@qualityunit/liveagent-help 0.0.12 → 0.0.13

package/dist/assets/pl-PL.js

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-const e="Zarządzaj",o="Agenci",a="Administratorzy",i="Właściciel",t="Połącz",n="WhatsApp",s="Viber",r="Facebook",c="Instagram",z="Twitter",w="Utwórz",l="Tagi",u="Departamenty",d="rakieta",p="Zakończ",y="znak wyboru",m="dalej",g="Skróty klawiszowe",k="Email",h="Telefon",j="X",b="YouTube",f="Raporty",v="Możliwości dostosowania",A="AI",L="Nowe",C="Otwarte",P="Odroczony",T="Odpisane",S="Rozwiązane",D="Zamknięto",N={"Getting started":"Rozpoczęcie pracy","Learn the basics":"Naucz się podstaw","Add agents":"Dodaj agentów","Add departments":"Dodaj działy","Connect email accounts":"Podłącz konta e-mail","Connect social media":"Połącz media społecznościowe","Connect messaging apps":"Podłącz aplikacje do przesyłania wiadomości","Create contact widget":"Utwórz widżet kontaktu","Create call center":"Utwórz call center","Configure customer portal":"Skonfiguruj portal klienta","Keyboard Shortcuts":"Skróty klawiaturowe","Improve your CX skills":"Popraw umiejętności związane z CX","Contact Us":"Skontaktuj się z nami",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Utwórz konto agenta, aby zakończyć ten krok.","Next, let's further explore Departments and their purpose.":"Następnie zapoznaj się z działami i ich celem.","Let's start by creating agent accounts for your colleagues and team members.":"Zacznijmy od utworzenia kont agentów dla Twoich współpracowników i członków zespołu.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Konta agentów można również przypisać do określonych działów na podstawie ich specjalizacji, a oprogramowanie LiveAgent pozwala nawet na zarządzanie ich uprawnieniami i rolami.","Types of LiveAgent account":"Typy kont LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Domyślnie istnieją trzy typy kont agenta w LiveAgent: agent, administrator i właściciel.",Agents:o,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenci mogą przeglądać zgłoszenia, otwierać je i zarządzać nimi, odbierać czaty na żywo oraz połączenia, pisać treści bazy wiedzy i zarządzać nimi, zarządzać kontaktami, tworzyć własne gotowe wiadomości i wstępnie zdefiniowane odpowiedzi, zarządzać własnymi profilami agenta i wyświetlać ich własne raporty agentów.",Admins:a,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administratorzy, oprócz uprawnień roli agenta, mogą zarządzać kontami innych agentów i adminów (ale nie kontem właściciela), wyświetlać wszystkie raporty i konfigurować ustawienia systemowe.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poza uprawnieniami roli administratora właściciel może również zarządzać rozliczeniami LiveAgent i ustawieniami płatności.","Now, let’s create agent accounts for your coworkers and set their roles.":"Teraz utwórzmy konta agentów dla Twoich współpracowników i ustawmy ich role.","Manage agents":"Zarządzaj agentami","Need help configuring your agent accounts? Learn more":"Potrzebujesz pomocy w skonfigurowaniu kont agentów? Dowiedz się więcej","Custom agent roles (paid feature)":"Niestandardowe role agentów (funkcja płatna)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Oprócz domyślnych ról możesz utworzyć spersonalizowane role agentów i przyznać im określone uprawnienia, aby dostosować je do swoich unikalnych potrzeb operacyjnych.","Create new department or rename default one to finish this step.":"Utwórz nowy dział lub zmień nazwę domyślną, aby zakończyć ten krok.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Teraz gdy mamy już agentów i działy, musimy skonfigurować kanały komunikacji.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodanie Działów do konta LiveAgent może znacząco zwiększyć efektywność procesu obsługi klienta.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Celem tworzenia Działów jest sortowanie zgłoszeń i przypisywanie ich do odpowiednich zespołów lub agentów najodpowiedniejszych do ich obsługi. Dzięki temu nie tylko zwiększa się efektywność i produktywność obsługi klienta, ale także zapewnia się, że zapytania klientów są obsługiwane przez osoby posiadające odpowiednią wiedzę.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Działy umożliwiają również na ustrukturyzowanie przepływu pracy. Możesz ustawić reguły i uprawnienia dostępu dla każdego działu, co pomaga w utrzymaniu zorganizowanego środowiska pracy.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Co więcej, działy mogą dostarczać danych niezbędnych do analizy i wyciągnięcia wniosków, zapewniając jasny obraz obszarów, które otrzymują najwięcej zapytań lub wymagają większych środków w celu poprawy obsługi klienta. Struktura działów pomaga również w świadczeniu bardziej spersonalizowanej usługi, ponieważ klient współdziała ze specjalistami znającymi ich konkretne problemy lub potrzeby.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Twoje konto LiveAgent ma już jeden domyślny dział o nazwie „General” (Ogólne). Teraz możesz zmienić jego nazwę lub dodać nowe działy.","Manage departments":"Zarządzaj działami","Need help creating or configuring your departments? Learn more":"Potrzebujesz pomocy w tworzeniu lub konfigurowaniu działów? Dowiedz się więcej","Choose theme":"Wybierz motyw",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Zacznijmy od wyboru motywu portalu klienta. Do wyboru jest kilka opcji. Możesz użyć przycisku „Podgląd”, aby najpierw je zobaczyć.",Connect:t,"Connect email accounts to complete this step.":"Połącz konta e-mail, aby zakończyć ten krok.","If you are done with email accounts, it’s time to have a look at social media channels.":"Po połączeniu kont e-mail czas zająć się kanałami mediów społecznościowych.","Create your new helpdesk email address":"Utwórz nowy adres e-mail swojego działu obsługi klienta","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Zacznijmy od połączenia Twoich kont e-mail z LiveAgent, aby umożliwić Ci odbieranie wiadomości e-mail jako zgłoszeń i sprawne odpowiadanie.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"W LiveAgent skonfigurowane muszą być dwa rodzaje kont: poczty przychodzącej i wychodzącej. Często to samo konto e-mail jest używane jako konto zarówno poczty przychodzącej, jak i wychodzącej.","Incoming email accounts":"Konta e-mail poczty przychodzącej","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Te konta służą do obierania wiadomości e-mail klientów. Każdy e-mail wysłany na te konta jest importowany do LiveAgent, tworząc zgłoszenie.","Need help connecting your email accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont e-mail? Dowiedz się więcej","Outgoing email accounts":"Konta e-mail poczty wychodzącej","Your Built-in Email Account":"Twoje wbudowane konto e-mail","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Każde konto LiveAgent posiada wbudowany adres e-mail, służący jako konto e-mail poczty przychodzącej i wychodzącej. Zapewniamy tę skrzynkę pocztową nieodpłatnie, ale zawiera ona pewne ograniczenia. Zalecamy używanie jej podczas początkowej konfiguracji konta LiveAgent i podstawowych testów, ale nie do komunikacji z klientami.","connect email accounts":"połącz konta e-mail","Your built-in email address is: ":"Twój wbudowany adres e-mail to: ","Feel free to send a test email to this address and see LiveAgent in action!":"Możesz wysłać wiadomość testową na ten adres i zobaczyć LiveAgent w akcji!","This step requires you to connect any messaging app you prefer.":"Ten krok wymaga połączenia preferowanej aplikacji do wysyłania wiadomości.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Teraz czas zapoznać się z kolejnym zasadniczym aspektem naszego narzędzia – zróżnicowanym wachlarzem widżetów kontaktowych, które LiveAgent oferuje dla Twojej wygody.","Connect Messaging apps":"Podłącz aplikacje do przesyłania wiadomości","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Połączenie aplikacji do wysyłania wiadomości z LiveAgent umożliwia odpowiadanie klientom z jednej platformy, eliminując konieczność ciągłego przełączania pomiędzy różnymi aplikacjami lub kontami.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Połączenie Twoich kont na WhatsAppie z LiveAgent umożliwi automatyczną zamianę wszystkich przychodzących wiadomości z WhatsAppa w zgłoszenia w systemie. Pozwoli to Twoim agentom łatwo i skutecznie odpowiadać na każde zapytanie klienta otrzymane poprzez WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont WhatsApp? Dowiedz się więcej",Viber:s,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Po zintegrowaniu Twoich kont Viber z LiveAgent wszystkie przychodzące wiadomości z Vibera będą automatycznie zamieniane na zgłoszenia na naszej platformie. Pozwoli to Twoim agentom na szybkie, efektywne rozwiązanie każdego zapytania klienta otrzymanego poprzez Vibera.","Need help connecting your Viber accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont Viber? Dowiedz się więcej",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na Facebooku i przekształć wszystkie posty, komentarze i prywatne wiadomości wysłane do tej strony w zgłoszenia.","Need help connecting your Facebook accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na Facebooku? Dowiedz się więcej",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na Instagramie i przekształć wszystkie posty, komentarze i prywatne wiadomości wysłane do tej strony w zgłoszenia.","Need help connecting your Instagram accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na Instagramie? Dowiedz się więcej",Twitter:z,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na X (Twitterze) i przekształć wszystkie posty, komentarze i prywatne wiadomości wysłane do tej strony w zgłoszenia.","Need help connecting your X(Twitter) accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na X (Twitterze)? Dowiedz się więcej","Connecting social media account is needed to finalize this step.":"Aby zakończyć ten krok, musisz połączyć konto mediów społecznościowych.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Może chcesz połączyć konta na WhatsAppie lub Viberze? Z LiveAgent to możliwe!","Connect your social media accounts":"Połącz swoje konta w mediach społecznościowych","connect social media":"połącz media społecznościowe","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent można zintegrować z kontami na Facebooku, Instagramie oraz X (Twitterze), żeby przekształcać komunikację z tych kanałów w zgłoszenia w celu lepszego i łatwiejszego zarządzania. Połączenie wszystkich dostępnych sieci społecznościowych z LiveAgent pozwala na interakcje i odpowiadanie klientom z jednego miejsca zamiast stałego przełączania pomiędzy kontami mediów społecznościowych.","Integration possibilities with many VoIP providers worldwide":"Możliwości integracji z wieloma dostawcami VoIP na całym świecie","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Jeśli Twój preferowany dostawca nie znajduje się na liście, zawsze możesz użyć ogólnej metody integracji, ale daj nam znać! Zrobimy wszystko, co w naszej mocy, aby go dodać.","Unlimited call recording":"Nieograniczone nagrywanie połączeń","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Dzięki nieograniczonemu nagrywaniu połączeń możesz przechwycić każdą interakcję telefoniczną, zapewniając cenne zasoby do ciągłego szkolenia agentów i poprawy jakości.","IVR (interactive voice response)":"Menu głosowe (IVR)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcja umożliwia odtwarzanie spersonalizowanych powitań lub nagrań informacyjnych, aby zaangażować rozmówców. Zapewnia możliwości gromadzenia danych podczas połączeń i umożliwia rozmówcom interakcję poprzez sygnalizację dotykową. Dzwoniący mogą uruchamiać różne działania, naciskając odpowiednie cyfry, jak na przykład przekierowanie do właściwego agenta bądź działu lub prośba o oddzwonienie.","Call Devices":"Urządzenia telefoniczne","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Jeśli wolisz nie obsługiwać połączeń za pośrednictwem przeglądarki na komputerze, możesz połączyć zewnętrzny telefon stacjonarny z LiveAgent. Ta funkcja umożliwia łatwe nawiązywanie lub odbieranie połączeń, oferując alternatywną metodę zarządzania interakcjami telefonicznymi, która najlepiej odpowiada Twoim preferencjom.","Mobile apps":"Aplikacje mobilne","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Aby zapewnić Ci dodatkową wygodę, oferujemy bezpłatne aplikacje mobilne zarówno na platformy Android, jak i iOS. Aplikacje pozwalają łatwo zarządzać połączeniami telefonicznymi z LiveAgentem, nawet gdy jesteś w drodze.","Call queue":"Kolejka połączeń","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Funkcja kolejki połączeń zapewnia, że żadne połączenie nie zostanie przeoczone, nawet gdy wszyscy agenci są zajęci. Połączenia przychodzące trafiają do kolejki i czekają tam, aż następny dostępny agent będzie mógł odebrać połączenie.","Create a call center":"Utwórz call center","To complete this step, connect your phone number from VoIP.":"Aby ukończyć ten krok, podłącz swój numer telefonu z VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Prawie gotowe! Został tylko ostatni krok. Spójrzmy na portal klienta i to, co oferuje.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent oferuje zintegrowane oprogramowanie call center, które pozwala na otrzymywanie, odbieranie i rejestrowanie połączeń telefonicznych jako zgłoszeń. Dzięki kilku prostym krokom możesz przekształcić swój helpdesk w dynamiczne call center, eliminując potrzebę korzystania z zewnętrznych rozwiązań call center.","What we offer?":"Co oferujemy?","warning icon":"ikona ostrzeżenia","What do you need?":"Czego potrzebujesz?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Uzyskaj numer telefonu od dostawcy VoIP (Voice over Internet Protocol).","Connect it with your LiveAgent account":"Połącz go ze swoim kontem LiveAgent","Call center":"Call center","Upgrade your helpdesk to a active call center":"Podnieś standard swojego helpdesk, aby aktywować call center","Need help setting up your Call center? Learn more":"Potrzebujesz pomocy w konfiguracji swojego call center? Dowiedz się więcej","Chat buttons":"Przyciski czatu","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Są one łatwe do dostosowania i pozwalają klientom na natychmiastowe uruchomienie czatu na żywo z Twoimi agentami bezpośrednio z Twojej strony internetowej. Jest wiele typów i wstępnie zdefiniowanych projektów. Koniecznie je sprawdź!","Need help setting up your Chat Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków czatu? Dowiedz się więcej","Chat invitations":"Zaproszenia do czatu","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktywnie nawiązuj kontakt z klientami, wysyłając automatyczne zaproszenia do czatu na podstawie określonych kryteriów, takich jak odwiedzone strony lub czas spędzony na stronie.","Need help setting up your Chat Invitations? Learn more":"Potrzebujesz pomocy w konfiguracji zaproszeń do czatu? Dowiedz się więcej","Contact forms":"Formularze kontaktu","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ten widżet umożliwia klientom szybkie wysyłanie zapytań lub opinii zamienianych na zgłoszenia bezpośrednio z Twojej strony internetowej poprzez kliknięcie przycisku bądź wypełnienie formularza na stronie.","Need help setting up your Contact Forms? Learn more":"Potrzebujesz pomocy w konfiguracji formularzy kontaktowych? Dowiedz się więcej","Call buttons":"Przyciski Zadzwoń","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Te proste przyciski pozwalają klientom rozpocząć połączenie bezpośrednio z przeglądarki internetowej, aby porozmawiać z agentem z Twojego zespołu dostępnym w LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków połączenia? Dowiedz się więcej","Video call buttons":"Przyciski połączenia wideo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Jak sugeruje nazwa, ten przycisk zapewnia możliwość interakcji twarzą w twarz, oferując klientom jeszcze bardziej osobistą obsługę.","Need help setting up your Video Call Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków połączenia wideo? Dowiedz się więcej","You can finish this step by creating any contact widget.":"Możesz zakończyć ten krok, tworząc dowolny widżet kontaktu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Czy wiesz, że z LiveAgent możesz zarządzać również prawdziwymi połączeniami?","Create contact widgets for your website":"Utwórz widżety kontaktu dla swojej strony internetowej","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent udostępnia różne widżety kontaktu, które mają na celu umożliwienie bardziej interaktywnej obsługi klienta i usprawnienie komunikacji. Każdy z tych widgetów oferuje unikalny sposób na kontakt z klientami, a ostatecznie poprawia ich wrażenia i zwiększa wydajność obsługi klienta.",Create:w,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Znasz już podstawy LiveAgent? Kontynuujmy konfigurację.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Teraz gdy rozumiesz podstawowy działania, czas rozpocząć konfigurację oprogramowania.","How does LiveAgent work?":"Jak działa LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Oprogramowanie helpdesk LiveAgent jest narzędziem obsługi klienta, które pomaga zarządzać interakcjami z klientami z wielu kanałów, takich jak e-mail, czat na żywo, rozmowy telefoniczne i media społecznościowe.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Oprogramowanie automatycznie zamienia przychodzące zapytania klientów na zgłoszenia i przypisuje je do odpowiedniego działu lub agenta przy użyciu wstępnie zdefiniowanych reguł. Zapewnia jedną, wspólną skrzynkę odbiorczą, w której agenci mogą uzyskać do wszystkich zapytań klienta i odpowiadać na nie. LiveAgent oferuje również funkcje takie jak reguły automatyzacji, SLA, raporty, analizy oraz baza wiedzy, która umożliwia samodzielne rozwiązywanie problemów i zapytań.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Mówiąc krótko, LiveAgent zwiększa wydajność obsługi klienta i zapewnia, że komunikacja z klientami przebiega w sposób zorganizowany i na czas.","LiveAgent in a nutshell":"LiveAgent w pigułce","What is a ticket?":"Czym jest zgłoszenie?