@qualityunit/liveagent-help 0.0.12 → 0.0.13

package/dist/assets/et-EE.js

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-const e="Halda",a="Agendid",t="Administraatorid",i="Omanik",s="Ühenda",n="WhatsApp",o="Viber",l="Facebook",r="Instagram",d="Twitter",u="Loo",m="Sildid",k="Osakonnad",g="rakett",c="Lõpeta",v="märgi",h="järgmine",p="Otseteed",b="E-post",f="Telefon",y="X",w="YouTube",j="Aruanded",A="Kohandused",L="AI",S="Uus",T="Avatud",C="Edasilükatud",V="Vastatud",I="Lahendatud",K="Suletud",N={"Getting started":"Alustamine","Learn the basics":"Õppige põhitõdesid","Add agents":"Lisa agente","Add departments":"Lisa osakondi","Connect email accounts":"heda meilikontosid","Connect social media":"Ühenda sotsiaalmeedia","Connect messaging apps":"Ühenda sõnumivahetuse rakendusi","Create contact widget":"Loo kontaktividin","Create call center":"Loo kõnekeskus","Configure customer portal":"Konfigureeri kliendiportaali","Keyboard Shortcuts":"Klaviatuuri otseteed","Improve your CX skills":"Täienda oma kliendikogemuse oskusi","Contact Us":"Võta meiega ühendust",Manage:e,"Add agent":"Lisa agent","Create agent account to complete this step.":"Sammu lõpule viimiseks tuleb luua agendi konto.","Next, let's further explore Departments and their purpose.":"Järgmiseks uurime Osakondi ja nende eesmärki.","Let's start by creating agent accounts for your colleagues and team members.":"Alustame kolleegidele ja meeskonnaliikmetele agentide kontode loomisega.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agentide kontod saab määrata ka konkreetsetele osakondadele vastavalt nende erialale, ning LiveAgenti tarkvara võimaldab teil isegi hallata nende õigusi ja rolle.","Types of LiveAgent account":"LiveAgenti konto tüübid","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Vaikimisi on LiveAgentis kolme tüüpi agendi kontosid. Agent, administraator ja omanik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agendid saavad vaadata, vastata ja hallata pileteid, võtta vastu reaalajas vestlusi/kõnesid, kirjutada ja hallata teadmusbaasi sisu, kontakte, luua oma ettekirjutatud sõnumeid ja eelnevalt määratletud vastuseid, hallata oma agendiprofiili ja näha oma agendiaruandeid.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administraatorid saavad lisaks agendi rolli õigustele hallata teiste agentide ja adminnide kontosid (aga mitte omaniku kontot), näha kõiki aruandeid ja konfigureerida süsteemi seadeid.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Lisaks andministraatori rollide lubadele, saab omanik hallata ka LiveAgenti konto arveldamise ja maksete seadeid.","Now, let’s create agent accounts for your coworkers and set their roles.":"Nüüd loome teie kolleegidele agendi kontod ja määrame nende rollid.","Manage agents":"Halda agente","Need help configuring your agent accounts? Learn more":"Vajad abi agentide kontode konfigureerimisel? Uuri lähemalt","Custom agent roles (paid feature)":"Kohandatud agentide rollid (tasuline funktsioon)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Lisaks vaikimisi rollidele saate luua kohandatud agendi rolle ja anda neile spetsiifilisi õigusu, et need vastaksid teie ainulaadsetele toimimisvajadustele.","Create new department or rename default one to finish this step.":"Sammu lõpetamiseks looge uus osakond või nimetage vaikimisi osakond ümber.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nüüd, kui meil on agentuurid ja osakonnad paigas, peame looma mõned suhtluskanalid.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Osakondade lisamine teie LiveAgenti kontole võib oluliselt parandada teie klienditoe protsessi efektiivsust.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Osakondade loomise eesmärk on sorteerida ja määrata pileteid vastavatesse meeskondadesse või agentidele, kes on kõige paremini sobilikud nende käsitlemiseks. See mitte ainult ei paranda klienditoe efektiivsust ja tootlikkust, vaid tagab ka, et klientide küsimusi haldavad inimesed, kellel on õige pädevus.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Osakonnad võimaldavad samuti struktureeritud töövooge. Saate seadistada iga osakonna reegleid ja juurdepääsulube, mis aitab säilitada organiseeritud töökeskkonda.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Lisaks võivad osakonnad anda hindamiseks ja ülevaadete tegemiseks olulisi andmeid, pakkudes ülevaadet, millised valdkonnad saavad kõige rohkem päringuid või vajavad rohkem ressursse klienditeeninduse parandamiseks. Osakonna struktuur aitab samuti pakkuda isikupärasemat teenust, kuna klient suhtleb spetsialistidega, kes tunnevad tema konkreetseid muresid või vajadusi.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Teie LiveAgenti kontol on juba üks vaikimis osakond nimega "Üldine". Muutke selle nime või lisage kohe uusi osakondi.',"Manage departments":"Halda osakondi","Need help creating or configuring your departments? Learn more":"Vajad abi oma osakondade loomisel või seadistamisel? Uuri lähemalt","Choose theme":"Vali teema",Connect:s,"Connect email accounts to complete this step.":"Sammu lõpule viimiseks tuleb teil ühendada oma e-posti kontod.","If you are done with email accounts, it’s time to have a look at social media channels.":"Kui olete oma e-posti kontodega lõpetanud, on aeg vaadata sotsiaalmeedia kanaleid.","Create your new helpdesk email address":"Looge oma uus klienditoe e-posti aadress","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Alustuseks ühendame teie e-posti kontod LiveAgentiga, mis võimaldab teil saada e-kirju piletitena ja neile sujuvalt vastata.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"LiveAgentis peavad olema seadistatud kahte tüüpi e-posti kontod: sissetulevad ja väljaminevad. Sama e-posti kontot kasutatakse sageli nii sissetuleva kui ka väljamineva kontona.","Incoming email accounts":"Sissetulevad e-posti kontod","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Need kontod võtavad vastu e-kirju teie klientidelt. Iga nendele kontodele saadetud e-kiri imporditakse LiveAgenti ning luuakse pilet.","Need help connecting your email accounts? Learn more":"Vajad abi oma e-posti kontode ühendamisel? Uuri lähemalt","Outgoing email accounts":"Väljuvad meilikontod","Your Built-in Email Account":"Teie sisseehitatud e-posti konto","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Igal LiveAgenti kontol on sisseehitatud e-posti aadress, mis toimib nii sissetuleva kui ka väljamineva e-posti kontona. Me pakume seda postkasti tasuta, kuid see sisaldab teatud piiranguid. Soovitame seda kasutada teie LiveAgenti konto esialgsel seadistamisel ja algsel katsetamisel, kuid mitte kliendiga suhtlemiseks.","connect email accounts":"ühenda e-posti kontod","Your built-in email address is: ":"Teie sisseehitatud e-posti aadress on: ","Feel free to send a test email to this address and see LiveAgent in action!":"Ärge kõhelge saatmast proovimeili sellele aadressile ja näha LiveAgentit tegutsemas!","This step requires you to connect any messaging app you prefer.":"See samm nõuab, et ühendaksite oma eelistatud sõnumirakenduse.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Nüüd tutvustame meie tööriista veel ühte olulist aspekti - erinevaid kontaktividinaid, mida LiveAgent teie mugavuse huvides pakub. ","Connect Messaging apps":"Ühenda sõnumivahetuse rakendusi","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Nende sõnumiteenuste platvormide ühendamine LiveAgentiga võimaldab teil vastata oma klientidele ühest ainulaadsest platvormist, elimineerides pideva vajaduse vahetada erinevate rakenduste või kontode vahel.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Oma WhatsAppi kontode sidumine LiveAgentiga muudab süsteemis kõik saabuvad WhatsAppi sõnumid piletiteks. See võimaldab teie agentidel kergesti ja efektiivselt vastata igale WhatsAppi kaudu saadud kliendiküsimusele.","Need help connecting your WhatsApp accounts? Learn more":"Vajad abi oma WhatsApp kontode ühendamisel? Uuri lähemalt",Viber:o,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Integreerides oma Viberi kontod LiveAgentiga, muudetakse kõik sissetulevad Viberi sõnumid süsteemselt eraldiseisvateks piletiteks. See võimaldab teie agentidel kiiresti ja vaevata vastata igale Viberi kaudu saadud kliendi päringule.","Need help connecting your Viber accounts? Learn more":"Vajad abi oma Viber kontode ühendamisel? Uuri lähemalt",Facebook:l,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ühendage oma Facebooki ettevõtte leht ja teisendage kõik sellele lehele saadetud postitused, kommentaarid ja privaatsõnumid piletiteks.","Need help connecting your Facebook accounts? Learn more":"Vajad abi Facebooki kontode ühendamisel? Uuri lähemalt",Instagram:r,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ühendage oma ettevõtte Instagrami leht ja teisendage kõik sinna saadetud postitused, kommentaarid ja privaarsed sõnumid piletiteks.","Need help connecting your Instagram accounts? Learn more":"Vajad abi Instagrami kontode ühendamisel? Uuri lähemalt",Twitter:d,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ühendage oma ettevõtte Twitteri leht ja teisendage kõik sellele lehele saadetud postitused, kommentaarid ja privaatsõnumid piletiteks.","Need help connecting your X(Twitter) accounts? Learn more":"Vajad abi oma X-i (Twitter) kontode ühendamisel? Uuri lähemalt","Connecting social media account is needed to finalize this step.":"Selle sammu lõpule viimiseks on vajalik ühendada oma sotsiaalmeedia konto.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Ja kuidas on WhatsAppi või Viberi konto ühendamisega? LiveAgentiga on kõik võimalik!","Connect your social media accounts":"Ühenda oma sotsiaalmeedia kontod","connect social media":"ühenda sotsiaalmeedia","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgenti saab integreerida Facebooki, Instagrami ja X-i(Twitter) kontodega ning muuta nendest kanalitest tuleva suhtluse parema ja lihtsama haldamise eesmärgil piletiteks. Kui kõik saadaolevad sotsiaalvõrgustikud on ühendatud LiveAgentiga, võimaldab see teil suhelda ja vastata oma klientidele ühest tsentraalsest kohast, selle asemel et pidevalt erinevate sotsiaalmeedia kontode vahel vahetada.","Integration possibilities with many VoIP providers worldwide":"Integreerimisvõimalused paljude VoIP pakkujatega üle kogu maailma","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Kui soovitud teenusepakkujat ei ole nimekirjas, saab alati kasutada üldist integratsioonimeetodit, kuid andke meile sellest kindlasti teada! Teeme oma parima, et need lisada.","Unlimited call recording":"Piiramatu kõnesalvestus","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Piiramatu kõnesalvestusega saate talletada iga telefonivestluse, pakkudes väärtuslikku ressurssi kvaliteedikontrolliks ja järjepidevaks agendi koolitamiseks.","IVR (interactive voice response)":"IVR (interaktiivne häälvastus)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Funktsioon võimaldab teil mängida kohandatud tervitusi või teavet, et kaasata helistajaid. IVR pakub kõnede ajal andmete kogumise võimalusi ja võimaldab helistajatel suhelda klahvivajutuste kaudu. Helistajad saavad numbreid vajutades esile kutsuda erinevaid toiminguid, näiteks ümbersuunamine õige agendi või osakonnani või tagasiside taotlemine.","Call Devices":"Kõne seadmed","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Kui te ei eelista käsitleda kõnesid oma arvuti brauseri kaudu, saate hõlpsasti ühendada LiveAgentiga välise riistvaratelefoni. See funktsioon võimaldab teil hõlpsasti teha kõnesid või neile vastata, pakkudes alternatiivset meetodit telefonisuhtluse haldamiseks, vastavalt teie enda mugavuse soovidele.","Mobile apps":"Mobiilirakendused","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Et pakkuda teile lisamugavust, pakume tasuta mobiilirakendusi nii Androidi kui ka iOSi platvormidele. Need rakendused võimaldavad teil hõlpsasti hallata oma LiveAgenti telefonikõnesid ka liikvel olles.","Call queue":"Kõnede järjekord","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Meie kõnede järjekorra funktsioon tagab, et ei jäta ühtegi kõne vahele isegi siis, kui kõik agendid on hõivatud. Sissetulevad kõned pannakse kõik järjekorda ootele, kuni järgmine vaba agent saab kõnele vastata.","Create a call center":"Loo kõnekeskus","To complete this step, connect your phone number from VoIP.":"Selle sammu lõpule viimiseks tuleb teil ühendada oma telefoninumber VoIP-iga.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Peaaegu kõik! Jäänud vaid viimane samm! Vaatame, mida kõike pakub kliendiportaal.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent pakub integreeritud kõnekeskuse lahendust, mis võimaldab vastu võtta, vastata ja registreerida telefonikõnesid piletitena. Nii et vaid mõne sammuga on võimalik muuta oma klienditugi dünaamiliseks kõnekeskuseks, likvideerides vajaduse kolmandate osapoolte helistamislahenduste järele.","What we offer?":"Mida me pakume?","warning icon":"hoiatuse ikoon","What do you need?":"Mida vaja?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Hankige VoIP-i telefoninumber (internetihääleteenuse pakkuja).","Connect it with your LiveAgent account":"Ühendage see oma LiveAgenti kontoga","Call center":"Kõnekeskus","Upgrade your helpdesk to a active call center":"Ülendage oma klienditeenindus aktiivseks kõnekeskuseks","Need help setting up your Call center? Learn more":"Vajad abi oma kõnekeskuse seadistamisel? Uuri lähemalt","Chat buttons":"Vestlusnupud","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Need on hõlpsasti kohandatavad ja võimaldavad teie klientidel kohe algatada reaalajas vestlusi teie esindajatega otse teie veebilehelt. Saadaval on palju erinevaid tüüpe ja eelnevalt seadistatud kujundusi. Vaadake need kindlasti üle!","Need help setting up your Chat Buttons? Learn more":"Vajad abi oma vestlusnuppude seadistamisel? Uuri lähemalt","Chat invitations":"Vestluskutsed","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Kaasake proaktiivselt oma kliente, saates automatiseeritud vestluskutseid, lähtudes enda määratud kriteeriumidest, näiteks külastatud lehtedest või lehel viibitud ajast.","Need help setting up your Chat Invitations? Learn more":"Vajad abi oma vestluskutsete seadistamisel? Uuri lähemalt","Contact forms":"Kontaktivormid","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"See vidin võimaldab klientidel kiiresti edastada oma päringuid või tagasisidet piletitena otse teie veebilehelt, klõpsates lihtsalt nuppu või täites lehe sees oleva vormi.","Need help setting up your Contact Forms? Learn more":"Vajad abi oma kontaktivormide seadistamisel? Uuri lähemalt","Call buttons":"Kõnenupud","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Need lihtsad nupud võimaldavad teie klientidel alustada otsekõnet teie LiveAgenti meeskonna saadaoleva agendiga.","Need help setting up your Call Buttons? Learn more":"Vajad abi oma kõnenuppude seadistamisel? Uuri lähemalt","Video call buttons":"Videokõne nupud","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Nagu nimi ütleb, pakub see nupp võimalust näost-näkku suhtlemiseks, võimaldades klientidel ja agentidel veelgi isiklikuma ühenduse luua.","Need help setting up your Video Call Buttons? Learn more":"Vajad abi oma video kõnenuppude seadistamisel? Uuri lähemalt","You can finish this step by creating any contact widget.":"Selle sammu lõpetamiseks tuleb teil luua mis tahes kontaktividin.