@hed-hog/ticket 0.0.285

package/hedhog/data/setting_group.yaml

@@ -0,0 +1,574 @@
+- slug: ticket-general
+  icon: settings-2
+  name:
+    en: Ticket General
+    pt: Ticket Geral
+  description:
+    en: Global omnichannel ticket behavior and default policies.
+    pt: Comportamento global do ticket omnichannel e politicas padrao.
+  relations:
+    setting:
+      - slug: ticket.enabled
+        type: boolean
+        component: switch
+        name:
+          en: Ticket Module Enabled
+          pt: Modulo de Ticket Habilitado
+        description:
+          en: Enables the ticket module screens and operations.
+          pt: Habilita as telas e operacoes do modulo de ticket.
+        value: true
+        user_override: false
+      - slug: ticket.code_prefix
+        type: string
+        component: input-text
+        name:
+          en: Ticket Code Prefix
+          pt: Prefixo do Codigo do Ticket
+        description:
+          en: Prefix used to generate ticket codes.
+          pt: Prefixo usado para gerar codigos de ticket.
+        value: TCK
+        user_override: false
+      - slug: ticket.default_ai_review_mode
+        type: string
+        component: combobox
+        name:
+          en: Default AI Review Mode
+          pt: Modo Padrao de Revisao IA
+        description:
+          en: Default review policy for AI generated drafts.
+          pt: Politica padrao de revisao para rascunhos gerados por IA.
+        value: optional
+        user_override: false
+        relations:
+          setting_list:
+            - value: disabled
+              order: 0
+            - value: optional
+              order: 1
+            - value: required
+              order: 2
+      - slug: ticket.default_visibility
+        type: string
+        component: combobox
+        name:
+          en: Default Visibility
+          pt: Visibilidade Padrao
+        description:
+          en: Default visibility for new tickets.
+          pt: Visibilidade padrao para novos tickets.
+        value: private
+        user_override: false
+        relations:
+          setting_list:
+            - value: private
+              order: 0
+            - value: public
+              order: 1
+      - slug: ticket.auto_assign_enabled
+        type: boolean
+        component: switch
+        name:
+          en: Auto Assign Enabled
+          pt: Atribuicao Automatica Habilitada
+        description:
+          en: Automatically assigns new tickets to available operators.
+          pt: Atribui automaticamente novos tickets para operadores disponiveis.
+        value: false
+        user_override: false
+      - slug: ticket.default_owner_person_id
+        type: number
+        component: input-number
+        name:
+          en: Default Owner Person ID
+          pt: ID da Pessoa Responsavel Padrao
+        description:
+          en: Person identifier used as default owner when auto assignment is disabled.
+          pt: Identificador da pessoa responsavel padrao quando atribuicao automatica estiver desligada.
+        value: 0
+        user_override: false
+      - slug: ticket.allow_public_reply
+        type: boolean
+        component: switch
+        name:
+          en: Allow Public Reply
+          pt: Permitir Resposta Publica
+        description:
+          en: Allows operators to send public outbound responses.
+          pt: Permite que operadores enviem respostas publicas de saida.
+        value: true
+        user_override: false
+      - slug: ticket.allow_internal_notes
+        type: boolean
+        component: switch
+        name:
+          en: Allow Internal Notes
+          pt: Permitir Notas Internas
+        description:
+          en: Enables internal notes inside ticket timeline.
+          pt: Habilita notas internas na timeline do ticket.
+        value: true
+        user_override: false
+      - slug: ticket.default_reopen_on_customer_reply
+        type: boolean
+        component: switch
+        name:
+          en: Reopen On Customer Reply
+          pt: Reabrir Em Resposta Do Cliente
+        description:
+          en: Reopens resolved and closed tickets when customer sends a new inbound message.
+          pt: Reabre tickets resolvidos ou fechados quando o cliente envia nova mensagem de entrada.
