purecloudplatformclientv2 2.0.6

data/lib/purecloudplatformclientv2/api/quality_api.rb

@@ -0,0 +1,2069 @@
+=begin
+PureCloud Platform API
+
+With the PureCloud Platform API, you can control all aspects of your PureCloud environment. With the APIs you can access the system configuration, manage conversations and more.
+
+OpenAPI spec version: v2
+Contact: DeveloperEvangelists@inin.com
+Generated by: https://github.com/swagger-api/swagger-codegen.git
+
+License: ININ
+http://www.inin.com
+
+Terms of Service: https://developer.mypurecloud.com/tos
+
+=end
+
+require "uri"
+
+module PureCloud
+  class QualityApi
+    attr_accessor :api_client
+
+    def initialize(api_client = ApiClient.default)
+      @api_client = api_client
+    end
+
+    # Delete a calibration by id.
+    # 
+    # @param calibration_id Calibration ID
+    # @param calibrator_id calibratorId
+    # @param [Hash] opts the optional parameters
+    # @return [Calibration]
+    def delete_quality_calibration(calibration_id, calibrator_id, opts = {})
+      data, _status_code, _headers = delete_quality_calibration_with_http_info(calibration_id, calibrator_id, opts)
+      return data
+    end
+
+    # Delete a calibration by id.
+    # 
+    # @param calibration_id Calibration ID
+    # @param calibrator_id calibratorId
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Calibration, Fixnum, Hash)>] Calibration data, response status code and response headers
+    def delete_quality_calibration_with_http_info(calibration_id, calibrator_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.delete_quality_calibration ..."
+      end
+      # verify the required parameter 'calibration_id' is set
+      fail ArgumentError, "Missing the required parameter 'calibration_id' when calling QualityApi.delete_quality_calibration" if calibration_id.nil?
+      # verify the required parameter 'calibrator_id' is set
+      fail ArgumentError, "Missing the required parameter 'calibrator_id' when calling QualityApi.delete_quality_calibration" if calibrator_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/calibrations/{calibrationId}".sub('{format}','json').sub('{' + 'calibrationId' + '}', calibration_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'calibratorId'] = calibrator_id
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Calibration')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#delete_quality_calibration\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete an evaluation
+    # 
+    # @param conversation_id conversationId
+    # @param evaluation_id evaluationId
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand evaluatorId
+    # @return [Evaluation]
+    def delete_quality_conversation_evaluation(conversation_id, evaluation_id, opts = {})
+      data, _status_code, _headers = delete_quality_conversation_evaluation_with_http_info(conversation_id, evaluation_id, opts)
+      return data
+    end
+
+    # Delete an evaluation
+    # 
+    # @param conversation_id conversationId
+    # @param evaluation_id evaluationId
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand evaluatorId
+    # @return [Array<(Evaluation, Fixnum, Hash)>] Evaluation data, response status code and response headers
+    def delete_quality_conversation_evaluation_with_http_info(conversation_id, evaluation_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.delete_quality_conversation_evaluation ..."
+      end
+      # verify the required parameter 'conversation_id' is set
+      fail ArgumentError, "Missing the required parameter 'conversation_id' when calling QualityApi.delete_quality_conversation_evaluation" if conversation_id.nil?
+      # verify the required parameter 'evaluation_id' is set
+      fail ArgumentError, "Missing the required parameter 'evaluation_id' when calling QualityApi.delete_quality_conversation_evaluation" if evaluation_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s).sub('{' + 'evaluationId' + '}', evaluation_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Evaluation')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#delete_quality_conversation_evaluation\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete an evaluation form.
+    # 
+    # @param form_id Form ID
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_quality_form(form_id, opts = {})
+      data, _status_code, _headers = delete_quality_form_with_http_info(form_id, opts)
+      return data
+    end
+
+    # Delete an evaluation form.
+    # 
+    # @param form_id Form ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_quality_form_with_http_info(form_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.delete_quality_form ..."
+      end
+      # verify the required parameter 'form_id' is set
+      fail ArgumentError, "Missing the required parameter 'form_id' when calling QualityApi.delete_quality_form" if form_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/forms/{formId}".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#delete_quality_form\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete a keywordSet by id.
+    # 
+    # @param keyword_set_id KeywordSet ID
+    # @param [Hash] opts the optional parameters
+    # @return [nil]
+    def delete_quality_keywordset(keyword_set_id, opts = {})
+      delete_quality_keywordset_with_http_info(keyword_set_id, opts)
+      return nil
+    end
+
+    # Delete a keywordSet by id.
+    # 
+    # @param keyword_set_id KeywordSet ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(nil, Fixnum, Hash)>] nil, response status code and response headers
+    def delete_quality_keywordset_with_http_info(keyword_set_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.delete_quality_keywordset ..."