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Kas te teadsite, et LiveAgentiga on võimalik hallata ka tegelikke telefonikõnesid?","Create contact widgets for your website":"Looge oma veebilehele kontaktividinaid","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent pakub erinevaid kontaktividinaid, mis on suunatud teie interaktiivse klienditeeninduse kogemuse parandamisele ja suhtluse sujuvamaks muutmisele. Igaüks neist vidinatest pakub ainulaadset võimalust klientidega ühenduse võtmiseks, parendades lõpuks nende kogemust ja tõstes teie klienditeeninduse tulemusi.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Olete juba LiveAgenti põhitõdedega tuttav? Jätkame seadistamisega.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nüüd, kui olete põhitõed selgeks saanud, on aeg alustada tarkvara seadistamisega.","How does LiveAgent work?":"Kuidas LiveAgent töötab?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgenti klienditoe tarkvara on klienditeeninduse tööriist, mis aitab hallata ja sujuvamaks muuta kliendisuhtlust erinevates kanalites, nagu e-post, otsekõne, telefonikõned ja sotsiaalmeedia.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Tarkvara sorteerib sissetulevad klientide päringud automaatselt piletiteks ja jagab need vastavale osakonnale või agentidele eelnevalt määratletud reeglite alusel. See pakub ühtset, jagatud postkasti, kus agendid saavad vaadata kõiki klientide küsimusi ja neile mugavalt vastata. LiveAgent pakub ka selliseid funktsioone nagu automatiseerimisreeglid, SLA, aruanded, analüütika ja teadmusbaas, mis aitavad kaasa iseteenindusele.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Sisuliselt parandab LiveAgent teie klienditeeninduse efektiivsust ja tagab, et kõiki kliendisuhtlusi käsitletakse õigeaegselt ja organiseeritult.","LiveAgent in a nutshell":"LiveAgent üldistatuna","What is a ticket?":"Mis on pilet?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Klienditeeninduse pilet on põhimõtteliselt digitaalne kinnitus kliendi abipalve kohta. See pilet sisaldab kõiki asjakohaseid andmeid kliendi probleemist või päringust, sealhulgas nende kontaktandmeid, probleemi olemust ja kõiki probleemiga seonduvaid suhtlusi. Pilet võib pärineda erinevatest allikatest, näiteks e-kirjadest, telefonikõnedest, reaalajas vestlustest või sotsiaalmeedia sõnumitest.",Tags:m,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Kui probleem liigub lahenduse suunas, värskendatakse piletit uute tegevuste, vastuste või märkmetega. Pilet läbib erinevaid olekuid - alguses on see 'uus', 'vastatud', kui agent on vastanud ning 'avatud', kui klient vastab, ja lõpuks 'lahendatud', kui probleem on lahendatud. Kui piletit ei avata uuesti, lõpetab see oma tsükli lõplikult ja muutumatult 'suletud' olekusse. Süsteem tagab, et iga kliendi probleem jälgitakse, käsitletakse ja lahendatakse süsteemselt. Piletite haldamise ja jagamise hõlbustamiseks on vajalik luua osakondi. See delegeerib tõhusalt volitused ja vastutuse seoses piletitega, tagades, et iga pilet suunatakse õigele meeskonnale või isikule.",Departments:k,"What is a department":"Mis on osakond",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Osakond viitab määratud rühmale organisatsioonis, mis tegeleb konkreetsete piletite või kliendiküsimustega. Osakond võib esindada erinevaid funktsionaalseid valdkondi ettevõttes, nagu "Klienditeenindus", "Tehniline tugi", "Arveldamine" või "Müük", või isegi erinevaid keeleoskusi või meeskonna oskuste taset nagu "Müük - Inglise keeles", "Müük - Saksa keeles" või "Tehniline tugi - 2. tase". See tagab, et piletid määratakse kiiresti õigetele inimestele, mis võimaldab küsimusi lahendada kiiremini ja tõhusamalt.',"What is an agent?":"","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent on teie klienditoe meeskonna liige, kes on otseses kontaktis klientidega, et lahendada nende päringuid või probleeme. Nad on põhimõtteliselt teie konto alla kuuluvad LiveAgenti tarkvara kasutajad, kelle ülesanne on vastata piletitena saabuvatele klietide päringutele.","Let's start":"Alustame",rocket:g,Finish:c,"Redo unfinished steps":"Soorita lõpetamata sammud uuesti",check:v,next:h,"heading icon":"päise ikoon","Skip this step":"Jäta see samm vahele","You are all set":"Kõik on valmis","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Olete edukalt lõpetanud kõik sammud oma LiveAgenti klienditoe tarkvara seadistamisel.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Katsetage kindlasti kõiki erinevad saadaolevaid unktsioone ja tööriistu. Pidage meeles, et selle tarkvara kasutamise edu võti on kõikide võimaluste täielik rakendamine. Olge uudishimulikud, uuenduslikud ja alati valmis suhtlema oma oluliste klientidega. Meil on hea meel näha, kuidas see platvorm aitab teil edendada oma kliendisuhtlust, parandada reageerimiskiirust ja tõsta üldist kliendirahulolu.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Kui teil on vaja abi või tekib küsimusi, on meie tugi vaid hiireklõpsu kaugusel. Ärge kõhelge ","reach out":"kontakteerumast",Shortcuts:p,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Kas soovite LiveAgentis kiiremini ja tõhusamalt navigeerida? Võimalike otsetee'dega tutvumine kiirendab kindlasti teie ülesandeid ja suurendab teie tootlikkust. Külastage meie spetsiaalset otseteede lehekülge. ","Check out shortcuts":"Tutvu otseteedega","Discover the secrets of LiveAgent":"Avastage LiveAgenti saladused","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Ja neile, kes soovivad sügavamale süüvida ja tõeliselt Liveagenti valitseda, oleme kogunud artiklite ja juhendite kogu, mis käsitleb laias valikus teemasid. Nii et alustage aga avastamist.","Improve your LiveAgent skills":"Täienda oma LiveAgenti oskusi","We’d love to hear from you.":"Meile meeldiks teie arvamust kuulda.","Need support or advice? We’re ready to listen.":"Kas vajate abi või nõu? Oleme valmis kuulama.","Direct contacts: ":"Otsesed kontaktid: ","Don't hesitate to contact us! We are available 24/7.":"Ärge kõhelge meiega ühendust võtta! Oleme saadaval 24/7.",Email:b,"Chat with us":"Vestle meiega","Message us":"Saada meile sõnum","Contact form":"Kontaktivorm","Contact for sales purposes:":"Müügieesmärkidel kontakteerumine:",Phone:f,"(Toll Free in USA & Canada)":"(Tasuta USA-s ja Kanadas)","(European Union & Worldwide)":"(Euroopa Liit ja Ülemaailmne)","Our offices:":"Meie kontorid:","Self-help and system status:":"Eneseabi ja süsteemi olek:","Find answers to your questions, day or night.":"Leia vastused oma küsimustele, päeval või öösel.","Go to our support portal":"Suundu meie kliendiportaali","Support portal":"Kliendiportaal","Looking for answers?":"Otsite vastuseid?","Go to status page":"Suundu olekulehele","Status page":"Olekuleht","Check out our service status":"Kontrolli meie teenuse olekut","Social networks:":"Sotsiaalvõrgustikud:","We’re looking forward to talking to you on social media.":"Ootame, et saaksime teiega sotsiaalmeedias vestelda.","Connect with us":"Võtke meiega ühendust","Join our community today":"Liitu meie kogukonnaga juba täna","Join our journey":"Liituge meie teekonnaga","Let's make memories":"Loome mälestusi",X:y,"Let's connect":"Loome ühenduse","Join our tribe, let's grow":"Liitu meie hõimuga, kasvatame koos",YouTube:w,"Learn & grow on":"Õpi ja kasva","Discover and thrive":"Avasta ja õitse","Email templates":"E-kirja mallid","Personalize your customer interactions with customizable email templates.":"Isikupärastage oma kliendisuhtlusi kasutades kohandatavaid e-kirja malle.","Ticket Filters":"Piletite filtrid","Streamline ticket management by using filters to sort and organize your tickets.":"Kasutage piletihalduse sujuvaks muutmiseks filtreid, et sorteerida ja korraldada oma pileteid.","Agents ranking":"Agentide hindamine","Enable your customers to assess the assistance provided by your support agents.":"Pakkuge oma klientidele võimalust hinnata teie klienditoe pakkujate abi.","Canned Messages":"Salvestatud sõnumid","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Loo eelnevalt määratletud vastused sageli küsitud küsimustele, et pakkuda kiireid ja ühtseid vastuseid.","Automatic Rules":"Automaatsed reeglid","Improve efficiency by creating predefined actions and workflows with rules.":"Parandage tõhusust, luues reeglite abil eelnevalt määratletud toimingud ja töövood.","Ticket Tags":"Piletite sildid","Enhance ticket organization and searchability by creating useful tags.":"Paranda piletite organiseeritust ja otsitavust, luues neile kasulikke silte.",Reports:j,"Gain valuable insights into your customer service operations through detailed reports.":"Hankig väärtuslikku teavet oma klienditeeninduse toimivuse kohta üksikasjalikest aruannetest.","SLA (Service Level Agreement)":"SLA (Teenusetaseme leping)","Define and monitor performance standards by creating Service Level Agreements.":"Määratlege ja jälgige toimivusstandardeid, luues teenustaseme lepinguid.","Domain Parking":"Domeeni parkimine","Connect and use your own domain with your LiveAgent account.":"Ühendage ja kasutage enda domeeni oma LiveAgenti kontoga.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Isikupärastage oma LiveAgenti vastavalt oma brändi vajadustele ja eelistustele","Integrations & Plugins":"Integratsioonid ja pistikprogrammid","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Laiendage LiveAgenti funktsionaalsust, integreerides selle pistikprogrammide toel erinevate platvormidega.","Explore Other Features":"Tutvu ülejäänud funktsioonidega","Better understand and utilize the full range of features offered by LiveAgent.":"Mõistke paremini ja kasutage maksimaalselt kõiki LiveAgenti pakutavaid funktsioone.","Provide excellent customer service.":"Pakkuge erakordset klienditeenindust.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Et LiveAgentit tõeliselt valitseda, soovitame vaadata meie õpetuste ja juhendite kogu.","Home tab":"Avaleht","Open ticket to be solved (if any)":"Ava pilet lahendamiseks (kui on)","Resolve ticket":"Lahenda pilet","Show predefined answers":"Kuva eelnevalt määratletud vastused","Answer the chat":"Vasta vestlusele","Answer the chat on background":"Vasta vestlusele taustal","Open ticket on background":"Ava pilet taustal","Send message":"Saada sõnum","Close ticket tab":"Sulge pileti vahekaart","Close ticket window":"Sulge pileti aken","Show canned messages":"Kuva salvestatud sõnumid","Cycle through the opened ticket tabs":"Liigu läbi avatud piletite vahekaartide","Previous or next tab":"Eelmine või järgmine vahekaart","Close active tab":"Sulge aktiivne vahekaart","Answer ticket":"Vasta piletile","Canned message":"Konserveeritud sõnum","Predefined answers":"Eelmääratletud vastused","Save time with keyboard shortcuts":"Säästa aega klaviatuuri otseteedega","Use keyboard shortcuts to enhance your skills and productivity.":"Kasutage klaviatuuri otseteid, et täiustada oma oskusi ja tootlikkust.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kui hoiad hiirt teatud elementide kohal, kuvatakse otsetee olemasolu puhul pisike näpunäide.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Osakonnad võimaldavad ka struktureeritud töövooge. Saate seadistada iga osakonna reegleid ja juurdepääsulube, mis aitab säilitada organiseeritud töökeskkonda.","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Kui probleem liigub lahenduse suunas, värskendatakse piletit uute tegevuste, vastuste või märkmetega. Pilet läbib erinevaid olekuid - alguses on see 'uus', 'vastatud', kui agent on vastanud ning 'avatud', kui klient vastab, ja lõpuks 'lahendatud', kui probleem on lahendatud. Kui piletit ei avata uuesti, lõpetab see oma tsükli lõplikult ja muutumatult 'suletud' olekusse. Süsteem tagab, et iga kliendi probleem jälgitakse, käsitletakse ja lahendatakse süsteemselt. Piletite haldamise ja jagamise hõlbustamiseks on vajalik luua osakondi. See delegeerib tõhusalt volitused ja vastutuse seoses piletitega, tagades, et iga pilet suunatakse õigele meeskonnale või isikule.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Katsetage kindlasti kõiki erinevad saadaolevaid unktsioone ja tööriistu. Pidage meeles, et selle tarkvara kasutamise edu võti on kõikide võimaluste täielik rakendamine. Olge uudishimulikud, uuenduslikud ja alati valmis suhtlema oma oluliste klientidega. Meil on hea meel näha, kuidas see platvorm aitab teil edendada oma kliendisuhtlust, parandada reageerimiskiirust ja tõsta üldist kliendirahulolu.","Learn more":"Lisateave",AI:L,New:S,Open:T,Postponed:C,Answered:V,Resolved:I,Closed:K,"Create article":"Loo artikkel","Enable knowledgebase":"Lülita teadmusbaas sisse"};export{L as AI,t as Admins,a as Agents,V as Answered,K as Closed,s as Connect,u as Create,A as Customizations,k as Departments,b as Email,l as Facebook,c as Finish,r as Instagram,e as Manage,S as New,T as Open,i as Owner,f as Phone,C as Postponed,j as Reports,I as Resolved,p as Shortcuts,m as Tags,d as Twitter,o as Viber,n as WhatsApp,y as X,w as YouTube,v as check,N as default,h as next,g as rocket};
+const e="Halda",a="Agendid",t="Administraatorid",i="Omanik",s="Ühenda",n="WhatsApp",o="Viber",l="Facebook",r="Instagram",d="Twitter",u="Loo",m="Sildid",k="Osakonnad",g="rakett",c="Lõpeta",v="märgi",h="järgmine",p="Otseteed",b="E-post",f="Telefon",y="X",w="YouTube",j="Aruanded",A="Kohandused",L="AI",S="Uus",T="Avatud",C="Edasilükatud",V="Vastatud",I="Lahendatud",K="Suletud",N={"Getting started":"Alustamine","Learn the basics":"Õppige põhitõdesid","Add agents":"Lisa agente","Add departments":"Lisa osakondi","Connect email accounts":"heda meilikontosid","Connect social media":"Ühenda sotsiaalmeedia","Connect messaging apps":"Ühenda sõnumivahetuse rakendusi","Create contact widget":"Loo kontaktividin","Create call center":"Loo kõnekeskus","Configure customer portal":"Konfigureeri kliendiportaali","Keyboard Shortcuts":"Klaviatuuri otseteed","Improve your CX skills":"Täienda oma kliendikogemuse oskusi","Contact Us":"Võta meiega ühendust",Manage:e,"Add agent":"Lisa agent","Create agent account to complete this step.":"Sammu lõpule viimiseks tuleb luua agendi konto.","Next, let's further explore Departments and their purpose.":"Järgmiseks uurime Osakondi ja nende eesmärki.","Let's start by creating agent accounts for your colleagues and team members.":"Alustame kolleegidele ja meeskonnaliikmetele agentide kontode loomisega.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Agentide kontod saab määrata ka konkreetsetele osakondadele vastavalt nende erialale, ning LiveAgenti tarkvara võimaldab teil isegi hallata nende õigusi ja rolle.","Types of LiveAgent account":"LiveAgenti konto tüübid","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Vaikimisi on LiveAgentis kolme tüüpi agendi kontosid. Agent, administraator ja omanik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agendid saavad vaadata, vastata ja hallata pileteid, võtta vastu reaalajas vestlusi/kõnesid, kirjutada ja hallata teadmusbaasi sisu, kontakte, luua oma ettekirjutatud sõnumeid ja eelnevalt määratletud vastuseid, hallata oma agendiprofiili ja näha oma agendiaruandeid.",Admins:t,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administraatorid saavad lisaks agendi rolli õigustele hallata teiste agentide ja adminnide kontosid (aga mitte omaniku kontot), näha kõiki aruandeid ja konfigureerida süsteemi seadeid.