@nguyenphp/antigravity-marketing 1.0.0

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Files changed (35) hide show
  1. package/README.md +186 -0
  2. package/bin/index.js +340 -0
  3. package/package.json +47 -0
  4. package/templates/.agent/agents/analytics-specialist.md +67 -0
  5. package/templates/.agent/agents/content-creator.md +65 -0
  6. package/templates/.agent/agents/growth-specialist.md +60 -0
  7. package/templates/.agent/agents/marketing-strategist.md +51 -0
  8. package/templates/.agent/skills/ab-test-dashboard/SKILL.md +290 -0
  9. package/templates/.agent/skills/ad-creative-variations/SKILL.md +246 -0
  10. package/templates/.agent/skills/affiliate-marketing/SKILL.md +213 -0
  11. package/templates/.agent/skills/analytics-marketing/SKILL.md +252 -0
  12. package/templates/.agent/skills/branding-expert/SKILL.md +233 -0
  13. package/templates/.agent/skills/competitor-monitor/SKILL.md +266 -0
  14. package/templates/.agent/skills/competitor-teardown/SKILL.md +277 -0
  15. package/templates/.agent/skills/content-marketing/SKILL.md +215 -0
  16. package/templates/.agent/skills/content-repurposing/SKILL.md +287 -0
  17. package/templates/.agent/skills/conversion-optimization/SKILL.md +243 -0
  18. package/templates/.agent/skills/documentation-templates/SKILL.md +194 -0
  19. package/templates/.agent/skills/email-marketing/SKILL.md +241 -0
  20. package/templates/.agent/skills/frontend-design/SKILL.md +211 -0
  21. package/templates/.agent/skills/growth-hacking/SKILL.md +270 -0
  22. package/templates/.agent/skills/influencer-marketing/SKILL.md +210 -0
  23. package/templates/.agent/skills/keyword-research-deep/SKILL.md +246 -0
  24. package/templates/.agent/skills/lead-gen-scraper/SKILL.md +226 -0
  25. package/templates/.agent/skills/marketing-automation/SKILL.md +232 -0
  26. package/templates/.agent/skills/ppc-advertising/SKILL.md +259 -0
  27. package/templates/.agent/skills/seo-fundamentals/SKILL.md +129 -0
  28. package/templates/.agent/skills/social-media-expert/SKILL.md +241 -0
  29. package/templates/.agent/skills/tailwind-patterns/SKILL.md +200 -0
  30. package/templates/.agent/skills/ui-ux-pro-max/SKILL.md +244 -0
  31. package/templates/.agent/skills/video-marketing/SKILL.md +238 -0
  32. package/templates/.agent/workflows/analyze.md +88 -0
  33. package/templates/.agent/workflows/campaign.md +80 -0
  34. package/templates/.agent/workflows/content.md +85 -0
  35. package/templates/.agent/workflows/optimize.md +95 -0
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+ ---
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+ name: affiliate-marketing
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+ description: Affiliate programs, partner networks, commission structures, and performance tracking.
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+ allowed-tools: Read, Glob, Grep
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+ ---
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+
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+ # Affiliate Marketing
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+
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+ > Build profitable partnerships through performance-based marketing.
