@hed-hog/ticket 0.0.285

package/README.md

@@ -0,0 +1,480 @@
+# Módulo Ticket (@hed-hog/ticket)
+
+## 1. Visão Geral do Módulo
+
+O módulo Ticket centraliza as interações de suporte omnichannel para a plataforma Hcode. Ele oferece modelagem completa do banco de dados, interfaces administrativas estáticas e governança de acessos, canais e configurações. Atualmente, o backend possui apenas scaffolding e mocks, sem integrações reais ou lógica de negócio implementada.
+
+## 2. Escopo e Responsabilidades
+
+- Gerenciamento de tickets de atendimento (criação, atualização, respostas, notas internas).
+- Administração de canais e contas de canais de comunicação.
+- Configuração de parâmetros globais e específicos para canais.
+- Controle de acesso baseado em papéis (roles).
+- Visualização de dashboards, filas de revisão AI, relatórios e matrizes de permissão.
+- Suporte a metadados, tags, categorias e contexto dos tickets.
+
+## 3. Endpoints
+
+### Ticket Data Controller
+
+| Método | Path           | Autenticação | Descrição                          | Parâmetros / Body | Resposta                  | Erros Comuns          |
+|--------|----------------|--------------|----------------------------------|-------------------|---------------------------|-----------------------|
+| GET    | /ticket/dashboard | Sim (admin, admin-ticket, analyst-ticket) | Retorna dados do dashboard | -                 | `{ items: [] }`           | 401 Unauthorized      |
+| GET    | /ticket/inbox     | Sim (admin, admin-ticket, operator-ticket, analyst-ticket) | Retorna a caixa de entrada | -                 | `{ items: [] }`           | 401 Unauthorized      |
+| GET    | /ticket/ai-review | Sim (admin, admin-ticket, operator-ticket) | Retorna fila de revisão AI  | -                 | `{ items: [] }`           | 401 Unauthorized      |
+| GET    | /ticket/reports   | Sim (admin, admin-ticket, analyst-ticket) | Retorna relatórios          | -                 | `{ items: [] }`           | 401 Unauthorized      |
+| GET    | /ticket/roles     | Sim (admin, admin-ticket)         | Retorna matriz de papéis    | -                 | `{ items: [] }`           | 401 Unauthorized      |
+| GET    | /ticket           | Sim (admin, admin-ticket, operator-ticket, analyst-ticket) | Lista tickets              | -                 | `{ items: [] }`           | 401 Unauthorized      |
+
+---
+
+### Ticket Items Controller
+
+| Método | Path               | Autenticação | Descrição                          | Parâmetros / Body                              | Resposta                         | Erros Comuns          |
+|--------|--------------------|--------------|----------------------------------|------------------------------------------------|---------------------------------|-----------------------|
+| GET    | /ticket/:id         | Sim (admin, admin-ticket, operator-ticket, analyst-ticket) | Obtém ticket por ID                      | `id` (path)                              | `{ id: number }`                  | 401 Unauthorized, 404 Not Found |
+| POST   | /ticket/:id/reply   | Sim (admin, admin-ticket, operator-ticket) | Cria resposta pública para ticket       | `{ subject?: string, body?: string }`    | `{ id, subject?, body? }`         | 401 Unauthorized, 400 Bad Request |
+| POST   | /ticket/:id/internal-note | Sim (admin, admin-ticket, operator-ticket) | Cria nota interna para ticket           | `{ body?: string }`                      | `{ id, body? }`                   | 401 Unauthorized, 400 Bad Request |
+| PATCH  | /ticket/:id/assign  | Sim (admin, admin-ticket, operator-ticket) | Atribui proprietário ao ticket          | `{ owner_person_id?: number }`            | `{ id, owner_person_id? }`        | 401 Unauthorized, 400 Bad Request |
+| PATCH  | /ticket/:id/status  | Sim (admin, admin-ticket, operator-ticket) | Atualiza status do ticket                | `{ status?: string }`                      | `{ id, status? }`                 | 401 Unauthorized, 400 Bad Request |