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zgłoszenie helpdesk jest cyfrowym zapisem zapytania lub żądania klienta. Takie zgłoszenie zawiera wszystkie istotne informacje o problemie lub zapytaniu klienta, w tym dane kontaktowe klienta, charakter problemu oraz wszelkie interakcje z klientem w tej kwestii. Zgłoszenie może pochodzić z różnych źródeł, takich jak e-maile, rozmowy telefoniczne, czaty na żywo lub wiadomości mediów społecznościowych.",Tags:l,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"W miarę rozwiązywania problemu zgłoszenie jest aktualizowane po nowych działaniach, odpowiedziach lub notatkach. Zgłoszenie przechodzi przez różne stany – zaczynając od stanu nowego zgłoszenia, przez  „odpowiedziano”, gdy agent odpowie, „otwarte” zgłoszenie, gdy klient odpowiada ponownie, aż po „zamknięte” zgłoszenie, gdy problem zostanie rozwiązany. Jeśli zgłoszenie nie zostanie ponownie otwarte, zakończy swój cykl z ostatecznym i nieodwracalnym statusem „zamknięte”. Ten system zapewnia, że każdy problem klienta jest systematycznie śledzony, rozwiązywany i załatwiany. Aby ułatwić zarządzanie zgłoszeniami i ich dystrybucję, ważne jest utworzenie działów. Efektywnie rozdziela to odpowiedzialność i zakres obowiązków dotyczący zgłoszeń, zapewniając, że każde zgłoszenie trafia do odpowiedniego zespołu lub osoby.",Departments:u,"What is a department":"Czym jest dział",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Dział odnosi się do wyznaczonej grupy w organizacji, która zajmuje się określonymi zgłoszeniami lub zapytaniami klientów. Może reprezentować różne obszary funkcjonalne w firmie, takie jak obsługa klienta, wsparcie techniczne, rozliczenia lub sprzedaż. Może też reprezentować różne umiejętności językowe lub biegłość zespołu, takie jak „Sprzedaż – angielski”, „Sprzedaż – niemiecki” lub „Techniczne – poziom 2”. Zapewnia to szybkie przypisywanie zgłoszeń do odpowiednich osób, co może przyspieszyć i ulepszyć rozwiązywanie problemów.","What is an agent?":"Kim jest agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent jest członkiem Twojego zespołu obsługi klienta, który wchodzi w interakcje z Twoimi klientami, aby rozwiązywać ich zapytania lub problemy. Zasadniczo są to użytkownicy oprogramowania LiveAgent przypisani do Twojego konta, odpowiedzialni za odpowiadanie na zapytania klientów otrzymywane w formie zgłoszeń.","Let's start":"Zaczynajmy",rocket:d,Finish:p,"Redo unfinished steps":"Powtórz nieukończone kroki",check:y,next:m,"heading icon":"ikona nagłówka","Skip this step":"Pomiń ten krok","You are all set":"Wszystko gotowe","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Pomyślnie ukończono wszystkie kroki w konfiguracji oprogramowania helpdesk LiveAgent.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Upewnij się, żeby poeksperymentować ze wszystkimi dostępnymi funkcjami i narzędziami. Pamiętaj, że kluczem do sukcesu oprogramowania tego typu jest pełne wykorzystanie jego możliwości. Zachowaj ciekawość, innowacyjność i otwartość na wartościowe interakcje z klientami. Nie możemy się doczekać, aż nasza platforma pomoże Ci ulepszyć interakcje z klientami, poprawić czas reakcji i zwiększyć ogólne zadowolenie klientów.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Jeśli potrzebujesz pomocy lub masz pytania, od naszego zespołu pomocy klienta dzieli Cię tylko kliknięcie. Śmiało ","reach out":"skontaktuj się z nami",Shortcuts:g,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Czy chcesz szybciej i skuteczniej poruszać się po LiveAgent? Znajomość dostępnych skrótów klawiszowych z pewnością przyspieszy wykonywanie zadań i zwiększy wydajność. Odwiedź naszą stronę o skrótach klawiszowych. ","Check out shortcuts":"Sprawdź skróty klawiszowe","Discover the secrets of LiveAgent":"Odkryj sekrety LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Zebraliśmy też obejmujące szeroki zakres tematów artykuły i przewodniki dla tych, którzy chcą naprawdę zagłębić się w oprogramowanie LiveAgent i w pełni je opanować. Śmiało, zacznij odkrywać!","Improve your LiveAgent skills":"Popraw umiejętności korzystania z LiveAgent","We’d love to hear from you.":"Chętnie dowiemy się, co u Ciebie!","Need support or advice? We’re ready to listen.":"Potrzebujesz wsparcia lub porady? Możesz liczyć na naszą pomoc.","Direct contacts: ":"Bezpośrednie kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Jesteśmy do Twojej dyspozycji – dostępni 24/7.",Email:k,"Chat with us":"Czat z nami","Message us":"Napisz do nas","Contact form":"Formularz kontaktowy","Contact for sales purposes:":"Kontakt w celach sprzedażowych:",Phone:h,"(Toll Free in USA & Canada)":"(Darmowy numer w USA i Kanadzie)","(European Union & Worldwide)":"(Unia Europejska i świat)","Our offices:":"Nasze biura:","Self-help and system status:":"Samodzielna pomoc i status systemu:","Find answers to your questions, day or night.":"Znajdź odpowiedzi na swoje pytania, o dowolnej porze dnia i nocy.","Go to our support portal":"Przejdź do naszego portalu wsparcia","Support portal":"Portal wsparcia","Looking for answers?":"Szukasz odpowiedzi?","Go to status page":"Przejdź do strony statusu","Status page":"Strona statusu","Check out our service status":"Sprawdź nasz status usługi","Social networks:":"Portale społecznościowe:","We’re looking forward to talking to you on social media.":"Chętnie porozmawiamy z Tobą w mediach społecznościowych.","Connect with us":"Skontaktuj się z nami","Join our community today":"Dołącz do naszej społeczności już dzisiaj","Join our journey":"Dołącz do naszej podróży","Let's make memories":"Stwórzmy wspólne wspomnienia",X:j,"Let's connect":"Nawiążmy kontakt","Join our tribe, let's grow":"Rozwijajmy się razem",YouTube:b,"Learn & grow on":"Ucz się i rozwijaj na","Discover and thrive":"Odkrywaj i prosperuj","Email templates":"Szablony mailowe","Personalize your customer interactions with customizable email templates.":"Spersonalizuj swoje interakcje z klientami za pomocą konfigurowalnych szablonów wiadomości e-mail.","Ticket Filters":"Filtry zgłoszeń","Streamline ticket management by using filters to sort and organize your tickets.":"Usprawnij zarządzanie zgłoszeniami przy użyciu filtrów do sortowania i organizowania zgłoszeń.","Agents ranking":"Ocena agentów","Enable your customers to assess the assistance provided by your support agents.":"Pozwól klientom oceniać pomoc świadczoną przez Twoich agentów.","Canned Messages":"Gotowe wiadomości","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Utwórz wstępnie zdefiniowane wiadomości, aby szybko i spójnie odpowiadać na najczęściej zadawane pytania.","Automatic Rules":"Automatyczne reguły","Improve efficiency by creating predefined actions and workflows with rules.":"Zwiększ wydajność, tworząc wstępnie zdefiniowane działania i przepływy pracy z regułami.","Ticket Tags":"Tagi zgłoszenia","Enhance ticket organization and searchability by creating useful tags.":"Ulepsz organizację zgłoszeń i możliwości wyszukiwania poprzez utworzenie przydatnych tagów.",Reports:f,"Gain valuable insights into your customer service operations through detailed reports.":"Zyskaj cenne informacje na temat operacji obsługi klienta dzięki szczegółowym raportom.","SLA (Service Level Agreement)":"SLA (umowa o gwarantowanym poziomie świadczenia usług)","Define and monitor performance standards by creating Service Level Agreements.":"Zdefiniuj i monitoruj standardy wydajności, tworząc umowy SLA.","Domain Parking":"Parking domeny","Connect and use your own domain with your LiveAgent account.":"Połącz własną domenę z kontem LiveAgent i używaj jej.",Customizations:v,"Personalize your LiveAgent according to your branding needs and preferences":"Spersonalizuj LiveAgent zgodnie z potrzebami i preferencjami Twojej marki","Integrations & Plugins":"Integracje i wtyczki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozszerz funkcjonalność LiveAgent dzięki integracji z różnymi platformami poprzez wtyczki.","Explore Other Features":"Poznaj inne funkcje","Better understand and utilize the full range of features offered by LiveAgent.":"Lepiej zrozum LiveAgent, aby w pełni wykorzystać liczne oferowane funkcje.","Provide excellent customer service.":"Zapewniaj doskonałą obsługę klienta.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Aby w pełni opanować LiveAgent, zapoznaj się z naszą kolekcją artykułów i przewodników.","Home tab":"Karta Strona główna","Open ticket to be solved (if any)":"Otwórz zgłoszenie do rozwiązania (jeśli takie jest)","Resolve ticket":"rozwiązać zgłoszenie","Show predefined answers":"Pokaż wstępnie zdefiniowane odpowiedzi","Answer the chat":"Odpowiedz na czat","Answer the chat on background":"Odpowiedz na czat w tle","Open ticket on background":"Otwórz zgłoszenie w tle","Send message":"Wyślij wiadomość","Close ticket tab":"Zamknij kartę zgłoszenia","Close ticket window":"Zamknij okno zgłoszenia","Show canned messages":"Pokaż gotowe wiadomości","Cycle through the opened ticket tabs":"Przełączaj między kartami otwartych zgłoszeń","Previous or next tab":"Poprzednia lub następna karta","Close active tab":"Zamknij aktywną kartę","Answer ticket":"Odpowiedz na ticket","Canned message":"Gotowa wiadomość","Predefined answers":"Wstępnie zdefiniowanych odpowiedzi","Save time with keyboard shortcuts":"Oszczędzaj czas ze skrótami klawiszowymi","Use keyboard shortcuts to enhance your skills and productivity.":"Używaj skrótów klawiaturowych, aby ulepszyć swoje umiejętności i zwiększyć wydajność.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Jeśli dostępny jest skrót, po najechaniu kursorem na niektóre elementy wyświetli się dymek.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Działy umożliwiają również na ustrukturyzowanie przepływu pracy. Możesz ustawić reguły i uprawnienia dostępu dla każdego działu, co pomaga w utrzymaniu zorganizowanego środowiska pracy. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"W miarę rozwiązywania problemu zgłoszenie jest aktualizowane po nowych działaniach, odpowiedziach lub notatkach. Zgłoszenie przechodzi przez różne stany – zaczynając od stanu nowego zgłoszenia, przez  „odpowiedziano”, gdy agent odpowie, „otwarte” zgłoszenie, gdy klient odpowiada ponownie, aż po „zamknięte” zgłoszenie, gdy problem zostanie rozwiązany. Jeśli zgłoszenie nie zostanie ponownie otwarte, zakończy swój cykl z ostatecznym i nieodwracalnym statusem „zamknięte”. Ten system zapewnia, że każdy problem klienta jest systematycznie śledzony, rozwiązywany i załatwiany. Aby ułatwić zarządzanie zgłoszeniami i ich dystrybucję, ważne jest utworzenie działów. Efektywnie rozdziela to odpowiedzialność i zakres obowiązków dotyczący zgłoszeń, zapewniając, że każde zgłoszenie trafia do odpowiedniego zespołu lub osoby.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Upewnij się, żeby poeksperymentować ze wszystkimi dostępnymi funkcjami i narzędziami. Pamiętaj, że kluczem do sukcesu oprogramowania tego typu jest pełne wykorzystanie jego możliwości. Zachowaj ciekawość, innowacyjność i otwartość na wartościowe interakcje z klientami. Nie możemy się doczekać, aż nasza platforma pomoże Ci ulepszyć interakcje z klientami, poprawić czas reakcji i zwiększyć ogólne zadowolenie klientów.","Learn more":"Dowiedz się więcej",AI:A,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Ulepsz strategię obsługi klienta dzięki rozwiązaniom napędzanym przez AI, aby usprawnić i zoptymalizować przepływy pracy.","Need help configuring your agent accounts?":"Potrzebujesz pomocy w konfiguracji kont agentów?","Need help creating or configuring your departments?":"Potrzebujesz pomocy w tworzeniu lub konfigurowaniu działów?","Need help connecting your email accounts?":"Potrzebujesz pomocy w połączeniu kont e-mail?","Need help connecting your WhatsApp accounts?":"Potrzebujesz pomocy w połączeniu kont na WhatsAppie?","Need help connecting your Viber accounts?":"Potrzebujesz pomocy w połączeniu kont Viber?","Need help connecting your Facebook accounts?":"Potrzebujesz pomocy w połączeniu kont na Facebooku?","Need help connecting your Instagram accounts?":"Potrzebujesz pomocy w połączeniu kont na Instagramie?","Need help connecting your X(Twitter) accounts?":"Potrzebujesz pomocy w połączeniu kont na X (Twitterze)?","Need help setting up your Call center?":"Potrzebujesz pomocy w konfiguracji call center?","Need help setting up your Chat Buttons?":"Potrzebujesz pomocy w konfiguracji przycisków czatu?","Need help setting up your Chat Invitations?":"Potrzebujesz pomocy w konfiguracji zaproszeń do czatu?","Need help setting up your Contact Forms?":"Potrzebujesz pomocy w konfiguracji formularzy kontaktowych?","Need help setting up your Call Buttons?":"Potrzebujesz pomocy w konfiguracji przycisków połączeń?","Need help setting up your Video Call Buttons?":"Potrzebujesz pomocy w konfiguracji przycisków połączeń wideo?","Create a new department or rename the default one to finish this step.":"Utwórz nowy dział lub zmień nazwę domyślnego działu, aby zakończyć ten krok.",New:L,Open:C,Postponed:P,Answered:T,Resolved:S,Closed:D,"Failed to update step. Please try again later.":"Nie udało się zaktualizować kroku. Spróbuj ponownie później.",'Changing the view "Getting started" failed.':"Zmiana widoku „Pierwsze kroki” nie powiodła się.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na X i przekształć wszystkie wysłane do niej posty, komentarze i prywatne wiadomości w zgłoszenia.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent można zintegrować z kontami na Facebooku, Instagramie oraz X, żeby przekształcać komunikację z tych kanałów w zgłoszenia w celu lepszego i łatwiejszego zarządzania. Połączenie wszystkich dostępnych sieci społecznościowych z LiveAgent pozwala na interakcje i odpowiadanie klientom z jednego miejsca zamiast stałego przełączania pomiędzy kontami mediów społecznościowych.","Change theme":"Zmień motyw","Need help customizing your Customer portal?":"Potrzebujesz pomocy w dostosowywaniu portalu klienta?","Personalize Customer Portal":"Personalizuj portal klienta","You can also easily customize the color scheme of your customer portal.":"Możesz także łatwo dostosować schemat kolorów swojego portalu klienta.","Change colors":"Zmień kolory","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Jak łatwo zauważyć na ekranach konfiguracji portalu klienta, istnieją inne, bardziej zaawansowane opcje, takie jak dostosowywanie kodu HTML i CSS lub dodawanie własnych skryptów śledzących do samego portalu klienta.","Create your first article":"Utwórz pierwszy artykuł","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Kolejną rzeczą, na którą warto zwrócić uwagę, jest to, jak łatwo jest tworzyć własne artykuły bazy wiedzy dla odwiedzających Twój portal klienta.","Create article":"Napisz artykuł","Make your Knowledgebase public":"Upublicznij bazę wiedzy","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Ostatnim krokiem jest włączenie bazy wiedzy, aby Twoje artykuły były widoczne na portalu klienta.","Enable knowledgebase":"Włącz bazę wiedzy","Manage knowledgebase":"Zarządzaj bazą wiedzy","Keep up the pace! Create your knowledgebase to finalize this step.":"Nie zatrzymuj się! Stwórz bazę wiedzy, aby zakończyć ten krok.","Congratulations! You've reached the end.":"Gratulacje! To już koniec.","Configure Customer Portal":"Skonfiguruj portal klienta","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"W ostatnim kroku porozmawiajmy o portalu klienta, platformie, poprzez którą Twoi klienci mogą się z Tobą skontaktować, uzyskać informacje i rozwiązać problemy samodzielnie. Dobrze utrzymywana baza wiedzy może znacznie zmniejszyć nakład pracy Twoich agentów i poprawić satysfakcję klientów.","Customer support portal":"Portal obsługi klienta","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"A teraz przyjrzyjmy się Twojemu portalowi klienta tutaj: {link} Może minąć trochę czasu, zanim będzie się tak dobrze prezentował, ale bez obaw, w końcu Ci się uda.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Z LiveAgent możesz w pełni dostosować wygląd portalu klienta zgodnie z motywem i preferencjami Twojej marki. Możesz sprawdzić naszą bazę wiedzy na temat LiveAgent w poszukiwaniu przykładów lub inspiracji, dostępną pod adresem {link}. Została ona wykonana całkowicie przy użyciu tej funkcji.","Getting started progress":"Pierwsze kroki","Do not show Getting started screen after login":"Nie pokazuj ekranu „Pierwsze kroki” po zalogowaniu","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Po włączeniu wróć do swojego portalu klienta {link} i zobacz, co udało Ci się osiągnąć. Dobra robota! 👍","{completedCount} / {totalCount} steps finished":"Ukończone kroki: {completedCount} / {totalCount}","Learn the basics.":"Naucz się podstaw."};export{A as AI,a as Admins,o as Agents,T as Answered,D as Closed,t as Connect,w as Create,v as Customizations,u as Departments,k as Email,r as Facebook,p as Finish,c as Instagram,e as Manage,L as New,C as Open,i as Owner,h as Phone,P as Postponed,f as Reports,S as Resolved,g as Shortcuts,l as Tags,z as Twitter,s as Viber,n as WhatsApp,j as X,b as YouTube,y as check,N as default,m as next,d as rocket};