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+
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+ ---
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+
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+ ## 1. Affiliate Program Types
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+
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+ | Type | How It Works | Best For |
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+ |------|--------------|----------|
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+ | **In-house** | Run your own program | Control, high volume |
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+ | **Network-based** | Use affiliate networks | Reach, management |
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+ | **Hybrid** | Both approaches | Flexibility |
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+
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+ ---
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+
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+ ## 2. Commission Structures
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+
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+ | Model | Description | Typical Rate |
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+ |-------|-------------|--------------|
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+ | **CPA (Cost Per Action)** | Fixed fee per conversion | $5-$200+ |
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+ | **Revenue share** | % of sale | 5-50% |
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+ | **Recurring** | % of ongoing payments | 10-30% |
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+ | **CPL (Cost Per Lead)** | Fee per qualified lead | $1-$50 |
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+ | **Tiered** | Higher rates for more sales | Varies |
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+ | **Hybrid** | Base + performance | Varies |
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+
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+ ### Commission Rate Benchmarks
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+
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+ | Industry | Typical Rate |
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+ |----------|--------------|
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+ | **Digital products** | 30-50% |
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+ | **SaaS** | 20-40% recurring |
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+ | **E-commerce** | 5-15% |
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+ | **Finance** | $50-$200 CPA |
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+ | **Travel** | 5-10% |
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+
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+ ---
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+
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+ ## 3. Affiliate Networks
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+
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+ | Network | Best For | Commission Type |
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+ |---------|----------|-----------------|
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+ | **Amazon Associates** | Physical products | 1-10% |
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+ | **ShareASale** | E-commerce, diverse | Varies |
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+ | **CJ Affiliate** | Enterprise brands | Varies |
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+ | **Impact** | SaaS, subscription | Varies |
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+ | **PartnerStack** | B2B SaaS | Recurring |
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+ | **Rakuten** | Retail, travel | Varies |
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+
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+ ---
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+
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+ ## 4. Affiliate Types
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+
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+ | Type | Description | Best For |
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+ |------|-------------|----------|
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+ | **Content creators** | Bloggers, YouTubers | Reviews, tutorials |
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+ | **Influencers** | Social media reach | Awareness, quick sales |
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+ | **Coupon/deal sites** | Discount focused | Volume, price-sensitive |
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+ | **Loyalty/cashback** | Rewards users | Retention |
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+ | **Email marketers** | Newsletter-based | Targeted promotions |
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+ | **Comparison sites** | Side-by-side reviews | Research phase |
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+ | **Sub-affiliates** | Recruit other affiliates | Scale |
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+
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+ ---
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+
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+ ## 5. Recruiting Affiliates
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+
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+ ### Outreach Best Practices
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+
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+ | Element | Approach |
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+ |---------|----------|
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+ | **Research** | Understand their audience |
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+ | **Personalize** | Reference their content |
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+ | **Value prop** | What's in it for them |
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+ | **Easy ask** | Simple next step |
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+ | **Follow up** | 2-3 touches |
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+
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+ ### Where to Find Affiliates
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+
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+ | Source | How |
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+ |--------|-----|
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+ | **Competitor programs** | Reverse engineer |
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+ | **Content search** | "[your category] + review" |
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+ | **Affiliate networks** | Marketplace listings |
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+ | **Social media** | Hashtag research |
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+ | **Conferences** | Networking events |
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+
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+ ---
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+
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+ ## 6. Program Structure
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+
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+ ### Essential Elements
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+
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+ | Element | Description |
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+ |---------|-------------|
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+ | **Commission rates** | Clear, competitive |
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+ | **Cookie duration** | 30-90 days typical |
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+ | **Payment terms** | Net 30-60 days |
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+ | **Minimum payout** | $25-$100 threshold |
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+ | **Creative assets** | Banners, links, content |
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+ | **Tracking** | Reliable attribution |
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+
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+ ### Terms and Conditions
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+
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+ | Area | Cover |
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+ |------|-------|
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+ | **Prohibited tactics** | PPC bidding, spam |