+        value: true
+        user_override: false
+      - slug: ticket.default_close_after_days_without_reply
+        type: number
+        component: input-number
+        name:
+          en: Close After Days Without Reply
+          pt: Fechar Apos Dias Sem Resposta
+        description:
+          en: Number of days with no interaction before auto closing pending tickets.
+          pt: Numero de dias sem interacao antes de fechar automaticamente tickets pendentes.
+        value: 15
+        user_override: false
+
+- slug: ticket-channel-email
+  icon: mail
+  name:
+    en: Ticket Email Channel
+    pt: Ticket Canal Email
+  description:
+    en: Email channel behavior and AI policy.
+    pt: Comportamento do canal de email e politica de IA.
+  relations:
+    setting:
+      - slug: ticket.channel.email.enabled
+        type: boolean
+        component: switch
+        name:
+          en: Email Channel Enabled
+          pt: Canal Email Habilitado
+        description:
+          en: Enables email channel ingestion and delivery.
+          pt: Habilita ingestao e envio pelo canal de email.
+        value: true
+        user_override: false
+      - slug: ticket.channel.email.inbound_enabled
+        type: boolean
+        component: switch
+        name:
+          en: Email Inbound Enabled
+          pt: Entrada de Email Habilitada
+        description:
+          en: Accepts inbound messages from configured support inboxes.
+          pt: Aceita mensagens de entrada das caixas de suporte configuradas.
+        value: true
+        user_override: false
+      - slug: ticket.channel.email.outbound_enabled
+        type: boolean
+        component: switch
+        name:
+          en: Email Outbound Enabled
+          pt: Saida de Email Habilitada
+        description:
+          en: Allows outbound email replies from ticket composer.
+          pt: Permite respostas de saida por email no composer do ticket.
+        value: true
+        user_override: false
+      - slug: ticket.channel.email.ai_enabled
+        type: boolean
+        component: switch
+        name:
+          en: Email AI Enabled
+          pt: IA de Email Habilitada
+        description:
+          en: Enables AI assistance for email tickets.
+          pt: Habilita assistencia de IA para tickets de email.
+        value: true
+        user_override: false
+      - slug: ticket.channel.email.ai_model
+        type: string
+        component: input-text
+        name:
+          en: Email AI Model
+          pt: Modelo de IA de Email
+        description:
+          en: Default AI model used for email draft suggestions.
+          pt: Modelo de IA padrao para sugestoes de rascunho de email.
+        value: gpt-5.3-mini
+        user_override: false
+      - slug: ticket.channel.email.ai_auto_send
+        type: boolean
+        component: switch
+        name:
+          en: Email AI Auto Send
+          pt: Envio Automatico de IA em Email
+        description:
+          en: Sends AI generated replies automatically when allowed.
+          pt: Envia automaticamente respostas geradas por IA quando permitido.
+        value: false
+        user_override: false
+      - slug: ticket.channel.email.ai_require_human_review
+        type: boolean
+        component: switch
+        name:
+          en: Email AI Requires Human Review
+          pt: IA de Email Exige Revisao Humana
+        description:
+          en: Requires operator approval before sending AI suggestions.
+          pt: Exige aprovacao humana antes de enviar sugestoes de IA.
+        value: true
+        user_override: false
+      - slug: ticket.channel.email.append_ticket_code_to_subject
+        type: boolean
+        component: switch
+        name:
+          en: Append Ticket Code To Subject
+          pt: Adicionar Codigo do Ticket ao Assunto
+        description:
+          en: Adds ticket code to outbound email subject for thread matching.
+          pt: Adiciona o codigo do ticket no assunto de emails de saida para facilitar match de thread.
+        value: true
+        user_override: false
+      - slug: ticket.channel.email.create_new_ticket_if_no_match
+        type: boolean
+        component: switch
+        name:
+          en: Create Ticket If No Match
+          pt: Criar Ticket Se Nao Houver Match
+        description:
+          en: Creates a new ticket when inbound email cannot match an existing thread.