+const e="Zarządzaj",o="Agenci",a="Administratorzy",i="Właściciel",t="Połącz",n="WhatsApp",s="Viber",r="Facebook",c="Instagram",z="Twitter",l="Utwórz",w="Tagi",u="Departamenty",d="rakieta",p="Zakończ",y="znak wyboru",m="dalej",g="Skróty klawiszowe",k="Email",h="Telefon",j="X",b="YouTube",f="Raporty",v="Możliwości dostosowania",A="AI",L="Nowe",C="Otwarte",P="Odroczony",T="Odpisane",S="Rozwiązane",D="Zamknięto",N={"Getting started":"Rozpoczęcie pracy","Learn the basics":"Naucz się podstaw","Add agents":"Dodaj agentów","Add departments":"Dodaj działy","Connect email accounts":"Podłącz konta e-mail","Connect social media":"Połącz media społecznościowe","Connect messaging apps":"Podłącz aplikacje do przesyłania wiadomości","Create contact widget":"Utwórz widżet kontaktu","Create call center":"Utwórz call center","Configure customer portal":"Skonfiguruj portal klienta","Keyboard Shortcuts":"Skróty klawiaturowe","Improve your CX skills":"Popraw umiejętności związane z CX","Contact Us":"Skontaktuj się z nami",Manage:e,"Add agent":"Dodaj agenta","Create agent account to complete this step.":"Utwórz konto agenta, aby zakończyć ten krok.","Next, let's further explore Departments and their purpose.":"Następnie zapoznaj się z działami i ich celem.","Let's start by creating agent accounts for your colleagues and team members.":"Zacznijmy od utworzenia kont agentów dla Twoich współpracowników i członków zespołu.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Konta agentów można również przypisać do określonych działów na podstawie ich specjalizacji, a oprogramowanie LiveAgent pozwala nawet na zarządzanie ich uprawnieniami i rolami.","Types of LiveAgent account":"Typy kont LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Domyślnie istnieją trzy typy kont agenta w LiveAgent: agent, administrator i właściciel.",Agents:o,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Agenci mogą przeglądać zgłoszenia, otwierać je i zarządzać nimi, odbierać czaty na żywo oraz połączenia, pisać treści bazy wiedzy i zarządzać nimi, zarządzać kontaktami, tworzyć własne gotowe wiadomości i wstępnie zdefiniowane odpowiedzi, zarządzać własnymi profilami agenta i wyświetlać ich własne raporty agentów.",Admins:a,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administratorzy, oprócz uprawnień roli agenta, mogą zarządzać kontami innych agentów i adminów (ale nie kontem właściciela), wyświetlać wszystkie raporty i konfigurować ustawienia systemowe.",Owner:i,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Poza uprawnieniami roli administratora właściciel może również zarządzać rozliczeniami LiveAgent i ustawieniami płatności.","Now, let’s create agent accounts for your coworkers and set their roles.":"Teraz utwórzmy konta agentów dla Twoich współpracowników i ustawmy ich role.","Manage agents":"Zarządzaj agentami","Need help configuring your agent accounts? Learn more":"Potrzebujesz pomocy w skonfigurowaniu kont agentów? Dowiedz się więcej","Custom agent roles (paid feature)":"Niestandardowe role agentów (funkcja płatna)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Oprócz domyślnych ról możesz utworzyć spersonalizowane role agentów i przyznać im określone uprawnienia, aby dostosować je do swoich unikalnych potrzeb operacyjnych.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Teraz gdy mamy już agentów i działy, musimy skonfigurować kanały komunikacji.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"Dodanie Działów do konta LiveAgent może znacząco zwiększyć efektywność procesu obsługi klienta.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"Celem tworzenia Działów jest sortowanie zgłoszeń i przypisywanie ich do odpowiednich zespołów lub agentów najodpowiedniejszych do ich obsługi. Dzięki temu nie tylko zwiększa się efektywność i produktywność obsługi klienta, ale także zapewnia się, że zapytania klientów są obsługiwane przez osoby posiadające odpowiednią wiedzę.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Działy umożliwiają również na ustrukturyzowanie przepływu pracy. Możesz ustawić reguły i uprawnienia dostępu dla każdego działu, co pomaga w utrzymaniu zorganizowanego środowiska pracy.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Co więcej, działy mogą dostarczać danych niezbędnych do analizy i wyciągnięcia wniosków, zapewniając jasny obraz obszarów, które otrzymują najwięcej zapytań lub wymagają większych środków w celu poprawy obsługi klienta. Struktura działów pomaga również w świadczeniu bardziej spersonalizowanej usługi, ponieważ klient współdziała ze specjalistami znającymi ich konkretne problemy lub potrzeby.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":"Twoje konto LiveAgent ma już jeden domyślny dział o nazwie „General” (Ogólne). Teraz możesz zmienić jego nazwę lub dodać nowe działy.","Manage departments":"Zarządzaj działami","Need help creating or configuring your departments? Learn more":"Potrzebujesz pomocy w tworzeniu lub konfigurowaniu działów? Dowiedz się więcej","Choose theme":"Wybierz motyw",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':"Zacznijmy od wyboru motywu portalu klienta. Do wyboru jest kilka opcji. Możesz użyć przycisku „Podgląd”, aby najpierw je zobaczyć.",Connect:t,"Connect email accounts to complete this step.":"Połącz konta e-mail, aby zakończyć ten krok.","If you are done with email accounts, it’s time to have a look at social media channels.":"Po połączeniu kont e-mail czas zająć się kanałami mediów społecznościowych.","Create your new helpdesk email address":"Utwórz nowy adres e-mail swojego działu obsługi klienta","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Zacznijmy od połączenia Twoich kont e-mail z LiveAgent, aby umożliwić Ci odbieranie wiadomości e-mail jako zgłoszeń i sprawne odpowiadanie.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"W LiveAgent skonfigurowane muszą być dwa rodzaje kont: poczty przychodzącej i wychodzącej. Często to samo konto e-mail jest używane jako konto zarówno poczty przychodzącej, jak i wychodzącej.","Incoming email accounts":"Konta e-mail poczty przychodzącej","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Te konta służą do obierania wiadomości e-mail klientów. Każdy e-mail wysłany na te konta jest importowany do LiveAgent, tworząc zgłoszenie.","Need help connecting your email accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont e-mail? Dowiedz się więcej","Outgoing email accounts":"Konta e-mail poczty wychodzącej","Your Built-in Email Account":"Twoje wbudowane konto e-mail","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Każde konto LiveAgent posiada wbudowany adres e-mail, służący jako konto e-mail poczty przychodzącej i wychodzącej. Zapewniamy tę skrzynkę pocztową nieodpłatnie, ale zawiera ona pewne ograniczenia. Zalecamy używanie jej podczas początkowej konfiguracji konta LiveAgent i podstawowych testów, ale nie do komunikacji z klientami.","connect email accounts":"połącz konta e-mail","Your built-in email address is: ":"Twój wbudowany adres e-mail to: ","Feel free to send a test email to this address and see LiveAgent in action!":"Możesz wysłać wiadomość testową na ten adres i zobaczyć LiveAgent w akcji!","This step requires you to connect any messaging app you prefer.":"Ten krok wymaga połączenia preferowanej aplikacji do wysyłania wiadomości.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Teraz czas zapoznać się z kolejnym zasadniczym aspektem naszego narzędzia – zróżnicowanym wachlarzem widżetów kontaktowych, które LiveAgent oferuje dla Twojej wygody.","Connect Messaging apps":"Podłącz aplikacje do przesyłania wiadomości","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Połączenie aplikacji do wysyłania wiadomości z LiveAgent umożliwia odpowiadanie klientom z jednej platformy, eliminując konieczność ciągłego przełączania pomiędzy różnymi aplikacjami lub kontami.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Połączenie Twoich kont na WhatsAppie z LiveAgent umożliwi automatyczną zamianę wszystkich przychodzących wiadomości z WhatsAppa w zgłoszenia w systemie. Pozwoli to Twoim agentom łatwo i skutecznie odpowiadać na każde zapytanie klienta otrzymane poprzez WhatsAppa.","Need help connecting your WhatsApp accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont WhatsApp? Dowiedz się więcej",Viber:s,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Po zintegrowaniu Twoich kont Viber z LiveAgent wszystkie przychodzące wiadomości z Vibera będą automatycznie zamieniane na zgłoszenia na naszej platformie. Pozwoli to Twoim agentom na szybkie, efektywne rozwiązanie każdego zapytania klienta otrzymanego poprzez Vibera.","Need help connecting your Viber accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont Viber? Dowiedz się więcej",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na Facebooku i przekształć wszystkie posty, komentarze i prywatne wiadomości wysłane do tej strony w zgłoszenia.","Need help connecting your Facebook accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na Facebooku? Dowiedz się więcej",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na Instagramie? Dowiedz się więcej",Twitter:z,"Need help connecting your X(Twitter) accounts? Learn more":"Potrzebujesz pomocy w połączeniu kont na X (Twitterze)? Dowiedz się więcej","Connecting social media account is needed to finalize this step.":"Aby zakończyć ten krok, musisz połączyć konto mediów społecznościowych.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"Może chcesz połączyć konta na WhatsAppie lub Viberze? Z LiveAgent to możliwe!","Connect your social media accounts":"Połącz swoje konta w mediach społecznościowych","connect social media":"połącz media społecznościowe","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent można zintegrować z kontami na Facebooku, Instagramie oraz X (Twitterze), żeby przekształcać komunikację z tych kanałów w zgłoszenia w celu lepszego i łatwiejszego zarządzania. Połączenie wszystkich dostępnych sieci społecznościowych z LiveAgent pozwala na interakcje i odpowiadanie klientom z jednego miejsca zamiast stałego przełączania pomiędzy kontami mediów społecznościowych.","Integration possibilities with many VoIP providers worldwide":"Możliwości integracji z wieloma dostawcami VoIP na całym świecie","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Jeśli Twój preferowany dostawca nie znajduje się na liście, zawsze możesz użyć ogólnej metody integracji, ale daj nam znać! Zrobimy wszystko, co w naszej mocy, aby go dodać.","Unlimited call recording":"Nieograniczone nagrywanie połączeń","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Dzięki nieograniczonemu nagrywaniu połączeń możesz przechwycić każdą interakcję telefoniczną, zapewniając cenne zasoby do ciągłego szkolenia agentów i poprawy jakości.","IVR (interactive voice response)":"Menu głosowe (IVR)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Ta funkcja umożliwia odtwarzanie spersonalizowanych powitań lub nagrań informacyjnych, aby zaangażować rozmówców. Zapewnia możliwości gromadzenia danych podczas połączeń i umożliwia rozmówcom interakcję poprzez sygnalizację dotykową. Dzwoniący mogą uruchamiać różne działania, naciskając odpowiednie cyfry, jak na przykład przekierowanie do właściwego agenta bądź działu lub prośba o oddzwonienie.","Call Devices":"Urządzenia telefoniczne","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Jeśli wolisz nie obsługiwać połączeń za pośrednictwem przeglądarki na komputerze, możesz połączyć zewnętrzny telefon stacjonarny z LiveAgent. Ta funkcja umożliwia łatwe nawiązywanie lub odbieranie połączeń, oferując alternatywną metodę zarządzania interakcjami telefonicznymi, która najlepiej odpowiada Twoim preferencjom.","Mobile apps":"Aplikacje mobilne","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Aby zapewnić Ci dodatkową wygodę, oferujemy bezpłatne aplikacje mobilne zarówno na platformy Android, jak i iOS. Aplikacje pozwalają łatwo zarządzać połączeniami telefonicznymi z LiveAgentem, nawet gdy jesteś w drodze.","Call queue":"Kolejka połączeń","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Funkcja kolejki połączeń zapewnia, że żadne połączenie nie zostanie przeoczone, nawet gdy wszyscy agenci są zajęci. Połączenia przychodzące trafiają do kolejki i czekają tam, aż następny dostępny agent będzie mógł odebrać połączenie.","Create a call center":"Utwórz call center","To complete this step, connect your phone number from VoIP.":"Aby ukończyć ten krok, podłącz swój numer telefonu z VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Prawie gotowe! Został tylko ostatni krok. Spójrzmy na portal klienta i to, co oferuje.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"LiveAgent oferuje zintegrowane oprogramowanie call center, które pozwala na otrzymywanie, odbieranie i rejestrowanie połączeń telefonicznych jako zgłoszeń. Dzięki kilku prostym krokom możesz przekształcić swój helpdesk w dynamiczne call center, eliminując potrzebę korzystania z zewnętrznych rozwiązań call center.","What we offer?":"Co oferujemy?","warning icon":"ikona ostrzeżenia","What do you need?":"Czego potrzebujesz?","Connect it with your LiveAgent account":"Połącz go ze swoim kontem LiveAgent","Call center":"Call center","Need help setting up your Call center? Learn more":"Potrzebujesz pomocy w konfiguracji swojego call center? Dowiedz się więcej","Chat buttons":"Przyciski czatu","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Są one łatwe do dostosowania i pozwalają klientom na natychmiastowe uruchomienie czatu na żywo z Twoimi agentami bezpośrednio z Twojej strony internetowej. Jest wiele typów i wstępnie zdefiniowanych projektów. Koniecznie je sprawdź!","Need help setting up your Chat Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków czatu? Dowiedz się więcej","Chat invitations":"Zaproszenia do czatu","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Proaktywnie nawiązuj kontakt z klientami, wysyłając automatyczne zaproszenia do czatu na podstawie określonych kryteriów, takich jak odwiedzone strony lub czas spędzony na stronie.","Need help setting up your Chat Invitations? Learn more":"Potrzebujesz pomocy w konfiguracji zaproszeń do czatu? Dowiedz się więcej","Contact forms":"Formularze kontaktu","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Ten widżet umożliwia klientom szybkie wysyłanie zapytań lub opinii zamienianych na zgłoszenia bezpośrednio z Twojej strony internetowej poprzez kliknięcie przycisku bądź wypełnienie formularza na stronie.","Need help setting up your Contact Forms? Learn more":"Potrzebujesz pomocy w konfiguracji formularzy kontaktowych? Dowiedz się więcej","Call buttons":"Przyciski Zadzwoń","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Te proste przyciski pozwalają klientom rozpocząć połączenie bezpośrednio z przeglądarki internetowej, aby porozmawiać z agentem z Twojego zespołu dostępnym w LiveAgent.","Need help setting up your Call Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków połączenia? Dowiedz się więcej","Video call buttons":"Przyciski połączenia wideo","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Jak sugeruje nazwa, ten przycisk zapewnia możliwość interakcji twarzą w twarz, oferując klientom jeszcze bardziej osobistą obsługę.","Need help setting up your Video Call Buttons? Learn more":"Potrzebujesz pomocy w konfiguracji przycisków połączenia wideo? Dowiedz się więcej","You can finish this step by creating any contact widget.":"Możesz zakończyć ten krok, tworząc dowolny widżet kontaktu.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Czy wiesz, że z LiveAgent możesz zarządzać również prawdziwymi połączeniami?","Create contact widgets for your website":"Utwórz widżety kontaktu dla swojej strony internetowej","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent udostępnia różne widżety kontaktu, które mają na celu umożliwienie bardziej interaktywnej obsługi klienta i usprawnienie komunikacji. Każdy z tych widgetów oferuje unikalny sposób na kontakt z klientami, a ostatecznie poprawia ich wrażenia i zwiększa wydajność obsługi klienta.",Create:l,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Znasz już podstawy LiveAgent? Kontynuujmy konfigurację.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Teraz gdy rozumiesz podstawowy działania, czas rozpocząć konfigurację oprogramowania.","How does LiveAgent work?":"Jak działa LiveAgent?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"Oprogramowanie helpdesk LiveAgent jest narzędziem obsługi klienta, które pomaga zarządzać interakcjami z klientami z wielu kanałów, takich jak e-mail, czat na żywo, rozmowy telefoniczne i media społecznościowe.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"Oprogramowanie automatycznie zamienia przychodzące zapytania klientów na zgłoszenia i przypisuje je do odpowiedniego działu lub agenta przy użyciu wstępnie zdefiniowanych reguł. Zapewnia jedną, wspólną skrzynkę odbiorczą, w której agenci mogą uzyskać do wszystkich zapytań klienta i odpowiadać na nie. LiveAgent oferuje również funkcje takie jak reguły automatyzacji, SLA, raporty, analizy oraz baza wiedzy, która umożliwia samodzielne rozwiązywanie problemów i zapytań.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Mówiąc krótko, LiveAgent zwiększa wydajność obsługi klienta i zapewnia, że komunikacja z klientami przebiega w sposób zorganizowany i na czas.","LiveAgent in a nutshell":"LiveAgent w pigułce","What is a ticket?":"Czym jest zgłoszenie?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Zgłoszenie helpdesk jest cyfrowym zapisem zapytania lub żądania klienta. Takie zgłoszenie zawiera wszystkie istotne informacje o problemie lub zapytaniu klienta, w tym dane kontaktowe klienta, charakter problemu oraz wszelkie interakcje z klientem w tej kwestii. Zgłoszenie może pochodzić z różnych źródeł, takich jak e-maile, rozmowy telefoniczne, czaty na żywo lub wiadomości mediów społecznościowych.",Tags:w,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"W miarę rozwiązywania problemu zgłoszenie jest aktualizowane po nowych działaniach, odpowiedziach lub notatkach. Zgłoszenie przechodzi przez różne stany – zaczynając od stanu nowego zgłoszenia, przez  „odpowiedziano”, gdy agent odpowie, „otwarte” zgłoszenie, gdy klient odpowiada ponownie, aż po „zamknięte” zgłoszenie, gdy problem zostanie rozwiązany. Jeśli zgłoszenie nie zostanie ponownie otwarte, zakończy swój cykl z ostatecznym i nieodwracalnym statusem „zamknięte”. Ten system zapewnia, że każdy problem klienta jest systematycznie śledzony, rozwiązywany i załatwiany. Aby ułatwić zarządzanie zgłoszeniami i ich dystrybucję, ważne jest utworzenie działów. Efektywnie rozdziela to odpowiedzialność i zakres obowiązków dotyczący zgłoszeń, zapewniając, że każde zgłoszenie trafia do odpowiedniego zespołu lub osoby.",Departments:u,"What is a department":"Czym jest dział",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':"Dział odnosi się do wyznaczonej grupy w organizacji, która zajmuje się określonymi zgłoszeniami lub zapytaniami klientów. Może reprezentować różne obszary funkcjonalne w firmie, takie jak obsługa klienta, wsparcie techniczne, rozliczenia lub sprzedaż. Może też reprezentować różne umiejętności językowe lub biegłość zespołu, takie jak „Sprzedaż – angielski”, „Sprzedaż – niemiecki” lub „Techniczne – poziom 2”. Zapewnia to szybkie przypisywanie zgłoszeń do odpowiednich osób, co może przyspieszyć i ulepszyć rozwiązywanie problemów.","What is an agent?":"Kim jest agent?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Agent jest członkiem Twojego zespołu obsługi klienta, który wchodzi w interakcje z Twoimi klientami, aby rozwiązywać ich zapytania lub problemy. Zasadniczo są to użytkownicy oprogramowania LiveAgent przypisani do Twojego konta, odpowiedzialni za odpowiadanie na zapytania klientów otrzymywane w formie zgłoszeń.","Let's start":"Zaczynajmy",rocket:d,Finish:p,"Redo unfinished steps":"Powtórz nieukończone kroki",check:y,next:m,"heading icon":"ikona nagłówka","Skip this step":"Pomiń ten krok","You are all set":"Wszystko gotowe","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Pomyślnie ukończono wszystkie kroki w konfiguracji oprogramowania helpdesk LiveAgent.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Upewnij się, żeby poeksperymentować ze wszystkimi dostępnymi funkcjami i narzędziami. Pamiętaj, że kluczem do sukcesu oprogramowania tego typu jest pełne wykorzystanie jego możliwości. Zachowaj ciekawość, innowacyjność i otwartość na wartościowe interakcje z klientami. Nie możemy się doczekać, aż nasza platforma pomoże Ci ulepszyć interakcje z klientami, poprawić czas reakcji i zwiększyć ogólne zadowolenie klientów.