purecloudplatformclientv2 2.0.6

data/lib/purecloudplatformclientv2/models/user_schedule.rb

@@ -0,0 +1,194 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@inin.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require 'date'
+
+module PureCloud
+  # A schedule for a single user over a given time range
+  class UserSchedule
+    # The shifts that belong to this schedule
+    attr_accessor :shifts
+
+    # Markers to indicate a full day time off request, relative to the management unit time zone
+    attr_accessor :full_day_time_off_markers
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        :'shifts' => :'shifts',
+        :'full_day_time_off_markers' => :'fullDayTimeOffMarkers'
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        :'shifts' => :'Array<UserScheduleShift>',
+        :'full_day_time_off_markers' => :'Array<UserScheduleFullDayTimeOffMarker>'
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      if attributes.has_key?(:'shifts')
+        if (value = attributes[:'shifts']).is_a?(Array)
+          self.shifts = value
+        end
+      end
+
+      if attributes.has_key?(:'fullDayTimeOffMarkers')
+        if (value = attributes[:'fullDayTimeOffMarkers']).is_a?(Array)
+          self.full_day_time_off_markers = value
+        end
+      end
+
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+    end
+
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          shifts == o.shifts &&
+          full_day_time_off_markers == o.full_day_time_off_markers
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [shifts, full_day_time_off_markers].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end

data/lib/purecloudplatformclientv2/models/user_schedule_activity.rb

@@ -0,0 +1,230 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@inin.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require 'date'
+
+module PureCloud
+  # Represents a single activity in a user's shift
+  class UserScheduleActivity
+    # The id for the activity code.  Look up a map of activity codes with the activities route
+    attr_accessor :activity_code_id
+
+    # Start time in UTC for this activity, in ISO-8601 format
+    attr_accessor :start_date
+
+    # Length in minutes for this activity
+    attr_accessor :length_in_minutes
+
+    # Description for this activity
+    attr_accessor :description
+
+    # Whether this activity is paid
+    attr_accessor :counts_as_paid_time
+
+    # Whether this activity spans a DST fallback
+    attr_accessor :is_dst_fallback
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        :'activity_code_id' => :'activityCodeId',
+        :'start_date' => :'startDate',
+        :'length_in_minutes' => :'lengthInMinutes',
+        :'description' => :'description',
+        :'counts_as_paid_time' => :'countsAsPaidTime',
+        :'is_dst_fallback' => :'isDstFallback'
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        :'activity_code_id' => :'String',
+        :'start_date' => :'DateTime',
+        :'length_in_minutes' => :'Integer',
+        :'description' => :'String',
+        :'counts_as_paid_time' => :'BOOLEAN',
+        :'is_dst_fallback' => :'BOOLEAN'
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      if attributes.has_key?(:'activityCodeId')
+        self.activity_code_id = attributes[:'activityCodeId']
+      end
+
+      if attributes.has_key?(:'startDate')
+        self.start_date = attributes[:'startDate']
+      end
+
+      if attributes.has_key?(:'lengthInMinutes')
+        self.length_in_minutes = attributes[:'lengthInMinutes']
+      end
+
+      if attributes.has_key?(:'description')
+        self.description = attributes[:'description']
+      end
+
+      if attributes.has_key?(:'countsAsPaidTime')
+        self.counts_as_paid_time = attributes[:'countsAsPaidTime']
+      end
+
+      if attributes.has_key?(:'isDstFallback')
+        self.is_dst_fallback = attributes[:'isDstFallback']
+      end
+
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+    end
+
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          activity_code_id == o.activity_code_id &&
+          start_date == o.start_date &&
+          length_in_minutes == o.length_in_minutes &&
+          description == o.description &&
+          counts_as_paid_time == o.counts_as_paid_time &&
+          is_dst_fallback == o.is_dst_fallback
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [activity_code_id, start_date, length_in_minutes, description, counts_as_paid_time, is_dst_fallback].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end

data/lib/purecloudplatformclientv2/models/user_schedule_adherence.rb

@@ -0,0 +1,392 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@inin.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require 'date'
+
+module PureCloud
+  class UserScheduleAdherence
+    # The globally unique identifier for the object.
