
  118. package/dist/services/task/state-machine/index.js +53 -0
  119. package/dist/services/task/state-machine/index.js.map +1 -0
  120. package/dist/services/task/state-machine/types.js +54 -0
  121. package/dist/services/task/state-machine/types.js.map +1 -0
  122. package/dist/services/task/state-machine/uiControlsComputer.js +703 -0
  123. package/dist/services/task/state-machine/uiControlsComputer.js.map +1 -0
  124. package/dist/services/task/taskDataNormalizer.js +99 -0
  125. package/dist/services/task/taskDataNormalizer.js.map +1 -0
  126. package/dist/services/task/types.js +228 -5
  127. package/dist/services/task/types.js.map +1 -1
  128. package/dist/services/task/voice/Voice.js +1485 -0
  129. package/dist/services/task/voice/Voice.js.map +1 -0
  130. package/dist/services/task/voice/WebRTC.js +152 -0
  131. package/dist/services/task/voice/WebRTC.js.map +1 -0
  132. package/dist/services/task/voice/wxAppVoiceMethods.js +354 -0
  133. package/dist/services/task/voice/wxAppVoiceMethods.js.map +1 -0
  134. package/dist/services/wxAppDiagnosticLogging.js +122 -0
  135. package/dist/services/wxAppDiagnosticLogging.js.map +1 -0
  136. package/dist/services/wxAppTelephonyUtils.js +19 -0
  137. package/dist/services/wxAppTelephonyUtils.js.map +1 -0
  138. package/dist/types/cc.d.ts +193 -6
  139. package/dist/types/config.d.ts +13 -0
  140. package/dist/types/constants.d.ts +29 -1
  141. package/dist/types/index.d.ts +35 -8
  142. package/dist/types/metrics/MetricsManager.d.ts +6 -0
  143. package/dist/types/metrics/constants.d.ts +43 -1
  144. package/dist/types/services/AddressBook.d.ts +2 -1
  145. package/dist/types/services/AnswerCallOnWebexService.d.ts +38 -0
  146. package/dist/types/services/ApiAiAssistant.d.ts +56 -5
  147. package/dist/types/services/EntryPoint.d.ts +7 -5
  148. package/dist/types/services/Queue.d.ts +5 -3
  149. package/dist/types/services/UserPreference.d.ts +118 -0
  150. package/dist/types/services/WebexCrossClientService.d.ts +32 -0
  151. package/dist/types/services/WxAppTelephonyMercurySync.d.ts +28 -0
  152. package/dist/types/services/config/constants.d.ts +34 -5
  153. package/dist/types/services/config/types.d.ts +197 -12
  154. package/dist/types/services/core/Err.d.ts +6 -0
  155. package/dist/types/services/core/Utils.d.ts +35 -13
  156. package/dist/types/services/core/WebexRequest.d.ts +1 -0
  157. package/dist/types/services/core/types.d.ts +2 -0
  158. package/dist/types/services/core/websocket/WebSocketManager.d.ts +1 -0
  159. package/dist/types/services/core/websocket/types.d.ts +1 -1
  160. package/dist/types/services/index.d.ts +1 -1
  161. package/dist/types/services/task/Task.d.ts +175 -0
  162. package/dist/types/services/task/TaskFactory.d.ts +13 -0
  163. package/dist/types/services/task/TaskUtils.d.ts +48 -2
  164. package/dist/types/services/task/WebexCallingUtils.d.ts +11 -0
  165. package/dist/types/services/task/constants.d.ts +10 -0
  166. package/dist/types/services/task/contact.d.ts +4 -0
  167. package/dist/types/services/task/dialer.d.ts +30 -0
  168. package/dist/types/services/task/digital/Digital.d.ts +22 -0
  169. package/dist/types/services/task/state-machine/TaskStateMachine.d.ts +1442 -0
  170. package/dist/types/services/task/state-machine/actions.d.ts +10 -0
  171. package/dist/types/services/task/state-machine/constants.d.ts +107 -0
  172. package/dist/types/services/task/state-machine/guards.d.ts +103 -0
  173. package/dist/types/services/task/state-machine/index.d.ts +13 -0
  174. package/dist/types/services/task/state-machine/types.d.ts +277 -0
  175. package/dist/types/services/task/state-machine/uiControlsComputer.d.ts +9 -0
  176. package/dist/types/services/task/taskDataNormalizer.d.ts +10 -0
  177. package/dist/types/services/task/types.d.ts +680 -66
