@hed-hog/ticket 0.0.285

package/hedhog/frontend/messages/pt.json

@@ -0,0 +1,412 @@
+{
+  "TicketModule": {
+    "common": {
+      "home": "Inicio",
+      "tickets": "Tickets",
+      "all": "Todos",
+      "yes": "Sim",
+      "no": "Nao",
+      "actions": "Acoes",
+      "status": "Status",
+      "priority": "Prioridade",
+      "channel": "Canal",
+      "context": "Contexto",
+      "owner": "Responsavel",
+      "requester": "Solicitante",
+      "code": "Codigo",
+      "name": "Nome",
+      "edit": "Editar",
+      "disabled": "desabilitado",
+      "enabled": "habilitado"
+    },
+    "badges": {
+      "status": {
+        "open": "Aberto",
+        "pending": "Pendente",
+        "waiting_customer": "Aguardando Cliente",
+        "resolved": "Resolvido",
+        "closed": "Fechado",
+        "spam": "Spam"
+      },
+      "priority": {
+        "low": "Baixa",
+        "normal": "Normal",
+        "high": "Alta",
+        "urgent": "Urgente"
+      },
+      "aiReviewMode": {
+        "disabled": "Desabilitado",
+        "optional": "Opcional",
+        "required": "Obrigatorio"
+      }
+    },
+    "dashboard": {
+      "title": "Dashboard de Tickets",
+      "description": "Visao operacional e executiva omnichannel para o suporte Hcode",
+      "breadcrumb": "Dashboard",
+      "stats": {
+        "totalOpen": "Total Abertos",
+        "pending": "Pendentes",
+        "resolvedToday": "Resolvidos Hoje",
+        "aiPendingReview": "IA Aguardando Revisao",
+        "waitingCustomer": "Aguardando Cliente",
+        "urgent": "Urgentes"
+      },
+      "cards": {
+        "byChannel": "Tickets por Canal",
+        "byCourse": "Tickets por Curso",
+        "byOwner": "Tickets por Responsavel",
+        "latestActivity": "Ultimas Atividades"
+      }
+    },
+    "inbox": {
+      "title": "Caixa de Tickets",
+      "description": "Caixa operacional com filtros omnichannel para o time de suporte",
+      "breadcrumb": "Inbox",
+      "newTicket": "Novo Ticket",
+      "stats": {
+        "open": "Abertos",
+        "pending": "Pendentes",
+        "waitingCustomer": "Aguardando Cliente",
+        "urgent": "Urgentes"
+      },
+      "quick": {
+        "all": "Todos",
+        "my": "Meus Tickets",
+        "open": "Abertos",
+        "waiting_customer": "Aguardando Cliente",
+        "resolved": "Resolvidos",
+        "urgent": "Urgentes"
+      },
+      "searchPlaceholder": "Buscar por codigo, assunto, solicitante, aula",
+      "filters": {
+        "status": "Status",
+        "allStatus": "Todos os Status",
+        "priority": "Prioridade",
+        "allPriority": "Todas as Prioridades",
+        "channel": "Canal",
+        "allChannels": "Todos os Canais",
+        "owner": "Responsavel",
+        "allOwners": "Todos os Responsaveis",
+        "requester": "Solicitante",
+        "allRequesters": "Todos os Solicitantes",
+        "course": "Curso",
+        "allCourses": "Todos os Cursos",
+        "section": "Secao",
+        "allSections": "Todas as Secoes",
+        "lesson": "Aula",
+        "allLessons": "Todas as Aulas",
+        "video": "Video",
+        "allVideos": "Todos os Videos",
+        "aiStatus": "Status IA",
+        "allAiStatus": "Todos os Status IA",
+        "pendingReview": "Aguardando Revisao",
+        "approved": "Aprovado",
+        "tags": "Tags",
+        "allTags": "Todas as Tags",
+        "categories": "Categorias",
+        "allCategories": "Todas as Categorias"
+      },
+      "table": {
+        "title": "Inbox Operacional",
+        "subject": "Assunto",
+        "channelAccount": "Conta do Canal",
+        "lastActivity": "Ultima Atividade",
+        "aiReview": "Revisao IA"
+      }
+    },
+    "detail": {
+      "description": "Detalhe operacional do ticket com contexto omnichannel e assistente de IA",
+      "takeOwnership": "Assumir Atendimento",
+      "assign": "Atribuir",
+      "changeStatus": "Alterar Status",
+      "ownerBadge": "Responsavel: {name}",
+      "requesterCard": {
