purecloudplatformclientv2 2.0.6
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- checksums.yaml +7 -0
- data/README.md +56 -0
- data/docs/ADFS.md +20 -0
- data/docs/Actions.md +13 -0
- data/docs/ActivityCode.md +20 -0
- data/docs/ActivityCodeContainer.md +13 -0
- data/docs/AcwSettings.md +14 -0
- data/docs/Address.md +17 -0
- data/docs/AddressableEntityUser.md +14 -0
- data/docs/AddressableLicenseDefinition.md +14 -0
- data/docs/Adjacents.md +15 -0
- data/docs/Agent.md +13 -0
- data/docs/AgentActivity.md +19 -0
- data/docs/AgentActivityEntityListing.md +22 -0
- data/docs/AgentEvaluatorActivity.md +19 -0
- data/docs/AggregateDataContainer.md +14 -0
- data/docs/AggregateMetricData.md +15 -0
- data/docs/AggregateQueryResponse.md +13 -0
- data/docs/AggregateViewData.md +14 -0
- data/docs/AggregationQuery.md +20 -0
- data/docs/AggregationRange.md +14 -0
- data/docs/AggregationResult.md +17 -0
- data/docs/AggregationResultEntry.md +16 -0
- data/docs/AlertingApi.md +2129 -0
- data/docs/AnalyticsApi.md +1347 -0
- data/docs/AnalyticsConversation.md +17 -0
- data/docs/AnalyticsConversationQueryResponse.md +14 -0
- data/docs/AnalyticsConversationSegment.md +36 -0
- data/docs/AnalyticsEvaluation.md +22 -0
- data/docs/AnalyticsParticipant.md +19 -0
- data/docs/AnalyticsProperty.md +15 -0
- data/docs/AnalyticsQueryAggregation.md +17 -0
- data/docs/AnalyticsQueryClause.md +14 -0
- data/docs/AnalyticsQueryFilter.md +15 -0
- data/docs/AnalyticsQueryPredicate.md +20 -0
- data/docs/AnalyticsRoutingStatusRecord.md +16 -0
- data/docs/AnalyticsSession.md +44 -0
- data/docs/AnalyticsUserDetail.md +15 -0
- data/docs/AnalyticsUserDetailsQueryResponse.md +14 -0
- data/docs/AnalyticsUserPresenceRecord.md +17 -0
- data/docs/AnalyticsView.md +16 -0
- data/docs/Annotation.md +30 -0
- data/docs/AnswerOption.md +15 -0
- data/docs/ArchitectApi.md +2924 -0
- data/docs/ArchiveRetention.md +14 -0
- data/docs/Attachment.md +17 -0
- data/docs/AttemptLimits.md +22 -0
- data/docs/AttemptLimitsEntityListing.md +22 -0
- data/docs/AttemptLimitsNotification.md +24 -0
- data/docs/AttemptLimitsNotificationRecallEntries.md +15 -0
- data/docs/AttemptLimitsNotificationRecallEntry.md +15 -0
- data/docs/Attribute.md +21 -0
- data/docs/AttributeEntityListing.md +22 -0
- data/docs/AttributeFilterItem.md +15 -0
- data/docs/AttributeQueryRequest.md +15 -0
- data/docs/AttributesApi.md +377 -0
- data/docs/AuditChange.md +16 -0
- data/docs/AuditEntity.md +16 -0
- data/docs/AuditEntityReference.md +17 -0
- data/docs/AuditFacet.md +14 -0
- data/docs/AuditFilter.md +16 -0
- data/docs/AuditMessage.md +28 -0
- data/docs/AuditSearchResult.md +18 -0
- data/docs/AuditUser.md +15 -0
- data/docs/AuthorizationApi.md +1067 -0
- data/docs/AvailableLanguageList.md +13 -0
- data/docs/AvailableTopic.md +16 -0
- data/docs/AvailableTopicEntityListing.md +13 -0
- data/docs/AvailableTranslations.md +14 -0
- data/docs/Bullseye.md +13 -0
- data/docs/Calibration.md +28 -0
- data/docs/CalibrationAssignment.md +16 -0
- data/docs/CalibrationCreate.md +28 -0
- data/docs/CalibrationEntityListing.md +22 -0
- data/docs/Call.md +31 -0
- data/docs/CallBasic.md +31 -0
- data/docs/CallCommand.md +13 -0
- data/docs/CallConversation.md +18 -0
- data/docs/CallConversationEntityListing.md +22 -0
- data/docs/CallConversationNotification.md +17 -0
- data/docs/CallConversationNotificationCallMediaParticipant.md +48 -0
- data/docs/CallConversationNotificationDetail.md +16 -0
- data/docs/CallConversationNotificationErrorBody.md +22 -0
- data/docs/CallConversationNotificationErrorInfo.md +22 -0
- data/docs/CallConversationNotificationFaxStatus.md +20 -0
- data/docs/CallConversationNotificationParticipants.md +48 -0
- data/docs/CallConversationNotificationUriReference.md +14 -0
- data/docs/CallConversationNotificationWrapup.md +18 -0
- data/docs/CallForwarding.md +19 -0
- data/docs/CallMediaParticipant.md +48 -0
- data/docs/CallMediaPolicy.md +14 -0
- data/docs/CallMediaPolicyConditions.md +19 -0
- data/docs/CallRecord.md +14 -0
- data/docs/CallableContactsDiagnostic.md +16 -0
- data/docs/CallableTime.md +14 -0
- data/docs/CallableTimeSet.md +19 -0
- data/docs/CallableTimeSetEntityListing.md +22 -0
- data/docs/CallableTimeSetNotification.md +19 -0
- data/docs/CallableTimeSetNotificationCallableTime.md +15 -0
- data/docs/CallableTimeSetNotificationCallableTimes.md +15 -0
- data/docs/CallableTimeSetNotificationTimeSlot.md +16 -0
- data/docs/CallableTimeSetNotificationTimeSlots.md +16 -0
- data/docs/Callback.md +30 -0
- data/docs/CallbackBasic.md +30 -0
- data/docs/CallbackConversation.md +17 -0
- data/docs/CallbackConversationEntityListing.md +22 -0
- data/docs/CallbackConversationNotification.md +16 -0
- data/docs/CallbackConversationNotificationCallbackMediaParticipant.md +44 -0
- data/docs/CallbackConversationNotificationDetail.md +16 -0
- data/docs/CallbackConversationNotificationDialerPreview.md +18 -0
- data/docs/CallbackConversationNotificationErrorBody.md +22 -0
- data/docs/CallbackConversationNotificationErrorInfo.md +22 -0
- data/docs/CallbackConversationNotificationErrorInfoDetails.md +16 -0
- data/docs/CallbackConversationNotificationParticipants.md +44 -0
- data/docs/CallbackConversationNotificationPhoneNumberColumn.md +15 -0
- data/docs/CallbackConversationNotificationUriReference.md +14 -0
- data/docs/CallbackConversationNotificationWrapup.md +18 -0
- data/docs/CallbackIdentifier.md +14 -0
- data/docs/CallbackMediaParticipant.md +44 -0
- data/docs/Campaign.md +41 -0
- data/docs/CampaignDiagnostics.md +16 -0
- data/docs/CampaignEntityListing.md +22 -0
- data/docs/CampaignInteraction.md +33 -0
- data/docs/CampaignInteractions.md +18 -0
- data/docs/CampaignNotification.md +43 -0
- data/docs/CampaignNotificationContactSort.md +16 -0
- data/docs/CampaignNotificationErrors.md +15 -0
- data/docs/CampaignNotificationPhoneColumn.md +15 -0
- data/docs/CampaignNotificationPhoneColumns.md +15 -0
- data/docs/CampaignNotificationRestErrorDetail.md +15 -0
- data/docs/CampaignNotificationUriReference.md +14 -0
- data/docs/CampaignProgress.md +17 -0
- data/docs/CampaignProgressNotification.md +17 -0
- data/docs/CampaignProgressNotificationUriReference.md +14 -0
- data/docs/CampaignRule.md +23 -0
- data/docs/CampaignRuleAction.md +16 -0
- data/docs/CampaignRuleActionEntities.md +15 -0
- data/docs/CampaignRuleCondition.md +15 -0
- data/docs/CampaignRuleEntities.md +14 -0
- data/docs/CampaignRuleEntityListing.md +22 -0
- data/docs/CampaignRuleNotification.md +23 -0
- data/docs/CampaignRuleNotificationCampaignRuleAction.md +17 -0
- data/docs/CampaignRuleNotificationCampaignRuleActionEntities.md +16 -0
- data/docs/CampaignRuleNotificationCampaignRuleActions.md +17 -0
- data/docs/CampaignRuleNotificationCampaignRuleCondition.md +16 -0
- data/docs/CampaignRuleNotificationCampaignRuleConditions.md +16 -0
- data/docs/CampaignRuleNotificationCampaignRuleEntities.md +14 -0
- data/docs/CampaignRuleNotificationUriReference.md +14 -0
- data/docs/CampaignRuleParameters.md +16 -0
- data/docs/CampaignSchedule.md +21 -0
- data/docs/CampaignScheduleNotification.md +21 -0
- data/docs/CampaignScheduleNotificationIntervals.md +15 -0
- data/docs/CampaignScheduleNotificationScheduleInterval.md +15 -0
- data/docs/CampaignScheduleNotificationUriReference.md +14 -0
- data/docs/CampaignSequence.md +23 -0
- data/docs/CampaignSequenceEntityListing.md +22 -0
- data/docs/CampaignSequenceNotification.md +23 -0
- data/docs/CampaignSequenceNotificationUriReference.md +14 -0
- data/docs/CampaignStats.md +18 -0
- data/docs/CampaignTimeSlot.md +15 -0
- data/docs/Certificate.md +13 -0
- data/docs/CertificateAuthorityEntityListing.md +22 -0
- data/docs/CertificateDetails.md +19 -0
- data/docs/Change.md +16 -0
- data/docs/Channel.md +14 -0
- data/docs/ChannelEntityListing.md +13 -0
- data/docs/ChannelTopic.md +14 -0
- data/docs/ChannelTopicEntityListing.md +13 -0
- data/docs/Chat.md +13 -0
- data/docs/ChatConversation.md +17 -0
- data/docs/ChatConversationEntityListing.md +22 -0
- data/docs/ChatConversationNotification.md +16 -0
- data/docs/ChatConversationNotificationChatMediaParticipant.md +38 -0
- data/docs/ChatConversationNotificationDetail.md +16 -0
- data/docs/ChatConversationNotificationErrorBody.md +22 -0
- data/docs/ChatConversationNotificationErrorInfo.md +22 -0
- data/docs/ChatConversationNotificationParticipants.md +38 -0
- data/docs/ChatConversationNotificationUriReference.md +14 -0
- data/docs/ChatConversationNotificationWrapup.md +18 -0
- data/docs/ChatMediaParticipant.md +38 -0
- data/docs/ChatMediaPolicy.md +14 -0
- data/docs/ChatMediaPolicyConditions.md +18 -0
- data/docs/ChatMessage.md +21 -0
- data/docs/ChatMessageUser.md +17 -0
- data/docs/CobrowseConversation.md +17 -0
- data/docs/CobrowseConversationEntityListing.md +22 -0
- data/docs/CobrowseConversationNotification.md +16 -0
- data/docs/CobrowseConversationNotificationCobrowseMediaParticipant.md +42 -0
- data/docs/CobrowseConversationNotificationDetail.md +16 -0
- data/docs/CobrowseConversationNotificationErrorBody.md +22 -0
- data/docs/CobrowseConversationNotificationErrorInfo.md +22 -0
- data/docs/CobrowseConversationNotificationParticipants.md +42 -0
- data/docs/CobrowseConversationNotificationUriReference.md +14 -0
- data/docs/CobrowseConversationNotificationWrapup.md +18 -0
- data/docs/CobrowseMediaParticipant.md +42 -0
- data/docs/Cobrowsesession.md +25 -0
- data/docs/CommandStatus.md +20 -0
- data/docs/CommandStatusEntityListing.md +22 -0
- data/docs/Condition.md +19 -0
- data/docs/ConnectRate.md +15 -0
- data/docs/ConsultTransfer.md +14 -0
- data/docs/ConsultTransferResponse.md +13 -0
- data/docs/ConsultTransferUpdate.md +13 -0
- data/docs/ConsumedResourcesEntityListing.md +22 -0
- data/docs/ConsumingResourcesEntityListing.md +22 -0
- data/docs/Contact.md +16 -0
- data/docs/ContactAddress.md +18 -0
- data/docs/ContactCallbackRequest.md +17 -0
- data/docs/ContactList.md +25 -0
- data/docs/ContactListEntityListing.md +22 -0
- data/docs/ContactListNotification.md +25 -0
- data/docs/ContactListNotificationContactPhoneNumberColumn.md +16 -0
- data/docs/ContactListNotificationImportStatus.md +18 -0
- data/docs/ContactListNotificationPhoneColumns.md +16 -0
- data/docs/ContactListNotificationUriReference.md +14 -0
- data/docs/ContactListing.md +22 -0
- data/docs/ContactPhoneNumberColumn.md +15 -0
- data/docs/ContactSort.md +15 -0
- data/docs/ContentAttributeFilterItem.md +15 -0
- data/docs/ContentFacetFilterItem.md +16 -0
- data/docs/ContentFilterItem.md +16 -0
- data/docs/ContentManagementApi.md +2470 -0
- data/docs/ContentQueryRequest.md +20 -0
- data/docs/ContentSortItem.md +14 -0
- data/docs/Conversation.md +23 -0
- data/docs/ConversationAssociation.md +15 -0
- data/docs/ConversationBasic.md +18 -0
- data/docs/ConversationChat.md +24 -0
- data/docs/ConversationEntityListing.md +22 -0
- data/docs/ConversationNotification.md +17 -0
- data/docs/ConversationNotificationAddress.md +18 -0
- data/docs/ConversationNotificationCall.md +32 -0
- data/docs/ConversationNotificationCallback.md +30 -0
- data/docs/ConversationNotificationCallbacks.md +30 -0
- data/docs/ConversationNotificationCalls.md +32 -0
- data/docs/ConversationNotificationChat.md +22 -0
- data/docs/ConversationNotificationChats.md +22 -0
- data/docs/ConversationNotificationCobrowse.md +26 -0
- data/docs/ConversationNotificationCobrowsesessions.md +26 -0
- data/docs/ConversationNotificationDialerPreview.md +18 -0
- data/docs/ConversationNotificationDisconnectReason.md +15 -0
- data/docs/ConversationNotificationDisconnectReasons.md +15 -0
- data/docs/ConversationNotificationEmail.md +24 -0
- data/docs/ConversationNotificationEmails.md +24 -0
- data/docs/ConversationNotificationErrorDetails.md +20 -0
- data/docs/ConversationNotificationErrorInfo.md +20 -0
- data/docs/ConversationNotificationFaxStatus.md +20 -0
- data/docs/ConversationNotificationParticipant.md +40 -0
- data/docs/ConversationNotificationParticipants.md +40 -0
- data/docs/ConversationNotificationPhoneNumberColumn.md +15 -0
- data/docs/ConversationNotificationScreenshare.md +22 -0
- data/docs/ConversationNotificationScreenshares.md +22 -0
- data/docs/ConversationNotificationSelf.md +18 -0
- data/docs/ConversationNotificationSocialExpression.md +26 -0
- data/docs/ConversationNotificationSocialExpressions.md +26 -0
- data/docs/ConversationNotificationVideo.md +24 -0
- data/docs/ConversationNotificationVideos.md +24 -0
- data/docs/ConversationNotificationWrapup.md +18 -0
- data/docs/ConversationQuery.md +20 -0
- data/docs/ConversationsApi.md +4864 -0
- data/docs/CopyVoicemailMessage.md +15 -0
- data/docs/CoverSheet.md +14 -0
- data/docs/CreateCallRequest.md +21 -0
- data/docs/CreateCallResponse.md +15 -0
- data/docs/CreateCallbackCommand.md +20 -0
- data/docs/CreateCallbackResponse.md +14 -0
- data/docs/CreateEmailRequest.md +24 -0
- data/docs/CreateQueueRequest.md +35 -0
- data/docs/CreateShareRequest.md +17 -0
- data/docs/CreateShareRequestMember.md +14 -0
- data/docs/CreateShareResponse.md +23 -0
- data/docs/CreateUser.md +18 -0
- data/docs/CreateWebChatRequest.md +19 -0
- data/docs/CurrentUserScheduleRequestBody.md +14 -0
- data/docs/CustomerInteractionCenter.md +19 -0
- data/docs/DID.md +28 -0
- data/docs/DIDEntityListing.md +22 -0
- data/docs/DIDPool.md +28 -0
- data/docs/DIDPoolEntityListing.md +22 -0
- data/docs/DefaultGreetingList.md +22 -0
- data/docs/DeleteRetention.md +13 -0
- data/docs/Dependency.md +19 -0
- data/docs/DependencyObject.md +21 -0
- data/docs/DependencyObjectEntityListing.md +22 -0
- data/docs/DependencyStatus.md +21 -0
- data/docs/DependencyType.md +16 -0
- data/docs/DependencyTypeEntityListing.md +22 -0
- data/docs/Destination.md +16 -0
- data/docs/Detail.md +16 -0
- data/docs/DialerAction.md +16 -0
- data/docs/DialerAuditRequest.md +16 -0
- data/docs/DialerContact.md +20 -0
- data/docs/DialerPreview.md +17 -0
- data/docs/DialerRule.md +18 -0
- data/docs/DigitLength.md +14 -0
- data/docs/DisconnectReason.md +15 -0
- data/docs/DncList.md +24 -0
- data/docs/DncListCreate.md +24 -0
- data/docs/DncListEntityListing.md +22 -0
- data/docs/DncListNotification.md +24 -0
- data/docs/DncListNotificationImportStatus.md +18 -0
- data/docs/Document.md +43 -0
- data/docs/DocumentAttribute.md +14 -0
- data/docs/DocumentAudit.md +28 -0
- data/docs/DocumentAuditEntityListing.md +22 -0
- data/docs/DocumentDataV2Notification.md +26 -0
- data/docs/DocumentDataV2NotificationCreatedBy.md +14 -0
- data/docs/DocumentDataV2NotificationLockData.md +15 -0
- data/docs/DocumentDataV2NotificationLockInfo.md +15 -0
- data/docs/DocumentDataV2NotificationUserData.md +14 -0
- data/docs/DocumentDataV2NotificationWorkspace.md +13 -0
- data/docs/DocumentDataV2NotificationWorkspaceData.md +13 -0
- data/docs/DocumentEntityListing.md +22 -0
- data/docs/DocumentThumbnail.md +16 -0
- data/docs/DocumentUpdate.md +21 -0
- data/docs/DocumentUpload.md +16 -0
- data/docs/DocumentationResult.md +32 -0
- data/docs/DocumentationSearchCriteria.md +20 -0
- data/docs/DocumentationSearchRequest.md +17 -0
- data/docs/DocumentationSearchResponse.md +21 -0
- data/docs/DomainCapabilities.md +18 -0
- data/docs/DomainCertificateAuthority.md +28 -0
- data/docs/DomainEdgeSoftwareUpdateDto.md +22 -0
- data/docs/DomainEdgeSoftwareVersionDto.md +20 -0
- data/docs/DomainEdgeSoftwareVersionDtoEntityListing.md +22 -0
- data/docs/DomainEntity.md +15 -0
- data/docs/DomainEntityListing.md +22 -0
- data/docs/DomainEntityListingEvaluationForm.md +22 -0
- data/docs/DomainEntityListingQueryResult.md +22 -0
- data/docs/DomainLogicalInterface.md +45 -0
- data/docs/DomainNetworkAddress.md +16 -0
- data/docs/DomainNetworkCommandResponse.md +16 -0
- data/docs/DomainNetworkRoute.md +17 -0
- data/docs/DomainOrgRoleDifference.md +17 -0
- data/docs/DomainOrganizationProduct.md +13 -0
- data/docs/DomainOrganizationRole.md +23 -0
- data/docs/DomainOrganizationRoleCreate.md +23 -0
- data/docs/DomainOrganizationRoleUpdate.md +23 -0
- data/docs/DomainPermission.md +17 -0
- data/docs/DomainPermissionCollection.md +17 -0
- data/docs/DomainPermissionPolicy.md +20 -0
- data/docs/DomainPhysicalCapabilities.md +14 -0
- data/docs/DomainPhysicalInterface.md +29 -0
- data/docs/DomainResourceConditionNode.md +17 -0
- data/docs/DomainResourceConditionValue.md +16 -0
- data/docs/DomainRole.md +14 -0
- data/docs/DomainSchemaReference.md +24 -0
- data/docs/DownloadResponse.md +15 -0
- data/docs/DurationCondition.md +15 -0
- data/docs/Edge.md +50 -0
- data/docs/EdgeAutoUpdateConfig.md +16 -0
- data/docs/EdgeEntityListing.md +22 -0
- data/docs/EdgeGroup.md +27 -0
- data/docs/EdgeGroupEntityListing.md +22 -0
- data/docs/EdgeInterface.md +20 -0
- data/docs/EdgeLine.md +32 -0
- data/docs/EdgeLineEntityListing.md +22 -0
- data/docs/EdgeLogsJob.md +25 -0
- data/docs/EdgeLogsJobFile.md +30 -0
- data/docs/EdgeLogsJobRequest.md +15 -0
- data/docs/EdgeLogsJobResponse.md +24 -0
- data/docs/EdgeLogsJobUploadRequest.md +13 -0
- data/docs/EdgeRebootParameters.md +13 -0
- data/docs/EdgeServiceStateRequest.md +14 -0
- data/docs/EdgeTrunkBase.md +27 -0
- data/docs/EdgeVersionInformation.md +13 -0