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Lisaks andministraatori rollide lubadele, saab omanik hallata ka LiveAgenti konto arveldamise ja maksete seadeid.","Now, let’s create agent accounts for your coworkers and set their roles.":"Nüüd loome teie kolleegidele agendi kontod ja määrame nende rollid.","Manage agents":"Halda agente","Need help configuring your agent accounts? Learn more":"Vajad abi agentide kontode konfigureerimisel? Uuri lähemalt","Custom agent roles (paid feature)":"Kohandatud agentide rollid (tasuline funktsioon)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Lisaks vaikimisi rollidele saate luua kohandatud agendi rolle ja anda neile spetsiifilisi õigusu, et need vastaksid teie ainulaadsetele toimimisvajadustele.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Nüüd, kui meil on agentuurid ja osakonnad paigas, peame looma mõned suhtluskanalid.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Osakondade lisamine teie LiveAgenti kontole võib oluliselt parandada teie klienditoe protsessi efektiivsust.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Osakondade loomise eesmärk on sorteerida ja määrata pileteid vastavatesse meeskondadesse või agentidele, kes on kõige paremini sobilikud nende käsitlemiseks. See mitte ainult ei paranda klienditoe efektiivsust ja tootlikkust, vaid tagab ka, et klientide küsimusi haldavad inimesed, kellel on õige pädevus.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Osakonnad võimaldavad samuti struktureeritud töövooge. Saate seadistada iga osakonna reegleid ja juurdepääsulube, mis aitab säilitada organiseeritud töökeskkonda.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Lisaks võivad osakonnad anda hindamiseks ja ülevaadete tegemiseks olulisi andmeid, pakkudes ülevaadet, millised valdkonnad saavad kõige rohkem päringuid või vajavad rohkem ressursse klienditeeninduse parandamiseks. Osakonna struktuur aitab samuti pakkuda isikupärasemat teenust, kuna klient suhtleb spetsialistidega, kes tunnevad tema konkreetseid muresid või vajadusi.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Teie LiveAgenti kontol on juba üks vaikimis osakond nimega "Üldine". Muutke selle nime või lisage kohe uusi osakondi.',"Manage departments":"Halda osakondi","Need help creating or configuring your departments? Learn more":"Vajad abi oma osakondade loomisel või seadistamisel? Uuri lähemalt","Choose theme":"Vali teema",Connect:s,"Connect email accounts to complete this step.":"Sammu lõpule viimiseks tuleb teil ühendada oma e-posti kontod.","If you are done with email accounts, it’s time to have a look at social media channels.":"Kui olete oma e-posti kontodega lõpetanud, on aeg vaadata sotsiaalmeedia kanaleid.","Create your new helpdesk email address":"Looge oma uus klienditoe e-posti aadress","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Alustuseks ühendame teie e-posti kontod LiveAgentiga, mis võimaldab teil saada e-kirju piletitena ja neile sujuvalt vastata.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"LiveAgentis peavad olema seadistatud kahte tüüpi e-posti kontod: sissetulevad ja väljaminevad. Sama e-posti kontot kasutatakse sageli nii sissetuleva kui ka väljamineva kontona.","Incoming email accounts":"Sissetulevad e-posti kontod","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Need kontod võtavad vastu e-kirju teie klientidelt. Iga nendele kontodele saadetud e-kiri imporditakse LiveAgenti ning luuakse pilet.","Need help connecting your email accounts? Learn more":"Vajad abi oma e-posti kontode ühendamisel? Uuri lähemalt","Outgoing email accounts":"Väljuvad meilikontod","Your Built-in Email Account":"Teie sisseehitatud e-posti konto","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Igal LiveAgenti kontol on sisseehitatud e-posti aadress, mis toimib nii sissetuleva kui ka väljamineva e-posti kontona. Me pakume seda postkasti tasuta, kuid see sisaldab teatud piiranguid. Soovitame seda kasutada teie LiveAgenti konto esialgsel seadistamisel ja algsel katsetamisel, kuid mitte kliendiga suhtlemiseks.","connect email accounts":"ühenda e-posti kontod","Your built-in email address is: ":"Teie sisseehitatud e-posti aadress on: ","Feel free to send a test email to this address and see LiveAgent in action!":"Ärge kõhelge saatmast proovimeili sellele aadressile ja näha LiveAgentit tegutsemas!","This step requires you to connect any messaging app you prefer.":"See samm nõuab, et ühendaksite oma eelistatud sõnumirakenduse.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Nüüd tutvustame meie tööriista veel ühte olulist aspekti - erinevaid kontaktividinaid, mida LiveAgent teie mugavuse huvides pakub. ","Connect Messaging apps":"Ühenda sõnumivahetuse rakendusi","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Nende sõnumiteenuste platvormide ühendamine LiveAgentiga võimaldab teil vastata oma klientidele ühest ainulaadsest platvormist, elimineerides pideva vajaduse vahetada erinevate rakenduste või kontode vahel.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Oma WhatsAppi kontode sidumine LiveAgentiga muudab süsteemis kõik saabuvad WhatsAppi sõnumid piletiteks. See võimaldab teie agentidel kergesti ja efektiivselt vastata igale WhatsAppi kaudu saadud kliendiküsimusele.","Need help connecting your WhatsApp accounts? Learn more":"Vajad abi oma WhatsApp kontode ühendamisel? Uuri lähemalt",Viber:o,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Integreerides oma Viberi kontod LiveAgentiga, muudetakse kõik sissetulevad Viberi sõnumid süsteemselt eraldiseisvateks piletiteks. See võimaldab teie agentidel kiiresti ja vaevata vastata igale Viberi kaudu saadud kliendi päringule.","Need help connecting your Viber accounts? Learn more":"Vajad abi oma Viber kontode ühendamisel? Uuri lähemalt",Facebook:l,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ühendage oma Facebooki ettevõtte leht ja teisendage kõik sellele lehele saadetud postitused, kommentaarid ja privaatsõnumid piletiteks.","Need help connecting your Facebook accounts? Learn more":"Vajad abi Facebooki kontode ühendamisel? Uuri lähemalt",Instagram:r,"Need help connecting your Instagram accounts? Learn more":"Vajad abi Instagrami kontode ühendamisel? Uuri lähemalt",Twitter:d,"Need help connecting your X(Twitter) accounts? Learn more":"Vajad abi oma X-i (Twitter) kontode ühendamisel? Uuri lähemalt","Connecting social media account is needed to finalize this step.":"Selle sammu lõpule viimiseks on vajalik ühendada oma sotsiaalmeedia konto.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Ja kuidas on WhatsAppi või Viberi konto ühendamisega? LiveAgentiga on kõik võimalik!","Connect your social media accounts":"Ühenda oma sotsiaalmeedia kontod","connect social media":"ühenda sotsiaalmeedia","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgenti saab integreerida Facebooki, Instagrami ja X-i(Twitter) kontodega ning muuta nendest kanalitest tuleva suhtluse parema ja lihtsama haldamise eesmärgil piletiteks. Kui kõik saadaolevad sotsiaalvõrgustikud on ühendatud LiveAgentiga, võimaldab see teil suhelda ja vastata oma klientidele ühest tsentraalsest kohast, selle asemel et pidevalt erinevate sotsiaalmeedia kontode vahel vahetada.","Integration possibilities with many VoIP providers worldwide":"Integreerimisvõimalused paljude VoIP pakkujatega üle kogu maailma","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Kui soovitud teenusepakkujat ei ole nimekirjas, saab alati kasutada üldist integratsioonimeetodit, kuid andke meile sellest kindlasti teada! Teeme oma parima, et need lisada.","Unlimited call recording":"Piiramatu kõnesalvestus","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Piiramatu kõnesalvestusega saate talletada iga telefonivestluse, pakkudes väärtuslikku ressurssi kvaliteedikontrolliks ja järjepidevaks agendi koolitamiseks.","IVR (interactive voice response)":"IVR (interaktiivne häälvastus)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Funktsioon võimaldab teil mängida kohandatud tervitusi või teavet, et kaasata helistajaid. IVR pakub kõnede ajal andmete kogumise võimalusi ja võimaldab helistajatel suhelda klahvivajutuste kaudu. Helistajad saavad numbreid vajutades esile kutsuda erinevaid toiminguid, näiteks ümbersuunamine õige agendi või osakonnani või tagasiside taotlemine.","Call Devices":"Kõne seadmed","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Kui te ei eelista käsitleda kõnesid oma arvuti brauseri kaudu, saate hõlpsasti ühendada LiveAgentiga välise riistvaratelefoni. See funktsioon võimaldab teil hõlpsasti teha kõnesid või neile vastata, pakkudes alternatiivset meetodit telefonisuhtluse haldamiseks, vastavalt teie enda mugavuse soovidele.","Mobile apps":"Mobiilirakendused","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Et pakkuda teile lisamugavust, pakume tasuta mobiilirakendusi nii Androidi kui ka iOSi platvormidele. Need rakendused võimaldavad teil hõlpsasti hallata oma LiveAgenti telefonikõnesid ka liikvel olles.","Call queue":"Kõnede järjekord","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Meie kõnede järjekorra funktsioon tagab, et ei jäta ühtegi kõne vahele isegi siis, kui kõik agendid on hõivatud. Sissetulevad kõned pannakse kõik järjekorda ootele, kuni järgmine vaba agent saab kõnele vastata.","Create a call center":"Loo kõnekeskus","To complete this step, connect your phone number from VoIP.":"Selle sammu lõpule viimiseks tuleb teil ühendada oma telefoninumber VoIP-iga.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Peaaegu kõik! Jäänud vaid viimane samm! Vaatame, mida kõike pakub kliendiportaal.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent pakub integreeritud kõnekeskuse lahendust, mis võimaldab vastu võtta, vastata ja registreerida telefonikõnesid piletitena. Nii et vaid mõne sammuga on võimalik muuta oma klienditugi dünaamiliseks kõnekeskuseks, likvideerides vajaduse kolmandate osapoolte helistamislahenduste järele.","What we offer?":"Mida me pakume?","warning icon":"hoiatuse ikoon","What do you need?":"Mida vaja?","Connect it with your LiveAgent account":"Ühendage see oma LiveAgenti kontoga","Call center":"Kõnekeskus","Need help setting up your Call center? Learn more":"Vajad abi oma kõnekeskuse seadistamisel? Uuri lähemalt","Chat buttons":"Vestlusnupud","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Need on hõlpsasti kohandatavad ja võimaldavad teie klientidel kohe algatada reaalajas vestlusi teie esindajatega otse teie veebilehelt. Saadaval on palju erinevaid tüüpe ja eelnevalt seadistatud kujundusi. Vaadake need kindlasti üle!","Need help setting up your Chat Buttons? Learn more":"Vajad abi oma vestlusnuppude seadistamisel? Uuri lähemalt","Chat invitations":"Vestluskutsed","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Kaasake proaktiivselt oma kliente, saates automatiseeritud vestluskutseid, lähtudes enda määratud kriteeriumidest, näiteks külastatud lehtedest või lehel viibitud ajast.","Need help setting up your Chat Invitations? Learn more":"Vajad abi oma vestluskutsete seadistamisel? Uuri lähemalt","Contact forms":"Kontaktivormid","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"See vidin võimaldab klientidel kiiresti edastada oma päringuid või tagasisidet piletitena otse teie veebilehelt, klõpsates lihtsalt nuppu või täites lehe sees oleva vormi.","Need help setting up your Contact Forms? Learn more":"Vajad abi oma kontaktivormide seadistamisel? Uuri lähemalt","Call buttons":"Kõnenupud","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Need lihtsad nupud võimaldavad teie klientidel alustada otsekõnet teie LiveAgenti meeskonna saadaoleva agendiga.","Need help setting up your Call Buttons? Learn more":"Vajad abi oma kõnenuppude seadistamisel? Uuri lähemalt","Video call buttons":"Videokõne nupud","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Nagu nimi ütleb, pakub see nupp võimalust näost-näkku suhtlemiseks, võimaldades klientidel ja agentidel veelgi isiklikuma ühenduse luua.","Need help setting up your Video Call Buttons? Learn more":"Vajad abi oma video kõnenuppude seadistamisel? Uuri lähemalt","You can finish this step by creating any contact widget.":"Selle sammu lõpetamiseks tuleb teil luua mis tahes kontaktividin.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Kas te teadsite, et LiveAgentiga on võimalik hallata ka tegelikke telefonikõnesid?","Create contact widgets for your website":"Looge oma veebilehele kontaktividinaid","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent pakub erinevaid kontaktividinaid, mis on suunatud teie interaktiivse klienditeeninduse kogemuse parandamisele ja suhtluse sujuvamaks muutmisele. Igaüks neist vidinatest pakub ainulaadset võimalust klientidega ühenduse võtmiseks, parendades lõpuks nende kogemust ja tõstes teie klienditeeninduse tulemusi.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Olete juba LiveAgenti põhitõdedega tuttav? Jätkame seadistamisega.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Nüüd, kui olete põhitõed selgeks saanud, on aeg alustada tarkvara seadistamisega.","How does LiveAgent work?":"Kuidas LiveAgent töötab?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"LiveAgenti klienditoe tarkvara on klienditeeninduse tööriist, mis aitab hallata ja sujuvamaks muuta kliendisuhtlust erinevates kanalites, nagu e-post, otsekõne, telefonikõned ja sotsiaalmeedia.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Tarkvara sorteerib sissetulevad klientide päringud automaatselt piletiteks ja jagab need vastavale osakonnale või agentidele eelnevalt määratletud reeglite alusel. See pakub ühtset, jagatud postkasti, kus agendid saavad vaadata kõiki klientide küsimusi ja neile mugavalt vastata. LiveAgent pakub ka selliseid funktsioone nagu automatiseerimisreeglid, SLA, aruanded, analüütika ja teadmusbaas, mis aitavad kaasa iseteenindusele.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Sisuliselt parandab LiveAgent teie klienditeeninduse efektiivsust ja tagab, et kõiki kliendisuhtlusi käsitletakse õigeaegselt ja organiseeritult.","LiveAgent in a nutshell":"LiveAgent üldistatuna","What is a ticket?":"Mis on pilet?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Klienditeeninduse pilet on põhimõtteliselt digitaalne kinnitus kliendi abipalve kohta. See pilet sisaldab kõiki asjakohaseid andmeid kliendi probleemist või päringust, sealhulgas nende kontaktandmeid, probleemi olemust ja kõiki probleemiga seonduvaid suhtlusi. Pilet võib pärineda erinevatest allikatest, näiteks e-kirjadest, telefonikõnedest, reaalajas vestlustest või sotsiaalmeedia sõnumitest.",Tags:m,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Kui probleem liigub lahenduse suunas, värskendatakse piletit uute tegevuste, vastuste või märkmetega. Pilet läbib erinevaid olekuid - alguses on see 'uus', 'vastatud', kui agent on vastanud ning 'avatud', kui klient vastab, ja lõpuks 'lahendatud', kui probleem on lahendatud. Kui piletit ei avata uuesti, lõpetab see oma tsükli lõplikult ja muutumatult 'suletud' olekusse. Süsteem tagab, et iga kliendi probleem jälgitakse, käsitletakse ja lahendatakse süsteemselt. Piletite haldamise ja jagamise hõlbustamiseks on vajalik luua osakondi. See delegeerib tõhusalt volitused ja vastutuse seoses piletitega, tagades, et iga pilet suunatakse õigele meeskonnale või isikule.",Departments:k,"What is a department":"Mis on osakond",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Osakond viitab määratud rühmale organisatsioonis, mis tegeleb konkreetsete piletite või kliendiküsimustega. Osakond võib esindada erinevaid funktsionaalseid valdkondi ettevõttes, nagu "Klienditeenindus", "Tehniline tugi", "Arveldamine" või "Müük", või isegi erinevaid keeleoskusi või meeskonna oskuste taset nagu "Müük - Inglise keeles", "Müük - Saksa keeles" või "Tehniline tugi - 2. tase". See tagab, et piletid määratakse kiiresti õigetele inimestele, mis võimaldab küsimusi lahendada kiiremini ja tõhusamalt.',"What is an agent?":"","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent on teie klienditoe meeskonna liige, kes on otseses kontaktis klientidega, et lahendada nende päringuid või probleeme. Nad on põhimõtteliselt teie konto alla kuuluvad LiveAgenti tarkvara kasutajad, kelle ülesanne on vastata piletitena saabuvatele klietide päringutele.","Let's start":"Alustame",rocket:g,Finish:c,"Redo unfinished steps":"Soorita lõpetamata sammud uuesti",check:v,next:h,"heading icon":"päise ikoon","Skip this step":"Jäta see samm vahele","You are all set":"Kõik on valmis","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Olete edukalt lõpetanud kõik sammud oma LiveAgenti klienditoe tarkvara seadistamisel.