@qualityunit/liveagent-help 0.0.12 → 0.0.13

package/dist/assets/sl-SI.js

@@ -1 +1 @@
-const e="Upravljanje",a="Zastopniki",o="Administratorji",t="Lastnik",i="Poveži",n="WhatsApp",r="Viber",s="Facebook",l="Instagram",v="Twitter",p="Ustvari",u="Oznake",d="Oddelki",c="raketa",m="Dokončaj",k="označi",g="naprej",j="Bližnjice",h="E-pošta",b="Telefon",z="X",f="YouTube",y="Poročila",w="Prilagoditve",A="UI",L="Novo",P="Odprto",C="Preložena",T="Odgovoril",N="Rešen",I="Zaprto",V={"Getting started":"Začetek","Learn the basics":"Naučite se osnov","Add agents":"Dodaj agente","Add departments":"Dodaj oddelke","Connect email accounts":"Povežite e-poštne račune","Connect social media":"Povežite družabna omrežja","Connect messaging apps":"Povežite aplikacije za sporočanje","Create contact widget":"Ustvarite gradnik za stik","Create call center":"Ustvari klicni center","Configure customer portal":"Konfigurirajte portal stranke","Keyboard Shortcuts":"Bližnjice na tipkovnici","Improve your CX skills":"Izboljšajte svoje CX veščine","Contact Us":"Kontaktirajte nas",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Ustvari uporabniški račun agenta, da dokončate ta korak.","Next, let's further explore Departments and their purpose.":"Nato podrobneje raziščimo Oddelke in njihov namen.","Let's start by creating agent accounts for your colleagues and team members.":"Začnimo z ustvarjanjem računov za agente za vaše sodelavce in člane ekipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Račune agentov je mogoče dodeliti tudi določenim oddelkom glede na njihovo strokovno področje, programska oprema LiveAgent pa vam celo omogoča upravljanje njihovih dovoljenj in vlog.","Types of LiveAgent account":"Vrste LiveAgent računa","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Privzeto sta v LiveAgentu tri vrste uporabniških računov. Agent, Admin in Lastnik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti si lahko ogledajo, odgovarjajo in upravljajo zahtevke, sprejemajo klepete/klice v živo, pišejo in upravljajo vsebino baze znanja, upravljajo stike, ustvarjajo lastna pripravljena sporočila in vnaprej določene odgovore, upravljajo svoje profile agentov in si ogledajo lastna poročila agentov.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Skrbniki lahko poleg dovoljenj vloge agenta upravljajo račune drugih agentov in skrbnikov (vendar ne lastnikovega računa), vidijo vsa poročila in konfigurirajo sistemske nastavitve.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poleg dovoljenj skrbniške vloge lahko lastnik upravlja tudi zaračunavanje in plačilne nastavitve računa LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Zdaj pa ustvarimo agentske račune za vaše sodelavce in določimo njihove vloge.","Manage agents":"Upravljajte z agenti","Need help configuring your agent accounts? Learn more":"Potrebujete pomoč pri konfiguraciji računov agentov? Več o tem","Custom agent roles (paid feature)":"Vloge agentov po meri (plačljiva funkcija)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Poleg privzetih vlog lahko vzpostavite prilagojene vloge agentov in jim dodelite posebna dovoljenja, ki ustrezajo vašim edinstvenim operativnim potrebam.","Create new department or rename default one to finish this step.":"Za dokončanje tega koraka ustvarite nov oddelek ali preimenujte privzetega.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Zdaj, ko imamo Agente in Oddelke urejene, moramo vzpostaviti nekaj komunikacijskih kanalov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodajanje oddelkov v vaš račun LiveAgent lahko bistveno izboljša učinkovitost vašega procesa podpore strankam.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Namen ustvarjanja oddelkov je razvrstiti in dodeliti zahtevke ustreznim ekipam ali agentom, ki so najprimernejši za njihovo obravnavo. To ne izboljša samo učinkovitosti in produktivnosti podpore strankam, ampak tudi zagotavlja, da poizvedbe strank upravljajo tisti z ustreznim strokovnim znanjem.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Poleg tega lahko oddelki zagotovijo bistvene podatke za analitiko in vpoglede, kar daje jasno sliko o tem, katera področja prejemajo največ poizvedb ali potrebujejo več sredstev za izboljšanje storitev za stranke. Struktura oddelka pomaga tudi pri zagotavljanju bolj prilagojenih storitev, saj stranka sodeluje s strokovnjaki, ki so seznanjeni z njihovimi posebnimi težavami ali potrebami.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Vaš račun LiveAgent že ima en privzeti oddelek z imenom "Splošno". Zdaj ga lahko preimenujete ali dodate nove oddelke.',"Manage departments":"Upravljanje oddelkov","Need help creating or configuring your departments? Learn more":"Potrebujete pomoč pri ustvarjanju ali konfiguraciji vaših oddelkov? Več o tem","Choose theme":"Izberi temo",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnimo z izbiro teme portala za stranke. Na voljo je nekaj možnosti. Najprej si jih lahko ogledate s klikom na gumb »Predogled«.",Connect:i,"Connect email accounts to complete this step.":"Povežite e-poštne račune, da dokončate ta korak.","If you are done with email accounts, it’s time to have a look at social media channels.":"Če ste zaključili z e-poštnimi računi, je čas, da si ogledate kanale družbenih omrežij.","Create your new helpdesk email address":"Ustvarite svoj novi e-poštni naslov službe za pomoč uporabnikom","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnimo s povezovanjem vaših e-poštnih računov z LiveAgent, kar vam omogoča, da prejemate e-pošto v obliki zahtevkov in nanje odgovarjate brez težav.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgentu morata biti nastavljeni dve vrsti e-poštnih računov, dohodni in odhodni. Isti e-poštni račun se pogosto uporablja kot dohodni in odhodni račun.","Incoming email accounts":"Dohodni e-poštni računi","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ti računi prejemajo e-pošto vaših strank. Vsako e-poštno sporočilo, poslano na te račune, se uvozi v LiveAgent, pri čemer se ustvari zahtevek.","Need help connecting your email accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših e-poštnih računov? Več o tem","Outgoing email accounts":"Odhodni e-poštni računi","Your Built-in Email Account":"Vaš Vgrajen E-poštni Račun","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Vsak LiveAgent račun ima vgrajen e-poštni naslov, ki služi kot vhodni in izhodni e-poštni račun. Ta predal zagotavljamo brezplačno, vendar vsebuje nekaj omejitev. Priporočljivo je za uporabo med začetno nastavitvijo vašega LiveAgent računa in za temeljno testiranje, vendar ne za komunikacijo s strankami.","connect email accounts":"povežite e-poštne račune","Your built-in email address is: ":"Vaš vgrajen e-poštni naslov je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Brezplačno pošljite testni e-mail na ta e-poštni naslov in si oglejte LiveAgent v akciji!","This step requires you to connect any messaging app you prefer.":"Ta korak zahteva, da povežete katero koli aplikacijo za sporočanje, ki jo želite.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Zdaj predstavimo še eno bistveno lastnost našega orodja - raznovrstni nabor stikov za stike, ki jih LiveAgent ponuja za vaše udobje.","Connect Messaging apps":"Povežite aplikacije za sporočanje","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Povezovanje teh platform za sporočanje z LiveAgent vam omogoča, da svojim strankam odgovorite z ene same platforme, s čimer odpravite potrebo po nenehnem preklapljanju med različnimi aplikacijami ali računi.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Če povežete svoje račune WhatsApp z LiveAgentom, boste vsa dohodna sporočila WhatsApp nemoteno spremenili v zahtevke znotraj sistema. To omogoča vašim agentom, da enostavno in učinkovito odgovorijo na vsako poizvedbo stranke, prejeto prek WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših računov WhatsApp? Več o tem",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Z integracijo vaših Viber računov z LiveAgent, so vsa vhodna sporočila Viber sistematično pretvorjena v posamezne zahtevke znotraj platforme. To omogoča vašim agentom, da hitro in brez težav obravnavajo vsak vprašanja kupcev, prejeta prek Vibra.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Viber računov? Več o tem",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo Facebook poslovno stran in preoblikujte vse objave, komentarje in zasebna sporočila, poslana na to stran, v zahtevke.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoč pri povezovanju svojih Facebook računov? Več o tem",Instagram:l,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo poslovno stran Instagram in pretvorite vse objave, komentarje in zasebna sporočila, poslana na to stran, v zahtevke.","Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Instagram računov? Več o tem",Twitter:v,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo Twitter poslovno stran in preoblikujte vse objave, komentarje in zasebna sporočila, poslana na to stran, v zahtevke.","Need help connecting your X(Twitter) accounts? Learn more":"Potrebujete pomoč pri povezavi vaših X(Twitter) računov?Več o tem","Connecting social media account is needed to finalize this step.":"Povezovanje družabnih medijev je potrebno za dokončanje tega koraka.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"In kako povezovanje WhatsApp ali Viber računov? Z LiveAgentom ste pokriti!","Connect your social media accounts":"Povežite svoje račune na družbenih omrežjih","connect social media":"povežite družabna omrežja","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X(Twitter) ter preoblikovati komunikacijo iz teh kanalov v zahtevke za boljše in lažje upravljanje. Če imate vsa razpoložljiva socialna omrežja povezana z LiveAgentom, lahko komunicirate in odgovarjate svojim strankam z enega mesta, namesto da nenehno preklapljate med svojimi računi na družbenih omrežjih.","Integration possibilities with many VoIP providers worldwide":"Možnosti integracije z mnogimi ponudniki VoIP po vsem svetu","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Če vašega želenega ponudnika ni na seznamu, lahko vedno uporabite splošni način integracije, vendar nam to sporočite! Potrudili se bomo, da jih dodamo.","Unlimited call recording":"Neomejeno snemanje klicev","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Z neomejenimi posnetki klicev lahko zajamete vsak telefonski pogovor, kar predstavlja dragocen vir za zagotavljanje kakovosti in nadaljnje usposabljanje agentov.","IVR (interactive voice response)":"IVR (interaktivni glasovni odziv)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcija vam omogoča predvajanje prilagojenih pozdravov ali informativnih posnetkov, da pritegnete klicatelje. Zagotavlja možnosti za zbiranje podatkov med interakcijo med klicem in omogoča klicateljem interakcijo s tonskim signaliziranjem. Klicatelji lahko s pritiskom na številke sprožijo različna dejanja, na primer preusmeritev k pravemu agentu ali oddelku ali zahtevanje povratnega klica.","Call Devices":"Naprave za klicanje","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Če klicev raje ne obravnavate prek brskalnika v računalniku, lahko brezhibno povežete zunanji strojni telefon z LiveAgentom. Ta funkcija vam omogoča enostavno klicanje ali sprejemanje klicev in ponuja alternativno metodo za upravljanje telefonskih interakcij, ki najbolj ustreza vašemu udobju.","Mobile apps":"Mobilne aplikacije","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Da bi vam zagotovili dodatno udobje, ponujamo brezplačne mobilne aplikacije za platformi Android in iOS. Te aplikacije vam omogočajo enostavno upravljanje telefonskih klicev LiveAgent, ko ste na poti.","Call queue":"Vrsta klica","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcija čakalne vrste klicev zagotavlja, da noben klic ni zgrešen, tudi če so vsi agenti zasedeni. Dohodni klici se uvrstijo v čakalno vrsto in čakajo na vrsto, dokler naslednji razpoložljivi agent ne more obravnavati klica.","Create a call center":"Ustvari klicni center","To complete this step, connect your phone number from VoIP.":"Za dokončanje tega koraka povežite svojo telefonsko številko iz VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Skoraj smo tam. Ostaja le še zadnji korak! Oglejmo si portal za stranke in kaj ponuja.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ponuja integrirano rešitev klicnega centra, ki vam omogoča sprejemanje, odgovarjanje in beleženje telefonskih klicev v obliki zahtevkov. Tako lahko z nekaj koraki svojo službo za pomoč uporabnikom spremenite v dinamični klicni center, s čimer odpravite potrebo po rešitvah za klicanje tretjih oseb.","What we offer?":"Kaj ponujamo?","warning icon":"ikona opozorila","What do you need?":"Kaj potrebujete?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Pridobite telefonsko številko pri VoIP (ponudniku govora prek interneta).","Connect it with your LiveAgent account":"Povežite ga s svojim računom LiveAgent","Call center":"Klicni center","Upgrade your helpdesk to a active call center":"Nadgradite svojo službo za pomoč uporabnikom v aktivni klicni center","Need help setting up your Call center? Learn more":"Potrebujete pomoč pri nastavitvi klicnega centra? Več o tem","Chat buttons":"Gumbi za klepet","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ti so enostavno prilagodljivi in ​​vašim strankam omogočajo, da takoj začnejo klepet v živo z vašimi agenti neposredno z vaše spletne strani. Na voljo je veliko vrst in vnaprej določenih modelov. Vsekakor si jih oglejte!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za klepet? Več o tem","Chat invitations":"Povabila na klepet","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivno vključite svoje stranke s pošiljanjem samodejnih povabil na klepet na podlagi določenih meril, kot so obiskane strani ali čas, porabljen na strani.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoč pri nastavitvi povabil za klepet? Več o tem","Contact forms":"Kontaktni obrazci","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ta pripomoček omogoča strankam, da hitro pošljejo svoja povpraševanja ali povratne informacije kot zahtevke neposredno z vaše spletne strani, tako da preprosto kliknejo gumb ali izpolnijo obrazec na strani.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev? Več o tem","Call buttons":"Gumb za klic","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ti preprosti gumbi omogočajo vašim strankam, da začnejo neposreden klic iz svojega spletnega brskalnika z razpoložljivim agentom iz vaše ekipe v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi klicnih gumbov? Več o tem","Video call buttons":"Gumbi za video klic","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Kot že ime pove, ta gumb ponuja priložnost za interakcijo iz oči v oči, kar strankam in agentom omogoča še bolj osebno povezovanje.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za videoklic? Več o tem","You can finish this step by creating any contact widget.":"Ta korak lahko zaključite tako, da ustvarite kateri koli pripomoček za stik.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Ali ste vedeli, da lahko z LiveAgentom upravljate tudi dejanske telefonske klice?","Create contact widgets for your website":"Ustvarite pripomočke za stike za vaše spletno mesto","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent ponuja različne pripomočke za stike, katerih namen je izboljšati vašo interaktivno izkušnjo storitev za stranke in poenostaviti komunikacijo. Vsak od teh pripomočkov ponuja edinstveno pot za povezovanje s strankami, s čimer na koncu izboljšate njihovo izkušnjo in povečate učinkovitost vaše storitve za stranke.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Ste že seznanjeni z osnovami LiveAgent? Nadaljujemo z namestitvijo.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Zdaj, ko ste razumeli osnove, je čas, da začnete nastavljati programsko opremo.","How does LiveAgent work?":"Kako deluje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Programska oprema za pomoč uporabnikom LiveAgent je orodje za pomoč strankam, ki pomaga upravljati in poenostaviti interakcije s strankami prek več kanalov, kot so e-pošta, klepet v živo, telefonski klici in družbeni mediji.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Programska oprema samodejno razvrsti dohodne zahteve strank v zahtevke in jih dodeli ustreznemu oddelku ali agentu z vnaprej določenimi pravili. Zagotavlja en sam nabiralnik v skupni rabi, kjer lahko agenti dostopajo in odgovarjajo na vsa vprašanja strank. LiveAgent ponuja tudi funkcije, kot so pravila avtomatizacije, SLA, poročila, analitika in baza znanja, ki pomaga pri samopostrežbi.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V bistvu LiveAgent izboljša učinkovitost vaših storitev za stranke in zagotovi, da se vsa komunikacija strank obravnava pravočasno in organizirano.","LiveAgent in a nutshell":"LiveAgent na kratko","What is a ticket?":"Kaj je zahtevek?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zahtevek za pomoč uporabnikom je v bistvu digitalni zapis zahteve stranke za pomoč ali asistenco. Ta zahtevek vsebuje vse pomembne informacije o strankini težavi ali poizvedbi, vključno z njenimi kontaktnimi podatki, naravo težave in kakršnimi koli interakcijami s stranko v zvezi s težavo. Zahtevek lahko izvira iz različnih virov, kot so e-pošta, telefonski klici, klepeti v živo ali sporočila družbenih medijev.