@escalated-dev/escalated 0.8.0 → 0.11.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +388 -361
- package/package.json +85 -84
- package/src/components/ActiveChatsPanel.vue +246 -246
- package/src/components/AdminDashboard.stories.js +1423 -1423
- package/src/components/AttachmentList.vue +65 -65
- package/src/components/ChatActionBar.vue +226 -226
- package/src/components/ChatBubble.vue +162 -162
- package/src/components/ChatComposer.vue +308 -308
- package/src/components/ChatQueue.vue +222 -222
- package/src/components/ChatThread.vue +197 -197
- package/src/components/CustomTicketActions.stories.js +71 -0
- package/src/components/CustomTicketActions.vue +101 -0
- package/src/components/EscalatedLayout.vue +628 -604
- package/src/components/FollowButton.vue +20 -1
- package/src/components/MentionDropdown.vue +154 -154
- package/src/components/MetricComparison.vue +89 -89
- package/src/components/PercentileChart.vue +67 -67
- package/src/components/PeriodSelector.vue +98 -98
- package/src/components/PresenceIndicator.vue +228 -213
- package/src/components/ReplyComposer.vue +336 -336
- package/src/components/ReplyThread.vue +153 -153
- package/src/components/ReportChart.vue +395 -395
- package/src/components/ReportExportButton.vue +108 -108
- package/src/components/SaveViewDialog.vue +172 -172
- package/src/components/SavedViewSidebar.vue +208 -208
- package/src/components/SkillTagManager.vue +3 -0
- package/src/components/SnoozeButton.vue +247 -247
- package/src/components/TicketFilters.vue +270 -270
- package/src/components/TicketList.vue +655 -655
- package/src/components/TicketSidebar.vue +4 -0
- package/src/components/TicketSplitDialog.vue +98 -98
- package/src/components/TicketSubjects.stories.js +63 -0
- package/src/components/TicketSubjects.vue +107 -0
- package/src/components/TwoFactorSetup.vue +1 -37
- package/src/components/VariableTokenInput.vue +111 -111
- package/src/components/WorkflowActionConfig.vue +287 -287
- package/src/components/WorkflowActionList.vue +350 -350
- package/src/components/WorkflowConditionBuilder.vue +265 -265
- package/src/components/WorkflowTriggerSelector.vue +125 -125
- package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
- package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
- package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
- package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
- package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
- package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
- package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
- package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
- package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
- package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
- package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
- package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
- package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
- package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
- package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
- package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
- package/src/composables/useChat.js +187 -187
- package/src/composables/useI18n.js +102 -102
- package/src/composables/useMentions.js +134 -134
- package/src/composables/usePermissions.js +31 -0
- package/src/composables/useRealtime.js +182 -182
- package/src/index.js +85 -84
- package/src/locales/README.md +13 -13
- package/src/locales/ar.json +727 -727
- package/src/locales/de.json +690 -690
- package/src/locales/en.json +889 -729
- package/src/locales/es.json +691 -691
- package/src/locales/fr.json +691 -691
- package/src/locales/index.js +16 -16
- package/src/locales/it.json +727 -727
- package/src/locales/ja.json +727 -727
- package/src/locales/ko.json +727 -727
- package/src/locales/nl.json +727 -727
- package/src/locales/pl.json +727 -727
- package/src/locales/pt-BR.json +727 -727
- package/src/locales/ru.json +727 -727
- package/src/locales/tr.json +727 -727
- package/src/locales/zh-CN.json +727 -727
- package/src/pages/Admin/Automations/Form.vue +280 -0
- package/src/pages/Admin/Automations/Index.vue +230 -0
- package/src/pages/Admin/Newsletters/Compose.vue +192 -0
- package/src/pages/Admin/Newsletters/Edit.vue +24 -0
- package/src/pages/Admin/Newsletters/Index.vue +141 -0
- package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
- package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
- package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
- package/src/pages/Admin/Newsletters/Settings.vue +85 -0
- package/src/pages/Admin/Newsletters/Show.vue +140 -0
- package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
- package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
- package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
- package/src/pages/Admin/Newsletters/usePreview.js +44 -0
- package/src/pages/Admin/Plugins/Index.vue +10 -2
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
- package/src/pages/Admin/Reports/Cohorts.vue +180 -180
- package/src/pages/Admin/Reports/Comparison.vue +141 -141
- package/src/pages/Admin/Reports/Dashboard.vue +226 -226
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
- package/src/pages/Admin/Settings/DatabaseConnection.vue +228 -0
- package/src/pages/Admin/Settings/PublicTickets.vue +163 -0
- package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
- package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
- package/src/pages/Admin/Settings.vue +1008 -1008
- package/src/pages/Admin/Skills/Form.vue +30 -10
- package/src/pages/Admin/Tickets/Index.vue +126 -126
- package/src/pages/Admin/Tickets/Show.vue +254 -249
- package/src/pages/Admin/Users/Index.vue +145 -145
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +1 -2
- package/src/pages/Admin/Workflows/Builder.vue +207 -207
- package/src/pages/Admin/Workflows/Form.vue +24 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -235
- package/src/pages/Admin/Workflows/Logs.vue +286 -286
- package/src/pages/Agent/TicketIndex.vue +112 -112
- package/src/pages/Agent/TicketShow.vue +547 -494
- package/src/pages/Customer/Index.vue +56 -56
- package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
- package/src/pages/Plugin/Page.vue +61 -0
- package/src/plugin.js +175 -175
- package/src/utils/mentionHighlight.js +24 -24
- package/src/widget/EscalatedWidget.vue +804 -804
- package/src/widget/index.js +254 -254
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<script setup>
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import { ref, onMounted } from 'vue';
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import { usePage, router } from '@inertiajs/vue3';
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import EscalatedLayout from '../../components/EscalatedLayout.vue';
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import TicketList from '../../components/TicketList.vue';
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import TicketFilters from '../../components/TicketFilters.vue';
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import QuickFilters from '../../components/QuickFilters.vue';
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import BulkActionBar from '../../components/BulkActionBar.vue';
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import KeyboardShortcutHelp from '../../components/KeyboardShortcutHelp.vue';
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import PluginSlot from '../../components/PluginSlot.vue';
