purecloudplatformclientv2 2.0.6
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- checksums.yaml +7 -0
- data/README.md +56 -0
- data/docs/ADFS.md +20 -0
- data/docs/Actions.md +13 -0
- data/docs/ActivityCode.md +20 -0
- data/docs/ActivityCodeContainer.md +13 -0
- data/docs/AcwSettings.md +14 -0
- data/docs/Address.md +17 -0
- data/docs/AddressableEntityUser.md +14 -0
- data/docs/AddressableLicenseDefinition.md +14 -0
- data/docs/Adjacents.md +15 -0
- data/docs/Agent.md +13 -0
- data/docs/AgentActivity.md +19 -0
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- data/docs/AggregateViewData.md +14 -0
- data/docs/AggregationQuery.md +20 -0
- data/docs/AggregationRange.md +14 -0
- data/docs/AggregationResult.md +17 -0
- data/docs/AggregationResultEntry.md +16 -0
- data/docs/AlertingApi.md +2129 -0
- data/docs/AnalyticsApi.md +1347 -0
- data/docs/AnalyticsConversation.md +17 -0
- data/docs/AnalyticsConversationQueryResponse.md +14 -0
- data/docs/AnalyticsConversationSegment.md +36 -0
- data/docs/AnalyticsEvaluation.md +22 -0
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- data/docs/AnalyticsProperty.md +15 -0
- data/docs/AnalyticsQueryAggregation.md +17 -0
- data/docs/AnalyticsQueryClause.md +14 -0
- data/docs/AnalyticsQueryFilter.md +15 -0
- data/docs/AnalyticsQueryPredicate.md +20 -0
- data/docs/AnalyticsRoutingStatusRecord.md +16 -0
- data/docs/AnalyticsSession.md +44 -0
- data/docs/AnalyticsUserDetail.md +15 -0
- data/docs/AnalyticsUserDetailsQueryResponse.md +14 -0
- data/docs/AnalyticsUserPresenceRecord.md +17 -0
- data/docs/AnalyticsView.md +16 -0
- data/docs/Annotation.md +30 -0
- data/docs/AnswerOption.md +15 -0
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- data/docs/Bullseye.md +13 -0
- data/docs/Calibration.md +28 -0
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- data/docs/Call.md +31 -0
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- data/docs/Callback.md +30 -0
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- data/docs/Certificate.md +13 -0
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- data/docs/Change.md +16 -0
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- data/docs/ConsumedResourcesEntityListing.md +22 -0
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- data/docs/Conversation.md +23 -0
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- data/docs/Email.md +26 -0
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- data/docs/Geolocation.md +23 -0
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- data/docs/Greeting.md +24 -0
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- data/lib/purecloudplatformclientv2/models/voicemail_search_criteria.rb +287 -0
- data/lib/purecloudplatformclientv2/models/voicemail_search_request.rb +246 -0
- data/lib/purecloudplatformclientv2/models/voicemail_user_policy.rb +209 -0
- data/lib/purecloudplatformclientv2/models/voicemails_search_response.rb +287 -0
- data/lib/purecloudplatformclientv2/models/wfm_user_entity_listing.rb +180 -0
- data/lib/purecloudplatformclientv2/models/workspace.rb +302 -0
- data/lib/purecloudplatformclientv2/models/workspace_create.rb +201 -0
- data/lib/purecloudplatformclientv2/models/workspace_entity_listing.rb +261 -0
- data/lib/purecloudplatformclientv2/models/workspace_member.rb +271 -0
- data/lib/purecloudplatformclientv2/models/workspace_member_entity_listing.rb +261 -0
- data/lib/purecloudplatformclientv2/models/workspace_summary.rb +187 -0
- data/lib/purecloudplatformclientv2/models/wrap_up_code_mapping.rb +252 -0
- data/lib/purecloudplatformclientv2/models/wrap_up_code_mapping_notification.rb +236 -0
- data/lib/purecloudplatformclientv2/models/wrapup.rb +241 -0
- data/lib/purecloudplatformclientv2/models/wrapup_code.rb +241 -0
- data/lib/purecloudplatformclientv2/models/wrapup_code_entity_listing.rb +261 -0
- data/lib/purecloudplatformclientv2/version.rb +19 -0
- data/purecloudplatformclientv2.gemspec +32 -0
- data/spec/api_client_spec.rb +273 -0
- data/spec/configuration_spec.rb +25 -0
- data/spec/spec_helper.rb +99 -0
- metadata +2050 -0
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title: PresenceQueryResponse
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---
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## PureCloud::PresenceQueryResponse
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **system_to_organization_mappings** | **Hash<String, Array<String>>** | A mapping from system presence to a list of organization presence ids | [optional] |
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| **results** | [**Array<AggregateDataContainer>**](AggregateDataContainer.html) | | [optional] |
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---
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title: Prompt
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---
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## PureCloud::Prompt
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## Properties
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **name** | **String** | The prompt name. | |
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| **description** | **String** | | [optional] |
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| **resources** | [**Array<PromptAsset>**](PromptAsset.html) | | [optional] |
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| **current_operation** | [**Operation**](Operation.html) | | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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---
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title: PromptAsset
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---
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## PureCloud::PromptAsset
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **name** | **String** | | [optional] |
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| **prompt_id** | **String** | | [optional] |
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| **language** | **String** | | [optional] |
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| **media_uri** | **String** | | [optional] |
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| **tts_string** | **String** | | [optional] |
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| **upload_status** | **String** | | [optional] |
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| **upload_uri** | **String** | | [optional] |
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| **language_default** | **BOOLEAN** | | [optional] |
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| **tags** | **Hash<String, Array<String>>** | | [optional] |
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| **duration_seconds** | **Float** | | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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---
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title: PromptAssetCreate
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---
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## PureCloud::PromptAssetCreate
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
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| **name** | **String** | | [optional] |
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| **prompt_id** | **String** | | [optional] |
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| **language** | **String** | The prompt language. | |
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| **media_uri** | **String** | | [optional] |
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| **tts_string** | **String** | | [optional] |
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| **upload_status** | **String** | | [optional] |
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| **upload_uri** | **String** | | [optional] |
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| **language_default** | **BOOLEAN** | | [optional] |
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| **tags** | **Hash<String, Array<String>>** | | [optional] |
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| **duration_seconds** | **Float** | | [optional] |
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| **self_uri** | **String** | The URI for this object | [optional] |
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{: class="table table-striped"}
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---
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title: PromptAssetEntityListing
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---
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## PureCloud::PromptAssetEntityListing
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **entities** | [**Array<PromptAsset>**](PromptAsset.html) | | [optional] |
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| **page_size** | **Integer** | | [optional] |
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| **page_number** | **Integer** | | [optional] |
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| **total** | **Integer** | | [optional] |
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| **self_uri** | **String** | | [optional] |
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| **first_uri** | **String** | | [optional] |
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| **previous_uri** | **String** | | [optional] |
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| **next_uri** | **String** | | [optional] |
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| **last_uri** | **String** | | [optional] |
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| **page_count** | **Integer** | | [optional] |
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{: class="table table-striped"}
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---
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title: PromptEntityListing
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---
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## PureCloud::PromptEntityListing
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **entities** | [**Array<Prompt>**](Prompt.html) | | [optional] |
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| **page_size** | **Integer** | | [optional] |
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| **page_number** | **Integer** | | [optional] |
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| **total** | **Integer** | | [optional] |
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| **self_uri** | **String** | | [optional] |
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| **first_uri** | **String** | | [optional] |
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| **previous_uri** | **String** | | [optional] |
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| **next_uri** | **String** | | [optional] |
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| **last_uri** | **String** | | [optional] |
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| **page_count** | **Integer** | | [optional] |
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{: class="table table-striped"}
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---
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title: PropertyIndexRequest
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---
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## PureCloud::PropertyIndexRequest
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **session_id** | **String** | Attach properties to a segment in the indicated session | |
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| **target_date** | **DateTime** | Attach properties to a segment covering a specific point in time. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | |
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| **properties** | [**Array<AnalyticsProperty>**](AnalyticsProperty.html) | The list of properties to index | |
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{: class="table table-striped"}
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---
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title: ProvisionInfo
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---
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## PureCloud::ProvisionInfo
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **time** | **DateTime** | The time at which this phone was provisioned. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
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| **source** | **String** | The source of the provisioning | [optional] |
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| **error_info** | **String** | The error information from the provision process, if any | [optional] |
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{: class="table table-striped"}
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data/docs/PureCloud.md
ADDED
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---
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title: PureCloud
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---
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## PureCloud::PureCloud
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
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| **id** | **String** | The globally unique identifier for the object. | [optional] |
|
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| **name** | **String** | | [optional] |
|
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12
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| **disabled** | **BOOLEAN** | | [optional] |
|
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13
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| **self_uri** | **String** | The URI for this object | [optional] |
|
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{: class="table table-striped"}
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---
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title: QualifierMappingObservationQueryResponse
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---
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## PureCloud::QualifierMappingObservationQueryResponse
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## Properties
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|Name | Type | Description | Notes|
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|------------ | ------------- | ------------- | -------------|
|
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| **system_to_organization_mappings** | **Hash<String, Array<String>>** | A mapping from system presence to a list of organization presence ids | [optional] |
|
|
11
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| **results** | [**Array<ObservationDataContainer>**](ObservationDataContainer.html) | | [optional] |
|
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{: class="table table-striped"}
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|
data/docs/QualityApi.md
ADDED
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---
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title: QualityApi
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---
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## PureCloud::QualityApi
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All URIs are relative to *https://api.mypurecloud.com*
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Method | Description
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------------- | ------------- | -------------
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[**delete_quality_calibration**](QualityApi.html#delete_quality_calibration) | Delete a calibration by id.
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[**delete_quality_conversation_evaluation**](QualityApi.html#delete_quality_conversation_evaluation) | Delete an evaluation
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[**delete_quality_form**](QualityApi.html#delete_quality_form) | Delete an evaluation form.
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[**delete_quality_keywordset**](QualityApi.html#delete_quality_keywordset) | Delete a keywordSet by id.
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[**delete_quality_keywordsets**](QualityApi.html#delete_quality_keywordsets) | Delete keyword sets
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[**get_quality_agents_activity**](QualityApi.html#get_quality_agents_activity) | Gets a list of Agent Activities
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[**get_quality_calibration**](QualityApi.html#get_quality_calibration) | Get a calibration by id.
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[**get_quality_calibrations**](QualityApi.html#get_quality_calibrations) | Get the list of calibrations
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[**get_quality_conversation_audits**](QualityApi.html#get_quality_conversation_audits) | Get audits for conversation or recording
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[**get_quality_conversation_evaluation**](QualityApi.html#get_quality_conversation_evaluation) | Get an evaluation
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[**get_quality_evaluations_query**](QualityApi.html#get_quality_evaluations_query) | Queries Evaluations and returns a paged list
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[**get_quality_evaluators_activity**](QualityApi.html#get_quality_evaluators_activity) | Get an evaluator activity
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[**get_quality_form**](QualityApi.html#get_quality_form) | Get an evaluation form
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[**get_quality_form_versions**](QualityApi.html#get_quality_form_versions) | Gets all the revisions for a specific evaluation.
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[**get_quality_forms**](QualityApi.html#get_quality_forms) | Get the list of evaluation forms
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[**get_quality_keywordset**](QualityApi.html#get_quality_keywordset) | Get a keywordSet by id.
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[**get_quality_keywordsets**](QualityApi.html#get_quality_keywordsets) | Get the list of keyword sets
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[**get_quality_publishedform**](QualityApi.html#get_quality_publishedform) | Get the published evaluation forms.
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[**get_quality_publishedforms**](QualityApi.html#get_quality_publishedforms) | Get the published evaluation forms.
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[**post_analytics_evaluations_aggregates_query**](QualityApi.html#post_analytics_evaluations_aggregates_query) | Query for evaluation aggregates
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[**post_quality_calibrations**](QualityApi.html#post_quality_calibrations) | Create a calibration
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[**post_quality_conversation_evaluations**](QualityApi.html#post_quality_conversation_evaluations) | Create an evaluation
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[**post_quality_evaluations_scoring**](QualityApi.html#post_quality_evaluations_scoring) | Score evaluation
|
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[**post_quality_forms**](QualityApi.html#post_quality_forms) | Create an evaluation form.
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[**post_quality_keywordsets**](QualityApi.html#post_quality_keywordsets) | Create a Keyword Set
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[**post_quality_publishedforms**](QualityApi.html#post_quality_publishedforms) | Publish an evaluation form.
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[**post_quality_spotability**](QualityApi.html#post_quality_spotability) | Retrieve the spotability statistic
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[**put_quality_calibration**](QualityApi.html#put_quality_calibration) | Update a calibration to the specified calibration via PUT. Editable fields include: evaluators, expertEvaluator, and scoringIndex
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[**put_quality_conversation_evaluation**](QualityApi.html#put_quality_conversation_evaluation) | Update an evaluation
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[**put_quality_form**](QualityApi.html#put_quality_form) | Update an evaluation form.
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[**put_quality_keywordset**](QualityApi.html#put_quality_keywordset) | Update a keywordSet to the specified keywordSet via PUT.