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Ko se težava približuje rešitvi, se zahtevek posodobi z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi različna stanja – od tega, da je "nova", do "odgovorjena", ko posrednik odgovori, "odprta", ko stranka odgovori, in nazadnje "rešena", ko je težava rešena. Če zahtevek ne odprete znova, bo zaključila svoj cikel s končnim in nepreklicnim statusom "zaprto". Ta sistem zagotavlja, da se težava vsake stranke sistematično spremlja, obravnava in rešuje. Za pomoč pri upravljanju in distribuciji zahtevkov je pomembno ustvariti oddelke. To dejansko prenese pooblastila in odgovornost v zvezi z zahtevki, kar zagotavlja, da je vsak zahtevek usmerjen na pravo ekipo ali osebo.',Departments:d,"What is a department":"Kaj je oddelek",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Oddelek se nanaša na določeno skupino znotraj organizacije, ki obravnava določene zahtevke ali poizvedbe strank. Lahko predstavlja različna funkcionalna področja v podjetju, kot so "Storitve za stranke", "Tehnična podpora", "Zaračunavanje" ali "Prodaja", ali pa lahko predstavlja različna jezikovna znanja ali znanje ekipe, kot je "Prodaja - angleščina", "Prodaja - nemščina” ali “Tehnični - 2. stopnja”. To zagotavlja, da so zahtevki hitro dodeljene pravim osebam, kar lahko hitreje in učinkoviteje reši težave.',"What is an agent?":"Kaj je agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je član vaše podporne ekipe, ki neposredno sodeluje s strankami in rešuje njihova vprašanja ali težave. V bistvu so uporabniki programske opreme LiveAgent v vašem računu LiveAgent, zadolženi za odzivanje na povpraševanja strank, ki prispejo kot zahtevki.","Let's start":"Začnimo",rocket:c,Finish:m,"Redo unfinished steps":"Ponovite nedokončane korake",check:k,next:g,"heading icon":"ikona naslova","Skip this step":"Preskoči ta korak","You are all set":"Vse je nastavljeno","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Uspešno ste zaključili vse korake pri namestitvi programske opreme LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Bodite prepričani, da eksperimentirate z vsemi različnimi funkcijami in orodji, ki so na voljo. Pomembno je, da v celoti izkoristite njegove sposobnosti, saj je ključ do uspeha s to programsko opremo. Ostanite radovedni, inovativni ter vedno pripravljeni na pomembne interakcije s strankami. Veselimo se, kako bo ta platforma pomagala izboljšati vaše interakcije s strankami, povečati čase odziva in izboljšati celotno zadovoljstvo strank.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"V primeru, da potrebujete kakršno koli pomoč ali imate vprašanja, je naša podpora le en klik stran. Nikoli ne oklevajte ","reach out":"stopite v stik",Shortcuts:j,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Bi radi hitreje in učinkoviteje krmarili po LiveAgentu? Seznanitev z razpoložljivimi bližnjicami bo zagotovo pospešila vaše naloge in povečala vašo produktivnost. Obiščite našo namensko stran z bližnjicami.","Check out shortcuts":"Oglejte si bližnjice","Discover the secrets of LiveAgent":"Odkrijte skrivnosti LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"In za tiste, ki se želijo poglobiti in resnično obvladati LiveAgent, smo zbrali zbirko člankov in vodnikov, ki pokrivajo širok spekter tem. Torej, le pogumno začnite raziskovati.","Improve your LiveAgent skills":"Izboljšajte svoje LiveAgent veščine","We’d love to hear from you.":"Z veseljem bi slišali od vas.","Need support or advice? We’re ready to listen.":"Potrebujete podporo ali nasvet? Pripravljeni smo poslušati.","Direct contacts: ":"Neposredni kontakti: ","Don't hesitate to contact us! We are available 24/7.":"Ne oklevajte in stopite v stik z nami! Smo na voljo 24/7.",Email:h,"Chat with us":"Klepet z nami","Message us":"Pišite nam","Contact form":"Kontaktni obrazec","Contact for sales purposes:":"Kontakt za namene prodaje:",Phone:b,"(Toll Free in USA & Canada)":"(Brezplačni klic v ZDA in Kanado)","(European Union & Worldwide)":"(Evropska unija in po vsem svetu)","Our offices:":"Naše pisarne:","Self-help and system status:":"Samopomoč in stanje sistema:","Find answers to your questions, day or night.":"Najdite odgovore na svoja vprašanja, podnevi ali ponoči.","Go to our support portal":"Pojdite na naš portal za podporo","Support portal":"Portal za podporo","Looking for answers?":"Iščete odgovore?","Go to status page":"Pojdite na stran s stanjem","Status page":"Stran stanja","Check out our service status":"Preverite status naše storitve","Social networks:":"Socialna omrežja:","We’re looking forward to talking to you on social media.":"Veselimo se pogovora z vami na družbenih medijih.","Connect with us":"Povežite se z nami","Join our community today":"Pridružite se naši skupnosti še danes","Join our journey":"Pridružite se našemu potovanju","Let's make memories":"Ustvarimo spomine",X:z,"Let's connect":"Povežimo se","Join our tribe, let's grow":"Pridružite se našemu plemenu, rastimo skupaj",YouTube:f,"Learn & grow on":"Naučite se in rastite","Discover and thrive":"Odkrijte in uspevajte","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Prilagodite interakcijo s strankami s prilagodljivimi e-poštnimi predlogami.","Ticket Filters":"Filtri zahtevka","Streamline ticket management by using filters to sort and organize your tickets.":"Poenostavite upravljanje zahtevkov z uporabo filtrov za razvrščanje in organiziranje zahtevkov.","Agents ranking":"Uvrstitve agentov","Enable your customers to assess the assistance provided by your support agents.":"Omogočite vašim strankam, da ocenijo pomoč, ki so jo zagotovili vaši podporni agenti.","Canned Messages":"Vnaprej pripravljena sporočila","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Ustvarite vnaprej določene odgovore na pogosto zastavljena vprašanja za hitre in dosledne odgovore.","Automatic Rules":"Samodejna pravila","Improve efficiency by creating predefined actions and workflows with rules.":"Izboljšajte učinkovitost z ustvarjanjem vnaprej določenih dejanj in delovnih tokov s pravili.","Ticket Tags":"Oznake zahtevkov","Enhance ticket organization and searchability by creating useful tags.":"Izboljšajte organizacijo zahtevkov in možnost iskanja z ustvarjanjem uporabnih oznak.",Reports:y,"Gain valuable insights into your customer service operations through detailed reports.":"S podrobnimi poročili pridobite dragocen vpogled v delovanje vaše službe za stranke.","SLA (Service Level Agreement)":"SLA (Pogodba o ravni storitev)","Define and monitor performance standards by creating Service Level Agreements.":"Določite in spremljajte standarde uspešnosti z ustvarjanjem sporazumov o ravni storitev.","Domain Parking":"Parkirišče domen","Connect and use your own domain with your LiveAgent account.":"Povežite in uporabite lastno domeno s svojim računom LiveAgent.",Customizations:w,"Personalize your LiveAgent according to your branding needs and preferences":"Prilagodite svojega LiveAgenta glede na vaše potrebe in želje glede blagovne znamke","Integrations & Plugins":"Integracije in vtičniki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Razširite funkcionalnost LiveAgenta z integracijo z različnimi platformami prek vtičnikov.","Explore Other Features":"Raziščite druge funkcije","Better understand and utilize the full range of features offered by LiveAgent.":"Bolje razumeti in uporabiti celotno paleto funkcij, ki jih ponuja LiveAgent.","Provide excellent customer service.":"Zagotovite odlične storitve za stranke.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Če želite resnično obvladati LiveAgent, si oglejte našo zbirko člankov in vodnikov z navodili.","Home tab":"Zavihek začetna stran","Open ticket to be solved (if any)":"Odprt zahtevek, ki ga je treba rešiti (če obstaja)","Resolve ticket":"Reši zahtevek","Show predefined answers":"Pokaži vnaprej določene odgovore","Answer the chat":"Odgovorite na klepet","Answer the chat on background":"Odgovorite na klepet v ozadju","Open ticket on background":"Odprt zahtevek v ozadju","Send message":"Pošlji sporočilo","Close ticket tab":"Zapri zavihek zahtevkov","Close ticket window":"Zapri okence za zahtevke","Show canned messages":"Pokaži vnaprej pripravljena sporočila","Cycle through the opened ticket tabs":"Premikajte se skozi odprte zavihke s karticami","Previous or next tab":"Prejšnja ali naslednja zanka","Close active tab":"Zapri aktivno okno","Answer ticket":"Odgovori na zahtevek","Canned message":"Konzervirano sporočilo","Predefined answers":"Predhodno pripravljen odgovor","Save time with keyboard shortcuts":"Prihranite čas z bližnjicami na tipkovnici","Use keyboard shortcuts to enhance your skills and productivity.":"Uporabite bližnjice na tipkovnici, da izboljšate svoje sposobnosti in produktivnost.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ko kazalec miške premaknete nad določene elemente, se prikaže opis orodja, če je na voljo bližnjica.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Ko se težava približuje rešitvi, se zahtevek posodobi z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi različna stanja – od tega, da je »nova«, do »odgovorjena«, ko posrednik odgovori, »odprta«, ko stranka odgovori, in nazadnje »rešena«, ko je težava rešena. Če zahtevek ne odprete znova, bo zaključila svoj cikel s končnim in nepreklicnim statusom »zaprto«. Ta sistem zagotavlja, da se težava vsake stranke sistematično spremlja, obravnava in rešuje. Za pomoč pri upravljanju in distribuciji zahtevkov je pomembno ustvariti oddelke. To dejansko prenese pooblastila in odgovornost v zvezi z zahtevki, kar zagotavlja, da je vsak zahtevek usmerjen na pravo ekipo ali osebo.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Preizkusite vse razpoložljive funkcije in orodja. Ne pozabite, da je ključ do uspeha s takšno programsko opremo, da v celoti izkoristite njene zmogljivosti. Ostanite radovedni, inovativni in vedno pripravljeni na pomembne interakcije s strankami. Navdušeni smo, ko vidimo, kako vam bo ta platforma pomagala povečati interakcije s strankami, izboljšati odzivne čase in povečati splošno zadovoljstvo strank.","Learn more":"Preberite več",AI:A,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Izboljšajte svojo strategijo podpore z rešitvami, ki jih poganja umetna inteligenca, da poenostavite in optimizirate svoje delovne procese.","Need help configuring your agent accounts?":"Potrebujete pomoč pri konfiguriranju računov agentov?","Need help creating or configuring your departments?":"Potrebujete pomoč pri ustvarjanju ali konfiguriranju oddelkov?","Need help connecting your email accounts?":"Potrebujete pomoč pri povezovanju e-poštnih računov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoč pri povezovanju računov WhatsApp?","Need help connecting your Viber accounts?":"Potrebujete pomoč pri povezovanju računov Viber?","Need help connecting your Facebook accounts?":"Potrebujete pomoč pri povezovanju svojih Facebook računov?","Need help connecting your Instagram accounts?":"Potrebujete pomoč pri povezovanju vaših Instagram računov?","Need help connecting your X(Twitter) accounts?":"Potrebujete pomoč pri povezovanju računov X(Twitter)?","Need help setting up your Call center?":"Potrebujete pomoč pri nastavitvi klicnega centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za klepet?","Need help setting up your Chat Invitations?":"Potrebujete pomoč pri nastavitvi povabil za klepet?","Need help setting up your Contact Forms?":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev?","Need help setting up your Call Buttons?":"Potrebujete pomoč pri nastavitvi klicnih gumbov?","Need help setting up your Video Call Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za video klice?","Create a new department or rename the default one to finish this step.":"Za dokončanje tega koraka ustvarite nov oddelek ali preimenujte privzetega.",New:L,Open:P,Postponed:C,Answered:T,Resolved:N,Closed:I,"Failed to update step. Please try again later.":"Koraka ni bilo mogoče posodobiti. Poskusite znova pozneje.",'Changing the view "Getting started" failed.':"Spreminjanje pogleda »Začetek« ni uspelo.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo poslovno stran X in vse objave, komentarje in zasebna sporočila, poslana na to stran, pretvorite v zahteve.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X ter komunikacijo iz teh kanalov pretvoriti v zahteve za boljše in lažje upravljanje. Povezava vseh razpoložljivih družbenih omrežij z LiveAgentom vam omogoča interakcijo in odgovarjanje strankam z enega mesta, namesto da nenehno preklapljate med računi družbenih medijev.","Change theme":"Spremeni temo","Need help customizing your Customer portal?":"Potrebujete pomoč pri prilagajanju portala za stranke?","Personalize Customer Portal":"Prilagodite portal za stranke","You can also easily customize the color scheme of your customer portal.":"Barvno shemo svojega portala za stranke lahko preprosto prilagodite.","Change colors":"Spremeni barve","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Kot ste morda že opazili na konfiguracijskih zaslonih portala za stranke, obstajajo tudi druge naprednejše možnosti, kot so prilagajanje HTML-ja in CSS-ja ali dodajanje lastnih skriptov za sledenje samemu portalu za stranke.","Create your first article":"Ustvarite svoj prvi članek","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Omeniti velja tudi, kako enostavno je ustvariti lastne članke v zbirki znanja za obiskovalce portala za stranke.","Create article":"Ustvarite produkt","Make your Knowledgebase public":"Objavite svojo bazo znanja","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Zadnji korak je omogočiti, da baza znanja prikaže vaše članke na vašem portalu za stranke.","Enable knowledgebase":"Omogočite bazo znanja","Manage knowledgebase":"Upravljanje baze znanja","Keep up the pace! Create your knowledgebase to finalize this step.":"Nadaljujte s tem tempom! Ustvarite svojo bazo znanja, da dokončate ta korak.","Congratulations! You've reached the end.":"Čestitamo! Prišli ste do konca.","Configure Customer Portal":"Konfiguriraj portal za stranke","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Kot zadnji korak se pogovorimo o portalu za stranke, platformi, kjer se lahko vaše stranke obrnejo nanje, pridobijo informacije in samostojno rešijo svoje težave. Dobro vzdrževana baza znanja lahko znatno zmanjša obremenitev vaših agentov in izboljša zadovoljstvo strank.","Customer support portal":"Portal za podporo strankam","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"In zdaj si poglejmo še vaš portal za stranke: {link} Morda bo trajalo nekaj časa, da bo tudi ta lep in sijo, vendar brez skrbi, sčasoma boste prišli do tja.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Z LiveAgentom lahko popolnoma prilagodite zasnovo svojega portala za stranke glede na temo in nastavitve vaše blagovne znamke. Kot primer ali navdih si oglejte našo bazo znanja LiveAgent, ki je na voljo na {link} in jo gradi izključno ta funkcija.","Getting started progress":"Napredek pri začetku","Do not show Getting started screen after login":"Ne prikaži zaslona za začetek po prijavi","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Ko je omogočeno, se vrnite na portal za stranke {link} in si oglejte, kaj ste dosegli. Odlično! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} korakov dokončanih","Learn the basics.":"Naučite se osnov."};export{A as AI,o as Admins,a as Agents,T as Answered,I as Closed,i as Connect,p as Create,w as Customizations,d as Departments,h as Email,s as Facebook,m as Finish,l as Instagram,e as Manage,L as New,P as Open,t as Owner,b as Phone,C as Postponed,y as Reports,N as Resolved,j as Shortcuts,u as Tags,v as Twitter,r as Viber,n as WhatsApp,z as X,f as YouTube,k as check,V as default,g as next,c as rocket};
+const e="Upravljanje",a="Zastopniki",o="Administratorji",t="Lastnik",i="Poveži",n="WhatsApp",r="Viber",s="Facebook",l="Instagram",v="Twitter",p="Ustvari",u="Oznake",d="Oddelki",c="raketa",m="Dokončaj",k="označi",g="naprej",j="Bližnjice",h="E-pošta",z="Telefon",b="X",f="YouTube",y="Poročila",w="Prilagoditve",A="UI",L="Novo",P="Odprto",C="Preložena",T="Odgovoril",N="Rešen",V="Zaprto",I={"Getting started":"Začetek","Learn the basics":"Naučite se osnov","Add agents":"Dodaj agente","Add departments":"Dodaj oddelke","Connect email accounts":"Povežite e-poštne račune","Connect social media":"Povežite družabna omrežja","Connect messaging apps":"Povežite aplikacije za sporočanje","Create contact widget":"Ustvarite gradnik za stik","Create call center":"Ustvari klicni center","Configure customer portal":"Konfigurirajte portal stranke","Keyboard Shortcuts":"Bližnjice na tipkovnici","Improve your CX skills":"Izboljšajte svoje CX veščine","Contact Us":"Kontaktirajte nas",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Ustvari uporabniški račun agenta, da dokončate ta korak.","Next, let's further explore Departments and their purpose.":"Nato podrobneje raziščimo Oddelke in njihov namen.","Let's start by creating agent accounts for your colleagues and team members.":"Začnimo z ustvarjanjem računov za agente za vaše sodelavce in člane ekipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Račune agentov je mogoče dodeliti tudi določenim oddelkom glede na njihovo strokovno področje, programska oprema LiveAgent pa vam celo omogoča upravljanje njihovih dovoljenj in vlog.","Types of LiveAgent account":"Vrste LiveAgent računa","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Privzeto sta v LiveAgentu tri vrste uporabniških računov. Agent, Admin in Lastnik.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenti si lahko ogledajo, odgovarjajo in upravljajo zahtevke, sprejemajo klepete/klice v živo, pišejo in upravljajo vsebino baze znanja, upravljajo stike, ustvarjajo lastna pripravljena sporočila in vnaprej določene odgovore, upravljajo svoje profile agentov in si ogledajo lastna poročila agentov.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Skrbniki lahko poleg dovoljenj vloge agenta upravljajo račune drugih agentov in skrbnikov (vendar ne lastnikovega računa), vidijo vsa poročila in konfigurirajo sistemske nastavitve.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poleg dovoljenj skrbniške vloge lahko lastnik upravlja tudi zaračunavanje in plačilne nastavitve računa LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Zdaj pa ustvarimo agentske račune za vaše sodelavce in določimo njihove vloge.","Manage agents":"Upravljajte z agenti","Need help configuring your agent accounts? Learn more":"Potrebujete pomoč pri konfiguraciji računov agentov? Več o tem","Custom agent roles (paid feature)":"Vloge agentov po meri (plačljiva funkcija)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Poleg privzetih vlog lahko vzpostavite prilagojene vloge agentov in jim dodelite posebna dovoljenja, ki ustrezajo vašim edinstvenim operativnim potrebam.