purecloudplatformclientv2 2.0.6

data/lib/purecloudplatformclientv2/api/routing_api.rb

@@ -0,0 +1,2690 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@inin.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require "uri"
+
+module PureCloud
+  class RoutingApi
+    attr_accessor :api_client
+
+    def initialize(api_client = ApiClient.default)
+      @api_client = api_client
+    end
+
+    # Delete a domain
+    # 
+    # @param domain_id domain ID
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_routing_email_domain(domain_id, opts = {})
+      data, _status_code, _headers = delete_routing_email_domain_with_http_info(domain_id, opts)
+      return data
+    end
+
+    # Delete a domain
+    # 
+    # @param domain_id domain ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_routing_email_domain_with_http_info(domain_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_routing_email_domain ..."
+      end
+      # verify the required parameter 'domain_id' is set
+      fail ArgumentError, "Missing the required parameter 'domain_id' when calling RoutingApi.delete_routing_email_domain" if domain_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains/{domainId}".sub('{format}','json').sub('{' + 'domainId' + '}', domain_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_routing_email_domain\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete a route
+    # 
+    # @param domain_name email domain
+    # @param route_id route ID
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_routing_email_domain_route(domain_name, route_id, opts = {})
+      data, _status_code, _headers = delete_routing_email_domain_route_with_http_info(domain_name, route_id, opts)
+      return data
+    end
+
+    # Delete a route
+    # 
+    # @param domain_name email domain
+    # @param route_id route ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_routing_email_domain_route_with_http_info(domain_name, route_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_routing_email_domain_route ..."
+      end
+      # verify the required parameter 'domain_name' is set
+      fail ArgumentError, "Missing the required parameter 'domain_name' when calling RoutingApi.delete_routing_email_domain_route" if domain_name.nil?
+      # verify the required parameter 'route_id' is set
+      fail ArgumentError, "Missing the required parameter 'route_id' when calling RoutingApi.delete_routing_email_domain_route" if route_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains/{domainName}/routes/{routeId}".sub('{format}','json').sub('{' + 'domainName' + '}', domain_name.to_s).sub('{' + 'routeId' + '}', route_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_routing_email_domain_route\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete a queue
+    # 
+    # @param queue_id Queue ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [BOOLEAN] :force_delete forceDelete
+    # @return [String]
+    def delete_routing_queue(queue_id, opts = {})
+      data, _status_code, _headers = delete_routing_queue_with_http_info(queue_id, opts)
+      return data
+    end
+
+    # Delete a queue
+    # 
+    # @param queue_id Queue ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [BOOLEAN] :force_delete forceDelete
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_routing_queue_with_http_info(queue_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_routing_queue ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.delete_routing_queue" if queue_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'forceDelete'] = opts[:'force_delete'] if opts[:'force_delete']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_routing_queue\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete queue member
+    # 
+    # @param queue_id Queue ID
+    # @param member_id Member ID
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_routing_queue_user(queue_id, member_id, opts = {})
+      data, _status_code, _headers = delete_routing_queue_user_with_http_info(queue_id, member_id, opts)
+      return data
+    end
+
+    # Delete queue member
+    # 
+    # @param queue_id Queue ID
+    # @param member_id Member ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_routing_queue_user_with_http_info(queue_id, member_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_routing_queue_user ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.delete_routing_queue_user" if queue_id.nil?
+      # verify the required parameter 'member_id' is set
+      fail ArgumentError, "Missing the required parameter 'member_id' when calling RoutingApi.delete_routing_queue_user" if member_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/users/{memberId}".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s).sub('{' + 'memberId' + '}', member_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_routing_queue_user\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete a wrap-up code from a queue
+    # 
+    # @param queue_id Queue ID
+    # @param code_id Code ID
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_routing_queue_wrapupcode(queue_id, code_id, opts = {})
+      data, _status_code, _headers = delete_routing_queue_wrapupcode_with_http_info(queue_id, code_id, opts)
+      return data
+    end
+
+    # Delete a wrap-up code from a queue
+    # 
+    # @param queue_id Queue ID
+    # @param code_id Code ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_routing_queue_wrapupcode_with_http_info(queue_id, code_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_routing_queue_wrapupcode ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.delete_routing_queue_wrapupcode" if queue_id.nil?
+      # verify the required parameter 'code_id' is set
+      fail ArgumentError, "Missing the required parameter 'code_id' when calling RoutingApi.delete_routing_queue_wrapupcode" if code_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/wrapupcodes/{codeId}".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s).sub('{' + 'codeId' + '}', code_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_routing_queue_wrapupcode\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete Routing Skill
+    # 
+    # @param skill_id Skill ID
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_routing_skill(skill_id, opts = {})
+      data, _status_code, _headers = delete_routing_skill_with_http_info(skill_id, opts)
+      return data
+    end
+
+    # Delete Routing Skill
+    # 
+    # @param skill_id Skill ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_routing_skill_with_http_info(skill_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_routing_skill ..."
