@qualityunit/liveagent-help 0.0.12 → 0.0.13

package/dist/assets/en.js

@@ -1 +1 @@
-const e="Manage",t="Agents",o="Admins",n="Owner",a="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",g="rocket",m="Finish",p="check",y="next",f="Shortcuts",w="Email",v="Phone",b="X",k="YouTube",A="Reports",C="Customizations",L="AI",T="New",N="Open",I="Postponed",S="Answered",W="Resolved",q="Closed",P={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Now, let’s create agent accounts for your coworkers and set their roles.":"Now, let’s create agent accounts for your coworkers and set their roles.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Create new department or rename default one to finish this step.":"Create new department or rename default one to finish this step.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':`Let's start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.`,Connect:a,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","If you are done with email accounts, it’s time to have a look at social media channels.":"If you are done with email accounts, it’s time to have a look at social media channels.","Create your new helpdesk email address":"Create your new helpdesk email address","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your X(Twitter) accounts? Learn more":"Need help connecting your X(Twitter) accounts? Learn more","Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obtain a phone number from a VoIP (voice-over-internet provider).","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Upgrade your helpdesk to a active call center":"Upgrade your helpdesk to a active call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.",Departments:h,"What is a department":"What is a department",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.',"What is an agent?":"What is an agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:g,Finish:m,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ","Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","We’d love to hear from you.":"We’d love to hear from you.","Need support or advice? We’re ready to listen.":"Need support or advice? We’re ready to listen.","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:w,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:v,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","We’re looking forward to talking to you on social media.":"We’re looking forward to talking to you on social media.","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:b,"Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow",YouTube:k,"Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Define and monitor performance standards by creating Service Level Agreements.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:C,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","Provide excellent customer service.":"Provide excellent customer service.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","Learn more":"Learn more",AI:L,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.","Need help configuring your agent accounts?":"Need help configuring your agent accounts?","Need help creating or configuring your departments?":"Need help creating or configuring your departments?","Need help connecting your email accounts?":"Need help connecting your email accounts?","Need help connecting your WhatsApp accounts?":"Need help connecting your WhatsApp accounts?","Need help connecting your Viber accounts?":"Need help connecting your Viber accounts?","Need help connecting your Facebook accounts?":"Need help connecting your Facebook accounts?","Need help connecting your Instagram accounts?":"Need help connecting your Instagram accounts?","Need help connecting your X(Twitter) accounts?":"Need help connecting your X(Twitter) accounts?","Need help setting up your Call center?":"Need help setting up your Call center?","Need help setting up your Chat Buttons?":"Need help setting up your Chat Buttons?","Need help setting up your Chat Invitations?":"Need help setting up your Chat Invitations?","Need help setting up your Contact Forms?":"Need help setting up your Contact Forms?","Need help setting up your Call Buttons?":"Need help setting up your Call Buttons?","Need help setting up your Video Call Buttons?":"Need help setting up your Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Create a new department or rename the default one to finish this step.",New:T,Open:N,Postponed:I,Answered:S,Resolved:W,Closed:q,"Failed to update step. Please try again later.":"Failed to update step. Please try again later.",'Changing the view "Getting started" failed.':'Changing the view "Getting started" failed.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Change theme":"Change theme","Need help customizing your Customer portal?":"Need help customizing your Customer portal?","Personalize Customer Portal":"Personalize Customer Portal","You can also easily customize the color scheme of your customer portal.":"You can also easily customize the color scheme of your customer portal.","Change colors":"Change colors","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.","Create your first article":"Create your first article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.","Create article":"Create article","Make your Knowledgebase public":"Make your Knowledgebase public","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"The last step is to enable the knowledgebase to make your articles visible on your customer portal.","Enable knowledgebase":"Enable knowledgebase","Manage knowledgebase":"Manage knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Keep up the pace! Create your knowledgebase to finalize this step.","Congratulations! You've reached the end.":"Congratulations! You've reached the end.","Configure Customer Portal":"Configure Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.","Getting started progress":"Getting started progress","Do not show Getting started screen after login":"Do not show Getting started screen after login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} steps finished","Learn the basics.":"Learn the basics.","Show shortcuts":"Show shortcuts","Chat button":"Chat button"};export{L as AI,o as Admins,t as Agents,S as Answered,q as Closed,a as Connect,u as Create,C as Customizations,h as Departments,w as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,T as New,N as Open,n as Owner,v as Phone,I as Postponed,A as Reports,W as Resolved,f as Shortcuts,d as Tags,l as Twitter,i as Viber,s as WhatsApp,b as X,k as YouTube,p as check,P as default,y as next,g as rocket};
+const e="Manage",t="Agents",o="Admins",n="Owner",a="Connect",s="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",u="Create",d="Tags",h="Departments",g="rocket",m="Finish",p="check",y="next",f="Shortcuts",w="Email",v="Phone",b="X",k="YouTube",A="Reports",C="Customizations",L="AI",T="New",N="Open",I="Postponed",S="Answered",q="Resolved",W="Closed",P="Smile",z={"Getting started":"Getting started","Learn the basics":"Learn the basics","Add agents":"Add agents","Add departments":"Add departments","Connect email accounts":"Connect email accounts","Connect social media":"Connect social media","Connect messaging apps":"Connect messaging apps","Create contact widget":"Create contact widget","Create call center":"Create call center","Configure customer portal":"Configure customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Improve your CX skills","Contact Us":"Contact Us",Manage:e,"Add agent":"Add agent","Create agent account to complete this step.":"Create agent account to complete this step.","Next, let's further explore Departments and their purpose.":"Next, let's further explore Departments and their purpose.","Let's start by creating agent accounts for your colleagues and team members.":"Let's start by creating agent accounts for your colleagues and team members.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles.","Types of LiveAgent account":"Types of LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.","Now, let’s create agent accounts for your coworkers and set their roles.":"Now, let’s create agent accounts for your coworkers and set their roles.","Manage agents":"Manage agents","Need help configuring your agent accounts? Learn more":"Need help configuring your agent accounts? Learn more","Custom agent roles (paid feature)":"Custom agent roles (paid feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Now that we have Agents and Departments sorted out, we need to establish some communication channels.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.","Manage departments":"Manage departments","Need help creating or configuring your departments? Learn more":"Need help creating or configuring your departments? Learn more","Choose theme":"Choose theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':`Let's start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.`,Connect:a,"Connect email accounts to complete this step.":"Connect email accounts to complete this step.","If you are done with email accounts, it’s time to have a look at social media channels.":"If you are done with email accounts, it’s time to have a look at social media channels.","Create your new helpdesk email address":"Create your new helpdesk email address","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.","Need help connecting your email accounts? Learn more":"Need help connecting your email accounts? Learn more","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Your Built-in Email Account","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.","connect email accounts":"connect email accounts","Your built-in email address is: ":"Your built-in email address is: ","Feel free to send a test email to this address and see LiveAgent in action!":"Feel free to send a test email to this address and see LiveAgent in action!","This step requires you to connect any messaging app you prefer.":"This step requires you to connect any messaging app you prefer.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.","Connect Messaging apps":"Connect Messaging apps","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.",WhatsApp:s,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Need help connecting your WhatsApp accounts? Learn more",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.","Need help connecting your Viber accounts? Learn more":"Need help connecting your Viber accounts? Learn more",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.","Need help connecting your Facebook accounts? Learn more":"Need help connecting your Facebook accounts? Learn more",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Need help connecting your Instagram accounts? Learn more",Twitter:l,"Need help connecting your X(Twitter) accounts? Learn more":"Need help connecting your X(Twitter) accounts? Learn more","Connecting social media account is needed to finalize this step.":"Connecting social media account is needed to finalize this step.