+      end
+      # verify the required parameter 'keyword_set_id' is set
+      fail ArgumentError, "Missing the required parameter 'keyword_set_id' when calling QualityApi.delete_quality_keywordset" if keyword_set_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/keywordsets/{keywordSetId}".sub('{format}','json').sub('{' + 'keywordSetId' + '}', keyword_set_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names)
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#delete_quality_keywordset\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Delete keyword sets
+    # Bulk delete of keyword sets; this will only delete the keyword sets that match the ids specified in the query param.
+    # @param ids A comma-delimited list of valid KeywordSet ids
+    # @param [Hash] opts the optional parameters
+    # @return [String]
+    def delete_quality_keywordsets(ids, opts = {})
+      data, _status_code, _headers = delete_quality_keywordsets_with_http_info(ids, opts)
+      return data
+    end
+
+    # Delete keyword sets
+    # Bulk delete of keyword sets; this will only delete the keyword sets that match the ids specified in the query param.
+    # @param ids A comma-delimited list of valid KeywordSet ids
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
+    def delete_quality_keywordsets_with_http_info(ids, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.delete_quality_keywordsets ..."
+      end
+      # verify the required parameter 'ids' is set
+      fail ArgumentError, "Missing the required parameter 'ids' when calling QualityApi.delete_quality_keywordsets" if ids.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/keywordsets".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'ids'] = ids
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'String')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#delete_quality_keywordsets\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Gets a list of Agent Activities
+    # Including the number of evaluations and average evaluation score
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested (default to 25)
+    # @option opts [Integer] :page_number The page number requested (default to 1)
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [DateTime] :start_time Start time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [DateTime] :end_time End time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [Array<Object>] :agent_user_id user id of agent requested
+    # @option opts [String] :evaluator_user_id user id of the evaluator
+    # @option opts [String] :name name
+    # @option opts [String] :group group id
+    # @return [AgentActivityEntityListing]
+    def get_quality_agents_activity(opts = {})
+      data, _status_code, _headers = get_quality_agents_activity_with_http_info(opts)
+      return data
+    end
+
+    # Gets a list of Agent Activities
+    # Including the number of evaluations and average evaluation score
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested
+    # @option opts [Integer] :page_number The page number requested
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [DateTime] :start_time Start time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [DateTime] :end_time End time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [Array<Object>] :agent_user_id user id of agent requested
+    # @option opts [String] :evaluator_user_id user id of the evaluator
+    # @option opts [String] :name name
+    # @option opts [String] :group group id
+    # @return [Array<(AgentActivityEntityListing, Fixnum, Hash)>] AgentActivityEntityListing data, response status code and response headers
+    def get_quality_agents_activity_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_agents_activity ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/quality/agents/activity".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
+      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
+      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
+      query_params[:'startTime'] = opts[:'start_time'] if opts[:'start_time']
+      query_params[:'endTime'] = opts[:'end_time'] if opts[:'end_time']
+      query_params[:'agentUserId'] = @api_client.build_collection_param(opts[:'agent_user_id'], :multi) if opts[:'agent_user_id']
+      query_params[:'evaluatorUserId'] = opts[:'evaluator_user_id'] if opts[:'evaluator_user_id']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+      query_params[:'group'] = opts[:'group'] if opts[:'group']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'AgentActivityEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_agents_activity\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get a calibration by id.
+    # 
+    # @param calibration_id Calibration ID
+    # @param calibrator_id calibratorId
+    # @param [Hash] opts the optional parameters
+    # @return [Calibration]
+    def get_quality_calibration(calibration_id, calibrator_id, opts = {})
+      data, _status_code, _headers = get_quality_calibration_with_http_info(calibration_id, calibrator_id, opts)
+      return data
+    end
+
+    # Get a calibration by id.
+    # 
+    # @param calibration_id Calibration ID
+    # @param calibrator_id calibratorId
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Calibration, Fixnum, Hash)>] Calibration data, response status code and response headers
+    def get_quality_calibration_with_http_info(calibration_id, calibrator_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_calibration ..."
+      end
+      # verify the required parameter 'calibration_id' is set
+      fail ArgumentError, "Missing the required parameter 'calibration_id' when calling QualityApi.get_quality_calibration" if calibration_id.nil?
