@webex/contact-center 3.12.0-next.13 → 3.12.0-next.130

package/dist/services/ApiAiAssistant.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_MetricsManager","_constants","_constants2","_types","_Utils","_constants3","e","__esModule","default","ApiAIAssistant","constructor","webex","metricsManager","MetricsManager","getInstance","setAIFeatureFlags","aiFeature","getBaseUrl","wccApiGatewayUrl","internal","services","get","WCC_API_GATEWAY","error","detailedError","getErrorDetails","Error","METHODS","GET_BASE_URL","CC_FILE","hostname","URL","toLowerCase","resolvedEnv","AI_ASSISTANT_ENV_MAP","AI_ASSISTANT_BASE_URL_TEMPLATE","replace","sendEvent","agentId","interactionId","eventType","eventName","action","LoggerProxy","info","module","method","SEND_EVENT","data","timeEvent","METRIC_EVENT_NAMES","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","baseUrl","orgId","credentials","getOrgId","response","request","uri","AI_ASSISTANT_API_URLS","EVENT","HTTP_METHODS","POST","addAuthHeader","body","eventDetails","actionTimeStamp","String","Date","now","trackEvent","message","fetchHistoricTranscripts","FETCH_HISTORIC_TRANSCRIPTS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","realtimeTranscripts","enable","TRANSCRIPTS_LIST","exports","_default"],"sources":["ApiAiAssistant.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  TranscriptAction,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  public aiFeature: AIFeatureFlags;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param action - action within eventDetails (e.g. 'START' or 'STOP')\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    action: TranscriptAction\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, action},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              interactionId,\n              action,\n              actionTimeStamp: String(Date.now()),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName, action},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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{v4 as uuidv4} from 'uuid';\nimport LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n  RealTimeAssistanceParams,\n  RealTimeAssistanceUserActionParams,\n  RespondToWellnessBreakParams,\n  WellnessBreakUserAction,\n  WELLNESS_BREAK_USER_ACTIONS,\n  GenericError,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\ntype WellnessBreakContextProvider = () => {\n  isWellnessBreakEnabled: boolean;\n  agentId?: string;\n  agentSessionId?: string;\n};\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  private aiFeature: AIFeatureFlags;\n  private readonly wellnessContextProvider?: WellnessBreakContextProvider;\n\n  private createWellnessError(reason: string): GenericError {\n    const error = new Error(reason) as GenericError;\n    error.details = {\n      type: 'SDK_VALIDATION_ERROR',\n      orgId: this.webex.credentials.getOrgId(),\n      trackingId: '',\n      data: {reason},\n    };\n\n    return error;\n  }\n\n  constructor(webex: WebexSDK, wellnessContextProvider?: WellnessBreakContextProvider) {\n    this.webex = webex;\n    this.wellnessContextProvider = wellnessContextProvider;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private async sendWellnessBreakAction(\n    action: WellnessBreakUserAction,\n    method: string\n  ): Promise<void> {\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n    ]);\n\n    try {\n      const context = this.wellnessContextProvider?.();\n      const agentId = context?.agentId?.trim();\n      const agentSessionId = context?.agentSessionId?.trim();\n      const orgId = this.webex.credentials.getOrgId()?.trim();\n\n      if (context?.isWellnessBreakEnabled !== true) {\n        throw this.createWellnessError('WELLNESS_BREAK_NOT_ENABLED');\n      }\n      if (!orgId) {\n        throw this.createWellnessError('WELLNESS_BREAK_ORG_ID_REQUIRED');\n      }\n      if (!agentId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_ID_REQUIRED');\n      }\n      if (!agentSessionId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_SESSION_REQUIRED');\n      }\n\n      const baseUrl = this.getBaseUrl();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType: AIAssistantEventType.CUSTOM_EVENT,\n          eventName: AIAssistantEventName.WELLNESS_BREAK_ACTION,\n          eventDetails: {\n            data: {\n              action,\n              agentSessionId,\n              actionTimeStamp: Date.now(),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      if (response.statusCode !