@hed-hog/ticket 0.0.285

package/hedhog/frontend/app/_lib/mock-data.ts.ejs

@@ -0,0 +1,474 @@
+import {
+  Channel,
+  ChannelAccount,
+  PersonLite,
+  TicketContext,
+  TicketDraft,
+  TicketItem,
+  TicketMessage,
+  TicketRolePermission,
+} from './types';
+
+export const ticketPeople: PersonLite[] = [
+  {
+    id: 101,
+    name: 'Camila Moraes',
+    email: 'camila.moraes@hcode.com.br',
+    roleLabel: 'Ticket Operator',
+  },
+  {
+    id: 102,
+    name: 'Bruno Araujo',
+    email: 'bruno.araujo@hcode.com.br',
+    roleLabel: 'Ticket Admin',
+  },
+  {
+    id: 103,
+    name: 'Gabriel Nunes',
+    email: 'gabriel.nunes@hcode.com.br',
+    roleLabel: 'Ticket Analyst',
+  },
+  {
+    id: 201,
+    name: 'Aline Souza',
+    email: 'aline.souza@gmail.com',
+    roleLabel: 'Requester',
+  },
+  {
+    id: 202,
+    name: 'Fernando Lima',
+    email: 'fernando.lima@outlook.com',
+    roleLabel: 'Requester',
+  },
+  {
+    id: 203,
+    name: 'Patricia Vieira',
+    email: 'patricia.vieira@hcode.com.br',
+    roleLabel: 'Requester',
+  },
+];
+
+export const ticketChannels: Channel[] = [
+  {
+    id: 1,
+    code: 'portal',
+    name: 'Hcode Class',
+    kind: 'portal',
+    status: 'active',
+  },
+  {
+    id: 2,
+    code: 'marketplace',
+    name: 'Udemy',
+    kind: 'marketplace',
+    status: 'active',
+  },
+  { id: 3, code: 'social', name: 'YouTube', kind: 'social', status: 'active' },
+  { id: 4, code: 'form', name: 'Site Contact', kind: 'form', status: 'active' },
+  { id: 5, code: 'email', name: 'Email', kind: 'email', status: 'active' },
+  {
+    id: 6,
+    code: 'whatsapp',
+    name: 'WhatsApp Official',
+    kind: 'whatsapp',
+    status: 'active',
+  },
+  { id: 7, code: 'api', name: 'External API', kind: 'api', status: 'inactive' },
+  { id: 8, code: 'other', name: 'Other', kind: 'other', status: 'inactive' },
+];
+
+export const ticketChannelAccounts: ChannelAccount[] = [
+  {
+    id: 11,
+    channelId: 1,
+    code: 'hcode_class',
+    name: 'Hcode Class Main',
+    externalIdentifier: 'tenant_hcode_class_prod',
+    status: 'active',
+    aiEnabled: true,
+    aiModel: 'gpt-5.3-mini',
+  },
+  {
+    id: 12,
+    channelId: 2,
+    code: 'udemy_hcode',
+    name: 'Udemy Hcode',
+    externalIdentifier: 'udemy_org_hcode',
+    status: 'active',
+    aiEnabled: true,
+    aiModel: 'gpt-5.3-mini',
+  },
+  {
+    id: 13,
+    channelId: 3,
+    code: 'youtube_hcode',
+    name: 'YouTube Hcode',
+    externalIdentifier: 'UCvA9_fhcoDeMain',
+    status: 'active',
+    aiEnabled: false,
+    aiModel: 'disabled',
+  },
+  {
+    id: 14,
+    channelId: 4,
+    code: 'site_contact',
+    name: 'Site Contact Form',
+    externalIdentifier: 'form_fale_conosco_prod',
+    status: 'active',
+    aiEnabled: true,
+    aiModel: 'gpt-5.3-mini',
+  },
+  {
+    id: 15,
+    channelId: 5,
+    code: 'suporte_hcode_com_br',
+    name: 'support@hcode.com.br',
+    externalIdentifier: 'mailbox_support_prod',
+    status: 'active',
+    aiEnabled: true,
+    aiModel: 'gpt-5.3-mini',
+  },
+  {
+    id: 16,
+    channelId: 6,
+    code: 'whatsapp_hcode',