  178. package/dist/types/services/task/voice/Voice.d.ts +227 -0
  179. package/dist/types/services/task/voice/WebRTC.d.ts +53 -0
  180. package/dist/types/services/task/voice/wxAppVoiceMethods.d.ts +55 -0
  181. package/dist/types/services/wxAppDiagnosticLogging.d.ts +51 -0
  182. package/dist/types/services/wxAppTelephonyUtils.d.ts +5 -0
  183. package/dist/types/types.d.ts +205 -9
  184. package/dist/types/utils/PageCache.d.ts +20 -3
  185. package/dist/types/webex.d.ts +1 -0
  186. package/dist/types.js +162 -4
  187. package/dist/types.js.map +1 -1
  188. package/dist/utils/PageCache.js +19 -5
  189. package/dist/utils/PageCache.js.map +1 -1
  190. package/dist/webex.js +22 -2
  191. package/dist/webex.js.map +1 -1
  192. package/package.json +16 -12
  193. package/src/cc.ts +1289 -112
  194. package/src/config.ts +13 -0
  195. package/src/constants.ts +29 -1
  196. package/src/index.ts +36 -5
  197. package/src/metrics/MetricsManager.ts +16 -0
  198. package/src/metrics/ai-docs/AGENTS.md +350 -0
  199. package/src/metrics/ai-docs/ARCHITECTURE.md +338 -0
  200. package/src/metrics/ai-docs/metrics-spec.md +921 -0
  201. package/src/metrics/behavioral-events.ts +212 -0
  202. package/src/metrics/constants.ts +52 -4
  203. package/src/services/AddressBook.ts +17 -6
  204. package/src/services/AnswerCallOnWebexService.ts +239 -0
  205. package/src/services/ApiAiAssistant.ts +356 -9
  206. package/src/services/EntryPoint.ts +59 -60
  207. package/src/services/Queue.ts +29 -12
  208. package/src/services/UserPreference.ts +509 -0
  209. package/src/services/WebexCrossClientService.ts +293 -0
  210. package/src/services/WxAppTelephonyMercurySync.ts +142 -0
  211. package/src/services/agent/ai-docs/AGENTS.md +240 -0
  212. package/src/services/agent/ai-docs/ARCHITECTURE.md +304 -0
  213. package/src/services/agent/ai-docs/agent-spec.md +505 -0
  214. package/src/services/ai-docs/AGENTS.md +386 -0
  215. package/src/services/ai-docs/services-spec.md +505 -0
  216. package/src/services/config/Util.ts +12 -3
  217. package/src/services/config/ai-docs/AGENTS.md +255 -0
  218. package/src/services/config/ai-docs/ARCHITECTURE.md +426 -0
  219. package/src/services/config/ai-docs/config-spec.md +686 -0
  220. package/src/services/config/constants.ts +46 -6
  221. package/src/services/config/index.ts +65 -0
  222. package/src/services/config/types.ts +197 -13
  223. package/src/services/core/Err.ts +3 -0
  224. package/src/services/core/Utils.ts +127 -37
  225. package/src/services/core/WebexRequest.ts +3 -1
  226. package/src/services/core/ai-docs/AGENTS.md +381 -0
  227. package/src/services/core/ai-docs/ARCHITECTURE.md +698 -0
  228. package/src/services/core/ai-docs/core-spec.md +787 -0
  229. package/src/services/core/aqm-reqs.ts +30 -15
  230. package/src/services/core/types.ts +2 -0
  231. package/src/services/core/websocket/WebSocketManager.ts +2 -0
  232. package/src/services/core/websocket/types.ts +1 -1
  233. package/src/services/index.ts +1 -1
  234. package/src/services/task/Task.ts +908 -0
  235. package/src/services/task/TaskFactory.ts +60 -0
  236. package/src/services/task/TaskManager.ts +1419 -608
  237. package/src/services/task/TaskUtils.ts +303 -25
  238. package/src/services/task/WebexCallingUtils.ts +136 -0
  239. package/src/services/task/ai-docs/AGENTS.md +457 -0
  240. package/src/services/task/ai-docs/ARCHITECTURE.md +595 -0
  241. package/src/services/task/ai-docs/task-spec.md +1474 -0
  242. package/src/services/task/constants.ts +10 -0
  243. package/src/services/task/contact.ts +30 -0
  244. package/src/services/task/dialer.ts +80 -0
  245. package/src/services/task/digital/Digital.ts +97 -0
  246. package/src/services/task/state-machine/TaskStateMachine.ts +1320 -0
  247. package/src/services/task/state-machine/actions.ts +741 -0