+    attr_accessor :id
+
+    attr_accessor :name
+
+    # The user for whom this status applies
+    attr_accessor :user
+
+    # The management unit to which this user belongs
+    attr_accessor :management_unit
+
+    # Activity for which the user is scheduled
+    attr_accessor :scheduled_activity_category
+
+    # Actual underlying system presence value
+    attr_accessor :system_presence
+
+    # Organization Secondary Presence Id.
+    attr_accessor :organization_secondary_presence_id
+
+    # Actual underlying routing status, used to determine whether a user is actually in adherence when OnQueue
+    attr_accessor :routing_status
+
+    # Activity in which the user is actually engaged
+    attr_accessor :actual_activity_category
+
+    # Whether the user is marked OutOfOffice
+    attr_accessor :is_out_of_office
+
+    # The user's current adherence state
+    attr_accessor :adherence_state
+
+    # The impact of the user's current adherenceState
+    attr_accessor :impact
+
+    # Time when the user entered the current adherenceState in ISO-8601 format
+    attr_accessor :time_of_adherence_change
+
+    # The URI for this object
+    attr_accessor :self_uri
+
+    # Attribute mapping from ruby-style variable name to JSON key.
+    def self.attribute_map
+      {
+        :'id' => :'id',
+        :'name' => :'name',
+        :'user' => :'user',
+        :'management_unit' => :'managementUnit',
+        :'scheduled_activity_category' => :'scheduledActivityCategory',
+        :'system_presence' => :'systemPresence',
+        :'organization_secondary_presence_id' => :'organizationSecondaryPresenceId',
+        :'routing_status' => :'routingStatus',
+        :'actual_activity_category' => :'actualActivityCategory',
+        :'is_out_of_office' => :'isOutOfOffice',
+        :'adherence_state' => :'adherenceState',
+        :'impact' => :'impact',
+        :'time_of_adherence_change' => :'timeOfAdherenceChange',
+        :'self_uri' => :'selfUri'
+      }
+    end
+
+    # Attribute type mapping.
+    def self.swagger_types
+      {
+        :'id' => :'String',
+        :'name' => :'String',
+        :'user' => :'User',
+        :'management_unit' => :'ManagementUnit',
+        :'scheduled_activity_category' => :'String',
+        :'system_presence' => :'String',
+        :'organization_secondary_presence_id' => :'String',
+        :'routing_status' => :'String',
+        :'actual_activity_category' => :'String',
+        :'is_out_of_office' => :'BOOLEAN',
+        :'adherence_state' => :'String',
+        :'impact' => :'String',
+        :'time_of_adherence_change' => :'String',
+        :'self_uri' => :'String'
+      }
+    end
+
+    # Initializes the object
+    # @param [Hash] attributes Model attributes in the form of hash
+    def initialize(attributes = {})
+      return unless attributes.is_a?(Hash)
+
+      # convert string to symbol for hash key
+      attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}
+
+      if attributes.has_key?(:'id')
+        self.id = attributes[:'id']
+      end
+
+      if attributes.has_key?(:'name')
+        self.name = attributes[:'name']
+      end
+
+      if attributes.has_key?(:'user')
+        self.user = attributes[:'user']
+      end
+
+      if attributes.has_key?(:'managementUnit')
+        self.management_unit = attributes[:'managementUnit']
+      end
+
+      if attributes.has_key?(:'scheduledActivityCategory')
+        self.scheduled_activity_category = attributes[:'scheduledActivityCategory']
+      end
+
+      if attributes.has_key?(:'systemPresence')
+        self.system_presence = attributes[:'systemPresence']
+      end
+
+      if attributes.has_key?(:'organizationSecondaryPresenceId')
+        self.organization_secondary_presence_id = attributes[:'organizationSecondaryPresenceId']
+      end
+
+      if attributes.has_key?(:'routingStatus')
+        self.routing_status = attributes[:'routingStatus']
+      end
+
+      if attributes.has_key?(:'actualActivityCategory')
+        self.actual_activity_category = attributes[:'actualActivityCategory']
+      end
+
+      if attributes.has_key?(:'isOutOfOffice')
+        self.is_out_of_office = attributes[:'isOutOfOffice']
+      end
+
+      if attributes.has_key?(:'adherenceState')
+        self.adherence_state = attributes[:'adherenceState']
+      end
+
+      if attributes.has_key?(:'impact')
+        self.impact = attributes[:'impact']
+      end
+
+      if attributes.has_key?(:'timeOfAdherenceChange')
+        self.time_of_adherence_change = attributes[:'timeOfAdherenceChange']
+      end
+
+      if attributes.has_key?(:'selfUri')
+        self.self_uri = attributes[:'selfUri']
+      end
+
+    end
+
+    # Show invalid properties with the reasons. Usually used together with valid?