+      # verify the required parameter 'calibrator_id' is set
+      fail ArgumentError, "Missing the required parameter 'calibrator_id' when calling QualityApi.get_quality_calibration" if calibrator_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/calibrations/{calibrationId}".sub('{format}','json').sub('{' + 'calibrationId' + '}', calibration_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'calibratorId'] = calibrator_id
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Calibration')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_calibration\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the list of calibrations
+    # 
+    # @param calibrator_id user id of calibrator
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested (default to 25)
+    # @option opts [Integer] :page_number The page number requested (default to 1)
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :conversation_id conversation id
+    # @option opts [DateTime] :start_time Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [DateTime] :end_time end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @return [CalibrationEntityListing]
+    def get_quality_calibrations(calibrator_id, opts = {})
+      data, _status_code, _headers = get_quality_calibrations_with_http_info(calibrator_id, opts)
+      return data
+    end
+
+    # Get the list of calibrations
+    # 
+    # @param calibrator_id user id of calibrator
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested
+    # @option opts [Integer] :page_number The page number requested
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :conversation_id conversation id
+    # @option opts [DateTime] :start_time Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [DateTime] :end_time end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @return [Array<(CalibrationEntityListing, Fixnum, Hash)>] CalibrationEntityListing data, response status code and response headers
+    def get_quality_calibrations_with_http_info(calibrator_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_calibrations ..."
+      end
+      # verify the required parameter 'calibrator_id' is set
+      fail ArgumentError, "Missing the required parameter 'calibrator_id' when calling QualityApi.get_quality_calibrations" if calibrator_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/calibrations".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'calibratorId'] = calibrator_id
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
+      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
+      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
+      query_params[:'conversationId'] = opts[:'conversation_id'] if opts[:'conversation_id']
+      query_params[:'startTime'] = opts[:'start_time'] if opts[:'start_time']
+      query_params[:'endTime'] = opts[:'end_time'] if opts[:'end_time']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'CalibrationEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_calibrations\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get audits for conversation or recording
+    # 
+    # @param conversation_id Conversation ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested (default to 25)
+    # @option opts [Integer] :page_number The page number requested (default to 1)
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :recording_id id of the recording
+    # @option opts [String] :entity_type entity type options: Recording, Calibration, Evaluation, Annotation (default to RECORDING)
+    # @return [QualityAuditPage]
+    def get_quality_conversation_audits(conversation_id, opts = {})
+      data, _status_code, _headers = get_quality_conversation_audits_with_http_info(conversation_id, opts)
+      return data
+    end
+
+    # Get audits for conversation or recording
+    # 
+    # @param conversation_id Conversation ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested
+    # @option opts [Integer] :page_number The page number requested
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :recording_id id of the recording
+    # @option opts [String] :entity_type entity type options: Recording, Calibration, Evaluation, Annotation
+    # @return [Array<(QualityAuditPage, Fixnum, Hash)>] QualityAuditPage data, response status code and response headers
+    def get_quality_conversation_audits_with_http_info(conversation_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_conversation_audits ..."
+      end
+      # verify the required parameter 'conversation_id' is set
+      fail ArgumentError, "Missing the required parameter 'conversation_id' when calling QualityApi.get_quality_conversation_audits" if conversation_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/conversations/{conversationId}/audits".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
+      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
+      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
+      query_params[:'recordingId'] = opts[:'recording_id'] if opts[:'recording_id']
+      query_params[:'entityType'] = opts[:'entity_type'] if opts[:'entity_type']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'QualityAuditPage')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_conversation_audits\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get an evaluation
+    # 
+    # @param conversation_id conversationId
+    # @param evaluation_id evaluationId
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand agent, evaluator, evaluationForm
+    # @return [Evaluation]
+    def get_quality_conversation_evaluation(conversation_id, evaluation_id, opts = {})
+      data, _status_code, _headers = get_quality_conversation_evaluation_with_http_info(conversation_id, evaluation_id, opts)
+      return data
+    end
+
+    # Get an evaluation
+    # 
+    # @param conversation_id conversationId
+    # @param evaluation_id evaluationId
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand agent, evaluator, evaluationForm
+    # @return [Array<(Evaluation, Fixnum, Hash)>] Evaluation data, response status code and response headers
+    def get_quality_conversation_evaluation_with_http_info(conversation_id, evaluation_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_conversation_evaluation ..."
+      end
+      # verify the required parameter 'conversation_id' is set
+      fail ArgumentError, "Missing the required parameter 'conversation_id' when calling QualityApi.get_quality_conversation_evaluation" if conversation_id.nil?