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Katsetage kindlasti kõiki erinevad saadaolevaid unktsioone ja tööriistu. Pidage meeles, et selle tarkvara kasutamise edu võti on kõikide võimaluste täielik rakendamine. Olge uudishimulikud, uuenduslikud ja alati valmis suhtlema oma oluliste klientidega. Meil on hea meel näha, kuidas see platvorm aitab teil edendada oma kliendisuhtlust, parandada reageerimiskiirust ja tõsta üldist kliendirahulolu.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Kui teil on vaja abi või tekib küsimusi, on meie tugi vaid hiireklõpsu kaugusel. Ärge kõhelge ","reach out":"kontakteerumast",Shortcuts:p,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Kas soovite LiveAgentis kiiremini ja tõhusamalt navigeerida? Võimalike otsetee'dega tutvumine kiirendab kindlasti teie ülesandeid ja suurendab teie tootlikkust. Külastage meie spetsiaalset otseteede lehekülge. ","Check out shortcuts":"Tutvu otseteedega","Discover the secrets of LiveAgent":"Avastage LiveAgenti saladused","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Ja neile, kes soovivad sügavamale süüvida ja tõeliselt Liveagenti valitseda, oleme kogunud artiklite ja juhendite kogu, mis käsitleb laias valikus teemasid. Nii et alustage aga avastamist.","Improve your LiveAgent skills":"Täienda oma LiveAgenti oskusi","We’d love to hear from you.":"Meile meeldiks teie arvamust kuulda.","Need support or advice? We’re ready to listen.":"Kas vajate abi või nõu? Oleme valmis kuulama.","Direct contacts: ":"Otsesed kontaktid: ","Don't hesitate to contact us! We are available 24/7.":"Ärge kõhelge meiega ühendust võtta! Oleme saadaval 24/7.",Email:b,"Chat with us":"Vestle meiega","Message us":"Saada meile sõnum","Contact form":"Kontaktivorm","Contact for sales purposes:":"Müügieesmärkidel kontakteerumine:",Phone:f,"(Toll Free in USA & Canada)":"(Tasuta USA-s ja Kanadas)","(European Union & Worldwide)":"(Euroopa Liit ja Ülemaailmne)","Our offices:":"Meie kontorid:","Self-help and system status:":"Eneseabi ja süsteemi olek:","Find answers to your questions, day or night.":"Leia vastused oma küsimustele, päeval või öösel.","Go to our support portal":"Suundu meie kliendiportaali","Support portal":"Kliendiportaal","Looking for answers?":"Otsite vastuseid?","Go to status page":"Suundu olekulehele","Status page":"Olekuleht","Check out our service status":"Kontrolli meie teenuse olekut","Social networks:":"Sotsiaalvõrgustikud:","We’re looking forward to talking to you on social media.":"Ootame, et saaksime teiega sotsiaalmeedias vestelda.","Connect with us":"Võtke meiega ühendust","Join our community today":"Liitu meie kogukonnaga juba täna","Join our journey":"Liituge meie teekonnaga","Let's make memories":"Loome mälestusi",X:y,"Let's connect":"Loome ühenduse","Join our tribe, let's grow":"Liitu meie hõimuga, kasvatame koos",YouTube:w,"Learn & grow on":"Õpi ja kasva","Discover and thrive":"Avasta ja õitse","Email templates":"E-kirja mallid","Personalize your customer interactions with customizable email templates.":"Isikupärastage oma kliendisuhtlusi kasutades kohandatavaid e-kirja malle.","Ticket Filters":"Piletite filtrid","Streamline ticket management by using filters to sort and organize your tickets.":"Kasutage piletihalduse sujuvaks muutmiseks filtreid, et sorteerida ja korraldada oma pileteid.","Agents ranking":"Agentide hindamine","Enable your customers to assess the assistance provided by your support agents.":"Pakkuge oma klientidele võimalust hinnata teie klienditoe pakkujate abi.","Canned Messages":"Salvestatud sõnumid","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Loo eelnevalt määratletud vastused sageli küsitud küsimustele, et pakkuda kiireid ja ühtseid vastuseid.","Automatic Rules":"Automaatsed reeglid","Improve efficiency by creating predefined actions and workflows with rules.":"Parandage tõhusust, luues reeglite abil eelnevalt määratletud toimingud ja töövood.","Ticket Tags":"Piletite sildid","Enhance ticket organization and searchability by creating useful tags.":"Paranda piletite organiseeritust ja otsitavust, luues neile kasulikke silte.",Reports:j,"Gain valuable insights into your customer service operations through detailed reports.":"Hankig väärtuslikku teavet oma klienditeeninduse toimivuse kohta üksikasjalikest aruannetest.","SLA (Service Level Agreement)":"SLA (Teenusetaseme leping)","Define and monitor performance standards by creating Service Level Agreements.":"Määratlege ja jälgige toimivusstandardeid, luues teenustaseme lepinguid.","Domain Parking":"Domeeni parkimine","Connect and use your own domain with your LiveAgent account.":"Ühendage ja kasutage enda domeeni oma LiveAgenti kontoga.",Customizations:A,"Personalize your LiveAgent according to your branding needs and preferences":"Isikupärastage oma LiveAgenti vastavalt oma brändi vajadustele ja eelistustele","Integrations & Plugins":"Integratsioonid ja pistikprogrammid","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Laiendage LiveAgenti funktsionaalsust, integreerides selle pistikprogrammide toel erinevate platvormidega.","Explore Other Features":"Tutvu ülejäänud funktsioonidega","Better understand and utilize the full range of features offered by LiveAgent.":"Mõistke paremini ja kasutage maksimaalselt kõiki LiveAgenti pakutavaid funktsioone.","Provide excellent customer service.":"Pakkuge erakordset klienditeenindust.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Et LiveAgentit tõeliselt valitseda, soovitame vaadata meie õpetuste ja juhendite kogu.","Home tab":"Avaleht","Open ticket to be solved (if any)":"Ava pilet lahendamiseks (kui on)","Resolve ticket":"Lahenda pilet","Show predefined answers":"Kuva eelnevalt määratletud vastused","Answer the chat":"Vasta vestlusele","Answer the chat on background":"Vasta vestlusele taustal","Open ticket on background":"Ava pilet taustal","Send message":"Saada sõnum","Close ticket tab":"Sulge pileti vahekaart","Close ticket window":"Sulge pileti aken","Show canned messages":"Kuva salvestatud sõnumid","Cycle through the opened ticket tabs":"Liigu läbi avatud piletite vahekaartide","Previous or next tab":"Eelmine või järgmine vahekaart","Close active tab":"Sulge aktiivne vahekaart","Answer ticket":"Vasta piletile","Canned message":"Konserveeritud sõnum","Predefined answers":"Eelmääratletud vastused","Save time with keyboard shortcuts":"Säästa aega klaviatuuri otseteedega","Use keyboard shortcuts to enhance your skills and productivity.":"Kasutage klaviatuuri otseteid, et täiustada oma oskusi ja tootlikkust.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kui hoiad hiirt teatud elementide kohal, kuvatakse otsetee olemasolu puhul pisike näpunäide.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Osakonnad võimaldavad ka struktureeritud töövooge. Saate seadistada iga osakonna reegleid ja juurdepääsulube, mis aitab säilitada organiseeritud töökeskkonda.","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Kui probleem liigub lahenduse suunas, värskendatakse piletit uute tegevuste, vastuste või märkmetega. Pilet läbib erinevaid olekuid - alguses on see 'uus', 'vastatud', kui agent on vastanud ning 'avatud', kui klient vastab, ja lõpuks 'lahendatud', kui probleem on lahendatud. Kui piletit ei avata uuesti, lõpetab see oma tsükli lõplikult ja muutumatult 'suletud' olekusse. Süsteem tagab, et iga kliendi probleem jälgitakse, käsitletakse ja lahendatakse süsteemselt. Piletite haldamise ja jagamise hõlbustamiseks on vajalik luua osakondi. See delegeerib tõhusalt volitused ja vastutuse seoses piletitega, tagades, et iga pilet suunatakse õigele meeskonnale või isikule.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Katsetage kindlasti kõiki erinevad saadaolevaid unktsioone ja tööriistu. Pidage meeles, et selle tarkvara kasutamise edu võti on kõikide võimaluste täielik rakendamine. Olge uudishimulikud, uuenduslikud ja alati valmis suhtlema oma oluliste klientidega. Meil on hea meel näha, kuidas see platvorm aitab teil edendada oma kliendisuhtlust, parandada reageerimiskiirust ja tõsta üldist kliendirahulolu.","Learn more":"Lisateave",AI:L,New:S,Open:T,Postponed:C,Answered:V,Resolved:I,Closed:K,"Create article":"Loo artikkel","Enable knowledgebase":"Lülita teadmusbaas sisse","Chat button":"Vestlusnupp"};export{L as AI,t as Admins,a as Agents,V as Answered,K as Closed,s as Connect,u as Create,A as Customizations,k as Departments,b as Email,l as Facebook,c as Finish,r as Instagram,e as Manage,S as New,T as Open,i as Owner,f as Phone,C as Postponed,j as Reports,I as Resolved,p as Shortcuts,m as Tags,d as Twitter,o as Viber,n as WhatsApp,y as X,w as YouTube,v as check,N as default,h as next,g as rocket};

package/dist/assets/fa-IR.js

@@ -1 +1 @@
-const t="عوامل",e="مدیران ",s="صاحب",n="وصل شدن",o="فیس بوک",c="توییتر",a="ایجاد",r="برچسب ها",l="بخش ها",i="پست الکترونیک",d="تلفن",C="گزارشات",w="جدید",m="باز",p="معوق",b="پاسخ داده شده",f="حل و فصل",g="بسته",h={"Getting started":"شروع کنید","Learn the basics":"یادگیری مقدمات","Contact Us":"ارتباط با ما",Agents:t,Admins:e,Owner:s,Connect:n,Facebook:o,Twitter:c,"Mobile apps":"برنامه های موبایل","What we offer?":"چیزی که پیشنهاد میدهیم ؟","Chat buttons":"دکمه های گفتگو","Contact forms":"فرم های تماس","Call buttons":"دکمه‌های تماس",Create:a,Tags:r,Departments:l,Email:i,"Contact form":"فرم مخاطب",Phone:d,"Connect with us":"تماس با ما","Email templates":"قالب ایمیل",Reports:C,"Resolve ticket":"تیکت حل شده","Answer ticket":"تیکت پاسخ داده شود","Canned message":"پیام آماده","Predefined answers":"پاسخ های از پیش تعریف شده",New:w,Open:m,Postponed:p,Answered:b,Resolved:f,Closed:g,"Create article":"مقاله ایجاد شود","Enable knowledgebase":"فعال سازی پایگاه دانش "};export{e as Admins,t as Agents,b as Answered,g as Closed,n as Connect,a as Create,l as Departments,i as Email,o as Facebook,w as New,m as Open,s as Owner,d as Phone,p as Postponed,C as Reports,f as Resolved,r as Tags,c as Twitter,h as default};
+const t="عوامل",e="مدیران ",n="صاحب",s="وصل شدن",o="فیس بوک",c="توییتر",a="ایجاد",r="برچسب ها",l="بخش ها",i="پست الکترونیک",C="تلفن",d="گزارشات",w="جدید",b="باز",m="معوق",p="پاسخ داده شده",f="حل و فصل",h="بسته",g={"Getting started":"شروع کنید","Learn the basics":"یادگیری مقدمات","Contact Us":"ارتباط با ما",Agents:t,Admins:e,Owner:n,Connect:s,Facebook:o,Twitter:c,"Mobile apps":"برنامه های موبایل","What we offer?":"چیزی که پیشنهاد میدهیم ؟","Chat buttons":"دکمه های گفتگو","Contact forms":"فرم های تماس","Call buttons":"دکمه‌های تماس",Create:a,Tags:r,Departments:l,Email:i,"Contact form":"فرم مخاطب",Phone:C,"Connect with us":"تماس با ما","Email templates":"قالب ایمیل",Reports:d,"Resolve ticket":"تیکت حل شده","Answer ticket":"تیکت پاسخ داده شود","Canned message":"پیام آماده","Predefined answers":"پاسخ های از پیش تعریف شده",New:w,Open:b,Postponed:m,Answered:p,Resolved:f,Closed:h,"Create article":"مقاله ایجاد شود","Enable knowledgebase":"فعال سازی پایگاه دانش ","Chat button":"دکمه چت"};export{e as Admins,t as Agents,p as Answered,h as Closed,s as Connect,a as Create,l as Departments,i as Email,o as Facebook,w as New,b as Open,n as Owner,C as Phone,m as Postponed,d as Reports,f as Resolved,r as Tags,c as Twitter,g as default};

package/dist/assets/facebook_logo.js

@@ -0,0 +1 @@
+const e="data:image/svg+xml,%3csvg%20width='24'%20height='24'%20viewBox='0%200%2024%2024'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cpath%20d='M22.4996%2012.0388C22.4996%206.21857%2017.7986%201.50024%2011.9998%201.50024C6.20097%201.50024%201.5%206.21857%201.5%2012.0388C1.5%2016.981%204.89017%2021.1281%209.46346%2022.2671V15.2594H7.2984V12.0388H9.46346V10.6511C9.46346%207.06419%2011.0808%205.40162%2014.5895%205.40162C15.2547%205.40162%2016.4026%205.53272%2016.8721%205.6634V8.58259C16.6243%208.55645%2016.1938%208.54338%2015.6592%208.54338C13.9376%208.54338%2013.2724%209.19804%2013.2724%2010.8998V12.0388H16.702L16.1128%2015.2594H13.2724V22.5002C18.4714%2021.87%2022.4996%2017.427%2022.4996%2012.0388Z'%20fill='%230866FF'/%3e%3c/svg%3e";export{e as default};

package/dist/assets/fi-FI.js

@@ -1 +1 @@
-const t="Agentit",e="Ylläpitäjät",s="Omistaja",a="Yhdistä",o="WhatsApp",n="Viber",i="Facebook",c="Instagram",l="Twitter",r="Luo",k="Tunnisteet",p="Osastot",u="Sähköpostisi",m="Puhelin",h="Raportit",d="Tekoäly",b="Uusi",y="Avaa",C="Lykätty",g="Vastasi",w="Ratkaistu",A="Suljettu",O={"Getting started":"Käytön aloittaminen","Learn the basics":"Opi perusteet","Contact Us":"Ota yhteyttä",Agents:t,Admins:e,Owner:s,Connect:a,"Incoming email accounts":"Saapuvat sähköpostitilit","Outgoing email accounts":"Lähtevät sähköpostitilit",WhatsApp:o,Viber:n,Facebook:i,Instagram:c,Twitter:l,"Mobile apps":"Mobiilisovellukset","What we offer?":"Mitä me tarjoamme?","Chat buttons":"Chat-painikeet","Contact forms":"Yhteydenottolomakkeet","Call buttons":"Soita-painikkeet","Video call buttons":"Videopuhelu-painikkeet",Create:r,Tags:k,Departments:p,Email:u,"Contact form":"Yhteydenottolomake",Phone:m,"Connect with us":"Ole meihin yhteydessä","Email templates":"Sähköpostimallit",Reports:h,"Resolve ticket":"Ratkaise tiketti","Answer ticket":"Vastaa tikettiin","Canned message":"Purkitettu viesti","Predefined answers":"Ennalta määritellyt vastaukset","Learn more":"Lue lisää",AI:d,New:b,Open:y,Postponed:C,Answered:g,Resolved:w,Closed:A,"Create article":"Luo artikkeli","Enable knowledgebase":"Ota tietopohja käyttöön"};export{d as AI,e as Admins,t as Agents,g as Answered,A as Closed,a as Connect,r as Create,p as Departments,u as Email,i as Facebook,c as Instagram,b as New,y as Open,s as Owner,m as Phone,C as Postponed,h as Reports,w as Resolved,k as Tags,l as Twitter,n as Viber,o as WhatsApp,O as default};
+const t="Agentit",e="Ylläpitäjät",s="Omistaja",a="Yhdistä",o="WhatsApp",n="Viber",i="Facebook",c="Instagram",l="Twitter",k="Luo",r="Tunnisteet",p="Osastot",u="Sähköpostisi",h="Puhelin",m="Raportit",d="Tekoäly",C="Uusi",b="Avaa",y="Lykätty",g="Vastasi",w="Ratkaistu",A="Suljettu",O={"Getting started":"Käytön aloittaminen","Learn the basics":"Opi perusteet","Contact Us":"Ota yhteyttä",Agents:t,Admins:e,Owner:s,Connect:a,"Incoming email accounts":"Saapuvat sähköpostitilit","Outgoing email accounts":"Lähtevät sähköpostitilit",WhatsApp:o,Viber:n,Facebook:i,Instagram:c,Twitter:l,"Mobile apps":"Mobiilisovellukset","What we offer?":"Mitä me tarjoamme?","Chat buttons":"Chat-painikeet","Contact forms":"Yhteydenottolomakkeet","Call buttons":"Soita-painikkeet","Video call buttons":"Videopuhelu-painikkeet",Create:k,Tags:r,Departments:p,Email:u,"Contact form":"Yhteydenottolomake",Phone:h,"Connect with us":"Ole meihin yhteydessä","Email templates":"Sähköpostimallit",Reports:m,"Resolve ticket":"Ratkaise tiketti","Answer ticket":"Vastaa tikettiin","Canned message":"Purkitettu viesti","Predefined answers":"Ennalta määritellyt vastaukset","Learn more":"Lue lisää",AI:d,New:C,Open:b,Postponed:y,Answered:g,Resolved:w,Closed:A,"Create article":"Luo artikkeli","Enable knowledgebase":"Ota tietopohja käyttöön","Chat button":"Chat-painike"};export{d as AI,e as Admins,t as Agents,g as Answered,A as Closed,a as Connect,k as Create,p as Departments,u as Email,i as Facebook,c as Instagram,C as New,b as Open,s as Owner,h as Phone,y as Postponed,m as Reports,w as Resolved,r as Tags,l as Twitter,n as Viber,o as WhatsApp,O as default};