+    name: 'WhatsApp +55 11 99999-9999',
+    externalIdentifier: 'wa_business_5511999999999',
+    status: 'active',
+    aiEnabled: true,
+    aiModel: 'gpt-5.3-mini',
+  },
+];
+
+export const ticketItems: TicketItem[] = [
+  {
+    id: 5001,
+    code: 'TCK-2026-00421',
+    subject: 'Erro ao gerar refresh token na aula JWT com Refresh Token',
+    status: 'open',
+    priority: 'urgent',
+    aiReviewMode: 'required',
+    requesterId: 201,
+    ownerId: 101,
+    channelId: 2,
+    channelAccountId: 12,
+    tags: ['nestjs', 'jwt', 'autenticacao'],
+    categories: ['duvida_tecnica'],
+    lastActivity: '2026-03-17T15:08:00Z',
+  },
+  {
+    id: 5002,
+    code: 'TCK-2026-00422',
+    subject: 'Nao recebi certificado no curso SQL Completo',
+    status: 'waiting_customer',
+    priority: 'normal',
+    aiReviewMode: 'optional',
+    requesterId: 202,
+    ownerId: 101,
+    channelId: 1,
+    channelAccountId: 11,
+    tags: ['sql', 'certificado'],
+    categories: ['certificacao'],
+    lastActivity: '2026-03-17T13:22:00Z',
+  },
+  {
+    id: 5003,
+    code: 'TCK-2026-00423',
+    subject: 'Duvida sobre INNER JOIN e LEFT JOIN na pratica',
+    status: 'pending',
+    priority: 'high',
+    aiReviewMode: 'optional',
+    requesterId: 203,
+    ownerId: 102,
+    channelId: 5,
+    channelAccountId: 15,
+    tags: ['sql', 'join'],
+    categories: ['conteudo_aula'],
+    lastActivity: '2026-03-17T14:41:00Z',
+  },
+  {
+    id: 5004,
+    code: 'TCK-2026-00424',
+    subject: 'Link quebrado na aula 10 do curso de PHP no YouTube',
+    status: 'resolved',
+    priority: 'low',
+    aiReviewMode: 'disabled',
+    requesterId: 202,
+    ownerId: 101,
+    channelId: 3,
+    channelAccountId: 13,
+    tags: ['youtube', 'php'],
+    categories: ['conteudo_aula'],
+    lastActivity: '2026-03-16T21:18:00Z',
+  },
+  {
+    id: 5005,
+    code: 'TCK-2026-00425',
+    subject: 'Solicitacao de segunda via de boleto via WhatsApp',
+    status: 'open',
+    priority: 'high',
+    aiReviewMode: 'required',
+    requesterId: 203,
+    ownerId: 101,
+    channelId: 6,
+    channelAccountId: 16,
+    tags: ['financeiro', 'boleto'],
+    categories: ['financeiro'],
+    lastActivity: '2026-03-17T15:12:00Z',
+  },
+];
+
+export const ticketContexts: TicketContext[] = [
+  {
+    ticketId: 5001,
+    contextType: 'course_lesson',
+    sourceLabel: 'Udemy',
+    externalUrl:
+      'https://www.udemy.com/course/nestjs/learn/lecture/refresh-token',
+    courseName: 'NestJS',
+    sectionName: 'Autenticacao',
+    lessonName: 'JWT com Refresh Token',
+  },
+  {
+    ticketId: 5002,
+    contextType: 'course_lesson',
+    sourceLabel: 'Hcode Class',
+    externalUrl:
+      'https://class.hcode.com.br/course/sql-completo/section/certificacao',
+    courseName: 'SQL Completo',
+    sectionName: 'Provas e Certificacao',
+    lessonName: 'Emissao de Certificado',
+  },
+  {
+    ticketId: 5003,
+    contextType: 'course_lesson',
+    sourceLabel: 'Email',
+    courseName: 'SQL Completo',
+    sectionName: 'Consultas Avancadas',
+    lessonName: 'INNER JOIN e LEFT JOIN',
+  },
+  {