+          pt: Cria novo ticket quando email de entrada nao corresponde a uma thread existente.
+        value: true
+        user_override: false
+
+- slug: ticket-channel-whatsapp
+  icon: message-circle-more
+  name:
+    en: Ticket WhatsApp Channel
+    pt: Ticket Canal WhatsApp
+  description:
+    en: WhatsApp channel behavior and AI policy.
+    pt: Comportamento do canal de WhatsApp e politica de IA.
+  relations:
+    setting:
+      - slug: ticket.channel.whatsapp.enabled
+        type: boolean
+        component: switch
+        name:
+          en: WhatsApp Channel Enabled
+          pt: Canal WhatsApp Habilitado
+        description:
+          en: Enables WhatsApp support workflow.
+          pt: Habilita o fluxo de atendimento via WhatsApp.
+        value: true
+        user_override: false
+      - slug: ticket.channel.whatsapp.inbound_enabled
+        type: boolean
+        component: switch
+        name:
+          en: WhatsApp Inbound Enabled
+          pt: Entrada WhatsApp Habilitada
+        description:
+          en: Accepts inbound WhatsApp messages.
+          pt: Aceita mensagens de entrada do WhatsApp.
+        value: true
+        user_override: false
+      - slug: ticket.channel.whatsapp.outbound_enabled
+        type: boolean
+        component: switch
+        name:
+          en: WhatsApp Outbound Enabled
+          pt: Saida WhatsApp Habilitada
+        description:
+          en: Allows outbound WhatsApp messages from tickets.
+          pt: Permite mensagens de saida no WhatsApp a partir dos tickets.
+        value: true
+        user_override: false
+      - slug: ticket.channel.whatsapp.ai_enabled
+        type: boolean
+        component: switch
+        name:
+          en: WhatsApp AI Enabled
+          pt: IA de WhatsApp Habilitada
+        description:
+          en: Enables AI suggestions for WhatsApp tickets.
+          pt: Habilita sugestoes de IA para tickets de WhatsApp.
+        value: true
+        user_override: false
+      - slug: ticket.channel.whatsapp.ai_model
+        type: string
+        component: input-text
+        name:
+          en: WhatsApp AI Model
+          pt: Modelo de IA de WhatsApp
+        description:
+          en: Default AI model for WhatsApp responses.
+          pt: Modelo de IA padrao para respostas de WhatsApp.
+        value: gpt-5.3-mini
+        user_override: false
+      - slug: ticket.channel.whatsapp.ai_auto_send
+        type: boolean
+        component: switch
+        name:
+          en: WhatsApp AI Auto Send
+          pt: Envio Automatico de IA no WhatsApp
+        description:
+          en: Sends AI replies in WhatsApp automatically when policy allows.
+          pt: Envia respostas de IA no WhatsApp automaticamente quando a politica permite.
+        value: false
+        user_override: false
+      - slug: ticket.channel.whatsapp.ai_require_human_review
+        type: boolean
+        component: switch
+        name:
+          en: WhatsApp AI Requires Human Review
+          pt: IA de WhatsApp Exige Revisao Humana
+        description:
+          en: Requires review before sending AI messages in WhatsApp.
+          pt: Exige revisao antes de enviar mensagens de IA no WhatsApp.
+        value: true
+        user_override: false
+      - slug: ticket.channel.whatsapp.reopen_last_open_ticket
+        type: boolean
+        component: switch
+        name:
+          en: Reopen Last Open Ticket
+          pt: Reabrir Ultimo Ticket Aberto
+        description:
+          en: Reuses last open ticket for the same requester when possible.
+          pt: Reutiliza o ultimo ticket aberto do mesmo solicitante quando possivel.
+        value: true
+        user_override: false
+      - slug: ticket.channel.whatsapp.open_new_ticket_after_hours
+        type: boolean
+        component: switch
+        name:
+          en: Open New Ticket After Hours
+          pt: Abrir Novo Ticket Apos Horas
+        description:
+          en: Opens a new ticket if inactivity is above the configured threshold.
