@hed-hog/ticket 0.0.285

package/hedhog/table/ticket_context.yaml

@@ -0,0 +1,64 @@
+columns:
+  - type: pk
+  - name: ticket_id
+    type: fk
+    references:
+      table: ticket
+      column: id
+      onDelete: CASCADE
+  - name: channel_account_id
+    type: fk
+    isNullable: true
+    references:
+      table: channel_account
+      column: id
+      onDelete: SET NULL
+  - name: context_type
+    type: enum
+    values: [course_lesson, course, video, page, email_thread, whatsapp_chat, contact_form, other]
+  - name: external_context_id
+    type: varchar
+    length: 255
+    isNullable: true
+  - name: external_url
+    type: varchar
+    length: 500
+    isNullable: true
+  - name: course_name
+    type: varchar
+    length: 180
+    isNullable: true
+  - name: section_name
+    type: varchar
+    length: 180
+    isNullable: true
+  - name: lesson_name
+    type: varchar
+    length: 180
+    isNullable: true
+  - name: video_name
+    type: varchar
+    length: 180
+    isNullable: true
+  - name: page_name
+    type: varchar
+    length: 180
+    isNullable: true
+  - name: source_label
+    type: varchar
+    length: 120
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_id]
+    isUnique: true
+  - columns: [channel_account_id]
+  - columns: [context_type]
+  - columns: [course_name]
+  - columns: [section_name]
+  - columns: [lesson_name]
+  - columns: [video_name]
+  - columns: [page_name]
+  - columns: [source_label]

package/hedhog/table/ticket_message.yaml

@@ -0,0 +1,49 @@
+columns:
+  - type: pk
+  - name: ticket_id
+    type: fk
+    references:
+      table: ticket
+      column: id
+      onDelete: CASCADE
+  - name: author_person_id
+    type: fk
+    isNullable: true
+    references:
+      table: person
+      column: id
+      onDelete: SET NULL
+  - name: parent_message_id
+    type: fk
+    isNullable: true
+    references:
+      table: ticket_message
+      column: id
+      onDelete: SET NULL
+  - name: direction
+    type: enum
+    values: [inbound, outbound, internal, system]
+  - name: audience
+    type: enum
+    values: [public, internal]
+    default: public
+  - name: body_html
+    type: text
+    isNullable: true
+  - name: body_text
+    type: text
+    isNullable: true
+  - name: source_created_at
+    type: datetime
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_id]
+  - columns: [author_person_id]
+  - columns: [parent_message_id]
+  - columns: [direction]
+  - columns: [audience]
+  - columns: [created_at]
+  - columns: [ticket_id, created_at]

package/hedhog/table/ticket_message_source.yaml

@@ -0,0 +1,50 @@
+columns:
+  - type: pk
+  - name: ticket_message_id
+    type: fk
+    references:
+      table: ticket_message
+      column: id
+      onDelete: CASCADE
+  - name: channel_account_id
+    type: fk
+    isNullable: true
+    references:
+      table: channel_account
+      column: id
+      onDelete: SET NULL
+  - name: provider_message_id
+    type: varchar
+    length: 255
+    isNullable: true
+  - name: provider_thread_id
+    type: varchar
+    length: 255
+    isNullable: true
+  - name: direction
+    type: enum
+    values: [inbound, outbound]
+  - name: delivery_status
+    type: enum
+    values: [pending, sent, delivered, failed, received, read]
+    default: pending
+  - name: payload_json
+    type: json
+    isNullable: true
+  - name: sent_at
+    type: datetime
+    isNullable: true
+  - name: received_at
+    type: datetime
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_message_id]
+  - columns: [channel_account_id]
+  - columns: [provider_message_id]
+  - columns: [provider_thread_id]
+  - columns: [direction]
+  - columns: [delivery_status]
+  - columns: [created_at]

package/hedhog/table/ticket_metadata.yaml

@@ -0,0 +1,21 @@
+columns:
+  - type: pk
+  - name: ticket_id
+    type: fk
+    references:
+      table: ticket
+      column: id
+      onDelete: CASCADE
+  - name: key
+    type: varchar
+    length: 120
+  - name: value
+    type: text
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_id]
+  - columns: [key]
+  - columns: [ticket_id, key]