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Jeśli potrzebujesz pomocy lub masz pytania, od naszego zespołu pomocy klienta dzieli Cię tylko kliknięcie. Śmiało ","reach out":"skontaktuj się z nami",Shortcuts:g,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Czy chcesz szybciej i skuteczniej poruszać się po LiveAgent? Znajomość dostępnych skrótów klawiszowych z pewnością przyspieszy wykonywanie zadań i zwiększy wydajność. Odwiedź naszą stronę o skrótach klawiszowych. ","Check out shortcuts":"Sprawdź skróty klawiszowe","Discover the secrets of LiveAgent":"Odkryj sekrety LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"Zebraliśmy też obejmujące szeroki zakres tematów artykuły i przewodniki dla tych, którzy chcą naprawdę zagłębić się w oprogramowanie LiveAgent i w pełni je opanować. Śmiało, zacznij odkrywać!","Improve your LiveAgent skills":"Popraw umiejętności korzystania z LiveAgent","We’d love to hear from you.":"Chętnie dowiemy się, co u Ciebie!","Need support or advice? We’re ready to listen.":"Potrzebujesz wsparcia lub porady? Możesz liczyć na naszą pomoc.","Direct contacts: ":"Bezpośrednie kontakty: ","Don't hesitate to contact us! We are available 24/7.":"Jesteśmy do Twojej dyspozycji – dostępni 24/7.",Email:k,"Chat with us":"Czat z nami","Message us":"Napisz do nas","Contact form":"Formularz kontaktowy","Contact for sales purposes:":"Kontakt w celach sprzedażowych:",Phone:h,"(Toll Free in USA & Canada)":"(Darmowy numer w USA i Kanadzie)","(European Union & Worldwide)":"(Unia Europejska i świat)","Our offices:":"Nasze biura:","Self-help and system status:":"Samodzielna pomoc i status systemu:","Find answers to your questions, day or night.":"Znajdź odpowiedzi na swoje pytania, o dowolnej porze dnia i nocy.","Go to our support portal":"Przejdź do naszego portalu wsparcia","Support portal":"Portal wsparcia","Looking for answers?":"Szukasz odpowiedzi?","Go to status page":"Przejdź do strony statusu","Status page":"Strona statusu","Check out our service status":"Sprawdź nasz status usługi","Social networks:":"Portale społecznościowe:","We’re looking forward to talking to you on social media.":"Chętnie porozmawiamy z Tobą w mediach społecznościowych.","Connect with us":"Skontaktuj się z nami","Join our community today":"Dołącz do naszej społeczności już dzisiaj","Join our journey":"Dołącz do naszej podróży","Let's make memories":"Stwórzmy wspólne wspomnienia",X:j,"Let's connect":"Nawiążmy kontakt","Join our tribe, let's grow":"Rozwijajmy się razem",YouTube:b,"Learn & grow on":"Ucz się i rozwijaj na","Discover and thrive":"Odkrywaj i prosperuj","Email templates":"Szablony mailowe","Personalize your customer interactions with customizable email templates.":"Spersonalizuj swoje interakcje z klientami za pomocą konfigurowalnych szablonów wiadomości e-mail.","Ticket Filters":"Filtry zgłoszeń","Streamline ticket management by using filters to sort and organize your tickets.":"Usprawnij zarządzanie zgłoszeniami przy użyciu filtrów do sortowania i organizowania zgłoszeń.","Agents ranking":"Ocena agentów","Enable your customers to assess the assistance provided by your support agents.":"Pozwól klientom oceniać pomoc świadczoną przez Twoich agentów.","Canned Messages":"Gotowe wiadomości","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Utwórz wstępnie zdefiniowane wiadomości, aby szybko i spójnie odpowiadać na najczęściej zadawane pytania.","Automatic Rules":"Automatyczne reguły","Improve efficiency by creating predefined actions and workflows with rules.":"Zwiększ wydajność, tworząc wstępnie zdefiniowane działania i przepływy pracy z regułami.","Ticket Tags":"Tagi zgłoszenia","Enhance ticket organization and searchability by creating useful tags.":"Ulepsz organizację zgłoszeń i możliwości wyszukiwania poprzez utworzenie przydatnych tagów.",Reports:f,"Gain valuable insights into your customer service operations through detailed reports.":"Zyskaj cenne informacje na temat operacji obsługi klienta dzięki szczegółowym raportom.","SLA (Service Level Agreement)":"SLA (umowa o gwarantowanym poziomie świadczenia usług)","Define and monitor performance standards by creating Service Level Agreements.":"Zdefiniuj i monitoruj standardy wydajności, tworząc umowy SLA.","Domain Parking":"Parking domeny","Connect and use your own domain with your LiveAgent account.":"Połącz własną domenę z kontem LiveAgent i używaj jej.",Customizations:v,"Personalize your LiveAgent according to your branding needs and preferences":"Spersonalizuj LiveAgent zgodnie z potrzebami i preferencjami Twojej marki","Integrations & Plugins":"Integracje i wtyczki","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Rozszerz funkcjonalność LiveAgent dzięki integracji z różnymi platformami poprzez wtyczki.","Explore Other Features":"Poznaj inne funkcje","Better understand and utilize the full range of features offered by LiveAgent.":"Lepiej zrozum LiveAgent, aby w pełni wykorzystać liczne oferowane funkcje.","Provide excellent customer service.":"Zapewniaj doskonałą obsługę klienta.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Aby w pełni opanować LiveAgent, zapoznaj się z naszą kolekcją artykułów i przewodników.","Home tab":"Karta Strona główna","Open ticket to be solved (if any)":"Otwórz zgłoszenie do rozwiązania (jeśli takie jest)","Resolve ticket":"rozwiązać zgłoszenie","Show predefined answers":"Pokaż wstępnie zdefiniowane odpowiedzi","Answer the chat":"Odpowiedz na czat","Answer the chat on background":"Odpowiedz na czat w tle","Open ticket on background":"Otwórz zgłoszenie w tle","Send message":"Wyślij wiadomość","Close ticket tab":"Zamknij kartę zgłoszenia","Close ticket window":"Zamknij okno zgłoszenia","Show canned messages":"Pokaż gotowe wiadomości","Cycle through the opened ticket tabs":"Przełączaj między kartami otwartych zgłoszeń","Previous or next tab":"Poprzednia lub następna karta","Close active tab":"Zamknij aktywną kartę","Answer ticket":"Odpowiedz na ticket","Canned message":"Gotowa wiadomość","Predefined answers":"Wstępnie zdefiniowanych odpowiedzi","Save time with keyboard shortcuts":"Oszczędzaj czas ze skrótami klawiszowymi","Use keyboard shortcuts to enhance your skills and productivity.":"Używaj skrótów klawiaturowych, aby ulepszyć swoje umiejętności i zwiększyć wydajność.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Jeśli dostępny jest skrót, po najechaniu kursorem na niektóre elementy wyświetli się dymek.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Działy umożliwiają również na ustrukturyzowanie przepływu pracy. Możesz ustawić reguły i uprawnienia dostępu dla każdego działu, co pomaga w utrzymaniu zorganizowanego środowiska pracy. ","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"W miarę rozwiązywania problemu zgłoszenie jest aktualizowane po nowych działaniach, odpowiedziach lub notatkach. Zgłoszenie przechodzi przez różne stany – zaczynając od stanu nowego zgłoszenia, przez  „odpowiedziano”, gdy agent odpowie, „otwarte” zgłoszenie, gdy klient odpowiada ponownie, aż po „zamknięte” zgłoszenie, gdy problem zostanie rozwiązany. Jeśli zgłoszenie nie zostanie ponownie otwarte, zakończy swój cykl z ostatecznym i nieodwracalnym statusem „zamknięte”. Ten system zapewnia, że każdy problem klienta jest systematycznie śledzony, rozwiązywany i załatwiany. Aby ułatwić zarządzanie zgłoszeniami i ich dystrybucję, ważne jest utworzenie działów. Efektywnie rozdziela to odpowiedzialność i zakres obowiązków dotyczący zgłoszeń, zapewniając, że każde zgłoszenie trafia do odpowiedniego zespołu lub osoby.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Upewnij się, żeby poeksperymentować ze wszystkimi dostępnymi funkcjami i narzędziami. Pamiętaj, że kluczem do sukcesu oprogramowania tego typu jest pełne wykorzystanie jego możliwości. Zachowaj ciekawość, innowacyjność i otwartość na wartościowe interakcje z klientami. Nie możemy się doczekać, aż nasza platforma pomoże Ci ulepszyć interakcje z klientami, poprawić czas reakcji i zwiększyć ogólne zadowolenie klientów.","Learn more":"Dowiedz się więcej",AI:A,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Ulepsz strategię obsługi klienta dzięki rozwiązaniom napędzanym przez AI, aby usprawnić i zoptymalizować przepływy pracy.","Need help configuring your agent accounts?":"Potrzebujesz pomocy w konfiguracji kont agentów?","Need help creating or configuring your departments?":"Potrzebujesz pomocy w tworzeniu lub konfigurowaniu działów?","Need help connecting your email accounts?":"Potrzebujesz pomocy w połączeniu kont e-mail?","Need help connecting your WhatsApp accounts?":"Potrzebujesz pomocy w połączeniu kont na WhatsAppie?","Need help connecting your Viber accounts?":"Potrzebujesz pomocy w połączeniu kont Viber?","Need help connecting your Facebook accounts?":"Potrzebujesz pomocy w połączeniu kont na Facebooku?","Need help connecting your Instagram accounts?":"Potrzebujesz pomocy w połączeniu kont na Instagramie?","Need help connecting your X(Twitter) accounts?":"Potrzebujesz pomocy w połączeniu kont na X (Twitterze)?","Need help setting up your Call center?":"Potrzebujesz pomocy w konfiguracji call center?","Need help setting up your Chat Buttons?":"Potrzebujesz pomocy w konfiguracji przycisków czatu?","Need help setting up your Chat Invitations?":"Potrzebujesz pomocy w konfiguracji zaproszeń do czatu?","Need help setting up your Contact Forms?":"Potrzebujesz pomocy w konfiguracji formularzy kontaktowych?","Need help setting up your Call Buttons?":"Potrzebujesz pomocy w konfiguracji przycisków połączeń?","Need help setting up your Video Call Buttons?":"Potrzebujesz pomocy w konfiguracji przycisków połączeń wideo?","Create a new department or rename the default one to finish this step.":"Utwórz nowy dział lub zmień nazwę domyślnego działu, aby zakończyć ten krok.",New:L,Open:C,Postponed:P,Answered:T,Resolved:S,Closed:D,"Failed to update step. Please try again later.":"Nie udało się zaktualizować kroku. Spróbuj ponownie później.",'Changing the view "Getting started" failed.':"Zmiana widoku „Pierwsze kroki” nie powiodła się.","Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Połącz swoją stronę biznesową na X i przekształć wszystkie wysłane do niej posty, komentarze i prywatne wiadomości w zgłoszenia.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"LiveAgent można zintegrować z kontami na Facebooku, Instagramie oraz X, żeby przekształcać komunikację z tych kanałów w zgłoszenia w celu lepszego i łatwiejszego zarządzania. Połączenie wszystkich dostępnych sieci społecznościowych z LiveAgent pozwala na interakcje i odpowiadanie klientom z jednego miejsca zamiast stałego przełączania pomiędzy kontami mediów społecznościowych.","Change theme":"Zmień motyw","Need help customizing your Customer portal?":"Potrzebujesz pomocy w dostosowywaniu portalu klienta?","Personalize Customer Portal":"Personalizuj portal klienta","You can also easily customize the color scheme of your customer portal.":"Możesz także łatwo dostosować schemat kolorów swojego portalu klienta.","Change colors":"Zmień kolory","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Jak łatwo zauważyć na ekranach konfiguracji portalu klienta, istnieją inne, bardziej zaawansowane opcje, takie jak dostosowywanie kodu HTML i CSS lub dodawanie własnych skryptów śledzących do samego portalu klienta.","Create your first article":"Utwórz pierwszy artykuł","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Kolejną rzeczą, na którą warto zwrócić uwagę, jest to, jak łatwo jest tworzyć własne artykuły bazy wiedzy dla odwiedzających Twój portal klienta.","Create article":"Napisz artykuł","Make your Knowledgebase public":"Upublicznij bazę wiedzy","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"Ostatnim krokiem jest włączenie bazy wiedzy, aby Twoje artykuły były widoczne na portalu klienta.","Enable knowledgebase":"Włącz bazę wiedzy","Manage knowledgebase":"Zarządzaj bazą wiedzy","Keep up the pace! Create your knowledgebase to finalize this step.":"Nie zatrzymuj się! Stwórz bazę wiedzy, aby zakończyć ten krok.","Congratulations! You've reached the end.":"Gratulacje! To już koniec.","Configure Customer Portal":"Skonfiguruj portal klienta","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"W ostatnim kroku porozmawiajmy o portalu klienta, platformie, poprzez którą Twoi klienci mogą się z Tobą skontaktować, uzyskać informacje i rozwiązać problemy samodzielnie. Dobrze utrzymywana baza wiedzy może znacznie zmniejszyć nakład pracy Twoich agentów i poprawić satysfakcję klientów.","Customer support portal":"Portal obsługi klienta","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"A teraz przyjrzyjmy się Twojemu portalowi klienta tutaj: {link} Może minąć trochę czasu, zanim będzie się tak dobrze prezentował, ale bez obaw, w końcu Ci się uda.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Z LiveAgent możesz w pełni dostosować wygląd portalu klienta zgodnie z motywem i preferencjami Twojej marki. Możesz sprawdzić naszą bazę wiedzy na temat LiveAgent w poszukiwaniu przykładów lub inspiracji, dostępną pod adresem {link}. Została ona wykonana całkowicie przy użyciu tej funkcji.","Getting started progress":"Pierwsze kroki","Do not show Getting started screen after login":"Nie pokazuj ekranu „Pierwsze kroki” po zalogowaniu","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Po włączeniu wróć do swojego portalu klienta {link} i zobacz, co udało Ci się osiągnąć. Dobra robota! 👍","{completedCount} / {totalCount} steps finished":"Ukończone kroki: {completedCount} / {totalCount}","Learn the basics.":"Naucz się podstaw.","Chat button":"Przycisk czatu"};export{A as AI,a as Admins,o as Agents,T as Answered,D as Closed,t as Connect,l as Create,v as Customizations,u as Departments,k as Email,r as Facebook,p as Finish,c as Instagram,e as Manage,L as New,C as Open,i as Owner,h as Phone,P as Postponed,f as Reports,S as Resolved,g as Shortcuts,w as Tags,z as Twitter,s as Viber,n as WhatsApp,j as X,b as YouTube,y as check,N as default,m as next,d as rocket};

package/dist/assets/pt-BR.js

@@ -1 +1 @@
-const e="Gerenciar",a="Agentes",o="Administradores",t="Proprietário",s="Conectar-se",n="WhatsApp",i="Viber",r="Facebook",c="Instagram",d="Twitter",u="Criar",m="Tags",l="Departamentos",p="foguete",g="Concluir",h="verificar",v="próximo",f="Atalhos",b="E-mail",y="Telefone",w="X",k="YouTube",A="Relatórios",C="Personalizações",L="IA",q="Novo",P="Aberto",z="Adiado",T="Respondido",S="Resolvida",j="Fechado",I={"Getting started":"Primeiros Passos","Learn the basics":"Aprenda o básico","Add agents":"Adicionar agentes","Add departments":"Adicionar departamentos","Connect email accounts":"Conectar contas de email","Connect social media":"Conectar redes sociais","Connect messaging apps":"Conectar aplicativos de mensagens","Create contact widget":"Criar widget de contato","Create call center":"Criar centro de chamadas","Configure customer portal":"Configurar portal do cliente","Keyboard Shortcuts":"Atalhos do teclado","Improve your CX skills":"Melhore suas habilidades de CX","Contact Us":"Contate-nos",Manage:e,"Add agent":"Adicionar agentes","Create agent account to complete this step.":"Criar conta de agente para completar esta etapa.","Next, let's further explore Departments and their purpose.":"Em seguida, vamos explorar ainda mais os Departamentos e seu propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Vamos começar criando contas de agentes para seus colegas e membros da equipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Contas de agentes também podem ser atribuídas a departamentos específicos com base em sua área de especialização, e o software LiveAgent ainda permite que você gerencie suas permissões e funções.","Types of LiveAgent account":"Tipos de conta LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Por padrão, existem três tipos de conta de agente no LiveAgent. Agente, Admin e Proprietário.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Os agentes podem visualizar, responder e gerenciar tickets, atender chats/chamadas ao vivo, escrever e gerenciar conteúdo da base de conhecimento, gerenciar contatos, criar suas próprias mensagens predefinidas e respostas, gerenciar seus próprios perfis de agente e ver seus próprios relatórios de agente.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administradores, além das permissões do papel de agentes, podem gerenciar contas de outros agentes e administradores (mas não da conta do proprietário), veja todos os relatórios e configure as configurações do sistema.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Além das permissões de administração de funções, o proprietário pode também gerenciar as configurações de faturamento e pagamento da conta LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Agora, vamos criar contas de agente para seus colegas de trabalho e definir suas funções.","Manage agents":"Gerenciar agentes","Need help configuring your agent accounts? Learn more":"Precisa de ajuda para configurar suas contas de agente? Saiba mais","Custom agent roles (paid feature)":"Cargos de agentes personalizados (função paga)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Além dos papéis padrão, você pode estabelecer funções de agente personalizado e conceder a eles permissões específicas para atender às suas necessidades operacionais.","Create new department or rename default one to finish this step.":"Criar novo departamento ou renomear um por padrão para concluir esta etapa.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Agora que temos agentes e departamentos organizados, precisamos de estabelecer alguns canais de comunicação.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"A adição de departamentos à sua conta LiveAgent pode aumentar significativamente a eficiência do seu processo de suporte ao cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"O objetivo de criar Departamentos é classificar e atribuir tickets às equipes ou agentes pertinentes mais adequados para lidar com eles. Isso não apenas melhora a eficiência e produtividade do suporte ao cliente, mas também garante que as consultas dos clientes sejam gerenciadas por aqueles com a experiência correta.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departamentos também permitem fluxos de trabalho estruturados. Você pode definir regras e permissões de acesso para cada departamento, o que ajuda a manter um ambiente de trabalho organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Além disso, setores podem fornecer dados vitais para análises e insights, dando uma imagem clara de quais áreas recebem mais consultas ou necessitam de mais recursos para melhorar o atendimento ao cliente. A estrutura do departamento também auxilia na entrega de um serviço mais personalizado, à medida que o cliente interage com especialistas familiarizados com suas preocupações ou necessidades específicas.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Sua conta do LiveAgent já tem um departamento padrão chamado "Geral". Sinta-se à vontade para renomeá-lo ou adicionar novos departamentos agora.',"Manage departments":"Gerenciar departamentos","Need help creating or configuring your departments? Learn more":"Precisa de ajuda para criar ou configurar seus departamentos? Saiba mais","Choose theme":"Escolher tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Vamos começar escolhendo um tema para o portal do cliente. Há algumas opções para escolher. Você pode usar o botão "Prévia" para verificá-las primeiro.',Connect:s,"Connect email accounts to complete this step.":"Conectar contas de email para completar esta etapa.","If you are done with email accounts, it’s time to have a look at social media channels.":"Se você terminou com contas de email, é hora de dar uma olhada nos canais de mídia social.","Create your new helpdesk email address":"Crie seu novo endereço de e-mail de helpdesk","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Vamos começar conectando suas contas de email ao LiveAgent, permitindo que você receba emails como tickets e responda a eles de forma contínua.