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+ | **Brand usage** | Trademark guidelines |
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+ | **Disclosure** | FTC requirements |
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+ | **False claims** | Prohibited statements |
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+ | **Termination** | When/how |
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+
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+ ---
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+
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+ ## 7. Affiliate Tracking
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+
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+ ### Attribution Models
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+
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+ | Model | How It Works |
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+ |-------|--------------|
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+ | **Last click** | Last affiliate gets credit |
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+ | **First click** | First affiliate gets credit |
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+ | **Linear** | Split among all touches |
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+ | **Time decay** | Recent gets more weight |
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+
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+ ### Tracking Methods
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+
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+ | Method | How It Works |
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+ |--------|--------------|
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+ | **Cookies** | Standard browser tracking |
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+ | **Coupon codes** | Unique codes per affiliate |
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+ | **UTM parameters** | URL tracking |
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+ | **Fingerprinting** | Device-based (cookieless) |
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+
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+ ---
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+
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+ ## 8. Performance Metrics
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+
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+ ### Program Metrics
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+
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+ | Metric | Formula | Healthy |
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+ |--------|---------|---------|
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+ | **Active rate** | Active affiliates / Total | >10% |
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+ | **Revenue per affiliate** | Total revenue / Affiliates | Increasing |
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+ | **Conversion rate** | Conversions / Clicks | >1% |
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+ | **EPC (Earnings Per Click)** | Earnings / Clicks | $0.20+ |
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+ | **Refund rate** | Refunds / Sales | <10% |
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+
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+ ### Affiliate Health
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+
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+ | Metric | Monitor |
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+ |--------|---------|
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+ | **Traffic quality** | Bounce rate, geo |
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+ | **Conversion rate** | Compare to average |
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+ | **Refund rate** | Fraud indicator |
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+ | **Customer LTV** | Long-term value |
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+
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+ ---
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+
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+ ## 9. Fraud Prevention
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+
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+ ### Common Fraud Types
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+
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+ | Type | Sign |
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+ |------|------|
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+ | **Cookie stuffing** | High impressions, low quality |
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+ | **Click fraud** | Unusual click patterns |
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+ | **Coupon abuse** | Last-click stealing |
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+ | **Self-referral** | Affiliate is customer |
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+ | **Fake leads** | Low quality, high bounce |
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+
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+ ### Prevention Tactics
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+
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+ | Tactic | Implementation |
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+ |--------|----------------|
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+ | **Vetting** | Review before approval |
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+ | **Monitoring** | Unusual patterns |
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+ | **Holdback** | Payment delay period |
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+ | **Reversal** | Refund clawback |
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+ | **Terms** | Clear prohibited activities |
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+
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+ ---
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+
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+ ## 10. Affiliate Tools
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+
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+ ### Program Management
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+
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+ | Tool | Best For |
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+ |------|----------|
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+ | **Impact** | Enterprise |
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+ | **PartnerStack** | SaaS |
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+ | **Refersion** | Shopify |
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+ | **Post Affiliate Pro** | Self-hosted |
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+ | **Tapfiliate** | SMB |
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+
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+ ### Tracking/Analytics
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+
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+ | Tool | Purpose |
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+ |------|---------|
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+ | **Affiliatly** | Simple tracking |
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+ | **Everflow** | Performance marketing |
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+ | **TUNE** | Enterprise tracking |
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+
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+ ---
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+
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+ > **Remember:** The best affiliate programs prioritize quality over quantity. A few high-performing partners beat thousands of inactive ones.
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+ ---
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+ name: analytics-marketing
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+ description: Marketing analytics, attribution models, KPI tracking, dashboards, and data-driven decision making.
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+ allowed-tools: Read, Glob, Grep
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+ ---
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+
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+ # Marketing Analytics
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+
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+ > Transform data into actionable marketing insights.