+      end
+      # verify the required parameter 'skill_id' is set
+      fail ArgumentError, "Missing the required parameter 'skill_id' when calling RoutingApi.delete_routing_skill" if skill_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/skills/{skillId}".sub('{format}','json').sub('{' + 'skillId' + '}', skill_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_routing_skill\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete utilization settings and revert to system defaults.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_routing_utilization(opts = {})
+      data, _status_code, _headers = delete_routing_utilization_with_http_info(opts)
+      return data
+    end
+
+    # Delete utilization settings and revert to system defaults.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_routing_utilization_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_routing_utilization ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/routing/utilization".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_routing_utilization\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete wrap-up code
+    # 
+    # @param code_id Wrapup Code ID
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_routing_wrapupcode(code_id, opts = {})
+      data, _status_code, _headers = delete_routing_wrapupcode_with_http_info(code_id, opts)
+      return data
+    end
+
+    # Delete wrap-up code
+    # 
+    # @param code_id Wrapup Code ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_routing_wrapupcode_with_http_info(code_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_routing_wrapupcode ..."
+      end
+      # verify the required parameter 'code_id' is set
+      fail ArgumentError, "Missing the required parameter 'code_id' when calling RoutingApi.delete_routing_wrapupcode" if code_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/wrapupcodes/{codeId}".sub('{format}','json').sub('{' + 'codeId' + '}', code_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_routing_wrapupcode\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Remove routing skill from user
+    # 
+    # @param user_id User ID
+    # @param skill_id skillId
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_user_routingskill(user_id, skill_id, opts = {})
+      data, _status_code, _headers = delete_user_routingskill_with_http_info(user_id, skill_id, opts)
+      return data
+    end
+
+    # Remove routing skill from user
+    # 
+    # @param user_id User ID
+    # @param skill_id skillId
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_user_routingskill_with_http_info(user_id, skill_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.delete_user_routingskill ..."
+      end
+      # verify the required parameter 'user_id' is set
+      fail ArgumentError, "Missing the required parameter 'user_id' when calling RoutingApi.delete_user_routingskill" if user_id.nil?
+      # verify the required parameter 'skill_id' is set
+      fail ArgumentError, "Missing the required parameter 'skill_id' when calling RoutingApi.delete_user_routingskill" if skill_id.nil?
+      # resource path
+      local_var_path = "/api/v2/users/{userId}/routingskills/{skillId}".sub('{format}','json').sub('{' + 'userId' + '}', user_id.to_s).sub('{' + 'skillId' + '}', skill_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#delete_user_routingskill\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get domain
+    # 
+    # @param domain_id domain ID
+    # @param [Hash] opts the optional parameters
+    # @return [InboundDomain]
+    def get_routing_email_domain(domain_id, opts = {})
+      data, _status_code, _headers = get_routing_email_domain_with_http_info(domain_id, opts)
+      return data
+    end
+
+    # Get domain
+    # 
+    # @param domain_id domain ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(InboundDomain, Fixnum, Hash)>] InboundDomain data, response status code and response headers
+    def get_routing_email_domain_with_http_info(domain_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_email_domain ..."
+      end
+      # verify the required parameter 'domain_id' is set
+      fail ArgumentError, "Missing the required parameter 'domain_id' when calling RoutingApi.get_routing_email_domain" if domain_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains/{domainId}".sub('{format}','json').sub('{' + 'domainId' + '}', domain_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'InboundDomain')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_email_domain\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get a route
+    # 
+    # @param domain_name email domain
+    # @param route_id route ID
+    # @param [Hash] opts the optional parameters
+    # @return [InboundRoute]
+    def get_routing_email_domain_route(domain_name, route_id, opts = {})
+      data, _status_code, _headers = get_routing_email_domain_route_with_http_info(domain_name, route_id, opts)
+      return data
+    end
+
+    # Get a route
+    # 
+    # @param domain_name email domain
+    # @param route_id route ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(InboundRoute, Fixnum, Hash)>] InboundRoute data, response status code and response headers
+    def get_routing_email_domain_route_with_http_info(domain_name, route_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_email_domain_route ..."
+      end
+      # verify the required parameter 'domain_name' is set
+      fail ArgumentError, "Missing the required parameter 'domain_name' when calling RoutingApi.get_routing_email_domain_route" if domain_name.nil?
+      # verify the required parameter 'route_id' is set
+      fail ArgumentError, "Missing the required parameter 'route_id' when calling RoutingApi.get_routing_email_domain_route" if route_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains/{domainName}/routes/{routeId}".sub('{format}','json').sub('{' + 'domainName' + '}', domain_name.to_s).sub('{' + 'routeId' + '}', route_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'InboundRoute')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_email_domain_route\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get routes
+    # 
+    # @param domain_name email domain
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @option opts [String] :pattern Filter routes by the route&#39;s pattern property
+    # @return [InboundRouteEntityListing]
+    def get_routing_email_domain_routes(domain_name, opts = {})
+      data, _status_code, _headers = get_routing_email_domain_routes_with_http_info(domain_name, opts)
+      return data
+    end
+
+    # Get routes
+    # 
+    # @param domain_name email domain
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @option opts [String] :pattern Filter routes by the route&#39;s pattern property
+    # @return [Array<(InboundRouteEntityListing, Fixnum, Hash)>] InboundRouteEntityListing data, response status code and response headers
+    def get_routing_email_domain_routes_with_http_info(domain_name, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_email_domain_routes ..."