+| PATCH  | /ticket/:id/priority| Sim (admin, admin-ticket, operator-ticket) | Atualiza prioridade do ticket            | `{ priority?: string }`                    | `{ id, priority? }`               | 401 Unauthorized, 400 Bad Request |
+
+---
+
+### Ticket Channels Controller
+
+| Método | Path               | Autenticação | Descrição                          | Parâmetros / Body                              | Resposta                         | Erros Comuns          |
+|--------|--------------------|--------------|----------------------------------|------------------------------------------------|---------------------------------|-----------------------|
+| GET    | /ticket/channels    | Sim (admin, admin-ticket)         | Lista canais                       | -                                              | `{ items: [] }`                 | 401 Unauthorized      |
+| POST   | /ticket/channels    | Sim (admin, admin-ticket)         | Cria novo canal                   | `{ code?: string, name?: string, kind?: string, status?: string }` | Dados do canal criado           | 401 Unauthorized, 400 Bad Request |
+| PATCH  | /ticket/channels/:id| Sim (admin, admin-ticket)         | Atualiza canal existente          | `id` (path), `{ name?: string, status?: string }` | Dados atualizados               | 401 Unauthorized, 400 Bad Request, 404 Not Found |
+| DELETE | /ticket/channels/:id| Sim (admin, admin-ticket)         | Remove canal                     | `id` (path)                                    | `{ id, deleted: true }`          | 401 Unauthorized, 404 Not Found |
+
+---
+
+### Ticket Channel Accounts Controller
+
+| Método | Path                      | Autenticação | Descrição                          | Parâmetros / Body                                                                 | Resposta                         | Erros Comuns          |
+|--------|---------------------------|--------------|----------------------------------|----------------------------------------------------------------------------------|---------------------------------|-----------------------|
+| GET    | /ticket/channel-accounts   | Sim (admin, admin-ticket)         | Lista contas de canais           | -                                                                                | `{ items: [] }`                 | 401 Unauthorized      |
+| POST   | /ticket/channel-accounts   | Sim (admin, admin-ticket)         | Cria conta de canal             | `{ channel_id?: number, code?: string, name?: string, external_identifier?: string, status?: string, ai_enabled?: boolean, ai_model?: string }` | Dados da conta criada           | 401 Unauthorized, 400 Bad Request |
+| PATCH  | /ticket/channel-accounts/:id | Sim (admin, admin-ticket)       | Atualiza conta de canal         | `id` (path), `{ name?: string, external_identifier?: string, status?: string, ai_enabled?: boolean, ai_model?: string }` | Dados atualizados               | 401 Unauthorized, 400 Bad Request, 404 Not Found |
+| DELETE | /ticket/channel-accounts/:id | Sim (admin, admin-ticket)       | Remove conta de canal           | `id` (path)                                                                      | `{ id, deleted: true }`          | 401 Unauthorized, 404 Not Found |
+
+---
+
+### Ticket Settings Controller
+
+| Método | Path             | Autenticação | Descrição                          | Parâmetros / Body                                                                 | Resposta                         | Erros Comuns          |
+|--------|------------------|--------------|----------------------------------|----------------------------------------------------------------------------------|---------------------------------|-----------------------|
+| GET    | /ticket/settings  | Sim (admin, admin-ticket)         | Obtém configurações gerais       | -                                                                                | `{ items: [] }`                 | 401 Unauthorized      |
