@hed-hog/ticket 0.0.285

package/dist/ticket-items.controller.js

@@ -0,0 +1,100 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+var __param = (this && this.__param) || function (paramIndex, decorator) {
+    return function (target, key) { decorator(target, key, paramIndex); }
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketItemsController = void 0;
+const api_1 = require("@hed-hog/api");
+const common_1 = require("@nestjs/common");
+const assign_ticket_owner_dto_1 = require("./dto/assign-ticket-owner.dto");
+const create_ticket_internal_note_dto_1 = require("./dto/create-ticket-internal-note.dto");
+const create_ticket_reply_dto_1 = require("./dto/create-ticket-reply.dto");
+const update_ticket_priority_dto_1 = require("./dto/update-ticket-priority.dto");
+const update_ticket_status_dto_1 = require("./dto/update-ticket-status.dto");
+const ticket_service_1 = require("./ticket.service");
+let TicketItemsController = class TicketItemsController {
+    constructor(ticketService) {
+        this.ticketService = ticketService;
+    }
+    async getTicketById(id) {
+        return this.ticketService.getTicketById(Number(id));
+    }
+    async createPublicReply(id, data) {
+        return this.ticketService.createPublicReply(Number(id), data);
+    }
+    async createInternalNote(id, data) {
+        return this.ticketService.createInternalNote(Number(id), data);
+    }
+    async assignOwner(id, data) {
+        return this.ticketService.assignOwner(Number(id), data);
+    }
+    async updateStatus(id, data) {
+        return this.ticketService.updateStatus(Number(id), data);
+    }
+    async updatePriority(id, data) {
+        return this.ticketService.updatePriority(Number(id), data);
+    }
+};
+exports.TicketItemsController = TicketItemsController;
+__decorate([
+    (0, common_1.Get)(':id'),
+    __param(0, (0, common_1.Param)('id')),
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [String]),
+    __metadata("design:returntype", Promise)
+], TicketItemsController.prototype, "getTicketById", null);
+__decorate([
+    (0, common_1.Post)(':id/reply'),
+    __param(0, (0, common_1.Param)('id')),
+    __param(1, (0, common_1.Body)()),
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [String, create_ticket_reply_dto_1.CreateTicketReplyDto]),
+    __metadata("design:returntype", Promise)
+], TicketItemsController.prototype, "createPublicReply", null);
+__decorate([
+    (0, common_1.Post)(':id/internal-note'),
+    __param(0, (0, common_1.Param)('id')),
+    __param(1, (0, common_1.Body)()),
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [String, create_ticket_internal_note_dto_1.CreateTicketInternalNoteDto]),
+    __metadata("design:returntype", Promise)
+], TicketItemsController.prototype, "createInternalNote", null);
+__decorate([
+    (0, common_1.Patch)(':id/assign'),
+    __param(0, (0, common_1.Param)('id')),
+    __param(1, (0, common_1.Body)()),
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [String, assign_ticket_owner_dto_1.AssignTicketOwnerDto]),
+    __metadata("design:returntype", Promise)
+], TicketItemsController.prototype, "assignOwner", null);
+__decorate([
+    (0, common_1.Patch)(':id/status'),
+    __param(0, (0, common_1.Param)('id')),
+    __param(1, (0, common_1.Body)()),
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [String, update_ticket_status_dto_1.UpdateTicketStatusDto]),
+    __metadata("design:returntype", Promise)
+], TicketItemsController.prototype, "updateStatus", null);
+__decorate([
+    (0, common_1.Patch)(':id/priority'),
+    __param(0, (0, common_1.Param)('id')),
+    __param(1, (0, common_1.Body)()),
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [String, update_ticket_priority_dto_1.UpdateTicketPriorityDto]),
+    __metadata("design:returntype", Promise)
+], TicketItemsController.prototype, "updatePriority", null);
+exports.TicketItemsController = TicketItemsController = __decorate([
+    (0, api_1.Role)(),
+    (0, common_1.Controller)('ticket'),
+    __metadata("design:paramtypes", [ticket_service_1.TicketService])
+], TicketItemsController);
+//# sourceMappingURL=ticket-items.controller.js.map

package/dist/ticket-items.controller.js.map

@@ -0,0 +1 @@
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package/dist/ticket-settings.controller.d.ts

@@ -0,0 +1,11 @@
+import { UpdateTicketSettingsDto } from './dto/update-ticket-settings.dto';
+import { TicketService } from './ticket.service';
+export declare class TicketSettingsController {
+    private readonly ticketService;
+    constructor(ticketService: TicketService);
+    getSettings(): Promise<{
+        items: any[];
+    }>;
+    updateSettings(data: UpdateTicketSettingsDto): Promise<UpdateTicketSettingsDto>;
+}
+//# sourceMappingURL=ticket-settings.controller.d.ts.map

package/dist/ticket-settings.controller.d.ts.map

@@ -0,0 +1 @@
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package/dist/ticket-settings.controller.js

