@hed-hog/ticket 0.0.285

package/hedhog/frontend/messages/en.json

@@ -0,0 +1,412 @@
+{
+  "TicketModule": {
+    "common": {
+      "home": "Home",
+      "tickets": "Tickets",
+      "all": "All",
+      "yes": "Yes",
+      "no": "No",
+      "actions": "Actions",
+      "status": "Status",
+      "priority": "Priority",
+      "channel": "Channel",
+      "context": "Context",
+      "owner": "Owner",
+      "requester": "Requester",
+      "code": "Code",
+      "name": "Name",
+      "edit": "Edit",
+      "disabled": "disabled",
+      "enabled": "enabled"
+    },
+    "badges": {
+      "status": {
+        "open": "Open",
+        "pending": "Pending",
+        "waiting_customer": "Waiting Customer",
+        "resolved": "Resolved",
+        "closed": "Closed",
+        "spam": "Spam"
+      },
+      "priority": {
+        "low": "Low",
+        "normal": "Normal",
+        "high": "High",
+        "urgent": "Urgent"
+      },
+      "aiReviewMode": {
+        "disabled": "Disabled",
+        "optional": "Optional",
+        "required": "Required"
+      }
+    },
+    "dashboard": {
+      "title": "Ticket Dashboard",
+      "description": "Omnichannel operational and executive overview for Hcode support",
+      "breadcrumb": "Dashboard",
+      "stats": {
+        "totalOpen": "Total Open",
+        "pending": "Pending",
+        "resolvedToday": "Resolved Today",
+        "aiPendingReview": "AI Pending Review",
+        "waitingCustomer": "Waiting Customer",
+        "urgent": "Urgent"
+      },
+      "cards": {
+        "byChannel": "Tickets By Channel",
+        "byCourse": "Tickets By Course",
+        "byOwner": "Tickets By Owner",
+        "latestActivity": "Latest Activity"
+      }
+    },
+    "inbox": {
+      "title": "Ticket Inbox",
+      "description": "Operational inbox with omnichannel filters for support team",
+      "breadcrumb": "Inbox",
+      "newTicket": "New Ticket",
+      "stats": {
+        "open": "Open",
+        "pending": "Pending",
+        "waitingCustomer": "Waiting Customer",
+        "urgent": "Urgent"
+      },
+      "quick": {
+        "all": "All",
+        "my": "My Tickets",
+        "open": "Open",
+        "waiting_customer": "Waiting Customer",
+        "resolved": "Resolved",
+        "urgent": "Urgent"
+      },
+      "searchPlaceholder": "Search by code, subject, requester, lesson",
+      "filters": {
+        "status": "Status",
+        "allStatus": "All Status",
+        "priority": "Priority",
+        "allPriority": "All Priority",
+        "channel": "Channel",
+        "allChannels": "All Channels",
+        "owner": "Owner",
+        "allOwners": "All Owners",
+        "requester": "Requester",
+        "allRequesters": "All Requesters",
+        "course": "Course",
+        "allCourses": "All Courses",
+        "section": "Section",
+        "allSections": "All Sections",
+        "lesson": "Lesson",
+        "allLessons": "All Lessons",
+        "video": "Video",
+        "allVideos": "All Videos",
+        "aiStatus": "AI Status",
+        "allAiStatus": "All AI Status",
+        "pendingReview": "Pending Review",
+        "approved": "Approved",
+        "tags": "Tags",
+        "allTags": "All Tags",
+        "categories": "Categories",
+        "allCategories": "All Categories"
+      },
+      "table": {
+        "title": "Operational Inbox",
+        "subject": "Subject",
+        "channelAccount": "Channel Account",
+        "lastActivity": "Last Activity",
+        "aiReview": "AI Review"
+      }
+    },
+    "detail": {
+      "description": "Ticket operational detail with omnichannel context and AI assistant",
+      "takeOwnership": "Take Ownership",
+      "assign": "Assign",
+      "changeStatus": "Change Status",
+      "ownerBadge": "Owner: {name}",
+      "requesterCard": {
+        "title": "Requester",
+        "role": "Role: {role}"
+      },
+      "sourceCard": {
+        "title": "Source And Labels",
+        "channel": "Channel:",
+        "account": "Account:",
+        "tag": "tag: {value}",
+        "category": "category: {value}"
+      },
+      "reply": {
+        "title": "Public Reply Composer",
+        "subjectPlaceholder": "Subject",
+        "bodyPlaceholder": "Type a public reply to requester...",
+        "send": "Send Reply"
+      },
+      "internalNote": {
+        "title": "Internal Note Composer",
+        "bodyPlaceholder": "Add internal note for operators and admins...",
+        "save": "Save Internal Note"
+      },
+      "validation": {
+        "replySubjectRequired": "Enter the reply subject.",
+        "replyBodyRequired": "Enter the reply message.",
+        "internalNoteBodyRequired": "Enter the internal note content."