+| PATCH  | /ticket/settings  | Sim (admin, admin-ticket)         | Atualiza configurações gerais    | `{ enabled?: boolean, code_prefix?: string, default_ai_review_mode?: string, default_visibility?: string, auto_assign_enabled?: boolean, default_owner_person_id?: number, allow_public_reply?: boolean, allow_internal_notes?: boolean, default_reopen_on_customer_reply?: boolean, default_close_after_days_without_reply?: number }` | Dados atualizados               | 401 Unauthorized, 400 Bad Request |
+
+---
+
+### Ticket AI Review Controller
+
+| Método | Path           | Autenticação | Descrição                          | Parâmetros / Body | Resposta                  | Erros Comuns          |
+|--------|----------------|--------------|----------------------------------|-------------------|---------------------------|-----------------------|
+| GET    | /ticket/ai-review | Sim (admin, admin-ticket, operator-ticket) | Retorna fila de revisão AI  | -                 | `{ items: [] }`           | 401 Unauthorized      |
+
+---
+
+## 4. Regras de Autenticação e Autorização
+
+- Todos os endpoints requerem autenticação.
+- Papéis (roles) definidos para controle de acesso:
+  - **admin-ticket**: Administração completa, acesso a canais, configurações e governança.
+  - **operator-ticket**: Operação em tickets, respostas, notas internas, status e atribuições.
+  - **analyst-ticket**: Acesso somente leitura para visualização e relatórios.
+- A matriz de permissões está disponível via endpoint `/ticket/roles` e na interface administrativa.
+
+## 5. Estruturas de Request/Response
+
+### DTOs principais
+
+- **AssignTicketOwnerDto**
+  ```ts
+  {
+    owner_person_id?: number;
+  }
+  ```
+
+- **CreateTicketChannelAccountDto**
+  ```ts
+  {
+    channel_id?: number;
+    code?: string;
+    name?: string;
+    external_identifier?: string;
+    status?: string;
+    ai_enabled?: boolean;
+    ai_model?: string;
+  }
+  ```
+
+- **CreateTicketChannelDto**
+  ```ts
+  {
+    code?: string;
+    name?: string;
+    kind?: string;
+    status?: string;
+  }
+  ```
+
+- **CreateTicketInternalNoteDto**
+  ```ts
+  {
+    body?: string;
+  }
+  ```
+
+- **CreateTicketReplyDto**
+  ```ts
+  {
+    subject?: string;
+    body?: string;
+  }
+  ```
+
+- **UpdateTicketChannelAccountDto**
+  ```ts
+  {
+    name?: string;
+    external_identifier?: string;
+    status?: string;
+    ai_enabled?: boolean;
+    ai_model?: string;
+  }
+  ```
+
+- **UpdateTicketChannelDto**
+  ```ts
+  {
+    name?: string;
+    status?: string;
+  }
+  ```
+
+- **UpdateTicketPriorityDto**
+  ```ts
+  {
+    priority?: string;
+  }
+  ```
+
+- **UpdateTicketSettingsDto**
+  ```ts
+  {
+    enabled?: boolean;
+    code_prefix?: string;
+    default_ai_review_mode?: string;
+    default_visibility?: string;
+    auto_assign_enabled?: boolean;
+    default_owner_person_id?: number;
+    allow_public_reply?: boolean;
+    allow_internal_notes?: boolean;
+    default_reopen_on_customer_reply?: boolean;
+    default_close_after_days_without_reply?: number;
+  }
+  ```
+
+- **UpdateTicketStatusDto**
+  ```ts
+  {
+    status?: string;
+  }
+  ```
+
+## 6. Erros Comuns
+
+- **401 Unauthorized**: Usuário não autenticado ou sem permissão para o recurso.
+- **400 Bad Request**: Dados inválidos ou incompletos no corpo da requisição.
+- **404 Not Found**: Recurso (ticket, canal, conta) não encontrado para o ID informado.
+
+## 7. Banco de Dados (Tabelas YAML)
+
+### channel
+
+- **Finalidade**: Define canais de comunicação (ex: portal, email, whatsapp).
+- **Colunas**:
+  - `id` (PK)
+  - `code` (varchar 64, único)
+  - `name` (varchar 160)
+  - `kind` (enum: portal, marketplace, social, form, email, whatsapp, api, other)
+  - `status` (enum: active, inactive, default active)
+  - `created_at`, `updated_at`
+- **Índices**: `code` (único), `kind`, `status`
+
+---
+
+### channel_account
+
+- **Finalidade**: Contas específicas vinculadas a canais.
+- **Colunas**:
+  - `id` (PK)
+  - `channel_id` (FK para channel.id, RESTRICT)
+  - `code` (varchar 80, único)
+  - `name` (varchar 180)
+  - `external_identifier` (varchar 255, nullable)
+  - `status` (enum: active, inactive, default active)
+  - `settings_json` (json, nullable)