+      # verify the required parameter 'evaluation_id' is set
+      fail ArgumentError, "Missing the required parameter 'evaluation_id' when calling QualityApi.get_quality_conversation_evaluation" if evaluation_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s).sub('{' + 'evaluationId' + '}', evaluation_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Evaluation')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_conversation_evaluation\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Queries Evaluations and returns a paged list
+    # Query params must include one of conversationId, evaluatorUserId, or agentUserId
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested (default to 25)
+    # @option opts [Integer] :page_number The page number requested (default to 1)
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :conversation_id conversationId specified
+    # @option opts [String] :agent_user_id user id of the agent
+    # @option opts [String] :evaluator_user_id evaluator user id
+    # @option opts [String] :queue_id queue id
+    # @option opts [String] :start_time start time of the evaluation query
+    # @option opts [String] :end_time end time of the evaluation query
+    # @option opts [Array<Object>] :evaluation_state evaluation state options: Pending, InProgress, Finished
+    # @option opts [BOOLEAN] :is_released the evaluation has been released
+    # @option opts [BOOLEAN] :agent_has_read agent has the evaluation
+    # @option opts [BOOLEAN] :expand_answer_total_scores get the total scores for evaluations
+    # @option opts [Integer] :maximum maximum
+    # @return [EvaluationEntityListing]
+    def get_quality_evaluations_query(opts = {})
+      data, _status_code, _headers = get_quality_evaluations_query_with_http_info(opts)
+      return data
+    end
+
+    # Queries Evaluations and returns a paged list
+    # Query params must include one of conversationId, evaluatorUserId, or agentUserId
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested
+    # @option opts [Integer] :page_number The page number requested
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :conversation_id conversationId specified
+    # @option opts [String] :agent_user_id user id of the agent
+    # @option opts [String] :evaluator_user_id evaluator user id
+    # @option opts [String] :queue_id queue id
+    # @option opts [String] :start_time start time of the evaluation query
+    # @option opts [String] :end_time end time of the evaluation query
+    # @option opts [Array<Object>] :evaluation_state evaluation state options: Pending, InProgress, Finished
+    # @option opts [BOOLEAN] :is_released the evaluation has been released
+    # @option opts [BOOLEAN] :agent_has_read agent has the evaluation
+    # @option opts [BOOLEAN] :expand_answer_total_scores get the total scores for evaluations
+    # @option opts [Integer] :maximum maximum
+    # @return [Array<(EvaluationEntityListing, Fixnum, Hash)>] EvaluationEntityListing data, response status code and response headers
+    def get_quality_evaluations_query_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_evaluations_query ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/quality/evaluations/query".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
+      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
+      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
+      query_params[:'conversationId'] = opts[:'conversation_id'] if opts[:'conversation_id']
+      query_params[:'agentUserId'] = opts[:'agent_user_id'] if opts[:'agent_user_id']
+      query_params[:'evaluatorUserId'] = opts[:'evaluator_user_id'] if opts[:'evaluator_user_id']
+      query_params[:'queueId'] = opts[:'queue_id'] if opts[:'queue_id']
+      query_params[:'startTime'] = opts[:'start_time'] if opts[:'start_time']
+      query_params[:'endTime'] = opts[:'end_time'] if opts[:'end_time']
+      query_params[:'evaluationState'] = @api_client.build_collection_param(opts[:'evaluation_state'], :multi) if opts[:'evaluation_state']
+      query_params[:'isReleased'] = opts[:'is_released'] if opts[:'is_released']
+      query_params[:'agentHasRead'] = opts[:'agent_has_read'] if opts[:'agent_has_read']
+      query_params[:'expandAnswerTotalScores'] = opts[:'expand_answer_total_scores'] if opts[:'expand_answer_total_scores']
+      query_params[:'maximum'] = opts[:'maximum'] if opts[:'maximum']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_evaluations_query\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get an evaluator activity
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested (default to 25)
+    # @option opts [Integer] :page_number The page number requested (default to 1)
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [DateTime] :start_time The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [DateTime] :end_time The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [String] :name Evaluator name
+    # @option opts [Array<Object>] :permission permission strings
+    # @option opts [String] :group group id
+    # @return [EvaluatorActivityEntityListing]
+    def get_quality_evaluators_activity(opts = {})
+      data, _status_code, _headers = get_quality_evaluators_activity_with_http_info(opts)
+      return data
+    end
+
+    # Get an evaluator activity
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested
+    # @option opts [Integer] :page_number The page number requested
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [DateTime] :start_time The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [DateTime] :end_time The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
+    # @option opts [String] :name Evaluator name
+    # @option opts [Array<Object>] :permission permission strings
+    # @option opts [String] :group group id
+    # @return [Array<(EvaluatorActivityEntityListing, Fixnum, Hash)>] EvaluatorActivityEntityListing data, response status code and response headers
+    def get_quality_evaluators_activity_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_evaluators_activity ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/quality/evaluators/activity".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
+      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
+      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
+      query_params[:'startTime'] = opts[:'start_time'] if opts[:'start_time']
+      query_params[:'endTime'] = opts[:'end_time'] if opts[:'end_time']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+      query_params[:'permission'] = @api_client.build_collection_param(opts[:'permission'], :multi) if opts[:'permission']
+      query_params[:'group'] = opts[:'group'] if opts[:'group']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluatorActivityEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_evaluators_activity\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get an evaluation form
+    # 
+    # @param form_id Form ID
+    # @param [Hash] opts the optional parameters
+    # @return [EvaluationForm]
+    def get_quality_form(form_id, opts = {})
+      data, _status_code, _headers = get_quality_form_with_http_info(form_id, opts)
+      return data
+    end
+
+    # Get an evaluation form
+    # 
+    # @param form_id Form ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
+    def get_quality_form_with_http_info(form_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_form ..."