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dois tipos de contas de email devem ser configurados no LiveAgent, contas de entrada e saída. A mesma conta de email é frequentemente usada como conta de entrada e saída.","Incoming email accounts":"Contas de email recebidas","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Essas contas recebem os e-mails do seu cliente. Cada e-mail enviado para essas contas é importado para o LiveAgent, criando um ticket.","Need help connecting your email accounts? Learn more":"Precisa de ajuda para conectar suas contas de email? Saiba mais","Outgoing email accounts":"Contas de envio de e-mail","Your Built-in Email Account":"Sua Conta de E-mail Incorporada","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Toda conta do LiveAgent possui um endereço de e-mail embutido, servindo como uma conta de e-mail tanto para recebimento quanto para envio. Nós fornecemos essa caixa de entrada gratuitamente, mas ela possui algumas limitações. Recomenda-se o uso durante a configuração inicial de sua conta do LiveAgent e para testes fundamentais, mas não para comunicação com seus clientes.","connect email accounts":"conectar contas de email","Your built-in email address is: ":"Seu endereço de e-mail integrado é: ","Feel free to send a test email to this address and see LiveAgent in action!":"Sinta-se à vontade para enviar um e-mail de teste para este endereço e ver o LiveAgent em ação!","This step requires you to connect any messaging app you prefer.":"Este passo requer que você conecte qualquer aplicativo de mensagens que preferir.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Agora, vamos apresentar outro aspecto essencial da nossa ferramenta - a diversa gama de widgets de contato que o LiveAgent oferece para sua conveniência.","Connect Messaging apps":"Conectar aplicativos de mensagens","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar essas plataformas de mensagens ao LiveAgent permite que você responda a seus clientes a partir de uma única plataforma, eliminando a necessidade de alternar continuamente entre diferentes apps ou contas.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular suas contas do WhatsApp ao LiveAgent transformará de forma transparente todas as mensagens do WhatsApp recebidas em tickets dentro do sistema. Isso permite que seus agentes respondam facilmente e de forma eficiente a cada consulta de cliente recebida via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Precisa de ajuda para conectar suas contas do WhatsApp? Saiba mais",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ao integrar suas contas do Viber com o LiveAgent, todas as mensagens recebidas do Viber são sistematicamente convertidas em tickets individuais dentro da plataforma. Isso permite que seus agentes atendam prontamente e sem esforço cada consulta de cliente recebida através do Viber.","Need help connecting your Viber accounts? Learn more":"Precisa de ajuda para conectar suas contas do Viber? Saiba mais",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página comercial do Facebook e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","Need help connecting your Facebook accounts? Learn more":"Precisa de ajuda para conectar suas contas do Facebook? Saiba mais",Instagram:c,"Connect your Instagram business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página empresarial do Instagram e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","Need help connecting your Instagram accounts? Learn more":"Precisa de ajuda para conectar suas contas do Instagram? Saiba mais",Twitter:d,"Connect your Twitter business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página comercial do Twitter e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","Need help connecting your X(Twitter) accounts? Learn more":"Precisa de ajuda para conectar suas contas do X(Twitter)? Saiba mais","Connecting social media account is needed to finalize this step.":"Conectar a conta de mídia social é necessário para finalizar esta etapa.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"E que tal conectar contas do WhatsApp ou do Viber? Com o LiveAgent, nós estamos aqui para ajudar!","Connect your social media accounts":"Conecte suas contas de mídia social","connect social media":"conectar mídia social","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"O LiveAgent pode ser integrado com contas do Facebook, Instagram e X(Twitter) e transformar a comunicação desses canais em tickets para uma gestão melhor e mais fácil. Conectar todas as redes sociais disponíveis ao LiveAgent permite que você interaja e responda aos seus clientes de um único lugar, em vez de ficar mudando constantemente entre suas contas de mídia social.","Integration possibilities with many VoIP providers worldwide":"Possibilidades de integração com muitos provedores de VoIP em todo o mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Se o seu provedor desejado não estiver na lista, o método de integração geral pode sempre ser usado, mas fique à vontade para nos avisar! Faremos o nosso melhor para adicioná-los.","Unlimited call recording":"Gravação de chamadas ilimitadas","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Com gravações de chamadas ilimitadas, você pode capturar cada interação telefônica, proporcionando um recurso valioso para a garantia de qualidade e o treinamento contínuo de agentes.","IVR (interactive voice response)":"IVR (resposta de voz interativa)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esse recurso permite que você reproduza saudações personalizadas ou gravações informativas para envolver os chamadores. Ele oferece opções para coleta de dados durante a interação da chamada e permite que os chamadores interajam por meio de toque de tom. Os chamadores podem invocar várias ações pressionando números, como ser direcionados ao agente ou departamento correto ou solicitar um retorno de chamada.","Call Devices":"Dispositivos de Chamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Se você preferir não atender chamadas através do navegador do seu PC, poderá conectar um telefone de hardware externo ao LiveAgent. Essa função permite que você faça ou atenda chamadas facilmente, oferecendo um método alternativo para gerenciar interações telefônicas que melhor se adequam à sua conveniência.","Mobile apps":"Aplicativos móveis","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para proporcionar a você mais comodidade, oferecemos aplicativos móveis gratuitos para as plataformas Android e iOS. Esses aplicativos permitem que você gerencie suas chamadas do LiveAgent sem esforço enquanto está em movimento.","Call queue":"Fila de chamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Nosso recurso de fila de chamadas garante que nenhuma chamada seja perdida, mesmo quando todos os agentes estão ocupados. Chamadas recebidas entram em uma fila e aguardam sua vez até que o próximo agente disponível possa atender a chamada.","Create a call center":"Criar centro de chamadas","To complete this step, connect your phone number from VoIP.":"Para concluir esta etapa, conecte seu número de telefone do VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Estamos quase lá. Apenas um último passo resta! Vamos dar uma olhada no Portal do Cliente e no que ele oferece.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"O LiveAgent fornece uma solução integrada para o centro de chamadas que permite que você receba, responda e registre chamadas telefônicas como bilhetes. Então, com algumas etapas, você pode transformar seu suporte técnico em um centro de chamadas dinâmico, eliminando a necessidade de soluções para chamadas de terceiros.","What we offer?":"O que oferecemos?","warning icon":"ícone de aviso","What do you need?":"O que você precisa?","Obtain a phone number from a VoIP (voice-over-internet provider).":"Obter um número de telefone de um provedor de VoIP (provedor de voz sobre IP).","Connect it with your LiveAgent account":"Conecte-o com a sua conta LiveAgent","Call center":"Central de atendimento","Upgrade your helpdesk to a active call center":"Atualize seu helpdesk para um call center ativo","Need help setting up your Call center? Learn more":"Precisa de ajuda para configurar sua central de atendimento? Saiba mais","Chat buttons":"Botões de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estas são facilmente personalizáveis e permitem que seus clientes iniciem imediatamente um chat ao vivo com agentes diretamente do seu site. Existem muitos tipos e designs predefinidos disponíveis. Certifique-se de conferi-los!","Need help setting up your Chat Buttons? Learn more":"Precisa de ajuda para configurar seus botões de chat? Saiba mais","Chat invitations":"Convites de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Envolva seus clientes de forma proativa enviando convites de bate-papo automatizados com base em critérios específicos, como páginas visitadas ou tempo gasto em uma página.","Need help setting up your Chat Invitations? Learn more":"Precisa de ajuda para configurar suas invitações de chat? Saiba mais","Contact forms":"Formulários de contato","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite que os clientes enviem rapidamente suas dúvidas ou comentários como tickets diretamente da sua página web, simplesmente clicando em um botão ou preenchendo um formulário na página.","Need help setting up your Contact Forms? Learn more":"Precisa de ajuda para configurar seus formulários de contato? Saiba mais","Call buttons":"Botões de Chamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Esses botões simples permitem que seus clientes iniciem uma chamada direta de seus navegadores com um agente disponível da sua equipe no LiveAgent.","Need help setting up your Call Buttons? Learn more":"Precisa de ajuda para configurar seus botões de chamada? Saiba mais","Video call buttons":"Botões de videochamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como o nome sugere, este botão oferece uma oportunidade de interação cara a cara, permitindo que clientes e agentes se conectem ainda mais pessoalmente.","Need help setting up your Video Call Buttons? Learn more":"Precisa de ajuda para configurar seus botões de videochamada? Saiba mais","You can finish this step by creating any contact widget.":"Você pode concluir esta etapa criando qualquer widget de contato.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Você sabia que com o LiveAgent, você também consegue gerenciar chamadas telefônicas reais?","Create contact widgets for your website":"Criar widgets de contacto para o seu site","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fornece vários widgets de contato que visam melhorar sua experiência interativa de atendimento ao cliente e otimizar a comunicação. Cada um desses widgets oferece um caminho único para se conectar com os clientes, melhorando sua experiência e impulsionando o desempenho do seu serviço de atendimento ao cliente.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Já está familiarizado com os fundamentos do LiveAgent? Vamos seguir com a configuração.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Agora que você entendeu os fundamentos, é hora de começar a configurar o software.","How does LiveAgent work?":"Como LiveAgent funciona?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"O software de helpdesk do LiveAgent é uma ferramenta de atendimento ao cliente que ajuda a gerenciar e otimizar as interações com os clientes em vários canais, como e-mail, chat ao vivo, chamadas telefônicas e redes sociais.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"O software classifica automaticamente as consultas de clientes recebidas em tickets e as atribui ao departamento ou agente apropriado usando regras predefinidas. Ele fornece uma caixa de entrada única e compartilhada onde os agentes podem acessar e responder a todas as consultas de clientes. LiveAgent também oferece recursos como regras de automação, SLA, relatórios, análises e uma base de conhecimento que auxilia no autoatendimento.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Em essência, LiveAgent melhora a eficiência do seu serviço ao cliente e garante que todas as comunicações com o cliente sejam tratadas de forma oportuna e organizada.","LiveAgent in a nutshell":"LiveAgent em poucas palavras","What is a ticket?":"O que é um ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Um ticket de helpdesk é essencialmente um registro digital do pedido de ajuda ou assistência de um cliente. Este ticket contém todas as informações relevantes sobre o problema ou dúvida do cliente, incluindo seus detalhes de contato, a natureza do problema e quaisquer interações que tenham sido feitas com o cliente em relação ao problema. O ticket pode originar-se de várias fontes, como emails, chamadas telefônicas, chats ao vivo ou mensagens em redes sociais.",Tags:m,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"À medida que o problema avança em direção à resolução, o ticket é atualizado com novas ações, respostas ou notas. O ticket passa por vários estados - começando como 'novo', passando para 'respondido' quando um agente responde, 'aberto' quando o cliente responde e, por fim, 'resolvido' quando o problema é resolvido. Se o ticket não for reaberto, ele concluirá seu ciclo com o status final e irrevogável de 'fechado'. Esse sistema garante que o problema de cada cliente seja acompanhado, abordado e resolvido sistematicamente. Para ajudar na gestão e distribuição de tickets, é importante criar Departamentos. Isso delega efetivamente autoridade e responsabilidade relacionadas aos tickets, garantindo que cada ticket seja direcionado à equipe ou pessoa certa.",Departments:l,"What is a department":"O que é um departamento",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Um Departamento refere-se a um grupo designado dentro da organização que trata de tickets específicos ou consultas de clientes. Pode representar diferentes áreas funcionais dentro de uma empresa como "Atendimento ao Cliente", "Suporte Técnico", "Faturamento" ou "Vendas", ou pode representar diferentes habilidades linguísticas ou proficiência em equipe como "Vendas - Inglês", "Vendas - Alemão" ou "Técnico - 2º nível". Isso garante que os tickets sejam atribuídos rapidamente às pessoas certas, o que pode resolver problemas de forma mais rápida e eficiente.',"What is an agent?":"O que é um agente?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Um Agente é um membro da sua equipe de suporte que interage diretamente com seus clientes para resolver suas dúvidas ou problemas. Eles são essencialmente os usuários do software LiveAgent dentro da sua conta LiveAgente, encarregados de responder às perguntas de clientes que chegam como bilhetes.","Let's start":"Vamos começar",rocket:p,Finish:g,"Redo unfinished steps":"Refazer passos inacabados",check:h,next:v,"heading icon":"ícone de cabeçalho","Skip this step":"Pular esta etapa","You are all set":"Está tudo pronto","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Você concluiu com sucesso todas as etapas na criação do seu software LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Certifique-se de experimentar todas as várias funcionalidades e ferramentas disponíveis. Lembre-se, a chave para o sucesso com software como este é aproveitar ao máximo suas capacidades. Mantenha-se curioso, inovador e sempre pronto para interações significativas com os clientes. Estamos empolgados para ver como esta plataforma irá ajudá-lo a impulsionar suas interações com os clientes, melhorar os tempos de resposta e aumentar a satisfação geral do cliente.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Caso você precise de ajuda ou tenha dúvidas, nosso suporte está apenas a um clique. Nunca hesite em ","reach out":"entrar em contato",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Você gostaria de navegar pelo LiveAgent de forma mais rápida e eficiente? Familiarizar-se com os atalhos disponíveis certamente acelerará suas tarefas e aumentará sua produtividade. Visite nossa página dedicada aos atalhos. ","Check out shortcuts":"Confira os atalhos","Discover the secrets of LiveAgent":"Descubra os segredos do LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"E para aqueles ansiosos para se aprofundar e realmente dominar o LiveAgent, reunimos uma coleção de artigos e guias de como fazer que cobrem uma ampla gama de tópicos. Então, vá em frente e comece a explorar.","Improve your LiveAgent skills":"Melhore suas habilidades de LiveAgent","We’d love to hear from you.":"Adoraríamos ouvir de você.","Need support or advice? We’re ready to listen.":"Precisa de apoio ou aconselhamento? Estamos prontos para ouvir.","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"Não hesite em nos contatar! Estamos disponíveis 24 horas por dia, 7 dias por semana.",Email:b,"Chat with us":"Fale conosco no chat","Message us":"Mande-nos uma mensagem","Contact form":"Formulário de contato","Contact for sales purposes:":"Contato para fins de vendas:",Phone:y,"(Toll Free in USA & Canada)":"(Número gratuito nos EUA e no Canadá)","(European Union & Worldwide)":"(União Europeia e Mundial)","Our offices:":"Nossos escritórios:","Self-help and system status:":"Autoajuda e status do sistema:","Find answers to your questions, day or night.":"Encontre respostas para suas perguntas, dia ou noite.","Go to our support portal":"Vá para nosso portal de suporte","Support portal":"Portal de suporte","Looking for answers?":"Procurando respostas?","Go to status page":"Ir para a página de status","Status page":"Página de status","Check out our service status":"Confira o status do nosso serviço","Social networks:":"Redes sociais","We’re looking forward to talking to you on social media.":"Estamos ansiosos para conversar com você nas redes sociais.","Connect with us":"Conecte-se conosco","Join our community today":"Junte-se à nossa comunidade hoje","Join our journey":"Junte-se à nossa jornada","Let's make memories":"Vamos fazer memórias",X:w,"Let's connect":"Vamos nos conectar","Join our tribe, let's grow":"Junte-se à nossa tribo, vamos crescer",YouTube:k,"Learn & grow on":"Aprenda e desenvolva","Discover and thrive":"Descubra e prospere","Email templates":"Modelos de email","Personalize your customer interactions with customizable email templates.":"Personalize suas interações com o cliente com templates de email personalizáveis.","Ticket Filters":"Filtro de Tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Otimize a gestão de tickets utilizando filtros para classificar e organizar seus tickets.","Agents ranking":"Classificação de agentes","Enable your customers to assess the assistance provided by your support agents.":"Permita que seus clientes avaliem a assistência fornecida pelos seus agentes de suporte.","Canned Messages":"Mensagens prontas","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Criar respostas pré-definidas para perguntas frequentemente feitas para respostas rápidas e consistentes.","Automatic Rules":"Regras automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Melhore a eficiência criando ações e fluxos de trabalho predefinidos com regras.","Ticket Tags":"Tags do Ticket","Enhance ticket organization and searchability by creating useful tags.":"Melhore a organização e a pesquisa de tickets criando tags úteis.