+          pt: Abre novo ticket se a inatividade ultrapassar o limite configurado.
+        value: true
+        user_override: false
+      - slug: ticket.channel.whatsapp.window_hours
+        type: number
+        component: input-number
+        name:
+          en: WhatsApp Window Hours
+          pt: Janela de Horas do WhatsApp
+        description:
+          en: Time window used for message grouping and ticket continuation.
+          pt: Janela de tempo usada para agrupamento de mensagens e continuidade do ticket.
+        value: 24
+        user_override: false
+
+- slug: ticket-channel-portal-marketplace-social
+  icon: globe
+  name:
+    en: Ticket Portal Marketplace Social
+    pt: Ticket Portal Marketplace Social
+  description:
+    en: Shared AI controls for portal, marketplace, and social channels.
+    pt: Controles compartilhados de IA para portal, marketplace e social.
+  relations:
+    setting:
+      - slug: ticket.channel.portal.enabled
+        type: boolean
+        component: switch
+        name:
+          en: Portal Enabled
+          pt: Portal Habilitado
+        description:
+          en: Enables portal sources such as Hcode Class.
+          pt: Habilita origens de portal como Hcode Class.
+        value: true
+        user_override: false
+      - slug: ticket.channel.portal.ai_enabled
+        type: boolean
+        component: switch
+        name:
+          en: Portal AI Enabled
+          pt: IA do Portal Habilitada
+        description:
+          en: Enables AI suggestions for portal tickets.
+          pt: Habilita sugestoes de IA para tickets do portal.
+        value: true
+        user_override: false
+      - slug: ticket.channel.portal.ai_model
+        type: string
+        component: input-text
+        name:
+          en: Portal AI Model
+          pt: Modelo IA do Portal
+        description:
+          en: Default AI model for portal channel.
+          pt: Modelo de IA padrao para o canal portal.
+        value: gpt-5.3-mini
+        user_override: false
+      - slug: ticket.channel.marketplace.enabled
+        type: boolean
+        component: switch
+        name:
+          en: Marketplace Enabled
+          pt: Marketplace Habilitado
+        description:
+          en: Enables marketplace sources such as Udemy.
+          pt: Habilita origens de marketplace como Udemy.
+        value: true
+        user_override: false
+      - slug: ticket.channel.marketplace.ai_enabled
+        type: boolean
+        component: switch
+        name:
+          en: Marketplace AI Enabled
+          pt: IA do Marketplace Habilitada
+        description:
+          en: Enables AI suggestions for marketplace tickets.
+          pt: Habilita sugestoes de IA para tickets de marketplace.
+        value: true
+        user_override: false
+      - slug: ticket.channel.marketplace.ai_model
+        type: string
+        component: input-text
+        name:
+          en: Marketplace AI Model
+          pt: Modelo IA do Marketplace
+        description:
+          en: Default AI model for marketplace channel.
+          pt: Modelo de IA padrao para o canal marketplace.
+        value: gpt-5.3-mini
+        user_override: false
+      - slug: ticket.channel.social.enabled
+        type: boolean
+        component: switch
+        name:
+          en: Social Enabled
+          pt: Social Habilitado
+        description:
+          en: Enables social sources such as YouTube.
+          pt: Habilita origens sociais como YouTube.
+        value: true
+        user_override: false
+      - slug: ticket.channel.social.ai_enabled
+        type: boolean
+        component: switch
+        name:
+          en: Social AI Enabled
+          pt: IA do Social Habilitada
+        description:
+          en: Enables AI suggestions for social tickets.
+          pt: Habilita sugestoes de IA para tickets sociais.
+        value: true
+        user_override: false
+      - slug: ticket.channel.social.ai_model
+        type: string
+        component: input-text
+        name:
+          en: Social AI Model
+          pt: Modelo IA do Social
+        description:
+          en: Default AI model for social channel.