  248. package/src/services/task/state-machine/ai-docs/AGENTS.md +460 -0
  249. package/src/services/task/state-machine/ai-docs/ARCHITECTURE.md +1156 -0
  250. package/src/services/task/state-machine/ai-docs/task-state-machine-spec.md +2247 -0
  251. package/src/services/task/state-machine/constants.ts +172 -0
  252. package/src/services/task/state-machine/guards.ts +442 -0
  253. package/src/services/task/state-machine/index.ts +28 -0
  254. package/src/services/task/state-machine/types.ts +258 -0
  255. package/src/services/task/state-machine/uiControlsComputer.ts +1135 -0
  256. package/src/services/task/taskDataNormalizer.ts +137 -0
  257. package/src/services/task/types.ts +819 -70
  258. package/src/services/task/voice/Voice.ts +1851 -0
  259. package/src/services/task/voice/WebRTC.ts +191 -0
  260. package/src/services/task/voice/wxAppVoiceMethods.ts +516 -0
  261. package/src/services/wxAppDiagnosticLogging.ts +174 -0
  262. package/src/services/wxAppTelephonyUtils.ts +14 -0
  263. package/src/types.ts +262 -11
  264. package/src/utils/AGENTS.md +289 -0
  265. package/src/utils/PageCache.ts +38 -5
  266. package/src/utils/ai-docs/utils-spec.md +391 -0
  267. package/src/webex.js +10 -0
  268. package/test/unit/spec/cc.ts +2210 -119
  269. package/test/unit/spec/logger-proxy.ts +70 -0
  270. package/test/unit/spec/metrics/MetricsManager.ts +25 -0
  271. package/test/unit/spec/metrics/behavioral-events.ts +60 -0
  272. package/test/unit/spec/services/AddressBook.ts +37 -6
  273. package/test/unit/spec/services/AnswerCallOnWebexService.ts +264 -0
  274. package/test/unit/spec/services/ApiAiAssistant.ts +311 -21
  275. package/test/unit/spec/services/EntryPoint.ts +87 -40
  276. package/test/unit/spec/services/Queue.ts +123 -12
  277. package/test/unit/spec/services/UserPreference.ts +401 -0
  278. package/test/unit/spec/services/WebCallingService.ts +7 -1
  279. package/test/unit/spec/services/WebexCrossClientService.ts +467 -0
  280. package/test/unit/spec/services/WxAppTelephonyMercurySync.ts +136 -0
  281. package/test/unit/spec/services/config/Util.ts +129 -0
  282. package/test/unit/spec/services/config/index.ts +97 -29
  283. package/test/unit/spec/services/core/Utils.ts +425 -8
  284. package/test/unit/spec/services/core/WebexRequest.ts +3 -1
  285. package/test/unit/spec/services/core/aqm-reqs.ts +113 -1
  286. package/test/unit/spec/services/core/websocket/WebSocketManager.ts +66 -40
  287. package/test/unit/spec/services/task/AutoWrapup.ts +63 -0
  288. package/test/unit/spec/services/task/Task.ts +745 -0
  289. package/test/unit/spec/services/task/TaskFactory.ts +99 -0
  290. package/test/unit/spec/services/task/TaskManager.ts +2518 -1494
  291. package/test/unit/spec/services/task/TaskUtils.ts +235 -0
  292. package/test/unit/spec/services/task/WebexCallingUtils.ts +153 -0
  293. package/test/unit/spec/services/task/contact.ts +33 -0
  294. package/test/unit/spec/services/task/dialer.ts +190 -0
  295. package/test/unit/spec/services/task/digital/Digital.ts +105 -0
  296. package/test/unit/spec/services/task/state-machine/TaskStateMachine.ts +4060 -0
  297. package/test/unit/spec/services/task/state-machine/guards.ts +839 -0
  298. package/test/unit/spec/services/task/state-machine/types.ts +18 -0
  299. package/test/unit/spec/services/task/state-machine/uiControlsComputer.ts +3101 -0
  300. package/test/unit/spec/services/task/taskTestUtils.ts +87 -0
  301. package/test/unit/spec/services/task/voice/Voice.ts +2061 -0
  302. package/test/unit/spec/services/task/voice/WebRTC.ts +235 -0
  303. package/test/unit/spec/services/task/voice/wxAppVoiceMethods.ts +603 -0
  304. package/test/unit/spec/services/wxAppDiagnosticLogging.ts +143 -0
  305. package/test/unit/spec/wellnessSampleUtils.ts +288 -0
  306. package/umd/contact-center.min.js +2 -2