package/dist/assets/fil-PH.js

@@ -1 +1 @@
-const a="Mga ahente",n="Mga admin",t="May-ari",e="Ikonekta",o="Viber",s="Facebook",g="Instagram",i="Twitter",c="Lumikha",l="Mga Tanda",m="Mga departamento",r="Email",k="Telepono",u="Mga ulat",p="Bago",b="Bukas",d="Pinagpaliban",M="Nasagot Na",h="Naresolba na",w="Naisara na",C={"Getting started":"Pagsisimula","Learn the basics":"Matuto ng mga pangunahing kaalaman","Contact Us":"Kontakin Kami",Agents:a,Admins:n,Owner:t,Connect:e,"Incoming email accounts":"Mga papasok na email na account","Outgoing email accounts":"Mga papalabas na email na account",Viber:o,Facebook:s,Instagram:g,Twitter:i,"Mobile apps":"Mobile na mga app","What we offer?":"Ano ang aming inaalok?","Chat buttons":"Mga buton ng chat","Contact forms":"Mga form ng kontak","Call buttons":"Mga Buton ng Pagtawag","Video call buttons":"Mga buton ng naka-video na tawag",Create:c,Tags:l,Departments:m,Email:r,"Contact form":"Form ng Pagkontak",Phone:k,"Connect with us":"Kumonekta sa amin","Email templates":"Mga template ng email",Reports:u,"Resolve ticket":"Lutasin ang tiket","Answer ticket":"Sagutin ang tiket","Canned message":"Nakahandang mensahe","Predefined answers":"Handang sagot",New:p,Open:b,Postponed:d,Answered:M,Resolved:h,Closed:w,"Create article":"Lumikha ng artikulo","Enable knowledgebase":"Paganahin ang batayang kaalaman"};export{n as Admins,a as Agents,M as Answered,w as Closed,e as Connect,c as Create,m as Departments,r as Email,s as Facebook,g as Instagram,p as New,b as Open,t as Owner,k as Phone,d as Postponed,u as Reports,h as Resolved,l as Tags,i as Twitter,o as Viber,C as default};
+const a="Mga ahente",n="Mga admin",t="May-ari",o="Ikonekta",e="Viber",s="Facebook",g="Instagram",i="Twitter",c="Lumikha",l="Mga Tanda",m="Mga departamento",r="Email",u="Telepono",k="Mga ulat",p="Bago",b="Bukas",d="Pinagpaliban",M="Nasagot Na",h="Naresolba na",w="Naisara na",C={"Getting started":"Pagsisimula","Learn the basics":"Matuto ng mga pangunahing kaalaman","Contact Us":"Kontakin Kami",Agents:a,Admins:n,Owner:t,Connect:o,"Incoming email accounts":"Mga papasok na email na account","Outgoing email accounts":"Mga papalabas na email na account",Viber:e,Facebook:s,Instagram:g,Twitter:i,"Mobile apps":"Mobile na mga app","What we offer?":"Ano ang aming inaalok?","Chat buttons":"Mga buton ng chat","Contact forms":"Mga form ng kontak","Call buttons":"Mga Buton ng Pagtawag","Video call buttons":"Mga buton ng naka-video na tawag",Create:c,Tags:l,Departments:m,Email:r,"Contact form":"Form ng Pagkontak",Phone:u,"Connect with us":"Kumonekta sa amin","Email templates":"Mga template ng email",Reports:k,"Resolve ticket":"Lutasin ang tiket","Answer ticket":"Sagutin ang tiket","Canned message":"Nakahandang mensahe","Predefined answers":"Handang sagot",New:p,Open:b,Postponed:d,Answered:M,Resolved:h,Closed:w,"Create article":"Lumikha ng artikulo","Enable knowledgebase":"Paganahin ang batayang kaalaman","Chat button":"Buton ng pagchat"};export{n as Admins,a as Agents,M as Answered,w as Closed,o as Connect,c as Create,m as Departments,r as Email,s as Facebook,g as Instagram,p as New,b as Open,t as Owner,u as Phone,d as Postponed,k as Reports,h as Resolved,l as Tags,i as Twitter,e as Viber,C as default};

package/dist/assets/fr-FR.js

@@ -1 +1 @@
-const e="Gérer",t="Agents",s="Administrateurs",n="Propriétaire",o="Connecter",i="WhatsApp",a="Viber",r="Facebook",c="Instagram",u="Twitter",l="Créer",d="Tags",p="Services",m="fusée",g="Terminer",v="vérifier",h="suivant",f="Raccourcis",y="Email",b="Téléphone",w="X",A="Rapports",k="Personnalisations",q="AI",L="Nouveau",C="Ouvert",z="Reporté",x="Répondu",T="Résolu",I="Fermé",E={"Getting started":"Pour commencer","Learn the basics":"Apprendre les bases","Add agents":"Ajouter des agents","Add departments":"Ajouter des services","Connect email accounts":"Connecter des comptes e-mail","Connect social media":"Connecter des réseaux sociaux","Connect messaging apps":"Connecter des applications de messagerie","Create contact widget":"Créer un widget de contact","Create call center":"Créer un centre d'appel","Configure customer portal":"Configurer le portail client","Keyboard Shortcuts":"Raccourcis clavier","Improve your CX skills":"Améliorez vos compétences de CX","Contact Us":"Contactez-nous",Manage:e,"Add agent":"Ajouter des agents","Create agent account to complete this step.":"Créez un compte d'agent pour compléter cette étape.","Next, let's further explore Departments and their purpose.":"Ensuite, explorons les services et leur but.","Let's start by creating agent accounts for your colleagues and team members.":"Commençons par créer des comptes d'agents pour vos collègues et membres de l'équipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Les comptes d'agents peuvent également être assignés à des services spécifiques en fonction de leur domaine d'expertise, et le logiciel LiveAgent vous permet même de gérer leurs permissions et rôles.","Types of LiveAgent account":"Types de compte LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Par défaut, il existe trois types de compte d'agent dans LiveAgent. Agent, Administrateur et Propriétaire.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Les agents peuvent voir, répondre et gérer les tickets, prendre les chats/appels en direct, écrire et gérer le contenu de la base de connaissances, gérer les contacts, créer leurs propres messages prédéfinis et réponses prédéfinies, gérer leurs propres profils d'agent et consulter leurs propres rapports d'agent.",Admins:s,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Les administrateurs, en plus des autorisations de rôle de l'agent, peuvent gérer les comptes d'autres agents et administrateurs (mais pas le compte du propriétaire), voir tous les rapports, et configurer les paramètres du système.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"En plus des autorisations de l'administrateur, le propriétaire peut également gérer la facturation du compte LiveAgent et les paramètres de paiement.","Now, let’s create agent accounts for your coworkers and set their roles.":"Maintenant, créons des comptes d'agents pour vos collègues et définissons leurs rôles.","Manage agents":"Gérer les agents","Need help configuring your agent accounts? Learn more":"Besoin d'aide pour configurer vos comptes d'agent ? En savoir plus","Custom agent roles (paid feature)":"Rôles d'agents personnalisés (fonctionnalité payante)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"En plus des rôles par défaut, vous pouvez établir des rôles d'agent personnalisés et leur accorder des autorisations spécifiques pour répondre à vos besoins opérationnels uniques.","Create new department or rename default one to finish this step.":"Créez un nouveau service ou renommez celui par défaut pour terminer cette étape.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Maintenant que nous avons des agents et des services triés, nous devons établir des canaux de communication.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"L'ajout de services à votre compte LiveAgent peut améliorer considérablement l'efficacité de votre processus d'assistance à la clientèle.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Le but de la création de services est de trier et d'affecter des tickets aux équipes ou agents respectifs les mieux adaptés pour les gérer. Cela améliore non seulement l'efficacité et la productivité du service à la clientèle, mais garantit également que les demandes des clients sont gérées par ceux qui disposent de l'expertise requise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"De plus, les services peuvent fournir des données vitales pour l'analyse et les perspectives, donnant une image claire des domaines qui reçoivent le plus de demandes ou nécessitent plus de ressources pour améliorer le service client. La structure du service aide également à fournir un service plus personnalisé alors que le client interagit avec des spécialistes familiers de leurs préoccupations ou besoins spécifiques.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":`Votre compte LiveAgent a déjà un service par défaut nommé "Général". N'hésitez pas à le renommer ou à ajouter de nouveaux services.`,"Manage departments":"Gérer les services","Need help creating or configuring your departments? Learn more":"Besoin d'aide pour créer ou configurer vos services ? En savoir plus","Choose theme":"Choisir un thème",Connect:o,"Connect email accounts to complete this step.":"Connectez des comptes de messagerie pour compléter cette étape.","If you are done with email accounts, it’s time to have a look at social media channels.":"Si vous avez terminé avec les comptes de messagerie, il est temps de jeter un coup d'œil aux canaux des réseaux sociaux.","Create your new helpdesk email address":"Créez votre nouvelle adresse e-mail de centre d'assistance","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Commençons par connecter vos comptes de messagerie à LiveAgent, vous permettant de recevoir des e-mails en tant que tickets et d'y répondre de manière transparente.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Deux types de comptes de messagerie doivent être mis en place dans LiveAgent, entrant et sortant. Le même compte de messagerie est souvent utilisé comme compte entrant ou sortant.","Incoming email accounts":"Comptes e-mail entrants","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ces comptes reçoivent les emails de votre client. Chaque email envoyé à ces comptes est importé dans LiveAgent, créant un ticket.","Need help connecting your email accounts? Learn more":"Besoin d'aide pour connecter vos comptes de messagerie ? En savoir plus","Outgoing email accounts":"Comptes e-mail sortants","Your Built-in Email Account":"Votre compte de messagerie intégré","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Chaque compte LiveAgent dispose d'une adresse e-mail intégrée, servant à la fois de compte de messagerie entrante et sortante. Nous fournissons cette boîte mail gratuitement, mais elle présente certaines limitates. Il est recommandé de l'utiliser lors de la configuration initiale de votre compte LiveAgent et pour des tests fondamentaux, mais pas pour la communication avec vos clients.","connect email accounts":"connecter des comptes e-mail","Your built-in email address is: ":"Votre adresse email intégrée est : ","Feel free to send a test email to this address and see LiveAgent in action!":"N'hésitez pas à envoyer un email de test à cette adresse et voir LiveAgent en action !","This step requires you to connect any messaging app you prefer.":"Cette étape nécessite que vous connectiez n'importe quelle application de messagerie que vous préférez.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Maintenant, présentons un autre aspect essentiel de notre outil : la gamme variée de widgets de contact que LiveAgent offre pour votre commodité.","Connect Messaging apps":"Connecter des applications de messagerie","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecter ces plateformes de messagerie à LiveAgent vous permet de répondre à vos clients depuis une seule plateforme, éliminant la nécessité de basculer en permanence entre différentes applications ou comptes.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Lier vos comptes WhatsApp à LiveAgent transformera tous les messages WhatsApp entrants en tickets au sein du système. Cela permet à vos agents de répondre facilement et efficacement à chaque requête reçue par WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Besoin d'aide pour connecter vos comptes WhatsApp ? En savoir plus",Viber:a,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"En intégrant vos comptes Viber avec LiveAgent, tous les messages Viber entrants sont systématiquement convertis en tickets individuels au sein de la plateforme. Cela permet à vos agents de répondre rapidement et sans effort à chaque demande de client reçue via Viber.","Need help connecting your Viber accounts? Learn more":"Besoin d'aide pour connecter vos comptes Viber ? En savoir plus",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Facebook et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Facebook accounts? Learn more":"Besoin d'aide pour connecter vos comptes Facebook ? En savoir plus",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Instagram et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Instagram accounts? Learn more":"Besoin d'aide pour connecter vos comptes Instagram ? En savoir plus",Twitter:u,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page d'entreprise X (Twitter) et transformez toutes les publications, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your X(Twitter) accounts? Learn more":"Besoin d'aide pour connecter vos comptes X (Twitter) ? En savoir plus","Connecting social media account is needed to finalize this step.":"La connexion au compte de réseaux sociaux est nécessaire pour finaliser cette étape.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Et que diriez-vous de connecter des comptes WhatsApp ou Viber ? Avec LiveAgent, nous vous couvrons!","Connect your social media accounts":"Connectez vos comptes de reseaux sociaux","connect social media":"connecter les réseaux sociaux","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent peut être intégré avec les comptes Facebook, Instagram et X (Twitter) et transformer la communication de ces canaux en tickets pour une meilleure gestion. Avoir tous les réseaux sociaux disponibles connectés à LiveAgent vous permet d'interagir et de répondre à vos clients à partir d'un seul endroit au lieu de basculer constamment entre vos comptes de réseaux sociaux.","Integration possibilities with many VoIP providers worldwide":"Possibilités d'intégration avec de nombreux fournisseurs VoIP dans le monde entier","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si votre fournisseur n'est pas sur la liste, la méthode générale d'intégration peut toujours être utilisée, mais n'hésitez pas à nous le faire savoir ! Nous ferons de notre mieux pour les ajouter.","Unlimited call recording":"Enregistrement d'appel illimité","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Grâce à des enregistrements d'appel illimités, vous pouvez capturer chaque interaction téléphonique, fournissant une ressource précieuse pour l'assurance de la qualité et la formation continue des agents.","IVR (interactive voice response)":"IVR (réponse vocale interactive)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Cette fonction vous permet de diffuser des messages d'accueil personnalisés ou des enregistrements informatifs afin de susciter l'intérêt des appelants. Elle offre des options de collecte de données pendant l'interaction de l'appel et permet aux appelants d'interagir par le biais d'une signalisation par touches. Les appelants peuvent déclencher diverses actions en appuyant sur des numéros, par exemple être dirigés vers l'agent ou le service approprié ou demander à être rappelés.","Call Devices":"Périphériques d'appel","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si vous préférez ne pas gérer les appels par le biais du navigateur de votre PC, vous pouvez relier de manière transparente un téléphone matériel externe à LiveAgent. Cette fonction vous permet de passer des appels ou d'y répondre facilement, offrant ainsi une méthode alternative de gestion des interactions téléphoniques qui vous convient le mieux.","Mobile apps":"Applications mobiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pour vous offrir une commodité supplémentaire, nous proposons des applications mobiles gratuites pour les plateformes Android et iOS. Ces applications vous permettent de gérer vos appels téléphoniques LiveAgent en toute simplicité.","Call queue":"File d'attente des appels","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Notre fonctionnalité de file d'attente d'appels garantit qu'aucun appel n'est manqué même lorsque tous les agents sont occupés. Les appels entrants entrent dans une file d'attente et attendent leur tour jusqu'à ce que le prochain agent disponible puisse prendre l'appel.","Create a call center":"Créer un centre d'appel","To complete this step, connect your phone number from VoIP.":"Pour compléter cette étape, connectez votre numéro de téléphone depuis VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Nous y sommes presque. Il ne reste plus qu'une étape ! Jetons un coup d'œil au Portail client et à ce qu'il propose.