+          pt: Modelo de IA padrao para o canal social.
+        value: gpt-5.3-mini
+        user_override: false
+
+- slug: ticket-channel-account-overrides
+  icon: key-round
+  name:
+    en: Ticket Channel Account Overrides
+    pt: Ticket Overrides por Conta de Canal
+  description:
+    en: Per account overrides for omnichannel routing and AI behavior.
+    pt: Overrides por conta para roteamento omnichannel e comportamento de IA.
+  relations:
+    setting:
+      - slug: ticket.channel_account.suporte_hcode_com_br.enabled
+        type: boolean
+        component: switch
+        name:
+          en: suporte_hcode_com_br Enabled
+          pt: suporte_hcode_com_br Habilitado
+        description:
+          en: Enables support mailbox account operations.
+          pt: Habilita operacao da conta de caixa de suporte.
+        value: true
+        user_override: false
+      - slug: ticket.channel_account.suporte_hcode_com_br.ai_enabled
+        type: boolean
+        component: switch
+        name:
+          en: suporte_hcode_com_br AI Enabled
+          pt: suporte_hcode_com_br IA Habilitada
+        description:
+          en: Enables AI on support mailbox account.
+          pt: Habilita IA para a conta de caixa de suporte.
+        value: true
+        user_override: false
+      - slug: ticket.channel_account.suporte_hcode_com_br.ai_model
+        type: string
+        component: input-text
+        name:
+          en: suporte_hcode_com_br AI Model
+          pt: suporte_hcode_com_br Modelo de IA
+        description:
+          en: AI model override for support mailbox account.
+          pt: Override de modelo de IA para a conta de caixa de suporte.
+        value: gpt-5.3-mini
+        user_override: false
+      - slug: ticket.channel_account.suporte_hcode_com_br.ai_auto_send
+        type: boolean
+        component: switch
+        name:
+          en: suporte_hcode_com_br AI Auto Send
+          pt: suporte_hcode_com_br Envio Automatico de IA
+        description:
+          en: Auto send AI replies for support mailbox account.
+          pt: Envio automatico de respostas IA para a conta de caixa de suporte.
+        value: false
+        user_override: false
+      - slug: ticket.channel_account.whatsapp_hcode.enabled
+        type: boolean
+        component: switch
+        name:
+          en: whatsapp_hcode Enabled
+          pt: whatsapp_hcode Habilitado
+        description:
+          en: Enables official WhatsApp account operations.
+          pt: Habilita operacao da conta oficial do WhatsApp.
+        value: true
+        user_override: false
+      - slug: ticket.channel_account.whatsapp_hcode.ai_enabled
+        type: boolean
+        component: switch
+        name:
+          en: whatsapp_hcode AI Enabled
+          pt: whatsapp_hcode IA Habilitada
+        description:
+          en: Enables AI on official WhatsApp account.
+          pt: Habilita IA na conta oficial do WhatsApp.
+        value: true
+        user_override: false
+      - slug: ticket.channel_account.whatsapp_hcode.ai_model
+        type: string
+        component: input-text
+        name:
+          en: whatsapp_hcode AI Model
+          pt: whatsapp_hcode Modelo de IA
+        description:
+          en: AI model override for official WhatsApp account.
+          pt: Override de modelo de IA para conta oficial do WhatsApp.
+        value: gpt-5.3-mini
+        user_override: false
+      - slug: ticket.channel_account.whatsapp_hcode.ai_auto_send
+        type: boolean
+        component: switch
+        name:
+          en: whatsapp_hcode AI Auto Send
+          pt: whatsapp_hcode Envio Automatico de IA
+        description:
+          en: Auto send AI replies for official WhatsApp account.
+          pt: Envio automatico de respostas IA para conta oficial do WhatsApp.
+        value: false
+        user_override: false