package/hedhog/table/ticket_participant.yaml

@@ -0,0 +1,25 @@
+columns:
+  - type: pk
+  - name: ticket_id
+    type: fk
+    references:
+      table: ticket
+      column: id
+      onDelete: CASCADE
+  - name: person_id
+    type: fk
+    references:
+      table: person
+      column: id
+      onDelete: CASCADE
+  - name: role
+    type: enum
+    values: [requester, agent, collaborator, watcher]
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_id, person_id]
+    isUnique: true
+  - columns: [ticket_id, role]
+  - columns: [person_id, role]

package/hedhog/table/ticket_source.yaml

@@ -0,0 +1,43 @@
+columns:
+  - type: pk
+  - name: ticket_id
+    type: fk
+    references:
+      table: ticket
+      column: id
+      onDelete: CASCADE
+  - name: channel_account_id
+    type: fk
+    isNullable: true
+    references:
+      table: channel_account
+      column: id
+      onDelete: SET NULL
+  - name: external_thread_id
+    type: varchar
+    length: 255
+    isNullable: true
+  - name: external_message_id
+    type: varchar
+    length: 255
+    isNullable: true
+  - name: external_url
+    type: varchar
+    length: 500
+    isNullable: true
+  - name: status
+    type: enum
+    values: [active, archived, sync_error]
+    default: active
+  - name: metadata_json
+    type: json
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_id]
+  - columns: [channel_account_id]
+  - columns: [status]
+  - columns: [external_thread_id]
+  - columns: [external_message_id]

package/hedhog/table/ticket_tag.yaml

@@ -0,0 +1,22 @@
+columns:
+  - type: pk
+  - name: ticket_id
+    type: fk
+    references:
+      table: ticket
+      column: id
+      onDelete: CASCADE
+  - name: tag_id
+    type: fk
+    references:
+      table: tag
+      column: id
+      onDelete: CASCADE
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_id, tag_id]
+    isUnique: true
+  - columns: [ticket_id]
+  - columns: [tag_id]

package/package.json

@@ -0,0 +1,40 @@
+{
+  "name": "@hed-hog/ticket",
+  "version": "0.0.285",
+  "main": "dist/index.js",
+  "types": "dist/index.d.ts",
+  "dependencies": {
+    "@nestjs/common": "*",
+    "@nestjs/config": "^4.0.2",
+    "@nestjs/core": "^11",
+    "@nestjs/jwt": "^11",
+    "@nestjs/mapped-types": "*",
+    "@hed-hog/api": "0.0.4",
+    "@hed-hog/api-locale": "0.0.13",
+    "@hed-hog/category": "0.0.285",
+    "@hed-hog/api-prisma": "0.0.5",
+    "@hed-hog/api-pagination": "0.0.6",
+    "@hed-hog/contact": "0.0.285",
+    "@hed-hog/tag": "0.0.285",
+    "@hed-hog/api-types": "0.0.1"
+  },
+  "exports": {
+    ".": {
+      "import": "./dist/index.js",
+      "require": "./dist/index.js"
+    },
+    "./package.json": "./package.json"
+  },
+  "files": [
+    "dist",
+    "src",
+    "hedhog"
+  ],
+  "scripts": {
+    "lint": "eslint \"{src,apps,libs,test}/**/*.ts\"",
+    "prebuild": "pnpm exec ts-node ../../scripts/build-dependencies.ts libraries/ticket",
+    "build": "tsc --project tsconfig.production.json",
+    "patch": "pnpm exec ts-node ../../scripts/patch.ts libraries/ticket",
+    "prod": "pnpm run patch && pnpm run build && pnpm publish --access public --no-git-checks"
+  }
+}

package/src/dto/assign-ticket-owner.dto.ts

@@ -0,0 +1,3 @@
+export class AssignTicketOwnerDto {
+  owner_person_id?: number;
+}