+      end
+      # verify the required parameter 'domain_name' is set
+      fail ArgumentError, "Missing the required parameter 'domain_name' when calling RoutingApi.get_routing_email_domain_routes" if domain_name.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains/{domainName}/routes".sub('{format}','json').sub('{' + 'domainName' + '}', domain_name.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'pattern'] = opts[:'pattern'] if opts[:'pattern']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'InboundRouteEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_email_domain_routes\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get domains
+    # 
+    # @param [Hash] opts the optional parameters
+    # @return [InboundDomainEntityListing]
+    def get_routing_email_domains(opts = {})
+      data, _status_code, _headers = get_routing_email_domains_with_http_info(opts)
+      return data
+    end
+
+    # Get domains
+    # 
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(InboundDomainEntityListing, Fixnum, Hash)>] InboundDomainEntityListing data, response status code and response headers
+    def get_routing_email_domains_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_email_domains ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'InboundDomainEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_email_domains\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get email setup
+    # 
+    # @param [Hash] opts the optional parameters
+    # @return [EmailSetup]
+    def get_routing_email_setup(opts = {})
+      data, _status_code, _headers = get_routing_email_setup_with_http_info(opts)
+      return data
+    end
+
+    # Get email setup
+    # 
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(EmailSetup, Fixnum, Hash)>] EmailSetup data, response status code and response headers
+    def get_routing_email_setup_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_email_setup ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/routing/email/setup".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EmailSetup')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_email_setup\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the list of supported languages.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @option opts [String] :sort_order Ascending or descending sort order (default to ASC)
+    # @option opts [String] :name Name
+    # @return [LanguageEntityListing]
+    def get_routing_languages(opts = {})
+      data, _status_code, _headers = get_routing_languages_with_http_info(opts)
+      return data
+    end
+
+    # Get the list of supported languages.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @option opts [String] :sort_order Ascending or descending sort order
+    # @option opts [String] :name Name
+    # @return [Array<(LanguageEntityListing, Fixnum, Hash)>] LanguageEntityListing data, response status code and response headers
+    def get_routing_languages_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_languages ..."
+      end
+      if opts[:'sort_order'] && !['ascending', 'descending'].include?(opts[:'sort_order'])
+        fail ArgumentError, 'invalid value for "sort_order", must be one of ascending, descending'
+      end
+      # resource path
+      local_var_path = "/api/v2/routing/languages".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortOrder'] = opts[:'sort_order'] if opts[:'sort_order']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'LanguageEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_languages\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get details about this queue.
+    # 
+    # @param queue_id Queue ID
+    # @param [Hash] opts the optional parameters
+    # @return [Queue]
+    def get_routing_queue(queue_id, opts = {})
+      data, _status_code, _headers = get_routing_queue_with_http_info(queue_id, opts)
+      return data
+    end
+
+    # Get details about this queue.
+    # 
+    # @param queue_id Queue ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Queue, Fixnum, Hash)>] Queue data, response status code and response headers
+    def get_routing_queue_with_http_info(queue_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_queue ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.get_routing_queue" if queue_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Queue')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_queue\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get Estimated Wait Time
+    # 
+    # @param queue_id queueId
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :conversation_id conversationId
+    # @return [EstimatedWaitTimePredictions]
+    def get_routing_queue_estimatedwaittime(queue_id, opts = {})
+      data, _status_code, _headers = get_routing_queue_estimatedwaittime_with_http_info(queue_id, opts)
+      return data
+    end
+
+    # Get Estimated Wait Time
+    # 
+    # @param queue_id queueId
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :conversation_id conversationId
+    # @return [Array<(EstimatedWaitTimePredictions, Fixnum, Hash)>] EstimatedWaitTimePredictions data, response status code and response headers
+    def get_routing_queue_estimatedwaittime_with_http_info(queue_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_queue_estimatedwaittime ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.get_routing_queue_estimatedwaittime" if queue_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/estimatedwaittime".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'conversationId'] = opts[:'conversation_id'] if opts[:'conversation_id']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EstimatedWaitTimePredictions')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_queue_estimatedwaittime\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get Estimated Wait Time
+    # 
+    # @param queue_id queueId
+    # @param media_type mediaType
+    # @param [Hash] opts the optional parameters
+    # @return [EstimatedWaitTimePredictions]
+    def get_routing_queue_mediatype_estimatedwaittime(queue_id, media_type, opts = {})
+      data, _status_code, _headers = get_routing_queue_mediatype_estimatedwaittime_with_http_info(queue_id, media_type, opts)
+      return data
+    end
+
+    # Get Estimated Wait Time
+    # 
+    # @param queue_id queueId
+    # @param media_type mediaType
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(EstimatedWaitTimePredictions, Fixnum, Hash)>] EstimatedWaitTimePredictions data, response status code and response headers
+    def get_routing_queue_mediatype_estimatedwaittime_with_http_info(queue_id, media_type, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_queue_mediatype_estimatedwaittime ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.get_routing_queue_mediatype_estimatedwaittime" if queue_id.nil?