- data/docs/EdgeVersionReport.md +14 -0
- data/docs/Email.md +26 -0
- data/docs/EmailAddress.md +14 -0
- data/docs/EmailAttachment.md +17 -0
- data/docs/EmailConversation.md +17 -0
- data/docs/EmailConversationEntityListing.md +22 -0
- data/docs/EmailConversationNotification.md +16 -0
- data/docs/EmailConversationNotificationDetail.md +16 -0
- data/docs/EmailConversationNotificationEmailMediaParticipant.md +39 -0
- data/docs/EmailConversationNotificationErrorBody.md +22 -0
- data/docs/EmailConversationNotificationErrorInfo.md +22 -0
- data/docs/EmailConversationNotificationParticipants.md +39 -0
- data/docs/EmailConversationNotificationUriReference.md +14 -0
- data/docs/EmailConversationNotificationWrapup.md +18 -0
- data/docs/EmailMediaParticipant.md +39 -0
- data/docs/EmailMediaPolicy.md +14 -0
- data/docs/EmailMediaPolicyConditions.md +17 -0
- data/docs/EmailMessage.md +24 -0
- data/docs/EmailMessageListing.md +22 -0
- data/docs/EmailSetup.md +13 -0
- data/docs/Empty.md +12 -0
- data/docs/EncryptionKey.md +18 -0
- data/docs/EncryptionKeyEntityListing.md +22 -0
- data/docs/Endpoint.md +30 -0
- data/docs/EndpointEntityListing.md +22 -0
- data/docs/Entry.md +14 -0
- data/docs/ErrorBody.md +22 -0
- data/docs/ErrorDetails.md +20 -0
- data/docs/EstimatedWaitTimePredictions.md +13 -0
- data/docs/Evaluation.md +32 -0
- data/docs/EvaluationAssignment.md +14 -0
- data/docs/EvaluationEntityListing.md +22 -0
- data/docs/EvaluationForm.md +21 -0
- data/docs/EvaluationFormAndScoringSet.md +14 -0
- data/docs/EvaluationFormEntityListing.md +22 -0
- data/docs/EvaluationScoringSet.md +18 -0
- data/docs/EvaluatorActivity.md +22 -0
- data/docs/EvaluatorActivityEntityListing.md +22 -0
- data/docs/ExpansionCriterium.md +14 -0
- data/docs/ExportUri.md +14 -0
- data/docs/ExportUriNotification.md +15 -0
- data/docs/Extension.md +28 -0
- data/docs/ExtensionEntityListing.md +22 -0
- data/docs/ExtensionPool.md +26 -0
- data/docs/ExtensionPoolEntityListing.md +22 -0
- data/docs/ExternalContact.md +32 -0
- data/docs/ExternalContactsApi.md +1886 -0
- data/docs/ExternalDataSource.md +14 -0
- data/docs/ExternalOrganization.md +30 -0
- data/docs/ExternalOrganizationListing.md +22 -0
- data/docs/FacetEntry.md +20 -0
- data/docs/FacetInfo.md +14 -0
- data/docs/FacetKeyAttribute.md +15 -0
- data/docs/FacetStatistics.md +19 -0
- data/docs/FacetTerm.md +18 -0
- data/docs/FailedObject.md +16 -0
- data/docs/FaxApi.md +371 -0
- data/docs/FaxDataV2Notification.md +29 -0
- data/docs/FaxDataV2NotificationLockData.md +15 -0
- data/docs/FaxDataV2NotificationLockInfo.md +15 -0
- data/docs/FaxDataV2NotificationUserData.md +14 -0
- data/docs/FaxDataV2NotificationWorkspaceData.md +13 -0
- data/docs/FaxDocument.md +30 -0
- data/docs/FaxDocumentEntityListing.md +22 -0
- data/docs/FaxSendRequest.md +21 -0
- data/docs/FaxSendResponse.md +17 -0
- data/docs/FaxStatus.md +20 -0
- data/docs/FaxSummary.md +15 -0
- data/docs/FeatureState.md +13 -0
- data/docs/FieldConfig.md +20 -0
- data/docs/FieldConfigs.md +16 -0
- data/docs/FieldList.md +21 -0
- data/docs/Flow.md +28 -0
- data/docs/FlowEntityListing.md +22 -0
- data/docs/FlowVersion.md +24 -0
- data/docs/FlowVersionEntityListing.md +22 -0
- data/docs/GSuite.md +20 -0
- data/docs/Geolocation.md +23 -0
- data/docs/GeolocationApi.md +255 -0
- data/docs/GeolocationNotification.md +17 -0
- data/docs/GeolocationSettings.md +17 -0
- data/docs/Greeting.md +24 -0
- data/docs/GreetingAudioFile.md +15 -0
- data/docs/GreetingListing.md +22 -0
- data/docs/GreetingMediaInfo.md +15 -0
- data/docs/GreetingOwner.md +15 -0
- data/docs/GreetingsApi.md +999 -0
- data/docs/Group.md +25 -0
- data/docs/GroupContact.md +16 -0
- data/docs/GroupEntityListing.md +22 -0
- data/docs/GroupMembersUpdate.md +14 -0
- data/docs/GroupSearchCriteria.md +20 -0
- data/docs/GroupSearchRequest.md +17 -0
- data/docs/GroupUpdate.md +22 -0
- data/docs/GroupsApi.md +700 -0
- data/docs/GroupsSearchResponse.md +21 -0
- data/docs/HeartBeatAlert.md +24 -0
- data/docs/HeartBeatAlertContainer.md +22 -0
- data/docs/HeartBeatAlertNotification.md +22 -0
- data/docs/HeartBeatAlertNotificationNotificationUser.md +14 -0
- data/docs/HeartBeatAlertNotificationNotificationUsers.md +14 -0
- data/docs/HeartBeatRule.md +22 -0
- data/docs/HeartBeatRuleContainer.md +22 -0
- data/docs/HeartBeatRuleNotification.md +21 -0
- data/docs/HeartBeatRuleNotificationNotificationUser.md +14 -0
- data/docs/IdentityNow.md +20 -0
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- data/lib/purecloudplatformclientv2/models/voicemail_search_criteria.rb +287 -0
- data/lib/purecloudplatformclientv2/models/voicemail_search_request.rb +246 -0
- data/lib/purecloudplatformclientv2/models/voicemail_user_policy.rb +209 -0
- data/lib/purecloudplatformclientv2/models/voicemails_search_response.rb +287 -0
- data/lib/purecloudplatformclientv2/models/wfm_user_entity_listing.rb +180 -0
- data/lib/purecloudplatformclientv2/models/workspace.rb +302 -0
- data/lib/purecloudplatformclientv2/models/workspace_create.rb +201 -0
- data/lib/purecloudplatformclientv2/models/workspace_entity_listing.rb +261 -0
- data/lib/purecloudplatformclientv2/models/workspace_member.rb +271 -0
- data/lib/purecloudplatformclientv2/models/workspace_member_entity_listing.rb +261 -0
- data/lib/purecloudplatformclientv2/models/workspace_summary.rb +187 -0
- data/lib/purecloudplatformclientv2/models/wrap_up_code_mapping.rb +252 -0
- data/lib/purecloudplatformclientv2/models/wrap_up_code_mapping_notification.rb +236 -0
- data/lib/purecloudplatformclientv2/models/wrapup.rb +241 -0
- data/lib/purecloudplatformclientv2/models/wrapup_code.rb +241 -0
- data/lib/purecloudplatformclientv2/models/wrapup_code_entity_listing.rb +261 -0
- data/lib/purecloudplatformclientv2/version.rb +19 -0
- data/purecloudplatformclientv2.gemspec +32 -0
- data/spec/api_client_spec.rb +273 -0
- data/spec/configuration_spec.rb +25 -0
- data/spec/spec_helper.rb +99 -0
- metadata +2050 -0
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title: PresenceQueryResponse
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---
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## PureCloud::PresenceQueryResponse
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **system_to_organization_mappings** | **Hash<String, Array<String>>** | A mapping from system presence to a list of organization presence ids | [optional] |
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| **results** | [**Array<AggregateDataContainer>**](AggregateDataContainer.html) | | [optional] |
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---
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title: Prompt
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---
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## PureCloud::Prompt
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## Properties
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **name** | **String** | The prompt name. | |
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| **description** | **String** | | [optional] |
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| **resources** | [**Array<PromptAsset>**](PromptAsset.html) | | [optional] |
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| **current_operation** | [**Operation**](Operation.html) | | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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---
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title: PromptAsset
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---
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## PureCloud::PromptAsset
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **name** | **String** | | [optional] |
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| **prompt_id** | **String** | | [optional] |
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| **language** | **String** | | [optional] |
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| **media_uri** | **String** | | [optional] |
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| **tts_string** | **String** | | [optional] |
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| **upload_status** | **String** | | [optional] |
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| **upload_uri** | **String** | | [optional] |
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| **language_default** | **BOOLEAN** | | [optional] |
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| **tags** | **Hash<String, Array<String>>** | | [optional] |
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| **duration_seconds** | **Float** | | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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---
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title: PromptAssetCreate
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---
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## PureCloud::PromptAssetCreate
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **name** | **String** | | [optional] |
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| **prompt_id** | **String** | | [optional] |
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| **language** | **String** | The prompt language. | |
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| **media_uri** | **String** | | [optional] |
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| **tts_string** | **String** | | [optional] |
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| **upload_status** | **String** | | [optional] |
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| **upload_uri** | **String** | | [optional] |
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| **language_default** | **BOOLEAN** | | [optional] |
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| **tags** | **Hash<String, Array<String>>** | | [optional] |
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| **duration_seconds** | **Float** | | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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{: class="table table-striped"}
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---
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title: PromptAssetEntityListing
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---
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## PureCloud::PromptAssetEntityListing
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **entities** | [**Array<PromptAsset>**](PromptAsset.html) | | [optional] |
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| **page_size** | **Integer** | | [optional] |
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| **page_number** | **Integer** | | [optional] |
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| **total** | **Integer** | | [optional] |
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| **self_uri** | **String** | | [optional] |
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| **first_uri** | **String** | | [optional] |
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| **previous_uri** | **String** | | [optional] |
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| **next_uri** | **String** | | [optional] |
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| **last_uri** | **String** | | [optional] |
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| **page_count** | **Integer** | | [optional] |
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{: class="table table-striped"}
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---
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title: PromptEntityListing
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---
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## PureCloud::PromptEntityListing
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **entities** | [**Array<Prompt>**](Prompt.html) | | [optional] |
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| **page_size** | **Integer** | | [optional] |
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| **page_number** | **Integer** | | [optional] |
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| **total** | **Integer** | | [optional] |
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| **self_uri** | **String** | | [optional] |
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| **first_uri** | **String** | | [optional] |
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| **previous_uri** | **String** | | [optional] |
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| **next_uri** | **String** | | [optional] |
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| **last_uri** | **String** | | [optional] |
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| **page_count** | **Integer** | | [optional] |
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{: class="table table-striped"}
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---
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title: PropertyIndexRequest
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---
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## PureCloud::PropertyIndexRequest
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **session_id** | **String** | Attach properties to a segment in the indicated session | |
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| **target_date** | **DateTime** | Attach properties to a segment covering a specific point in time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | |
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| **properties** | [**Array<AnalyticsProperty>**](AnalyticsProperty.html) | The list of properties to index | |
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{: class="table table-striped"}
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---
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title: ProvisionInfo
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---
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## PureCloud::ProvisionInfo
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **time** | **DateTime** | The time at which this phone was provisioned. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
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| **source** | **String** | The source of the provisioning | [optional] |
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| **error_info** | **String** | The error information from the provision process, if any | [optional] |
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{: class="table table-striped"}
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data/docs/PureCloud.md
ADDED
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---
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title: PureCloud
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---
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## PureCloud::PureCloud
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
|
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| **name** | **String** | | [optional] |
|
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12
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| **disabled** | **BOOLEAN** | | [optional] |
|
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13
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| **self_uri** | **String** | The URI for this object | [optional] |
|
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{: class="table table-striped"}
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---
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title: QualifierMappingObservationQueryResponse
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---
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## PureCloud::QualifierMappingObservationQueryResponse
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
|
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| **system_to_organization_mappings** | **Hash<String, Array<String>>** | A mapping from system presence to a list of organization presence ids | [optional] |
|
|
11
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| **results** | [**Array<ObservationDataContainer>**](ObservationDataContainer.html) | | [optional] |
|
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{: class="table table-striped"}
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|
data/docs/QualityApi.md
ADDED
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---
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title: QualityApi
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---
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## PureCloud::QualityApi
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All URIs are relative to *https://api.mypurecloud.com*
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Method | Description
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------------- | ------------- | -------------
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[**delete_quality_calibration**](QualityApi.html#delete_quality_calibration) | Delete a calibration by id.