+  - `created_at`, `updated_at`
+- **Índices**: `code` (único), `channel_id`, `status`, `external_identifier`
+
+---
+
+### ticket
+
+- **Finalidade**: Registro principal dos tickets de atendimento.
+- **Colunas**:
+  - `id` (PK)
+  - `code` (varchar 40, único)
+  - `subject` (varchar 255)
+  - `status` (enum: open, pending, waiting_customer, resolved, closed, spam; default open)
+  - `priority` (enum: low, normal, high, urgent; default normal)
+  - `visibility` (enum: private, public; default private)
+  - `ai_review_mode` (enum: disabled, optional, required; default optional)
+  - `requester_person_id` (FK para person.id, nullable, SET NULL)
+  - `owner_person_id` (FK para person.id, nullable, SET NULL)
+  - Datas de mensagens e status (`first_message_at`, `last_message_at`, etc.)
+  - `created_at`, `updated_at`
+- **Índices**: `code` (único), `status`, `priority`, `visibility`, `ai_review_mode`, `requester_person_id`, `owner_person_id`, combinações para performance
+
+---
+
+### ticket_ai_draft
+
+- **Finalidade**: Rascunhos e revisões AI para respostas.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_id` (FK para ticket.id, CASCADE)
+  - `ticket_message_id` (FK para ticket_message.id, nullable, SET NULL)
+  - `model_name` (varchar 120)
+  - `status` (enum: draft, pending_review, approved, rejected, sent; default draft)
+  - `suggestion_html`, `suggestion_text`, `feedback` (text, nullable)
+  - `reviewed_by_person_id` (FK para person.id, nullable, SET NULL)
+  - `reviewed_at` (datetime, nullable)
+  - `created_at`, `updated_at`
+- **Índices**: `ticket_id`, `ticket_message_id`, `status`, `reviewed_by_person_id`, `created_at`
+
+---
+
+### ticket_attachment
+
+- **Finalidade**: Anexos vinculados a mensagens de tickets.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_message_id` (FK para ticket_message.id, CASCADE)
+  - `kind` (enum: image, file, link)
+  - `storage` (enum: upload, external_url)
+  - `file_name`, `mime_type`, `url` (varchar, nullable)
+  - `size_bytes` (int, nullable)
+  - `content` (text, nullable)
+  - `created_at`, `updated_at`
+- **Índices**: `ticket_message_id`, `kind`, `storage`, `created_at`
+
+---
+
+### ticket_category
+
+- **Finalidade**: Associação de tickets a categorias.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_id` (FK para ticket.id, CASCADE)
+  - `category_id` (FK para category.id, CASCADE)
+  - `created_at`, `updated_at`
+- **Índices**: combinação única `ticket_id, category_id`, índices individuais
+
+---
+
+### ticket_context
+
+- **Finalidade**: Contexto externo relacionado ao ticket (curso, vídeo, página etc).
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_id` (FK para ticket.id, CASCADE, único)
+  - `channel_account_id` (FK para channel_account.id, nullable, SET NULL)
+  - `context_type` (enum: course_lesson, course, video, page, email_thread, whatsapp_chat, contact_form, other)
+  - Campos opcionais para nomes e URLs contextuais
+  - `created_at`, `updated_at`
+- **Índices**: `ticket_id` (único), `channel_account_id`, `context_type`, campos de nome e label
+
+---
+
+### ticket_message
+
+- **Finalidade**: Mensagens trocadas em tickets.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_id` (FK para ticket.id, CASCADE)
+  - `author_person_id` (FK para person.id, nullable, SET NULL)
+  - `parent_message_id` (FK para ticket_message.id, nullable, SET NULL)
+  - `direction` (enum: inbound, outbound, internal, system)
+  - `audience` (enum: public, internal; default public)
+  - `body_html`, `body_text` (text, nullable)
+  - `source_created_at` (datetime, nullable)
+  - `created_at`, `updated_at`
+- **Índices**: `ticket_id`, `author_person_id`, `parent_message_id`, `direction`, `audience`, `created_at`
+
+---
+
+### ticket_message_source
+
+- **Finalidade**: Origem e status de entrega das mensagens.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_message_id` (FK para ticket_message.id, CASCADE)
+  - `channel_account_id` (FK para channel_account.id, nullable, SET NULL)
+  - `provider_message_id`, `provider_thread_id` (varchar, nullable)
+  - `direction` (enum: inbound, outbound)