package/src/dto/create-ticket-channel-account.dto.ts

@@ -0,0 +1,9 @@
+export class CreateTicketChannelAccountDto {
+  channel_id?: number;
+  code?: string;
+  name?: string;
+  external_identifier?: string;
+  status?: string;
+  ai_enabled?: boolean;
+  ai_model?: string;
+}

package/src/dto/create-ticket-channel.dto.ts

@@ -0,0 +1,6 @@
+export class CreateTicketChannelDto {
+  code?: string;
+  name?: string;
+  kind?: string;
+  status?: string;
+}

package/src/dto/create-ticket-internal-note.dto.ts

@@ -0,0 +1,3 @@
+export class CreateTicketInternalNoteDto {
+  body?: string;
+}

package/src/dto/create-ticket-reply.dto.ts

@@ -0,0 +1,4 @@
+export class CreateTicketReplyDto {
+  subject?: string;
+  body?: string;
+}

package/src/dto/update-ticket-channel-account.dto.ts

@@ -0,0 +1,7 @@
+export class UpdateTicketChannelAccountDto {
+  name?: string;
+  external_identifier?: string;
+  status?: string;
+  ai_enabled?: boolean;
+  ai_model?: string;
+}

package/src/dto/update-ticket-channel.dto.ts

@@ -0,0 +1,4 @@
+export class UpdateTicketChannelDto {
+  name?: string;
+  status?: string;
+}

package/src/dto/update-ticket-priority.dto.ts

@@ -0,0 +1,3 @@
+export class UpdateTicketPriorityDto {
+  priority?: string;
+}

package/src/dto/update-ticket-settings.dto.ts

@@ -0,0 +1,12 @@
+export class UpdateTicketSettingsDto {
+  enabled?: boolean;
+  code_prefix?: string;
+  default_ai_review_mode?: string;
+  default_visibility?: string;
+  auto_assign_enabled?: boolean;
+  default_owner_person_id?: number;
+  allow_public_reply?: boolean;
+  allow_internal_notes?: boolean;
+  default_reopen_on_customer_reply?: boolean;
+  default_close_after_days_without_reply?: number;
+}

package/src/dto/update-ticket-status.dto.ts

@@ -0,0 +1,3 @@
+export class UpdateTicketStatusDto {
+  status?: string;
+}

package/src/index.ts

@@ -0,0 +1,19 @@
+export * from './dto/assign-ticket-owner.dto';
+export * from './dto/create-ticket-channel-account.dto';
+export * from './dto/create-ticket-channel.dto';
+export * from './dto/create-ticket-internal-note.dto';
+export * from './dto/create-ticket-reply.dto';
+export * from './dto/update-ticket-channel-account.dto';
+export * from './dto/update-ticket-channel.dto';
+export * from './dto/update-ticket-priority.dto';
+export * from './dto/update-ticket-settings.dto';
+export * from './dto/update-ticket-status.dto';
+export * from './ticket-ai-review.controller';
+export * from './ticket-channel-accounts.controller';
+export * from './ticket-channels.controller';
+export * from './ticket-data.controller';
+export * from './ticket-items.controller';
+export * from './ticket-settings.controller';
+export * from './ticket.module';
+export * from './ticket.service';
+

package/src/language/en.json

@@ -0,0 +1,8 @@
+{
+  "HomePage": {
+    "title": "Ticket",
+    "description": "Manage your ticket.",
+    "breadcrumbHome": "Home",
+    "breadcrumbCurrent": "Ticket"
+  }
+}

package/src/language/pt.json

@@ -0,0 +1,8 @@
+{
+  "HomePage": {
+    "title": "Ticket",
+    "description": "Gerencie seu ticket.",
+    "breadcrumbHome": "Inicio",
+    "breadcrumbCurrent": "Ticket"
+  }
+}

package/src/ticket-ai-review.controller.ts

@@ -0,0 +1,14 @@
+import { Role } from '@hed-hog/api';
+import { Controller, Get } from '@nestjs/common';
+import { TicketService } from './ticket.service';
+
+@Role()
+@Controller('ticket/ai-review')
+export class TicketAiReviewController {
+  constructor(private readonly ticketService: TicketService) {}
+
+  @Get()
+  async getAiReviewQueue() {
+    return this.ticketService.getAiReviewQueue();
+  }
+}