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!","Connect your social media accounts":"Connect your social media accounts","connect social media":"connect social media","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Integration possibilities with many VoIP providers worldwide":"Integration possibilities with many VoIP providers worldwide","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.","Unlimited call recording":"Unlimited call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.","Call Devices":"Call Devices","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.","Create a call center":"Create a call center","To complete this step, connect your phone number from VoIP.":"To complete this step, connect your phone number from VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.","What we offer?":"What we offer?","warning icon":"warning icon","What do you need?":"What do you need?","Connect it with your LiveAgent account":"Connect it with your LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Need help setting up your Call center? Learn more","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!","Need help setting up your Chat Buttons? Learn more":"Need help setting up your Chat Buttons? Learn more","Chat invitations":"Chat invitations","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.","Need help setting up your Chat Invitations? Learn more":"Need help setting up your Chat Invitations? Learn more","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.","Need help setting up your Contact Forms? Learn more":"Need help setting up your Contact Forms? Learn more","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.","Need help setting up your Call Buttons? Learn more":"Need help setting up your Call Buttons? Learn more","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.","Need help setting up your Video Call Buttons? Learn more":"Need help setting up your Video Call Buttons? Learn more","You can finish this step by creating any contact widget.":"You can finish this step by creating any contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Were you aware that with LiveAgent, you're able to manage actual phone calls too?","Create contact widgets for your website":"Create contact widgets for your website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Now that you've understood the fundamentals, it's time to begin setting up the software.","How does LiveAgent work?":"How does LiveAgent work?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.","LiveAgent in a nutshell":"LiveAgent in a nutshell","What is a ticket?":"What is a ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.",Departments:h,"What is a department":"What is a department",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.',"What is an agent?":"What is an agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.","Let's start":"Let's start",rocket:g,Finish:m,"Redo unfinished steps":"Redo unfinished steps",check:p,next:y,"heading icon":"heading icon","Skip this step":"Skip this step","You are all set":"You are all set","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"In case you need any assistance or have queries, our support is just a click away. Never hesitate to ","reach out":"reach out",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ","Check out shortcuts":"Check out shortcuts","Discover the secrets of LiveAgent":"Discover the secrets of LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.","Improve your LiveAgent skills":"Improve your LiveAgent skills","We’d love to hear from you.":"We’d love to hear from you.","Need support or advice? We’re ready to listen.":"Need support or advice? We’re ready to listen.","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Don't hesitate to contact us! We are available 24/7.",Email:w,"Chat with us":"Chat with us","Message us":"Message us","Contact form":"Contact form","Contact for sales purposes:":"Contact for sales purposes:",Phone:v,"(Toll Free in USA & Canada)":"(Toll Free in USA & Canada)","(European Union & Worldwide)":"(European Union & Worldwide)","Our offices:":"Our offices:","Self-help and system status:":"Self-help and system status:","Find answers to your questions, day or night.":"Find answers to your questions, day or night.","Go to our support portal":"Go to our support portal","Support portal":"Support portal","Looking for answers?":"Looking for answers?","Go to status page":"Go to status page","Status page":"Status page","Check out our service status":"Check out our service status","Social networks:":"Social networks:","We’re looking forward to talking to you on social media.":"We’re looking forward to talking to you on social media.","Connect with us":"Connect with us","Join our community today":"Join our community today","Join our journey":"Join our journey","Let's make memories":"Let's make memories",X:b,"Let's connect":"Let's connect","Join our tribe, let's grow":"Join our tribe, let's grow",YouTube:k,"Learn & grow on":"Learn & grow on","Discover and thrive":"Discover and thrive","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Personalize your customer interactions with customizable email templates.","Ticket Filters":"Ticket Filters","Streamline ticket management by using filters to sort and organize your tickets.":"Streamline ticket management by using filters to sort and organize your tickets.","Agents ranking":"Agents ranking","Enable your customers to assess the assistance provided by your support agents.":"Enable your customers to assess the assistance provided by your support agents.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Create pre-defined responses to commonly asked questions for quick and consistent replies.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Improve efficiency by creating predefined actions and workflows with rules.","Ticket Tags":"Ticket Tags","Enhance ticket organization and searchability by creating useful tags.":"Enhance ticket organization and searchability by creating useful tags.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Gain valuable insights into your customer service operations through detailed reports.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Define and monitor performance standards by creating Service Level Agreements.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Connect and use your own domain with your LiveAgent account.",Customizations:C,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize your LiveAgent according to your branding needs and preferences","Integrations & Plugins":"Integrations & Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Extend the functionality of LiveAgent by integrating with various platforms via plugins.","Explore Other Features":"Explore Other Features","Better understand and utilize the full range of features offered by LiveAgent.":"Better understand and utilize the full range of features offered by LiveAgent.","Provide excellent customer service.":"Provide excellent customer service.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"To truly master LiveAgent, check out our collection of how-to articles and guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Open ticket to be solved (if any)","Resolve ticket":"Resolve ticket","Show predefined answers":"Show predefined answers","Answer the chat":"Answer the chat","Answer the chat on background":"Answer the chat on background","Open ticket on background":"Open ticket on background","Send message":"Send message","Close ticket tab":"Close ticket tab","Close ticket window":"Close ticket window","Show canned messages":"Show canned messages","Cycle through the opened ticket tabs":"Cycle through the opened ticket tabs","Previous or next tab":"Previous or next tab","Close active tab":"Close active tab","Answer ticket":"Answer ticket","Canned message":"Canned message","Predefined answers":"Predefined answers","Save time with keyboard shortcuts":"Save time with keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Use keyboard shortcuts to enhance your skills and productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"When you hover over certain elements, a tooltip will be displayed if a shortcut is available.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.","Learn more":"Learn more",AI:L,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.","Need help configuring your agent accounts?":"Need help configuring your agent accounts?","Need help creating or configuring your departments?":"Need help creating or configuring your departments?","Need help connecting your email accounts?":"Need help connecting your email accounts?","Need help connecting your WhatsApp accounts?":"Need help connecting your WhatsApp accounts?","Need help connecting your Viber accounts?":"Need help connecting your Viber accounts?","Need help connecting your Facebook accounts?":"Need help connecting your Facebook accounts?","Need help connecting your Instagram accounts?":"Need help connecting your Instagram accounts?","Need help connecting your X(Twitter) accounts?":"Need help connecting your X(Twitter) accounts?","Need help setting up your Call center?":"Need help setting up your Call center?","Need help setting up your Chat Buttons?":"Need help setting up your Chat Buttons?","Need help setting up your Chat Invitations?":"Need help setting up your Chat Invitations?","Need help setting up your Contact Forms?":"Need help setting up your Contact Forms?","Need help setting up your Call Buttons?":"Need help setting up your Call Buttons?","Need help setting up your Video Call Buttons?":"Need help setting up your Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Create a new department or rename the default one to finish this step.",New:T,Open:N,Postponed:I,Answered:S,Resolved:q,Closed:W,"Failed to update step. Please try again later.":"Failed to update step. Please try again later.",'Changing the view "Getting started" failed.':'Changing the view "Getting started" failed.',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.","Change theme":"Change theme","Need help customizing your Customer portal?":"Need help customizing your Customer portal?","Personalize Customer Portal":"Personalize Customer Portal","You can also easily customize the color scheme of your customer portal.":"You can also easily customize the color scheme of your customer portal.","Change colors":"Change colors","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.","Create your first article":"Create your first article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.","Create article":"Create article","Make your Knowledgebase public":"Make your Knowledgebase public","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"The last step is to enable the knowledgebase to make your articles visible on your customer portal.","Enable knowledgebase":"Enable knowledgebase","Manage knowledgebase":"Manage knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Keep up the pace! Create your knowledgebase to finalize this step.","Congratulations! You've reached the end.":"Congratulations! You've reached the end.","Configure Customer Portal":"Configure Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.","Getting started progress":"Getting started progress","Do not show Getting started screen after login":"Do not show Getting started screen after login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} steps finished","Learn the basics.":"Learn the basics.","Show shortcuts":"Show shortcuts","Chat button":"Chat button","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.","Connect your X account and transform all posts into tickets based on defined queries.":"Connect your X account and transform all posts into tickets based on defined queries.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtain a phone number from a VoIP (Voice over internet protocol) provider","Upgrade your helpdesk account to manage your own call center":"Upgrade your helpdesk account to manage your own call center",Smile:P,"Contact widgets":"Contact widgets","All done":"All done"};export{L as AI,o as Admins,t as Agents,S as Answered,W as Closed,a as Connect,u as Create,C as Customizations,h as Departments,w as Email,r as Facebook,m as Finish,c as Instagram,e as Manage,T as New,N as Open,n as Owner,v as Phone,I as Postponed,A as Reports,q as Resolved,f as Shortcuts,P as Smile,d as Tags,l as Twitter,i as Viber,s as WhatsApp,b as X,k as YouTube,p as check,z as default,y as next,g as rocket};

package/dist/assets/es-ES.js

@@ -1 +1 @@