+      },
+      "messages": {
+        "replySendSuccess": "Reply sent successfully.",
+        "internalNoteSaveSuccess": "Internal note saved successfully."
+      },
+      "aiPanel": {
+        "title": "AI Assistant Panel",
+        "draftTitle": "Draft pending review",
+        "approve": "Approve And Send",
+        "edit": "Edit Draft",
+        "reject": "Reject Draft",
+        "participants": "Participants",
+        "attachments": "Attachments",
+        "participantRequester": "{name} (requester)",
+        "participantAgent": "{name} (agent)",
+        "participantCollaborator": "Bruno Araujo (collaborator)"
+      }
+    },
+    "aiReview": {
+      "title": "AI Review Queue",
+      "description": "Review, edit and approve AI suggestions before sending",
+      "breadcrumb": "AI Review",
+      "searchPlaceholder": "Search by ticket code, channel or context",
+      "allStatus": "All Status",
+      "pendingReview": "Pending Review",
+      "approved": "Approved",
+      "rejected": "Rejected",
+      "tableTitle": "Pending Drafts",
+      "columns": {
+        "ticket": "Ticket",
+        "channel": "Channel",
+        "context": "Context",
+        "model": "Model",
+        "status": "Status",
+        "original": "Original Message",
+        "suggestion": "AI Suggestion",
+        "actions": "Actions"
+      },
+      "actions": {
+        "approve": "Approve",
+        "reject": "Reject",
+        "edit": "Edit"
+      }
+    },
+    "reports": {
+      "title": "Ticket Reports",
+      "description": "Operational indicators by channel, course, lesson and operator",
+      "breadcrumb": "Reports",
+      "stats": {
+        "firstResponse": "Avg First Response",
+        "resolution": "Avg Resolution",
+        "approvalRate": "AI Approval Rate",
+        "usageByChannel": "AI Usage By Channel"
+      },
+      "cards": {
+        "byChannel": "Volume By Channel",
+        "byCourse": "Volume By Course",
+        "byLesson": "Volume By Lesson",
+        "byOperator": "Volume By Operator",
+        "summary": "Operational Summary"
+      },
+      "summary": {
+        "open": "Open tickets: {value}",
+        "pending": "Pending tickets: {value}",
+        "waiting": "Waiting customer: {value}",
+        "resolved": "Resolved today: {value}",
+        "urgent": "Urgent backlog: {value}",
+        "aiPending": "AI pending review: {value}"
+      }
+    },
+    "channels": {
+      "title": "Channels",
+      "description": "Catalog of channel kinds used by omnichannel ticket operations",
+      "breadcrumb": "Channels",
+      "new": "New Channel",
+      "searchPlaceholder": "Search by code, name or kind...",
+      "tableTitle": "Channel Types",
+      "kind": "Kind",
+      "disable": "Disable",
+      "emptyState": {
+        "title": "No channels found",
+        "description": "Adjust your search or create a new channel.",
+        "action": "New Channel"
+      },
+      "sheet": {
+        "createTitle": "New Channel",
+        "createDescription": "Fill out the fields to create a new channel.",
+        "editTitle": "Edit Channel",
+        "editDescription": "Update the selected channel details."