+    ticketId: 5004,
+    contextType: 'video',
+    sourceLabel: 'YouTube',
+    externalUrl: 'https://www.youtube.com/watch?v=php-aula10',
+    videoName: 'Curso de PHP - Aula 10',
+  },
+  {
+    ticketId: 5005,
+    contextType: 'whatsapp_chat',
+    sourceLabel: 'WhatsApp Official',
+    pageName: 'Atendimento Financeiro',
+  },
+];
+
+export const ticketMessages: TicketMessage[] = [
+  {
+    id: 9001,
+    ticketId: 5001,
+    authorName: 'Aline Souza',
+    authorRole: 'requester',
+    direction: 'inbound',
+    audience: 'public',
+    body: 'Oi, no modulo de JWT com Refresh Token eu segui tudo igual e ainda recebo 401 no refresh. Pode me ajudar?',
+    createdAt: '2026-03-17T14:35:00Z',
+  },
+  {
+    id: 9002,
+    ticketId: 5001,
+    authorName: 'Camila Moraes',
+    authorRole: 'agent',
+    direction: 'outbound',
+    audience: 'public',
+    body: 'Claro! Você pode confirmar se a coluna refresh_token_hash foi criada e se o token antigo está sendo invalidado no login?',
+    createdAt: '2026-03-17T14:49:00Z',
+  },
+  {
+    id: 9003,
+    ticketId: 5001,
+    authorName: 'Aline Souza',
+    authorRole: 'requester',
+    direction: 'inbound',
+    audience: 'public',
+    body: 'A coluna existe sim. Descobri que estou assinando o refresh com secret diferente do access sem querer. Isso pode ser?',
+    createdAt: '2026-03-17T15:01:00Z',
+  },
+  {
+    id: 9004,
+    ticketId: 5001,
+    authorName: 'Ticket AI',
+    authorRole: 'system',
+    direction: 'system',
+    audience: 'internal',
+    body: 'Draft suggestion generated with model gpt-5.3-mini and queued for human review.',
+    createdAt: '2026-03-17T15:03:00Z',
+  },
+  {
+    id: 9101,
+    ticketId: 5005,
+    authorName: 'Patricia Vieira',
+    authorRole: 'requester',
+    direction: 'inbound',
+    audience: 'public',
+    body: 'Boa tarde, preciso da segunda via do boleto de renovacao anual.',
+    createdAt: '2026-03-17T15:10:00Z',
+  },
+];
+
+export const ticketDrafts: TicketDraft[] = [
+  {
+    id: 3001,
+    ticketId: 5001,
+    ticketCode: 'TCK-2026-00421',
+    channel: 'Udemy',
+    context: 'NestJS > Autenticacao > JWT com Refresh Token',
+    modelName: 'gpt-5.3-mini',
+    status: 'pending_review',
+    originalSnippet:
+      'Descobri que estou assinando o refresh com secret diferente do access sem querer. Isso pode ser?',
+    suggestion:
+      'Sim, isso causa exatamente esse erro. No NestJS voce pode usar secrets diferentes para access e refresh, mas precisa validar cada token com a strategy correta e garantir que o refresh token tenha expiracao e secret consistentes no sign e no verify.',
+  },
+  {
+    id: 3002,
+    ticketId: 5005,
+    ticketCode: 'TCK-2026-00425',
+    channel: 'WhatsApp Official',
+    context: 'Financeiro > Renovacao',
+    modelName: 'gpt-5.3-mini',
+    status: 'pending_review',
+    originalSnippet: 'Preciso da segunda via do boleto de renovacao anual.',
+    suggestion:
+      'Perfeito! Posso gerar a segunda via para voce agora. Me confirme por favor o e-mail cadastrado para envio do boleto atualizado.',
+  },
+  {
+    id: 3003,