+    # @return Array for valid properies with the reasons
+    def list_invalid_properties
+      invalid_properties = Array.new
+      return invalid_properties
+    end
+
+    # Check to see if the all the properties in the model are valid
+    # @return true if the model is valid
+    def valid?
+      allowed_values = ["OnQueueWork", "Break", "Meal", "Meeting", "OffQueueWork", "TimeOff", "Training", "Unavailable"]
+      if @scheduled_activity_category && !allowed_values.include?(@scheduled_activity_category)
+        return false
+      end
+      allowed_values = ["Available", "Away", "Busy", "Offline", "Idle", "OnQueue", "Meal", "Training", "Meeting", "Break"]
+      if @system_presence && !allowed_values.include?(@system_presence)
+        return false
+      end
+      allowed_values = ["OFF_QUEUE", "IDLE", "INTERACTING", "NOT_RESPONDING", "COMMUNICATING"]
+      if @routing_status && !allowed_values.include?(@routing_status)
+        return false
+      end
+      allowed_values = ["OnQueueWork", "Break", "Meal", "Meeting", "OffQueueWork", "TimeOff", "Training", "Unavailable"]
+      if @actual_activity_category && !allowed_values.include?(@actual_activity_category)
+        return false
+      end
+      allowed_values = ["InAdherence", "OutOfAdherence", "Unscheduled", "Unknown"]
+      if @adherence_state && !allowed_values.include?(@adherence_state)
+        return false
+      end
+      allowed_values = ["Positive", "Negative", "Neutral", "Unknown"]
+      if @impact && !allowed_values.include?(@impact)
+        return false
+      end
+    end
+
+    # Custom attribute writer method checking allowed values (enum).
+    # @param [Object] scheduled_activity_category Object to be assigned
+    def scheduled_activity_category=(scheduled_activity_category)
+      allowed_values = ["OnQueueWork", "Break", "Meal", "Meeting", "OffQueueWork", "TimeOff", "Training", "Unavailable"]
+      if scheduled_activity_category && !allowed_values.include?(scheduled_activity_category)
+        fail ArgumentError, "invalid value for 'scheduled_activity_category', must be one of #{allowed_values}."
+      end
+      @scheduled_activity_category = scheduled_activity_category
+    end
+
+    # Custom attribute writer method checking allowed values (enum).
+    # @param [Object] system_presence Object to be assigned
+    def system_presence=(system_presence)
+      allowed_values = ["Available", "Away", "Busy", "Offline", "Idle", "OnQueue", "Meal", "Training", "Meeting", "Break"]
+      if system_presence && !allowed_values.include?(system_presence)
+        fail ArgumentError, "invalid value for 'system_presence', must be one of #{allowed_values}."
+      end
+      @system_presence = system_presence
+    end
+
+    # Custom attribute writer method checking allowed values (enum).
+    # @param [Object] routing_status Object to be assigned
+    def routing_status=(routing_status)
+      allowed_values = ["OFF_QUEUE", "IDLE", "INTERACTING", "NOT_RESPONDING", "COMMUNICATING"]
+      if routing_status && !allowed_values.include?(routing_status)
+        fail ArgumentError, "invalid value for 'routing_status', must be one of #{allowed_values}."
+      end
+      @routing_status = routing_status
+    end
+
+    # Custom attribute writer method checking allowed values (enum).
+    # @param [Object] actual_activity_category Object to be assigned
+    def actual_activity_category=(actual_activity_category)
+      allowed_values = ["OnQueueWork", "Break", "Meal", "Meeting", "OffQueueWork", "TimeOff", "Training", "Unavailable"]
+      if actual_activity_category && !allowed_values.include?(actual_activity_category)
+        fail ArgumentError, "invalid value for 'actual_activity_category', must be one of #{allowed_values}."
+      end
+      @actual_activity_category = actual_activity_category
+    end
+
+    # Custom attribute writer method checking allowed values (enum).
+    # @param [Object] adherence_state Object to be assigned
+    def adherence_state=(adherence_state)
+      allowed_values = ["InAdherence", "OutOfAdherence", "Unscheduled", "Unknown"]
+      if adherence_state && !allowed_values.include?(adherence_state)
+        fail ArgumentError, "invalid value for 'adherence_state', must be one of #{allowed_values}."