@@ -0,0 +1,50 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+var __param = (this && this.__param) || function (paramIndex, decorator) {
+    return function (target, key) { decorator(target, key, paramIndex); }
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketSettingsController = void 0;
+const api_1 = require("@hed-hog/api");
+const common_1 = require("@nestjs/common");
+const update_ticket_settings_dto_1 = require("./dto/update-ticket-settings.dto");
+const ticket_service_1 = require("./ticket.service");
+let TicketSettingsController = class TicketSettingsController {
+    constructor(ticketService) {
+        this.ticketService = ticketService;
+    }
+    async getSettings() {
+        return this.ticketService.getSettings();
+    }
+    async updateSettings(data) {
+        return this.ticketService.updateSettings(data);
+    }
+};
+exports.TicketSettingsController = TicketSettingsController;
+__decorate([
+    (0, common_1.Get)(),
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", []),
+    __metadata("design:returntype", Promise)
+], TicketSettingsController.prototype, "getSettings", null);
+__decorate([
+    (0, common_1.Patch)(),
+    __param(0, (0, common_1.Body)()),
+    __metadata("design:type", Function),
+    __metadata("design:paramtypes", [update_ticket_settings_dto_1.UpdateTicketSettingsDto]),
+    __metadata("design:returntype", Promise)
+], TicketSettingsController.prototype, "updateSettings", null);
+exports.TicketSettingsController = TicketSettingsController = __decorate([
+    (0, api_1.Role)(),
+    (0, common_1.Controller)('ticket/settings'),
+    __metadata("design:paramtypes", [ticket_service_1.TicketService])
+], TicketSettingsController);
+//# sourceMappingURL=ticket-settings.controller.js.map

package/dist/ticket-settings.controller.js.map

@@ -0,0 +1 @@
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package/dist/ticket.module.d.ts

@@ -0,0 +1,3 @@
+export declare class TicketModule {
+}
+//# sourceMappingURL=ticket.module.d.ts.map

package/dist/ticket.module.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"ticket.module.d.ts","sourceRoot":"","sources":["../src/ticket.module.ts"],"names":[],"mappings":"AAaA,qBAkBa,YAAY;CAAG"}

package/dist/ticket.module.js

@@ -0,0 +1,45 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketModule = void 0;
+const api_locale_1 = require("@hed-hog/api-locale");
+const api_pagination_1 = require("@hed-hog/api-pagination");
+const api_prisma_1 = require("@hed-hog/api-prisma");
+const common_1 = require("@nestjs/common");
+const config_1 = require("@nestjs/config");
+const ticket_ai_review_controller_1 = require("./ticket-ai-review.controller");
+const ticket_channel_accounts_controller_1 = require("./ticket-channel-accounts.controller");
+const ticket_channels_controller_1 = require("./ticket-channels.controller");
+const ticket_data_controller_1 = require("./ticket-data.controller");
+const ticket_items_controller_1 = require("./ticket-items.controller");
+const ticket_settings_controller_1 = require("./ticket-settings.controller");
+const ticket_service_1 = require("./ticket.service");
+let TicketModule = class TicketModule {
+};
+exports.TicketModule = TicketModule;
+exports.TicketModule = TicketModule = __decorate([
+    (0, common_1.Module)({
+        imports: [
+            config_1.ConfigModule.forRoot(),
+            (0, common_1.forwardRef)(() => api_pagination_1.PaginationModule),
+            (0, common_1.forwardRef)(() => api_prisma_1.PrismaModule),
+            (0, common_1.forwardRef)(() => api_locale_1.LocaleModule)
+        ],
+        controllers: [
+            ticket_data_controller_1.TicketDataController,
+            ticket_items_controller_1.TicketItemsController,
+            ticket_channels_controller_1.TicketChannelsController,
+            ticket_channel_accounts_controller_1.TicketChannelAccountsController,
+            ticket_settings_controller_1.TicketSettingsController,
+            ticket_ai_review_controller_1.TicketAiReviewController,
+        ],
+        providers: [ticket_service_1.TicketService],
+        exports: [ticket_service_1.TicketService],
+    })
+], TicketModule);
+//# sourceMappingURL=ticket.module.js.map

package/dist/ticket.module.js.map

@@ -0,0 +1 @@
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package/dist/ticket.service.d.ts