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+
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+ ---
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+
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+ ## 1. Analytics Framework
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+
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+ | Layer | Focus | Tools |
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+ |-------|-------|-------|
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+ | **Collection** | Tracking, tagging | GA4, GTM, Segment |
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+ | **Storage** | Data warehouse | BigQuery, Snowflake |
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+ | **Analysis** | Insights, patterns | Looker, Tableau |
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+ | **Action** | Optimization | A/B tools, personalization |
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+
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+ ---
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+
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+ ## 2. Key Marketing Metrics
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+
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+ ### Acquisition Metrics
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+
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+ | Metric | Formula | Benchmark |
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+ |--------|---------|-----------|
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+ | **CAC** | Total acquisition cost / New customers | Industry varies |
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+ | **CPL** | Ad spend / Leads generated | $5-$50 B2B |
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+ | **CPC** | Ad spend / Clicks | $1-$5 avg |
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+ | **CPM** | (Ad spend / Impressions) × 1000 | $5-$15 avg |
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+
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+ ### Engagement Metrics
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+
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+ | Metric | Formula | Good |
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+ |--------|---------|------|
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+ | **Bounce rate** | Single-page sessions / Total sessions | < 40% |
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+ | **Pages/session** | Pageviews / Sessions | > 2 |
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+ | **Avg session duration** | Total duration / Sessions | > 2 min |
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+ | **Engagement rate** | Engaged sessions / Total sessions | > 50% |
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+
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+ ### Conversion Metrics
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+
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+ | Metric | Formula | Good |
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+ |--------|---------|------|
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+ | **Conversion rate** | Conversions / Visitors | 2-5% |
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+ | **Lead-to-customer** | Customers / Leads | 10-20% |
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+ | **Cart abandonment** | Abandonments / Carts created | < 70% |
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+ | **Checkout abandonment** | Abandonments / Checkouts started | < 50% |
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+
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+ ### Revenue Metrics
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+
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+ | Metric | Formula |
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+ |--------|---------|
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+ | **LTV** | ARPU × Customer lifetime |
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+ | **LTV:CAC** | LTV / CAC (target > 3:1) |
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+ | **ROAS** | Revenue / Ad spend |
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+ | **MER** | Revenue / Total marketing spend |
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+
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+ ---
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+
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+ ## 3. Attribution Models
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+
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+ ### Common Models
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+
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+ | Model | How It Works | Best For |
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+ |-------|--------------|----------|
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+ | **Last click** | 100% to final touchpoint | Direct response |
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+ | **First click** | 100% to first touchpoint | Awareness |
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+ | **Linear** | Equal across all touchpoints | Long cycles |
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+ | **Time decay** | More weight to recent | B2B |
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+ | **Position-based** | 40-20-40 first/mid/last | Balanced |
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+ | **Data-driven** | ML-based allocation | High volume |
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+
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+ ### Multi-Touch Attribution
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+
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+ | Stage | Touchpoint Credit |
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+ |-------|-------------------|
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+ | **Awareness** | First-touch heavy |
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+ | **Consideration** | Mid-touch matters |
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+ | **Decision** | Last-touch heavy |
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+
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+ ---
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+
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+ ## 4. Google Analytics 4 (GA4)
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+
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+ ### Key Differences from UA
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+
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+ | UA | GA4 |
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+ |----|-----|
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+ | Sessions | Events |
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+ | Bounce rate | Engagement rate |
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+ | Goals | Conversions |
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+ | Views | Data streams |
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+
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+ ### Essential Events
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+
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+ | Event | Purpose |
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+ |-------|---------|
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+ | **page_view** | Page tracking |
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+ | **purchase** | Revenue tracking |
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+ | **generate_lead** | Lead capture |
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+ | **sign_up** | Registration |
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+ | **begin_checkout** | Funnel start |
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+ | **add_to_cart** | E-commerce |
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+
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+ ### Custom Dimensions
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+
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+ | Dimension | Use Case |
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+ |-----------|----------|
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+ | **user_id** | Cross-device |
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+ | **membership_tier** | Segmentation |
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+ | **content_group** | Content analysis |
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+ | **experiment_id** | A/B testing |
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+
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+ ---
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+
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+ ## 5. Dashboard Design
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+
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+ ### Marketing Dashboard Structure
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+
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+ | Section | Metrics |
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+ |---------|---------|
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+ | **Overview** | Revenue, sessions, conversions |
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+ | **Acquisition** | Traffic sources, CAC, new users |
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+ | **Engagement** | Bounce rate, time on site |
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+ | **Conversion** | Conversion rate, funnel |
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+ | **Revenue** | ROAS, LTV, AOV |
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+
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+ ### Visualization Best Practices