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import { useKeyboardShortcuts } from '../../composables/useKeyboardShortcuts';
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import { usePluginExtensions } from '../../composables/usePluginExtensions';
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import { useRealtime } from '../../composables/useRealtime';
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defineProps({
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tickets: Object,
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filters: Object,
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departments: Array,
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tags: Array,
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});
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const page = usePage();
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const selectedIds = ref([]);
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const ticketListRef = ref(null);
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const showShortcutHelp = ref(false);
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useKeyboardShortcuts({
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ticketListRef.value?.moveDown();
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ticketListRef.value?.moveUp();
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ticketListRef.value?.toggleSelectFocused();
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},
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ticketListRef.value?.openFocused();
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},
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showShortcutHelp.value = true;
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},
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});
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const { getPageComponents } = usePluginExtensions();
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function applyQuickFilter(filter) {
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router.get(route('escalated.agent.tickets.index'), filter, { preserveState: true });
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}
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// Real-time updates - refresh the ticket list when new tickets arrive or statuses change
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const { echoAvailable, subscribeToTickets, subscribeToAgent } = useRealtime();
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onMounted(() => {
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if (!echoAvailable.value) return;
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subscribeToTickets({
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onTicketCreated() {
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router.reload({ only: ['tickets'], preserveScroll: true });
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const userId = page.props.auth?.user?.id;
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if (userId) {
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subscribeToAgent(userId, {
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onTicketAssigned() {
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router.reload({ only: ['tickets'], preserveScroll: true });
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}
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});
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</script>
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<template>
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<EscalatedLayout title="Ticket Queue">
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<div class="mb-4">
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<QuickFilters :current-user-id="page.props.auth?.user?.id" @filter="applyQuickFilter" />
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</div>
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<PluginSlot
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slot="ticket.list.before_filters"
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:components="getPageComponents('ticket.list', 'before_filters')"
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/>
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<div class="mb-6">
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<TicketFilters
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:filters="filters"
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:route="route('escalated.agent.tickets.index')"
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:departments="departments"
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:tags="tags"
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show-assignee
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show-following
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/>
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<TicketList
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ref="ticketListRef"
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v-model:selected-ids="selectedIds"
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:tickets="tickets"
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route-prefix="escalated.agent.tickets"
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:columns="['reference', 'subject', 'requester', 'status', 'priority', 'assignee', 'updated']"
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selectable
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navigable
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show-live-badge
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/>
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<BulkActionBar
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:selected-ids="selectedIds"
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:bulk-route="route('escalated.agent.tickets.bulk')"
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:departments="departments"
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@clear="selectedIds = []"
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/>
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<PluginSlot slot="ticket.list.footer" :components="getPageComponents('ticket.list', 'footer')" />
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<KeyboardShortcutHelp v-model:show="showShortcutHelp" context="list" />
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</EscalatedLayout>
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</template>
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<script setup>
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import { ref, onMounted } from 'vue';
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import { usePage, router } from '@inertiajs/vue3';
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import EscalatedLayout from '../../components/EscalatedLayout.vue';
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import TicketList from '../../components/TicketList.vue';
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import TicketFilters from '../../components/TicketFilters.vue';
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import QuickFilters from '../../components/QuickFilters.vue';
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import BulkActionBar from '../../components/BulkActionBar.vue';