+  - `delivery_status` (enum: pending, sent, delivered, failed, received, read; default pending)
+  - `payload_json` (json, nullable)
+  - `sent_at`, `received_at` (datetime, nullable)
+  - `created_at`, `updated_at`
+- **Índices**: `ticket_message_id`, `channel_account_id`, `provider_message_id`, `provider_thread_id`, `direction`, `delivery_status`, `created_at`
+
+---
+
+### ticket_metadata
+
+- **Finalidade**: Metadados customizados para tickets.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_id` (FK para ticket.id, CASCADE)
+  - `key` (varchar 120)
+  - `value` (text, nullable)
+  - `created_at`, `updated_at`
+- **Índices**: `ticket_id`, `key`, combinação `ticket_id, key`
+
+---
+
+### ticket_participant
+
+- **Finalidade**: Participantes associados a tickets com papéis.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_id` (FK para ticket.id, CASCADE)
+  - `person_id` (FK para person.id, CASCADE)
+  - `role` (enum: requester, agent, collaborator, watcher)
+  - `created_at`, `updated_at`
+- **Índices**: combinação única `ticket_id, person_id`, índices por `ticket_id, role` e `person_id, role`
+
+---
+
+### ticket_source
+
+- **Finalidade**: Origem externa do ticket em contas de canal.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_id` (FK para ticket.id, CASCADE)
+  - `channel_account_id` (FK para channel_account.id, nullable, SET NULL)
+  - `external_thread_id`, `external_message_id` (varchar, nullable)
+  - `external_url` (varchar 500, nullable)
+  - `status` (enum: active, archived, sync_error; default active)
+  - `metadata_json` (json, nullable)
+  - `created_at`, `updated_at`
+- **Índices**: `ticket_id`, `channel_account_id`, `status`, `external_thread_id`, `external_message_id`
+
+---
+
+### ticket_tag
+
+- **Finalidade**: Associação de tags a tickets.
+- **Colunas**:
+  - `id` (PK)
+  - `ticket_id` (FK para ticket.id, CASCADE)
+  - `tag_id` (FK para tag.id, CASCADE)
+  - `created_at`, `updated_at`
+- **Índices**: combinação única `ticket_id, tag_id`, índices individuais
+
+## 8. Regras de Negócio Relevantes
+
+- Tickets possuem status, prioridade e visibilidade configuráveis.
+- Tickets podem ser atribuídos a um proprietário (owner_person_id).
+- Mensagens podem ser públicas ou internas, com direções inbound/outbound.
+- Canais e contas de canais possuem status ativo/inativo para controle.
+- Revisões AI são gerenciadas via rascunhos com status e feedback.
+- Configurações globais e específicas por canal são armazenadas e gerenciadas.
+- Papéis definem níveis de acesso e permissões para operações no módulo.
+
+## 9. Guia Rápido de Uso (Exemplos)
+
+### Listar tickets (GET /ticket)
+
+```bash
+curl -H "Authorization: Bearer <token>" https://api.seudominio.com/ticket
+```
+
+Resposta:
+
+```json
+{
+  "items": []
+}
+```
+
+---
+
+### Criar canal (POST /ticket/channels)
+
+```bash
+curl -X POST -H "Authorization: Bearer <token>" -H "Content-Type: application/json" \
+  -d '{"code":"email","name":"Email","kind":"email","status":"active"}' \
+  https://api.seudominio.com/ticket/channels
+```
+
+Resposta:
+
+```json
+{
+  "code": "email",
+  "name": "Email",
+  "kind": "email",
+  "status": "active"
+}
+```
+
+---
+
+### Atualizar status do ticket (PATCH /ticket/:id/status)
+
+```bash
+curl -X PATCH -H "Authorization: Bearer <token>" -H "Content-Type: application/json" \
+  -d '{"status":"resolved"}' \
+  https://api.seudominio.com/ticket/123/status
+```
+
+Resposta:
+
+```json
+{
+  "id": 123,
+  "status": "resolved"
+}
+```
+
+---
+
+### Criar resposta pública (POST /ticket/:id/reply)
+
+```bash
+curl -X POST -H "Authorization: Bearer <token>" -H "Content-Type: application/json" \
+  -d '{"subject":"Re: Dúvida","body":"Olá, sua dúvida foi resolvida."}' \
+  https://api.seudominio.com/ticket/123/reply
+```
+
+Resposta:
+
+```json
+{
+  "id": 123,
+  "subject": "Re: Dúvida",
+  "body": "Olá, sua dúvida foi resolvida."
+}
+```
+
+---
+
+Este módulo é parte integrante do monorepo HedHog e segue as políticas de governança, roles e configurações definidas para o ecossistema.