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Ganhe insights valiosos sobre as operações de atendimento ao cliente por meio de relatórios detalhados.","SLA (Service Level Agreement)":"Acordo de Nível de Serviço (SLA)","Define and monitor performance standards by creating Service Level Agreements.":"Defina e monitore os padrões de desempenho criando Acordos de Nível de Serviço.","Domain Parking":"Estacionamento de domínio","Connect and use your own domain with your LiveAgent account.":"Conecte e use seu próprio domínio com sua conta LiveAgent.",Customizations:C,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize seu LiveAgent de acordo com suas necessidades e preferências de marca","Integrations & Plugins":"Integrações e Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplie a funcionalidade do LiveAgent integrando-se com várias plataformas por meio de plugins.","Explore Other Features":"Explore outros recursos","Better understand and utilize the full range of features offered by LiveAgent.":"Entenda melhor e utilize toda a gama de recursos oferecidos pelo LiveAgent.","Provide excellent customer service.":"Ofereça excelente atendimento ao cliente.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para verdadeiramente dominar o LiveAgent, confira nossa coleção de artigos e guias práticos.","Home tab":"Aba inicial","Open ticket to be solved (if any)":"Abra o ticket para ser resolvido (se houver)","Resolve ticket":"Solucionar ticket","Show predefined answers":"Mostre as respostas predefinidas","Answer the chat":"Responda ao chat","Answer the chat on background":"Responda o chat em segundo plano","Open ticket on background":"Abra o pedido em segundo plano","Send message":"Envie a mensagem","Close ticket tab":"Feche a aba do ticket","Close ticket window":"Feche a janela do ticket","Show canned messages":"Mostre as mensagens prontas","Cycle through the opened ticket tabs":"Percorra as abas de tickets abertas","Previous or next tab":"Aba anterior ou próxima","Close active tab":"Feche a aba ativa","Answer ticket":"Responder ticket","Canned message":"Mensagem pré-definida","Predefined answers":"Respostas predefinidas","Save time with keyboard shortcuts":"Economize tempo com atalhos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Use atalhos de teclado para aprimorar suas habilidades e produtividade.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ao passar o cursor sobre certos elementos, um lembrete será exibido se um atalho estiver disponível.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Departamentos também permitem fluxos de trabalho estruturados. Você pode definir regras e permissões de acesso para cada departamento, o que ajuda a manter um ambiente de trabalho organizado","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"À medida que o problema avança em direção à resolução, o ticket é atualizado com novas ações, respostas ou notas. O ticket passa por vários estados - começando como 'novo', passando para 'respondido' quando um agente responde, 'aberto' quando o cliente responde e, por fim, 'resolvido' quando o problema é resolvido. Se o ticket não for reaberto, ele concluirá seu ciclo com o status final e irrevogável de 'fechado'. Esse sistema garante que o problema de cada cliente seja acompanhado, abordado e resolvido sistematicamente. Para ajudar na gestão e distribuição de tickets, é importante criar Departamentos. Isso delega efetivamente autoridade e responsabilidade relacionadas aos tickets, garantindo que cada ticket seja direcionado à equipe ou pessoa certa.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Certifique-se de experimentar todas as várias funcionalidades e ferramentas disponíveis. Lembre-se, a chave para o sucesso com software como este é aproveitar ao máximo suas capacidades. Mantenha-se curioso, inovador e sempre pronto para interações significativas com os clientes. Estamos empolgados para ver como esta plataforma irá ajudá-lo a impulsionar suas interações com os clientes, melhorar os tempos de resposta e aumentar a satisfação geral do cliente.","Learn more":"Saiba Mais",AI:L,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Melhore sua estratégia de suporte com soluções impulsionadas pela IA para simplificar e otimizar seus fluxos de trabalho.","Need help configuring your agent accounts?":"Precisa de ajuda para configurar suas contas de agente?","Need help creating or configuring your departments?":"Precisa de ajuda para criar ou configurar seus departamentos?","Need help connecting your email accounts?":"Precisa de ajuda para conectar suas contas de email?","Need help connecting your WhatsApp accounts?":"Precisa de ajuda para conectar suas contas do WhatsApp?","Need help connecting your Viber accounts?":"Precisa de ajuda para conectar suas contas do Viber?","Need help connecting your Facebook accounts?":"Precisa de ajuda para conectar suas contas do Facebook?","Need help connecting your Instagram accounts?":"Precisa de ajuda para conectar suas contas do Instagram?","Need help connecting your X(Twitter) accounts?":"Precisa de ajuda para conectar suas contas do X(Twitter)?","Need help setting up your Call center?":"Precisa de ajuda para configurar sua central de atendimento?","Need help setting up your Chat Buttons?":"Precisa de ajuda para configurar seus botões de chat?","Need help setting up your Chat Invitations?":"Precisa de ajuda para configurar suas invitações de chat?","Need help setting up your Contact Forms?":"Precisa de ajuda para configurar seus formulários de contato?","Need help setting up your Call Buttons?":"Precisa de ajuda para configurar seus botões de chamada?","Need help setting up your Video Call Buttons?":"Precisa de ajuda para configurar seus botões de videochamada?","Create a new department or rename the default one to finish this step.":"Criar um novo departamento ou renomear o padrão para concluir esta etapa.",New:q,Open:P,Postponed:z,Answered:T,Resolved:S,Closed:j,"Failed to update step. Please try again later.":"Falha ao atualizar a etapa. Por favor, tente novamente mais tarde.",'Changing the view "Getting started" failed.':'Falha ao mudar a visualização "Começando".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página comercial do X e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"O LiveAgent pode ser integrado com contas do Facebook, Instagram e X(Twitter) e transformar a comunicação desses canais em tickets para uma gestão melhor e mais fácil. Conectar todas as redes sociais disponíveis ao LiveAgent permite que você interaja e responda aos seus clientes de um único lugar, em vez de ficar mudando constantemente entre suas contas de mídia social.","Change theme":"Mudar tema","Need help customizing your Customer portal?":"Precisa de ajuda para personalizar seu portal do cliente?","Personalize Customer Portal":"Personalizar o portal do cliente","You can also easily customize the color scheme of your customer portal.":"Você também pode personalizar facilmente o esquema de cores do seu portal do cliente.","Change colors":"Mudar cores","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Como você pode ter percebido nas telas de configuração do portal do cliente, existem outras opções mais avançadas, como personalizar o HTML e o CSS ou adicionar seus próprios scripts de rastreamento ao próprio portal do cliente.","Create your first article":"Crie seu primeiro artigo","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Outra coisa a notar é quão fácil é criar seus próprios artigos da base de conhecimento para os visitantes do seu portal do cliente.","Create article":"Criar Artigo","Make your Knowledgebase public":"Torne a sua base de conhecimentos pública","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"O último passo é ativar a Base de Conhecimento para tornar seus artigos visíveis no seu portal do cliente.","Enable knowledgebase":"Habilitar base de conhecimento","Manage knowledgebase":"Gerenciar base de conhecimento","Keep up the pace! Create your knowledgebase to finalize this step.":"Mantenha o ritmo! Crie sua base de conhecimento para finalizar esta etapa.","Congratulations! You've reached the end.":"Parabéns! Você chegou ao fim.","Configure Customer Portal":"Configurar portal do cliente","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Como passo final, vamos falar sobre o Portal do Cliente, uma plataforma onde seus clientes podem entrar em contato, obter informações e resolver seus problemas de forma independente. Uma base de conhecimento bem mantida pode reduzir significativamente a carga sobre seus agentes e melhorar a satisfação do cliente.","Customer support portal":"Portal de suporte ao cliente","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"E agora vamos dar uma olhada no seu próprio Portal do Cliente aqui: {link} Pode levar algum tempo até que ele também fique bonito e brilhante, mas não se preocupe, você chegará lá eventualmente.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Com o LiveAgent, você pode personalizar completamente o design do seu portal de atendimento ao cliente de acordo com o tema e as preferências da sua marca. Como exemplo ou inspiração, sinta-se à vontade para conferir nossa base de conhecimento do LiveAgent disponível em {link}, que é construída apenas por esse recurso.","Getting started progress":"Progresso dos Primeiros Passos","Do not show Getting started screen after login":"Não mostrar a tela de Começando após o login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Uma vez habilitado, volte para o seu portal do cliente {link} e veja o que você conquistou. Bom trabalho! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} etapas concluídas","Learn the basics.":"Aprenda o básico."};export{L as AI,o as Admins,a as Agents,T as Answered,j as Closed,s as Connect,u as Create,C as Customizations,l as Departments,b as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,q as New,P as Open,t as Owner,y as Phone,z as Postponed,A as Reports,S as Resolved,f as Shortcuts,m as Tags,d as Twitter,i as Viber,n as WhatsApp,w as X,k as YouTube,h as check,I as default,v as next,p as rocket};
+const e="Gerenciar",a="Agentes",o="Administradores",t="Proprietário",s="Conectar-se",n="WhatsApp",i="Viber",r="Facebook",c="Instagram",d="Twitter",u="Criar",m="Tags",l="Departamentos",p="foguete",g="Concluir",h="verificar",v="próximo",f="Atalhos",b="E-mail",y="Telefone",w="X",k="YouTube",A="Relatórios",C="Personalizações",L="IA",q="Novo",P="Aberto",z="Adiado",T="Respondido",S="Resolvida",j="Fechado",I="Sorriso",E={"Getting started":"Primeiros Passos","Learn the basics":"Aprenda o básico","Add agents":"Adicionar agentes","Add departments":"Adicionar departamentos","Connect email accounts":"Conectar contas de email","Connect social media":"Conectar redes sociais","Connect messaging apps":"Conectar aplicativos de mensagens","Create contact widget":"Criar widget de contato","Create call center":"Criar centro de chamadas","Configure customer portal":"Configurar portal do cliente","Keyboard Shortcuts":"Atalhos do teclado","Improve your CX skills":"Melhore suas habilidades de CX","Contact Us":"Contate-nos",Manage:e,"Add agent":"Adicionar agentes","Create agent account to complete this step.":"Criar conta de agente para completar esta etapa.","Next, let's further explore Departments and their purpose.":"Em seguida, vamos explorar ainda mais os Departamentos e seu propósito.","Let's start by creating agent accounts for your colleagues and team members.":"Vamos começar criando contas de agentes para seus colegas e membros da equipe.","Agent accounts can also be assigned to specific departments based on their area of expertise, and LiveAgent software even allows you to manage their permissions and roles. For instance, some agents may only be able to view and respond to tickets, while others might have the authority to manage knowledge base content or even other agents.":"Contas de agentes também podem ser atribuídas a departamentos específicos com base em sua área de especialização, e o software LiveAgent ainda permite que você gerencie suas permissões e funções.","Types of LiveAgent account":"Tipos de conta LiveAgent","By default, there are three agent account types in LiveAgent. Agent, Admin, and Owner.":"Por padrão, existem três tipos de conta de agente no LiveAgent. Agente, Admin e Proprietário.",Agents:a,"Agents can view, reply to, and manage tickets, pick up live chats/calls, write and manage knowledge base content, manage contacts, create their own canned messages & predefined answers, manage their own agent profiles, and see their own agent reports.":"Os agentes podem visualizar, responder e gerenciar tickets, atender chats/chamadas ao vivo, escrever e gerenciar conteúdo da base de conhecimento, gerenciar contatos, criar suas próprias mensagens predefinidas e respostas, gerenciar seus próprios perfis de agente e ver seus próprios relatórios de agente.",Admins:o,"Admins, in addition to agent role permissions, can manage accounts of other agents and admins (but not the owner's account), see all reports, and configure the system settings.":"Administradores, além das permissões do papel de agentes, podem gerenciar contas de outros agentes e administradores (mas não da conta do proprietário), veja todos os relatórios e configure as configurações do sistema.",Owner:t,"In addition to admin role permissions, the owner can also manage LiveAgent account billing and payment settings.":"Além das permissões de administração de funções, o proprietário pode também gerenciar as configurações de faturamento e pagamento da conta LiveAgent.","Now, let’s create agent accounts for your coworkers and set their roles.":"Agora, vamos criar contas de agente para seus colegas de trabalho e definir suas funções.","Manage agents":"Gerenciar agentes","Need help configuring your agent accounts? Learn more":"Precisa de ajuda para configurar suas contas de agente? Saiba mais","Custom agent roles (paid feature)":"Cargos de agentes personalizados (função paga)","In addition to the default roles, you can establish tailored agent roles and grant them specific permissions to suit your unique operational needs.":"Além dos papéis padrão, você pode estabelecer funções de agente personalizado e conceder a eles permissões específicas para atender às suas necessidades operacionais.","Now that we have Agents and Departments sorted out, we need to establish some communication channels.":"Agora que temos agentes e departamentos organizados, precisamos de estabelecer alguns canais de comunicação.","Adding Departments to your LiveAgent account can significantly enhance the efficiency of your customer support process.":"A adição de departamentos à sua conta LiveAgent pode aumentar significativamente a eficiência do seu processo de suporte ao cliente.","The purpose of creating Departments is to sort and assign tickets to the respective teams or agents best suited to handle them. This not only improves the efficiency and productivity of customer support but also ensures that customer queries are managed by those with the right expertise.":"O objetivo de criar Departamentos é classificar e atribuir tickets às equipes ou agentes pertinentes mais adequados para lidar com eles. Isso não apenas melhora a eficiência e produtividade do suporte ao cliente, mas também garante que as consultas dos clientes sejam gerenciadas por aqueles com a experiência correta.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment.":"Departamentos também permitem fluxos de trabalho estruturados. Você pode definir regras e permissões de acesso para cada departamento, o que ajuda a manter um ambiente de trabalho organizado.","Moreover, departments can provide vital data for analytics and insights, giving a clear picture of which areas receive the most queries or require more resources to enhance customer service. The department structure also assists in delivering a more personalized service as the customer interacts with specialists familiar with their specific concerns or needs.":"Além disso, setores podem fornecer dados vitais para análises e insights, dando uma imagem clara de quais áreas recebem mais consultas ou necessitam de mais recursos para melhorar o atendimento ao cliente. A estrutura do departamento também auxilia na entrega de um serviço mais personalizado, à medida que o cliente interage com especialistas familiarizados com suas preocupações ou necessidades específicas.","Your LiveAgent account already has one default department named “General”. Feel free to rename it or add new departments now.":'Sua conta do LiveAgent já tem um departamento padrão chamado "Geral". Sinta-se à vontade para renomeá-lo ou adicionar novos departamentos agora.',"Manage departments":"Gerenciar departamentos","Need help creating or configuring your departments? Learn more":"Precisa de ajuda para criar ou configurar seus departamentos? Saiba mais","Choose theme":"Escolher tema",'Let\'s start by choosing a customer portal theme. There are a few options to choose from. You can use the "Preview" button to check them out first.':'Vamos começar escolhendo um tema para o portal do cliente. Há algumas opções para escolher. Você pode usar o botão "Prévia" para verificá-las primeiro.',Connect:s,"Connect email accounts to complete this step.":"Conectar contas de email para completar esta etapa.","If you are done with email accounts, it’s time to have a look at social media channels.":"Se você terminou com contas de email, é hora de dar uma olhada nos canais de mídia social.","Create your new helpdesk email address":"Crie seu novo endereço de e-mail de helpdesk","Let's begin by connecting your email accounts to LiveAgent, enabling you to receive emails as tickets and respond to them seamlessly.":"Vamos começar conectando suas contas de email ao LiveAgent, permitindo que você receba emails como tickets e responda a eles de forma contínua.","Two types of email accounts must be set up in LiveAgent, incoming and outgoing. The same email account is often used as both an incoming and outgoing account.":"Dois tipos de contas de email devem ser configurados no LiveAgent, contas de entrada e saída. A mesma conta de email é frequentemente usada como conta de entrada e saída.","Incoming email accounts":"Contas de email recebidas","These accounts receive your customer's emails. Each email sent to these accounts is imported into LiveAgent, creating a ticket.":"Essas contas recebem os e-mails do seu cliente. Cada e-mail enviado para essas contas é importado para o LiveAgent, criando um ticket.","Need help connecting your email accounts? Learn more":"Precisa de ajuda para conectar suas contas de email? Saiba