+      # verify the required parameter 'media_type' is set
+      fail ArgumentError, "Missing the required parameter 'media_type' when calling RoutingApi.get_routing_queue_mediatype_estimatedwaittime" if media_type.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/mediatypes/{mediaType}/estimatedwaittime".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s).sub('{' + 'mediaType' + '}', media_type.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EstimatedWaitTimePredictions')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_queue_mediatype_estimatedwaittime\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the members of this queue
+    # 
+    # @param queue_id Queue ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @option opts [String] :sort_by Sort by (default to name)
+    # @option opts [Array<String>] :expand Which fields, if any, to expand.
+    # @option opts [BOOLEAN] :joined Filter by joined status
+    # @option opts [String] :name Filter by queue member name
+    # @option opts [Array<String>] :profile_skills Filter by profile skill
+    # @option opts [Array<String>] :skills Filter by skill
+    # @option opts [Array<String>] :languages Filter by language
+    # @option opts [Array<String>] :routing_status Filter by routing status
+    # @option opts [Array<String>] :presence Filter by presence
+    # @return [QueueMemberEntityListing]
+    def get_routing_queue_users(queue_id, opts = {})
+      data, _status_code, _headers = get_routing_queue_users_with_http_info(queue_id, opts)
+      return data
+    end
+
+    # Get the members of this queue
+    # 
+    # @param queue_id Queue ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @option opts [String] :sort_by Sort by
+    # @option opts [Array<String>] :expand Which fields, if any, to expand.
+    # @option opts [BOOLEAN] :joined Filter by joined status
+    # @option opts [String] :name Filter by queue member name
+    # @option opts [Array<String>] :profile_skills Filter by profile skill
+    # @option opts [Array<String>] :skills Filter by skill
+    # @option opts [Array<String>] :languages Filter by language
+    # @option opts [Array<String>] :routing_status Filter by routing status
+    # @option opts [Array<String>] :presence Filter by presence
+    # @return [Array<(QueueMemberEntityListing, Fixnum, Hash)>] QueueMemberEntityListing data, response status code and response headers
+    def get_routing_queue_users_with_http_info(queue_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_queue_users ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.get_routing_queue_users" if queue_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/users".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
+      query_params[:'joined'] = opts[:'joined'] if opts[:'joined']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+      query_params[:'profileSkills'] = @api_client.build_collection_param(opts[:'profile_skills'], :multi) if opts[:'profile_skills']
+      query_params[:'skills'] = @api_client.build_collection_param(opts[:'skills'], :multi) if opts[:'skills']
+      query_params[:'languages'] = @api_client.build_collection_param(opts[:'languages'], :multi) if opts[:'languages']
+      query_params[:'routingStatus'] = @api_client.build_collection_param(opts[:'routing_status'], :multi) if opts[:'routing_status']
+      query_params[:'presence'] = @api_client.build_collection_param(opts[:'presence'], :multi) if opts[:'presence']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'QueueMemberEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_queue_users\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the wrap-up codes for a queue
+    # 
+    # @param queue_id Queue ID
+    # @param [Hash] opts the optional parameters
+    # @return [WrapupCodeEntityListing]
+    def get_routing_queue_wrapupcodes(queue_id, opts = {})
+      data, _status_code, _headers = get_routing_queue_wrapupcodes_with_http_info(queue_id, opts)
+      return data
+    end
+
+    # Get the wrap-up codes for a queue
+    # 
+    # @param queue_id Queue ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(WrapupCodeEntityListing, Fixnum, Hash)>] WrapupCodeEntityListing data, response status code and response headers
+    def get_routing_queue_wrapupcodes_with_http_info(queue_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_queue_wrapupcodes ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.get_routing_queue_wrapupcodes" if queue_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/wrapupcodes".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'WrapupCodeEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_queue_wrapupcodes\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get list of queues.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @option opts [String] :sort_by Sort by (default to name)
+    # @option opts [String] :name Name
+    # @option opts [BOOLEAN] :active Active
+    # @return [QueueEntityListing]
+    def get_routing_queues(opts = {})
+      data, _status_code, _headers = get_routing_queues_with_http_info(opts)
+      return data
+    end
+
+    # Get list of queues.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @option opts [String] :sort_by Sort by
+    # @option opts [String] :name Name
+    # @option opts [BOOLEAN] :active Active
+    # @return [Array<(QueueEntityListing, Fixnum, Hash)>] QueueEntityListing data, response status code and response headers
+    def get_routing_queues_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_queues ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/routing/queues".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+      query_params[:'active'] = opts[:'active'] if opts[:'active']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'QueueEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_queues\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get Routing Skill
+    # 
+    # @param skill_id Skill ID
+    # @param [Hash] opts the optional parameters
+    # @return [RoutingSkill]
+    def get_routing_skill(skill_id, opts = {})
+      data, _status_code, _headers = get_routing_skill_with_http_info(skill_id, opts)
+      return data
+    end
+
+    # Get Routing Skill
+    # 
+    # @param skill_id Skill ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(RoutingSkill, Fixnum, Hash)>] RoutingSkill data, response status code and response headers
+    def get_routing_skill_with_http_info(skill_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_skill ..."