+        "title": "Solicitante",
+        "role": "Papel: {role}"
+      },
+      "sourceCard": {
+        "title": "Origem e Rotulos",
+        "channel": "Canal:",
+        "account": "Conta:",
+        "tag": "tag: {value}",
+        "category": "categoria: {value}"
+      },
+      "reply": {
+        "title": "Compositor de Resposta Publica",
+        "subjectPlaceholder": "Assunto",
+        "bodyPlaceholder": "Digite uma resposta publica para o solicitante...",
+        "send": "Enviar Resposta"
+      },
+      "internalNote": {
+        "title": "Compositor de Nota Interna",
+        "bodyPlaceholder": "Adicione nota interna para operadores e admins...",
+        "save": "Salvar Nota Interna"
+      },
+      "validation": {
+        "replySubjectRequired": "Informe o assunto da resposta.",
+        "replyBodyRequired": "Informe o conteudo da resposta.",
+        "internalNoteBodyRequired": "Informe o conteudo da nota interna."
+      },
+      "messages": {
+        "replySendSuccess": "Resposta enviada com sucesso.",
+        "internalNoteSaveSuccess": "Nota interna salva com sucesso."
+      },
+      "aiPanel": {
+        "title": "Painel do Assistente IA",
+        "draftTitle": "Rascunho aguardando revisao",
+        "approve": "Aprovar e Enviar",
+        "edit": "Editar Rascunho",
+        "reject": "Rejeitar Rascunho",
+        "participants": "Participantes",
+        "attachments": "Anexos",
+        "participantRequester": "{name} (solicitante)",
+        "participantAgent": "{name} (agente)",
+        "participantCollaborator": "Bruno Araujo (colaborador)"
+      }
+    },
+    "aiReview": {
+      "title": "Fila de Revisao IA",
+      "description": "Revise, edite e aprove sugestoes de IA antes do envio",
+      "breadcrumb": "Revisao IA",
+      "searchPlaceholder": "Buscar por codigo do ticket, canal ou contexto",
+      "allStatus": "Todos os Status",
+      "pendingReview": "Aguardando Revisao",
+      "approved": "Aprovado",
+      "rejected": "Rejeitado",
+      "tableTitle": "Rascunhos Pendentes",
+      "columns": {
+        "ticket": "Ticket",
+        "channel": "Canal",
+        "context": "Contexto",
+        "model": "Modelo",
+        "status": "Status",
+        "original": "Mensagem Original",
+        "suggestion": "Sugestao de IA",
+        "actions": "Acoes"
+      },
+      "actions": {
+        "approve": "Aprovar",
+        "reject": "Rejeitar",
+        "edit": "Editar"
+      }
+    },
+    "reports": {
+      "title": "Relatorios de Tickets",
+      "description": "Indicadores operacionais por canal, curso, aula e operador",
+      "breadcrumb": "Relatorios",
+      "stats": {
+        "firstResponse": "Tempo Medio 1a Resposta",
+        "resolution": "Tempo Medio Resolucao",
+        "approvalRate": "Taxa de Aprovacao IA",
+        "usageByChannel": "Uso de IA por Canal"
+      },
+      "cards": {
+        "byChannel": "Volume por Canal",
+        "byCourse": "Volume por Curso",
+        "byLesson": "Volume por Aula",
+        "byOperator": "Volume por Operador",
+        "summary": "Resumo Operacional"
+      },
+      "summary": {
+        "open": "Tickets abertos: {value}",
+        "pending": "Tickets pendentes: {value}",
+        "waiting": "Aguardando cliente: {value}",
+        "resolved": "Resolvidos hoje: {value}",
+        "urgent": "Backlog urgente: {value}",
+        "aiPending": "IA aguardando revisao: {value}"
+      }
+    },
+    "channels": {
+      "title": "Canais",
+      "description": "Catalogo de tipos de canal usados nas operacoes omnichannel de tickets",
+      "breadcrumb": "Canais",
+      "new": "Novo Canal",
+      "searchPlaceholder": "Buscar por codigo, nome ou tipo...",
+      "tableTitle": "Tipos de Canal",
+      "kind": "Tipo",
+      "disable": "Desabilitar",
+      "emptyState": {
+        "title": "Nenhum canal encontrado",
+        "description": "Ajuste sua busca ou crie um novo canal.",
+        "action": "Novo Canal"
+      },
+      "sheet": {