+    ticketId: 5003,
+    ticketCode: 'TCK-2026-00423',
+    channel: 'Email',
+    context: 'SQL Completo > Consultas Avancadas',
+    modelName: 'gpt-5.3-mini',
+    status: 'approved',
+    originalSnippet:
+      'Nao entendi quando usar LEFT JOIN no lugar de INNER JOIN.',
+    suggestion:
+      'Use INNER JOIN quando so quer registros com correspondencia nas duas tabelas. Use LEFT JOIN quando quer todos os registros da tabela da esquerda, mesmo sem correspondencia na direita.',
+    reviewerName: 'Bruno Araujo',
+  },
+];
+
+export const ticketRolePermissions: TicketRolePermission[] = [
+  {
+    permission: 'View all tickets',
+    ticketAdmin: true,
+    ticketOperator: true,
+    ticketAnalyst: true,
+  },
+  {
+    permission: 'Reply tickets',
+    ticketAdmin: true,
+    ticketOperator: true,
+    ticketAnalyst: false,
+  },
+  {
+    permission: 'Create internal notes',
+    ticketAdmin: true,
+    ticketOperator: true,
+    ticketAnalyst: false,
+  },
+  {
+    permission: 'Approve or reject AI drafts',
+    ticketAdmin: true,
+    ticketOperator: true,
+    ticketAnalyst: false,
+  },
+  {
+    permission: 'Change module settings',
+    ticketAdmin: true,
+    ticketOperator: false,
+    ticketAnalyst: false,
+  },
+  {
+    permission: 'Manage channels and accounts',
+    ticketAdmin: true,
+    ticketOperator: false,
+    ticketAnalyst: false,
+  },
+  {
+    permission: 'Assign operators',
+    ticketAdmin: true,
+    ticketOperator: true,
+    ticketAnalyst: false,
+  },
+  {
+    permission: 'Access reports',
+    ticketAdmin: true,
+    ticketOperator: false,
+    ticketAnalyst: true,
+  },
+];
+
+export const dashboardSummary = {
+  totalOpen: 132,
+  pending: 47,
+  waitingCustomer: 28,
+  resolvedToday: 19,
+  urgent: 11,
+  aiPendingReview: 7,
+};
+
+export const ticketsByChannel = [
+  { label: 'Hcode Class', value: 46, color: 'bg-sky-500' },
+  { label: 'Udemy', value: 39, color: 'bg-orange-500' },
+  { label: 'YouTube', value: 12, color: 'bg-red-500' },
+  { label: 'Email', value: 18, color: 'bg-emerald-500' },
+  { label: 'WhatsApp', value: 14, color: 'bg-lime-500' },
+  { label: 'Site Contact', value: 9, color: 'bg-indigo-500' },
+];
+
+export const ticketsByCourse = [
+  { label: 'NestJS', value: 34 },
+  { label: 'SQL Completo', value: 27 },
+  { label: 'React', value: 18 },
+  { label: 'PHP', value: 14 },
+  { label: 'Node.js', value: 11 },
+];
+
+export const latestActivity = [
+  {
+    time: '15:12',
+    label: 'Patricia abriu ticket via WhatsApp sobre segunda via de boleto.',
+  },
+  {
+    time: '15:03',
+    label: 'IA sugeriu resposta para TCK-2026-00421 aguardando aprovacao.',
+  },
+  {
+    time: '14:49',
+    label: 'Camila respondeu duvida de JWT no ticket TCK-2026-00421.',
+  },
+  {
+    time: '14:31',
+    label: 'Novo ticket do canal Email associado ao curso SQL Completo.',
+  },
+];
+
+export function getPersonById(id: number) {
+  return ticketPeople.find((item) => item.id === id);
+}
+
+export function getChannelById(id: number) {
+  return ticketChannels.find((item) => item.id === id);
+}
+
+export function getChannelAccountById(id: number) {