-const e="Gestionar",a="Agentes",t="Administradores",s="Propietario",o="Conectar",n="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",d="Crear",u="Etiquetas",m="Departamentos",p="cohete",g="Terminar",h="verificar",y="siguiente",f="Accesos directos",v="Correo electrónico",b="Teléfono",w="X",k="YouTube",A="Informes",C="Personalizaciones",L="IA",q="Nuevo ",z="Abierto",N="Pospuesto",j="Respondido",T="Resuelto",P="Cerrado",E={"Getting started":"Iniciar la aplicación","Learn the basics":"Aprende los conceptos básicos","Add agents":"Añadir agentes","Add departments":"Añadir departamentos","Connect email accounts":"Conectar cuentas de correo","Connect social media":"Conectar redes sociales","Connect messaging apps":"Conectar aplicaciones de mensajería","Create contact widget":"Crear widget de contacto","Create call center":"Crear centro de llamadas","Configure customer portal":"Configurar portal de clientes","Keyboard Shortcuts":"Atajos de teclado","Improve your CX skills":"Mejora tus habilidades de CX","Contact Us":"Contáctenos",Manage:e,"Add agent":"Añadir agente","Create agent account to complete this step.":"Crear cuenta de agente para completar este paso.","Next, let's further explore Departments and their purpose.":"A continuación, vamos a seguir explorando los departamentos y su propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Empecemos por crear cuentas de agentes para sus colegas y miembros del equipo.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Las cuentas de agentes también pueden asignarse a departamentos específicos en función de su área de conocimiento, y software LiveAgent incluso le permite gestionar sus permisos y roles.","Types of LiveAgent account":"Tipos de cuenta de LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"De forma predeterminada, hay tres tipos de cuentas de agentes en LiveAgent. Agente, Administrador y Propietario.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Los agentes pueden ver, responder y administrar tickets, recoger chats/llamadas en vivo, escribir y administrar el contenido de la base de conocimiento, administrar contactos, crear sus propios mensajes enlatados y respuestas predefinidas, administrar sus propios perfiles de agentes, y ver sus propios informes de agentes.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Los administradores, además de los permisos de rol del agente, pueden administrar cuentas de otros agentes y administradores (pero no la cuenta del propietario), ver todos los informes y configurar los ajustes del sistema.",Owner:s,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Además de los permisos del rol de administrador, el propietario también puede administrar la configuración de facturación y pago de la cuenta de LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Ahora, vamos a crear cuentas de agentes para sus compañeros de trabajo y establecer sus papeles.","Manage agents":"Gestionar agentes","Need help configuring your agent accounts? Learn more":"¿Necesitas ayuda para configurar tus cuentas de agente? Más información","Custom agent roles (paid feature)":"Rol de agente personalizado (función de pago)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Además de los roles predeterminados, puede establecer roles de agente a medida y concederles permisos específicos para satisfacer sus necesidades operativas únicas.","Create new department or rename default one to finish this step.":"Crear nuevo departamento o renombrar el predeterminado para terminar este paso.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ahora que tenemos Agentes y Departamentos clasificados, necesitamos establecer algunos canales de comunicación.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Añadir Departamentos a tu cuenta de LiveAgent puede mejorar significativamente la eficiencia de tu proceso de soporte al cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"El propósito de crear Departamentos es ordenar y asignar tickets a los equipos o agentes respectivos mejor preparados para manejarlos. Esto no solo mejora la eficiencia y productividad del soporte al cliente, sino que también garantiza que las consultas de los clientes sean atendidas por aquellos con la experiencia adecuada.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Además, los departamentos pueden proporcionar datos vitales para análisis e información, ofreciendo una imagen clara de qué áreas reciben la mayoría de consultas o requieren más recursos para mejorar el servicio al cliente. La estructura del departamento también ayuda a brindar un servicio más personalizado a medida que el cliente interactúa con especialistas familiarizados con sus preocupaciones o necesidades específicas.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Tu cuenta de LiveAgent ya tiene un departamento predeterminado llamado “General”. Siéntete libre de renombrarlo o agregar nuevos departamentos ahora.","Manage departments":"Gestionar departamentos","Need help creating or configuring your departments? Learn more":"¿Necesitas ayuda para crear o configurar tus departamentos? Más información","Choose theme":"Seleccionar tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Empecemos por elegir un tema para el portal del cliente. Hay algunas opciones para elegir. Puedes utilizar el botón "Vista previa" para verlos primero.',Connect:o,"Connect email accounts to complete this step.":"Conecta cuentas de correo electrónico para completar este paso.","If you are done with email accounts, it’s time to have a look at social media channels.":"Si has terminado con las cuentas de correo electrónico, es hora de echar un vistazo a los canales de redes sociales.","Create your new helpdesk email address":"Crea tu nueva dirección de correo electrónico de helpdesk","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Empecemos por conectar tus cuentas de email a LiveAgent, lo que te permitirá recibir emails como tickets y responder a ellos de manera fluida.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Se deben configurar dos tipos de cuentas de correo electrónico en LiveAgent, entrante y saliente. La misma cuenta de correo electrónico se utiliza a menudo tanto como cuenta entrante como saliente.","Incoming email accounts":"Cuentas de correo entrantes","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Estas cuentas reciben los correos electrónicos de tus clientes. Cada correo enviado a estas cuentas se importa a LiveAgent, creando un ticket.","Need help connecting your email accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico? Más información","Outgoing email accounts":"Cuentas de email salientes","Your Built-in Email Account":"Tu cuenta de correo electrónico incorporada","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Cada cuenta de LiveAgent tiene una dirección de correo electrónico incorporada, que sirve como una cuenta de correo entrante y saliente. Proporcionamos este buzón de forma gratuita, pero contiene algunas limitaciones. Se recomienda su uso durante la configuración inicial de su cuenta LiveAgent y para pruebas fundamentales, pero no para la comunicación con sus clientes.","connect email accounts":"conectar cuentas de correo","Your built-in email address is: ":"Su dirección de correo electrónico integrada es: ","Feel free to send a test email to this address and see LiveAgent in action!":"¡Siéntase libre de enviar un correo electrónico de prueba a esta dirección y ver LiveAgent en acción!","This step requires you to connect any messaging app you prefer.":"Este paso requiere que conectes cualquier aplicación de mensajería que prefieras.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ahora, introduzcamos otro aspecto esencial de nuestra herramienta - la diversidad de widgets de contacto que LiveAgent ofrece para su conveniencia.","Connect Messaging apps":"Conectar aplicaciones de mensajería","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar estas plataformas de mensajería a LiveAgent le permite responder a sus clientes desde una sola plataforma, eliminando la necesidad de cambiar entre diferentes aplicaciones o cuentas continuamente.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular tus cuentas de WhatsApp a LiveAgent transformará sin problemas todos los mensajes entrantes de WhatsApp en tickets dentro del sistema. Esto permite a sus agentes responder de forma fácil y eficiente a cada consulta de cliente recibida a través de WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp? Más información",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Al integrar sus cuentas de Viber con LiveAgent, todos los mensajes entrantes de Viber se convierten sistemáticamente en tickets individuales dentro de la plataforma. Esto le permite a sus agentes responder rápida y sin esfuerzo a cada solicitud de cliente recibida a través de Viber.","Need help connecting your Viber accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Viber? Más información",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte su página de negocios de Facebook y transforme todos los mensajes, comentarios y mensajes privados enviados a esa página en tickets.","Need help connecting your Facebook accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Facebook? Más información",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecta tu página de empresa de Instagram y transforma todas las publicaciones, comentarios y mensajes privados enviados a esa página en entradas.","Need help connecting your Instagram accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Instagram? Más información",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecta tu página de negocios de Twitter y transforma todos los mensajes, comentarios y mensajes privados enviados a esa página en tickets.","Need help connecting your X(Twitter) accounts? Learn more":"¿Necesitas ayuda para conectar tus X (Twitter) cuentas? Más información","Connecting social media account is needed to finalize this step.":"Conectar cuenta de redes sociales es necesario para finalizar este paso.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"¿Y qué tal conectar cuentas de WhatsApp o Viber? ¡Con LiveAgent, te tenemos cubierto!","Connect your social media accounts":"Conectar su primera cuenta de mail","connect social media":"conectar redes sociales","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent se puede integrar con cuentas de Facebook, Instagram y X(Twitter) y transformar la comunicación de estos canales en tickets para una gestión mejor y más fácil. Tener todas las redes sociales disponibles conectadas a LiveAgent le permite interactuar y responder a sus clientes desde un solo lugar en vez de cambiar constantemente entre sus cuentas de redes sociales.","Integration possibilities with many VoIP providers worldwide":"Posibilidades de integración con muchos proveedores de VoIP en todo el mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si tu proveedor deseado no está en la lista, siempre se puede usar el método de integración general, ¡pero no dudes en decírnoslo! ¡Haremos todo lo posible por añadirlos!","Unlimited call recording":"Grabación de llamadas ilimitada","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Con grabaciones de llamadas ilimitadas, puedes capturar cada interacción telefónica, proporcionando un recurso valioso para aseguramiento de calidad y capacitación continua para el agente.","IVR (interactive voice response)":"IVR (respuesta de voz interactiva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esta función le permite jugar saludos personalizados o grabaciones informativas para atraer a los que llaman. Proporciona opciones para la recolección de datos durante la interacción de las llamadas y permite a las llamadas interactuar a través de la señalización de tono de toque. Las llamadas pueden invocar varias acciones presionando números, como ser enrutado al agente o departamento correcto o solicitar un callback.","Call Devices":"Dispositivos de llamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si prefiere no manejar llamadas a través del navegador de su PC, puede enlazar un teléfono de hardware externo a LiveAgent. Esta función le permite realizar o responder llamadas fácilmente, ofreciendo un método alternativo para gestionar las interacciones telefónicas que mejor se adapte a su conveniencia.","Mobile apps":"Aplicaciones móviles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para proporcionarle mayor comodidad, ofrecemos aplicaciones móviles gratuitas tanto para Android como para plataformas iOS. Estas aplicaciones te permiten administrar tus llamadas de LiveAgent sin esfuerzo mientras estás de viaje.","Call queue":"Cola de llamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Nuestra función de cola de llamadas asegura que no se pierda ninguna llamada incluso cuando todos los agentes están ocupados. Las llamadas entrantes entran en cola y esperan su turno hasta que el próximo agente disponible pueda manejar la llamada.","Create a call center":"Crear un centro de llamadas","To complete this step, connect your phone number from VoIP.":"Para completar este paso, conecta tu número de teléfono de VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Estamos a punto de llegar. ¡Solo queda un último paso! Echemos un vistazo al Portal del Cliente y a lo que ofrece.