+        "createTitle": "Novo Canal",
+        "createDescription": "Preencha os dados para cadastrar um novo canal.",
+        "editTitle": "Editar Canal",
+        "editDescription": "Atualize os dados do canal selecionado."
+      },
+      "form": {
+        "codePlaceholder": "ex: portal",
+        "namePlaceholder": "ex: Hcode Class",
+        "submitCreate": "Cadastrar Canal",
+        "submitUpdate": "Salvar Alteracoes"
+      },
+      "validation": {
+        "codeRequired": "Informe o codigo do canal.",
+        "nameRequired": "Informe o nome do canal."
+      },
+      "messages": {
+        "created": "Canal criado com sucesso.",
+        "updated": "Canal atualizado com sucesso."
+      }
+    },
+    "channelAccounts": {
+      "title": "Contas de Canal",
+      "description": "Integracoes concretas de canal usadas pelo suporte Hcode",
+      "breadcrumb": "Contas de Canal",
+      "new": "Nova Conta de Canal",
+      "searchPlaceholder": "Buscar por codigo, canal, nome ou identificador...",
+      "tableTitle": "Contas Configuradas",
+      "externalIdentifier": "Identificador Externo",
+      "aiEnabled": "IA Habilitada",
+      "testConnection": "Testar Conexao",
+      "emptyState": {
+        "title": "Nenhuma conta de canal encontrada",
+        "description": "Ajuste sua busca ou crie uma nova conta.",
+        "action": "Nova Conta de Canal"
+      },
+      "sheet": {
+        "createTitle": "Nova Conta de Canal",
+        "createDescription": "Preencha os dados para cadastrar uma conta de canal.",
+        "editTitle": "Editar Conta de Canal",
+        "editDescription": "Atualize os dados da conta de canal selecionada."
+      },
+      "form": {
+        "codePlaceholder": "ex: suporte_hcode_com_br",
+        "namePlaceholder": "ex: Suporte Hcode",
+        "externalIdentifierPlaceholder": "ex: mailbox_support_prod",
+        "submitCreate": "Cadastrar Conta",
+        "submitUpdate": "Salvar Alteracoes"
+      },
+      "validation": {
+        "codeRequired": "Informe o codigo da conta.",
+        "channelRequired": "Selecione um canal.",
+        "nameRequired": "Informe o nome da conta.",
+        "externalIdentifierRequired": "Informe o identificador externo."
+      },
+      "messages": {
+        "created": "Conta de canal criada com sucesso.",
+        "updated": "Conta de canal atualizada com sucesso.",
+        "connectionTested": "Conexao testada com sucesso."
+      }
+    },
+    "settings": {
+      "title": "Configuracoes de Tickets",
+      "description": "Controles globais, de canal e de conta de canal para operacoes omnichannel de tickets",
+      "breadcrumb": "Configuracoes",
+      "general": "Geral",
+      "groups": {
+        "email": "Email",
+        "whatsapp": "WhatsApp",
+        "portal": "Portal / Hcode Class",
+        "marketplace": "Marketplace / Udemy",
+        "social": "Social / YouTube",
+        "accounts": "Contas Configuradas",
+        "help": "Ajuda"
+      },
+      "rows": {
+        "enabledTitle": "ticket.enabled",
+        "enabledDesc": "Habilitar modulo de tickets e telas operacionais",
+        "codePrefixTitle": "ticket.code_prefix",
+        "codePrefixDesc": "Prefixo usado para gerar codigo do ticket",
+        "aiModeTitle": "ticket.default_ai_review_mode",
+        "aiModeDesc": "Politica padrao para revisao de rascunho IA",
+        "visibilityTitle": "ticket.default_visibility",
+        "visibilityDesc": "Visibilidade padrao para novos tickets",
+        "autoAssignTitle": "ticket.auto_assign_enabled",
+        "autoAssignDesc": "Atribuir automaticamente novos tickets aos operadores",
+        "ownerTitle": "ticket.default_owner_person_id",
+        "ownerDesc": "Identificador da pessoa responsavel de fallback",
+        "publicReplyTitle": "ticket.allow_public_reply",
+        "publicReplyDesc": "Permitir respostas publicas de saida",
+        "internalNotesTitle": "ticket.allow_internal_notes",
+        "internalNotesDesc": "Permitir notas internas na timeline",