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent fournit une solution de centre d'appels intégrée qui vous permet de recevoir, de répondre et d'enregistrer des appels téléphoniques en tant que tickets. Ainsi, en quelques étapes, vous pouvez transformer votre service d'assistance en un centre d'appels dynamique, éliminant le besoin de solutions d'appel tierces.","What we offer?":"Que proposons-nous?","warning icon":"icône d'avertissement","What do you need?":"De quoi avez-vous besoin ?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obtenez un numéro de téléphone auprès d'un fournisseur de services VoIP (fournisseur d'accès Internet Voice-sur-Internet).","Connect it with your LiveAgent account":"Connectez-le à votre compte LiveAgent","Call center":"Centre d'appels","Upgrade your helpdesk to a active call center":"Mettez à niveau votre centre d'assistance vers un centre d'appel actif","Need help setting up your Call center? Learn more":"Besoin d'aide pour configurer votre centre d'appels ? En savoir plus","Chat buttons":"Boutons de discussion","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ils sont facilement personnalisables et permettent à vos clients d'initier instantanément un chat en direct avec vos agents depuis votre page Web. Il y a de nombreux types et designs prédéfinis disponibles. Assurez-vous de les vérifier !","Need help setting up your Chat Buttons? Learn more":"Besoin d'aide pour configurer vos boutons de chat ? En savoir plus","Chat invitations":"Invitations au chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Informez vos clients de façon proactive en envoyant des invitations de chat automatisées en fonction de critères spécifiques, comme les pages visitées ou le temps passé sur une page.","Need help setting up your Chat Invitations? Learn more":"Besoin d'aide pour configurer vos invitations de chat ? En savoir plus","Contact forms":"Formulaires de contact","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ce widget permet aux clients d'envoyer rapidement leurs demandes ou commentaires en tant que tickets directement depuis votre page Web en cliquant simplement sur un bouton ou en remplissant un formulaire dans la page.","Need help setting up your Contact Forms? Learn more":"Besoin d'aide pour configurer vos formulaires de contact ? En savoir plus","Call buttons":"Bouton d’appel","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ces boutons simples permettent à vos clients de démarrer un appel à partir de leur navigateur Web avec un agent disponible de votre équipe dans LiveAgent.","Need help setting up your Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel ? En savoir plus","Video call buttons":"Boutons d'appel vidéo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Comme son nom l'indique, ce bouton offre l'opportunité d'une interaction en face à face, permettant aux clients et aux agents de se connecter de manière encore plus personnelle.","Need help setting up your Video Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel vidéo ? En savoir plus","You can finish this step by creating any contact widget.":"Vous pouvez terminer cette étape en créant n'importe quel widget de contact.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Saviez-vous qu'avec LiveAgent, vous êtes également en mesure de gérer les appels téléphoniques ?","Create contact widgets for your website":"Créez des widgets de contact pour votre site web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fournit divers widgets de contact qui visent à améliorer votre expérience interactive de service client et à rationaliser la communication. Chacun de ces widgets offre un chemin unique pour se connecter avec les clients, en améliorant leur expérience et en améliorant la performance de votre service à la clientèle.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Déjà familiarisé avec les fondamentaux de LiveAgent ? Passons à l'installation.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Maintenant que vous avez compris les fondamentaux, il est temps de commencer à configurer le logiciel.","How does LiveAgent work?":"Comment LiveAgent fonctionne-t-il?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Le logiciel de centre d'assistance LiveAgent est un outil de service client qui permet de gérer et de rationaliser les interactions avec les clients à travers plusieurs canaux tels que les e-mails, le chat en direct, les appels téléphoniques et les réseaux sociaux.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Le logiciel trie automatiquement les requêtes des clients entrants dans les tickets et les assigne au service ou à l'agent approprié en utilisant des règles prédéfinies. Il fournit une boîte de réception unique et partagée où les agents peuvent accéder à toutes les demandes des clients et y répondre. LiveAgent offre également des fonctionnalités telles que les règles d'automatisation, le SLA, les rapports, l'analyse et une base de connaissances qui facilite le libre-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En substance, LiveAgent améliore l'efficacité de votre service client et veille à ce que toutes les communications avec les clients soient traitées de manière opportune et organisée.","LiveAgent in a nutshell":"LiveAgent en quelques mots","What is a ticket?":"Qu'est-ce qu'un ticket ?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de centre d'assistance est un enregistrement numérique de la demande d'assistance ou d'aide du client. Ce ticket contient toutes les informations pertinentes sur le problème ou la requête du client, y compris leurs coordonnées. la nature du problème, et toutes les interactions qui ont été faites avec le client concernant le problème. Le ticket peut provenir de diverses sources telles que les e-mails, les appels téléphoniques, les chats en direct ou les messages sur les réseaux sociaux.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Au fur et à mesure que le problème progresse vers sa résolution, le ticket est mis à jour avec de nouvelles actions, réponses ou notes. Le ticket passe par différents états : « nouveau », « répondu » lorsqu'un agent répond, « ouvert » lorsque le client répond, et enfin « résolu » lorsque le problème est résolu. Si le ticket n'est pas rouvert, il terminera son cycle avec le statut final et irréversible de « fermé ». Ce système garantit que le problème de chaque client est systématiquement suivi, traité et résolu. Pour faciliter la gestion et la distribution des tickets, il est important de créer des services. Cela permet de déléguer efficacement l'autorité et la responsabilité relatives aux tickets, en veillant à ce que chaque ticket soit dirigé vers la bonne équipe ou la bonne personne.",Departments:p,"What is a department":"Qu'est-ce qu'un service",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Un service fait référence à un groupe désigné au sein de l'organisation qui traite des tickets spécifiques ou des demandes de renseignements de la part des clients. Il peut représenter différents domaines fonctionnels au sein d'une entreprise, comme le « Service clientèle », le « Support technique », la « Facturation » ou les « Ventes », ou encore différentes compétences linguistiques ou d'équipe, comme les « Ventes - anglais », les « Ventes - allemand » ou les « Techniques - 2e niveau ». Cela permet de s'assurer que les tickets sont rapidement attribués aux bonnes personnes, ce qui permet de résoudre les problèmes plus rapidement et plus efficacement.","What is an agent?":"Qu'est-ce qu'un agent ?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agent est un membre de votre équipe de support qui interagit directement avec vos clients pour résoudre leurs requêtes ou problèmes. Ils sont essentiellement les utilisateurs du logiciel LiveAgent de votre compte LiveAgent, chargés de répondre aux demandes des clients qui arrivent sous forme de tickets.","Let's start":"Commençons",rocket:m,Finish:g,"Redo unfinished steps":"Refaire les étapes inachevées",check:v,next:h,"heading icon":"icône d'en-tête","Skip this step":"Passer cette étape","You are all set":"Vous êtes prêt","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Vous avez réussi à compléter toutes les étapes de configuration de votre logiciel d'assistance LiveAgent.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Veillez à expérimenter toutes les fonctionnalités et tous les outils disponibles. N'oubliez pas que la clé du succès avec un logiciel de ce type est d'exploiter pleinement ses capacités. Restez curieux, innovant et toujours prêt à interagir avec vos clients. Nous sommes ravis de voir comment cette plateforme vous aidera à stimuler vos interactions avec les clients, à améliorer les temps de réponse et à accroître la satisfaction globale des clients.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Si vous avez besoin d'aide ou si vous avez des questions, notre support est accessible en un clic. N'hésitez pas à ","reach out":"nous contacter",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Souhaitez-vous naviguer plus rapidement et efficacement dans LiveAgent ? Vous familiariser avec les raccourcis disponibles accélérera certainement vos tâches et améliorera votre productivité. Visitez notre page dédiée aux raccourcis. ","Check out shortcuts":"Découvrez les raccourcis","Discover the secrets of LiveAgent":"Découvrez les secrets de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Et pour ceux qui sont impatients de plonger plus profondément et de vraiment maîtriser LiveAgent, nous avons rassemblé une collection d'articles pratiques et de guides couvrant un large éventail de sujets. Alors allez-y et commencez à explorer.","Improve your LiveAgent skills":"Améliorez vos compétences LiveAgent","We’d love to hear from you.":"Nous aimerions avoir de vos nouvelles.","Need support or advice? We’re ready to listen.":"Besoin d'aide ou de conseils ? Nous sommes prêts à écouter.","Direct contacts: ":"Contacts directs : ","Don't hesitate to contact us! We are available 24/7.":"N'hésitez pas à nous contacter ! Nous sommes disponibles 24/7.",Email:y,"Chat with us":"Discutez avec nous","Message us":"Envoyez-nous un message","Contact form":"Formulaire de contact","Contact for sales purposes:":"Contact à des fins de vente :",Phone:b,"(Toll Free in USA & Canada)":"(Gratuit aux États-Unis et au Canada)","(European Union & Worldwide)":"(Union européenne et dans le monde)","Our offices:":"Nos bureaux :","Self-help and system status:":"États du système et de l'auto-assistance :","Find answers to your questions, day or night.":"Trouvez des réponses à vos questions, jour ou nuit.","Go to our support portal":"Accéder à notre portail de support","Support portal":"Portail de support","Looking for answers?":"Vous cherchez des reponses ?","Go to status page":"Accéder à la page de statut","Status page":"Page de statut","Check out our service status":"Consultez l'état de notre service","Social networks:":"Réseaux sociaux :","We’re looking forward to talking to you on social media.":"Nous sommes impatients de vous parler sur les réseaux sociaux.","Connect with us":"Connectez-vous avec nous","Join our community today":"Rejoignez notre communauté aujourd'hui","Join our journey":"Rejoignez notre voyage","Let's make memories":"Créons des souvenirs",X:w,"Let's connect":"Connectons-nous","Join our tribe, let's grow":"Rejoignez notre tribu, grandissons ensemble","Learn & grow on":"Apprendre et grandir ","Discover and thrive":"Découvrir et prospérer","Email templates":"Modèles d'email","Personalize your customer interactions with customizable email templates.":"Personnalisez vos interactions clients avec des modèles d'e-mails personnalisables.","Ticket Filters":"Filtres de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Rationalisez la gestion des tickets en utilisant des filtres pour trier et organiser vos tickets.","Agents ranking":"Classement des agents","Enable your customers to assess the assistance provided by your support agents.":"Permettez à vos clients d'évaluer l'assistance fournie par vos agents de support.","Canned Messages":"Messages prédéfinis","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Créez des réponses prédéfinies aux questions fréquemment posées pour des réponses rapides et cohérentes.","Automatic Rules":"Règles automatiques","Improve efficiency by creating predefined actions and workflows with rules.":"Améliorez l'efficacité en créant des actions prédéfinies et des flux de travail avec des règles.","Ticket Tags":"Tag de ticket","Enhance ticket organization and searchability by creating useful tags.":"Améliorez l'organisation des tickets et la facilité de recherche en créant des tags utiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenez des informations précieuses sur vos opérations de service à la clientèle grâce à des rapports détaillés.","SLA (Service Level Agreement)":"Accord de niveau de service (SLA)","Define and monitor performance standards by creating Service Level Agreements.":"Définissez et surveillez les normes de performance en créant des accords de niveau de service.","Domain Parking":"Domaine parqué","Connect and use your own domain with your LiveAgent account.":"Connectez et utilisez votre propre domaine avec votre compte LiveAgent.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personnalisez votre LiveAgent selon vos besoins et préférences en matière de branding","Integrations & Plugins":"Intégrations et Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Élargissez les fonctionnalités de LiveAgent en intégrant différentes plates-formes via des plugins.","Explore Other Features":"Explorer d'autres fonctionnalités","Better understand and utilize the full range of features offered by LiveAgent.":"Mieux comprendre et utiliser la gamme complète des fonctionnalités offertes par LiveAgent.","Provide excellent customer service.":"Fournissez un excellent service client.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Pour vraiment maîtriser LiveAgent, consultez notre collection d'articles et de guides.","Home tab":"Page d'accueil","Open ticket to be solved (if any)":"Ticket ouvert à résoudre (le cas échéant)","Resolve ticket":"Résoudre le ticket","Show predefined answers":"Afficher des réponses prédéfinies","Answer the chat":"Répondre au chat","Answer the chat on background":"Répondre au chat en arrière-plan","Open ticket on background":"Ouvrir le ticket en arrière-plan","Send message":"Envoyer le message","Close ticket tab":"Fermer l'onglet ticket","Close ticket window":"Fermer la fenêtre du ticket","Show canned messages":"Afficher les messages prédéfinis","Cycle through the opened ticket tabs":"Parcourir les onglets des tickets ouverts","Previous or next tab":"Onglet précédent ou suivant","Close active tab":"Fermer l'onglet actif","Answer ticket":"Répondre à un ticket","Canned message":"Message préenregistré","Predefined answers":"Réponses prédéfinies","Save time with keyboard shortcuts":"Gagnez du temps avec les raccourcis clavier","Use keyboard shortcuts to enhance your skills and productivity.":"Utilisez des raccourcis clavier pour améliorer vos compétences et votre productivité.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Lorsque vous survolez certains éléments, une info-bulle s'affichera si un raccourci est disponible.","Learn more":"En savoir plus",AI:q,New:L,Open:C,Postponed:z,Answered:x,Resolved:T,Closed:I,"Create article":"Créer un article","Enable knowledgebase":"Activer la base de connaissances"};export{q as AI,s as Admins,t as Agents,x as Answered,I as Closed,o as Connect,l as Create,k as Customizations,p as Departments,y as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,L as New,C as Open,n as Owner,b as Phone,z as Postponed,A as Reports,T as Resolved,f as Shortcuts,d as Tags,u as Twitter,a as Viber,i as WhatsApp,w as X,v as check,E as default,h as next,m as rocket};