mais","Outgoing email accounts":"Contas de envio de e-mail","Your Built-in Email Account":"Sua Conta de E-mail Incorporada","Every LiveAgent account has a built-in email address, serving as both an incoming and outgoing email account. We provide this mailbox free of charge, but it does contain some limitations. It is recommended for use during the initial setup of your LiveAgent account and for fundamental testing but not for communication with your clients.":"Toda conta do LiveAgent possui um endereço de e-mail embutido, servindo como uma conta de e-mail tanto para recebimento quanto para envio. Nós fornecemos essa caixa de entrada gratuitamente, mas ela possui algumas limitações. Recomenda-se o uso durante a configuração inicial de sua conta do LiveAgent e para testes fundamentais, mas não para comunicação com seus clientes.","connect email accounts":"conectar contas de email","Your built-in email address is: ":"Seu endereço de e-mail integrado é: ","Feel free to send a test email to this address and see LiveAgent in action!":"Sinta-se à vontade para enviar um e-mail de teste para este endereço e ver o LiveAgent em ação!","This step requires you to connect any messaging app you prefer.":"Este passo requer que você conecte qualquer aplicativo de mensagens que preferir.","Now, let's introduce another essential aspect of our tool - the diverse range of contact widgets that LiveAgent offers for your convenience.":"Agora, vamos apresentar outro aspecto essencial da nossa ferramenta - a diversa gama de widgets de contato que o LiveAgent oferece para sua conveniência.","Connect Messaging apps":"Conectar aplicativos de mensagens","Connecting these messaging platforms to LiveAgent enables you to respond to your customers from one single platform, eliminating the need to switch between different apps or accounts continuously.":"Conectar essas plataformas de mensagens ao LiveAgent permite que você responda a seus clientes a partir de uma única plataforma, eliminando a necessidade de alternar continuamente entre diferentes apps ou contas.",WhatsApp:n,"Linking your WhatsApp accounts to LiveAgent will seamlessly transform all incoming WhatsApp messages into tickets within the system. This enables your agents to easily and efficiently respond to each customer query received via WhatsApp.":"Vincular suas contas do WhatsApp ao LiveAgent transformará de forma transparente todas as mensagens do WhatsApp recebidas em tickets dentro do sistema. Isso permite que seus agentes respondam facilmente e de forma eficiente a cada consulta de cliente recebida via WhatsApp.","Need help connecting your WhatsApp accounts? Learn more":"Precisa de ajuda para conectar suas contas do WhatsApp? Saiba mais",Viber:i,"By integrating your Viber accounts with LiveAgent, all incoming Viber messages are systematically converted into individual tickets within the platform. This allows your agents to promptly and effortlessly address each customer inquiry received through Viber.":"Ao integrar suas contas do Viber com o LiveAgent, todas as mensagens recebidas do Viber são sistematicamente convertidas em tickets individuais dentro da plataforma. Isso permite que seus agentes atendam prontamente e sem esforço cada consulta de cliente recebida através do Viber.","Need help connecting your Viber accounts? Learn more":"Precisa de ajuda para conectar suas contas do Viber? Saiba mais",Facebook:r,"Connect your Facebook business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página comercial do Facebook e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","Need help connecting your Facebook accounts? Learn more":"Precisa de ajuda para conectar suas contas do Facebook? Saiba mais",Instagram:c,"Need help connecting your Instagram accounts? Learn more":"Precisa de ajuda para conectar suas contas do Instagram? Saiba mais",Twitter:d,"Need help connecting your X(Twitter) accounts? Learn more":"Precisa de ajuda para conectar suas contas do X(Twitter)? Saiba mais","Connecting social media account is needed to finalize this step.":"Conectar a conta de mídia social é necessário para finalizar esta etapa.","And how about connecting WhatsApp or Viber accounts? With LiveAgent, we got you covered!":"E que tal conectar contas do WhatsApp ou do Viber? Com o LiveAgent, nós estamos aqui para ajudar!","Connect your social media accounts":"Conecte suas contas de mídia social","connect social media":"conectar mídia social","LiveAgent can be integrated with Facebook, Instagram, and X(Twitter) accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"O LiveAgent pode ser integrado com contas do Facebook, Instagram e X(Twitter) e transformar a comunicação desses canais em tickets para uma gestão melhor e mais fácil. Conectar todas as redes sociais disponíveis ao LiveAgent permite que você interaja e responda aos seus clientes de um único lugar, em vez de ficar mudando constantemente entre suas contas de mídia social.","Integration possibilities with many VoIP providers worldwide":"Possibilidades de integração com muitos provedores de VoIP em todo o mundo","If your desired provider is not on the list, the general integration method can always be used, but feel free to let us know! We will do our best to add them.":"Se o seu provedor desejado não estiver na lista, o método de integração geral pode sempre ser usado, mas fique à vontade para nos avisar! Faremos o nosso melhor para adicioná-los.","Unlimited call recording":"Gravação de chamadas ilimitadas","With unlimited call recordings, you can capture every phone interaction, providing a valuable resource for quality assurance and continual agent training.":"Com gravações de chamadas ilimitadas, você pode capturar cada interação telefônica, proporcionando um recurso valioso para a garantia de qualidade e o treinamento contínuo de agentes.","IVR (interactive voice response)":"IVR (resposta de voz interativa)","This feature lets you play customized greetings or informational recordings to engage callers. It provides options for data collection during the call interaction and enables callers to interact through touch-tone signaling. Callers can invoke various actions by pressing numbers, such as being routed to the correct agent or department or requesting a callback.":"Esse recurso permite que você reproduza saudações personalizadas ou gravações informativas para envolver os chamadores. Ele oferece opções para coleta de dados durante a interação da chamada e permite que os chamadores interajam por meio de toque de tom. Os chamadores podem invocar várias ações pressionando números, como ser direcionados ao agente ou departamento correto ou solicitar um retorno de chamada.","Call Devices":"Dispositivos de Chamada","If you prefer not to handle calls through your PC browser, you can seamlessly link an external hardware phone to LiveAgent. This function allows you to make or answer calls easily, offering an alternative method for managing phone interactions that best suits your convenience.":"Se você preferir não atender chamadas através do navegador do seu PC, poderá conectar um telefone de hardware externo ao LiveAgent. Essa função permite que você faça ou atenda chamadas facilmente, oferecendo um método alternativo para gerenciar interações telefônicas que melhor se adequam à sua conveniência.","Mobile apps":"Aplicativos móveis","To provide you with added convenience, we offer free mobile applications for both Android and iOS platforms. These apps allow you to manage your LiveAgent phone calls effortlessly while on the go.":"Para proporcionar a você mais comodidade, oferecemos aplicativos móveis gratuitos para as plataformas Android e iOS. Esses aplicativos permitem que você gerencie suas chamadas do LiveAgent sem esforço enquanto está em movimento.","Call queue":"Fila de chamadas","Our Call queue feature ensures no calls are missed even when all agents are occupied. Incoming calls enter a queue and await their turn until the next available agent can handle the call.":"Nosso recurso de fila de chamadas garante que nenhuma chamada seja perdida, mesmo quando todos os agentes estão ocupados. Chamadas recebidas entram em uma fila e aguardam sua vez até que o próximo agente disponível possa atender a chamada.","Create a call center":"Criar centro de chamadas","To complete this step, connect your phone number from VoIP.":"Para concluir esta etapa, conecte seu número de telefone do VoIP.","We're nearly there. Just one last step remains! Let’s have a look at the Customer Portal and what it offers.":"Estamos quase lá. Apenas um último passo resta! Vamos dar uma olhada no Portal do Cliente e no que ele oferece.","LiveAgent provides an integrated call center solution that allows you to receive, answer, and log phone calls as tickets. So, with a few steps, you can turn your helpdesk into a dynamic call center, eliminating the need for third-party calling solutions.":"O LiveAgent fornece uma solução integrada para o centro de chamadas que permite que você receba, responda e registre chamadas telefônicas como bilhetes. Então, com algumas etapas, você pode transformar seu suporte técnico em um centro de chamadas dinâmico, eliminando a necessidade de soluções para chamadas de terceiros.","What we offer?":"O que oferecemos?","warning icon":"ícone de aviso","What do you need?":"O que você precisa?","Connect it with your LiveAgent account":"Conecte-o com a sua conta LiveAgent","Call center":"Central de atendimento","Need help setting up your Call center? Learn more":"Precisa de ajuda para configurar sua central de atendimento? Saiba mais","Chat buttons":"Botões de chat","These are easily customizable and allow your customers to instantly initiate a live chat with your agents right from your webpage. There are many types and pre-defined designs available. Make sure to check them out!":"Estas são facilmente personalizáveis e permitem que seus clientes iniciem imediatamente um chat ao vivo com agentes diretamente do seu site. Existem muitos tipos e designs predefinidos disponíveis. Certifique-se de conferi-los!","Need help setting up your Chat Buttons? Learn more":"Precisa de ajuda para configurar seus botões de chat? Saiba mais","Chat invitations":"Convites de chat","Proactively engage your customers by sending automated chat invitations based on specific criteria, like pages visited or time spent on a page.":"Envolva seus clientes de forma proativa enviando convites de bate-papo automatizados com base em critérios específicos, como páginas visitadas ou tempo gasto em uma página.","Need help setting up your Chat Invitations? Learn more":"Precisa de ajuda para configurar suas invitações de chat? Saiba mais","Contact forms":"Formulários de contato","This widget enables customers to quickly send their inquiries or feedback as tickets directly from your webpage by simply clicking a button or filling out an in-page form.":"Este widget permite que os clientes enviem rapidamente suas dúvidas ou comentários como tickets diretamente da sua página web, simplesmente clicando em um botão ou preenchendo um formulário na página.","Need help setting up your Contact Forms? Learn more":"Precisa de ajuda para configurar seus formulários de contato? Saiba mais","Call buttons":"Botões de Chamada","These simple buttons let your customers start a direct call from their web browser with an available agent from your team in LiveAgent.":"Esses botões simples permitem que seus clientes iniciem uma chamada direta de seus navegadores com um agente disponível da sua equipe no LiveAgent.","Need help setting up your Call Buttons? Learn more":"Precisa de ajuda para configurar seus botões de chamada? Saiba mais","Video call buttons":"Botões de videochamada","As the name suggests, this button offers an opportunity for face-to-face interaction, allowing customers and agents to connect even more personally.":"Como o nome sugere, este botão oferece uma oportunidade de interação cara a cara, permitindo que clientes e agentes se conectem ainda mais pessoalmente.","Need help setting up your Video Call Buttons? Learn more":"Precisa de ajuda para configurar seus botões de videochamada? Saiba mais","You can finish this step by creating any contact widget.":"Você pode concluir esta etapa criando qualquer widget de contato.","Were you aware that with LiveAgent, you're able to manage actual phone calls too?":"Você sabia que com o LiveAgent, você também consegue gerenciar chamadas telefônicas reais?","Create contact widgets for your website":"Criar widgets de contacto para o seu site","LiveAgent provides various contact widgets that aim to enhance your interactive customer-service experience and streamline communication. Each of these widgets offers a unique path to connect with customers, ultimately improving their experience and boosting your customer service performance.":"LiveAgent fornece vários widgets de contato que visam melhorar sua experiência interativa de atendimento ao cliente e otimizar a comunicação. Cada um desses widgets oferece um caminho único para se conectar com os clientes, melhorando sua experiência e impulsionando o desempenho do seu serviço de atendimento ao cliente.",Create:u,"Already familiar with the fundamentals of LiveAgent? Let's proceed with the setup.":"Já está familiarizado com os fundamentos do LiveAgent? Vamos seguir com a configuração.","Now that you've understood the fundamentals, it's time to begin setting up the software.":"Agora que você entendeu os fundamentos, é hora de começar a configurar o software.","How does LiveAgent work?":"Como LiveAgent funciona?","LiveAgent helpdesk software is a customer service tool that helps manage and streamline interactions with customers across multiple channels such as email, live chat, phone calls, and social media.":"O software de helpdesk do LiveAgent é uma ferramenta de atendimento ao cliente que ajuda a gerenciar e otimizar as interações com os clientes em vários canais, como e-mail, chat ao vivo, chamadas telefônicas e redes sociais.","The software sorts incoming customer queries automatically into tickets and assigns them to the appropriate department or agent using predefined rules. It provides a single, shared inbox where agents can access and respond to all customer inquiries. LiveAgent also offers features such as automation rules, SLA, reports, analytics, and a knowledge base that aids in self-service.":"O software classifica automaticamente as consultas de clientes recebidas em tickets e as atribui ao departamento ou agente apropriado usando regras predefinidas. Ele fornece uma caixa de entrada única e compartilhada onde os agentes podem acessar e responder a todas as consultas de clientes. LiveAgent também oferece recursos como regras de automação, SLA, relatórios, análises e uma base de conhecimento que auxilia no autoatendimento.","In essence, LiveAgent improves the efficiency of your customer service and ensures all customer communications are dealt with in a timely and organized manner.":"Em essência, LiveAgent melhora a eficiência do seu serviço ao cliente e garante que todas as comunicações com o cliente sejam tratadas de forma oportuna e organizada.","LiveAgent in a nutshell":"LiveAgent em poucas palavras","What is a ticket?":"O que é um ticket?","A helpdesk ticket is essentially a digital record of a customer's request for help or assistance. This ticket contains all the relevant information about the customer's issue or query, including their contact details, the nature of the problem, and any interactions that have been had with the customer regarding the issue. The ticket can originate from various sources, such as emails, phone calls, live chats, or social media messages.":"Um ticket de helpdesk é essencialmente um registro digital do pedido de ajuda ou assistência de um cliente. Este ticket contém todas as informações relevantes sobre o problema ou dúvida do cliente, incluindo seus detalhes de contato, a natureza do problema e quaisquer interações que tenham sido feitas com o cliente em relação ao problema. O ticket pode originar-se de várias fontes, como emails, chamadas telefônicas, chats ao vivo ou mensagens em redes sociais.",Tags:m,"As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved. To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"À medida que o problema avança em direção à resolução, o ticket é atualizado com novas ações, respostas ou notas. O ticket passa por vários estados - começando como 'novo', passando para 'respondido' quando um agente responde, 'aberto' quando o cliente responde e, por fim, 'resolvido' quando o problema é resolvido. Se o ticket não for reaberto, ele concluirá seu ciclo com o status final e irrevogável de 'fechado'. Esse sistema garante que o problema de cada cliente seja acompanhado, abordado e resolvido sistematicamente. Para ajudar na gestão e distribuição de tickets, é importante criar Departamentos. Isso delega efetivamente autoridade e responsabilidade relacionadas aos tickets, garantindo que cada ticket seja direcionado à equipe ou pessoa certa.",Departments:l,"What is a department":"O que é um departamento",'A Department refers to a designated group within the organization that handles specific tickets or customer inquiries. It may represent different functional areas within a company like "Customer Service", "Technical Support", "Billing", or "Sales", or it may represent different language skills or team proficiency like “Sales - English”, “Sales - German” or “Technical - 2nd level”. This ensures tickets are quickly assigned to the right people, which can resolve issues faster and more efficiently.':'Um Departamento refere-se a um grupo designado dentro da organização que trata de tickets específicos ou consultas de clientes. Pode representar diferentes áreas funcionais dentro de uma empresa como "Atendimento ao Cliente", "Suporte Técnico", "Faturamento" ou "Vendas", ou pode representar diferentes habilidades linguísticas ou proficiência em equipe como "Vendas - Inglês", "Vendas - Alemão" ou "Técnico - 2º nível". Isso garante que os tickets sejam atribuídos rapidamente às pessoas certas, o que pode resolver problemas de forma mais rápida e eficiente.',"What is an agent?":"O que é um agente?","An Agent is a member of your support team who interacts directly with your customers to resolve their queries or issues. They are essentially the users of the LiveAgent software within your LiveAgent account, tasked with responding to customer inquiries that arrive as tickets.":"Um Agente é um membro da sua equipe de suporte que interage diretamente com seus clientes para resolver suas dúvidas ou problemas. Eles são essencialmente os usuários do software LiveAgent dentro da sua conta LiveAgente, encarregados de responder às perguntas de clientes que chegam como bilhetes.","Let's start":"Vamos começar",rocket:p,Finish:g,"Redo unfinished steps":"Refazer passos inacabados",check:h,next:v,"heading icon":"ícone de cabeçalho","Skip this step":"Pular esta etapa","You are all set":"Está tudo pronto","You've successfully completed all the steps in setting up your LiveAgent Helpdesk software.":"Você concluiu com sucesso todas as etapas na criação do seu software LiveAgent Helpdesk.