+        "reopenTitle": "ticket.default_reopen_on_customer_reply",
+        "reopenDesc": "Reabrir ticket quando o cliente responder",
+        "closeAfterTitle": "ticket.default_close_after_days_without_reply",
+        "closeAfterDesc": "Fechamento automatico por inatividade"
+      },
+      "values": {
+        "disabled": "desabilitado",
+        "optional": "opcional",
+        "required": "obrigatorio",
+        "private": "privado",
+        "public": "publico"
+      },
+      "actions": {
+        "save": "Salvar configuracoes"
+      },
+      "messages": {
+        "saved": "Configuracoes salvas com sucesso."
+      },
+      "validation": {
+        "codePrefixRequired": "Informe o prefixo do codigo.",
+        "ownerRequired": "Informe o identificador do responsavel.",
+        "ownerNumeric": "O identificador do responsavel deve ser numerico.",
+        "closeAfterRequired": "Informe os dias para fechamento automatico.",
+        "closeAfterNumeric": "Os dias para fechamento devem ser numericos."
+      },
+      "descriptions": {
+        "emailControls": "Controles: enabled, inbound_enabled, outbound_enabled, ai_enabled, ai_model, ai_auto_send, ai_require_human_review, append_ticket_code_to_subject, create_new_ticket_if_no_match.",
+        "whatsappControls": "Controles: enabled, inbound_enabled, outbound_enabled, ai_enabled, ai_model, ai_auto_send, ai_require_human_review, reopen_last_open_ticket, open_new_ticket_after_hours, window_hours.",
+        "portalControls": "Controles: enabled, ai_enabled, ai_model.",
+        "marketplaceControls": "Controles: enabled, ai_enabled, ai_model.",
+        "socialControls": "Controles: enabled, ai_enabled, ai_model.",
+        "accountsControls": "Overrides por conta para enabled, ai_enabled, ai_model e ai_auto_send.",
+        "helpLine1": "O auto envio por IA deve ser usado com cautela. Se ai_require_human_review estiver habilitado, o auto envio deve permanecer desabilitado para manter aprovacao do operador no fluxo.",
+        "helpLine2": "Overrides de conta de canal tem precedencia sobre defaults de canal quando ambos estiverem configurados."
+      }
+    },
+    "roles": {
+      "title": "Papeis e Permissoes",
+      "description": "Matriz de permissao para ticket_admin, ticket_operator e ticket_analyst",
+      "breadcrumb": "Papeis",
+      "cards": {
+        "adminTitle": "ticket_admin",
+        "adminDesc": "Acesso administrativo e operacional completo incluindo canais, configuracoes, atribuicao, relatorios e governanca de IA.",
+        "operatorTitle": "ticket_operator",
+        "operatorDesc": "Acesso operacional para inbox, respostas, notas internas e atualizacao de status sem gestao de configuracoes globais.",
+        "analystTitle": "ticket_analyst",
+        "analystDesc": "Acesso somente leitura com foco em dashboards, relatorios e visibilidade de tickets."
+      },
+      "tableTitle": "Matriz de Permissao",
+      "columns": {
+        "permission": "Permissao",
+        "admin": "ticket_admin",
+        "operator": "ticket_operator",
+        "analyst": "ticket_analyst"
+      }
+    },
+    "contextCard": {
+      "title": "Contexto",
+      "empty": "Nenhum contexto estruturado anexado ainda.",
+      "type": "Tipo:",
+      "source": "Origem:",
+      "course": "Curso:",
+      "section": "Secao:",
+      "lesson": "Aula:",
+      "video": "Video:",
+      "page": "Pagina:",
+      "openSource": "Abrir referencia da origem"
+    },
+    "timeline": {
+      "title": "Timeline",
+      "internalNote": "nota interna",
+      "directions": {
+        "inbound": "entrada",
+        "outbound": "saida",
+        "system": "sistema"
+      }
+    },
+    "draftDialog": {
+      "title": "Editar Rascunho IA",
+      "description": "Revise e ajuste a sugestao antes de aprovar e enviar.",
+      "originalTitle": "Mensagem original do solicitante",
+      "placeholder": "Refine a sugestao de IA...",
+      "cancel": "Cancelar",
+      "save": "Salvar Rascunho"
+    }
+  }
+}