+      },
+      "form": {
+        "codePlaceholder": "e.g. portal",
+        "namePlaceholder": "e.g. Hcode Class",
+        "submitCreate": "Create Channel",
+        "submitUpdate": "Save Changes"
+      },
+      "validation": {
+        "codeRequired": "Enter the channel code.",
+        "nameRequired": "Enter the channel name."
+      },
+      "messages": {
+        "created": "Channel created successfully.",
+        "updated": "Channel updated successfully."
+      }
+    },
+    "channelAccounts": {
+      "title": "Channel Accounts",
+      "description": "Concrete channel integrations used by Hcode support operations",
+      "breadcrumb": "Channel Accounts",
+      "new": "New Channel Account",
+      "searchPlaceholder": "Search by code, channel, name or external identifier...",
+      "tableTitle": "Configured Accounts",
+      "externalIdentifier": "External Identifier",
+      "aiEnabled": "AI Enabled",
+      "testConnection": "Test Connection",
+      "emptyState": {
+        "title": "No channel accounts found",
+        "description": "Adjust your search or create a new account.",
+        "action": "New Channel Account"
+      },
+      "sheet": {
+        "createTitle": "New Channel Account",
+        "createDescription": "Fill out the fields to create a channel account.",
+        "editTitle": "Edit Channel Account",
+        "editDescription": "Update the selected channel account details."
+      },
+      "form": {
+        "codePlaceholder": "e.g. support_hcode_com_br",
+        "namePlaceholder": "e.g. Hcode Support",
+        "externalIdentifierPlaceholder": "e.g. mailbox_support_prod",
+        "submitCreate": "Create Account",
+        "submitUpdate": "Save Changes"
+      },
+      "validation": {
+        "codeRequired": "Enter the account code.",
+        "channelRequired": "Select a channel.",
+        "nameRequired": "Enter the account name.",
+        "externalIdentifierRequired": "Enter the external identifier."
+      },
+      "messages": {
+        "created": "Channel account created successfully.",
+        "updated": "Channel account updated successfully.",
+        "connectionTested": "Connection tested successfully."
+      }
+    },
+    "settings": {
+      "title": "Ticket Settings",
+      "description": "Global, channel and channel account controls for omnichannel ticket operations",
+      "breadcrumb": "Settings",
+      "general": "General",
+      "groups": {
+        "email": "Email",
+        "whatsapp": "WhatsApp",
+        "portal": "Portal / Hcode Class",
+        "marketplace": "Marketplace / Udemy",
+        "social": "Social / YouTube",
+        "accounts": "Configured Accounts",
+        "help": "Help"
+      },
+      "rows": {
+        "enabledTitle": "ticket.enabled",
+        "enabledDesc": "Enable ticket module and operational screens",
+        "codePrefixTitle": "ticket.code_prefix",
+        "codePrefixDesc": "Prefix used to generate ticket code",
+        "aiModeTitle": "ticket.default_ai_review_mode",
+        "aiModeDesc": "Default policy for AI draft review",
+        "visibilityTitle": "ticket.default_visibility",
+        "visibilityDesc": "Default visibility for new tickets",
+        "autoAssignTitle": "ticket.auto_assign_enabled",
+        "autoAssignDesc": "Automatically assign new tickets to operators",
+        "ownerTitle": "ticket.default_owner_person_id",
+        "ownerDesc": "Fallback owner person identifier",
+        "publicReplyTitle": "ticket.allow_public_reply",
+        "publicReplyDesc": "Allow outbound public replies",
+        "internalNotesTitle": "ticket.allow_internal_notes",
+        "internalNotesDesc": "Allow internal notes in timeline",
+        "reopenTitle": "ticket.default_reopen_on_customer_reply",
+        "reopenDesc": "Reopen ticket when customer replies",
+        "closeAfterTitle": "ticket.default_close_after_days_without_reply",
+        "closeAfterDesc": "Auto close ticket after inactivity"
+      },
+      "values": {
+        "disabled": "disabled",
+        "optional": "optional",
+        "required": "required",
+        "private": "private",
+        "public": "public"
+      },
+      "actions": {
+        "save": "Save settings"
+      },
+      "messages": {
+        "saved": "Settings saved successfully."