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import KeyboardShortcutHelp from '../../components/KeyboardShortcutHelp.vue';
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import PluginSlot from '../../components/PluginSlot.vue';
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import { useKeyboardShortcuts } from '../../composables/useKeyboardShortcuts';
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import { usePluginExtensions } from '../../composables/usePluginExtensions';
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import { useRealtime } from '../../composables/useRealtime';
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defineProps({
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tickets: Object,
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filters: Object,
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departments: Array,
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tags: Array,
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});
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const page = usePage();
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const selectedIds = ref([]);
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const ticketListRef = ref(null);
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const showShortcutHelp = ref(false);
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useKeyboardShortcuts({
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ticketListRef.value?.moveDown();
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},
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k: () => {
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ticketListRef.value?.moveUp();
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},
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x: () => {
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ticketListRef.value?.toggleSelectFocused();
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},
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Enter: () => {
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ticketListRef.value?.openFocused();
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},
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'?': () => {
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showShortcutHelp.value = true;
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},
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});
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const { getPageComponents } = usePluginExtensions();
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function applyQuickFilter(filter) {
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router.get(route('escalated.agent.tickets.index'), filter, { preserveState: true });
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}
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// Real-time updates - refresh the ticket list when new tickets arrive or statuses change
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const { echoAvailable, subscribeToTickets, subscribeToAgent } = useRealtime();
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onMounted(() => {
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if (!echoAvailable.value) return;
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subscribeToTickets({
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onTicketCreated() {
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router.reload({ only: ['tickets'], preserveScroll: true });
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},
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});
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const userId = page.props.auth?.user?.id;
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if (userId) {
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subscribeToAgent(userId, {
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onTicketAssigned() {
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router.reload({ only: ['tickets'], preserveScroll: true });
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},
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});
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}
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});
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</script>
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<template>
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<EscalatedLayout title="Ticket Queue">
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<div class="mb-4">
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<QuickFilters :current-user-id="page.props.auth?.user?.id" @filter="applyQuickFilter" />
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</div>
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<PluginSlot
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slot="ticket.list.before_filters"
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:components="getPageComponents('ticket.list', 'before_filters')"
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/>
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<div class="mb-6">
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<TicketFilters
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:filters="filters"
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:route="route('escalated.agent.tickets.index')"
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:departments="departments"
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:tags="tags"
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show-assignee
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show-following
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/>
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</div>
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<TicketList
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ref="ticketListRef"
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v-model:selected-ids="selectedIds"
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:tickets="tickets"
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route-prefix="escalated.agent.tickets"
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:columns="['reference', 'subject', 'requester', 'status', 'priority', 'assignee', 'updated']"
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selectable
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navigable
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show-live-badge
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/>
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<BulkActionBar
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:selected-ids="selectedIds"
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:bulk-route="route('escalated.agent.tickets.bulk')"
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:departments="departments"
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@clear="selectedIds = []"
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/>
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<PluginSlot slot="ticket.list.footer" :components="getPageComponents('ticket.list', 'footer')" />
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<KeyboardShortcutHelp v-model:show="showShortcutHelp" context="list" />
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</EscalatedLayout>
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</template>
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