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[**delete_quality_conversation_evaluation**](QualityApi.html#delete_quality_conversation_evaluation) | Delete an evaluation
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[**delete_quality_form**](QualityApi.html#delete_quality_form) | Delete an evaluation form.
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[**delete_quality_keywordset**](QualityApi.html#delete_quality_keywordset) | Delete a keywordSet by id.
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[**delete_quality_keywordsets**](QualityApi.html#delete_quality_keywordsets) | Delete keyword sets
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[**get_quality_agents_activity**](QualityApi.html#get_quality_agents_activity) | Gets a list of Agent Activities
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[**get_quality_calibration**](QualityApi.html#get_quality_calibration) | Get a calibration by id.
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[**get_quality_calibrations**](QualityApi.html#get_quality_calibrations) | Get the list of calibrations
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[**get_quality_conversation_audits**](QualityApi.html#get_quality_conversation_audits) | Get audits for conversation or recording
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[**get_quality_conversation_evaluation**](QualityApi.html#get_quality_conversation_evaluation) | Get an evaluation
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[**get_quality_evaluations_query**](QualityApi.html#get_quality_evaluations_query) | Queries Evaluations and returns a paged list
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[**get_quality_evaluators_activity**](QualityApi.html#get_quality_evaluators_activity) | Get an evaluator activity
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[**get_quality_form**](QualityApi.html#get_quality_form) | Get an evaluation form
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[**get_quality_form_versions**](QualityApi.html#get_quality_form_versions) | Gets all the revisions for a specific evaluation.
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[**get_quality_forms**](QualityApi.html#get_quality_forms) | Get the list of evaluation forms
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[**get_quality_keywordset**](QualityApi.html#get_quality_keywordset) | Get a keywordSet by id.
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[**get_quality_keywordsets**](QualityApi.html#get_quality_keywordsets) | Get the list of keyword sets
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[**get_quality_publishedform**](QualityApi.html#get_quality_publishedform) | Get the published evaluation forms.
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[**get_quality_publishedforms**](QualityApi.html#get_quality_publishedforms) | Get the published evaluation forms.
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[**post_analytics_evaluations_aggregates_query**](QualityApi.html#post_analytics_evaluations_aggregates_query) | Query for evaluation aggregates
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[**post_quality_calibrations**](QualityApi.html#post_quality_calibrations) | Create a calibration
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[**post_quality_conversation_evaluations**](QualityApi.html#post_quality_conversation_evaluations) | Create an evaluation
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[**post_quality_evaluations_scoring**](QualityApi.html#post_quality_evaluations_scoring) | Score evaluation
|
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[**post_quality_forms**](QualityApi.html#post_quality_forms) | Create an evaluation form.
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[**post_quality_keywordsets**](QualityApi.html#post_quality_keywordsets) | Create a Keyword Set
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[**post_quality_publishedforms**](QualityApi.html#post_quality_publishedforms) | Publish an evaluation form.
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[**post_quality_spotability**](QualityApi.html#post_quality_spotability) | Retrieve the spotability statistic
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[**put_quality_calibration**](QualityApi.html#put_quality_calibration) | Update a calibration to the specified calibration via PUT. Editable fields include: evaluators, expertEvaluator, and scoringIndex
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[**put_quality_conversation_evaluation**](QualityApi.html#put_quality_conversation_evaluation) | Update an evaluation
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[**put_quality_form**](QualityApi.html#put_quality_form) | Update an evaluation form.
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[**put_quality_keywordset**](QualityApi.html#put_quality_keywordset) | Update a keywordSet to the specified keywordSet via PUT.
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{: class="table table-striped"}
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<a name="delete_quality_calibration"></a>
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## -[**Calibration**](Calibration.html) delete_quality_calibration(calibration_id, calibrator_id)
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|
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Delete a calibration by id.
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Wraps DELETE /api/v2/quality/calibrations/{calibrationId}
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### Example
|
|
56
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~~~ruby
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|
57
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# load the gem
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|
58
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require 'purecloudplatformclientv2'
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|
59
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# setup authorization
|
|
60
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@secret = ENV['PURECLOUD_SECRET']
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@id = ENV['PURECLOUD_CLIENT_ID']
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environment = "mypurecloud.com"
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|
63
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|
|
64
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@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
65
|
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|
|
66
|
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PureCloud.configure do |config|
|
|
67
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config.access_token = @authToken
|
|
68
|
+
end
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|
69
|
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|
|
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api_instance = PureCloud::QualityApi.new
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|
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|
|
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calibration_id = "calibration_id_example" # String | Calibration ID
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|
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|
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|
|
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calibrator_id = "calibrator_id_example" # String | calibratorId
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|
75
|
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|
|
76
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|
|
77
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begin
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#Delete a calibration by id.
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|
79
|
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result = api_instance.delete_quality_calibration(calibration_id, calibrator_id)
|
|
80
|
+
p result
|
|
81
|
+
rescue PureCloud::ApiError => e
|
|
82
|
+
puts "Exception when calling QualityApi->delete_quality_calibration: #{e}"
|
|
83
|
+
end
|
|
84
|
+
~~~
|
|
85
|
+
|
|
86
|
+
### Parameters
|
|
87
|
+
|
|
88
|
+
Name | Type | Description | Notes
|
|
89
|
+
------------- | ------------- | ------------- | -------------
|
|
90
|
+
**calibration_id** | **String**| Calibration ID |
|
|
91
|
+
**calibrator_id** | **String**| calibratorId |
|
|
92
|
+
{: class="table table-striped"}
|
|
93
|
+
|
|
94
|
+
|
|
95
|
+
### Return type
|
|
96
|
+
|
|
97
|
+
[**Calibration**](Calibration.html)
|
|
98
|
+
|
|
99
|
+
### HTTP request headers
|
|
100
|
+
|
|
101
|
+
- **Content-Type**: application/json
|
|
102
|
+
- **Accept**: application/json
|
|
103
|
+
|
|
104
|
+
|
|
105
|
+
|
|
106
|
+
<a name="delete_quality_conversation_evaluation"></a>
|
|
107
|
+
|
|
108
|
+
## -[**Evaluation**](Evaluation.html) delete_quality_conversation_evaluation(conversation_id, evaluation_id, opts)
|
|
109
|
+
|
|
110
|
+
Delete an evaluation
|
|
111
|
+
|
|
112
|
+
|
|
113
|
+
|
|
114
|
+
Wraps DELETE /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}
|
|
115
|
+
|
|
116
|
+
|
|
117
|
+
### Example
|
|
118
|
+
~~~ruby
|
|
119
|
+
# load the gem
|
|
120
|
+
require 'purecloudplatformclientv2'
|
|
121
|
+
# setup authorization
|
|
122
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
123
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
124
|
+
environment = "mypurecloud.com"
|
|
125
|
+
|
|
126
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
127
|
+
|
|
128
|
+
PureCloud.configure do |config|
|
|
129
|
+
config.access_token = @authToken
|
|
130
|
+
end
|
|
131
|
+
|
|
132
|
+
api_instance = PureCloud::QualityApi.new
|
|
133
|
+
|
|
134
|
+
conversation_id = "conversation_id_example" # String | conversationId
|
|
135
|
+
|
|
136
|
+
evaluation_id = "evaluation_id_example" # String | evaluationId
|
|
137
|
+
|
|
138
|
+
opts = {
|
|
139
|
+
expand: "expand_example" # String | evaluatorId
|
|
140
|
+
}
|
|
141
|
+
|
|
142
|
+
begin
|
|
143
|
+
#Delete an evaluation
|
|
144
|
+
result = api_instance.delete_quality_conversation_evaluation(conversation_id, evaluation_id, opts)
|
|
145
|
+
p result
|
|
146
|
+
rescue PureCloud::ApiError => e
|
|
147
|
+
puts "Exception when calling QualityApi->delete_quality_conversation_evaluation: #{e}"
|
|
148
|
+
end
|
|
149
|
+
~~~
|
|
150
|
+
|
|
151
|
+
### Parameters
|
|
152
|
+
|
|
153
|
+
Name | Type | Description | Notes
|
|
154
|
+
------------- | ------------- | ------------- | -------------
|
|
155
|
+
**conversation_id** | **String**| conversationId |
|
|
156
|
+
**evaluation_id** | **String**| evaluationId |
|
|
157
|
+
**expand** | **String**| evaluatorId | [optional]
|
|
158
|
+
{: class="table table-striped"}
|
|
159
|
+
|
|
160
|
+
|
|
161
|
+
### Return type
|
|
162
|
+
|
|
163
|
+
[**Evaluation**](Evaluation.html)
|
|
164
|
+
|
|
165
|
+
### HTTP request headers
|
|
166
|
+
|
|
167
|
+
- **Content-Type**: application/json
|
|
168
|
+
- **Accept**: application/json
|
|
169
|
+
|
|
170
|
+
|
|
171
|
+
|
|
172
|
+
<a name="delete_quality_form"></a>
|
|
173
|
+
|
|
174
|
+
## -String** delete_quality_form(form_id)
|
|
175
|
+
|
|
176
|
+
Delete an evaluation form.
|
|
177
|
+
|
|
178
|
+
|
|
179
|
+
|
|
180
|
+
Wraps DELETE /api/v2/quality/forms/{formId}
|
|
181
|
+
|
|
182
|
+
|
|
183
|
+
### Example
|
|
184
|
+
~~~ruby
|
|
185
|
+
# load the gem
|
|
186
|
+
require 'purecloudplatformclientv2'
|
|
187
|
+
# setup authorization
|
|
188
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
189
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
190
|
+
environment = "mypurecloud.com"
|
|
191
|
+
|
|
192
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
193
|
+
|
|
194
|
+
PureCloud.configure do |config|
|
|
195
|
+
config.access_token = @authToken
|
|
196
|
+
end
|
|
197
|
+
|
|
198
|
+
api_instance = PureCloud::QualityApi.new
|
|
199
|
+
|
|
200
|
+
form_id = "form_id_example" # String | Form ID
|
|
201
|
+
|
|
202
|
+
|
|
203
|
+
begin
|
|
204
|
+
#Delete an evaluation form.
|
|
205
|
+
result = api_instance.delete_quality_form(form_id)
|
|
206
|
+
p result
|
|
207
|
+
rescue PureCloud::ApiError => e
|
|
208
|
+
puts "Exception when calling QualityApi->delete_quality_form: #{e}"
|
|
209
|
+
end
|
|
210
|
+
~~~
|
|
211
|
+
|
|
212
|
+
### Parameters
|
|
213
|
+
|
|
214
|
+
Name | Type | Description | Notes
|
|
215
|
+
------------- | ------------- | ------------- | -------------
|
|
216
|
+
**form_id** | **String**| Form ID |
|
|
217
|
+
{: class="table table-striped"}
|
|
218
|
+
|
|
219
|
+
|
|
220
|
+
### Return type
|
|
221
|
+
|
|
222
|
+
**String**
|
|
223
|
+
|
|
224
|
+
### HTTP request headers
|
|
225
|
+
|
|
226
|
+
- **Content-Type**: application/json
|
|
227
|
+
- **Accept**: application/json
|
|
228
|
+
|
|
229
|
+
|
|
230
|
+
|
|
231
|
+
<a name="delete_quality_keywordset"></a>
|
|
232
|
+
|
|
233
|
+
## - delete_quality_keywordset(keyword_set_id)
|
|
234
|
+
|
|
235
|
+
Delete a keywordSet by id.
|
|
236
|
+
|
|
237
|
+
|
|
238
|
+
|
|
239
|
+
Wraps DELETE /api/v2/quality/keywordsets/{keywordSetId}
|
|
240
|
+
|
|
241
|
+
|
|
242
|
+
### Example
|
|
243
|
+
~~~ruby
|
|
244
|
+
# load the gem
|
|
245
|
+
require 'purecloudplatformclientv2'
|
|
246
|
+
# setup authorization
|
|
247
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
248
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
249
|
+
environment = "mypurecloud.com"
|
|
250
|
+
|
|
251
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
252
|
+
|
|
253
|
+
PureCloud.configure do |config|
|
|
254
|
+
config.access_token = @authToken
|
|
255
|
+
end
|
|
256
|
+
|
|
257
|
+
api_instance = PureCloud::QualityApi.new
|
|
258
|
+
|
|
259
|
+
keyword_set_id = "keyword_set_id_example" # String | KeywordSet ID
|
|
260
|
+
|
|
261
|
+
|
|
262
|
+
begin
|
|
263
|
+
#Delete a keywordSet by id.
|
|
264
|
+
api_instance.delete_quality_keywordset(keyword_set_id)
|
|
265
|
+
rescue PureCloud::ApiError => e
|
|
266
|
+
puts "Exception when calling QualityApi->delete_quality_keywordset: #{e}"
|
|
267
|
+
end
|
|
268
|
+
~~~
|
|
269
|
+
|
|
270
|
+
### Parameters
|
|
271
|
+
|
|
272
|
+
Name | Type | Description | Notes
|
|
273
|
+
------------- | ------------- | ------------- | -------------
|
|
274
|
+
**keyword_set_id** | **String**| KeywordSet ID |
|
|
275
|
+
{: class="table table-striped"}
|
|
276
|
+
|
|
277
|
+
|
|
278
|
+
### Return type
|
|
279
|
+
|
|
280
|
+
nil (empty response body)
|
|
281
|
+
|
|
282
|
+
### HTTP request headers
|
|
283
|
+
|
|
284
|
+
- **Content-Type**: application/json
|
|
285
|
+
- **Accept**: application/json
|
|
286
|
+
|
|
287
|
+
|
|
288
|
+
|
|
289
|
+
<a name="delete_quality_keywordsets"></a>
|
|
290
|
+
|
|
291
|
+
## -String** delete_quality_keywordsets(ids)
|
|
292
|
+
|
|
293
|
+
Delete keyword sets
|
|
294
|
+
|
|
295
|
+
Bulk delete of keyword sets; this will only delete the keyword sets that match the ids specified in the query param.