+      end
+      # verify the required parameter 'form_id' is set
+      fail ArgumentError, "Missing the required parameter 'form_id' when calling QualityApi.get_quality_form" if form_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/forms/{formId}".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationForm')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_form\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Gets all the revisions for a specific evaluation.
+    # 
+    # @param form_id Form ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @return [EvaluationFormEntityListing]
+    def get_quality_form_versions(form_id, opts = {})
+      data, _status_code, _headers = get_quality_form_versions_with_http_info(form_id, opts)
+      return data
+    end
+
+    # Gets all the revisions for a specific evaluation.
+    # 
+    # @param form_id Form ID
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @return [Array<(EvaluationFormEntityListing, Fixnum, Hash)>] EvaluationFormEntityListing data, response status code and response headers
+    def get_quality_form_versions_with_http_info(form_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_form_versions ..."
+      end
+      # verify the required parameter 'form_id' is set
+      fail ArgumentError, "Missing the required parameter 'form_id' when calling QualityApi.get_quality_form_versions" if form_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/forms/{formId}/versions".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationFormEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_form_versions\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the list of evaluation forms
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested (default to 25)
+    # @option opts [Integer] :page_number The page number requested (default to 1)
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :expand Expand
+    # @option opts [String] :name Name
+    # @return [EvaluationFormEntityListing]
+    def get_quality_forms(opts = {})
+      data, _status_code, _headers = get_quality_forms_with_http_info(opts)
+      return data
+    end
+
+    # Get the list of evaluation forms
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested
+    # @option opts [Integer] :page_number The page number requested
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :expand Expand
+    # @option opts [String] :name Name
+    # @return [Array<(EvaluationFormEntityListing, Fixnum, Hash)>] EvaluationFormEntityListing data, response status code and response headers
+    def get_quality_forms_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_forms ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/quality/forms".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
+      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
+      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationFormEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_forms\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get a keywordSet by id.
+    # 
+    # @param keyword_set_id KeywordSet ID
+    # @param [Hash] opts the optional parameters
+    # @return [KeywordSet]
+    def get_quality_keywordset(keyword_set_id, opts = {})
+      data, _status_code, _headers = get_quality_keywordset_with_http_info(keyword_set_id, opts)
+      return data
+    end
+
+    # Get a keywordSet by id.
+    # 
+    # @param keyword_set_id KeywordSet ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(KeywordSet, Fixnum, Hash)>] KeywordSet data, response status code and response headers
+    def get_quality_keywordset_with_http_info(keyword_set_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_keywordset ..."
+      end
+      # verify the required parameter 'keyword_set_id' is set
+      fail ArgumentError, "Missing the required parameter 'keyword_set_id' when calling QualityApi.get_quality_keywordset" if keyword_set_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/keywordsets/{keywordSetId}".sub('{format}','json').sub('{' + 'keywordSetId' + '}', keyword_set_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'KeywordSet')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_keywordset\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the list of keyword sets
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested (default to 25)
+    # @option opts [Integer] :page_number The page number requested (default to 1)
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :name the keyword set name - used for filtering results in searches.
+    # @option opts [String] :queue_id the queue id - used for filtering results in searches.
+    # @option opts [String] :agent_id the agent id - used for filtering results in searches.
+    # @option opts [String] :operator If agentID and queueId are both present, this determines whether the query is an AND or OR between those parameters.
+    # @return [KeywordSetEntityListing]
+    def get_quality_keywordsets(opts = {})
+      data, _status_code, _headers = get_quality_keywordsets_with_http_info(opts)
+      return data
+    end
+
+    # Get the list of keyword sets
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size The total page size requested
+    # @option opts [Integer] :page_number The page number requested
+    # @option opts [String] :sort_by variable name requested to sort by
+    # @option opts [Array<Object>] :expand variable name requested by expand list
+    # @option opts [String] :next_page next page token
+    # @option opts [String] :previous_page Previous page token
+    # @option opts [String] :name the keyword set name - used for filtering results in searches.
+    # @option opts [String] :queue_id the queue id - used for filtering results in searches.
+    # @option opts [String] :agent_id the agent id - used for filtering results in searches.
+    # @option opts [String] :operator If agentID and queueId are both present, this determines whether the query is an AND or OR between those parameters.
+    # @return [Array<(KeywordSetEntityListing, Fixnum, Hash)>] KeywordSetEntityListing data, response status code and response headers
+    def get_quality_keywordsets_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_keywordsets ..."