  307. package/umd/contact-center.min.js.map +1 -1
  308. package/dist/services/task/index.js +0 -1525
  309. package/dist/services/task/index.js.map +0 -1
  310. package/dist/types/services/task/index.d.ts +0 -650
  311. package/src/services/task/index.ts +0 -1801
  312. package/test/unit/spec/services/task/index.ts +0 -2184
package/package.json CHANGED
@@ -33,7 +33,8 @@
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  },
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  "scripts": {
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  "build:src": "webex-legacy-tools build -dest \"./dist\" -src \"./src\" -js -ts -maps && yarn build",
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- "build": " yarn workspace @webex/calling run build:src && yarn run -T tsc --declaration true --declarationDir ./dist/types",
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+ "build": " yarn workspace @webex/calling run build:src && yarn exec tsc --declaration true --declarationDir ./dist/types",
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+ "compile": "yarn workspaces foreach -tR --from @webex/contact-center run build:src",
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  "fix:lint": "eslint 'src/**/*.ts' --fix",
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  "build:docs": "typedoc --out ../../../docs/wxcc",
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  "fix:prettier": "prettier \"src/**/*.ts\" --write",
@@ -45,15 +46,17 @@
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  },
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  "dependencies": {
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  "@types/platform": "1.3.4",
48
- "@webex/calling": "3.12.0-next.10",
49
- "@webex/internal-plugin-mercury": "3.12.0-next.3",
50
- "@webex/internal-plugin-metrics": "3.12.0-next.2",
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- "@webex/internal-plugin-support": "3.12.0-next.3",
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- "@webex/plugin-authorization": "3.12.0-next.2",
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- "@webex/plugin-logger": "3.12.0-next.2",
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- "@webex/webex-core": "3.12.0-next.2",
49
+ "@webex/calling": "3.12.0-next.102",
50
+ "@webex/internal-plugin-mercury": "3.12.0-next.53",
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+ "@webex/internal-plugin-metrics": "3.12.0-next.49",
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+ "@webex/internal-plugin-support": "3.12.0-next.57",
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+ "@webex/plugin-authorization": "3.12.0-next.49",
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+ "@webex/plugin-logger": "3.12.0-next.49",
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+ "@webex/webex-core": "3.12.0-next.49",
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  "jest-html-reporters": "3.0.11",
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- "lodash": "^4.17.21"
57
+ "lodash": "^4.17.21",
58
+ "uuid": "^3.3.2",
59
+ "xstate": "5.24.0"
57
60
  },
58
61
  "devDependencies": {
59
62
  "@babel/core": "^7.22.11",
@@ -65,7 +68,8 @@
65
68
  "@webex/eslint-config-legacy": "0.0.0",
66
69
  "@webex/jest-config-legacy": "0.0.0",
67
70
  "@webex/legacy-tools": "0.0.0",
68
- "@webex/test-helper-mock-webex": "3.11.0-next.1",
71
+ "@webex/test-helper-mock-webex": "3.12.0-next.7",
72
+ "@xstate/inspect": "^0.8.0",
69
73
  "eslint": "^8.24.0",
70
74
  "eslint-config-airbnb-base": "15.0.0",
71
75
  "eslint-config-prettier": "8.3.0",
@@ -78,7 +82,7 @@
78
82
  "jest-junit": "13.0.0",
79
83
  "prettier": "2.5.1",
80
84
  "typedoc": "^0.25.0",
81
- "typescript": "4.9.5"
85
+ "typescript": "5.4.5"
82
86
  },
83
- "version": "3.12.0-next.13"
87
+ "version": "3.12.0-next.130"
84
88
  }