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{: class="table table-striped"}
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<a name="delete_quality_calibration"></a>
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## -[**Calibration**](Calibration.html) delete_quality_calibration(calibration_id, calibrator_id)
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|
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Delete a calibration by id.
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Wraps DELETE /api/v2/quality/calibrations/{calibrationId}
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### Example
|
|
56
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~~~ruby
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|
57
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# load the gem
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|
58
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require 'purecloudplatformclientv2'
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|
59
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# setup authorization
|
|
60
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@secret = ENV['PURECLOUD_SECRET']
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@id = ENV['PURECLOUD_CLIENT_ID']
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environment = "mypurecloud.com"
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|
63
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|
|
64
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@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
65
|
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|
|
66
|
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PureCloud.configure do |config|
|
|
67
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config.access_token = @authToken
|
|
68
|
+
end
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|
69
|
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|
|
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api_instance = PureCloud::QualityApi.new
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|
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|
|
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calibration_id = "calibration_id_example" # String | Calibration ID
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|
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|
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|
|
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calibrator_id = "calibrator_id_example" # String | calibratorId
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|
75
|
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|
|
76
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|
|
77
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begin
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#Delete a calibration by id.
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|
79
|
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result = api_instance.delete_quality_calibration(calibration_id, calibrator_id)
|
|
80
|
+
p result
|
|
81
|
+
rescue PureCloud::ApiError => e
|
|
82
|
+
puts "Exception when calling QualityApi->delete_quality_calibration: #{e}"
|
|
83
|
+
end
|
|
84
|
+
~~~
|
|
85
|
+
|
|
86
|
+
### Parameters
|
|
87
|
+
|
|
88
|
+
Name | Type | Description | Notes
|
|
89
|
+
------------- | ------------- | ------------- | -------------
|
|
90
|
+
**calibration_id** | **String**| Calibration ID |
|
|
91
|
+
**calibrator_id** | **String**| calibratorId |
|
|
92
|
+
{: class="table table-striped"}
|
|
93
|
+
|
|
94
|
+
|
|
95
|
+
### Return type
|
|
96
|
+
|
|
97
|
+
[**Calibration**](Calibration.html)
|
|
98
|
+
|
|
99
|
+
### HTTP request headers
|
|
100
|
+
|
|
101
|
+
- **Content-Type**: application/json
|
|
102
|
+
- **Accept**: application/json
|
|
103
|
+
|
|
104
|
+
|
|
105
|
+
|
|
106
|
+
<a name="delete_quality_conversation_evaluation"></a>
|
|
107
|
+
|
|
108
|
+
## -[**Evaluation**](Evaluation.html) delete_quality_conversation_evaluation(conversation_id, evaluation_id, opts)
|
|
109
|
+
|
|
110
|
+
Delete an evaluation
|
|
111
|
+
|
|
112
|
+
|
|
113
|
+
|
|
114
|
+
Wraps DELETE /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}
|
|
115
|
+
|
|
116
|
+
|
|
117
|
+
### Example
|
|
118
|
+
~~~ruby
|
|
119
|
+
# load the gem
|
|
120
|
+
require 'purecloudplatformclientv2'
|
|
121
|
+
# setup authorization
|
|
122
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
123
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
124
|
+
environment = "mypurecloud.com"
|
|
125
|
+
|
|
126
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
127
|
+
|
|
128
|
+
PureCloud.configure do |config|
|
|
129
|
+
config.access_token = @authToken
|
|
130
|
+
end
|
|
131
|
+
|
|
132
|
+
api_instance = PureCloud::QualityApi.new
|
|
133
|
+
|
|
134
|
+
conversation_id = "conversation_id_example" # String | conversationId
|
|
135
|
+
|
|
136
|
+
evaluation_id = "evaluation_id_example" # String | evaluationId
|
|
137
|
+
|
|
138
|
+
opts = {
|
|
139
|
+
expand: "expand_example" # String | evaluatorId
|
|
140
|
+
}
|
|
141
|
+
|
|
142
|
+
begin
|
|
143
|
+
#Delete an evaluation
|
|
144
|
+
result = api_instance.delete_quality_conversation_evaluation(conversation_id, evaluation_id, opts)
|
|
145
|
+
p result
|
|
146
|
+
rescue PureCloud::ApiError => e
|
|
147
|
+
puts "Exception when calling QualityApi->delete_quality_conversation_evaluation: #{e}"
|
|
148
|
+
end
|
|
149
|
+
~~~
|
|
150
|
+
|
|
151
|
+
### Parameters
|
|
152
|
+
|
|
153
|
+
Name | Type | Description | Notes
|
|
154
|
+
------------- | ------------- | ------------- | -------------
|
|
155
|
+
**conversation_id** | **String**| conversationId |
|
|
156
|
+
**evaluation_id** | **String**| evaluationId |
|
|
157
|
+
**expand** | **String**| evaluatorId | [optional]
|
|
158
|
+
{: class="table table-striped"}
|
|
159
|
+
|
|
160
|
+
|
|
161
|
+
### Return type
|
|
162
|
+
|
|
163
|
+
[**Evaluation**](Evaluation.html)
|
|
164
|
+
|
|
165
|
+
### HTTP request headers
|
|
166
|
+
|
|
167
|
+
- **Content-Type**: application/json
|
|
168
|
+
- **Accept**: application/json
|
|
169
|
+
|
|
170
|
+
|
|
171
|
+
|
|
172
|
+
<a name="delete_quality_form"></a>
|
|
173
|
+
|
|
174
|
+
## -String** delete_quality_form(form_id)
|
|
175
|
+
|
|
176
|
+
Delete an evaluation form.
|
|
177
|
+
|
|
178
|
+
|
|
179
|
+
|
|
180
|
+
Wraps DELETE /api/v2/quality/forms/{formId}
|
|
181
|
+
|
|
182
|
+
|
|
183
|
+
### Example
|
|
184
|
+
~~~ruby
|
|
185
|
+
# load the gem
|
|
186
|
+
require 'purecloudplatformclientv2'
|
|
187
|
+
# setup authorization
|
|
188
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
189
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
190
|
+
environment = "mypurecloud.com"
|
|
191
|
+
|
|
192
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
193
|
+
|
|
194
|
+
PureCloud.configure do |config|
|
|
195
|
+
config.access_token = @authToken
|
|
196
|
+
end
|
|
197
|
+
|
|
198
|
+
api_instance = PureCloud::QualityApi.new
|
|
199
|
+
|
|
200
|
+
form_id = "form_id_example" # String | Form ID
|
|
201
|
+
|
|
202
|
+
|
|
203
|
+
begin
|
|
204
|
+
#Delete an evaluation form.
|
|
205
|
+
result = api_instance.delete_quality_form(form_id)
|
|
206
|
+
p result
|
|
207
|
+
rescue PureCloud::ApiError => e
|
|
208
|
+
puts "Exception when calling QualityApi->delete_quality_form: #{e}"
|
|
209
|
+
end
|
|
210
|
+
~~~
|
|
211
|
+
|
|
212
|
+
### Parameters
|
|
213
|
+
|
|
214
|
+
Name | Type | Description | Notes
|
|
215
|
+
------------- | ------------- | ------------- | -------------
|
|
216
|
+
**form_id** | **String**| Form ID |
|
|
217
|
+
{: class="table table-striped"}
|
|
218
|
+
|
|
219
|
+
|
|
220
|
+
### Return type
|
|
221
|
+
|
|
222
|
+
**String**
|
|
223
|
+
|
|
224
|
+
### HTTP request headers
|
|
225
|
+
|
|
226
|
+
- **Content-Type**: application/json
|
|
227
|
+
- **Accept**: application/json
|
|
228
|
+
|
|
229
|
+
|
|
230
|
+
|
|
231
|
+
<a name="delete_quality_keywordset"></a>
|
|
232
|
+
|
|
233
|
+
## - delete_quality_keywordset(keyword_set_id)
|
|
234
|
+
|
|
235
|
+
Delete a keywordSet by id.
|
|
236
|
+
|
|
237
|
+
|
|
238
|
+
|
|
239
|
+
Wraps DELETE /api/v2/quality/keywordsets/{keywordSetId}
|
|
240
|
+
|
|
241
|
+
|
|
242
|
+
### Example
|
|
243
|
+
~~~ruby
|
|
244
|
+
# load the gem
|
|
245
|
+
require 'purecloudplatformclientv2'
|
|
246
|
+
# setup authorization
|
|
247
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
248
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
249
|
+
environment = "mypurecloud.com"
|
|
250
|
+
|
|
251
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
252
|
+
|
|
253
|
+
PureCloud.configure do |config|
|
|
254
|
+
config.access_token = @authToken
|
|
255
|
+
end
|
|
256
|
+
|
|
257
|
+
api_instance = PureCloud::QualityApi.new
|
|
258
|
+
|
|
259
|
+
keyword_set_id = "keyword_set_id_example" # String | KeywordSet ID
|
|
260
|
+
|
|
261
|
+
|
|
262
|
+
begin
|
|
263
|
+
#Delete a keywordSet by id.
|
|
264
|
+
api_instance.delete_quality_keywordset(keyword_set_id)
|
|
265
|
+
rescue PureCloud::ApiError => e
|
|
266
|
+
puts "Exception when calling QualityApi->delete_quality_keywordset: #{e}"
|
|
267
|
+
end
|
|
268
|
+
~~~
|
|
269
|
+
|
|
270
|
+
### Parameters
|
|
271
|
+
|
|
272
|
+
Name | Type | Description | Notes
|
|
273
|
+
------------- | ------------- | ------------- | -------------
|
|
274
|
+
**keyword_set_id** | **String**| KeywordSet ID |
|
|
275
|
+
{: class="table table-striped"}
|
|
276
|
+
|
|
277
|
+
|
|
278
|
+
### Return type
|
|
279
|
+
|
|
280
|
+
nil (empty response body)
|
|
281
|
+
|
|
282
|
+
### HTTP request headers
|
|
283
|
+
|
|
284
|
+
- **Content-Type**: application/json
|
|
285
|
+
- **Accept**: application/json
|
|
286
|
+
|
|
287
|
+
|
|
288
|
+
|
|
289
|
+
<a name="delete_quality_keywordsets"></a>
|
|
290
|
+
|
|
291
|
+
## -String** delete_quality_keywordsets(ids)
|
|
292
|
+
|
|
293
|
+
Delete keyword sets
|
|
294
|
+
|
|
295
|
+
Bulk delete of keyword sets; this will only delete the keyword sets that match the ids specified in the query param.