package/src/ticket-channel-accounts.controller.ts

@@ -0,0 +1,34 @@
+import { Role } from '@hed-hog/api';
+import { Body, Controller, Delete, Get, Param, Patch, Post } from '@nestjs/common';
+import { CreateTicketChannelAccountDto } from './dto/create-ticket-channel-account.dto';
+import { UpdateTicketChannelAccountDto } from './dto/update-ticket-channel-account.dto';
+import { TicketService } from './ticket.service';
+
+@Role()
+@Controller('ticket/channel-accounts')
+export class TicketChannelAccountsController {
+  constructor(private readonly ticketService: TicketService) {}
+
+  @Get()
+  async getChannelAccounts() {
+    return this.ticketService.getChannelAccounts();
+  }
+
+  @Post()
+  async createChannelAccount(@Body() data: CreateTicketChannelAccountDto) {
+    return this.ticketService.createChannelAccount(data);
+  }
+
+  @Patch(':id')
+  async updateChannelAccount(
+    @Param('id') id: string,
+    @Body() data: UpdateTicketChannelAccountDto,
+  ) {
+    return this.ticketService.updateChannelAccount(Number(id), data);
+  }
+
+  @Delete(':id')
+  async deleteChannelAccount(@Param('id') id: string) {
+    return this.ticketService.deleteChannelAccount(Number(id));
+  }
+}

package/src/ticket-channels.controller.ts

@@ -0,0 +1,31 @@
+import { Role } from '@hed-hog/api';
+import { Body, Controller, Delete, Get, Param, Patch, Post } from '@nestjs/common';
+import { CreateTicketChannelDto } from './dto/create-ticket-channel.dto';
+import { UpdateTicketChannelDto } from './dto/update-ticket-channel.dto';
+import { TicketService } from './ticket.service';
+
+@Role()
+@Controller('ticket/channels')
+export class TicketChannelsController {
+  constructor(private readonly ticketService: TicketService) {}
+
+  @Get()
+  async getChannels() {
+    return this.ticketService.getChannels();
+  }
+
+  @Post()
+  async createChannel(@Body() data: CreateTicketChannelDto) {
+    return this.ticketService.createChannel(data);
+  }
+
+  @Patch(':id')
+  async updateChannel(@Param('id') id: string, @Body() data: UpdateTicketChannelDto) {
+    return this.ticketService.updateChannel(Number(id), data);
+  }
+
+  @Delete(':id')
+  async deleteChannel(@Param('id') id: string) {
+    return this.ticketService.deleteChannel(Number(id));
+  }
+}

package/src/ticket-data.controller.ts

@@ -0,0 +1,39 @@
+import { Role } from '@hed-hog/api';
+import { Controller, Get } from '@nestjs/common';
+import { TicketService } from './ticket.service';
+
+@Role()
+@Controller('ticket')
+export class TicketDataController {
+  constructor(private readonly ticketService: TicketService) {}
+
+  @Get('dashboard')
+  async getDashboard() {
+    return this.ticketService.getDashboard();
+  }
+
+  @Get('inbox')
+  async getInbox() {
+    return this.ticketService.getInbox();
+  }
+
+  @Get('ai-review')
+  async getAiReviewQueue() {
+    return this.ticketService.getAiReviewQueue();
+  }
+
+  @Get('reports')
+  async getReports() {
+    return this.ticketService.getReports();
+  }
+
+  @Get('roles')
+  async getRoleMatrix() {
+    return this.ticketService.getRoleMatrix();
+  }
+
+  @Get()
+  async listTickets() {
+    return this.ticketService.listTickets();
+  }
+}