+      end
+      if opts[:'operator'] && !['AND', 'OR'].include?(opts[:'operator'])
+        fail ArgumentError, 'invalid value for "operator", must be one of AND, OR'
+      end
+      # resource path
+      local_var_path = "/api/v2/quality/keywordsets".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
+      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
+      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
+      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+      query_params[:'queueId'] = opts[:'queue_id'] if opts[:'queue_id']
+      query_params[:'agentId'] = opts[:'agent_id'] if opts[:'agent_id']
+      query_params[:'operator'] = opts[:'operator'] if opts[:'operator']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'KeywordSetEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_keywordsets\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the published evaluation forms.
+    # 
+    # @param form_id Form ID
+    # @param [Hash] opts the optional parameters
+    # @return [EvaluationForm]
+    def get_quality_publishedform(form_id, opts = {})
+      data, _status_code, _headers = get_quality_publishedform_with_http_info(form_id, opts)
+      return data
+    end
+
+    # Get the published evaluation forms.
+    # 
+    # @param form_id Form ID
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
+    def get_quality_publishedform_with_http_info(form_id, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_publishedform ..."
+      end
+      # verify the required parameter 'form_id' is set
+      fail ArgumentError, "Missing the required parameter 'form_id' when calling QualityApi.get_quality_publishedform" if form_id.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/publishedforms/{formId}".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationForm')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_publishedform\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Get the published evaluation forms.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size (default to 25)
+    # @option opts [Integer] :page_number Page number (default to 1)
+    # @option opts [String] :name Name
+    # @return [EvaluationFormEntityListing]
+    def get_quality_publishedforms(opts = {})
+      data, _status_code, _headers = get_quality_publishedforms_with_http_info(opts)
+      return data
+    end
+
+    # Get the published evaluation forms.
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [Integer] :page_size Page size
+    # @option opts [Integer] :page_number Page number
+    # @option opts [String] :name Name
+    # @return [Array<(EvaluationFormEntityListing, Fixnum, Hash)>] EvaluationFormEntityListing data, response status code and response headers
+    def get_quality_publishedforms_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.get_quality_publishedforms ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/quality/publishedforms".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
+      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
+      query_params[:'name'] = opts[:'name'] if opts[:'name']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = nil
+            auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationFormEntityListing')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#get_quality_publishedforms\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Query for evaluation aggregates
+    # 
+    # @param body query
+    # @param [Hash] opts the optional parameters
+    # @return [AggregateQueryResponse]
+    def post_analytics_evaluations_aggregates_query(body, opts = {})
+      data, _status_code, _headers = post_analytics_evaluations_aggregates_query_with_http_info(body, opts)
+      return data
+    end
+
+    # Query for evaluation aggregates
+    # 
+    # @param body query
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(AggregateQueryResponse, Fixnum, Hash)>] AggregateQueryResponse data, response status code and response headers
+    def post_analytics_evaluations_aggregates_query_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.post_analytics_evaluations_aggregates_query ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.post_analytics_evaluations_aggregates_query" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/analytics/evaluations/aggregates/query".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'AggregateQueryResponse')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#post_analytics_evaluations_aggregates_query\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create a calibration
+    # 
+    # @param body calibration
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand calibratorId
+    # @return [Calibration]
+    def post_quality_calibrations(body, opts = {})
+      data, _status_code, _headers = post_quality_calibrations_with_http_info(body, opts)
+      return data
+    end
+
+    # Create a calibration
+    # 
+    # @param body calibration
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand calibratorId
+    # @return [Array<(Calibration, Fixnum, Hash)>] Calibration data, response status code and response headers
+    def post_quality_calibrations_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.post_quality_calibrations ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.post_quality_calibrations" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/calibrations".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Calibration')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#post_quality_calibrations\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create an evaluation
+    # 
+    # @param conversation_id conversationId
+    # @param body evaluation
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand evaluatorId
+    # @return [Evaluation]
+    def post_quality_conversation_evaluations(conversation_id, body, opts = {})
+      data, _status_code, _headers = post_quality_conversation_evaluations_with_http_info(conversation_id, body, opts)
+      return data
+    end
+
+    # Create an evaluation
+    # 
+    # @param conversation_id conversationId
+    # @param body evaluation
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand evaluatorId
+    # @return [Array<(Evaluation, Fixnum, Hash)>] Evaluation data, response status code and response headers
+    def post_quality_conversation_evaluations_with_http_info(conversation_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.post_quality_conversation_evaluations ..."