|
|
296
|
+
|
|
297
|
+
Wraps DELETE /api/v2/quality/keywordsets
|
|
298
|
+
|
|
299
|
+
|
|
300
|
+
### Example
|
|
301
|
+
~~~ruby
|
|
302
|
+
# load the gem
|
|
303
|
+
require 'purecloudplatformclientv2'
|
|
304
|
+
# setup authorization
|
|
305
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
306
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
307
|
+
environment = "mypurecloud.com"
|
|
308
|
+
|
|
309
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
310
|
+
|
|
311
|
+
PureCloud.configure do |config|
|
|
312
|
+
config.access_token = @authToken
|
|
313
|
+
end
|
|
314
|
+
|
|
315
|
+
api_instance = PureCloud::QualityApi.new
|
|
316
|
+
|
|
317
|
+
ids = "ids_example" # String | A comma-delimited list of valid KeywordSet ids
|
|
318
|
+
|
|
319
|
+
|
|
320
|
+
begin
|
|
321
|
+
#Delete keyword sets
|
|
322
|
+
result = api_instance.delete_quality_keywordsets(ids)
|
|
323
|
+
p result
|
|
324
|
+
rescue PureCloud::ApiError => e
|
|
325
|
+
puts "Exception when calling QualityApi->delete_quality_keywordsets: #{e}"
|
|
326
|
+
end
|
|
327
|
+
~~~
|
|
328
|
+
|
|
329
|
+
### Parameters
|
|
330
|
+
|
|
331
|
+
Name | Type | Description | Notes
|
|
332
|
+
------------- | ------------- | ------------- | -------------
|
|
333
|
+
**ids** | **String**| A comma-delimited list of valid KeywordSet ids |
|
|
334
|
+
{: class="table table-striped"}
|
|
335
|
+
|
|
336
|
+
|
|
337
|
+
### Return type
|
|
338
|
+
|
|
339
|
+
**String**
|
|
340
|
+
|
|
341
|
+
### HTTP request headers
|
|
342
|
+
|
|
343
|
+
- **Content-Type**: application/json
|
|
344
|
+
- **Accept**: application/json
|
|
345
|
+
|
|
346
|
+
|
|
347
|
+
|
|
348
|
+
<a name="get_quality_agents_activity"></a>
|
|
349
|
+
|
|
350
|
+
## -[**AgentActivityEntityListing**](AgentActivityEntityListing.html) get_quality_agents_activity(opts)
|
|
351
|
+
|
|
352
|
+
Gets a list of Agent Activities
|
|
353
|
+
|
|
354
|
+
Including the number of evaluations and average evaluation score
|
|
355
|
+
|
|
356
|
+
Wraps GET /api/v2/quality/agents/activity
|
|
357
|
+
|
|
358
|
+
|
|
359
|
+
### Example
|
|
360
|
+
~~~ruby
|
|
361
|
+
# load the gem
|
|
362
|
+
require 'purecloudplatformclientv2'
|
|
363
|
+
# setup authorization
|
|
364
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
365
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
366
|
+
environment = "mypurecloud.com"
|
|
367
|
+
|
|
368
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
369
|
+
|
|
370
|
+
PureCloud.configure do |config|
|
|
371
|
+
config.access_token = @authToken
|
|
372
|
+
end
|
|
373
|
+
|
|
374
|
+
api_instance = PureCloud::QualityApi.new
|
|
375
|
+
|
|
376
|
+
opts = {
|
|
377
|
+
page_size: 25, # Integer | The total page size requested
|
|
378
|
+
page_number: 1, # Integer | The page number requested
|
|
379
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
380
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
381
|
+
next_page: "next_page_example", # String | next page token
|
|
382
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
383
|
+
start_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | Start time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
384
|
+
end_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | End time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
385
|
+
agent_user_id: nil, # Array<Object> | user id of agent requested
|
|
386
|
+
evaluator_user_id: "evaluator_user_id_example", # String | user id of the evaluator
|
|
387
|
+
name: "name_example", # String | name
|
|
388
|
+
group: "group_example" # String | group id
|
|
389
|
+
}
|
|
390
|
+
|
|
391
|
+
begin
|
|
392
|
+
#Gets a list of Agent Activities
|
|
393
|
+
result = api_instance.get_quality_agents_activity(opts)
|
|
394
|
+
p result
|
|
395
|
+
rescue PureCloud::ApiError => e
|
|
396
|
+
puts "Exception when calling QualityApi->get_quality_agents_activity: #{e}"
|
|
397
|
+
end
|
|
398
|
+
~~~
|
|
399
|
+
|
|
400
|
+
### Parameters
|
|
401
|
+
|
|
402
|
+
Name | Type | Description | Notes
|
|
403
|
+
------------- | ------------- | ------------- | -------------
|
|
404
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
405
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
406
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
407
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
408
|
+
**next_page** | **String**| next page token | [optional]
|
|
409
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
410
|
+
**start_time** | **DateTime**| Start time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
411
|
+
**end_time** | **DateTime**| End time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
412
|
+
**agent_user_id** | [**Array<Object>**](Object.html)| user id of agent requested | [optional]
|
|
413
|
+
**evaluator_user_id** | **String**| user id of the evaluator | [optional]
|
|
414
|
+
**name** | **String**| name | [optional]
|
|
415
|
+
**group** | **String**| group id | [optional]
|
|
416
|
+
{: class="table table-striped"}
|
|
417
|
+
|
|
418
|
+
|
|
419
|
+
### Return type
|
|
420
|
+
|
|
421
|
+
[**AgentActivityEntityListing**](AgentActivityEntityListing.html)
|
|
422
|
+
|
|
423
|
+
### HTTP request headers
|
|
424
|
+
|
|
425
|
+
- **Content-Type**: application/json
|
|
426
|
+
- **Accept**: application/json
|
|
427
|
+
|
|
428
|
+
|
|
429
|
+
|
|
430
|
+
<a name="get_quality_calibration"></a>
|
|
431
|
+
|
|
432
|
+
## -[**Calibration**](Calibration.html) get_quality_calibration(calibration_id, calibrator_id)
|
|
433
|
+
|
|
434
|
+
Get a calibration by id.
|
|
435
|
+
|
|
436
|
+
|
|
437
|
+
|
|
438
|
+
Wraps GET /api/v2/quality/calibrations/{calibrationId}
|
|
439
|
+
|
|
440
|
+
|
|
441
|
+
### Example
|
|
442
|
+
~~~ruby
|
|
443
|
+
# load the gem
|
|
444
|
+
require 'purecloudplatformclientv2'
|
|
445
|
+
# setup authorization
|
|
446
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
447
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
448
|
+
environment = "mypurecloud.com"
|
|
449
|
+
|
|
450
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
451
|
+
|
|
452
|
+
PureCloud.configure do |config|
|
|
453
|
+
config.access_token = @authToken
|
|
454
|
+
end
|
|
455
|
+
|
|
456
|
+
api_instance = PureCloud::QualityApi.new
|
|
457
|
+
|
|
458
|
+
calibration_id = "calibration_id_example" # String | Calibration ID
|
|
459
|
+
|
|
460
|
+
calibrator_id = "calibrator_id_example" # String | calibratorId
|
|
461
|
+
|
|
462
|
+
|
|
463
|
+
begin
|
|
464
|
+
#Get a calibration by id.
|
|
465
|
+
result = api_instance.get_quality_calibration(calibration_id, calibrator_id)
|
|
466
|
+
p result
|
|
467
|
+
rescue PureCloud::ApiError => e
|
|
468
|
+
puts "Exception when calling QualityApi->get_quality_calibration: #{e}"
|
|
469
|
+
end
|
|
470
|
+
~~~
|
|
471
|
+
|
|
472
|
+
### Parameters
|
|
473
|
+
|
|
474
|
+
Name | Type | Description | Notes
|
|
475
|
+
------------- | ------------- | ------------- | -------------
|
|
476
|
+
**calibration_id** | **String**| Calibration ID |
|
|
477
|
+
**calibrator_id** | **String**| calibratorId |
|
|
478
|
+
{: class="table table-striped"}
|
|
479
|
+
|
|
480
|
+
|
|
481
|
+
### Return type
|
|
482
|
+
|
|
483
|
+
[**Calibration**](Calibration.html)
|
|
484
|
+
|
|
485
|
+
### HTTP request headers
|
|
486
|
+
|
|
487
|
+
- **Content-Type**: application/json
|
|
488
|
+
- **Accept**: application/json
|
|
489
|
+
|
|
490
|
+
|
|
491
|
+
|
|
492
|
+
<a name="get_quality_calibrations"></a>
|
|
493
|
+
|
|
494
|
+
## -[**CalibrationEntityListing**](CalibrationEntityListing.html) get_quality_calibrations(calibrator_id, opts)
|
|
495
|
+
|
|
496
|
+
Get the list of calibrations
|
|
497
|
+
|
|
498
|
+
|
|
499
|
+
|
|
500
|
+
Wraps GET /api/v2/quality/calibrations
|
|
501
|
+
|
|
502
|
+
|
|
503
|
+
### Example
|
|
504
|
+
~~~ruby
|
|
505
|
+
# load the gem
|
|
506
|
+
require 'purecloudplatformclientv2'
|
|
507
|
+
# setup authorization
|
|
508
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
509
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
510
|
+
environment = "mypurecloud.com"
|
|
511
|
+
|
|
512
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
513
|
+
|
|
514
|
+
PureCloud.configure do |config|
|
|
515
|
+
config.access_token = @authToken
|
|
516
|
+
end
|
|
517
|
+
|
|
518
|
+
api_instance = PureCloud::QualityApi.new
|
|
519
|
+
|
|
520
|
+
calibrator_id = "calibrator_id_example" # String | user id of calibrator
|
|
521
|
+
|
|
522
|
+
opts = {
|
|
523
|
+
page_size: 25, # Integer | The total page size requested
|
|
524
|
+
page_number: 1, # Integer | The page number requested
|
|
525
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
526
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
527
|
+
next_page: "next_page_example", # String | next page token
|
|
528
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
529
|
+
conversation_id: "conversation_id_example", # String | conversation id
|
|
530
|
+
start_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
531
|
+
end_time: DateTime.parse("2013-10-20T19:20:30+01:00") # DateTime | end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
532
|
+
}
|
|
533
|
+
|
|
534
|
+
begin
|
|
535
|
+
#Get the list of calibrations
|
|
536
|
+
result = api_instance.get_quality_calibrations(calibrator_id, opts)
|
|
537
|
+
p result
|
|
538
|
+
rescue PureCloud::ApiError => e
|
|
539
|
+
puts "Exception when calling QualityApi->get_quality_calibrations: #{e}"
|
|
540
|
+
end
|
|
541
|
+
~~~
|
|
542
|
+
|
|
543
|
+
### Parameters
|
|
544
|
+
|
|
545
|
+
Name | Type | Description | Notes
|
|
546
|
+
------------- | ------------- | ------------- | -------------
|
|
547
|
+
**calibrator_id** | **String**| user id of calibrator |
|
|
548
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
549
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
550
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
551
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
552
|
+
**next_page** | **String**| next page token | [optional]
|
|
553
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
554
|
+
**conversation_id** | **String**| conversation id | [optional]
|
|
555
|
+
**start_time** | **DateTime**| Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
556
|
+
**end_time** | **DateTime**| end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
557
|
+
{: class="table table-striped"}
|
|
558
|
+
|
|
559
|
+
|
|
560
|
+
### Return type
|
|
561
|
+
|
|
562
|
+
[**CalibrationEntityListing**](CalibrationEntityListing.html)
|
|
563
|
+
|
|
564
|
+
### HTTP request headers
|
|
565
|
+
|
|
566
|
+
- **Content-Type**: application/json
|
|
567
|
+
- **Accept**: application/json
|
|
568
|
+
|
|
569
|
+
|
|
570
|
+
|
|
571
|
+
<a name="get_quality_conversation_audits"></a>
|
|
572
|
+
|
|
573
|
+
## -[**QualityAuditPage**](QualityAuditPage.html) get_quality_conversation_audits(conversation_id, opts)
|
|
574
|
+
|
|
575
|
+
Get audits for conversation or recording
|
|
576
|
+
|
|
577
|
+
|
|
578
|
+
|
|
579
|
+
Wraps GET /api/v2/quality/conversations/{conversationId}/audits
|
|
580
|
+
|
|
581
|
+
|
|
582
|
+
### Example
|
|
583
|
+
~~~ruby
|
|
584
|
+
# load the gem
|
|
585
|
+
require 'purecloudplatformclientv2'
|
|
586
|
+
# setup authorization
|
|
587
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
588
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
589
|
+
environment = "mypurecloud.com"
|
|
590
|
+
|
|
591
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
592
|
+
|
|
593
|
+
PureCloud.configure do |config|
|
|
594
|
+
config.access_token = @authToken
|
|
595
|
+
end
|
|
596
|
+
|
|
597
|
+
api_instance = PureCloud::QualityApi.new
|
|
598
|
+
|
|
599
|
+
conversation_id = "conversation_id_example" # String | Conversation ID
|
|
600
|
+
|
|
601
|
+
opts = {
|
|
602
|
+
page_size: 25, # Integer | The total page size requested
|
|
603
|
+
page_number: 1, # Integer | The page number requested
|
|
604
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
605
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
606
|
+
next_page: "next_page_example", # String | next page token
|
|
607
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
608
|
+
recording_id: "recording_id_example", # String | id of the recording
|
|
609
|
+
entity_type: "RECORDING" # String | entity type options: Recording, Calibration, Evaluation, Annotation
|
|
610
|
+
}
|
|
611
|
+
|
|
612
|
+
begin
|
|
613
|
+
#Get audits for conversation or recording
|
|
614
|
+
result = api_instance.get_quality_conversation_audits(conversation_id, opts)
|
|
615
|
+
p result
|
|
616
|
+
rescue PureCloud::ApiError => e
|
|
617
|
+
puts "Exception when calling QualityApi->get_quality_conversation_audits: #{e}"
|
|
618
|
+
end
|
|
619
|
+
~~~
|
|
620
|
+
|
|
621
|
+
### Parameters
|
|
622
|
+
|
|
623
|
+
Name | Type | Description | Notes
|
|
624
|
+
------------- | ------------- | ------------- | -------------
|
|
625
|
+
**conversation_id** | **String**| Conversation ID |
|
|
626
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
627
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
628
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