package/src/ticket-items.controller.ts

@@ -0,0 +1,56 @@
+import { Role } from '@hed-hog/api';
+import { Body, Controller, Get, Param, Patch, Post } from '@nestjs/common';
+import { AssignTicketOwnerDto } from './dto/assign-ticket-owner.dto';
+import { CreateTicketInternalNoteDto } from './dto/create-ticket-internal-note.dto';
+import { CreateTicketReplyDto } from './dto/create-ticket-reply.dto';
+import { UpdateTicketPriorityDto } from './dto/update-ticket-priority.dto';
+import { UpdateTicketStatusDto } from './dto/update-ticket-status.dto';
+import { TicketService } from './ticket.service';
+
+@Role()
+@Controller('ticket')
+export class TicketItemsController {
+  constructor(private readonly ticketService: TicketService) {}
+
+  @Get(':id')
+  async getTicketById(@Param('id') id: string) {
+    return this.ticketService.getTicketById(Number(id));
+  }
+
+  @Post(':id/reply')
+  async createPublicReply(
+    @Param('id') id: string,
+    @Body() data: CreateTicketReplyDto,
+  ) {
+    return this.ticketService.createPublicReply(Number(id), data);
+  }
+
+  @Post(':id/internal-note')
+  async createInternalNote(
+    @Param('id') id: string,
+    @Body() data: CreateTicketInternalNoteDto,
+  ) {
+    return this.ticketService.createInternalNote(Number(id), data);
+  }
+
+  @Patch(':id/assign')
+  async assignOwner(@Param('id') id: string, @Body() data: AssignTicketOwnerDto) {
+    return this.ticketService.assignOwner(Number(id), data);
+  }
+
+  @Patch(':id/status')
+  async updateStatus(
+    @Param('id') id: string,
+    @Body() data: UpdateTicketStatusDto,
+  ) {
+    return this.ticketService.updateStatus(Number(id), data);
+  }
+
+  @Patch(':id/priority')
+  async updatePriority(
+    @Param('id') id: string,
+    @Body() data: UpdateTicketPriorityDto,
+  ) {
+    return this.ticketService.updatePriority(Number(id), data);
+  }
+}

package/src/ticket-settings.controller.ts

@@ -0,0 +1,20 @@
+import { Role } from '@hed-hog/api';
+import { Body, Controller, Get, Patch } from '@nestjs/common';
+import { UpdateTicketSettingsDto } from './dto/update-ticket-settings.dto';
+import { TicketService } from './ticket.service';
+
+@Role()
+@Controller('ticket/settings')
+export class TicketSettingsController {
+  constructor(private readonly ticketService: TicketService) {}
+
+  @Get()
+  async getSettings() {
+    return this.ticketService.getSettings();
+  }
+
+  @Patch()
+  async updateSettings(@Body() data: UpdateTicketSettingsDto) {
+    return this.ticketService.updateSettings(data);
+  }
+}

package/src/ticket.module.ts

@@ -0,0 +1,32 @@
+import { LocaleModule } from '@hed-hog/api-locale';
+import { PaginationModule } from '@hed-hog/api-pagination';
+import { PrismaModule } from '@hed-hog/api-prisma';
+import { forwardRef, Module } from '@nestjs/common';
+import { ConfigModule } from '@nestjs/config';
+import { TicketAiReviewController } from './ticket-ai-review.controller';
+import { TicketChannelAccountsController } from './ticket-channel-accounts.controller';
+import { TicketChannelsController } from './ticket-channels.controller';
+import { TicketDataController } from './ticket-data.controller';
+import { TicketItemsController } from './ticket-items.controller';
+import { TicketSettingsController } from './ticket-settings.controller';
+import { TicketService } from './ticket.service';
+
+@Module({
+  imports: [
+    ConfigModule.forRoot(),
+    forwardRef(() => PaginationModule),
+    forwardRef(() => PrismaModule),
+    forwardRef(() => LocaleModule)
+  ],
+  controllers: [
+    TicketDataController,
+    TicketItemsController,
+    TicketChannelsController,
+    TicketChannelAccountsController,
+    TicketSettingsController,
+    TicketAiReviewController,
+  ],
+  providers: [TicketService],
+  exports: [TicketService],
+})
+export class TicketModule {}