== 202) {\n        throw this.createWellnessError(\n          `WELLNESS_BREAK_ACTION_UNEXPECTED_STATUS_${response.statusCode}`\n        );\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n        {action},\n        ['operational']\n      );\n      LoggerProxy.log('Wellness action accepted by AI Assistant', {\n        module: CC_FILE,\n        method,\n        data: {action},\n      });\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n        {\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, method, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests an Agent Wellness Break.\n   * The promise resolves when the HTTP request is accepted with status 202; the later\n   * approval or denial is delivered independently through a wellness notification.\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.requestWellnessBreak();\n   * @public\n   */\n  public async requestWellnessBreak(): Promise<void> {\n    return this.sendWellnessBreakAction(\n      WELLNESS_BREAK_USER_ACTIONS.REQUESTED,\n      METHODS.REQUEST_WELLNESS_BREAK\n    );\n  }\n\n  /**\n   * Responds to a backend-provided Agent Wellness Break offer.\n   * The promise resolves when the HTTP request is accepted with status 202 and does not\n   * wait for a WebSocket completion event.\n   * @param params - ACCEPTED, REJECTED, or NO_RESPONSE\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.respondToWellnessBreak({\n   *   action: WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n   * });\n   * @public\n   */\n  public async respondToWellnessBreak(params: RespondToWellnessBreakParams): Promise<void> {\n    const {action} = params;\n    if (\n      ![\n        WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n        WELLNESS_BREAK_USER_ACTIONS.REJECTED,\n        WELLNESS_BREAK_USER_ACTIONS.NO_RESPONSE,\n      ].includes(action)\n    ) {\n      const {error} = getErrorDetails(\n        this.createWellnessError('WELLNESS_BREAK_ACTION_INVALID'),\n        METHODS.RESPOND_TO_WELLNESS_BREAK,\n        CC_FILE\n      );\n      throw error;\n    }\n\n    return this.sendWellnessBreakAction(action, METHODS.RESPOND_TO_WELLNESS_BREAK);\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              ...eventMetaData,\n              interactionId,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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package/dist/services/EntryPoint.js

@@ -7,13 +7,27 @@ exports.default = exports.EntryPoint = void 0;
 var _types = require("../types");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _WebexRequest = _interopRequireDefault(require("./core/WebexRequest"));
-var _PageCache = _interopRequireWildcard(require("../utils/PageCache"));
+var _PageCache = require("../utils/PageCache");
 var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
 var _constants = require("./constants");
 var _constants2 = require("./config/constants");
 var _constants3 = require("../metrics/constants");
-function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r = new WeakMap(), n = new WeakMap(); return (_interopRequireWildcard = function (e, t) { if (!t && e && e.__esModule) return e; var o, i, f = { __proto__: null, default: e }; if (null === e || "object" != typeof e && "function" != typeof e) return f; if (o = t ? n : r) { if (o.has(e)) return o.get(e); o.set(e, f); } for (const t in e) "default" !== t && {}.hasOwnProperty.call(e, t) && ((i = (o = Object.defineProperty) && Object.getOwnPropertyDescriptor(e, t)) && (i.get || i.set) ? o(f, t, i) : f[t] = e[t]); return f; })(e, t); }
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const DEFAULT_ENTRY_POINT_ATTRIBUTES = 'id,dialledNumber,entryPointId,entryPointName';
+const DEFAULT_ENTRY_POINT_SORT_FIELD = 'entryPointName';
+const mergeEntryPointAttributes = attributes => {
+  const mergedAttributes = new Set(DEFAULT_ENTRY_POINT_ATTRIBUTES.split(','));
+  attributes?.split(',').map(attribute => attribute.trim()).filter(Boolean).forEach(attribute => mergedAttributes.add(attribute));
+  return Array.from(mergedAttributes).join(',');
+};
+const mapDialNumberEntryPoint = item => ({
+  id: item.entryPointId,
+  name: item.entryPointName,
+  ...(item.dialledNumber ? {
+    number: item.dialledNumber
+  } : {})
+});
+
 /**
  * EntryPoint class for managing Webex Contact Center entry points.