629
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
630
|
+
**next_page** | **String**| next page token | [optional]
|
|
631
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
632
|
+
**recording_id** | **String**| id of the recording | [optional]
|
|
633
|
+
**entity_type** | **String**| entity type options: Recording, Calibration, Evaluation, Annotation | [optional] [default to RECORDING]
|
|
634
|
+
{: class="table table-striped"}
|
|
635
|
+
|
|
636
|
+
|
|
637
|
+
### Return type
|
|
638
|
+
|
|
639
|
+
[**QualityAuditPage**](QualityAuditPage.html)
|
|
640
|
+
|
|
641
|
+
### HTTP request headers
|
|
642
|
+
|
|
643
|
+
- **Content-Type**: application/json
|
|
644
|
+
- **Accept**: application/json
|
|
645
|
+
|
|
646
|
+
|
|
647
|
+
|
|
648
|
+
<a name="get_quality_conversation_evaluation"></a>
|
|
649
|
+
|
|
650
|
+
## -[**Evaluation**](Evaluation.html) get_quality_conversation_evaluation(conversation_id, evaluation_id, opts)
|
|
651
|
+
|
|
652
|
+
Get an evaluation
|
|
653
|
+
|
|
654
|
+
|
|
655
|
+
|
|
656
|
+
Wraps GET /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}
|
|
657
|
+
|
|
658
|
+
|
|
659
|
+
### Example
|
|
660
|
+
~~~ruby
|
|
661
|
+
# load the gem
|
|
662
|
+
require 'purecloudplatformclientv2'
|
|
663
|
+
# setup authorization
|
|
664
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
665
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
666
|
+
environment = "mypurecloud.com"
|
|
667
|
+
|
|
668
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
669
|
+
|
|
670
|
+
PureCloud.configure do |config|
|
|
671
|
+
config.access_token = @authToken
|
|
672
|
+
end
|
|
673
|
+
|
|
674
|
+
api_instance = PureCloud::QualityApi.new
|
|
675
|
+
|
|
676
|
+
conversation_id = "conversation_id_example" # String | conversationId
|
|
677
|
+
|
|
678
|
+
evaluation_id = "evaluation_id_example" # String | evaluationId
|
|
679
|
+
|
|
680
|
+
opts = {
|
|
681
|
+
expand: "expand_example" # String | agent, evaluator, evaluationForm
|
|
682
|
+
}
|
|
683
|
+
|
|
684
|
+
begin
|
|
685
|
+
#Get an evaluation
|
|
686
|
+
result = api_instance.get_quality_conversation_evaluation(conversation_id, evaluation_id, opts)
|
|
687
|
+
p result
|
|
688
|
+
rescue PureCloud::ApiError => e
|
|
689
|
+
puts "Exception when calling QualityApi->get_quality_conversation_evaluation: #{e}"
|
|
690
|
+
end
|
|
691
|
+
~~~
|
|
692
|
+
|
|
693
|
+
### Parameters
|
|
694
|
+
|
|
695
|
+
Name | Type | Description | Notes
|
|
696
|
+
------------- | ------------- | ------------- | -------------
|
|
697
|
+
**conversation_id** | **String**| conversationId |
|
|
698
|
+
**evaluation_id** | **String**| evaluationId |
|
|
699
|
+
**expand** | **String**| agent, evaluator, evaluationForm | [optional]
|
|
700
|
+
{: class="table table-striped"}
|
|
701
|
+
|
|
702
|
+
|
|
703
|
+
### Return type
|
|
704
|
+
|
|
705
|
+
[**Evaluation**](Evaluation.html)
|
|
706
|
+
|
|
707
|
+
### HTTP request headers
|
|
708
|
+
|
|
709
|
+
- **Content-Type**: application/json
|
|
710
|
+
- **Accept**: application/json
|
|
711
|
+
|
|
712
|
+
|
|
713
|
+
|
|
714
|
+
<a name="get_quality_evaluations_query"></a>
|
|
715
|
+
|
|
716
|
+
## -[**EvaluationEntityListing**](EvaluationEntityListing.html) get_quality_evaluations_query(opts)
|
|
717
|
+
|
|
718
|
+
Queries Evaluations and returns a paged list
|
|
719
|
+
|
|
720
|
+
Query params must include one of conversationId, evaluatorUserId, or agentUserId
|
|
721
|
+
|
|
722
|
+
Wraps GET /api/v2/quality/evaluations/query
|
|
723
|
+
|
|
724
|
+
|
|
725
|
+
### Example
|
|
726
|
+
~~~ruby
|
|
727
|
+
# load the gem
|
|
728
|
+
require 'purecloudplatformclientv2'
|
|
729
|
+
# setup authorization
|
|
730
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
731
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
732
|
+
environment = "mypurecloud.com"
|
|
733
|
+
|
|
734
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
735
|
+
|
|
736
|
+
PureCloud.configure do |config|
|
|
737
|
+
config.access_token = @authToken
|
|
738
|
+
end
|
|
739
|
+
|
|
740
|
+
api_instance = PureCloud::QualityApi.new
|
|
741
|
+
|
|
742
|
+
opts = {
|
|
743
|
+
page_size: 25, # Integer | The total page size requested
|
|
744
|
+
page_number: 1, # Integer | The page number requested
|
|
745
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
746
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
747
|
+
next_page: "next_page_example", # String | next page token
|
|
748
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
749
|
+
conversation_id: "conversation_id_example", # String | conversationId specified
|
|
750
|
+
agent_user_id: "agent_user_id_example", # String | user id of the agent
|
|
751
|
+
evaluator_user_id: "evaluator_user_id_example", # String | evaluator user id
|
|
752
|
+
queue_id: "queue_id_example", # String | queue id
|
|
753
|
+
start_time: "start_time_example", # String | start time of the evaluation query
|
|
754
|
+
end_time: "end_time_example", # String | end time of the evaluation query
|
|
755
|
+
evaluation_state: nil, # Array<Object> | evaluation state options: Pending, InProgress, Finished
|
|
756
|
+
is_released: true, # BOOLEAN | the evaluation has been released
|
|
757
|
+
agent_has_read: true, # BOOLEAN | agent has the evaluation
|
|
758
|
+
expand_answer_total_scores: true, # BOOLEAN | get the total scores for evaluations
|
|
759
|
+
maximum: 56 # Integer | maximum
|
|
760
|
+
}
|
|
761
|
+
|
|
762
|
+
begin
|
|
763
|
+
#Queries Evaluations and returns a paged list
|
|
764
|
+
result = api_instance.get_quality_evaluations_query(opts)
|
|
765
|
+
p result
|
|
766
|
+
rescue PureCloud::ApiError => e
|
|
767
|
+
puts "Exception when calling QualityApi->get_quality_evaluations_query: #{e}"
|
|
768
|
+
end
|
|
769
|
+
~~~
|
|
770
|
+
|
|
771
|
+
### Parameters
|
|
772
|
+
|
|
773
|
+
Name | Type | Description | Notes
|
|
774
|
+
------------- | ------------- | ------------- | -------------
|
|
775
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
776
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
777
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
778
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
779
|
+
**next_page** | **String**| next page token | [optional]
|
|
780
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
781
|
+
**conversation_id** | **String**| conversationId specified | [optional]
|
|
782
|
+
**agent_user_id** | **String**| user id of the agent | [optional]
|
|
783
|
+
**evaluator_user_id** | **String**| evaluator user id | [optional]
|
|
784
|
+
**queue_id** | **String**| queue id | [optional]
|
|
785
|
+
**start_time** | **String**| start time of the evaluation query | [optional]
|
|
786
|
+
**end_time** | **String**| end time of the evaluation query | [optional]
|
|
787
|
+
**evaluation_state** | [**Array<Object>**](Object.html)| evaluation state options: Pending, InProgress, Finished | [optional]
|
|
788
|
+
**is_released** | **BOOLEAN**| the evaluation has been released | [optional]
|
|
789
|
+
**agent_has_read** | **BOOLEAN**| agent has the evaluation | [optional]
|
|
790
|
+
**expand_answer_total_scores** | **BOOLEAN**| get the total scores for evaluations | [optional]
|
|
791
|
+
**maximum** | **Integer**| maximum | [optional]
|
|
792
|
+
{: class="table table-striped"}
|
|
793
|
+
|
|
794
|
+
|
|
795
|
+
### Return type
|
|
796
|
+
|
|
797
|
+
[**EvaluationEntityListing**](EvaluationEntityListing.html)
|
|
798
|
+
|
|
799
|
+
### HTTP request headers
|
|
800
|
+
|
|
801
|
+
- **Content-Type**: application/json
|
|
802
|
+
- **Accept**: application/json
|
|
803
|
+
|
|
804
|
+
|
|
805
|
+
|
|
806
|
+
<a name="get_quality_evaluators_activity"></a>
|
|
807
|
+
|
|
808
|
+
## -[**EvaluatorActivityEntityListing**](EvaluatorActivityEntityListing.html) get_quality_evaluators_activity(opts)
|
|
809
|
+
|
|
810
|
+
Get an evaluator activity
|
|
811
|
+
|
|
812
|
+
|
|
813
|
+
|
|
814
|
+
Wraps GET /api/v2/quality/evaluators/activity
|
|
815
|
+
|
|
816
|
+
|
|
817
|
+
### Example
|
|
818
|
+
~~~ruby
|
|
819
|
+
# load the gem
|
|
820
|
+
require 'purecloudplatformclientv2'
|
|
821
|
+
# setup authorization
|
|
822
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
823
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
824
|
+
environment = "mypurecloud.com"
|
|
825
|
+
|
|
826
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
827
|
+
|
|
828
|
+
PureCloud.configure do |config|
|
|
829
|
+
config.access_token = @authToken
|
|
830
|
+
end
|
|
831
|
+
|
|
832
|
+
api_instance = PureCloud::QualityApi.new
|
|
833
|
+
|
|
834
|
+
opts = {
|
|
835
|
+
page_size: 25, # Integer | The total page size requested
|
|
836
|
+
page_number: 1, # Integer | The page number requested
|
|
837
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
838
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
839
|
+
next_page: "next_page_example", # String | next page token
|
|
840
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
841
|
+
start_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
842
|
+
end_time: DateTime.parse("2013-10-20T19:20:30+01:00"), # DateTime | The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
|
|
843
|
+
name: "name_example", # String | Evaluator name
|
|
844
|
+
permission: nil, # Array<Object> | permission strings
|
|
845
|
+
group: "group_example" # String | group id
|
|
846
|
+
}
|
|
847
|
+
|
|
848
|
+
begin
|
|
849
|
+
#Get an evaluator activity
|
|
850
|
+
result = api_instance.get_quality_evaluators_activity(opts)
|
|
851
|
+
p result
|
|
852
|
+
rescue PureCloud::ApiError => e
|
|
853
|
+
puts "Exception when calling QualityApi->get_quality_evaluators_activity: #{e}"
|
|
854
|
+
end
|
|
855
|
+
~~~
|
|
856
|
+
|
|
857
|
+
### Parameters
|
|
858
|
+
|
|
859
|
+
Name | Type | Description | Notes
|
|
860
|
+
------------- | ------------- | ------------- | -------------
|
|
861
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
862
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
863
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
864
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
865
|
+
**next_page** | **String**| next page token | [optional]
|
|
866
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
867
|
+
**start_time** | **DateTime**| The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
868
|
+
**end_time** | **DateTime**| The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional]
|
|
869
|
+
**name** | **String**| Evaluator name | [optional]
|
|
870
|
+
**permission** | [**Array<Object>**](Object.html)| permission strings | [optional]
|
|
871
|
+
**group** | **String**| group id | [optional]
|
|
872
|
+
{: class="table table-striped"}
|
|
873
|
+
|
|
874
|
+
|
|
875
|
+
### Return type
|
|
876
|
+
|
|
877
|
+
[**EvaluatorActivityEntityListing**](EvaluatorActivityEntityListing.html)
|
|
878
|
+
|
|
879
|
+
### HTTP request headers
|
|
880
|
+
|
|
881
|
+
- **Content-Type**: application/json
|
|
882
|
+
- **Accept**: application/json
|
|
883
|
+
|
|
884
|
+
|
|
885
|
+
|
|
886
|
+
<a name="get_quality_form"></a>
|
|
887
|
+
|
|
888
|
+
## -[**EvaluationForm**](EvaluationForm.html) get_quality_form(form_id)
|
|
889
|
+
|
|
890
|
+
Get an evaluation form
|
|
891
|
+
|
|
892
|
+
|
|
893
|
+
|
|
894
|
+
Wraps GET /api/v2/quality/forms/{formId}
|
|
895
|
+
|
|
896
|
+
|
|
897
|
+
### Example
|
|
898
|
+
~~~ruby
|
|
899
|
+
# load the gem
|
|
900
|
+
require 'purecloudplatformclientv2'
|
|
901
|
+
# setup authorization
|
|
902
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
903
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
904
|
+
environment = "mypurecloud.com"
|
|
905
|
+
|
|
906
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
907
|
+
|
|
908
|
+
PureCloud.configure do |config|
|
|
909
|
+
config.access_token = @authToken
|
|
910
|
+
end
|
|
911
|
+
|
|
912
|
+
api_instance = PureCloud::QualityApi.new
|
|
913
|
+
|
|
914
|
+
form_id = "form_id_example" # String | Form ID
|
|
915
|
+
|
|
916
|
+
|
|
917
|
+
begin
|
|
918
|
+
#Get an evaluation form
|
|
919
|
+
result = api_instance.get_quality_form(form_id)
|
|
920
|
+
p result
|
|
921
|
+
rescue PureCloud::ApiError => e
|
|
922
|
+
puts "Exception when calling QualityApi->get_quality_form: #{e}"
|
|
923
|
+
end
|
|
924
|
+
~~~
|
|
925
|
+
|
|
926
|
+
### Parameters
|
|
927
|
+
|
|
928
|
+
Name | Type | Description | Notes
|
|
929
|
+
------------- | ------------- | ------------- | -------------
|
|
930
|
+
**form_id** | **String**| Form ID |
|
|
931
|
+
{: class="table table-striped"}
|
|
932
|
+
|
|
933
|
+
|
|
934
|
+
### Return type
|
|
935
|
+
|
|
936
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
937
|
+
|
|
938
|
+
### HTTP request headers
|
|
939
|
+
|
|
940
|
+
- **Content-Type**: application/json
|
|
941
|
+
- **Accept**: application/json
|
|
942
|
+
|
|
943
|
+
|
|
944
|
+
|
|
945
|
+
<a name="get_quality_form_versions"></a>
|
|
946
|
+
|
|
947
|
+
## -[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html) get_quality_form_versions(form_id, opts)
|
|
948
|
+
|
|
949
|
+
Gets all the revisions for a specific evaluation.