+const e="Gérer",t="Agents",s="Administrateurs",n="Propriétaire",o="Connecter",i="WhatsApp",a="Viber",r="Facebook",c="Instagram",u="Twitter",l="Créer",d="Tags",p="Services",m="fusée",g="Terminer",v="vérifier",h="suivant",f="Raccourcis",y="Email",b="Téléphone",w="X",A="Rapports",k="Personnalisations",q="AI",L="Nouveau",C="Ouvert",x="Reporté",z="Répondu",T="Résolu",I="Fermé",E={"Getting started":"Pour commencer","Learn the basics":"Apprendre les bases","Add agents":"Ajouter des agents","Add departments":"Ajouter des services","Connect email accounts":"Connecter des comptes e-mail","Connect social media":"Connecter des réseaux sociaux","Connect messaging apps":"Connecter des applications de messagerie","Create contact widget":"Créer un widget de contact","Create call center":"Créer un centre d'appel","Configure customer portal":"Configurer le portail client","Keyboard Shortcuts":"Raccourcis clavier","Improve your CX skills":"Améliorez vos compétences de CX","Contact Us":"Contactez-nous",Manage:e,"Add agent":"Ajouter des agents","Create agent account to complete this step.":"Créez un compte d'agent pour compléter cette étape.","Next, let's further explore Departments and their purpose.":"Ensuite, explorons les services et leur but.","Let's start by creating agent accounts for your colleagues and team members.":"Commençons par créer des comptes d'agents pour vos collègues et membres de l'équipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Les comptes d'agents peuvent également être assignés à des services spécifiques en fonction de leur domaine d'expertise, et le logiciel LiveAgent vous permet même de gérer leurs permissions et rôles.","Types of LiveAgent account":"Types de compte LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Par défaut, il existe trois types de compte d'agent dans LiveAgent. Agent, Administrateur et Propriétaire.",Agents:t,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Les agents peuvent voir, répondre et gérer les tickets, prendre les chats/appels en direct, écrire et gérer le contenu de la base de connaissances, gérer les contacts, créer leurs propres messages prédéfinis et réponses prédéfinies, gérer leurs propres profils d'agent et consulter leurs propres rapports d'agent.",Admins:s,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Les administrateurs, en plus des autorisations de rôle de l'agent, peuvent gérer les comptes d'autres agents et administrateurs (mais pas le compte du propriétaire), voir tous les rapports, et configurer les paramètres du système.",Owner:n,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"En plus des autorisations de l'administrateur, le propriétaire peut également gérer la facturation du compte LiveAgent et les paramètres de paiement.","Now, let’s create agent accounts for your coworkers and set their roles.":"Maintenant, créons des comptes d'agents pour vos collègues et définissons leurs rôles.","Manage agents":"Gérer les agents","Need help configuring your agent accounts? Learn more":"Besoin d'aide pour configurer vos comptes d'agent ? En savoir plus","Custom agent roles (paid feature)":"Rôles d'agents personnalisés (fonctionnalité payante)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"En plus des rôles par défaut, vous pouvez établir des rôles d'agent personnalisés et leur accorder des autorisations spécifiques pour répondre à vos besoins opérationnels uniques.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Maintenant que nous avons des agents et des services triés, nous devons établir des canaux de communication.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"L'ajout de services à votre compte LiveAgent peut améliorer considérablement l'efficacité de votre processus d'assistance à la clientèle.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Le but de la création de services est de trier et d'affecter des tickets aux équipes ou agents respectifs les mieux adaptés pour les gérer. Cela améliore non seulement l'efficacité et la productivité du service à la clientèle, mais garantit également que les demandes des clients sont gérées par ceux qui disposent de l'expertise requise.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Les services permettent également des flux de travail structurés. Vous pouvez définir des règles et des autorisations d'accès pour chaque service, ce qui aide à maintenir un environnement de travail organisé.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"De plus, les services peuvent fournir des données vitales pour l'analyse et les perspectives, donnant une image claire des domaines qui reçoivent le plus de demandes ou nécessitent plus de ressources pour améliorer le service client. La structure du service aide également à fournir un service plus personnalisé alors que le client interagit avec des spécialistes familiers de leurs préoccupations ou besoins spécifiques.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":`Votre compte LiveAgent a déjà un service par défaut nommé "Général". N'hésitez pas à le renommer ou à ajouter de nouveaux services.`,"Manage departments":"Gérer les services","Need help creating or configuring your departments? Learn more":"Besoin d'aide pour créer ou configurer vos services ? En savoir plus","Choose theme":"Choisir un thème",Connect:o,"Connect email accounts to complete this step.":"Connectez des comptes de messagerie pour compléter cette étape.","If you are done with email accounts, it’s time to have a look at social media channels.":"Si vous avez terminé avec les comptes de messagerie, il est temps de jeter un coup d'œil aux canaux des réseaux sociaux.","Create your new helpdesk email address":"Créez votre nouvelle adresse e-mail de centre d'assistance","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Commençons par connecter vos comptes de messagerie à LiveAgent, vous permettant de recevoir des e-mails en tant que tickets et d'y répondre de manière transparente.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Deux types de comptes de messagerie doivent être mis en place dans LiveAgent, entrant et sortant. Le même compte de messagerie est souvent utilisé comme compte entrant ou sortant.","Incoming email accounts":"Comptes e-mail entrants","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ces comptes reçoivent les emails de votre client. Chaque email envoyé à ces comptes est importé dans LiveAgent, créant un ticket.","Need help connecting your email accounts? Learn more":"Besoin d'aide pour connecter vos comptes de messagerie ? En savoir plus","Outgoing email accounts":"Comptes e-mail sortants","Your Built-in Email Account":"Votre compte de messagerie intégré","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Chaque compte LiveAgent dispose d'une adresse e-mail intégrée, servant à la fois de compte de messagerie entrante et sortante. Nous fournissons cette boîte mail gratuitement, mais elle présente certaines limitates. Il est recommandé de l'utiliser lors de la configuration initiale de votre compte LiveAgent et pour des tests fondamentaux, mais pas pour la communication avec vos clients.","connect email accounts":"connecter des comptes e-mail","Your built-in email address is: ":"Votre adresse email intégrée est : ","Feel free to send a test email to this address and see LiveAgent in action!":"N'hésitez pas à envoyer un email de test à cette adresse et voir LiveAgent en action !","This step requires you to connect any messaging app you prefer.":"Cette étape nécessite que vous connectiez n'importe quelle application de messagerie que vous préférez.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Maintenant, présentons un autre aspect essentiel de notre outil : la gamme variée de widgets de contact que LiveAgent offre pour votre commodité.","Connect Messaging apps":"Connecter des applications de messagerie","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Connecter ces plateformes de messagerie à LiveAgent vous permet de répondre à vos clients depuis une seule plateforme, éliminant la nécessité de basculer en permanence entre différentes applications ou comptes.",WhatsApp:i,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Lier vos comptes WhatsApp à LiveAgent transformera tous les messages WhatsApp entrants en tickets au sein du système. Cela permet à vos agents de répondre facilement et efficacement à chaque requête reçue par WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Besoin d'aide pour connecter vos comptes WhatsApp ? En savoir plus",Viber:a,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"En intégrant vos comptes Viber avec LiveAgent, tous les messages Viber entrants sont systématiquement convertis en tickets individuels au sein de la plateforme. Cela permet à vos agents de répondre rapidement et sans effort à chaque demande de client reçue via Viber.","Need help connecting your Viber accounts? Learn more":"Besoin d'aide pour connecter vos comptes Viber ? En savoir plus",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Connectez votre page professionnelle Facebook et transformez tous les messages, commentaires et messages privés envoyés à cette page en tickets.","Need help connecting your Facebook accounts? Learn more":"Besoin d'aide pour connecter vos comptes Facebook ? En savoir plus",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Besoin d'aide pour connecter vos comptes Instagram ? En savoir plus",Twitter:u,"Need help connecting your X(Twitter) accounts? Learn more":"Besoin d'aide pour connecter vos comptes X (Twitter) ? En savoir plus","Connecting social media account is needed to finalize this step.":"La connexion au compte de réseaux sociaux est nécessaire pour finaliser cette étape.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Et que diriez-vous de connecter des comptes WhatsApp ou Viber ? Avec LiveAgent, nous vous couvrons!","Connect your social media accounts":"Connectez vos comptes de reseaux sociaux","connect social media":"connecter les réseaux sociaux","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent peut être intégré avec les comptes Facebook, Instagram et X (Twitter) et transformer la communication de ces canaux en tickets pour une meilleure gestion. Avoir tous les réseaux sociaux disponibles connectés à LiveAgent vous permet d'interagir et de répondre à vos clients à partir d'un seul endroit au lieu de basculer constamment entre vos comptes de réseaux sociaux.","Integration possibilities with many VoIP providers worldwide":"Possibilités d'intégration avec de nombreux fournisseurs VoIP dans le monde entier","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Si votre fournisseur n'est pas sur la liste, la méthode générale d'intégration peut toujours être utilisée, mais n'hésitez pas à nous le faire savoir ! Nous ferons de notre mieux pour les ajouter.","Unlimited call recording":"Enregistrement d'appel illimité","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Grâce à des enregistrements d'appel illimités, vous pouvez capturer chaque interaction téléphonique, fournissant une ressource précieuse pour l'assurance de la qualité et la formation continue des agents.","IVR (interactive voice response)":"IVR (réponse vocale interactive)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Cette fonction vous permet de diffuser des messages d'accueil personnalisés ou des enregistrements informatifs afin de susciter l'intérêt des appelants. Elle offre des options de collecte de données pendant l'interaction de l'appel et permet aux appelants d'interagir par le biais d'une signalisation par touches. Les appelants peuvent déclencher diverses actions en appuyant sur des numéros, par exemple être dirigés vers l'agent ou le service approprié ou demander à être rappelés.","Call Devices":"Périphériques d'appel","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Si vous préférez ne pas gérer les appels par le biais du navigateur de votre PC, vous pouvez relier de manière transparente un téléphone matériel externe à LiveAgent. Cette fonction vous permet de passer des appels ou d'y répondre facilement, offrant ainsi une méthode alternative de gestion des interactions téléphoniques qui vous convient le mieux.","Mobile apps":"Applications mobiles","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Pour vous offrir une commodité supplémentaire, nous proposons des applications mobiles gratuites pour les plateformes Android et iOS. Ces applications vous permettent de gérer vos appels téléphoniques LiveAgent en toute simplicité.","Call queue":"File d'attente des appels","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Notre fonctionnalité de file d'attente d'appels garantit qu'aucun appel n'est manqué même lorsque tous les agents sont occupés. Les appels entrants entrent dans une file d'attente et attendent leur tour jusqu'à ce que le prochain agent disponible puisse prendre l'appel.","Create a call center":"Créer un centre d'appel","To complete this step, connect your phone number from VoIP.":"Pour compléter cette étape, connectez votre numéro de téléphone depuis VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Nous y sommes presque. Il ne reste plus qu'une étape ! Jetons un coup d'œil au Portail client et à ce qu'il propose.