+      end
+      @adherence_state = adherence_state
+    end
+
+    # Custom attribute writer method checking allowed values (enum).
+    # @param [Object] impact Object to be assigned
+    def impact=(impact)
+      allowed_values = ["Positive", "Negative", "Neutral", "Unknown"]
+      if impact && !allowed_values.include?(impact)
+        fail ArgumentError, "invalid value for 'impact', must be one of #{allowed_values}."
+      end
+      @impact = impact
+    end
+
+    # Checks equality by comparing each attribute.
+    # @param [Object] Object to be compared
+    def ==(o)
+      return true if self.equal?(o)
+      self.class == o.class &&
+          id == o.id &&
+          name == o.name &&
+          user == o.user &&
+          management_unit == o.management_unit &&
+          scheduled_activity_category == o.scheduled_activity_category &&
+          system_presence == o.system_presence &&
+          organization_secondary_presence_id == o.organization_secondary_presence_id &&
+          routing_status == o.routing_status &&
+          actual_activity_category == o.actual_activity_category &&
+          is_out_of_office == o.is_out_of_office &&
+          adherence_state == o.adherence_state &&
+          impact == o.impact &&
+          time_of_adherence_change == o.time_of_adherence_change &&
+          self_uri == o.self_uri
+    end
+
+    # @see the `==` method
+    # @param [Object] Object to be compared
+    def eql?(o)
+      self == o
+    end
+
+    # Calculates hash code according to all attributes.
+    # @return [Fixnum] Hash code
+    def hash
+      [id, name, user, management_unit, scheduled_activity_category, system_presence, organization_secondary_presence_id, routing_status, actual_activity_category, is_out_of_office, adherence_state, impact, time_of_adherence_change, self_uri].hash
+    end
+
+    # build the object from hash
+    def build_from_hash(attributes)
+      return nil unless attributes.is_a?(Hash)
+      self.class.swagger_types.each_pair do |key, type|
+        if type =~ /^Array<(.*)>/i
+          if attributes[self.class.attribute_map[key]].is_a?(Array)
+            self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
+          else
+            #TODO show warning in debug mode
+          end
+        elsif !attributes[self.class.attribute_map[key]].nil?
+          self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
+        else
+          # data not found in attributes(hash), not an issue as the data can be optional
+        end
+      end
+
+      self
+    end
+
+    def _deserialize(type, value)
+      case type.to_sym
+      when :DateTime
+        DateTime.parse(value)
+      when :Date
+        Date.parse(value)
+      when :String
+        value.to_s
+      when :Integer
+        value.to_i
+      when :Float
+        value.to_f
+      when :BOOLEAN
+        if value.to_s =~ /^(true|t|yes|y|1)$/i
+          true
+        else
+          false
+        end
+      when :Object
+        # generic object (usually a Hash), return directly
+        value
+      when /\AArray<(?<inner_type>.+)>\z/
+        inner_type = Regexp.last_match[:inner_type]
+        value.map { |v| _deserialize(inner_type, v) }
+      when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
+        k_type = Regexp.last_match[:k_type]
+        v_type = Regexp.last_match[:v_type]
+        {}.tap do |hash|
+          value.each do |k, v|
+            hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
+          end
+        end
+      else # model
+        _model = Object.const_get("PureCloud").const_get(type).new
+        _model.build_from_hash(value)
+      end
+    end
+
+    def to_s
+      to_hash.to_s
+    end
+
+    # to_body is an alias to to_body (backward compatibility))
+    def to_body
+      to_hash
+    end
+
+    # return the object in the form of hash
+    def to_hash
+      hash = {}
+      self.class.attribute_map.each_pair do |attr, param|
+        value = self.send(attr)
+        next if value.nil?
+        hash[param] = _to_hash(value)
+      end
+      hash
+    end
+
+    # Method to output non-array value in the form of hash
+    # For object, use to_hash. Otherwise, just return the value
+    def _to_hash(value)
+      if value.is_a?(Array)
+        value.compact.map{ |v| _to_hash(v) }
+      elsif value.is_a?(Hash)
+        {}.tap do |hash|
+          value.each { |k, v| hash[k] = _to_hash(v) }
+        end
+      elsif value.respond_to? :to_hash
+        value.to_hash
+      else
+        value
+      end
+    end
+
+  end
+end