  * Provides functionality to fetch, search, and paginate through entry points.
@@ -41,15 +55,13 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  * });
  *
  * // Search for specific entry points
- * const searchResults = await entryPointAPI.searchEntryPoints({
+ * const searchResults = await entryPointAPI.getEntryPoints({
  *   search: 'support',
  *   filter: 'type=="voice"'
  * });
  * ```
  */
 class EntryPoint {
-  // Page cache using the common utility
-
   /**
    * Creates an instance of EntryPoint
    * @param {WebexSDK} webex - The Webex SDK instance
@@ -60,21 +72,23 @@ class EntryPoint {
     this.webexRequest = _WebexRequest.default.getInstance({
       webex
     });
-    this.pageCache = new _PageCache.default('EntryPoint');
     this.metricsManager = _MetricsManager.default.getInstance({
       webex
     });
   }
 
   /**
-   * Fetches entry points for the organization with pagination support
-   * @param {EntryPointSearchParams} [params] - Search and pagination parameters
+   * Fetches entry-point dial-number mappings for the organization with pagination support. By
+   * default, returns the agent's desktop-profile-filtered mappings in backend entry-point-name order.
+   * Search, filter, attribute, and sort parameters can customize the request while desktop-profile
+   * scoping and required mapping fields remain SDK-owned.
+   * @param {EntryPointSearchParams} [params] - Search, pagination, and compatible override parameters.
    * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points
    * @throws {Error} If the API call fails
    * @public
    * @example
    * ```typescript
-   * // Get first page of entry points
+   * // Get the first page using the default entry-point policy
    * const response = await entryPointAPI.getEntryPoints();
    *
    * // Get specific page with custom page size
@@ -92,57 +106,32 @@ class EntryPoint {
       search,
       filter,
       attributes,
-      sortBy,
+      sortBy = 'name',
       sortOrder = 'asc'
     } = params;
     const orgId = this.webex.credentials.getOrgId();
-    const isSearchRequest = !!(search || filter || attributes || sortBy);
+    const hasCustomSort = sortBy !== 'name' || sortOrder !== 'asc';
+    const isSearchRequest = !!(search || filter || attributes || hasCustomSort);
+    const effectiveSortBy = sortBy === 'name' ? DEFAULT_ENTRY_POINT_SORT_FIELD : sortBy;
     _loggerProxy.default.info(`Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`, {
       module: 'EntryPoint',
       method: 'getEntryPoints'
     });
-
-    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)
-    if (this.pageCache.canUseCache({
-      search,
-      filter,
-      attributes,
-      sortBy
-    })) {
-      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
-      const cachedPage = this.pageCache.getCachedPage(cacheKey);
-      if (cachedPage) {
-        const duration = Date.now() - startTime;
-        _loggerProxy.default.log(`Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`, {
-          module: 'EntryPoint',
-          method: 'getEntryPoints'
-        });
-        return {
-          data: cachedPage.data,
-          meta: {
-            page,
-            pageSize,
-            totalPages: cachedPage.totalMeta?.totalPages,
-            totalRecords: cachedPage.totalMeta?.totalRecords
-          }
-        };
-      }
-    }
-
-    // Start timing only for actual API calls (not cache hits)
     this.metricsManager.timeEvent(_constants3.METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);
     try {
-      // Build query parameters
       const queryParams = new URLSearchParams({
         page: page.toString(),
         pageSize: pageSize.toString(),
-        sortOrder
+        attributes: mergeEntryPointAttributes(attributes)
       });
       if (search) queryParams.append('search', search);
       if (filter) queryParams.append('filter', filter);
-      if (attributes) queryParams.append('attributes', attributes);
-      if (sortBy) queryParams.append('sortBy', sortBy);
-      const resource = _constants2.endPointMap.entryPointList(orgId, queryParams.toString());
+      if (effectiveSortBy) {
+        queryParams.append('sort', `${effectiveSortBy},${sortOrder.toUpperCase()}`);
+      }
+      queryParams.append('desktopProfileFilter', 'true');
+      queryParams.append('includeEntryPointName', 'true');
+      const resource = _constants2.endPointMap.entryPointDialNumberList(orgId, queryParams.toString());
       _loggerProxy.default.log(`Making API request to fetch entry points - resource: ${resource}, service: ${_constants.WCC_API_GATEWAY}`, {
         module: 'EntryPoint',
         method: 'getEntryPoints'
@@ -150,11 +139,19 @@ class EntryPoint {
       const response = await this.webexRequest.request({
         service: _constants.WCC_API_GATEWAY,
         resource,