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+
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+ | Metric Type | Best Visual |
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+ |-------------|-------------|
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+ | **Trend over time** | Line chart |
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+ | **Comparison** | Bar chart |
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+ | **Composition** | Pie/stacked bar |
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+ | **Distribution** | Histogram |
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+ | **Relationship** | Scatter plot |
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+ | **KPIs** | Big numbers |
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+
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+ ---
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+
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+ ## 6. Funnel Analysis
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+
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+ ### Standard Marketing Funnel
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+
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+ | Stage | Metrics |
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+ |-------|---------|
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+ | **Awareness** | Impressions, reach |
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+ | **Interest** | Clicks, site visits |
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+ | **Consideration** | Lead form starts, cart adds |
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+ | **Intent** | Form completions, checkouts |
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+ | **Purchase** | Transactions, revenue |
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+ | **Loyalty** | Repeat purchases, referrals |
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+
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+ ### Funnel Metrics
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+
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+ | Metric | Formula |
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+ |--------|---------|
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+ | **Stage conversion** | Next stage / Current stage |
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+ | **Overall conversion** | Final stage / First stage |
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+ | **Drop-off rate** | 1 - Stage conversion |
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+ | **Funnel velocity** | Avg time between stages |
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+
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+ ---
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+
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+ ## 7. Cohort Analysis
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+
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+ ### Cohort Types
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+
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+ | Type | Example |
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+ |------|---------|
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+ | **Acquisition** | Users by signup month |
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+ | **Behavioral** | Users by first action |
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+ | **Demographic** | Users by segment |
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+
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+ ### Retention Cohort Table
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+
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+ | Cohort | Week 0 | Week 1 | Week 2 | Week 3 |
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+ |--------|--------|--------|--------|--------|
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+ | Jan W1 | 100% | 45% | 30% | 25% |
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+ | Jan W2 | 100% | 42% | 28% | 22% |
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+ | Jan W3 | 100% | 48% | 32% | 27% |
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+
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+ ---
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+
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+ ## 8. Marketing Mix Modeling (MMM)
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+
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+ ### Purpose
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+
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+ - Measure channel effectiveness
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+ - Optimize budget allocation
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+ - Account for external factors
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+
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+ ### Variables
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+
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+ | Type | Examples |
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+ |------|----------|
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+ | **Media** | TV, digital, OOH |
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+ | **Base** | Brand, distribution |
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+ | **External** | Seasonality, economy |
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+ | **Competition** | Competitor activity |
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+
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+ ---
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+
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+ ## 9. A/B Test Analysis
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+
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+ ### Statistical Significance
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+
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+ | Sample | Min Detectable Effect |
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+ |--------|----------------------|
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+ | 1,000 | 20%+ |
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+ | 10,000 | 5-10% |
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+ | 100,000 | 2-5% |
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+
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+ ### Test Metrics
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+
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+ | Metric | Purpose |
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+ |--------|---------|
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+ | **Conversion rate** | Primary metric |
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+ | **Revenue/user** | Revenue impact |
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+ | **Confidence** | Statistical validity |
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+ | **P-value** | < 0.05 for significance |
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+
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+ ---
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+
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+ ## 10. Reporting Cadence
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+
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+ ### Report Types
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+
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+ | Report | Frequency | Audience |
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+ |--------|-----------|----------|
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+ | **Real-time** | Live | Operations |
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+ | **Daily** | Every day | Marketing team |
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+ | **Weekly** | Every week | Marketing leads |
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+ | **Monthly** | Every month | Leadership |
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+ | **Quarterly** | Every quarter | Executive |
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+
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+ ### Report Structure
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+
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+ | Section | Content |
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+ |---------|---------|
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+ | **Summary** | Key highlights, changes |
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+ | **Performance** | Metrics vs goals |
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+ | **Insights** | Why it happened |
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+ | **Actions** | What to do next |
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+
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+ ---
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+
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+ > **Remember:** Data without action is just noise. Always tie analytics to decisions and outcomes.
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+ ---
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+ name: branding-expert
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+ description: Brand identity, positioning, voice & tone guidelines, and style guide creation.
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+ allowed-tools: Read, Glob, Grep
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+ ---
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+
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+ # Branding Expert
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+
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+ > Build memorable, consistent brands that connect with audiences.