|
|
296
|
+
|
|
297
|
+
Wraps DELETE /api/v2/quality/keywordsets
|
|
298
|
+
|
|
299
|
+
|
|
300
|
+
### Example
|
|
301
|
+
~~~ruby
|
|
302
|
+
# load the gem
|
|
303
|
+
require 'purecloudplatformclientv2'
|
|
304
|
+
# setup authorization
|
|
305
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
306
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
307
|
+
environment = "mypurecloud.com"
|
|
308
|
+
|
|
309
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
310
|
+
|
|
311
|
+
PureCloud.configure do |config|
|
|
312
|
+
config.access_token = @authToken
|
|
313
|
+
end
|
|
314
|
+
|
|
315
|
+
api_instance = PureCloud::QualityApi.new
|
|
316
|
+
|
|
317
|
+
ids = "ids_example" # String | A comma-delimited list of valid KeywordSet ids
|
|
318
|
+
|
|
319
|
+
|
|
320
|
+
begin
|
|
321
|
+
#Delete keyword sets
|
|
322
|
+
result = api_instance.delete_quality_keywordsets(ids)
|
|
323
|
+
p result
|
|
324
|
+
rescue PureCloud::ApiError => e
|
|
325
|
+
puts "Exception when calling QualityApi->delete_quality_keywordsets: #{e}"
|
|
326
|
+
end
|
|
327
|
+
~~~
|
|
328
|
+
|
|
329
|
+
### Parameters
|
|
330
|
+
|
|
331
|
+
Name | Type | Description | Notes
|
|
332
|
+
------------- | ------------- | ------------- | -------------
|
|
333
|
+
**ids** | **String**| A comma-delimited list of valid KeywordSet ids |
|
|
334
|
+
{: class="table table-striped"}
|
|
335
|
+
|
|
336
|
+
|
|
337
|
+
### Return type
|
|
338
|
+
|
|
339
|
+
**String**
|
|
340
|
+
|
|
341
|
+
### HTTP request headers
|
|
342
|
+
|
|
343
|
+
- **Content-Type**: application/json
|
|
344
|
+
- **Accept**: application/json
|
|
345
|
+
|
|
346
|
+
|
|
347
|
+
|
|
348
|
+
<a name="get_quality_agents_activity"></a>
|
|
349
|
+
|
|
350
|
+
## -[**AgentActivityEntityListing**](AgentActivityEntityListing.html) get_quality_agents_activity(opts)
|
|
351
|
+
|
|
352
|
+
Gets a list of Agent Activities
|
|
353
|
+
|
|
354
|
+
Including the number of evaluations and average evaluation score
|
|
355
|
+
|
|
356
|
+
Wraps GET /api/v2/quality/agents/activity
|
|
357
|
+
|
|
358
|
+
|
|
359
|
+
### Example
|
|
360
|
+
~~~ruby
|
|
361
|
+
# load the gem
|
|
362
|
+
require 'purecloudplatformclientv2'
|
|
363
|
+
# setup authorization
|
|
364
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
365
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
366
|
+
environment = "mypurecloud.com"
|
|
367
|
+
|
|
368
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
369
|
+
|
|
370
|
+
PureCloud.configure do |config|
|
|
371
|
+
config.access_token = @authToken
|
|
372
|
+
end
|
|
373
|
+
|
|
374
|
+
api_instance = PureCloud::QualityApi.new
|
|
375
|
+
|
|
376
|
+
opts = {
|
|
377
|
+
page_size: 25, # Integer | The total page size requested
|
|
378
|
+
page_number: 1, # Integer | The page number requested
|
|
379
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
380
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
381
|
+
next_page: "next_page_example", # String | next page token
|
|
382
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
383
|
+
start_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | Start time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
384
|
+
end_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | End time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
385
|
+
agent_user_id: nil, # Array<Object> | user id of agent requested
|
|
386
|
+
evaluator_user_id: "evaluator_user_id_example", # String | user id of the evaluator
|
|
387
|
+
name: "name_example", # String | name
|
|
388
|
+
group: "group_example" # String | group id
|
|
389
|
+
}
|
|
390
|
+
|
|
391
|
+
begin
|
|
392
|
+
#Gets a list of Agent Activities
|
|
393
|
+
result = api_instance.get_quality_agents_activity(opts)
|
|
394
|
+
p result
|
|
395
|
+
rescue PureCloud::ApiError => e
|
|
396
|
+
puts "Exception when calling QualityApi->get_quality_agents_activity: #{e}"
|
|
397
|
+
end
|
|
398
|
+
~~~
|
|
399
|
+
|
|
400
|
+
### Parameters
|
|
401
|
+
|
|
402
|
+
Name | Type | Description | Notes
|
|
403
|
+
------------- | ------------- | ------------- | -------------
|
|
404
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
405
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
406
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
407
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
408
|
+
**next_page** | **String**| next page token | [optional]
|
|
409
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
410
|
+
**start_time** | **DateTime**| Start time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
411
|
+
**end_time** | **DateTime**| End time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
412
|
+
**agent_user_id** | [**Array<Object>**](Object.html)| user id of agent requested | [optional]
|
|
413
|
+
**evaluator_user_id** | **String**| user id of the evaluator | [optional]
|
|
414
|
+
**name** | **String**| name | [optional]
|
|
415
|
+
**group** | **String**| group id | [optional]
|
|
416
|
+
{: class="table table-striped"}
|
|
417
|
+
|
|
418
|
+
|
|
419
|
+
### Return type
|
|
420
|
+
|
|
421
|
+
[**AgentActivityEntityListing**](AgentActivityEntityListing.html)
|
|
422
|
+
|
|
423
|
+
### HTTP request headers
|
|
424
|
+
|
|
425
|
+
- **Content-Type**: application/json
|
|
426
|
+
- **Accept**: application/json
|
|
427
|
+
|
|
428
|
+
|
|
429
|
+
|
|
430
|
+
<a name="get_quality_calibration"></a>
|
|
431
|
+
|
|
432
|
+
## -[**Calibration**](Calibration.html) get_quality_calibration(calibration_id, calibrator_id)
|
|
433
|
+
|
|
434
|
+
Get a calibration by id.
|
|
435
|
+
|
|
436
|
+
|
|
437
|
+
|
|
438
|
+
Wraps GET /api/v2/quality/calibrations/{calibrationId}
|
|
439
|
+
|
|
440
|
+
|
|
441
|
+
### Example
|
|
442
|
+
~~~ruby
|
|
443
|
+
# load the gem
|
|
444
|
+
require 'purecloudplatformclientv2'
|
|
445
|
+
# setup authorization
|
|
446
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
447
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
448
|
+
environment = "mypurecloud.com"
|
|
449
|
+
|
|
450
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
451
|
+
|
|
452
|
+
PureCloud.configure do |config|
|
|
453
|
+
config.access_token = @authToken
|
|
454
|
+
end
|
|
455
|
+
|
|
456
|
+
api_instance = PureCloud::QualityApi.new
|
|
457
|
+
|
|
458
|
+
calibration_id = "calibration_id_example" # String | Calibration ID
|
|
459
|
+
|
|
460
|
+
calibrator_id = "calibrator_id_example" # String | calibratorId
|
|
461
|
+
|
|
462
|
+
|
|
463
|
+
begin
|
|
464
|
+
#Get a calibration by id.
|
|
465
|
+
result = api_instance.get_quality_calibration(calibration_id, calibrator_id)
|
|
466
|
+
p result
|
|
467
|
+
rescue PureCloud::ApiError => e
|
|
468
|
+
puts "Exception when calling QualityApi->get_quality_calibration: #{e}"
|
|
469
|
+
end
|
|
470
|
+
~~~
|
|
471
|
+
|
|
472
|
+
### Parameters
|
|
473
|
+
|
|
474
|
+
Name | Type | Description | Notes
|
|
475
|
+
------------- | ------------- | ------------- | -------------
|
|
476
|
+
**calibration_id** | **String**| Calibration ID |
|
|
477
|
+
**calibrator_id** | **String**| calibratorId |
|
|
478
|
+
{: class="table table-striped"}
|
|
479
|
+
|
|
480
|
+
|
|
481
|
+
### Return type
|
|
482
|
+
|
|
483
|
+
[**Calibration**](Calibration.html)
|
|
484
|
+
|
|
485
|
+
### HTTP request headers
|
|
486
|
+
|
|
487
|
+
- **Content-Type**: application/json
|
|
488
|
+
- **Accept**: application/json
|
|
489
|
+
|
|
490
|
+
|
|
491
|
+
|
|
492
|
+
<a name="get_quality_calibrations"></a>
|
|
493
|
+
|
|
494
|
+
## -[**CalibrationEntityListing**](CalibrationEntityListing.html) get_quality_calibrations(calibrator_id, opts)
|
|
495
|
+
|
|
496
|
+
Get the list of calibrations
|
|
497
|
+
|
|
498
|
+
|
|
499
|
+
|
|
500
|
+
Wraps GET /api/v2/quality/calibrations
|
|
501
|
+
|
|
502
|
+
|
|
503
|
+
### Example
|
|
504
|
+
~~~ruby
|
|
505
|
+
# load the gem
|
|
506
|
+
require 'purecloudplatformclientv2'
|
|
507
|
+
# setup authorization
|
|
508
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
509
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
510
|
+
environment = "mypurecloud.com"
|
|
511
|
+
|
|
512
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
513
|
+
|
|
514
|
+
PureCloud.configure do |config|
|
|
515
|
+
config.access_token = @authToken
|
|
516
|
+
end
|
|
517
|
+
|
|
518
|
+
api_instance = PureCloud::QualityApi.new
|
|
519
|
+
|
|
520
|
+
calibrator_id = "calibrator_id_example" # String | user id of calibrator
|
|
521
|
+
|
|
522
|
+
opts = {
|
|
523
|
+
page_size: 25, # Integer | The total page size requested
|
|
524
|
+
page_number: 1, # Integer | The page number requested
|
|
525
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
526
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
527
|
+
next_page: "next_page_example", # String | next page token
|
|
528
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
529
|
+
conversation_id: "conversation_id_example", # String | conversation id
|
|
530
|
+
start_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
531
|
+
end_time: DateTime.parse("2013-10-20T19:20:30+01:00") # DateTime | end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
532
|
+
}
|
|
533
|
+
|
|
534
|
+
begin
|
|
535
|
+
#Get the list of calibrations
|
|
536
|
+
result = api_instance.get_quality_calibrations(calibrator_id, opts)
|
|
537
|
+
p result
|
|
538
|
+
rescue PureCloud::ApiError => e
|
|
539
|
+
puts "Exception when calling QualityApi->get_quality_calibrations: #{e}"
|
|
540
|
+
end
|
|
541
|
+
~~~
|
|
542
|
+
|
|
543
|
+
### Parameters
|
|
544
|
+
|
|
545
|
+
Name | Type | Description | Notes
|
|
546
|
+
------------- | ------------- | ------------- | -------------
|
|
547
|
+
**calibrator_id** | **String**| user id of calibrator |
|
|
548
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
549
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
550
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
551
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
552
|
+
**next_page** | **String**| next page token | [optional]
|
|
553
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
554
|
+
**conversation_id** | **String**| conversation id | [optional]
|
|
555
|
+
**start_time** | **DateTime**| Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
556
|
+
**end_time** | **DateTime**| end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
557
|
+
{: class="table table-striped"}
|
|
558
|
+
|
|
559
|
+
|
|
560
|
+
### Return type
|
|
561
|
+
|
|
562
|
+
[**CalibrationEntityListing**](CalibrationEntityListing.html)
|
|
563
|
+
|
|
564
|
+
### HTTP request headers
|
|
565
|
+
|
|
566
|
+
- **Content-Type**: application/json
|
|
567
|
+
- **Accept**: application/json
|
|
568
|
+
|
|
569
|
+
|
|
570
|
+
|
|
571
|
+
<a name="get_quality_conversation_audits"></a>
|
|
572
|
+
|
|
573
|
+
## -[**QualityAuditPage**](QualityAuditPage.html) get_quality_conversation_audits(conversation_id, opts)
|
|
574
|
+
|
|
575
|
+
Get audits for conversation or recording
|
|
576
|
+
|
|
577
|
+
|
|
578
|
+
|
|
579
|
+
Wraps GET /api/v2/quality/conversations/{conversationId}/audits
|
|
580
|
+
|
|
581
|
+
|
|
582
|
+
### Example
|
|
583
|
+
~~~ruby
|
|
584
|
+
# load the gem
|
|
585
|
+
require 'purecloudplatformclientv2'
|
|
586
|
+
# setup authorization
|
|
587
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
588
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
589
|
+
environment = "mypurecloud.com"
|
|
590
|
+
|
|
591
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
592
|
+
|
|
593
|
+
PureCloud.configure do |config|
|
|
594
|
+
config.access_token = @authToken
|
|
595
|
+
end
|
|
596
|
+
|
|
597
|
+
api_instance = PureCloud::QualityApi.new
|
|
598
|
+
|
|
599
|
+
conversation_id = "conversation_id_example" # String | Conversation ID
|
|
600
|
+
|
|
601
|
+
opts = {
|
|
602
|
+
page_size: 25, # Integer | The total page size requested
|
|
603
|
+
page_number: 1, # Integer | The page number requested
|
|
604
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
605
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
606
|
+
next_page: "next_page_example", # String | next page token
|
|
607
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
608
|
+
recording_id: "recording_id_example", # String | id of the recording
|
|
609
|
+
entity_type: "RECORDING" # String | entity type options: Recording, Calibration, Evaluation, Annotation
|
|
610
|
+
}
|
|
611
|
+
|
|
612
|
+
begin
|
|
613
|
+
#Get audits for conversation or recording
|
|
614
|
+
result = api_instance.get_quality_conversation_audits(conversation_id, opts)
|
|
615
|
+
p result
|
|
616
|
+
rescue PureCloud::ApiError => e
|
|
617
|
+
puts "Exception when calling QualityApi->get_quality_conversation_audits: #{e}"
|
|
618
|
+
end
|
|
619
|
+
~~~
|
|
620
|
+
|
|
621
|
+
### Parameters
|
|
622
|
+
|
|
623
|
+
Name | Type | Description | Notes
|
|
624
|
+
------------- | ------------- | ------------- | -------------
|
|
625
|
+
**conversation_id** | **String**| Conversation ID |
|
|
626
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
627
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
628
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
629
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
630
|
+
**next_page** | **String**| next page token | [optional]
|
|
631
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
632
|
+
**recording_id** | **String**| id of the recording | [optional]
|
|
633
|
+
**entity_type** | **String**| entity type options: Recording, Calibration, Evaluation, Annotation | [optional] [default to RECORDING]
|
|
634
|
+
{: class="table table-striped"}