-        method: _types.HTTP_METHODS.GET
+        method: _types.HTTP_METHODS.GET,
+        headers: {
+          'X-ORGANIZATION-ID': orgId,
+          'x-ignore-internal-data': 'false'
+        }
       });
+      const responseBody = {
+        ...response.body,
+        data: (response.body?.data ?? []).map(mapDialNumberEntryPoint)
+      };
       const duration = Date.now() - startTime;
-      const recordCount = response.body?.data?.length || 0;
-      const totalRecords = response.body?.meta?.totalRecords;
+      const recordCount = responseBody.data.length;
+      const totalRecords = responseBody.meta?.totalRecords;
       _loggerProxy.default.log(`Successfully retrieved ${recordCount} entry points`, {
         module: 'EntryPoint',
         method: 'getEntryPoints',
@@ -180,26 +177,7 @@ class EntryPoint {
           isFirstPage: page === 0
         }, ['behavioral']);
       }
-
-      // Cache the page data for simple pagination (no search/filter/attributes/sort)
-      if (this.pageCache.canUseCache({
-        search,
-        filter,
-        attributes,
-        sortBy
-      }) && response.body?.data) {
-        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
-        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
-        _loggerProxy.default.log('Cached entry points data for future requests', {
-          module: 'EntryPoint',
-          method: 'getEntryPoints',
-          data: {
-            cacheKey,
-            recordCount
-          }
-        });
-      }
-      return response.body;
+      return responseBody;
     } catch (error) {
       const errorData = {
         orgId,

package/dist/services/EntryPoint.js.map

@@ -1 +1 @@
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{HTTP_METHODS, WebexSDK} from '../types';\nimport type {EntryPointRecord, EntryPointListResponse, EntryPointSearchParams} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * EntryPoint class for managing Webex Contact Center entry points.\n * Provides functionality to fetch, search, and paginate through entry points.\n *\n * @class EntryPoint\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get EntryPoint API instance from ContactCenter\n * const entryPointAPI = cc.entryPoint;\n *\n * // Get all entry points with pagination\n * const response = await entryPointAPI.getEntryPoints({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entry points\n * const searchResults = await entryPointAPI.searchEntryPoints({\n *   search: 'support',\n *   filter: 'type==\"voice\"'\n * });\n * ```\n */\nexport class EntryPoint {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<EntryPointRecord>;\n\n  /**\n   * Creates an instance of EntryPoint\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<EntryPointRecord>('EntryPoint');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches entry points for the organization with pagination support\n   * @param {EntryPointSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get first page of entry points\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(\n          `Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`,\n          {\n            module: 'EntryPoint',\n            method: 'getEntryPoints',\n          }\n        );\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        sortOrder,\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n\n      const resource = endPointMap.entryPointList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (this.pageCache.canUseCache({search, filter, attributes, sortBy}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached entry points data for future requests', {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n          data: {cacheKey, recordCount},\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error(`Failed to fetch entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED, errorData, [\n        'behavioral',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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By\n   * default, returns the agent's desktop-profile-filtered mappings in backend entry-point-name order.\n   * Search, filter, attribute, and sort parameters can customize the request while desktop-profile\n   * scoping and required mapping fields remain SDK-owned.\n   * @param {EntryPointSearchParams} [params] - Search, pagination, and compatible override parameters.\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get the first page using the default entry-point policy\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy = 'name',\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const hasCustomSort = sortBy !== 'name' || sortOrder !== 'asc';\n    const isSearchRequest = !!