+      end
+      # verify the required parameter 'conversation_id' is set
+      fail ArgumentError, "Missing the required parameter 'conversation_id' when calling QualityApi.post_quality_conversation_evaluations" if conversation_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.post_quality_conversation_evaluations" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/conversations/{conversationId}/evaluations".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Evaluation')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#post_quality_conversation_evaluations\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Score evaluation
+    # 
+    # @param body evaluationAndScoringSet
+    # @param [Hash] opts the optional parameters
+    # @return [EvaluationScoringSet]
+    def post_quality_evaluations_scoring(body, opts = {})
+      data, _status_code, _headers = post_quality_evaluations_scoring_with_http_info(body, opts)
+      return data
+    end
+
+    # Score evaluation
+    # 
+    # @param body evaluationAndScoringSet
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(EvaluationScoringSet, Fixnum, Hash)>] EvaluationScoringSet data, response status code and response headers
+    def post_quality_evaluations_scoring_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.post_quality_evaluations_scoring ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.post_quality_evaluations_scoring" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/evaluations/scoring".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationScoringSet')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#post_quality_evaluations_scoring\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create an evaluation form.
+    # 
+    # @param body Evaluation form
+    # @param [Hash] opts the optional parameters
+    # @return [EvaluationForm]
+    def post_quality_forms(body, opts = {})
+      data, _status_code, _headers = post_quality_forms_with_http_info(body, opts)
+      return data
+    end
+
+    # Create an evaluation form.
+    # 
+    # @param body Evaluation form
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
+    def post_quality_forms_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.post_quality_forms ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.post_quality_forms" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/forms".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationForm')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#post_quality_forms\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Create a Keyword Set
+    # 
+    # @param body keywordSet
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand queueId
+    # @return [KeywordSet]
+    def post_quality_keywordsets(body, opts = {})
+      data, _status_code, _headers = post_quality_keywordsets_with_http_info(body, opts)
+      return data
+    end
+
+    # Create a Keyword Set
+    # 
+    # @param body keywordSet
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand queueId
+    # @return [Array<(KeywordSet, Fixnum, Hash)>] KeywordSet data, response status code and response headers
+    def post_quality_keywordsets_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.post_quality_keywordsets ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.post_quality_keywordsets" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/keywordsets".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'KeywordSet')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#post_quality_keywordsets\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Publish an evaluation form.
+    # 
+    # @param body Evaluation form
+    # @param [Hash] opts the optional parameters
+    # @return [EvaluationForm]
+    def post_quality_publishedforms(body, opts = {})
+      data, _status_code, _headers = post_quality_publishedforms_with_http_info(body, opts)
+      return data
+    end
+
+    # Publish an evaluation form.
+    # 
+    # @param body Evaluation form
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
+    def post_quality_publishedforms_with_http_info(body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.post_quality_publishedforms ..."
+      end
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.post_quality_publishedforms" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/publishedforms".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationForm')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#post_quality_publishedforms\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Retrieve the spotability statistic
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [KeywordSet] :body Keyword Set
+    # @return [KeywordSet]
+    def post_quality_spotability(opts = {})
+      data, _status_code, _headers = post_quality_spotability_with_http_info(opts)
+      return data
+    end
+
+    # Retrieve the spotability statistic
+    # 
+    # @param [Hash] opts the optional parameters
+    # @option opts [KeywordSet] :body Keyword Set
+    # @return [Array<(KeywordSet, Fixnum, Hash)>] KeywordSet data, response status code and response headers
+    def post_quality_spotability_with_http_info(opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.post_quality_spotability ..."
+      end
+      # resource path
+      local_var_path = "/api/v2/quality/spotability".sub('{format}','json')
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(opts[:'body'])
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'KeywordSet')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#post_quality_spotability\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update a calibration to the specified calibration via PUT.  Editable fields include: evaluators, expertEvaluator, and scoringIndex
+    # 
+    # @param calibration_id Calibration ID
+    # @param body Calibration
+    # @param [Hash] opts the optional parameters
+    # @return [Calibration]
+    def put_quality_calibration(calibration_id, body, opts = {})
+      data, _status_code, _headers = put_quality_calibration_with_http_info(calibration_id, body, opts)
+      return data
+    end
+
+    # Update a calibration to the specified calibration via PUT.  Editable fields include: evaluators, expertEvaluator, and scoringIndex
+    # 
+    # @param calibration_id Calibration ID
+    # @param body Calibration
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(Calibration, Fixnum, Hash)>] Calibration data, response status code and response headers
+    def put_quality_calibration_with_http_info(calibration_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.put_quality_calibration ..."