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ofrece una solución integrada para centro de llamadas que le permite recibir, responder y registrar llamadas telefónicas como tickets. Así, con unos pocos pasos, puede convertir su mesa de ayuda en un centro de llamadas dinámico, eliminando la necesidad de soluciones de llamadas de terceros.","What we offer?":"¿Qué ofrecemos?","warning icon":"ícono de advertencia","What do you need?":"¿Qué necesitas?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obtener un número de teléfono de un proveedor de VoIP (voz por IP).","Connect it with your LiveAgent account":"Conectarlo con tu cuenta de LiveAgent","Call center":"Centro de llamadas","Upgrade your helpdesk to a active call center":"Actualiza tu helpdesk a un centro de llamadas activo","Need help setting up your Call center? Learn more":"¿Necesitas ayuda para configurar tu centro de llamadas? Más información","Chat buttons":"Botones de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estos son fácilmente personalizables y permiten a tus clientes iniciar instantáneamente un chat en vivo con tus representantes directamente desde tu página web. Hay muchos tipos y diseños predefinidos disponibles. ¡Asegúrate de revisarlos!","Need help setting up your Chat Buttons? Learn more":"¿Necesitas ayuda para configurar tus Botones de Chat? Más información","Chat invitations":"Invitaciones de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Involucre a sus clientes de forma proactiva enviando invitaciones de chat automatizadas basadas en criterios específicos, como páginas visitadas o tiempo pasado en una página.","Need help setting up your Chat Invitations? Learn more":"¿Necesitas ayuda para configurar tus Invitaciones de Chat? Más información","Contact forms":"Formularios de contacto","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite a los clientes enviar rápidamente sus consultas o comentarios como tickets directamente desde su página web simplemente haciendo clic en un botón o llenando un formulario en la página.","Need help setting up your Contact Forms? Learn more":"¿Necesitas ayuda para configurar tus Formularios de Contacto? Más información","Call buttons":"Botones de llamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Estos simples botones permiten a sus clientes iniciar una llamada directa desde su navegador web con un agente disponible de su equipo en LiveAgent.","Need help setting up your Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de llamada? Más información","Video call buttons":"Botones de videollamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como su nombre lo sugiere, este botón ofrece una oportunidad de interacción cara a cara, permitiendo a los clientes y agentes conectarse de manera aún más personal.","Need help setting up your Video Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de videollamada? Más información","You can finish this step by creating any contact widget.":"Puede terminar este paso creando cualquier widget de contacto.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"¿Sabías que con LiveAgent, también puedes administrar llamadas telefónicas reales?","Create contact widgets for your website":"Crear widgets de contacto para su sitio web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent proporciona varios widgets de contacto que tienen como objetivo mejorar su experiencia interactiva de servicio al cliente y agilizar la comunicación. Cada uno de estos widgets ofrece un camino único para conectarse con los clientes, mejorando en última instancia su experiencia y potenciando el rendimiento de su servicio al cliente.",Create:d,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"¿Ya estás familiarizado con los fundamentos de LiveAgent? Continuemos con la configuración.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ahora que has entendido los fundamentos, es hora de comenzar a configurar el software.","How does LiveAgent work?":"¿Cómo funciona LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"El software de mesa de ayuda LiveAgent es una herramienta de servicio al cliente que ayuda a gestionar y optimizar las interacciones con los clientes a través de múltiples canales como correo electrónico, chat en vivo, llamadas telefónicas y redes sociales.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"El software clasifica automáticamente las consultas entrantes de los clientes en tickets y las asigna al departamento o agente correspondiente usando reglas predefinidas. Proporciona un único buzón compartido donde los agentes pueden acceder y responder a todas las consultas de los clientes. LiveAgent también ofrece funciones como reglas de automatización, SLA, informes, análisis y una base de conocimientos que ayuda en el autoservicio.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En esencia, LiveAgent mejora la eficiencia de su servicio al cliente y garantiza que todas las comunicaciones con los clientes se manejen de manera oportuna y organizada.","LiveAgent in a nutshell":"LiveAgent en pocas palabras","What is a ticket?":"¿Qué es un ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de mesa de ayuda es esencialmente un registro digital de la solicitud o asistencia de un cliente. Este ticket contiene toda la información relevante sobre el problema o consulta del cliente, incluyendo sus datos de contacto, La naturaleza del problema y cualquier interacción que se haya tenido con el cliente en relación con el problema. El ticket puede provenir de varias fuentes, tales como correos electrónicos, llamadas telefónicas, chats en vivo o mensajes de redes sociales.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"A medida que el problema avanza hacia la resolución, el ticket se actualiza con nuevas acciones, respuestas o notas. El ticket pasa por varios estados, comenzando desde estar 'nuevo', hasta estar 'respondido' cuando un agente responde, 'abierto' cuando el cliente responde, y finalmente 'resuelto' cuando el problema se resuelve. Si el ticket no se vuelve a abrir, concluirá su ciclo con el estado 'cerrado' final e irreversible. Este sistema garantiza que el problema de cada cliente se rastree, aborde y resuelva sistemáticamente. Para ayudar en la gestión y distribución de tickets, es importante crear Departamentos. Esto delega eficazmente la autoridad y responsabilidad relacionadas con los tickets, asegurando que cada ticket se dirija al equipo o persona adecuada.",Departments:m,"What is a department":"Qué es un departamento",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Un departamento se refiere a un grupo designado dentro de la organización que maneja tickets específicos o consultas de clientes. Puede representar diferentes áreas funcionales dentro de una empresa como "Servicio al Cliente", "Soporte Técnico", "Facturación" o "Ventas", o puede representar diferentes habilidades lingüísticas o competencia de equipo como “Ventas - Inglés”, “Ventas - Alemán” o “Técnico - Nivel 2”. Esto asegura que los tickets se asignen rápidamente a las personas adecuadas, lo que puede resolver problemas de manera más rápida y eficiente.',"What is an agent?":"¿Qué es un agente?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agente es un miembro de su equipo de soporte que interactúa directamente con sus clientes para resolver sus consultas o problemas. Son esencialmente los usuarios del software LiveAgent dentro de su cuenta LiveAgent, encargado de responder a las preguntas de los clientes que llegan como billetes.","Let's start":"Empecemos",rocket:p,Finish:g,"Redo unfinished steps":"Rehacer pasos incompletos",check:h,next:y,"heading icon":"ícono de título","Skip this step":"Saltar este paso","You are all set":"Ya está todo listo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Has completado con éxito todos los pasos para configurar tu software de LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Asegúrate de experimentar con todas las diversas funciones y herramientas disponibles. Recuerda, la clave del éxito con software como este es aprovechar al máximo sus capacidades. Mantente curioso, innovador y siempre listo para interacciones significativas con el cliente. Estamos emocionados de ver cómo esta plataforma te ayudará a impulsar tus interacciones con los clientes, mejorar los tiempos de respuesta y aumentar la satisfacción general del cliente.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"En caso de que necesites ayuda o tengas consultas, nuestro soporte está a solo un clic de distancia. Nunca dudes en ","reach out":"contactarse",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"¿Te gustaría navegar por LiveAgent de forma más rápida y eficiente? Familiarizarte con los accesos directos disponibles ciertamente acelerará tus tareas y mejorará tu productividad. Visita nuestra página de accesos directos dedicada. ","Check out shortcuts":"Consulta los accesos directos","Discover the secrets of LiveAgent":"Descubre los secretos de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Y para aquellos ansiosos por ahondar más y realmente dominar LiveAgent, hemos recopilado una colección de artículos tutoriales y guías que abarcan una amplia gama de temas. Así que sigue adelante y comienza a explorar.","Improve your LiveAgent skills":"Mejora tus habilidades de LiveAgent","We’d love to hear from you.":"Nos encantaría saber de ti.","Need support or advice? We’re ready to listen.":"¿Necesitas soporte o consejo? Estamos listos para escucharte.","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"¡No dudes en contactarnos! Estamos disponibles las 24 horas al día, los 7 días de la semana.",Email:v,"Chat with us":"Escribenos por chat","Message us":"Mándanos un mensaje","Contact form":"Forma de contacto","Contact for sales purposes:":"Contacto para fines de ventas:",Phone:b,"(Toll Free in USA & Canada)":"(Llamada gratuita en EE. UU. y Canadá)","(European Union & Worldwide)":"(Unión Europea y todo el mundo)","Our offices:":"Nuestras oficinas:","Self-help and system status:":"Autoayuda y estado del sistema:","Find answers to your questions, day or night.":"Encuentre respuestas a sus preguntas, de día o de noche.","Go to our support portal":"Vaya a nuestro portal de soporte","Support portal":"Portal de soporte","Looking for answers?":"¿Buscando respuestas?","Go to status page":"Ir a la página de estado","Status page":"Página de estado","Check out our service status":"Consulte el estado de nuestro servicio","Social networks:":"Redes sociales:","We’re looking forward to talking to you on social media.":"Esperamos con interés hablar contigo en las redes sociales.","Connect with us":"Conéctate con nosotros","Join our community today":"Únete a nuestra comunidad hoy","Join our journey":"Únete a