(search || filter || attributes || hasCustomSort);\n    const effectiveSortBy = sortBy === 'name' ? DEFAULT_ENTRY_POINT_SORT_FIELD : sortBy;\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        attributes: mergeEntryPointAttributes(attributes),\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (effectiveSortBy) {\n        queryParams.append('sort', `${effectiveSortBy},${sortOrder.toUpperCase()}`);\n      }\n      queryParams.append('desktopProfileFilter', 'true');\n      queryParams.append('includeEntryPointName', 'true');\n\n      const resource = endPointMap.entryPointDialNumberList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n        headers: {\n          'X-ORGANIZATION-ID': orgId,\n          'x-ignore-internal-data': 'false',\n        },\n      });\n\n      const responseBody: EntryPointListResponse = {\n        ...response.body,\n        data: (response.body?.data ?? []).map(mapDialNumberEntryPoint),\n      };\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = responseBody.data.length;\n      const totalRecords = responseBody.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral']\n        );\n      }\n\n      return responseBody;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error(`Failed to fetch entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED, errorData, [\n        'behavioral',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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package/dist/services/Queue.js

@@ -71,14 +71,16 @@ class Queue {
   }
 
   /**
-   * Fetches contact service queues for the organization
-   * @param {ContactServiceQueueSearchParams} [params] - Search and pagination parameters
+   * Fetches contact service queues for the organization. By default, returns active inbound
+   * telephony queues in backend name-ascending order using the agent's desktop profile views.
+   * Existing filter, sort, and desktop-profile parameters override those defaults.
+   * @param {ContactServiceQueueSearchParams} [params] - Search, pagination, and override parameters
    * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues
    * @throws {Error} If the API call fails
    * @public
    * @example
    * ```typescript
-   * // Get all queues with default pagination
+   * // Get queues using the default list policy and pagination
    * const response = await queueAPI.getQueues();
    *
    * // Get queues with specific pagination
@@ -100,16 +102,28 @@ class Queue {
       page = _PageCache.PAGINATION_DEFAULTS.PAGE,
       pageSize = _PageCache.PAGINATION_DEFAULTS.PAGE_SIZE,
       search,
-      filter,
+      filter = 'queueType==INBOUND;channelType==TELEPHONY;active==true',
       attributes,
-      sortBy,
-      sortOrder,
-      desktopProfileFilter,
+      sortBy = 'name',
+      sortOrder = 'asc',
+      desktopProfileFilter = true,
       provisioningView,
       singleObjectResponse
     } = params;
+    const agentView = desktopProfileFilter;
+    const firstLevelView = desktopProfileFilter;
     const orgId = this.webex.credentials.getOrgId();
-    const isSearchRequest = !!(search || filter || attributes || sortBy);
+    const effectiveSortBy = sortBy ?? (sortOrder ? 'name' : undefined);
+    const isSearchRequest = !!(search || filter || attributes || effectiveSortBy);
+    const canUseCache = this.pageCache.canUseCache({
+      search,
+      filter,
+      attributes,
+      sortBy: effectiveSortBy,
+      desktopProfileFilter,
+      provisioningView,
+      singleObjectResponse
+    });
     _loggerProxy.default.info('Fetching contact service queues', {
       module: 'Queue',
       method: _constants4.METHODS.GET_QUEUES,
@@ -122,12 +136,7 @@ class Queue {
     });
 
     // Check if we can use cache for simple pagination (no search/filter/attributes/sort)
-    if (this.pageCache.canUseCache({
-      search,
-      filter,
-      attributes,
-      sortBy
-    })) {
+    if (canUseCache) {
       const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
       const cachedPage = this.pageCache.getCachedPage(cacheKey);
       if (cachedPage) {
@@ -167,11 +176,12 @@ class Queue {
       if (filter) queryParams.append('filter', filter);
       if (attributes) queryParams.append('attributes', attributes);
       if (search) queryParams.append('search', search);
-      if (sortBy) queryParams.append('sortBy', sortBy);
-      if (sortOrder) queryParams.append('sortOrder', sortOrder);
+      if (effectiveSortBy) queryParams.append('sort', `${effectiveSortBy},${(sortOrder ?? 'asc').toUpperCase()}`);
       if (desktopProfileFilter !== undefined) queryParams.append('desktopProfileFilter', desktopProfileFilter.toString());
       if (provisioningView !== undefined) queryParams.append('provisioningView', provisioningView.toString());
       if (singleObjectResponse !== undefined) queryParams.append('singleObjectResponse', singleObjectResponse.toString());
+      if (agentView !== undefined) queryParams.append('agentView', agentView.toString());