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Zdaj, ko imamo Agente in Oddelke urejene, moramo vzpostaviti nekaj komunikacijskih kanalov.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodajanje oddelkov v vaš račun LiveAgent lahko bistveno izboljša učinkovitost vašega procesa podpore strankam.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Namen ustvarjanja oddelkov je razvrstiti in dodeliti zahtevke ustreznim ekipam ali agentom, ki so najprimernejši za njihovo obravnavo. To ne izboljša samo učinkovitosti in produktivnosti podpore strankam, ampak tudi zagotavlja, da poizvedbe strank upravljajo tisti z ustreznim strokovnim znanjem.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Poleg tega lahko oddelki zagotovijo bistvene podatke za analitiko in vpoglede, kar daje jasno sliko o tem, katera področja prejemajo največ poizvedb ali potrebujejo več sredstev za izboljšanje storitev za stranke. Struktura oddelka pomaga tudi pri zagotavljanju bolj prilagojenih storitev, saj stranka sodeluje s strokovnjaki, ki so seznanjeni z njihovimi posebnimi težavami ali potrebami.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Vaš račun LiveAgent že ima en privzeti oddelek z imenom "Splošno". Zdaj ga lahko preimenujete ali dodate nove oddelke.',"Manage departments":"Upravljanje oddelkov","Need help creating or configuring your departments? Learn more":"Potrebujete pomoč pri ustvarjanju ali konfiguraciji vaših oddelkov? Več o tem","Choose theme":"Izberi temo",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Začnimo z izbiro teme portala za stranke. Na voljo je nekaj možnosti. Najprej si jih lahko ogledate s klikom na gumb »Predogled«.",Connect:i,"Connect email accounts to complete this step.":"Povežite e-poštne račune, da dokončate ta korak.","If you are done with email accounts, it’s time to have a look at social media channels.":"Če ste zaključili z e-poštnimi računi, je čas, da si ogledate kanale družbenih omrežij.","Create your new helpdesk email address":"Ustvarite svoj novi e-poštni naslov službe za pomoč uporabnikom","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Začnimo s povezovanjem vaših e-poštnih računov z LiveAgent, kar vam omogoča, da prejemate e-pošto v obliki zahtevkov in nanje odgovarjate brez težav.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"V LiveAgentu morata biti nastavljeni dve vrsti e-poštnih računov, dohodni in odhodni. Isti e-poštni račun se pogosto uporablja kot dohodni in odhodni račun.","Incoming email accounts":"Dohodni e-poštni računi","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Ti računi prejemajo e-pošto vaših strank. Vsako e-poštno sporočilo, poslano na te račune, se uvozi v LiveAgent, pri čemer se ustvari zahtevek.","Need help connecting your email accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših e-poštnih računov? Več o tem","Outgoing email accounts":"Odhodni e-poštni računi","Your Built-in Email Account":"Vaš Vgrajen E-poštni Račun","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Vsak LiveAgent račun ima vgrajen e-poštni naslov, ki služi kot vhodni in izhodni e-poštni račun. Ta predal zagotavljamo brezplačno, vendar vsebuje nekaj omejitev. Priporočljivo je za uporabo med začetno nastavitvijo vašega LiveAgent računa in za temeljno testiranje, vendar ne za komunikacijo s strankami.","connect email accounts":"povežite e-poštne račune","Your built-in email address is: ":"Vaš vgrajen e-poštni naslov je: ","Feel free to send a test email to this address and see LiveAgent in action!":"Brezplačno pošljite testni e-mail na ta e-poštni naslov in si oglejte LiveAgent v akciji!","This step requires you to connect any messaging app you prefer.":"Ta korak zahteva, da povežete katero koli aplikacijo za sporočanje, ki jo želite.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Zdaj predstavimo še eno bistveno lastnost našega orodja - raznovrstni nabor stikov za stike, ki jih LiveAgent ponuja za vaše udobje.","Connect Messaging apps":"Povežite aplikacije za sporočanje","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Povezovanje teh platform za sporočanje z LiveAgent vam omogoča, da svojim strankam odgovorite z ene same platforme, s čimer odpravite potrebo po nenehnem preklapljanju med različnimi aplikacijami ali računi.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Če povežete svoje račune WhatsApp z LiveAgentom, boste vsa dohodna sporočila WhatsApp nemoteno spremenili v zahtevke znotraj sistema. To omogoča vašim agentom, da enostavno in učinkovito odgovorijo na vsako poizvedbo stranke, prejeto prek WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših računov WhatsApp? Več o tem",Viber:r,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Z integracijo vaših Viber računov z LiveAgent, so vsa vhodna sporočila Viber sistematično pretvorjena v posamezne zahtevke znotraj platforme. To omogoča vašim agentom, da hitro in brez težav obravnavajo vsak vprašanja kupcev, prejeta prek Vibra.","Need help connecting your Viber accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Viber računov? Več o tem",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo Facebook poslovno stran in preoblikujte vse objave, komentarje in zasebna sporočila, poslana na to stran, v zahtevke.","Need help connecting your Facebook accounts? Learn more":"Potrebujete pomoč pri povezovanju svojih Facebook računov? Več o tem",Instagram:l,"Need help connecting your Instagram accounts? Learn more":"Potrebujete pomoč pri povezovanju vaših Instagram računov? Več o tem",Twitter:v,"Need help connecting your X(Twitter) accounts? Learn more":"Potrebujete pomoč pri povezavi vaših X(Twitter) računov?Več o tem","Connecting social media account is needed to finalize this step.":"Povezovanje družabnih medijev je potrebno za dokončanje tega koraka.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"In kako povezovanje WhatsApp ali Viber računov? Z LiveAgentom ste pokriti!","Connect your social media accounts":"Povežite svoje račune na družbenih omrežjih","connect social media":"povežite družabna omrežja","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X(Twitter) ter preoblikovati komunikacijo iz teh kanalov v zahtevke za boljše in lažje upravljanje. Če imate vsa razpoložljiva socialna omrežja povezana z LiveAgentom, lahko komunicirate in odgovarjate svojim strankam z enega mesta, namesto da nenehno preklapljate med svojimi računi na družbenih omrežjih.","Integration possibilities with many VoIP providers worldwide":"Možnosti integracije z mnogimi ponudniki VoIP po vsem svetu","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Če vašega želenega ponudnika ni na seznamu, lahko vedno uporabite splošni način integracije, vendar nam to sporočite! Potrudili se bomo, da jih dodamo.","Unlimited call recording":"Neomejeno snemanje klicev","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Z neomejenimi posnetki klicev lahko zajamete vsak telefonski pogovor, kar predstavlja dragocen vir za zagotavljanje kakovosti in nadaljnje usposabljanje agentov.","IVR (interactive voice response)":"IVR (interaktivni glasovni odziv)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcija vam omogoča predvajanje prilagojenih pozdravov ali informativnih posnetkov, da pritegnete klicatelje. Zagotavlja možnosti za zbiranje podatkov med interakcijo med klicem in omogoča klicateljem interakcijo s tonskim signaliziranjem. Klicatelji lahko s pritiskom na številke sprožijo različna dejanja, na primer preusmeritev k pravemu agentu ali oddelku ali zahtevanje povratnega klica.","Call Devices":"Naprave za klicanje","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Če klicev raje ne obravnavate prek brskalnika v računalniku, lahko brezhibno povežete zunanji strojni telefon z LiveAgentom. Ta funkcija vam omogoča enostavno klicanje ali sprejemanje klicev in ponuja alternativno metodo za upravljanje telefonskih interakcij, ki najbolj ustreza vašemu udobju.","Mobile apps":"Mobilne aplikacije","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Da bi vam zagotovili dodatno udobje, ponujamo brezplačne mobilne aplikacije za platformi Android in iOS. Te aplikacije vam omogočajo enostavno upravljanje telefonskih klicev LiveAgent, ko ste na poti.","Call queue":"Vrsta klica","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Naša funkcija čakalne vrste klicev zagotavlja, da noben klic ni zgrešen, tudi če so vsi agenti zasedeni. Dohodni klici se uvrstijo v čakalno vrsto in čakajo na vrsto, dokler naslednji razpoložljivi agent ne more obravnavati klica.","Create a call center":"Ustvari klicni center","To complete this step, connect your phone number from VoIP.":"Za dokončanje tega koraka povežite svojo telefonsko številko iz VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Skoraj smo tam. Ostaja le še zadnji korak! Oglejmo si portal za stranke in kaj ponuja.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent ponuja integrirano rešitev klicnega centra, ki vam omogoča sprejemanje, odgovarjanje in beleženje telefonskih klicev v obliki zahtevkov. Tako lahko z nekaj koraki svojo službo za pomoč uporabnikom spremenite v dinamični klicni center, s čimer odpravite potrebo po rešitvah za klicanje tretjih oseb.","What we offer?":"Kaj ponujamo?","warning icon":"ikona opozorila","What do you need?":"Kaj potrebujete?","Connect it with your LiveAgent account":"Povežite ga s svojim računom LiveAgent","Call center":"Klicni center","Need help setting up your Call center? Learn more":"Potrebujete pomoč pri nastavitvi klicnega centra? Več o tem","Chat buttons":"Gumbi za klepet","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ti so enostavno prilagodljivi in ​​vašim strankam omogočajo, da takoj začnejo klepet v živo z vašimi agenti neposredno z vaše spletne strani. Na voljo je veliko vrst in vnaprej določenih modelov. Vsekakor si jih oglejte!","Need help setting up your Chat Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za klepet? Več o tem","Chat invitations":"Povabila na klepet","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktivno vključite svoje stranke s pošiljanjem samodejnih povabil na klepet na podlagi določenih meril, kot so obiskane strani ali čas, porabljen na strani.","Need help setting up your Chat Invitations? Learn more":"Potrebujete pomoč pri nastavitvi povabil za klepet? Več o tem","Contact forms":"Kontaktni obrazci","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ta pripomoček omogoča strankam, da hitro pošljejo svoja povpraševanja ali povratne informacije kot zahtevke neposredno z vaše spletne strani, tako da preprosto kliknejo gumb ali izpolnijo obrazec na strani.","Need help setting up your Contact Forms? Learn more":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev? Več o tem","Call buttons":"Gumb za klic","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Ti preprosti gumbi omogočajo vašim strankam, da začnejo neposreden klic iz svojega spletnega brskalnika z razpoložljivim agentom iz vaše ekipe v LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi klicnih gumbov? Več o tem","Video call buttons":"Gumbi za video klic","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Kot že ime pove, ta gumb ponuja priložnost za interakcijo iz oči v oči, kar strankam in agentom omogoča še bolj osebno povezovanje.","Need help setting up your Video Call Buttons? Learn more":"Potrebujete pomoč pri nastavitvi gumbov za videoklic? Več o tem","You can finish this step by creating any contact widget.":"Ta korak lahko zaključite tako, da ustvarite kateri koli pripomoček za stik.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Ali ste vedeli, da lahko z LiveAgentom upravljate tudi dejanske telefonske klice?","Create contact widgets for your website":"Ustvarite pripomočke za stike za vaše spletno mesto","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent ponuja različne pripomočke za stike, katerih namen je izboljšati vašo interaktivno izkušnjo storitev za stranke in poenostaviti komunikacijo. Vsak od teh pripomočkov ponuja edinstveno pot za povezovanje s strankami, s čimer na koncu izboljšate njihovo izkušnjo in povečate učinkovitost vaše storitve za stranke.",Create:p,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Ste že seznanjeni z osnovami LiveAgent? Nadaljujemo z namestitvijo.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Zdaj, ko ste razumeli osnove, je čas, da začnete nastavljati programsko opremo.","How does LiveAgent work?":"Kako deluje LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Programska oprema za pomoč uporabnikom LiveAgent je orodje za pomoč strankam, ki pomaga upravljati in poenostaviti interakcije s strankami prek več kanalov, kot so e-pošta, klepet v živo, telefonski klici in družbeni mediji.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Programska oprema samodejno razvrsti dohodne zahteve strank v zahtevke in jih dodeli ustreznemu oddelku ali agentu z vnaprej določenimi pravili. Zagotavlja en sam nabiralnik v skupni rabi, kjer lahko agenti dostopajo in odgovarjajo na vsa vprašanja strank. LiveAgent ponuja tudi funkcije, kot so pravila avtomatizacije, SLA, poročila, analitika in baza znanja, ki pomaga pri samopostrežbi.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"V bistvu LiveAgent izboljša učinkovitost vaših storitev za stranke in zagotovi, da se vsa komunikacija strank obravnava pravočasno in organizirano.","LiveAgent in a nutshell":"LiveAgent na kratko","What is a ticket?":"Kaj je zahtevek?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zahtevek za pomoč uporabnikom je v bistvu digitalni zapis zahteve stranke za pomoč ali asistenco. Ta zahtevek vsebuje vse pomembne informacije o strankini težavi ali poizvedbi, vključno z njenimi kontaktnimi podatki, naravo težave in kakršnimi koli interakcijami s stranko v zvezi s težavo. Zahtevek lahko izvira iz različnih virov, kot so e-pošta, telefonski klici, klepeti v živo ali sporočila družbenih medijev.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Ko se težava približuje rešitvi, se zahtevek posodobi z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi različna stanja – od tega, da je "nova", do "odgovorjena", ko posrednik odgovori, "odprta", ko stranka odgovori, in nazadnje "rešena", ko je težava rešena. Če zahtevek ne odprete znova, bo zaključila svoj cikel s končnim in nepreklicnim statusom "zaprto". Ta sistem zagotavlja, da se težava vsake stranke sistematično spremlja, obravnava in rešuje. Za pomoč pri upravljanju in distribuciji zahtevkov je pomembno ustvariti oddelke. To dejansko prenese pooblastila in odgovornost v zvezi z zahtevki, kar zagotavlja, da je vsak zahtevek usmerjen na pravo ekipo ali osebo.',Departments:d,"What is a department":"Kaj je oddelek",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Oddelek se nanaša na določeno skupino znotraj organizacije, ki obravnava določene zahtevke ali poizvedbe strank. Lahko predstavlja različna funkcionalna področja v podjetju, kot so "Storitve za stranke", "Tehnična podpora", "Zaračunavanje" ali "Prodaja", ali pa lahko predstavlja različna jezikovna znanja ali znanje ekipe, kot je "Prodaja - angleščina", "Prodaja - nemščina” ali “Tehnični - 2. stopnja”. To zagotavlja, da so zahtevki hitro dodeljene pravim osebam, kar lahko hitreje in učinkoviteje reši težave.',"What is an agent?":"Kaj je agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent je član vaše podporne ekipe, ki neposredno sodeluje s strankami in rešuje njihova vprašanja ali težave. V bistvu so uporabniki programske opreme LiveAgent v vašem računu LiveAgent, zadolženi za odzivanje na povpraševanja strank, ki prispejo kot zahtevki.","Let's start":"Začnimo",rocket:c,Finish:m,"Redo unfinished steps":"Ponovite nedokončane korake",check:k,next:g,"heading icon":"ikona naslova","Skip this step":"Preskoči ta korak","You are all set":"Vse je nastavljeno","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Uspešno ste zaključili vse korake pri namestitvi programske opreme LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Bodite prepričani, da eksperimentirate z vsemi različnimi funkcijami in orodji, ki so na voljo. Pomembno je, da v celoti izkoristite njegove sposobnosti, saj je ključ do uspeha s to programsko opremo. Ostanite radovedni, inovativni ter vedno pripravljeni na pomembne interakcije s strankami. Veselimo se, kako bo ta platforma pomagala izboljšati vaše interakcije s strankami, povečati čase odziva in izboljšati celotno zadovoljstvo strank.