package/hedhog/table/channel.yaml

@@ -0,0 +1,23 @@
+columns:
+  - type: pk
+  - name: code
+    type: varchar
+    length: 64
+  - name: name
+    type: varchar
+    length: 160
+  - name: kind
+    type: enum
+    values: [portal, marketplace, social, form, email, whatsapp, api, other]
+  - name: status
+    type: enum
+    values: [active, inactive]
+    default: active
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [code]
+    isUnique: true
+  - columns: [kind]
+  - columns: [status]

package/hedhog/table/channel_account.yaml

@@ -0,0 +1,34 @@
+columns:
+  - type: pk
+  - name: channel_id
+    type: fk
+    references:
+      table: channel
+      column: id
+      onDelete: RESTRICT
+  - name: code
+    type: varchar
+    length: 80
+  - name: name
+    type: varchar
+    length: 180
+  - name: external_identifier
+    type: varchar
+    length: 255
+    isNullable: true
+  - name: status
+    type: enum
+    values: [active, inactive]
+    default: active
+  - name: settings_json
+    type: json
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [code]
+    isUnique: true
+  - columns: [channel_id]
+  - columns: [status]
+  - columns: [external_identifier]

package/hedhog/table/ticket.yaml

@@ -0,0 +1,73 @@
+columns:
+  - type: pk
+  - name: code
+    type: varchar
+    length: 40
+  - name: subject
+    type: varchar
+    length: 255
+  - name: status
+    type: enum
+    values: [open, pending, waiting_customer, resolved, closed, spam]
+    default: open
+  - name: priority
+    type: enum
+    values: [low, normal, high, urgent]
+    default: normal
+  - name: visibility
+    type: enum
+    values: [private, public]
+    default: private
+  - name: ai_review_mode
+    type: enum
+    values: [disabled, optional, required]
+    default: optional
+  - name: requester_person_id
+    type: fk
+    isNullable: true
+    references:
+      table: person
+      column: id
+      onDelete: SET NULL
+  - name: owner_person_id
+    type: fk
+    isNullable: true
+    references:
+      table: person
+      column: id
+      onDelete: SET NULL
+  - name: first_message_at
+    type: datetime
+    isNullable: true
+  - name: last_message_at
+    type: datetime
+    isNullable: true
+  - name: last_customer_message_at
+    type: datetime
+    isNullable: true
+  - name: last_agent_message_at
+    type: datetime
+    isNullable: true
+  - name: resolved_at
+    type: datetime
+    isNullable: true
+  - name: closed_at
+    type: datetime
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [code]
+    isUnique: true
+  - columns: [status]
+  - columns: [priority]
+  - columns: [visibility]
+  - columns: [ai_review_mode]
+  - columns: [requester_person_id]
+  - columns: [owner_person_id]
+  - columns: [created_at]
+  - columns: [last_message_at]
+  - columns: [owner_person_id, status]
+  - columns: [requester_person_id, status]
+  - columns: [status, last_message_at]

package/hedhog/table/ticket_ai_draft.yaml

@@ -0,0 +1,51 @@
+columns:
+  - type: pk
+  - name: ticket_id
+    type: fk
+    references:
+      table: ticket
+      column: id
+      onDelete: CASCADE
+  - name: ticket_message_id
+    type: fk
+    isNullable: true
+    references:
+      table: ticket_message
+      column: id
+      onDelete: SET NULL
+  - name: model_name
+    type: varchar
+    length: 120
+  - name: status
+    type: enum
+    values: [draft, pending_review, approved, rejected, sent]
+    default: draft
+  - name: suggestion_html
+    type: text
+    isNullable: true
+  - name: suggestion_text
+    type: text
+    isNullable: true
+  - name: feedback
+    type: text
+    isNullable: true
+  - name: reviewed_by_person_id
+    type: fk
+    isNullable: true
+    references:
+      table: person
+      column: id
+      onDelete: SET NULL
+  - name: reviewed_at
+    type: datetime
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_id]
+  - columns: [ticket_message_id]
+  - columns: [status]
+  - columns: [reviewed_by_person_id]
+  - columns: [created_at]
+  - columns: [ticket_id, status]

package/hedhog/table/ticket_attachment.yaml

@@ -0,0 +1,40 @@
+columns:
+  - type: pk
+  - name: ticket_message_id
+    type: fk
+    references:
+      table: ticket_message
+      column: id
+      onDelete: CASCADE
+  - name: kind
+    type: enum
+    values: [image, file, link]
+  - name: storage
+    type: enum
+    values: [upload, external_url]
+  - name: file_name
+    type: varchar
+    length: 255
+    isNullable: true
+  - name: mime_type
+    type: varchar
+    length: 120
+    isNullable: true
+  - name: url
+    type: varchar
+    length: 500
+    isNullable: true
+  - name: size_bytes
+    type: int
+    isNullable: true
+  - name: content
+    type: text
+    isNullable: true
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_message_id]
+  - columns: [kind]
+  - columns: [storage]
+  - columns: [created_at]

package/hedhog/table/ticket_category.yaml

@@ -0,0 +1,22 @@
+columns:
+  - type: pk
+  - name: ticket_id
+    type: fk
+    references:
+      table: ticket
+      column: id
+      onDelete: CASCADE
+  - name: category_id
+    type: fk
+    references:
+      table: category
+      column: id
+      onDelete: CASCADE
+  - type: created_at
+  - type: updated_at
+
+indices:
+  - columns: [ticket_id, category_id]
+    isUnique: true
+  - columns: [ticket_id]
+  - columns: [category_id]