+      end
+      # verify the required parameter 'skill_id' is set
+      fail ArgumentError, "Missing the required parameter 'skill_id' when calling RoutingApi.get_routing_skill" if skill_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/skills/{skillId}".sub('{format}','json').sub('{' + 'skillId' + '}', skill_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'RoutingSkill')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_skill\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the list of routing skills.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @option opts [String] :name Filter for results that start with this value
+    # @return [SkillEntityListing]
+    def get_routing_skills(opts = {})
+      data, _status_code, _headers = get_routing_skills_with_http_info(opts)
+      return data
+    end
+
+    # Get the list of routing skills.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @option opts [String] :name Filter for results that start with this value
+    # @return [Array<(SkillEntityListing, Fixnum, Hash)>] SkillEntityListing data, response status code and response headers
+    def get_routing_skills_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_skills ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/routing/skills".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'SkillEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_skills\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the utilization settings.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @return [Utilization]
+    def get_routing_utilization(opts = {})
+      data, _status_code, _headers = get_routing_utilization_with_http_info(opts)
+      return data
+    end
+
+    # Get the utilization settings.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Utilization, Fixnum, Hash)>] Utilization data, response status code and response headers
+    def get_routing_utilization_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_utilization ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/routing/utilization".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Utilization')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_utilization\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get details about this wrap-up code.
+    # 
+    # @param code_id Wrapup Code ID
+    # @param [Hash] opts the optional parameters
+    # @return [WrapupCode]
+    def get_routing_wrapupcode(code_id, opts = {})
+      data, _status_code, _headers = get_routing_wrapupcode_with_http_info(code_id, opts)
+      return data
+    end
+
+    # Get details about this wrap-up code.
+    # 
+    # @param code_id Wrapup Code ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(WrapupCode, Fixnum, Hash)>] WrapupCode data, response status code and response headers
+    def get_routing_wrapupcode_with_http_info(code_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_wrapupcode ..."
+      end
+      # verify the required parameter 'code_id' is set
+      fail ArgumentError, "Missing the required parameter 'code_id' when calling RoutingApi.get_routing_wrapupcode" if code_id.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/wrapupcodes/{codeId}".sub('{format}','json').sub('{' + 'codeId' + '}', code_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'WrapupCode')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_wrapupcode\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get list of wrapup codes.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @option opts [String] :sort_by Sort by (default to name)
+    # @return [WrapupCodeEntityListing]
+    def get_routing_wrapupcodes(opts = {})
+      data, _status_code, _headers = get_routing_wrapupcodes_with_http_info(opts)
+      return data
+    end
+
+    # Get list of wrapup codes.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @option opts [String] :sort_by Sort by
+    # @return [Array<(WrapupCodeEntityListing, Fixnum, Hash)>] WrapupCodeEntityListing data, response status code and response headers
+    def get_routing_wrapupcodes_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_routing_wrapupcodes ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/routing/wrapupcodes".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'WrapupCodeEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_routing_wrapupcodes\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # List routing skills for user
+    # 
+    # @param user_id User ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @option opts [String] :sort_order Ascending or descending sort order (default to ASC)
+    # @return [UserSkillEntityListing]
+    def get_user_routingskills(user_id, opts = {})
+      data, _status_code, _headers = get_user_routingskills_with_http_info(user_id, opts)
+      return data
+    end
+
+    # List routing skills for user
+    # 
+    # @param user_id User ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @option opts [String] :sort_order Ascending or descending sort order
+    # @return [Array<(UserSkillEntityListing, Fixnum, Hash)>] UserSkillEntityListing data, response status code and response headers
+    def get_user_routingskills_with_http_info(user_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.get_user_routingskills ..."
+      end
+      # verify the required parameter 'user_id' is set
+      fail ArgumentError, "Missing the required parameter 'user_id' when calling RoutingApi.get_user_routingskills" if user_id.nil?
+      if opts[:'sort_order'] && !['ascending', 'descending'].include?(opts[:'sort_order'])
+        fail ArgumentError, 'invalid value for "sort_order", must be one of ascending, descending'
+      end
+      # resource path
+      local_var_path = "/api/v2/users/{userId}/routingskills".sub('{format}','json').sub('{' + 'userId' + '}', user_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortOrder'] = opts[:'sort_order'] if opts[:'sort_order']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'UserSkillEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#get_user_routingskills\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update the ring number of joined status for a User in a Queue
+    # 
+    # @param queue_id Queue ID
+    # @param member_id Member ID
+    # @param body Queue Member
+    # @param [Hash] opts the optional parameters
+    # @return [QueueMember]
+    def patch_routing_queue_user(queue_id, member_id, body, opts = {})
+      data, _status_code, _headers = patch_routing_queue_user_with_http_info(queue_id, member_id, body, opts)
+      return data
+    end
+
+    # Update the ring number of joined status for a User in a Queue
+    # 
+    # @param queue_id Queue ID
+    # @param member_id Member ID
+    # @param body Queue Member
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(QueueMember, Fixnum, Hash)>] QueueMember data, response status code and response headers
+    def patch_routing_queue_user_with_http_info(queue_id, member_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.patch_routing_queue_user ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.patch_routing_queue_user" if queue_id.nil?