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"V primeru, da potrebujete kakršno koli pomoč ali imate vprašanja, je naša podpora le en klik stran. Nikoli ne oklevajte ","reach out":"stopite v stik",Shortcuts:j,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Bi radi hitreje in učinkoviteje krmarili po LiveAgentu? Seznanitev z razpoložljivimi bližnjicami bo zagotovo pospešila vaše naloge in povečala vašo produktivnost. Obiščite našo namensko stran z bližnjicami.","Check out shortcuts":"Oglejte si bližnjice","Discover the secrets of LiveAgent":"Odkrijte skrivnosti LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"In za tiste, ki se želijo poglobiti in resnično obvladati LiveAgent, smo zbrali zbirko člankov in vodnikov, ki pokrivajo širok spekter tem. Torej, le pogumno začnite raziskovati.","Improve your LiveAgent skills":"Izboljšajte svoje LiveAgent veščine","We’d love to hear from you.":"Z veseljem bi slišali od vas.","Need support or advice? We’re ready to listen.":"Potrebujete podporo ali nasvet? Pripravljeni smo poslušati.","Direct contacts: ":"Neposredni kontakti: ","Don't hesitate to contact us! We are available 24/7.":"Ne oklevajte in stopite v stik z nami! Smo na voljo 24/7.",Email:h,"Chat with us":"Klepet z nami","Message us":"Pišite nam","Contact form":"Kontaktni obrazec","Contact for sales purposes:":"Kontakt za namene prodaje:",Phone:z,"(Toll Free in USA & Canada)":"(Brezplačni klic v ZDA in Kanado)","(European Union & Worldwide)":"(Evropska unija in po vsem svetu)","Our offices:":"Naše pisarne:","Self-help and system status:":"Samopomoč in stanje sistema:","Find answers to your questions, day or night.":"Najdite odgovore na svoja vprašanja, podnevi ali ponoči.","Go to our support portal":"Pojdite na naš portal za podporo","Support portal":"Portal za podporo","Looking for answers?":"Iščete odgovore?","Go to status page":"Pojdite na stran s stanjem","Status page":"Stran stanja","Check out our service status":"Preverite status naše storitve","Social networks:":"Socialna omrežja:","We’re looking forward to talking to you on social media.":"Veselimo se pogovora z vami na družbenih medijih.","Connect with us":"Povežite se z nami","Join our community today":"Pridružite se naši skupnosti še danes","Join our journey":"Pridružite se našemu potovanju","Let's make memories":"Ustvarimo spomine",X:b,"Let's connect":"Povežimo se","Join our tribe, let's grow":"Pridružite se našemu plemenu, rastimo skupaj",YouTube:f,"Learn & grow on":"Naučite se in rastite","Discover and thrive":"Odkrijte in uspevajte","Email templates":"Email templates","Personalize your customer interactions with customizable email templates.":"Prilagodite interakcijo s strankami s prilagodljivimi e-poštnimi predlogami.","Ticket Filters":"Filtri zahtevka","Streamline ticket management by using filters to sort and organize your tickets.":"Poenostavite upravljanje zahtevkov z uporabo filtrov za razvrščanje in organiziranje zahtevkov.","Agents ranking":"Uvrstitve agentov","Enable your customers to assess the assistance provided by your support agents.":"Omogočite vašim strankam, da ocenijo pomoč, ki so jo zagotovili vaši podporni agenti.","Canned Messages":"Vnaprej pripravljena sporočila","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Ustvarite vnaprej določene odgovore na pogosto zastavljena vprašanja za hitre in dosledne odgovore.","Automatic Rules":"Samodejna pravila","Improve efficiency by creating predefined actions and workflows with rules.":"Izboljšajte učinkovitost z ustvarjanjem vnaprej določenih dejanj in delovnih tokov s pravili.","Ticket Tags":"Oznake zahtevkov","Enhance ticket organization and searchability by creating useful tags.":"Izboljšajte organizacijo zahtevkov in možnost iskanja z ustvarjanjem uporabnih oznak.",Reports:y,"Gain valuable insights into your customer service operations through detailed reports.":"S podrobnimi poročili pridobite dragocen vpogled v delovanje vaše službe za stranke.","SLA (Service Level Agreement)":"SLA (Pogodba o ravni storitev)","Define and monitor performance standards by creating Service Level Agreements.":"Določite in spremljajte standarde uspešnosti z ustvarjanjem sporazumov o ravni storitev.","Domain Parking":"Parkirišče domen","Connect and use your own domain with your LiveAgent account.":"Povežite in uporabite lastno domeno s svojim računom LiveAgent.",Customizations:w,"Personalize your LiveAgent according to your branding needs and preferences":"Prilagodite svojega LiveAgenta glede na vaše potrebe in želje glede blagovne znamke","Integrations & Plugins":"Integracije in vtičniki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Razširite funkcionalnost LiveAgenta z integracijo z različnimi platformami prek vtičnikov.","Explore Other Features":"Raziščite druge funkcije","Better understand and utilize the full range of features offered by LiveAgent.":"Bolje razumeti in uporabiti celotno paleto funkcij, ki jih ponuja LiveAgent.","Provide excellent customer service.":"Zagotovite odlične storitve za stranke.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Če želite resnično obvladati LiveAgent, si oglejte našo zbirko člankov in vodnikov z navodili.","Home tab":"Zavihek začetna stran","Open ticket to be solved (if any)":"Odprt zahtevek, ki ga je treba rešiti (če obstaja)","Resolve ticket":"Reši zahtevek","Show predefined answers":"Pokaži vnaprej določene odgovore","Answer the chat":"Odgovorite na klepet","Answer the chat on background":"Odgovorite na klepet v ozadju","Open ticket on background":"Odprt zahtevek v ozadju","Send message":"Pošlji sporočilo","Close ticket tab":"Zapri zavihek zahtevkov","Close ticket window":"Zapri okence za zahtevke","Show canned messages":"Pokaži vnaprej pripravljena sporočila","Cycle through the opened ticket tabs":"Premikajte se skozi odprte zavihke s karticami","Previous or next tab":"Prejšnja ali naslednja zanka","Close active tab":"Zapri aktivno okno","Answer ticket":"Odgovori na zahtevek","Canned message":"Konzervirano sporočilo","Predefined answers":"Predhodno pripravljen odgovor","Save time with keyboard shortcuts":"Prihranite čas z bližnjicami na tipkovnici","Use keyboard shortcuts to enhance your skills and productivity.":"Uporabite bližnjice na tipkovnici, da izboljšate svoje sposobnosti in produktivnost.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ko kazalec miške premaknete nad določene elemente, se prikaže opis orodja, če je na voljo bližnjica.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Oddelki omogočajo tudi strukturirane poteke dela. Za vsak oddelek lahko nastavite pravila in dovoljenja za dostop, kar pomaga pri vzdrževanju organiziranega delovnega okolja. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"Ko se težava približuje rešitvi, se zahtevek posodobi z novimi dejanji, odgovori ali opombami. Zahtevek gre skozi različna stanja – od tega, da je »nova«, do »odgovorjena«, ko posrednik odgovori, »odprta«, ko stranka odgovori, in nazadnje »rešena«, ko je težava rešena. Če zahtevek ne odprete znova, bo zaključila svoj cikel s končnim in nepreklicnim statusom »zaprto«. Ta sistem zagotavlja, da se težava vsake stranke sistematično spremlja, obravnava in rešuje. Za pomoč pri upravljanju in distribuciji zahtevkov je pomembno ustvariti oddelke. To dejansko prenese pooblastila in odgovornost v zvezi z zahtevki, kar zagotavlja, da je vsak zahtevek usmerjen na pravo ekipo ali osebo.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Preizkusite vse razpoložljive funkcije in orodja. Ne pozabite, da je ključ do uspeha s takšno programsko opremo, da v celoti izkoristite njene zmogljivosti. Ostanite radovedni, inovativni in vedno pripravljeni na pomembne interakcije s strankami. Navdušeni smo, ko vidimo, kako vam bo ta platforma pomagala povečati interakcije s strankami, izboljšati odzivne čase in povečati splošno zadovoljstvo strank.","Learn more":"Preberite več",AI:A,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Izboljšajte svojo strategijo podpore z rešitvami, ki jih poganja umetna inteligenca, da poenostavite in optimizirate svoje delovne procese.","Need help configuring your agent accounts?":"Potrebujete pomoč pri konfiguriranju računov agentov?","Need help creating or configuring your departments?":"Potrebujete pomoč pri ustvarjanju ali konfiguriranju oddelkov?","Need help connecting your email accounts?":"Potrebujete pomoč pri povezovanju e-poštnih računov?","Need help connecting your WhatsApp accounts?":"Potrebujete pomoč pri povezovanju računov WhatsApp?","Need help connecting your Viber accounts?":"Potrebujete pomoč pri povezovanju računov Viber?","Need help connecting your Facebook accounts?":"Potrebujete pomoč pri povezovanju svojih Facebook računov?","Need help connecting your Instagram accounts?":"Potrebujete pomoč pri povezovanju vaših Instagram računov?","Need help connecting your X(Twitter) accounts?":"Potrebujete pomoč pri povezovanju računov X(Twitter)?","Need help setting up your Call center?":"Potrebujete pomoč pri nastavitvi klicnega centra?","Need help setting up your Chat Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za klepet?","Need help setting up your Chat Invitations?":"Potrebujete pomoč pri nastavitvi povabil za klepet?","Need help setting up your Contact Forms?":"Potrebujete pomoč pri nastavitvi kontaktnih obrazcev?","Need help setting up your Call Buttons?":"Potrebujete pomoč pri nastavitvi klicnih gumbov?","Need help setting up your Video Call Buttons?":"Potrebujete pomoč pri nastavitvi gumbov za video klice?","Create a new department or rename the default one to finish this step.":"Za dokončanje tega koraka ustvarite nov oddelek ali preimenujte privzetega.",New:L,Open:P,Postponed:C,Answered:T,Resolved:N,Closed:V,"Failed to update step. Please try again later.":"Koraka ni bilo mogoče posodobiti. Poskusite znova pozneje.",'Changing the view "Getting started" failed.':"Spreminjanje pogleda »Začetek« ni uspelo.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Povežite svojo poslovno stran X in vse objave, komentarje in zasebna sporočila, poslana na to stran, pretvorite v zahteve.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent je mogoče integrirati z računi Facebook, Instagram in X ter komunikacijo iz teh kanalov pretvoriti v zahteve za boljše in lažje upravljanje. Povezava vseh razpoložljivih družbenih omrežij z LiveAgentom vam omogoča interakcijo in odgovarjanje strankam z enega mesta, namesto da nenehno preklapljate med računi družbenih medijev.","Change theme":"Spremeni temo","Need help customizing your Customer portal?":"Potrebujete pomoč pri prilagajanju portala za stranke?","Personalize Customer Portal":"Prilagodite portal za stranke","You can also easily customize the color scheme of your customer portal.":"Barvno shemo svojega portala za stranke lahko preprosto prilagodite.","Change colors":"Spremeni barve","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Kot ste morda že opazili na konfiguracijskih zaslonih portala za stranke, obstajajo tudi druge naprednejše možnosti, kot so prilagajanje HTML-ja in CSS-ja ali dodajanje lastnih skriptov za sledenje samemu portalu za stranke.","Create your first article":"Ustvarite svoj prvi članek","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Omeniti velja tudi, kako enostavno je ustvariti lastne članke v zbirki znanja za obiskovalce portala za stranke.","Create article":"Ustvarite produkt","Make your Knowledgebase public":"Objavite svojo bazo znanja","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Zadnji korak je omogočiti, da baza znanja prikaže vaše članke na vašem portalu za stranke.","Enable knowledgebase":"Omogočite bazo znanja","Manage knowledgebase":"Upravljanje baze znanja","Keep up the pace! Create your knowledgebase to finalize this step.":"Nadaljujte s tem tempom! Ustvarite svojo bazo znanja, da dokončate ta korak.","Congratulations! You've reached the end.":"Čestitamo! Prišli ste do konca.","Configure Customer Portal":"Konfiguriraj portal za stranke","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Kot zadnji korak se pogovorimo o portalu za stranke, platformi, kjer se lahko vaše stranke obrnejo nanje, pridobijo informacije in samostojno rešijo svoje težave. Dobro vzdrževana baza znanja lahko znatno zmanjša obremenitev vaših agentov in izboljša zadovoljstvo strank.","Customer support portal":"Portal za podporo strankam","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"In zdaj si poglejmo še vaš portal za stranke: {link} Morda bo trajalo nekaj časa, da bo tudi ta lep in sijo, vendar brez skrbi, sčasoma boste prišli do tja.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Z LiveAgentom lahko popolnoma prilagodite zasnovo svojega portala za stranke glede na temo in nastavitve vaše blagovne znamke. Kot primer ali navdih si oglejte našo bazo znanja LiveAgent, ki je na voljo na {link} in jo gradi izključno ta funkcija.","Getting started progress":"Napredek pri začetku","Do not show Getting started screen after login":"Ne prikaži zaslona za začetek po prijavi","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Ko je omogočeno, se vrnite na portal za stranke {link} in si oglejte, kaj ste dosegli. Odlično! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} korakov dokončanih","Learn the basics.":"Naučite se osnov.","Chat button":"Gumb za klepet"};export{A as AI,o as Admins,a as Agents,T as Answered,V as Closed,i as Connect,p as Create,w as Customizations,d as Departments,h as Email,s as Facebook,m as Finish,l as Instagram,e as Manage,L as New,P as Open,t as Owner,z as Phone,C as Postponed,y as Reports,N as Resolved,j as Shortcuts,u as Tags,v as Twitter,r as Viber,n as WhatsApp,b as X,f as YouTube,k as check,I as default,g as next,c as rocket};

package/dist/assets/smiley-face.js

@@ -0,0 +1 @@
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package/dist/assets/sr-CS.js

@@ -1 +1 @@
-const e="Agenti",t="Admini",a="Vlasnik",n="Poveži",o="WhatsApp",i="Viber",s="Facebook",r="Instagram",c="Twitter",l="Kreiraj",d="Tagovi",m="Odeljenja",k="Email",p="Telefon",v="Izveštaji",g="AI (veštačka inteligencija)",u="Nov",b="Otvoren",j="Odloženo",z="Odgovoreno",C="Rešen",f="Zatvorena",w={"Getting started":"Početak rada","Learn the basics":"Naučite osnove","Contact Us":"Kontaktirajte nas",Agents:e,Admins:t,Owner:a,Connect:n,"Incoming email accounts":"Dolazni imejl nalozi","Outgoing email accounts":"Odlazni imejl nalozi",WhatsApp:o,Viber:i,Facebook:s,Instagram:r,Twitter:c,"Mobile apps":"Mobilne aplikacije","What we offer?":"Šta nudimo?","Chat buttons":"Tasteri za ćaskanje","Contact forms":"Kontakt forme","Call buttons":"Dugmići za poziv","Video call buttons":"Video poziv tasteri",Create:l,Tags:d,Departments:m,Email:k,"Contact form":"Kontakt formular",Phone:p,"Connect with us":"Povežite se sa nama","Email templates":"Email šabloni",Reports:v,"Resolve ticket":"Reši tiket","Answer ticket":"Odgovori na tiket","Canned message":"Predefinisana poruka","Predefined answers":"Unapred definisani odgovori","Learn more":"Saznaj više",AI:g,New:u,Open:b,Postponed:j,Answered:z,Resolved:C,Closed:f,"Create article":"Napravite artikal","Enable knowledgebase":"Uključite bazu znanja"};export{g as AI,t as Admins,e as Agents,z as Answered,f as Closed,n as Connect,l as Create,m as Departments,k as Email,s as Facebook,r as Instagram,u as New,b as Open,a as Owner,p as Phone,j as Postponed,v as Reports,C as Resolved,d as Tags,c as Twitter,i as Viber,o as WhatsApp,w as default};
+const e="Agenti",t="Admini",a="Vlasnik",n="Poveži",o="WhatsApp",i="Viber",s="Facebook",r="Instagram",c="Twitter",l="Kreiraj",d="Tagovi",m="Odeljenja",g="Email",k="Telefon",p="Izveštaji",v="AI (veštačka inteligencija)",u="Nov",b="Otvoren",j="Odloženo",z="Odgovoreno",C="Rešen",f="Zatvorena",w={"Getting started":"Početak rada","Learn the basics":"Naučite osnove","Contact Us":"Kontaktirajte nas",Agents:e,Admins:t,Owner:a,Connect:n,"Incoming email accounts":"Dolazni imejl nalozi","Outgoing email accounts":"Odlazni imejl nalozi",WhatsApp:o,Viber:i,Facebook:s,Instagram:r,Twitter:c,"Mobile apps":"Mobilne aplikacije","What we offer?":"Šta nudimo?","Chat buttons":"Tasteri za ćaskanje","Contact forms":"Kontakt forme","Call buttons":"Dugmići za poziv","Video call buttons":"Video poziv tasteri",Create:l,Tags:d,Departments:m,Email:g,"Contact form":"Kontakt formular",Phone:k,"Connect with us":"Povežite se sa nama","Email templates":"Email šabloni",Reports:p,"Resolve ticket":"Reši tiket","Answer ticket":"Odgovori na tiket","Canned message":"Predefinisana poruka","Predefined answers":"Unapred definisani odgovori","Learn more":"Saznaj više",AI:v,New:u,Open:b,Postponed:j,Answered:z,Resolved:C,Closed:f,"Create article":"Napravite artikal","Enable knowledgebase":"Uključite bazu znanja","Chat button":"Dugme za čet"};export{v as AI,t as Admins,e as Agents,z as Answered,f as Closed,n as Connect,l as Create,m as Departments,g as Email,s as Facebook,r as Instagram,u as New,b as Open,a as Owner,k as Phone,j as Postponed,p as Reports,C as Resolved,d as Tags,c as Twitter,i as Viber,o as WhatsApp,w as default};

package/dist/assets/sv-SE.js

@@ -1 +1 @@
-const e="Agenter",t="Administratörer",a="Ägare",n="Anslut",s="Facebook",o="Twitter",r="Skapa",c="Taggar",d="Avdelningar",i="Genvägar",p="E-post",l="Telefon",k="X",g="Rapporter",m="Ny",u="Öppen",C="Uppskjuten",b="Besvarad",h="Löst",w="Stängd",A={"Getting started":"Börja här","Learn the basics":"Lär dig grunderna","Contact Us":"Kontakta oss",Agents:e,Admins:t,Owner:a,Connect:n,Facebook:s,Twitter:o,"Mobile apps":"Mobila appar","What we offer?":"Vad vi erbjuder?","Chat buttons":"Chattknappar","Call buttons":"Ring knappar",Create:r,Tags:c,Departments:d,Shortcuts:i,Email:p,"Chat with us":"Chatta med oss","Contact form":"Kontaktformulär",Phone:l,"Connect with us":"Kontakta oss",X:k,"Email templates":"E-postmallar","Automatic Rules":"Automatiska regler",Reports:g,"Resolve ticket":"Lös ärende","Send message":"Skicka meddelande","Answer ticket":"Besvara ärende","Canned message":"Sparat meddelande","Predefined answers":"Fördefinierade svar",New:m,Open:u,Postponed:C,Answered:b,Resolved:h,Closed:w,"Create article":"Skapa artikel","Enable knowledgebase":"Aktivera kunskapsbanken"};export{t as Admins,e as Agents,b as Answered,w as Closed,n as Connect,r as Create,d as Departments,p as Email,s as Facebook,m as New,u as Open,a as Owner,l as Phone,C as Postponed,g as Reports,h as Resolved,i as Shortcuts,c as Tags,o as Twitter,k as X,A as default};
+const t="Agenter",e="Administratörer",a="Ägare",n="Anslut",s="Facebook",o="Twitter",r="Skapa",c="Taggar",d="Avdelningar",i="Genvägar",p="E-post",l="Telefon",k="X",g="Rapporter",m="Ny",u="Öppen",C="Uppskjuten",h="Besvarad",b="Löst",w="Stängd",A={"Getting started":"Börja här","Learn the basics":"Lär dig grunderna","Contact Us":"Kontakta oss",Agents:t,Admins:e,Owner:a,Connect:n,Facebook:s,Twitter:o,"Mobile apps":"Mobila appar","What we offer?":"Vad vi erbjuder?","Chat buttons":"Chattknappar","Call buttons":"Ring knappar",Create:r,Tags:c,Departments:d,Shortcuts:i,Email:p,"Chat with us":"Chatta med oss","Contact form":"Kontaktformulär",Phone:l,"Connect with us":"Kontakta oss",X:k,"Email templates":"E-postmallar","Automatic Rules":"Automatiska regler",Reports:g,"Resolve ticket":"Lös ärende","Send message":"Skicka meddelande","Answer ticket":"Besvara ärende","Canned message":"Sparat meddelande","Predefined answers":"Fördefinierade svar",New:m,Open:u,Postponed:C,Answered:h,Resolved:b,Closed:w,"Create article":"Skapa artikel","Enable knowledgebase":"Aktivera kunskapsbanken","Chat button":"Chattknapp"};export{e as Admins,t as Agents,h as Answered,w as Closed,n as Connect,r as Create,d as Departments,p as Email,s as Facebook,m as New,u as Open,a as Owner,l as Phone,C as Postponed,g as Reports,b as Resolved,i as Shortcuts,c as Tags,o as Twitter,k as X,A as default};