|
|
635
|
+
|
|
636
|
+
|
|
637
|
+
### Return type
|
|
638
|
+
|
|
639
|
+
[**QualityAuditPage**](QualityAuditPage.html)
|
|
640
|
+
|
|
641
|
+
### HTTP request headers
|
|
642
|
+
|
|
643
|
+
- **Content-Type**: application/json
|
|
644
|
+
- **Accept**: application/json
|
|
645
|
+
|
|
646
|
+
|
|
647
|
+
|
|
648
|
+
<a name="get_quality_conversation_evaluation"></a>
|
|
649
|
+
|
|
650
|
+
## -[**Evaluation**](Evaluation.html) get_quality_conversation_evaluation(conversation_id, evaluation_id, opts)
|
|
651
|
+
|
|
652
|
+
Get an evaluation
|
|
653
|
+
|
|
654
|
+
|
|
655
|
+
|
|
656
|
+
Wraps GET /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}
|
|
657
|
+
|
|
658
|
+
|
|
659
|
+
### Example
|
|
660
|
+
~~~ruby
|
|
661
|
+
# load the gem
|
|
662
|
+
require 'purecloudplatformclientv2'
|
|
663
|
+
# setup authorization
|
|
664
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
665
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
666
|
+
environment = "mypurecloud.com"
|
|
667
|
+
|
|
668
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
669
|
+
|
|
670
|
+
PureCloud.configure do |config|
|
|
671
|
+
config.access_token = @authToken
|
|
672
|
+
end
|
|
673
|
+
|
|
674
|
+
api_instance = PureCloud::QualityApi.new
|
|
675
|
+
|
|
676
|
+
conversation_id = "conversation_id_example" # String | conversationId
|
|
677
|
+
|
|
678
|
+
evaluation_id = "evaluation_id_example" # String | evaluationId
|
|
679
|
+
|
|
680
|
+
opts = {
|
|
681
|
+
expand: "expand_example" # String | agent, evaluator, evaluationForm
|
|
682
|
+
}
|
|
683
|
+
|
|
684
|
+
begin
|
|
685
|
+
#Get an evaluation
|
|
686
|
+
result = api_instance.get_quality_conversation_evaluation(conversation_id, evaluation_id, opts)
|
|
687
|
+
p result
|
|
688
|
+
rescue PureCloud::ApiError => e
|
|
689
|
+
puts "Exception when calling QualityApi->get_quality_conversation_evaluation: #{e}"
|
|
690
|
+
end
|
|
691
|
+
~~~
|
|
692
|
+
|
|
693
|
+
### Parameters
|
|
694
|
+
|
|
695
|
+
Name | Type | Description | Notes
|
|
696
|
+
------------- | ------------- | ------------- | -------------
|
|
697
|
+
**conversation_id** | **String**| conversationId |
|
|
698
|
+
**evaluation_id** | **String**| evaluationId |
|
|
699
|
+
**expand** | **String**| agent, evaluator, evaluationForm | [optional]
|
|
700
|
+
{: class="table table-striped"}
|
|
701
|
+
|
|
702
|
+
|
|
703
|
+
### Return type
|
|
704
|
+
|
|
705
|
+
[**Evaluation**](Evaluation.html)
|
|
706
|
+
|
|
707
|
+
### HTTP request headers
|
|
708
|
+
|
|
709
|
+
- **Content-Type**: application/json
|
|
710
|
+
- **Accept**: application/json
|
|
711
|
+
|
|
712
|
+
|
|
713
|
+
|
|
714
|
+
<a name="get_quality_evaluations_query"></a>
|
|
715
|
+
|
|
716
|
+
## -[**EvaluationEntityListing**](EvaluationEntityListing.html) get_quality_evaluations_query(opts)
|
|
717
|
+
|
|
718
|
+
Queries Evaluations and returns a paged list
|
|
719
|
+
|
|
720
|
+
Query params must include one of conversationId, evaluatorUserId, or agentUserId
|
|
721
|
+
|
|
722
|
+
Wraps GET /api/v2/quality/evaluations/query
|
|
723
|
+
|
|
724
|
+
|
|
725
|
+
### Example
|
|
726
|
+
~~~ruby
|
|
727
|
+
# load the gem
|
|
728
|
+
require 'purecloudplatformclientv2'
|
|
729
|
+
# setup authorization
|
|
730
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
731
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
732
|
+
environment = "mypurecloud.com"
|
|
733
|
+
|
|
734
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
735
|
+
|
|
736
|
+
PureCloud.configure do |config|
|
|
737
|
+
config.access_token = @authToken
|
|
738
|
+
end
|
|
739
|
+
|
|
740
|
+
api_instance = PureCloud::QualityApi.new
|
|
741
|
+
|
|
742
|
+
opts = {
|
|
743
|
+
page_size: 25, # Integer | The total page size requested
|
|
744
|
+
page_number: 1, # Integer | The page number requested
|
|
745
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
746
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
747
|
+
next_page: "next_page_example", # String | next page token
|
|
748
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
749
|
+
conversation_id: "conversation_id_example", # String | conversationId specified
|
|
750
|
+
agent_user_id: "agent_user_id_example", # String | user id of the agent
|
|
751
|
+
evaluator_user_id: "evaluator_user_id_example", # String | evaluator user id
|
|
752
|
+
queue_id: "queue_id_example", # String | queue id
|
|
753
|
+
start_time: "start_time_example", # String | start time of the evaluation query
|
|
754
|
+
end_time: "end_time_example", # String | end time of the evaluation query
|
|
755
|
+
evaluation_state: nil, # Array<Object> | evaluation state options: Pending, InProgress, Finished
|
|
756
|
+
is_released: true, # BOOLEAN | the evaluation has been released
|
|
757
|
+
agent_has_read: true, # BOOLEAN | agent has the evaluation
|
|
758
|
+
expand_answer_total_scores: true, # BOOLEAN | get the total scores for evaluations
|
|
759
|
+
maximum: 56 # Integer | maximum
|
|
760
|
+
}
|
|
761
|
+
|
|
762
|
+
begin
|
|
763
|
+
#Queries Evaluations and returns a paged list
|
|
764
|
+
result = api_instance.get_quality_evaluations_query(opts)
|
|
765
|
+
p result
|
|
766
|
+
rescue PureCloud::ApiError => e
|
|
767
|
+
puts "Exception when calling QualityApi->get_quality_evaluations_query: #{e}"
|
|
768
|
+
end
|
|
769
|
+
~~~
|
|
770
|
+
|
|
771
|
+
### Parameters
|
|
772
|
+
|
|
773
|
+
Name | Type | Description | Notes
|
|
774
|
+
------------- | ------------- | ------------- | -------------
|
|
775
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
776
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
777
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
778
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
779
|
+
**next_page** | **String**| next page token | [optional]
|
|
780
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
781
|
+
**conversation_id** | **String**| conversationId specified | [optional]
|
|
782
|
+
**agent_user_id** | **String**| user id of the agent | [optional]
|
|
783
|
+
**evaluator_user_id** | **String**| evaluator user id | [optional]
|
|
784
|
+
**queue_id** | **String**| queue id | [optional]
|
|
785
|
+
**start_time** | **String**| start time of the evaluation query | [optional]
|
|
786
|
+
**end_time** | **String**| end time of the evaluation query | [optional]
|
|
787
|
+
**evaluation_state** | [**Array<Object>**](Object.html)| evaluation state options: Pending, InProgress, Finished | [optional]
|
|
788
|
+
**is_released** | **BOOLEAN**| the evaluation has been released | [optional]
|
|
789
|
+
**agent_has_read** | **BOOLEAN**| agent has the evaluation | [optional]
|
|
790
|
+
**expand_answer_total_scores** | **BOOLEAN**| get the total scores for evaluations | [optional]
|
|
791
|
+
**maximum** | **Integer**| maximum | [optional]
|
|
792
|
+
{: class="table table-striped"}
|
|
793
|
+
|
|
794
|
+
|
|
795
|
+
### Return type
|
|
796
|
+
|
|
797
|
+
[**EvaluationEntityListing**](EvaluationEntityListing.html)
|
|
798
|
+
|
|
799
|
+
### HTTP request headers
|
|
800
|
+
|
|
801
|
+
- **Content-Type**: application/json
|
|
802
|
+
- **Accept**: application/json
|
|
803
|
+
|
|
804
|
+
|
|
805
|
+
|
|
806
|
+
<a name="get_quality_evaluators_activity"></a>
|
|
807
|
+
|
|
808
|
+
## -[**EvaluatorActivityEntityListing**](EvaluatorActivityEntityListing.html) get_quality_evaluators_activity(opts)
|
|
809
|
+
|
|
810
|
+
Get an evaluator activity
|
|
811
|
+
|
|
812
|
+
|
|
813
|
+
|
|
814
|
+
Wraps GET /api/v2/quality/evaluators/activity
|
|
815
|
+
|
|
816
|
+
|
|
817
|
+
### Example
|
|
818
|
+
~~~ruby
|
|
819
|
+
# load the gem
|
|
820
|
+
require 'purecloudplatformclientv2'
|
|
821
|
+
# setup authorization
|
|
822
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
823
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
824
|
+
environment = "mypurecloud.com"
|
|
825
|
+
|
|
826
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
827
|
+
|
|
828
|
+
PureCloud.configure do |config|
|
|
829
|
+
config.access_token = @authToken
|
|
830
|
+
end
|
|
831
|
+
|
|
832
|
+
api_instance = PureCloud::QualityApi.new
|
|
833
|
+
|
|
834
|
+
opts = {
|
|
835
|
+
page_size: 25, # Integer | The total page size requested
|
|
836
|
+
page_number: 1, # Integer | The page number requested
|
|
837
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
838
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
839
|
+
next_page: "next_page_example", # String | next page token
|
|
840
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
841
|
+
start_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
842
|
+
end_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
843
|
+
name: "name_example", # String | Evaluator name
|
|
844
|
+
permission: nil, # Array<Object> | permission strings
|
|
845
|
+
group: "group_example" # String | group id
|
|
846
|
+
}
|
|
847
|
+
|
|
848
|
+
begin
|
|
849
|
+
#Get an evaluator activity
|
|
850
|
+
result = api_instance.get_quality_evaluators_activity(opts)
|
|
851
|
+
p result
|
|
852
|
+
rescue PureCloud::ApiError => e
|
|
853
|
+
puts "Exception when calling QualityApi->get_quality_evaluators_activity: #{e}"
|
|
854
|
+
end
|
|
855
|
+
~~~
|
|
856
|
+
|
|
857
|
+
### Parameters
|
|
858
|
+
|
|
859
|
+
Name | Type | Description | Notes
|
|
860
|
+
------------- | ------------- | ------------- | -------------
|
|
861
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
862
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
863
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
864
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
865
|
+
**next_page** | **String**| next page token | [optional]
|
|
866
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
867
|
+
**start_time** | **DateTime**| The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
868
|
+
**end_time** | **DateTime**| The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
869
|
+
**name** | **String**| Evaluator name | [optional]
|
|
870
|
+
**permission** | [**Array<Object>**](Object.html)| permission strings | [optional]
|
|
871
|
+
**group** | **String**| group id | [optional]
|
|
872
|
+
{: class="table table-striped"}
|
|
873
|
+
|
|
874
|
+
|
|
875
|
+
### Return type
|
|
876
|
+
|
|
877
|
+
[**EvaluatorActivityEntityListing**](EvaluatorActivityEntityListing.html)
|
|
878
|
+
|
|
879
|
+
### HTTP request headers
|
|
880
|
+
|
|
881
|
+
- **Content-Type**: application/json
|
|
882
|
+
- **Accept**: application/json
|
|
883
|
+
|
|
884
|
+
|
|
885
|
+
|
|
886
|
+
<a name="get_quality_form"></a>
|
|
887
|
+
|
|
888
|
+
## -[**EvaluationForm**](EvaluationForm.html) get_quality_form(form_id)
|
|
889
|
+
|
|
890
|
+
Get an evaluation form
|
|
891
|
+
|
|
892
|
+
|
|
893
|
+
|
|
894
|
+
Wraps GET /api/v2/quality/forms/{formId}
|
|
895
|
+
|
|
896
|
+
|
|
897
|
+
### Example
|
|
898
|
+
~~~ruby
|
|
899
|
+
# load the gem
|
|
900
|
+
require 'purecloudplatformclientv2'
|
|
901
|
+
# setup authorization
|
|
902
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
903
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
904
|
+
environment = "mypurecloud.com"
|
|
905
|
+
|
|
906
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
907
|
+
|
|
908
|
+
PureCloud.configure do |config|
|
|
909
|
+
config.access_token = @authToken
|
|
910
|
+
end
|
|
911
|
+
|
|
912
|
+
api_instance = PureCloud::QualityApi.new
|
|
913
|
+
|
|
914
|
+
form_id = "form_id_example" # String | Form ID
|
|
915
|
+
|
|
916
|
+
|
|
917
|
+
begin
|
|
918
|
+
#Get an evaluation form
|
|
919
|
+
result = api_instance.get_quality_form(form_id)
|
|
920
|
+
p result
|
|
921
|
+
rescue PureCloud::ApiError => e
|
|
922
|
+
puts "Exception when calling QualityApi->get_quality_form: #{e}"
|
|
923
|
+
end
|
|
924
|
+
~~~
|
|
925
|
+
|
|
926
|
+
### Parameters
|
|
927
|
+
|
|
928
|
+
Name | Type | Description | Notes
|
|
929
|
+
------------- | ------------- | ------------- | -------------
|
|
930
|
+
**form_id** | **String**| Form ID |
|
|
931
|
+
{: class="table table-striped"}
|
|
932
|
+
|
|
933
|
+
|
|
934
|
+
### Return type
|
|
935
|
+
|
|
936
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
937
|
+
|
|
938
|
+
### HTTP request headers
|
|
939
|
+
|
|
940
|
+
- **Content-Type**: application/json
|
|
941
|
+
- **Accept**: application/json
|
|
942
|
+
|
|
943
|
+
|
|
944
|
+
|
|
945
|
+
<a name="get_quality_form_versions"></a>
|
|
946
|
+
|
|
947
|
+
## -[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html) get_quality_form_versions(form_id, opts)
|
|
948
|
+
|
|
949
|
+
Gets all the revisions for a specific evaluation.
|
|
950
|
+
|
|
951
|
+
|
|
952
|
+
|
|
953
|
+
Wraps GET /api/v2/quality/forms/{formId}/versions
|
|
954
|
+
|
|
955
|
+
|
|
956
|
+
### Example
|
|
957
|
+
~~~ruby
|
|
958
|
+
# load the gem
|
|
959
|
+
require 'purecloudplatformclientv2'
|
|
960
|
+
# setup authorization
|
|
961
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
962
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
963
|
+
environment = "mypurecloud.com"
|
|
964
|
+
|
|
965
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
966
|
+
|
|
967
|
+
PureCloud.configure do |config|
|
|
968
|
+
config.access_token = @authToken
|
|
969
|
+
end
|
|
970
|
+
|
|
971
|
+
api_instance = PureCloud::QualityApi.new
|
|
972
|
+
|
|
973
|
+
form_id = "form_id_example" # String | Form ID
|
|
974
|
+
|
|
975
|
+
opts = {
|
|
976
|
+
page_size: 25, # Integer | Page size
|
|
977
|
+
page_number: 1 # Integer | Page number
|
|
978
|
+
}
|
|
979
|
+
|
|
980
|
+
begin
|
|
981
|
+
#Gets all the revisions for a specific evaluation.