@@ -0,0 +1,88 @@
+import { AssignTicketOwnerDto } from './dto/assign-ticket-owner.dto';
+import { CreateTicketChannelAccountDto } from './dto/create-ticket-channel-account.dto';
+import { CreateTicketChannelDto } from './dto/create-ticket-channel.dto';
+import { CreateTicketInternalNoteDto } from './dto/create-ticket-internal-note.dto';
+import { CreateTicketReplyDto } from './dto/create-ticket-reply.dto';
+import { UpdateTicketChannelAccountDto } from './dto/update-ticket-channel-account.dto';
+import { UpdateTicketChannelDto } from './dto/update-ticket-channel.dto';
+import { UpdateTicketPriorityDto } from './dto/update-ticket-priority.dto';
+import { UpdateTicketSettingsDto } from './dto/update-ticket-settings.dto';
+import { UpdateTicketStatusDto } from './dto/update-ticket-status.dto';
+export declare class TicketService {
+    getDashboard(): Promise<{
+        items: any[];
+    }>;
+    getInbox(): Promise<{
+        items: any[];
+    }>;
+    getAiReviewQueue(): Promise<{
+        items: any[];
+    }>;
+    getReports(): Promise<{
+        items: any[];
+    }>;
+    listTickets(): Promise<{
+        items: any[];
+    }>;
+    getTicketById(id: number): Promise<{
+        id: number;
+    }>;
+    createPublicReply(id: number, data: CreateTicketReplyDto): Promise<{
+        subject?: string;
+        body?: string;
+        id: number;
+    }>;
+    createInternalNote(id: number, data: CreateTicketInternalNoteDto): Promise<{
+        body?: string;
+        id: number;
+    }>;
+    assignOwner(id: number, data: AssignTicketOwnerDto): Promise<{
+        owner_person_id?: number;
+        id: number;
+    }>;
+    updateStatus(id: number, data: UpdateTicketStatusDto): Promise<{
+        status?: string;
+        id: number;
+    }>;
+    updatePriority(id: number, data: UpdateTicketPriorityDto): Promise<{
+        priority?: string;
+        id: number;
+    }>;
+    getChannels(): Promise<{
+        items: any[];
+    }>;
+    createChannel(data: CreateTicketChannelDto): Promise<CreateTicketChannelDto>;
+    updateChannel(id: number, data: UpdateTicketChannelDto): Promise<{
+        name?: string;
+        status?: string;
+        id: number;
+    }>;
+    deleteChannel(id: number): Promise<{
+        id: number;
+        deleted: boolean;
+    }>;
+    getChannelAccounts(): Promise<{
+        items: any[];
+    }>;
+    createChannelAccount(data: CreateTicketChannelAccountDto): Promise<CreateTicketChannelAccountDto>;
+    updateChannelAccount(id: number, data: UpdateTicketChannelAccountDto): Promise<{
+        name?: string;
+        external_identifier?: string;
+        status?: string;
+        ai_enabled?: boolean;
+        ai_model?: string;
+        id: number;
+    }>;
+    deleteChannelAccount(id: number): Promise<{
+        id: number;
+        deleted: boolean;
+    }>;
+    getSettings(): Promise<{
+        items: any[];
+    }>;
+    updateSettings(data: UpdateTicketSettingsDto): Promise<UpdateTicketSettingsDto>;
+    getRoleMatrix(): Promise<{
+        items: any[];
+    }>;
+}
+//# sourceMappingURL=ticket.service.d.ts.map

package/dist/ticket.service.d.ts.map

@@ -0,0 +1 @@
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package/dist/ticket.service.js

@@ -0,0 +1,83 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.TicketService = void 0;
+const common_1 = require("@nestjs/common");
+let TicketService = class TicketService {
+    async getDashboard() {
+        return { items: [] };
+    }
+    async getInbox() {
+        return { items: [] };
+    }
+    async getAiReviewQueue() {
+        return { items: [] };
+    }
+    async getReports() {
+        return { items: [] };
+    }
+    async listTickets() {
+        return { items: [] };
+    }
+    async getTicketById(id) {
+        return { id };
+    }
+    async createPublicReply(id, data) {
+        return Object.assign({ id }, data);
+    }
+    async createInternalNote(id, data) {
+        return Object.assign({ id }, data);
+    }
+    async assignOwner(id, data) {
+        return Object.assign({ id }, data);
+    }
+    async updateStatus(id, data) {
+        return Object.assign({ id }, data);
+    }
+    async updatePriority(id, data) {
+        return Object.assign({ id }, data);
+    }
+    async getChannels() {
+        return { items: [] };
+    }
+    async createChannel(data) {
+        return data;
+    }
+    async updateChannel(id, data) {
+        return Object.assign({ id }, data);
+    }
+    async deleteChannel(id) {
+        return { id, deleted: true };
+    }
+    async getChannelAccounts() {
+        return { items: [] };
+    }
+    async createChannelAccount(data) {
+        return data;
+    }
+    async updateChannelAccount(id, data) {
+        return Object.assign({ id }, data);
+    }
+    async deleteChannelAccount(id) {
+        return { id, deleted: true };
+    }
+    async getSettings() {
+        return { items: [] };
+    }
+    async updateSettings(data) {
+        return data;
+    }
+    async getRoleMatrix() {
+        return { items: [] };
+    }
+};
+exports.TicketService = TicketService;
+exports.TicketService = TicketService = __decorate([
+    (0, common_1.Injectable)()
+], TicketService);
+//# sourceMappingURL=ticket.service.js.map