|
|
950
|
+
|
|
951
|
+
|
|
952
|
+
|
|
953
|
+
Wraps GET /api/v2/quality/forms/{formId}/versions
|
|
954
|
+
|
|
955
|
+
|
|
956
|
+
### Example
|
|
957
|
+
~~~ruby
|
|
958
|
+
# load the gem
|
|
959
|
+
require 'purecloudplatformclientv2'
|
|
960
|
+
# setup authorization
|
|
961
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
962
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
963
|
+
environment = "mypurecloud.com"
|
|
964
|
+
|
|
965
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
966
|
+
|
|
967
|
+
PureCloud.configure do |config|
|
|
968
|
+
config.access_token = @authToken
|
|
969
|
+
end
|
|
970
|
+
|
|
971
|
+
api_instance = PureCloud::QualityApi.new
|
|
972
|
+
|
|
973
|
+
form_id = "form_id_example" # String | Form ID
|
|
974
|
+
|
|
975
|
+
opts = {
|
|
976
|
+
page_size: 25, # Integer | Page size
|
|
977
|
+
page_number: 1 # Integer | Page number
|
|
978
|
+
}
|
|
979
|
+
|
|
980
|
+
begin
|
|
981
|
+
#Gets all the revisions for a specific evaluation.
|
|
982
|
+
result = api_instance.get_quality_form_versions(form_id, opts)
|
|
983
|
+
p result
|
|
984
|
+
rescue PureCloud::ApiError => e
|
|
985
|
+
puts "Exception when calling QualityApi->get_quality_form_versions: #{e}"
|
|
986
|
+
end
|
|
987
|
+
~~~
|
|
988
|
+
|
|
989
|
+
### Parameters
|
|
990
|
+
|
|
991
|
+
Name | Type | Description | Notes
|
|
992
|
+
------------- | ------------- | ------------- | -------------
|
|
993
|
+
**form_id** | **String**| Form ID |
|
|
994
|
+
**page_size** | **Integer**| Page size | [optional] [default to 25]
|
|
995
|
+
**page_number** | **Integer**| Page number | [optional] [default to 1]
|
|
996
|
+
{: class="table table-striped"}
|
|
997
|
+
|
|
998
|
+
|
|
999
|
+
### Return type
|
|
1000
|
+
|
|
1001
|
+
[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html)
|
|
1002
|
+
|
|
1003
|
+
### HTTP request headers
|
|
1004
|
+
|
|
1005
|
+
- **Content-Type**: application/json
|
|
1006
|
+
- **Accept**: application/json
|
|
1007
|
+
|
|
1008
|
+
|
|
1009
|
+
|
|
1010
|
+
<a name="get_quality_forms"></a>
|
|
1011
|
+
|
|
1012
|
+
## -[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html) get_quality_forms(opts)
|
|
1013
|
+
|
|
1014
|
+
Get the list of evaluation forms
|
|
1015
|
+
|
|
1016
|
+
|
|
1017
|
+
|
|
1018
|
+
Wraps GET /api/v2/quality/forms
|
|
1019
|
+
|
|
1020
|
+
|
|
1021
|
+
### Example
|
|
1022
|
+
~~~ruby
|
|
1023
|
+
# load the gem
|
|
1024
|
+
require 'purecloudplatformclientv2'
|
|
1025
|
+
# setup authorization
|
|
1026
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1027
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1028
|
+
environment = "mypurecloud.com"
|
|
1029
|
+
|
|
1030
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1031
|
+
|
|
1032
|
+
PureCloud.configure do |config|
|
|
1033
|
+
config.access_token = @authToken
|
|
1034
|
+
end
|
|
1035
|
+
|
|
1036
|
+
api_instance = PureCloud::QualityApi.new
|
|
1037
|
+
|
|
1038
|
+
opts = {
|
|
1039
|
+
page_size: 25, # Integer | The total page size requested
|
|
1040
|
+
page_number: 1, # Integer | The page number requested
|
|
1041
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
1042
|
+
next_page: "next_page_example", # String | next page token
|
|
1043
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
1044
|
+
expand: "expand_example", # String | Expand
|
|
1045
|
+
name: "name_example" # String | Name
|
|
1046
|
+
}
|
|
1047
|
+
|
|
1048
|
+
begin
|
|
1049
|
+
#Get the list of evaluation forms
|
|
1050
|
+
result = api_instance.get_quality_forms(opts)
|
|
1051
|
+
p result
|
|
1052
|
+
rescue PureCloud::ApiError => e
|
|
1053
|
+
puts "Exception when calling QualityApi->get_quality_forms: #{e}"
|
|
1054
|
+
end
|
|
1055
|
+
~~~
|
|
1056
|
+
|
|
1057
|
+
### Parameters
|
|
1058
|
+
|
|
1059
|
+
Name | Type | Description | Notes
|
|
1060
|
+
------------- | ------------- | ------------- | -------------
|
|
1061
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
1062
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
1063
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
1064
|
+
**next_page** | **String**| next page token | [optional]
|
|
1065
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
1066
|
+
**expand** | **String**| Expand | [optional]
|
|
1067
|
+
**name** | **String**| Name | [optional]
|
|
1068
|
+
{: class="table table-striped"}
|
|
1069
|
+
|
|
1070
|
+
|
|
1071
|
+
### Return type
|
|
1072
|
+
|
|
1073
|
+
[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html)
|
|
1074
|
+
|
|
1075
|
+
### HTTP request headers
|
|
1076
|
+
|
|
1077
|
+
- **Content-Type**: application/json
|
|
1078
|
+
- **Accept**: application/json
|
|
1079
|
+
|
|
1080
|
+
|
|
1081
|
+
|
|
1082
|
+
<a name="get_quality_keywordset"></a>
|
|
1083
|
+
|
|
1084
|
+
## -[**KeywordSet**](KeywordSet.html) get_quality_keywordset(keyword_set_id)
|
|
1085
|
+
|
|
1086
|
+
Get a keywordSet by id.
|
|
1087
|
+
|
|
1088
|
+
|
|
1089
|
+
|
|
1090
|
+
Wraps GET /api/v2/quality/keywordsets/{keywordSetId}
|
|
1091
|
+
|
|
1092
|
+
|
|
1093
|
+
### Example
|
|
1094
|
+
~~~ruby
|
|
1095
|
+
# load the gem
|
|
1096
|
+
require 'purecloudplatformclientv2'
|
|
1097
|
+
# setup authorization
|
|
1098
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1099
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1100
|
+
environment = "mypurecloud.com"
|
|
1101
|
+
|
|
1102
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1103
|
+
|
|
1104
|
+
PureCloud.configure do |config|
|
|
1105
|
+
config.access_token = @authToken
|
|
1106
|
+
end
|
|
1107
|
+
|
|
1108
|
+
api_instance = PureCloud::QualityApi.new
|
|
1109
|
+
|
|
1110
|
+
keyword_set_id = "keyword_set_id_example" # String | KeywordSet ID
|
|
1111
|
+
|
|
1112
|
+
|
|
1113
|
+
begin
|
|
1114
|
+
#Get a keywordSet by id.
|
|
1115
|
+
result = api_instance.get_quality_keywordset(keyword_set_id)
|
|
1116
|
+
p result
|
|
1117
|
+
rescue PureCloud::ApiError => e
|
|
1118
|
+
puts "Exception when calling QualityApi->get_quality_keywordset: #{e}"
|
|
1119
|
+
end
|
|
1120
|
+
~~~
|
|
1121
|
+
|
|
1122
|
+
### Parameters
|
|
1123
|
+
|
|
1124
|
+
Name | Type | Description | Notes
|
|
1125
|
+
------------- | ------------- | ------------- | -------------
|
|
1126
|
+
**keyword_set_id** | **String**| KeywordSet ID |
|
|
1127
|
+
{: class="table table-striped"}
|
|
1128
|
+
|
|
1129
|
+
|
|
1130
|
+
### Return type
|
|
1131
|
+
|
|
1132
|
+
[**KeywordSet**](KeywordSet.html)
|
|
1133
|
+
|
|
1134
|
+
### HTTP request headers
|
|
1135
|
+
|
|
1136
|
+
- **Content-Type**: application/json
|
|
1137
|
+
- **Accept**: application/json
|
|
1138
|
+
|
|
1139
|
+
|
|
1140
|
+
|
|
1141
|
+
<a name="get_quality_keywordsets"></a>
|
|
1142
|
+
|
|
1143
|
+
## -[**KeywordSetEntityListing**](KeywordSetEntityListing.html) get_quality_keywordsets(opts)
|
|
1144
|
+
|
|
1145
|
+
Get the list of keyword sets
|
|
1146
|
+
|
|
1147
|
+
|
|
1148
|
+
|
|
1149
|
+
Wraps GET /api/v2/quality/keywordsets
|
|
1150
|
+
|
|
1151
|
+
|
|
1152
|
+
### Example
|
|
1153
|
+
~~~ruby
|
|
1154
|
+
# load the gem
|
|
1155
|
+
require 'purecloudplatformclientv2'
|
|
1156
|
+
# setup authorization
|
|
1157
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1158
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1159
|
+
environment = "mypurecloud.com"
|
|
1160
|
+
|
|
1161
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1162
|
+
|
|
1163
|
+
PureCloud.configure do |config|
|
|
1164
|
+
config.access_token = @authToken
|
|
1165
|
+
end
|
|
1166
|
+
|
|
1167
|
+
api_instance = PureCloud::QualityApi.new
|
|
1168
|
+
|
|
1169
|
+
opts = {
|
|
1170
|
+
page_size: 25, # Integer | The total page size requested
|
|
1171
|
+
page_number: 1, # Integer | The page number requested
|
|
1172
|
+
sort_by: "sort_by_example", # String | variable name requested to sort by
|
|
1173
|
+
expand: nil, # Array<Object> | variable name requested by expand list
|
|
1174
|
+
next_page: "next_page_example", # String | next page token
|
|
1175
|
+
previous_page: "previous_page_example", # String | Previous page token
|
|
1176
|
+
name: "name_example", # String | the keyword set name - used for filtering results in searches.
|
|
1177
|
+
queue_id: "queue_id_example", # String | the queue id - used for filtering results in searches.
|
|
1178
|
+
agent_id: "agent_id_example", # String | the agent id - used for filtering results in searches.
|
|
1179
|
+
operator: "operator_example" # String | If agentID and queueId are both present, this determines whether the query is an AND or OR between those parameters.
|
|
1180
|
+
}
|
|
1181
|
+
|
|
1182
|
+
begin
|
|
1183
|
+
#Get the list of keyword sets
|
|
1184
|
+
result = api_instance.get_quality_keywordsets(opts)
|
|
1185
|
+
p result
|
|
1186
|
+
rescue PureCloud::ApiError => e
|
|
1187
|
+
puts "Exception when calling QualityApi->get_quality_keywordsets: #{e}"
|
|
1188
|
+
end
|
|
1189
|
+
~~~
|
|
1190
|
+
|
|
1191
|
+
### Parameters
|
|
1192
|
+
|
|
1193
|
+
Name | Type | Description | Notes
|
|
1194
|
+
------------- | ------------- | ------------- | -------------
|
|
1195
|
+
**page_size** | **Integer**| The total page size requested | [optional] [default to 25]
|
|
1196
|
+
**page_number** | **Integer**| The page number requested | [optional] [default to 1]
|
|
1197
|
+
**sort_by** | **String**| variable name requested to sort by | [optional]
|
|
1198
|
+
**expand** | [**Array<Object>**](Object.html)| variable name requested by expand list | [optional]
|
|
1199
|
+
**next_page** | **String**| next page token | [optional]
|
|
1200
|
+
**previous_page** | **String**| Previous page token | [optional]
|
|
1201
|
+
**name** | **String**| the keyword set name - used for filtering results in searches. | [optional]
|
|
1202
|
+
**queue_id** | **String**| the queue id - used for filtering results in searches. | [optional]
|
|
1203
|
+
**agent_id** | **String**| the agent id - used for filtering results in searches. | [optional]
|
|
1204
|
+
**operator** | **String**| If agentID and queueId are both present, this determines whether the query is an AND or OR between those parameters. | [optional]
|
|
1205
|
+
{: class="table table-striped"}
|
|
1206
|
+
|
|
1207
|
+
|
|
1208
|
+
### Return type
|
|
1209
|
+
|
|
1210
|
+
[**KeywordSetEntityListing**](KeywordSetEntityListing.html)
|
|
1211
|
+
|
|
1212
|
+
### HTTP request headers
|
|
1213
|
+
|
|
1214
|
+
- **Content-Type**: application/json
|
|
1215
|
+
- **Accept**: application/json
|
|
1216
|
+
|
|
1217
|
+
|
|
1218
|
+
|
|
1219
|
+
<a name="get_quality_publishedform"></a>
|
|
1220
|
+
|
|
1221
|
+
## -[**EvaluationForm**](EvaluationForm.html) get_quality_publishedform(form_id)
|
|
1222
|
+
|
|
1223
|
+
Get the published evaluation forms.