+      # verify the required parameter 'member_id' is set
+      fail ArgumentError, "Missing the required parameter 'member_id' when calling RoutingApi.patch_routing_queue_user" if member_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.patch_routing_queue_user" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/users/{memberId}".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s).sub('{' + 'memberId' + '}', member_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PATCH, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'QueueMember')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#patch_routing_queue_user\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Join or unjoin a set of users for a queue
+    # 
+    # @param queue_id Queue ID
+    # @param body Queue Members
+    # @param [Hash] opts the optional parameters
+    # @return [QueueMemberEntityListing]
+    def patch_routing_queue_users(queue_id, body, opts = {})
+      data, _status_code, _headers = patch_routing_queue_users_with_http_info(queue_id, body, opts)
+      return data
+    end
+
+    # Join or unjoin a set of users for a queue
+    # 
+    # @param queue_id Queue ID
+    # @param body Queue Members
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(QueueMemberEntityListing, Fixnum, Hash)>] QueueMemberEntityListing data, response status code and response headers
+    def patch_routing_queue_users_with_http_info(queue_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.patch_routing_queue_users ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.patch_routing_queue_users" if queue_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.patch_routing_queue_users" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/users".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PATCH, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'QueueMemberEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#patch_routing_queue_users\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Query for queue observations
+    # 
+    # @param body query
+    # @param [Hash] opts the optional parameters
+    # @return [QualifierMappingObservationQueryResponse]
+    def post_analytics_queues_observations_query(body, opts = {})
+      data, _status_code, _headers = post_analytics_queues_observations_query_with_http_info(body, opts)
+      return data
+    end
+
+    # Query for queue observations
+    # 
+    # @param body query
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(QualifierMappingObservationQueryResponse, Fixnum, Hash)>] QualifierMappingObservationQueryResponse data, response status code and response headers
+    def post_analytics_queues_observations_query_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_analytics_queues_observations_query ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_analytics_queues_observations_query" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/analytics/queues/observations/query".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'QualifierMappingObservationQueryResponse')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_analytics_queues_observations_query\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create a route
+    # 
+    # @param domain_name email domain
+    # @param body Route
+    # @param [Hash] opts the optional parameters
+    # @return [InboundRoute]
+    def post_routing_email_domain_routes(domain_name, body, opts = {})
+      data, _status_code, _headers = post_routing_email_domain_routes_with_http_info(domain_name, body, opts)
+      return data
+    end
+
+    # Create a route
+    # 
+    # @param domain_name email domain
+    # @param body Route
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(InboundRoute, Fixnum, Hash)>] InboundRoute data, response status code and response headers
+    def post_routing_email_domain_routes_with_http_info(domain_name, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_routing_email_domain_routes ..."
+      end
+      # verify the required parameter 'domain_name' is set
+      fail ArgumentError, "Missing the required parameter 'domain_name' when calling RoutingApi.post_routing_email_domain_routes" if domain_name.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_routing_email_domain_routes" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains/{domainName}/routes".sub('{format}','json').sub('{' + 'domainName' + '}', domain_name.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'InboundRoute')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_routing_email_domain_routes\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create a domain
+    # 
+    # @param body Domain
+    # @param [Hash] opts the optional parameters
+    # @return [InboundDomain]
+    def post_routing_email_domains(body, opts = {})
+      data, _status_code, _headers = post_routing_email_domains_with_http_info(body, opts)
+      return data
+    end
+
+    # Create a domain
+    # 
+    # @param body Domain
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(InboundDomain, Fixnum, Hash)>] InboundDomain data, response status code and response headers
+    def post_routing_email_domains_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_routing_email_domains ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_routing_email_domains" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'InboundDomain')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_routing_email_domains\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create Language
+    # 
+    # @param body Language
+    # @param [Hash] opts the optional parameters
+    # @return [Language]
+    def post_routing_languages(body, opts = {})
+      data, _status_code, _headers = post_routing_languages_with_http_info(body, opts)
+      return data
+    end
+
+    # Create Language
+    # 
+    # @param body Language
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Language, Fixnum, Hash)>] Language data, response status code and response headers
+    def post_routing_languages_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_routing_languages ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_routing_languages" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/languages".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Language')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_routing_languages\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Bulk add or delete up to 100 queue members
+    # 
+    # @param queue_id Queue ID
+    # @param body Queue Members
+    # @param [Hash] opts the optional parameters
+    # @option opts [BOOLEAN] :delete True to delete queue members (default to false)
+    # @return [String]
+    def post_routing_queue_users(queue_id, body, opts = {})
+      data, _status_code, _headers = post_routing_queue_users_with_http_info(queue_id, body, opts)
+      return data
+    end
+
+    # Bulk add or delete up to 100 queue members
+    # 