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+
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+ ---
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+
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+ ## 1. Brand Strategy Framework
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+
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+ | Element | Definition | Output |
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+ |---------|------------|--------|
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+ | **Purpose** | Why you exist beyond profit | Mission statement |
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+ | **Vision** | Where you're going | Vision statement |
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+ | **Values** | What you believe in | Core values |
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+ | **Position** | How you're different | Positioning statement |
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+ | **Personality** | How you act | Brand archetypes |
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+ | **Voice** | How you sound | Voice guidelines |
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+
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+ ---
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+
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+ ## 2. Brand Positioning
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+
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+ ### Positioning Statement Template
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+
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+ ```
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+ For [target audience]
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+ Who [need/want]
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+ [Brand] is the [category]
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+ That [key benefit]
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+ Because [reason to believe]
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+ ```
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+
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+ ### Competitive Positioning
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+
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+ | Strategy | Approach |
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+ |----------|----------|
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+ | **Head-to-head** | Beat the leader |
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+ | **Differentiation** | Unique attribute |
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+ | **Niche** | Specific segment |
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+ | **Category creation** | New space |
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+ | **Value** | Best price |
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+
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+ ---
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+
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+ ## 3. Brand Archetypes
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+
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+ | Archetype | Desire | Example Brands |
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+ |-----------|--------|----------------|
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+ | **Innocent** | Safety, simplicity | Dove, Coca-Cola |
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+ | **Explorer** | Freedom, discovery | Jeep, Patagonia |
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+ | **Sage** | Knowledge, truth | Google, BBC |
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+ | **Hero** | Mastery, courage | Nike, BMW |
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+ | **Outlaw** | Revolution | Harley-Davidson |
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+ | **Magician** | Transformation | Apple, Disney |
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+ | **Regular Guy** | Belonging | IKEA, Target |
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+ | **Lover** | Intimacy, beauty | Chanel, Häagen-Dazs |
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+ | **Jester** | Joy, fun | M&Ms, Old Spice |
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+ | **Caregiver** | Service, help | Johnson & Johnson |
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+ | **Creator** | Innovation | Lego, Adobe |
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+ | **Ruler** | Control, power | Mercedes, Rolex |
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+
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+ ---
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+
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+ ## 4. Brand Voice
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+
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+ ### Voice Dimensions
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+
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+ | Dimension | Spectrum |
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+ |-----------|----------|
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+ | **Formal ↔ Casual** | Professional vs friendly |