|
|
1224
|
+
|
|
1225
|
+
|
|
1226
|
+
|
|
1227
|
+
Wraps GET /api/v2/quality/publishedforms/{formId}
|
|
1228
|
+
|
|
1229
|
+
|
|
1230
|
+
### Example
|
|
1231
|
+
~~~ruby
|
|
1232
|
+
# load the gem
|
|
1233
|
+
require 'purecloudplatformclientv2'
|
|
1234
|
+
# setup authorization
|
|
1235
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1236
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1237
|
+
environment = "mypurecloud.com"
|
|
1238
|
+
|
|
1239
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1240
|
+
|
|
1241
|
+
PureCloud.configure do |config|
|
|
1242
|
+
config.access_token = @authToken
|
|
1243
|
+
end
|
|
1244
|
+
|
|
1245
|
+
api_instance = PureCloud::QualityApi.new
|
|
1246
|
+
|
|
1247
|
+
form_id = "form_id_example" # String | Form ID
|
|
1248
|
+
|
|
1249
|
+
|
|
1250
|
+
begin
|
|
1251
|
+
#Get the published evaluation forms.
|
|
1252
|
+
result = api_instance.get_quality_publishedform(form_id)
|
|
1253
|
+
p result
|
|
1254
|
+
rescue PureCloud::ApiError => e
|
|
1255
|
+
puts "Exception when calling QualityApi->get_quality_publishedform: #{e}"
|
|
1256
|
+
end
|
|
1257
|
+
~~~
|
|
1258
|
+
|
|
1259
|
+
### Parameters
|
|
1260
|
+
|
|
1261
|
+
Name | Type | Description | Notes
|
|
1262
|
+
------------- | ------------- | ------------- | -------------
|
|
1263
|
+
**form_id** | **String**| Form ID |
|
|
1264
|
+
{: class="table table-striped"}
|
|
1265
|
+
|
|
1266
|
+
|
|
1267
|
+
### Return type
|
|
1268
|
+
|
|
1269
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
1270
|
+
|
|
1271
|
+
### HTTP request headers
|
|
1272
|
+
|
|
1273
|
+
- **Content-Type**: application/json
|
|
1274
|
+
- **Accept**: application/json
|
|
1275
|
+
|
|
1276
|
+
|
|
1277
|
+
|
|
1278
|
+
<a name="get_quality_publishedforms"></a>
|
|
1279
|
+
|
|
1280
|
+
## -[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html) get_quality_publishedforms(opts)
|
|
1281
|
+
|
|
1282
|
+
Get the published evaluation forms.
|
|
1283
|
+
|
|
1284
|
+
|
|
1285
|
+
|
|
1286
|
+
Wraps GET /api/v2/quality/publishedforms
|
|
1287
|
+
|
|
1288
|
+
|
|
1289
|
+
### Example
|
|
1290
|
+
~~~ruby
|
|
1291
|
+
# load the gem
|
|
1292
|
+
require 'purecloudplatformclientv2'
|
|
1293
|
+
# setup authorization
|
|
1294
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1295
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1296
|
+
environment = "mypurecloud.com"
|
|
1297
|
+
|
|
1298
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1299
|
+
|
|
1300
|
+
PureCloud.configure do |config|
|
|
1301
|
+
config.access_token = @authToken
|
|
1302
|
+
end
|
|
1303
|
+
|
|
1304
|
+
api_instance = PureCloud::QualityApi.new
|
|
1305
|
+
|
|
1306
|
+
opts = {
|
|
1307
|
+
page_size: 25, # Integer | Page size
|
|
1308
|
+
page_number: 1, # Integer | Page number
|
|
1309
|
+
name: "name_example" # String | Name
|
|
1310
|
+
}
|
|
1311
|
+
|
|
1312
|
+
begin
|
|
1313
|
+
#Get the published evaluation forms.
|
|
1314
|
+
result = api_instance.get_quality_publishedforms(opts)
|
|
1315
|
+
p result
|
|
1316
|
+
rescue PureCloud::ApiError => e
|
|
1317
|
+
puts "Exception when calling QualityApi->get_quality_publishedforms: #{e}"
|
|
1318
|
+
end
|
|
1319
|
+
~~~
|
|
1320
|
+
|
|
1321
|
+
### Parameters
|
|
1322
|
+
|
|
1323
|
+
Name | Type | Description | Notes
|
|
1324
|
+
------------- | ------------- | ------------- | -------------
|
|
1325
|
+
**page_size** | **Integer**| Page size | [optional] [default to 25]
|
|
1326
|
+
**page_number** | **Integer**| Page number | [optional] [default to 1]
|
|
1327
|
+
**name** | **String**| Name | [optional]
|
|
1328
|
+
{: class="table table-striped"}
|
|
1329
|
+
|
|
1330
|
+
|
|
1331
|
+
### Return type
|
|
1332
|
+
|
|
1333
|
+
[**EvaluationFormEntityListing**](EvaluationFormEntityListing.html)
|
|
1334
|
+
|
|
1335
|
+
### HTTP request headers
|
|
1336
|
+
|
|
1337
|
+
- **Content-Type**: application/json
|
|
1338
|
+
- **Accept**: application/json
|
|
1339
|
+
|
|
1340
|
+
|
|
1341
|
+
|
|
1342
|
+
<a name="post_analytics_evaluations_aggregates_query"></a>
|
|
1343
|
+
|
|
1344
|
+
## -[**AggregateQueryResponse**](AggregateQueryResponse.html) post_analytics_evaluations_aggregates_query(body)
|
|
1345
|
+
|
|
1346
|
+
Query for evaluation aggregates
|
|
1347
|
+
|
|
1348
|
+
|
|
1349
|
+
|
|
1350
|
+
Wraps POST /api/v2/analytics/evaluations/aggregates/query
|
|
1351
|
+
|
|
1352
|
+
|
|
1353
|
+
### Example
|
|
1354
|
+
~~~ruby
|
|
1355
|
+
# load the gem
|
|
1356
|
+
require 'purecloudplatformclientv2'
|
|
1357
|
+
# setup authorization
|
|
1358
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1359
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1360
|
+
environment = "mypurecloud.com"
|
|
1361
|
+
|
|
1362
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1363
|
+
|
|
1364
|
+
PureCloud.configure do |config|
|
|
1365
|
+
config.access_token = @authToken
|
|
1366
|
+
end
|
|
1367
|
+
|
|
1368
|
+
api_instance = PureCloud::QualityApi.new
|
|
1369
|
+
|
|
1370
|
+
body = PureCloud::AggregationQuery.new # AggregationQuery | query
|
|
1371
|
+
|
|
1372
|
+
|
|
1373
|
+
begin
|
|
1374
|
+
#Query for evaluation aggregates
|
|
1375
|
+
result = api_instance.post_analytics_evaluations_aggregates_query(body)
|
|
1376
|
+
p result
|
|
1377
|
+
rescue PureCloud::ApiError => e
|
|
1378
|
+
puts "Exception when calling QualityApi->post_analytics_evaluations_aggregates_query: #{e}"
|
|
1379
|
+
end
|
|
1380
|
+
~~~
|
|
1381
|
+
|
|
1382
|
+
### Parameters
|
|
1383
|
+
|
|
1384
|
+
Name | Type | Description | Notes
|
|
1385
|
+
------------- | ------------- | ------------- | -------------
|
|
1386
|
+
**body** | [**AggregationQuery**](AggregationQuery.html)| query |
|
|
1387
|
+
{: class="table table-striped"}
|
|
1388
|
+
|
|
1389
|
+
|
|
1390
|
+
### Return type
|
|
1391
|
+
|
|
1392
|
+
[**AggregateQueryResponse**](AggregateQueryResponse.html)
|
|
1393
|
+
|
|
1394
|
+
### HTTP request headers
|
|
1395
|
+
|
|
1396
|
+
- **Content-Type**: application/json
|
|
1397
|
+
- **Accept**: application/json
|
|
1398
|
+
|
|
1399
|
+
|
|
1400
|
+
|
|
1401
|
+
<a name="post_quality_calibrations"></a>
|
|
1402
|
+
|
|
1403
|
+
## -[**Calibration**](Calibration.html) post_quality_calibrations(body, opts)
|
|
1404
|
+
|
|
1405
|
+
Create a calibration
|
|
1406
|
+
|
|
1407
|
+
|
|
1408
|
+
|
|
1409
|
+
Wraps POST /api/v2/quality/calibrations
|
|
1410
|
+
|
|
1411
|
+
|
|
1412
|
+
### Example
|
|
1413
|
+
~~~ruby
|
|
1414
|
+
# load the gem
|
|
1415
|
+
require 'purecloudplatformclientv2'
|
|
1416
|
+
# setup authorization
|
|
1417
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1418
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1419
|
+
environment = "mypurecloud.com"
|
|
1420
|
+
|
|
1421
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1422
|
+
|
|
1423
|
+
PureCloud.configure do |config|
|
|
1424
|
+
config.access_token = @authToken
|
|
1425
|
+
end
|
|
1426
|
+
|
|
1427
|
+
api_instance = PureCloud::QualityApi.new
|
|
1428
|
+
|
|
1429
|
+
body = PureCloud::CalibrationCreate.new # CalibrationCreate | calibration
|
|
1430
|
+
|
|
1431
|
+
opts = {
|
|
1432
|
+
expand: "expand_example" # String | calibratorId
|
|
1433
|
+
}
|
|
1434
|
+
|
|
1435
|
+
begin
|
|
1436
|
+
#Create a calibration
|
|
1437
|
+
result = api_instance.post_quality_calibrations(body, opts)
|
|
1438
|
+
p result
|
|
1439
|
+
rescue PureCloud::ApiError => e
|
|
1440
|
+
puts "Exception when calling QualityApi->post_quality_calibrations: #{e}"
|
|
1441
|
+
end
|
|
1442
|
+
~~~
|
|
1443
|
+
|
|
1444
|
+
### Parameters
|
|
1445
|
+
|
|
1446
|
+
Name | Type | Description | Notes
|
|
1447
|
+
------------- | ------------- | ------------- | -------------
|
|
1448
|
+
**body** | [**CalibrationCreate**](CalibrationCreate.html)| calibration |
|
|
1449
|
+
**expand** | **String**| calibratorId | [optional]
|
|
1450
|
+
{: class="table table-striped"}
|
|
1451
|
+
|
|
1452
|
+
|
|
1453
|
+
### Return type
|
|
1454
|
+
|
|
1455
|
+
[**Calibration**](Calibration.html)
|
|
1456
|
+
|
|
1457
|
+
### HTTP request headers
|
|
1458
|
+
|
|
1459
|
+
- **Content-Type**: application/json
|
|
1460
|
+
- **Accept**: application/json
|
|
1461
|
+
|
|
1462
|
+
|
|
1463
|
+
|
|
1464
|
+
<a name="post_quality_conversation_evaluations"></a>
|
|
1465
|
+
|
|
1466
|
+
## -[**Evaluation**](Evaluation.html) post_quality_conversation_evaluations(conversation_id, body, opts)
|
|
1467
|
+
|
|
1468
|
+
Create an evaluation
|
|
1469
|
+
|
|
1470
|
+
|
|
1471
|
+
|
|
1472
|
+
Wraps POST /api/v2/quality/conversations/{conversationId}/evaluations
|
|
1473
|
+
|
|
1474
|
+
|
|
1475
|
+
### Example
|
|
1476
|
+
~~~ruby
|
|
1477
|
+
# load the gem
|
|
1478
|
+
require 'purecloudplatformclientv2'
|
|
1479
|
+
# setup authorization
|
|
1480
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1481
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1482
|
+
environment = "mypurecloud.com"
|
|
1483
|
+
|
|
1484
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1485
|
+
|
|
1486
|
+
PureCloud.configure do |config|
|
|
1487
|
+
config.access_token = @authToken
|
|
1488
|
+
end
|
|
1489
|
+
|
|
1490
|
+
api_instance = PureCloud::QualityApi.new
|
|
1491
|
+
|
|
1492
|
+
conversation_id = "conversation_id_example" # String | conversationId
|
|
1493
|
+
|
|
1494
|
+
body = PureCloud::Evaluation.new # Evaluation | evaluation
|
|
1495
|
+
|
|
1496
|
+
opts = {
|
|
1497
|
+
expand: "expand_example" # String | evaluatorId
|
|
1498
|
+
}
|
|
1499
|
+
|
|
1500
|
+
begin
|
|
1501
|
+
#Create an evaluation
|
|
1502
|
+
result = api_instance.post_quality_conversation_evaluations(conversation_id, body, opts)
|
|
1503
|
+
p result
|
|
1504
|
+
rescue PureCloud::ApiError => e
|
|
1505
|
+
puts "Exception when calling QualityApi->post_quality_conversation_evaluations: #{e}"
|
|
1506
|
+
end
|
|
1507
|
+
~~~
|
|
1508
|
+
|
|
1509
|
+
### Parameters
|
|
1510
|
+
|
|
1511
|
+
Name | Type | Description | Notes
|
|
1512
|
+
------------- | ------------- | ------------- | -------------
|
|
1513
|
+
**conversation_id** | **String**| conversationId |
|
|
1514
|
+
**body** | [**Evaluation**](Evaluation.html)| evaluation |
|
|
1515
|
+
**expand** | **String**| evaluatorId | [optional]
|
|
1516
|
+
{: class="table table-striped"}
|
|
1517
|
+
|
|
1518
|
+
|
|
1519
|
+
### Return type
|
|
1520
|
+
|
|
1521
|
+
[**Evaluation**](Evaluation.html)
|
|
1522
|
+
|
|
1523
|
+
### HTTP request headers
|
|
1524
|
+
|
|
1525
|
+
- **Content-Type**: application/json
|
|
1526
|
+
- **Accept**: application/json
|
|
1527
|
+
|
|
1528
|
+
|
|
1529
|
+
|
|
1530
|
+
<a name="post_quality_evaluations_scoring"></a>
|
|
1531
|
+
|
|
1532
|
+
## -[**EvaluationScoringSet**](EvaluationScoringSet.html) post_quality_evaluations_scoring(body)
|
|
1533
|
+
|
|
1534
|
+
Score evaluation
|
|
1535
|
+
|
|
1536
|
+
|
|
1537
|
+
|
|
1538
|
+
Wraps POST /api/v2/quality/evaluations/scoring
|
|
1539
|
+
|
|
1540
|
+
|
|
1541
|
+
### Example
|
|
1542
|
+
~~~ruby
|
|
1543
|
+
# load the gem
|
|
1544
|
+
require 'purecloudplatformclientv2'
|
|
1545
|
+
# setup authorization
|
|
1546
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1547
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1548
|
+
environment = "mypurecloud.com"
|
|
1549
|
+
|
|
1550
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1551
|
+
|
|
1552
|
+
PureCloud.configure do |config|
|
|
1553
|
+
config.access_token = @authToken
|
|
1554
|
+
end
|
|
1555
|
+
|
|
1556
|
+
api_instance = PureCloud::QualityApi.new
|
|
1557
|
+
|
|
1558
|
+
body = PureCloud::EvaluationFormAndScoringSet.new # EvaluationFormAndScoringSet | evaluationAndScoringSet
|
|
1559
|
+
|
|
1560
|
+
|
|
1561
|
+
begin
|
|
1562
|
+
#Score evaluation
|
|
1563
|
+
result = api_instance.post_quality_evaluations_scoring(body)
|
|
1564
|
+
p result
|
|
1565
|
+
rescue PureCloud::ApiError => e
|
|
1566
|
+
puts "Exception when calling QualityApi->post_quality_evaluations_scoring: #{e}"
|
|
1567
|
+
end
|
|
1568
|
+
~~~
|
|
1569
|
+
|
|
1570
|
+
### Parameters
|
|
1571
|
+
|
|
1572
|
+
Name | Type | Description | Notes
|
|
1573
|
+
------------- | ------------- | ------------- | -------------
|
|
1574
|
+
**body** | [**EvaluationFormAndScoringSet**](EvaluationFormAndScoringSet.html)| evaluationAndScoringSet |
|
|
1575
|
+
{: class="table table-striped"}
|
|
1576
|
+
|
|
1577
|
+
|
|
1578
|
+
### Return type
|
|
1579
|
+
|
|
1580
|
+
[**EvaluationScoringSet**](EvaluationScoringSet.html)
|
|
1581
|
+
|
|
1582
|
+
### HTTP request headers
|
|
1583
|
+
|
|
1584
|
+
- **Content-Type**: application/json
|
|
1585
|
+
- **Accept**: application/json
|
|
1586
|
+
|
|
1587
|
+
|
|
1588
|
+
|
|
1589
|
+
<a name="post_quality_forms"></a>
|
|
1590
|
+
|
|
1591
|
+
## -[**EvaluationForm**](EvaluationForm.html) post_quality_forms(body)
|
|
1592
|
+
|
|
1593
|
+
Create an evaluation form.