package/dist/assets/tl-PH.js

@@ -1 +1 @@
-const a="I-manage",n="Mga Ahente",e="Admins",t="May-ari",i="Ikonekta",o="WhatsApp",g="Viber",s="Facebook",r="Instagram",l="Twitter",m="Lumikha",u="Mga Tags",c="Mga Departamento",p="rocket",d="Tapusin",y="i-check",h="kasunod",k="Mga Shortcut",b="Email",w="Telepono",f="X",v="YouTube",A="Mga Ulat",L="Customizations",C="AI",I="Bago",T="Bukas",S="Na-postpone",P="Nasagot Na",M="Naresolba Na",N="Sarado",K={"Getting started":"Pagsisimula","Learn the basics":"Aralin ang basics","Add agents":"Magdagdag ng agent","Add departments":"Magdagdag ng department","Connect email accounts":"Ikonekta ang mga email account","Connect social media":"Ikonekta ang social media","Connect messaging apps":"Ikonekta ang mga messaging app","Create contact widget":"Gumawa ng contact widget","Create call center":"Gumawa ng call center","Configure customer portal":"I-configure ang customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Ayusin ang inyong CX Skills","Contact Us":"Kontakin Kami",Manage:a,"Add agent":"Magdagdag ng agent","Create agent account to complete this step.":"Gumawa ng agent account para makumpleto itong hakbang.","Next, let's further explore Departments and their purpose.":"Sunod, diskubrehin natin ang mga Department at kung para saan sila.","Let's start by creating agent accounts for your colleagues and team members.":"Simulan natin sa paggawa ng mga agent account para sa inyong mga katrabaho at ka-team.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Ang mga agent account ay puwede ring ma-assign sa mga ispesipikong department batay sa mga bagay kung saan sila eksperto, at hahayaan pa kayo ng LiveAgent software na mag-manage ng kanilang mga permission at role.","Types of LiveAgent account":"Mga Uri ng LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Bilang default, may tatlong uri ng agent account sa LiveAgent. Agent, Admin, at Owner.",Agents:n,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Ang mga agent ay puwedeng makita, makapag-reply, at makapag-manage ng mga ticket, makasagot ng mga live chat/tawag, magsulat at mamahala ng knowledge base content, pangasiwaan ang mga contact, gumawa ng sarili nilang mga canned message at predefined na sagot, asikasuhin ang sarili nilang agent profile, at makita ang sarili nilang mga agent report.",Admins:e,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Ang mga admin, dagdag pa sa mga agent role permission, ay puwedeng mamahala ng mga account ng ibang agent at admin (pero hindi ang account ng may-ari), makita lahat ng report, at ma-configure ang system settings.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Dagdag pa sa mga admin role permission, puwede ring asikasuhin ng may-ari ang LiveAgent account billing at payment settings.","Now, let’s create agent accounts for your coworkers and set their roles.":"Ngayon, magsimula tayong gumawa ng mga agent account para sa inyong mga katrabaho at i-set ang kanilang mga role.","Manage agents":"Ayusin ang mga agent","Need help configuring your agent accounts? Learn more":"Kailangan ninyo ng tulong sa inyong mga agent account? Alamin ang detalye","Custom agent roles (paid feature)":"Custom agent roles (may bayad na feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Dagdag pa sa mga default role, puwede kayong magsimula ng mas detalyadong agent role at bigyan sila ng ispesipikong mga permiso para bumagay sa kinakailangan ng inyong operations.","Create new department or rename default one to finish this step.":"Gumawa ng bagong department o ibahin ang pangalan ng isang default para tapusin itong hakbang.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ngayong naayos na ang mga Agent at Department, kailangan nating gumawa ng ilang communication channel.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Ang pagdagdag ng mga Department sa inyong LiveAgent account ay malaki ang maidudulot sa pagiging epektibo ng proseso ng  inyong customer support.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Ang pakay ng paggawa ng mga Department ay para maisaayos at mag-assign ng mga ticket sa kani-kanilang team o agent na mas akmang pangasiwaan sila. Hindi lang nito pinapaganda ang epektibidad at productivity ng customer support pero tinitiyak din nitong ang mga customer query ay naaasikaso ng tamang mga eksperto.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Puwede rin sa mga department ang structured workflow. Puwede kayong mag-set ng rules at maka-access ng mga permission para sa bawat department, na tutulungang mapanatili ang isang organisadong kalakaran sa trabaho.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Ang mga department din ay makakapagbigay ng vital data para sa analytics at insights, na nagbibigay ng malinaw na ideya kung aling mga bagay ang nakakakuha ng pinakamaraming query o kinakailangan ng marami pang resources para mapaganda ang customer service. Tutulong din ang istruktura ng department sa pag-deliver ng mas personalized na serbisyo habang nakikipag-usap ang customer sa mga espesyalistang pamilyar sa kanilang ispesipikong isyu o pangangailangan.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Ang inyong LiveAgent account ay meron nang default department na pinangalanang “General”. Puwede ninyong ibahin ang pangalan  nito o magdagdag ng bagong department.","Manage departments":"Pangasiwaan ang mga department","Need help creating or configuring your departments? Learn more":"Kailangan ninyo ng tulong sa paggawa o pag-configure ng inyong mga department? Alamin ang detalye","Choose theme":"Pumili ng theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Simulan natin sa pagpili ng isang customer portal theme. May ilang mga pagpipilian. Puwede ninyong gamitin ang “Preview” button para silipin muna sila.",Connect:i,"Connect email accounts to complete this step.":"Ikonekta ang mga email account para makumpleto itong hakbang.","If you are done with email accounts, it’s time to have a look at social media channels.":"Kung tapos na kayo sa mga email account, oras na para tingnan ang mga social media channel.","Create your new helpdesk email address":"Gumawa ng bago ninyong helpdesk email address","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Simulan natin sa pagkonekta ng inyong mga email account sa LiveAgent para makuha ninyo ang mga email bilang ticket at maayos na masagutan sila.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dalawang uri ng email account ang dapat ma-setup sa LiveAgent, ang incoming at outgoing. Ang parehong email account ay laging ginagamit bilang parehong incoming at outgoing na account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Natatanggap ng mga account na ito ang mga email ng customer. Ang bawat email na pinadala sa mga account na ito ay ini-import sa LiveAgent para magkaroon ng ticket.","Need help connecting your email accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga email account? Alamin ang detalye","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Ang Inyong Built-in Email Account","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Ang bawat LiveAgent account ay may built-in email address na nagsisilbi bilang parehong incoming at outgoing na email account. Libre naming binibigay itong mailbox, pero may ilan itong limitasyon. Rekomendado itong gamitin sa initial setup ng inyong LiveAgent account at para sa fundamental testing pero hindi para sa pakikipag-usap sa clients ninyo.","connect email accounts":"ikonekta ang mga email account","Your built-in email address is: ":"Ang inyong built-in email address: ","Feel free to send a test email to this address and see LiveAgent in action!":"Magpadala lang kayo ng test email sa email address na ito para makita ang paggana ng LiveAgent!","This step requires you to connect any messaging app you prefer.":"Sa hakbang na ito, kailangang ikonekta ninyo ang anumang gusto ninyong messaging app.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ngayon, heto ang isa pang mahalagang aspeto ng aming tool - ang napakaraming uri ng contact widget na ino-offer ng LiveAgent para mas madalian kayo.","Connect Messaging apps":"Ikonekta ang mga Messaging app","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Sa pagkonekta nitong mga messaging platform sa LiveAgent, makatutugon kayo sa mga customer ninyo mula sa iisang platform para hindi na kayo laging magpapalipat-lipat pa sa mga app o account.",WhatsApp:o,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Sa pagkonekta ng mga WhatsApp account ninyo sa LiveAgent, mahusay nitong magagawang ticket ang lahat ng incoming na WhatsApp message sa loob mismo ng system. Ito ay para mahanap agad ng inyong mga agent ito at agarang makatugon sa bawat customer query na natanggap sa WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga WhatsApp account? Alamin ang detalye",Viber:g,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Sa pag-integrate ng mga Viber account ninyo sa LiveAgent, sistematiko nitong gagawing indibidwal na ticket ang lahat ng incoming na Viber message sa loob mismo ng platform. Ito ay para matugunan agad ng inyong mga agent nang walang kahirap-hirap ang bawat customer query na natanggap sa Viber.","Need help connecting your Viber accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Viber account? Alamin ang detalye",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong Facebook business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","Need help connecting your Facebook accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Facebook account? Alamin ang detalye",Instagram:r,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong Instagram business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","Need help connecting your Instagram accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Instagram account? Alamin ang detalye",Twitter:l,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong Twitter business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","Need help connecting your X(Twitter) accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga X(Twitter) account? Alamin ang detalye","Connecting social media account is needed to finalize this step.":"Ang pagkonekta ng mga social media account ang kailangan para makumpleto itong hakbang.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"At paano naman ang pagkonekta ng mga account sa WhatsApp o Viber? Sa LiveAgent, sagot namin kayo!","Connect your social media accounts":"Ikonekta ang inyong mga social media account","connect social media":"ikonekta ang social media","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"Ang LiveAgent ay puwedeng ma-integrate sa mga Facebook, Instagram, at X(Twitter) account at gagawing mga ticket ang komunikasyon mula sa mga channel na ito para sa mas maganda at mas madaling management. Kung konektado ang lahat ng social network sa LiveAgent, makakapag-ugnayan kayo at makakatugon sa inyong mga customer mula sa iisang lugar lang imbes na nagpapalipat-lipat sa mga social media account ninyo.","Integration possibilities with many VoIP providers worldwide":"Mga posibilidad ng integration sa maraming VoIP provider sa buong mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Kung ang gusto ninyong provider ay wala sa listahan, puwede namang gamitin ang pangkalahatang integration method, pero sabihan niyo lang kami! Gagawin namin ang makakaya namin para maidagdag sila.","Unlimited call recording":"Unli na call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Sa unli na call recordings, puwede ninyong makuha ang bawat phone interaction at makapagbigay ng mahalagang resource para sa quality assurance at patuloy na training ng agent.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Sa feature na ito, malalaro ninyo ang customized greetings o informational recordings para maengganyo ang mga tumatawag. Nagbibigay ito ng options para sa data collection habang nasa call, at hinahayaan nito ang mga tumatawag na makapag-interact gamit ang touch-tone signaling. Puwedeng gumawa ang mga tumatawag ng iba-ibang action sa pagpresenta ng mga numero gaya ng pagruta sa nararapat na agent o department o mag-request ng callback.","Call Devices":"Mga Call Gadget","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Kung ayaw ninyong tumanggap ng mga tawag sa inyong PC browser, puwede ninyong madaling mai-link ang external hardware phone sa LiveAgent. Sa function na ito, makakagawa o makakasagot kayo ng mga tawag nang mas madali, na magsisilbing alternatibong method sa pag-manage ng phone interactions na mas babagay sa inyong larangan.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para mas madalian pa kayo, may offer kaming libreng mobile applications para sa parehong Android at iOS platform. Hahayaan kayo ng mga app na ito na mamahala ng inyong LiveAgent phone calls nang walang kahirap-hirap habang naglalakbay kayo sa labas.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Ang aming Call queue feature ay titiyaking walang makakaligtaang tawag kahit abala ang lahat ng inyong agent. Ipipila ang incoming calls para maghintay hanggang may available nang agent na puwedeng sumagot sa kanila.","Create a call center":"Gumawa ng call center","To complete this step, connect your phone number from VoIP.":"Para makumpleto itong hakbang, ikonekta ang inyong phone number mula sa VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Malapit na tayo. Isang hakbang na lang! Tingnan natin ang Customer Portal at kung ano ang ino-offer nito.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"Ang LiveAgent ay magbibigay ng integrated call center solution na hahayaan kayong makatanggap, sumagot, at makapag-log ng mga phone call bilang ticket. Sa ilang hakbang lang, puwede ninyong gawing mahusay na call center ang inyong helpdesk at puwede nang alisin ang anumang third-party calling solution.","What we offer?":"Ano ang offer namin?","warning icon":"warning icon","What do you need?":"Ano ang kailangan ninyo?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Kumuha ng phone number mula sa VoIP (voice-over-internet provider).","Connect it with your LiveAgent account":"Ikonekta ito sa inyong LiveAgent account","Call center":"Call center","Upgrade your helpdesk to a active call center":"I-upgrade ang inyong helpdesk bilang isang aktibong call center","Need help setting up your Call center? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call center? Alamin ang detalye","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ang mga ito ay madaling ma-customize at hahayaan ang inyong mga customer na agarang makapagsimula ng isang live chat sa inyong mga agent mula mismo sa inyong webpage. Maraming uri at mga disenyong pre-defined na available. Tingnan ninyo ang mga ito!","Need help setting up your Chat Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Buttons? Alamin ang detalye","Chat invitations":"Mga imbitasyon sa Chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Aktibong makipag-ugnayan sa inyong mga customer sa pagpapadala ng automated chat invitations batay sa ilang criteria gaya ng mga binisitang page o oras na tinagal sa isang page.","Need help setting up your Chat Invitations? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Invitations? Alamin ang detalye","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Hahayaan nitong widget ang mga customer na mabilisang makapagpadala ng kanilang mga tanong o feedback bilang ticket diretso mula sa inyong  webpage sa pag-click lang ng button o sa pagsusulat sa isang in-page form.","Need help setting up your Contact Forms? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Contact Forms? Alamin ang detalye","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Hahayaan nitong mga simpleng button ang inyong mga customer na magsimula ng diretsong tawag mula sa kanilang web browser sa isang available na agent mula sa inyong team sa LiveAgent.","Need help setting up your Call Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call Buttons? Alamin ang detalye","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Gaya ng pangalan nito, itong button ay may offer na oportunidad para sa magkaharapang interaksiyon, na hahayaang makapag-usap nang mas personal ang mga customer at agent.","Need help setting up your Video Call Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Video Call Buttons? Alamin ang detalye","You can finish this step by creating any contact widget.":"Matatapos ninyo itong hakbang sa paggawa ng anumang contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Alam ba ninyong sa LiveAgent, puwede rin kayong mamahala ng mga aktuwal na phone call?","Create contact widgets for your website":"Gumawa ng mga contact widget para sa inyong website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"Ang LiveAgent ay nagbibigay ng iba-ibang contact widget na magpapaganda ng inyong interactive customer-service experience at para mai-streamline ang komunikasyon. May offer ang bawat widget na kakaibang paraan sa pagkonekta sa mga customer para mapaganda pa ang kanilang karanasan at mapalakas pa ang inyong customer service performance.",Create:m,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Pamilyar na ba kayo sa basics ng LiveAgent? Ituloy natin ang pag-setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ngayong naiintindihan na ninyo ang basics, oras na para simulan ang pag-setup ng software.","How does LiveAgent work?":"Paano gumagana ang LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Ang LiveAgent helpdesk software ay isang customer service tool na tutulong sa pag-manage at pag-streamline ng interaksiyon sa mga customer sa iba-ibang channel tulad ng email, live chat, phone call, at social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Awtomatikong inaayos ng software ang mga incoming customer query bilang ticket at ina-assign sila sa nararapat na department o agent gamit ang predefined rules. Nagbibigay ito ng iisang shared inbox na naa-access ng mga agent at makakatugon sa lahat ng customer inquiry. May offer din ang LiveAgent na features tulad ng automation rules, SLA, reports, analytics, at isang knowledge base na tutulong sa self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Ang esensiya ng LiveAgent ay pinapahusay nito ang pagiging episyente ng inyong customer service at tinitiyak na lahat ng komunikasyon sa customer ay naaasikaso nang agaran at sa organisadong paraan.","LiveAgent in a nutshell":"Ang buod ng LiveAgent","What is a ticket?":"Ano ang ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Ang helpdesk ticket ay isang digital record ng request ng tulong ng customer. Itong ticket ay naglalaman ng lahat ng importanteng impormasyon tungkol sa isyu o tanong ng customer, kasama ang kanilang contact details, ang naging problema, at anumang interaksiyon sa customer tungkol sa isyu. Ang ticket ay puwedeng manggaling sa iba-ibang lugar tulad ng email, phone call, live chat, o social media message.