+      if (firstLevelView !== undefined) queryParams.append('firstLevelView', firstLevelView.toString());
       const resource = _constants2.endPointMap.queueList(orgId, queryParams.toString());
       _loggerProxy.default.log('Making API request to fetch contact service queues', {
         module: 'Queue',
@@ -216,12 +226,7 @@ class Queue {
       }
 
       // Cache the page data for simple pagination (no search/filter/attributes/sort)
-      if (this.pageCache.canUseCache({
-        search,
-        filter,
-        attributes,
-        sortBy
-      }) && response.body?.data) {
+      if (canUseCache && response.body?.data) {
         const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
         this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
         _loggerProxy.default.log('Cached contact service queues for future requests', {

package/dist/services/Queue.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_constants4","e","t","WeakMap","r","n","__esModule","o","i","f","__proto__","default","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","Queue","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getQueues","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","desktopProfileFilter","provisioningView","singleObjectResponse","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","METHODS","GET_QUEUES","data","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","orgid","timeEvent","METRIC_EVENT_NAMES","QUEUE_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","undefined","resource","endPointMap","queueList","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","QUEUE_FETCH_FAILED","exports","_default"],"sources":["Queue.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  ContactServiceQueue,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {METHODS} from '../constants';\n\n/**\n * Queue API class for managing Webex Contact Center contact service queues.\n * Provides functionality to fetch contact service queues using the queue API.\n *\n * @class Queue\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get Queue API instance from ContactCenter\n * const queueAPI = cc.queue;\n *\n * // Get all queues\n * const queues = await queueAPI.getQueues();\n *\n * // Get queues with pagination\n * const queues = await queueAPI.getQueues({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific queues\n * const searchResults = await queueAPI.getQueues({\n *   search: 'support',\n *   filter: 'name==\"Support Queue\"'\n * });\n * ```\n */\nexport class Queue {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<ContactServiceQueue>;\n\n  /**\n   * Creates an instance of Queue\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<ContactServiceQueue>('Queue');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches contact service queues for the organization\n   * @param {ContactServiceQueueSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get all queues with default pagination\n   * const response = await queueAPI.getQueues();\n   *\n   * // Get queues with specific pagination\n   * const response = await queueAPI.getQueues({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   *\n   * // Search for queues\n   * const response = await queueAPI.getQueues({\n   *   search: 'support',\n   *   filter: 'queueType==\"INBOUND\"'\n   * });\n   * ```\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder,\n      desktopProfileFilter,\n      provisioningView,\n      singleObjectResponse,\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info('Fetching contact service queues', {\n      module: 'Queue',\n      method: METHODS.GET_QUEUES,\n      data: {\n        orgId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(`Returning page ${page} from cache`, {\n          module: 'Queue',\n          method: 'getQueues',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n            orgid: orgId,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n      if (sortOrder) queryParams.append('sortOrder', sortOrder);\n      if (desktopProfileFilter !== undefined)\n        queryParams.append('desktopProfileFilter', desktopProfileFilter.toString());\n      if (provisioningView !== undefined)\n        queryParams.append('provisioningView', provisioningView.toString());\n      if (singleObjectResponse !