|
|
1594
|
+
|
|
1595
|
+
|
|
1596
|
+
|
|
1597
|
+
Wraps POST /api/v2/quality/forms
|
|
1598
|
+
|
|
1599
|
+
|
|
1600
|
+
### Example
|
|
1601
|
+
~~~ruby
|
|
1602
|
+
# load the gem
|
|
1603
|
+
require 'purecloudplatformclientv2'
|
|
1604
|
+
# setup authorization
|
|
1605
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1606
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1607
|
+
environment = "mypurecloud.com"
|
|
1608
|
+
|
|
1609
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1610
|
+
|
|
1611
|
+
PureCloud.configure do |config|
|
|
1612
|
+
config.access_token = @authToken
|
|
1613
|
+
end
|
|
1614
|
+
|
|
1615
|
+
api_instance = PureCloud::QualityApi.new
|
|
1616
|
+
|
|
1617
|
+
body = PureCloud::EvaluationForm.new # EvaluationForm | Evaluation form
|
|
1618
|
+
|
|
1619
|
+
|
|
1620
|
+
begin
|
|
1621
|
+
#Create an evaluation form.
|
|
1622
|
+
result = api_instance.post_quality_forms(body)
|
|
1623
|
+
p result
|
|
1624
|
+
rescue PureCloud::ApiError => e
|
|
1625
|
+
puts "Exception when calling QualityApi->post_quality_forms: #{e}"
|
|
1626
|
+
end
|
|
1627
|
+
~~~
|
|
1628
|
+
|
|
1629
|
+
### Parameters
|
|
1630
|
+
|
|
1631
|
+
Name | Type | Description | Notes
|
|
1632
|
+
------------- | ------------- | ------------- | -------------
|
|
1633
|
+
**body** | [**EvaluationForm**](EvaluationForm.html)| Evaluation form |
|
|
1634
|
+
{: class="table table-striped"}
|
|
1635
|
+
|
|
1636
|
+
|
|
1637
|
+
### Return type
|
|
1638
|
+
|
|
1639
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
1640
|
+
|
|
1641
|
+
### HTTP request headers
|
|
1642
|
+
|
|
1643
|
+
- **Content-Type**: application/json
|
|
1644
|
+
- **Accept**: application/json
|
|
1645
|
+
|
|
1646
|
+
|
|
1647
|
+
|
|
1648
|
+
<a name="post_quality_keywordsets"></a>
|
|
1649
|
+
|
|
1650
|
+
## -[**KeywordSet**](KeywordSet.html) post_quality_keywordsets(body, opts)
|
|
1651
|
+
|
|
1652
|
+
Create a Keyword Set
|
|
1653
|
+
|
|
1654
|
+
|
|
1655
|
+
|
|
1656
|
+
Wraps POST /api/v2/quality/keywordsets
|
|
1657
|
+
|
|
1658
|
+
|
|
1659
|
+
### Example
|
|
1660
|
+
~~~ruby
|
|
1661
|
+
# load the gem
|
|
1662
|
+
require 'purecloudplatformclientv2'
|
|
1663
|
+
# setup authorization
|
|
1664
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1665
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1666
|
+
environment = "mypurecloud.com"
|
|
1667
|
+
|
|
1668
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1669
|
+
|
|
1670
|
+
PureCloud.configure do |config|
|
|
1671
|
+
config.access_token = @authToken
|
|
1672
|
+
end
|
|
1673
|
+
|
|
1674
|
+
api_instance = PureCloud::QualityApi.new
|
|
1675
|
+
|
|
1676
|
+
body = PureCloud::KeywordSet.new # KeywordSet | keywordSet
|
|
1677
|
+
|
|
1678
|
+
opts = {
|
|
1679
|
+
expand: "expand_example" # String | queueId
|
|
1680
|
+
}
|
|
1681
|
+
|
|
1682
|
+
begin
|
|
1683
|
+
#Create a Keyword Set
|
|
1684
|
+
result = api_instance.post_quality_keywordsets(body, opts)
|
|
1685
|
+
p result
|
|
1686
|
+
rescue PureCloud::ApiError => e
|
|
1687
|
+
puts "Exception when calling QualityApi->post_quality_keywordsets: #{e}"
|
|
1688
|
+
end
|
|
1689
|
+
~~~
|
|
1690
|
+
|
|
1691
|
+
### Parameters
|
|
1692
|
+
|
|
1693
|
+
Name | Type | Description | Notes
|
|
1694
|
+
------------- | ------------- | ------------- | -------------
|
|
1695
|
+
**body** | [**KeywordSet**](KeywordSet.html)| keywordSet |
|
|
1696
|
+
**expand** | **String**| queueId | [optional]
|
|
1697
|
+
{: class="table table-striped"}
|
|
1698
|
+
|
|
1699
|
+
|
|
1700
|
+
### Return type
|
|
1701
|
+
|
|
1702
|
+
[**KeywordSet**](KeywordSet.html)
|
|
1703
|
+
|
|
1704
|
+
### HTTP request headers
|
|
1705
|
+
|
|
1706
|
+
- **Content-Type**: application/json
|
|
1707
|
+
- **Accept**: application/json
|
|
1708
|
+
|
|
1709
|
+
|
|
1710
|
+
|
|
1711
|
+
<a name="post_quality_publishedforms"></a>
|
|
1712
|
+
|
|
1713
|
+
## -[**EvaluationForm**](EvaluationForm.html) post_quality_publishedforms(body)
|
|
1714
|
+
|
|
1715
|
+
Publish an evaluation form.
|
|
1716
|
+
|
|
1717
|
+
|
|
1718
|
+
|
|
1719
|
+
Wraps POST /api/v2/quality/publishedforms
|
|
1720
|
+
|
|
1721
|
+
|
|
1722
|
+
### Example
|
|
1723
|
+
~~~ruby
|
|
1724
|
+
# load the gem
|
|
1725
|
+
require 'purecloudplatformclientv2'
|
|
1726
|
+
# setup authorization
|
|
1727
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1728
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1729
|
+
environment = "mypurecloud.com"
|
|
1730
|
+
|
|
1731
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1732
|
+
|
|
1733
|
+
PureCloud.configure do |config|
|
|
1734
|
+
config.access_token = @authToken
|
|
1735
|
+
end
|
|
1736
|
+
|
|
1737
|
+
api_instance = PureCloud::QualityApi.new
|
|
1738
|
+
|
|
1739
|
+
body = PureCloud::EvaluationForm.new # EvaluationForm | Evaluation form
|
|
1740
|
+
|
|
1741
|
+
|
|
1742
|
+
begin
|
|
1743
|
+
#Publish an evaluation form.