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Habang unti-unti nang mareresolba ang isyu, laging maa-update ang ticket sa bawat gawing aksiyon, tugon, o notes. Magdadaan sa iba-ibang state ang ticket - simula sa pagiging "bago" papunta sa "nasagutan" kapag may sumagot nang agent, "bukas" kapag sumagot ang customer, at panghuli ay "naresolba" kapag nalutas na ang problema. Kung di muling mabubuksan ang ticket, magtatapos na ang cycle nito sa pinakahuli at di na mababagong "sarado" na status. Tinitiyak nitong system na ang bawat problema ng customer ay sistematikong mata-track, maaasikaso, at mareresolba. Para makatulong sa pag-manage at pag-distribute ng mga ticket, importanteng gumawa ng mga Department. Sa paraang ito, epektibong makapagbibigay ng awtoridad at responsibilidad para sa mga ticket, na matitiyak na mapupunta ang bawat ticket sa tamang team o tao.',Departments:c,"What is a department":"Ano ang department",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Ang Department ay isang partikular na grupo sa loob ng organisasyon na siyang nangangasiwa sa ispesipikong uri ng ticket o customer inquiry. Puwedeng nagrerepresenta ito ng iba-ibang sangay na may tungkulin sa kompanya gaya ng "Customer Service", "Technical Support", "Billing", o "Sales", o puwedeng nagrerepresenta ng iba-ibang abilidad sa wika o kakayahan ng team gaya ng “Sales - English”, “Sales - German” o “Technical - 2nd level”. Tinitiyak nitong mabilis na maibibigay ang mga ticket sa tamang mga tao na siyang mabilisan at mas episyenteng makakaresolba ng mga isyu.',"What is an agent?":"Ano ang agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Ang Agent ay isang miyembro ng inyong support team na direktang nakikipag-ugnayan sa inyong mga customer para maresolba ang kanilang mga query o isyu. Sila mismo ang gumagamit ng LiveAgent software sa inyong LiveAgent account na naatasang tumugon sa mga customer inquiry na dumarating bilang ticket.","Let's start":"Simulan natin",rocket:p,Finish:d,"Redo unfinished steps":"Ulitin ang mga di natapos na hakbang",check:y,next:h,"heading icon":"heading icon","Skip this step":"Laktawan ang hakbang na ito","You are all set":"Handa na kayo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Matagumpay ninyong nakumpleto ang lahat ng hakbang sa pag-setup ng inyong LiveAgent Helpdesk software.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Siguraduhing pag-eksperimentuhan ninyo ang lahat ng iba-ibang features at tools na available. Tandaang ang susi ng tagumpay ng ganitong uri ng software ay mapakinabangan ang kabuuang kapasidad nito. Manatiling mausisa, maimbento, at laging maghanda sa malalimang usapan sa mga customer. Tuwang-tuwa kaming makita kung paano makakatulong itong platform sa pagpapalakas ng inyong interaksiyon sa mga customer, mapabuti ang response time, at mapahusay pa ang kabuuang customer satisfaction.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Sakaling kailanganin ninyo ang anumang tulong o kung may tanong kayo, isang click lang at maaabot na ninyo ang aming support. Huwag mag-atubiling ","reach out":"makipag-ugnayan",Shortcuts:k,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Gusto ba ninyong matingnan ang LiveAgent nang mas mabilisan at mas episyente? Maging pamilyar sa mga available na shortcut para mapabilis ang inyong mga gawain at mapaganda ang inyong productivity. Bisitahin ang dedikado naming shortcuts page. ","Check out shortcuts":"Tingnan ang mga shortcut","Discover the secrets of LiveAgent":"Diskubrehin ang mga sikreto ng LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"At para sa handang-handa nang tuklasin pa at ma-master nang husto ang LiveAgent, gumawa kami ng koleksiyon ng how-to articles at guides na tumatalakay sa maraming topics. Sige lang, diskubrehin na ngayon.","Improve your LiveAgent skills":"Galingan ang inyong LiveAgent skills","We’d love to hear from you.":"Gusto naming marinig ang opinyon ninyo.","Need support or advice? We’re ready to listen.":"Kailangan ninyo ng suporta o payo? Handa kaming makinig.","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Huwag mag-atubiling kumontak as amin! Available kami nang 24/7.",Email:b,"Chat with us":"Makipag-chat sa amin","Message us":"Mag-message sa amin","Contact form":"Kontak Form","Contact for sales purposes:":"Kontakin tungkol sa sales:",Phone:w,"(Toll Free in USA & Canada)":"(Libreng Tumawag sa USA at Canada)","(European Union & Worldwide)":"(European Union at Buong Mundo)","Our offices:":"Ang mga opisina namin:","Self-help and system status:":"Self-help at system status:","Find answers to your questions, day or night.":"Maghanap ng mga sagot sa tanong ninyo, araw man o gabi.","Go to our support portal":"Puntahan ang aming support portal","Support portal":"Support portal","Looking for answers?":"Naghahanap kayo ng mga sagot?","Go to status page":"Puntahan ang status page","Status page":"Status page","Check out our service status":"Tingnan ang aming service status","Social networks:":"Social networks:","We’re looking forward to talking to you on social media.":"Handang-handa kaming makipag-usap sa inyo sa social media.","Connect with us":"Kumonekta sa amin","Join our community today":"Sumali na sa aming komunidad","Join our journey":"Samahan kami sa aming journey","Let's make memories":"Gumawa tayo ng magagandang memorya",X:f,"Let's connect":"Mag-usap tayo","Join our tribe, let's grow":"Sumali sa amin, tara nang lumago",YouTube:v,"Learn & grow on":"Matuto at lumago sa","Discover and thrive":"Dumiskubre at umunlad","Email templates":"Mga Templates ng Email","Personalize your customer interactions with customizable email templates.":"Gawing mas personal ang inyong interaksiyon sa mga customer gamit ang puwedeng mai-customize na email templates.","Ticket Filters":"Mga Ticket Filter","Streamline ticket management by using filters to sort and organize your tickets.":"Mag-streamline ng ticket management sa paggamit ng filters para maisaayos at maorganisa ang inyong mga ticket.","Agents ranking":"Ranking ng agents","Enable your customers to assess the assistance provided by your support agents.":"Hayaan ang inyong mga customer na suriin ang binibigay na tulong ng inyong mga support agent.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Gumawa ng mga pre-defined na tugon sa mga karaniwang tinatanong para makapagbigay ng mabilis at pare-parehong tugon.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Pagandahin ang pagiging episyente sa paggawa ng predefined actions at workflows na may rules.","Ticket Tags":"Mga Ticket Tag","Enhance ticket organization and searchability by creating useful tags.":"Pagandahin ang pag-organisa at paghahanap ng mga ticket sa paggawa ng makakatulong na tags.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Makakuha ng mahahalagang insights sa inyong customer service operations sa mga detalyadong report.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Tukuyin at mag-monitor ng performance standards sa paggawa ng Service Level Agreements.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Ikonekta at gamitin ang sarili ninyong domain sa inyong LiveAgent account.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Gawing mas personal ang inyong LiveAgent batay sa pangangailangan at preferences ng inyong branding","Integrations & Plugins":"Integrations at Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Palawigin ang functionality ng LiveAgent sa pag-integrate nito sa iba-ibang platform gamit ang mga plugin.","Explore Other Features":"Diskubrehin ang Ibang Features","Better understand and utilize the full range of features offered by LiveAgent.":"Mas intindihin at gamitin ang kabuuan ng features na ino-offer ng LiveAgent.","Provide excellent customer service.":"Magbigay ng magaling na customer service.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para ganap na ma-master ang LiveAgent, tingnan ang koleksiyon namin ng how-to articles at guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Buksan ang ireresolbang ticket (kung meron)","Resolve ticket":"Resolbahin ang ticket","Show predefined answers":"Ipakita ang mga predefined na sagot","Answer the chat":"Sagutin ang chat","Answer the chat on background":"Sagutin ang chat sa background","Open ticket on background":"Buksan ang ticket sa background","Send message":"Ipadala ang Message","Close ticket tab":"Isara ang ticket tab","Close ticket window":"Isara ang ticket window","Show canned messages":"Ipakita ang mga canned message","Cycle through the opened ticket tabs":"Daanang muli ang mga nakabukas na ticket tab","Previous or next tab":"Nakaraan o susunod na tab","Close active tab":"Isara ang active tab","Answer ticket":"Sagutin ang ticket","Canned message":"Naka-canned na mensahe","Predefined answers":"Predefined na sagot","Save time with keyboard shortcuts":"Makatipid ng oras gamit ang keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Gumamit ng keyboard shortcuts para pagandahin ang inyong skills at productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kapag naka-hover sa ilang mga elemento, may lilitaw na tooltip kung may available na shortcut.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Puwede rin sa mga department ang structured workflow. Puwede kayong mag-set ng rules at maka-access ng mga permission para sa bawat department, na tutulungang mapanatili ang isang organisadong kalakaran sa trabaho. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Habang unti-unti nang mareresolba ang isyu, laging maa-update ang ticket sa bawat gawing aksiyon, tugon, o notes. Magdadaan sa iba-ibang state ang ticket - simula sa pagiging "bago" papunta sa "nasagutan" kapag may sumagot nang agent, "bukas" kapag sumagot ang customer, at panghuli ay "naresolba" kapag nalutas na ang problema. Kung di muling mabubuksan ang ticket, magtatapos na ang cycle nito sa pinakahuli at di na mababagong "sarado" na status. Tinitiyak nitong system na ang bawat problema ng customer ay sistematikong mata-track, maaasikaso, at mareresolba. Para makatulong sa pag-manage at pag-distribute ng mga ticket, importanteng gumawa ng mga Department. Sa paraang ito, epektibong makapagbibigay ng awtoridad at responsibilidad para sa mga ticket, na matitiyak na mapupunta ang bawat ticket sa tamang team o tao.',"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Siguraduhing pag-eksperimentuhan ninyo ang lahat ng iba-ibang features at tools na available. Tandaang ang susi ng tagumpay ng ganitong uri ng software ay mapakinabangan ang kabuuang kapasidad nito. Manatiling mausisa, maimbento, at laging maghanda sa malalimang usapan sa mga customer. Tuwang-tuwa kaming makita kung paano makakatulong itong platform sa pagpapalakas ng inyong interaksiyon sa mga customer, mapabuti ang response time, at mapahusay pa ang kabuuang customer satisfaction.","Learn more":"Alamin pa",AI:C,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Pagandahin ang inyong diskarte ng pag-support gamit ang mga solusyong pinagagana ng AI para makapag-streamline at makapag-optimize ng inyong mga workflow.","Need help configuring your agent accounts?":"Kailangan ninyo ng tulong sa pag-configure ng inyong mga agent account?","Need help creating or configuring your departments?":"Kailangan ninyo ng tulong sa paggawa o pag-configure ng inyong mga department?","Need help connecting your email accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga email account?","Need help connecting your WhatsApp accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga WhatsApp account?","Need help connecting your Viber accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Viber account?","Need help connecting your Facebook accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Facebook account?","Need help connecting your Instagram accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Instagram account?","Need help connecting your X(Twitter) accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga X(Twitter) account?","Need help setting up your Call center?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call center?","Need help setting up your Chat Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Buttons?","Need help setting up your Chat Invitations?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Invitations?","Need help setting up your Contact Forms?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Contact Forms?","Need help setting up your Call Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call Buttons?","Need help setting up your Video Call Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Gumawa ng bagong department o ibahin ang pangalan ng isang default para tapusin itong hakbang.",New:I,Open:T,Postponed:S,Answered:P,Resolved:M,Closed:N,"Failed to update step. Please try again later.":"Hindi nakapag-update ng hakbang. Pakisubukan ulit mamaya.",'Changing the view "Getting started" failed.':'Nag-fail ang pagpapalit ng view na "Ang pagsisimula".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong X business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"Ang LiveAgent ay puwedeng ma-integrate sa mga Facebook, Instagram, at X account at gagawing mga ticket ang komunikasyon mula sa mga channel na ito para sa mas maganda at mas madaling management. Kung konektado ang lahat ng social network sa LiveAgent, makakapag-ugnayan kayo at makakatugon sa inyong mga customer mula sa iisang lugar lang imbes na nagpapalipat-lipat sa mga social media account ninyo.","Change theme":"Palitan ang theme","Need help customizing your Customer portal?":"Kailangan ninyo ng tulong sa pag-customize ng inyong Customer portal?","Personalize Customer Portal":"I-personalize ang Customer Portal","You can also easily customize the color scheme of your customer portal.":"Madali rin ninyong maku-customize ang color scheme ng inyong customer portal.","Change colors":"Palitan ang mga kulay","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Gaya ng mapapansin ninyo sa Customer Portal configuration screens, may ibang mas advanced na pagpipilian gaya ng pag-personalize ng HTML at CSS o pagdagdag ng sarili ninyong tracking script sa Customer Portal mismo.","Create your first article":"Gumawa ng una ninyong article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Ang isa pang dapat pansinin ay kung gaano kadali gumawa ng sarili ninyong knowledge base articles para sa inyong mga bisita sa customer portal.","Create article":"Lumikha ng Artikulo","Make your Knowledgebase public":"Gawing pampubliko ang inyong Knowledgebase","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Huling hakbang ang pag-enable ng knowledgebase para makita ang inyong articles sa inyong customer portal.","Enable knowledgebase":"I-enable ang knowledgebase","Manage knowledgebase":"Pangasiwaan ang knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Ayos iyan! Gumawa ng inyong knowledgebase para matapos itong hakbang.","Congratulations! You've reached the end.":"Congrats! Natapos rin.","Configure Customer Portal":"I-configure ang Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Bilang huling hakbang, pag-usapan natin ang Customer Portal, ang platform kung saan kayo makokontak ng mga customer, kung saan sila makakakuha ng impormasyon, at kung saan malulutas nila mismo ang problema nila. Ang naaalagaang knowledge base ay makakabawas ng load ng agents ninyo at mapapabuti ang customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Tingnan naman natin ang inyong Customer Portal dito: {link} Baka matagalan lang ang pagpapaganda at pagsasaayos nito. Pero di bale, magagawa rin ninyo iyon.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Sa LiveAgent, tahasan ninyong maku-customize ang disenyo ng inyong Customer Portal alinsunod sa brand theme at preferences ninyo. Bilang halimbawa o inspirasyon, silipin ninyo ang aming LiveAgent knowledge base na nasa {link}, na tanging ginawa ng feature na ito.","Getting started progress":"Progreso ng pagsisimula","Do not show Getting started screen after login":"Huwag nang ipakita ang screen ng Ang pagsisimula matapos ang login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Kapag naka-enable na, bumalik sa inyong customer portal {link} at tingnan ang inyong nagawa. Magaling! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} hakbang na natapos","Learn the basics.":"Aralin ang basics."};export{C as AI,e as Admins,n as Agents,P as Answered,N as Closed,i as Connect,m as Create,L as Customizations,c as Departments,b as Email,s as Facebook,d as Finish,r as Instagram,a as Manage,I as New,T as Open,t as Owner,w as Phone,S as Postponed,A as Reports,M as Resolved,k as Shortcuts,u as Tags,l as Twitter,g as Viber,o as WhatsApp,f as X,v as YouTube,y as check,K as default,h as next,p as rocket};