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent fournit une solution de centre d'appels intégrée qui vous permet de recevoir, de répondre et d'enregistrer des appels téléphoniques en tant que tickets. Ainsi, en quelques étapes, vous pouvez transformer votre service d'assistance en un centre d'appels dynamique, éliminant le besoin de solutions d'appel tierces.","What we offer?":"Que proposons-nous?","warning icon":"icône d'avertissement","What do you need?":"De quoi avez-vous besoin ?","Connect it with your LiveAgent account":"Connectez-le à votre compte LiveAgent","Call center":"Centre d'appels","Need help setting up your Call center? Learn more":"Besoin d'aide pour configurer votre centre d'appels ? En savoir plus","Chat buttons":"Boutons de discussion","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ils sont facilement personnalisables et permettent à vos clients d'initier instantanément un chat en direct avec vos agents depuis votre page Web. Il y a de nombreux types et designs prédéfinis disponibles. Assurez-vous de les vérifier !","Need help setting up your Chat Buttons? Learn more":"Besoin d'aide pour configurer vos boutons de chat ? En savoir plus","Chat invitations":"Invitations au chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Informez vos clients de façon proactive en envoyant des invitations de chat automatisées en fonction de critères spécifiques, comme les pages visitées ou le temps passé sur une page.","Need help setting up your Chat Invitations? Learn more":"Besoin d'aide pour configurer vos invitations de chat ? En savoir plus","Contact forms":"Formulaires de contact","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ce widget permet aux clients d'envoyer rapidement leurs demandes ou commentaires en tant que tickets directement depuis votre page Web en cliquant simplement sur un bouton ou en remplissant un formulaire dans la page.","Need help setting up your Contact Forms? Learn more":"Besoin d'aide pour configurer vos formulaires de contact ? En savoir plus","Call buttons":"Bouton d’appel","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ces boutons simples permettent à vos clients de démarrer un appel à partir de leur navigateur Web avec un agent disponible de votre équipe dans LiveAgent.","Need help setting up your Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel ? En savoir plus","Video call buttons":"Boutons d'appel vidéo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Comme son nom l'indique, ce bouton offre l'opportunité d'une interaction en face à face, permettant aux clients et aux agents de se connecter de manière encore plus personnelle.","Need help setting up your Video Call Buttons? Learn more":"Besoin d'aide pour configurer vos boutons d'appel vidéo ? En savoir plus","You can finish this step by creating any contact widget.":"Vous pouvez terminer cette étape en créant n'importe quel widget de contact.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Saviez-vous qu'avec LiveAgent, vous êtes également en mesure de gérer les appels téléphoniques ?","Create contact widgets for your website":"Créez des widgets de contact pour votre site web","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fournit divers widgets de contact qui visent à améliorer votre expérience interactive de service client et à rationaliser la communication. Chacun de ces widgets offre un chemin unique pour se connecter avec les clients, en améliorant leur expérience et en améliorant la performance de votre service à la clientèle.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Déjà familiarisé avec les fondamentaux de LiveAgent ? Passons à l'installation.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Maintenant que vous avez compris les fondamentaux, il est temps de commencer à configurer le logiciel.","How does LiveAgent work?":"Comment LiveAgent fonctionne-t-il?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Le logiciel de centre d'assistance LiveAgent est un outil de service client qui permet de gérer et de rationaliser les interactions avec les clients à travers plusieurs canaux tels que les e-mails, le chat en direct, les appels téléphoniques et les réseaux sociaux.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Le logiciel trie automatiquement les requêtes des clients entrants dans les tickets et les assigne au service ou à l'agent approprié en utilisant des règles prédéfinies. Il fournit une boîte de réception unique et partagée où les agents peuvent accéder à toutes les demandes des clients et y répondre. LiveAgent offre également des fonctionnalités telles que les règles d'automatisation, le SLA, les rapports, l'analyse et une base de connaissances qui facilite le libre-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"En substance, LiveAgent améliore l'efficacité de votre service client et veille à ce que toutes les communications avec les clients soient traitées de manière opportune et organisée.","LiveAgent in a nutshell":"LiveAgent en quelques mots","What is a ticket?":"Qu'est-ce qu'un ticket ?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Un ticket de centre d'assistance est un enregistrement numérique de la demande d'assistance ou d'aide du client. Ce ticket contient toutes les informations pertinentes sur le problème ou la requête du client, y compris leurs coordonnées. la nature du problème, et toutes les interactions qui ont été faites avec le client concernant le problème. Le ticket peut provenir de diverses sources telles que les e-mails, les appels téléphoniques, les chats en direct ou les messages sur les réseaux sociaux.",Tags:d,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Au fur et à mesure que le problème progresse vers sa résolution, le ticket est mis à jour avec de nouvelles actions, réponses ou notes. Le ticket passe par différents états : « nouveau », « répondu » lorsqu'un agent répond, « ouvert » lorsque le client répond, et enfin « résolu » lorsque le problème est résolu. Si le ticket n'est pas rouvert, il terminera son cycle avec le statut final et irréversible de « fermé ». Ce système garantit que le problème de chaque client est systématiquement suivi, traité et résolu. Pour faciliter la gestion et la distribution des tickets, il est important de créer des services. Cela permet de déléguer efficacement l'autorité et la responsabilité relatives aux tickets, en veillant à ce que chaque ticket soit dirigé vers la bonne équipe ou la bonne personne.",Departments:p,"What is a department":"Qu'est-ce qu'un service",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Un service fait référence à un groupe désigné au sein de l'organisation qui traite des tickets spécifiques ou des demandes de renseignements de la part des clients. Il peut représenter différents domaines fonctionnels au sein d'une entreprise, comme le « Service clientèle », le « Support technique », la « Facturation » ou les « Ventes », ou encore différentes compétences linguistiques ou d'équipe, comme les « Ventes - anglais », les « Ventes - allemand » ou les « Techniques - 2e niveau ». Cela permet de s'assurer que les tickets sont rapidement attribués aux bonnes personnes, ce qui permet de résoudre les problèmes plus rapidement et plus efficacement.","What is an agent?":"Qu'est-ce qu'un agent ?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Un agent est un membre de votre équipe de support qui interagit directement avec vos clients pour résoudre leurs requêtes ou problèmes. Ils sont essentiellement les utilisateurs du logiciel LiveAgent de votre compte LiveAgent, chargés de répondre aux demandes des clients qui arrivent sous forme de tickets.","Let's start":"Commençons",rocket:m,Finish:g,"Redo unfinished steps":"Refaire les étapes inachevées",check:v,next:h,"heading icon":"icône d'en-tête","Skip this step":"Passer cette étape","You are all set":"Vous êtes prêt","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Vous avez réussi à compléter toutes les étapes de configuration de votre logiciel d'assistance LiveAgent.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Veillez à expérimenter toutes les fonctionnalités et tous les outils disponibles. N'oubliez pas que la clé du succès avec un logiciel de ce type est d'exploiter pleinement ses capacités. Restez curieux, innovant et toujours prêt à interagir avec vos clients. Nous sommes ravis de voir comment cette plateforme vous aidera à stimuler vos interactions avec les clients, à améliorer les temps de réponse et à accroître la satisfaction globale des clients.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Si vous avez besoin d'aide ou si vous avez des questions, notre support est accessible en un clic. N'hésitez pas à ","reach out":"nous contacter",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Souhaitez-vous naviguer plus rapidement et efficacement dans LiveAgent ? Vous familiariser avec les raccourcis disponibles accélérera certainement vos tâches et améliorera votre productivité. Visitez notre page dédiée aux raccourcis. ","Check out shortcuts":"Découvrez les raccourcis","Discover the secrets of LiveAgent":"Découvrez les secrets de LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Et pour ceux qui sont impatients de plonger plus profondément et de vraiment maîtriser LiveAgent, nous avons rassemblé une collection d'articles pratiques et de guides couvrant un large éventail de sujets. Alors allez-y et commencez à explorer.","Improve your LiveAgent skills":"Améliorez vos compétences LiveAgent","We’d love to hear from you.":"Nous aimerions avoir de vos nouvelles.","Need support or advice? We’re ready to listen.":"Besoin d'aide ou de conseils ? Nous sommes prêts à écouter.","Direct contacts: ":"Contacts directs : ","Don't hesitate to contact us! We are available 24/7.":"N'hésitez pas à nous contacter ! Nous sommes disponibles 24/7.",Email:y,"Chat with us":"Discutez avec nous","Message us":"Envoyez-nous un message","Contact form":"Formulaire de contact","Contact for sales purposes:":"Contact à des fins de vente :",Phone:b,"(Toll Free in USA & Canada)":"(Gratuit aux États-Unis et au Canada)","(European Union & Worldwide)":"(Union européenne et dans le monde)","Our offices:":"Nos bureaux :","Self-help and system status:":"États du système et de l'auto-assistance :","Find answers to your questions, day or night.":"Trouvez des réponses à vos questions, jour ou nuit.","Go to our support portal":"Accéder à notre portail de support","Support portal":"Portail de support","Looking for answers?":"Vous cherchez des reponses ?","Go to status page":"Accéder à la page de statut","Status page":"Page de statut","Check out our service status":"Consultez l'état de notre service","Social networks:":"Réseaux sociaux :","We’re looking forward to talking to you on social media.":"Nous sommes impatients de vous parler sur les réseaux sociaux.","Connect with us":"Connectez-vous avec nous","Join our community today":"Rejoignez notre communauté aujourd'hui","Join our journey":"Rejoignez notre voyage","Let's make memories":"Créons des souvenirs",X:w,"Let's connect":"Connectons-nous","Join our tribe, let's grow":"Rejoignez notre tribu, grandissons ensemble","Learn & grow on":"Apprendre et grandir ","Discover and thrive":"Découvrir et prospérer","Email templates":"Modèles d'email","Personalize your customer interactions with customizable email templates.":"Personnalisez vos interactions clients avec des modèles d'e-mails personnalisables.","Ticket Filters":"Filtres de tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Rationalisez la gestion des tickets en utilisant des filtres pour trier et organiser vos tickets.","Agents ranking":"Classement des agents","Enable your customers to assess the assistance provided by your support agents.":"Permettez à vos clients d'évaluer l'assistance fournie par vos agents de support.","Canned Messages":"Messages prédéfinis","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Créez des réponses prédéfinies aux questions fréquemment posées pour des réponses rapides et cohérentes.","Automatic Rules":"Règles automatiques","Improve efficiency by creating predefined actions and workflows with rules.":"Améliorez l'efficacité en créant des actions prédéfinies et des flux de travail avec des règles.","Ticket Tags":"Tag de ticket","Enhance ticket organization and searchability by creating useful tags.":"Améliorez l'organisation des tickets et la facilité de recherche en créant des tags utiles.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Obtenez des informations précieuses sur vos opérations de service à la clientèle grâce à des rapports détaillés.","SLA (Service Level Agreement)":"Accord de niveau de service (SLA)","Define and monitor performance standards by creating Service Level Agreements.":"Définissez et surveillez les normes de performance en créant des accords de niveau de service.","Domain Parking":"Domaine parqué","Connect and use your own domain with your LiveAgent account.":"Connectez et utilisez votre propre domaine avec votre compte LiveAgent.",Customizations:k,"Personalize your LiveAgent according to your branding needs and preferences":"Personnalisez votre LiveAgent selon vos besoins et préférences en matière de branding","Integrations & Plugins":"Intégrations et Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Élargissez les fonctionnalités de LiveAgent en intégrant différentes plates-formes via des plugins.","Explore Other Features":"Explorer d'autres fonctionnalités","Better understand and utilize the full range of features offered by LiveAgent.":"Mieux comprendre et utiliser la gamme complète des fonctionnalités offertes par LiveAgent.","Provide excellent customer service.":"Fournissez un excellent service client.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Pour vraiment maîtriser LiveAgent, consultez notre collection d'articles et de guides.","Home tab":"Page d'accueil","Open ticket to be solved (if any)":"Ticket ouvert à résoudre (le cas échéant)","Resolve ticket":"Résoudre le ticket","Show predefined answers":"Afficher des réponses prédéfinies","Answer the chat":"Répondre au chat","Answer the chat on background":"Répondre au chat en arrière-plan","Open ticket on background":"Ouvrir le ticket en arrière-plan","Send message":"Envoyer le message","Close ticket tab":"Fermer l'onglet ticket","Close ticket window":"Fermer la fenêtre du ticket","Show canned messages":"Afficher les messages prédéfinis","Cycle through the opened ticket tabs":"Parcourir les onglets des tickets ouverts","Previous or next tab":"Onglet précédent ou suivant","Close active tab":"Fermer l'onglet actif","Answer ticket":"Répondre à un ticket","Canned message":"Message préenregistré","Predefined answers":"Réponses prédéfinies","Save time with keyboard shortcuts":"Gagnez du temps avec les raccourcis clavier","Use keyboard shortcuts to enhance your skills and productivity.":"Utilisez des raccourcis clavier pour améliorer vos compétences et votre productivité.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Lorsque vous survolez certains éléments, une info-bulle s'affichera si un raccourci est disponible.","Learn more":"En savoir plus",AI:q,New:L,Open:C,Postponed:x,Answered:z,Resolved:T,Closed:I,"Create article":"Créer un article","Enable knowledgebase":"Activer la base de connaissances","Chat button":"Bouton de discussion"};export{q as AI,s as Admins,t as Agents,z as Answered,I as Closed,o as Connect,l as Create,k as Customizations,p as Departments,y as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,L as New,C as Open,n as Owner,b as Phone,x as Postponed,A as Reports,T as Resolved,f as Shortcuts,d as Tags,u as Twitter,a as Viber,i as WhatsApp,w as X,v as check,E as default,h as next,m as rocket};