+      },
+      "validation": {
+        "codePrefixRequired": "Enter the code prefix.",
+        "ownerRequired": "Enter the owner identifier.",
+        "ownerNumeric": "Owner identifier must be numeric.",
+        "closeAfterRequired": "Enter days to auto-close.",
+        "closeAfterNumeric": "Auto-close days must be numeric."
+      },
+      "descriptions": {
+        "emailControls": "Controls: enabled, inbound_enabled, outbound_enabled, ai_enabled, ai_model, ai_auto_send, ai_require_human_review, append_ticket_code_to_subject, create_new_ticket_if_no_match.",
+        "whatsappControls": "Controls: enabled, inbound_enabled, outbound_enabled, ai_enabled, ai_model, ai_auto_send, ai_require_human_review, reopen_last_open_ticket, open_new_ticket_after_hours, window_hours.",
+        "portalControls": "Controls: enabled, ai_enabled, ai_model.",
+        "marketplaceControls": "Controls: enabled, ai_enabled, ai_model.",
+        "socialControls": "Controls: enabled, ai_enabled, ai_model.",
+        "accountsControls": "Per account overrides for enabled, ai_enabled, ai_model and ai_auto_send.",
+        "helpLine1": "AI auto send should be used with caution. If ai_require_human_review is enabled, auto send must remain disabled to keep operator approval in the loop.",
+        "helpLine2": "Channel account overrides take precedence over channel defaults when both are configured."
+      }
+    },
+    "roles": {
+      "title": "Roles And Permissions",
+      "description": "Permission matrix for ticket_admin, ticket_operator and ticket_analyst",
+      "breadcrumb": "Roles",
+      "cards": {
+        "adminTitle": "ticket_admin",
+        "adminDesc": "Full administrative and operational access including channels, settings, assignment, reports and AI governance.",
+        "operatorTitle": "ticket_operator",
+        "operatorDesc": "Operational access for inbox handling, replies, internal notes and status updates without global settings management.",
+        "analystTitle": "ticket_analyst",
+        "analystDesc": "Read-only access focused on dashboards, reports and ticket visibility."
+      },
+      "tableTitle": "Permission Matrix",
+      "columns": {
+        "permission": "Permission",
+        "admin": "ticket_admin",
+        "operator": "ticket_operator",
+        "analyst": "ticket_analyst"
+      }
+    },
+    "contextCard": {
+      "title": "Context",
+      "empty": "No structured context attached yet.",
+      "type": "Type:",
+      "source": "Source:",
+      "course": "Course:",
+      "section": "Section:",
+      "lesson": "Lesson:",
+      "video": "Video:",
+      "page": "Page:",
+      "openSource": "Open source reference"
+    },
+    "timeline": {
+      "title": "Timeline",
+      "internalNote": "internal note",
+      "directions": {
+        "inbound": "inbound",
+        "outbound": "outbound",
+        "system": "system"
+      }
+    },
+    "draftDialog": {
+      "title": "Edit AI Draft",
+      "description": "Review and adjust the suggestion before approval and send.",
+      "originalTitle": "Original requester message",
+      "placeholder": "Refine AI suggestion...",
+      "cancel": "Cancel",
+      "save": "Save Draft"
+    }
+  }
+}