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions. We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Certifique-se de experimentar todas as várias funcionalidades e ferramentas disponíveis. Lembre-se, a chave para o sucesso com software como este é aproveitar ao máximo suas capacidades. Mantenha-se curioso, inovador e sempre pronto para interações significativas com os clientes. Estamos empolgados para ver como esta plataforma irá ajudá-lo a impulsionar suas interações com os clientes, melhorar os tempos de resposta e aumentar a satisfação geral do cliente.","In case you need any assistance or have queries, our support is just a click away. Never hesitate to ":"Caso você precise de ajuda ou tenha dúvidas, nosso suporte está apenas a um clique. Nunca hesite em ","reach out":"entrar em contato",Shortcuts:f,"Would you like to navigate through LiveAgent more quickly and efficiently? Familiarizing yourself with available shortcuts will certainly speed up your tasks and enhance your productivity. Visit our dedicated shortcuts page. ":"Você gostaria de navegar pelo LiveAgent de forma mais rápida e eficiente? Familiarizar-se com os atalhos disponíveis certamente acelerará suas tarefas e aumentará sua produtividade. Visite nossa página dedicada aos atalhos. ","Check out shortcuts":"Confira os atalhos","Discover the secrets of LiveAgent":"Descubra os segredos do LiveAgent","And for those eager to delve deeper and truly master LiveAgent, we've gathered a collection of how-to articles and guides covering a wide range of topics. So go ahead and start exploring.":"E para aqueles ansiosos para se aprofundar e realmente dominar o LiveAgent, reunimos uma coleção de artigos e guias de como fazer que cobrem uma ampla gama de tópicos. Então, vá em frente e comece a explorar.","Improve your LiveAgent skills":"Melhore suas habilidades de LiveAgent","We’d love to hear from you.":"Adoraríamos ouvir de você.","Need support or advice? We’re ready to listen.":"Precisa de apoio ou aconselhamento? Estamos prontos para ouvir.","Direct contacts: ":"Contactos directos: ","Don't hesitate to contact us! We are available 24/7.":"Não hesite em nos contatar! Estamos disponíveis 24 horas por dia, 7 dias por semana.",Email:b,"Chat with us":"Fale conosco no chat","Message us":"Mande-nos uma mensagem","Contact form":"Formulário de contato","Contact for sales purposes:":"Contato para fins de vendas:",Phone:y,"(Toll Free in USA & Canada)":"(Número gratuito nos EUA e no Canadá)","(European Union & Worldwide)":"(União Europeia e Mundial)","Our offices:":"Nossos escritórios:","Self-help and system status:":"Autoajuda e status do sistema:","Find answers to your questions, day or night.":"Encontre respostas para suas perguntas, dia ou noite.","Go to our support portal":"Vá para nosso portal de suporte","Support portal":"Portal de suporte","Looking for answers?":"Procurando respostas?","Go to status page":"Ir para a página de status","Status page":"Página de status","Check out our service status":"Confira o status do nosso serviço","Social networks:":"Redes sociais","We’re looking forward to talking to you on social media.":"Estamos ansiosos para conversar com você nas redes sociais.","Connect with us":"Conecte-se conosco","Join our community today":"Junte-se à nossa comunidade hoje","Join our journey":"Junte-se à nossa jornada","Let's make memories":"Vamos fazer memórias",X:w,"Let's connect":"Vamos nos conectar","Join our tribe, let's grow":"Junte-se à nossa tribo, vamos crescer",YouTube:k,"Learn & grow on":"Aprenda e desenvolva","Discover and thrive":"Descubra e prospere","Email templates":"Modelos de email","Personalize your customer interactions with customizable email templates.":"Personalize suas interações com o cliente com templates de email personalizáveis.","Ticket Filters":"Filtro de Tickets","Streamline ticket management by using filters to sort and organize your tickets.":"Otimize a gestão de tickets utilizando filtros para classificar e organizar seus tickets.","Agents ranking":"Classificação de agentes","Enable your customers to assess the assistance provided by your support agents.":"Permita que seus clientes avaliem a assistência fornecida pelos seus agentes de suporte.","Canned Messages":"Mensagens prontas","Create pre-defined responses to commonly asked questions for quick and consistent replies.":"Criar respostas pré-definidas para perguntas frequentemente feitas para respostas rápidas e consistentes.","Automatic Rules":"Regras automáticas","Improve efficiency by creating predefined actions and workflows with rules.":"Melhore a eficiência criando ações e fluxos de trabalho predefinidos com regras.","Ticket Tags":"Tags do Ticket","Enhance ticket organization and searchability by creating useful tags.":"Melhore a organização e a pesquisa de tickets criando tags úteis.",Reports:A,"Gain valuable insights into your customer service operations through detailed reports.":"Ganhe insights valiosos sobre as operações de atendimento ao cliente por meio de relatórios detalhados.","SLA (Service Level Agreement)":"Acordo de Nível de Serviço (SLA)","Define and monitor performance standards by creating Service Level Agreements.":"Defina e monitore os padrões de desempenho criando Acordos de Nível de Serviço.","Domain Parking":"Estacionamento de domínio","Connect and use your own domain with your LiveAgent account.":"Conecte e use seu próprio domínio com sua conta LiveAgent.",Customizations:C,"Personalize your LiveAgent according to your branding needs and preferences":"Personalize seu LiveAgent de acordo com suas necessidades e preferências de marca","Integrations & Plugins":"Integrações e Plugins","Extend the functionality of LiveAgent by integrating with various platforms via plugins.":"Amplie a funcionalidade do LiveAgent integrando-se com várias plataformas por meio de plugins.","Explore Other Features":"Explore outros recursos","Better understand and utilize the full range of features offered by LiveAgent.":"Entenda melhor e utilize toda a gama de recursos oferecidos pelo LiveAgent.","Provide excellent customer service.":"Ofereça excelente atendimento ao cliente.","To truly master LiveAgent, check out our collection of how-to articles and guides.":"Para verdadeiramente dominar o LiveAgent, confira nossa coleção de artigos e guias práticos.","Home tab":"Aba inicial","Open ticket to be solved (if any)":"Abra o ticket para ser resolvido (se houver)","Resolve ticket":"Solucionar ticket","Show predefined answers":"Mostre as respostas predefinidas","Answer the chat":"Responda ao chat","Answer the chat on background":"Responda o chat em segundo plano","Open ticket on background":"Abra o pedido em segundo plano","Send message":"Envie a mensagem","Close ticket tab":"Feche a aba do ticket","Close ticket window":"Feche a janela do ticket","Show canned messages":"Mostre as mensagens prontas","Cycle through the opened ticket tabs":"Percorra as abas de tickets abertas","Previous or next tab":"Aba anterior ou próxima","Close active tab":"Feche a aba ativa","Answer ticket":"Responder ticket","Canned message":"Mensagem pré-definida","Predefined answers":"Respostas predefinidas","Save time with keyboard shortcuts":"Economize tempo com atalhos de teclado","Use keyboard shortcuts to enhance your skills and productivity.":"Use atalhos de teclado para aprimorar suas habilidades e produtividade.","When you hover over certain elements, a tooltip will be displayed if a shortcut is available.":"Ao passar o cursor sobre certos elementos, um lembrete será exibido se um atalho estiver disponível.","Departments also allow for structured workflows. You can set rules and access permissions for each department, which helps in maintaining an organized working environment. ":"Departamentos também permitem fluxos de trabalho estruturados. Você pode definir regras e permissões de acesso para cada departamento, o que ajuda a manter um ambiente de trabalho organizado","As the issue progresses toward resolution, the ticket gets updated with new actions, responses, or notes. The ticket goes through various states - starting from being 'new', to being 'answered' when an agent answers, 'open' when the customer replies, and lastly ’resolved’ when the issue is resolved. If the ticket isn't reopened, it will conclude its cycle with the final and irreversible ‘closed’ status. This system ensures that every customer's problem is systematically tracked, addressed, and resolved.To aid in managing and distributing tickets, it's important to create Departments. This effectively delegates authority and responsibility pertaining to the tickets, ensuring each ticket gets directed to the right team or person.":"À medida que o problema avança em direção à resolução, o ticket é atualizado com novas ações, respostas ou notas. O ticket passa por vários estados - começando como 'novo', passando para 'respondido' quando um agente responde, 'aberto' quando o cliente responde e, por fim, 'resolvido' quando o problema é resolvido. Se o ticket não for reaberto, ele concluirá seu ciclo com o status final e irrevogável de 'fechado'. Esse sistema garante que o problema de cada cliente seja acompanhado, abordado e resolvido sistematicamente. Para ajudar na gestão e distribuição de tickets, é importante criar Departamentos. Isso delega efetivamente autoridade e responsabilidade relacionadas aos tickets, garantindo que cada ticket seja direcionado à equipe ou pessoa certa.","Make sure to experiment with all the various features and tools available. Remember, the key to success with software like this is to make full use of its capabilities. Stay curious, innovative, and always ready for meaningful customer interactions.We're thrilled to see how this platform will help you boost your customer interactions, improve response times, and enhance overall customer satisfaction.":"Certifique-se de experimentar todas as várias funcionalidades e ferramentas disponíveis. Lembre-se, a chave para o sucesso com software como este é aproveitar ao máximo suas capacidades. Mantenha-se curioso, inovador e sempre pronto para interações significativas com os clientes. Estamos empolgados para ver como esta plataforma irá ajudá-lo a impulsionar suas interações com os clientes, melhorar os tempos de resposta e aumentar a satisfação geral do cliente.","Learn more":"Saiba Mais",AI:L,"Enhance your support strategy with AI-driven solutions to streamline and optimize your workflows.":"Melhore sua estratégia de suporte com soluções impulsionadas pela IA para simplificar e otimizar seus fluxos de trabalho.","Need help configuring your agent accounts?":"Precisa de ajuda para configurar suas contas de agente?","Need help creating or configuring your departments?":"Precisa de ajuda para criar ou configurar seus departamentos?","Need help connecting your email accounts?":"Precisa de ajuda para conectar suas contas de email?","Need help connecting your WhatsApp accounts?":"Precisa de ajuda para conectar suas contas do WhatsApp?","Need help connecting your Viber accounts?":"Precisa de ajuda para conectar suas contas do Viber?","Need help connecting your Facebook accounts?":"Precisa de ajuda para conectar suas contas do Facebook?","Need help connecting your Instagram accounts?":"Precisa de ajuda para conectar suas contas do Instagram?","Need help connecting your X(Twitter) accounts?":"Precisa de ajuda para conectar suas contas do X(Twitter)?","Need help setting up your Call center?":"Precisa de ajuda para configurar sua central de atendimento?","Need help setting up your Chat Buttons?":"Precisa de ajuda para configurar seus botões de chat?","Need help setting up your Chat Invitations?":"Precisa de ajuda para configurar suas invitações de chat?","Need help setting up your Contact Forms?":"Precisa de ajuda para configurar seus formulários de contato?","Need help setting up your Call Buttons?":"Precisa de ajuda para configurar seus botões de chamada?","Need help setting up your Video Call Buttons?":"Precisa de ajuda para configurar seus botões de videochamada?","Create a new department or rename the default one to finish this step.":"Criar um novo departamento ou renomear o padrão para concluir esta etapa.",New:q,Open:P,Postponed:z,Answered:T,Resolved:S,Closed:j,"Failed to update step. Please try again later.":"Falha ao atualizar a etapa. Por favor, tente novamente mais tarde.",'Changing the view "Getting started" failed.':'Falha ao mudar a visualização "Começando".',"Connect your X business page and transform all posts, comments, and private messages sent to that page into tickets.":"Conecte sua página comercial do X e transforme todas as postagens, comentários e mensagens privadas enviadas para essa página em tickets.","LiveAgent can be integrated with Facebook, Instagram, and X accounts and transform communication from these channels into tickets for better and easier management. Having all available social networks connected to LiveAgent allows you to interact and reply to your customers from a single place instead of constantly switching between your social media accounts.":"O LiveAgent pode ser integrado com contas do Facebook, Instagram e X(Twitter) e transformar a comunicação desses canais em tickets para uma gestão melhor e mais fácil. Conectar todas as redes sociais disponíveis ao LiveAgent permite que você interaja e responda aos seus clientes de um único lugar, em vez de ficar mudando constantemente entre suas contas de mídia social.","Change theme":"Mudar tema","Need help customizing your Customer portal?":"Precisa de ajuda para personalizar seu portal do cliente?","Personalize Customer Portal":"Personalizar o portal do cliente","You can also easily customize the color scheme of your customer portal.":"Você também pode personalizar facilmente o esquema de cores do seu portal do cliente.","Change colors":"Mudar cores","As you might have already noticed on the Customer Portal configuration screens, there are other more advanced options, like customizing the HTML and CSS or adding your own tracking scripts to the Customer Portal itself.":"Como você pode ter percebido nas telas de configuração do portal do cliente, existem outras opções mais avançadas, como personalizar o HTML e o CSS ou adicionar seus próprios scripts de rastreamento ao próprio portal do cliente.","Create your first article":"Crie seu primeiro artigo","Another thing to note is how easy it is to create your own knowledge base articles for your customer portal visitors.":"Outra coisa a notar é quão fácil é criar seus próprios artigos da base de conhecimento para os visitantes do seu portal do cliente.","Create article":"Criar Artigo","Make your Knowledgebase public":"Torne a sua base de conhecimentos pública","The last step is to enable the knowledgebase to make your articles visible on your customer portal.":"O último passo é ativar a Base de Conhecimento para tornar seus artigos visíveis no seu portal do cliente.","Enable knowledgebase":"Habilitar base de conhecimento","Manage knowledgebase":"Gerenciar base de conhecimento","Keep up the pace! Create your knowledgebase to finalize this step.":"Mantenha o ritmo! Crie sua base de conhecimento para finalizar esta etapa.","Congratulations! You've reached the end.":"Parabéns! Você chegou ao fim.","Configure Customer Portal":"Configurar portal do cliente","As the final step, let's talk about the Customer Portal, a platform where your customers can reach out, get information, and solve their problems independently. A well-maintained knowledge base can significantly reduce the load on your agents and improve customer satisfaction.":"Como passo final, vamos falar sobre o Portal do Cliente, uma plataforma onde seus clientes podem entrar em contato, obter informações e resolver seus problemas de forma independente. Uma base de conhecimento bem mantida pode reduzir significativamente a carga sobre seus agentes e melhorar a satisfação do cliente.","Customer support portal":"Portal de suporte ao cliente","And now let's have a look at your own Customer Portal here: {link} It might take some time until it's also nice and shiny but don't worry, you will get there eventually.":"E agora vamos dar uma olhada no seu próprio Portal do Cliente aqui: {link} Pode levar algum tempo até que ele também fique bonito e brilhante, mas não se preocupe, você chegará lá eventualmente.","With LiveAgent, you can fully customize your Customer Portal design according to your brand's theme and preferences. As an example or inspiration, feel free to check our LiveAgent knowledge base available at {link}, which is built only by this feature alone.":"Com o LiveAgent, você pode personalizar completamente o design do seu portal de atendimento ao cliente de acordo com o tema e as preferências da sua marca. Como exemplo ou inspiração, sinta-se à vontade para conferir nossa base de conhecimento do LiveAgent disponível em {link}, que é construída apenas por esse recurso.","Getting started progress":"Progresso dos Primeiros Passos","Do not show Getting started screen after login":"Não mostrar a tela de Começando após o login","Once enabled, head back to your customer portal {link} and see what you achieved. Well done! 👍":"Uma vez habilitado, volte para o seu portal do cliente {link} e veja o que você conquistou. Bom trabalho! 👍","{completedCount} / {totalCount} steps finished":"{completedCount} / {totalCount} etapas concluídas","Learn the basics.":"Aprenda o básico.","Show shortcuts":"Mostrar atalhos","Chat button":"Botão de chat","Connect your Instagram business page and transform all comments in your posts and account mentions into tickets. The business page is required to be linked to a Facebook page.":"Conecte sua página comercial do Instagram e transforme todos os comentários em suas postagens e menções de conta em tickets. A página comercial deve estar vinculada a uma página do Facebook.","Connect your X account and transform all posts into tickets based on defined queries.":"Conecte sua conta X e transforme todas as postagens em tickets com base em consultas definidas.","Obtain a phone number from a VoIP (Voice over internet protocol) provider":"Obter um número de telefone de um provedor de VoIP (provedor de voz sobre IP)","Upgrade your helpdesk account to manage your own call center":"Atualize sua conta de helpdesk para gerenciar seu próprio call center",Smile:I,"Contact widgets":"Widgets de contato","All done":"Tudo feito"};export{L as AI,o as Admins,a as Agents,T as Answered,j as Closed,s as Connect,u as Create,C as Customizations,l as Departments,b as Email,r as Facebook,g as Finish,c as Instagram,e as Manage,q as New,P as Open,t as Owner,y as Phone,z as Postponed,A as Reports,S as Resolved,f as Shortcuts,I as Smile,m as Tags,d as Twitter,i as Viber,n as WhatsApp,w as X,k as YouTube,h as check,E as default,v as next,p as rocket};