package/dist/dto/assign-ticket-owner.dto.d.ts

@@ -0,0 +1,4 @@
+export declare class AssignTicketOwnerDto {
+    owner_person_id?: number;
+}
+//# sourceMappingURL=assign-ticket-owner.dto.d.ts.map

package/dist/dto/assign-ticket-owner.dto.d.ts.map

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package/dist/dto/assign-ticket-owner.dto.js

@@ -0,0 +1,7 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.AssignTicketOwnerDto = void 0;
+class AssignTicketOwnerDto {
+}
+exports.AssignTicketOwnerDto = AssignTicketOwnerDto;
+//# sourceMappingURL=assign-ticket-owner.dto.js.map

package/dist/dto/assign-ticket-owner.dto.js.map

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package/dist/dto/create-ticket-channel-account.dto.d.ts

@@ -0,0 +1,10 @@
+export declare class CreateTicketChannelAccountDto {
+    channel_id?: number;
+    code?: string;
+    name?: string;
+    external_identifier?: string;
+    status?: string;
+    ai_enabled?: boolean;
+    ai_model?: string;
+}
+//# sourceMappingURL=create-ticket-channel-account.dto.d.ts.map

package/dist/dto/create-ticket-channel-account.dto.d.ts.map

@@ -0,0 +1 @@
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package/dist/dto/create-ticket-channel-account.dto.js

@@ -0,0 +1,7 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CreateTicketChannelAccountDto = void 0;
+class CreateTicketChannelAccountDto {
+}
+exports.CreateTicketChannelAccountDto = CreateTicketChannelAccountDto;
+//# sourceMappingURL=create-ticket-channel-account.dto.js.map

package/dist/dto/create-ticket-channel-account.dto.js.map

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package/dist/dto/create-ticket-channel.dto.d.ts

@@ -0,0 +1,7 @@
+export declare class CreateTicketChannelDto {
+    code?: string;
+    name?: string;
+    kind?: string;
+    status?: string;
+}
+//# sourceMappingURL=create-ticket-channel.dto.d.ts.map

package/dist/dto/create-ticket-channel.dto.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"create-ticket-channel.dto.d.ts","sourceRoot":"","sources":["../../src/dto/create-ticket-channel.dto.ts"],"names":[],"mappings":"AAAA,qBAAa,sBAAsB;IACjC,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,MAAM,CAAC,EAAE,MAAM,CAAC;CACjB"}

package/dist/dto/create-ticket-channel.dto.js

@@ -0,0 +1,7 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CreateTicketChannelDto = void 0;
+class CreateTicketChannelDto {
+}
+exports.CreateTicketChannelDto = CreateTicketChannelDto;
+//# sourceMappingURL=create-ticket-channel.dto.js.map

package/dist/dto/create-ticket-channel.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"create-ticket-channel.dto.js","sourceRoot":"","sources":["../../src/dto/create-ticket-channel.dto.ts"],"names":[],"mappings":";;;AAAA,MAAa,sBAAsB;CAKlC;AALD,wDAKC"}

package/dist/dto/create-ticket-internal-note.dto.d.ts

@@ -0,0 +1,4 @@
+export declare class CreateTicketInternalNoteDto {
+    body?: string;
+}
+//# sourceMappingURL=create-ticket-internal-note.dto.d.ts.map

package/dist/dto/create-ticket-internal-note.dto.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"create-ticket-internal-note.dto.d.ts","sourceRoot":"","sources":["../../src/dto/create-ticket-internal-note.dto.ts"],"names":[],"mappings":"AAAA,qBAAa,2BAA2B;IACtC,IAAI,CAAC,EAAE,MAAM,CAAC;CACf"}

package/dist/dto/create-ticket-internal-note.dto.js

@@ -0,0 +1,7 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CreateTicketInternalNoteDto = void 0;
+class CreateTicketInternalNoteDto {
+}
+exports.CreateTicketInternalNoteDto = CreateTicketInternalNoteDto;
+//# sourceMappingURL=create-ticket-internal-note.dto.js.map

package/dist/dto/create-ticket-internal-note.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"create-ticket-internal-note.dto.js","sourceRoot":"","sources":["../../src/dto/create-ticket-internal-note.dto.ts"],"names":[],"mappings":";;;AAAA,MAAa,2BAA2B;CAEvC;AAFD,kEAEC"}

package/dist/dto/create-ticket-reply.dto.d.ts

@@ -0,0 +1,5 @@
+export declare class CreateTicketReplyDto {
+    subject?: string;
+    body?: string;
+}
+//# sourceMappingURL=create-ticket-reply.dto.d.ts.map