nuestro viaje","Let's make memories":"Hagamos recuerdos",X:w,"Let's connect":"Conectémonos","Join our tribe, let's grow":"Únete a nuestra tribu, crezcamos juntos",YouTube:k,"Learn & grow on":"Aprende y crece en","Discover and thrive":"Descubrir y prosperar","Email templates":"Plantillas de correo electrónico","Personalize your customer interactions with customizable email templates.":"Personaliza tus interacciones con clientes con plantillas de correo electrónico personalizables.","Ticket Filters":"Filtros de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Reduzca la gestión de tickets mediante filtros para ordenar y organizar sus tickets.","Agents ranking":"Clasificación de agentes","Enable your customers to assess the assistance provided by your support agents.":"Habilita a tus clientes para evaluar la asistencia proporcionada por tus agentes de soporte.","Canned Messages":"Mensajes predefinidos","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Crear respuestas predefinidas a preguntas comunes para respuestas rápidas y consistentes.","Automatic Rules":"Reglas automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Mejore la eficiencia mediante la creación de acciones predefinidas y flujos de trabajo con reglas.","Ticket Tags":"Etiquetas del ticket","Enhance ticket organization and searchability by creating useful tags.":"Mejorar la organización y la búsqueda de tickets mediante la creación de etiquetas útiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenga información valiosa sobre sus operaciones de servicio al cliente a través de informes detallados.","SLA (Service Level Agreement)":"SLA (Acuerdo de nivel de servicio)","Define and monitor performance standards by creating Service Level Agreements.":"Definir y supervisar los estándares de rendimiento mediante la creación de acuerdos de nivel de servicio.","Domain Parking":"Estacionamiento de dominio","Connect and use your own domain with your LiveAgent account.":"Conecta y usa tu propio dominio con tu cuenta de LiveAgent.",Customizations:C,"Personalize your LiveAgent according to your branding needs and preferences":"Personaliza tu LiveAgent de acuerdo a tus necesidades y preferencias de marca","Integrations & Plugins":"Integraciones y complementos","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplía la funcionalidad de LiveAgent integrando con varias plataformas a través de plugins.","Explore Other Features":"Explorar otras características","Better understand and utilize the full range of features offered by LiveAgent.":"Mejor entender y utilizar la gama completa de características ofrecidas por LiveAgent.","Provide excellent customer service.":"Proporcionar un excelente servicio al cliente.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para dominar verdaderamente LiveAgent, consulta nuestra colección de artículos y guías sobre cómo hacerlo.","Home tab":"Pestaña de inicio","Open ticket to be solved (if any)":"Abrir ticket para ser resuelto (si existe)","Resolve ticket":"Resolver ticket","Show predefined answers":"Mostrar respuestas predefinidas","Answer the chat":"Responder al chat","Answer the chat on background":"Responder al chat en segundo plano","Open ticket on background":"Abrir ticket en segundo plano","Send message":"Enviar mensaje","Close ticket tab":"Cerrar pestaña de ticket","Close ticket window":"Cerrar ventana de tickets","Show canned messages":"Mostrar mensajes predefinidos","Cycle through the opened ticket tabs":"Recorrer las pestañas de tickets abiertas","Previous or next tab":"Pestaña anterior o siguiente","Close active tab":"Cerrar pestaña activa","Answer ticket":"Tickets","Canned message":"Mensaje predefinido","Predefined answers":"Respuestas predefinidas","Save time with keyboard shortcuts":"Ahorra tiempo con atajos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Utiliza atajos de teclado para mejorar tus habilidades y productividad.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Cuando pasas el cursor sobre ciertos elementos, se mostrará un mensaje emergente si hay un acceso directo disponible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"A medida que el problema avanza hacia la resolución, el ticket se actualiza con nuevas acciones, respuestas o notas. El ticket pasa por varios estados, comenzando desde estar 'nuevo', hasta estar 'respondido' cuando un agente responde, 'abierto' cuando el cliente responde, y finalmente 'resuelto' cuando el problema se resuelve. Si el ticket no se vuelve a abrir, concluirá su ciclo con el estado 'cerrado' final e irreversible. Este sistema garantiza que el problema de cada cliente se rastree, aborde y resuelva sistemáticamente. Para ayudar en la gestión y distribución de tickets, es importante crear Departamentos. Esto delega eficazmente la autoridad y responsabilidad relacionadas con los tickets, asegurando que cada ticket se dirija al equipo o persona adecuada.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Asegúrate de experimentar con todas las diversas funciones y herramientas disponibles. Recuerda, la clave del éxito con software como este es aprovechar al máximo sus capacidades. Mantente curioso, innovador y siempre listo para interacciones significativas con el cliente. Estamos emocionados de ver cómo esta plataforma te ayudará a impulsar tus interacciones con los clientes, mejorar los tiempos de respuesta y aumentar la satisfacción general del cliente.","Learn more":"Aprende más",AI:L,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Mejore su estrategia de soporte con soluciones impulsadas por IA para optimizar y simplificar sus flujos de trabajo.","Need help configuring your agent accounts?":"¿Necesitas ayuda para configurar tus cuentas de agente?","Need help creating or configuring your departments?":"¿Necesitas ayuda para crear o configurar tus departamentos?","Need help connecting your email accounts?":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico?","Need help connecting your WhatsApp accounts?":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp?","Need help connecting your Viber accounts?":"¿Necesitas ayuda para conectar tus cuentas de Viber?","Need help connecting your Facebook accounts?":"¿Necesitas ayuda para conectar tus cuentas de Facebook?","Need help connecting your Instagram accounts?":"¿Necesitas ayuda para conectar tus cuentas de Instagram?","Need help connecting your X(Twitter) accounts?":"¿Necesitas ayuda para conectar tus cuentas de X(Twitter)?","Need help setting up your Call center?":"¿Necesitas ayuda para configurar tu centro de llamadas?","Need help setting up your Chat Buttons?":"¿Necesitas ayuda para configurar tus botones de chat?","Need help setting up your Chat Invitations?":"¿Necesitas ayuda para configurar tus Invitaciones de Chat?","Need help setting up your Contact Forms?":"¿Necesitas ayuda para configurar tus Formularios de Contacto?","Need help setting up your Call Buttons?":"¿Necesitas ayuda para configurar tus botones de llamada?","Need help setting up your Video Call Buttons?":"¿Necesitas ayuda para configurar tus botones de videollamada?","Create a new department or rename the default one to finish this step.":"Crear un nuevo departamento o renombrar el predeterminado para terminar este paso.",New:q,Open:z,Postponed:N,Answered:j,Resolved:T,Closed:P,"Failed to update step. Please try again later.":"No se pudo actualizar el paso. Por favor, inténtelo de nuevo más tarde.",'Changing the view "Getting started" failed.':'Falló el cambio de vista "Comenzando".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecta tu página de negocios de X y transforma todas las publicaciones, comentarios y mensajes privados enviados a esa página en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent se puede integrar con cuentas de Facebook, Instagram y X(Twitter) y transformar la comunicación de estos canales en tickets para una gestión mejor y más fácil. Tener todas las redes sociales disponibles conectadas a LiveAgent le permite interactuar y responder a sus clientes desde un solo lugar en vez de cambiar constantemente entre sus cuentas de redes sociales.","Change theme":"Cambiar tema","Need help customizing your Customer portal?":"¿Necesitas ayuda para personalizar tu portal de cliente?","Personalize Customer Portal":"Personalizar portal del cliente","You can also easily customize the color scheme of your customer portal.":"También puedes personalizar fácilmente el esquema de colores de tu portal de clientes.","Change colors":"Cambiar colores","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Como quizás ya hayas notado en las pantallas de configuración del portal del cliente, hay otras opciones más avanzadas, como personalizar el HTML y CSS o añadir tus propios scripts de seguimiento al portal del cliente en sí.","Create your first article":"Crea tu primer artículo","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Otra cosa a tener en cuenta es lo fácil que es crear tus propios artículos de base de conocimientos para los visitantes de tu portal de clientes.","Create article":"Crear artí­culo","Make your Knowledgebase public":"Hacer pública su base de conocimientos","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"El último paso es permitir que la base de conocimientos haga que sus artículos sean visibles en su portal de clientes.","Enable knowledgebase":"Activar la base de conocimientos","Manage knowledgebase":"Gestionar la base de conocimiento","Keep up the pace! Create your knowledgebase to finalize this step.":"¡Mantén el ritmo! Crea tu base de conocimiento para finalizar este paso.","Congratulations! You've reached the end.":"¡Felicidades! Has llegado al final.","Configure Customer Portal":"Configurar portal de clientes","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Como último paso, hablemos sobre el portal del cliente, una plataforma donde sus clientes pueden comunicarse, obtener información y resolver sus problemas de forma independiente. Una base de conocimiento bien mantenida puede reducir significativamente la carga sobre sus agentes y mejorar la satisfacción del cliente.","Customer support portal":"Portal de soporte al cliente","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Y ahora echemos un vistazo a su propio Portal del Cliente aquí: {link} Puede tardar un tiempo hasta que también esté bonito y brillante, pero no se preocupe, eventualmente llegará allí.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Con LiveAgent, puedes personalizar completamente el diseño de tu portal de clientes de acuerdo con el tema y las preferencias de tu marca. Como ejemplo o inspiración, no dudes en consultar nuestra base de conocimientos de LiveAgent disponible en {link}, que se construye solo con esta función.","Getting started progress":"Progreso de los primeros pasos","Do not show Getting started screen after login":"No mostrar la pantalla de primeros pasos después de iniciar sesión","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Una vez habilitado, vuelve a tu portal de clientes {link} y ve lo que has logrado. ¡Bien hecho! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} pasos finalizados","Learn the basics.":"Aprende los conceptos básicos."};export{L as AI,t as Admins,a as Agents,j as Answered,P as Closed,o as Connect,d as Create,C as Customizations,m as Departments,v as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,q as New,z as Open,s as Owner,b as Phone,N as Postponed,A as Reports,T as Resolved,f as Shortcuts,u as Tags,l as Twitter,i as Viber,n as WhatsApp,w as X,k as YouTube,h as check,E as default,y as next,p as rocket};