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+ | **Serious ↔ Humorous** | Straight vs playful |
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+ | **Respectful ↔ Irreverent** | Traditional vs edgy |
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+ | **Enthusiastic ↔ Matter-of-fact** | Excited vs neutral |
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+
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+ ### Voice Chart Template
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+
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+ | Trait | Description | Do | Don't |
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+ |-------|-------------|-----|-------|
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+ | **Confident** | We know our stuff | Use definitive language | Be arrogant |
85
+ | **Friendly** | Approachable | Use "you" and "we" | Be too familiar |
86
+ | **Clear** | Easy to understand | Use simple words | Use jargon |
87
+
88
+ ---
89
+
90
+ ## 5. Tone Variations
91
+
92
+ ### Tone by Context
93
+
94
+ | Context | Tone Adjustment |
95
+ |---------|-----------------|
96
+ | **Marketing** | Inspiring, benefit-focused |
97
+ | **Support** | Patient, empathetic |
98
+ | **Error messages** | Helpful, calm |
99
+ | **Legal** | Clear, precise |
100
+ | **Social** | Conversational, human |
101
+ | **Crisis** | Serious, transparent |
102
+
103
+ ### Emotion Grid
104
+
105
+ | Audience Feeling | Our Response |
106
+ |------------------|--------------|
107
+ | **Confused** | Clarifying, patient |
108
+ | **Frustrated** | Empathetic, helpful |
109
+ | **Excited** | Match energy, celebrate |
110
+ | **Skeptical** | Proof-focused, humble |
111
+
112
+ ---
113
+
114
+ ## 6. Visual Identity
115
+
116
+ ### Logo Guidelines
117
+
118
+ | Element | Guidance |
119
+ |---------|----------|
120
+ | **Clear space** | Minimum breathing room |
121
+ | **Minimum size** | Legibility threshold |
122
+ | **Color versions** | Full, mono, reversed |
123
+ | **Misuse** | What not to do |
124
+
125
+ ### Color System
126
+
127
+ | Type | Purpose | Example |
128
+ |------|---------|---------|
129
+ | **Primary** | Main brand color | Hero elements |
130
+ | **Secondary** | Support colors | Accents |
131
+ | **Neutral** | Text, backgrounds | UI elements |
132
+ | **Semantic** | Status colors | Success, error |
133
+
134
+ ### Typography
135
+
136
+ | Level | Use |
137
+ |-------|-----|
138
+ | **Display** | Headlines, hero text |
139
+ | **Body** | Paragraphs, content |
140
+ | **UI** | Interface elements |
141
+ | **Mono** | Code, data |
142
+
143
+ ---
144
+
145
+ ## 7. Brand Guidelines Document
146
+
147
+ ### Essential Sections
148
+
149
+ | Section | Contents |
150
+ |---------|----------|
151
+ | **Introduction** | Brand story, purpose |
152
+ | **Logo** | Usage, clear space, variations |
153
+ | **Color** | Palette, accessibility |
154
+ | **Typography** | Fonts, hierarchy |
155
+ | **Photography** | Style, composition |
156
+ | **Iconography** | Style, grid |
157
+ | **Voice** | Tone, vocabulary |
158
+ | **Applications** | Templates, examples |
159
+
160
+ ---
161
+
162
+ ## 8. Naming Guidelines
163
+
164
+ ### Brand Name Criteria
165
+
166
+ | Criterion | Importance |
167
+ |-----------|------------|
168
+ | **Memorable** | Easy to recall |
169
+ | **Pronounceable** | Easy to say |
170
+ | **Spellable** | Easy to write |
171
+ | **Available** | Domain, trademark |
172
+ | **Meaningful** | Relevant associations |
173
+ | **Scalable** | Works as you grow |
174
+
175
+ ### Naming Styles
176
+
177
+ | Style | Example | Pros |
178
+ |-------|---------|------|
179
+ | **Descriptive** | General Electric | Clear |
180
+ | **Abstract** | Xerox | Ownable |
181
+ | **Acronym** | IBM | Short |
182
+ | **Metaphor** | Amazon | Evocative |
183
+ | **Founder** | Ford | Personal |
184
+ | **Portmanteau** | Pinterest | Unique |
185
+
186
+ ---
187
+
188
+ ## 9. Brand Audit
189
+
190
+ ### Audit Checklist
191
+
192
+ | Area | Questions |
193
+ |------|-----------|
194
+ | **Consistency** | Same look everywhere? |
195
+ | **Clarity** | Clear value proposition? |
196
+ | **Differentiation** | Standing out from competitors? |
197
+ | **Relevance** | Resonating with audience? |
198
+ | **Authenticity** | Living up to promises? |
199
+
200
+ ### Touchpoint Review
201
+
202
+ | Touchpoint | Check |
203
+ |------------|-------|
204
+ | **Website** | Visual, voice, UX |
205
+ | **Social** | Profile, content, engagement |
206
+ | **Email** | Design, tone, signatures |
207
+ | **Product** | Packaging, interface |
208
+ | **Support** | Scripts, responses |
209
+
210
+ ---
211
+
212
+ ## 10. Brand Refresh vs Rebrand
213
+
214
+ ### When to Refresh
215
+
216
+ | Signal | Action |
217
+ |--------|--------|
218
+ | **Dated look** | Visual update |
219
+ | **Inconsistency** | Guidelines enforcement |
220
+ | **New audience** | Voice evolution |
221
+
222
+ ### When to Rebrand
223
+
224
+ | Signal | Action |
225
+ |--------|--------|
226
+ | **Merger/acquisition** | New identity |
227
+ | **Major pivot** | Complete overhaul |
228
+ | **Reputation crisis** | Fresh start |
229
+ | **Fundamental change** | New positioning |
230
+
231
+ ---
232
+
233
+ > **Remember:** A strong brand is built on consistency. Every touchpoint should feel like it comes from the same source.