package/dist/dto/create-ticket-reply.dto.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"create-ticket-reply.dto.d.ts","sourceRoot":"","sources":["../../src/dto/create-ticket-reply.dto.ts"],"names":[],"mappings":"AAAA,qBAAa,oBAAoB;IAC/B,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,IAAI,CAAC,EAAE,MAAM,CAAC;CACf"}

package/dist/dto/create-ticket-reply.dto.js

@@ -0,0 +1,7 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.CreateTicketReplyDto = void 0;
+class CreateTicketReplyDto {
+}
+exports.CreateTicketReplyDto = CreateTicketReplyDto;
+//# sourceMappingURL=create-ticket-reply.dto.js.map

package/dist/dto/create-ticket-reply.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"create-ticket-reply.dto.js","sourceRoot":"","sources":["../../src/dto/create-ticket-reply.dto.ts"],"names":[],"mappings":";;;AAAA,MAAa,oBAAoB;CAGhC;AAHD,oDAGC"}

package/dist/dto/update-ticket-channel-account.dto.d.ts

@@ -0,0 +1,8 @@
+export declare class UpdateTicketChannelAccountDto {
+    name?: string;
+    external_identifier?: string;
+    status?: string;
+    ai_enabled?: boolean;
+    ai_model?: string;
+}
+//# sourceMappingURL=update-ticket-channel-account.dto.d.ts.map

package/dist/dto/update-ticket-channel-account.dto.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"update-ticket-channel-account.dto.d.ts","sourceRoot":"","sources":["../../src/dto/update-ticket-channel-account.dto.ts"],"names":[],"mappings":"AAAA,qBAAa,6BAA6B;IACxC,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,mBAAmB,CAAC,EAAE,MAAM,CAAC;IAC7B,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB"}

package/dist/dto/update-ticket-channel-account.dto.js

@@ -0,0 +1,7 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.UpdateTicketChannelAccountDto = void 0;
+class UpdateTicketChannelAccountDto {
+}
+exports.UpdateTicketChannelAccountDto = UpdateTicketChannelAccountDto;
+//# sourceMappingURL=update-ticket-channel-account.dto.js.map

package/dist/dto/update-ticket-channel-account.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"update-ticket-channel-account.dto.js","sourceRoot":"","sources":["../../src/dto/update-ticket-channel-account.dto.ts"],"names":[],"mappings":";;;AAAA,MAAa,6BAA6B;CAMzC;AAND,sEAMC"}

package/dist/dto/update-ticket-channel.dto.d.ts

@@ -0,0 +1,5 @@
+export declare class UpdateTicketChannelDto {
+    name?: string;
+    status?: string;
+}
+//# sourceMappingURL=update-ticket-channel.dto.d.ts.map

package/dist/dto/update-ticket-channel.dto.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"update-ticket-channel.dto.d.ts","sourceRoot":"","sources":["../../src/dto/update-ticket-channel.dto.ts"],"names":[],"mappings":"AAAA,qBAAa,sBAAsB;IACjC,IAAI,CAAC,EAAE,MAAM,CAAC;IACd,MAAM,CAAC,EAAE,MAAM,CAAC;CACjB"}

package/dist/dto/update-ticket-channel.dto.js

@@ -0,0 +1,7 @@
+"use strict";
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.UpdateTicketChannelDto = void 0;
+class UpdateTicketChannelDto {
+}
+exports.UpdateTicketChannelDto = UpdateTicketChannelDto;
+//# sourceMappingURL=update-ticket-channel.dto.js.map

package/dist/dto/update-ticket-channel.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"update-ticket-channel.dto.js","sourceRoot":"","sources":["../../src/dto/update-ticket-channel.dto.ts"],"names":[],"mappings":";;;AAAA,MAAa,sBAAsB;CAGlC;AAHD,wDAGC"}

package/dist/dto/update-ticket-priority.dto.d.ts

@@ -0,0 +1,4 @@
+export declare class UpdateTicketPriorityDto {
+    priority?: string;
+}
+//# sourceMappingURL=update-ticket-priority.dto.d.ts.map

package/dist/dto/update-ticket-priority.dto.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"update-ticket-priority.dto.d.ts","sourceRoot":"","sources":["../../src/dto/update-ticket-priority.dto.ts"],"names":[],"mappings":"AAAA,qBAAa,uBAAuB;IAClC,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB"}