+const e="Gestionar",a="Agentes",t="Administradores",o="Propietario",s="Conectar",n="WhatsApp",i="Viber",r="Facebook",c="Instagram",l="Twitter",d="Crear",u="Etiquetas",m="Departamentos",p="cohete",g="Terminar",h="verificar",y="siguiente",f="Accesos directos",v="Correo electrónico",b="Teléfono",w="X",k="YouTube",A="Informes",C="Personalizaciones",L="IA",q="Nuevo ",z="Abierto",N="Pospuesto",j="Respondido",T="Resuelto",E="Cerrado",P="Sonrisa",I={"Getting started":"Iniciar la aplicación","Learn the basics":"Aprende los conceptos básicos","Add agents":"Añadir agentes","Add departments":"Añadir departamentos","Connect email accounts":"Conectar cuentas de correo","Connect social media":"Conectar redes sociales","Connect messaging apps":"Conectar aplicaciones de mensajería","Create contact widget":"Crear widget de contacto","Create call center":"Crear centro de llamadas","Configure customer portal":"Configurar portal de clientes","Keyboard Shortcuts":"Atajos de teclado","Improve your CX skills":"Mejora tus habilidades de CX","Contact Us":"Contáctenos",Manage:e,"Add agent":"Añadir agente","Create agent account to complete this step.":"Crear cuenta de agente para completar este paso.","Next, let's further explore Departments and their purpose.":"A continuación, vamos a seguir explorando los departamentos y su propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Empecemos por crear cuentas de agentes para sus colegas y miembros del equipo.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Las cuentas de agentes también pueden asignarse a departamentos específicos en función de su área de conocimiento, y software LiveAgent incluso le permite gestionar sus permisos y roles.","Types of LiveAgent account":"Tipos de cuenta de LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"De forma predeterminada, hay tres tipos de cuentas de agentes en LiveAgent. Agente, Administrador y Propietario.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Los agentes pueden ver, responder y administrar tickets, recoger chats/llamadas en vivo, escribir y administrar el contenido de la base de conocimiento, administrar contactos, crear sus propios mensajes enlatados y respuestas predefinidas, administrar sus propios perfiles de agentes, y ver sus propios informes de agentes.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Los administradores, además de los permisos de rol del agente, pueden administrar cuentas de otros agentes y administradores (pero no la cuenta del propietario), ver todos los informes y configurar los ajustes del sistema.",Owner:o,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Además de los permisos del rol de administrador, el propietario también puede administrar la configuración de facturación y pago de la cuenta de LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Ahora, vamos a crear cuentas de agentes para sus compañeros de trabajo y establecer sus papeles.","Manage agents":"Gestionar agentes","Need help configuring your agent accounts? Learn more":"¿Necesitas ayuda para configurar tus cuentas de agente? Más información","Custom agent roles (paid feature)":"Rol de agente personalizado (función de pago)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Además de los roles predeterminados, puede establecer roles de agente a medida y concederles permisos específicos para satisfacer sus necesidades operativas únicas.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ahora que tenemos Agentes y Departamentos clasificados, necesitamos establecer algunos canales de comunicación.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Añadir Departamentos a tu cuenta de LiveAgent puede mejorar significativamente la eficiencia de tu proceso de soporte al cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"El propósito de crear Departamentos es ordenar y asignar tickets a los equipos o agentes respectivos mejor preparados para manejarlos. Esto no solo mejora la eficiencia y productividad del soporte al cliente, sino que también garantiza que las consultas de los clientes sean atendidas por aquellos con la experiencia adecuada.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Además, los departamentos pueden proporcionar datos vitales para análisis e información, ofreciendo una imagen clara de qué áreas reciben la mayoría de consultas o requieren más recursos para mejorar el servicio al cliente. La estructura del departamento también ayuda a brindar un servicio más personalizado a medida que el cliente interactúa con especialistas familiarizados con sus preocupaciones o necesidades específicas.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Tu cuenta de LiveAgent ya tiene un departamento predeterminado llamado “General”. Siéntete libre de renombrarlo o agregar nuevos departamentos ahora.","Manage departments":"Gestionar departamentos","Need help creating or configuring your departments? Learn more":"¿Necesitas ayuda para crear o configurar tus departamentos? Más información","Choose theme":"Seleccionar tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Empecemos por elegir un tema para el portal del cliente. Hay algunas opciones para elegir. Puedes utilizar el botón "Vista previa" para verlos primero.',Connect:s,"Connect email accounts to complete this step.":"Conecta cuentas de correo electrónico para completar este paso.","If you are done with email accounts, it’s time to have a look at social media channels.":"Si has terminado con las cuentas de correo electrónico, es hora de echar un vistazo a los canales de redes sociales.","Create your new helpdesk email address":"Crea tu nueva dirección de correo electrónico de helpdesk","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Empecemos por conectar tus cuentas de email a LiveAgent, lo que te permitirá recibir emails como tickets y responder a ellos de manera fluida.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Se deben configurar dos tipos de cuentas de correo electrónico en LiveAgent, entrante y saliente. La misma cuenta de correo electrónico se utiliza a menudo tanto como cuenta entrante como saliente.","Incoming email accounts":"Cuentas de correo entrantes","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Estas cuentas reciben los correos electrónicos de tus clientes. Cada correo enviado a estas cuentas se importa a LiveAgent, creando un ticket.","Need help connecting your email accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico? Más información","Outgoing email accounts":"Cuentas de email salientes","Your Built-in Email Account":"Tu cuenta de correo electrónico incorporada","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Cada cuenta de LiveAgent tiene una dirección de correo electrónico incorporada, que sirve como una cuenta de correo entrante y saliente. Proporcionamos este buzón de forma gratuita, pero contiene algunas limitaciones. Se recomienda su uso durante la configuración inicial de su cuenta LiveAgent y para pruebas fundamentales, pero no para la comunicación con sus clientes.","connect email accounts":"conectar cuentas de correo","Your built-in email address is: ":"Su dirección de correo electrónico integrada es: ","Feel free to send a test email to this address and see LiveAgent in action!":"¡Siéntase libre de enviar un correo electrónico de prueba a esta dirección y ver LiveAgent en acción!","This step requires you to connect any messaging app you prefer.":"Este paso requiere que conectes cualquier aplicación de mensajería que prefieras.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ahora, introduzcamos otro aspecto esencial de nuestra herramienta - la diversidad de widgets de contacto que LiveAgent ofrece para su conveniencia.","Connect Messaging apps":"Conectar aplicaciones de mensajería","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar estas plataformas de mensajería a LiveAgent le permite responder a sus clientes desde una sola plataforma, eliminando la necesidad de cambiar entre diferentes aplicaciones o cuentas continuamente.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular tus cuentas de WhatsApp a LiveAgent transformará sin problemas todos los mensajes entrantes de WhatsApp en tickets dentro del sistema. Esto permite a sus agentes responder de forma fácil y eficiente a cada consulta de cliente recibida a través de WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp? Más información",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Al integrar sus cuentas de Viber con LiveAgent, todos los mensajes entrantes de Viber se convierten sistemáticamente en tickets individuales dentro de la plataforma. Esto le permite a sus agentes responder rápida y sin esfuerzo a cada solicitud de cliente recibida a través de Viber.","Need help connecting your Viber accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Viber? Más información",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte su página de negocios de Facebook y transforme todos los mensajes, comentarios y mensajes privados enviados a esa página en tickets.","Need help connecting your Facebook accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Facebook? Más información",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"¿Necesitas ayuda para conectar tus cuentas de Instagram? Más información",Twitter:l,"Need help connecting your X(Twitter) accounts? Learn more":"¿Necesitas ayuda para conectar tus X (Twitter) cuentas? Más información","Connecting social media account is needed to finalize this step.":"Conectar cuenta de redes sociales es necesario para finalizar este paso.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"¿Y qué tal conectar cuentas de WhatsApp o Viber? ¡Con LiveAgent, te tenemos cubierto!","Connect your social media accounts":"Conectar su primera cuenta de mail","connect social media":"conectar redes sociales","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent se puede integrar con cuentas de Facebook, Instagram y X(Twitter) y transformar la comunicación de estos canales en tickets para una gestión mejor y más fácil. Tener todas las redes sociales disponibles conectadas a LiveAgent le permite interactuar y responder a sus clientes desde un solo lugar en vez de cambiar constantemente entre sus cuentas de redes sociales.","Integration possibilities with many VoIP providers worldwide":"Posibilidades de integración con muchos proveedores de VoIP en todo el mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si tu proveedor deseado no está en la lista, siempre se puede usar el método de integración general, ¡pero no dudes en decírnoslo! ¡Haremos todo lo posible por añadirlos!","Unlimited call recording":"Grabación de llamadas ilimitada","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Con grabaciones de llamadas ilimitadas, puedes capturar cada interacción telefónica, proporcionando un recurso valioso para aseguramiento de calidad y capacitación continua para el agente.","IVR (interactive voice response)":"IVR (respuesta de voz interactiva)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esta función le permite jugar saludos personalizados o grabaciones informativas para atraer a los que llaman. Proporciona opciones para la recolección de datos durante la interacción de las llamadas y permite a las llamadas interactuar a través de la señalización de tono de toque. Las llamadas pueden invocar varias acciones presionando números, como ser enrutado al agente o departamento correcto o solicitar un callback.","Call Devices":"Dispositivos de llamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si prefiere no manejar llamadas a través del navegador de su PC, puede enlazar un teléfono de hardware externo a LiveAgent. Esta función le permite realizar o responder llamadas fácilmente, ofreciendo un método alternativo para gestionar las interacciones telefónicas que mejor se adapte a su conveniencia.","Mobile apps":"Aplicaciones móviles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para proporcionarle mayor comodidad, ofrecemos aplicaciones móviles gratuitas tanto para Android como para plataformas iOS. Estas aplicaciones te permiten administrar tus llamadas de LiveAgent sin esfuerzo mientras estás de viaje.","Call queue":"Cola de llamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Nuestra función de cola de llamadas asegura que no se pierda ninguna llamada incluso cuando todos los agentes están ocupados. Las llamadas entrantes entran en cola y esperan su turno hasta que el próximo agente disponible pueda manejar la llamada.","Create a call center":"Crear un centro de llamadas","To complete this step, connect your phone number from VoIP.":"Para completar este paso, conecta tu número de teléfono de VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Estamos a punto de llegar. ¡Solo queda un último paso! Echemos un vistazo al Portal del Cliente y a lo que ofrece.