|
|
982
|
+
result = api_instance.get_quality_form_versions(form_id, opts)
|
|
983
|
+
p result
|
|
984
|
+
rescue PureCloud::ApiError => e
|
|
985
|
+
puts "Exception when calling QualityApi->get_quality_form_versions: #{e}"
|
|
986
|
+
end
|
|
987
|
+
~~~
|
|
988
|
+
|
|
989
|
+
### Parameters
|
|
990
|
+
|
|
991
|
+
Name | Type | Description | Notes
|
|
992
|
+
------------- | ------------- | ------------- | -------------
|
|
993
|
+
**form_id** | **String**| Form ID |
|
|
994
|
+
**page_size** | **Integer**| Page size | [optional] [default to 25]
|
|
995
|
+
**page_number** | **Integer**| Page number | [optional] [default to 1]
|
|
996
|
+
{: class="table table-striped"}
|
|
997
|
+
|
|
998
|
+
|
|
999
|
+
### Return type
|
|
1000
|
+
|
|
1001
|
+
[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html)
|
|
1002
|
+
|
|
1003
|
+
### HTTP request headers
|
|
1004
|
+
|
|
1005
|
+
- **Content-Type**: application/json
|
|
1006
|
+
- **Accept**: application/json
|
|
1007
|
+
|
|
1008
|
+
|
|
1009
|
+
|
|
1010
|
+
<a name="get_quality_forms"></a>
|
|
1011
|
+
|
|
1012
|
+
## -[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html) get_quality_forms(opts)
|
|
1013
|
+
|
|
1014
|
+
Get the list of evaluation forms
|
|
1015
|
+
|
|
1016
|
+
|
|
1017
|
+
|
|
1018
|
+
Wraps GET /api/v2/quality/forms
|
|
1019
|
+
|
|
1020
|
+
|
|
1021
|
+
### Example
|
|
1022
|
+
~~~ruby
|
|
1023
|
+
# load the gem
|
|
1024
|
+
require 'purecloudplatformclientv2'
|
|
1025
|
+
# setup authorization
|
|
1026
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1027
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1028
|
+
environment = "mypurecloud.com"
|
|
1029
|
+
|
|
1030
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1031
|
+
|
|
1032
|
+
PureCloud.configure do |config|
|
|
1033
|
+
config.access_token = @authToken
|
|
1034
|
+
end
|
|
1035
|
+
|
|
1036
|
+
api_instance = PureCloud::QualityApi.new
|
|
1037
|
+
|
|
1038
|
+
opts = {
|
|
1039
|
+
page_size: 25, # Integer | The total page size requested
|
|
1040
|
+
page_number: 1, # Integer | The page number requested
|
|
1041
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
1042
|
+
next_page: "next_page_example", # String | next page token
|
|
1043
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
1044
|
+
expand: "expand_example", # String | Expand
|
|
1045
|
+
name: "name_example" # String | Name
|
|
1046
|
+
}
|
|
1047
|
+
|
|
1048
|
+
begin
|
|
1049
|
+
#Get the list of evaluation forms
|
|
1050
|
+
result = api_instance.get_quality_forms(opts)
|
|
1051
|
+
p result
|
|
1052
|
+
rescue PureCloud::ApiError => e
|
|
1053
|
+
puts "Exception when calling QualityApi->get_quality_forms: #{e}"
|
|
1054
|
+
end
|
|
1055
|
+
~~~
|
|
1056
|
+
|
|
1057
|
+
### Parameters
|
|
1058
|
+
|
|
1059
|
+
Name | Type | Description | Notes
|
|
1060
|
+
------------- | ------------- | ------------- | -------------
|
|
1061
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
1062
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
1063
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
1064
|
+
**next_page** | **String**| next page token | [optional]
|
|
1065
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
1066
|
+
**expand** | **String**| Expand | [optional]
|
|
1067
|
+
**name** | **String**| Name | [optional]
|
|
1068
|
+
{: class="table table-striped"}
|
|
1069
|
+
|
|
1070
|
+
|
|
1071
|
+
### Return type
|
|
1072
|
+
|
|
1073
|
+
[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html)
|
|
1074
|
+
|
|
1075
|
+
### HTTP request headers
|
|
1076
|
+
|
|
1077
|
+
- **Content-Type**: application/json
|
|
1078
|
+
- **Accept**: application/json
|
|
1079
|
+
|
|
1080
|
+
|
|
1081
|
+
|
|
1082
|
+
<a name="get_quality_keywordset"></a>
|
|
1083
|
+
|
|
1084
|
+
## -[**KeywordSet**](KeywordSet.html) get_quality_keywordset(keyword_set_id)
|
|
1085
|
+
|
|
1086
|
+
Get a keywordSet by id.
|
|
1087
|
+
|
|
1088
|
+
|
|
1089
|
+
|
|
1090
|
+
Wraps GET /api/v2/quality/keywordsets/{keywordSetId}
|
|
1091
|
+
|
|
1092
|
+
|
|
1093
|
+
### Example
|
|
1094
|
+
~~~ruby
|
|
1095
|
+
# load the gem
|
|
1096
|
+
require 'purecloudplatformclientv2'
|
|
1097
|
+
# setup authorization
|
|
1098
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1099
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1100
|
+
environment = "mypurecloud.com"
|
|
1101
|
+
|
|
1102
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1103
|
+
|
|
1104
|
+
PureCloud.configure do |config|
|
|
1105
|
+
config.access_token = @authToken
|
|
1106
|
+
end
|
|
1107
|
+
|
|
1108
|
+
api_instance = PureCloud::QualityApi.new
|
|
1109
|
+
|
|
1110
|
+
keyword_set_id = "keyword_set_id_example" # String | KeywordSet ID
|
|
1111
|
+
|
|
1112
|
+
|
|
1113
|
+
begin
|
|
1114
|
+
#Get a keywordSet by id.
|
|
1115
|
+
result = api_instance.get_quality_keywordset(keyword_set_id)
|
|
1116
|
+
p result
|
|
1117
|
+
rescue PureCloud::ApiError => e
|
|
1118
|
+
puts "Exception when calling QualityApi->get_quality_keywordset: #{e}"
|
|
1119
|
+
end
|
|
1120
|
+
~~~
|
|
1121
|
+
|
|
1122
|
+
### Parameters
|
|
1123
|
+
|
|
1124
|
+
Name | Type | Description | Notes
|
|
1125
|
+
------------- | ------------- | ------------- | -------------
|
|
1126
|
+
**keyword_set_id** | **String**| KeywordSet ID |
|
|
1127
|
+
{: class="table table-striped"}
|
|
1128
|
+
|
|
1129
|
+
|
|
1130
|
+
### Return type
|
|
1131
|
+
|
|
1132
|
+
[**KeywordSet**](KeywordSet.html)
|
|
1133
|
+
|
|
1134
|
+
### HTTP request headers
|
|
1135
|
+
|
|
1136
|
+
- **Content-Type**: application/json
|
|
1137
|
+
- **Accept**: application/json
|
|
1138
|
+
|
|
1139
|
+
|
|
1140
|
+
|
|
1141
|
+
<a name="get_quality_keywordsets"></a>
|
|
1142
|
+
|
|
1143
|
+
## -[**KeywordSetEntityListing**](KeywordSetEntityListing.html) get_quality_keywordsets(opts)
|
|
1144
|
+
|
|
1145
|
+
Get the list of keyword sets
|
|
1146
|
+
|
|
1147
|
+
|
|
1148
|
+
|
|
1149
|
+
Wraps GET /api/v2/quality/keywordsets
|
|
1150
|
+
|
|
1151
|
+
|
|
1152
|
+
### Example
|
|
1153
|
+
~~~ruby
|
|
1154
|
+
# load the gem
|
|
1155
|
+
require 'purecloudplatformclientv2'
|
|
1156
|
+
# setup authorization
|
|
1157
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1158
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1159
|
+
environment = "mypurecloud.com"
|
|
1160
|
+
|
|
1161
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1162
|
+
|
|
1163
|
+
PureCloud.configure do |config|
|
|
1164
|
+
config.access_token = @authToken
|
|
1165
|
+
end
|
|
1166
|
+
|
|
1167
|
+
api_instance = PureCloud::QualityApi.new
|
|
1168
|
+
|
|
1169
|
+
opts = {
|
|
1170
|
+
page_size: 25, # Integer | The total page size requested
|
|
1171
|
+
page_number: 1, # Integer | The page number requested
|
|
1172
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
1173
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
1174
|
+
next_page: "next_page_example", # String | next page token
|
|
1175
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
1176
|
+
name: "name_example", # String | the keyword set name - used for filtering results in searches.
|
|
1177
|
+
queue_id: "queue_id_example", # String | the queue id - used for filtering results in searches.
|
|
1178
|
+
agent_id: "agent_id_example", # String | the agent id - used for filtering results in searches.
|
|
1179
|
+
operator: "operator_example" # String | If agentID and queueId are both present, this determines whether the query is an AND or OR between those parameters.
|
|
1180
|
+
}
|
|
1181
|
+
|
|
1182
|
+
begin
|
|
1183
|
+
#Get the list of keyword sets
|
|
1184
|
+
result = api_instance.get_quality_keywordsets(opts)
|
|
1185
|
+
p result
|
|
1186
|
+
rescue PureCloud::ApiError => e
|
|
1187
|
+
puts "Exception when calling QualityApi->get_quality_keywordsets: #{e}"
|
|
1188
|
+
end
|
|
1189
|
+
~~~
|
|
1190
|
+
|
|
1191
|
+
### Parameters
|
|
1192
|
+
|
|
1193
|
+
Name | Type | Description | Notes
|
|
1194
|
+
------------- | ------------- | ------------- | -------------
|
|
1195
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
1196
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
1197
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
1198
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
1199
|
+
**next_page** | **String**| next page token | [optional]
|
|
1200
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
1201
|
+
**name** | **String**| the keyword set name - used for filtering results in searches. | [optional]
|
|
1202
|
+
**queue_id** | **String**| the queue id - used for filtering results in searches. | [optional]
|
|
1203
|
+
**agent_id** | **String**| the agent id - used for filtering results in searches. | [optional]
|
|
1204
|
+
**operator** | **String**| If agentID and queueId are both present, this determines whether the query is an AND or OR between those parameters. | [optional]
|
|
1205
|
+
{: class="table table-striped"}
|
|
1206
|
+
|
|
1207
|
+
|
|
1208
|
+
### Return type
|
|
1209
|
+
|
|
1210
|
+
[**KeywordSetEntityListing**](KeywordSetEntityListing.html)
|
|
1211
|
+
|
|
1212
|
+
### HTTP request headers
|
|
1213
|
+
|
|
1214
|
+
- **Content-Type**: application/json
|
|
1215
|
+
- **Accept**: application/json
|
|
1216
|
+
|
|
1217
|
+
|
|
1218
|
+
|
|
1219
|
+
<a name="get_quality_publishedform"></a>
|
|
1220
|
+
|
|
1221
|
+
## -[**EvaluationForm**](EvaluationForm.html) get_quality_publishedform(form_id)
|
|
1222
|
+
|
|
1223
|
+
Get the published evaluation forms.
|
|
1224
|
+
|
|
1225
|
+
|
|
1226
|
+
|
|
1227
|
+
Wraps GET /api/v2/quality/publishedforms/{formId}
|
|
1228
|
+
|
|
1229
|
+
|
|
1230
|
+
### Example
|
|
1231
|
+
~~~ruby
|
|
1232
|
+
# load the gem
|
|
1233
|
+
require 'purecloudplatformclientv2'
|
|
1234
|
+
# setup authorization
|
|
1235
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1236
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1237
|
+
environment = "mypurecloud.com"
|
|
1238
|
+
|
|
1239
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1240
|
+
|
|
1241
|
+
PureCloud.configure do |config|
|
|
1242
|
+
config.access_token = @authToken
|
|
1243
|
+
end
|
|
1244
|
+
|
|
1245
|
+
api_instance = PureCloud::QualityApi.new
|
|
1246
|
+
|
|
1247
|
+
form_id = "form_id_example" # String | Form ID
|
|
1248
|
+
|
|
1249
|
+
|
|
1250
|
+
begin
|
|
1251
|
+
#Get the published evaluation forms.
|
|
1252
|
+
result = api_instance.get_quality_publishedform(form_id)
|
|
1253
|
+
p result
|
|
1254
|
+
rescue PureCloud::ApiError => e
|
|
1255
|
+
puts "Exception when calling QualityApi->get_quality_publishedform: #{e}"
|
|
1256
|
+
end
|
|
1257
|
+
~~~
|
|
1258
|
+
|
|
1259
|
+
### Parameters
|
|
1260
|
+
|
|
1261
|
+
Name | Type | Description | Notes
|
|
1262
|
+
------------- | ------------- | ------------- | -------------
|
|
1263
|
+
**form_id** | **String**| Form ID |
|
|
1264
|
+
{: class="table table-striped"}
|
|
1265
|
+
|
|
1266
|
+
|
|
1267
|
+
### Return type
|
|
1268
|
+
|
|
1269
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
1270
|
+
|
|
1271
|
+
### HTTP request headers
|
|
1272
|
+
|
|
1273
|
+
- **Content-Type**: application/json
|
|
1274
|
+
- **Accept**: application/json
|
|
1275
|
+
|
|
1276
|
+
|
|
1277
|
+
|
|
1278
|
+
<a name="get_quality_publishedforms"></a>
|
|
1279
|
+
|
|
1280
|
+
## -[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html) get_quality_publishedforms(opts)
|
|
1281
|
+
|
|
1282
|
+
Get the published evaluation forms.
|
|
1283
|
+
|
|
1284
|
+
|
|
1285
|
+
|
|
1286
|
+
Wraps GET /api/v2/quality/publishedforms
|
|
1287
|
+
|
|
1288
|
+
|
|
1289
|
+
### Example
|
|
1290
|
+
~~~ruby
|
|
1291
|
+
# load the gem
|
|
1292
|
+
require 'purecloudplatformclientv2'
|
|
1293
|
+
# setup authorization
|
|
1294
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1295
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1296
|
+
environment = "mypurecloud.com"
|
|
1297
|
+
|
|
1298
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1299
|
+
|
|
1300
|
+
PureCloud.configure do |config|
|
|
1301
|
+
config.access_token = @authToken
|
|
1302
|
+
end
|
|
1303
|
+
|
|
1304
|
+
api_instance = PureCloud::QualityApi.new
|
|
1305
|
+
|
|
1306
|
+
opts = {
|
|
1307
|
+
page_size: 25, # Integer | Page size
|
|
1308
|
+
page_number: 1, # Integer | Page number
|
|
1309
|
+
name: "name_example" # String | Name
|
|
1310
|
+
}
|
|
1311
|
+
|
|
1312
|
+
begin
|
|
1313
|
+
#Get the published evaluation forms.