+    # @param queue_id Queue ID
+    # @param body Queue Members
+    # @param [Hash] opts the optional parameters
+    # @option opts [BOOLEAN] :delete True to delete queue members
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def post_routing_queue_users_with_http_info(queue_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_routing_queue_users ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.post_routing_queue_users" if queue_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_routing_queue_users" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/users".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'delete'] = opts[:'delete'] if opts[:'delete']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_routing_queue_users\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Add up to 100 wrap-up codes to a queue
+    # 
+    # @param queue_id Queue ID
+    # @param body List of wrapup codes
+    # @param [Hash] opts the optional parameters
+    # @return [Array<WrapupCode>]
+    def post_routing_queue_wrapupcodes(queue_id, body, opts = {})
+      data, _status_code, _headers = post_routing_queue_wrapupcodes_with_http_info(queue_id, body, opts)
+      return data
+    end
+
+    # Add up to 100 wrap-up codes to a queue
+    # 
+    # @param queue_id Queue ID
+    # @param body List of wrapup codes
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Array<WrapupCode>, Fixnum, Hash)>] Array<WrapupCode> data, response status code and response headers
+    def post_routing_queue_wrapupcodes_with_http_info(queue_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_routing_queue_wrapupcodes ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.post_routing_queue_wrapupcodes" if queue_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_routing_queue_wrapupcodes" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}/wrapupcodes".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Array<WrapupCode>')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_routing_queue_wrapupcodes\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create queue
+    # 
+    # @param body Queue
+    # @param [Hash] opts the optional parameters
+    # @return [Queue]
+    def post_routing_queues(body, opts = {})
+      data, _status_code, _headers = post_routing_queues_with_http_info(body, opts)
+      return data
+    end
+
+    # Create queue
+    # 
+    # @param body Queue
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Queue, Fixnum, Hash)>] Queue data, response status code and response headers
+    def post_routing_queues_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_routing_queues ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_routing_queues" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Queue')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_routing_queues\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create Skill
+    # 
+    # @param body Skill
+    # @param [Hash] opts the optional parameters
+    # @return [RoutingSkill]
+    def post_routing_skills(body, opts = {})
+      data, _status_code, _headers = post_routing_skills_with_http_info(body, opts)
+      return data
+    end
+
+    # Create Skill
+    # 
+    # @param body Skill
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(RoutingSkill, Fixnum, Hash)>] RoutingSkill data, response status code and response headers
+    def post_routing_skills_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_routing_skills ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_routing_skills" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/skills".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'RoutingSkill')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_routing_skills\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create a wrap-up code
+    # 
+    # @param body WrapupCode
+    # @param [Hash] opts the optional parameters
+    # @return [WrapupCode]
+    def post_routing_wrapupcodes(body, opts = {})
+      data, _status_code, _headers = post_routing_wrapupcodes_with_http_info(body, opts)
+      return data
+    end
+
+    # Create a wrap-up code
+    # 
+    # @param body WrapupCode
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(WrapupCode, Fixnum, Hash)>] WrapupCode data, response status code and response headers
+    def post_routing_wrapupcodes_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_routing_wrapupcodes ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_routing_wrapupcodes" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/wrapupcodes".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'WrapupCode')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_routing_wrapupcodes\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Add routing skill to user
+    # 
+    # @param user_id User ID
+    # @param body Skill
+    # @param [Hash] opts the optional parameters
+    # @return [UserRoutingSkill]
+    def post_user_routingskills(user_id, body, opts = {})
+      data, _status_code, _headers = post_user_routingskills_with_http_info(user_id, body, opts)
+      return data
+    end
+
+    # Add routing skill to user
+    # 
+    # @param user_id User ID
+    # @param body Skill
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(UserRoutingSkill, Fixnum, Hash)>] UserRoutingSkill data, response status code and response headers
+    def post_user_routingskills_with_http_info(user_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.post_user_routingskills ..."
+      end
+      # verify the required parameter 'user_id' is set
+      fail ArgumentError, "Missing the required parameter 'user_id' when calling RoutingApi.post_user_routingskills" if user_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.post_user_routingskills" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/users/{userId}/routingskills".sub('{format}','json').sub('{' + 'userId' + '}', user_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'UserRoutingSkill')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#post_user_routingskills\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update a route
+    # 
+    # @param domain_name email domain
+    # @param route_id route ID
+    # @param body Route
+    # @param [Hash] opts the optional parameters
+    # @return [InboundRoute]
+    def put_routing_email_domain_route(domain_name, route_id, body, opts = {})
+      data, _status_code, _headers = put_routing_email_domain_route_with_http_info(domain_name, route_id, body, opts)
+      return data
+    end
+
+    # Update a route
+    # 
+    # @param domain_name email domain
+    # @param route_id route ID
+    # @param body Route
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(InboundRoute, Fixnum, Hash)>] InboundRoute data, response status code and response headers
+    def put_routing_email_domain_route_with_http_info(domain_name, route_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.put_routing_email_domain_route ..."