+      end
+      # verify the required parameter 'calibration_id' is set
+      fail ArgumentError, "Missing the required parameter 'calibration_id' when calling QualityApi.put_quality_calibration" if calibration_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.put_quality_calibration" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/calibrations/{calibrationId}".sub('{format}','json').sub('{' + 'calibrationId' + '}', calibration_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Calibration')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#put_quality_calibration\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update an evaluation
+    # 
+    # @param conversation_id conversationId
+    # @param evaluation_id evaluationId
+    # @param body evaluation
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand evaluatorId
+    # @return [Evaluation]
+    def put_quality_conversation_evaluation(conversation_id, evaluation_id, body, opts = {})
+      data, _status_code, _headers = put_quality_conversation_evaluation_with_http_info(conversation_id, evaluation_id, body, opts)
+      return data
+    end
+
+    # Update an evaluation
+    # 
+    # @param conversation_id conversationId
+    # @param evaluation_id evaluationId
+    # @param body evaluation
+    # @param [Hash] opts the optional parameters
+    # @option opts [String] :expand evaluatorId
+    # @return [Array<(Evaluation, Fixnum, Hash)>] Evaluation data, response status code and response headers
+    def put_quality_conversation_evaluation_with_http_info(conversation_id, evaluation_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.put_quality_conversation_evaluation ..."
+      end
+      # verify the required parameter 'conversation_id' is set
+      fail ArgumentError, "Missing the required parameter 'conversation_id' when calling QualityApi.put_quality_conversation_evaluation" if conversation_id.nil?
+      # verify the required parameter 'evaluation_id' is set
+      fail ArgumentError, "Missing the required parameter 'evaluation_id' when calling QualityApi.put_quality_conversation_evaluation" if evaluation_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.put_quality_conversation_evaluation" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s).sub('{' + 'evaluationId' + '}', evaluation_id.to_s)
+
+      # query parameters
+      query_params = {}
+      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'Evaluation')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#put_quality_conversation_evaluation\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update an evaluation form.
+    # 
+    # @param form_id Form ID
+    # @param body Evaluation form
+    # @param [Hash] opts the optional parameters
+    # @return [EvaluationForm]
+    def put_quality_form(form_id, body, opts = {})
+      data, _status_code, _headers = put_quality_form_with_http_info(form_id, body, opts)
+      return data
+    end
+
+    # Update an evaluation form.
+    # 
+    # @param form_id Form ID
+    # @param body Evaluation form
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
+    def put_quality_form_with_http_info(form_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.put_quality_form ..."
+      end
+      # verify the required parameter 'form_id' is set
+      fail ArgumentError, "Missing the required parameter 'form_id' when calling QualityApi.put_quality_form" if form_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.put_quality_form" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/forms/{formId}".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'EvaluationForm')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#put_quality_form\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+
+    # Update a keywordSet to the specified keywordSet via PUT.
+    # 
+    # @param keyword_set_id KeywordSet ID
+    # @param body keywordSet
+    # @param [Hash] opts the optional parameters
+    # @return [KeywordSet]
+    def put_quality_keywordset(keyword_set_id, body, opts = {})
+      data, _status_code, _headers = put_quality_keywordset_with_http_info(keyword_set_id, body, opts)
+      return data
+    end
+
+    # Update a keywordSet to the specified keywordSet via PUT.
+    # 
+    # @param keyword_set_id KeywordSet ID
+    # @param body keywordSet
+    # @param [Hash] opts the optional parameters
+    # @return [Array<(KeywordSet, Fixnum, Hash)>] KeywordSet data, response status code and response headers
+    def put_quality_keywordset_with_http_info(keyword_set_id, body, opts = {})
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "Calling API: QualityApi.put_quality_keywordset ..."
+      end
+      # verify the required parameter 'keyword_set_id' is set
+      fail ArgumentError, "Missing the required parameter 'keyword_set_id' when calling QualityApi.put_quality_keywordset" if keyword_set_id.nil?
+      # verify the required parameter 'body' is set
+      fail ArgumentError, "Missing the required parameter 'body' when calling QualityApi.put_quality_keywordset" if body.nil?
+      # resource path
+      local_var_path = "/api/v2/quality/keywordsets/{keywordSetId}".sub('{format}','json').sub('{' + 'keywordSetId' + '}', keyword_set_id.to_s)
+
+      # query parameters
+      query_params = {}
+
+      # header parameters
+      header_params = {}
+
+      # HTTP header 'Accept' (if needed)
+      local_header_accept = ['application/json']
+      local_header_accept_result = @api_client.select_header_accept(local_header_accept) and header_params['Accept'] = local_header_accept_result
+
+      # HTTP header 'Content-Type'
+      local_header_content_type = ['application/json']
+      header_params['Content-Type'] = @api_client.select_header_content_type(local_header_content_type)
+
+      # form parameters
+      form_params = {}
+
+      # http body (model)
+      post_body = @api_client.object_to_http_body(body)
+      auth_names = ['PureCloud Auth']
+      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
+        :header_params => header_params,
+        :query_params => query_params,
+        :form_params => form_params,
+        :body => post_body,
+        :auth_names => auth_names,
+        :return_type => 'KeywordSet')
+      if @api_client.config.debugging
+        @api_client.config.logger.debug "API called: QualityApi#put_quality_keywordset\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
+      end
+      return data, status_code, headers
+    end
+  end
+end