|
|
1314
|
+
result = api_instance.get_quality_publishedforms(opts)
|
|
1315
|
+
p result
|
|
1316
|
+
rescue PureCloud::ApiError => e
|
|
1317
|
+
puts "Exception when calling QualityApi->get_quality_publishedforms: #{e}"
|
|
1318
|
+
end
|
|
1319
|
+
~~~
|
|
1320
|
+
|
|
1321
|
+
### Parameters
|
|
1322
|
+
|
|
1323
|
+
Name | Type | Description | Notes
|
|
1324
|
+
------------- | ------------- | ------------- | -------------
|
|
1325
|
+
**page_size** | **Integer**| Page size | [optional] [default to 25]
|
|
1326
|
+
**page_number** | **Integer**| Page number | [optional] [default to 1]
|
|
1327
|
+
**name** | **String**| Name | [optional]
|
|
1328
|
+
{: class="table table-striped"}
|
|
1329
|
+
|
|
1330
|
+
|
|
1331
|
+
### Return type
|
|
1332
|
+
|
|
1333
|
+
[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html)
|
|
1334
|
+
|
|
1335
|
+
### HTTP request headers
|
|
1336
|
+
|
|
1337
|
+
- **Content-Type**: application/json
|
|
1338
|
+
- **Accept**: application/json
|
|
1339
|
+
|
|
1340
|
+
|
|
1341
|
+
|
|
1342
|
+
<a name="post_analytics_evaluations_aggregates_query"></a>
|
|
1343
|
+
|
|
1344
|
+
## -[**AggregateQueryResponse**](AggregateQueryResponse.html) post_analytics_evaluations_aggregates_query(body)
|
|
1345
|
+
|
|
1346
|
+
Query for evaluation aggregates
|
|
1347
|
+
|
|
1348
|
+
|
|
1349
|
+
|
|
1350
|
+
Wraps POST /api/v2/analytics/evaluations/aggregates/query
|
|
1351
|
+
|
|
1352
|
+
|
|
1353
|
+
### Example
|
|
1354
|
+
~~~ruby
|
|
1355
|
+
# load the gem
|
|
1356
|
+
require 'purecloudplatformclientv2'
|
|
1357
|
+
# setup authorization
|
|
1358
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1359
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1360
|
+
environment = "mypurecloud.com"
|
|
1361
|
+
|
|
1362
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1363
|
+
|
|
1364
|
+
PureCloud.configure do |config|
|
|
1365
|
+
config.access_token = @authToken
|
|
1366
|
+
end
|
|
1367
|
+
|
|
1368
|
+
api_instance = PureCloud::QualityApi.new
|
|
1369
|
+
|
|
1370
|
+
body = PureCloud::AggregationQuery.new # AggregationQuery | query
|
|
1371
|
+
|
|
1372
|
+
|
|
1373
|
+
begin
|
|
1374
|
+
#Query for evaluation aggregates
|
|
1375
|
+
result = api_instance.post_analytics_evaluations_aggregates_query(body)
|
|
1376
|
+
p result
|
|
1377
|
+
rescue PureCloud::ApiError => e
|
|
1378
|
+
puts "Exception when calling QualityApi->post_analytics_evaluations_aggregates_query: #{e}"
|
|
1379
|
+
end
|
|
1380
|
+
~~~
|
|
1381
|
+
|
|
1382
|
+
### Parameters
|
|
1383
|
+
|
|
1384
|
+
Name | Type | Description | Notes
|
|
1385
|
+
------------- | ------------- | ------------- | -------------
|
|
1386
|
+
**body** | [**AggregationQuery**](AggregationQuery.html)| query |
|
|
1387
|
+
{: class="table table-striped"}
|
|
1388
|
+
|
|
1389
|
+
|
|
1390
|
+
### Return type
|
|
1391
|
+
|
|
1392
|
+
[**AggregateQueryResponse**](AggregateQueryResponse.html)
|
|
1393
|
+
|
|
1394
|
+
### HTTP request headers
|
|
1395
|
+
|
|
1396
|
+
- **Content-Type**: application/json
|
|
1397
|
+
- **Accept**: application/json
|
|
1398
|
+
|
|
1399
|
+
|
|
1400
|
+
|
|
1401
|
+
<a name="post_quality_calibrations"></a>
|
|
1402
|
+
|
|
1403
|
+
## -[**Calibration**](Calibration.html) post_quality_calibrations(body, opts)
|
|
1404
|
+
|
|
1405
|
+
Create a calibration
|
|
1406
|
+
|
|
1407
|
+
|
|
1408
|
+
|
|
1409
|
+
Wraps POST /api/v2/quality/calibrations
|
|
1410
|
+
|
|
1411
|
+
|
|
1412
|
+
### Example
|
|
1413
|
+
~~~ruby
|
|
1414
|
+
# load the gem
|
|
1415
|
+
require 'purecloudplatformclientv2'
|
|
1416
|
+
# setup authorization
|
|
1417
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1418
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1419
|
+
environment = "mypurecloud.com"
|
|
1420
|
+
|
|
1421
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1422
|
+
|
|
1423
|
+
PureCloud.configure do |config|
|
|
1424
|
+
config.access_token = @authToken
|
|
1425
|
+
end
|
|
1426
|
+
|
|
1427
|
+
api_instance = PureCloud::QualityApi.new
|
|
1428
|
+
|
|
1429
|
+
body = PureCloud::CalibrationCreate.new # CalibrationCreate | calibration
|
|
1430
|
+
|
|
1431
|
+
opts = {
|
|
1432
|
+
expand: "expand_example" # String | calibratorId
|
|
1433
|
+
}
|
|
1434
|
+
|
|
1435
|
+
begin
|
|
1436
|
+
#Create a calibration
|
|
1437
|
+
result = api_instance.post_quality_calibrations(body, opts)
|
|
1438
|
+
p result
|
|
1439
|
+
rescue PureCloud::ApiError => e
|
|
1440
|
+
puts "Exception when calling QualityApi->post_quality_calibrations: #{e}"
|
|
1441
|
+
end
|
|
1442
|
+
~~~
|
|
1443
|
+
|
|
1444
|
+
### Parameters
|
|
1445
|
+
|
|
1446
|
+
Name | Type | Description | Notes
|
|
1447
|
+
------------- | ------------- | ------------- | -------------
|
|
1448
|
+
**body** | [**CalibrationCreate**](CalibrationCreate.html)| calibration |
|
|
1449
|
+
**expand** | **String**| calibratorId | [optional]
|
|
1450
|
+
{: class="table table-striped"}
|
|
1451
|
+
|
|
1452
|
+
|
|
1453
|
+
### Return type
|
|
1454
|
+
|
|
1455
|
+
[**Calibration**](Calibration.html)
|
|
1456
|
+
|
|
1457
|
+
### HTTP request headers
|
|
1458
|
+
|
|
1459
|
+
- **Content-Type**: application/json
|
|
1460
|
+
- **Accept**: application/json
|
|
1461
|
+
|
|
1462
|
+
|
|
1463
|
+
|
|
1464
|
+
<a name="post_quality_conversation_evaluations"></a>
|
|
1465
|
+
|
|
1466
|
+
## -[**Evaluation**](Evaluation.html) post_quality_conversation_evaluations(conversation_id, body, opts)
|
|
1467
|
+
|
|
1468
|
+
Create an evaluation
|
|
1469
|
+
|
|
1470
|
+
|
|
1471
|
+
|
|
1472
|
+
Wraps POST /api/v2/quality/conversations/{conversationId}/evaluations
|
|
1473
|
+
|
|
1474
|
+
|
|
1475
|
+
### Example
|
|
1476
|
+
~~~ruby
|
|
1477
|
+
# load the gem
|
|
1478
|
+
require 'purecloudplatformclientv2'
|
|
1479
|
+
# setup authorization
|
|
1480
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1481
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1482
|
+
environment = "mypurecloud.com"
|
|
1483
|
+
|
|
1484
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1485
|
+
|
|
1486
|
+
PureCloud.configure do |config|
|
|
1487
|
+
config.access_token = @authToken
|
|
1488
|
+
end
|
|
1489
|
+
|
|
1490
|
+
api_instance = PureCloud::QualityApi.new
|
|
1491
|
+
|
|
1492
|
+
conversation_id = "conversation_id_example" # String | conversationId
|
|
1493
|
+
|
|
1494
|
+
body = PureCloud::Evaluation.new # Evaluation | evaluation
|
|
1495
|
+
|
|
1496
|
+
opts = {
|
|
1497
|
+
expand: "expand_example" # String | evaluatorId
|
|
1498
|
+
}
|
|
1499
|
+
|
|
1500
|
+
begin
|
|
1501
|
+
#Create an evaluation
|
|
1502
|
+
result = api_instance.post_quality_conversation_evaluations(conversation_id, body, opts)
|
|
1503
|
+
p result
|
|
1504
|
+
rescue PureCloud::ApiError => e
|
|
1505
|
+
puts "Exception when calling QualityApi->post_quality_conversation_evaluations: #{e}"
|
|
1506
|
+
end
|
|
1507
|
+
~~~
|
|
1508
|
+
|
|
1509
|
+
### Parameters
|
|
1510
|
+
|
|
1511
|
+
Name | Type | Description | Notes
|
|
1512
|
+
------------- | ------------- | ------------- | -------------
|
|
1513
|
+
**conversation_id** | **String**| conversationId |
|
|
1514
|
+
**body** | [**Evaluation**](Evaluation.html)| evaluation |
|
|
1515
|
+
**expand** | **String**| evaluatorId | [optional]
|
|
1516
|
+
{: class="table table-striped"}
|
|
1517
|
+
|
|
1518
|
+
|
|
1519
|
+
### Return type
|
|
1520
|
+
|
|
1521
|
+
[**Evaluation**](Evaluation.html)
|
|
1522
|
+
|
|
1523
|
+
### HTTP request headers
|
|
1524
|
+
|
|
1525
|
+
- **Content-Type**: application/json
|
|
1526
|
+
- **Accept**: application/json
|
|
1527
|
+
|
|
1528
|
+
|
|
1529
|
+
|
|
1530
|
+
<a name="post_quality_evaluations_scoring"></a>
|
|
1531
|
+
|
|
1532
|
+
## -[**EvaluationScoringSet**](EvaluationScoringSet.html) post_quality_evaluations_scoring(body)
|
|
1533
|
+
|
|
1534
|
+
Score evaluation
|
|
1535
|
+
|
|
1536
|
+
|
|
1537
|
+
|
|
1538
|
+
Wraps POST /api/v2/quality/evaluations/scoring
|
|
1539
|
+
|
|
1540
|
+
|
|
1541
|
+
### Example
|
|
1542
|
+
~~~ruby
|
|
1543
|
+
# load the gem
|
|
1544
|
+
require 'purecloudplatformclientv2'
|
|
1545
|
+
# setup authorization
|
|
1546
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1547
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1548
|
+
environment = "mypurecloud.com"
|
|
1549
|
+
|
|
1550
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1551
|
+
|
|
1552
|
+
PureCloud.configure do |config|
|
|
1553
|
+
config.access_token = @authToken
|
|
1554
|
+
end
|
|
1555
|
+
|
|
1556
|
+
api_instance = PureCloud::QualityApi.new
|
|
1557
|
+
|
|
1558
|
+
body = PureCloud::EvaluationFormAndScoringSet.new # EvaluationFormAndScoringSet | evaluationAndScoringSet
|
|
1559
|
+
|
|
1560
|
+
|
|
1561
|
+
begin
|
|
1562
|
+
#Score evaluation
|
|
1563
|
+
result = api_instance.post_quality_evaluations_scoring(body)
|
|
1564
|
+
p result
|
|
1565
|
+
rescue PureCloud::ApiError => e
|
|
1566
|
+
puts "Exception when calling QualityApi->post_quality_evaluations_scoring: #{e}"
|
|
1567
|
+
end
|
|
1568
|
+
~~~
|
|
1569
|
+
|
|
1570
|
+
### Parameters
|
|
1571
|
+
|
|
1572
|
+
Name | Type | Description | Notes
|
|
1573
|
+
------------- | ------------- | ------------- | -------------
|
|
1574
|
+
**body** | [**EvaluationFormAndScoringSet**](EvaluationFormAndScoringSet.html)| evaluationAndScoringSet |
|
|
1575
|
+
{: class="table table-striped"}
|
|
1576
|
+
|
|
1577
|
+
|
|
1578
|
+
### Return type
|
|
1579
|
+
|
|
1580
|
+
[**EvaluationScoringSet**](EvaluationScoringSet.html)
|
|
1581
|
+
|
|
1582
|
+
### HTTP request headers
|
|
1583
|
+
|
|
1584
|
+
- **Content-Type**: application/json
|
|
1585
|
+
- **Accept**: application/json
|
|
1586
|
+
|
|
1587
|
+
|
|
1588
|
+
|
|
1589
|
+
<a name="post_quality_forms"></a>
|
|
1590
|
+
|
|
1591
|
+
## -[**EvaluationForm**](EvaluationForm.html) post_quality_forms(body)
|
|
1592
|
+
|
|
1593
|
+
Create an evaluation form.
|
|
1594
|
+
|
|
1595
|
+
|
|
1596
|
+
|
|
1597
|
+
Wraps POST /api/v2/quality/forms
|
|
1598
|
+
|
|
1599
|
+
|
|
1600
|
+
### Example
|
|
1601
|
+
~~~ruby
|
|
1602
|
+
# load the gem
|
|
1603
|
+
require 'purecloudplatformclientv2'
|
|
1604
|
+
# setup authorization
|
|
1605
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1606
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1607
|
+
environment = "mypurecloud.com"
|
|
1608
|
+
|
|
1609
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1610
|
+
|
|
1611
|
+
PureCloud.configure do |config|
|
|
1612
|
+
config.access_token = @authToken
|
|
1613
|
+
end
|
|
1614
|
+
|
|
1615
|
+
api_instance = PureCloud::QualityApi.new
|
|
1616
|
+
|
|
1617
|
+
body = PureCloud::EvaluationForm.new # EvaluationForm | Evaluation form
|
|
1618
|
+
|
|
1619
|
+
|
|
1620
|
+
begin
|
|
1621
|
+
#Create an evaluation form.
|
|
1622
|
+
result = api_instance.post_quality_forms(body)
|
|
1623
|
+
p result
|
|
1624
|
+
rescue PureCloud::ApiError => e
|
|
1625
|
+
puts "Exception when calling QualityApi->post_quality_forms: #{e}"
|
|
1626
|
+
end
|
|
1627
|
+
~~~
|
|
1628
|
+
|
|
1629
|
+
### Parameters
|
|
1630
|
+
|
|
1631
|
+
Name | Type | Description | Notes
|
|
1632
|
+
------------- | ------------- | ------------- | -------------
|
|
1633
|
+
**body** | [**EvaluationForm**](EvaluationForm.html)| Evaluation form |
|
|
1634
|
+
{: class="table table-striped"}
|
|
1635
|
+
|
|
1636
|
+
|
|
1637
|
+
### Return type
|
|
1638
|
+
|
|
1639
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
1640
|
+
|
|
1641
|
+
### HTTP request headers
|
|
1642
|
+
|
|
1643
|
+
- **Content-Type**: application/json
|
|
1644
|
+
- **Accept**: application/json
|
|
1645
|
+
|
|
1646
|
+
|
|
1647
|
+
|
|
1648
|
+
<a name="post_quality_keywordsets"></a>
|
|
1649
|
+
|
|
1650
|
+
## -[**KeywordSet**](KeywordSet.html) post_quality_keywordsets(body, opts)
|
|
1651
|
+
|
|
1652
|
+
Create a Keyword Set
|
|
1653
|
+
|
|
1654
|
+
|
|
1655
|
+
|
|
1656
|
+
Wraps POST /api/v2/quality/keywordsets
|
|
1657
|
+
|
|
1658
|
+
|
|
1659
|
+
### Example
|
|
1660
|
+
~~~ruby
|
|
1661
|
+
# load the gem
|
|
1662
|
+
require 'purecloudplatformclientv2'
|
|
1663
|
+
# setup authorization
|
|
1664
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1665
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1666
|
+
environment = "mypurecloud.com"
|
|
1667
|
+
|
|
1668
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1669
|
+
|
|
1670
|
+
PureCloud.configure do |config|
|
|
1671
|
+
config.access_token = @authToken
|
|
1672
|
+
end
|
|
1673
|
+
|
|
1674
|
+
api_instance = PureCloud::QualityApi.new
|
|
1675
|
+
|
|
1676
|
+
body = PureCloud::KeywordSet.new # KeywordSet | keywordSet
|
|
1677
|
+
|
|
1678
|
+
opts = {
|
|
1679
|
+
expand: "expand_example" # String | queueId
|
|
1680
|
+
}
|
|
1681
|
+
|
|
1682
|
+
begin
|
|
1683
|
+
#Create a Keyword Set
|
|
1684
|
+
result = api_instance.post_quality_keywordsets(body, opts)
|
|
1685
|
+
p result
|
|
1686
|
+
rescue PureCloud::ApiError => e
|
|
1687
|
+
puts "Exception when calling QualityApi->post_quality_keywordsets: #{e}"
|
|
1688
|
+
end
|
|
1689
|
+
~~~
|
|
1690
|
+
|
|
1691
|
+
### Parameters
|
|
1692
|
+
|
|
1693
|
+
Name | Type | Description | Notes
|
|
1694
|
+
------------- | ------------- | ------------- | -------------
|
|
1695
|
+
**body** | [**KeywordSet**](KeywordSet.html)| keywordSet |
|
|
1696
|
+
**expand** | **String**| queueId | [optional]
|
|
1697
|
+
{: class="table table-striped"}
|
|
1698
|
+
|
|
1699
|
+
|
|
1700
|
+
### Return type
|
|
1701
|
+
|
|
1702
|
+
[**KeywordSet**](KeywordSet.html)
|
|
1703
|
+
|
|
1704
|
+
### HTTP request headers
|
|
1705
|
+
|
|
1706
|
+
- **Content-Type**: application/json
|
|
1707
|
+
- **Accept**: application/json
|
|
1708
|
+
|
|
1709
|
+
|
|
1710
|
+
|
|
1711
|
+
<a name="post_quality_publishedforms"></a>
|
|
1712
|
+
|
|
1713
|
+
## -[**EvaluationForm**](EvaluationForm.html) post_quality_publishedforms(body)
|
|
1714
|
+
|
|
1715
|
+
Publish an evaluation form.
|
|
1716
|
+
|
|
1717
|
+
|
|
1718
|
+
|
|
1719
|
+
Wraps POST /api/v2/quality/publishedforms
|
|
1720
|
+
|
|
1721
|
+
|
|
1722
|
+
### Example
|
|
1723
|
+
~~~ruby
|
|
1724
|
+
# load the gem
|
|
1725
|
+
require 'purecloudplatformclientv2'
|
|
1726
|
+
# setup authorization
|
|
1727
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1728
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1729
|
+
environment = "mypurecloud.com"
|
|
1730
|
+
|
|
1731
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1732
|
+
|
|
1733
|
+
PureCloud.configure do |config|
|
|
1734
|
+
config.access_token = @authToken
|
|
1735
|
+
end
|
|
1736
|
+
|
|
1737
|
+
api_instance = PureCloud::QualityApi.new
|
|
1738
|
+
|
|
1739
|
+
body = PureCloud::EvaluationForm.new # EvaluationForm | Evaluation form
|
|
1740
|
+
|
|
1741
|
+
|
|
1742
|
+
begin
|
|
1743
|
+
#Publish an evaluation form.