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ofrece una solución integrada para centro de llamadas que le permite recibir, responder y registrar llamadas telefónicas como tickets. Así, con unos pocos pasos, puede convertir su mesa de ayuda en un centro de llamadas dinámico, eliminando la necesidad de soluciones de llamadas de terceros.","What we offer?":"¿Qué ofrecemos?","warning icon":"ícono de advertencia","What do you need?":"¿Qué necesitas?","Connect it with your LiveAgent account":"Conectarlo con tu cuenta de LiveAgent","Call center":"Centro de llamadas","Need help setting up your Call center? Learn more":"¿Necesitas ayuda para configurar tu centro de llamadas? Más información","Chat buttons":"Botones de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estos son fácilmente personalizables y permiten a tus clientes iniciar instantáneamente un chat en vivo con tus representantes directamente desde tu página web. Hay muchos tipos y diseños predefinidos disponibles. ¡Asegúrate de revisarlos!","Need help setting up your Chat Buttons? Learn more":"¿Necesitas ayuda para configurar tus Botones de Chat? Más información","Chat invitations":"Invitaciones de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Involucre a sus clientes de forma proactiva enviando invitaciones de chat automatizadas basadas en criterios específicos, como páginas visitadas o tiempo pasado en una página.","Need help setting up your Chat Invitations? Learn more":"¿Necesitas ayuda para configurar tus Invitaciones de Chat? Más información","Contact forms":"Formularios de contacto","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite a los clientes enviar rápidamente sus consultas o comentarios como tickets directamente desde su página web simplemente haciendo clic en un botón o llenando un formulario en la página.","Need help setting up your Contact Forms? Learn more":"¿Necesitas ayuda para configurar tus Formularios de Contacto? Más información","Call buttons":"Botones de llamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Estos simples botones permiten a sus clientes iniciar una llamada directa desde su navegador web con un agente disponible de su equipo en LiveAgent.","Need help setting up your Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de llamada? Más información","Video call buttons":"Botones de videollamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como su nombre lo sugiere, este botón ofrece una oportunidad de interacción cara a cara, permitiendo a los clientes y agentes conectarse de manera aún más personal.","Need help setting up your Video Call Buttons? Learn more":"¿Necesitas ayuda para configurar tus botones de videollamada? Más información","You can finish this step by creating any contact widget.":"Puede terminar este paso creando cualquier widget de contacto.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"¿Sabías que con LiveAgent, también puedes administrar llamadas telefónicas reales?","Create contact widgets for your website":"Crear widgets de contacto para su sitio web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent proporciona varios widgets de contacto que tienen como objetivo mejorar su experiencia interactiva de servicio al cliente y agilizar la comunicación. Cada uno de estos widgets ofrece un camino único para conectarse con los clientes, mejorando en última instancia su experiencia y potenciando el rendimiento de su servicio al cliente.",Create:d,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"¿Ya estás familiarizado con los fundamentos de LiveAgent? Continuemos con la configuración.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ahora que has entendido los fundamentos, es hora de comenzar a configurar el software.","How does LiveAgent work?":"¿Cómo funciona LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"El software de mesa de ayuda LiveAgent es una herramienta de servicio al cliente que ayuda a gestionar y optimizar las interacciones con los clientes a través de múltiples canales como correo electrónico, chat en vivo, llamadas telefónicas y redes sociales.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"El software clasifica automáticamente las consultas entrantes de los clientes en tickets y las asigna al departamento o agente correspondiente usando reglas predefinidas. Proporciona un único buzón compartido donde los agentes pueden acceder y responder a todas las consultas de los clientes. LiveAgent también ofrece funciones como reglas de automatización, SLA, informes, análisis y una base de conocimientos que ayuda en el autoservicio.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En esencia, LiveAgent mejora la eficiencia de su servicio al cliente y garantiza que todas las comunicaciones con los clientes se manejen de manera oportuna y organizada.","LiveAgent in a nutshell":"LiveAgent en pocas palabras","What is a ticket?":"¿Qué es un ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de mesa de ayuda es esencialmente un registro digital de la solicitud o asistencia de un cliente. Este ticket contiene toda la información relevante sobre el problema o consulta del cliente, incluyendo sus datos de contacto, La naturaleza del problema y cualquier interacción que se haya tenido con el cliente en relación con el problema. El ticket puede provenir de varias fuentes, tales como correos electrónicos, llamadas telefónicas, chats en vivo o mensajes de redes sociales.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"A medida que el problema avanza hacia la resolución, el ticket se actualiza con nuevas acciones, respuestas o notas. El ticket pasa por varios estados, comenzando desde estar 'nuevo', hasta estar 'respondido' cuando un agente responde, 'abierto' cuando el cliente responde, y finalmente 'resuelto' cuando el problema se resuelve. Si el ticket no se vuelve a abrir, concluirá su ciclo con el estado 'cerrado' final e irreversible. Este sistema garantiza que el problema de cada cliente se rastree, aborde y resuelva sistemáticamente. Para ayudar en la gestión y distribución de tickets, es importante crear Departamentos. Esto delega eficazmente la autoridad y responsabilidad relacionadas con los tickets, asegurando que cada ticket se dirija al equipo o persona adecuada.",Departments:m,"What is a department":"Qué es un departamento",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Un departamento se refiere a un grupo designado dentro de la organización que maneja tickets específicos o consultas de clientes. Puede representar diferentes áreas funcionales dentro de una empresa como "Servicio al Cliente", "Soporte Técnico", "Facturación" o "Ventas", o puede representar diferentes habilidades lingüísticas o competencia de equipo como “Ventas - Inglés”, “Ventas - Alemán” o “Técnico - Nivel 2”. Esto asegura que los tickets se asignen rápidamente a las personas adecuadas, lo que puede resolver problemas de manera más rápida y eficiente.',"What is an agent?":"¿Qué es un agente?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agente es un miembro de su equipo de soporte que interactúa directamente con sus clientes para resolver sus consultas o problemas. Son esencialmente los usuarios del software LiveAgent dentro de su cuenta LiveAgent, encargado de responder a las preguntas de los clientes que llegan como billetes.","Let's start":"Empecemos",rocket:p,Finish:g,"Redo unfinished steps":"Rehacer pasos incompletos",check:h,next:y,"heading icon":"ícono de título","Skip this step":"Saltar este paso","You are all set":"Ya está todo listo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Has completado con éxito todos los pasos para configurar tu software de LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Asegúrate de experimentar con todas las diversas funciones y herramientas disponibles. Recuerda, la clave del éxito con software como este es aprovechar al máximo sus capacidades. Mantente curioso, innovador y siempre listo para interacciones significativas con el cliente. Estamos emocionados de ver cómo esta plataforma te ayudará a impulsar tus interacciones con los clientes, mejorar los tiempos de respuesta y aumentar la satisfacción general del cliente.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"En caso de que necesites ayuda o tengas consultas, nuestro soporte está a solo un clic de distancia. Nunca dudes en ","reach out":"contactarse",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"¿Te gustaría navegar por LiveAgent de forma más rápida y eficiente? Familiarizarte con los accesos directos disponibles ciertamente acelerará tus tareas y mejorará tu productividad. Visita nuestra página de accesos directos dedicada. ","Check out shortcuts":"Consulta los accesos directos","Discover the secrets of LiveAgent":"Descubre los secretos de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Y para aquellos ansiosos por ahondar más y realmente dominar LiveAgent, hemos recopilado una colección de artículos tutoriales y guías que abarcan una amplia gama de temas. Así que sigue adelante y comienza a explorar.","Improve your LiveAgent skills":"Mejora tus habilidades de LiveAgent","We’d love to hear from you.":"Nos encantaría saber de ti.","Need support or advice? We’re ready to listen.":"¿Necesitas soporte o consejo? Estamos listos para escucharte.","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"¡No dudes en contactarnos! Estamos disponibles las 24 horas al día, los 7 días de la semana.",Email:v,"Chat with us":"Escribenos por chat","Message us":"Mándanos un mensaje","Contact form":"Formulario de contacto","Contact for sales purposes:":"Contacto para fines de ventas:",Phone:b,"(Toll Free in USA & Canada)":"(Llamada gratuita en EE. UU. y Canadá)","(European Union & Worldwide)":"(Unión Europea y todo el mundo)","Our offices:":"Nuestras oficinas:","Self-help and system status:":"Autoayuda y estado del sistema:","Find answers to your questions, day or night.":"Encuentre respuestas a sus preguntas, de día o de noche.","Go to our support portal":"Vaya a nuestro portal de soporte","Support portal":"Portal de soporte","Looking for answers?":"¿Buscando respuestas?","Go to status page":"Ir a la página de estado","Status page":"Página de estado","Check out our service status":"Consulte el estado de nuestro servicio","Social networks:":"Redes sociales:","We’re looking forward to talking to you on social media.":"Esperamos con interés hablar contigo en las redes sociales.","Connect with us":"Conéctate con nosotros","Join our community today":"Únete a nuestra comunidad hoy","Join our journey":"Únete a nuestro viaje","Let's make memories":"Hagamos recuerdos",X:w,"Let's connect":"Conectémonos","Join our tribe, let's grow":"Únete a nuestra tribu, crezcamos juntos",YouTube:k,"Learn & grow on":"Aprende y crece en","Discover and thrive":"Descubrir y prosperar","Email templates":"Plantillas de correo electrónico","Personalize your customer interactions with customizable email templates.":"Personaliza tus interacciones con clientes con plantillas de correo electrónico personalizables.","Ticket Filters":"Filtros de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Reduzca la gestión de tickets mediante filtros para ordenar y organizar sus tickets.","Agents ranking":"Clasificación de agentes","Enable your customers to assess the assistance provided by