+      end
+      # verify the required parameter 'domain_name' is set
+      fail ArgumentError, "Missing the required parameter 'domain_name' when calling RoutingApi.put_routing_email_domain_route" if domain_name.nil?
+      # verify the required parameter 'route_id' is set
+      fail ArgumentError, "Missing the required parameter 'route_id' when calling RoutingApi.put_routing_email_domain_route" if route_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.put_routing_email_domain_route" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/email/domains/{domainName}/routes/{routeId}".sub('{format}','json').sub('{' + 'domainName' + '}', domain_name.to_s).sub('{' + 'routeId' + '}', route_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'InboundRoute')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#put_routing_email_domain_route\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update a queue
+    # 
+    # @param queue_id Queue ID
+    # @param body Queue
+    # @param [Hash] opts the optional parameters
+    # @return [Queue]
+    def put_routing_queue(queue_id, body, opts = {})
+      data, _status_code, _headers = put_routing_queue_with_http_info(queue_id, body, opts)
+      return data
+    end
+
+    # Update a queue
+    # 
+    # @param queue_id Queue ID
+    # @param body Queue
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Queue, Fixnum, Hash)>] Queue data, response status code and response headers
+    def put_routing_queue_with_http_info(queue_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.put_routing_queue ..."
+      end
+      # verify the required parameter 'queue_id' is set
+      fail ArgumentError, "Missing the required parameter 'queue_id' when calling RoutingApi.put_routing_queue" if queue_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.put_routing_queue" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/queues/{queueId}".sub('{format}','json').sub('{' + 'queueId' + '}', queue_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Queue')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#put_routing_queue\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update the utilization settings.
+    # 
+    # @param body utilization
+    # @param [Hash] opts the optional parameters
+    # @return [Utilization]
+    def put_routing_utilization(body, opts = {})
+      data, _status_code, _headers = put_routing_utilization_with_http_info(body, opts)
+      return data
+    end
+
+    # Update the utilization settings.
+    # 
+    # @param body utilization
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Utilization, Fixnum, Hash)>] Utilization data, response status code and response headers
+    def put_routing_utilization_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.put_routing_utilization ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.put_routing_utilization" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/utilization".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Utilization')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#put_routing_utilization\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update wrap-up code
+    # 
+    # @param code_id Wrapup Code ID
+    # @param body WrapupCode
+    # @param [Hash] opts the optional parameters
+    # @return [WrapupCode]
+    def put_routing_wrapupcode(code_id, body, opts = {})
+      data, _status_code, _headers = put_routing_wrapupcode_with_http_info(code_id, body, opts)
+      return data
+    end
+
+    # Update wrap-up code
+    # 
+    # @param code_id Wrapup Code ID
+    # @param body WrapupCode
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(WrapupCode, Fixnum, Hash)>] WrapupCode data, response status code and response headers
+    def put_routing_wrapupcode_with_http_info(code_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.put_routing_wrapupcode ..."
+      end
+      # verify the required parameter 'code_id' is set
+      fail ArgumentError, "Missing the required parameter 'code_id' when calling RoutingApi.put_routing_wrapupcode" if code_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.put_routing_wrapupcode" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/routing/wrapupcodes/{codeId}".sub('{format}','json').sub('{' + 'codeId' + '}', code_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'WrapupCode')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#put_routing_wrapupcode\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update routing skill proficiency or state.
+    # 
+    # @param user_id User ID
+    # @param skill_id skillId
+    # @param body Skill
+    # @param [Hash] opts the optional parameters
+    # @return [UserRoutingSkill]
+    def put_user_routingskill(user_id, skill_id, body, opts = {})
+      data, _status_code, _headers = put_user_routingskill_with_http_info(user_id, skill_id, body, opts)
+      return data
+    end
+
+    # Update routing skill proficiency or state.
+    # 
+    # @param user_id User ID
+    # @param skill_id skillId
+    # @param body Skill
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(UserRoutingSkill, Fixnum, Hash)>] UserRoutingSkill data, response status code and response headers
+    def put_user_routingskill_with_http_info(user_id, skill_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: RoutingApi.put_user_routingskill ..."
+      end
+      # verify the required parameter 'user_id' is set
+      fail ArgumentError, "Missing the required parameter 'user_id' when calling RoutingApi.put_user_routingskill" if user_id.nil?
+      # verify the required parameter 'skill_id' is set
+      fail ArgumentError, "Missing the required parameter 'skill_id' when calling RoutingApi.put_user_routingskill" if skill_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling RoutingApi.put_user_routingskill" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/users/{userId}/routingskills/{skillId}".sub('{format}','json').sub('{' + 'userId' + '}', user_id.to_s).sub('{' + 'skillId' + '}', skill_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'UserRoutingSkill')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: RoutingApi#put_user_routingskill\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+  end
+end