|
|
1744
|
+
result = api_instance.post_quality_publishedforms(body)
|
|
1745
|
+
p result
|
|
1746
|
+
rescue PureCloud::ApiError => e
|
|
1747
|
+
puts "Exception when calling QualityApi->post_quality_publishedforms: #{e}"
|
|
1748
|
+
end
|
|
1749
|
+
~~~
|
|
1750
|
+
|
|
1751
|
+
### Parameters
|
|
1752
|
+
|
|
1753
|
+
Name | Type | Description | Notes
|
|
1754
|
+
------------- | ------------- | ------------- | -------------
|
|
1755
|
+
**body** | [**EvaluationForm**](EvaluationForm.html)| Evaluation form |
|
|
1756
|
+
{: class="table table-striped"}
|
|
1757
|
+
|
|
1758
|
+
|
|
1759
|
+
### Return type
|
|
1760
|
+
|
|
1761
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
1762
|
+
|
|
1763
|
+
### HTTP request headers
|
|
1764
|
+
|
|
1765
|
+
- **Content-Type**: application/json
|
|
1766
|
+
- **Accept**: application/json
|
|
1767
|
+
|
|
1768
|
+
|
|
1769
|
+
|
|
1770
|
+
<a name="post_quality_spotability"></a>
|
|
1771
|
+
|
|
1772
|
+
## -[**KeywordSet**](KeywordSet.html) post_quality_spotability(opts)
|
|
1773
|
+
|
|
1774
|
+
Retrieve the spotability statistic
|
|
1775
|
+
|
|
1776
|
+
|
|
1777
|
+
|
|
1778
|
+
Wraps POST /api/v2/quality/spotability
|
|
1779
|
+
|
|
1780
|
+
|
|
1781
|
+
### Example
|
|
1782
|
+
~~~ruby
|
|
1783
|
+
# load the gem
|
|
1784
|
+
require 'purecloudplatformclientv2'
|
|
1785
|
+
# setup authorization
|
|
1786
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1787
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1788
|
+
environment = "mypurecloud.com"
|
|
1789
|
+
|
|
1790
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1791
|
+
|
|
1792
|
+
PureCloud.configure do |config|
|
|
1793
|
+
config.access_token = @authToken
|
|
1794
|
+
end
|
|
1795
|
+
|
|
1796
|
+
api_instance = PureCloud::QualityApi.new
|
|
1797
|
+
|
|
1798
|
+
opts = {
|
|
1799
|
+
body: PureCloud::KeywordSet.new # KeywordSet | Keyword Set
|
|
1800
|
+
}
|
|
1801
|
+
|
|
1802
|
+
begin
|
|
1803
|
+
#Retrieve the spotability statistic
|
|
1804
|
+
result = api_instance.post_quality_spotability(opts)
|
|
1805
|
+
p result
|
|
1806
|
+
rescue PureCloud::ApiError => e
|
|
1807
|
+
puts "Exception when calling QualityApi->post_quality_spotability: #{e}"
|
|
1808
|
+
end
|
|
1809
|
+
~~~
|
|
1810
|
+
|
|
1811
|
+
### Parameters
|
|
1812
|
+
|
|
1813
|
+
Name | Type | Description | Notes
|
|
1814
|
+
------------- | ------------- | ------------- | -------------
|
|
1815
|
+
**body** | [**KeywordSet**](KeywordSet.html)| Keyword Set | [optional]
|
|
1816
|
+
{: class="table table-striped"}
|
|
1817
|
+
|
|
1818
|
+
|
|
1819
|
+
### Return type
|
|
1820
|
+
|
|
1821
|
+
[**KeywordSet**](KeywordSet.html)
|
|
1822
|
+
|
|
1823
|
+
### HTTP request headers
|
|
1824
|
+
|
|
1825
|
+
- **Content-Type**: application/json
|
|
1826
|
+
- **Accept**: application/json
|
|
1827
|
+
|
|
1828
|
+
|
|
1829
|
+
|
|
1830
|
+
<a name="put_quality_calibration"></a>
|
|
1831
|
+
|
|
1832
|
+
## -[**Calibration**](Calibration.html) put_quality_calibration(calibration_id, body)
|
|
1833
|
+
|
|
1834
|
+
Update a calibration to the specified calibration via PUT. Editable fields include: evaluators, expertEvaluator, and scoringIndex
|
|
1835
|
+
|
|
1836
|
+
|
|
1837
|
+
|
|
1838
|
+
Wraps PUT /api/v2/quality/calibrations/{calibrationId}
|
|
1839
|
+
|
|
1840
|
+
|
|
1841
|
+
### Example
|
|
1842
|
+
~~~ruby
|
|
1843
|
+
# load the gem
|
|
1844
|
+
require 'purecloudplatformclientv2'
|
|
1845
|
+
# setup authorization
|
|
1846
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1847
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1848
|
+
environment = "mypurecloud.com"
|
|
1849
|
+
|
|
1850
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1851
|
+
|
|
1852
|
+
PureCloud.configure do |config|
|
|
1853
|
+
config.access_token = @authToken
|
|
1854
|
+
end
|
|
1855
|
+
|
|
1856
|
+
api_instance = PureCloud::QualityApi.new
|
|
1857
|
+
|
|
1858
|
+
calibration_id = "calibration_id_example" # String | Calibration ID
|
|
1859
|
+
|
|
1860
|
+
body = PureCloud::Calibration.new # Calibration | Calibration
|
|
1861
|
+
|
|
1862
|
+
|
|
1863
|
+
begin
|
|
1864
|
+
#Update a calibration to the specified calibration via PUT. Editable fields include: evaluators, expertEvaluator, and scoringIndex
|
|
1865
|
+
result = api_instance.put_quality_calibration(calibration_id, body)
|
|
1866
|
+
p result
|
|
1867
|
+
rescue PureCloud::ApiError => e
|
|
1868
|
+
puts "Exception when calling QualityApi->put_quality_calibration: #{e}"
|
|
1869
|
+
end
|
|
1870
|
+
~~~
|
|
1871
|
+
|
|
1872
|
+
### Parameters
|
|
1873
|
+
|
|
1874
|
+
Name | Type | Description | Notes
|
|
1875
|
+
------------- | ------------- | ------------- | -------------
|
|
1876
|
+
**calibration_id** | **String**| Calibration ID |
|
|
1877
|
+
**body** | [**Calibration**](Calibration.html)| Calibration |
|
|
1878
|
+
{: class="table table-striped"}
|
|
1879
|
+
|
|
1880
|
+
|
|
1881
|
+
### Return type
|
|
1882
|
+
|
|
1883
|
+
[**Calibration**](Calibration.html)
|
|
1884
|
+
|
|
1885
|
+
### HTTP request headers
|
|
1886
|
+
|
|
1887
|
+
- **Content-Type**: application/json
|
|
1888
|
+
- **Accept**: application/json
|
|
1889
|
+
|
|
1890
|
+
|
|
1891
|
+
|
|
1892
|
+
<a name="put_quality_conversation_evaluation"></a>
|
|
1893
|
+
|
|
1894
|
+
## -[**Evaluation**](Evaluation.html) put_quality_conversation_evaluation(conversation_id, evaluation_id, body, opts)
|
|
1895
|
+
|
|
1896
|
+
Update an evaluation
|
|
1897
|
+
|
|
1898
|
+
|
|
1899
|
+
|
|
1900
|
+
Wraps PUT /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}
|
|
1901
|
+
|
|
1902
|
+
|
|
1903
|
+
### Example
|
|
1904
|
+
~~~ruby
|
|
1905
|
+
# load the gem
|
|
1906
|
+
require 'purecloudplatformclientv2'
|
|
1907
|
+
# setup authorization
|
|
1908
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1909
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1910
|
+
environment = "mypurecloud.com"
|
|
1911
|
+
|
|
1912
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1913
|
+
|
|
1914
|
+
PureCloud.configure do |config|
|
|
1915
|
+
config.access_token = @authToken
|
|
1916
|
+
end
|
|
1917
|
+
|
|
1918
|
+
api_instance = PureCloud::QualityApi.new
|
|
1919
|
+
|
|
1920
|
+
conversation_id = "conversation_id_example" # String | conversationId
|
|
1921
|
+
|
|
1922
|
+
evaluation_id = "evaluation_id_example" # String | evaluationId
|
|
1923
|
+
|
|
1924
|
+
body = PureCloud::Evaluation.new # Evaluation | evaluation
|
|
1925
|
+
|
|
1926
|
+
opts = {
|
|
1927
|
+
expand: "expand_example" # String | evaluatorId
|
|
1928
|
+
}
|
|
1929
|
+
|
|
1930
|
+
begin
|
|
1931
|
+
#Update an evaluation
|
|
1932
|
+
result = api_instance.put_quality_conversation_evaluation(conversation_id, evaluation_id, body, opts)
|
|
1933
|
+
p result
|
|
1934
|
+
rescue PureCloud::ApiError => e
|
|
1935
|
+
puts "Exception when calling QualityApi->put_quality_conversation_evaluation: #{e}"
|
|
1936
|
+
end
|
|
1937
|
+
~~~
|
|
1938
|
+
|
|
1939
|
+
### Parameters
|
|
1940
|
+
|
|
1941
|
+
Name | Type | Description | Notes
|
|
1942
|
+
------------- | ------------- | ------------- | -------------
|
|
1943
|
+
**conversation_id** | **String**| conversationId |
|
|
1944
|
+
**evaluation_id** | **String**| evaluationId |
|
|
1945
|
+
**body** | [**Evaluation**](Evaluation.html)| evaluation |
|
|
1946
|
+
**expand** | **String**| evaluatorId | [optional]
|
|
1947
|
+
{: class="table table-striped"}
|
|
1948
|
+
|
|
1949
|
+
|
|
1950
|
+
### Return type
|
|
1951
|
+
|
|
1952
|
+
[**Evaluation**](Evaluation.html)
|
|
1953
|
+
|
|
1954
|
+
### HTTP request headers
|
|
1955
|
+
|
|
1956
|
+
- **Content-Type**: application/json
|
|
1957
|
+
- **Accept**: application/json
|
|
1958
|
+
|
|
1959
|
+
|
|
1960
|
+
|
|
1961
|
+
<a name="put_quality_form"></a>
|
|
1962
|
+
|
|
1963
|
+
## -[**EvaluationForm**](EvaluationForm.html) put_quality_form(form_id, body)
|
|
1964
|
+
|
|
1965
|
+
Update an evaluation form.
|
|
1966
|
+
|
|
1967
|
+
|
|
1968
|
+
|
|
1969
|
+
Wraps PUT /api/v2/quality/forms/{formId}
|
|
1970
|
+
|
|
1971
|
+
|
|
1972
|
+
### Example
|
|
1973
|
+
~~~ruby
|
|
1974
|
+
# load the gem
|
|
1975
|
+
require 'purecloudplatformclientv2'
|
|
1976
|
+
# setup authorization
|
|
1977
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1978
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1979
|
+
environment = "mypurecloud.com"
|
|
1980
|
+
|
|
1981
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1982
|
+
|
|
1983
|
+
PureCloud.configure do |config|
|
|
1984
|
+
config.access_token = @authToken
|
|
1985
|
+
end
|
|
1986
|
+
|
|
1987
|
+
api_instance = PureCloud::QualityApi.new
|
|
1988
|
+
|
|
1989
|
+
form_id = "form_id_example" # String | Form ID
|
|
1990
|
+
|
|
1991
|
+
body = PureCloud::EvaluationForm.new # EvaluationForm | Evaluation form
|
|
1992
|
+
|
|
1993
|
+
|
|
1994
|
+
begin
|
|
1995
|
+
#Update an evaluation form.
|
|
1996
|
+
result = api_instance.put_quality_form(form_id, body)
|
|
1997
|
+
p result
|
|
1998
|
+
rescue PureCloud::ApiError => e
|
|
1999
|
+
puts "Exception when calling QualityApi->put_quality_form: #{e}"
|
|
2000
|
+
end
|
|
2001
|
+
~~~
|
|
2002
|
+
|
|
2003
|
+
### Parameters
|
|
2004
|
+
|
|
2005
|
+
Name | Type | Description | Notes
|
|
2006
|
+
------------- | ------------- | ------------- | -------------
|
|
2007
|
+
**form_id** | **String**| Form ID |
|
|
2008
|
+
**body** | [**EvaluationForm**](EvaluationForm.html)| Evaluation form |
|
|
2009
|
+
{: class="table table-striped"}
|
|
2010
|
+
|
|
2011
|
+
|
|
2012
|
+
### Return type
|
|
2013
|
+
|
|
2014
|
+
[**EvaluationForm**](EvaluationForm.html)
|
|
2015
|
+
|
|
2016
|
+
### HTTP request headers
|
|
2017
|
+
|
|
2018
|
+
- **Content-Type**: application/json
|
|
2019
|
+
- **Accept**: application/json
|
|
2020
|
+
|
|
2021
|
+
|
|
2022
|
+
|
|
2023
|
+
<a name="put_quality_keywordset"></a>
|
|
2024
|
+
|
|
2025
|
+
## -[**KeywordSet**](KeywordSet.html) put_quality_keywordset(keyword_set_id, body)
|
|
2026
|
+
|
|
2027
|
+
Update a keywordSet to the specified keywordSet via PUT.
|
|
2028
|
+
|
|
2029
|
+
|
|
2030
|
+
|
|
2031
|
+
Wraps PUT /api/v2/quality/keywordsets/{keywordSetId}
|
|
2032
|
+
|
|
2033
|
+
|
|
2034
|
+
### Example
|
|
2035
|
+
~~~ruby
|
|
2036
|
+
# load the gem
|
|
2037
|
+
require 'purecloudplatformclientv2'
|
|
2038
|
+
# setup authorization
|
|
2039
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
2040
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
2041
|
+
environment = "mypurecloud.com"
|
|
2042
|
+
|
|
2043
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
2044
|
+
|
|
2045
|
+
PureCloud.configure do |config|
|
|
2046
|
+
config.access_token = @authToken
|
|
2047
|
+
end
|
|
2048
|
+
|
|
2049
|
+
api_instance = PureCloud::QualityApi.new
|
|
2050
|
+
|
|
2051
|
+
keyword_set_id = "keyword_set_id_example" # String | KeywordSet ID
|
|
2052
|
+
|
|
2053
|
+
body = PureCloud::KeywordSet.new # KeywordSet | keywordSet
|
|
2054
|
+
|
|
2055
|
+
|
|
2056
|
+
begin
|
|
2057
|
+
#Update a keywordSet to the specified keywordSet via PUT.
|
|
2058
|
+
result = api_instance.put_quality_keywordset(keyword_set_id, body)
|
|
2059
|
+
p result
|
|
2060
|
+
rescue PureCloud::ApiError => e
|
|
2061
|
+
puts "Exception when calling QualityApi->put_quality_keywordset: #{e}"
|
|
2062
|
+
end
|
|
2063
|
+
~~~
|
|
2064
|
+
|
|
2065
|
+
### Parameters
|
|
2066
|
+
|
|
2067
|
+
Name | Type | Description | Notes
|
|
2068
|
+
------------- | ------------- | ------------- | -------------
|
|
2069
|
+
**keyword_set_id** | **String**| KeywordSet ID |
|
|
2070
|
+
**body** | [**KeywordSet**](KeywordSet.html)| keywordSet |
|
|
2071
|
+
{: class="table table-striped"}
|
|
2072
|
+
|
|
2073
|
+
|
|
2074
|
+
### Return type
|
|
2075
|
+
|
|
2076
|
+
[**KeywordSet**](KeywordSet.html)
|
|
2077
|
+
|
|
2078
|
+
### HTTP request headers
|
|
2079
|
+
|
|
2080
|
+
- **Content-Type**: application/json
|
|
2081
|
+
- **Accept**: application/json
|
|
2082
|
+
|
|
2083
|
+
|
|
2084
|
+
|