your support agents.":"Habilita a tus clientes para evaluar la asistencia proporcionada por tus agentes de soporte.","Canned Messages":"Mensajes predefinidos","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Crear respuestas predefinidas a preguntas comunes para respuestas rápidas y consistentes.","Automatic Rules":"Reglas automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Mejore la eficiencia mediante la creación de acciones predefinidas y flujos de trabajo con reglas.","Ticket Tags":"Etiquetas del ticket","Enhance ticket organization and searchability by creating useful tags.":"Mejorar la organización y la búsqueda de tickets mediante la creación de etiquetas útiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenga información valiosa sobre sus operaciones de servicio al cliente a través de informes detallados.","SLA (Service Level Agreement)":"SLA (Acuerdo de nivel de servicio)","Define and monitor performance standards by creating Service Level Agreements.":"Definir y supervisar los estándares de rendimiento mediante la creación de acuerdos de nivel de servicio.","Domain Parking":"Estacionamiento de dominio","Connect and use your own domain with your LiveAgent account.":"Conecta y usa tu propio dominio con tu cuenta de LiveAgent.",Customizations:C,"Personalize your LiveAgent according to your branding needs and preferences":"Personaliza tu LiveAgent de acuerdo a tus necesidades y preferencias de marca","Integrations & Plugins":"Integraciones y complementos","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplía la funcionalidad de LiveAgent integrando con varias plataformas a través de plugins.","Explore Other Features":"Explorar otras características","Better understand and utilize the full range of features offered by LiveAgent.":"Mejor entender y utilizar la gama completa de características ofrecidas por LiveAgent.","Provide excellent customer service.":"Proporcionar un excelente servicio al cliente.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para dominar verdaderamente LiveAgent, consulta nuestra colección de artículos y guías sobre cómo hacerlo.","Home tab":"Pestaña de inicio","Open ticket to be solved (if any)":"Abrir ticket para ser resuelto (si existe)","Resolve ticket":"Resolver ticket","Show predefined answers":"Mostrar respuestas predefinidas","Answer the chat":"Responder al chat","Answer the chat on background":"Responder al chat en segundo plano","Open ticket on background":"Abrir ticket en segundo plano","Send message":"Enviar mensaje","Close ticket tab":"Cerrar pestaña de ticket","Close ticket window":"Cerrar ventana de tickets","Show canned messages":"Mostrar mensajes predefinidos","Cycle through the opened ticket tabs":"Recorrer las pestañas de tickets abiertas","Previous or next tab":"Pestaña anterior o siguiente","Close active tab":"Cerrar pestaña activa","Answer ticket":"Tickets","Canned message":"Mensaje predefinido","Predefined answers":"Respuestas predefinidas","Save time with keyboard shortcuts":"Ahorra tiempo con atajos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Utiliza atajos de teclado para mejorar tus habilidades y productividad.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Cuando pasas el cursor sobre ciertos elementos, se mostrará un mensaje emergente si hay un acceso directo disponible.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Los departamentos también permiten flujos de trabajo estructurados. Puede establecer reglas y permisos de acceso para cada departamento, lo que ayuda a mantener un entorno de trabajo organizado","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"A medida que el problema avanza hacia la resolución, el ticket se actualiza con nuevas acciones, respuestas o notas. El ticket pasa por varios estados, comenzando desde estar 'nuevo', hasta estar 'respondido' cuando un agente responde, 'abierto' cuando el cliente responde, y finalmente 'resuelto' cuando el problema se resuelve. Si el ticket no se vuelve a abrir, concluirá su ciclo con el estado 'cerrado' final e irreversible. Este sistema garantiza que el problema de cada cliente se rastree, aborde y resuelva sistemáticamente. Para ayudar en la gestión y distribución de tickets, es importante crear Departamentos. Esto delega eficazmente la autoridad y responsabilidad relacionadas con los tickets, asegurando que cada ticket se dirija al equipo o persona adecuada.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Asegúrate de experimentar con todas las diversas funciones y herramientas disponibles. Recuerda, la clave del éxito con software como este es aprovechar al máximo sus capacidades. Mantente curioso, innovador y siempre listo para interacciones significativas con el cliente. Estamos emocionados de ver cómo esta plataforma te ayudará a impulsar tus interacciones con los clientes, mejorar los tiempos de respuesta y aumentar la satisfacción general del cliente.","Learn more":"Aprende más",AI:L,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Mejore su estrategia de soporte con soluciones impulsadas por IA para optimizar y simplificar sus flujos de trabajo.","Need help configuring your agent accounts?":"¿Necesitas ayuda para configurar tus cuentas de agente?","Need help creating or configuring your departments?":"¿Necesitas ayuda para crear o configurar tus departamentos?","Need help connecting your email accounts?":"¿Necesitas ayuda para conectar tus cuentas de correo electrónico?","Need help connecting your WhatsApp accounts?":"¿Necesitas ayuda para conectar tus cuentas de WhatsApp?","Need help connecting your Viber accounts?":"¿Necesitas ayuda para conectar tus cuentas de Viber?","Need help connecting your Facebook accounts?":"¿Necesitas ayuda para conectar tus cuentas de Facebook?","Need help connecting your Instagram accounts?":"¿Necesitas ayuda para conectar tus cuentas de Instagram?","Need help connecting your X(Twitter) accounts?":"¿Necesitas ayuda para conectar tus cuentas de X(Twitter)?","Need help setting up your Call center?":"¿Necesitas ayuda para configurar tu centro de llamadas?","Need help setting up your Chat Buttons?":"¿Necesitas ayuda para configurar tus botones de chat?","Need help setting up your Chat Invitations?":"¿Necesitas ayuda para configurar tus Invitaciones de Chat?","Need help setting up your Contact Forms?":"¿Necesitas ayuda para configurar tus Formularios de Contacto?","Need help setting up your Call Buttons?":"¿Necesitas ayuda para configurar tus botones de llamada?","Need help setting up your Video Call Buttons?":"¿Necesitas ayuda para configurar tus botones de videollamada?","Create a new department or rename the default one to finish this step.":"Crear un nuevo departamento o renombrar el predeterminado para terminar este paso.",New:q,Open:z,Postponed:N,Answered:j,Resolved:T,Closed:E,"Failed to update step. Please try again later.":"No se pudo actualizar el paso. Por favor, inténtelo de nuevo más tarde.",'Changing the view "Getting started" failed.':'Falló el cambio de vista "Comenzando".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecta tu página de negocios de X y transforma todas las publicaciones, comentarios y mensajes privados enviados a esa página en tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent se puede integrar con cuentas de Facebook, Instagram y X(Twitter) y transformar la comunicación de estos canales en tickets para una gestión mejor y más fácil. Tener todas las redes sociales disponibles conectadas a LiveAgent le permite interactuar y responder a sus clientes desde un solo lugar en vez de cambiar constantemente entre sus cuentas de redes sociales.","Change theme":"Cambiar tema","Need help customizing your Customer portal?":"¿Necesitas ayuda para personalizar tu portal de cliente?","Personalize Customer Portal":"Personalizar portal del cliente","You can also easily customize the color scheme of your customer portal.":"También puedes personalizar fácilmente el esquema de colores de tu portal de clientes.","Change colors":"Cambiar colores","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Como quizás ya hayas notado en las pantallas de configuración del portal del cliente, hay otras opciones más avanzadas, como personalizar el HTML y CSS o añadir tus propios scripts de seguimiento al portal del cliente en sí.","Create your first article":"Crea tu primer artículo","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Otra cosa a tener en cuenta es lo fácil que es crear tus propios artículos de base de conocimientos para los visitantes de tu portal de clientes.","Create article":"Crear artí­culo","Make your Knowledgebase public":"Hacer pública su base de conocimientos","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"El último paso es permitir que la base de conocimientos haga que sus artículos sean visibles en su portal de clientes.","Enable knowledgebase":"Activar la base de conocimientos","Manage knowledgebase":"Gestionar la base de conocimiento","Keep up the pace! Create your knowledgebase to finalize this step.":"¡Mantén el ritmo! Crea tu base de conocimiento para finalizar este paso.","Congratulations! You've reached the end.":"¡Felicidades! Has llegado al final.","Configure Customer Portal":"Configurar portal de clientes","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Como último paso, hablemos sobre el portal del cliente, una plataforma donde sus clientes pueden comunicarse, obtener información y resolver sus problemas de forma independiente. Una base de conocimiento bien mantenida puede reducir significativamente la carga sobre sus agentes y mejorar la satisfacción del cliente.","Customer support portal":"Portal de soporte al cliente","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Y ahora echemos un vistazo a su propio Portal del Cliente aquí: {link} Puede tardar un tiempo hasta que también esté bonito y brillante, pero no se preocupe, eventualmente llegará allí.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Con LiveAgent, puedes personalizar completamente el diseño de tu portal de clientes de acuerdo con el tema y las preferencias de tu marca. Como ejemplo o inspiración, no dudes en consultar nuestra base de conocimientos de LiveAgent disponible en {link}, que se construye solo con esta función.","Getting started progress":"Progreso de los primeros pasos","Do not show Getting started screen after login":"No mostrar la pantalla de primeros pasos después de iniciar sesión","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Una vez habilitado, vuelve a tu portal de clientes {link} y ve lo que has logrado. ¡Bien hecho! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} pasos finalizados","Learn the basics.":"Aprende los conceptos básicos.","Show shortcuts":"Mostrar atajos","Chat button":"Botón de chat","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Conecta tu página comercial de Instagram y transforma todos los comentarios en tus publicaciones y menciones de cuenta en tickets. La página comercial debe estar vinculada a una página de Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Conecta tu cuenta de X y transforma todas las publicaciones en tickets basados en consultas definidas.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obtener un número de teléfono de un proveedor de VoIP (voz sobre protocolo de internet)","Upgrade your helpdesk account to manage your own call center":"Actualiza tu helpdesk para gestionar tu propio centro de llamadas",Smile:P,"Contact widgets":"Widgets de contacto","All done":"Todo hecho"};export{L as AI,t as Admins,a as Agents,j as Answered,E as Closed,s as Connect,d as Create,C as Customizations,m as Departments,v as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,q as New,z as Open,o as Owner,b as Phone,N as Postponed,A as Reports,T as Resolved,f as Shortcuts,P as Smile,u as Tags,l as Twitter,i as Viber,n as WhatsApp,w as X,k as YouTube,h as check,I as default,y as next,p as rocket};