|
|
1744
|
+
result = api_instance.post_quality_publishedforms(body)
|
|
1745
|
+
p result
|
|
1746
|
+
rescue PureCloud::ApiError => e
|
|
1747
|
+
puts "Exception when calling QualityApi->post_quality_publishedforms: #{e}"
|
|
1748
|
+
end
|
|
1749
|
+
~~~
|
|
1750
|
+
|
|
1751
|
+
### Parameters
|
|
1752
|
+
|
|
1753
|
+
Name | Type | Description | Notes
|
|
1754
|
+
------------- | ------------- | ------------- | -------------
|
|
1755
|
+
**body** | [**EvaluationForm**](EvaluationForm.html)| Evaluation form |
|
|
1756
|
+
{: class="table table-striped"}
|
|
1757
|
+
|
|
1758
|
+
|
|
1759
|
+
### Return type
|
|
1760
|
+
|
|
1761
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
1762
|
+
|
|
1763
|
+
### HTTP request headers
|
|
1764
|
+
|
|
1765
|
+
- **Content-Type**: application/json
|
|
1766
|
+
- **Accept**: application/json
|
|
1767
|
+
|
|
1768
|
+
|
|
1769
|
+
|
|
1770
|
+
<a name="post_quality_spotability"></a>
|
|
1771
|
+
|
|
1772
|
+
## -[**KeywordSet**](KeywordSet.html) post_quality_spotability(opts)
|
|
1773
|
+
|
|
1774
|
+
Retrieve the spotability statistic
|
|
1775
|
+
|
|
1776
|
+
|
|
1777
|
+
|
|
1778
|
+
Wraps POST /api/v2/quality/spotability
|
|
1779
|
+
|
|
1780
|
+
|
|
1781
|
+
### Example
|
|
1782
|
+
~~~ruby
|
|
1783
|
+
# load the gem
|
|
1784
|
+
require 'purecloudplatformclientv2'
|
|
1785
|
+
# setup authorization
|
|
1786
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1787
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1788
|
+
environment = "mypurecloud.com"
|
|
1789
|
+
|
|
1790
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1791
|
+
|
|
1792
|
+
PureCloud.configure do |config|
|
|
1793
|
+
config.access_token = @authToken
|
|
1794
|
+
end
|
|
1795
|
+
|
|
1796
|
+
api_instance = PureCloud::QualityApi.new
|
|
1797
|
+
|
|
1798
|
+
opts = {
|
|
1799
|
+
body: PureCloud::KeywordSet.new # KeywordSet | Keyword Set
|
|
1800
|
+
}
|
|
1801
|
+
|
|
1802
|
+
begin
|
|
1803
|
+
#Retrieve the spotability statistic
|
|
1804
|
+
result = api_instance.post_quality_spotability(opts)
|
|
1805
|
+
p result
|
|
1806
|
+
rescue PureCloud::ApiError => e
|
|
1807
|
+
puts "Exception when calling QualityApi->post_quality_spotability: #{e}"
|
|
1808
|
+
end
|
|
1809
|
+
~~~
|
|
1810
|
+
|
|
1811
|
+
### Parameters
|
|
1812
|
+
|
|
1813
|
+
Name | Type | Description | Notes
|
|
1814
|
+
------------- | ------------- | ------------- | -------------
|
|
1815
|
+
**body** | [**KeywordSet**](KeywordSet.html)| Keyword Set | [optional]
|
|
1816
|
+
{: class="table table-striped"}
|
|
1817
|
+
|
|
1818
|
+
|
|
1819
|
+
### Return type
|
|
1820
|
+
|
|
1821
|
+
[**KeywordSet**](KeywordSet.html)
|
|
1822
|
+
|
|
1823
|
+
### HTTP request headers
|
|
1824
|
+
|
|
1825
|
+
- **Content-Type**: application/json
|
|
1826
|
+
- **Accept**: application/json
|
|
1827
|
+
|
|
1828
|
+
|
|
1829
|
+
|
|
1830
|
+
<a name="put_quality_calibration"></a>
|
|
1831
|
+
|
|
1832
|
+
## -[**Calibration**](Calibration.html) put_quality_calibration(calibration_id, body)
|
|
1833
|
+
|
|
1834
|
+
Update a calibration to the specified calibration via PUT. Editable fields include: evaluators, expertEvaluator, and scoringIndex
|
|
1835
|
+
|
|
1836
|
+
|
|
1837
|
+
|
|
1838
|
+
Wraps PUT /api/v2/quality/calibrations/{calibrationId}
|
|
1839
|
+
|
|
1840
|
+
|
|
1841
|
+
### Example
|
|
1842
|
+
~~~ruby
|
|
1843
|
+
# load the gem
|
|
1844
|
+
require 'purecloudplatformclientv2'
|
|
1845
|
+
# setup authorization
|
|
1846
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1847
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1848
|
+
environment = "mypurecloud.com"
|
|
1849
|
+
|
|
1850
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1851
|
+
|
|
1852
|
+
PureCloud.configure do |config|
|
|
1853
|
+
config.access_token = @authToken
|
|
1854
|
+
end
|
|
1855
|
+
|
|
1856
|
+
api_instance = PureCloud::QualityApi.new
|
|
1857
|
+
|
|
1858
|
+
calibration_id = "calibration_id_example" # String | Calibration ID
|
|
1859
|
+
|
|
1860
|
+
body = PureCloud::Calibration.new # Calibration | Calibration
|
|
1861
|
+
|
|
1862
|
+
|
|
1863
|
+
begin
|
|
1864
|
+
#Update a calibration to the specified calibration via PUT. Editable fields include: evaluators, expertEvaluator, and scoringIndex
|
|
1865
|
+
result = api_instance.put_quality_calibration(calibration_id, body)
|
|
1866
|
+
p result
|
|
1867
|
+
rescue PureCloud::ApiError => e
|
|
1868
|
+
puts "Exception when calling QualityApi->put_quality_calibration: #{e}"
|
|
1869
|
+
end
|
|
1870
|
+
~~~
|
|
1871
|
+
|
|
1872
|
+
### Parameters
|
|
1873
|
+
|
|
1874
|
+
Name | Type | Description | Notes
|
|
1875
|
+
------------- | ------------- | ------------- | -------------
|
|
1876
|
+
**calibration_id** | **String**| Calibration ID |
|
|
1877
|
+
**body** | [**Calibration**](Calibration.html)| Calibration |
|
|
1878
|
+
{: class="table table-striped"}
|
|
1879
|
+
|
|
1880
|
+
|
|
1881
|
+
### Return type
|
|
1882
|
+
|
|
1883
|
+
[**Calibration**](Calibration.html)
|
|
1884
|
+
|
|
1885
|
+
### HTTP request headers
|
|
1886
|
+
|
|
1887
|
+
- **Content-Type**: application/json
|
|
1888
|
+
- **Accept**: application/json
|
|
1889
|
+
|
|
1890
|
+
|
|
1891
|
+
|
|
1892
|
+
<a name="put_quality_conversation_evaluation"></a>
|
|
1893
|
+
|
|
1894
|
+
## -[**Evaluation**](Evaluation.html) put_quality_conversation_evaluation(conversation_id, evaluation_id, body, opts)
|
|
1895
|
+
|
|
1896
|
+
Update an evaluation
|
|
1897
|
+
|
|
1898
|
+
|
|
1899
|
+
|
|
1900
|
+
Wraps PUT /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}
|
|
1901
|
+
|
|
1902
|
+
|
|
1903
|
+
### Example
|
|
1904
|
+
~~~ruby
|
|
1905
|
+
# load the gem
|
|
1906
|
+
require 'purecloudplatformclientv2'
|
|
1907
|
+
# setup authorization
|
|
1908
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1909
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1910
|
+
environment = "mypurecloud.com"
|
|
1911
|
+
|
|
1912
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1913
|
+
|
|
1914
|
+
PureCloud.configure do |config|
|
|
1915
|
+
config.access_token = @authToken
|
|
1916
|
+
end
|
|
1917
|
+
|
|
1918
|
+
api_instance = PureCloud::QualityApi.new
|
|
1919
|
+
|
|
1920
|
+
conversation_id = "conversation_id_example" # String | conversationId
|
|
1921
|
+
|
|
1922
|
+
evaluation_id = "evaluation_id_example" # String | evaluationId
|
|
1923
|
+
|
|
1924
|
+
body = PureCloud::Evaluation.new # Evaluation | evaluation
|
|
1925
|
+
|
|
1926
|
+
opts = {
|
|
1927
|
+
expand: "expand_example" # String | evaluatorId
|
|
1928
|
+
}
|
|
1929
|
+
|
|
1930
|
+
begin
|
|
1931
|
+
#Update an evaluation
|
|
1932
|
+
result = api_instance.put_quality_conversation_evaluation(conversation_id, evaluation_id, body, opts)
|
|
1933
|
+
p result
|
|
1934
|
+
rescue PureCloud::ApiError => e
|
|
1935
|
+
puts "Exception when calling QualityApi->put_quality_conversation_evaluation: #{e}"
|
|
1936
|
+
end
|
|
1937
|
+
~~~
|
|
1938
|
+
|
|
1939
|
+
### Parameters
|
|
1940
|
+
|
|
1941
|
+
Name | Type | Description | Notes
|
|
1942
|
+
------------- | ------------- | ------------- | -------------
|
|
1943
|
+
**conversation_id** | **String**| conversationId |
|
|
1944
|
+
**evaluation_id** | **String**| evaluationId |
|
|
1945
|
+
**body** | [**Evaluation**](Evaluation.html)| evaluation |
|
|
1946
|
+
**expand** | **String**| evaluatorId | [optional]
|
|
1947
|
+
{: class="table table-striped"}
|
|
1948
|
+
|
|
1949
|
+
|
|
1950
|
+
### Return type
|
|
1951
|
+
|
|
1952
|
+
[**Evaluation**](Evaluation.html)
|
|
1953
|
+
|
|
1954
|
+
### HTTP request headers
|
|
1955
|
+
|
|
1956
|
+
- **Content-Type**: application/json
|
|
1957
|
+
- **Accept**: application/json
|
|
1958
|
+
|
|
1959
|
+
|
|
1960
|
+
|
|
1961
|
+
<a name="put_quality_form"></a>
|
|
1962
|
+
|
|
1963
|
+
## -[**EvaluationForm**](EvaluationForm.html) put_quality_form(form_id, body)
|
|
1964
|
+
|
|
1965
|
+
Update an evaluation form.
|
|
1966
|
+
|
|
1967
|
+
|
|
1968
|
+
|
|
1969
|
+
Wraps PUT /api/v2/quality/forms/{formId}
|
|
1970
|
+
|
|
1971
|
+
|
|
1972
|
+
### Example
|
|
1973
|
+
~~~ruby
|
|
1974
|
+
# load the gem
|
|
1975
|
+
require 'purecloudplatformclientv2'
|
|
1976
|
+
# setup authorization
|
|
1977
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1978
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1979
|
+
environment = "mypurecloud.com"
|
|
1980
|
+
|
|
1981
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1982
|
+
|
|
1983
|
+
PureCloud.configure do |config|
|
|
1984
|
+
config.access_token = @authToken
|
|
1985
|
+
end
|
|
1986
|
+
|
|
1987
|
+
api_instance = PureCloud::QualityApi.new
|
|
1988
|
+
|
|
1989
|
+
form_id = "form_id_example" # String | Form ID
|
|
1990
|
+
|
|
1991
|
+
body = PureCloud::EvaluationForm.new # EvaluationForm | Evaluation form
|
|
1992
|
+
|
|
1993
|
+
|
|
1994
|
+
begin
|
|
1995
|
+
#Update an evaluation form.
|
|
1996
|
+
result = api_instance.put_quality_form(form_id, body)
|
|
1997
|
+
p result
|
|
1998
|
+
rescue PureCloud::ApiError => e
|
|
1999
|
+
puts "Exception when calling QualityApi->put_quality_form: #{e}"
|
|
2000
|
+
end
|
|
2001
|
+
~~~
|
|
2002
|
+
|
|
2003
|
+
### Parameters
|
|
2004
|
+
|
|
2005
|
+
Name | Type | Description | Notes
|
|
2006
|
+
------------- | ------------- | ------------- | -------------
|
|
2007
|
+
**form_id** | **String**| Form ID |
|
|
2008
|
+
**body** | [**EvaluationForm**](EvaluationForm.html)| Evaluation form |
|
|
2009
|
+
{: class="table table-striped"}
|
|
2010
|
+
|
|
2011
|
+
|
|
2012
|
+
### Return type
|
|
2013
|
+
|
|
2014
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
2015
|
+
|
|
2016
|
+
### HTTP request headers
|
|
2017
|
+
|
|
2018
|
+
- **Content-Type**: application/json
|
|
2019
|
+
- **Accept**: application/json
|
|
2020
|
+
|
|
2021
|
+
|
|
2022
|
+
|
|
2023
|
+
<a name="put_quality_keywordset"></a>
|
|
2024
|
+
|
|
2025
|
+
## -[**KeywordSet**](KeywordSet.html) put_quality_keywordset(keyword_set_id, body)
|
|
2026
|
+
|
|
2027
|
+
Update a keywordSet to the specified keywordSet via PUT.
|
|
2028
|
+
|
|
2029
|
+
|
|
2030
|
+
|
|
2031
|
+
Wraps PUT /api/v2/quality/keywordsets/{keywordSetId}
|
|
2032
|
+
|
|
2033
|
+
|
|
2034
|
+
### Example
|
|
2035
|
+
~~~ruby
|
|
2036
|
+
# load the gem
|
|
2037
|
+
require 'purecloudplatformclientv2'
|
|
2038
|
+
# setup authorization
|
|
2039
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
2040
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
2041
|
+
environment = "mypurecloud.com"
|
|
2042
|
+
|
|
2043
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
2044
|
+
|
|
2045
|
+
PureCloud.configure do |config|
|
|
2046
|
+
config.access_token = @authToken
|
|
2047
|
+
end
|
|
2048
|
+
|
|
2049
|
+
api_instance = PureCloud::QualityApi.new
|
|
2050
|
+
|
|
2051
|
+
keyword_set_id = "keyword_set_id_example" # String | KeywordSet ID
|
|
2052
|
+
|
|
2053
|
+
body = PureCloud::KeywordSet.new # KeywordSet | keywordSet
|
|
2054
|
+
|
|
2055
|
+
|
|
2056
|
+
begin
|
|
2057
|
+
#Update a keywordSet to the specified keywordSet via PUT.
|
|
2058
|
+
result = api_instance.put_quality_keywordset(keyword_set_id, body)
|
|
2059
|
+
p result
|
|
2060
|
+
rescue PureCloud::ApiError => e
|
|
2061
|
+
puts "Exception when calling QualityApi->put_quality_keywordset: #{e}"
|
|
2062
|
+
end
|
|
2063
|
+
~~~
|
|
2064
|
+
|
|
2065
|
+
### Parameters
|
|
2066
|
+
|
|
2067
|
+
Name | Type | Description | Notes
|
|
2068
|
+
------------- | ------------- | ------------- | -------------
|
|
2069
|
+
**keyword_set_id** | **String**| KeywordSet ID |
|
|
2070
|
+
**body** | [**KeywordSet**](KeywordSet.html)| keywordSet |
|
|
2071
|
+
{: class="table table-striped"}
|
|
2072
|
+
|
|
2073
|
+
|
|
2074
|
+
### Return type
|
|
2075
|
+
|
|
2076
|
+
[**KeywordSet**](KeywordSet.html)
|
|
2077
|
+
|
|
2078
|
+
### HTTP request headers
|
|
2079
|
+
|
|
2080
|
+
- **Content-Type**: application/json
|
|
2081
|
+
- **Accept**: application/json
|
|
2082
|
+
|
|
2083
|
+
|
|
2084
|
+
|