+const a="I-manage",n="Mga Ahente",e="Admins",t="May-ari",i="Ikonekta",o="WhatsApp",g="Viber",s="Facebook",r="Instagram",l="Twitter",m="Lumikha",u="Mga Tags",c="Mga Departamento",p="rocket",d="Tapusin",y="i-check",h="kasunod",k="Mga Shortcut",b="Email",w="Telepono",f="X",v="YouTube",A="Mga Ulat",L="Customizations",C="AI",S="Bago",T="Bukas",I="Na-postpone",P="Nasagot Na",M="Naresolba Na",N="Sarado",K={"Getting started":"Pagsisimula","Learn the basics":"Aralin ang basics","Add agents":"Magdagdag ng agent","Add departments":"Magdagdag ng department","Connect email accounts":"Ikonekta ang mga email account","Connect social media":"Ikonekta ang social media","Connect messaging apps":"Ikonekta ang mga messaging app","Create contact widget":"Gumawa ng contact widget","Create call center":"Gumawa ng call center","Configure customer portal":"I-configure ang customer portal","Keyboard Shortcuts":"Keyboard Shortcuts","Improve your CX skills":"Ayusin ang inyong CX Skills","Contact Us":"Kontakin Kami",Manage:a,"Add agent":"Magdagdag ng agent","Create agent account to complete this step.":"Gumawa ng agent account para makumpleto itong hakbang.","Next, let's further explore Departments and their purpose.":"Sunod, diskubrehin natin ang mga Department at kung para saan sila.","Let's start by creating agent accounts for your colleagues and team members.":"Simulan natin sa paggawa ng mga agent account para sa inyong mga katrabaho at ka-team.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Ang mga agent account ay puwede ring ma-assign sa mga ispesipikong department batay sa mga bagay kung saan sila eksperto, at hahayaan pa kayo ng LiveAgent software na mag-manage ng kanilang mga permission at role.","Types of LiveAgent account":"Mga Uri ng LiveAgent account","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Bilang default, may tatlong uri ng agent account sa LiveAgent. Agent, Admin, at Owner.",Agents:n,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Ang mga agent ay puwedeng makita, makapag-reply, at makapag-manage ng mga ticket, makasagot ng mga live chat/tawag, magsulat at mamahala ng knowledge base content, pangasiwaan ang mga contact, gumawa ng sarili nilang mga canned message at predefined na sagot, asikasuhin ang sarili nilang agent profile, at makita ang sarili nilang mga agent report.",Admins:e,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Ang mga admin, dagdag pa sa mga agent role permission, ay puwedeng mamahala ng mga account ng ibang agent at admin (pero hindi ang account ng may-ari), makita lahat ng report, at ma-configure ang system settings.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Dagdag pa sa mga admin role permission, puwede ring asikasuhin ng may-ari ang LiveAgent account billing at payment settings.","Now, let’s create agent accounts for your coworkers and set their roles.":"Ngayon, magsimula tayong gumawa ng mga agent account para sa inyong mga katrabaho at i-set ang kanilang mga role.","Manage agents":"Ayusin ang mga agent","Need help configuring your agent accounts? Learn more":"Kailangan ninyo ng tulong sa inyong mga agent account? Alamin ang detalye","Custom agent roles (paid feature)":"Custom agent roles (may bayad na feature)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Dagdag pa sa mga default role, puwede kayong magsimula ng mas detalyadong agent role at bigyan sila ng ispesipikong mga permiso para bumagay sa kinakailangan ng inyong operations.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Ngayong naayos na ang mga Agent at Department, kailangan nating gumawa ng ilang communication channel.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Ang pagdagdag ng mga Department sa inyong LiveAgent account ay malaki ang maidudulot sa pagiging epektibo ng proseso ng  inyong customer support.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Ang pakay ng paggawa ng mga Department ay para maisaayos at mag-assign ng mga ticket sa kani-kanilang team o agent na mas akmang pangasiwaan sila. Hindi lang nito pinapaganda ang epektibidad at productivity ng customer support pero tinitiyak din nitong ang mga customer query ay naaasikaso ng tamang mga eksperto.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Puwede rin sa mga department ang structured workflow. Puwede kayong mag-set ng rules at maka-access ng mga permission para sa bawat department, na tutulungang mapanatili ang isang organisadong kalakaran sa trabaho.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Ang mga department din ay makakapagbigay ng vital data para sa analytics at insights, na nagbibigay ng malinaw na ideya kung aling mga bagay ang nakakakuha ng pinakamaraming query o kinakailangan ng marami pang resources para mapaganda ang customer service. Tutulong din ang istruktura ng department sa pag-deliver ng mas personalized na serbisyo habang nakikipag-usap ang customer sa mga espesyalistang pamilyar sa kanilang ispesipikong isyu o pangangailangan.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Ang inyong LiveAgent account ay meron nang default department na pinangalanang “General”. Puwede ninyong ibahin ang pangalan  nito o magdagdag ng bagong department.","Manage departments":"Pangasiwaan ang mga department","Need help creating or configuring your departments? Learn more":"Kailangan ninyo ng tulong sa paggawa o pag-configure ng inyong mga department? Alamin ang detalye","Choose theme":"Pumili ng theme",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Simulan natin sa pagpili ng isang customer portal theme. May ilang mga pagpipilian. Puwede ninyong gamitin ang “Preview” button para silipin muna sila.",Connect:i,"Connect email accounts to complete this step.":"Ikonekta ang mga email account para makumpleto itong hakbang.","If you are done with email accounts, it’s time to have a look at social media channels.":"Kung tapos na kayo sa mga email account, oras na para tingnan ang mga social media channel.","Create your new helpdesk email address":"Gumawa ng bago ninyong helpdesk email address","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Simulan natin sa pagkonekta ng inyong mga email account sa LiveAgent para makuha ninyo ang mga email bilang ticket at maayos na masagutan sila.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dalawang uri ng email account ang dapat ma-setup sa LiveAgent, ang incoming at outgoing. Ang parehong email account ay laging ginagamit bilang parehong incoming at outgoing na account.","Incoming email accounts":"Incoming email accounts","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Natatanggap ng mga account na ito ang mga email ng customer. Ang bawat email na pinadala sa mga account na ito ay ini-import sa LiveAgent para magkaroon ng ticket.","Need help connecting your email accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga email account? Alamin ang detalye","Outgoing email accounts":"Outgoing email accounts","Your Built-in Email Account":"Ang Inyong Built-in Email Account","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Ang bawat LiveAgent account ay may built-in email address na nagsisilbi bilang parehong incoming at outgoing na email account. Libre naming binibigay itong mailbox, pero may ilan itong limitasyon. Rekomendado itong gamitin sa initial setup ng inyong LiveAgent account at para sa fundamental testing pero hindi para sa pakikipag-usap sa clients ninyo.","connect email accounts":"ikonekta ang mga email account","Your built-in email address is: ":"Ang inyong built-in email address: ","Feel free to send a test email to this address and see LiveAgent in action!":"Magpadala lang kayo ng test email sa email address na ito para makita ang paggana ng LiveAgent!","This step requires you to connect any messaging app you prefer.":"Sa hakbang na ito, kailangang ikonekta ninyo ang anumang gusto ninyong messaging app.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Ngayon, heto ang isa pang mahalagang aspeto ng aming tool - ang napakaraming uri ng contact widget na ino-offer ng LiveAgent para mas madalian kayo.","Connect Messaging apps":"Ikonekta ang mga Messaging app","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Sa pagkonekta nitong mga messaging platform sa LiveAgent, makatutugon kayo sa mga customer ninyo mula sa iisang platform para hindi na kayo laging magpapalipat-lipat pa sa mga app o account.",WhatsApp:o,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Sa pagkonekta ng mga WhatsApp account ninyo sa LiveAgent, mahusay nitong magagawang ticket ang lahat ng incoming na WhatsApp message sa loob mismo ng system. Ito ay para mahanap agad ng inyong mga agent ito at agarang makatugon sa bawat customer query na natanggap sa WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga WhatsApp account? Alamin ang detalye",Viber:g,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Sa pag-integrate ng mga Viber account ninyo sa LiveAgent, sistematiko nitong gagawing indibidwal na ticket ang lahat ng incoming na Viber message sa loob mismo ng platform. Ito ay para matugunan agad ng inyong mga agent nang walang kahirap-hirap ang bawat customer query na natanggap sa Viber.","Need help connecting your Viber accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Viber account? Alamin ang detalye",Facebook:s,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong Facebook business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","Need help connecting your Facebook accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Facebook account? Alamin ang detalye",Instagram:r,"Need help connecting your Instagram accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Instagram account? Alamin ang detalye",Twitter:l,"Need help connecting your X(Twitter) accounts? Learn more":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga X(Twitter) account? Alamin ang detalye","Connecting social media account is needed to finalize this step.":"Ang pagkonekta ng mga social media account ang kailangan para makumpleto itong hakbang.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"At paano naman ang pagkonekta ng mga account sa WhatsApp o Viber? Sa LiveAgent, sagot namin kayo!","Connect your social media accounts":"Ikonekta ang inyong mga social media account","connect social media":"ikonekta ang social media","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"Ang LiveAgent ay puwedeng ma-integrate sa mga Facebook, Instagram, at X(Twitter) account at gagawing mga ticket ang komunikasyon mula sa mga channel na ito para sa mas maganda at mas madaling management. Kung konektado ang lahat ng social network sa LiveAgent, makakapag-ugnayan kayo at makakatugon sa inyong mga customer mula sa iisang lugar lang imbes na nagpapalipat-lipat sa mga social media account ninyo.","Integration possibilities with many VoIP providers worldwide":"Mga posibilidad ng integration sa maraming VoIP provider sa buong mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Kung ang gusto ninyong provider ay wala sa listahan, puwede namang gamitin ang pangkalahatang integration method, pero sabihan niyo lang kami! Gagawin namin ang makakaya namin para maidagdag sila.","Unlimited call recording":"Unli na call recording","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Sa unli na call recordings, puwede ninyong makuha ang bawat phone interaction at makapagbigay ng mahalagang resource para sa quality assurance at patuloy na training ng agent.","IVR (interactive voice response)":"IVR (interactive voice response)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Sa feature na ito, malalaro ninyo ang customized greetings o informational recordings para maengganyo ang mga tumatawag. Nagbibigay ito ng options para sa data collection habang nasa call, at hinahayaan nito ang mga tumatawag na makapag-interact gamit ang touch-tone signaling. Puwedeng gumawa ang mga tumatawag ng iba-ibang action sa pagpresenta ng mga numero gaya ng pagruta sa nararapat na agent o department o mag-request ng callback.","Call Devices":"Mga Call Gadget","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Kung ayaw ninyong tumanggap ng mga tawag sa inyong PC browser, puwede ninyong madaling mai-link ang external hardware phone sa LiveAgent. Sa function na ito, makakagawa o makakasagot kayo ng mga tawag nang mas madali, na magsisilbing alternatibong method sa pag-manage ng phone interactions na mas babagay sa inyong larangan.","Mobile apps":"Mobile apps","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para mas madalian pa kayo, may offer kaming libreng mobile applications para sa parehong Android at iOS platform. Hahayaan kayo ng mga app na ito na mamahala ng inyong LiveAgent phone calls nang walang kahirap-hirap habang naglalakbay kayo sa labas.","Call queue":"Call queue","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Ang aming Call queue feature ay titiyaking walang makakaligtaang tawag kahit abala ang lahat ng inyong agent. Ipipila ang incoming calls para maghintay hanggang may available nang agent na puwedeng sumagot sa kanila.","Create a call center":"Gumawa ng call center","To complete this step, connect your phone number from VoIP.":"Para makumpleto itong hakbang, ikonekta ang inyong phone number mula sa VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Malapit na tayo. Isang hakbang na lang! Tingnan natin ang Customer Portal at kung ano ang ino-offer nito.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"Ang LiveAgent ay magbibigay ng integrated call center solution na hahayaan kayong makatanggap, sumagot, at makapag-log ng mga phone call bilang ticket. Sa ilang hakbang lang, puwede ninyong gawing mahusay na call center ang inyong helpdesk at puwede nang alisin ang anumang third-party calling solution.","What we offer?":"Ano ang offer namin?","warning icon":"warning icon","What do you need?":"Ano ang kailangan ninyo?","Connect it with your LiveAgent account":"Ikonekta ito sa inyong LiveAgent account","Call center":"Call center","Need help setting up your Call center? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call center? Alamin ang detalye","Chat buttons":"Chat buttons","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Ang mga ito ay madaling ma-customize at hahayaan ang inyong mga customer na agarang makapagsimula ng isang live chat sa inyong mga agent mula mismo sa inyong webpage. Maraming uri at mga disenyong pre-defined na available. Tingnan ninyo ang mga ito!","Need help setting up your Chat Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Buttons? Alamin ang detalye","Chat invitations":"Mga imbitasyon sa Chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Aktibong makipag-ugnayan sa inyong mga customer sa pagpapadala ng automated chat invitations batay sa ilang criteria gaya ng mga binisitang page o oras na tinagal sa isang page.","Need help setting up your Chat Invitations? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Invitations? Alamin ang detalye","Contact forms":"Contact forms","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Hahayaan nitong widget ang mga customer na mabilisang makapagpadala ng kanilang mga tanong o feedback bilang ticket diretso mula sa inyong  webpage sa pag-click lang ng button o sa pagsusulat sa isang in-page form.","Need help setting up your Contact Forms? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Contact Forms? Alamin ang detalye","Call buttons":"Call buttons","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Hahayaan nitong mga simpleng button ang inyong mga customer na magsimula ng diretsong tawag mula sa kanilang web browser sa isang available na agent mula sa inyong team sa LiveAgent.","Need help setting up your Call Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call Buttons? Alamin ang detalye","Video call buttons":"Video call buttons","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Gaya ng pangalan nito, itong button ay may offer na oportunidad para sa magkaharapang interaksiyon, na hahayaang makapag-usap nang mas personal ang mga customer at agent.","Need help setting up your Video Call Buttons? Learn more":"Kailangan ninyo ng tulong sa pag-setup ng inyong Video Call Buttons? Alamin ang detalye","You can finish this step by creating any contact widget.":"Matatapos ninyo itong hakbang sa paggawa ng anumang contact widget.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Alam ba ninyong sa LiveAgent, puwede rin kayong mamahala ng mga aktuwal na phone call?","Create contact widgets for your website":"Gumawa ng mga contact widget para sa inyong website","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"Ang LiveAgent ay nagbibigay ng iba-ibang contact widget na magpapaganda ng inyong interactive customer-service experience at para mai-streamline ang komunikasyon. May offer ang bawat widget na kakaibang paraan sa pagkonekta sa mga customer para mapaganda pa ang kanilang karanasan at mapalakas pa ang inyong customer service performance.",Create:m,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Pamilyar na ba kayo sa basics ng LiveAgent? Ituloy natin ang pag-setup.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Ngayong naiintindihan na ninyo ang basics, oras na para simulan ang pag-setup ng software.","How does LiveAgent work?":"Paano gumagana ang LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Ang LiveAgent helpdesk software ay isang customer service tool na tutulong sa pag-manage at pag-streamline ng interaksiyon sa mga customer sa iba-ibang channel tulad ng email, live chat, phone call, at social media.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Awtomatikong inaayos ng software ang mga incoming customer query bilang ticket at ina-assign sila sa nararapat na department o agent gamit ang predefined rules. Nagbibigay ito ng iisang shared inbox na naa-access ng mga agent at makakatugon sa lahat ng customer inquiry. May offer din ang LiveAgent na features tulad ng automation rules, SLA, reports, analytics, at isang knowledge base na tutulong sa self-service.