+  return ticketChannelAccounts.find((item) => item.id === id);
+}
+
+export function getTicketContextByTicketId(ticketId: number) {
+  return ticketContexts.find((item) => item.ticketId === ticketId);
+}
+
+export function getTicketMessages(ticketId: number) {
+  return ticketMessages.filter((item) => item.ticketId === ticketId);
+}

package/hedhog/frontend/app/_lib/types.ts.ejs

@@ -0,0 +1,134 @@
+export type TicketStatus =
+  | 'open'
+  | 'pending'
+  | 'waiting_customer'
+  | 'resolved'
+  | 'closed'
+  | 'spam';
+
+export type TicketPriority = 'low' | 'normal' | 'high' | 'urgent';
+
+export type TicketAiReviewMode = 'disabled' | 'optional' | 'required';
+
+export type TicketChannelKind =
+  | 'portal'
+  | 'marketplace'
+  | 'social'
+  | 'form'
+  | 'email'
+  | 'whatsapp'
+  | 'api'
+  | 'other';
+
+export type TicketDirection = 'inbound' | 'outbound' | 'internal' | 'system';
+
+export type TicketAudience = 'public' | 'internal';
+
+export type DraftStatus =
+  | 'draft'
+  | 'pending_review'
+  | 'approved'
+  | 'rejected'
+  | 'sent';
+
+export type DeliveryStatus =
+  | 'pending'
+  | 'sent'
+  | 'delivered'
+  | 'failed'
+  | 'received'
+  | 'read';
+
+export type PersonLite = {
+  id: number;
+  name: string;
+  email: string;
+  roleLabel: string;
+};
+
+export type Channel = {
+  id: number;
+  code: string;
+  name: string;
+  kind: TicketChannelKind;
+  status: 'active' | 'inactive';
+};
+
+export type ChannelAccount = {
+  id: number;
+  channelId: number;
+  code: string;
+  name: string;
+  externalIdentifier: string;
+  status: 'active' | 'inactive';
+  aiEnabled: boolean;
+  aiModel: string;
+};
+
+export type TicketContext = {
+  ticketId: number;
+  contextType:
+    | 'course_lesson'
+    | 'course'
+    | 'video'
+    | 'page'
+    | 'email_thread'
+    | 'whatsapp_chat'
+    | 'contact_form'
+    | 'other';
+  sourceLabel: string;
+  externalUrl?: string;
+  courseName?: string;
+  sectionName?: string;
+  lessonName?: string;
+  videoName?: string;
+  pageName?: string;
+};
+
+export type TicketItem = {
+  id: number;
+  code: string;
+  subject: string;
+  status: TicketStatus;
+  priority: TicketPriority;
+  aiReviewMode: TicketAiReviewMode;
+  requesterId: number;
+  ownerId: number;
+  channelId: number;
+  channelAccountId: number;
+  tags: string[];
+  categories: string[];
+  lastActivity: string;
+};
+
+export type TicketMessage = {
+  id: number;
+  ticketId: number;
+  authorName: string;
+  authorRole: 'requester' | 'agent' | 'system';
+  direction: TicketDirection;
+  audience: TicketAudience;
+  body: string;
+  createdAt: string;
+  attachments?: Array<{ name: string; kind: 'file' | 'image' | 'link' }>;
+};
+
+export type TicketDraft = {
+  id: number;
+  ticketId: number;
+  ticketCode: string;
+  channel: string;
+  context: string;
+  modelName: string;
+  status: DraftStatus;
+  originalSnippet: string;
+  suggestion: string;
+  reviewerName?: string;
+};
+
+export type TicketRolePermission = {
+  permission: string;
+  ticketAdmin: boolean;
+  ticketOperator: boolean;
+  ticketAnalyst: boolean;
+};