package/dist/ticket.service.js.map

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package/hedhog/data/menu.yaml

@@ -0,0 +1,164 @@
+- icon: message-square-text
+  name:
+    en: Tickets
+    pt: Tickets
+  slug: /ticket
+  order: 400
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket
+      - where:
+          slug: operator-ticket
+      - where:
+          slug: analyst-ticket
+
+- menu_id:
+    where:
+      slug: /ticket
+  icon: layout-dashboard
+  url: /ticket/dashboard
+  name:
+    en: Dashboard
+    pt: Dashboard
+  slug: /ticket/dashboard
+  order: 401
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket
+      - where:
+          slug: operator-ticket
+      - where:
+          slug: analyst-ticket
+
+- menu_id:
+    where:
+      slug: /ticket
+  icon: inbox
+  url: /ticket/inbox
+  name:
+    en: Inbox
+    pt: Inbox
+  slug: /ticket/inbox
+  order: 402
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket
+      - where:
+          slug: operator-ticket
+      - where:
+          slug: analyst-ticket
+
+- menu_id:
+    where:
+      slug: /ticket
+  icon: wand-sparkles
+  url: /ticket/ai-review
+  name:
+    en: AI Review
+    pt: Revisao IA
+  slug: /ticket/ai-review
+  order: 403
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket
+      - where:
+          slug: operator-ticket
+
+- menu_id:
+    where:
+      slug: /ticket
+  icon: chart-column
+  url: /ticket/reports
+  name:
+    en: Reports
+    pt: Relatorios
+  slug: /ticket/reports
+  order: 404
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket
+      - where:
+          slug: analyst-ticket
+
+- menu_id:
+    where:
+      slug: /ticket
+  icon: radio
+  url: /ticket/channels
+  name:
+    en: Channels
+    pt: Canais
+  slug: /ticket/channels
+  order: 405
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket
+
+- menu_id:
+    where:
+      slug: /ticket
+  icon: link-2
+  url: /ticket/channel-accounts
+  name:
+    en: Channel Accounts
+    pt: Contas de Canal
+  slug: /ticket/channel-accounts
+  order: 406
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket
+
+- menu_id:
+    where:
+      slug: /ticket
+  icon: settings-2
+  url: /ticket/settings
+  name:
+    en: Settings
+    pt: Configuracoes
+  slug: /ticket/settings
+  order: 407
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket
+
+- menu_id:
+    where:
+      slug: /ticket
+  icon: shield-check
+  url: /ticket/roles
+  name:
+    en: Roles
+    pt: Papeis
+  slug: /ticket/roles
+  order: 408
+  relations:
+    role:
+      - where:
+          slug: admin
+      - where:
+          slug: admin-ticket

package/hedhog/data/role.yaml

@@ -0,0 +1,23 @@
+- slug: admin-ticket
+  name:
+    en: Ticket Administrator
+    pt: Administrador de Tickets
+  description:
+    en: Full omnichannel ticket administration with channels, settings, and governance access.
+    pt: Administracao completa de tickets omnichannel com acesso a canais, configuracoes e governanca.
+
+- slug: operator-ticket
+  name:
+    en: Ticket Operator
+    pt: Operador de Tickets
+  description:
+    en: Operational ticket handling with replies, internal notes, status updates, and ownership actions.
+    pt: Atuacao operacional em tickets com resposta, notas internas, alteracao de status e atribuicao de ownership.
+
+- slug: analyst-ticket
+  name:
+    en: Ticket Analyst
+    pt: Analista de Tickets
+  description:
+    en: Read-only access to ticket views and operational reports.
+    pt: Acesso de leitura para visoes de tickets e relatorios operacionais.