== undefined)\n        queryParams.append('singleObjectResponse', singleObjectResponse.toString());\n\n      const resource = endPointMap.queueList(orgId, queryParams.toString());\n\n      LoggerProxy.log('Making API request to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} contact service queues`, {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (this.pageCache.canUseCache({search, filter, attributes, sortBy}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached contact service queues for future requests', {\n          module: 'Queue',\n          method: METHODS.GET_QUEUES,\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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+{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_constants4","e","t","WeakMap","r","n","__esModule","o","i","f","__proto__","default","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","Queue","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getQueues","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","desktopProfileFilter","provisioningView","singleObjectResponse","agentView","firstLevelView","orgId","credentials","getOrgId","effectiveSortBy","undefined","isSearchRequest","canUseCache","LoggerProxy","info","module","method","METHODS","GET_QUEUES","data","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","orgid","timeEvent","METRIC_EVENT_NAMES","QUEUE_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","toUpperCase","resource","endPointMap","queueList","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","QUEUE_FETCH_FAILED","exports","_default"],"sources":["Queue.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  ContactServiceQueue,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {METHODS} from '../constants';\n\n/**\n * Queue API class for managing Webex Contact Center contact service queues.\n * Provides functionality to fetch contact service queues using the queue API.\n *\n * @class Queue\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get Queue API instance from ContactCenter\n * const queueAPI = cc.queue;\n *\n * // Get all queues\n * const queues = await queueAPI.getQueues();\n *\n * // Get queues with pagination\n * const queues = await queueAPI.getQueues({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific queues\n * const searchResults = await queueAPI.getQueues({\n *   search: 'support',\n *   filter: 'name==\"Support Queue\"'\n * });\n * ```\n */\nexport class Queue {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<ContactServiceQueue>;\n\n  /**\n   * Creates an instance of Queue\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<ContactServiceQueue>('Queue');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches contact service queues for the organization. By default, returns active inbound\n   * telephony queues in backend name-ascending order using the agent's desktop profile views.\n   * Existing filter, sort, and desktop-profile parameters override those defaults.\n   * @param {ContactServiceQueueSearchParams} [params] - Search, pagination, and override parameters\n   * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get queues using the default list policy and pagination\n   * const response = await queueAPI.getQueues();\n   *\n   * // Get queues with specific pagination\n   * const response = await queueAPI.getQueues({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   *\n   * // Search for queues\n   * const response = await queueAPI.getQueues({\n   *   search: 'support',\n   *   filter: 'queueType==\"INBOUND\"'\n   * });\n   * ```\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter = 'queueType==INBOUND;channelType==TELEPHONY;active==true',\n      attributes,\n      sortBy = 'name',\n      sortOrder = 'asc',\n      desktopProfileFilter = true,\n      provisioningView,\n      singleObjectResponse,\n    } = params;\n    const agentView = desktopProfileFilter;\n    const firstLevelView = desktopProfileFilter;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const effectiveSortBy = sortBy ?? 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'name' : undefined);\n    const isSearchRequest = !!(search || filter || attributes || effectiveSortBy);\n    const canUseCache = this.pageCache.canUseCache({\n      search,\n      filter,\n      attributes,\n      sortBy: effectiveSortBy,\n      desktopProfileFilter,\n      provisioningView,\n      singleObjectResponse,\n    });\n\n    LoggerProxy.info('Fetching contact service queues', {\n      module: 'Queue',\n      method: METHODS.GET_QUEUES,\n      data: {\n        orgId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (canUseCache) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(`Returning page ${page} from cache`, {\n          module: 'Queue',\n          method: 'getQueues',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n            orgid: orgId,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n      if (effectiveSortBy)\n        queryParams.append('sort', `${effectiveSortBy},${(sortOrder ?? 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recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (canUseCache && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached contact service queues for future requests', {\n          module: 'Queue',\n          method: METHODS.GET_QUEUES,\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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