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Ang esensiya ng LiveAgent ay pinapahusay nito ang pagiging episyente ng inyong customer service at tinitiyak na lahat ng komunikasyon sa customer ay naaasikaso nang agaran at sa organisadong paraan.","LiveAgent in a nutshell":"Ang buod ng LiveAgent","What is a ticket?":"Ano ang ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Ang helpdesk ticket ay isang digital record ng request ng tulong ng customer. Itong ticket ay naglalaman ng lahat ng importanteng impormasyon tungkol sa isyu o tanong ng customer, kasama ang kanilang contact details, ang naging problema, at anumang interaksiyon sa customer tungkol sa isyu. Ang ticket ay puwedeng manggaling sa iba-ibang lugar tulad ng email, phone call, live chat, o social media message.",Tags:u,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Habang unti-unti nang mareresolba ang isyu, laging maa-update ang ticket sa bawat gawing aksiyon, tugon, o notes. Magdadaan sa iba-ibang state ang ticket - simula sa pagiging "bago" papunta sa "nasagutan" kapag may sumagot nang agent, "bukas" kapag sumagot ang customer, at panghuli ay "naresolba" kapag nalutas na ang problema. Kung di muling mabubuksan ang ticket, magtatapos na ang cycle nito sa pinakahuli at di na mababagong "sarado" na status. Tinitiyak nitong system na ang bawat problema ng customer ay sistematikong mata-track, maaasikaso, at mareresolba. Para makatulong sa pag-manage at pag-distribute ng mga ticket, importanteng gumawa ng mga Department. Sa paraang ito, epektibong makapagbibigay ng awtoridad at responsibilidad para sa mga ticket, na matitiyak na mapupunta ang bawat ticket sa tamang team o tao.',Departments:c,"What is a department":"Ano ang department",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Ang Department ay isang partikular na grupo sa loob ng organisasyon na siyang nangangasiwa sa ispesipikong uri ng ticket o customer inquiry. Puwedeng nagrerepresenta ito ng iba-ibang sangay na may tungkulin sa kompanya gaya ng "Customer Service", "Technical Support", "Billing", o "Sales", o puwedeng nagrerepresenta ng iba-ibang abilidad sa wika o kakayahan ng team gaya ng “Sales - English”, “Sales - German” o “Technical - 2nd level”. Tinitiyak nitong mabilis na maibibigay ang mga ticket sa tamang mga tao na siyang mabilisan at mas episyenteng makakaresolba ng mga isyu.',"What is an agent?":"Ano ang agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Ang Agent ay isang miyembro ng inyong support team na direktang nakikipag-ugnayan sa inyong mga customer para maresolba ang kanilang mga query o isyu. Sila mismo ang gumagamit ng LiveAgent software sa inyong LiveAgent account na naatasang tumugon sa mga customer inquiry na dumarating bilang ticket.","Let's start":"Simulan natin",rocket:p,Finish:d,"Redo unfinished steps":"Ulitin ang mga di natapos na hakbang",check:y,next:h,"heading icon":"heading icon","Skip this step":"Laktawan ang hakbang na ito","You are all set":"Handa na kayo","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Matagumpay ninyong nakumpleto ang lahat ng hakbang sa pag-setup ng inyong LiveAgent Helpdesk software.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Siguraduhing pag-eksperimentuhan ninyo ang lahat ng iba-ibang features at tools na available. Tandaang ang susi ng tagumpay ng ganitong uri ng software ay mapakinabangan ang kabuuang kapasidad nito. Manatiling mausisa, maimbento, at laging maghanda sa malalimang usapan sa mga customer. Tuwang-tuwa kaming makita kung paano makakatulong itong platform sa pagpapalakas ng inyong interaksiyon sa mga customer, mapabuti ang response time, at mapahusay pa ang kabuuang customer satisfaction.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Sakaling kailanganin ninyo ang anumang tulong o kung may tanong kayo, isang click lang at maaabot na ninyo ang aming support. Huwag mag-atubiling ","reach out":"makipag-ugnayan",Shortcuts:k,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Gusto ba ninyong matingnan ang LiveAgent nang mas mabilisan at mas episyente? Maging pamilyar sa mga available na shortcut para mapabilis ang inyong mga gawain at mapaganda ang inyong productivity. Bisitahin ang dedikado naming shortcuts page. ","Check out shortcuts":"Tingnan ang mga shortcut","Discover the secrets of LiveAgent":"Diskubrehin ang mga sikreto ng LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"At para sa handang-handa nang tuklasin pa at ma-master nang husto ang LiveAgent, gumawa kami ng koleksiyon ng how-to articles at guides na tumatalakay sa maraming topics. Sige lang, diskubrehin na ngayon.","Improve your LiveAgent skills":"Galingan ang inyong LiveAgent skills","We’d love to hear from you.":"Gusto naming marinig ang opinyon ninyo.","Need support or advice? We’re ready to listen.":"Kailangan ninyo ng suporta o payo? Handa kaming makinig.","Direct contacts: ":"Direct contacts: ","Don't hesitate to contact us! We are available 24/7.":"Huwag mag-atubiling kumontak as amin! Available kami nang 24/7.",Email:b,"Chat with us":"Makipag-chat sa amin","Message us":"Mag-message sa amin","Contact form":"Kontak Form","Contact for sales purposes:":"Kontakin tungkol sa sales:",Phone:w,"(Toll Free in USA & Canada)":"(Libreng Tumawag sa USA at Canada)","(European Union & Worldwide)":"(European Union at Buong Mundo)","Our offices:":"Ang mga opisina namin:","Self-help and system status:":"Self-help at system status:","Find answers to your questions, day or night.":"Maghanap ng mga sagot sa tanong ninyo, araw man o gabi.","Go to our support portal":"Puntahan ang aming support portal","Support portal":"Support portal","Looking for answers?":"Naghahanap kayo ng mga sagot?","Go to status page":"Puntahan ang status page","Status page":"Status page","Check out our service status":"Tingnan ang aming service status","Social networks:":"Social networks:","We’re looking forward to talking to you on social media.":"Handang-handa kaming makipag-usap sa inyo sa social media.","Connect with us":"Kumonekta sa amin","Join our community today":"Sumali na sa aming komunidad","Join our journey":"Samahan kami sa aming journey","Let's make memories":"Gumawa tayo ng magagandang memorya",X:f,"Let's connect":"Mag-usap tayo","Join our tribe, let's grow":"Sumali sa amin, tara nang lumago",YouTube:v,"Learn & grow on":"Matuto at lumago sa","Discover and thrive":"Dumiskubre at umunlad","Email templates":"Mga Templates ng Email","Personalize your customer interactions with customizable email templates.":"Gawing mas personal ang inyong interaksiyon sa mga customer gamit ang puwedeng mai-customize na email templates.","Ticket Filters":"Mga Ticket Filter","Streamline ticket management by using filters to sort and organize your tickets.":"Mag-streamline ng ticket management sa paggamit ng filters para maisaayos at maorganisa ang inyong mga ticket.","Agents ranking":"Ranking ng agents","Enable your customers to assess the assistance provided by your support agents.":"Hayaan ang inyong mga customer na suriin ang binibigay na tulong ng inyong mga support agent.","Canned Messages":"Canned Messages","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Gumawa ng mga pre-defined na tugon sa mga karaniwang tinatanong para makapagbigay ng mabilis at pare-parehong tugon.","Automatic Rules":"Automatic Rules","Improve efficiency by creating predefined actions and workflows with rules.":"Pagandahin ang pagiging episyente sa paggawa ng predefined actions at workflows na may rules.","Ticket Tags":"Mga Ticket Tag","Enhance ticket organization and searchability by creating useful tags.":"Pagandahin ang pag-organisa at paghahanap ng mga ticket sa paggawa ng makakatulong na tags.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Makakuha ng mahahalagang insights sa inyong customer service operations sa mga detalyadong report.","SLA (Service Level Agreement)":"SLA (Service Level Agreement)","Define and monitor performance standards by creating Service Level Agreements.":"Tukuyin at mag-monitor ng performance standards sa paggawa ng Service Level Agreements.","Domain Parking":"Domain Parking","Connect and use your own domain with your LiveAgent account.":"Ikonekta at gamitin ang sarili ninyong domain sa inyong LiveAgent account.",Customizations:L,"Personalize your LiveAgent according to your branding needs and preferences":"Gawing mas personal ang inyong LiveAgent batay sa pangangailangan at preferences ng inyong branding","Integrations & Plugins":"Integrations at Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Palawigin ang functionality ng LiveAgent sa pag-integrate nito sa iba-ibang platform gamit ang mga plugin.","Explore Other Features":"Diskubrehin ang Ibang Features","Better understand and utilize the full range of features offered by LiveAgent.":"Mas intindihin at gamitin ang kabuuan ng features na ino-offer ng LiveAgent.","Provide excellent customer service.":"Magbigay ng magaling na customer service.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para ganap na ma-master ang LiveAgent, tingnan ang koleksiyon namin ng how-to articles at guides.","Home tab":"Home tab","Open ticket to be solved (if any)":"Buksan ang ireresolbang ticket (kung meron)","Resolve ticket":"Resolbahin ang ticket","Show predefined answers":"Ipakita ang mga predefined na sagot","Answer the chat":"Sagutin ang chat","Answer the chat on background":"Sagutin ang chat sa background","Open ticket on background":"Buksan ang ticket sa background","Send message":"Ipadala ang Message","Close ticket tab":"Isara ang ticket tab","Close ticket window":"Isara ang ticket window","Show canned messages":"Ipakita ang mga canned message","Cycle through the opened ticket tabs":"Daanang muli ang mga nakabukas na ticket tab","Previous or next tab":"Nakaraan o susunod na tab","Close active tab":"Isara ang active tab","Answer ticket":"Sagutin ang ticket","Canned message":"Naka-canned na mensahe","Predefined answers":"Predefined na sagot","Save time with keyboard shortcuts":"Makatipid ng oras gamit ang keyboard shortcuts","Use keyboard shortcuts to enhance your skills and productivity.":"Gumamit ng keyboard shortcuts para pagandahin ang inyong skills at productivity.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Kapag naka-hover sa ilang mga elemento, may lilitaw na tooltip kung may available na shortcut.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Puwede rin sa mga department ang structured workflow. Puwede kayong mag-set ng rules at maka-access ng mga permission para sa bawat department, na tutulungang mapanatili ang isang organisadong kalakaran sa trabaho. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":'Habang unti-unti nang mareresolba ang isyu, laging maa-update ang ticket sa bawat gawing aksiyon, tugon, o notes. Magdadaan sa iba-ibang state ang ticket - simula sa pagiging "bago" papunta sa "nasagutan" kapag may sumagot nang agent, "bukas" kapag sumagot ang customer, at panghuli ay "naresolba" kapag nalutas na ang problema. Kung di muling mabubuksan ang ticket, magtatapos na ang cycle nito sa pinakahuli at di na mababagong "sarado" na status. Tinitiyak nitong system na ang bawat problema ng customer ay sistematikong mata-track, maaasikaso, at mareresolba. Para makatulong sa pag-manage at pag-distribute ng mga ticket, importanteng gumawa ng mga Department. Sa paraang ito, epektibong makapagbibigay ng awtoridad at responsibilidad para sa mga ticket, na matitiyak na mapupunta ang bawat ticket sa tamang team o tao.',"Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Siguraduhing pag-eksperimentuhan ninyo ang lahat ng iba-ibang features at tools na available. Tandaang ang susi ng tagumpay ng ganitong uri ng software ay mapakinabangan ang kabuuang kapasidad nito. Manatiling mausisa, maimbento, at laging maghanda sa malalimang usapan sa mga customer. Tuwang-tuwa kaming makita kung paano makakatulong itong platform sa pagpapalakas ng inyong interaksiyon sa mga customer, mapabuti ang response time, at mapahusay pa ang kabuuang customer satisfaction.","Learn more":"Alamin pa",AI:C,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Pagandahin ang inyong diskarte ng pag-support gamit ang mga solusyong pinagagana ng AI para makapag-streamline at makapag-optimize ng inyong mga workflow.","Need help configuring your agent accounts?":"Kailangan ninyo ng tulong sa pag-configure ng inyong mga agent account?","Need help creating or configuring your departments?":"Kailangan ninyo ng tulong sa paggawa o pag-configure ng inyong mga department?","Need help connecting your email accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga email account?","Need help connecting your WhatsApp accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga WhatsApp account?","Need help connecting your Viber accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Viber account?","Need help connecting your Facebook accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Facebook account?","Need help connecting your Instagram accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga Instagram account?","Need help connecting your X(Twitter) accounts?":"Kailangan ninyo ng tulong sa pagkonekta ng inyong mga X(Twitter) account?","Need help setting up your Call center?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call center?","Need help setting up your Chat Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Buttons?","Need help setting up your Chat Invitations?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Chat Invitations?","Need help setting up your Contact Forms?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Contact Forms?","Need help setting up your Call Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Call Buttons?","Need help setting up your Video Call Buttons?":"Kailangan ninyo ng tulong sa pag-setup ng inyong Video Call Buttons?","Create a new department or rename the default one to finish this step.":"Gumawa ng bagong department o ibahin ang pangalan ng isang default para tapusin itong hakbang.",New:S,Open:T,Postponed:I,Answered:P,Resolved:M,Closed:N,"Failed to update step. Please try again later.":"Hindi nakapag-update ng hakbang. Pakisubukan ulit mamaya.",'Changing the view "Getting started" failed.':'Nag-fail ang pagpapalit ng view na "Ang pagsisimula".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Ikonekta ang inyong X business page at gawing mga ticket ang lahat ng mga post, comment, at private message na pinadala sa page na iyon.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"Ang LiveAgent ay puwedeng ma-integrate sa mga Facebook, Instagram, at X account at gagawing mga ticket ang komunikasyon mula sa mga channel na ito para sa mas maganda at mas madaling management. Kung konektado ang lahat ng social network sa LiveAgent, makakapag-ugnayan kayo at makakatugon sa inyong mga customer mula sa iisang lugar lang imbes na nagpapalipat-lipat sa mga social media account ninyo.","Change theme":"Palitan ang theme","Need help customizing your Customer portal?":"Kailangan ninyo ng tulong sa pag-customize ng inyong Customer portal?","Personalize Customer Portal":"I-personalize ang Customer Portal","You can also easily customize the color scheme of your customer portal.":"Madali rin ninyong maku-customize ang color scheme ng inyong customer portal.","Change colors":"Palitan ang mga kulay","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Gaya ng mapapansin ninyo sa Customer Portal configuration screens, may ibang mas advanced na pagpipilian gaya ng pag-personalize ng HTML at CSS o pagdagdag ng sarili ninyong tracking script sa Customer Portal mismo.","Create your first article":"Gumawa ng una ninyong article","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Ang isa pang dapat pansinin ay kung gaano kadali gumawa ng sarili ninyong knowledge base articles para sa inyong mga bisita sa customer portal.","Create article":"Lumikha ng Artikulo","Make your Knowledgebase public":"Gawing pampubliko ang inyong Knowledgebase","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Huling hakbang ang pag-enable ng knowledgebase para makita ang inyong articles sa inyong customer portal.","Enable knowledgebase":"I-enable ang knowledgebase","Manage knowledgebase":"Pangasiwaan ang knowledgebase","Keep up the pace! Create your knowledgebase to finalize this step.":"Ayos iyan! Gumawa ng inyong knowledgebase para matapos itong hakbang.","Congratulations! You've reached the end.":"Congrats! Natapos rin.","Configure Customer Portal":"I-configure ang Customer Portal","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Bilang huling hakbang, pag-usapan natin ang Customer Portal, ang platform kung saan kayo makokontak ng mga customer, kung saan sila makakakuha ng impormasyon, at kung saan malulutas nila mismo ang problema nila. Ang naaalagaang knowledge base ay makakabawas ng load ng agents ninyo at mapapabuti ang customer satisfaction.","Customer support portal":"Customer support portal","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"Tingnan naman natin ang inyong Customer Portal dito: {link} Baka matagalan lang ang pagpapaganda at pagsasaayos nito. Pero di bale, magagawa rin ninyo iyon.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Sa LiveAgent, tahasan ninyong maku-customize ang disenyo ng inyong Customer Portal alinsunod sa brand theme at preferences ninyo. Bilang halimbawa o inspirasyon, silipin ninyo ang aming LiveAgent knowledge base na nasa {link}, na tanging ginawa ng feature na ito.","Getting started progress":"Progreso ng pagsisimula","Do not show Getting started screen after login":"Huwag nang ipakita ang screen ng Ang pagsisimula matapos ang login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Kapag naka-enable na, bumalik sa inyong customer portal {link} at tingnan ang inyong nagawa. Magaling! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} hakbang na natapos","Learn the basics.":"Aralin ang basics.","Chat button":"Chat button"};export{C as AI,e as Admins,n as Agents,P as Answered,N as Closed,i as Connect,m as Create,L as Customizations,c as Departments,b as Email,s as Facebook,d as Finish,r as Instagram,a as Manage,S as New,T as Open,t as Owner,w as Phone,I as Postponed,A as Reports,M as Resolved,k as Shortcuts,u as Tags,l as Twitter,g as Viber,o as WhatsApp,f as X,v as YouTube,y as check,K as default,h as next,p as rocket};